Complain about a product or service

Rooms To Go

Customer Service

Rooms To Go
•Delivery problems
•Quality problems
•Customer service
•Warranty issues
•Boorish behavior
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•Kids Rooms To Go

Christina of Jupiter, FL March 27, 2009

Christina of Jupiter FL (03/27/09)
I purchased a cute bedroom set for my daughters back in 2001. My daughter was 9 mos. old at the time. When she was 2, she climbed up a chest of drawers which fell on top of her. My son and I ran into the room and quickly lifted the chest of drawers off of her, Her leg got stuck in the drawer and the metal piece that makes the drawer move sliced her knee right down to the knee cap. We quickly called 911. She was taken to the hospital emergency room and the doctor on call had to perform surgery on her knee. It took thousands of stitches to mend her knee. She now has a scar about 3 inches long and is afraid to even open her own drawers.

I believe that when selling children's furniture especially top heavy furniture, there should be some type of clip to attach the heavy furniture to the wall. Lots of children climb furniture. This would have been avoided if the furniture was made more for children. Rooms to go told me it was a lack of supervision on my part. Not the fault of the furniture.

My daughter will have a horrible scar on her knee for the rest of her life and pain associated with this injury. She also has a fear of opening drawers.

Penny of Lawrenceville, GA March 11, 2009

Penny of Lawrenceville GA (03/11/09)
I went to purchase a new bed and when I presented my roomstogo credit card, I was told the account had been closed. I asked why and was told it wasn't known why but that this had been happening a lot lately due to the economy. I asked why I wasn't informed earlier and was again told it wasn't sure why but was told it wasn't Roomstogo's fault. I was told Citibank was the one that was doing this. I felt humiliated and I told him it was very poor customer service on theirs and Citibanks part for not notifying my about this before I went to make a purchase on my card. I had not used this card in about a year.

The account was paid in full after buy a dining room set there. All payments were made on time. You know the bank's status may have changed, but mine has not and I'm just mortified how these banks are behaving to the people whose credit was in good standing. Why punish us? I thought the object of the bail-outs were to unfreeze the credit lending companies. Well, if they freezing accounts of people who have good payment history and decent credit scores then I hate to see just who they are lending to. Isn't it that kind of mentality that got us into this mess to start with? I'm very upset by this.

Irma of Houston, TX March 9, 2009

Irma of Houston TX (03/09/09)
On Jan. 24, 2009 I purchased a bedroom from Rooms to go, the furniture was delivered two days later, to my surprise the dresser was scratched, the mirror was broken and the headboard was the wrong size, the drivers said that I was lucky because He had a queen size headboard in the truck, the headboard was all scratched and it was missing the posts, He took the posts from the king size headboard and mounted the bed.

I called Customer service and complained, they agreed to replace the mirror and headboard, the technicians came out, the new mirror was scratched, the posts for the headboard were the wrong size, while they were changing the posts the footboard was dropped and it was broken.

I called Customer service and told them that I wanted the complete bedroom replaced, they agreed to bring a complete bedroom including the bed, mirror and dresser, when the technicians came out the bedroom was worst then the one I had in the bedroom, I called the sales person, She talked with Her manager, He said that I could go to the store and pick out a different bedroom, I did on March 06, 2009 the new bedroom was delivered, the night stand was scratched, the chest of drawers was damaged and the posts are scratched. I can't believe that this is happening in America, is there any way that I can cancel the purchase?

I think that Rooms to go has the worst Customer Service in the business, they give an appointment and at the last minute they cancel, I think the representatives need a lot of training when it comes to helping the Customers, I will never buy from this store and I will make sure that my friends find out the kind of service that the store provides to it's Customers.

At this point I just want the furniture taken back.

Melissa of Mckinney, TX March 6, 2009

Melissa of Mckinney TX (03/06/09)
1st let me state that Im so dissatisfied with the product and services that RoomstoGo has offered. RoomstoGo customer support is a JOKE. I too feel frustration and being a victim of the same circumstances you all have witnessed. The month of February I visited the Plano, TX RoomstoGo showroom and finally decided to purchase a complete living-room package from RoomstoGo. Completely excited with what I had decided on the sales representative was persistent with purchasing stain guard on all three pieces of furniture (Accent chair, sofa and loveseat) which is fine. No complaint until when my furniture was delivered and was obviously DAMAGED.

I then immediately called following the terms and conditions of my sales order. Being told by the customer support representative a technician would come out to inspect the pieces in question. Ok Fine! That date has since passed and no technician, a second call was placed with to the 888 number to then now arrange another appointment which was scheduled (today) Mar. 6th and again no one showed nor called prior to the appointment to confirm time frame. I am so ticked that I have paid well over 2k for damage furniture still sitting in my house.

The customer support team had no remedy for my complaint. NEVER AGAIN will I purchase from RTG in the near future. However, I have set another date which is my third request. I hope they show in the meantime I hope one of their executives read on how their consumers are being treated (yeah right) What is one to do with such a service?

Money and time wasted.

Juan of Gainesville, GA March 2, 2009

Juan of Gainesville GA (03/02/09)
From the very begining I requested no Protection Plan and our sales rep went ahead against my wishes and put it on our bill, not just once but twice. The delivery that was set up to be delivered was delivered the wrong day.

I have called the stores numerous times to have my bill corrected and even spoke with the Manager Michael regarding the billing on my account being wrong and no one seems to know what they are doing and cannot help me resolve this matter. All that I wish is to have my bill corrected and pay off the balance on this account in full and be done with Rooms TO GO Forever.

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