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Rooms To Go

Warranty Questions

Rooms To Go
•Delivery problems
•Quality problems
•Customer service
•Warranty issues
•Boorish behavior
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•Kids Rooms To Go

Kerry of Charlotte, NC (10/9/05)
I have purchased many pieces of furniture from Rooms To Go. With my last purchase I was sold a warranty that they made sound like they would replace or repair the furniture no matter what happened to it.

The furniture has not held up well and the last of three "furniture technicians" they sent out ruled it as "normal wear and tear", which means they will not replace or repair it. I paid $450.00 for the chair and $250.00 for the ottoman.

I feel like I have lost $700.00 because now the chair will have to be replaced and I haven't even finished paying for it yet!

Tammy of Louisville TN (09/12/08)
My mother Shirley purchased my living room suite on her account for me which was around 3000. Shortly after we received a phone call to purchase a extended warranty for around 12 a month and they would charge this to the rooms to go card for a total of 300 for 3 years of protection. this was in july of 07.

Less than a year later the loveseat started giving us problems. The springs are sticking out tearing the material, and the recliner on one side is lop sided. They sent out a tech he said nothing was wrong with the recliner and he would order replacement cushions for the damaged ones,and to call as soon as they arrived so he could come back and install them it would only take a hour.

Well about 6 weeks later no cushions, so I called in and was informed the tech had reported he had already repaired the funiture. A rep named Marilyn said she would call me back as soon as she spoke to the tech, never heard from her again. Called back the next week was told marilyn was on vacation, but the manager was suppose to of called. This rep said the manager would call back within 24 hours.

Guess what a week later no call, so I called back told them my situation, they said they had called but my number was a fax number. Then they told me again that the tech fixed it, I said NO, they then told me he said I had to have it professionally cleaned before they would repair it. I ask what that had to do with the defect in the seat, they said that just our policy. So I said I paid for a warranty thats suppose to cover anything, they say no not if you don't have it cleaned. I told them I wanted a refund for this so called warranty, they said I was not entitled to a refund because I had used the warranty. I don't know what else to do.

So the loveseat conyinues to terar because of the broken springs and i'm for 3000 worth of crap.

Carolyn of Portland, TN August 1, 2008

Carolyn of Portland TN (08/01/08)
i purchased a tempurpedic mattress and box springs,2449.99 only after the salesman promised me they would take it back if i didn't get a better nights sleep.he said try it out for 30 days.I called them less than 30 days and they refuse to take it back.the assistant manager said that was against their policy and the salesman should never have told me that.I can never get the manager ,he is always at lunch or not there.tempurpedic mattresses have a 60 in home trial if you go through the company,i find this out afterwards.

2449.99 plus tax. and i only get about three hours a night because of back pain.

Martin of Key West, FL July 29, 2008

Martin of Key West FL (07/29/08)
We purchased a whole leather living suite from Rooms to Go exactly one year ago. We even purchased the treatment for every piece of furniture. About two month ago we notice the leather on the chair was peeling and the ottoman had some spots on it. I called the service department and scheduled a technician to come to the house. I had to wait 2 months for them to come out.

When the technician came to our house he spent less than 5 minutes there and wanted to know what we had put on our furniture we advised him that we had not put anything on it. He wrote his observation and said we would be hearing from RTG. About a week or so later we received a call customer service and they left a message. I returned customer service there call and spoke with a customer service representative who also was questioning me as to what I had put on my chair and then proceeded to advise me that it was not covered under the plan. She also stated to me that the ottoman was only covered for food stains and it appeared to have oil stains. I advised her that I would never purchase another piece of furniture from RTG and would let everyone know of my experience

So now I have a defective piece of furniture which with time will probably get worse.

Gerald of Gainesville, GA June 24, 2008

Gerald of Gainesville GA (06/24/08)
I purchased a mattress that was used on one of the bed s in the show room. Rooms to Go sold me a mattress cover which Guarantees from stain and waterproof. They demostarte the pouring of warter on the matress cover to show water will not penatrate. Well my grand son wet the bed and when I picked up the matress cover it was just as wet on top as well as underneath.

I called Rooms to Go and they said they would send out a new mattress cover but they could not do anything for the mattress since it was a floor display and that would make no warranty on the mattress. I said that the issuse of the guarantee of the cover failed and caused a stain on the mattress what does that have to do with no warranty of the mattress. I just want them to get the stain out and put in writting that removing the stain they will not further damage the mattress plus give me a new cover. Why did they sell me the mattress cover if they were not liable for the stains that may come on the mattress.

Stained mattress.

Dr. of Brooksville, FL June 19, 2008

Dr. of Brooksville FL (06/19/08)
We bought a Sealy Memory foal mattress with a ten year warranty.It fell apart after only two years and Rooms to Go would not honor the warranty.

David of Plano, TX June 6, 2008

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