I purchased a split king mattress with an adjustable frame for $5,000+. Within one week after the bed was installed, I contacted Sleep Number customer service to purchase mattress covers to protect them from bed bug or dust mite infestation. I was told that the attachment scheme by which the mattresses were fixed to did not allow a mattress-protecting enclosure to be installed. Since it was within the 30-day free trial, I would be allowed to return the mattresses. But Select Comfort policy would not allow me to return the $2,900 adjustable bed frame.
Consumer Complaints & Reviews
30 day guarantee is a fraud.
The sales person at Select Comfort never once mentioned that you will have to pay to have it shipped back/returned. I even asked specific questions about the return policy. Then the delivery company took the boxes without giving me an option to keep them or letting me know that it would be best to keep them in cases of return. When I called to return the bed that has caused both me and my husband horrible back aches, I was told that I needed to ship it back and if I wanted it picked up, I would have to pay $199. I called the delivery company to ask why they would take the boxes if we needed them to return the bed and I was told that Select Comfort/Sleep Number Stores have instructed them to take the boxes and trash away. We hate our bed and want it gone and now we have to pay to have it taken back. What kind of 30 day guarantee is that?
We bought the 5000 series in 2005 and I havent been happy with it. My main beef with this company is the advertising of it. It claims majority of comsumers get pain relief and sleep better. I bought it based on this hype. It does the exact opposite! I wake up with backaches and neck pain. Of course I come to this conclusion after the 30 day trial.So, it's tough luck. I've been reading alot of other complaints about this sleep number bed that I do think there should be a class action lawsuit against this company.
Earlier this year be bought a Sleepnumber bed at the cost of $4000. During the sale, the salesperson assured us that after the 30 day in-home trial, if we were not satisfied, that we could return the bed at a cost of $200. I directly asked her to verify this more than once during the sale. Never once did she change her story. After we got the bed, we decided that is was not for us and called to have it returned. My husband was spoken to rudely and told we absolutely cannot return the bed, not even call to have them pick it up, until the entire 30 days had passed. Also, he was told that we would be charged the $200 plus the pick up fee of $159.00. My husband argued with the customer service person and said that is not what we were told in the store. She proceeded to tell us that we would be charged this AND could be made to make payments for as much as six months on our credit line and that this is all spelled out in our contract and we should read it.
I emailed customer service many times trying to reslolve this and to get them to tell me I didn't owe this, but they would never in so many words say I did or didn't until finally I had to ask them outright, then they too told me I owed this amount above the $200. We even tried to call the store that we bought the bed and were never allowed to speak to the salesperson who lied to us...we were only told by the manager that WE were in fact lying about never having been told this information.
In the end, they came and got the bed and we ended up having to pay the extra money. They did not continue to charge us up to the six months, thank goodness.
Having read all these complaints, I see that I am very lucky to have gotten away with only being ripped off for $159.00 more than I agreed to, and that others are being victimized much worse than we were. I truly feel for all the people who have been decieved by the supposed '20 year warrany' only to find it not to be true. Thank you for this board and to all the victims of this horrible company that have taken the time to post their experiences.
My husband and myself went into the Broadway Sq. Store on 03-29-2009 to look at beds and ended up buying a set Model # QS25P6 total price of $2,246.14. We talked to Mr. Dooley about the return policy if for any reason I was not happy. We had seen on TV about trying the bed for 30 days and Mr. Dooley said OH NO you have 60 days to return it. I just talked to a lady Melissa up North and she said no it is 30 days and that is also what it is on the computer.
I called on April 3rd. to set up del. and was given a date of the 15th. of April. While I was out yesterday, the 10th. I got a call and the date was changed to the 16th. I am not real happy with the service I am getting. I have a doctors appt. on that day but they asuried me it would be here and set up before I have to leave which will be no later than 11:00am as I live 45min. from Tyler. This is the second bed I have tried to buy from [them], the first about 10 years ago that was never delivered so I am hoping this time it happens. I am not very happy with Sleep Number/Select Comfort. I just got a call back from Melissa and she did tell that [they were] going to extend another 30 days. So far she is the only one doing her job to help. If this bed has to be returned do I have to pay for the return?
So far there is no damage as I have yet to get my bed.
We purchased a King 5000 mattrress. It was a factory bed, which means it was last years model they are trying to get rid of at a reduced price. Because of that it can not be returned or exchanged. It does state that on our receipt, but we were not told of that when we bought it.. The biggest deciding factor to buy it was that it has a wonderful, highly advertised, 30 day money back trail. The numbers change during the night. I pitch toward the middle toward my husband that is heaveier than I am. I wake up every morning feeling like I have been hit by a truck. I have lower back problems. It is much worse now, many days my neck is so wrenched that I can not turn my head to the left. It makes it very dangerous to pull out in traffic and perform many daily activities. I haven't slept good in weeks. I am constantly tired and cranky. I have had many visits to my chiropractor. We have tried different numbers and different pillows. If one person sits on the side, the whole bed moves and sinks towards that side.
My back is much worse and hurts constantly the whole day long. I have made many more trips to the chiropractor. I do not understand why they won't stand behind their product. If they sold that mattress last year with a 30 day return guarantee, why does it not still apply. Do they not want their customers happy.
I just wanted to thank you for this site. I was considering purchasing a dual split king 9000 which would have cost me a fortune. I have reconsidered after reading all the complaints.
The problems everyone is having with the company; the leaking and especially the mold, yuck. Thank for saving me a lot of pain frustration and MONEY.
My husband and I purchased the Select Comfort 7000 adjustable split king bed. It was delived on July 21. We were lead to believe that we had a 30 day sleep trial and that if we did not like it we could send the whole bed back at our expense. I called this afternoon, August 9, 2006 to set up a time and was told I could only send back the mattress not the adjustable foundation. They said they explained this to us at the store and I signed paperwork. Well they did not explain this to us at all. What would we need twin foundations for if we did not like the bed. We had expected to love this bed, but it is not working out at all. What good is a satisfaction guaratee if they are not going to honor it.
Not sleeping and am sore in place that I was never sore in before. My husband also has advanced parkinsons desease and needs a good nights sleep.
Select Comfort guarantees a "risk free" 30 day trial. They claim that you have nothing to lose by trying their beds out. It's not the truth though. We bought a bed from them for $2400.00 with the expectation that if we are not completely satisfied we could simply return it. From the moment it arrived, we were unsatisfied.
It is nothing more than a blow-up mattress with foam covering it. If you inflate the mattress to a firm setting, you feel like you're on top of a bubble, which you are - it does not inflate evenly. I called Select Comfort within two days of receiving the product requesting to return the product. I was told that they would not take the "Adjustable Frame" back, only the mattress. I was told that I signed a waiver. No, I did not sign anything, my husband purchased the bed for us. He was rushed through the "initial here" and "initial there" for delivery purposes. Nothing was ever said about not being able to return the entire bed.
The "adjustable frame" is $1500 of the purchase, which they are claiming is nonrefundable. I have contacted the company repeatedly, but they are robotic and just keep repeating themselves. They are not problem solvers, to say the least.
We feel that we have been scammed. We spent one night on that cheap air mattress and woke up with back pain ...now we have pain from the amount of money and time we have wasted on this worthless bed.
I purchased a bed from Select Comfort and after a few nights was very unhappy. The sleepable area of the king was more like a queen. A large weight difference between my husband and I made the dual chambers extremely counter-productive rather than the claims made in all the demos.
In light of these problems we decided to return the bed. Four days had passed since we received the bed (about 9 days since we paid in full). When we called to find out how to go about the refund and return process, we were informed that our purchase was a final sale. This took us by sur prize as we were under the impression there was a 30-day return policy.
A customer service supervisor told us we bought a clearance bed and that it was a final sale. We were never told or given the slightest hint of this, we thought we just got a great deal. Nowhere on our invoice or on anything concerning our purchase did it say we wouldn't be able to return it. I spoke with customer service many times and none of the people I spoke to would acknowledge a copy of the Massachusetts law I found that clearly states (Mass. Gen. Law Chapter 93A 940 Code of Mass. Regs. 3.13) that a seller can have any type of return policy it wants ... "all sales final," "merchandise credit only," "full cash refunds within 30 days," etc. .. but that the seller's refund, return, or cancellation policy must be disclosed to the buyer clearly and conspicuously before the transaction is completed.
Usually, this is done by means of a sign at the point of purchase. Printing the store's return policy only on a cash register sales slip does not comply. You may return goods within a reasonable period of time if no return policy was disclosed. A seller cannot misrepresent its refund, return, or cancellation policy, or fail to honor any promises about it.
We are stuck with a bed that is very uncomfortable for my husband and myself and all we want is a refund. $1600 is a lot of money for regular people like us to throw away and we are losing sleep over it!
