Rooms To Go - Warranty Questions

We, my mom and I, purchased seven pieces of furniture (3 sofas and 3 loveseats and one chair). We were told to add warranties on each piece because if the leather peels or cracks, the furniture is covered. By the way, all seven pieces of furniture were leather. Then, we were given little bottles of protective cream to use on the pieces as a given with the purchase of the warranty. Now, we have a crack in the leather. I went to the store to get information on the warranty for the leather. One of the salesmen stated, "You got the warranty and your leather is cracked. All you do is call this number (1-800-766-6786) and they will have you pick another sofa."

I called the number on 5/2/12 as was told and my warranty only covered stains and food damage and the leather was not covered for cracks. I stated, "Why would I purchase stain and food protection on a dark burgundy sofa set? I was told the warranty protected my sofa from cracks." These were all lies told to me to get me to spend unnecessary money (such as $59.99, $49.99, and $39.99; $89.00, $49.99, $59.99, and $39.99) for protection that came from the factory for one year any way and not a warranty from Rooms To Go. We have been dropped out of our money by Rooms To Go.

I bought a dining set table at Rooms To Go in Orange Park, Florida on January 24th, 2012 with one year manufacturer warranty in the seller's contract. The edge of the top of the table started swelling after two months. Then I called the store and they began processing claims for the manufacturing warranty and here is the story. They sent a lady to show up at my house with nothing at her hand (no pen, paper or camera) and guess what? She went out of my house after 15 seconds and gave me the biggest surprise and confused me. I did complain to customer services and they sent a second guy to my house. This time, the guy had a camera and some paper. Today, I got their phone call. They stated themselves that the table had been damaged by water and that it was our fault. They stated that in the manufacturing warranty, there is nothing that covers water damage.

What a shock! Believe me, I did nothing with that table and I felt insulted out of my intelligence, the feeling of being ripped off and having lied to. I told them that your company is a scam and that I already knew because I just read it all over the internet. Whenever you do not want to fix or exchange, then you can just dictate any bad reasons on the head of customers because the money had been in your pocket. I just paid my third payment of two years financing plan. I must admit this is the biggest mistake in my life to have set foot in Rooms To Go to buy a table without researching the company's credibility on the internet first. I recognized it when I saw a lot of people filed complaining about bad customer service, scams and lack of quality in Rooms To Go.

The table set was made in Vietnam and cost $1250. I concluded that the quality of products from Rooms To Go is terrible and their one year manufacturing warranty is garbage. Buyers beware! I will post this to any forums on the internet and websites, wherever customers discuss about the services of Rooms To Go.

I moved from the original address where I purchased the couch. After I had already moved, I had a service technician come to my new address (this was not the address where my couch was originally delivered) and fix my couch. The center cushion was sucked in. The first time, he was able to fix it. The second time, the technician came out to fix; it was yesterday, Friday, March 30, 2012. When he came out, he cleaned my couch and fixed a cushion. However, the couch is sucked in and this did not fix it.

There is a structural defect that needs to be addressed, but I am now learning that the warranty is void since I moved from where the couch was originally delivered. So, I understand that my move voided the structural warranty. However, I also bought a warranty that was to be used for any food stains on my couch. A steak was dropped on my couch and left a small blood stain. However, the technician was able to remove that stain when he came yesterday.

So as of today, there are no stains on my couch. I told sales at the store of this incident. Apparently, he put in the notes that it was a blood stain and now customer service says the warranty is void. However, this was not a human blood stain. The blood stain was from a raw steak that my dog had snatch off the grill and dropped on the couch. It has since been removed by the technician that came to my home.

Now, customer service is stating that my cleaning warranty is void since there was a blood stain on my couch as the warranty only covers food stains. Well, the blood was from food, specifically a steak blood stain, which was removed when the technician came yesterday. Now, customer service is refusing to speak to me stating that since the stain was blood my warranty is void.

That is ridiculous. It was a blood stain from a steak which is food! And now there are no stains at all! Well, there are no stains on my couch now. They were removed. Additionally, the blood was from a steak that was dropped on the couch from my dog when we were barbequing. This is food! However, customer service will not listen or talk at all about this.

I am shocked that a company that claims such honesty and integrity will be so frivolous and creative in ideas to come up with to void a customer's warranty. Since the blood stain came from a steak and was removed how does this void my warranty? I would appreciate your assistance in resolving this.

We purchased a sofa, love seat and recliner from the store on 2121 Okeechobee Blvd. on 3/13/11. We found a dark mark across top of the recliner that is a straight line on the fabric. We called to file a complaint on 3/07/12, which was still under the one year warranty time. A man came from the store, looked at the furniture and said he would make a report on the mark. On 3/17/12, a second man came out and tried to clean the marks, but said to us he thought that the marks looked like the furniture was treated then wrapped or taped for shipment before the furniture had dried. They are telling us now that they will not stand behind their warranty.

I purchased a queen size mattress and box springs on 1/27/2011. I had it delivered and put in my extra bedroom. About 3 weeks later I exchanged it with my current mattress in my bedroom. Today, 4/8/2011, sitting here with a terrible back ache I called RTG customer service. On my receipt is printed "Satisfaction Guaranteed". I was told by customer service that they would send a service tech out and if the mattress met the criteria they would send me out a new one for $99 dollars pick up/delivery. Well, why would I want another mattress that is going to do the same thing? I told him I wanted my money back, $1326.99. I was told that was not an option. So much for their "Satisfaction Guaranteed". So now I'm stuck with this mattress that sags and it's only 3-months-old!

one and a half years ago, I purchased about 10,000 worth of furniture of very poor quality. The representative I dealt with sold me a protection plan for all four of the furniture sets that I bought stating it would cover any issue I might have with the items. I have since called the protection service and found out that none of the issues I have with the furniture are covered. The seams and threads have come loose and there are stains that won't come off. I am now out of money and have to invest in more furniture.

Buyers beware! This company is selling faulty products and turning away from customer complaints. I was misled and was given false information. When I called the corporate office, they turned me away even after letting them know that the representative had sold me something on false promises.

I have since paid off my purchase in full so I am now left with bad furniture and $10,000 short.

I bought a living room suit 4 years ago from Rooms To Go, biggest mistake ever! I luckily purchased extended warranty which I used several times. The ottoman caved in within the first 6 months then a piece of wood broke in half inside of chair the next year and it was replaced. Now ,the cushions you sit on are so thin and you can feel the springs under you. When I called to find out about new cushions, I was told my furniture was discontinued. I wonder why?

My sofa back broke last year and they sent a tech to repair it. Even he said its very cheap made furniture. Now, my extended warranty is up and sofa back is broken in same place I called service dept and was pretty much told too bad. I will never buy anything from Rooms To Go again! If you are reading this beware, stay away!

I purchased a bed and trundle from Rooms to Go in Metairie, LA with a three year extended warranty which the salesmen describe as "the best thing you could have especially with kids furniture because if any part of the bed broke for any reason they would repair or replace it." It arrived with the wrong hardware so I had to miss a second day of work for them to come back and set bed up properly.

A month later, the trundle bed broke. The bottom fell out of the trundle. Called customer service. They set up a visit from the technician to come check it out. (I missed a third 1/2 day of work to meet him). He walked in, took a look for less than a minute and said he would order a replacement. Missed another half day for the delivery of the new bed which the workers said the trundle was missing a piece at the bottom and that's what's caused the bottom to fall out. Six month later, the back panel of the trundle fell off as the screws pulled away from the back panel and the bottom fell out again.

Called customer service. They said they would send a technician. I said it's the same problem as last time, just send a new bed. No, gotta have the technician see it first. Scheduled technician.. missed another 1/2 day of work. Technician comes over. Looks at the bed for a total time of :48 and says it needs to be replaced. We scheduled a new delivery date. I missed another day of work waiting for the delivery.

Again six month later, 12 days passed the original one year warranty, I called to complain and they say sorry...it's out of warranty. Told them I have extended warranty. Waited on hold for 36 minutes only to be told I have call the warranty company because it's a different company who handles the extension. Called the 800 number. Got the run around for days.. Called the store manager. They send over a technician. I missed yet another day of work to meet him. He comes in looks at the bed and says he can glue it. To which I replied if the screws can't hold this bed together, I don't think gluing it. He says this piece is not even wood that's why the screw is pulling away.

Well then that's a manufacturer's defect and they have to replace it or replace the back panel with wood. He says all I can do it glue. They sent me to fix it and it's just not fixable. The next day I called the manager who tends to take two days off no matter which day of the week I call. It's one of his two days off that week (according to the secretary) who takes my message. A week later the manager calls me back and says there is nothing they can do the bed is broken because of my misuse. I re- state that the child is 6 and has slept on the floor more in the past year than the bed because the bed has broken longer than it has been fixed.

He states unless it is manufacturers defect we can't replace the bed. Clearly it is a manufacturers defect. The screws pull away from the back panel. It is not even the side of the bed that we pull on to get the bed out. According to technicians report, it is fixable with glue but the customer refused. Goodbye we can't help you and we can't replace the bed.

6 missed days of work. $2400 bed and $300 extended warranty. Never will I purchase from rooms to go again. I have pictures of the bed and looking for place to post them. Clearly it is manufacturers defect. The bed stays propped up in my dining room and my child sleeps on her mattress on the floor. We've been ripped out and lied to.

I purchased a child's bed and was convinced to buy a 3-year warranty. When trying to file a claim for a child's chest (door broke, very cheap). I called about 3 different numbers and stayed on hold for about an hour just to find out that because I moved out of the service area, my contract was void. Why was the first person I spoke with not able to tell me this? So when I called to cancel my warranty seeing how I had a year left, the lady was very rude and short with me. I will not be purchasing furniture from rooms to go ever again! I suggest you do as much research as possible before making any purchase from rooms to go, especially when they offer a warranty.

We purchased the Cindy Crawford set for $2400 including fabric protection and then paid for the extended warranty a month later for another $250. We were also told it would cover everything.Wrong!

My furniture is now year old. Upon delivery they put my table together wrong and ordered the wrong lamps. It took me 2 months to get the correct lamps. One of my lamps was a floor lamp because it had been discontinued. I finally get my lamps and the floor lamp is covered in dust and with a dented shade. I asked if they were going to discount the floor lamp and I was told no but I could pick out a new shade.

My table is still put together wrong. It has now been a year and my leather ottoman has huge rips at the seams and my couches are sagging. They sent a tech out a week ago, with a four hour window mind you. He comes, stays for 5 minutes and says he will file a report.

I finally called today to see what was going on and they tell me the tech says, he repaired my couches and cleaned them. I tell the lady he did absolutely nothing and she tells me, "Well, he said he fixed it." I can send pictures but as far as they are concerned it's fixed. I asked if he repaired the huge seam rip in my ottoman too. She said he has ordered the part. Guess what shows up on my door step today. Yep, you guessed it the part for my ottoman (the new cover) apparently I need to strip the old one and sew on the new one. Hmmn,worst place ever. Not sure if I mentioned that my furniture is only a year old as of 8/26/10.

The Rooms to Go sales representative completely misled me and talked me into purchasing a mattress protector to go with my new mattress set. He said it had a 10-year warranty. I have had it two years now and it does not work at all anymore. I called the customer service for a replacement. They pretty much did everything to get out of replacing it. So they lied to me and were very rude. I will never buy anything there again.

Let me warn you all right now, do not ever, ever buy from Rooms to Go and definitely don't get extended warranty! We bought a couch and two love seats from them. The couch is holding up okay. The cushions don't stay on it but at least it is still in one piece and not worn out cushion or material wise. The love seats have automatic recliners. Two on each love seat! What a great idea, push a button to control your recline. Had them delivered and within a couple weeks. The padding on the foot rest was warn down completely! Called service and they sent out a very rude man who got down and looked at it then fluffed it and said, "There, should be fine now."

Hmm, okay, so I have to fluff it daily? Didn't tell us that in the store. Okay, cushion on seat of the love seat is wearing out way too fast. Just a couple months in and we had rude service man back out. Yup you guessed it, he fluffed and left. We have had them out maybe five times in the past year trying to relay to them that there is something wrong and it's wearing out way too fast. Their reply is that we are too hard on it. Hmm, mature adults only sitting in the chairs. Is it for display only? Dick's chair started to catch when it reclined. A guy came out and used a file-- that's right a file! On the wood where it was hitting and filed off a good inch or more so it would catch any more. Let's see, if it is catching that means something in the mechanics is out of whack, right? Nope. I just carved away the wood. I guess if it happens too many times he will have to saw clean through the wood to fix it.

At last visit, we had someone tell us that we couldn't return the furniture because they could not take it back. It was in too bad a shape and they couldn't resell it! Do you get that? So if your furniture breaks and needs replaced, it better be in great shape, basically in store floor condition to get it replaced. The stuffing on my foot rest is now sticking out of the foot rest about 8 inches. We have called the store manager. The service department for all of Rooms to Go, extended warranty people, and many many more people who kept us keep sending us to someone else. I don't see us getting anywhere with this store! I see me tearing it apart and trying to fix it myself so we can at least have furniture until it is completely paid off!

If you read this, please! Please! Pass it on to everyone you know! This is not an exaggeration. If anything, I probably have missed several things, but you get the idea. One last thing, we were just told that any cat scratches on furniture voids the warranty. That's right. Just one claw mark or cat scratch and they don't have to fix your furniture, even if the problem is no where near a scratch! Sherry just got off the phone with them. She asked for a supervisor but they offered to call her back. We have had that promise before so she said she would hold. They would not let her. She had to tell her problems to the person on the line and would not be directed to a supervisor at all! We are not done paying for furniture that we now figure we will have to try to repair ourselves, if possible. We cannot afford to buy new and are stuck with junk for a very long time.

I purchased several rooms of furniture from Rooms To Go on 9/17/2008. They have a 1 year warranty. During this period, approx 10 months later, I called and they replaced the sofa with a new one. One of the cushion was flattened. Approx 10 months later, the same problem occurred. The Customer service person connected me to a manager and I was told they could not service out of warranty product. I believe this is a defect in the product and as such should be replaced with another product.

When you buy from RTG, they do a great sales job with the extended warranty offer. They tell you that the furniture will be replaced if anything goes wrong within the 3 year period of coverage. Well nothing is further from the truth. Within 6 months, the cushions started flattening to the point that the covers were all saggy looking. I called the warranty company and spoke with a representative who didn't seem to think that I had a problem. I explained that aside from the obvious, I thought that maybe the decking of the sofas was collapsing.

Heaven forbid you should be honest with these people. She offered to send a technician out at to look at my sofas, but, should he determine there to be nothing wrong, I would have to pay a $150.00 service call. After reading the endless stories of people being told there was nothing wrong with their furniture, I opted to spend the money, and more, to replace the foam cushions. This stuff is garbage. The money they spend on advertising alone is astonishing. Spend less on that and more on quality materials and you might get somewhere.

I purchased a dining table and 8 chairs a year ago. Last week, a cloud appeared on the finish of the table. I called a technician came, said customer service would call since he could not fix it. He sprayed something on the table and wiped it off. Customer service called today to tell me that the tech reported that it was in home damage and Rooms to Go would not do anything about it. I asked if they would not honor the warranty and was told that their warranty only covered manufacturers defects. An expensive lesson learned, do not do business with such a trashy organization. I wish I had known what a sleazy store Rooms to Go is. I am stuck with a damaged table.

We purchased a mattress set from Rooms To Go one year ago. The mattresses came with a 10-20 years warranty from the manufacturer. It's a Sealy mattress set! Sealy has a website that tells what their warranty covers. One part is sagging! I complained to Rooms To Go about the mattress sagging. They sent a technician out. He came in and placed a plum line across the mattress. He took measurements from the mattress to the plum line in three spots. One was in the pillow area, where we uses pillows and never lay directly on the mattress. And the other two areas were where he chose. Not taking measurements from both sides of the mattress and where I was trying to point out where the mattress was sagging the most.

He went back to Rooms To Go and reported that the mattress was being used for normal use, and sagging no more than 1 inch. They say it have to be at least 1 and 1/2 inch! The only thing is that he wouldn't let me lay on the mattress and take the measurements after I got up, which could be up to 2 inches in sag. We hadn't sleep on the bed for two days before he came out. So he took the company's side to issue his opinion. And he looked to be an out of work carpenter being used as a technician!

He asked me what was going on and explained to him that my wife and I are having sagging problems that's hurting our bodies. We're both over 50 years old and that the mattress is not doing what we had purchased it to do and not firm like we had thought! We were seeking to replace the mattress with another new mattress of equal value and not be refunded any money. But they declined to help us!

We purchased an ottoman from RTG. It broke within a couple of months. They sent a technician out to fix it. He said he did what he could, and left (they do not give you any paper work, so you have no evidence that a tech was there). He made it worse, and actually caused the wood to split. When I called again, they said I was a couple of days past my warranty, and they couldn't do anything. I told them they had been out to fix it once, and made it worse. They told me that they had no record of a tech coming to my house. I will never buy furniture from RTG again. They find ways to not have to honor the warranties on their poor quality furniture.

I purchased an NFL collection bed for my son in June 2009. We noticed that on the side panels of the footboard (which has drawers for storage) are splitting down the middle, not to mention the drawers and one side panel are becoming detached from the rest of the piece. I called customer service. I told them the urgency that I had due to the fact my husband is being transferred in 1 week to a state they do not have stores in.

Finally, 5 days later, a service rep came out to look at the piece. He apparently determined that it was not due to a manufacturing defect. I want to know how he is qualified to determine this when the boards are clearly splitting down the middle. I also purchased an extended service contract, because I was told at the time of purchase it would cover everything, even if my son damaged the bed. This is clearly not the case.

Rooms to Go is just cheap and refuses to work with customers. They have in my mind unqualified "service reps" who determine this for them. It does not take a rocket scientist to figure out that the boards' splitting is due to a defect in the wood. I will never recommend nor purchase anything from any of their stores.

we purchased a lether top quality sectional 1/3/09 and in Nov. 2009 we noticed that the cusions in one area of the sectional was sinking. We contacted Rooms To Go and they sent a repersentive to look at it and he said he could not find anything wrong (I was not there to show him the problem). on 12/16/09 their serior Technition Chris, inspected the sectional and when he walked into the room he said "he could see the defect" he told me the sectional had not been put together correctly and it needed to be replaced and he would forward his inspetion to his home office. on 12/23/09 Chad Parker said the report he received was there was no problem with the sectional. It is my opinion that Rooms To Go has scamed us with poor quality furniture and do not honor their warrenty. We just want our sectional repaired or replaced. Romms To Go need to either fix it or refund our money we have paid.

We asked them after the repair if they would extend the warranty to cover what they repair and they said they would not, that we would only have four months of coverage with no gaurantee this won't happen again. We will be out $900.00 if Rooms to Go does not correct the situation.

I purchased a table and chairs from Rooms to Go on 5/27/2007. It cost me $757.73. There is a 1 year warranty on the product. After 2 years of ownership, this product is starting to show signs of defect. The table top is bubbling up. Rooms to go refuses to replace the table or offer any other assistance because their 1 year manufacturer warranty has expired.

On September 13, 2008, my husband and I purchased a sofa and a recliner, each piece on sale for $299. At the showroom, we tested and sat on the sample pieces in aid of making a decision. The two pieces were delivered as promised on September 15, 2008. After using the sofa for a couple of months, the seat pillows collapsed and the back of the sofa became bowed, making it very uncomfortable for anyone to sit on. As Rooms To Go offers a one year warranty against defects, we went back to the showroom in March 2009 and the sample sofa was still there in fine shape. Our salesman was not there so we spoke to a manager who arranged for a complaint with the Customer Service Department.

After waiting about two weeks, I had to call and find out if we were going to get any action. I spoke to "Alejandra" who gave me an order number. She has a very heavy Spanish accent and I had difficulty understanding her at times. Also, she showed extreme annoyance during one conversation. A tech was sent to my house on the wrong day and he examined the sofa, took pictures, and agreed with me that it is very uncomfortable and in need of repair or replacement. Then he went back to the office and reported that there was nothing wrong with the sofa. I complained again. Then on May 13th, I was told that parts were ordered and it could be another 90 days from that time until they would arrange to pick up the sofa and repair it. It is costing them more to do all this than just replacing the unit would be. We have never received any phone calls or contact from them. Our only interaction is when we call them. We also told them we would be willing to accept a credit and put it towards a replacement for which we would be willing to pay the difference. Anyway, we still don't have a proper sofa to sit on.

I purchased a Sectional Sofa with Chaise on 01/29/2009 from Room To Go. The sofa was delivered on 02/01/2009. I paid cash for the furniture with my debit card. The total amount was $1,380.44. The price included: LAF SECT 999.99; Protection 59.99; Protection Armless Loveseat 49.99; Protection RAF Chaise 44.99 and Delivery/Setup 99.99 and Sales Tax 125.49. There is a permanent weakness in the material on the Chaise after sitting on it several times (I am not overweight). There are lumps on the other two pieces. The material is grossly irregular. The same sectional was in the store and I sat on it for at least a half hour and it was firm with no break or irregularity on the piece of furniture. The price also included ForceField Exclusive Fabric Protection with a 3-Year Limited Warranty. There appears to be no such protection. It is embarrassing for anyone to see it and I've only had it for two weeks.

I am divorced and had to save the money for a year in order to purchase the furniture. I am very disappointed. I called Rooms To Go Customer Service and spoke to a representative (? Brittany) after which I felt that I had been questioned by the FBI. A Tech is suppose to come to see this furniture sometime on Friday, 2/20/09. The only thing that I feel should be done to the furniture is to destroy it. I have been advised that Rooms To Go do not give any money back, so I am just waiting nervously to see what happens.

I was very excited to purchase new furniture for the 1st time ever to be delivered in time for Christmas. I went on my lunch hour and picked out the perfect leather set. The sales person told me about a "warrenty" program that would cover any rips or tears that occured in the leather. It also included an unlimited supply of leather cleaner. I chose to purchase the warrenty as a tear in leather furniture would be a serious problem. The cost of the warrenty was in the hundreds of dollars. Unfortunately since I was on my lunch hour I did not take the time to read the warrenty. It never occured to me the sales person would lie.

When just over a year later my leather ottoman began to develope a small tear I called and was told there was no such warrenty and the warrenty I purchase was for stains. Obviously I was very upset and asked to speak to a supervisor. The supervisor said he would send a technition to my home to look at the tear. The technition stated the product was obviously defective as the leather was too thin and he would order a new cover for the ottoman. I was very happy until I received a call a few days later and was advised that since I was past the 1 year warrenty they would not be ordering the new cover and the technition did not have the authority to tell me such things.

I placed multiple calls to multiple people at Rooms to Go and received no assitance. Since then 3 or the 4 pieces all have tears. We rarely use the furniture so I'm sure if it was heavily used there would be even more tears. I still owe over $2200 for this furniture that looks like garbage. I have packing tape on the tears to prevent them from continuing to tear. It is heartbreaking.

We purchased our living and dinner room sets from rooms to go about a year and a half ago, the sales man told us about this special product that they spray on the chairs to make them last long and easy to clean, and if we can not get the stains out they would sent a professional cleaner out to take out the stains. it cost us an additional $90 for the sofa, $60 for the loveseat and $10 each or the dinner chairs giving it a total of $60.

May 2008, I call rooms to go service center, to request the service that I was promise in the store, a service person came out to see the furnitures, to my surprise, this guy came with a bottle or captured, I guess it is the same as resolved, the guy wet up the dining chair with this liquid told me to let it dry and get a professional to clean it then rooms to go would come out again and spray the protector over it again. What a big joke. I call rooms to go again to explain the situation, the service rep told me i have to have them professional clean and rooms to go can help me until i do so.

Now i got a professional cleaning, who will come at look at the chairs for us and clean them for $180. Which i will not get back from rooms to go. I WILL NEVER SHOP AT ROOMS TO GO AGAIN, EVEN IF IT IS THE LAST FURNITURE PLACE IN THE WORLD.

I had a cigarette accident on the arm of my recliner love seat, it made me sick, it is a very small spot, but just the same the set was only 3 months old, and I was willing to pay to have it repaired at my cost. The gentleman acted like he had just one the lottery, and was very pleased to tell me that the incident I described had just canceled my warranty on that piece. I asked if it was possible to have it repaired at my cost. He told me to go to the yellow pages and find some one. Rooms to Go could do nothing for me.

I found a reputable upholster, took pictures of the spot on the arm and she had said if the furniture was only a couple of months old, RTG ought to be able to sell me a yard of the material or even a new arm. I stopped at RTG showroom and asked if that was possible, observing they were still selling my exact same set. They said they would call customer service for me and get back to me.

After three days I called the store, they told me, I had to call customer service again. I did. After trying to explain to the customer service what I had wanted, she transferred me to her supervisor,(neither of them were very pleasant) she gave me the address to order the new arm, and the amout I would have to pay for the arm, which I expected it was my accident, also made sure that I understood RTG would not put this arm on, and that my warranty was canceled.

Seven months later I recived the arm, I opened the box unwraped the plastic to find the arm I had awaited for 7 months to find they sent me one with what I think is a used it has Black marks or stains on it. I am so discusted with rtg. This is a store that you can not talk to any one in authority, they just constantly bounce you back and forth, If I bought a car and dinged the door or a stone flew up and hit the windshield and had to have it repaired I wouldn't expect my warranty to cover it or be cancelled over it.

This was just a frustrating experience, If I can help some one decide not to buy or at least be aware of the service of the type of service this place provides. The love seat has many working recliner parts, springs and such, I still feel they should have covered that for the warranty period.

I purchased furniture from Rooms to Go in 2006 with a 3 year warranty for the loveseat and sofa. I have children that make the occasional stain and I have dropped food by accident on the sofa or loveseat. I purchased the protections based on the terms and conditions stated that Food and beverage spills must be cleaned as soon as possible with ForceField cleaner. Which has been used and did not clean the furniture but stained the furniture fabric.

I contacted Rooms to go to send a tech to look at the furniture. He stated from a distance (not touching the sofa or loveseat) that he could not do anything, that Rooms to Go would contact me and the furniture would need to be cleaned by a professional. I called Rooms to Go on Nov. 25, requested the status of my stains. Ms. J stated that I would have to pay for the cleaning by a professional and then rooms to go would reapply the stain protector again. This greatly upsets me because I would have never paid the addtional money knowing that Rooms to Go does not live up to the terms and conditions.

The sales person at the time of purhcase informed me information (which is located on line about the stain protection is:

Food and beverage spills must be cleaned as soon as possible with ForceField cleaner. For online purchases only, the cleaner will be sent to you separately via UPS. Replacement bottles may be obtained by visiting any showroom.

In the event that the spill becomes a permanent stain and the special cleaner sent to you does not remove the stain, under the terms of this limited warranty, ROOMS TO GO, at its discretion, will provide the following services:

Have the stained area cleaned, and surfaces re-treated by an authorized ROOMS TO GO technician at no cost to the original owner.

If the stain cannot be removed by an authorized technician, ROOMS TO GO will re-upholster the stained area.

If step l or 2 cannot be accomplished, at ROOMS TO GO's discretion, the stained piece will be replaced or the owner may select a new piece of furniture equal in value and quality to the original

Rooms to Go wants the customer to paid for services that should have been provided under the warranty.

My mother Shirley purchased my living room suite on her account for me which was around $3000. Shortly after we received a phone call to purchase a extended warranty for around $12 a month and they would charge this to the rooms to go card for a total of $300 for 3 years of protection. this was in july of 07.

Less than a year later the loveseat started giving us problems. The springs are sticking out tearing the material, and the recliner on one side is lop sided. They sent out a tech he said nothing was wrong with the recliner and he would order replacement cushions for the damaged ones,and to call as soon as they arrived so he could come back and install them it would only take a hour.

Well about 6 weeks later no cushions, so I called in and was informed the tech had reported he had already repaired the funiture. A rep named Marilyn said she would call me back as soon as she spoke to the tech, never heard from her again. Called back the next week was told marilyn was on vacation, but the manager was suppose to of called. This rep said the manager would call back within 24 hours.

Guess what a week later no call, so I called back told them my situation, they said they had called but my number was a fax number. Then they told me again that the tech fixed it, I said NO, they then told me he said I had to have it professionally cleaned before they would repair it. I ask what that had to do with the defect in the seat, they said that just our policy. So I said I paid for a warranty thats suppose to cover anything, they say no not if you don't have it cleaned. I told them I wanted a refund for this so called warranty, they said I was not entitled to a refund because I had used the warranty. I don't know what else to do.

So the loveseat conyinues to terar because of the broken springs and i'm for $3000 worth of crap.

i purchased a tempurpedic mattress and box springs,$2449.99 only after the salesman promised me they would take it back if i didn't get a better nights sleep.he said try it out for 30 days.I called them less than 30 days and they refuse to take it back.the assistant manager said that was against their policy and the salesman should never have told me that.I can never get the manager ,he is always at lunch or not there.tempurpedic mattresses have a 60 in home trial if you go through the company,i find this out afterwards.

$2449.99 plus tax. and i only get about three hours a night because of back pain.

We purchased a whole leather living suite from Rooms to Go exactly one year ago. We even purchased the treatment for every piece of furniture. About two month ago we notice the leather on the chair was peeling and the ottoman had some spots on it. I called the service department and scheduled a technician to come to the house. I had to wait 2 months for them to come out.

When the technician came to our house he spent less than 5 minutes there and wanted to know what we had put on our furniture we advised him that we had not put anything on it. He wrote his observation and said we would be hearing from RTG. About a week or so later we received a call customer service and they left a message. I returned customer service there call and spoke with a customer service representative who also was questioning me as to what I had put on my chair and then proceeded to advise me that it was not covered under the plan. She also stated to me that the ottoman was only covered for food stains and it appeared to have oil stains. I advised her that I would never purchase another piece of furniture from RTG and would let everyone know of my experience

So now I have a defective piece of furniture which with time will probably get worse.

I purchased a mattress that was used on one of the bed s in the show room. Rooms to Go sold me a mattress cover which Guarantees from stain and waterproof. They demostarte the pouring of warter on the matress cover to show water will not penatrate. Well my grand son wet the bed and when I picked up the matress cover it was just as wet on top as well as underneath.

I called Rooms to Go and they said they would send out a new mattress cover but they could not do anything for the mattress since it was a floor display and that would make no warranty on the mattress. I said that the issuse of the guarantee of the cover failed and caused a stain on the mattress what does that have to do with no warranty of the mattress. I just want them to get the stain out and put in writting that removing the stain they will not further damage the mattress plus give me a new cover. Why did they sell me the mattress cover if they were not liable for the stains that may come on the mattress.

Stained mattress.

We bought a Sealy Memory foal mattress with a ten year warranty.It fell apart after only two years and Rooms to Go would not honor the warranty.

I purchase a Love seat, a Chaise, and four set of dining chair from Rooms To Go, in Sept 06. From the point of contact and the end of the sale, the salesman demonstrated the benefits of getting the 3 year fabric protection plan. He even took his pen out and wrote on the sofa, same fabric as the sofa I own. To my surprise it was remove with the cleaner liquid that was provided to me when I made the purchase. I can't not remember his name, but he explained to me that with this fabric protection plan, if there is any food or drink stains that wouldn't be remove, that either Room To Go will fix it or replace it.

Call customer service they sent a Technician out, he remove some of the stain but not all of it, told me to get it professionally clean. Which I did and cost me $140.00. Then another Technician came out and told me to keep the reciept so that I can be reimburse from Rooms To Go. Got a call back from customer service telling me that they can't do anything for me.

After going through will all the process that the customer service told me to do. I get nothing in return, they got my business and they won't keep there word on the fabrics protection plan. They offer a 3 year protection plan and yet they do not even follow through with it. Just giving me the turn around. The salesman even use my little as a selling tools to demonstrate it will be best if you use it because kid will be kid.

To offer a product and don't follow through with it. Not explaining the protection plan to it entity. Giving customer the turn around. I am a very patience person and do not waste time on this nonsense, but to spend almost $2,000.00 on their product and in return getting the door.

My furniture need to be fix or replace. Has small stain, but to their description it was soil. Just another way of giving me the door.

They will not honor their refund policy agreement. It states you can get a refund of only 80% but in actuality you can only exchange for another piece of poor quality, shoddy piece of *crap. When they delivered my furniture they dropped while in the drive way to my house. Scratched and dented the dining room table. The chair legs are wobbly, some legs are shorter than others. The fabric on my living room furniture upon delivery has miscolored fabric. How can this company get away with ripping poor elderly and disabled blue collar workers. Why isnt there a Class Action suit against them? I pray to God they go out of businness and stop ripping the people out of their hard earned monies.

I've also written to the BBB and researched the internet. There is a Class Action suit in NC but I can find no help in Florida. I am physically ill from the stress and the aggravation this company has put me through and feel I have recourse.

Purchased furniture and a warranty, and have been unable to obtain service

I purchased $4,000 worth of bedroom and living room furniture in 11-2006 from Rooms to Go. I purchased the additional 3 year warranty as well. I had a problem with the quality of the cushions on the couch and called the warranty department to schedule a repair person to come and evaluate the cushions. The warranty department said that they had no record of me having a warranty. They advised me to call the store where the purchase was made. I called the store and was told that they did not handle that, and advised me to call the warranty department. They kept tossing me back and forth.

Finally, I became so frustrated that I wrote a letter to the customer service manager at the rooms to go where I purchased the furniture and another letter to the warranty department at rooms to go. I received to response from the rooms to go store where I made the purchase. Several weeks later I received a call from schekema, who is a supervisor with the warranty department at rooms to go. She asked me not to cancel my warranty contract, to take her name and extension number down in case I needed assistance. I still have issues and when I call the warranty department, they direct me to customer service, and when I call customer service, they tell me to call the warranty dept. since I have had the furniture for more that 1 year. I tried Schkema's number and extension and have left 4 messages over the past month, and none of my calls have been returned. I will never buy furniture from this company again.

I purchased an adjustable bed and mattress protectors. I was told the mattress had a 20 year warranty, the base a one year warranty, and the mattress covers a 10 year warranty. When I asked for copies they told me I would receive them with the delivery of the bed (total cost: $3,796.41) I have made numerous calls with no results. They said on the phone that the warranty wasn't for what they said in the store. I have nothing to prove I have any warranty on anything.

So far, I haven't, but what will I do if I need the protection promised? For a retired teacher, this is an expensive item. And with the control mechanism, there probably will be a possibility that I will need the warranty in the future.

We purchased both a dining set and leather couch, loveseat and recliner. The ticket was split by the sales person into two different orders. We put $800 down and saw the order on the screen. When we got home we noticed that the sales person added protection to the leather furniture for an additional $210 and also added protection to the dining room set for $120.

The next morning I called to cancel the orders since we were not willing to pay for something that was put on our order that we didn't want. We felt that it was very unethical.

I reached Allen at Rooms to Go who said he was office staff, would not give me any other title. He said that he would cancel the order and I could get a refund in 10 business days. I asked if I could just pick up our check since it was Sunday and the banks weren't open, but he said it had been put in the night deposit. He assured me the order would be cancelled.

Today (Wednesday) we received a call from the delivery department scheduling the delivery. We told them the order had been cancelled already. They told us to call the store. I called the store and spoke to Stephanie who said the order was not cancelled. Stephanie siad she would make sure it was cancelled.

At this point we are out over $800 in deposits and are SUPPOSED to get this money back in 10 business days.

i purchased a sofa from Roomstogo a couple of months ago and like everyone else I got the the fabric protection plan. I called for a tech to come out who of course stated that I need to get someone to clean it first because it was badly soiled and they are only to clean spots. I advsied the tech and customer service that the problem was from the solution that is provided from rooms to go but they dont want to hear that and dont want to come see that the problem is from the solution

Rooms to go sold me furniture. I bought a living room set and dining room set, spent nearly 3k with them. Within a week of the purchase they called me and sold me an extended warranty and they made it seem as though that with the purchase of this warranty RTG would replace my furniture if something the furniture would break from everyday use.

My living room chair is broken and one of my dining room chair broke as well from normal use. They sent a furniture technician who came in and verbally guaranteed me that the damage would be covered (I asked him about 4 times and all times he said YES, they will cover it) The only thing he told me was that RTG would have me have the furniture steamed clean first before taking it in to service. About a week later i get a call back from the warranty dept where they advised me that the technician reported customer damage and that they will not cover it.

I asked for a supervisor and a JACKIE called me back, she was not very helpful and I could not understand her because of a thick accent. I kindly requested a supervisor above her , she refused and hung up on me. I have been trying to email them and I keep getting the run around. They claim they cannot find my account information. In addition I called the technician (his number was still on my caller id) i left him a message regarding the situation and he has not called me back.

I bought a couch and loveseat. The saleslady told me to have them Scotchguarded and for 3 years so Rooms To Go will clean any spill, spot imaginable, even newspaper stains, and since I bought a yellowish gold set, I would definitely need them Scotchguarded. Spent around $110 extra for Scotchguard.

It has been 9 months now and cushions are very dingy looking probably from the newspaper. Called customer service to have them come out and treat the cushions per the agreement, but Phyllis said they only will treat a spot on the cushion and not the whole cushion, like I was told by the saleslady. Her words were, "I don't know how I would word that on the service ticket, they really only treat spots."

I purchased a sofa and love seat about 10 months ago with what sounded like a worthwhile warranty. The salesman made it sound like anything my son did to the couches was under warranty. In reality it only covered food or drink. My 2-year old has snack time on the couches and the stains wouldn't come out.

Rooms To Go sent out a service tech who said the stained area was too large and they would replace the material on the couches, he even showed me how they would be doing it! After a few weeks I called and they said they would be out on Friday to do the repairs. On Friday the same service tech came out and did the same exact evaluation again!

I called customer service and spoke with Dominique who let me know that she couldn't answer my questions, there was no one else for me to talk to and Rooms To Go could evaluate as many times as they needed too. She then told me she was disconnecting the call!

Last February 05 My husband and I after going ot every furniture store looking for a recliner -- finally found one we both liked at Rooms to go. We paid cash for the chair and purchased the warranty due to the fact we have 2 small children and wanted to make sure that what we bought would last for a while due to stains and the fact that recliners are so easy to break.

Well a few days ago I noticeeed that the left arm of my chair is now touching the floor but the right side isn't and also while cleaning this weekend I noticed a couple of stains on it so I got out the cleaner that they tell you to use but could not remove a few of the stains. Today I called and sat on hold for 55 minutes and 15 seconds for customer service to answer the phone. When she answered I was told that they would be able to come out and see about the stains but would be unable to help on the broken arm due to the fact that in the past few monthe I have moved 5 minutes down the road from where I prevoiusly lived.

When we moved we voided our warranty. I told her how can that be fair when we declined delivery when we purchased the chair and that was 1 hr away from where we lived and now i only moved it 5 minutes down the road. I was never told this when i purchased the chair but i sure was told that the warranty was for the life that I owned that chair. I was told today that it is only for 3 days. Sales people will tell you anything to get you to purchase from them.

Hi, I bought a new Second house in Jan. 2004 and brand new furniture from "Rooms To Go" worth over $2000 in April 2004. We only used the furniture for two months and our furniture starting going out of shape. Whenever I sit on it I feel as if I'm sinking into the sofa. I was very disappointed with my purchase. We had a warranty for one year, but I couldn't call because I had to go out of state for few months due to some family problems.

Sadly when I called them and asked for a replacement they said, 'It's not possible because your warranty has just expired only the day before and if you had called the day before we could have done something." I was very upset to hear this. We had purchased furniture for our first house in New York about fifteen years ago and it's still in perfect condition. But the furniture from "Rooms To Go" was terrible. It started breaking apart like it was made out of paper. It was a complete nightmare and my money has also been wasted.

I have purchased many pieces of furniture from Rooms To Go. With my last purchase I was sold a warranty that they made sound like they would replace or repair the furniture no matter what happened to it.

The furniture has not held up well and the last of three "furniture technicians" they sent out ruled it as "normal wear and tear", which means they will not replace or repair it. I paid $450.00 for the chair and $250.00 for the ottoman.

I feel like I have lost $700.00 because now the chair will have to be replaced and I haven't even finished paying for it yet!