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Amalia of Miami, FL February 15, 2009
Amalia of Miami FL (02/15/09)
Went to store on May 2008, bought recliner sofa and chair, 2 weeks later there was aproblem with chair, called costumer service and they came out to look at chair, they said it was bad so they replaced month later same problem with the chair, called again, came out and ordered new cushion, two days later same problem
wear-tear? ha-ha. hip pain when sitting in chair Tyrone of Creedmoor, NC January 22, 2009
Tyrone of Creedmoor NC (01/22/09)
On January 5, 2009 I along with my wife went to rooms to go and purchased a bedroom suite, living room set, and a dinning room set all totaling over 6000.00 upon delivery on January 14,2009 the dinning room table was scatched and chipped the bedroom head board post was broken in half. On January 21,2009 a new replacment table was delivered along with a new head board post.
The head board post was still damaged and my bed could not be set up still. I called rooms to go again, they informed me that a new head board post will be delivered on January 28, 2009. When I asked was I going to be compensated for such a inconvenience, I was told that they would give me a 25.00 rooms to go credit. I am still without my bed and all they will offer me is a 25.00 store credit.
My head board post is broken into two pieces. My dinning room table was chipped and scartched (replaced). Henry of Missouri City, TX January 19, 2009
Henry of Missouri City TX (01/19/09)
On Saturday evening, January 17, 2009, my wife and I went into the Stafford, TX location of Rooms to Go to purchase the 3000.00 Cindy Crawford Gracen Leather 4 piece sectional. Youd think that in todays economy, any business would welcome a customer ready make a 3000.00 purchase. We entered the store and saw a sign advertising the sale of the display model for approximately 2300.00. We told the salesman to write it up for us. We were ready to pay cash for the sofa (actually AMEX), and simply wanted to pay for it and leave. Once we were at the sales station, the salesman called the store manager, Chris, over to enter a code into the computer to complete the sale.
At this point, I requested, at my expense, for the unit to be delivered. The manager advised that Rooms to Go does not deliver items sold off the showroom floor nor do they work with a delivery company. I was advised that the transporting of the sectional would be solely my responsibility. I advised that I would pick it up on Sunday January 18th because I would have a few of my friend with trucks available to help me move it before the playoff football games. The manager informed me that we could not pick up the sectional until Tuesday January 20th. Rooms to Go wanted to retain the display, at my expense, until their January Clearance Sales event was over. I was initially opposed to the idea, but I reluctantly agreed. I informed the manager that I have a small truck and I would transport it. I would move the sectional after work and I would have to do this over the course of two or three days since I work during the day & would not have access to other trucks.
The manager firmly told me that he wanted the sectional moved at one time & if I could not move it at one time I should consider take my business elsewhere, or as he put it; this sofa may not be for you. I took his advice. I could not tolerate the Rooms to Go experience any longer. Needless to say, we didnt buy the Cindy Crawford sectional. Its amazing that no consideration was given to accommodating a non complex customers need.
I am so excited that we did not spend our money at Rooms to Go! We have found a custom leather sectional that offers us a variety of colors and a unique style. We are spending a few dollars more and we are getting a custom piece of furniture and our business is appreciated and respected. Ill be very interested to see how long Rooms to Go survives in todays market being insensitive to the needs of their customers.
David of Mobile, AL January 11, 2009
David of Mobile AL (01/11/09)
I purchased a sofa frm Rooms2Go in Oct 08, who then sold my account to GEO. GEO has failed to contact me with an account number, and billing procedurs. Their online website and 1-866- require an account #; which they have failed to provide. Nor is the a postal address to write. The result is, I am unable to contact them. My account and credit rating, is at risk due to the failure of both GEO & Rooms 2 Go to provide adequate customer service.
Rooms 2 Go has not been cooperating; they sold their item, unloaded the account and have said SORRY, IT IS NOT OUR PROBLEM. evidently they are not concern about repeat business, due to clients having their credit rating destoyed.
Deanna of Sorrento, FL January 10, 2009
Deanna of Sorrento FL (01/10/09)
On Jan 3, 2009 I went into Rooms to Go Kids and purchased a bunk bed set. I came home and had the room measured to make sure it would fit. Of course, it wouldn't. So, I called the store to cancel the order. The store told me it was over 48 hours and they could not cancel the order. The only thing they could do is have us come back in and buy something else, more expensive. When I declined this offer, they told me they could extend the exchange time a few weeks until I could make the 40 mile trip to the store again. I declined this offer as well. I just wanted to cancel the order. We did not even have the furniture yet, and weren't scheduled for deliver until January 21st.
When I finally spoke to the store manager, she agreed to give us an 80% refund and 20% store credit. This was not acceptable to me or my husband. They have had our 1700.00 for a week, we have not furniture yet, and just want to cancel it. They still refuse! I notified my credit card company, but they do not sound hopeful that they can resolve this through dispute claims. I am at a total loss. In addition, the rude way I have been treated is unbelievable. In this economy, it would seem to me that a company would want to keep a customer rather than just the one sale they might or might not get from me.
This is in dispute with my credit card company right now. I do not know what else to do at this time.
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