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Select Comfort Corp., manufacturer of the Sleep Number® bed, is the leading bed retailer in the country, according to trade magazine reports. It is best known for its line of mattresses that supposedly enable a couple to select different grades of firmness on either side of the bed. Thus, Mommy's mattress can be too soft while Daddy's can be too firm.
The problem with all this is that, according to some of the sleep-deprived consumers we hear from, it's hard to adjust the thing so it's just right. Make one side firm, the other soft and you get the dread trench effect, causing Mommy and Daddy to roll into one another. Other consumers say the mattresses collect mold, some aren't happy with the 30-Night Guarantee and others say the darned thing is just plain uncomfortable.
A few things to watch out for:
- The 30-Night Guarantee. Read it very, very carefully before you buy the bed. Be sure you understand it. There are loopholes in every agreement.
- Your chiropractor. He says this bed's just what you need? Ask him bluntly whether he gets any kind of referral fee. Hey, we're not saying he or she does but it doesn't hurt to ask.
- Trouble sleeping? See your doctor first. Lots of things can cause insomnia. You should be sure you know the cause before running out and buying a new bed in hopes of correcting the problem.
- Back pain? Backs that don't get enough exercise hurt. Join a gym and enlist a personal trainer to help you strengthen your lower back. It's a lot more likely to work and exercise has side benefits a mattress doesn't -- like weight control and improved cardiovascular health.
Here are a few of the more recent complaints ...
Bonnie of Chesterfield VA (10/03/08)
Bed was delivered and set up, slept on it 2 nights, bed went flat both nights. Called customer service determined it was a leak. They had to order parts that would take 2 to 3 days to receive then need to make an appointment day/time for them to fix bed, in the mean time we had no bed to sleep on. This was a Friday, when I stated to 2 to 3 days I meant business days. So the parts would not even be in until Weds. of the following week.
We also had mold on the chambers after only 2 nights. We told them we wanted our money back. They gave us the money for the bed only not the delivery fee. However they waived the return shipping fee, but it would not be until Mon or Tues. of the following week before they could pick the bed up. After that it would take 2 weeks to have our money returned. We paid by check, our check cleared the bank a week before we ever got the bed. So they are using our funds for a solid month before we are ever reimbursed. This very day is 10/3/08 we bought the bed on 9/20/08. So it will be most likely 10/20/08 before we ever see a dime. With state of our economy as such, how upset and fed up do you think we are for paying through the nose for an inferior product, not just bad service but no service what so ever. I will tell every one I know about this, and any one I happen to come in contact with that would be in the market for a bed.
We had no bed to sleep in. Either the floor or a hotel.
Roger of Victorville CA (10/01/08)
I purchased a Select Comfort bed, Model QS50BC, 3000, Queen Set Dual Plush, SN Wired. I was going to order a 4000 queen and the sales person suggested I purchase the 3000 and a mattress pad for $255.99 which would save me money and with the pad make the 3000 equivalant to a 4000. I had the 30 day trial period with a guarantee I could get my money back if I didn't like the mattress. As it turned out, the actual mattress was only about 20 wide on each side with a one inch foam divider pad and 5 inch foam pad around the mattress. The bed was not comfortable and too small. Upon my request for refund I was charged $89.97 for return shipping and was told I couldn't return the $255.99 mattress pad. My complaint, the free trial cost my $415.79 for the pad, tax, $49.99 original shipping cost and $89.97 return shipping. So, for $419.79 I got to experience over a month of uncomfortable sleep. Also, the bed was received back on 5 Sep 2008. It is now 1 October and after two phone calls I am still waiting for my refund.
Jeff of Fox Lake IL (10/01/08)
I purchased a select comfort mattress set in july, 2007. I'm not a person that complains much at all about products I purchase, but I simply can't help it this time. I went back to the retail store to complain that the mattress was sagging, edge was breaking down, and air bags were not staying firm. They told me that I have to call customer service. Why is it that they can't perform customer service in their stores? Its as if the stores only are there to sell these horrible beds, not to take care of customers who purchase them. They brushed me off and told me to call some 800 number, which I did. The company sent a new pump, new edge foams (which are incredibly cheap!!!!!!!!). As I was putting in these new edge pieces, I noticed lots of mold on top of the air bags, black spots. I immediately took the entire mattress and threw it in my garage. I was horrified at the presence of mold, and refuse to sleep on sucha poorly engineered, cheap piece of garbage. I have sent numerous requests, in writing, for a refund, even a partial refund, of this product, and have received absolutely no response. I feel that this select comfort company is run by some of the most unethical people on earth. They could care less that their products are prone to mold issues, premature breakdown, ect. I didn't pay as much as some of you have, so I've decided to throw out this junk bed, and tell anyone who asks about my horrible experience with this company. I recently went shopping for mattresses at retail stores near my home, and spoke with some knowledgeable mattress salesman regarding these beds. The majority of them have heard similar complaints, and one of them went into detail regarding the cheap nature of these products. About 2 weeks ago, I ended up falling in love with a temperpedic mattress, and had it delivered last week. Believe me everyone, this is such a better product, no sickening motors, no cords, pumps, airbags, nothing. Just a regular mattress. And, even though my wife and I like different firmness beds, we are both sleeping better now. I feel horrible for anyone who buys a select comfort bed!!
Heidi of Norfolk VA (09/23/08)
In July, the pump for my Sleep Number Bed (model 7000), just two years old, began to fail. Sometimes it would show readings on the controls, sometimes not. When there were no readings, I could not adjust the bed. Mid-July, I went to a Select Comfort retails store and explained my problem. I was instructed to contact Customer Service online. I contacted the Customer Service Department on July 25 by email message. As part of that process, I also updated my customer contact information by submitting a new address. I received acknowledgment of the new customer information in four separate emails on July 25.
I did not receive acknowledgment of my problem by email until July 28, and was told, You can expect the replacement pump to arrive via UPS within 7 to 10 business days. I did not. After contacting them several times by email, I received the pre-paid mailing labels to use for mailing the malfunctioning pump back. I did not receive a new pump.
After contacting them again, I was told, September 8, 2008, Thank you for contacting Select Comfort. I do apologize that you have yet to receive the comfort control system. I was looking into your file, I show that UPS has sent the pump back due to an address issue. Could you please confirm the address that you would like the new pump to be sent to. I apologize once again for the delay in receiving the pump.
I sent a return email confirming my address. As of this date, I have not received a new pump. Back pain and poor sleep.
Tom of Thornton CO (09/23/08)
In less than a year the foam broke down on the sides of the bed. Much to my amazement, it was not covered by warranty. This was after I went to the store and the salesman assured me that it was covered. While the cost was only $41.70, it is still wrong it lasted less than a year!
Gloria of Saint Augustine FL (09/22/08)
Split King unsafe- We bought a dual adjustable. Our floors are Tile and the bed wheels will not stay locked. Whenever you bump them or if you just hit up against the side they unlock and the bed slides across the room. We have tried using caster suction cups, Rug stabilizers and even had chocks made for the bed. Nothing seems to keep the bed in one place no matter what you do. I have fallen off the bed or missed the bed completely because the wheels unlock and bed goes across the room. The locks on the wheels are flimsy and not large enough to hold the lock in place. I am told this will continue to happen as long as we have tile. UNACCEPTABLE!
I even asked if they had standard bed legs that could be inserted into the where the wheels are and they said they only had what looked like a large bolt with a flat end. (This will scratch the floor if it falls off the caster cup. Again Unacceptable. If I had known this I would never have bought a sleep number bed. I still can't get the bed adjusted for me and have not really had a good nights sleep in forever. I HATE THIS BED! I would never recommend this bed to anyone least of all an Elderly person who could break a hip with this UNSAFE BED.
By falling onto floor after bed moved I received a dislocated disc and a bruised tailbone. I have also scraped my arm and leg trying to catch myself before I hit the floor.
Jill of Merrimack NH (09/22/08)
I had practically ever component replaced within the last 3 years. I bought it almost 3 years ago and the pump went within 2 weeks of setting up the bed. then the remote went. Then now after 2 years and the warranty expiration I had a leak in the quadrant so I have to pay 50 for replacement.
I am so disappointed in the workmanship with the beds they are putting out these days that I nor will I ever recommend another bed from them again. I had a bed for 10 years I bought from them and it is fine. I feel like I have a lemon and they will not replace it and refund it.
Roy of Jacksonville FL (09/22/08)
In April 2008 I purchased a Select Comfort 3000 bed and I have yet to be comfortable in it. I have tried all settings and I wake up with a bad backache. It takes me a longer time to fall asleep in this bed. Take my advice and buy a regular bed. Don't invest in this product. I want my money back so I can buy a good bed. Sleep is very important.
Kari of Plymouth MN (09/17/08)
I purchased the Select Comfort 5000 about 6 years ago. Some dissatisfaction with it losing air but not to the degree of other posters. I happened to run across my Owner's Manual and read the section on caring for the bed. Follow the advice and unzipped the top, rolled down the foam padding and, like so many others here, found the black mold. I called Select Comfort and they couldn't have been nicer. They pulled up my information based on telephone number and knew when I bought it and what I bought. When I said the problem, I was immediately transferred. The gentleman couldn't have been nicer and is sending all new and upgraded pieces for free.
I was a bit puzzled though that he sounded as though he was reading from a script when I stated the problem. Also surprised it was so easy. Did an online search for this after the call and found the mold is a common problem. Although Select Comfort was very helpful and friendly, I am left with a bad taste in my mouth that they didn't contact the consumers. They knew my information - including when and what I bought - and knew this was a problem ... so why not send out advisory warnings to owners to check for this? Considering the seriousness of sleeping on mold for many individuals, I struggle to find any justification - beyond Select Comfort's wallet - that they would allow a serious issue as this to go on.
T of Winston-Salem NC (09/15/08)
We were planning on purchasing a select comfort sleep number bed, but not now after reading all these posts. I am a customer service finatic and it sounds like I need to steer clear of Select Comfort. Thank you all, feel good that you have all contributed. Your sounding off should make you feel a little better.
David of Acworth GA (09/14/08)
Around 2003 we purchased a Sleep Number bed. All was well until about 4 months ago when the pump went out on us. We contacted the company and they sent out a replacement pump that was dead on arrival. Called them again was told that that was highly unusual but they would again send another pump out. Worked initially, pumped up half the bed then it stopped working. Had an electrician check to ensure it wasn't a wiring problem at the house and it came up clean.
Again called them and they wanted to send me yet another pump. I requested that they just take the pumps back credit me so I could move on to purchase a bed elsewhere. Was told All sales are final. I informed her that I did not consider the transaction complete because I have not received what I paid for. After a few moments of her going back and forth between her manager and I. I was informed that they could send me a band new unit. Found out the first two were refurbished.
Long story short I've been without a bed for far too long. There has to be something more the company can do that just continue to send me other pumps that don't work.
Dorothy of Naples, Florida 34114 FL (09/02/08)
My husband and I purchased the 5000 Queen Sleep Number bed and it was installed April 28, 2008. I called the customer service mid-June 2008 to complain about the bed not being comfortable. I was told that I just needed to find the right sleep number. It didn't matter that I had tried them all at this point. The representatives recommended that you try a particular number for at least 5 nights in row before trying another number. Some numbers I tried for just a night but I was tried my best to give it a fair chance. The 30 day trial isn't really long enough to fine tune if you are struggling.
I asked about returning the bed but was told that my 30 days was up. What kind of customer satisfaction and service is that? Kmart has a better return policy that this company!
The following week I left for two months leaving my husband at home. The night I returned I sat in our bed and noticed that I felt like I was sinking in the middle. I filled up the chamber and lowered it back to my number. Then when my husband came to bed I again complained of this sinking feeling. Upon inspection we discovered that the frame had buckled causing the bed to sink. What a piece of junk. I knew I didn't like this bed and now the frame has buckled!
I called the customer service to complain and the only response I got was Oh we're so sorry. I'll send out another frame. No, I said, I want you to take this bed back and give me my money back. Their response was I'm sorry but your 30 day trial period is up. We can send you a new frame. I spent $2000 on this new revolutionized bed and that was my customer satisfaction response. End of conversation. What other choices do I have? None! Anyone want to buy a bed? I have one for sale.
Helen of Antelope CA (08/27/08)
In Aug. of 2006 we purchased a #9000 Queen Mattress, Dual, Ptop. Twice in the past 2 yrs. we have had motor problems and the bed won't raise and lower. The first time it was under warranty, it isn't now. The company replacing the motor is going to send one but at our expense we have to have a technician put it on, plus we have to have the bed out of the frame which is about impossible for my husband. Since I had a broken neck a few years ago I am not able to lift.
Are these beds not built to go more than 2 years? The remote is used very little so there shouldn't be the trouble we have had and since we have, Select Comfort should be responsible for taking care of the problem. I will tell as many as I can that spending $6000.00 is way too much for a bed that has so many problems.
We can not use the massage and when the motor gets here in a week or so, we will have to hire someone to lift the bed out of the bed frame and install the motor. This is an expense that on Social Security we shouldn't have to do.
James of Washington DC (08/22/08)
My wife and I attempted to purchase a Sleep Number 3000 bed within the past year. We opted to make payments until the bed was paid for before taking delivery. After making the final payment (we thought) on 7/6/08, we were told to contact Cust. Svc. in a couple of days to arrange shipment & delivery. After numerous calls to customer service and the store, we were told that the full amount was not paid. After more calls to customer service, supplying them with check numbers, dates, and amounts; they still insisted that the account was not paid.
After further searching on their part, they discovered that one of the payments had not been received. Upon learning this, we found the image of the check in question in our banking statements. I faxed the page the check appeared on to a gentleman in customer service, who turned it over to accounting. The accounting rep. claimed that the image was unreadable, and that they needed a copy of the actual check from my bank. I refused to do any more footwork for them and cancelled my order. I also was informed that the check in question would not be refunded back to me. This lack of attentiveness toward customers is inexcusable.
I had lower back surgery in Nov. 2003 and had been looking for a bed to ease the pressure on my back. We finally was able to purchase one of these beds, but, with all of the hassle and lack of concern shown by the people we've spoken with, good riddance. I refuse to accept the forfeiture of our payment. The check was cashed and the image on the banking statment confirmed that.
Michele of Sarasota FL (08/17/08)
I just want to let people know that I have nothing but good things to say about Select Comfort beds. I have been sleeping in my select comfort bed for 12 years. I have not had a single problem. I had bought 4 different beds from 1993-1996, and my back hurt on every one I bought.
After 3 years of sleeping on couches, I bought the select comfort, and have not had a backache since. AND I was 34 years old at the time, very healthy and a tri athlete who weighs 115 pounds so there were no other reasons why I had backaches, except that I could not find the right mattress.
Pam of Scott City KS (08/16/08)
we purchased our bed in 1996 from select comfort. the year of 2000 i started having breathing problems, i'd go to bed at night and had a hard tome breathing. i'd till my husband there's some thing in our room making me sick. so in 2004 we re did walls in basement & bed room, that still didin't help, so in 2005 we replaced the carpet in our bedroom and still didn't help.
It seem like i was in hospital or clinic about every 3 months with chest pain & brathing problems. Many nights i didn't sleep cause of breathing problems. The doctor told me to quite smoking, so i did for 3 months and that didn't make any different, i knew that wasn't the problem. Christmas of 2005 i was really having a hard tome breathing & i couldn't hardly walk up the stair with out stopping half way to get more air. january of 2006 i told my husband that something was growing in my throat. the doctor had me on all kinds of medicine & nothing was helping.
august of 2006 we decided to get a different bed & maybe i'd sleep better. we wre taking the bed apart to wash the pilow top, & what did we find, a bed full of mold, the 1 1/2 foam & the air chamber was full of mold. i just set down and cried for all the money & discomfort i've cost us. who would of thought it was your bed making me sick.
the bed has caused so many problems, breathing, memory loss, dizziness, like i had the flu all the time. my husband psa test was very high & now six months later is psa is below 5, it been almost 2 yrs later and i'am doing a lot better with my breathing
Linda of Cumming GA (08/16/08)
We purchased our 7000 systemn in August of 2005, the pillow top of the mattress has threads coming unsewn. I do not feel that this in normal wear & tear, I do feel that it is a manufacutures defect and customers should not have to pay for a manufactures error. I did call the store where I purchased my mattress and the representative there gave me a phone number for escalated issues.
Once I called this number I still had to pay my percentage & tax, according to the warranty; however, Select Comfort did pay the shipping charges to & from. Yes, I do have to return the matteress within 30 days, so Select Comfort could make sure this defect did not happen in the future. I do not feel that the consumer should be responsilbe for a manufacturers defect.
At this time in our economy any extra monies going out of pocket for an issue such as this does present a hardship. WHAT HAPPEN TO CUSTOMER SATISFACTION?
Bob of Grand Rapids MI (08/14/08)
Both air chambers leak...5-8 times in the night I wake up and have to pump them up again...every night..by morning one side is flat as a pancake..
Loss of quality sleep, being very uncomfortable..
Donald of West Orange NJ (08/10/08)
We called Select Comfort and explained that the bed is just not holding up the way a big money bed should. We spoke to Meagan at the Short Hills NJ store, and she stated the 20 year warranty covers everything - the entire bed - just call customer service. We did just that, spoke to Anthony in customer circus and he told us, they'd be more than happy to fix our problem, for $715.00 (starting). And then of course, the number kept climbing.
I called back the store and spoke to Meagan about the warranty - she stated Well, the warrantyis just ONE OF THOSE THINGS WE USE AS A SALESPERSON PROFESSIONAL. End result - They don't want to do a thing for you. Don't buy one of these. Buy a regular mattress and box spring, and if you do buy Select Comfort It's at your own risk.
A warranty is a warranty. They should make good on it.
Ann of Greenwood IN (07/30/08)
Our Select Comfort was purchase at the end of January 2008. I am the only one sleeping in the bed. I have noticed in the past few months that there is an indentation on the surface of the mattress where I sleep. It looks horrible when the bed is made. My previous mattress lasted me 25 years and NEVER, NEVER had an indentation. I am very unhappy and I want to return the bed.
[Their] customer service lady told me to take a vacuum with a hose and blow on it to fluff it up. For $2300 and less than a year old, I should never have to do any type of maintenance. She told me I would not be able to return the mattress. I can't imagine how the mattress will look a year from now. I need a response from someone at Select Comfort who has some authority.
Donald of Fairfield Bay AR (07/25/08)
After sending the first message about the bed, I noticed that the pump didnt seem to be working properly. On Thursday evening, it failed to inflate my half of the bed. On Friday morning, the other half wouldnt inflate. I called the company and quickly put to rest their song and dance about returns, replacements and warranty.
After telling them I wouldnt pay for sending the bed and equipment back, they became obstinate. That lasted until I told them I would contact an attorney and go from there. At that point, the supervisor said they would pick it up for no charge and waved all charges for the initial setup. I was quite willing to take these people to court but now it isnt necessary.
Jacque of Corona CA (07/19/08)
I just wanted to write about my good experience with Select Comfort. After reading the comments of others I unzipped our pillow top to check for mold. We bought our bed in 2002 and have loved it. We have not had any problems. I did find 4 or 5 little black spots of mold on the underside of the foam between the matress and the air bags.
I called customer service and they couldn't have been nicer. She told me they would send out not only new foam but side and bottom rails, new matress for both sides and a new pillow top at no charge. FREE. She explained that since 2005 they treat the foam and pillow top to keep it from getting the mold. Our older model did not have this treatment. I was also told if I had any other problems to just call. I am not sure why others have had so much trouble with them?
Christa of Centerville UT (07/10/08)
The sleep number mattress does not deliver on their promise of a better night's sleep. I actually get worse sleep with this bed. If my husband has a lower number on his side and gets up in the morning, I will roll over to his side. You have to have both people in the bed at the same time to pump it up or take the air out because as soon as one gets in, it ruins the other person's side. It looks lumpy when the bed is made,. When you want it softer, you will be laying on the base of the bed. You cannot sleep in different positions (ie stomach, it will fold you in half). I absolutely ache after sleeping on this bed. Customer Service keeps sending foam parts out... nothing helps. It is just an awful bed.
I lost out on $900, and cannot buy another mattress now. My bones ache. My back aches and my legs ache. I think I might need to go to a chiropractor now, which is a waste of my money.
Arthur of Miami Beach FL (07/09/08)
Beware of the 30 day in home trial. Even though it is spelled out in the small print that the set up cost (160) and the retrieval (190) are non refundable charges, they make it deliberately difficult to have the product returned.
It was clear from the start that I did not like the product, there have been 6 phone conversations with various departments and the bed is still not picked up after 30 days. That means I DON'T SLEEP WELL UNTIL THEY COME TO GET IT AND THEY HAVE MY MONEY TO WORK WITH UNTIL THEY RECEEIVE THE PRODUCT BACK AND DECIDE TO REFUND. Luckily I did not take them up on the free removal of the old mattress otherwise I would be left with nothing.
Gerard of Colorado Springs CO (07/09/08)
Approximately 2 years ago I purchased a Select Comfort 7000. At the time I was researching a bed that would help with both my Multiple Sclerosis and trouble sleeping at night. The sales person promised me that I would not get a better night sleep than on this bed. He also told me that more people with Multiple Sclerosis purchase this bed than any other brand.
In the 2 years that I have had the bed, none of these claims have proven to be correct. I now suffer the following I wake up in pain each day, which has caused me to start taking a medication called Lyrica. My ability to fall asleep and stay asleep has decreased since the use of the bed which has caused me to take a sleep medication. I have developed allergies since the use of the bed, which has caused me to take one allergy pill and two nasal sprays. I sleep on my stomach, so I now experience numbness in my hands and arm, which wakes me up several times during the night.
Each of the medications I have had to add is now running me $120.00 additional each month. I also have a loss of productivity at work from not sleeping correctly. If that were not bad enough, the sides of the bed have bowed outward and I have been unable to fix the issue. When I speak to the store, I am told to open the mattress and adjust the foam. This does not resolve the issue at all.
I have tried each number on the select comfort bed and there is not one number that works or helps me sleep. There is also one thing that was not mentioned when we purchased the bed. I and my wife like to cuddle and we were never told of the hard foam that separates the middle of the bed. We have not been able to cuddle in 2 years.
Sharon of Jupiter FL (07/07/08)
The air chamber leaks so you wake up in extreme pain with your spine hanging with no support. The compny takes your warrenty back to when you first purchased the bed not thev last time you bought a pump.
Extreme pain and I am having to pay back 4 years on a warranty when I have only had the pump 2 years
Carol of Grants Pass OR (07/04/08)
I have had my select comfort bed for about 5 years now & have never liked it from day one.(Queen Size dual control) You cannot Select your personal sleep number as they say on the commercials because if you do & your side does not match the other side you will be sleeping on a slope all night. Also there is a divider in the middle of the mattress so forget about cuddling with your other half.
If anyone starts a class action suit against these people for there crappy bed I'll be the first to sign up!! I paid way too much money for this bed just to give it away so I'm forced to live with it, but I do tell anyone who will listen!
Tim of Upper Sandusky OH (07/02/08)
Love the bed - dissatisfied with the ethics of the company. After spending $2,800 for a new bed I was expecting a replacement pump to be NEW not refurbished. The refurbished pump had smudges on it sounds louder than the original and the remote had smudges on it as well. I could understand if I had the bed for many months and received a refurbished pump but I feel that I have been duped.
Within the first 30 days I called and informed the associate I was having troubles with the chamber remaining filled. I was told to do all kinds of trouble shooting which carried me out of the 30 day trial period. Had I known then that I would have been receiving refurbished parts I would have sent back the entire bed and gotten the refund. After hearing so many positive things from a few friends which have the bed I'm completely shocked. All I asked was for the defective pump that was sent to me to be replaced with a new pump.
Hilary of Coarsegold CA (07/01/08)
I have had my King Size dual-chambered Select Comfort since 2003. I have noticed some mold when I opened the mattress pad to air it out a couple of years ago and put some baking soda on it. I just opened again and felt disappointed so I googled the issue and found this site as well as Select Comfort site Mattress Pad and remedy by calling.
As soon as I called and told them of the problem and asked how I could remedy the issue, they proceeded without question to send me new air chambers, center foam and even asked about the pillow top cover (which I said was fine). I have always loved the Select comfort and was very pleased with their resolving my issue. This also resolved the issue of the center that sinks in due to the wear on the center foam) which I didn't even bother explaining.
3-5 business days I will receive new parts at no charge! Great customer service!
Jed of North Platte NE (06/30/08)
In 2005 I decided to purchase a select comfort model 5000 bed. I had tried a different brand of bed, only to be disappointed. It was not an air bed however. Regardless, I was unsatisfied and began to look at other beds. I got a flier in the mail for select comfort model beds that were refurbished. I believe the price was around $1200 and that was with the foundation.
I purchased the bed, and found it to be very comfortable. Me and my fiance had nothing but good nights rest on it. I have now owned it for about 3 years, am on my third air pump. I got my 2nd one last year, and just received shipment of the 3rd one the other day.
My side of the bed keeps deflating and I too am experiencing the famous dip in the middle. My fiance keeps asking me why I'm always sleeping up all over here and in her face. I now know why! The dip causes me to roll over into the middle of the bed. I find myself there almost every single morning now, and have for about the past year.
Looking back at my experience with the bed, I do not think I would spend the money for another. The displays on the pumps keep going out, the bed deflates.. and it's not just losing pressure from temperature or barometric pressure. It's losing air. If temp or pressure caused it to deflate, then both sides would be affected the same way, much like balloons deflate similarly when you take them into cold weather.
Every morning I wake up sunk into my bed, and my lower back hurting. My arms tend to fall asleep a lot too while sleeping on this bed. I have not checked my bed for mold, as I just learned about this problem shortly before writing this review. I am going to go check for that. I had neck surgery shortly before purchasing this bed. I thought the onslaught of sinus problems were due to side effects from the surgery. Maybe they are coming from mold? I will not be surprised to find mold growing, having read what I've read today about these beds. If you're going to spend this much money on a bed, get something that is not at risk of losing air, or caving in!
Mike of Broken Arrow PA (06/22/08)
I purchased a queen sized select comfort bed on 5/30/2004 and was told it was covered by a full 20 year replacement warranty. For the 1st 2 years I got considerable relief from backpain and a restful nights sleep, but shortly after that the center of the bed begin to get a noticeable depression in the center, the foam pad quickly began to wear and sink in the middle- which is not covered uner the warranty and the pillow top also did the same and is not covered under the warranty. I went to the local retail store in Tulsa and was told that neither could be replaced, as the condition of the foam pad and the pillowtop worsened, I phoned Select Comfort's customer service center on 6/22/08. This time I was told I could purchase the foam pad for $27.00, HOWEVER,I was told the replacement pillow top would COST $600.00, they made no offer to cover part of the cost and showed no sympathy whatsoever for the quick failure and wear. So beware, they use the BAIT AND SWITCH tactics and READ THE FINE PRINT, VERY LITTLE IS COVERED BY THE 20 YEAR WARRANTY THEY TOUT.
My lower back pain has returned after sleeping on the bed overnight and I now have considerable trouble falling asleep on this bed and have to occasionally rely on prescription sleep medications to be able to sleep on this bed
Andrew of Sacramento CA (06/22/08)
About a year ago we bought a Select Comfort Sleep Number bed. We were excited. The best sleep my wife felt she'd ever had was on our camp air mattress, oddly enough. Most people can't stand the things
So, when it came time to replace the bed, we tried a Select Comfort Sleep Number bed. She loved it. I was fine with it, though I wouldn't call it love. It worked fine.
That was until last night. My wife woke up at about 3:20 AM with lower back pain and feeling like she was sleeping on the floor. She checked her sleep number and it was at a 5. She put it back up to normal, a 45. It took longer than usual to pump up, but did it. 20 minutes later, it was back to a 5.
So, I was up at about 3:30 and gave her my side of the bed. I headed out to the couch and didn't end up sleeping.
Thinking of getting a glorified air mattress? Don't do it. Get a high quality standard mattress for significantly less than the Sleep Number trash.
My wife is suffering low back pain, I have sleep deprivation in the middle of a two week busy stint at work.
Amber of Durham NC (06/19/08)
My husband bought us a select comfort bed as a wedding present, and it was fine for about three months. Then the bed started to cave towards the middle. Whenever I would cuddle up next to my new husband, I felt like I was sleeping in a ditch. It was awful. We took the bed apart (which is a pain), inspected everything, then put it back together. It did not help. We tried inflating it all the way. It still did not help. We called select comfort customer service and they sent us a new pad to put down the middle of the bed. The pad was huge. We followed the directions on the sheet that it came with and put it in the center of the bed.
Now instead of a ditch we had a hill. We took the bed apart (again), and cut the pad down to fit the height of the bed better. We put everything back together. The bed still feels like it has a hill in the middle of it. So we either have to sleep in a ditch or on a hill. My husband is able to sleep fine because he sleeps on the left side of the bed. I, however, sleep in the middle and have suffered back problems ever since we have been having problems with this bed. I have never experienced back problems before now. I am 23 years old. Buying this select comfort bed was the worst decision we ever made, and I intend to tell everyone I know not to buy this bed!
Charleen of Hinesburg VT (06/09/08)
We bought a King bed dual wired controls about 4 years ao. It took awhile to decide that the bed isn't all its cracked up to be, but we've stuck with it after all that money we spent on it. After 2 years the pump died, and I contacted Customer Service. Seems we just made it under the wire as far as warranty was concerned; they sent us another pump, which wasn't new, but reconditioned. It never worked they way you would want, and when I called about it, I was talked down to, as if I didn't know how to work the bed.
Now, a year and a half later, the second pump died. But, oh, we are out of warranty, and in order to get a new reconditioned pump, we had to come up with 28% of the cost, or $149.14 (includes S&H). I told Debbie we wanted a new pump, not a reconditioned one, and I was told that they only provide reconditioned pumps, not new ones, and it would be here in 7 to 10 days. I'm not old at 60, but my bones and a rock hard bed just don't mix. If you are looking to buy one of these Select Comfort beds, my advice is to find something better that is going to last longer than a few years. The mattress doesn't provide as much comfort as you would think, and its components are of poor quality.
Pat of Landisville NJ (06/08/08)
My husband and I purchased an air bed 5 years ago. My husband had 2 back surgeries and we thought this would help him sleep better. Within the first 2 months we had problems with the pump. Select Comfort has sent us 3 pumps so far. His side constantly lets out air, within in minutes his side drops about 20 and continues to drop if we dont bump it up every 10 minutes. (we have timed it, I am being nice when I say 10 minutes). Not to mention the migraines I have had for the last 3 months, only to find mold on the air chambers and the underneath part of the pillow top.
I have been very, very nice everytime I call Select Comfort but apparently being nice get you nowhere! I am wondering if the BBB, our local new complaint center or a lawyer can help us. We spent a lot of money for this bed and for what to have headaches, backaches and sleepless nights!
We can't afford another mattress at this time, and our health is suffering. I wake up sore all over with headaches. My husband wakes up EVERY hour. He is no longer able to work and I am late for work feeling exhausted all day. I am not sure how much longer we can do this. I would not recommend this bed to anyone.
Rose of Pittsburg KS (06/04/08)
After seeing a report on the news about mold in SC beds. We looked at ours and we also had mold growing. However, we contacted SC and they were very agreeable to replace what ever we wanted. They sent us new air chambers and new foam, but would have sent more if we had wanted them too. Within my family and friends, we have purchased 8 beds and SC took care of all of them. We all love the way they sleep and have no other problems. We are thankful SC was able to replace the problem areas.
George of Lookout Heights KY (06/04/08)
First of all, the plastic base platform is a piece of junk- regular bed planks will not prevent the interlocking plastic cross bracing from pulling through the locking groove. I had to add extra wooden bed planks and a piece of plywood to keep the plastic base from falling apart. This bed was purchased on 3/17/2002- within the past few months it feels like I'm falling out of bed and the foam side is bulging. Upon examination, the bed cover is torn where the quilted material meets the thin material of the bottom piece.
After taking the bed apart, I found black mold growing on the black foam piece that goes over the air bags and some growing on the air bags. I just found these problems, and looked on line to see if anyone else has had these problems. I think this is a serious problem and could warrant a potential recall of this product with a very dangerous situation of mold growth in the foam.
I have had sinus problems,headaches, and a chronic cough that begins when I go to bed. My wife has had similar symptoms and memory problems. Select Comfort has offered to replace the entire mattress at no cost.
Richard of Centralia IL (06/03/08)
Bought the basic select comfort queen size bed with dual air controls 15 years ago, right after getting married. It worked very well for 10 years. Wife keeps her side soft. I keep my side as hard as a board (or as hard as the pump will let me). About 5 years ago, one air bladder started leaking. Also, the pump started to not work on one side so well. My side would not get as hard as it used to. The wife's side would not pump up past medium stiffness. I guess we got our money's worth. But, we're at the fork in the road to buy another one or try a different brand of air bed. I have never liked the fact the pump sounds like a vacuum cleaner. Another brand's pump is much quieter and works like a fish pump.
I did try to work with Select Comfort on the phone a couple of times a few years ago to see what could be done about the apparent leaks. Customer service was of little help and wanted to sell me a new pump. I told her I didn't want another pump that would start leaking after 8 or 10 years. I told the lady that if something hadn't started leaking air in the bed, then I would not have to run the pump every night. I have neck trouble and I do love the air bed concept and how it works in the real world for me. I also use a great memory foam neck pillow (those are not all created equal either). I feel I got my money's worth, but I think I might try a different brand this time.
Mariea of Washington, D.c. DC (06/02/08)
The 7000 model mattress and support foundation that I ordered a bit over a year ago is a miserable product. Starting about 5 months after I received it I started spending many sleepless nights because the bed, which I set on 90 (fairly firm) on both sides of the dual control, has developed a trench, or deep V in the middle. This causes me to roll toward the center. (Luckily) I sleep alone and so do not roll into anyone, but I am also a side sleeper, so my hips and legs are going in one direction and my arms and head are headed downhill.
To add insult to (back) injury, one side -- the side on which I usually sleep -- of the mattress loses air every day; it goes down from 90 to 25 in the course of a day. This is the the worst $2800 investment that I've ever made! I thought I'd google the Sleep Number bed to find the contact information, and came across scores of complaints from fellow purchasers who have the same problem. Although I will still call to complain, now I am very discouraged that the company can or will fix this problem.
I am having back and knee problems that I never had before my purchase and use of the mattress. I do not sleep well because I am fighting my way out of the bed's valley all night, and am exhausted throughout the day from the lack of sleep.
Donna of Cullman AL (05/29/08)
In January 2006, I received a very large colorful fold out sales advertisement - promotion from Select Comfort Factory Outlet in the mail. It depicted all the usual advertised Select Comfort statements about the bed products they offer and various other reasons why one should purchase from them. Interestingly, reason #12 states Your satisfaction is important to us! along with ... you'll get top-level customer service and support as long as you own your bed.
Being mindful and not believing everything you read or hear, my husband and I visited a local Select Comfort store, lengthy inquiring about the beds. Thereafter I telephoned Select Comfort several times for further lengthy inquires. After much thought, we made the decision, based on all the information gathered, to purchase a Refurbished Sleep #5000, Queen Pillowtop with the foundation kit. It appeared a worthy major household investment based on all we learned. We relied on all representations from Select Comfort, saving about $600.00 supposedly, with all the same warranties.
The bed was ordered early February '06 and arrived after several telephone calls later. To our unknown demise! After assembling, we found the pump was DEAD. Two weeks later on an uncomfortable brutal bed couch, we try the new bed. It has been the most miserable 2 years of sleepless nights ever to this day!
Although always demanding a refund from the get go, and stating how much I hate this bed, Select Comfort reps have been nothing but uncooperative, rude and down right nasty. They informed me that they use complaints in their training sessions. It is also well worth mentioning that they record all phone calls, pull you up on their computer screens, have all the info on you at their fingertips, record their name and ID, put in their own personal notes about your emotional character as they see it, as well as a partial outline of your complaint and have a readily available handy reference lookup book of what to do when you complain.
Given all this, yesterday I had to order a 4th pump. The last one was February '08. We too experience the falling in the middle and poor foundation structure. I just learned about the possibility of mold! I'll be checking immediately! Maybe why we are always sick! Who'd thought it a reason from your own bed?
Respiratory problems, possibly associated with unknown mold contained in bedding. Problems with posture and misaligned bone structure. Undue pain and pressure point suffering. Lack of sleep!
Marilyn of Turtle Creek PA (05/21/08)
I spent $6,200 for a bed that I can not sleep in. We have the king split. Little did I know that I would never cuddle with my husband again because of the 8 inches of hard foam that lines both mattresses. Also not to mention the gully in the middle. We have tried everything and now just have to shove pillows in the middle so we dont fall into the middle. I know I wil be having to buy a new bed soon but it is hard to know you made a 6,200 mistake- customer service is not a help- forget it, your not getting your money back. I wish I had read this site first- dont buy this bed, its awful.
$6,200 down the drain. Numbness of fingers to elbow upon awaking due to that hard foam
Jill of Winchester CA (05/21/08)
After seeing on the news about Select Comfort beds having a MOLD issue, My husband and I decide to check ours out. Sure enough the foam and the grey lining is black. Several yeras ago, my husband started developing some kind of sickness, and since then we have been going from doctor to doctor and test after test to find what is wrong. Finally I may have something of interest for the Doctors to check.
We also have a dog that sleeps on the bed and she has been going to the Vet for lung issues.I have been having alot of sinus issues, headaches, memory problems and respitory problems also... Maybe we found our causes. I am SO dissapointed that Select Comfort took no action in notifing it's customers and alerting them to the potenial mold problem.
At this point I have no choice but to take pictures of the bed and get it out my home as soon as possible. I am still undecided on what action I will take against Select Comfort, BUT, they have a HUGE responsability to us and every other Select Comfort bed owner out there.
Bill of Livonia, MI (05/19/08)
Spent about $4,000 for a NEW king size, dual control, pillow top bed from Select Comfort. One side leaked. They replaced it all right, with someone elses bed.
The replacement had ink stamped right on the mattress, REFURBISHED. I was appauled.
I contacted Customer Service. Response: We reserve the right to substitute products or components of equal or better value. I bought a NEW MATTRESS and it leaked. I expect an ethical business to replace it with a NEW MATTRESS.
Kevin of North Hollywood CA (05/12/08)
Approx. two months after receiving the bed, the mattress started to slide over and overhang the rest of the bed. After returning to the store 2 or 3 times and being told each time that I have to call customer service, they shipped me out 2 new mattress covers. Since They were the ones to put the bed together, I asked that they come out to fix it. I was refused.
Went back to Store and againg was told that they couldn't do anything for me. So I called their delivery department and they finally agreed to come out. The installers that came out said that the bed was originally put together wrong, They installed the parts and the bed was ok.
Now approx a month or so later the mattress is doing it again. Customer service is sending me out another cover BUT wants $149 to come out and install it. They do not care that the bed was put togther wrong and will not honor their mistake.
I paid $6000 for a bed that was guaranteed yet they put it together wrong and want me to pay.
David of Los Angeles CA (05/10/08)
This company is using bait and switch tactics regarding warranty terms and conditions. It is sold as a fully covered ten year warranty in the showroom, and when you call the company for service, they tell you the warranty is pro-rated. They will not work with you and do not care if you spent thousands of dollars with them. The idea is close the sale, and screw them down the line. The possibility of a class action suit should be entertained.
Leann of Phelan CA (05/07/08)
I just want to say ANYONE thinking of buying a Select Comfort bed should think twice.We bought a bed from them the middle class grade. And paid too much $2200. For nothing. That is the most UNCOFORTABLE bed we have ever slept on. There TV sales add is far from the true. We bought are bed from them because my husband has a bad back. And he can not get comfortable in that bed for anything. He is like sleeping with a frying fish. Flipping all night more now than he ever has in our 12 years of marriage. I on the other hand have no back problems. But I wake up each morning with lower back aches. And it is very frustrating. I get up early just to get out of that annoying bed. Not because I am rest. It is so ridiculous. This bed is just like a padded camping mattress. And just like you can adjust the air in the is the same as a Select Comfort bed.
They just make it look all nice with the bed like padding. My husband likes a firm mattress. His side of the mattress is like a tight padded raft. I prefere a softer padded mattress. And for this main reason alone we THOUGHT the this bed would work out great for us. How WRONG we were. My side of the bed is like a sink hole. The bed DOES NOT I repeat NOT form to your body. This bed is a pure JOKE. And they are the ones laughing and getting rich in the process. While we all spend our hard earned money try to find a good nights rest. Which means everything these days. With lifes crazy schedules. Warning whatever you do think twice maybe ever three and four times before buying one of these beds. They are a BIG waste of money and I can't wait to get rid of our bed. I think it is worth $500 or LESS but NOT a cent more. It truly is a glorifed air mattress.
Still NOT getting a solid or good nights rest, both waking up with lower back aches after sleeping in this bed. Costed too much money.
Robert of Boulder CO (05/03/08)
I have to echo the sentiments of some of the other people on this site. If you're lucky enough to have found this before you purchased, I envy you, you can save yourself a few grand. I believe I've had my bed for about a year and a half, so this isn't a first-impression type of comment. I'm a somewhat large man (6'2, 250lbs), and even when I weighed 50-70lbs less about a decade ago, I tore through mattresses like most people go through underwear. It seemed that within just a few months of buying one, there would be a sag in the middle that I would end up filling, sleeping in an awkward position that would contribute to aches, pains, and pinched nerves. I thought an adjustable air mattress would solve everything, and I still believe it's possible, just not these Select Comfort Sleep Number beds. The foam they use around the edges reduces the usable size of the mattress signficantly. But the piece in between the right and left chambers on the dual-chamber beds is the worst.
As other people have noted, it (whether your chambers are set at the same setting or not) creates a chasm that, just like on traditional mattresses, my body seems drawn towards. Even when I'm situated in the middle of my chamber, I still feel like I'm tilted at an angle, which shouldn't be possible with an air mattress and a strong, flat surface supporting it. What is going on?! I've also noticed the dampness on the air chamber when I take off the sheets. It freaked me out the first time I saw it - I thought, 'did I wet my bed?!'. I thought maybe I was having some kind of medical problem. Nice to know it's 'only' a poorly designed product that will eventually result in mold.
It also is uncomfortable at certain firmness settings without a foam topper as some people have noted. If the firmness goes down past a certain level, the bed starts to make loud crinkling noises with every move and it can easily distract a light sleeper. The feel of the bed material is also more noticeable at those settings - it feels 'heavy' and is rather uncomfortable. I think Halina of San Carlos CA nailed it when she said, The bed is nothing more that a camping type air mattress. about four inches thick, topped with egg crate foam and a padded cover.
That said you can probably build your own air mattress bed for thousands less than buying one of these Select Comforts. I really like the idea of being able to adjust the firmness, so if you get tired of the feel of the bed or think a firmer or softer feel will give you a better sleep, you can just press a button and change it without having to buy a whole new bed. But because of the way the Sleep Number is designed it just doesn't provide what I need and doesn't seem much different than a traditional mattress. So $2,200 and the same aches, pains, and pinched nerves later, I'm still looking for a good night's sleep.
Gege of Longmont CO (04/29/08)
We bought a king, pillow top, totally adj. bed (head, foot, massage) 4 years ago for over $4000. The first 6 months was okay. Then we noticed we both had dips on our side of the bed. The pillow top had already compressed to the degree we could visually see it and physically feel it. Contacted customer service and they sent out another pillow top. It did the same thing within 8 months. They refused to do anything more about it and accused us of wanting something for nothing. We tried shaking the pillow top, vacuming it, etc. We finally bought some foam and tried shoreing up the areas that were compressed on the pillow top. It didn't help at all. We have spent the last 2 years trying to get comfortable in this bed...to no avail.
We went out yesterday and bought a Serta. I can't wait to have a good nights rest. I would not reccommend this company or their beds to anyone. The customer service is unhelpful, rude and the company does not back up their product. In my own business, I have found that treating the customer like gold has really paid off. Apparently this company is not concerned with their bottom line, customer dissatisfaction or that fact they are apparently loosing money and laying off people. I am and will tell everyone I know to stay away from this company and their beds. Bad Bad investment.
Sleepless nights for over 2 years. My arms fall asleep every night...back pain, wake up feeling like I've been run over. Wasted $4000, had to buy another mattress. It there is ever a class action suit with disgrutled comsumers, I want to be in on it.
Scott of Mendota Heights MN (04/27/08)
I was reading through this site and found a few people dissatisfied with their SC bed. My wife and I have had a wonderful experience with our 3 SC beds. I was a few days away from going to a sleep clinic for my insomnia. After trying many inner spring beds with little success we tried s SC 7000 king. With in a week of owning the bed I cancelled the appointment. I started to sleep better than ever. We have since then purchased one for our guest room and cabin. Never had a single issue. Just my experience.
Bill of Orlando FL (04/25/08)
The product is a disgrace. You can't use about one-third of the bed because the center divided and the edges are so stiff. You end up in a pocket on your side of the bed. So there is this no man's land that is difficult to cross if I want to be closer to my wife.
The second night we had the bed I was in bed and checked the number; it was low so I started to add air. The pump quit responding and all the air went out of my side of the bed. At this point I could not get the controller to do anything for either side of the bed. I finally tried unplugging the motor from the electricity and plugging it back in. That resulted in the controller returning to operation.
My wife has noticed that she is very warm from the bed in the morning. And that there is moisture buildup on her side of the mattress pad. The mattress does not maintain its pressure setting. My back hurt this morning. According to the digital controller sometimes the pressure moves up and sometimes it moves down. I am very good with mechanical things and I can't see why this would happen.
When I called to schedule a return they almost expressed shock that I would want to send it back after only 3 nights. We can help you. You probably have never slept on an air mattress before. It can take some time to get used to. Blah blah blah. They treated me in a way that I felt was condescending and patronizing (and I thanked them for it!).
The return procedure is complicated in that they don't provide you with boxes for the return. I would guess that this dissuades some people from sending their bed back. It's a BED. I should be able to lie down on it and go to sleep. I don't want to fidget and adjust the thing. It is a good idea, but poorly executed. But at their Customer Support line they try like anything to get you to keep it and make their little tweaks and adjustments. The bed has serious inherent limitations. The nuisances of the last three nights plus all the remarks of other SC owners on this site lead me to believe that I am better off just moving on. The day after they set up the bed I stumbled on this webpage. I am so glad. I have slept on the bed for three nights and have decided to return it. Yeah, I will be out another $200 bucks for the return, but that beats the backaches and uncomfortable sleep.
Fred of Peoria IL (04/21/08)
I bought a SC bed almost 20 years ago before the sleep number concept was invented. It was just an adjustable air mattress with foam edging. I soon learned that it needed a foam pad on top to soften the surface so we spent $100 at a mattress store and bought a 2 dimpled foam topper. From there I learned if I inflated it too much, my shoulders and upper back would go out. If I slept on my side my lower arm and fingers would go to sleep but my lower back felt great. On the other hand if I softened it too much my shoulders, neck, arms and fingers would feel better but my lower back (No 4-5 Lumbar) would scream bloody murder requiring me to toss and turn throughout the night to relieve the pain. Even with these observations it was and is the best bed I ever bought. The worst year of my life was spent on a $1500 Waveless, heated, state of the art water bed. Having said that, I would never defend that it is perfect or that it will cure all back pain. The key was in the adjustable nature of the bed. So much so that I recently contacted Select Comfort and asked them if I could buy a 4 bladder bed. I needed independent support for my low back (firmer) and independent support for my Upper neck and shoulders for both my wife and I hence the need for two adjustable bladders on each side.
I was dissappointed by their lack of response or interest in helping me. I got the typical run around of we don't sell a bed like that and we don't make special beds. Having read the comments on this site I'm now even less inclined to invest in another SC bed even though I'd love to have the no principle, I'm not willing to spend $450 to add it to my existing bed and it sounds like it may be more trouble than it is worth. My son bought a Queen sized Model 7000 a few years ago. He recently acquired a dog which chewed through the cord of one of his sleep number controllers. He called the SC Support (is that an oxymoron) desk only to be told that the cord is not serviced separately and he would need to spend $450 for a new motor and control set. Not Cool. I'm still looking for the perfect bed. I've tried quite a few in my 60 years but as I age perfection is harder to find and even satisfactory is elusive.
Dennis of Beavercreek OH (04/13/08)
For us the product did not perform the way Select Comfort indicated it would. We purchased a 7000 Queen Set Dual Ptop, Wireless (Model QS41WX) for $2,700 sales price plus a $150 delivery charge on 2/18/08 with a 30-day trial period. The product was delivered on 3/4/08. Toward the end of March, we requested a return. When we called customer service to schedule the return, we were told it would take 3-5 days to enter the return, two weeks to pickup the product and another two weeks to credit our account. They picked up the product on 4/10/08 and we paid a $200 return fee. We were never told that it would take four weeks or more before our account would be credited. Now, for the problems with the product: we were not told by the sales organization that the settings would fluctuate up to 15 points in either direction, depending upon atmospheric conditions, room temperature, etc. After the first or second night, neither my wife nor I was able to sleep through the night. Each side of the bed formed a well or hammock-like condition that remained, even if we brought the settings up to the maximum of 100. The outer perimeter of the bed was rough on the skin and the center of the bed had a bulge. The materials retained the body heat, making the bed very warm. Customer Service advised us that they were aware of that problem and had taken measures to correct the situation. I received no response to my question, as to why the correction had not been applied to the mattress we had. Customer Service also advised us that the store that sold the product should have advised us of the fluctuation in the settings. Finally, we were unpleasantly amazed at the assembly process with the number of piece-meal items that were inserted into the box spring and mattress, something which you would never see from the sales display.
No damage resulted, except for the loss of delivery and return expenses.
Margaret of Stanville KY (04/05/08)
Just found black mold growing under the foam top and on top of both of the air chambers. Purchased in October 2002 and notified Select Comfort today by email. I have allergies to mold and have been to Dr.'s concerning this. My husband has been coughing every night when he lays down in the bed. Just read the comments from others and hope we can reconcile this issue. The foam borders are flimsy as well as the bottom material of the top mattress cover. It has shredded and has holes in it.
Diane of Yakima WA (03/24/08)
I have three of these beds and love them. I have never had a problem until now. The pump, on one side, failed after 8 years. No problem there I agreed to pay the 40% which came to $180+. That would make the cost of the entire pump about $450. That alone seems out of line but you need a pump. I read the warranty but did not expect that for that amount of money I would be getting a refurbished pump....not a new one. So here I am with a refurbished pump...no idea how that is warrantied if at all. Since the warranty says they can do this I have no recourse. I feel ripped off. But what are you gonna do?
Linda of Wells ME (03/24/08)
We purchased our kind size select comfort bed on February 19, 2008. We still have until March 30 to decide on whether to return the bed or not. Our total purchase price was $6,220.00 which included a mattress pad and 2 sets of sheets. After reading the postings on this consumer affairs website and feeling 'damp when in our new bed, I decided to take it apart this weekend to see what was up. I took off the mattress pad and foam and saw two huge wet spots on the air mattress where our bodies had slept. I aired out the air chambers, foam and top to dry before making the bed. This of course was the weekend so I just called customer service today to ask about the problem and how to eliminate the moisture and was told that this process is called transperation and is from perspiration. I told her that I did not agree, that it appeared to me that the moisture was from condensation, from the temperature difference from the air mattress and our bodies. She also said that until 2001 there was a mold problem from the moisture but not now because the mattress is treated. I really don't like the idea of having this moisture there and feeling like I need to constantly dry the bed out. I guess I need to decide quickly whether to keep the bed or send it back. Also, for the person who reported that this only happens to those who are not clean, you are absolutely wrong. By no means are we dirty and this happended to us. I think that the company should explain this problem when they are sellling the bed. Oh, this would cause their sells to slump, wouldn't it?
Randolph of Bellevue NE (03/22/08)
My experience with the Select Comfort has been mixed. Both Great, and bad... My wife purchased our queen size select comfort while I was in Iraq in 2004/2005. Our previous Sealy top model mattress had lasted us only 6 years before it became so uncomfortable that after a few hours we had to get up due to the extreme discomfort. And the manufacturer would not cover their warranty.
So my wife decided to try the Select Comfort instead. Originally she had set it up with both the supplied plastic base and also our original box spring. She liked the bed to be higher.
In this configuration, the bed was extremely comfortable. Once I returned from Iraq though I decided to remove the box spring and just raise the frame of the bed. After about 2-3 months we too noticed that we started to fall towards the middle of the bed. I tried different foams in the center, different settings, etc... with no success.
It wasn't until I looked under the bed one day that I noticed that all the plastic crossmember supports had bowed at the center of the bed.
I decided to re-engineer the frame so that it had both head to foot and side to side support bars made of heavy bed frame angle steel bars.
It took about a week before the bed would set evenly on this frame without rocking side-to-side.
After that, we've had NO issues with the falling to the center problems.
I would suggest that if anyone doesn't want to go the route I did with their bed frames, that they consider a simple GOOD box spring support instead of the cheap plastic one that is supplied.
Or, if you still want to purchase this type of bed, my recommendation would be to use your original box spring if it's in good shape.
As I said, I love our select comfort bed, but only after I fixed the center sag problems... best of luck with your next purchase...
Cynthia of Wilmington NC (03/17/08)
This bed is the awful! I have never been so unsatisfied with a product. Everything from lack of comfort, lack of air, and lousy customer service. Select Comfort has marketed a disaster of a product.
I developed lower back pain and have had physical therapy for it since owning a sleep number bed.
Halina of San Carlos CA (03/15/08)
Every morning we wake up soaking wet in our $2000 bed. We have been told It is normal for the mattress to be moist inside because of the temperature difference between the air in the mattress and your body by the customer service department. Every week we have to take the bed completely apart, scrub the stains off the air chamber, and let the foam and padding dry, which takes about six hours.
We were given a replacement mattress with a different kind of zipper, and after two months the zipper has broken. We still have all of the same problems with the replacement. The bed adjusts itself- the sleep number does not remain at what we set it at. I was told by customer service that bed has sensors inside that adjust to your body's pressure. This is not true. The bed is also extremely uncomfortable due to the two inch foam strip that separates the two chambers. It has a hammock effect that causes us constant back pain and horrible sleep. The bed is nothing more that a camping type air mattress. about four inches thick, topped with egg crate foam and a padded cover. We are out $2000 (that we had to take a loan out from the company for) and the worst bed ever. I even wrote a letter to the CEO with no response. We have received nothing but excuses and down right lies from the company's customer service department.
Scott of Montrose MN (03/12/08)
We purchased a model 5000 bed about 5 years ago and paid about $2000 for it. This was our first new bed purchase and we spent over two hours at the store asking questions and listening to the sales agent. During this we asked how the foam would hold up considering we are larger people and we were assured it was very durable and could stand up for years, no problem.
We loved the bed for the first few weeks but then the mattress started to creep down off the frame every night and we would have to slide it back up. Minor issue for a comfortable sleep so we just got used to it. Then after about 2 years we noticed the sides starting to mushroom out and the pillowtop all but collapsed. Now after 5 years the one side air chamber will not stay up and this is the final straw.
We had contacted the store about the sliding and they said to put drawer liners underneath the mattress, we did this and ended up with them rolled up and useless. We contacted the store about the mushroomed sides and they told us to put better fitting sheets like the ones they sell. Well this final time I called the customer service line cause it is more than a visual or minor inconvenience. This was a total failure of the product and has rendered it useless. My wife made the initial call and was informed that we are out of our two year 100 percent warranty and in our pro rated period and that the part needed will cost $60.00 plus freight.
During the sales pitch we were told items such as the pillowtop and mattress cover were only covered for 2 years but the structural foam and air chambers were covered for the full period and if they ever failed they were covered. That is what eased our minds in the purchase was the fact that at least if the foam fell apart or the air chamber leaked it was covered. Now I feel like I fell for a Nigerian check scam cause I paid $2000 for an air mattress I could have bought at walmart for $20. Now, after the whole process, I have to give the company more money to make their inferior product useful again or go back into debt and buy a real mattress from a company that uses big boy materials instead of children's toy materials that can't even hold up for half of the claimed lifespan of the product. I have bought used matresses from hotel supply companies and gotten more use out of them than this. I am very dissapointed because I could have bought a new cheap matress from a store every year and it still would have been cheaper than this gimmick of a product that the company sells just to sell parts for the thing later to the poor saps like me that get suckered into buying it.
I will either have to spend over 100 dollars to fix their product and continue using the marginal product with the flaws that were mentioned knowing that it may fail again or bite the bullet and spend more money I don't have to buy a new bed. Meanwhile I am stuck sleeping on the couch. It seems every product these days come with all kinds of guarantees and warranties but very few actually stand behind their products when they fail. Select Comfort is NOT one of the companies that does.
G. of Bristol CT (03/11/08)
We purchased a Queen size select comfort bed. It was set up and almost immediately started losing air. When we complained, we were told we must purchase an additional support system. We chose to return the bed as defective. We thought this was the end of this bad experience.
Now a year and a half later, we have received a call from their credit company stating that we owe them money. We have never received any statements regarding any balance. We also did not authorized any additional charges. To our knowledge the bed was returned as defective and all delivery and pick up charges waived. Now Select Comfort is stating that invoice were sent to wrong address-seems they knew where to deliver and pick up mattress but not where to send invoices. We are now being charged late fees and interest on something we don't owe.
Connie of Oshkosh WI (03/11/08)
We purchased this bed Jan. 2004. At first we thought it was the best bed ever, but after sleeping on it for awhile we noticed that the air kept seeping out. They did send us a new pump (then accused us of not sending back the bad one). That seemed to help. We then noticed that the bed sagged in the middle, making it very uncomfortable to sleep on. They then send us a few pieces of foam to insert in the mattress area. It never really did anything. We just kind of figured this is what you had to put up with. I would have to sleep on the very edge of the bed in order to be able to sleep somewhat comfortable. The whole in the middle was awful.
Well, we did not use it for about 2 years, but recently thought we would try it out again. We noticed that the mattress pad's zipper is broken and they want $234.00 to replace it on a bed that is only 4 years old. I have been corresponding with them, asking if I did purchase this mattress pad, would it help with the sagging to which they won't answer that question. I was told it was a man-made product and that unfortunately sometimes there are problems with man-made products. After so many sleepless nights, sore back, shoulder and neck aches, I decided to look online and see if anyone else had this problem. Looks like they do! Now I am concerned about MOLD - I will be checking for that, which is another whole issue. We have not been feeling good since we started to sleep on this bed the beginning of this year.
These beds are not cheap, ours cost $1668.45. Well, I feel better knowing that we are not crazy and not LOVING our sleep number bed as Lindsay Wagner would say on her endorsement for this bed. I wonder if she has ever slept on one for any length of time. We are the ones pictured rolling around on the inner spring mattress, but only we are on our sleep number bed! I don't know if this makes any sense to you, I am tired, sore and angry right now and wanted to voice my feelings about this bed.
Sherry of Union Grove WI (03/10/08)
We have three Select Comfort air beds. We recently discovered mold in one of them. After contacting Customer Service, they are sending us out new replacement parts at no charge to us. One of our other Select Comfort beds has the sagging effect in the middle of the bed. We have contacted Customer Service, and both things they have told us to do to remedy the problem have not worked, including purchasing new foam inserts. We didn't know other people were also having these problems until we Googled Select Comfort mold and found the Consumer Affairs complaints on Select Comfort air beds. Our third bed so far is doing well.
I had been having allergy symptoms for the last year or so and thought it was something at work, then saw on our Fox 6 News a story about mold in these air beds, so I'm hoping these allergy symptoms are from that and eventually go away.
Kristin of Fridley MN (03/06/08)
First I have to say I am an employee at Select Comfort, and I am also a bed owner. I LOVE my bed, I chose to purchase it after I became an employee. Yes, even after the mold scare and knowing that things can leak. I bought it because I believe in our product. I actually work in the customer service call center and take all these calls everyday. Truth be told, yes, they can get mold, but honestly it is RARE and we replace anything affected no questions asked. We have a warranty for a reason, this is electronics we are dealing with so yes, things can happen, but we also are here to help with problems. If you are waking up in a hammock in the morning, call us. It can be fixed easily. If you are rolling to the middle, call us, we have a fix for that too. I, as a bed owner, am very happy. And as an employee with Select Comfort, I am here to help you love your bed too! I promise it can be done, call us and you will be able to see how helpful we are. And PS as for referral money for doctors, it's a NO, they receive discounts, so in all honesty the own our beds too .
Al of Minneapolis MN (03/06/08)
We have had our Select Comfort beds for over 10 years. We have had our share of problems, such as the hammock effect, and the bed losing air overnight. And most recently, mold. Well, everything that I'd read online about Select Comfort's customer service, was negative. So I dreaded making the call. But when I did get a hold of someone, she was extremely pleasant, and told me that even though I have a prorated warranty, they will send me the parts I needed for free. (I needed new air chambers, foam divider, and foam topper.) I was pleasantly surprised! I explained that we also had the problem of the hammock effect, and she replied that we could have called as soon as it started and they would have sent a new divider. They are made of foam, so they do break down.
Anyhow, I got my first package, containing the chambers, and the divider only 3 business days after calling customer service. I was concerned that I hadn't received the foam topper yet, and had planned to call back the next day, but by the time I got around to the point I was going to call, the foam topper showed up at my doorstep. My guess is that they came from separate locations. I put my bed together with the new parts, and I have to say that all the problems were solved. No more ending up on the box spring in the morning because all the air leaked out, no more hammock, and no more mold. And the new foam topper is even more comfortable than the other one. These air chambers have been pre-treated to hinder mold growth. The mold was a known problem, and I worried they were going to charge me for the replacement parts, but I worried for nothing. I had no problems getting the new parts and getting them free of charge. I slept better last night than I have in years. All because my bed is pretty much like new in condition. Had I known that I could have gotten a new divider and that getting new chambers would solve all of the problems, I would have done so a long time ago! Please call customer care if you are having these problems, they are much more pleasant than they are reported to be!
Scott of Grand Jct CO (02/21/08)
My wife and I inherited a model 4000 bed about 2 1/2 years ago. We are both somewhat overweight and prior to the sleep number bed, we both experienced moderate to severe back and hip pain every morning. From DAY 1 with the sleep number bed our pain went away. Our bed has never leaked air, we never end up rolling to the middle and (yes, I checked) we don't have any mold. I'm not sure what's going on with the rest of you, but as for me and my wife, we LOVE our Sleep Number! I wish we would have spent the money and gotten one years ago.
P
Christinalp of Flint MI (02/21/08)
I purchased a dual chamber queen size 5000 bed 4 months ago. I hate it. I wake up with neck and shoulder pain everyday. It has not mattered how much I adjust the air chambers. I set mine on 45 due to a lower lumbar condition. I wake up in a hammock effect, and the 45 setting is now at 15. It is cold to sleep on, so I had to purchased a heated mattress pad to combat it. I was told that the air density is the reason for the air not being 45 in the morning. The air coolness or warmness affects it over night as well-air density. The automatic air pump is only automatic by me keeping it set. I will say that if you enjoy constantly keeping the air density at a selected firmness or softness than you might be fine with this bed. For me, it is a hassle, I don't want to keep adjusting it, and I hate the hammock effect in the mornings.
Need to sell it as non refundable.
Deborah of Mount Laurel NJ (02/18/08)
I have a hard time understanding the complaints with this bed. I bought my bed over 13 years ago. I was have never had one problem with the bed. We recently were given a king sized bed as agift with a regular mattress which my husband and I hate. Our select comfort is in the guest room and everyone who uses it loves it. I spent last week sleeping on the select comfort since my husband was sick with the flu. I slept better then I had in moonths, no back pain, no neck pain. When I went back to the regular mattress I woke up every morning with back and neck pain. My husband and I finally decided we needed to replace the king sized mattress with a new select comfort. I would recommed this bed to anyone wholeheartedly!!
Lizet of Miami Lakes FL (02/17/08)
I purchased a select comfort bed. On the first night we noticed a foul smell coming from the bed.Is it Mold? A very serious problem. Poor customer service. We are very concerned for our health.
Mary of Des Moines IA (02/17/08)
I bought a Select Comfort 7000 about 7 yrs ago. I love it. The only problem I had was that with two air chambers, I would roll toward the middle. I called Select Comfort and they promptly replaced them with a single air chamber and it works great! I would definitely buy this bed again.
Patrick of Laveen AZ (02/15/08)
On May 7, 2004, I purchased a 7000 Queen Mattress from Select Comfort. Two years later the air pump (mattress inflator) failed. The results were that the mattress would deflate every few hours. They replaced the air pump at no cost to me. In November of 2007, the air pump failed again. Select Comfort would not back their product, therefore I was required to purchase a new pump for $204.04. Their position was that the warranty on the bed had expired. The warranty on the bed should not effect the air pump which was replaced less than two years prior. Since the pump is only used to change the air pressure in the mattress, over a two year period the pump was used approximately 20 minutes. In my opinion, Select Comfort should replace the pump at no cost to me. Their air pump should last more than 20 minutes. The second issue with the new air pump is not new. On the air pump it indicates it is rebuild. Thank you.
Wade of Sioux Falls SD (02/15/08)
I love these beds. Don't like mold in your mattress? With a bed from SC you can at least see it and remedy it. With other mattresses the mold is on the inside and you'll never see it. Great sleep. We love all three of ours.
Jackie of Douglassville PA (02/03/08)
We purchased a Select Comfort 5000 Model bed back in Jan. 2007. We had it delivered in Feb. 07, when we moved in our new house. We had nothing but problems with it from right after the 30 days was up. From problems with the pump not working properly to them replacing the foam inside the bed, then the air chambers, then the outer covering because it was sagging, and lastly the pillow top cover. IT WAS HORRIBLE. We finally gave up on it after over a year of chiropractic visits due to severe hip and neck pain. With this model you get separate chambers. I was always on a slant. I switched sides with my husband and shortly after that even on the other side I found myself on a slant. It seemed like his weight was affecting my side of the bed. This went on for 6-8 months and I asked for a refund, after all they represent the bed as having a 20 year warranty. They said it was too late. I had been calling them since the day it was delivered with problems. I think that someone needs to take action and file a class action lawsuit against this company. They have completely mis-represented their product. It is junk. I really could not afford to buy another bed (after all I had already paid over $1600 for this one) but I had no choice. I could not afford to live in pain anymore. I have bought beds from other companies and if they have a 20 year warranty, and they replace it, and it doesn't work you get your $ back. They should be held accountable for not holding up to their guarantee. I have written to the Federal Trade Commission.
Kim of Ansonia CT (02/03/08)
I don't understand all these complaints. I have been sleeping on a Select Comfort for 12 years and have had no problems and actually will never buy another regular mattress again. I got more then I hoped for with my Select Comfort. I am actually considering buying a new one for myself and another for my daughter. I find these mattresses to be fairly priced and worth the money. When I bought my Select Comfort the company was in its infancy and the price was comparable to decent regular mattresses, I spent $1500 and doubt if I had bought the other mattress I was looking at for $2000 I would still be sleeping on it, definitely not. So, for my money, Select Comfort is the better choice.
Thumper of Tinton Falls NJ (02/03/08)
I have owned a king sized Select Comfort pillow top (model 3000) bed since 2000. I have had zero problems with it. No mold, the middle divider compaction has not happened, nothing. From what most of you have written, it seems the firm is doing whatever they can to rectify these problems to your satisfaction even though your beds are no longer under warranty. So you know, I don't work for this firm or own any stock or anything else of the kind.
I consider this bed one of our better purchases. In fact I have had several back surgeries and the bed has been great because I adjust my side of the bed to the firmness I need without effecting my wife's side at all.
Contessa of Oakland CA (01/28/08)
I bought my bed (top of the line 9000, Queen, dual chambers) a little over 2 months ago, and it's been a nightmare from the very beginning. First, I had problems with the installation - the first mattress pad was stained and the foundation cover was ripped. Two weeks later, they sent someone to replace the mattress pad but that person was not authorized to do the foundation. So, another two weeks later, someone comes and puts on the new foundation cover--of course, my having to take the entire bed apart and put it back together each time. This is an all day task that I had to endure 3 times within the 30 day trial. Then, after 32 days, I notice that the bed sags in the middle, and that the mattress poofs away from the bed just at the place where the foundation folds. With further investigation, I find that the gray interfacing on the mattress pad cover is ripped where the bed folds - probably got ripped by so many installation attempts.
So I complain. They tell me to vacuum the cover (as mentioned by others) and flip the pads. Well, when I look at the pads, they have already started to RIP right at the spot where the bed folds. They send me a new mattress cover, but the zipper for the new cover and the old mattress do not line up, which means that I have to take the bed completely apart, remove the air chambers, take out the bolts to the foundation, install the mattress, re-bolt it to the foundation and put it all together again. If I had wanted to do all of this, or been able to do it, I would have done it in the beginning. Of course, they don't tell you all of that when so-called customer service offers to send you out a new pad. So, I have to put the old, raggedy pad back on and send the new one back because I have absolutely no idea how to assemble the bed, nor do I have the means to do it. And what's even better, the box they sent is so huge that I have to call UPS to come and pick it up from my home - and get this - I have to pay for it!
So, $5000 later, I'm stuck with a raggedy bed I haven't even begun to pay for. I had my old box spring mattress for over 10 years (I know - way too long) and covered it with an imitation temperpedic mattress cover purchased from Costco that made it oh-so-comfy. The only reason why I got rid of my old bed was because, well, it was old. Too old. But, it never did me wrong like this new-fangled, expensive, money pit. And, I have the same problems as everyone else: I sleep on the side but I'm drawn to the middle. If I put both sides at the same number, I still feel drawn to the middle. When I level the bed out, it sags in the middle. One side loses pressure religiously. I'm not looking forward to mold and moisture problems that others have related. To say that I am very disappointed is an understatement. I only hope to have finished paying off the bed before I have to buy a new one. I'll definitely check out consumer affairs before I make another purchase!
Susan of Rocky Hill CT (01/13/08)
I purchased a Select mattress 4 years ago, and I love the comfort of it; however I end up in the middle, and as I roll to either side feel like I am going up hill. Also I've had chambers and foam replaced, but every morning I have to unzip and hold a hair dryer to it as the chambers are all wet in the middle. I have to take a vacuum cleaner to puff up the pillow top in the middle. This was at their suggestion when I complained about slump in the middle.
Also I was told that the condensation on the chambers was normal and all mattresses do that, but you cannot get inside regular mattresses. I do feel that they are way overpriced and also take a lot of care to keep them comfortable. I have asthma and have not blamed it on the bed, but now I am beginning to wonder.
Paul of Las Vegas NV (01/04/08)
I think it should be known that most of the issues that I have read here seem totally biased. I bought my Sleep Number bed 7 years ago and it has been heaven. How could you have issues with a bed you can adjust? Reading some of the emails has made me realize that most of these complaints are from people who have issues and don't know how to remedy them. People actually complain that the can't sleep in the middle of the bed. Well, it is not designed for that. That is why these people probably have sleep and back issue to begin with. You can have the best hammer made but it doesn't mean you can build a house.
I have never had a problem with my bed, but if I did, at least I could replace a single part to fix it. What bed can you do that with? And what really gets me is the people who wrote about the shipping cost for returning the bed. They let you try the bed out for 30 days and you think they should waive the charges? And for those people who have mold in their bed, use a mattress protector and lose weight. Imagine the difference it would make. There is no mattress out there you wouldn't get mold in. Mold is formed from moisture, your moisture....look it up!
Michael of Dallas TX (01/04/08)
We purchased a King size Select Comfort three years ago. From the beginning one side seemed to always lose air. As time progressed the problem became worse. The company had me perform multiple tests to no solution. About 16 months in to ownership they had to replace the pump assembly. Now another 16 months later we need a new pump assembly. Additionally, we now have mold/mildew on the air mattresses. When you try to contact their executives it is impossible. Their product is faulty and they do not stand behind it. My only solution is to dispose of a $3000.00 bed after three years.
Lack of sleep. Cost $3000.00 or $1000.00 per year to have many bad nights of sleep. I often have to sleep on the sofa. I have daily muscle and back pain from poor sleep. I must purchase new mattress and spend more money.
Chip of Milford DE (12/22/07)
We purchased a queen sleep number, Select Comfort bed (model 5000) around Thanksgiving. From the start, we noticed a very strong chemical/musty odor. The store associate told us to put fabric softener sheets inside the foam lining and the odor would quickly fade. Two weeks later the odor was still so noticeable that our friends noticed the odor emanating from our bedroom! We also notice that the mattress seems to constantly lose air pressure. I Googled Sleep Number bed problems this morning and logged on to ConsumerAffairs.com. Talk about buyer beware! Thank goodness we were within the 30 day return window! Returns wanted us to ship the mattress back not offering to even pay for the shipping! I explained that the delivery crew had removed and disposed of the packaging. Returns then suggested we buy some boxes at WalMart. Keeping my rising temper in check, I advised Returns that they delivered it and should come get it. I was given a return authorization # and advised we would be contacted in 1 - 3 days. Thank you Consumer Affairs!
We're out $1900 for the non-refundable adjustable foundation but hope it will work with another mattress. No physical damage but we're hoping our friends may start visiting again!
Rob of Tallahassee FL (12/03/07)
My wife and I bought a Select Comfort 5000, Queen Size Bed in February 2005. The bed has been a disaster ever since and we paid about $2,000. We have always been uncomfortable and are experiencing back pain. We sink to the center of the bed when sleeping together. We wanted to replace our mattress cover and Select Comfort wants to charge $400.00 for a replacement cover. Our air pump recently went out and does not work. Select Comfort sold us faulty merchandise. We ordered a new replacement air pump that was covered under warranty and still had to pay $150.00 which they said would have been $600.00 without the warranty. The replacement parts are a total rip-off! The air pump should be replaced for free for their mechanical failure. Also, my credit card was charged and still no air pump. We continue to suffer back pain from the lack of service of slow delivery of the faulty part from customer service.
It gets worse because the bed is filled with mold. We checked the air chambers upon the pump failure and discovered mold on the foam padding and air mattresses on the inside of the bed. The inside of our mattress cover smells from the mold growth. I feel that Select Comfort should give us a refund or replace the bed entirely. The mattress is beyond repair due to the mold.
My wife and I are suffering major discomfort and back pain from sinking in the middle of the bed together. The air pump doesn't work properly and the bed loses air so we cannot adjust the bed properly during her pregnancy. We also feel that the mold inside the bed is detrimental to our personal health and making us both sick.
Sandra of Hollywood FL (12/02/07)
I purchased a bed 2 years ago and paid $3000 for it. The warranty was for 2 years. I was one month overdue and last night my bed was flat as a pancake at 2:00 am. When I called their so called customer service, they said they would charge me several hundred dollars for new parts plus $150 installation fee. Their alternative was that I could install the new parts myself. I am a senior citizen, and I am physically unable to lift a mattress. I don't appreciate their lack of help. Sleep Comfort does not make a quality product, and they don't give any help.
Jon of Columbia MD (12/02/07)
We've had this bed for 13 years now and it's one of the best purchases we've ever made. This product made the difference between waking up in pain and not. I felt a positive comment was necessary in light of all the negative here. It's a good product.
Martha of Wasilla AK (11/28/07)
This bed is terrible!! Totally uncomfortable and the valley in the middle causes my husband and myself to roll together toward each other. The lump running down the center is impossible to lay on or get over if we want to lay close to each other. The sides need air adjustments depending on if one or both of us are in the bed at the time. The air does not seem to stay in the chambers as we set it and constantly need to add air but not in any regular amount. We only contacted the company once and were told that because we bought a refurbished bed they could not help us with anything--we were totally on our own about our complaints.
My husband had back surgery in 1994 and was fine until about 8 months after sleeping on this bed and complaining constantly. We kept trying to make it work believing it was our fault it was uncomfortable, even buying extra padding as recommended. He ended up having to have his back operated on again and to this day believes the bed caused a re-injury. I have serious back problems that I deal with daily and have been uncomfortable sleeping on this bed and two others over the past 5 years--it did not take care of anything for me and I cannot say if it made it worse, but I cannot sleep on it any longer.
Patricia of Hastings MI (11/11/07)
We bought a $3200 Select comfort air bed, #5000. About 6 months into owning it, it dropped to the floor. They have sent us new parts with giving us instructions on fixing it. This didn't work at all. So we called back, they said did you sit on the bottom of the bed as if this were a crime. This happened several times. We just kept putting props under the bed to keep it up. This kept falling down and we would feel like we are sleeping on a hill falling off. I would lose circulation in my feet because they were hanging in the air because the bed would drop right to the floor on the bottom of the bed.
Vivian of Denver CO (11/05/07)
This bed is terrible. I have had it less than 2 years and it has been sunken in the middle almost the entire time. Customer service sent me a foam insert for both sides but it is still be visibly uneven -- the trench effect. We're not old and we're physically fit and yet this bed makes us feel like it every morning.
Carol of Saint Louis MO (10/23/07)
I bought 2nd best king size Select Comfort bed but after a 1 3/4 years one side started losing air. Called customer support and they said switch hoses. Then the other side would lose air. Called Customer support again and they had me cap the hose. Called customer support again and was told I needed another air pump. By this time my warranty was up. I had to pay a prorated amount for refurbished pump, and then after I received it had to pay to ship them the original pump. I called and asked why send the original back when I'd paid for both pumps? Was told if I did not send the original back they would charge me approximately $450.
After much back and forth, and no offer to have them pay for shipping, I have no choice but to pay shipping to return the original pump, and assume that my original pump will not end up in someone else's bedroom as refurbished, or some parts from the original pump--and that Select Comfort will have sold the pump, or parts of it, twice. Even if they find the original defective, I will not receive any credit/reimbursement for the refurbished pump they sold me.
Aime of Hattiesburg MS (09/25/07)
We bought a Select Comfort Mattress several years ago and recently opened the bed to check for wear and it is full of mold. They don't make our model and we are having a time getting help from the company. We are going to have to get a whole new bed
Heather of Redmond WA (09/25/07)
This was a $7000+ bed for us. From the start, it was not a success. My husband discovered he was hotter and more uncomfortable on the Sleep Number bed than even on a normal mattress. Meanwhile, my side seemed to be consistently losing air. I phoned their customer support and was informed that I must just not be lying on the bed when checking the pressure. Ok, fine... I lay on the bed, and guess what, I had set it at 55 the night before, and now it was at 15.
The next night, I set it to 55, and in the morning it was down to 35. I called customer service again and this time I was told that if it was leaking, the drop would always be the same amount. The fact it was something different each morning proved that it wasn't leaking, but rather that I was somehow using it wrong. See... here's the problem I have with that: how exactly does one use a bed incorrectly? I called Customer service back yet again, and this time I was told I needed to test it by removing the air hoses and capping the holes in the mattress with these two little white plastic caps from our kit. I had all the installers had left behind in a box, and there were no, repeat, no little white caps.
The customer service woman insisted they must be there or I had lost them. Then she told me I would have to go down to a local store and pick up a set to run this test for them before they would come out and check out why my side of the bed is losing 20-40 points of air per night. Some nights I wouldn't even sleep on the bed, and it would still lose pressure. As of now, 3 months after we bought the bed, we still haven't had any resolution of the problem of my side losing air, nor of my husband's side having miserable hot spots. The closest we've come to solving the latter is, Select Comfort has come out with a new mattress pad they will happily sell us that will prevent hot spots from developing. As if.
Mitch of S. Amboy NJ (09/22/07)
These people who are complaining are shills for the innerspring industry. i have the bed for 10 years and have had NO problems with the bed. The people need to read their receipt before they `leave because it says there is return shipping and i got a folder with the purchase explaing everything about the bed. i knew what to expect. The issue with mold ius because the people are noit clean, you can open up the bed and clean it if necessary something a person like me with allergies likes, also something you cant do with a regular bed. these people use to get a life and stop blaming select comfort for their disgusting sleep habits. i recommend this bed for everyone in my family.
Richard of Portland OR (05/29/07)
Mold developed in Select Comfort bed components.
and wife developed asthma (on inhalers starting this year) and I too have breathing difficulties.
Mike of Chantilly VA (05/12/07)
I purchased a select comfort sleep number bed approximately one year ago. After spending over $3,000 I got used to the bed. Initially, it felt like sleeping on an adjustable air mattress, but once I found my sleep number, it felt just okay. However, recently I woke up in the middle of the night lying on the bottom of the bed; the mattress had deflated in the middle of the night. After some trouble shooting, I found that the small plastic piece within one of the hoses had cracked and was leaking air.
I called Select Comforts customer service line only to discover they only work during select business hours, finally when I reached the customer service rep on the next business day, they informed me that the part was no longer readily available and they had to contact their warehouse who would then send out the part normal US mail (7-10 business day delivery.) Now 21 days later and several phone calls, still no part.
Elizabeth of New York, NY (05/05/07)
I purchased this supposedly superior bed that alleviated back pain (Select Comfort cited research). I have back pain so I figured it might help. Not only did my back pain get worse, within 1 year the remotes were no longer functional and one of the air chambers leaks so that I'm rolling down into the pit by the morning.
It's becoming more difficult each day to actually get up in the morning. I have terrible sleep and my back hurts in places it never did.
Terry of New Lenox IL (05/04/07)
After less than 3 years of sleeping on our select comfort bed, we noticed a very bad odor coming from it. We proceeded to take it apart, piece by piece. The sheets were fine, the mattress pad was fine. But when we got down to the zippered comforter, it smelled terrible. Under the comforter, there is a foam pad, which was full of mold and bacteria. It smelled horrible. We are now sleeping on the floor, because we had to discard most of the bed. Mold and bacteria cannot be removed from the foam pad, and the zippered comforter would fall apart if it was washed. We got burned badly on this one!
Ray of Highlands Ranch CO (04/28/07)
I ordered (2) of their beds, one queen and one king. Both have had bad pumps where one works sometimes and one is completely dead after only 2 years and 4 months. They told me you receive a 20 year warranty but it is pro rated after the first two years and aside the fact that the air pumps go bad, you pay 25% of the cost of these pumps even though only 10% of the warranty has gone by!
Linda of Chelsea MA (04/25/07)
I purchased a bed from Select Comfort - the 7,000 model. When I purchased the bed, I was told that I had a 30-day trial. They did not tell me that it would cost me $399 to try the bed - That is what they charged me for shipping and setup.
Wendy of Sturgeon Bay WI (04/24/07)
I purchased a Sleep Number Bed hoping it would reduce my back pain; howver, I never received the bed. Customer Service at Select Comfort was so bad that I cancelled my entire order. I was promised a shipping day of Friday when I purchased it, but Select Comfort stated afterwards that they don't deliver to my area on Fridays. I live alone, work Monday-Thursday, and don't have any friends nearby to wait 4 hours for my bed to arrive. The lady at Select Comfort told me to Make a Tuesday Work. After paying $3000 for a bed, they didn't have the decency to deliver my bed when it was promised. When I told them not to schedule me unless its a Friday, the salesman went behind my back to schedule me on a Thursday without my knowledge. They called me confirming it one day prior. I asked what they would have done if I weren't home, she said she would leave it on my doorstep for me to put together myself.
Reddy of Raleigh NC (04/01/07)
I bought a sleep number bed in summer of 2003 and it is one of the worst investments I have ever made. I had lower back issues and I spent close to $3000 for the top of the line. The pump doesn't work, the remote is faulty, air is constantly leaking and I am having severe back pain. My husband who has never had back pain is now complaining. Customer service really doesn't care and only way to rectify the issue is to buy new parts.
Since there are multiple issues, they can't necessarily pin point how the air is leaking. To send out a technician is another $150. They wanted me to start out with a new air pump and if that doesn't work then they will trouble shoot again. Mind you, I don't get a refund for the replacement air pump if that is not the issue. My solution is to ditch this bed and buy a regular mattress for 1/4 of the cost with no parts that can be replaced. I really hope the authorities will take notice of this sham of a company!
Severe back pain and now I will buy a new mattress. My $3,000 in the drain!
Natalie of Bel Air MD (03/19/07)
They are the most uncomfortable beds ever created. The floor is more comfortable than a sleep number bed. Buying the sleep number bed was the worst investment I have ever made.
Sleeping on this bed has created more back problems then I already had. It has also given me headaches as well as neck tension.
Conrad of Leesville LA (03/14/07)
It is a terrible bed. Not comfortable at all. It has a dip in the middle and my husband and I roll toward it. I paid $1,700.00 for this bed and have never been so disappointed.
Cindy of North Platte, NE (03/13/07)
A battery prong on our remote control broke right around the two year point, when the 100% warranty was no longer in effect. It seems like a cheap little item, but the replacement cost was surprising under the graduated warranty.
Ask yourself this before purchasing a Select Comfort bed . . . do you want a bed with parts that are going to break down? The longer you own the bed, the more expensive the parts become.
Seems like we've just complicated our lives by purchasing a bed with parts, not unlike our CARS! The next bed we buy will not have moveable, breakeable parts!
Jerry of Pillager MN (03/06/07)
I purchase a Sleep Number bed about 1 ½ years ago , And have lost of trouble with it. The matters separate in the middle of the bed . The matters pressure increase all by itself . The foundation is warped so that you roll to the center of the bed all the time They sent out a new foundation and you can’t get the part together . They sent out more foam but that did not help ether
I spent $1,421.74 on the so called bed ,And I will return it to them as soon as I can get it in my truck.
Gloria of Lathrop, MO (03/04/07)
Ten years ago we purchaseda king size Select Comfort bed. It has lost air from Day One. The company was very nice and sent replacement parts. I kept thinking I was doing something wrong.
When we bought a second home we again bought the next-to-the-top Select Comfort bed with duel controls and the extra padded top. My back has been killing me for so long I don't even remember when it started. Just recently I began to consider it was the bed. Today we took the bed apart to see why it was losing air and felt like a ridge was down the middle and guess what we found! Mold!!
Oh, the first bed we got is now flatter than a pancake and has to be filled many times during the night.
Gloria of Lathrop MO (03/04/07)
Ten years ago we purchased the Select Comfort bed. It was a king. It has lost air from day one. I must say the company was very nice and sent replacement parts for us to use. I kept thinking I was doing something wrong. When we bought a second home we again bought the next to the top Select Comfort bed with duel controls and the extra padded top. And guess what we found! Mold!! The air chamber that had the egg crate on top of it also had mold on it. Not good!
Alan of Covington WA (02/21/07)
MY BRAND NEW SLEEP NUMBER BED POPPED! The very first time my wife lay down on this new 7000 series bed, she pivoted and sat up; it then popped like a balloon, depositing her roughly on the base. The top air chamber seam had split about ten inches, near the fill tubes. It sounded like a large balloon popping. Once I helped get her up out of the mattress and found she was unharmed the fun really began.
I called the retail store and all they could provide was a queen size replacement, some 5 inches narrower than the damaged king size air bag and a promise of a replacement bag overnight shipped from the factory. It did not come. Nor did it come the next day. A call to customer service reveled that was because it has not been shipped, due to the fact they don't have any. The customer service may as well not exist at all.
Toni of Redding CA (02/14/07)
When we first bought the bed it seemed to work okay. My husband and I have bad backs and we're in our late 50's. After a month or so, my back started hurting to the point that it woke me during the night. My husband had the same experience and no matter how we adjusted our different sides of the bed, it didn't help. If you inflated enought to support your back, it hurt your shoulders if you laid on your side and vice versa.
If I had it to do over, I wouldn't! Both my husband and I wake up at around 2 to 3 a.m. and have to go sleep on our sofas for back relief.
Laurie of Rothbury, MI (01/13/07)
Like so many other couples, we do not sleep well due to the trench in the middle of our bed. We have had problems almost from the beginning.
What a lot of money for such a poor product! And by the sounds of other's experiences, no hope of a refund.
Kelly of Washington, DC (01/05/07)
Problems began 2 months ago when the bed inflated at 1:15 a.m. It continued to inflate, on its own, for 1.5 months!
I called customer service. They told me that maybe my neighbor had a wireless remote control - they act on the same frequency. After the 3rd call they asked if I wanted to go with a corded control, but they wanted me to pay for it! I paid $3000 for the bed, HELLO.
Select Comfort was aware of this issue before and should therefore do a mailing making buyers aware of the issue and make an offer to replace at NO COST to the buyer.
Bob of Bel Air MD (12/23/06)
Before you buy a select comfort bed make sure your neighbors dont have one ! the remote control operates on the same frequency as all the others and will also control your neighbors.
Suzanne of Roland, AR (12/16/06)
I bought a Sleep Number bed 2 years ago. It was a queen size 7000 bed--next most expensive.
The bed is leaking on one side and must be reinflated several times during the night. I've tried to log in to my account on the website to no avail!
Supposedly, they are trying to send me a part that might fix the problem but I have not had a service technician come out and fix the problem.
Laurie of Mesa, AZ (12/09/06)
Like many of the prople reporting problems with Select Comfort we paid a huge price for a mattress making great claims that turned out to be false. We had actually slept on an inexpensive but thick camping air mattress for $40 that worked much better than the Select Comfort.
We had to replace one leaky chamber of the Select Comfort and found the air pump very noisy, but the major problem is that no matter how you try to adjust the bed, you feel like you're sleeping on hilly mountain terrain and awake with a sore back, hips, etc.
George of Billings MT (12/03/06)
My parents purchased a select comfort bed. Both of my parents are in their upper 70's. After 5 days, they called the company and asked for the bed to be removed. They convinced my parents to keep using the bed, to see if the opinion would change. They gave it 7 more days and called again, this time they sent some one out and they went another few days, and hated it. The company refused to pick it up. They have notified the finance company for select comfort prior to the 30 day trial was up that they will not pay or maintain any fiancing. Within 14 days of putting my parents into a select comfort trial they processed the financing with no expectation of a refund.
Diane of Covington, KY (11/29/06)
I bought an Expanded Queen Sleep Number 9000 bed this year. My husband and I really haven't had any bad problems with it, but it definitely is not worth the money they charged. The mattress loses air sometime during the day while we're at work, so every night we have to check it and get our sleep # back.
Also, the salesman completely lied to me about products for the new expanded queen size, telling me that JC Penney and Bed, Bath & Beyond sell bedding for this size....they do not. I do like the extra width, but it's not worth the hassle of finding quilts, etc., that fit it.
Bob of Schofield WI (11/14/06)
My wife and I have enjoyed a Select Comfort king-size bed for 12 years and it has never deflated nor do we roll to the middle. That problem ended when we got rid of the double or queen-size conventional bed. Our pump ws struck by lightning 3 years ago and customer service was very helpful. We received a new pump within days no questions asked. Prior to our purchase my wife was contemplating surgery on a bulging disk. The problem will never go away of course but she is not thinking about surgery now. I will never be without a Select Comfort bed.
Robert of Chamblee GA (11/14/06)
We got our sleep number bed a week ago...and we should have read your sites information first. After one week my back is in horrible pain and mold is already starting to collect on the air bags. What a complete waste of money and now they are tell us in so many words too bad and deal with it. What kind of company is this. May be a class action suit should be started. This is the number one bed company in the US? I believe we as Americans have been accustomed to horrible customer service and second rate products. We need to stop this right here right now.
My wife and I have back neck and back pain .... we were told to deal with it basically...that it takes some time to get use to. How can you get use to so | 
