Select Comfort Corp.

We purchased our Select Comfort bed about 12 years ago and I have not had a great night's sleep since. The only time I get a decent sleep in this bed is if my husband is away for the night. In that case, I set both sides the same and I am able to sleep without fighting not to roll onto his side. This bed is like sleeping on a water bed. You will roll toward your partner if they out weigh you, even if both sides are set the same. I like my side firmer than my husband does and it's like perching on a hill. I have to do a balancing act just to stay on my side. I wake up most mornings with a backache and a headache. This was not a cheap purchase and we just have not had the money to replace this mattress or it would have been at the dump years ago! Also, this bed makes us sweat! I have told anyone I have talked to who have voiced an interest in this bed to buy something else.

Sleep Number - I was so happy to try this bed. They told me it would help my back; it did not. It would not hold air. It was one thing after another. So, I called and asked them to come and get their bed, only to find out it would cost me $400 for them to take it. So all I have to say about this is, do not get this bed.

I had a problem with my remote not working properly and first person I talked to was not helpful. But with a little persistence, I was able to get someone to help me, and they replaced the remote at no charge. We have been extremely happy with our Select Comfort beds.

P5 Easter King - We swapped air chambers that zipped together to remove foam. Air chambers read 100 and was sagging, pushed remote it on 25. I had the bed for 35 days. I called for refund and was told I will be charged $199.95 for return fee, extra for defective fee in home 30-day trial. The delivery fee is $168.95. Lots of problems with this junk. Run. This is expensive junk. Fair warning, don't try or buy. Please read on about 2-year warranty also, not 20 years. Read on about this junk. You don't want this! A junk bought in Alabama.

Sleep Number (Select Comfort Corp) needs some major help. Our order was bungled every step of the way. We visited a Sleep Number company store because the spouse and I like different mattress firmness. But I also toss and turn a lot which can be tough to tolerate, so we also wanted to buy two twins and put them side-by-side. The salesman told us that would be an expensive solution and calculated how much we would save by sticking with a king. What a mistake. Don't buy this brand if you are easily awakened by your spouse's movements.

After 2 weeks of miserable sleep, we called to arrange returning the bed under the no-risk trial offer and that's when the 800# rep told us the salesman neglected to mention the 'split king' option. This version is two side-by-side twins that share a motor, so it's only about $100 difference versus the bed we were sold. We agreed to exchange our king for the split-king and paid the upcharge. We were told the replacement bed will be expedited and will arrive in a few days. I thought that sounded a little fast, since the first bed took nearly 3 weeks to arrive - they claim to make each bed to order but I think the company just needs that time to fumble along.

We waited and waited but still had no word on our replacement. After nearly 3 weeks, I called and was told our order was hung up in the accounting dept for some unknown reason. It hadn't even been processed yet and I barely got an apology from the rep. We'd have to wait another 3 weeks or so. We decided that more empty promises weren't worth waiting for and arranged for the bed to be returned as originally planned. The price to return it? $200 to have them pick it up (or ship it yourself and save perhaps $20 if you can find some big boxes). Ouch! Added to the original delivery fee, this is one expensive 'no risk' trial offer. A Sleep Number bed may be fine for some people, but good luck if something goes wrong buying, maintaining or returning it because these folks are lost.

Arbitrarily re-sets to a rock hard setting during the night - We purchased our Sleep Number bed about 3 years ago and for about 2 years, it was OK. Now over the past year, we have been having problems with it, but of course, it is not under warranty and the store where we bought it said to contact the company. But we haven't had much luck contacting them either. We are going to start shopping for a new mattress this weekend and get rid of the Sleep Number bed. If I had to do it over, I would never have purchased this bed and I would not recommend it. I expect to get more than 2-3 years out of a mattress.

The main problem we have had is the bed doesn't stay on the same setting throughout the night. It arbitrarily resets itself to some other number, usually much harder than what I set it on, and I wake up very stiff and sore from this. My perfect number is 45 or 50 and my husband likes 50 or 55. I typically go to bed about an hour or two before he does. When I go to bed, I put my side on 45 and my husband's on 55. When my husband comes to bed, my side resets to 90 or 100 and I wake up and can't get back to sleep. I try resetting the number to where it should be and the remote "says" it is on 45, but the bed still feels hard as a rock. This happened again last night and I am sore! I have enough problems with stiff back and neck without the bed doing this to me. The couch in the living room is more comfortable and I've had to go for weeks at a time sleeping out there because I can't stand the rock-hard sleep number bed.

My husband doesn't experience this because his side is still comfortable so this has become a source of stress and argument about whether to get rid of the Sleep Number bed before I have to spend another night like this (me) or whether to keep trying to fix it and not waste money on a new mattress (him). The other problem we have had is that over the past year, it gradually sank down so it feels like your head is going down and your feet are up. We can't turn it around because of the way the pump is set up. If I sleep with my head going down, I wake up with a massive headache and sinus congestion. And again, this is not something that I expect from a bed, to wake up feeling worse than when I went to sleep. So now when I do sleep on this bed, I have to put my head at the foot board.

I have purchased 3 of these beds - one for myself, for a friend and her husband (who both have back issues) and my daughter and son-in-law (who has a back problem). Mine is the oldest, 4 years (queen dual). My daughter's (king) had a problem with pump. She called and returned the pump and a new one was sent at no charge. The third (king) has had no problems at all. Everyone loves this bed! These beds are great.

There is a lot of movement with this bed and I find myself rolling to the middle. I have awaken with a headache every morning since I've had it. I've tried different Sleep Numbers, different pillows, and the bed just isn't for me. When I called to return it, they told me there will be a $199 pick up charge or else they would send me a return slip for $29.99 and I could pack it up myself - no boxes provided. I opted for the $199 just to get it out of here. It was $169 to have it set up. So I'm out $368 just to have the privilege of sleeping on an air mattress for a month, not to mention the month long of headaches and the two days I had to stay and wait for the set up/take down people.

We purchased our Sleep Number bed and mattress base in 1997 and have used them without a problem for 15 years. Our bed does not deflate, leak, sag, or show any indication of wear. The mattress base works perfectly in a standard $20 mattress frame. I have severe back issues (spinal surgery in 1991) and haven't found a better bed for my situation despite spending many nights on "premium" mattresses while vacationing or visiting friends.

I can't speak of the quality of the current products or the usefulness of customer service, but I am planning on purchasing a mattress for my child's room and intend to make it a Sleep Number bed, avoiding all of the upsells that appear to be pushed by the salespeople. They add nothing to your sleep experience.

For anyone looking, 1) buy the least expensive model that meets your needs. Extra layers of memory foam and padding do not make an air bed better. Massage functions will never meet your expectations as well. 2) Double check all of the connections. Any leaks we have had were because a hose wasn't plugged in properly. 3) Buy a standard mattress frame. They are inexpensive and work just fine (at least on the 1997 model!) And 4) Read the fine print! The warranty is 2 years plus another 18 years of diminishing coverage--This is not a true 20-year warranty. Also, finance agreements are designed to push up your price even when they say "free financing." Avoid them and a lot of headaches!

I have been dissatisfied ever since we purchased this bed in 2010. It was supposed to help my husband who has had three back surgeries. Now, I have constant back pain. I've adjusted and I've brought a new thicker pad, but nothing works. The bed is lopsided and seems to deflate. I went on vacation and slept like a baby and had no back pain in the morning and could walk throughout the day. Back at home, I can only walk or stand for short periods because of the constant pain. My husband just returned from travel and said he slept great on a Simmons Beautyrest. We finally have just purchased another mattress.

I was told and they had an ad in the newspaper, "no finance charges or fees or interest". I paid $1200 initially and signed to pay the $3000 additional charges in a year without fees or charges. I paid the $3000 off after delivery.and soon started receiving bills from a bank, GE of Orlando. I called the bank on two different occasions and was disconnected both times without explanation. I went to the store where I made the purchase and was told by the salesman who sold it that he had made calls and he told me not to worry, they owed me a credit, not me owing them. The bills continued from the bank w/ late charges.

I went back to the store on two more occasions showing him the bill. He again reassured me that it was an error, "not to worry, it would be taken care of". I continued to receive billing so I wrote the bank, detailing the situation. They wrote back, "the bill and late charges should be paid". I contacted Sleep Number bed service. They would not give me explanation, just that I should pay my bills to avoid credit problems! It's not the size of the bill. It's the principle of being lied to and given the run-around.

I went to a Sleep Number store here in San Antonio and purchased a bed. I spent almost $2000. I didn't finance it; I bought it. I was told two weeks, since it had to be made. Three days later, they called to set up delivery. It was going to be on Wednesday, 4/18/12. They said they would call me later in the afternoon to schedule a time. They never called. I had asked for a Tuesday delivery day because I was off. There was not a Tuesday date available for at least 8 weeks (seems that they are not in the San Antonio area very often). I called the store and they gave me a number for customer service. They were so willing to just cancel the order than deal with it.

I called back the delivery company and they told me the best they could do was just drop it off and that was it. No set up. This was not good for me. So I called back customer service and cancelled my sale. Well, it is going to take 14+ business days to replace the monies back into my account. Funny, it only took 14 hours to take it out! To top it off, they took it out of my account in one lump sum and it will be returned in three different payments. **! I was online looking for a replacement bed because I know there are others out there and came upon this site! I really am glad that the purchase didn't go through. The last thing I want is a headache with black mold on it. I cannot thank you enough. So, thank you, thank you!

The Sleep Number bed is the worst piece of garbage I ever purchased and I would gladly recommend it to my worst enemies and Hitler. We purchased two twin mattresses about three years ago--one failed one and a half years ago. So as we were on warranty, we were told how to check what was wrong by phone--not a simple process.

Well, as it turned out, one of the bladders was leaking. We had to purchase another set from them and go through the expense of sending the faulty set to them. Of course, we had to set up the bed by ourselves. Within a year after that, the second mattress failed completely. Then, the repaired mattress started to list heavily to one side.

I called to tell them that I wished to have the mattresses picked up and returned. They had the nerve to tell me that the bed was out of warranty after three years! This, in my opinion, is the worst business it has ever been my displeasure to deal with. My advise is do not even consider buying one of these pieces of junk. I dumped the beds gladly to a land fill and will remain ever grateful to this site for permitting me to exact a degree of payback by revealing the truth about this awful firm and its awful mattress.

Your beds suck **. I bought a Sleep Number bed for $1,200, replaced the pump once already and it still won't hold pressure. Now, I have to work in the morning and don't have anywhere to sleep but the floor. I would not recommend this bed to my worst enemy as it is the biggest piece of ** I've ever owned!

My husband and I bought a Sleep Number bed to try and improve our back pain in 2007. The first year, everything was fine and then I had to start calling customer service because the mattress was always uneven from one side to another. Customer service's response was that I had to pay 149.00 dollars for a staff member to come to our house to check what the problem was. My answer was whether the mattress was 20 years of warranty, I did not have to pay anything and that the contract does not say anything about extra fees for changes or repairs.

Then in the following years until today, the mattress loses air all the time, the control to raise or lower the mattress does not work and we cannot see the numbers. The famous customer service response is that we have to pay for a new control and if we want to change the air chambers, we have to pay $349.00 plus shipping. My husband and I have put a dispute in the Court of Queens, New York because we thought that Sleep Number is deceiving people with a defective product and will not help anyone. If someone who is going through the same, should do the same. Put your dispute in court to stop this abuse.

Horrible company with terrible customer service! I have had a Select Comfort mattress for quite a few years. Upon ordering it, I was told that if I paid it off in 6 months, there would be no interest charges. I ended up being charged a lot of interest and was told they never said that, even though I had a witness! It was a real scam.

Now I tried to buy a new fabric cover as mine is worn and discolored. I was in shock when they told me the fabric cover would be $702.83! What the heck! Are they insane? When I questioned it, I was told it was "the most intricate part of the bed". You've got to be kidding me! I sew and stated that it wasn't "intricate" at all. Then they said that the little "pillow top" part is very intricate and expensive to do! Hello! I told them I buy the pillow top mattress pads for my regular mattresses all the time and they're about $100.00, again with the word "intricate". I told them to forget it and that it was Tempur-Pedic time. Select Comfort is a rip off! Big time!

We purchased a recreational vehicle in February 2007 that came with a Sleep Number mattress. It has never worked. It has never held pressure. We have had it in for service on numerous occasions, and the best solution the RV service department came up with was to cap the leaking bed. Finally, a new pump was ordered, but the pump was incompatible with our mattress and a new remote was needed. We had to purchase the new remote. When the new pump was installed, the bed deflated faster than ever. We have talked to customer service and even said we would accept a pro-rata refund on the bed so we could get a real mattress. Sleep Number would not do this. So much for customer satisfaction.

The bed is less than 5 years old and was used a little. The zipper on mattress cover broke easily and the company wants nearly 200 dollars to replace the entire cover instead of repairing the zipper! The bed was nearly 1,000 dollars and has warranty for 20 yrs! What a lie. They are not helpful on the phone, and the bed is now useless.

Do not buy a Sleep Number bed. Poor product and poor aftersales support. I have had one 5 years, it never stays up. The salesperson lied to me and told me they would send out someone anytime it goes wrong, not true. The salesperson was very unpleasant. Also, we were told that the parts were covered by 100% warranty. Not true either, it is only 60% and probably this reduces as time passes. I had one set of experts come and replace the fittings and mattress once. It did still leak and now I am being asked to try to find the problem. They said if it still leaked, it was because the neighbor has one and his remote was affecting my bed.

Now the support staff are saying that could never be true. Three lies so far and counting. It still leaked and all they are saying I now have to try to troubleshoot and they will only then send out the parts as we eliminate what might be wrong. If I know that I would have to mess with parts and troubleshooting, I would never have bought the bed. In summary, the bed has never held air all night. Staff are not very truthful when it comes to selling the product and if the experts cannot fix it, they blame the neighbor's remote control.

The plastic connector between the clear plastic hose and the pump broke. I called customer service to order a replacement. I was told that the cost would be $214, which would include a new pump. The pump is working fine, but that is all they will sell. I do not need a new pump. My bed is comfortable, but I need to be able to add air periodically and cannot do so with this broken piece. I went to a Sleep Number store and was told that if something breaks on one of their beds, they have to order a new pump just as I need to do. This is theft. I will purchase another type of bed before I will pay $214 for a plastic connector, especially when I see that many other people are being charged between $150 and $200 for unneeded pumps.

Marital Sleep Solution: This Sleep Number 5000 Mattress did save us from a bed that was entirely too firm. We don't agree on the exact firmness of the mattress so that solved a marital disagreement for us but only symbolically. We cannot complain because we can make adjustments if we please.

Sleep Number Hijacking:The remote control responds properly and does a good job of resetting itself. Unfortunately, someone moved into our neighborhood with a similar bed or a remote with the same frequency. They can control our bed! Imagine your Sleep Number changing from 30 to 90 at about 4:00 in the morning. That is sleep hijacking as far as I am concerned. We put up with it for a while.

Customer Support Unresponsive to Valid Problem: When we finally called the Select Comfort, we expected the Sleep Number hijacking problem to be solved simply and quickly. Instead, we heard that we should just unplug it and it should reset itself. We told the customer support representative that we had done this many times and it does not work. She said that she had never heard of our problem before. We got no further help beyond that. I think not being able to control my sleep number is a valid problem that should not be dismissed by the company.

Sleep Number 5000 Expensive: These beds are not a good value. I don't experience proper back support for my money. There are essentially 2 narrow air channels surrounded by sponge materials inside the mattress. The bed sheets on the extended queen mattress are impossible to find. The ones we were forced to purchase from Select Comfort were pricey.

Useful Materials: I like how you can unzip the top of the mattress to clean it if you have to. The fabric and the materials are of decent quality. I am pleased with that aspect of the mattress.

I spent the last two hours working on my resume and cover letter to send to Sleep Number. I was also going to get up early and go there in person to talk about potential employment. Just for the heck of it, I decided to see if there were any complaints about this company. Wow, the complaint list is a mile long. Thanks to all of you, I will not waste my day tomorrow going there and I now can sleep in. They say you can make $40,000-$55,000 a year selling their mattresses. Yeah, right!

My Sleep Number bed. I bought my split king size last week, and I have not slept this good in 14 years. I have fibromyagia and scoliosis. I'm in constant pain. And my husband is 6'9" and 278 lb with constant back pains. We have had the most restful sleep we have had since our waterbed was destroyed by a ferret. But I can say I would be mad if something was wrong with it. But I only paid $200 for it. I love my bed.

I had a friend talk me into buying one of the Sleep Number beds. Worst mistake anyone could make. I had a sixteen year old Serra that slept better. Customer Service as bad as the bed itself! You ask for help and their answer is to buy more crap to correct problems. The pressure changes up and down without touching the control. Set it at whatever and the next night it could be thirty points off the original setting. Just don't buy one, period! Back pains are much worse than before we got this crappy bed.

A salesman in Florida mall told me about "trying" the sleep number bed for 30 nights free in home trial. They keep you laying on the bed in muted lighting and don't even have a desk to sit at and look over what you are signing. Read the fine print! He did not tell me I could not return the base and had to pay for shipping UPS for the comforters. I told him to cancel the UPS orders for the comforters because I did not want the bed. It is too tall for me (I am 5 ft. and have knee and hip pain) and I fell out of the bed and was on the floor for over an hour. I do not like the Split King at all. I do not like the adjustable or massage feature and both are non returnable. I plan to go to the Florida Mall tomorrow and wear t-shirts warning potential customers. I may be a great grandma but I don't want to be a victim of a company with no integrity.

We purchased a Sleep Number in May of 2011. My husband and I both have issues; his neck, my back. Hearing how amazingly wonderful the Sleep Number is, we bought one. I was not satisfied from the beginning, but my husband was. Since it was good for him, I did not push the issue. Almost immediately, my side of the bed, fully inflated, had a trough in it.

A few months later, I called the company and was told that it was "displaced filling" in the mattress pad. I was also told to have it dry cleaned (machine-washable was stressed at time of purchase). There is not a night that I sleep all night, and awaken in pain, even on meds. My husband's side now has a trough in it also. I have an expensive comforter set that looks like it came from Big Lots due to the lumpy mattress. I am angry and totally dissatisfied. We are both disabled and this bed was not cheap. I do not recommend the purchase of one of these beds to anyone! Bad product, bad business!

After reading everybody else's comment, it's pretty much the same. I pay $ 3500 for a mattress with a 20-year warranty. I called and told them that air pump is not working. They told me I had to pay for that. I called them a month later and told them air chamber is not working. I had to pay $200 with a $50 charge for next air delivery. It didn't get to me until second day. They would refund my money back. The customer service is the worst ever. I would never recommend this product to anybody. This company doesn't care about the consumer after purchased. Also, when I bought the bed, I was never told that I had to pay for part of the bed when they go bad. It's an expensive lesson. I'm really sorry I bought this bed.

I walked in the showroom twice before someone could attend to me. The customer service is lousy but I went again as my husband was sold on the idea of air mattress and I bought one. Then I found out little more about it and saw too many complaints. And then I found out I still had to buy six legs for the plastic module and it would cost me $140 extra. This was not mentioned at the time of purchase. I just didn't like the way the whole thing is handled so I decided to cancel and went to the shop. There they told me I have to call the customer service in Minneapolis, MN. So I did.

After waiting for 20 minutes, we got through and the order was cancelled. They told me it would take two weeks to process the credit. Something sounds fishy so I called the delivery number they had given me and sure enough, it was not cancelled. So they were going to bring it and then I would have to pay for the delivery charges. I made sure that they know this was cancelled. Three weeks after cancellation, I am still waiting for my credit. So I just disputed the amount. I don't know how the product is but the process of getting there was so bad. I am glad I don't have this bed at my back.

Great bed! My wife and I received such great service from this store. The employee Mark was amazing and was very knowledgeable about the products. My wife has serious pains in her back from our old mattress, but now with our Sleep Number mattress and adjustable base, we are pain free! Thank you Mark!

We signed up for a Sleep Number Bed (SNB) at our state fair. When we found out that if we missed a payment on the GE Capital Credit Card (that we were encouraged to put the bed on by the store manager who was at the fair), we never even activated the cards because the interest rate would magically become 29.99%. We have cards that charge us 6%! Now, SNB is having us charged for a bed we don't even own! We have called SNB and canceled the order, yet we still get these early calls from India about paying for a bed we don't even own! We have also called GE Capital and told them what was going on and they ignored us!

I want to sue Sleep Number Beds for these ongoing disturbances early in the morning, not to mention the hit to my credit rating! We don't have their product, never got a delivery, and never activated the GE Capital cards, and the calls keep coming!