Select Comfort Corp.

After owning this bed for less than a year it rapidly lost air on one side. After using the owner's manual and talking to a customer service rep, I did everything to troubleshoot but to no avail. I had hoped they would send a tech to rectify the matter but was told that they don't do that and expect the user to fix the problem. They can send a set-up tech for $180 plus and then they don't carry parts. They send any required parts to you and expect you to fix your own bed. Trust me, the bed isn't that great to justify this shabby customer service and lack of support. I will tell anyone who will listen: do not purchase a Sleep Number bed. It's overrated to the ninth degree!

I like a firm bed and my husband likes a soft cocoon type bed. After searching for over two years, we decided on a sleep number bed. We have owned our queen sized double chamber sleep number bed for five years. We have a small to medium sized dog, and grandchildren, who love to lay on it and watch TV. We get a lot of power surges in our neighborhood, and it is recommended that the pump be plugged into a power strip. I began to notice my side deflating a little. I went to pump it up, and my control was blank, and my husband's lit up, but would not work either. I just called customer service, and they are sending not only a new pump, but new upgraded controls and new tubing.

They charged my credit card only $117 for parts under the warranty (100% is only for 2 years, and we have had our bed for 5 years, so it is a discounted warranty of 36%), tax and shipping. The lady I dealt with was extremely helpful, and is a pleasure to talk to. She emailed me directions and a receipt. I actually had them, before I got off the phone with her. We will receive our new parts in 5 to 7 business days, and I have the UPS tracking number, so I can track it. I love it, and it is the best investment!

When we took it apart to troubleshoot we found no mold, signs of wear, or any of the other things. I have read about one here. I do, as it recommends in the owner's manual, and leave the covers back, while I shower and get ready in the mornings, before I make it up for the day. I have always done this to air out my beds, first thing in the morning. I love my bed!

My mother, Patricia **, bought the adjustable queen. She was so excited to sleep in her new bed. The technicians could not get the bed frame up the stairway. She has opted to just get the bed. Does the adjustable frame have to be completely put together? I was sad for her. Why couldn't it be partially collapsed? The techs said they run into this problem sometimes in older homes.

I hope you have a solution. I own a Sleep Number, and I love it. My mother lives with me, and she has difficulties. I want her to be as comfortable as possible. She is 87. I hope you have a solution besides ordering a dual king. Thank you for listening.

Inside of a year, the mattress cover zipper broke and the foam pad underneath became ripped. The bed worked great for the first couple of months and then went downhill. A call to the company provided no relief whatsoever. We spent almost $3,400.00 dollars and we had to use duct tape to keep the bed together as the bolsters in the bed would not support the air mattresses. We were so disappointed we purchased a new mattress and had to pay someone to come and haul away the pieces.

I recently moved in with my boyfriend whom unfortunately owns a Sleep Number bed. I am a very fit woman who sleeps great and has no aches, pains, chronic illness or injury. I have been complaining to him every night, waking all through the night with numbness from the top of scalp all the way down to my toes. I had such a massive back pain that I was practically temporarily disabled. He thinks it's me as his side does not have the problem mine does. We always cuddled so close in my bed. I woke up happy and well rested. Now, I wake up angry and riddled with pain. He can't cuddle me because I will fall into what I call the crack of hell. I smell the mold I feel sick and I feel like I have respiratory problems.

I'm a respiratory therapy student and have noticed a change in my pulmonary function since consistently sleeping in this bed. "Sleep ha, ha, what a joke!" I looked forward to he and I have a happy life together and everything is great with the exception of this bed which is enter fearing with my entire life. I feel angry, I'm in chronic pain, I get no sleep and I feel sick. All of these symptoms are upon waking and last a few hours. I'm wondering how long it will be before I end up permanently miserable. I have asked him several times to please buy a new bed however it is hard for him to believe I have all of these problems since he does not have them on his side and he swears he bought America's number one bed. I can't wait for him to read all the people who have the same complaints as me. If we could afford to, I would buy a new bed. But since I can't and he has no room for me to bring my bed, I may have to move out or sleep elsewhere a couple of nights a week just to get a good healthy night's sleep.

I hope this company gets sued and all of the people who have been affected and life interrupted by the purchase of this Demon bed are compensated. I don't believe in class action law suits or civil for that matter, but after reading so many of the dissatisfied consumers blogs. This company should pay or at least be put out of business. Someone please investigate.

I bought this bed two and a half years ago. I hate it! The bed is loosing air, and when I looked under the bed, I noticed it look like someone had wet it. Customer service was a joke. This company could really careless when it comes to your complaints. I'm so confused about the whole thing.

I bought this bed one week ago. It costs three times what comparable beds cost (see comfortaire). They say that the earliest they can deliver is 15 days from date of purchase. They have already charged my credit card and can't deliver on a weekend. I'm extremely disgusted with this company. Most likely, I will be canceling my order and demanding my money back. I can't believe that they expect to command premium pricing without delivering customer service. No, thanks.

Warning -- Stay far away from Sleep Comfort!

We were involved in the tornado in Joplin. One of our first replacement items were a select comfort bed. Started to have issues right off. Called the company and someone in the company told us that we did not purchase the bed and it was not on their records. We had to make numerous purchases with replacing our damaged items and checked with the credit card company.

The credit card company told us that Select Comfort did not bill us properly, they only billed us for the base of the bed which was about $3500.00. So I called back Select Comfort to give back the entire bed. Select comfort told me that they only wanted the mattress and let me keep the base. The base was no longer good to me, and I needed to replace the entire bed. I think it was Julie from Select Comfort who left a nasty message on my phone and Select Comfort will resolve this issue.

We have had a king size dual chamber Select Comfort bed since 2002 with no issues at all, and only wonderful things to say about comfort. In fact, many times we made comments about how it was one of the best investments we ever made for our home.We have been very happy with the bed itself. I have arthritis in my spine and hips, and it is absolutely a blessing to be able to change the firmness or softness of my side of the bed, depending on my pain levels which are also greatly affected by the weather and other circumstances. My husband prefers a firm bed on most nights.

When we purchased the bed, we did not even opt for the number control, and did not rely on any specific number. I just adjusted by how good it felt, and really have been very happy.Recently (after 10 years of use), my side started to lose air. We pulled the bed away from the wall to check for leaks in the valves, and using soapy water looking for bubbles around the hoses, we found no problems. So we unzipped the cover and opened the bed to check to see if there was any poked holes in the chamber from something we may have caused.

By the way, there was no mold or other dirt or dust in the chambers, only some light breaking down of the charcoal colored foam side wall inserts where I always sit on the edge of the bed. The zipper worked fine. No problems. While the bed was open, my husband sat down quite abruptly on one of the chambers, and the fabric actually popped and then tore. We were a bit surprised... "Oh- oh" what did we do? So he ripped a bigger hole in it and looked inside to see some places where the fabric lining outside or inside coating was thinning. We took the now-flat air chamber out, he put his full air chamber on my side of the bed, and we brought the twin sized spring mattress from our guest room on his side to use temporarily.

Again, this is after 10 years of no problems. You wouldn't expect to buy a car and have all of the parts last for 10 years. Even my dishwasher had parts that broke after 8 years. Wear and use are normal, especially for something you use 8 hours a day 365 days a year. Plus, we usually watched movies in the bedroom, played with our pets, played video games, our bedroom is more of a living room for us than our living room is. That bed gets a lot of people-time on it, plus our pets sleep on the bed also. But of course we had to call customer service and order a new chamber. After 10 years, I didn't know if we still had a warranty or not.

We were greeted on the phone with a very friendly sales rep, "Elizabeth". I was surprised to know I was still under warranty, and they still had my information, address, etc. on file. She was very helpful, applied my warranty discount to my new chamber, upgraded my shipping to two-day delivery, and then held the order until I could do a bank money exchange to pay for it. My chamber, shipping and all came to about $100.25. Excellent! I thought I would have to pay a small fortune to replace the chamber. I had no idea what they would cost when I called them, I only knew I loved the bed, and do not want to go back to a regular spring mattress.

I told Elizabeth I read these consumer complaints, and that I would come on and tell my happy story. Most people don't want to hear the happy stories, but mine is the truth, and I am very happy we have a Select Comfort bed. I have recommended them to family and friends, and quite frankly, I'm spoiled. I really miss it when we are traveling and have to sleep in a hotel bed. I think they should put them in hotel rooms everywhere, and let people try them out. They would probably double their sales. I love it.

My husband and I purchased a Sleep Number bed, 2 years ago. We notice that the mattress would sink in the middle, so we called Sleep Number, and they sent out a new air chamber. It worked for a couple of months, and the same thing started happening again. This bed does not sleep well at all. I am tossing and turning all night long. I am waking up with bad backaches. We spent a lot of money on this bed. We are very dissatisfied with our Sleep Number mattress. Help! What can we do about this?

We, too, purchased a Sleep Number bed about seven years ago. From the day we bought the bed, I knew I didn't like the bed but my husband said just give it a try. Well, long story short, I have been shelling out major cash for medical on my back. I no longer can sleep in that back breaking bed. The money that was spent to buy the Sleep Number bed is so not worth it. If there is anyone out there that has started a suit, please contact me.

I bought a California King to replace my waterbed mattress back in '95. I had some problems with the air pump in '97. The company replaced it. No major problems until recently (2012). One chamber began losing air. I contact cemented the connector nipple back into the air chamber and it was ok for a couple of months. It began losing air again and I found that "I" had cracked the hose coupler. Replaced it and no more leaking. While doing this I found I had a mold problem. I called the company and explained my problem. They took the initiative at that point and sent a replacement foam topper and both air chambers. Free of charge. On a 17-year old bed. Satisfied? You bet! Try that with your inner spring mattress company.

I have had the number bed for a while. I was pretty satisfied with it, until this past weekend when I woke up in a hole. I tried to inflate it back, but unsuccessful. I removed the covers and found mold between the air chamber and the foam. My next step is trying to contact the company to see what their response would be. I need a replacement.

I purchased the Sleep Number bed. We started having problems with it, so we called the company. They said it was a limited warranty and basically didn't cover anything. I have mold on the air mattresses, they are leaking air, and the bed is so uncomfortable that I wake up with a backache. The ads are all a bunch of lies. Don't waste your money on garbage products.

We just bought this bed on QVC about a few weeks ago and it was delivered two days ago. I set it up which took several hours. I was not impressed with any of the comfort levels. It felt like sleeping on a cheap air mattress. Now two days later, the motor that moves the bed up and down has stopped working on head side. We did the troubleshooting the manual says but no good. After reading these reviews and having the bed break after two days, forget it's going back tomorrow.

I give it one star because my husband likes his firm side. I have had it 5 years but didn't realize I hated it because I was pregnant when we bought it, so was miserable sleeping anyways. If you like and need a soft mattress, you will not get it with the sleep number. Rather, firm and saggy are your choices. My husband likes it because he likes firm. I'm sad that the bar in the middle had halted our cuddling life. You will need to sleep strictly on your own side of the bed with a sleep number. The off gassing is horrible for months and if you assemble yourself, you will be shocked at how cheap the materials are. Our old mattress is in the nursery. I love to sleep in there when I get a chance. Wish I could afford to replace ours.

I, too, have had the same experience that many have had. I, at first, loved my bed but after a year, it started losing air and now I roll into the middle of the bed. The pump doesn't always work. This is the most expensive air mattress ever.

They say warranty for 20 years but after a few years, you still have to pay. The pump and controller do not last. I would have to pay $200.00 to replace it after paying $2600.00 for their product. The pump and controls probably only cost the company $100.00 so this is just a new way to keep making profits. Beware!

Sleep Number bed is terrible. No number is a good number. The left side loses air daily while the right side stays inflated for a week, then loses air in a day. I like what another complaint said. They have to sleep with people they didn't want to sleep with. Really, there was no side support--bad back any way. It was no different from having back pains.

This is the worst bed ever. It loses air so that in the morning when I awake I am sleeping on the metal supports with almost no cushion. Even when the bed is inflated it is uncomfortable, such as, when I first inflate it. No number is comfortable anymore. The remote does not work on one side at all. I paid so much for this bed I cannot afford to replace it, yet I am miserable and suffer from sleep deprivation. I've even resorted to sleeping with people I shouldn't sleep with just to get a decent sleep. Do not buy this bed!

I actually worked for Select Comfort for 4 and a half years. I had a bed that was losing air. Read the warranty! It is an air mattress plain and simple. If you have a problem, you open the bed up and work on it yourself. Seriously, the warranty is not like a car--you fix it yourself! And the warranty only covers the bed for 2 years. Don't let them lie to you and say it is a 20-year warranty; it is 2-year warranty. On year 3, if the little pump fails you are out about $200. And they make you open the bed and cap the chambers for 2 days to make sure it is the pump. Then if it is the pump you replace it yourself.

They don't have people that can come out and look at the bed. What kind of ridiculous warranty is that? Read it before buying. And a 30-day trial is ridiculous; it takes 30 plus days to get used to a new sleep surface. This is all coming from a former Select Comfort store manager. Going over the ridiculous 30-day trial you will be stuck with this air bed. Warranty is good for basically 2 years, and you will fix the bed yourself.

Both air mattress chambers failed in exactly the same manner: crack in the plastic connector underneath the black O-ring. In addition, the inflation numbers on the individual controls have long since faded out so that they are unreadable. The bed itself is only mediocre with regard to sleep comfort. Certainly not worth spending premium prices for the bed. Given the nature of the mattress failure, I don't think that one should have to pay for mattress chamber replacement since I consider it a product defect. The service rep knew exactly what I was talking about, leading me to think that this is a common failure cause--something that could easily be prevented by using better quality connectors. Given the cost of the bed, one would logically assume that it is made up of high quality parts. That would be a foolish assumption. I do not recommend this bed. Save your money. Let me know when a class action lawsuit is filed.

I purchased a queen pillow top bed to get a "great night's sleep" but it soon turned into my nightmare. The remote stopped working after four years and the surface of the bed seemed to have a valley in the center of the bed. The 20-year warranty is not what it seems. In reality, this bed is a rip off. Select Comfort does not repair or replace anything unless you pay at least $100 or more.

We have always wanted a fantastic, adjustable Sleep Number bed. So we bought the limited edition on December 2011 in an incredible 40% off sale, but we got more then we wanted--our bed arrived complete with bugs! Within 5 days of our bed arriving, my better half had two bites on her collar bone. Two days later I had two bites: one on my stomach and the other rear deltoid.

We didn't want to believe that our new bed arrived infested, but after additional bites this confirmed our fears and disgust. I called Sleep Number customer service and spoke to Nick. He spoke to two different supervisors and both times returning to the phone with Sleep Numbers advice: call Orkin because were not responsible. I then spoke to James who is the customer service case manager and he told me the same thing: not Sleep Number's issue; not responsible; call Orkin. I asked James, if I get Orkin in to spray our once clean home, will Sleep Number pay for it? James said no.

Unbelievable! I'm losing my mind. I got Sleep Number's president and CEO Bill McLaughlin's direct number and left three messages. Three days later, Keith called back and told me Bill McLaughlin was doing other things and doesn't deal with the customers directly. Why not? I went through the whole thing again with Keith and the response was the same: your bed, your problem. I stated at the very least Sleep Number should pay for getting rid of the bugs: "Nope, sorry, not our problem. We watch for bugs. They can't be from us. It's your problem, though." So I spoke to the first line of customer service defense to the top office of the President and CEO and what I found was a really low integrity company with crappy customer service, not to mention a bug infested product. Worst company. Don't buy from them.

My mother was called by Sleep Number and solicited to buy a bed. She is elderly and feeble. When the bed arrived before Christmas, she thought someone bought it for her for a Christmas present. I called family members to find out who did it. It turned out that they contacted her and she ordered it and opened a credit account over the phone, which she has never done. I have DPOA over her and my father contacted Select Comfort about the situation. They told me that this particular bed was nonrefundable, but they decided to take it back and charge my mother a $420 restocking fee plus return shipping. They cannot afford this and the bed only costs $2,099.99, which is one-half the retail price. Therefore, they are charging her the retail price to restock it. I don't think so!

I also am trying to return the bed to them via UPS and bill the receiver (Select Comfort). I am blazing angry over this. My parents have been taken advantage of several times over the past year or so, until I stepped in and put a stop to it. I am recording my DPOA with our clerk of court so it will be public record. If any other company out there looking to make a fast buck off an elderly person reads this, please take Verna ** in Merritt Island, FL off your mailing and phone call list or you will have to answer to me. Thank you!

Thank you for all of your feedback. I was going to purchase a Sleep Number bed for all of the same reasons, bad back. But after reading all of your feedback, I will not purchase a Sleep Number. Thank you, all of you! I just hope you all report Sleep Number to the Better Business.

We have had our queen with the individual "number" sides for about 2-1/2. For over 1 year now, it seems we roll into the middle and our "numbers' are about the same. Now, the air pressure doesn't seem to remain on the settings; we put it on even just 24 hours earlier. One day, my side near the bed railing seemed to be too firm. The remote showed a setting of 100 while in the middle of the bed, I could feel the base through the air chamber. We bought the bed because I had been experiencing some major back issues and a newer mattress we had was just too firm.

I tried a "tempurpedic" type of solution but, after a couple of years, it didn't seem to "bounce" back. We had experienced a Sleep Number at a hotel and thought it was very nice and my sister-in-law has one she likes. We decided to spend the money and now, my back has been in dire straits for months and requires medical attention. I was going to complain to the company but saw this site and read through many of the complaints regarding the product and the "20 year" warranty.

It appears I am experiencing many of the same problems so many other consumers are having with the Sleep Number product. I am dreading what I will be up against when I have to contact the company. At the cost of the product, one would think you would be dealing with a reputable company. The worse thing I have facing me is telling my husband that we may have just thrown out a great deal of money. From my experience to date and after reading what the others have written, I would advise a "Buyer Beware" notice be posted with this product. This is not a "fake" review. If there ever is a class action law suit, count me in.

To Molly of Portland, OR! The mold issue that you speak of is a thing of the past. The people who are complaining of mold have older beds. Yes, they used to have an issue with mold but they have fixed that issue and now, everything is treated with anti-microbacterial stuff.

There should be a huge thing on mold on that site and explaining about the mold, which is a common household mold that you even get in your innerspring mattress. I have opened up my innerspring mattress before and guess what? There was mold in it and a lot of it. I just wanted you to see the facts on the bed before you just base your decision solely of what people say.

There have been no known cases of mold since 2005 when they started treating the chambers and people who owned a bed before the date they fixed the issue. Yeah, well they get free replacement parts: Chambers, foam, covers. Anything that touched the mold or has mold on it will be replaced at no charge to the customer plus the warranty on the bed is amazing, better than the warranties of other beds. It's 2 years full coverage and then it prorates after that.

I purchased a sleep number bed, that is 3 years old. About 1 years ago, the remote display started going out and now is unreadable. Have to pay for a reman. pump since the remotes are hard wired. The pump has a 1 year warranty and the bed 20 year warranty, the pump is the bed. The wireless pump seems to have problems too. Just for the record, these older remotes are not hard wired. If you open the remote case, you can see the cheep electronics and they are plugged into the cable with a simple jack, if you can put batteries in your TV controller, you can fix the remote.

So why do I have to pay for a pump when I should get the control heads for free. I'm an electronic tech for any years, I can tell sleep number took the cheep way out on these controls, cost on the high side $ 5.00 per unit. What I paid for this bed all should be covered under the 20 year warranty. The pump doesn't run all the time. So it alone should outlast the warranty. Poor quality control and Engineering support. P.S. I guess now that mentioned, I opened the remote, my warranty is void.

My husband and I recently stopped in at a Sleep Number store in our local mega mall out of curiosity from the ubiquitous TV commercials. We happened to get the regional manager as our sales representative, so we got the Full Monty (he actually used that phrase once)! We were interested in two mattresses, a twin and full, as we sleep separately (our secret to 35 years together). We are on a fixed income and no credit to speak of, so we're thrilled to learn about their no-risk layaway program. We left with all our brochures, a printed quote, and would take the time to make our decision in the New Year.

When I mentioned our experience to our daughter-in-law, she told me about the mold problem, so I decided to go online to see if it was just a rumor. I guess not! Since most of the complaints were 3+ years old, I kept looking. Then I found this site and I'm glad I did! I know that people who are satisfied are much less likely to post than dissatisfied people, but the number of unhappy people here are beyond what I would expect, and the dates of the posts are very recent.

I can tell most of these folks are not the usual complainers, those who are seldom happy with anything they buy, or who don't want to accept their responsibilities as informed consumers. If so many people have problems with the top-of-the-line mattresses, it follows we'd be asking for trouble only being able to afford the bottom of the line! We'll save up for six months what we would have spent for the layaway program and take our cash to a reputable local mattress company. I've been on a Sealy Posturepedic for 5 years, past its 10 year warranty, and I still have comfortable nights snuggled in my "trench"!

Thanks to all who took the time to post. We won't be purchasing beds with so many "moving parts"! You've saved us a lot of grief! One thing nobody mentioned: what if the power goes out for an extended period? How would we adjust our bed(s) then?

I am writing to say that I am actually thrilled with my sleep number bed. I've had it for 4 or 5 years now. Before this bed, I changed my mattress to a Temperpedic due to back pain. I was still in severe pain and returned the Temperpedic for the Sleep Number thinking that I needed a firmer mattress. It turns out that the only thing that relieved my back pain was an extremely soft mattress. I would not have been able to know that with any other bed. I sometimes choose to firm it up, when my back is feeling good. I did have one issue with one of the sides wherein sometimes loosing pressure. They send me new air chambers for about $90. I have them in the box still as I've been too lazy to install them.

The original one does lose some air slowly on the left side but so far, I just keep adjusting the pressure every few months and it hasn't been bothering me too much. I'm just keeping the extra chamber in case the problem gets worse. I personally think that this is the only bed that anyone with back pain should be considering. It can adjust to anything that you need it to be. If your back pain doesn't go away with this bed after you try many settings then it's not going to go away with any bed.

This is my complaint about our Sleep Number Bed, which we have had for many years. We love it so much we are going to have to invest in another one for our guest bedroom. Number just to get our great night sleep!

I have a queen, dual chamber bed that I bought in December 2006. Both my husband and I rolled to the middle because of different Sleep Numbers (I guess). This bed is terrible. There is no Sleep Number that is right for me. I've spent $200 on memory foam and pillow top mattress pads so that I can stand to sleep on this mattress. Buyers, beware!

I purchased the sleep number queen size bed in good faith over the phone under there free 30-night in-home trial. The sales associate never, never tells me that I would have to pay for shipping it back to Select Comfort if I am dissatisfied with their product. The total UPS shipping charge was $211.12 for shipping it back. Money thrown out the window. After two nights, I'm waking up with excruciating back pain! I called there customer service associate. He tells me I have to keep it for 30 days! Before an RMA number could be issued, the bed was taken apart and carefully repacked in the original boxes after the second day. I have written the president and CEO of Select Comfort a letter on 11/21/2011asking for a refund on my $211.12. No reply from him.

I received a call 12/16/2011 from his associate. I explained to her that I had written the president and CEO the letter and she says she's calling on his behalf and sorry, there's no refund from Select Comfort. I think this company needs to be stopped for their unethical business practices. On my sales receipt UPS shipping to me was $79.99 and they were running a special no UPS charge! I called UPS customer service. I ask why Select Comfort could ship it for $79.99. His reply was they get wholesale price! Retail price is $130.03. I asked why I paid $211.12. That is huge difference in money for 4 boxes! It appears to me that I have paid freight both ways! Now, I'm their latest victim!

Buyer, beware of Select Comfort. I have been reading all the horror stories. This company needs to be stopped for there unethical business practices. I wish that I had checked this site before purchasing Select Comfort's horrible and stressful product. I hope that I can help someone endure a horrible experience from Select Comfort. I was out $211.12 for two nights for their free 30-night in-home trial. So please, please don't be their next victim!

I have had 2 back surgeries and we have a Queen Select Comfort. I will wake up at all different times in the night with really bad back pain. I check the remote only to find that the bed is at 100. Well, I made sure it was set at 75. So I reset the bed and 5 minutes later, it's back to 100 and then, there are nights I get into bed only to find it at 45 or lower. This bed is 4 years old and is on its 2nd pump, bladder and remote which they replaced with a single remote so if the bed gains or loses air in the night one of us either has to wake the other one to ask for the remote or get out of bed to get the remote. We had no choice when getting this mattress. It was the only one Tiffin puts in their motor homes and we live in ours. I will be replacing the Select Comfort with true latex mattress.

I read these complaints and cancelled my layaway. I went back to the store to return the additional "sleep number" pillow I had purchased as customer service told me to do. Jason at the Novi store would not give me a refund. I told him that I cancelled my bed purchase as there were 1,000 complaints on this website. He advised me that these complaints were all fake. Oh really, Jason? Really? **!

Again, Jason (the manager at 12 Oaks Sleep Number) would not refund my purchase. And when I laughed in his face that I was going to be complaint number 1,001, he could not care less. Oh well. Who cares? Good bye and good riddance and shame on this company for ripping off all these old people and/or other folks who financed their beds and got trash. Good riddance Sleep Number.

I have a Select Comfort Bed and Sofa Bed. After 7 - 8 years, I have had to replace the pumps on both and the air chamber on the sofa bed. I was surprised to find out that the warranty on the replacement air chamber is only 30 days for full replacement and then reverts to the original, very limited warranty. It does not start over as you would expect a new part should.

I would not recommend either of these products and will junk them the next time I have a problem. I am very dissatisfied and I would join a class action suit if available.

The Sleep Number bed is a "rip off". It did nothing as advertised. After sleeping on it for almost 30 days, my back hurt worse. I bought a king-size mattress which sunk down in the middle after about one week. It kept losing air. No technicians are available to come to your home. I gave them a prescription from my doctor, which meant I was not to pay any sales tax on the bed. They charged me anyway and said they could not find the prescription even though the salesperson said he had received it.

I had to call several times to get them to pick up the bed. The papers were not sent from the customer service to the company that does the pick up. I was finally told and then someone expected me to call the "pick up" company. I should not have had to let them know that I do no work for the company so I could not call the "pick up" company.They make it seem that it is so easy to return the bed. But they charge a whopping fee to pick up. This was the worst purchase I have ever made. It is still in the experimental stage as far as I am concerned.

I am still in dispute with the company about the sales tax that I was charged incorrectly. In addition, they charge an inordinate fee to pick up the bed. No other company I have done business with has charged as much.

We purchased a Sleep Number bed and the delivery man stole a handgun from our bedroom.

After purchasing a queen sized Sleep Number bed, black mold started growing inside of the bed. Company sent a cheaper replacement cover, air chamber and pad. The support sucks. It's like sleeping on a teeter-tooter. It does not hold air properly. I bought the bed because the representative said the it was allergy and dust mites resistant. He didn't say anything about black mold. I would like to punch Lindsey *** square in the mouth for lying to her loyal fans. Please don't buy one!

Sorry but I happen to love my Sleep Number bed. After waking up every day crying from back pain on my three year old mattress, I took my sister's advice and bought a Sleep Number. Best 3k I've ever spent! I have a single chamber queen, which has no sag like the split chamber, so I cannot comment on that. And, the Lyocell sheets are like sleeping in butter! The only issue I have is that two months after purchasing my ILE special edition for $2800, it is now on sale for $2400. They will only adjust pricing for 30 days so I'm out that $400, which, if you consider the 60+ days of real comfortable sleep, is a wash. It has deflated to 35 or less a few times but has been during power surges and blackouts. I just press the memory button and right back up to 55 it goes. Another non-issue there.

I have only had this bed for about a month. I sleep relatively well on it. I have a dual chamber queen, and have no problem with it sagging in the middle of the bed. When I looked other places for reviews before buying this bed, I saw the same issue, and a few of those people later reported that they did not receive a piece of foam that separates the two chambers.

As for the remote, the display worked sporadically until we changed the battery. It is a standard 9v. The only problem we have found so far, is the chambers leaking. We are in the middle of "testing", and are not sure if we have to purchase anything if something is wrong. Although one month is a little soon for something to be wrong with the bed already. I live in Florida, and seeing all the reviews involving mold is a little troubling. Is there anything that can be done to suppress/control the growth of the mold?

My husband was going to purchase a Sleep Number bed for me as a Christmas gift. I am so glad he told me before going and purchasing it! After reading these reviews, we absolutely will not be purchasing a Sleep Number bed! Even with his back problems, we are going to invest in a new, normal mattress rather than investing so much money in what appears to be a horrible product.

We purchased almost $4,000 sleep number bed for my husband who has had 6 back surgeries and was told a lot of bull about the bed or should I say not told a lot of things. We have had it a little over a year and had problems with it already. It got a lump in the middle of the bed and was soft all the time.

We call only to find out no one comes out, you have to order it over the phone. When we received, it is was nothing but an egg crate piece of foam. It took the lump out but the mattress still would not get firm enough for my husband and every time he goes to get out of bed, the side of the bed folds down and I have to get up and help him get out of bed.

It did not do this when we bought the bed and our sleep number was 40. We now have it on 100 and still it is not firm and folds down, so if he has to get up at night, he has to wake me up to help him get out of the awful bed. I also work full time and he is disabled which causes issues during the day.

I call the GE people who we send payments to every month and have now 2 times try to say our payments were late and charge us late fees when my bank shows they got them in time. They removed the fees. They also told me to call the sleep number store that we bought it at. I did. They said call another number and that their policy was only 30 days to return the bed. All we wanted to do was to have them take the bed back for what we still owed. Oh no! Then I was sent to customer satisfaction and was told the same thing. That I should call back when I am with the bed and they would instruct me over the phone! What kind of customer service is that?

They don't even have people employed to fix their own equipment which I must say is pretty faulty. This is a rip off company with misleading advertisement and the sales people who I am sure are trained to leave out the many facts of motors going out, batteries getting low and only egg crate foam in the bed. Never go into the store. It is not a good place to buy a bed. My husband and I are now stuck with a bed that does not work for him and will have to as I have read in other reviews, put it in a spare bedroom and spend more money on a reputable bed company.

I just read about 80% of these reviews, thank you for all of the feedback. I will not be buying a Sleep Number bed!

My husband and I bought our Sleep Number Bed in 2008 and we absolutely hate it! I was a pedestrian hit by a car several years ago and have chronic pain and many back problems as a result. The advertisements for this bed state that 95% of people woke up with less back pain and that is a load of boloney! I wake up every day with more pain than I went to sleep with, especially if I sleep on my back! We have tried everything with this bed and adjusted it to every level possible to try and find something that works with no success! The bed even has a massive "cavern" between the chambers from the "side rails" of the bed (they are nothing but cheap foam!) have completely lost their shape and no longer hold the chambers in place, so they slide apart!

This was the worst $3500 we have ever spent! I wish we had purchased a TempurPedic! Especially since I tried to use my 20 year warranty to get it fixed and I have to pay 20% plus 4% additional for each year over 2 years since date of purchase! What a rip off! They should not advertise a 20 year warranty, when really it's only a 2 year warranty plus 18 years at a reduced cost! Unbelievable! I never would have purchased this awful, awful bed had I known this was not a true warranty! I will now tell anyone who asks to never waste your money on a glorified air mattress that is the Sleep Number Bed! I could've saved myself $3400 and just purchased 2 twin air mattresses and would have had more comfort than is provided by this awful bed! If I could rate it with negative stars, I would give it a minus 5 stars!

We have 2 sleep number beds, a queen dual chamber we purchased about 12 years ago that we slept on for several years and is now in our guest room and we bought us a split king mechanical for our room about 6 years ago when we moved the queen size to the guest room. One pump went out right after the warranty ran out but the customer rep said it was so soon after that they would just send a new pump at no cost. Another issue was solved over the phone as being low batteries in the black box under the bed. Once, we had a problem with a remote and the numbers going away which I believe turned out to be a low battery. The reps have always been very helpful and we have enjoyed both beds, well worth the cost when you consider the amount of time you are in a bed.

This "company" is absolutely criminal!! My girlfriend and I are 29 and 27 and she was in a bad car accident that left her with some serious back pain. After trying everything we could think of with the mattress we had with no luck, we decided to take a look at a sleep number store. Our salesman was just that, a "Salesman"! He told us over and over again that if we did not like the bed for any reason we would be able to return the adjustable base and the mattress we paid $4500 for. Of course he had us sign the sales agreement as he explained everything to us again.

Now we realize that we should have read over every word of that sales agreement because when we got the bed delivered and after sleeping on it for about 3 weeks we realized that it just wasn't a quality bed and it did nothing for my girlfriends back pain. When my girlfriend called to arrange for the bed to be returned within the 30 nights in home free trial, she was informed that we could return the mattress but not the adjustable base! What? Long story short, after dealing with the corporate office for a week on this and shedding a lot of tears, sleep number is allowing us to return the adjustable base as well for a 20% restocking fee which means that we are stuck with an almost $900 bill with these people for a bed that we wont even have possession of! I will be telling everybody I know not to buy a sleep number bed! This is a company of nothing but criminals!

We purchased a "top of the line" King Size SC bed and paid well over $4000, wireless control, plush pad, two pillows too from Houston, TX! We have "Black Mold" all over the foam as well as the air chambers. The foam is split and falling apart into crumbs! I wake up sleeping on the foam side of the bed because my side looses air and that is all I have to hold on too. We, like so many others have allergies and I had my husband take the new carpet out of our bedroom thinking it was the cause of our allergies. Looking online to find a solution, I read these reviews and opened up our bed and found the black mold! When I opened it, the stupid zipper also broke, Darn It! My arms started going numb and I do not get a good night's sleep anymore! Do not purchase, the warranty is not worth the paper it is written on! Select Comfort Corp., shame on you for bad consumer practice, you are making people sick from the mold and grouchy from no sleep! Count me in for the courtroom!

Firstly, the old trick of Mr. ** of Plano, TX, who has written a positive type review of the Sleep Number bed (loss). He says he is sorry he did not buy it now. That speech is old school, my friend, as five times as many people have the same negative things to say. I myself bought the P6 model and have not had a good night sleep since after months of trying different settings, giving the purchased benefit of doubt. The only thing Sleep Number will do is send us a memory foam top and charge us at that instead of honoring their best sleep ever guarantee. Shame on Sleep Number!!

I have had various back operations. The Select Comfort sales staff said this was the bed for me. After getting a pain pump put in to put medicine on the fused discs, I called them and said that there was something in the middle of the bed that was killing my back. I was always rolling to the middle. They responded that I have to purchase a $150.00 mattress thing for the middle. After spending 3000 dollars for a bed that I cannot sleep on, I have to pay more?

There are quite a few hidden costs to make this bed sleepable. I have had to sleep on the couch and get another mattress in our room. This bed was the biggest rip off and the only help that I could get was to make another purchase thru the mail. My dogs do not like sleeping on this. I also had to get my pain pump replaced because of a crink in the pain line. This was a 1 in a million thing but I would be willing to bet I am one of the few who have one of these beds. I still go for trigger point injections, massage therapy and my back got worse. I could go on and on but this was the worst thing in the world for my back and made the pain worse. Thank you to the drunk driver who hit me and thank you Select Comfort for the backache and payments that I have to make every month on a bed that is a useless piece of **!

I loved the bed for about 12 months, then I discovered the mattress cover had started ripping. The company told me you are not supposed to sit on the bed. They replaced the mattress cover. I can't remember how much I paid, but I did. Long story short, the mattress cover is ripped again, and I had to duct tape it, so it would hold the air. The bed sags in the middle badly. When I use the remote, it doesn't work.

What I thought was a fairytale, between my bed and my body, became a nightmare. My body aches beyond description each day, unless I sleep on the couch. That company should be sued. False advertising, criminal customer service, etc. To the people who complained about the "complainers" on this website; blog us in a few years.

We have had our Select Comfort bed for over 10 years. I recently looked inside to see if I could fix the "rolling to the middle" problem. But what I discovered was more disturbing than the initial issue. When I peeled back the black foam, the air chambers and the back of the foam had black mold on them. I looked online only to find the web teeming with complaints about mold in Select Comfort beds. I called the company and they told me not to worry because it was only "common household mildew". I told the woman that did little to assuage my concern, as I've been struggling with chronic sinusitis for four and a half months and was on my 4th course of antibiotics. They said they would send a new foam pad and new air chambers "at no cost". But we had to leave the mold on the air chambers as is so we could send them back.

I love the bed. I had it for 5 years. But everyone's complaint with the remote is dead on. I have the wireless one. I called customer service. They tried to sell me a new pump. Finally, I got through to them. All I need is a new remote. The second issue is the referral program. I referred my daughter and her husband. They bought one. I never received my $50.00 credit. I kept asking and they said it was coming. Well, I just got off the phone with Select Comfort. They told me it was rejected. I asked why. They couldn't tell me. And now they say it's been too long and they can't do anything about it and basically hung up on me. At this point, I'm not very happy. It's not my fault it's been too long. The remote is a joke.

We bought a King SC classic about 9 months ago. Had no issues with it until we moved. The movers lost some important parts of the bed (pump, foam liners and bladders). so I requested quotes from SC for an insurance claim to replace them.

I was informed that after spending $1500 for the parts that they would only have a 2 year warranty. This means that a 1 year old bed with a 20 year warranty will only have an effective warranty of 3 years on the most important parts (which would be newer than the originals). When I questioned the logic of this, they responded with the, "Those are the terms of our warranty. Thank you for choosing Select Comfort".

I've had multiple problems since I purchased the bed about three years ago. First, the pump failed, and I had to test it for days; the replacement failed and they finally sent a reliable one. The remote control became so weak, the numbers disappeared, and I had to pay $60 to replace it. The new one is not designed any better: the display is weak, but when you tilt and rotate it at an odd angle, you can see the numbers. The dual air mattress sags in the middle, so it's uncomfortable for two people. The bed frame is cheap and ugly, and has to be covered with a dust ruffle to hide it.

I'm sleeping on an overpriced, uncomfortable bed. It is made up of parts that are of poor quality, and the bed is not any better or more comfortable than an inexpensive air mattress you can buy in a camping store. The warranty varies by part and time owned, but you pay a lot to replace parts. I would never buy this bed again, and do not believe this company is advertising in an ethical manner.

I would like to complain about all the complainers on this site. I was ready to buy my Sleep Number bed and came across the many bad reviews here. I always research thoroughly when making important purchases, and coming here put an halt to my intended purchase at the time. However, my sleep quality only got worse due to my inaction, and I started reconsidering Sleep Number one more time. Logically, the bed made sense for our needs. My wife and I don't like the same firmness in a bed. We compromised years ago on a BS diagnostic at the local mattress store that told us what our "perfect" mattress was supposed to be (picked the mattress right in the middle of our firmness preferences). This wrong mattress now had dips throughout the bed that give us back pain when we woke up, and also forced us to toss and turn to get comfortable. The SN bed was just so comfortable in the store and just made sense for all of our issues.

We decide finally, we could not take anymore of sleeping so miserably each night and decided to take the plunge. After all, the 30 night trial was somewhat of an insurance policy (and, for those complaining about it not being what it says it is,can you all not read? It is plain as day on your receipt which you sign on how it works and what you are responsible for. If you cannot understand the basic jargon, would it have hurt you to ask the associate? I guess some people think their signature on a legal document in no way contributes to their agreeing to what they are signing.) Well anyway, we love the bed. It does what it says it does. Period. Great product. Great value. But most importantly, great sleep.

For all those whining about the warranty coverage, I say the same as I do to the 30-day trial complainers: can you not read? And if you can read, and just disagree with Sleep Number's terms, why the hell did you sign for the purchase of the bed in the first place? Who's fault is that?

So I will continue to complain about all you idiotic complainers who prevented me from having the best night's sleep I've ever had because you didn't take the time or decency to value or understand what your signature means.

You people signed a purchase agreement, and are disagreeing with it now? Since you signed saying that you agreed, does this not make all of you liars? Stop preventing people from getting the sleep they deserve by trying to make them think your mistakes and acting as irresponsible consumers are the equivalent of Sleep Number being a disreputable company.

Sleep Number obviously helps people, and all of you are helping no one other than your bruised egos for having agreed to something you apparently never agreed to in the first place.

I have to admit that I have had my Sleep Number bed for about eight years now and loved it. However, now one side of my bed is losing air (not all of it), but only enough to make the dip in one side of the mattress. I'm rethinking another bed now. I'm afraid that the cost of all the repairs will be more than just buying another bed.

When we changed our minds after 2 days, after four boxes were delivered to our home. We did not even open the boxes. I called customer service to get information on how to return the unopened boxes. They told me that I would have to pay $29.99 each for 4 shipping labels and I would be responsible for the return shipping costs. This is an outrageous price for shipping labels that I refused to pay.

I ended up loading all four boxes in my truck and driving 50 miles to return the bed and frame to the warehouse. Also, they would not refund me for a mattress cover that costs $159.00. I had to go to the store and exchange it for something else in the store. I would never recommend for anyone to go out and buy a Select Comfort bed due to the high prices on everything they sell, their return policy, the hidden costs, and the hassle that people have to deal with.

I just purchased a Sleep Number Queen Memory Foam bed from QVC. Both mattresses keep losing air. Since it's happening to both sides, most likely it is the pump. I called Select Comfort and spoke with their customer service department and they want us to do some testing before they replace any parts.

I did not invest this much money in a bed and expect to put my time into fixing any problems. They informed me it would cost $175.00 for a technician to come out and look at the problem. I sure wish I would have read reviews about this company before making the purchase. I will be shipping the bed back to QVC before anymore problems occur.

I've had 2 pumps failed since 2000. Most recently, the hard-wired remotes no longer display the sleep number. The segments are burned out. This appears to be a design problem since many others are experiencing it, yet Sleep Number insists I must pay for the new pump. No more! Don't buy anything from this company. They design bad products and won't admit it.

We bought a king Sleep Number bed two years ago because of my lupus and fibromyalga. From the beginning, I can only tolerate the bed for a few hours before moving to my old bed. The bed we bought from Sleep Number hardly has any mattress cover. It is as hard as a rock and certainly doesn't fill in the spaces according to one's body. Around the sides and down the middle of the bed are pieces of foam making a well on each side for each person to sleep in. I wake up all tensed up trying to fight against the "well". That foam is the only soft part of the bed but it is only about 8 inches wide. Sometimes I get on the foam to get a little relief. I can't say this is the worst bed that I ever had. But I can say it's the second worst one I ever had. It doesn't matter if I put the control on 10 or 100. The bed still feels like a rock because of lack of a decent mattress cover. What a waste of money! And being on disability, I cannot afford to buy another bed. I am extremely disappointed in this company. I would also join a class action lawsuit if given the opportunity.

I have a Sleep Number bed and it was like $3,000 for it. It is the worst bed ever! The box for it messes up, it seems to lose air and if you are not in the exact spot like they show on TV, then you sink in the middle. Mine is now worse and my husband and myself have not slept in the same bed in months. This bed was meant for bedridden people who do not move at all. I could build this bed myself, with two single air mattresses, some foam and sew a liner to zip around it.

The c2 was not comfortable for me or my wife. I decided to return it after 2 weeks. The policy is that I must try it for 30 days. I cannot return it before. The delivery person did not leave a box. I must find a box. I will get stuck with over $230 in shipping for 2 weeks of discomfort.

Our Sleep Number bed was the best bed I had ever bought, but I paid more than I would ever pay for a conventional mattress. Today, I was searching on line because I wanted to see if I could get a replacement pump with remote cheaper than the company quoted $99. That's when I found out that tons of people were having my same problems- broken remote and middle of the bed sagging. I believe that both these things should be addressed by the company as they are product failures. At these parts replacement costs, you know that they are still profiting from their bad product design. That is unconscionable.

We will live with not being able to know what our two "Sleep Numbers" are, and with the middle of the bed sag because we do not have the funds to replace parts on a bed that will cost me even more to keep up down the road.

I initially looked at this bed as an investment in good sleep, and it was for about a year until the remote dial display started going out. It doesn't function at all now. I was just told by Sleep Number customer service that I would have to pay $100 for a new wireless device, as my existing one is not manufactured anymore.

Judging from the reviews, this was simply a defective product from the get-go, and the company is clearly shirking on its 20 year warranty promise. Without the "magic" dial, this bed is useless.

The large expense of returning the bed was not presented by the salesperson. The proper information on how to return it yourself is not clear and readily available. You feel forced to spend the additional $199 to the $169 you already spent having it delivered. I had to do the work, disassembling it to make way for the good bed. We needed to end our 10 nights of miserable sleep on this hyped up, overpriced air bed with sparse foam and plastic supports.

We made the major mistake of buying a used bed from a smoker. I thought we could "air it out" or such, but after spraying an entire can of Lysol into the mattress, it still stunk to high heaven of the many carcinogens and poisons in toxic tobacco smoke. We finally threw it out with the trash. We probably should have burned it, along with the smoker who sold it to us. Never ever buy anything from a smoker. They don't care about their own bodies and certainly won't care about anyone else.

I have the Sleep Number 3000 king size that I bought in 2009, and now it won't stay inflated, and the numbers don't match what the inflated mattress feels like or says it is. I can't get any help or get any of them to honor the 20-year warranty. I would like to join a class action suit so what has happened to me won't happen to someone else. These beds cost too much to have this kind of problem.

We, too, are experiencing the "hole in the middle" problem that is so soft, we roll to the middle, regardless of the pressure settings. Even though we replaced the pump hose clamps already, within a year of buying the bed, the bed still leaks down over the source of a few days. We can't accurately re-inflate the bed because our wired remotes no longer display anything but fragments of numbers, even though the backlight still lights up. We called the SC. We were told that WE would have to replace the whole compressor at a cost of $110. After the thousands we spent on this scam, I'm not spending one more dollar. We're telling everyone we know to not get sucked in by the company's lies about a 20-year warranty! We also would love to be part of a class-action lawsuit.

Woah! I just wanted to say thanks to all of you! I was going to purchase a Sleep Number bed this week. My boyfriend and I were in an accident and can't sleep due to migraines, back, neck and hip pains. It's unbearable! We don't have much money. We are both in our early 20s so this is a big purchase for us. I thought this would be the answer and we'd finally wake up not feeling as if we'd been hit by a truck (again).

All your comments just saved me so much money, time, and bad sleep! Thanks for taking the time to warn people. I'm sorry about what you all went through, and I hope it helps knowing that you helped one person and that these guys won't get my money! I'm outraged and I didn't even buy! Thank God! I was actually online on my lunch break looking for Sleep Number dealers in my area with the plan of purchasing this Monday, when this popped up on my search. Good luck to all of you! I'll be looking in to other beds now!

After numerous attempts to correct the poor quality of this product, I finally threw my bed in the garbage and had to purchase a new mattress. Each time I reached out for assistance, I was told I had to purchase this or that. I have replaced several parts but the bed continued to leak. I read a review that the bed was filled up to 100 and down to zero in no time. I experienced the same issue. I woke up several times every night to replace the air in the bed. I have been trying to get to the bottom of this and have been dealing with it for three years.

Several times, I have replaced O-rings and the plastic clips that attach the hoses from the machine to the bed, which I paid for. It is virtually impossible to locate the leak. The next step was to purchase a new pump, which I was quoted $450 and/or the mattress itself, which apparently is around $100 or more. It cost me less money to purchase a new mattress than to continue to replace each part until it was corrected. It is ridiculous to put this type of financial burden on people who feel they are making an investment that will last 20 years or more and have to constantly replace parts in order to get a good night's sleep.

This product is very expensive and I could have purchased a much better product with the money that was spent. The 20-year warranty is a joke and I see that many customers have reported the same problems and poor response from the company. The company does not stand behind its product and charges a substantial price for the product, only to have to replace several parts within a few years. A complete waste of money and it's completely obvious that I am not alone. I am furious about having to purchase a new bed and have finally given up due to major back and neck problems, as a result of sleeping on a bed that deflates.

We bought a new Sleep Number bed last June 2006. I didn't like it from the beginning but my husband didn't want the hassle of returning it. It sagged in the middle. I thought it's because his number was higher than mine. We lived with it a while and finally called Customer Service. All they did was send us a piece of foam to put over the foam that was already there. It just didn't do any good. Now, one air chamber is leaking over night. We air it up each day. I'm not sure I want to go through what everyone else has. It sounds senseless to buy parts that may not fix it in the first place. I'm not sure what I'll do. We are senior citizens that do not have money to waste. Sleep Number Bed is not as advertised.

Wow! Is there anyone satisfied with Sleep Number? We are not. We have the same problem as several other people - remote quit working and having to replace the entire pump which is not covered under the 20 year warranty! We have only had our bed since March 2009 but haven't liked it since day one!

The unit stopped working so the bed is useless. I called for another unit and was told that I needed to pay $192.00 plus shipping. What a rip off. I will never buy a Select Comfort bed system again. Stay away from this company!

My bed is trash.

I like your bed. It does my back a world of good. My bed is about 8 years old. The mattress is splitting apart at the edge, which is helping me also. The controls are not working properly. They don't. Please advise me of what I can do about this problem. Thank you.

We bought our Sleep Number bed a few years ago. The demo in the store was sold to us. They showed "pressure points" on our backs and gave us a recommended sleep number setting.

After the bed got broken in and we tweaked the numbers for our comfort, it worked pretty well. Until now.

Now, we have a hole in the middle of the bed. If one of us gets up, the other rolls to the hole in the middle. We've tried inflating it to max, then restoring our settings, but the hole remains. Also, our remotes (wired) no longer display anything. The backlight still lights up, but no number appears. So we have to "wing it" on the setting.

We called the company, and the gal I spoke with said that they no longer make the "wired" version, and we'd have to replace the whole compressor at a cost of $100+. I'm leery of doing that because of what I've read on the leakage problems. I'm not sure what we are going to do, but I'm very disappointed in the company. I'd love to be part of a class-action lawsuit.

We have been fairly happy with our SC bed. We purchased it in August of 2008. It is a King 5000 Dual Wired. However, 2 weeks ago, our remotes stopped working. I contacted SC and they advised we needed a new pump. Plus, we had to pay a pro-rated amount. I did quite a bit of arguing regarding that. They must hire robots to man their customer service. No matter what you say, they repeat the company mantra over and over. My husband and I, both seniors, prepared to hook up the new pump this morning. We took off the pillow top. We took off the foam and the air chambers below were wet. We went ballistic. We had been wondering and looking for a year for the musty smell in the bed. We constantly sprayed and washed our pillows to get rid of this musty smell. Well, we found it, under the foam. We never imagined it could be coming from the bed.

When I saw the air chambers, I actually got sick to my stomach, thinking about what we had been sleeping on. I called SC again and got such a runaround. It was unbelievable. I paid too much money to throw it out the door. But believe me, one more thing and out the door it will go. Presently airing out the bed completely, we will be sleeping on our couches tonight. We will probably strip the bed down to the air chambers once a month to make sure we do not have mold. We will certainly join in class action. However, I believe this is a very disreputable company and it may not be worth anything.

Please delete my comment from 9/28/11 (Leda from Pittsboro). It turns out the unit was unplugged, not from the wall socket but from the pump itself, and the company agreed that I could return the replacement part. I don't want to complain unfairly. Thank you!

I bought my SN bed in 2006 because I have terrible back problems and because I was pregnant! I thought that this would be great for my growing belly. I loved the bed, and honestly, I still do. I luckily do not have any mold issues, falling into the middle issues, or had any issues with broken parts until 2011.

About a month ago, I realized that one side kept deflating at a fast rate. I knew that it had to be a leak somewhere. I did my C.S.I. work and found where the leak was. It is where the hose connects (clips on) to the air mattress tube. I tried everything to fix it myself since the problem was so minor! But nothing is working, much to my surprise. I tried a new O-ring, Blu-Tack around the hose, and an electrical tape tightly around every crevice, making it virtually impossible for the air to escape--even superglue--but the air keeps coming out from somewhere! That's how I ended up here.

I was looking online for possible help for a home repair or replacement parts to buy. Well, as you all know, every site leads you to Select Comfort, where they give you that ** about paying a percentage! That is the stupidest thing I have ever heard. And they rave about their 20-year warranty. I, too, was highly upset to see that they do not have a service team to come out and fix the problem! But as I have seen here, they would only charge you for an arm and a kidney.

Their suggestion is to pack up the defected part(s) and ship it back to be fixed. What? I have to take apart this monstrosity that weighs about 1,000 lbs, put it in a box and pay to have it shipped to them, only to pay to have it fixed and shipped back? No way! You know, I probably shouldn't divulge this information but in my case, I guess, you get what you pay for. I only paid for about half the cost before I defaulted on my credit. I ran into some financial problems and couldn't pay my other bills (i.e. SC bed). So I paid for half, and now I only have half a bed.

But, you know, in all honesty, I don't care! I would really rather be in debt than to have paid full price for this horror! I feel bad for all of you. I just got finished reading most of the testimonies here, and as I said, I really never had a problem until now. It is a minor problem but to hear that this company is a sham, is heartbreaking! They can eat the rest of the cost and call it part of our revenge on them.

I would love to go in on the class action suit but I have no idea how to go about starting one or what's involved and because I didn't finish paying it, I don't think it would be right for me to participate. They would probably turn around and come after me! Anyway, I am glad that I found this site for future reference and I hope you can all find solutions and some peace!

We bought a Sleep Number bed 4 or 5 years ago. The hand control just broke and now, we have to buy a whole new pump and hand control for almost $100. I am furious. Why should I, as a consumer, have to pay for their defective product, especially after spending several thousand dollars on this bed? This part should be replaced for free. I feel exploited and ripped off, and would not recommend this company to anyone.

I returned two beds (never used, unopened) but the Select Comfort accounting department never let GE Money know about a credit on my account. Now, GE Money is constantly calling me at work saying my account needs attention, asking for over $2,000, which is incorrect. GE Money told me yesterday that I have to personally go to a Select Comfort store and straighten things out. Why can't Select Comfort "straighten things out" by themselves?

My husband and I did many, many trips to the store at our local Mall before making our decision to buy. My husband recently lost both of his legs and has some paralysis due to some strokes. We purchased a twin for his bed and a queen for my bed, the Sleep Number p4. It is without a doubt the worst bed either of us have ever slept on.

I called the company and they have offered to send me a piece of additional foam to put in the bed, but seriously, should I have to be adding foam to a bed of this expense? We are so very, very unhappy with these beds. My husband and I are on a very limited income and to purchase these beds was a huge expense for us. This company should not be allowed to sell these beds. They are so dangerous. I have had severe back and neck pain since our purchase and I have never had back problems.

JKM

In a nutshell, we have had nothing but problems with our Select Comfort Mattress.

8. The store salespeople who sold us the bed were untruthful about the warranty and the lifetime expectancy of this mattress. They also told us this was allergen-free as my husband and I both have allergy problem. I think the mold potential should be explained to the customer.

We thought we were making a lifelong investment in this product and here we are, less than 8 years later, having to buy a new mattress. This mattress gave us 3 years of comfort, that was it. I have a 17-year old mattress/box spring in my guest room that we slept on for almost 10 years that still sleeps great. I guess the term "don't fix it if it isn't broken" truly applies here. I cannot believe there is not a class action lawsuit on the product, especially the mold problem. I have seen this complaint all over the web. I am allergic to mold and over the last 2 years, I have experienced bronchial issues. Luckily, we took the bed apart to see why it was dipping and saw the nasty mold. I have never had a mold issue with any of my standard mattresses before. Buyer beware should be posted on Select Comfort's website.

Our bed does not hold air on my husband's side and the remote control broke. We blow it up to 100 and within a minute, it is down to 0. Select Comfort told us to inflate the bed to see where the air chambers are leaking. Hello! The remote control was broken. So, my husband took the remote apart and had to solder parts back together to get it to work. He is 70 years old and has had two open-heart surgeries, eight stents, cancer, chemo, kidney removed, and much more. I am on dialysis. Neither one of us can lift this mattress to look at the air chambers.

Select Comfort does not stand behind their product and will not help anyone when their bed doesn't work! I am really angry that I spent $3,800 on this bed and can't get service or even a response from the company. We're shopping for a Tempur-Pedic bed and we'll have to throw away the expensive Select Comfort bed because we can't get it fixed.

We purchased our king, dual chamber bed in 2005 and already had to replace the pump at a cost of $120. Now, one side of the bed is deflating and am now able to visibly see where the air was escaping. One call to a customer service representative and I got pretty much the same response as the others on this page had received. I would have to spend more money to get a brand new chamber shipped to me. Even though I can see the area where the air is escaping, they only offered a new chamber as a solution. My zipper on the bed has also started splitting from the beginning point. When I relayed that to the rep as well, she quoted me an additional replacement cost near $700. It was completely ridiculous.

Customers Beware! I bought a California King Sleep Number "Water Bed Replacement" Mattress in 2009. This model has two airbags/chambers due to its size. In 2010, the bed started sagging badly in the center. I am single, 260lbs and 6' 1" tall and sleep alone across the bed at a 45-degree angle. I was told by sales that this would never happen, it did and it's too late to get any money back.

I have a standard double sided queen mattress for a Murphy bed for many years at my vacation condo in Maine. It works okay (thus, my good rating), but as most all of you have noticed with the 2 chambers meeting in the middle, the dreaded "slump spot" is there. It's bearable but not what I like. I have just ordered a "single queen chamber" replacement bladder (from an aftermarket competitor) and will just put a "T" on the pump hoses. The old "bladders" are to be experimented with at home. Same idea with a "T and or 2 separate needle valves" and simple air compressor with low pressure gauge or manometer so I won't pop them. I will use a strap around both of the bladders to have them like it's one big mattress without the side foams (it will be like a double then, I guess).

I will let you all know how my experiment goes (or just sell the two old individual bladders for whatever I can get on eBay or use them for camping since they actually are quite durable feeling).

As with the other complaints I have read, my Sleep Number bed has been the biggest mistake I've ever made! And a very expensive one too. Caution: Do not buy a Sleep Number bed!

I bought a sleep number bed and after three weeks, the bed started to bend/slide to the right. Also, the leg was broken or not installed properly causing me to fall out of the right side of the bed, reinjuring my back which is why I bought the bed in the first place. I called local store (Victorville) and said, "we can't help you". I drove down to another town in (Rancho Cucamonga) and explained my situation but said, "you'll have to call corporate".

My wife bought a queen bed on 06 Aug 11 and the delivery date was two weeks. It has been almost three weeks and there was another delay. The delivery was slated for Monday, 29 Aug. The sales people in the local store falsely stated delivery dates and lied about the reasons as what I have confirmed with customer service. I have been home two and a half weeks sleeping on the floor of a new townhouse. We want our money back today so we can purchase another bed. I am tired of sleeping on the floor. Our next steps are BBB and TV news media, along with Facebook postings. Of course, there is word of mouth, too.

The "pin" of the zipper came off our mattress cover when we washed it, because there wasn't a "box" at the end of the zipper. The customer service woman told me they could not sell the pin only. We would have to buy a complete new mattress cover. Her repeat of "ma'am, we can't do that" wasn't customer service and didn't help alleviate our problem or give us alternatives. Since this is the first time we washed the mattress cover, I am assuming the zipper was defective in the first place (not having a box).

This is the worst bed I have ever slept in. The plastic support is starting to crush. When my husband get out of bed, I roll to his side due to the fact that his number is lower than mine. Very annoying.

I bought this bed because I was hoping to get a good night sleep and since purchasing this bed in '08, I have yet been able to sleep through the nite and I wake up with a sore back every time.

What can I do with this worthless bed? Sleep Number should be shut down.

I have been trying to call to speak to someone. The phone tells me they will be open at 8:00 AM and I called at 8:15 AM, so what is the problem?

There are too many problems to explain. It leaks substantially on one day. And then, it does not leak for two weeks, but leaks substantially in another day. The pump gives you false readings. View the settings and let it down 5. The reading shows it decreased to 5. But wait a minute, view it again, and the reading is down 40. It is not consistent. It is the biggest and most expensive piece of crap I have ever purchased. I am tempted to ship it back and let them burn it.

I have owned an i10 Split King Foam top adjustable sleep number bed for three months. It took a little adjusting to find the right number, but now my wife and I both love it. We have owned a number of beds from water to memory foam topped good quality mattresses. Our last one was a Memory Foam Topped King Air, and we thought it couldn't get any better. That is until now. It was great. This is heaven. We figured at our age this would probably be our last bed; so, we popped for the Select Comfort best. I don't regret the expense of a great sleeping bed, but do have one complaint.

Wouldn't you think a company with their stature and size, would be able to troubleshoot any problem an owner might have at no charge at least the first year? Not Sleep Comfort; apparently, once the bed is set up, and the installers walk out, you are going to pop down $169 if something is not right. At least that is the way it was explained to me by their customer service. Select Comfort has no field repair technicians. It is done through the installation people. Thus, you have a problem. You are going to pay to have it looked out. The mattresses shift off of the foundation by as much as 3/4 to 1 inch, and have to be pushed back on the foundation every morning. We worried about unnecessary and premature wear.

When I called customer service and explained my problem and concern, they said it would cost me $169 to schedule a repair call. When I asked how do I know this is due to a defect in bed, or the installation I was told it didn't matter. I still had to pay the repair fee this time, and every time I have a problem--even when the bed is only three months old. It's great to have a great, good looking bed, but the adage still hold true. This would not be so frustrating if it were explained at the point of sale that the warranty is strictly for the bed. Troubleshooting is going to cost me extra. A company is only as good as its service, and they need to rethink theirs. Just thought you should know before you buy. I didn't.

I called for a warranty replacement of the material enclosure for the mattresses since the zipper on mine had split out after only 4 years (only 2 of which the bed was slept on). I was told that the warranty percentage to be covered by Select Comfort is 68% and that my cost will be nearly $300 for my 32%! I couldn't believe it and the representative confirmed it. This means the "cost" of this zip up "bag" is normally $1000!!!! This is ridiculous.

The representative told me it is because it is all hand sewn, etc. I told her if it were such good quality, I wouldn't have had the zipper split out. I mean it has not been zipped or unzipped since the day it was installed! This is unfair and unethical business practices and I believe that Select Comfort is charging such high prices on "warranty items" that in fact they still garner a profit from the consumer after paying their percentage. I will never buy from them again and they should be investigated for unfair and unethical business practices!

Purchased sleep number bed online on 10/07. Was working fine until my husband's chamber started leaking air. Called to get a new chamber and had to pay $250 for a chamber that probably cost them $1.00. They claim that they don't make them till their ordered..obviously a third party sale. Paid almost a month ago, and still not air chamber!!!

The Select Comfort Company misled me as to what product to buy. I complained and wrote BBB. And now, they wanted to send a "patch" to fix the problem.

I bought the model 3000 Select Comfort Sleep Number bed in March of 2007. The first year, I had to replace the pump and controller because it would no longer inflate. This year, I have to replace the pump and controller again. There are no more numbers displayed, so now I have an inflatable air mattress. This stuff is junk.

We bought a king-sized Sleep Number bed from the Select Comfort store in our local mall. The bed had to be shipped to us from Minneapolis, Minnesota and we had to pay for someone to install it. That took three weeks and cost us $181.46 for the "service".

The bed was horribly uncomfortable and caused low back and hip pain for both of us. When we first tried to return the bed, they graciously offered to send an extra foam pad free of charge in order to make the air mattress comfortable. However, it did not help. We are literally sleeping on a rounded, hard-air mattress in a zippered bag laying on plywood. Sounds comfortable to you?

When is a warranty not a warranty - when it is the Sleep Number Company. Unit purchased 2004. One side only used for three years. Control on side not used would not work. Calls and e-mail to company indicated bad pump. Select Number wanted $150 for new pump and told me to install new. I am a senior citizen with all the physical problems of a senior citizen and they want me to install a new pump. They wanted to charge $150 for a service tech to install the new pump. I went on line and found the names of all the corporate staff. Wrote invidividual lettes to all the corporate staff. Received a phone call in less then one week - new pump being for $150 - no shipping charge - no installation charge. New pump has been installed and appears to be working properly. However, I still believe I should not have been charged for the new pump since the bed has a "warranty".

I've had my twin mattress since July 29, 2006. For the first two years, it was wonderful. On the second year, the pump quit working and had to be replaced. They sent a new pump at no cost to me. Since then, the bed started getting lumpy. The sponge mattress rails have slumped and the mattress developed a hard place down the center where my spine is. I have a bad back and multiple sclerosis. I bought this mattress thinking it would last the twenty years it is warranted to last. I'll be lucky if I can stand to have it for another year.

I purchased Sleep Number Bed on 11/23/2007. The bed was delivered by personnel who seemed unfamiliar with the setup process and asked me for a power drill to drill holes into the quilted covered underlying frame. I found this to be unacceptable, and sure enough, they had sent out the wrong bed.

The second bed was delivered later, and set up. This bed has never been comfortable. The air chambers inside the mattress do not stay in place when used with the Tempur-Pedic adjustable frame. Instead, the air chambers move around, creating an uneven mattress surface. There's a valley on the center of the bed, which is created when the selected sleep numbers do not match. I am very dissatisfied with this mattress.

In addition, for the past six months, the remotes only partially display the digits, making it difficult to determine the settings. I have contacted customer service and was told that the remotes are obsolete, as they are hard-wired and therefore, I would be required to pay $88 plus tax and shipping to correct the problem with an entirely new digital pump with digital remotes.

When I responded to that remedy with dissatisfaction, I was only given the website for the warranty information. The warranty that came with the bed states, "Select Comfort, AT ITS OPTION, will repair or replace the defective product or component at a cost to the original purchaser based on the following table..." Then, if I elect to purchase the expensive repair parts, I would have to install them myself, meaning getting underneath the bed.

This bed is very expensive and problematic, seemingly by design, so that consumers will always need to purchase expensive replacement parts and install them themselves as long as they own the bed.

I purchased a sleep number bed two years ago. I suffer from back problems and sciatica, and I thought that this bed would allow me a good nights sleep. I was fooled by the commercials, as this doesn't happen, and when I get up in the morning, I am so stiff from back and hip pain, that it takes me about 15 minutes to be able to walk. I have tried the hightest to the lowest number, and every number in between, and nothing helps. The moral of the story is............don't believe what you hear and read about a product. I would get rid of the sleep number bed............but it cost me too much to switch at about $1,600.

I needed a new pump after only one year, which was sent to me without charge.

Another problem with this bed is that it loses air, and so the number constantly changes, and that might be one of the problems in my not getting a good nights sleep.

My Select Comfort king size is only three years old. When I first received the mattress, it had such an odor I had to air it out for over a month for whatever chemicals were in it. Select Comfort finally sent a new pad.

Now the remote does not work at all. So much for the 20-year warranty. It has never held the settings as it deflates overnight. If set at 75, it will be 50 by morning. Worst mattress I have ever had. Spent so much for it that I cannot afford to get another right now. Class-action suit certainly is advisable for this company to quit conning people.

California King; two matresses; right so what happens when one leaks...apparently nothing because numerous calls to the store and corporate customer service have led to zip, zilcho, nada, and nothing.

I want to thank everyone for their input on this site. My family and friends tease me because I am a 'research hound'; but you know what? I have saved many people from making costly mistakes, and now this site save me. I was within an inch of purchasing a SN bed. I am sorry that so many of you are suffering, but am glad that you are brave enough to make a public statement and to educate fellow consumers...such as myself. Thank you for saving me from an obvious error of judgement on my part. I hope that all of you have found solutions and are now sleeping comfortably.

My husband and I bought a California King Select Comfort i10 bed with Flex + after we got married, replacing his old queen-sized Select Comfort bed. The first problem was the salesperson at Bolingbrook didn't process our credit application properly that led to my credit report being run twice (thanks!). I was told that the delivery service would contact us for a delivery/set-up date which they did, only that, our mattress was never shipped! When the credit application was misprocessed, the mattress charge wasn't fully applied so it didn't ship for another week, waiting for this to be resolved. I'm still waiting to hear back about what they've done with the financing, which has been totally screwed up! GEMB cannot take more than one payment per household and because the idiot at the Bolingbrook store screwed up the purchase, I now have to mail out two checks every month and hope GEMB applies the right payment to the right account.

I've talked to GEMB and Select Comfort and there is no way that they can combine the accounts (I have plenty of available credit on the accounts to do this). Nobody in the store, not even the manager, Jason, can fix this and it's a huge pain, not to mention, harmful to my credit score! Stephanie, a supervisor with customer service, was fantastic; however, she too was frustrated with the lack of communication between different Select Comfort agencies and though she overnighted the mattress to me on a Monday, it still hadn't shipped as of Thursday afternoon. When we took down our 5 year old Select Comfort bed, there was no mold and it was super easy!

I love the new bed (though I've barely slept in it), but I don't love the stench from the memory foam which is still there a month later after following recommendations and taking it apart and leaving it out in sunlight all day to air out. Does Select Comfort memory foam have formaldehyde in it? Does it have latex? I was told no, but I'm allergic to formaldehyde (triggers my asthma) and I've spent more time sleeping on my sofa this month than in the new bed because, even with the windows open, ceiling fan running, and air purifier on full blast, I start wheezing! I'm worried about latex as I'm a new nurse and chronic exposure leads to sensitization.

Select Comfort needs to 1.) streamline purchasing to ensure the customer gets their order in a timely fashion; 2.) have online MSDS for customers; 3.) follow up on order problems; 4.) ensure adequate training of management and staff in stores; and 5.) follow up with customer satisfaction survey!

I ordered a part, which in the first place should have been no charge. After paying my share of the retail price + shipping, I don't believe it was shipped promptly. It should have been delivered before I left my winter residence, but it wasn't. Now UPS won't leave the package because you require my signature, and I'm in MN. Please contact UPS and instruct them to deliver to the same address except site No. ** to a Harry ** who can sign for the part.

I find your policy on replacement parts and delivery to be to rigid. You're not handling me, your customer of three Select Comfort beds, very well.

We made a purchase in the Markham Sleep Comfort Location (3085 Hwy 7 East) and was served by Jack. The invoice number is 3024 and dated February 22, 2011. The total for their invoice was $7000 which includes the purchase of two 10 deluxe extra long adjustable beds, two twin extra long mattresses cover, two pillows and set up and delivery.

Since the time of delivery, we have been in regular contact with Jack expressing dissatisfaction with our purchase. We expressed issues of discomfort, pain and sleeplessness and request for a full return. They were encouraged to allow some time for adjustment and were told that exchanges and returns are issues that the head office must deal with. We were told by Jack that the head office staff were away on vacation and could not deal with it until March 14, 2011.

After giving some adjustment period, the head office was contacted on March 14, 2011 and we spoke with Sam **, who advised us that he would consult Temperpedic and get back to us. To date, there has been no return calls. We have tried several times and received unanswered ring with no voicemail to leave a message. Jack has been contacted again and once more would not deal with the issue and deferred it back to head office. We further contacted the Markham store and Tempurpedic head office filing a written complaint, requesting some follow up to our inquiries and have not received a response.

Being and elderly couple with significant health issues, it is to our disadvantage that this issue remains unresolved. In addition due to the stress of this unresolved issue, Mrs. K has had to seek medical attention and therapy due to her extreme discomfort when using the new mattress. She has been ordered by her doctor to discontinue use immediately to avoid further problems and has not been using the mattress since.

There is a significant amount of money in question with this type of purchase. The lack of quality customer service is remarkable and we have been taken advantage of.

We needed a new mattress five years ago and bought a Sleep Number Bed prior to my having a spinal fusion due to arthritis. We tried it out in the store and had recommendations by a relative. We were surprised that we had to pay for someone to put it together for us and a couple of years later, that we had to troubleshoot an air leak problem and fix it ourselves.

The person that helped us was great, but it was a struggle to install a new valve and my husband was not happy. But, the major problem was that I didn't realize that I was not getting restful sleep and my arthritis was getting worse and I was often in pain. At night I always felt like I was rolling downhill. I would try to hold onto the edge of the bed to prevent that tilting sensation. Also, the firm foam at the sides and to a lesser extent the center bothered my hips, and whenever I moved to close to them in my sleep. My husband wasn't bothered, but he can sleep on a log.

I purchased my first Select Comfort bed approximately four years ago and will never buy another one. Within the first month, I noticed the bed losing air overnight. Luckily with the warranty, it didn't cost me anything to ship the item back and get a new air bladder. But it was a pain to go through the process of determining what the exact issue was with the bed. Customer service expects you to be home during their business hours and go through the process of elimination with them over the phone while you are taking your bed apart. Over the course of the next two years, I noticed the bed sagging on both sides of the mattress. I expected this only with cheap mattresses, not with a set sold for over $4,000 and advertised to prevent that. Then, the remote stopped working. The remote didn't have a display at all.

When I called customer service they told me they could replace one at a cost of over $75. Well, since I invested so much money into the bed already, I didn't feel much choice other than to buy it. That was less than a year ago. When I bought the bed, I purchased very expensive sheets as well. I loved them since they stayed on the bed very nicely, however, after a couple of years, they ripped where my legs lie on the bed. I have never had this happen before with any other brand. I couldn't believe it, especially, the location of the rip.

Then, last night I went to see what the number was reading on my remote, and again, the remote did not work. This is a new remote that I haven't had for more than a year, and truthfully, I haven't needed to adjust my bed much so I have only used the remote five or less times. I changed batteries and made sure it wasn't my error, and it still didn't display anything. I told my husband that Select Comfort charges me even one cent more for a new remote and that we will be buying a new, better made mattress tomorrow. I don't feel that the company has lived up to its advertisements, and I would not recommend anyone purchasing a Sleep Number bed or the expensive sheets sold in the store.

We have had problems with our Select Comfort bed almost immediately after purchasing it. The air chambers increase throughout the night by 15-25 points. On occasion, this is due to an air system coming such as a rainstorm, but the increase in air pressure happens every night. The company said this is due to "environmental factors" yet they sent us parts for half the bed. And it was only after I threatened to talk to analysts at various investment banks that they agreed to send me replacement parts. Terrible product and a horrible company that does not stand behind their products.

This is the second time that I have sent you a complaint online. The first time was in August 12, 2009. If you don't have a copy of it, I will gladly send you one. This complaint is in addition to the last one. My husband and I filed a complaint through the PA Attorney General's office in 2010 and have gotten nowhere.

Our Select Comfort mattress is total junk! I would love to film (and will if necessary) 2 things. 1. Both of us tossing in this bed almost constantly. My husband's side actually has holes in the pillow top mattress where he is moving so much (tossing). 2. Film our bed pumping up with one of us on the bed like they do in their TV commercials. They show the mattress pumping up into your lower back and neck area. That didn't even happen when our mattress was new! We have had problems with first and foremost the foam, both air chambers, the remote, the pump that fills the air chambers, have the pillow top torn in several spots where my husband tosses and turns all night; the remote on my side takes forever to pump up (God only knows if that's turning into another problem)and now the sewing of the zipper in the bottom part of the mattress is coming apart. We take care of things that we buy. We work hard for our money and do not abuse things.

We've contacted the Attorney General's office on this matter and all we've gotten so far is a couple pieces of foam that are still in the boxes in our garage. They were informed that they were wet and now musty and moldy and we want them out of our garage. Replacing the foam is not the answer because it breaks down too fast which brings you back to square one. I very often have to sleep on our couch to get a better night's sleep! They have refused to give us a refund on the mattress. They are trying to say that maybe it is the base that we have it sitting on.

When we bought it at the Greensburg,PA store, we told the salesman we had a waterbed frame that we were planning on using. He said that it was fine. Lately we have been dealing with Sleep Number through the A.G.'s office in Pittsburgh, Pa and are getting nowhere. We need to start a Class Action Suit now! From reading your site, everyone seems to have the same problems that we have. For your info, the last complaint we filed we gave you the address where we bought it instead of the company's address, which we've given you this time.

I bought a twin sized select comfort bed expecting to rid my back and neck problems. When the bed was set up, I thought this is what I'm getting for the money I paid? I was extremely unhappy with the cheap air "mattress" and foam. It's been two years and I think there is a slow leak. It's starting to sag. So I sleep at different ends of the bed to slow the sagging in the middle. But, that probably won't help. I inflate it to the max because otherwise it's too soft.Then it's rock hard. I hate how light the mattress is because it doesn't stay in place. I haven't found mold but I feel I need to check even though the company swears it is only in older mattresses. I already have asthma. This mattress is literally a pain in the butt.

For the money I spent, I could have purchased a top of the line regular mattress. I looked at this as an investment. To me Select Comfort is the Barney Madeoff of the mattress industry. Instead of more sleep, I got more pain. My neck and back pain were accompanied by numbness. I couldn't turn my neck to the right for months. The mattress only made things worse. I constantly toss and turn. This company is not consumer-friendly. I wish I had checked this site out first. Now I'm forced to by a 4-inch mattress pad. In reality this is only a very expensive occasional guest bed.

I bought an adjustable Sleep Number bed five years ago. I like the air bed a lot, but the controls to keep it running cost an average of about $170 per year. The adjustable controls have failed every year, for four straight years in January each time. The first time, they covered the replacement, but I had to install the new unit. The second time, they again replaced the unit. I paid for shipping.

The next time, I paid for shipping, and they supplied a new wireless control unit. This last time, despite what appears to be a well-known problem, the replacement cost is $176. I know I am not the only person having problems with the controls. I would hate to think that I have to spend this amount every year I keep the bed. I know things go wrong, but most electronics last more than a year.

We need your lawyers to start thinking about a class action suit against Select Comfort now! You must have seen the hundreds and hundreds of people who have complained about their air mattress and the fact that it does not work as advertised.. In only 90 days, we have had to replace the air pump and both air chambers on our king-sized bed. The quality of these air mattress beds are not of any quality whatsoever. It's junk. That costs them less than $200 to manufacture and they are selling for thousands of dollars. This is a class action lawsuit screaming out for the attention it deserves. There are hundreds, if not thousands of us who would gladly make a legal deposition or appear in court to testify in person. I would do both!

Please give this the time and merit it deserves. This complete lack of quality craftsmanship and quality testing are the reason we are all ready to unite in getting Select Comfort into court and letting them know that the inferior quality and their outrageous prices and false warranty info has got to stop/cease/desist! One of your lawyers needs to investigate all of our claims and get the paperwork started with the State vs Select Comfort Trial. Please help all of us that have fallen victim to this complete lack of quality and sky high prices. We will not stop complaining until we see some interest from your legal team. The ball is in your court, they owe thousands of people thousands of dollars.

This is by far the worst bed we have ever owned. We have gone through two pumps on this bed and now we are on the third. When my husband sleeps his side of the bed. it completely deflates during the course of the night. We are getting new air mattresses and a new pump now. Keep in mind, this bed is only four months old and we have had this many problems with it already. We do not want to know what it will be like when their limited warranty runs out since we have had such good luck with their customer service already.

Is there not a lemon law on products that they have to take it back? Not only that when you call them with a complaint, they expect you to be able to spend three hours tearing apart your whole bed going through hundreds of their stupid tech solutions when the actual case is the bed is junk. If I would have bought a normal mattress, I would not need to spend hours on the phone for them to try and decide what is wrong with the bed. Then once they cannot figure anything out, they send you a new part and it takes over a week to make it to the house and you have to spend another 10 hours tearing down the bed to replace the parts and then sleep on it a few more nights and have the same problems start again.

I do not know how this company gets away with selling these beds because from what I have seen on the Better Business Bureau, they do not have a good reputation at all. I am at my wits end with trying to fight with them. All I want is for them to take the bed back and give me a refund.

First we ordered our king bed online. We called the company and they said we could go to a local store and get it that weekend without waiting (lie number one). While at the store we were told that it would be 10-14 days before we could get the bed and this was because they build them to order (lie number two). We got to in three days but had no legs for the frame.

Well we were told that it was ready to be assembled all parts included (lie number three). They sent us legs after threatening to send it right back. When my husband talked to the return department that he was going to send it back but they said at least sleep on it for a couple of weeks and then if we didn't want it we could send it all back without any charge. In other words, a full refund (lie number four).

Well we called them and insisted on returning it because it was the most uncomfortable bed we had ever slept in. My husband slept on the couch for the entire time we had it, except the first night. I was told that we had to pay to ship it back and would be charged $150 for this and that we had to use their labels and could not get our own shipping. They charged us $59 to ship it to use and $150 to ship it back. This is not a full refund. The bed has been shipped back and we have not heard anything from them and probably won't and probably never see a refund. So be aware, they do not tell you the truth; just what they need to sell to you. Buyer beware.

Select Comfort is now being sold by JC Penney at Northwoods Mall in North Charleston, SC. We purchased the queen-sized dual control bed in the 90's. We will try to determine the date more closely by going through our records. We have had our bed for years. We have taken pictures of our bed as proof of our mold problem. Just this week, we discovered the mold when our bladder broke and we took our bed apart to try and fix it. We were horrified to find the mold on the foam and on the bladder on both sides of the bed. Our allergies have been worsened by the presence of this mold in our bed. We now have to buy a new bed to escape the mold. We are retired and not happy about this extra cost.

I have found mold on my bed as well. We have had the bed for sometime and paid quite a bit for it. It's the moisture from the air in the mattress and not being able to air out or breathe. The mold has formed on the top of the air chamber as well as the foam that covers it. I can't believe they can sell this bed for the cost that they do and have this problem. Their site states it's a limited problem but I would beg to differ. An air mattress on its own builds up condensation then to contain it with foam with no means to vent is just asking for trouble. I too have begun to have breathing problems and will have it examined.

On 10/11/2010, my husband and I went to the Sleep Number store in the Carousel Center, Syracuse, NY and purchased the sleep number bed (along with assorted bedding I am stuck with), order number **. The shipping was $59.99 with UPS. The store waived the shipping. I asked how much it would cost to return the bed if I did not like it. The salesman, Martin **, said, "It will cost the same as it did to ship it, and in your case, that would be free." When I went to return the bed I was told it would cost $119.96. Even though I purchased the bed in Syracuse, I have to return it to MN. The advertising for this bed is 30-day free trial, not $119.96 for 30-day trial.

I bought a Select Comfort Expanded Queen Bed after a good previous experience with a generic brand air sleep system that was helpful for my former husband who was paralyzed. The other bed was wonderful for preventing bedsores. So I purchased a Sleep Number product, thinking that it would be better. It isn't better, but I have had it since 2006 and it has been just fine with no problems. The remote still works, the motor works, and the only thing I have added was foam--as it rips in the center. They should have a cover that holds the two mattresses together so you don't sink in the middle. Other than that, no mold, no problems. Since my former bed lasted 15 years and is still being used by another, I expect no less from this one either. I am 60, have arthritis and can't sleep on a normal mattress without a lot of pain in my back, hips, and shoulders. My SC/SN bed lets me sleep comfortably.

After a few years, my model 7000 (next to top of the line at the time) foam pad, which they call a "topper pad," has collapsed even after turning and flipping it several times. I am not a heavy person and this is poor lifespan for such an expensive bed. I could have purchased a couple of high-end beds for less than I paid for their bed! I called and they told me that I could get another "pro-rated" "topper pad" for $127.00 + tax + shipping. I said, why would I pay for another inferior product to have to go through this in another couple of years? I will not recommend these beds to anyone, but I wll tell everyone I meet not to waste their money on this bed.

Because this keeps the unhappy customers away from the retail outlets, where all the new, naive customers are making their purchases.

No frustrated owners standing in line with broken compressors and moldy foam means there are no lost sales due to those of us who are disgusted and willing to say so. To have the retail outlets serve also as parts distribution centers makes perfect sense and would be a huge time savings and convenience for all of us, except the showrooms would be flooded with unhappy owners exchanging broken parts, right? So you have to ship it all back yourself, a major and costly hassle. There is also no in-home service support. You have to be able to take the bed apart often, troubleshoot the leaks, mold and sags yourself even if you are disabled or have a lifting restriction.

Really now, what is that? After spending $2000-$4000 or more for a product that is promised to last for many years to come? It's a complete failure of quality commitment, that's what. A policy of total disregard for the value of a customer. And let's just think about how they have total control over you. You have spent so much on this sag wagon, there is no choice but to spend more when things fail especially any part of the air system, including the air bags and fittings, hose connectors and those cheap compressors and remotes. This so-called sleep system is nothing without air pressure and absolutely worthless if it won't hold air, and that is where they have you totally dependent on their return policy and "refurbished parts" supply chain.

Folks, those compressors are merely cleaned and repackaged and sent out for after-warranty resale, which is why your replacement pumps are failing at an even faster rate. They are still defective! You should have received a new, never-used pump at the pro-rated cost, but they just sent you someone else's nightmare. And the same goes for those refurbished beds. All the parts are just repackaged beds returned within the 30-day trials. How can a piece of foam or an air bladder be "refurbished"?

And for those of you with fungus growing in your beds, do not accept this condition. It is a health hazard to be exposed to airborne mold and fungus, especially if you are immuno-compromised due to age, or immuno-suppressed due to having to take certain medications. And if you have bought these beds due to degenerative disc disease, or have had cervical and/or lumbar spinal fusions, discectomies, laminectomies, etc, be careful. If you experience continued pain and discomfort where you had hoped to find relief, get rid of the bed. You may suffer even more nerve root compression, possibly leading to more loss of nerve and muscle function, potentially in your arms, hands, neck, shoulders, legs and feet--any of these areas is at risk. I take care of hospital patients as an RN, and your health is more important than putting up with respiratory infections or more pain just because you paid so much.

I purchased a Royal Queen (slightly wider than standard Queen) dual chamber 7000 premium pillow top in 2004 for $2575, and had problems from the start. Even sleeping alone in this bed, I always woke down in the valley between the two chambers, no matter how firm I made the two halves. I called CS, and they sent me a flimsy foam strip that was supposed to magically provide support in the middle even before I installed it. I knew it was a joke. A token response to a common problem. Nothing was going to remedy that poor engineering, so I exchanged the two chambers for the Queen single chamber. One problem solved. Just had to live with only one sleep number option. Not a bad tradeoff to be rid of that first sag wagon. But after only a few more months, the expensive pillow top took on a look and feel of its own. Unless I pumped it way up, the top sagged like a hammock.

Well, I don't like a hard bed anymore, so I have had to lie in this soft hole ever since. I can't have another person in this bed. Have to use another. The foam is just not comfortable anyway. That's all you really get with these beds. A thin piece of foam over a bag of air. Don't think there is anything high-tech or special here. There isn't. I am always turning over from positional fatigue. So then, a couple of years ago, the mattress began losing air every night. I had to pump it up once a night and eventually every few hours until I found the leak.

The plastic hose fittings embedded in the mattress had developed cracks. I epoxied around the bases of the fittings, and this worked until a few months ago, more leaking and more filling every two-three hours. I'm here to tell you, it is very disheartening to wake up on a hard base with no air several times a night. So I took the bed apart--again--and the clear plastic hoses from the pump have become so brittle, the hose fittings are again stress cracked, so more epoxy.

But in reconnecting the hoses, one of the the quick-connect couplers just snapped off flush in its hose. It had also become cracked and weakened and was evidently the source of the new leak. So now I have a worthless hose that cannot be taken out of the compressor unit. This bed is nothing but junk materials that age badly. I know I am faced with dumping more cash into a bed that sags, that is really not comfortable for me anyway, or else throwing it away. Could not even give it away now. Be warned, or be depressed, these beds are nothing unless they hold air. If you don't have air, you don't have a bed for many a night, folks, and you had better have a backup bed. A simple, standard mattress that won't fail you. I've had better nights' sleep downstairs on the couch.

Sleep Number's policy for replacing parts is costly and inconvenient. I love sleeping on my sleep number bed. Recently, I have been sleeping on a tempurpedic in the guest room. I would rather be on the sleep number, when it is not leaking air. Unfortunately, just over the warranty time, the air bladder needs replaced. This will cost me at my prorated warranty price of $110.75. They will have me pay $25 in shipping and handling in addition to that price. Also, they want the defective equipment back (probably to "repair" and palm off on some unsuspecting customer).

Sour grapes, equipment does wear out. Even terribly expensive equipment and therefore needs replaced. What really burned me was when they expect me to pay for shipping them their defective equipment back and "Make sure you insure it for $395.00" or if it is lost, you will be responsible for paying that amount. I won't buy another with this kind of "special" customer service.

I have read complaints about the Sleep Number bed and I am stunned. I have had insomnia and back problems for 20+ years. After purchasing new mattresses every 4-5 years, I bought a Sleep Number bed. It has been prayers answered. These people who complain about having trouble putting it together must be lame. I put my first one together with my brother-in-law. Bought one for the guest room after a year and put I together by myself. I'm a girl. It took about an hour including sheets.

After reading about mold, I just stripped mine down to the bottom and it is as clean as the day I assembled it 4 years ago. When I connected the hoses, I used plumbing tape, duh, to create a good seal so only occasionally need to adjust the air chamber. The minimal contact I had with SC was professional and helpful. This was while I ordered my second bed.

My only complaint is, I wish they offered reconditioned controls as their's are not waterproof and I put mine through the washer. No problem, just share with the guest room. I realize this isn't what you want to hear but I love my Sleep Number bed. My back loves it, I sleep better and wake up refreshed.

I cannot locate a local select comfort. The one in Altamonte Springs, Florida closed. I have so many issues with my bed; the sides, head and foot are higher than the rest of the bed. I cannot get the sleeping area comfortable. I pump it up and it does not feel any different. One time, the zipper broke and I called and was told that my "warranty" would cover half and my expenses would be $450.00.

I sewed it myself. I expect that you can help me. The unit I bought was very expensive. I believe you should be able to help me.

It is not a person that I have a complaint about. It is the bed I bought for an ungodly amount of money. It won't hold air, it sleeps like a rock (even with adjustments). I hate it. I don't want it anymore. I want a regular mattress that doesn't hurt my back and allows me to sleep! What can be done to help me? I ordered it off a TV number so I don't know where it was shipped from.

I have the same complaints regarding The Sleep Number bed as everyone else here. My husband and I fall toward each other in the middle. My back pain is as bad, if not worse than before I purchased the bed. The pump is extremely loud and makes it impossible to adjust it during the night.

Because it is an air mattress, it is very cold. It's like an unheated water bed. I have several blankets between the fitted sheet and the mattress to try and combat the bone-seeping cold. I feel completely ripped off. I wish I have found this site before I bought the bed.

We bought our "Select Comfort" queen-sized bed in 1994 (back before it had "numbers" involved). It still works like a charm. I'm not sure why others had problems, but ours is a gem.

I had cervical spine surgery in February. I could not lie flat so my husband went and bought an adjustable bed from Select comfort. Ever since we have had it, we had to have it set on 100. It still doesn't work well. It goes from being too soft at times to too hard at times. You can never set it just right. Where my back lies, it gets like I am in a hole at times. I mostly have to sleep on the edge because a hill suddenly appears and it won't let my body lie anywhere but at the edge. We feel like we are floating on it also. Their warranty showed 2 years and we could return it but now they are lying about it. You could not pay me to have one of these beds. I told my husband to contact them ever since day one but he isn't a person that likes to take care of business. I haven't been able to as all the nerves in my body were damaged and my spinal cord. I want to warn everybody to never buy a Select Comfort bed. My entire back is worse from trying to sleep on it. It is a real nightmare.

Around 2005, we purchased a king size 5000 bed from Select Comfort. We paid more than $5000 for this bed. We have several friends that owned a select comfort bed and it was highly recommended by the morning DJ staff on the most popular country radio station in our town (Since these folks advertise with them, I'm sure their dissatisfaction is taken care of promptly so they continue to rave about their product). Not that we take the DJ's advice to heart, but we expect honesty from them as well when they say they personally have this product and think it is "the best bed you could ever buy". This is a load of you know what.

I have read many of the issues on this site and we have experienced most of them personally. After only about 2 1/2 years of ownership, we complained to the customer service department about the bed. We had been experiencing problems with the bed for about 8-9 months prior to our call, but we had so much going on in our lives at the time that we didn't get around to calling right away.

We weren't concerned about time frames since we were told (and it is widely advertised here) that the bed came with a 20 year warranty. It was never mentioned on the radio or by our salesperson (or friends who have the bed) that the warranty was prorated after a certain period of time. We learned this after calling customer service about our issue.

We, like many others have noted, were told to jump through all kinds of hoops to determine the true issue with the bed. This in itself took 2-3 weeks. They finally told us that we needed a new pump and it would cost close to $200 out of our pocket and we would have to replace it ourselves or hire someone. We told them this did not sound like a 20 year warranty to us and they said we should have read our contract. I told them that we did read the contract and they said that is was also in the manual.

I argued with them that the manual was only given to us after we purchased the bed and they should have been more upfront and they should discontinue their false advertisements. This bed does not have a warranty. They just give you a run around and are extremely rude when you point out that their product is inferior and way more expensive than a regular bed. Our bed loses air every night without the adjustments being done by anyone in our household, the remotes can not be read on most days because the lights no longer work properly, and when we sleep at night my wife's side of the bed loses so much air that I roll into her hole at night where she is sleeping.

Every day she wakes with a back ache due to the loss of air during the night. We have searched the chamber for leaks, the hoses for leaks, etc and can't find the issue. The pump fills the bed with air, but it does not retain the air. This product is just a piece of junk and if I knew then what I know now, I would not have purchased the bed, much less spent what it costs to purchase 2-3 really nice beds that would have lasted 8-10 years each.

I work for a company that offers a Lifetime warranty on our workmanship. I don't agree with everything we do (like making the customer responsible for retaining their paperwork to get the warranty) but if they can prove that we did the work, we take care of the issues at no cost to the customer no matter how long ago the repairs were done (we have been in business for more than 75 years). I often spend my time helping our consumers locate paperwork just, so I can sleep at night in this crappy bed. I hope the people who work for Select Comfort have to sleep in their worthless product and that after reading all these complaints about their product, I hope they have a hard time sleeping.

The bed is supposed to have a 20 year warranty and if they believed in their products from the pump to the chambers, to the covers, they should stand behind their products and their customers when issues arise. This just says a lot about the company and what they really think about their own products if they wont honor their promises to their customers to offer them the best bed you will ever sleep on.

I opened up our Select Comfort bed a week ago to find that it was all moldy. It was disgusting. It was so gross that I tossed it in the garbage where it belonged. My complaint is that I never received any notification or recall notice from Select Comfort. I would recommend avoiding their products because of this. It is very likely that the respiratory problems I have had over the past few years are the result of constant exposure to mold!

I purchased a Select Comfort bed in 2000. It was a queen size. Nothing but problems from the very first night. Company sent all sorts of foam rubber to correct a roll in the middle problem. They even replaced an air chamber. That never corrected the problem. Numerous contacts with CS to no avail. They wanted to sell me a solid chamber to replace the dual chamber.

That broke the camel's back. I took a big hit on the bed but did sell it to some individual for $200.00. This company should recall all the beds they sold and return customers money. By checking online I notice several people with the same problems. I lost my rear on this deal and ended up buying a Serta, a lot less money and twice the bed. They took advantage of a senior.

My husband decided he wanted one of these beds along with the Flexfit foundation. We ordered the "split king" which, as it turns out, is nothing but two twin-sized mattresses placed next to each other. No matter how many times I have scooted them together, a foot-wide space develops between them. They are a lot different installed than they appear in the showroom and there is a reason for that. The mattresses smell bad, look bad and are utterly uncomfortable. The Flexfit foundations are a rip off.

I have tried to address these issues repeatedly with the company but the company has only made suggestions that will cost me more time, money and stress. I can buy a strap that will hold the beds together, for example. Now why did they not offer that prior to installation? They merely had to sell me a $20 strap but instead were worried about selling me sheets, pillows and mattress pads that are anything but essential to the operation and function of the beds. I can send back the mattresses at my own expense but I am stuck with the lousy Flexfit foundations.

What am I going to want with two twin-sized pieces of junk? My best advice is to leave this company alone altogether. They do not want to assist me and they will not likely want to assist you. I am stuck with this ugly mess, which cost over $7000 and I will continue to try to get somewhere with them. Meanwhile, I have an uncomfortable, unsightly bed that smells like chemicals, and because the split king consists of two twin beds that are not tied together (because the salesperson failed to tell us that we needed to purchase a $20 strap to hold the two twin beds together) intimate interaction is pretty hard to achieve on the bed.

I would also be highly concerned if you have pets or small children, who could easily become trapped in the space between the two twin beds. I sometimes wake up to find that one of my arms is trapped in that crevice. It has been a very unhappy, unpleasant and expensive experience dealing with this company. The company is no longer willing to address my issues in writing and has directed me to call rather than emailing. I find this to be disreputable behavior. They should be willing to put their responses in writing after we spent over $7000 on their merchandise.

Over $7000 wasted on poor quality merchandise (I actually do like the pillows); serious costs in my sexual relationship with my husband, which I consider serious physical damage; the delivery people damaged my drywall.

In 2006, I bought a king-sized Select Comfort bed from QVC (on QVC it is known as a "Sleep Number" bed). I have some pretty severe back issues and was looking for something to help me get a good night's sleep. After the first 2 years, the wire remote's LCD quit working and I couldn't see what number either side was set on, so I hesitated to pump it up more for fear of exploding it. However, due to a major surgery and other issues, I didn't complain about the remote until about 3 weeks ago. QVC told me I had to call Select Comfort.

I did and I was told my 20-year warranty was pro-rated (for some reason, I was under the belief that this was a full 20-year warranty), and that they no longer have the wired remotes, so I would need to buy a new pump that supports the wireless remote. My cost for this was over $140 and the pump, which was not defective, was identical to the one I already had. While I was installing the new pump, per their customer service person's instructions, inserting the new tubing after unzipping the cover, the zipper on the cover broke! On careful inspection, this entire cover is zipped with a very small, cheap plastic zipper! I wrote them an email about replacing this cover, as I had just spent roughly $140 for the pump, which I didn't need.

They told me it would cost me $249 for a new cover at my cost of 34% of the regular cost. That means their 66% would have brought the cost of this cheap cover to almost $1,000! That is about half the price I paid for the entire bed and if you add on the $140+ I spent on the pump, we're getting closer and closer to the price of buying a new bed if I were so inclined to ever do business with them again (which I definitely will not!). I went on QVC and rated this bed negatively, of course and QVC encourages us to be honest. I put the review on the QVC website on Wednesday evening and on Thursday it was gone! Also, QVC customers write in and ask questions about a product before buying and are encouraged by other QVC customers to give them our honest experience with the product.

I answered several people's questions, but those also disappeared! So it appears to me that while QVC is encouraging us to be honest, they are being less than honest by deleting my reviews and my answers to the questions of other potential buyers. I am stuck with a very expensive air mattress which has no real cover. And now, is exposed and ugly because Select Comfort does not want to take responsibility for this flawed zipper, which others have complained about. This all started because of a non-working remote control and now it's up to more than $400 to correct their mistake!

Same as the rest, pump out of the box, no good, replaced then numbers on one side go out, other side goes flat. Now, they want money to replace pump. The bed is out in the Casita. We fill it then remove the pump and cap the mattress. Sleep number, yeah, fill her up and let her leak, eventually you'll find a number but it only lasts a night. Back to the pillow top. Eventually, I'll sell the sleep number for parts I guess. Just an elephant in the room for know. Amen to CS, they really suck at it!

I purchased a sleep number bed from Select Comfort in July of this year. After less than a week, I called them to return it as my significant other was unable to sleep on the bed at all. I was informed that it was their policy to make us keep the bed for the full 30 days of the "free trial". When I explained that my significant other could not sleep on the bed and had to sleep on the floor, they still refused to "authorize" a return until I had the bed for the full 30 days.

Through all of this, I was never informed that I was to be making payments on the bed during the "free trial" until I received a phone call from GE Money Bank that my account was overdue and I was being assessed a late fee of $25.00. This was the first contact I had from GE Money Bank about my account. I had never received a card or a billing statement from them because the Select Comfort store had given them the physical address instead of the mailing address. I live in a rural area that doesn't provide home delivery. We have to pick up our mail at a PO Box.

After over 30 days, much mental stress and several hours on the phone, Select Comfort agreed to take the bed back. It took them another week to send the return labels (that they wanted to charge us $200.00 for), and when one of the packages was lost in transit by UPS, we were again told we would have to wait for our account to be credited. As of September 21, 2010 this has yet to be resolved.

We purchased a sleep number bed 5000 queen size in 2004 for $3000. For the first 3 years, it was good. Then the numbers on the remote began to fade and the mattress would go from 100 to 0 within 2 days. When we called for a new set, we were told we had to pay for it. What happened to the 20 year warranty?

We had to pay $206 for "rebuilt" wireless remotes that didn't work any better than the old ones. The numbers on the "new" remotes have all but gone out, and my husband and I wake up every morning in the "center hole" with back and side aches. We have to put a large pillow in the center of the bed to help keep us from "rolling" into each other while we sleep. I would not recommend this bed. It's a ripoff!

My wife and I purchased a 5000 series queen size bed from Select Comfort about 6 years ago. The bed was fine. A few months later we purchased 3 more beds, 2 twins and another queen all for family members spending several thousands in total. After the first year, our bed was not holding air and we would awake in a V shape head and feet higher than our bottoms and suffered severe neck and back pain. We pulled the bed apart and refilled the chamber as instructed by the service dept with Select Comfort.

A few weeks later, the problem continued. I demanded action and requested a new pump system. It was hell to get them to understand but finally the pump arrived. Problem solved, so we thought. A few months later, the bed was shifting in height as one of us got up and almost rolled the other out of bed! We contacted Select Comfort. They suggested to replace the single chamber with 2 chambers. I asked why this problem was never disclosed on TV. We were dealing with fraud as they wanted to charge us to fix a problem that was covered under a 20 year warranty.

After several calls and explaining the amount of money we spent on the 4 beds, back pain we were suffering etc. they finally agreed. The bed was okay for about 2 years. The next problem came as a result of the foam compressing and losing it's shape. My wife and I felt like we were sleeping on a slope and fell to the center of the bed. We took the bed apart as told by the service dept and found the zipper tearing after unzipping the bed 3 times! This did not correct the problem as we were told.

I complained again this time no help. I explained to Select Comfort my wife and I are sleeping on the edge of our bed and suffering undue back and neck pain. The answer was the bed is no longer under warranty. It was limited and you will have to pay for the foam sections. I hung up and a few weeks later the control dials stopped lighting up. Now we can't see our number, the bed is losing air, sides have collapsed all as we watch the lies on TV about the Select Comfort and no back pain!

To make matters worse, one of the twin beds was full of mold. Select Comfort was quick to replace the foam and cover to avoid a lawsuit. We are suffering with a defective product along with others. We have spent thousands of dollars for what? My wife and I need medical attention as our back and necks are constantly hurting. We have not had normal sleep for many years. I strongly advise against this product. We have lost many of days of work. We suffer from sleep deprivation as we constantly awaken from sleeping on the edge of our bed or from falling to the middle. I hear my wife groaning at night as she suffers with these issues. I am so tired during the day I have had a few near misses while driving trying to stay awake. We need help and a new bed.

No Sleep Number on my Sleep Number Bed! I bought a Sleep Number Bed two years ago and the controller which normally shows a sleep number shows indistinguishable characters which cannot be read. Sleep Number says they switched to wireless controllers and no longer support the wired version I bought. They said my only option is to buy a wireless compressor for $250.

Absolutely nothing. Thanks to the posting on this site. My wife and I are in the market for a new mattress. Our current mattress is over 8 years old and has become a bit uncomfortable. We saw the SC advertisement and decided to look into purchasing their product. We went to a sleep number store and met with a representative and received a demo of their products. We decided on the king size I8 model. We were given a price of $3582.06 at which point we decided to do more research which led us to this webpage.

Our representative was very boastful about the product until we mentioned that we wanted to review the consumer reports at which point she started to mention the mold and pump issues. She indicated that these issues have been resolved and not to let this deter our decision to purchase.

To make a long story short, we did not purchase a SC sleep system solely because of the testimonials that we read on this site concerning pump and customer service issues. We want to thank you for the feedback. FYI, we plan to return to the store where we received the demo and inform the sales person of the issues that we have read on this site where senior citizens who purchased their product because of back issues along with other consumers who purchased their inferior products and received extremely poor customer service. Thank you. Thank you for saving at least one consumer from experiencing the frustration and the poor customer service that we would have received from this company.

They advertise this bed as "Comfortable bed." Since I have purchased and slept in this bed, my shoulder pain got worse. I think because of "Air Mattress" your heavy lower body press the air up to your upper body. I bought a tempurpedic mattress pad and placed over this bed and my shoulder problem is gone.Don't get fooled by their false advertisement. I will not recommend this bed to anyone!

In 2004 (via the internet), I purchased a queen set Sleep Number bed, model 4000. I paid at least $1200. As soon as I set it up and inflated it I adjusted the air inserts and laid on them, mine have 2 air chambers. I constantly rolled to the middle. I tried increasing and decreasing the amount of air but still kept rolling. I visited a store that sells these beds (it's an hour drive from her) and was treated rudely by the sales people. I stated politely that I was having trouble with rolling to the middle and it was a new bed. They became defensive and rude and offered no help since I did not buy it in their store. I wanted info. on how to solve the problem.

I contacted the company (after reading similar complaints online) and they sent me 3 foam inserts to put in the middle, between the 2 air chambers. It did not really solve the problem but I decided it would be too much hassle to try to return it. Since owning the bed I have developed serious back pain and problems documented by X-rays and MRIs.

Today I unzipped the pillow top cover and pulled back the charcoal foam topper. I was shocked at what I saw on 1 side- mold spots! I had not opened the inside of this bed in years. I keep a waterproof mattress pad protector and there have been no urine or water damage to the mattress. My house has central a/c and heat and the temps stay 70-75 degrees all year round. There is no reason the inside of that bed should have mold! I noticed on someone else's comment they also found mold on the charcoal foam insert. I am aware of the dangers of mold, it can be deadly or cause serious health problems. I have Type 1 diabetes, I am single and work and my health is very important to me.

Mold on air mattress inserts, foam and pillow top deterioration. I replaced it many times and continues to mold.

I purchased my Sleep Number 4000 bed in August of 2008. For the past 4 nights, I have woken up laying completely flat because all the air in the left chamber had leaked out. I went online and performed all the recommended trouble shooting. My bed continues to flatten out. I called customer service and was told this is a warranty replacement issue. I was then informed it would be $95 plus shipping and handling, for both chambers. I do not have an option to only have the problematic chamber replaced. The agent then informs me they will be covering 72% of the cost which his how I owe the $95+.

I was told when I purchased my bed that I had a full 20-year warranty over defects. I was told this would be at no cost to me. I was never informed of a pro-rated warranty. If I had known this, I would not have purchased this bed. I have a barely two-year-old mattress that can't be used. This would not happen with a standard mattress. I told this to the agent. I informed him I would be letting everyone I know about this. I told him they lost a customer. He was not concerned in anyway. He did nothing at all to offer me other options or even try to help in any way. He said he would save the information so that the quote would be there. That is the solution he offered, merely saving the quote. He then asked if there was anything else I needed help with today.

I'm sorry but I was not helped at all and I find it difficult to believe that a company like Sleep Number just does not care about their customers at all, but they proved to me today that is the case. I would not recommend doing business with them. You are making a large investment in something that will only continue to cost you money in the very near future.

We purchased the Select Number bed in October of 2009. We were told about the twenty year warranty and all of the great things about having one of these beds. I own an antique four poster bed frame and the mattress that must be used on it has to be at least 18 inches. I addressed this with the gentleman at the local Sleep Number store. He assured me repeatedly during two separate trips to the store that the mattress would be thick enough. My husband suffers from severe back pain and we had heard the Sleep Number is supposed to be great for back pain so we went ahead and purchased the bed. After it was set up, I realized that it was not nearly as thick as my coil mattress. In fact, I lost about 5 inches of height on my bed.

The first few nights I expected to be uncomfortable until I could find a comfortable setting. It has now been almost a year and since we have got this bed, I haven't slept more then 4 hours a night. I can not stand sleeping on this bed. My husband wakes up with his back hurting almost everyday. We have called Sleep Number and they act like we are both idiots. They have sent us some parts to try to make the bed more comfortable but the warranty says any work not performed by Sleep Number will not be covered by the warranty. So we didn't try to replace the parts assuming Sleep Number would contact us for an appointment to service the bed.

Finally, we called Select Comfort and was told that we had to do the work ourselves. So now we have a bed we paid nearly $3500 for and we have to do the work on it when its supposed to have a 20 year warranty. Every time we have contacted Customer Service, we experience an aggravating amount of attitude. I can't believe we, as consumers, paid this much for a product under false pretensions, only to be treated like we're idiots. I want Select Comfort to buy back the bed so I can buy a Simmons Beauty Rest that has a 7 year warranty that I know for a fact they stand behind.

In 2005, after returning home from 3 three back surgeries which had left me paralyzed for 6 months, I received a queen size Select Comfort mattress as a welcome home present from a generous nephew. I am now waiting for the third air pump to arrive. When he called to order the pump, he was told it would be 7 to 10 days to ship! The worse part about the wait was I disconnected the pump from the bed and lost all air in the mattress. I was stuck with a bad back, a flat mattress and a 10 day wait.

When I called Sleep Comfort to express my feelings about their air pump and my displeasure about the 10 day waiting period, they did agree to send the pump out NDA at their charge. Still, this happened on a Friday and it will probably be Tuesday before I see the new air pump. Besides the inconvenience, this is starting to get expensive. Even pro-rated, the pump and shipping charges come to approximately $150.

I just got through reading all of the remarks on the Select Comfort bed not holding the air. I have not looked for mold but probably I should. I have a king bed purchased 9 years ago. One side continually lost air. I called in to the company and they sent to some plastic things to put on it. I was told that if that didn't work it was the pump. When asked what that would cost, I was told $200 pro-rated which surprised me because as all the other people thought, I too thought that it was a 20-year warranty. Period.

End of discussion. I was just about to order a new pump when I got online and saw all of these complaints. Am not sure what to do now. The best thing about the bed, in my opinion, is the light weight mattress when changing bedding, etcetera and I have not had any problems except the bed losing air. The pump is currently disconnected but the one side is about out of air and the side that's working is also losing air. I'm thinking Tempur-pedic may be the way to go. Has anyone had a totally positive experience? The consequences of a new pump will be whatever the traffic will bear which in my case will be around $250. I'm not sure, however, after reading all of the remarks that this is the smart thing to do.

We purchased an adjustable bed less than a year ago. Within one month we wanted to return it because it was too short for my husband even though we had tested it at the store. Since then my husband and I have attempted to adjust the pressure, but are continuing to have lower back issues, which I did not have with my other Select comfort bed. We have wanted to return it and get just the mattress as we still have the bed from before. They will not listen to us. We continue to make payments on this expensive bed even though we can hardly sleep in it.

Also, my daughter just got parts for hers because she was having problems. She installed the pieces, but it did not solve the problem. She received the parts less than 1 month ago, and they told her she could not return it and get her $414.00 back. We have a bed for $6700.00 that we cannot sleep in and have to go to the chiropractor at $72.00 a trip to get an adjustment. My daughter is out $414.00 plus her fiancee has to go to the chiropractor and then suffer from lack of sleep because they have to sleep on the floor or the couch.

We ordered a Select Comfort Queen Bed one month ago. The sales rep at the store extolled the virtue of the risk-free trial and 20-year warranty. We didn't care for the bed at all. The only firm place on the mattress is directly over the air bladders. In the center there is a foam divider that you fall in to, and the outside edge of the bed is this same foam.

If you intend to buy one of these mattresses, I implore you to sit on the edge of the bed as you would when you are getting up or putting shoes on, and you will see exactly what I am talking about as the mattress crushes flat. The risk-free trial is a deceptive at best and an outright scam in my opinion. It is actually going to cost you $300 between shipping and return costs. There is less then $200 in material in the mattress so Select Comfort is still making a profit on a return. If you want to try one of these beds out, demand that they waive the setup and delivery fees up front.

Also, do not buy any accessories from Select Comfort like pillows, etc. There is no return on these items. Even if the sales clerk tells you there is. Our Select Comfort experience ended up costing us $700 to try the bed out, risk-free for $30 days. We have to keep the pillows, the mattress wraps, etc., that we bought. The only item we did buy that I would recommend is the Select Comfort Body Pillow.

We have had our select comfort for 8 years. Except for the fact that I have to add air about once a week, we have had no problems. We lived in Indiana for 6 years with the mattress and moved and now 2 years here in Florida. I just checked the mattress and it is just fine.

I wonder if there are some type of body fluids leaking into the mattress with those that have the mold. The reason I say this is the pictures show the mold mostly where the trunk of a persons body would lay, not near the feet. My father used to sweat profusely, perhaps this is the problem. I love my Select Comfort and would have a hard time sleeping on another bed.

They refused to return merchandise, all sales are final (not what they brag about). I purchased a replacement pump ($108). Before it arrived, I discovered I did not need it. I called to get return information and was told they did not do returns, all sales are final.

I purchased the Select 5500 4 years ago. It started leaking slowly early on. But after 2 years, it started losing air dramatically. Worst bed in the world. Do not buy anything from this company!

I had a Select Comfort 5000 bed I purchased several years ago. I had the bed about a year and the mattress started to sag. I called the company and was told that I had to blow up the dual air chambers to 100, leave for about an hour, and then adjust to my settings. The bed still sags. I find myself sleeping in the middle of the bed each night and I don't get the sleep. I deserve for close to $3000. A complete rip-off and I can't even sell the bed on Craigslist for $200. I would not recommend this bed to anyone.

I called the company again and I had to pay 3 for a foam piece (because it's not covered under warranty) and shipping. I shouldn't have to pay for the piece of foam for their defective bed.

I bought the bed in 2004. In 2009, we smelled odd smell and the bed stopped operating. I read instructions to disconnect, wait, reconnect, nothing. I called and was told that warranty up. My husband opened the unit; wires had burned and called them back. They said because I had opened unit they would not take it back; I got several operators and supervisors. Finally I got Crystal, who said she would mail a "new" unit, and we had to mail the old one back. I received a new pump on 5/7/09, mailed back the old one on6/12/09 (ref #**). About 5 months ago, the bed stopped working. I unplugged for half hour and it was still not working. The unit has a sticker that says "refurbished". I was now told I have to pay for a new unit.

I am unemployed so this was not an option. Well, a day went by and the unit started working. This past week, it happened again. I just got off the phone with Bill. He said there was a defect with the units; they had manufacturer re-examine them. It turns out it is most likely a heat problem that does something to the unit. They are mailing me an updated unit, at no charge. I am supposed to receive a brand new, not refurbished , unit next week, at no charge. The Rep, Bill was extremely nice and I thought you would like to know that the company now sees it had a problem. If they don't mail me one, I will write back.

Purschased bed in Sept.09 with bedding accesories totalling in excess of $2,100. We have experienced mold issues and this is unacceptible. No response from the company with regard to this recurring issue (unbknownst to us upon purchase). HELP - please!

We purchased this bed with accessories in Spet. 2009 totaling in excess of $2,1OO - THE BED HAS SINCE ACQUIRED MOLD AND WE DON'T LIVE IN A HIGH-HUMIDITY ENVIRONMENT. CONTACT TO THE COMPANY HAS GARNERED NO RESPONSE - PLEASE RESPOND OR WILL REPORT YOU TO THE BETTER BUSINESS BUREAU FOR FALSE BUSINESS PRACTICES INCLUDING THE BETTER BUSINESS BUREAU.

I purchased a sleep number 5000 bed from the above company as a closeout sale.. I was not told that all sales are final. I got the bed set it up only to be in constent pain because of the bed. It had a very thin foam pad on it and it keep making sink holes in the bed.I have back problems and had hoped that the sleep number bed would help with the pain. I have spend 5 nights of pain trying to get the settings on the air chambers and with no luck I had enough of it. I am a disabled widow living on a fixed income, I don't have $1500.00 to throw down the toilet as I had done so with the purchase of this bed. I called the customer service and they told me because it was a warehouse closeout I would get no refund nor could I return the bed.

If it had been told to me by the salesman I would never have purchased the bed. It should be told to the buyer in my opinion that there would be no returns or refunds under any condition. They have taken advantage of many people with this and something should be done about it. No matter what you buy there should be a warranty with the item. I have to sleep on a couch now until I can afford to buy a regular mattress. I should have checked the reviews for this company and seen all the negative reviews, I would never have wasted money that I didn't have. I had to put it on my charge card. They make everything look nice on there flyers and tv ads but leave out a lot. I was lead to beleive that it was a new bed and it was refurbished, that should be against the law. I hope something can be donne with this company, it's time someone stopped what they are doing.

We are not putting anymore money into this expensive bed. Apparently, their warranty is not free to fix their bed. By the way, about 5 years ago, we had to put memory foam on top to even be comfortable sleeping because of the crack in the middle. Would not recommend this to family or friends. These beds are way too expensive to have such problems!

I have filled out a complaint form a over a year ago I believe. Since then after several doctor appts and increasing pain and inflammation, it was insinuated my problem may be toxic. After researching the bed since that is when the problems started... I see too many complaints of similar issues and now MOLD in the beds. Sleep # was aware and never told customers. This is a legitimate lawsuit. How can you have so many complaints on this and not do anything? You are supposed to be for the consumer. Alot of people have posted comments on several different sites of being sick, in pain and headaches from this bed. I would like to know what you're doing about it and who else I should contact. I have already called Select Comfort's president's office and after mentioning mold and calling the newspapers, they returned my money (3 years? later) after constantly calling customer service and getting nowhere. I just got the bed picked up this week. I can't believe they and Consumer Affairs is aware of mold and nothing was done to make them notify consumers.

Purchased a King 3000 bed with digital control on 10/13/2007 for $1,128.74. Left air chamber developed minor leaks starting in late 2009. Ignored the issue till June 2010 thinking it was atmospheric causes, etc. until it was consistently losing 50% or more of pressure overnight. Called Customer Service on 6/5, told to disconnect hoses and replace with plugs to isolate the chamber from the pump. Same result, left chamber still deflated in morning. Called 6/12 to request a replacement, was told that the item was beyond it's 2 year warranty and a pro-rate cost replacement could be provided. Marissa (CS Agent) stated that they would need the old chamber returned. This lead me to ask for a new chamber as replacement, not a refurbished item. She stated they could not guarantee (translation - your gonna get a refurb)a new item under the prorated replacement. Bottom line: this is costing me another $65.

I was skeptical when purchasing and recall asking the sales rep if there are issues with the beds leaking. Their response was that issues if any occur after many years of use and/or significant abuse. With my case, 2+ years is not "many years". Recommendation - learn from my mistake, any thing under pressure is bound to leak - go by a conventional bed and save yourself the hassles. Cost me $65 to replace.

I dont understand somethingwhy would a replacement part not have its own guarantee to work instead of defaulting to the original beds warrantee? So every year you have to pay more percentage to replace parts, ok, I get that, but if say the motor needs replacing, you pay to replace it, then a year later it goes out again, you have to pay 4% more to replace the same thing. Shouldnt the part that is replaced have its own guarantee to work, or begin from the day it was shipped in its own warrantee, so that each year you have that specific item you will have a fresh increase of responsible percentage.

For example, you have had the bed system for 10years, and you have to replace the motor, so you pay the percentage equal to having the bed for 10 years. Then 2 years later the motor needs to be replaced again, so this time why not pay the percentage equivalent to 2 years (because that is how old the motor is) instead of paying the percentage equal to 12 years? The motor isnt 12 years old, so why pay the percentage equivalent to a 12year old motor?? Very confused. Please explain the rationality to this process, right now it doesnt seem fair.

So, my story is as follows: April 2008 I had the motor replaced due to leakage, which was covered completly. Now June 2010 the motor needs replacing again due to the SAME thing, leaking. I have to pay 22% of the cost, ok but when I asked if I have to replace it again in 2 years do I pay 22%, they said no I would have to pay 30% to get it replaced. Due to the increase of 4%/yr. So, how doese that make any since? Very frustrated!!

I have the C2 base models. I assembled them myself, and the directions/pictures were quite clear. Never have to flip a mattress again! When needed, I can zip the top off, wash it, line dry it, and put it back on the bed.

I have owned my Bed for about 2.5 years. When we purchased it, we were told that it has a life time warranty. Well that was a lie. The air pump is now broken and I am being charged a prorated amount of 80$ plus shipping and handeling. I spend well over $6,000 for this bed. I am so sick and tire of products breaking and the companies do not back them up. The sales people lie to make sales. Should I have known that they do not back up thier products I would not have purchased it.

My husband & I purchased a queen size Select Comfort mattress in 1997, AND LOVE IT. Within the past few years we have purchased one for each of our girls and now purchased two more for their homes at college.

GREAT PRODUCT & I would highly recommend to anyone!!!!

They will only warranty for 30 days. Too overpriced, air constantly goes out and not comfortable. Do not purchase this bed. Sleep in a deflated bed or pay $158.00 for another pump. Constant back problems from bed and cannot afford new one.

I just wanted to say that, like others on this site, I have had problems with the king size Select Comfort bed sagging to the middle. We have had the original pump and original bed for 7 or 8 years now and have never had problems with anything else, other than the sagging in the middle. We are going to try what they call the "chamber lift" to see if that helps. I told them I had lower back problems lately and the first guy told me to play with the settings, up and down. The guy I called today said that a lower number--35 or 40--is better for lower back problems. Hopefully these steps will remedy the problem. Lower back pain from uneven sleeping surface.

The bed began losing pressure, Select Comfort recommended capping the air chamber (mattress) after re-inflating. The mattress held pressure. So then, they informed me that the pump needed to be replaced. The bed has a 20-year warranty. I now find that it is a prorated warranty. Anyway, with a $3000.00 bed and only two major things that could possibly fail, the pump or the mattress, what good is a prorated warranty? New pump with tax and shipping close to $120.00. Terrible warranty and somewhat misleading sales staff. They never mentioned the prorating or the possibility of failure. I caution anyone considering these beds and feel the public should know more about the possible costs associated with such an expensive bed. At this point, I feel I overpaid for a low quality product that boasts a 20-year warranty. It cost $118.00.

Our Select Comfort bed did not seem to stay firm on the one side. I called customer service and was in effect told that this was a "do it yourself" project in order to isolate whether it was a slow leak or a faulty pump. I called the local store which was 7 miles away. I was told that it would take two visits at $135 for them to isolate the problem. I sent a fax to the company president. I never got a response. I sent two e-mails to customer service, no responses. This company is only interested in selling. After that, you're on your own!

I purchased a PP4. I wanted to return it but we had already upgraded. You only get one shot at a swap upgrade. In Nov '05 last week, the bed went from 50 to 20 two nights in a row. We checked the plugs and chambers as instructed. The third night, it dropped to 0. I woke up in such bad back spasms I had to go to the doctor to get my back injected and I am still on anti-inflammatory meds, muscle relaxers and icing (four days later) plus I still need to go to work. Select Comfort prorates their warranty so it costs the consumer money to fix whatever problem that has occurred (after two years). I'm no bed expert. How do I know what's wrong? We're burning it!

I purchased a Sleep Number bed in 2000. In 2003, the mattress top failed (flattened, I rolled to the center) and was replaced under warranty (I paid for shipping). I just called and the warranty doesn't cover mattress tops. The entire cover, foam and fabric surfaces would equate to almost $900 plus shipping and the pieces aren't sold separately, it comes as a kit. Totally disappointed! I have always touted this bed as a great buy with an excellent warranty but I'm fed up with rip offs! $2,000 bed is worthless because the parts that wear out aren't covered under warranty. They are considered wear items. Do not purchase from this company, you're at the risk of bogus warranty.

Bed doesn't work! It broke within the first year. Warranty is deceptive and misleading (salesperson lied about the warranty) and when we confronted him, he said he wasn't responsible and gave us a card for the customer service. They were rude, condescending and bothered that you were complaining about the poor quality of the product and if I were to send them $450, I could have a new motor since it is obvious that I broke it! Then they said, "Well, you should have plugged it into a surge-protected power strip and I said that we had and they said that I should have bought a proper one and I said it is approved by U.L. and they responded that they weren't familiar with that brand! How absurd. All I did was sleep on it and try to use the air pump and adjust the bed to watch television or read. Do not buy from this company! Maybe we should all band together and get a class action suit going and we could all sleep better (but not on this bed). We are out about $5000 because of this! Do not buy from this company!

For the past 4-5 years, I have experienced severe respiratory problems necessitating assistive medication and every 4-6 hours of inhalation therapy at home. In October 2009, I experienced severe respiratory distress and went to the ER at St. David's Georgetown Hospital in Georgetown, Texas where I received intravenous therapy, respiratory therapy and injections. I was advised to stay as an in-patient and did so for 2-1/2 days before the hospital physician pronounced a diagnosis of COPD with unknown cause. I made an appointment with a pulmonologist for 10 days, but in 4, I was again in severe respiratory distress due to no known cause, received a CT-scan to rule out cancer and TB, admitted to the hospital over Thanksgiving for 10 days, received "IV" therapy, respiratory therapy and specific medications. I was discharged on many of the same and more medications and home inhalation therapy.

After a month, I was greatly improved. It was then that I heard a news report that the Select Comfort mattresses had been identified as caring black mold and causing severe illnesses in people. We had this mattress so we inspected ours which indeed did have a large accumulation of black mold. I contacted the company who then said it was not a severe problem, but it could have been cleared using bleach to the area. I refused and requested my money back to afford me to purchase another mattress. I was advised by "SC" that all mattresses would have black mold due to transpiration from the body. I again insisted that I receive my money.

They insisted I package my mattresses and appliances to have them picked up by their choice of shipping company. I had to pay for the packing, but they did send shipping labels. We mailed 6 large boxes and did receive the refund. I am very concerned that the company did not notify owners of the sets which they knew to be causing a problem to prevent personal injury these 5-6 years. While I have been better physically these past 4 months than in 6 years and our area is experiencing the worst allergy season in years, I do feel that this experience could have been prevented and the damage to my lungs and the secondary effects from the medications could have been prevented. I still have residual problems from the medications. Please notify me of any legal action against this company so that I can become a part of it. This is severe liability.

My wife and I bought a bed in 2006. The product looked good in the store, but when it came, I was surprised that the foundation was made of plastic, and that it came in many pieces. Not even a year after buying the bed, the foundation failed, collapsed in the middle of the night. I called Sleep number, and they replaced it. Just tonight at 2am the foundation failed again, wrenching my back. I called them, but lo and behold their costumer support was unavailable. I am sure they are sleeping, but I can assure you I am not. I plan to call them, and request a different foundation. I am sure they will refuse. I commented on their wall on Facebook, but found out that they refuse to post negative comments. If you have not yet bought into this product, don't. Don't waste your money.

I purchased my queen bed (pillow top, double air bags, remote control) 10 years ago. My back really loved my new bed, but within a week, one side was losing air. Customer service (cs) said it was the pump and sent a new one, and I was told to try it for a few months. The new pump did not solve the problem, and cs did not respond to my further complaints. For 10 years, I have reset the pressure for one side every 2-3 days.

Now, the second mattress has begun to leak. I decided check out the website for comments and found that I was in the company of a host of dissatisfied users. I will call cs in the next few days, but I am sure I will get the same consideration I got 10 years ago. I will no longer recommend this company to anyone.

I bought a bed for over $4,000 in 2006. At the time, the saleslady assured me that there was a 20-year warranty that covers the bed that is prorated after a few years, depending on the problem. I called recently for service. Instead of getting someone to come out and look at the bed, the customer service person started telling me to tear the bed apart and figure it out for myself.

When I asked if anyone couldn't come out and help me, she said it would cost $159 just to have a technician look at it plus the parts that I would have to install. This company is a big ripoff, for $4,000 for a bed that is only 4 years old that is caving on one side, the foam side piece is woefully inadequate. I would never buy this mattress again.

I purchased a bed and was told it would be covered by a 20 year warranty. I had trouble with the mattresses losing air. I was told that customer care would call to schedule a replacement part shipment. I never received a call and was given the run around until any repair would cost me. Then I was told the warranty was prorated and how much I would need to pay. I have a bed that will not hold air unless I pay more to have it repaired.

My husband and I decided to buy a Sleep Number bed based on the company's claims that it would eliminate back problems and that it was the best bed for overweight couples. I weigh 280 and my husband weighs 230. I specifically asked the sales manager if this bed was appropriate for a couple weighing over 500 pounds. He told me that this bed is the best bed for heavy couples. However, since sleeping on this bed, my minor back pain has become debilitating back pain. I have had to take naps during the day in my La-Z-Boy recliner because I feel like I haven't slept when I wake up. I wish I hadn't had them remove my old mattress because I probably would have put it back on by now.

his bed cost us $2500. Since sleeping on the bed, I've experienced more back pain than any other time in my life. When I wake up in the morning, I literally cannot get out of bed until I slowly stretch my back to the point that I have regained enough mobility to attempt to walk. I'm a former collegiate athlete and began to think that, at 39 years old, I'm just starting to develop arthritis. In fairness to the company (as well as my reluctance to accept that I wasted $2500) I decided to try sleeping elsewhere last night to see if I still felt the same pain when I woke up. So I slept in my La-Z-Boy recliner and woke up with virtually no back painI. I could not believe it. Sleeping in a 12 year-old recliner was better on my back than this bed.

It just seems to me that this company should be punished for making claims that back pain disappears when using this bed. It's a false claim. I've also read that 79% of owners are happy with their beds. I would imagine that these "satisfied" customers have either not taken the time to voice their complaints or are people who are very lightweight and would be comfortable on any bed. My son has a very basic Select Comfort bed and loves it, but he's 11 years old and weighs 100 pounds. He would be comfortable on any bed.

This is the worst purchase we have ever made. The customer service are snide, condescending (telling us to keep sleep journals), and not well educated on the mechanics of these beds. The salespeople at the store we purchased the bed have distanced themselves from this company and no longer sell Select Comfort. After so many complaints and questions, you would think a business that wants to be successful would change their customer service to people who could actually provide service. We still haven't received any replacement parts and even when we do, they expect you to do it yourself! The product is faulty but they demand their clients to replace their own mechanics and pumps.

My chiropractor and doctors cannot believe how much my health has failed. We are furious with this company. Don't waste your time, money, precious sleep or your health on this complete junk. My back, neck and shoulder are more painful than ever. This bed has not only been a waste of $6,000, it has caused damage to my health and interrupted our sleep for almost a year.

I purchased my full size mattress in 2001. I have had no problems until lately when the mattress loses air overnight while sleeping. I e-mailed the company who gave me instructions about checking the 'o' rings, if they were okay, to then cap the mattress connections with one of those white caps. Well, as a 79 year old handicapped lady, I had to ask a kind neighbor for help. He did what was told. The 'o' rings looked okay so the mattress was blown up as instructed and the white cape secured on the connection.

Well, it lost more air than when I slept on it. So my neighbor really looked the mattress over very carefully and tried to find where there would be a leak and could not find one. When I contacted the company again, I was told to read my warranty as it is a 'limited' warranty. Here I bought what I was told had a 20 year warranty and now I'm supposed to get the air out of the mattress, bow it up, mail it to a service place and have to pay X amount of dollars, plus 25% of the purchase price for the nine years that I've had it.

Well, I'm going to keep it and just put more air in it each morning. If it should go completely, then I will buy one of those blow up mattresses for less than $100 and will have to live with that as I have an extremely limited income, social security only and cannot have the extra aggravation I have read about in the other complaints listed. I, too, will not ever recommend Select Comfort to anyone ever.

When I called and explained that it was a new coach but bought at an auction, they said it was not covered under warranty, because it was now considered used and the warranty is not transferable. They want $300.00 to send out a replacement pump and wireless control. The point is that it was never owned by an individual. I purchased it from a company that was a reseller. I would never buy another Sleep Comfort, especially after reading all the complaints that are now on the web.

I purchased a new motor home with a Sleep Comfort bed, the controls don't work. When I called and explained that it was new coach but bought at an auction, they said it was covered under warranty because it was now considered used and the warranty is not transferable. They want $300.00 to send out a replacement pump and wireless control. The point is that it was never owned by an individual, I purchased it from a company that was a reseller. I would never buy another Sleep Comfort, especially after reading all the complaints that are now on the web.

So I and my ex-wife ordered a Select Comfort air bed a few years ago. It was a king size bed and we were happy to get it and had heard that these were amazing beds. When it arrived by UPS, it was in several boxes and I had to help the UPS man move them off his truck. Once inside my home, I began to open the boxes. I put the pieces together and immediately began to see that this bed was nothing but a bunch of plastic. The whole "box spring" if you will is nothing more than plastic pieces bolted together by you and then long plastic boards that are slippery, which means that when the top mattress is put on the bed slides around.

Pray that you have a headboard and foot board because if your don't, your pillows will slip behind the mattress every night and when you wake up, you will be about 3 feet away from the wall and your pillows in between the wall and the mattress. Within the first two months of having this bed, it started to make a squeaking noise. So we called Select Comfort and they said they would send a replacement part, which they did but when I received it, it was strips of fabric that you stuck on the plastic. Then it came with brown felt pieces of plastic that you put in the plastic as well.

For paying thousands of dollars for this bed, they give you 5 dollar pieces of rubbish to fix. Then the air chambers leak bad, I would have to fill them up every night. Then after a few months of sleeping on this thing, you wind up in the middle because it causes a hole between the two mattresses. It's the worst bed I have ever had. This bed had been nothing but trouble. It's caused back aches, many nights of no sleep. No rest at night makes your days worse. For the amount of money spent on this bed, you would think it would work right.

Approximately 3 years ago, my wife and I purchased the "top-of-the-line" Eastern King bed and spent over $5,000. All the bells and whistles, adjustable, massage, etc. We had the bed delivered and paid for the "professional" set up so that the job would be done right. We were told that when you first fill up the new bed mattresses, that it would probably lose some psi, but eventually it would be fine. True to word, for the first three months, my wife's side would lose air and mine wouldn't. Then my side started losing air as well.

Six months later, we called the store to complain that the leaking was getting worse and not better, we were told by the same guy (store manager) we bought the bed from that there is nothing that he can do. His crew are contract laborer and not specialists or technicians. He said no sense in calling the company in that they can't do anything either.

We called and left messages and never once got a return call. Our bed wouldn't even be good to use as a floatation device in the water! I am trying again to make contact with them and will report back later, if I get some form of response. This company needs a class action brought against them. If there are any lawyers out there, I will sign up. I won't even need to sleep on it! We have spent $5,000 on a mattress that for all intended purposes (sleep) is worse than our old Sealy mattress.

As have so many others, I bought a Select Comfort dual control (not Sleep Number) queen-sized bed a couple of years ago. No problems with the pump/losing air, however, I have always had a "trench" in the middle between the two separate mattresses. I called Select Comfort, the woman with whom I spoke said it happens often with the dual chamber queens! I had a king dual chamber prior and never had a problem with it. She sent (free) the hard foam "insert" to put in the middle under the mattress. At that point, I get thrown to the sides instead of to the middle. I give up. I'm selling it on Craigslist and buying a Tempurpedic.

I purchased a Select Comfort Memory pillow, the type where you have three different rolls of various firmness to insert, and I tried it out for 6 weeks and developed increasing neck and upper back pain. I had double protected the pillow and it was like new. I could not return or exchange it. I will not purchase another product from Sleep Number - Select Comfort again.

We bought a king size, adjustable Select Comfort bed about 3 years ago. After 6 months the pump went bad and they replaced it with a reconditioned pump. About 3 months ago, we started having problems with the pump and one of the mattresses would not hold air. I called Select Comfort and they wanted $250.00 to replace the mattress and the pump.

It was then that I realized that I got a pro-rated warranty. My fault for not reading the paperwork. The salesperson led us to believe we got a full 20-year warranty. The replaced parts are reconditioned. This company makes its money on its carefully hidden warranty. Beware. I would not recommend this company to anyone.

Listen folks, you are all right! This is the biggest piece of crap I have ever bought. I'm on my second pump, which was leaking. I filled the bed to my number then put a cap, that I bought at the hardware store, on the end of the release hose. When I feel the mattress getting soft through barometric and temperature changes,I just use the "Fill" option on my side. It will stay inflated for a long time. Cold air shrinks and hot air expands. I know this because I live in Wyoming so the bed is always shrinking.

We purchased a Sleep Number bed in 2007. It is a king size pillow top next to the top of the line. It cost nearly $4000. It started losing air on my husband's side and the customer service suggested that it would self regulate when he got up during the night to go to the restroom. Sounded strange! Then the bed began losing all its air on his side during the night and looked as if it were a hammock! This wasn't good considering he needs a hip replacement and is in pain! The customer service said to unzip the mattress and unplug the motor and cap off his side to see what the problem might be! This means sleeping on 100 and isn't comfortable either! When we unzipped the pillow top mattress, the zipper broke and we had never touched it before! Unzipping it was their idea.

Now, when I tell them they want me to roll it up and mail it to them and pay $300 to receive a new top to the mattress. Can you even imagine how expensive it would be to mail it on my money? Also, the air chambers were wet with moisture to the point that it looked as if we had wet our bed during the night! Now, we know how the beds form mold. The motor was said to need replacing as well to the tune of $200$. The end of the story is we cannot afford to replace anything! This is way too expensive and we are using the broken pillow top as well as it still being wet!

There was actually another small part that needed replaced and having dealt with the rude people at the customer service on the phone, I decided to go into the College mall in Bloomington, IN to simply ask if they could assist me in ordering the part. When I arrived at the store, there was an innocent customer signing her papers for her new bed! There was a man helping her and two other employees standing around doing nothing. I asked if someone could help me order the small part that I needed for my bed. I became very upset when the man said in an unkind voice that I could dial the phone just as easily as he could! I was shocked and very upset!

I then told him how much I hated the bed and wish that I could actually burn it and he said, "Go ahead!" He was so uncaring and the other employees just stood there rolling their eyes! I told him that it seemed crazy to me that I should have to service this bed as if it were a car and he just became more angry with me! Moral of this story: Sleep Number company is a rip off and full of uncaring rude people that only want your money and once you have the bed and they have your signature, they are finished with you! Don't do it!

I purchased a Sleep Number bed on January 10, 2010 for over $5,000. It was a split king and the beds rolled all over the place. I was not happy with the bed and wanted to take advantage of the 30 day money back guarantee. It appears that there really is not a money back guarantee. If unhappy, you may return half of the bed and receive about 1/5 of your money back. I went to the store to seek assistance from my salesperson and she told me that the bed was not installed correctly. She told me to call customer service to have them come out and reinstall the bed properly. They refused to come back out saying that there is no way to install the bed incorrectly. The customer service was rude and terrible, and the contract was misleading.

I have been ripped off and doing something about it, regarding Select Comfort Sleep Number beds! Problems are very similar to all problems on this website regarding this product. Here is my research and what I've done so far. Through Better Business Bureau, they have 516 complaints in the last 36 months.

I called and filed a complaint 314 to Better Business Bureau at St. Louis MO. I contacted Illinois attorney general's office (Lisa M.), requesting investigative reports about this company under the freedom of information act. I was told that this company has been investigated several times. I am also filing a complaint with this office. This is a stock company, investigating whether the names of the stockholders are public information. I am sure the stockholders would like to know all the problems with this product that they are investing in and the lack of corporate concern.

Finally I just got off the phone with Fox 2 Action News in St. Louis MO. Fox 2 News has a thorough investigative segment for consumer protection that is broadcasted on channel 2 in the St. Louis MO area. I spoke with Bonita C. Investigative reporter and she is initiating the investigative process and will get back to me. I spent $1,600.00 and dumped into a money pit! I refuse to invest anymore for the maintenance of a mattress!

I was to move into a condominium in August of 2006 so I began researching mattresses. My condominium move-in date kept getting postponed so I actually didn't get into my unit until April of 2007. My mattress was installed shortly after that date. I waited for the rest of my furniture to arrive so that I could have an exact placement for the bed. I was 77 at the time I ordered the bed so I asked a lot of questions. I have a form of Aphasia that makes telephone conversations difficult. I am right handed. Speech should be handled by my left brain, but the nerves wind around and end up in my right brain for processing speech. Most people that know me don't realize that I have a speech handicap because I can read their lips. I can't do that over the telephone. Therefore, I never purchase anything where problems need to be handled by telephone.

This was a major part of my original conversation with the store. I was not able to stand at the counter long enough to discuss the purchase so I sat on one of the beds. I was assured that all I had to do if I had a problem was to come to the store and the problem would be taken care of. My first problem was in the first year I had the bed, I rolled over and my back hit a board sticking up in the middle. I also explained that I had osteo-arthritis in my wrists and fingers and couldn't do things such as unzipping and zipping up the cover. A neighbor (no longer living next door to me) unzipped the cover and found that the foam pad was split in half. I went to the store. They asked if there was someone that could help me put the pad in a box.

The post office said the carrier would help me because I am handicapped. When a new pad was returned (no charge) my daughter helped me put it on and zip up the cover. I was pleased with the service. I was also told that that the mattress has a 20-year warranty, the conditions were not given to me until after the mattress was installed. One side of my bed is not holding the air. I am currently sleeping on the other side, but that side is on the wrong side to get to the door easily. Standing is not my best skill. I cannot lean over without falling. I need one hand on my cane in order to stand or walk. I went to the store for help. The staff is very nice, but none of them could help. Your policy doesn't allow them to telephone for me. For help, I must call the company. I did. I explained my problem.

(None apply. Obviously, I am sleeping on the side without problems.) Change in sleeping position. Be sure to lie flat on the respective air chamber in your normal sleep position when checking or adjusting your firmness setting.

Additional weight on the bed such as a pet or person lying next to you. Heat from an electric blanket or heated mattress pad. Changes in room temperature. Changes in weather. Sun shining in your window on one or both of your air chambers. This is not the case but it is the only one that could possibly apply to my situation. Having your bed close to a heating duct. Programmable thermostat that is warmer during the day and cooler at night. Changes in the bed's temperature due to your body heat (i.e. setting your number when you first get into bed and are cold, then warming up through the night.).

Changes in barometric pressure. At certain times of the year, this change can be significant especially winter. Another really important thing to keep in mind is you must always be lying on the bed on your normal sleep position any time you set and check your Sleep Number. The reason is because the Sleep Number is a pressure reading, if there is no pressure on the bed, you will always get a reading between 5 and 15.

If you feel that the above does not explain the reasons for your air loss, please continue to do the following troubleshooting steps: First, disconnect the pump's hoses from the air chambers. The female connector at the end of the hose has a gray tab that you can press to release the connector from the chamber. Inspect the rubber O-ring on the air chamber's male connector to make sure it is not cut, cracked, or missing. Visually inspect both the male and female connectors for cracks or damage. If the connectors or O-rings are damaged, reply to this email to let us know which is damaged and provide your preferred mailing address so we can send you a replacement.

If the connectors and O-rings appear normal and intact, please continue with the troubleshooting below: (I challenge anyone to do this without moving the bed, sitting in a chair, not using their hands! Their salesclerk was well aware of my situation when she sold me the bed! Are their people paid commissions for sales?) 1) Reconnect the pump to the air chambers. 2) Locate the small white caps that came with your pump. The assembly instructions suggested placing them inside your mattress cover or keeping them in a safe place near the bed. 3) Inflate the bed to a little firmer than your preferred firmness level, while lying on the bed in your normal sleeping position.

(We ask that you over inflate the air chamber to allow for air that will escape while you are capping the chamber.) 4) Disconnect the hose from the air chamber and quickly place the cap on the air chamber's male connector to cap off the chamber. You will want to wait a minimum of 48 hours with the air chambers capped off, or until you can feel the air chambers go flat in the case of a very fast leak. Please do not reply unless the chamber loses air. If the air chamber holds air, we will ask that you reconnect the pump. If the bed leaks after re-connecting the pump, please call Customer Service at the 800 number listed below, for further assistance. We will then be able to determine the correct replacement component, as well as if there are any associated warranty costs."

I can't do anything they want me to do. To get to the pump, I would have to move the bed. I can't stand without support. I have osteo-arthritis in my wrists and fingers. I have a bad heart (Atrial Fib), kept going with Warfarin (Coumadin). I will be 80 in June. I called back. I was told that someone could come to the house to fix it for $159.00. If the pump was broken, a new one would cost $70. I would have to pay $70 for the 3 years I had used the pump. Are they telling me that the original pump cost more than $450.00 when new? When selling me the mattress, I had a warranty of 20 years unless I misused the mattress in some way. I got the limited warranty information from the installers as they left.

Their next suggestion was to get a neighbor to help me. How much do they pay neighbors to do their warranty work? I would never have purchased the bed if the salesperson had been honest with me. I explained my processing problem. I went over my health limitations. I was assured that all I had to do was to come to the store and they would take care of everything if there was a problem. Nothing was said to me about a limited warranty until the mattress was delivered. I was told the mattress had a 20-year warranty. I know that they won't do anything to help. I didn't realize that I would have needed to tape my conversation with their clerk for my promised warranty to be valid. I assumed that their policy is "Sell a mattress no matter how many lies you have to tell to get your sale."

Another customer complained, "At that time I inquired about their 20-year warranty and was told by Richard ** that my bed and all parts would be completely covered for the entire 20 years including all shipping at absolutely no charge to me. There was no mention of a prorated warranty at any time. The paperwork that I saw and signed also did not mention it as well." I may have sent this twice. I didn't understand the Type 2 words box.

Pump stopped working on my side. Capped the hoses and mattress stays at setting with hoses capped. Obviously, pump is defective. I'm preparing to return the pump for the first time. We'll see how it goes and report our experience.

I bought a Select Comfort bed in 2000. For the last two or three years, I have suffered from allergies more than ever before. I would be feeling better during the day when I was out but once I got in bed, the symptoms returned. I tried to figure out if it was something in my bedroom. A couple of days ago, I saw a news segment on one of our local stations about mold in older Select Comfort beds. Something clicked in my mind and I unzipped my pillow top cover and turned back the foam. Sure enough, a big black splotches of mold. I called Select Comfort and they are sending replacement foam and air chambers. They have a record of customers. Why did they not issue a recall or contact us directly when these complaints starting coming in? I would not have had to be so sick for so long if they had done so.

I have suffered from allergies to a greater extent than usual over the last two or three years. It always got worse in the bedroom. The allergies sometimes became so severe I developed sinus infections and bronchitis. I have had a hard time sleeping all night, waking with severe congestion and coughing. Having spent lots of money on over the counter allergy medicines as well as prescription ones and doctors visits, I am unhappy to learn that Select Comfort knew about this problem and didn't warn us to check our beds. I am going to have to check with my doctor now to see if there is anything special I need to do to recover from this mold-induced sickness.

We have been trying for four months to get our Select Number bed repaired. The one side keeps going flat over night. We tried everything to find a way to repair it. I tried first through emails, then the phone. Finally, it was determined that it was the mattress itself and was sold a kit and mattress that should take care of the problem. At no time were we told that the sale was final. In other words if that didn't work, too bad. I was told there was a two-year warranty. Now, they want to sell us a pump. Of course, this time they stress the sale is final but they will give us 50% off because we are unhappy; another $113 plus shipping. Seems to me that a company should stand behind their merchandise. Does anyone know what recourse we might have?

We bought a select comfort bed about 10 years ago. It did not hold pressure on one side. After several calls, they agreed to replace the pump. Six years later, same problem. This is the first time we had heard about a prorated guarantee. Apparently, a 20-year guarantee is not a guarantee at all. This time they wanted $150 for a new pump. Given we could not use the bed without a new one, we relented to pay the bill. The new one worked 18 months and then not only does it not hold pressure but the hand controls did not work to re-inflate.

I called again this week. We are now told we need a new one. The cost is $150 again. When asked why the warranty is not covering the cost, we were told even though this pump was new, the warranty is factored on when we bought the bed (10 yrs ago). So even though the latest pump (#3) was only 18 months old, we pay as if it was 10 years old on a sliding scale. It makes no sense to me. Another $150 18 months later. This will be the 4th pump in 10 years. In any event, based on our experience, I would be very careful!

I needed a new bed before I retired. I purchased a Select Comfort so I would never have to buy another bed. I have had this piece of junk for three years and after numerous calls, it is still leaking air on one side. Now, I am stuck with it and cannot afford to get a different bed. There should be some class action taken against this company to get their attention. I just got 20 years of heartache. Being a senior, I cannot make the repairs myself so I continue to wake up in the morning with the same back pain I wanted to get rid of by purchasing this bed.

I bought the bed three years ago. I ranted and raved about it because I was happy for that time, but then it stopped working the way it was supposed to. The bed sags in the middle, deflates on its own. The "high tech" packing foam it has as its main support system is worthless. Now, the customer service people's response is: "You have to buy new pumps, new foam, etc." I paid $1700.00 for that piece of junk, but the company refuses to take responsibility for the bad product they sell.

I am currently in the process to present a complaint, and to take this to the extent my strength allows. I have developed chronic back and hip pain from this experience. I've been forced to buy a new mattress, a conventional one this time, in order to finally get a good night's rest.

We bought a $7000 bed and we were never told that in a couple of years it will sag in the middle. They are aware of this and make a pad that they charge you for shipping when you complain. Problem is that if we were told this, we never would have bought this bed. There should be a law that requires them to disclose this information. Their customer relations department has rude people that aren't really interested in solving your problem. What can be done about this?

I purchased a Select Comfort bed. I got it home and had to readjust the air pump number every night. At some point in the night, the air would go out of the bed. My husband and I experienced significant back pain and requested that the bed be returned. After several refusals to pick up the bed, the company picked it up. Beware that there is a 400.00 dollar expense to trial. It's the worst bed and customer service we have ever experienced.

I purchased the bed around 2002. We're on our fourth mattress, second pump, and we've had leaky valves. Now we're suspecting bad O-rings on the valves as being the culprit for the leakage.

For the amount of money this company charges, their product should be far superior to what it is -- essentially two camping mattresses in a frame. Their customer service is pretty weak. They always want you to use plugs on the valves to stop the leaking before they'll agree to talk about replacing the mattresses at a prorated charge of course. When you use the plugs, your mattress is disconnected from the pump, which makes it impossible to adjust the air, which we do. We don't keep the pressure at the same level all the time. The plugs prevent us from using the bed in the manner in which it was intended. So I feel the plugs are not an acceptable solution.

I have learned to tell the customer service people that we've already tried the plugs when trying to order new mattresses under warranty. They seem to let it go. I advise others with leaky mattresses to do the same.

On 1/20/10, we had a bed delivered from Select Comfort, for which we contracted to pay approximately $3,000. After sleeping on it for about a week, we heard a thumping sound accompanied by a squeaking noise whenever my wife or I turned around on the bed. I called Select Comfort's customer service and told them my problem. I was told that they could send someone to my house to check out the bed for $150. After going around and around with them about how the mattress was only a week old, they agreed to send someone out at their expense. Two delivery and installation people came to check out the bed and determined that the air chambers were defective and should be replaced for the noise to stop.

After they left, I called customer service again and relayed what the installers said. Customer service put me on hold to find out what to do about my problem and after holding on about 10 minutes, I was disconnected. When I called back, I told my story again but the next representative didn't know anything either, so I asked to speak with a supervisor. I was connected with a Howard W., who claimed to be the highest person in office there. I told him my problem and he suggested that I take the whole bed apart and start over again. I told him that the two installers just did that, and to that he replied, "They're just delivery people. They don't know about the bed." Keep in mind, they wanted me to pay $150 to send these people to my house. And, these are the same people I paid $160 to deliver and install my bed in the first place, who Select Comfort recommended to use.

I refused to do what he asked for fear that I might ruin the bed more than it was and it didn't sound right to me to do something that someone else just did. I asked that he send me two new air chambers and have the men return to install them. He kept insisting that he walk me through troubleshooting the bed. It was then I decided to send the bed back to them because they did not stand behind their product. Then, he told me, I had to pay $306 to send it back to them. I told him I didn't see fit that I had to pay this charge to send a defective bed back to them but he insisted and was very nasty and arrogant too.

I have never dealt with a company that treated me so badly. Then to add insult to injury, if you recommend someone to purchase a bed, they will send you a $50 card to spend as you like. Well, my daughter bought a bed right after I did and I let them know about it and was told I would receive a card. When I made arrangements to return the bed, I asked why I didn't receive the card and I was told, it was cancelled because I sent the bed back. How's that for a good company? Just wanted to let you know about the disappointing dealings I had with them and try to save someone else from the same problems. Thank you for your help.

Our pump has stopped working, thus we cannot adjust the mattress firmness. Sent an email to customer service via their website and no response. Bed is uncomfortable and sags.

I bought my mattress a couple of years ago and within the first two days, one of the two air chambers deflated every night and so I had to add air. Finally, I called customer service and asked them if this was normal and they said they would send me another air chamber (refurbished) to replace the original one. When I replaced the air chamber. I noticed that it said "refurbished" on the original one they gave me with the original purchase. I told them that I was not pleased and I wanted a refund and they said that it had been past 30 days and they were making an exception by sending me a replacement chamber at no cost. After one year, I moved and so the bed was placed in storage, for a couple of years, until recently.

After reassembling the mattress, it did not work properly, and so I once again called customer service and explained to them that the pump was not working and one of the air chambers would not inflate and this was the second time I had this problem. I also explained to them that the bed was practically new because when I bought it in 2004, I moved after 6 months and so it had been in storage the whole time. They were very rude to me and refused to send me a new air chamber and said all I needed was a pump.

I explained to them that my unit was dual chamber and one of the chambers was inflated. It was the other chamber that was leaking air. After arguing with the representative and her supervisor, they finally agreed to send me a new pump and new air chamber, only the price had changed since the first person I had spoke with. It was now $75 more. The supervisor said that the other rep must have misquoted me for both parts. I agreed to pay $250 for new air chamber and pump.

I waited 2 months and I never received it. So, I called back and asked why I hadn't received the parts and the new rep "Marie" said that the ticket was never sent to the warehouse because they don't have the same parts any longer. Then she said that she would resend the ticket and expedite the order because I had waited 2 months and no one called to tell me that the order was never sent. She charged me $192 this time and I thought that I had already paid $250 back in November so I don't know what the new charge was for; she said they never charged me. I am having my bank investigate the charge from November.

The reason that I am making this complaint is because when I received the parts this month and reassembled the bed and installed the pump that they sent recently, I noticed that the original parts they sent me, the pump and both mattress air chambers were refurbished.

So I bought a refurbished bed to begin with and that might be why the bed has never worked properly. They want me to send them back the original pump (refurbished) and the original air chamber (refurbished) or they are going to charge me again for the parts. I was under the impression that it is against the law to sell used mattresses as "new" and also it is against the law to sell used mattresses period. How disgusting! My mother also bought a bed from them prior to my purchase and she took hers apart and the parts are "refurbished" and she has the original parts as well. What can we do?

I have two Select Comfort beds, one bought in 2002 has never had a bit of trouble. The other, bought in 2007, started acting possessed with erratic inflation, deflation, and not obeying the controller. One call to a pleasant lady at Select Comfort and we went through some resetting procedures and the bed is acting the same as the day I bought it. You others that are complaining must be smoking something because my pump was fixed in five minutes or less. To be fair, Select Comfort should publish the resetting method on their website and it would have saved me an hour of trying to figure it out myself.

I purchased Lyocell sheets for a king bed. I paid $300 for the sheets. I washed them numerous times according to manufacturer's directions. After 9 months of use, when they came out of the dryer I put them on the bed and I could then see a large area (about 2 feet in diameter) that hsd thinned so much it could be seen through. In the middle of the thinned section was a large hole about 6 inches in diameter. I called Select Comfort and they basically said "too bad so sad" there is no warranty on sheets. I am very disturbed that a person can pay $300 for sheets and have said sheets only last 9 months. Sheets that fall apart is something I would understand from $19.99 sheets at Walmart, not from $300 sheets at Select Comfort.

Looks like the same complaint as all that are listed. Bought a king size duel chamber bed, first pump was bad right out of the box, later one controller stopped displaying numbers, other side was losing air. Was told the next time that the pump cost was pro-rated and would cost way more than I was willing to pay, so the bed goes into the guest room and we get our old bed back (10 years now on the conventional mattress) sleep bed had problems from the get go. Was told they did not make the pump I had anymore (wonder why?) and that the parts were not interchangeable.

That's when I thought I'd do a little fixing on my own (kind of grew up taking things apart and putting back together), so I took the cover off the pump and noticed the controllers. They say our wire direct plug in (so you could get a controller and replace the old, just need to know how to unscrew the cover of the pump) and noticed that all four air line basically slid over a port (no clamps) and these ports are where the cracks develop because of the placement of the pump under the bed and the pressure the tubes put on these ports when they change direction (like up to the mattress).

Obviously, a poor design that the consumers seem to be the research and development for. When we get to the point when we can afford another mattress (conventional) the Select Comfort will find its way to the curb. But for now, it keeps our house guests limited to three day stays, and then we have to ** up the air mattress again for the next time. If this bed was a vehicle, I assumed this would be on the recall list!

I purchased a king adjustable bed and I'm having problems with the air chambers holding past 24 hours. In addition I have replaced the air pump and had to replace the side bumpers twice and need top replace them again. I have rotated them per instructed and still have slumping on the edges. I'm not happy with the product for the money I paid. There will not be any future purchases with SC.

I purchased a sleep number bed 4 years ago. I recently moved the bed and the pump failed. An internal fitting broke. Customer service explained the prorated warranty and we will be getting a replacement shipped in 5-7 days. So it will be 2 weeks before our over rated, over priced bed is functional. I went to speak with the salesman, Sebastian, who, while I can't say he is the rudest person I have ever met, he certainly is the top 2. All I wanted to find out is if they could do anything to speed up the delivery of the new pump. He accused me of destroying the old pump; he told me that I could take him to court. He told me how lucky I was that they were doing anything about the pump. He told me that most people were angry that they had to pay for the entire pump.

I agree with the other comments about this company. If you like to pay more for a bed and be verbally abused by a salesman, buy this bed. If you want to be treated with respect, then buy elsewhere. Do not buy from this company. They do not stand behind their product and with the defensive aggressive nature of the salespeople that has been reported, my assumption is they have a horrible product to stand behind so they spend their days defending it.

I was ready to purchase a $7K Sleep Number King i10 mattress and adjustable frame (top of line, based on the sales ad of No Payment and No Interest for 12 months). I filled out the credit application and it we approved on the spot however, for only $3,500 and I have a credit score of 800. I told them if they would call management and get the credit raised to $7,000, I would buy the bed. They only commented they "could not" do more than $3,500. They did not say in the No Payment/No Interest for 12 months was limited to $3,500. I left the store with no purchase. I was going to call another store when I got home however, when looking for others stores, I came across this site and after reading, I believed I did the right thing with leaving the store with no purchase.

We have owned our Select Comfort king bed for many years now(at least 10)and have had almost no problems with it except for the comfort(or lack thereof)that we suffered with for many years. We found out how to fix the comfort problem finally. We simply purchased and installed a 4" memory foam pad on top and the comfort level increased dramatically. Select Comfort's story about eliminating the "ham mocking" you can experience in a waterbed is a bunch of baloney. I know this to be a fact as, prior to getting the Select Comfort; we were waterbed people for 20 years.

Recently, another annoying problem appeared. The bed was losing air slowly, and it wouldn't register the pressure or adjust properly. Finally today I'd had enough and decided to find out exactly why this was happening. I proceeded to remove & dissect the pump (I love to take stuff apart). LO and Behold I see the problem almost immediately! A white hose running from the air pump (wrapped in foam) going to the plastic control/distribution valve was literally falling off the pump. This hose is only pushed onto the smooth fitting coming out of the pump and I suspect that it was never fully pushed on in the first place as, once I pushed it back on, it seemed that it wouldn't just blow back off from the rather weak air pressure the pump was putting out. After reassembling and reinstalling the pump under the bed it is now back to reading pressure and airing the bed up as it should be.

I went online and found the bed we thought would be right for us. I ordered it on December 7, 2009. I ask for delivery and set-up and was told it was not available in our area, so there would be a $59.99 delivery charge and we would have to assemble the bed ourselves. It would take about an hour to assemble. The bed was delivered on the 9th of December. It took between 5 and 6 hours to assemble; parts were very hard to do. After 6 nights, we knew we had made a mistake. It was like sleeping on concrete.

I called the company on the 15th of December about returning the bed. At that time I was told they could not talk to me about returning it until January 7, 2010. (I have an advertisement that says on one side you can take up to 30 days to decide, on the other side of the same ad, it says after 30 days. It's very confusing. I asked about a return procedure and was told we would be charged the original $59.99 delivery and a return of $59.99, a statement they are now in denial of saying.

I called back on January 7, 2010 as I was told to do, and was told they still could not talk to me about return because I was not supposed to call until January 8, 2010. (I have notes on all my calls and I wrote down the information so I know what I was told). On the 8th of January, I called and asked for return assistance. I was told we have two options. We could pay $29.99 for each return label (we have the same 5 boxes that came to us for $59.99), that would be 5 labels for a cost of $149.95 to return same boxes to them. I explained that I had been told the return charge would be the same as shipping, $59.99. They contend we were told how much it would cost to return the bed, and the only thing we were told was $59.99 return fee.

Why do the same 5 boxes that were originally shipped to us for $59.99 now cost $149.95? Our other option is to arrange shipping ourselves and they let me know it would cost a lot, more than the $149.95. We have never received any paperwork on the bed, that included what we were originally charged, delivery form or anything. The only thing I have from the time of ordering are my notes. Guess that is why they feel free to deny anything they have said to me because it is my word against theirs.

We bought the sleep number bed by Select Comfort. The bed requires repair. They have no repair service. When we bought the bed, they said that if we ever had a problem, someone is available to come out and fix it. No one ever came. There is no customer service for this product. We spent 4500 dollars for this bed, and we are unable to use it.

We purchased a Select Comfort Queen Dual Ultra 3 Pillow Top with foundation over 11 years ago and could not be happier with this bed. I have had chronic lower back pain for 16 years and this SC bed has helped a lot with letting me get some sleep. We paid a total of $1,500 for it at the time and it has been money well spent. I am at a loss as to all the complaining at this site.

The first poster wrote that she was not aware of the prorated 20-year warranty for a month after she bought the bed due to paying for it in installments. I put mine on VISA and I knew about the warranty upon delivery of the bed as it was with the setup information. Also, it is customary to put warranty/guarantee information in the back of the book--all manufacturers do so, and there was nothing sneaky about it at all. Yes, the numbers change on my bed too, no big deal just add air, simple! I would highly recommend Select Comfort beds to anyone.

Kevin is dishonest and the product although a good theory is NOT what it is claimed. After ordering I found a ton of claims of people being ripped off. I decided to file an alert with Visa so I would not get taken. Bed is not NEARLY as adjustable as claimed and the valves are pretty inaccurate and cheap (ineffective). These are some shady people.

I had a leak in one of my air chambers. I contacted Select Comfort and they sent me a new chamber at a reduced cost of $110.81, which included tax and shipping. To my dismay, there wasn't any pre-paid shipping label to send the old one back. I had to pay the shipping for a chamber that they will refurbish and use again. If I don't send the chamber back to them in 30 days, I will be charged for same. What kind of business works this way? It sends the message that they do not care about customer relations. They are only interested in the almighty buck.

Very disappointed and will never purchase from them again.

I bought a select number bed a few years ago and have had nothing but trouble with it. I guess I should have searched the web for complaints like I just did before I bought it. I see that others are having the same problems that I am. The pump was replaced and it didn't help it. I roll towards the middle of the bed. They have sent me pieces of foam which don't help, and in fact make the problems worse. I spent $2400.00 on this bed and as far as I am concerned, I don't feel that the company stands behind their product. They want to sell them, but after you buy it, your on your own. After seeing other people's complaints, I believe this more than ever. Every time you call customer service they ask the same questions over and over until you get tired of their game and just stop calling.

My father and Mother bought a sleep number bed 30 months ago. One of the mattresses are deflating so trusting costumer service to be helpful we called them first. Working with them we eliminated the problem to the mattress, which they were willing to replace for a cost of 28% of the cost. That seemed outrageous to me because it is only a few years old. I searched for the problem and found that the air connector had pulled away from the mattress and still they were no help in either the warranty or in fixing it. it makes me wonder if they are not selling a product that constantly breaks in order to charge to replace it. why hasn't some one looked into this company.

My Father told me the beds were demo,refurbished. So he can't get a refund.I know My father will never sleep in his bed either. This just isn't right.

Also, the bed does not hold its shape well it tend to bow aroung the sides. This bed does not stay on the base very well and has a tendacy to shift off the base. Took the covers off and found black stuff growing on the air chambers - no wonder I am having alergy problems. If you do not want to have back or alergy problems stay away from this product.

we have had nothing but problems ever since we've had our bed! aches, pains, anxiety and sleepless nights. do not buy one, you will be sorry! they are ruthless!

Unless you want to put it on a very high setting (which is like sleeping on a rock with a curve in the middle)which forcess the bed not to move too radically you enjoy a night of sleeping on a rock at an outragious price. We have been disatisfied for now 10yrs and wish we would have bought a large rock with a pillow top for about half the price.

Like so many other customers complaints, this company, their bed, and customer service department are horrible. I purchased a 7000 bed in 2005 and was promised that the 20 year warranty covered everything. For almost a year now, my bed is sinking in the middle, which forces me to sleep on either the left or right side of the bed. I purchased (at full price) a piece of foam several months ago, and that did nothing to help it. I have had 3 back surgeries and bought this bed so that I would have a maintenance-free sleep system for 20 years. Their customer service department is as rude and uncaring as any I have ever seen. They keep telling me to take this and that apart, despite the face that I can't bend.

Then they suggest I have a friend or two come over and help. Help will never come from this company. I just ordered a new air chamber, and they did pro-rate that. I asked why they didn't pro-rate the foam several months ago, and they simply said the foam wasn't eligible for pro-ration. They are not Customer Service; it is a self-service money-making scheme. As I have told them, when I bought a mattress from Macy's and something happened, they sent someone out to check it out and replaced the mattress at no charge to me. Customer Service told me I was wrong, and that no company would send someone out to troubleshoot a mattress problem. I would never buy another over-priced and poor quality mattress from them, and I predict this company will lie themselves out of business before too long. Of course, they like to tell me that my problem usually never happens, but when I see all the complaints, I realize they lied about that, too. Someone at SC should stand behind their products. It's been a painful lesson, and I regret I ever walked into their store.

On my 3rd and last Select comfort bed!!! My first two beds I had no problems and still to this day they are without complaints. But the third and most expensive bed has been a nightmare dealing with the select comfort reps concerning air loss in the dual mattresses. Yep I have kept a daily log of air loss on both chambers and loss a total of 30 on one chamber and 20 on the other chamber. Numerous calls have given me the same old story about they will lose air and this is normal. I have heard the barometric theory, the temperature fluctuation of home to now the theory that the sir pump has a computer in it that is very sensitive to air changes! I have explained I do not lose air in my 5000 bed for last 6 years! This falls on deaf ears.

After 20 years I explained to Select Comfort that this last bed has a very bad engineering problem that the company needs to address. I also informed them of all the complaints on the interenet and was told that was only 1% of their customers! I also mentioned I bought a 4th bed and not from select comfort and that only brought silence. Obvious this company knows there is a problem with the new design of pump and/or air chamber and instead of fixing the design they have taken to just dishing out excuses. I would not recommend this bed to anyone and will be replacing my beds with another company. Tired of the run around and excuses. Even if they replaced product with new product it will still yield the same results because who ever is making the product has cheapen the process and it shows in the problems being incurred from all the complaints. I am going to hunt down CEO address and send letter.

Purchased dual chambered-dual remote 7000 queen size bed. The in-store rep stated that there should be no problems with the bed for at least 10 years and that there was a 20 year warranty for the bed. These beds are extremely pricey. The rep assured us that this purchase would enhance the comfort of our sleep. Upon receiving the bed, items were missing from the shipment, after calling customer service, the items were sent no charge, but we had to wait for the missing items to complete the set-up of the bed. The 1st 6 months the bed was very comfortable, but then the air had to be replenished- starting with once a month until 3 1/2 years later we were at filling the bed every night. Then the pump went out all together.

Upon calling customer service, I was informed that the warranty was actually a prorated warranty and 3 1/2 years -select comfort will only provide for a 68% off the retail price of a new pump but will not send a new pump, a replacement part is refurbished. Along with sending a refurbished pump, Select Comfort only provides for a 30-day warranty on the refurbished part from the day Select Comfort ships the item. Then, the refurbished part falls under the warranty of the bed from the original date of purchase. When I asked the Supervisor of Select Comfort "What happens if the refurbished part dies on the 31st day?" she replied that I would have to pay the warranty price from date of purchase of the bed.

Select Comfort also stated that the warranty specifically identifies that the replacement part for any items will be refurbished. This is an incorrect statement. The warranty, which is received with the bed, therefore no ones gets the chance to read the warranty prior to purchase, does not specifically state that the replacement parts for any defected product will be refurbished parts. When I requested a new pump for replacement because I am already paying $200.00 with the 68% off, I was informed that a new pump would be an ordered product and I would have to pay full price, only refurbished parts are sent as replacement for defected parts.

The warranty does not state refurbished parts will be provided for replacements, if the company has a prorated warranty, then the replacement part for a defected part should come new since Select Comfort is already not providing a warranty for the replacement part based upon when the part was replaced.

I have owned this bed for 2 yrs and 7 months. the pump has gone out and I hve to pay $148.51. For a product that has failed and should have lasted longer then that for what you pay for. The bed was over $2000.00 and very simply made. I think there pump for these beds should be investigatged for short term ware. We hardley ever shange the number. Very sad that this product is not what they say it is. I will not refer this bed to anyone with out informing them of the cost to maintain it.

The Massage Unit died, and the replacement doesn't work! I have been getting the "royal runaround, and just paid nearly $300.00 for replacing the air pump and the remote. This is a SCAM, and would like to start a "Clas Action Suit" against "Sleep Comfort". Anyone want to join? Have had 4 back operations, and need the massage unit, badly!

The bed rolls to the middle, the sides bulge way out over the bed frame. It is constant battle to keep the sheets on (and we've tried several of the over-sided because of the buldging sides to get them to stay on.

As far as I am concerned, I bought a very expensive piece of junk bedding. The worst part is the customer service. They have no one to come to the home to service and check out the problem...I suppose they want the consumer to hoist it on their bad back and carry it back to the store...where you will continue to get absolutely no service(?)

We bought a sleep number bed in 2005 we have replaced the foam matress once and it is time for another replacement since then I have looked underneath at the bed frame and the supports are all sagging I have called sleep number and they told me those weren't under warranty and it would cost 180 plus shipping for the supports they are no help

My husband and I purchased our 1st Full size bed in 1994 and then went to a queen size in 2006.In 2006...after the purchase of the queen size we needed to purchase a chamber for the full size....Later in 2006 we had to buy a new pump and a mattress cover for the queen....I tried to wash the mattress cover so it shrunk and it is my fault.I take full responsibility on the cover.(the 1st cover)On 11/12/2009 the queen size mattress was low (this is the bed we use and the full size is in the spare bedroom which gets very little use)I pumped up the queen size mattress and it blew up due to the pump not shutting off!!

This pump is 3 years old......in blowing up the mattress it blew a 3 ft split in the chamber and a 2 ft split going in the opposite direction!! It also forced open the mattress cover and the zipper was split open.....so now we are required to purchase a new chamber a new pump and a new mattress cover at the price of 420.95.Now keep in mind this will be the 3rd pump and the 2nd mattress cover!!When we received the new parts we realized that the mattress cover did split apart but was able to be zipped back up and we never even took the new cover out of the package.I called to see if I was able to return the cover and I was told NO..the componet parts are not returnable!!

What lousy customer service and I will not put any more money into either of the select comfort mattress nor will I tell anyone how much I love my mattress! I feel that if the pump did not shut off then that is a faulty pump and I should not have paid a cent to Select Comfort for anything! I will now look into the traditional mattress with a better customer service!!

I have contacted the company several times and they want to charge me for new foam and someone to come in and replace the cover...They advertise 20 years waranty, except the pieces you need....I don't sleep in this bed because the foam sides are all twisted and the cover is stretched out, this moves the foam top 8/10 inches over the bottom frame of the bed. I can't sleep on this side or site on the side of the bed because I slide off. I can't get the company to rectify my problems without additional cost. I would never refer "Select Comfort" bed to friends or family.

We bought a queen size pillow top mattress with a wireless remote from select comfort on march 3, 2009. with the understanding that it was the greatest bed on the market for the lower back pain. Since that time we have called select comfort to tell them how uncomfortable this bed is ,three times. your sleep number changes in the middle of the night, there is a dip in the center of the bed that causes you to roll down into a valley. If someone gets up from one side of the bed, the other side of the bed inflates pushing the other person up high. We have called customer service all they want you to do is to keep trying different steps, but none of them seem to work. I'm very displeased with this product.

6 years after purchasing the select comfort 5000 with the 20 year warranty we began to have troubles. No problem I say as I have a 20 year warranty. Foam pad and mattress topper are normal wear and tear items with no warranty and are expected to replaced at regular intervals conveniently sold in the stores (per warranty department). That was not disclosed in the in store warranty discussion with the sales person. I truly think that needs to be disclosed not sprung on you after you have a problem. Also have a slow leak that I have to narrow down. I am 6.5 years into ownership of and item with a 20 year warranty and If I have to replace the bed or parts I am now responsible for 47% of replacement costs and shipping both ways of "covered items" plus 100 percent of the parts they deem normal wear and tear??? NO WHERE DOES IT DISCLOSE THAT THERE ARE WEAR AND TEAR PARTS THAT SHOULD BE REPLACED EVERY FEW YEARS AND CONVENIENTLY SOLD IN THE STORE FOR EASE OF PICK UP! WRONG WRONG WRONG.

Howard is a supervisor for customer service. I asked him to lower the price for the replacement of a pump that has failed twice in 3 years. He stated the company has never altered the warranty price. He also stated he did not have the authority to change the warranty price. In a call to Select Comfort today the sales support claimed the pumps last 12 to 15 years. They say that the warranty is prorated 4% per year after two years and don,t mention the 20%jump it takes at year three or the fact that the 4% starts at day one.

Bought a select comfort king size pillow top bed with mattress and components, the entire package on Nov. 2003. At that time we were told that there was a 20 year guarantee on the mattress and components. Nobody told us that the guarantee was prorated. Several months to a year later the pump did not operate properly, we called customer service for a new pump and they replaced it at no charge. Again, nobody told us about the prorated guarantee.

On, Oct. 2009, we called and told customer service that one of the buttons on a remote sticks and we can not use the air chamber on the right side of the mattress. They told us that we would have to buy a new pump and remotes and that the remote that we had could not be repaired. I asked why did we have to pay for the pump and remote, that is when we were told about the prorated guarantee and we would have to pay out of pocket for the parts, tax and shipping, total $210.00. On Nov. 5, 2009 I spoke to James and I had to order the pump and remote because I can't use the bed without them.

ALSO, THE KICKER IS, THAT WHEN YOU RECEIVE THE PUMP AND REMOTE, IT HAS A 30 DAY GUARANTEE, AFTER 30 DAYS MY NEW PUMP AND REMOTE GOES INTO THE PRORATED GUARANTEE FROM THE DATE OF MY ORIGINAL PURCHASE WHICH WAS NOV. 2003. Why should that apply to my new purchase. The guarantee should start from the day that I purchased my new product. THIS MEANS IF THE PUMP OR REMOTE GOES BAD AFTER 30 DAYS I NOW WILL HAVE TO GO INTO THE PRORATED PERIOD FOR SEVEN YEARS NOT SIX YEARS. WHAT A RIP OFF!!

I WILL NEVER PURCHASE ANOTHE MATTRESS FROM SELECT COMFORT AND I WILL TELL EVERYONE I KNOW NOT TO BUY ANYTHING FROM SELECT COMFORT. This company should be under investigation for misleading the consumer about their inferior product. What can I do about this, I can't throw the mattress away, I am at their mercy. Also, without paying for the new pump and remote, the mattress is useless. I hope that I can help someone else from this experience and let them know that what you see advertised on TV and in magazines is not always true and that Select Comfort does not stand behind their product.

The bed's support is controlled by two wired remotes, each with a display showing a "sleep number". In the 5 Years I've owned the bed, the segments which make up the digits of the display have been failing to the point that the remotes are not readable.

In making a warranty complaint to the company, they say that I must pay a prorated share of the cost of a unit with contains a very expensive pump as well as some controls for the remotes. This results in a cost of $180, plus shipping for the heavy unit.

The bed is badly engineered with shoddy parts and the company doesn't stand behind their products.

I purchased a Select Comfort Bed from this store in NOvember 2006. WE were very specifically told that it had a lifetime warranty. The motor on the bed no longer works. The cost for the new motor is 177.00, almost 25% of the original cost of the bed. The new motor only has a one year warranty.

We bought our sleep number bed 4 years ago. Our queen pillow top is wearing along the edges so there are holes. Our remote is not showing the numbers anymore so we don't know where we are as far as our sleep number. Also, our air bladders do not hold air like they should. I called the company as well and we were told to cap the bladders, blah, blah blah. For the money you pay for this mattress you would think that they would hold up. As far as the comfort the bed is wonderful, for durability I give this bed a 0. Do not buy this bed if you want something long lasting. You will be greatly disappointed.

I purchased a Sleep Number Queen 5000 in March 2007 with the impression that I had a full 20 year warranty. And like others, I didn't realize until now that it's full warranty only the first 2 years. I'm very upset when I was told it would be $125 plus tax and shipping for a piece of foam not worth more than $20. Yes I know I should have read the warranty before I purchased it, but I trusted that all the major points would be verbally stated to me as I thought this was a reputable company. I'm going to hunt the internet and foam stores for my foam pad, forget Sleep Number. I would not recommend getting this bed to anyone who doesn't want to keep paying for maintance on an already expensive bed. The air pump issues is an issue for many, but mind luckily has been ok so far...I'll knock on wood.

There are however positives. Moves are easier as you don't need to lug a huge mattress around corners or up and down stairs. It's also very sanitary as you can wash the mattress pad. And finally, I do sleep well on my bed.

We bought the warranty 5 years ago. We were never told the warranty was prorated. The numbers on the control went out after 3 years but the store just couldn't find us in the computer so we could get the problem taken care of.

4 yrs later my spouse finally went to the store and suddenly there we were in the computer. Amazing! That was when we learned about the prorated warranty. The new pump cost almost $200.00. The bed leaks!

We are told the numbers fluctuate and its not leaking. It is leaking! I cannot sleep on it do to severe discomfort! This bed is horrible and I wouldn't recommend it to anyone! So far we are out $196.00 for a new pump. Bed still leaks.

I ordered on 10/10/09 a RV queen mattress 4000, I received on 10/23/09 a regular queen mattress, which is to long for my RV. I need a RV mattress which is 5 inches shorter. I called 3 times and was told no that I could not exchange it. I told select comfort I would pay shipping costs or difference in the bed a received and the bed I ordred and the answer was still NO. They said that Select comfort does not exchange mattress. "Jimmy" was very rude and he is a supervisor.

False Advertising!!! Not a free in home trial.

We decided to try this "Free" in home trial. They dont tell you until after you get it in your home that the air pressure may flutuate up to 10 lbs. Then when we decided that we no longer wanted a bed we could not just jump in to and sleep we called to return it.

They charge you $59.99 to have it shipped to your home and on the receipt you sign they state you have to pay for shipping if it is returned. You assume return shipping was part of the $59.99 they charge you or at least no more than that same amount. Not only do you pay to have it shipped to your home but they charge you to ship it back at $29.99 per box which came to over $150.00.

Also do not let them talk you in to a Luxlayer top because it is NOT part of the mattress and considered an assessory so you will be stuck with it. The sales rep led us to believe that certain items were needed and DID NOT disclose to us that the items were assessories. They also DID NOT disclose to us the return shipping additional costs.

We were out almost $300.00 because we were deceived into thinking this was a "Free" in home trial. We surely did not expect to have to pay for return shipping and especially not that much.

I want to say thanks for the comments on the poor customer service and the product issues for the sleep number beds. I've been planning on purchasing one for a long time but the consistency of the complaints on this site convinced me, I will buy a regular bed and not give these jokers a thin dime. THANK YOU ALL!!

Purchased the King Mattress over 5 years ago and was told there was a 20 year warranty. Actually, the warranty is 100% for the first few years and then gradually decreases over time. Our mattress had airleaks as of last year. Had to troubleshoot on my own only to have the three hoses completely fall apart. Called today and they are happy to replace the hoses and chambers for several hundred dollars (my warranty obviously not what it it used to be) and "unless you want to pay $50 for overnight shipping" it will come in 5-7 days.

After asking if the company can send someone to install the parts, I was told by in an very condescending tone " Mam, we don't offer this service to customers and it is so easy, that seriously, a child can do it." Oh really, I have an 9, 11 and 17 year old and I would wish the misery of troubleshooting this mess on them for all the "mattresses in Minneapolis."

This product is nothing but a very expensive air mattress. The same you get at Target and have to replace every two years--the fact that this company charges what they do for this product is outrageous. It is a shameful ripoff to charge consumers for product that cannot stand normal use and charging them for replacement parts.

Talk about a recurring revenue stream. I for one, am trashing it and buying another mattress--and going to the mattress chain and let them know that carrying this product is detrimental to their store brand.

We bought a Select Comfort CalKing bed in 1994. In 2005 my side started leaking. Select Comfort quickly sent a new hose and that fixed the leak. It has been a great bed. My kids are fighting over who gets it in the will.

I have never liked the bed and it's not comfortable. I am constantly adding air every few days. Recently, the numbers on my wired remote control became unreadable on the left digit, so I have to start at 5 and scroll upwards until I get to the sleep number I want and let the mattress inflate. I contacted customer service and was told that since my remote was tied into the pump, I would have to pay 107.-- plus shipping charges to get my remote replaced because it is tied into the pump. The customer service person also stated that our warranty was prorated at 87% which is how they arrived at the $107.00 replacement fee. So as of Oct, we have had this bed approx 25 1/2 months and my warranty is already prorated at 87%, and she stated that everything is 100% covered during the first 2 yrs. So how is it, that a mattress that is 2 yrs old and suspose to have 20 year warranty is already prorated down to 87%.I am not paying $107.00 to simply replace a remote! For what we pd for this bed, their is no way it will last us 20 yrs and I am already ready to replace my side, as it's simply not comfortable. No matter what setting I put the bed on, I wake up with my hips hurting and I simply toss and turn at night trying to find a comfortable position. I have to add air to the mattress every few days, as it looses air. My husband has checked all the valves and hoses and we can find nothing wrong. My husband on the other hand likes his side very well.

I bought a queen sized dual chamber bed 6 years ago. When it started leaking air a year ago, I contacted Select Comfort. They told me they had no record of my purchase and it would not, therefore, be covered by the warranty. The bed is leaking air so badly that I can no longer use it.

The company seems disinterested in satisfying its customers after purchase. For that reason alone, I will buy a conventional pillow top mattress when the budget allows. Meanwhile, I'm sleeping on a different inflatable bed. If it leaks air, it's cheap enough- and comfortable enough to replace.

This summer when my husband's remote quit working, I called customer service and was told that it couldn't be fixed and that since the bed was purchased over two years ago, it would cost us $150.00 for a new one. If, however, I didn't order it before August 6 (our third anniversary), it would cost more because of the prorated warranty. It seems ludicrous to me that after paying $1,800.00 for a bed that is supposed to last twice as long as a conventional mattress, any maintenance would be required at all. Who's ever heard of maintenance on a mattress anyway?

I finally decided to go online and see if others had similar complaints. I was totally blown away by the numbers and so thankful that we decided not to pay to have the remote replaced. This week, I finally broke down and ordered a new bed, a conventional mattress and box spring. We are so looking forward to getting a good night's sleep and to getting rid of this overpriced, inferior bed. Even though I'd like to throw it on the garbage heap, I think I'll store it in the garage for a while in the off chance that Select Comfort will ultimately be held accountable for their deceptive advertising and unethical practices.

The writer of one entry I read online said that she planned to report the company to her state attorney general's office. I plan to do the same and would urge everyone else to do so, too. All of us who have experienced problems with this bed should be allowed to return it and entitled to a refund.

My biggest fear about the Select Comfort Sleep Number Bed has been confirmed. The pump apparatus is not working and it will cost me to replace it. I will not send these people a dime for their cheap pump and adjustors.

After being placed on hold some forty three times for reasons unknown, I exhausted my entire patience in working with a company that must place its customers on hold to carry on a conversation with her husband on the cell phone. This became all to obvious when the representative failed to properly place the call on hold and her entire conversation was heard over my phone, which carried on for over twelve minutes of me being on hold. The dry cleaning that needed to be picked up as well as the extended laughter of the kids that were waiting in the rain, were not something I needed to hear about. Nor did I need to hear about one of her co-workers extra curricular office activities with another co-worker in the back room before work.

When the representative came back to the phone, she realized that I had heard everything she said and took the time to abruptly hang up the phone call on me without even a word spoken.
I mentioned false advertising. I say this because the ad states it comes with certain warranties and parts, yet when reading the contract, it does not correspond to what was stated by the representative verses the contractual warranty.
I mentioned misrepresentation of product. In reading the reviews I can clearly see the complaints are consistent with what I have encountered and I have not even had the chance to purchase this item as of yet.
I mentioned poor customer service. This speaks for itself in my statements above. Not only are the ethical issues of the business practices out of this world, but morals and values as a professional business has me believing that the staff and employees are practicing things that should not be practiced; using the very merchandise we all purchase. Thus forcing me to choose a standard bed that I can choose from at a local store that does not cost as much and is just as effective, not to mention the fact that I can clearly see that the wrapper has not been removed or is a used product.

Sorry Select Comfort. You lost my business and I didn't even get the chance to purchase from you.

I too have had the same problems with my sleep number bed. The pump fails with in the first year of use. You believe that the 20 year warranty will cover it all..well think again.. I can't afford to replace the pump that was made to fail and being prorated is noting more than a scam to get more money out of you after investing a huge amount to get the bed. We were scammed into believing this would be the last bed you'll buy and all your back & sleep problems would be solved..NOT.. all it's done was added to my financial problem. This company needs to be investigated and made to make good on a product that promises long use & a healthier nights sleep.

I purchased the 7000 Series Bed on November 27, 2005. It arrived on December 5, 2005. The first pump apparatus did not work and had to be replaced. like others the "fine print" of the limited warranty differed markedly from what I had been told at the time of purchase (who would spend almost $4,000 for a bed good for only 2 years?)

My first recognition of trouble was last week bwhen the controls went blank and would not inflate the bed on one side. I then discovered that the second control did not register either. After checking the pump, manuals, hoses, and electrical plus, I realized that the bed had simply stopped operating.
With other beds, one could simply alleviate the discomfort by turning over the mattress. This is not possible with the Select Comfort beds (something that was offered as another selling point for a defective product).

Last night was our first night of frost and I attempted to preheat the bed with the mattress pad (purchased to work WITH the king-sized Select Comfort Bed and, by our understanding, holding the same warranty as the bed. The heating mattress pad would neither preheat or heat at any setting (with the exception of the area underneath the pillow).

This morning, after re-reading all of the fine print about the LIMITED warranty, I went to the store where I had purchased the bed. The clerk at that time told me that the entire pump apparatus would have to be replaced and a new mattress pad provided. When I asked him about the replacement part, he thought I would have no problems replacing or installing it after calling Customer Service.

I remind readers that the date of purchase was November 27, 2005 and the date of delivery December 5, 2005. When I called Customer Service in Minneapolis on October 1, 2009, I was told that I was in my 4th anniversary year. The warranty and contract use the term "anniversary year" not "calendar year" as did the Customer Service Representative. When I noted that I was still in my third anniversary year (as the 4th would begin December 5 - the date I took possession of a bed that did not work properly until several weeks later when the replacement pump arrived and was installed) I was told that the Customer Service representative and her supervisor had "counted on my fingers" the number of years I had owned the bed. When I pointed out that she herself had used the term "anniversary date" and while I would not object to pro-rating the new pump at 3 years, 10 months, my 4th anniversary began December 5th. At that point she simply stopped talking. I was also told that I now had to negotiate securing a new heated mattress pad from the original manufacturer (although it came as part of a unit with the Series 7000 bed I purchased).

Readers, I now have a $4000 bed which may have grown mold ( we have not dismantled the bed but both my husband and I have been experiencing serious problems with allergies). It does not inflate, much less provide a "sleep number" capacity. It has been eating up electricity while remaining attached to an electrical outlet for these years. We cannot sleep comfortably on the bed, and there is no recourse, save to buy a replacement part that this only guaranteed for 30 days. Oh yes, after that 30 days, the new replacement part will be given THE SAME ANNIVERSARY DATE AS THE ORIGINAL ANNIVERSARY DATE OF THE BED.

I am writing this because I feel that others must benefit from my foolishness in trusting a contract with fine print I was not able to see until after the bed had been delivered. I am also contracting the several friends who bought the bed upon my recommendation to advise them of my experience.

While I was in the local Select Comfort store this morning, I listened to the clerk suggest to a new customer that she was having trouble sleeping on her new bed because of her inability to effectively use the controls. Had I known what I know now about the deceptive practices of this company, I would have admonished her to return the bed while still in its 30 day period and get her money back.

PLEASE DO NOT DO BUSINESS WITH THIS COMPANY. If I can keep even one family from experiencing the anguish ours has had, then the time spent writing this review will have been worth it.

DO NOT, UNDER ANY CIRCUMSTANCES, BUY A BED FROM THIS COMPANY.

We purchased a Sleep Number bed about four years ago. About two years ago, the original pump failed and Select Comfort shipped us a new pump. Now, just four years after we bought our bed (and only two years after we received the replacement pump), our pump has again failed. Instead of having to pay a prorated amount for a new (or less expensive, refurbished) replacement for our four-hoses, two-wired-controllers pump, Select Comfort forced us to upgrade to a more expensive, two-hoses, one-remote-controller pump and then shipped us a damaged, refurbished pump instead of a new pump!

This company does not deserve to be in business.

I purchased their luxury sheets that were on sale for half price at $200.00. I washed them before placing them on the bed and the pillow-case was already splitting. I called the company and they refused to allow me to return the sheets for a refund. I had them for less than 2 hours, and they were already splitting. I was told I could return them for an exchange, but I would be charged for shipping both ways.

My sleep number bed has been leaking since the first day it was set up. It outright quit on me w/the sleep number at 0, after I had it for about 6-8 months. It was very uncomfortable. I notified them & they replaced the pump but it still hasn't solved the problem w/ the leak on the left. I'm at my wits end. They are not cheap beds. I also have an issue with the mattress slipping off the bed to the sides. It is more of the pian that I endure when the bed wasn't working and the aggravation at always having to pump it up.

In December 2007 I was approved for the single chamber full 4000 bed. At that time I inquired about their 20 year warranty and was told by Richard S that my bed and all parts would be completely covered for the entire 20 years including all shipping at absolutely no charge to me. There was no mention of a prorated warranty at any time. The paperwork that I saw and signed also did not mention it as well. He did tell me that there would be a 200.00 delivery and set up fee as well as a 200.00 pickup fee if I did not like the bed for whatever reason so long as it was in the 30 days.

They delivered it January 12, 2008. Setup and delivery went well and they showed me how to use it. I was told to start with a 35 and if needed put it on the next setting and try that for 3 nights and so on until you get to your number. It did take me about a month. My number was a 55. I put up the remote for a month and never looked at it or changed it. The next day I was curiuos and checked it, but it registered a 30. No wonder my bed was feeling softer all this time. I called cs and at that time they did not hassle me. They said that fluctuations between 3 settings was normal(each setting is a 5)up or down and that since I liked a 55 then my reading should be at most 70 to 40, but not lower than 40. My number was a 25. I really don't know when this occurred.

I was told to air the chamber to a 70(seems like you have to increase it to 3 settings above desired number due to air loss when the hose is removed and the cap is put on)and then cap it off and wait 3 nights. If you feel that there is not a noticeable amount of air gone, then it is the pump and not the chamber. After 3 nights it felt o.k.. They sent me a refurbished pump. After I received the pump in April 2008, I attached it to the chamber. This time I kept a nightly chart in which after putting it back on a 55 I would check it while laying in the same sleep position while still in bed. Things were o.k. for 3 days and then the number I selected was much lower.

In October 2008 it kept leaking. I called cs and they sent me a chamber. It arrived and I put it in the bed, aired it up(a refurbished one)and restored it to a 55, made out my chart and the same old thing every night, only this time it was worse. August 30, 2009 I checked the reviews on Epinions because I wanted to know if I was not doing anything wrong and found out just how common this problem was. Also discovered their so-called free 20 year warranty really was and just how many negative results there were, about 48 out of 53 were bad. I called the mall where I purchased the bed and asked about their 20 year free warranty. He (Dan)said that it takes about 2 years to find most defects and that should be plenty of time and after that we consumers are responsible for shelling out money and footing the cost of repair and that Select Comfort puts their part in.

I explained that I was on my second pump and replacement chamber and that I'm tired of dealing with incompitent, condecending and right-out rude customer service. He said between you and me if you come to the store today I will give you a brand new, not refurbished, motor. When I got there with the second used pump he gave me a new pump, never out of the box. He said there is a 3% return rate. This did not make any sense because I read too many complaints on the web, I knew he was lying to me. He actually was easy to deal with. The cs idiots when they find out that you actually do have a working brain and speak your mind, then they get upset and lash out including the supervisors.

When I talked to the supervisor September 19, 2009 he explained the warranty and told me that I should of read the warranty before purchasing the bed. I told him that the large blue booklet that you get that had the warranty in it(oh, by the way the warranty information is way, way, way in the back of this booklet. kinda sneaky) I did not receive this information until after I was approved(never ever finance beds)and not until a month after the bed was delivered.

I purchased a twin bed 4000 for guests and when I did, it put me to the max on my credit in the store. He (cs) told me that I could of had the bed returned if I did not like their warranty, since I was at my limit then they would not have approved me for the pickup fees on two beds, 400.00 in all, so it was not until a month after both beds were delivered that I received that famous big blue booklet which had the warranty information in it way in the back, so how could I have known about their warranty being prorated after 2 years? They are trying to hide the fact that they are deceptive. If the sales person had wanted me to know upfront about their prorated warranty after the 2 years then Richard S would have told me. He only mentioned that the warranty (20 years) was free and not limited and that at any time in the 20 year period if anything went wrong it would not cost me extra.

The guest bed we have already has a defective wired remote, the numbers are going out only after 19 months. I have 3 more months before this warranty expires. I thought about having another pump sent for that bed, but after hearing all the bad reports on refurbished pumps, I am not going to have a second one sent, maybe that one will be worse. The twin sized one has the original pump which the remote is messed up. The full size bed is on the second chamber and third pump. When this pump goes out then I will buy a bicyc le pump at Walmarts instead. No way am I going to put any more money in their pockets. I will continue to pay on my account and when it's paid in full then I will buy a Beautyrest by Simmons, which if I knew then what I know now then I would of kept on going towards another bed store. I have about 3000.00 to go. The full sized bed is leaking, having to fill it once a weak. I do not reccommend this bed to anyone. I had a Beautyrest by Simmons for 7 years and never had a problem with it, just ran out of space for a queen sized bed. Also I am now experiencing pressure points under my hip and the sides are arching out. I have had both beds for 19 months and at this rate I do not expect these beds to last. These beds are overpriced and overhyped piece of junk. Buyer Beware!!!!!!!!

I have called numerous times. I have all names and detailed conversations. They were very courteous and have sent extra foam and tried to walk me through all kinds of trouble shooting. I told them I don't want this put off until it's out of warranty. I will say they have been nice but that is not solving the issue. This bed should be recalled and I want a refund. Now they have sent a third piece of extra foam for the center of the bed but we did not pay $1800 to have all these issues and have to extra foam to prevent leaning in the center.

I had ordrerd a bed 8/09 on the web so I thought something is funny since I did not recieve a confirmation number on my email nor did I here anything else about it. So we took our daughter to bloomington, in and went to the select comfort store there and went to purchase one but we asked if there was another one ordered. Well the person checked and said there was not one on ordered. Well select comfort had sent the bed to bloomington but this is where the fun starts they had also sent another bed sometime (8/25/09) so no one had knew that one was droped off at my daughters place in the back by ups and no card or anything saying boxes are in the back. My daughter found them on (09/16/09) so it has been rainning and so on so she/someone made contact I believe she made since select comfort didn't know they were out there. I called customer service and of course the first person to help me didn't have any idea I was talking about so I asked for her supervisor and I finally did and so far he was no help since again they have no idea the bed was sent. I have been wasting my time talking to this guy Chad (0917/09) from select comfort. I would not buy from this place again since no one has a clue.I'll still have to contact select to get my compensation for this fiasco and let them know that im another disgruntalled customer.

I filed my initial complaint on this pathetic company and operation on September 5, 2009. I would like to provide an update on the status of my refund. NOTHING!

I have repeatedly called this company to find out where my refund is, and every time I call, I'm given a different excuse on why it is not processed yet. The excuses run the gamit --they are working with the company that did the delivery to see where the bed is; or working to process the RMA; or waiting on accounting to process the return. Each time it is that they will need 6-10 days to process. I called the delivery company which closed out the bed return 2 weeks ago. Customer Service will not give out any other phone #s to elevate the issue. This is totally disgusting.

DO NOT DO ANY BUSINESS WITH THIS COMPANY. THEY ARE CROOKS!

I would like to know how to get my refund without having to sue the company?

This last time, the pump they sent lasted one month. I have gotten rid of the bed and went back to a regular mattress.

We bought the bed to help with my husbands bad back, was great for a few years, now causes much discomfort, debating whether we should get a standard bed and dispose of our pricey select comfort bed.

DO NOT BUY BEDS FROM THIS COMPANY Their entire advertising about these Beds is totally hype and misleading. Yes, the beds are full of air, but they do not work ! We bought this bed for $4500. The Pumps that fill the air keep failing and not working. The replacement Pumps they send us do not work - DEAD ON ARRIVAL - when we called them back for a replacement, their attitude is - it's going to cost you the cost of the Pump minus a prorated % - i.e, you are still out $200-300 per every pump that they replace every time you call. Take it or take a hike.

The Pumps they send - do not work. They only have a 30 day warranty. In my case, I did not get around to replacing the actual unit within the 30 days from when they shipped it to me. When I did finally get around to plugging the Replacement Pump into the Bed, IT DID NOT WORK! When I called them to find out what to do next, they basically told me TOUGH LUCK. Since it was only covered for 30 days from when they shipped it to me and it's past 30 days now, I have to pay $200 to get a replacement Pump for the DOA Defective Pump they sent to me in the first place.

BAD ATTITUDE, BAD COMPANY, Basically, they figure, as long as you have paid the $4500 you will have no option but to keep forking over the additional money to get the pump replaced. Their 20 Year warranty is: First 2 years is 100%, after that every time they replace a component it's at the FULL LIST PRICE minus a prorated cost of the warranty...So basically its a good profit center for them. We have had this for 4 years and are now on our 3rd Pump.

People: ALSO keep this in Mind - they send you the replacement Parts - they DO NOT SEND someone to replace it or fix it...so you better be handy in trying to get all the hoses etc plugged in. Bottom line: This is a BAD Deal. I am surprised the no attorney has filed a CLASS ACTION LAWSUIT against Select Comfort for providing a defective item or States Attorney General has sued this company over this unethical behaviour.

Purchased a sleep number queen size in 2008 and have experienced the loss of pressure twice. I did some trouble shooting knowing that usually leaks occur at the connections and found it on the male end of the connector under the o-ring where it had a break and would leak out. This was the case both times and each time, I was sent another air chamber at no charge and sent the defective parts back with a label for shipping through UPS, also no charge to me. Next problem is the trench in the middle. I'm a sleep number 45 where my wife is a 50-55 which is not much difference, but we have had the trench from the begining and anyone who has the queen set knows there is not much room for yourself when trying to avoid the middle. The chamber lift foam is on its way- my cost at $23.29 s/h included. I didnt fight that, I just want to sleep. Now the customer rep advised to place lift under my side (the heavier) and if that does'nt work, slide it toward the center. This person states to have a queen size sleep number and has experienced the same problem. So, we will see.

There is nobody to come to your home to fix and or check their beds! If you need service (as a new non moldy foam) they mail you one and you are to put it on yourself.

After what must have been 30-40 calls to customer service (with an average wait time of 7-20 minutes) they very rudely agreed to send over some from their delivery to reset up my bed. They are due to come next week
I cultured from a at home mold kit a piece of my bed foam and within 4 days the entire dish was covered in mold. I called customer service and even brought my mold kit into the sleep number store.
They are so rude and arrogant insisting that I send them the original mold sample (I have the entire bed as a sample) along with pictures. They are so unbelievable as to only give me the name (first name only) of the suupervisor of customer service as to where to send my information.
I suffer from headaches that I can document and also have had severe eye infections that I can document as well.

I want my money back and I want Select Comfort, the scam artist of the year company, to take this bed back!

I bought my bed in maybe 2001. Probably it has always leaked but it took me forever to realize it was leaking down. I just assumed adding air was what you did.

The latest is, I have severals pumps including the cabled one. They all leak.

Would you think that if I put air in the mattress and stand it up against the wall for a few days and it holds air, that the problem is not the mattress?

So, I think the company is a horrible mess. I feel sorry for the people that work there. Must not be better jobs available..

I am curious about the remarks of James of Coweta, OK on September 13, 2009. He said there were minute cracks somewhere in the hose. I am looking for that now.

Just a bit of history.. The old remote control used to tell you what the pressure is in present time and now it doesn't. If the new remote control is set on 50 and you check it the next day, it is still on 50. You have to change the setting for the pump to add air or deflate so any leaking is masked. You can no longer turn the remote on to see what the pressure actually is. The old remote, of course I still have one, shows what the actual pressure is the next morning, or rising or falling based on body heat, adding air to the other bladder, etc. Can't imagine why they no longer off the remote that tells you how much air is presently in the bladder.. Mine leaks down from 50 to 35 or so over night and then down to 10 by the 2nd night. I have to "load" it every night but it won't hold a "charge" all night.

I wish I could "cap" the male bladder fitting. Any thoughts out there?

I have no/very little mold after 10 years, the foam seems to be fine but you would think this mattress is capable of lasting indefinitely. But I think the company is more interesting in "it" lasting indefinitely, i.e, new pumps now and then. Wish I could figure out the problem with mine. A tempurpedic mattress is $2K but that is where I am headed. An air mattress is also easy to move.. Light, one person can move it around. I will miss that feature.

Thoughts about the company? Bad news.

I've owned a Select Comfort 5000 king size bed for 10 years, nice bed no complaints about that. I've probably used the Sleep Number remote/pump system all of a dozen times over that period. This week I attempted to inflate one side of the bed and the pump failed, all air departing the bed leaving me flat - literally.

Well - the supposed 20 years warranty is really a "limited" warranty, meaning it only covers 50% of the pump. How much is the pump ~ $450.00. That's right, I only have to pay $225.00 plus $19.00 shipping (for UPS Ground). What a hoax. This is a small, plastic, low pressure air pump worth all of about $75 retail & I'm supposed to believe that somehow I was helped by a warranty?

I spent almost $2000 for this bed and was assured that it was worth every penny because it was guaranteed for 20 years ~ that is a [lie]. DON'T BUY SELECT COMFORT. THEY ARE SMUG AND DON'T [CARE] ABOUT THEIR CUSTOMERS.

I purchased a Model 7000 Queen Bed. In the past year I have had respiratory problems. My doctor asked if there could be a source of mold in my home. Being in dry Colorado, I thought that unlikely. My brother in Minnesota saw on the web site that there have been problems with mold! My son and I looked (I have severe back problems and can not lift or lean over) and found black mold! I immediately called customer service and spoke to Chad on 9/7/09. He told me they would replace the components (air chambers and foam layers)and that the materials were now specially treated for mold. He said that I should put the old materials in the boxes and return postage would be paid. Problem: first, they only sent 2 foam layers and there are 3 in the bed; second, the air chambers are fine, but the foam layers were shrink wrapped. Once the foam has expanded, there is no possible way to fit the used foam in the boxes! Like trying to put toothpaste back in the tube! Has anyone else had this problem? What was the solution? I am still waiting to hear from Customer Service. I could not get through on Friday, 9/11/09.

Model 5000 bought in 2005. Now at 4 years old the right side mattress started losing air overnight. Did not suspect the pump unit as it has solenoid valves with positive sealing oring seals that shut off the air after pumping the air chamber up. Soap bubble checked the air chamber connection and noticed tiny bubbles coming out around the plastic quick connect fitting at the end of the hose. Removed it and found a tiny, tiny crack around the nipple where the vinyl hose is connected. Removed the hose from the plastic connector and super-glued the cracked nipple portion. Reconnected the hose and BAM!...no more loss of air on the right side.

My therory: When new, the hose is limber and pliable and can easily move as the air chamber moves when ever there is motion on the bed. After a few years the hose hardens and becomes much less pliable. Therefore, the stress of movement is transfered to the air chamber connector. The male nipple from the air chamber can move somewhat and is flexible due to the flexibility of the air chamber material. However, the connector end of the air chamber is fairly secured by the tight fitting 4 inch firm foam border that surrounds the whole airchmaber. Looking at the connector's design and the sharp corner in the groove at the nipple end, it is the most obvious place where stress concentrations occurr and....eventually a crack will result.

Other than this, perfectly satisfied with the bed. I read all the complaints and while I did not contact CS on this issue, can't help but feel that maybe some of the other loss-of-air issues may have been the plastic connector beginning to crack. Note that it had not cracked all the way through but only about 30 - 40% of the circumference.

I purchased my Sleep Number bed almost 6 years ago. It recently has started losing air quite rapidly. In the middle of the night, I wake up and have turn the pump on to re-inflate the bed at least once if not twice. I called Select Comfort and now they say they can't even find my customer information on file. After reading all these complaints, I might as well purchase a Stearns and Foster mattress. I paid over $1100 for my bed almost 6 years ago.

SN customer service told me to pump the bed up to 100 before I get out of bed in the morning ad then let it down to 70 when I get in bed. They told me this was normal wear.

I gave away a perfectly good 2 year old Posture Pedic mattres for this. My prior Posture Pedic was King size only 12 years old and in perfect shape. this is the first time I have ever had a mattress go bad on me and I am pushing 70.

purchaced select comfort bed 01/28/04.I paid 1721.60 for this allergy trap i am a 58 year old lady with asthma.Feburary 09 i was placed on oxygen, which i am still on at this time. Two weeks ago i noticed a lot of red marks on my body, so i started looking in my bed because i was itching so bad. I found a bed bug on top of the matteress and unzipped the top cover and found mold inside, black mold. I,m very depressed i live alone on a fixed income. I don,t know what to do with this bed i,m forced too sleep on my sofa which is very uncomtabale when you have bad back.

We purchased a Sleep Number 7000 for over $3000 back in 2005. We got tired of taking other matresses back to the store when the middle bluged up like a small mountain. A year after purchase the sleep number started doing the same thing. We called the store and complained and they said if we bought a more expensive one that would have not happened. Great customer relations by some stupid SC sales person.

We tried various foams and over the years and wound up with two extra foam pads to try to get rid of the mountain in the middle. Nothing worked. Today we bought a 4x8 1 1/2 inch styrofoam insulation pad at Home Depot to put it under the air matress. That did not seem to work either. We called SC to get a new top pad that unzips from the rest of the system. They indicated they did not just sell the top pad and we would have to purchase the entire bed outside structure for a mere $800.

We decided to put up with this and eventually throw it away and purchase a new matress every 3 years at Costco. It will be cheaper. SC does not care about customers being satisfied with their matress they are just interested in customers buying their product. I say NEVER AGAIN. All my friends now say that too.

We purchased a king size bed set on August 15, 2009. Took 2 weeks for delivery and when it arrived, there was a long cut in one of the air chambers. The delivery man and we attempted to get ahold of customer service to see what to do. We were told to contact the store where purchased. The local store referred us back to customer service saying they did not handle damages. After 1 hour of trying to figure out what to do with no one was willing to take any responsibility for a damaged bed, we rejected the delivery and had it sent back.

The following day we went into the local store and we were informed by the store manager that had she been at work she could have sent us out another air chamber. Our response was, no thank you we just want a refund. We were told no refund only an exchange. We were firm on our total dissatisfaction with the product, and in particular their customer service, and if the store manager would not give us the refund, we'd just leave it to our credit card company, American Express to deal with them.

The store manager got her customer service on the phone and explained that we were "threatening" to have American Express handle the refund. I then spoke with customer service, and after recalling the last 24 hours of hell with them and their shotty business practices and poor service, told them that we really don't care to even begin a relationship with Sleep Comfort when they have such lousy business practices. The refund was approved, I was given a refund # and told that we would receive separate refunds for delivery and the actual bed.

It is now 8 days later, and we still have not seen any refund for the bed on our American Express account. I called Select Comfort Customer Service again, and they now tell me they have to track the bed down before they can issue a refund -- eventhough 8 days ago, customer service had a log of the delivery being rejected and sent back to the local warehouse. The latest is that they will issue the "RMA" (what ever that is) but it will be another 3-5 days before it will be credited back to our American Express.

After reading the numerous consumer complaint problems, I will never recommend this bed or any of the Select Comfort products.

Do not do business with Select Comfort!

Sleep Comfort does not stand behind their product. I will never buy another bed from them ever again!! Their customer service department was no help at all. I hope that someone reads all these posts before they get swindled by Sleep Comfort!!!

What kind of company makes it "company policy" to not allow people to request certain delivery timeframes? I needed to have my bed delivered before 2PM, and I said that to the dispatcher when I made my appointment. He told me he would make a note of it on my file, but could not promise it would work. When I received a 2PM to 6PM timeframe for my delivery, I called and, although they had the note in front of them, they told me that I had to take that time, or change my appointment to another day. I asked if, by changing my appointment, I could get delivery prior to 2PM, and I was told they could not make that promise. When I asked why I couldn't request a certain timeframe, I was told that it was against company policy. I called customer service, and they also said they could do nothing to help me actually receive my $2000 bed. When I said that I may end up canceling my order, I was told "you have to do what you have to do." So I did. Next thing you know, I was being offered whatever time I needed, as well as having the delivery charge waived. This is extremely poor service, and I could only think that it boded of poor treatment in the future. I can't say anything about the actual product, but any company that treats a new customer in this way, and does nothing to work with a customer on arranging delivery, does not deserve my business.

I was reading all the complaints as I was waiting for customer service. When they answered they asked me my information, what was wrong, and told me to expect a new pump in 5-7 days. No charge. The bed is 2 1/2 years old. I'm happy.

I purchase the bed/bedframe and the warranty. The bed cracked in half they said that the bed could withstand normal activity. I dont jump on the bed I am just with my husband. They told me after I found out that I have back problems from their defect that I have only limited warranty after they told me the bed was fully covered. They are a schisty company and their sales people lie to you. The bed leaks air since the day I got it, they told me if I want the foam mattress that is over top of the mattress to be replace It would cost me 400.00 after I paid 5200.00 just for the bed. WHAT A RIP OFF!

My Select Comfort bed controls stopped working properly after 5 years. In particular, the displays failed to show and the pressure had to be manually controlled. I was told the 20 yr. warranty that they touted when I bought it was actually prorated and the product was only fully guaranteed for two years.

My husband and I bought a select Comfort Bed including the adjustable frame in 2004. We had been extremely happly with the bed even recommending it to our friends and family. We have definitley changed our opinion of the bed. In the past few months we started to notice a slow air leak on my husband's side of the bed. It is now a major air leak. Bring it to 100 at night and by morning it is down to almost nothing. To our dismay when we called customer service we were met with something less than customer service. We did everything they told us to do to determine where the leak was coming from.

After jumping through their useless hoops we are now at the point where they want us to pay for all repairs to the bed. Prorated of course which is NEVER EVER mentioned when you buy their beds. Select Comfort just jams down your throut the famous 20 year warranty which is a crock. After spending 4500.00 for a king size air bed plus the adjustable frame Select Comfort is unwilling to fix their obviously inferior product at their cost. They advertise a 20 yr warranty which is useless after 2 yrs.

If the bed only cost a few hundred or even 1000.00 I could understand the inferior product and sevice but to spend 4500.00 I would expect the best product and service. I will no longer recomment Select Comfort and will tell everyone I know how terrible they were to deal with and how down right indignant they were in their attitude. I must also ad that it did not matter when my husband kicked it up to a supervisor he was treated just as indifferent.

I hope that prospective consumers will read all these reviews prior to purchase. We are not just disgruntled customers we are hard working people who were not truthfully informed. Buyer definitely beware.

Left an e-mail on the company web-site to have someone call within a couple of hours to harrass me about how I should have read the warranty and that I SIGNED THE CONTRACT! I'm calling the attorney generals office in NJ to complain. I suggest everyone else do the same in thier state!

I had purchased a Sleep Number bed March 9, 2006. The saleman pointed out the mattresses have a lifetime warranty. At the time of purchase I didn't give the warranty a 2nd thought and didn't ask for documentation or a clarification on the warranty. Nor did the store provide any additional information prior to or at the time of purchase regarding the warranty. Unfortunately as a result of a recent problem I learned the lifetime warranty is "limited". In August of 2009 one side of the Select Comfort bed began loosing air. I called customer service and they provided instructions on how to determine if the leak was from the mattress or from the pump. After following the instructions I was able to determine the leak is in the pump. I called Customer Service to find out how to resolve the air leak and was informed I needed to replace the pump. Also because I had the mattress over 2 years it is now on a limited warranty and it will cost over $100 to replace the pump as well as shipping costs. In my opinion this limited warranty by Select Comfort is limited because Select Comfort uses sub par materials and is aware their product will deteriorate after 2 years.

I believe the term is "planned obsolescence". What is frustrating is if I had purchased a conventional mattress or a thermopedic mattress this problem would not have occurred. Equally frustating is listening to Select Comfort's advertisements where they claim the mattress provides a better night's sleep. Based on my experience and opinion this is pure hype. The sleep my wife and I get is not better than when we had a conventional mattress.

I am considering writing a letter to the editor of our local newspaper to inform the public and alert them about Select Comforts "limited" warranty and to what I consider to be false claims in their advertising. To summarize for anyone who may read this and considering purchasing a new mattress, "Buyer Beware".

My problem is similar to others. One side of the bed constantly loses air. I have had my pump replaced twice. I have told them it is not the pump. It is the air chamber. No satisfaction with th response. They have told me "I don't have a problem". Will not buy another bed nor will I reommend this bed to anyone. Very disappointed with customer service

I purchased a Select Comfort matress abouit ten years ago and have enjoyed the matress. However, since it's purchase, one side of the matress has continually lost air pressure. I have this routine of automatically checking the pressure at least twice a week. Probably wouldn't purchase another one because of their lack of warranty response.

I bought this air bed 2& 1/2 yrs ago I was told about the lifetime warranty 1st they shipped it to denver then to ohio from the start it didnt feel like the mattress I laid on in the store I have had 3 pumps that quit working thats the most imp. unit when its an air bed now this pump wont work I call and find out about the 2 yr warr. and it will cost me 157.oo why should I start paying if their not going to last but a year they asked if we have power outages Isaid yes they said thats why its power surges I have it plugged in to a powersurge bar Now I am stuck on 45 and my husband is on 70