Savon Furniture

I bought a king size Serta mattress Bridegeview ($ 1,400), which after only two months, started digging in the middle, for about 3 inches. I contacted the store, where I bought the mattress, and a technician came to assess the problem. What a farce. The technician stretched a rope between the end of the mattress, to measure if there was a depression in the center of the mattress. He has not tested the mattress with a minimum load, to simulate the normal use of the mattress, was the standard excuse that the company serves.

Two weeks after, the magazine Soap contacted me to inform me that he had found nothing unusual for this mattress. Savon furniture, and Serta have now lost a customer for life, and I now understand why so many consumers complain of Serta mattresses. I paid a part of the problem by adding a pillow under the mattress to fill the hollow in the center of the mattress.

All week they've advertised that today, 9/2/11 from 6:00 PM to Midnight, if you have a 0-1 on your driver's license, you can get a free MP3 Player at Savon Furniture. My husband I was there at 6:30 PM and they said that they were all out of them.

We were also looking to purchase a living room and dining room set, so when they said that, we said forget it, you're not getting our business there.

That is false advertisement on TV, telling people that if they have 0 or 1 last digit in their license, they get a free MP3 Player. After this experience, I will never go to Savon Furniture anymore. They lost our business and we will not refer anyone there.

When we ordered a new dining room table and eight chairs, we were told it would be available in two weeks. We said under no uncertain terms would we accept the set without all eight chairs. Four weeks later, on one of our calls to the store, we were told that the items were all in and ready for delivery. So we set up delivery for the following Wednesday, but on Tuesday, a lady from the local store called to say only seven chairs had shipped.

So I said do not deliver until all chairs are in. She agreed. The following morning, the delivery truck pulled up in front of our house and unloaded the table and seven chairs. When I protested and tried to refuse, the driver explained that we could write a disclaimer on the sheet so that the company would have to take the set back if the other chair was not in within a week.

So I accepted the set. However, the driver did not set up the table. So when I tried to open the leaf, it would not open. I enlisted the strength of four other adults and we finally got the leaf up to table level, but one side won't fit into the place provided. It protrudes above the rest of the table. Also, there is a large clump of something on the leaf top, and a chip in the paint on the side.

When we called Savon back to tell them we needed the thing fixed, they said they would send someone out tomorrow (that is today) between the hours of 2 and 5 p.m. I waited all afternoon but no one showed up or called. Finally, I called and a very snippy woman said the man would call before he comes to just wait. He never showed up. I am now attempting to protest the charge with our credit card company and get Savon to take the defective product. I will never deal with them again under any circumstances.

We placed a special order for matching loveseat, wing chair, ottoman, end tables, and coffee table, and the written order specified the material to be used. When the special order was delivered the specified material for the loveseat was incorrect and does not match the set. We refused to accept it but the delivery crew said we must accept it and annotate the problem on the order which we did.

We immediately called the salesman and were told that it was a error by Savon and the cushions would be remade at no cost but it would take 4-6 weeks. However after 6 weeks I called the store only to learn the salesman was no longer there and no one knew about the items. Since then, I have been trying to resolve the problem but have only been given the run around and told there was nothing they could do. They would only offer to reorder the correct cushions if I paid for them again in advance.

I purchased a black sofa power recliner last 9/14/2009. On March 9/2010, I noticed a tear on the back of the sofa, obviously a defective gluing. I spoke to the person mentioned above as she is the customer service representative. All she said was the tear is my doing and they do not do any repair because when the sofa was delivered it was in a good condition.

However, there is a one year warranty on any merchandise purchased from this Savon Furniture store. The uncovered warranty stated on their brochure is not applicable to my complaint. The tear is obviously a very poor workmanship but this Ms. C is not listening to this complaint, however she promised she will send an inspector and we will be called first to make a date for the inspection. The cost of this sofa was $1,099.99 plus the tax it came to $2,000+. The customer service of this particular store Savon Furniture, which is also Kanes Furniture, is very poor and they do not care about customer satisfaction. Up to now, I have not heard from the inspector.

I have been shopping for a bedroom set and found one in sarasota savon store which is owned by kanes furniture.I was looking for a queen size bed but was told the bedroom set only came in king . I waqs so in love with the set I agreed to get the king plus now I would have to purchase a king size mattress which was another 1000.00. I had been given the price of 2400. for the king bedroom set plus a matching chest for 300.00 bringing it to a grand total of 2800.00 plus the charge of the king mattress.

well 3 days later I realized the king bedroom set was just too large for my bedroom size. I then called another store to see if the same set came in queen. yes, it did but I would have to call different stores to see if they have it a a display model to buy as is,as it had been discontinued by the manurfacture .Well I did find the same set in a queen set in the kanes store in st petersburg fl. I spoke with the manager John Kemp. The problem comes that the st petersburg kanes set does not include the chest and John told me he would sell the queen set for 2499 .00 firm.so I call the sarasota savon/kanes store and told them I found the queen set for 2499.00 and that I would still get the chest from his store since the set in st. petersburg didnt have the chest .

The manager kevin told me he couldnt sale me the chest for 300.00 since I wasnt buying the king bedroom set from him. he told me that he could sell me the chest for 499.00.and that he would ve to write up all the paper work in his store.so now I am paying 3000.00 for the same set as a king set and I am getting a queen, thats a 200.00 more. The next day I drive 48 miles north to the st petersburg store as the queen set they are selling is a{ as is }floor model and I want to make sure it is in good condition before making the exchange of sets.Well it was not in mint condition and had mismatch bed slats with the set and the sales person Tim told me I could get the set for 2299.00. In the mean time I had a message from Kevin in the sarasota store asking me to call him with what I decided about the king set as he had another couple interested in buying the king set plus the chest.

I told Kevin I went to st petersburg store and looked @ the queen set But that the manager wasnt in to approve the price of 2299.00 and I would have to let him know then and I wanted to make sure I could get the queen set before I cancelled the king . I told him they offered me the price of 2299.00 on the mixmatch set and that I would still want the chest from his store. Now he says if the st petersburg store is selling me the set for 2299.that he would not be able to sell me the chest for 499.00 He said now te price would be 799.00! for the chest if they were not selling me the set for 2499.00 And Kevin started getting rude and bossy and became defensive toward me telling me I was holding 2 bedroom sets on hold. I told him they are not holding the set in st petersburg as of yet and He said he would give me until 12 noon the next day after he talked with the manager in the st petersburg store and hung up abruptly. By now I am ****** *** and cant believe how they are not there for the customer and I feel they only want to make the sale from their store to benifit themselfs and not give the customer the best price even if the customer is not able to get all the pieces from one store. Why should I have to pay 799.00 for the chest instead of 300.00 or even 499.00 because I am only paying 2299.00 for the other set.... Are the managers of kanes really ther for the customers????

Purchased Dinette Set with glass tabletop on 10/14/06. On12/28/0, thetabletop exploded into a million tiny pieces. I called the store and spoke with a customer service person and she had to contact a manager to deal with the problem. They called back and wanted me to pay half for a new tabletop. I said I will never put glass on this table top again. She in turn said that was all they could do for me because the furniture was guaranteed for 1 yr. There were no injuries to anyone but people need to be aware of what would of been a tragedy had we been sitting at that table.

Our wood floor was chipped andall frames on the chairs were gouged.I do have pictures. It took days and many buckets to clean up.

Savon Furniture is a chain of furniture stores owned by Kanes furniture of Florida based out of St. Petersburg. This was the ultimate customer service nightmare. I purchased approximatel $7K worth of items to furnish my new townhome.I payed for everything with credit so Savon had my money for everything. Then the nightmare began. There were five failed attempts to deliver all the merchandise.

The first delivery had half the items, some were damaged and refused, the second and subsequent deliveries has similar experiences. The final piece to be delivered was a footboard for a sleigh bed. They had previously delivered four damaged footboards that had to be returned. On the FIFTH atempt, a complete leg of the footboard simply fell off as the man was carrying it upstairs. If he hadnt laughed I think I would have blown a gasket. After numerous calls to the store and two faace to face meetings with management, I finally got ahold of corporate and they sent their so called "SWAT" team to deliver the footboard which they accomplished(much to my surprise)

So after the sixth visit and over a months worth of my time, I have all the furniture and my blood pressure is declining. They gave me a $500 credit for my "inconvenience" They should have given me a free bedroom. With the exception of one manager at the store, nobody seemed to give a damn. It was a horrible experience.

I recently purchased several pieces of furniture from Savon Furniture on Washington Blvd. in Sarasota. The gentleman who sold me the furniture, Phillip, was very friendly and helpful.

However, since the purchase my experience with Savon has been akin to a very bad nightmare. This is what has taken place in the last two months:

1) When I bought the furniture in Sarasota I gave Savon my cell phone number (Ithaca, NY, which is my home). The furniture was to be delivered to my fathers former home in The Meadows Community. Because he used to live there, his phone number appeared in the computer system. I provided all of my contact information but told them they could call my father since he still lives nearby in Sarasota and I live in Ithaca.

2) Savon called my father to set up a deliver date of the bedroom set, entertainment unit and corner table. The delivery was set for a specific date in May and he was given a four hour window. They arrived several hours after the four hour window.
o The bedroom set was missing the footboard so the bed could not be put together.
o The mattress was the wrong model (not the super firm that was ordered)
o The box spring was not the same model ordered
o The entertainment unit came with the central unit and two left units instead of a left and right.
o The left unit was missing a wooden shelf and a glass shelf
3) Another date was scheduled to deliver the correct right unit and the footboard.
o The footboard was delivered; however, we discovered that a label covered a huge hole in the footboard.

o When I returned from Ithaca to Sarasota for another visit I also noticed there were several scars on the entertainment unit, probably occurring during delivery.

The reason I returned to Sarasota so soon was the doctors thought my Dad had a stroke and he was in the hospital. While dealing with the stress of my fathers situation, I called Savon about scheduling the delivery of the correct mattresses. I gave them my cell phone number to schedule the delivery date.

1) However, they called my fathers home phone and, of course, since he was hospitalized no one was home and the delivery truck came and left a calling card.

I drove to the store and talked with Eileen at the front desk and Justin, the store manager. I explained that it had been determined my Dad had a fractured neck, not a stroke and that they needed to call my cell phone, not my fathers phone. We scheduled a date for the mattress exchange.

1) A call was made to my fathers phone despite the fact that I had provided
my cell phone number to Eileen and to Justin.

2) I called Justin to complain about this repeated error and asked if he could get the truck to return that day to my house. Justin said when no one is home, the truck cannot deliver and it was not possible. I explained again why no one was home and asked him if I needed to pursue a legal path to get any action and he said if Im going to threaten him, hell hang up. He would not take my abuse.

Philip, the salesman calls me to ask what happened with the mattresses. He was calling because he was not able to receive his commission until I was satisfied with my delivery of the purchases. I was very surprised about this since he had no responsibility for the delivery process yet he was in essence held responsible. I explained the sorry situation to him and he called me back that day and scheduled the delivery for the mattresses the next day. This time there was a successful delivery and the correct mattresses arrived without a problem. I also told Phillip about the missing shelves and the hole in the footboard.

My father was still in the hospital post-surgery and I went to his house to handle some matters for him. While there, I get a call from Eileen once again she called his phone instead of my cell phone despite the fact that she knew I was with my Dad every day, all day, in the hospital. She told me she wanted to schedule a service call to look at the footboard. When I explained the situation with my father as well as that the footboard hole was huge (and the men who delivered the mattress wrote it up as proof that the store needed to replace them) she talked with her managers and was able to schedule a delivery date.

Once again she asked for my name and cell phone number (by now I had given both to her at least 5 times previously). She told me the headboard would be delivered on the following Tuesday. I once again told her it was a footboard, not a headboard and that I would be back up north the following Tuesday. So, she was able to get it delivered on Thursday (this was a Tuesday).

1) On Wednesday I get a call that the service man would be there. I thought that meant the delivery, and despite the fact that my father had passed away and was to be buried on that same day I arranged for a neighbor to be available for the service person.

2) The service person arrived and asked what was needed!?! He had no idea why he was sent to the house.

By this time I didnt care if I ever heard from Savon again. The only thing that mattered was my father and handling his affairs. On Thursday, the day of the scheduled footboard delivery there was no delivery.

I asked my sister to call because I didnt want any further communication with them---they said they didnt know anything about the delivery but Eileen would be in later that day. When my sister talked to Eileen it turned out that although Eileen scheduled the date it was impossible to keep because the delivery personnel needed a 3 day window after her call, not a 2 day window.

My sister then schedules a delivery date for June 27 when both of us have returned to our homes up north. I give the store my neighbors phone number and tell them if they call my fathers number they will reach no one as he passed away.

I called my neighbor in Sarasota today and she told me that the delivery was scheduled for between 2:00 and 6:00 on the 27th. She received a call at 9:15 p.m. from a man saying he wanted to deliver the footboard. As she was home alone and didnt trust that a delivery was taking place so late at night she told them not to deliver and she would reschedule.

I imagine that some day we will have a footboard without a hole and that shelves will eventually arrive for the entertainment unit.

One guarantee I can make is that I will never purchase anything from Savon or Kane furniture again and will tell everyone I know who is shopping for furniture to go elsewhere.

I purchased a dresser, headboard, mirror and night stand. I paid $250/dn I got the furniture and the mirror had a small crack in it at the top and is still in the box. The headboard is peeling. I have not paid the remaining $179 because I told them I wanted them to fix it. I was told by the Ft. Myers store that I needed to pay first, I explained I did not feel that I had any leverage if they were not going stand by the furniture. Consequently, they turned me over to a collection agency, and this went on my credit report.

I pay my bills and this furniture was really cheap. I ask them right away to just come and get it and the Mgr. said no because they would have to sell it for used furniture. I told him well that is what it looks like I purchased. I have contacted the Better Business Bureau, the collection agency and the State Dept. of Consumer Affairs. My response from them is that they cannot get Savon to respond to their requests.

We ordered a sleeper sofa and loveseat from them on 12/10/99. We were told that it would be 8-10 weeks for delivery. I called numerous times to check on it, and kept receiving different times. Our sleeper sofa arrived to our home Feb 25. The love seat arrived March 23rd. The knicked the furniture when they brought it in, and we had to have someone come out and fix it. Also, the loveseat sinks in the middle, which we have had one person come out to look at, and it is still not right.

We have called them over 24 times to have someone come back out and fix our loveseat. In addition, our sofa squeaks when you sit down on it. They tell us that they will call us back, but never do. Our furniture has not been right since we recieved it, and no course of action that I have taken, has fixed it. A brand new loveseat should not sink down in the middle, considering my husband and I sit each on a side, but slide to the middle. I even tried to contact Sealy furniture about it, but they said that Savon needed to handle the complaint. We did purchase a warranty on it, but it does come with a warranty from Sealy.

We purchased $7,338.00 worth of home furnishings. Over $2,000.00 of it was defective. They first promised to repair it, when they didn't do that the promised to replace it. They are playing games. Giving us the run-around. I have had two strokes, am disabled and can't deal with this. I need help.