Rooms to Go Quality Problems

On January 22, 2012, I went to the new Asheville RTG location, and found a new bedroom suite. I purchased and paid in full. The delivery was set up for 2-7-12, they called 3 times to verify that I'd be home between 11 and 3. After 3 PM, I called RTG, and asked where the driver was. They informed me that the driver had another stop to make, before coming to my home. I ask why no one called to let me know this. They stated that in the fine print, that they didn't have to be there in that time frame.

When the driver finally arrived, and I asked why they were late, he called his office, and didn't want to deliver. After 30 minutes or so, he came back to my door, and ask if I wanted my delivery, When they started bringing in the furniture, I told them that it was the wrong color, I called the corporate office in Sefner, Florida, and the lassie there was rude from the very start. She told me that there would be a slight color difference in the furniture. I told her it wasn't even in the same color line. She argued with me, and then said she'd look it up and see if it did come in another color.

Finally, she said yes it did, and to go ahead and accept this furniture, and they would come back and swap out for the correct. I told her no way I was going to sign for this. She said she would call me back in a few minutes, and let me know what else she could do. She called back in about 30 minutes to tell me that the bedroom suite I ordered was discontinued. I asked for a refund, and since I paid in cash, I wanted a check ASAP. Today, they called late in the day, to tell me that they are cutting me a check on Friday, and mailing it out.

I am giving you the short version of this conversation. This whole ordeal was very drawn out. The people at RTG are rude and unprofessional. I own a business in Asheville, and if any of my employees are rude with customers, I would fire them on the spot, no questions. I am telling everyone that comes in about my experience with RTG, and how we will never do business with them again. I went to Haverty's in Asheville, and purchased a new bedroom suite that will be delivered on Friday within a 2 hour time frame. They have better quality, better service, and a professional staff. Way to go, RTG. What a way to start off in Asheville, NC. I hope others read about the numerous complaints about RTG, and figure out for themselves, not to do business there and go somewhere else, and save the hassle.

I purchased bedding set with mattress protector. It was a set that came with an HDTV promo. In the ad there is nothing that states the amount/value that will be given. It only states what size of TV it covers. Everyone knows that no matter what size TV you get, it can come with a variety of features. So the price could be a few 100s into the 1000s. Well, my delivery was scheduled for December 28th, 2011. Morning delivery. A week prior I received my Best Buy card. As it states it is not activated until after 5 days from delivery. Well, I finally got my delivery at 6 pm. The first thing I was asked by the delivery guy was did I order two beds? I said no, just one with a mattress cover. He told me Rooms To Go was bad about doing things like that. He then asked me how many gift cards I got. I replied one. Approximately 3 weeks later I get an email from GE Credit saying I can set up my online account. I do it only to find that I have still been charged for both beds.

Anyone in their right mind would think a company that had 3 weeks to get and account straightened out would be able to do so. Nope, not them. I am still battling. I also had the misfortune of speaking to Michelle. Now I have been in customer service for 30 years and she does not qualify for that position. Rude and she does not want to listen to a word you say. To top it off, not only did I wait the 5 days they say it will take for your card to be active but I did not use mine until 1/18/12. Now they are saying they gave me too much credit on the card and are going to charge me the difference. Why should I think the amount is wrong when they had the returned bed 12/28/11 and on 1/18/12 the records have not been corrected? How am I supposed to know they had not done their job? How is that my responsibility? It's their negligence, not mine! I will never buy from them again!

We bought what we thought were two nice reclining leather sofas and a rocker recliner. Well, the leather rips easily and because our cat scratched a different part of one of the sofas it apparently voids all warranties on each piece. The quality is terrible. The ability of the surface to crack and rip even after conditioning is disgusting. I have to agree with other. Their customer service could care less and managers even less than that. Very pushy to make a sale but reluctant to be of any help afterwards.

I ordered a tempurpedic mattress, bunkie board, and mattress protector to be delivered to my home. I was told they would arrive from 1-5pm on a Friday. At 4pm, I received a call asking how my delivery went. I had yet to have my items delivered. They told me they forgot to put the mattress on the delivery truck and that, apparently, I told the delivery driver when he showed up at my door that it was okay.

I never told anyone this nor did anyone show up at my door. All lies. The store, North Dale Mabry and 275 location, said that they could not just go back to the warehouse and redeliver on the same day. I had to take the afternoon off from work to wait around for nothing. Then they tried to redeliver on Saturday morning at 8am, except they were trying to deliver to the wrong apartment. They said that I refused to answer the door. They never came to my door.

When they finally arrived, they did not bring the bunkie board for the bed to be put on (in place of the box spring) and wanted me to accept a mattress that I could not trust was the correct one without it being in place on the bed frame. They took the mattress back and told me they would not go back and get the missing parts and would not redeliver. I decided to cancel my order and wanted my money refunded. They told me they could not do this while my mattress was still in delivery status but they refused to redeliver.

I went to the store and the manager, Marc, refused to return the money to my card and I would have to wait until corporate takes care of it. Then the manager went on to blame me for the delivery problems. I will never shop at any Rooms To Go. The customer should never be blamed for the incompetency of its own company. They are shady, liars, and down right thieves. Beware of this company, you will become a victim too.

We purchased a leather sectional about 5 years a ago. Within a section right off the bat because the delivered two sections that did not match. RTG first response was rude and not willing to do anything about it. I finally got satisfaction and the section replaced. We chose leather because of the fact that we have kids and it is more durable. We wanted something that would last a long time so we spent the extra money for leather. Unfortunately should have purchased it somewhere other than RTG! We have since had to have places repaired due to the leather cracking and splitting.

In under five years, the leather is peeling and cracking. We also purchased the " protection plan" which we were led to believe was an extended warranty. Turns out all it included was leather conditioner which apparently does not work. After reading the number of complaints about RTG, it surprises me that this company is still in business. The complaints are all about poor quality and deceptive trade practices. I am going to make it a point to tell everyone I know to stay clear of RTG! I would hate to know anymore hardworking people are throwing their money away on the trash this company is claiming to be quality furniture!

Purchased a $3,400.00 living room set. Delivery was scheduled for Saturday between 11a and 3p. At 3p, no one had arrived and my wife called RTG. Maria, of the office staff at RTG, was rude and disrespectful, provided no timeline on when the delivery might be made, did not apologize, and upon requesting to speak with a manager placed us on hold where we stayed until we disconnected to call again.

Additionally, this living room set was to come with a 51" Samsung Plasma TV on a Best Buy gift card. In advance of the furniture being delivered we went to Best Buy only to be informed the TV offered as a free gift was no longer an item stocked by Best Buy. The free TV offer was a deciding factor in purchasing additional furniture with the package so we could obtain a new TV for our family room. This seems like deceptive trade practices, since the offer does not actually provide for a TV, especially not the TV offered.

My 2 year old sec. sofa the leather color is coming off. I bought furniture from RTG since they opened and every time something is broken, ripped, color wear, this furniture is really throw away furniture after 4-5 years (it's not cheap). I fall into the 4-5 year financing trap then the furniture has to be replaced. I wish I had cash for furniture. I would not shop at RTG at all. It looks good but it's cheap, very cheap and falls apart. Never again will I stress about their garbage. I'm not going there again.

Rooms To Go Corporation promotes on their website HDTV Living Room Package advertisements that purposely do not disclose the complete details of the package in order to deceive customers into believing they are getting more than what Rooms to Go is offering. They advertise in this package a 51" Plasma Samsung TV 600 Hz but don't disclose the resolution of the Plasma TV until days after the purchase is made. What they offer is a gift card balance of $555.00 to purchase a 720P Samsung Plasma TV, the lowest resolution on the market instead of the standard Full HD 1080P preferred and commonly used since the mid 2000's. They expect the customer to inquire about the details when they could easily list the complete details on their website.

They also vaguely list what they are providing on a sheet which is mailed to the customer days later. This sheet lists 4 TV options which 3 of them don't relate at all to the advertisement on their site. Rooms to Go is banking on the customer to not contact them about the TV details until the Best Buy gift card balance is available online 4 to 5 days later which is then too late to cancel your order. They are purposely deceiving customers by not providing the full details before the purchase is made which is unethical, bad practice and bad customer service.

Rooms to Go manager Michelle **** refused to credit me the difference in cost of the Full HD television while understanding that they are deceiving customers by not providing the full details before purchase. She is evidently taught by her corporate employer that the customer should put the small pieces of information they provide, together and inquire about the details before the furniture is delivered. I expressed my dissatisfaction with this idea and I believe Rooms to Go will continue to use these same unethical practices in the future.

I bought a sectional reclining sofa in March. In December, on the center loveseat portion of the sofa, the front cross bar snapped on the right side and cracked on the left side. Rooms to Go sent out a service technician saying its un-repairable. Today, I get a call-back saying the furniture was damaged by the owner and they won't fix or replace it. The sofa has not been abused and I expect when I spend $4000 on furniture it will last longer than a few months. I don't appreciate being blamed for poor craftsmanship.

I now have to take photos of the damage and jump through hoops to try to get them to replace it. The problem is that I can't see the extent of the damage because there is fabric still attached to the frame where it is broken, obscuring the damage. If I remove the fabric to photograph it, it will likely completely void the warranty.

I was told five days after the furniture was delivered that the Best Buy gift card would be activated. When the furniture arrived, the TV stand was damaged and never left the truck. After calling the salesman that we dealt with, we were told that that would not affect the five-day wait. On the fifth day, a full five days after, we couldn't get the TV because the card was not activated. The sixth day, it was not activated. The seventh day, I called the store and was told that the whole order had to be delivered before the card would work. I called corporate and was told that they could not activate the card. Right! No more furniture for me from Rooms to Go. Corporate told me that they separated the TV stand from the order so the card would activate in another 5 days.

We bought a room group that was supposed to come with the 51" Samsung 3D TV. We were given a gift card to Best Buy and were told to wait for 5 days for it to be activated. We waited and the card got activated, so we went to our local Best Buy. The TV sold to us is no longer available but for $200 more they will give us a 51" Samsung 3D TV or we would need to get a non-3D TV.

This is a classic bait and switch and should be illegal. The salesman flat out lied to us and all the Rooms To Go managers have to say is their apologies. The staff is all nice until after the sale, then they flat out told us it's not their problem that we need to deal with Best Buy. We did not buy a room package with a gift card, we paid for a TV and now Rooms To Go is charging us monthly for a TV that they are unable to provide to us.

We purchased a sofa, loveseat, and chair for my daughter 1 1/2 years ago. The springs on the bottom of the sofa keep popping off and the sofa sinks. I called Rooms to Go and since I was 6 months out of warranty, they said I had to handle it myself with a furniture repair man. A repair man tried to repair the springs but they continue to pop out of place because he said the entire frame of the sofa is defective and coming apart and there is nothing he can do about it.

I called Rooms To Go customer service and spoke to a "supervisor". She said there is absolutely nothing they can do about it. I told her regardless whether or not I'm out of warranty, the sofa is only 1 1/2 years old. It is not a disposable item. They should stand behind the product they sell. I asked her if she were in my shoes what would she do. She said, "I guess I would fight it like you are doing."

I see such a vast amount of complaints about the quality of the furniture from this place and their lack of interest in helping solve the problems. I don't think the consumer should have to unknowingly go into the store, purchase the items, and have this happen to them. Something should be done about Rooms To Go now. If they cannot sell quality products they should be shut down. What can we, as consumers, do to prevent this from happening to the next buyer?

The Rooms to Go store manager in Boca Raton, FL and the office staff are rude. That aside, once you purchase the furniture and it's delivered, they don't want to deal with you. When the product and quality of the merchandise is questioned as to what was seen at the store the time of purchase, we were told that if we are not happy with it, there is a $140 restocking fee and another delivery fee if we want it replaced! I cannot believe how they do business with a policy like this!

My elderly father is now stuck with a mattress that is defective and absolutely different than the one several of us tried out in the store. He cannot afford to pay the additional fees.

I have been a customer of Rooms To Go for the last three years. In those 3 years, I have spent close to $16,000 with this company. I have purchased a dining room set, area rugs, lamps, and most recently, an $8,000 Dumont bedroom set. It had to be delivered a total of 3 times before I received one that was not damaged and in a box. I called customer service and I had to go back and forth with them demanding a new one because it was delivered damaged when it arrived off the truck. I contacted the store manager who was nice nasty and then finally after 2 weeks, I got a new one. It was an inconvenience to me because I had to keep my clothes in boxes until they decided to deliver the new dresser set. At the time, I purchased the set and 2 night stands were included in the package but I refused to get them because the room was too small.

I decided 2 days later that they would indeed fit. They refused to give them to me and they told me that I would have to pay in full for them. I didn't understand that when I paid $8,600 dollars cash for the package in which they were included. That should have been my last time with RTG but last week, I decided to go back and purchase a rug, small table, and lamp totaling over $600. I picked it up to avoid a delivery fee of $100. The associate had my items ready and packed in my van. The next day, the associates called me, saying that they gave me the wrong box which was totally not my fault. Out of the goodness of my heart, I took the lamps back and got the one that I ordered. Once I spent my time and used my gas to take it back to the store and come back home, the lamp was broken.

As big of a corporation as Rooms To Go is and as much cash money as I have spent with them, I should have been given my nightstands and lamps just to show that I was appreciated for being a customer. I could have chosen any company but I chose RTG! I felt used, disrespected, and disgraced. None of the things I mentioned above were my fault. I should have been compensated for something. It was a shame and they didn't care. I will never purchase anything from this company again. I will encourage my family and friends to purchase elsewhere because their reputation for customer satisfacction sucks. It is a disgrace!

We are rooms-to-go customers since the last 20 years. In June 2011, we bought a complete living room set. After a month, the sofa set's leather started getting loose and now it looks like we bought it from a thrift store. On Oct 17, 2011, the customer service rep came and he saw the sofa set and his comments were, "The leather has loosen and I cannot do anything". Now I am requesting a full refund for this poor quality furniture.

I just wanted to make it known how unhappy I am with the service I received. Last week, we came in and purchased some new furniture. It was to be delivered on 10/20 between 12 to 4. I took time off from work to wait for it to be delivered. A half day of work for me is nearly $150. I was called at 3:30 and advised that they would be late but will be there by 6. I received no apology or explanation.

At 6:45, I called because our furniture still had not arrived. Again, there was no explanation and no apology. Finally at 7:15 at night, my delivery arrives. After they set up my table and leave, I realize they set up the table incorrectly and we had to fix it ourselves. If I had known the service would have been so poor, I would have picked it up on the weekend and saved my time and money. Also, I could have picked it up myself and assembled the table myself.

I am happy with the furniture but the service left me less than satisfied and I can promise I will never purchase from your company again. In the economic environment we are in today, I expect to be treated with some respect as a customer. If your company cannot provide that, I would prefer to go elsewhere next time even if it is more expensive solely on principal. I hope you take this into consideration for future customers.

I am very upset. I purchased a Dumont Poster 5 Pc king bedroom, dresser and chest about a year ago. I recently moved. I contacted Rooms To Go because the sale person stated that I would be able to get the bed reassembled, if and when I moved. I now found out it is not true. I have a $2000.00 bedroom set that has been sitting on the floor of my bedroom for the last five months. I am an elderly woman, and I have no one to ask for help. I offered to pay for service to come out and reassemble the bed, but to no avail. I decided to write you before I contacted the local newspaper. I reside in Brandon, Florida. Thank you. I just would like to sleep in my bed and get off the floor. Help me, if you can.

I paid about $4,000.00 dollars for a leather living room set. It was delivered June 21, 2010. I have had nothing but problems with the love seat and one of the rocker recliners. The love seat had stitching that was bad and there was trouble when it reclined to return to the down or flat position.

After the Tech came back on October 8, he told me the frame was bent and it was a customer service issue but don't worry they would handle it in Tampa. He actually sent in a report saying the customer had damaged the unit or words to the effect of. I asked for a copy of the service report and was informed by D. **, a supervisor at RTG corporate office in Tampa, that RTG does not have to provide one even if a customer requests one. He told me basically to get an attorney if I wanted one.

They are going to send a tech back on Saturday, the 15th to take pictures and let me know what the next step is. According to D ** that unit is discontinued so there will be a dilemma any way the road goes. I strongly suggest RTG be put on your do not shop list. I am retired military and I am contacting Fort Gordon to request RTG be put off limits to military personnel and the BBB to file an additional complaint. The local news stations do interest stories so I am considering contacting them for local action.

On September 27, 20111, at about 4:00 PM, I was at Rooms To Go outlet in Charlotte, North Carolina. I wanted to purchase a bed at the cost of $288.00 plus tax and $49.00 for the middle part. The total was around $369.00. I was going to make half of the total cost as down payment, and have the rest financed. The terms that was put to me was outrageous. They wanted $124.00 per month for 12 months. Why is Rooms To Go allowing this kind of practice to go on in their stores? I don't understand.

I purchased a piece of furniture at Rooms To Go. It was to be delivered on a Monday. They called 3 times the Friday before, only to tell me it was going to be delivered. If I wanted to find out when on Monday, I was told that I need to call back. I called back all 3 times only to hear that they couldn't tell me since it was not 2 days before delivery. So, I called on Monday morning and they told me it would be delivered. any item. during the day. They couldn't tell me when. I called the store to speak with the manager and the girl who answered said he was on another phone call. He would call me back. I told her I didn't expect him to call me back since I was aware of the poor service Rooms To Go gave. She said, "I promise, he will call you back." Guess what? He never called me back. I'm not surprised. I will never purchase furniture form Rooms to go again. Several of friends warned me not to go into that store. Their experiences were horrendous but I didn't listen. Well, I will never go to that store again. My prediction is they will have to shut down with such poor service and poor quality furniture.

I bought a mattress set worth $1700 at RTG. It caused back, neck and shoulder pain. They came out and determined the mattress set was defective. Their warranty states that you will receive a mattress of equal value. I am now getting a set worth only $1000. The material and look of the new set is much lower in quality. Their warranty policy is a joke and very unfair. I tried contacting customer service through email and phone, both offered no help. I disputed this through the Better Business Bureau. Again, it did nothing to get me another mattress that is similar.

RTG makes claims to high quality at low prices. I beg to differ regarding this claim. I am willing to give any company the benefit of the doubt; but in reading the many accounts of the horrors that consumers had befell in purchasing furniture from this company, I feel like the sea of hard working individuals marched off to financial slaughter.

I purchased a leather sectional in 2007. I called them within the year to inform them that the color on the leather had severely worn away. This is not something you would expect, not to mention the hording tons of leather treatment/cleaner furnished by the thoughtful folks at RTG. I purchased an additional coverage, which I thought covered both furnishings for an additional 3 years on top of the 1 year warranty by the manufacturer. As I have called, I had a claim number but got no call back. This has become an annual call. Neither RTG nor their claims department, as there are three, can give me any explanation except that I have been volleyed back and forth between the two companies as to who is responsible and who is not.

To make an already long story short, I have determined that with the amount of complaints, the hold time alone tells the tale - the lack of continuity of customer service and a policy that is deceptive in that if you purchase an additional extended policy, it also includes the initial first year. Now follow me, 3+1=4, but not to RTG. For them it's 1+3=3 because the first year is included (although, automatically, it is covered under manufactures warranty). In this volatile economic reality that we are all trying to survive, my furniture, despite it all, is paid in full and on time, even short of the offer to take advantage of the no interest. I would think that with the complaints, the company would take consumer concerns seriously!

This is for Mr. Ken and Ms. Debra **. Thank you for your inquiry. Rooms To Go offers a one year warranty from the date of delivery. Rooms To Go would like to be able to accommodate all of our customers' requests. However, at this time, we are unable to offer further assistance as your warranty period has expired. Like any commodity, we know that your furniture may require maintenance beyond your warranty period. Rooms To Go suggests finding a local independent service provider to address your current concerns. We do regret that we are unable to assist you further and hope to be able to better serve your furniture needs in the future. - from customer relations.

I called to try and get replacement casters (wheels) for a swivel chair we purchased in January 2010. First of all, it should not be so poorly constructed that one of the wheels broke, and the other simply vanished (or may not have been there to start with). The worst part is we were willing to pay for the parts, but the supplier were not shipping parts. I was told our only recourse was to go to a furniture repair/supply store. Sadly, they can't even service their own parts. Service after the sale in this case is simply unacceptable.

I bought a beautiful living room suite a couple of years ago. The couch is in my formal living room, in other words, the room you never use. Only me and my husband live here. Over the past few months, every time you sit on the couch or love seat, it collapsed. It's like the spring is dropping out of the bottom. I had a guest over a few weeks ago and when he sat down the corner section, it collapsed with him. I was so embarrassed. I lifted the cushion up and the springs actually came through the couch. I would welcome anyone from Rooms To Go to come by and look at it. The furniture looks brand new but you can't sit on it without sinking. I personally have never seen or experienced anything like this. Please, I would welcome any help!

I bought a queen size mattress, a couch, and a loveseat in January of 2009. A couple weeks later, my couch started to sink in the middle and when people sat down you could hear the springs coming out. I called and set up a service appointment.

A couple weeks later, the repairman came and fixed the springs and ordered me more cushions. Almost as soon as he left, the springs started coming out again. It took several months to get the cushions, which of course did not help the problem. So I had to put wood pieces under the cushions to keep people from sinking into the couch.

The pillow-top mattress, within the past year, has sunk and I wake up with horrible back pains. Today, after having my mattresses for about 2 and 1/2 years, I ordered new mattresses from a different company. I will never shop at Rooms 2 Go again.

We bought a Cindy Crawford leather sectional sofa. When the furniture was delivered, the end recliner was not functional. It seemed very unstable, and very poorly built. One of the armless chairs had a large mark on it. The store replaced the end recliner with a new one that seemed to be satisfactory. The only thing they did for the mark was to cover it up with their leather paint.

We did not purchase an extended warranty, as it is just me and my husband; I expect to receive quality products when I purchase expensive items with my hard earned money. At the time the one year warranty expired, the handle on of end recliner broke in half. The threads from the stitching on the bottom of the recliner foot rest started coming undone. The customer service replaced the cheap plastic handle at no cost since our warranty had just expired, but would not do anything about the unraveling seam.

Here it is one year later and the plastic handle has broken into half again. I called the customer service, knowing that I did not have a warranty, and opted to pay for a service technician to come repair the two year old sofa and one year old handle. They said we are on our own. They do not service anything out of warranty. It appears that Rooms To Go furniture lasts approximately one year. So, buyers BEWARE! I can't believe Cindy Crawford would put her name on a product that is so cheaply made, and would partner with a store that does not stand behind their products!

I purchased a sofa set from Rooms to Go along with a warranty that protects any food or beverage spots on the sofas. I went to a Rooms to Go store to inform them I needed the service and one of the employees made a request for a technician to evaluate my sofas. After that a technician came to my home and evaluated the sofas in less than three minutes--he didn't even attempt to clean the sofas. He just said he could not clean them.

Soon after that, we got a phone call and the customer service people said that the report the technician made stated that our sofas were completely soiled, which was not true and that they needed to be professionally cleaned. Then I kept making phone calls to their customer service trying to request for another technician to come and evaluate them again, but they denied me the request. Several employees from customer service said that the warranty only covered very small spots on sofas. So I immediately looked for the warranty and read it over and over again and never did it say that it only covered very small spots.

So next, I went to the store I had previously visited and spoke to the manager about the situation and he said that he has never heard that a customer must have their sofas professionally cleaned before Rooms to Go can take action and the warranty never states it either. The manager from the store made a request for another technician to evaluate the sofas again. The second technician came and said that their product could not clean the spots on the sofas and that we needed to get them professionally cleaned.

A couple of days later, customer service called to tell me what the reports said and once again they said we needed to get them professionally cleaned and that once they were cleaned, they could send a technician to re-evaluate the sofas.

And even though I didn't agree, I decided to get them professionally cleaned and once that happened, I called customer service to inform them that the sofas had been professionally cleaned, but they said I needed to fax them the invoice of the company that cleaned them. After the fax was received by them, they called back and told me that they made the conclusion that the spots on my sofas were not food and beverage spots, which they were. They also said that they were going to close down all of our requests because there was nothing else they could do. Shortly after this, I called once again to speak to a supervisor and the lady I spoke to said that the only supervisor working was Cynthia ** and that she was not able to talk with me at the moment and that there were no other supervisors available at the moment. I had previously talked to Cynthia ** and she had made a very offensive comment, she asked me what kind of person am I to not clean my sofas weekly like her.

At this point, I feel like all of my rights have been taken away and that everything that was stated on the warranty was not done. I'm asking for your help to resolve this situation as soon as possible.

We purchased a leather living room set and we noticed it was peeling. We called Rooms to Go and they suggested a leather service. We called a company that told us that it was vinyl not leather.

We paid $360 to have it repaired. Corporate has not returned our calls.

To start with, I am the person who opened the account and who's credit is being impacted. The furniture was for my son, Jason Alcock. At the time my son took possesion of the furniture the first time the drivers brought the furniture into his condo, they noticed they had wrong parts for the end tables and the couch had a couple of rips in the leather. So they left the furniture and said that they would pick it up when they delivered the reordered furniture. The driver also added that they would schedule an a.m. delivered the following Tuesday. My son waited all Tuesday morning but no one showed up. It was then that he called Rooms to Go to find out what was going on because no one had contacted him and then found out that the promiced Tuesday was never scheduled and told that the driver does not schedule the delivery. How did he know that--no one contacted him. My son was the one who had to call them to find out the status.

Then they proceded to schedule another delivery date and noted that it would be an afternoon delivery becuause my son worked the morning shift. This was suppose to be a favor so he would not have to rearrange his work schedule and be inconvelience once again. But, the furniture was delivered in the a.m. when no one was there. Then another delivery was set up and another day wasted waiting for the furniture and true to the imcompetance already experienced, the second set of furniture was worse than the first set. The delivery man told my son he would not even bring it up. Stuffing was coming out of it. May 15, 2011 was the first delivery date and July 2, 2011 they finally delivered a set of furniture that was acceptable. My son and my husband had gone to Rooms to Go twice to get some resolution for this issue because now I am being billed by GE Capital for the damaged furniture that was initially delivered.

Rooms to Go assured us they were going to contact GE Capital to issue a new billing date being we did not receive the furniture until a month and a half after the initial billing was scheduled. That was not done and now I am trying to get some resolution with this issue. My son contacted Ken Rickles the Dist Mgr, who was very rude and condecending-no customer relation skills whatsoever. He did not want to help with the situation at all telling my son he had no intention of resolving the GE Capitol issue. Robbie Beasley, who is the store manager was somewhat helpful. At least he was friendly. Both my husband and I are in the Guest Relations business and find this conduct appalling. We will never shop at this store again and will tell everyone we know about this horrible experience and the lack of professionalism and concern on the part of Rooms to Go.

We bought 4300 worth of furniture from Room to Go in the month of October 2010. Barely a few months later we found that the wood of the bed was INFESTED with wood worms. So they very promptly took the bed away on the third week of June 2011. Now after several calls to their corporate number,we had the bed replaced. Now we find that the bed is not like before and is VERY RICKETY. Then we looked underneath and find that the legs are missing!!

We bought a bed and within 12 hours it broke. The wood support slats broke in half and our bed fell. We were sleeping in it and I am pregnant.

I purchased a "leather" sectional at Rooms To Go. Right after the warranty was over one side of the sectional (the chaise) the wood cracked. The leather also started peeling. I thought I was buying a real leather sectional. I found out later that the sectional is not real leather as it was sold to me. The sectional is painted on leather and not real leather. The sectional painted on leather is completely peeling. I will never buy anything at Rooms To Go ever again. I so disappointed.

I just finished paying off my Rooms To Go furniture in one year at $4,300 and wow, my sofa is falling apart and the repair service has expired. Yes, I have to now pay for the repair as well. When I opened up the sofa, I found that, to my surprise, what looks great on the outside is nothing the same of what I saw in the wood work are staples? Do these really hold the wood together? Nails sticking out of the wood? Thin wood used to hold the sofa together? This is not what I paid for! Don't buy there so-called great deals, it's not worth it! Shame on you Rooms To Go! Go that way!

On Friday evening, February 23, 2011, my wife and I purchased a Power Motion Loveseat. It was delivered the very next day, February 24. We had contractors at the house doing some kitchen renovations and painting. It was very busy. When the afternoon sun came and shone on the cushion, there was a very large tan spot (the sofa was dark brown). My wife was not happy with that, but more importantly, when she actually sat down on it, her feet didn't touch the floor. (We purchased it very quickly and didn't really spend much time testing out the comfort level. )

We went to the store that same day and spoke to Michael ****, the Store Manager. We told him we weren't happy with it and just wanted to return it. He said there would be a $115.00 delivery and restocking charge. We agreed to pay that. He said an inspector would have to come to see it first before they would pick it up. We have had a total run-around since then. It's been 2 weeks now! First, he had other stops to make, then he would be here the next day, etc. We finally had somebody come, and he said they would get back to us.

We told him, and we've been telling everybody we've talked to at Rooms To Go, we just want it returned and we are happy and willing to pay the re-stocking fee! On March 8, an Inspector named Don came ***** and this morning, another man from the Corporate Office came. His name was Felix ******** . I called Rooms to Go again to discuss this situation and he just said, "We don't do returns"! This is crazy. Don't consumers have 3 days to return something? We went the very next day and agreed to pay the fee involved. Please help us.

I purchased a Hydra Sofa -Loveseat- Chair Set from Rooms to Go that was delivered by the end of November 2010. Within a month, the cushions on the sofa and the loveseat were breaking down, so I contacted them to review the product. The frame is fine, but the substandard foam they use in their cushions causes my new sofa and loveseat to look years rather than a month old. A first technician came out and verbally agreed that the cushions should not be in that condition after such a short period of time, but when I checked on the status of my warranty case, the technician had indicated that the frame was fine and nothing further should be done since it is normal wear and tear.

I appealed and requested for a second technician to come out, who made no promises. He also agreed with the first technician. I now have to take my cushions to a real upholsterer to put in the proper density foam so that the cushions would wear better. I agree that cushions should break down a bit over time, but this was over the course of one month. Rooms to Go will not take back the furniture either. This is a shoddy company with shoddy business practices and I had to learn my lesson the hard financial way.

It is not high end furniture anyway, so my expectation on it is not on par with Ethan Allen quality, but you would think the stuff would wear better, at least for a year. I will never buy furniture from them again and urge all to avoid them. It is landfill furniture, nothing more. Way to go, Rooms to Go. You have yet another unsatisfied customer to feather your cap. Does Cindy Crawford know she lends her name to such garbage furniture?

I purchased a recliner sofa set from Rooms To Go. Last week my wife was sitting on the sofa with the recliner extended and she got off the sofa from the side. She cut her leg when she got off. The metal bars under the recliner are sharp and not filed down correctly. When I complained about it, the service technician they sent over said that it was her fault. She should have closed the recliner before getting up. Rooms To Go made no effort to rectify the situation. I'm not happy that they sell dangerous products and make no effort to correct the error. On top of it, they blame the customer for "improper usage". Very unprofessional behavior especially after spending thousands of dollars on the product.

The product is clearly dangerous. I cannot let my friends and family sit on it without giving them a warning. I'll probably have to file down the sharp edges myself. I should not be the one who fixes a manufacturing defect on a product.

I went in and purchased a sofa on 12/18/2010. A sign was sitting beside a sofa reflecting a price of $877. The sofa I was then sitting on had electric seats. Scott came over and asked to help. I asked him about the sofa being on sale. He confirmed that the sofa I was sitting on was on sale for $877, but didn't know for how long. I asked him about the warranty on the motors and if he knew of any problems with the motors. Scott told me that the warranty on the motors was 12 months. I purchased the sofa that day, I paid for protection (not sure what that is) and also paid delivery and set up bringing the total to $1075.81.

The following Monday, a couch was delivered but had no electric seats. I phoned and Scott told me "too bad, that electric was extra". I asked him why this was never mentioned to us on the day of purchase and he stated that he didn't know why he didn't tell me that. He remembered us but had no way of helping me now unless I wanted to pay extra. I asked him to talk it over with his manager and call me back. I haven't heard from them and I'm not sure what to do now. It's a bait and switch and I don't want other people to be victims of this shady practice.

I just want to say that I ordered a bedroom set from John and it needed a little service. But the salesman John and the service agent Giselle were very good about getting it all together just fine. It required a little patience and understanding, especially around the holidays, but it is a beautiful set that would appraise much more anywhere else. Their service agents were amazing as well and really caring. Not the first time I used the store and both times, I never had an issue that couldn't be resolved or replaced. They are just very busy and rightly so. Good product at reasonable prices.

I purchased a 5 Piece Dining Set on 11/26/2010. The pickup date was for December 1, 2010. We picked up the furniture as a present to our grandmother whom is little old lady whom has heart failure, two plated knees, and has bad vision. When the furniture was assembled there was a defect with the chairs they have small legs in the front with the back rest of a bar stool. So imagine a slanted chair as if it was a slide.

I called RTG and had to beg and argue for some type of service. They set up a service tech to come out December 9 another week of waiting for this already ruined Christmas present. While waiting for a supervisor to call back that never happened I called back December 4 to the store and spoke with the manager Ken ** who plain out said there is nothing he could do and that he cannot give me their District managers number that he did not have that information yes, as if I was to believe that.

He rudely hung up on me and said that if my grandmother fell oh well. I called customer service and spoke to a supervisor Rosie no last name because she said she didn't have to provide it. After explaining the situation for the tenth time she said there was nothing she can do. After reading the back of my contract to her because she was not obviously aware of what it says. She said repair means having a service technician go the property and determine the defect of the furniture. That is new definition I have yet to find for repair. The warranty clearly states they would give a refund or repair or replace the defected material. She then went on to just clearly hang up on me.

We purchased a living room and a dining set about 2 weeks ago. It was delivered last Friday, the 5th of November, as planned. Sales guy was super kind and helpful. We were so thrilled about our new furniture. It looked great and seemed to be all that we were looking for. But after 3 days my problems started.

The dining set is actually still perfect, so far. But our living room is a nightmare. It took us only 3 days to start having horrible back aches. It came to the point now, after a week, that I can't even find any position at all, to stand up or sit anywhere, without severe pain. My husband is feeling the same way. And worse, this is severely affecting my breastfeeding, because it doesn't matter where or how I am sitting, it just hurts and there is no comfortable position right now for me.

So my baby gets frustrated as well, cause I am annoyed and in pain, and she is refusing the breast for the first time in 4 months. I am so sad and disappointed! I was renting furniture because we recently moved to the US (it was very average furniture) and it was so much better than this one. I have more pain now than when I was pregnant! What one would expect from a chair and sofa, is at least to have support for their bodies. The ottoman is actually pretty good, when you sit on it, you can feel how it supports your weight and you feel you can sit upright and comfortable. But the seats? Horrible.

The cushions both from the seat and from the back are extremely bad. Instead of having support, I literally sink into the couch/chair and this is horrible for our backs. I have tried everything repositioning the back cushions, putting extra pillows behind my back, then some other behind my neck and head, then tried sitting in another position, or in a different place in the couch, but nothing helps because the stuff is simply bad, very bad. I have tried to deal with this but there is no way I can accept to purchase a living room for $1,500, and then I can't use it.

The living room is the most important room for us. It is where we spend family time together, and it's where I breastfeed my baby the whole day and it's been hell to me. Before we bought this living room set, I was renting this furniture from another company and I remember I absolutely hated the sofa that one too had bad support but guess what: I really miss it now! It is a dream compared to this one.

I purchased a couch in Feb and the cushions started collapsing right away. I had several service men out that said it was normal wear and tear and Rooms To Go refused to replace the core of the cushions. Keep in mind, they are telling me this after two months of having the couch.

I have been arguing with them since April. The customer service individuals are all very rude and unprofessional! Finally, on 25 Oct 2010, I filed a complaint with the Better Business Bureaus and received an offer from Rooms to Go within 3 days! They are going to pick up the couch and I am receiving a Full Refund! I can't believe after all these months my frustration has come to an end.

I urge everyone with complaints to file them with the BBB right away for a quick resolution. Good Luck!

I purchased a leather sectional less than 4 years ago for $1600. There are only 2 adults living in the home and the product only had minimal use. I used the leather treatment provided by rooms to go 6 or more times a year and keep the blinds closed everyday to avoid sun damage. The leather is literally peeling off the couch on ever single cushion and back cushions. When I talked to both the store level and customer service call center level, neither one would do anything to try to help remedy the situation other than suggest I call the leather repair company. The $1600 worth, with the minimal amount of use this sectional has had, should last for at least 10 years. I will need to purchase a new couch now as the leather is peeling off so drastically and in big chucks that it is completely unacceptable.

I purchased a leather living room suit in January 2007 and paid extra to have the leather receive a "protective" treatment before delivery. Today, the leather is flaking off and rips have appeared in the upholstery after only a very mild routine use. I would strongly advise against making any leather purchases at Rooms to Go. We will now be forced to purchase a new set of living room furniture not even 4 years later.

I purchased a sofa and loveseat from Rooms To Go and within 3 months the frame on the back of the loveseat broke. A serviceman came out and "fixed" it, telling me that it was stapled together instead of being nailed together. After my 12 month warranty expired (at 13 months), the bottom frame snapped from the loveseat and the sofa, all of the cushions are sagging. You can absolutely not sit on this furniture anymore.

The saddest thing is that my husband and I are the only ones who live there and we work 12 hours a day, so this furniture is hardly ever used. I tried calling several times, but of course, since the furniture is out of warranty, they don't really care. This furniture is quite possibly the cheapest made junk I have ever seen and I'm embarrassed to have it in my home. They should be ashamed to sell it.

This furniture is in my family room. Needless to say, I have to tell people not to sit on it as they may end up on the floor. It all needs to be replaced. I spent $1,400 (of which I am still paying as I bought it with 0% financing) for furniture that I now have to put in the garbage. The room will be empty as I cannot afford to replace it at this time.

I bought this furniture on 2/7/2010 and there is no padding in it as well the love set. We can not sit on it because we slide off of it because it sloops so bad. My kids have fallen off it and got hurt. My tables did not come in for 90 days.

I purchased a chair and an ottoman late in May 2010. Within two days, the fabric showed defects. There are no children in the home so that is not the problem. I called the store and was told that this was a customer service problem. I called customer service and was told that they first had to send out a service technician. Within a week or so, a gentleman showed up with a help steam clean to try to lift the pile without any result. He stated that the fabric was defective and would make a note to that effect and customer service would be calling me back.

I waited several days and decided to call customer service myself. I was told that they would send out a replacement chair and ottoman, but that they were booked up on deliveries until July 15th. I purchased the chair and ottoman in May. On July 15th, another chair and ottoman were delivered and the defective chair and ottoman were taken away. Within about three days, the same defects have showed up again. The material looks old and not brand new. I called the store where the original purchase was made and was told that it is a customer service problem.

I called customer service again and now I'm told that they will have to send out another service technician to access the problem. I let them know it is the same problem as before--defective material--and I want to make a return for a full refund. They tell me that they don't issue refunds or take back furniture, but the service technician has to come out to access the problem. I now have to wait another week for someone to come out just to tell me that the material is defective. I made the mistake of paying for the furniture with a credit card and now cannot return the furniture or get a credit for the defects. I seriously discourage anyone from making a purchase from Rooms to Go. I had not made a furniture purchase in a very long time and if I have to deal with people like RTG, it will be even longer now.

I purchased a sofa (sectional) three years ago. Two years ago, I had to have one section replaced. The sofa has seams/thread that have come undone, metal pieces that had to be fixed (I called Rooms To Go a year ago and let them know, they did send someone out to fix it). Where the leather meets the material is separating in many different areas. The section that was replaced is sloping again (leather on bottom wasn't connected properly), this is the reason they replaced the piece the first time. The zippers have broken on the cushions and they didn't come off to try and fix, so the cushion stuffing is exposed. The cardboard in one of the corners is broken and makes the sofa look bad in that corner, we cover it with a blanket. Also, the cushions are now showing permanent sloping.

Three people live in the house (two adults and one teenager, as well as a Chihuahua). We are hardly at home with two full-time jobs, my daughter is in school and at practice, as well as my husband and I go to school along with work. We have contacted Rooms To Go and they said since the initial one year warranty is expired (in which we purchased) there isn't anything they can do about it. I contacted someone to fix and re-upholster the sofa and it cost more to have that done than the initial cost of the sofa, which was $1600. Also, we have a dresser we purchased at the same time and the drawers have fallen apart as well as the hardware.

Rooms To Go sold us defective chairs for our $800.00+ formal dining room set. Someone came out 3 times already to screw nails into the legs if you can believe that. The chairs were falling apart, and we used them very gently. They were never properly fixed, just like putting lipstick on a pig. Now, they dont even answer our numerous emails. Who would think a large business like this would ignore customers after warranty time runs out. Its like something straight out of a horrible movie. Now, we are stuck with payments (for the next year plus) on furniture that we cannot even use! What scam artists. Please dont buy from them. Save your money and buy from a company that doesnt operate like those nigerian scam artists. They stole money from us and no one will do anything to help us!

I purchased a living room set in June 2008. The item looked better in the store., Once the furniture was delivered, I noticed the fabric wasn't that great. It marred easily and if you were to even spill water, it would stain. The cushions on the sofa and love seat were quite firm for a few months and after that, they were soft and felt too worn. When I flipped the cushions to the other side so that they could have even wear, I noticed that the structure of the sofa was poorly made. I also purchased the accent chair and the foot fell off the first time I rearranged my furniture. After paying almost $2000 for this set, I was highly upset with the poor craftsmanship and quality. I am now very unhappy with my set and want to purchase a new set but I don't know what to do about this one. I will never purchase anything from there again. I guess I need to stick with more "high end" furniture dealers like I've done in the past. This was my first and last time buying anything from there.

I purchased a sofa unit from Room to Go July 2009 and hardly used it. I noticed within few months its defect in materal, it stretched, sagged and flattened on the cushions. When I called Warranty depart., they sent engineer out and he stated the office will contact me within few days. I had to call them after a week and they said they will ship out 2 cushions for replacement and be about 2 weeks. After 3 weeks I called and said I never received them, they said it wasn't in stock so it will take 4-6 weeks.

Waited about 2 months, called and warranty dept said it will take 90 days before I will receive cushions. One week after I called the first time, I noticed after just sitting on the chase side of sofa that it was stretching and when I called warranty department, they told me that they ordered cushion for the chase also at the same time ordered 2 cushions. This couch is garbage & embarrising.

I also purchased 3 year warranty for protection cost about $100.00, plus forcefield bottle and when or I should say if they send cushions, it won't be protected with chemical stuff use at warehouse. Also I have to have an engineer or tech come out to install cushions because it's the kind of sofa that is glued to frame. Does the company expect you to buy a sofa every 4 months? It's not even paid for yet. Representives at warranty department keep lying to me about the delivery of replacement cushions. I don't have proof or do they give you a request no. They don't contact you and refuse to give refund or exchange. I never had a problem with other furniture companies. There should be a class action suit.I want to throw this couch in garbage, its that bad and embarrasing. I have 2 1/2 years still to pay on this.

we bought a loveseat today. we thought we had looked it over real well, but their were some marks on it. they said that was all that was wrong with it. we bought it home & when we unloaded it one complete side had the legs missing. i guess we shouldn`t have taken their word for it.

I purshased a lounge chair 11-22-09...six months later the chair is broken..the base that controled the handle to make it recline broke...causing the whole chair useless....I paid $297.00....When I called the manager..he said "I should not expect that furniture sold at the outlet store to be the same high quality of other brands in the retail store" but this chair is the same chair that was in their retail store for more $$$$..before it was offered at the outlet store....Still same poorly made furniture...I knew it was not the best but I did expect it to last for more than 6 months...

I told them that the salesman said they would replace the couch if "they" could not clean it. "They" never even tried to clean it and told me that is just what the salesman says to make a deal, and that no one ever gets a replacement couch. I did not worry about the other spots because I was told I would get a new couch.

I had been very happy with the furniture and we only have adults in the house so it was never abused. When they came out the first time to look at the stain and look at the right recliner which was broken, then technician used a mallet to bang on it and said it needed to be replaced. (He left the mallet at my home). Without any notice a huge piece was delivered to my home. I called R-t-g and they said they would send a technician out to install it. (We had no idea they had to replace the inside of the recliner.) A gentleman name Jack came out and worked about 5 hours in our living room. He worked very hard and seemed to do a very good job, but when he left, I sat in it and reclined and the arm separated from the couch. Even though I sat in it when he finished and it seemed fine.

I called again and they were supposed to call 20 minutes before coming out, but thy guy called from the driveway and said he could not wait 10-15 minutes for me to get home. He said he would set it up for another call, but no one ever called. The arm on the broken side has no stuffing in it either and the wood between the recliner and the table that comes down is very painful to lie on. After much frustration, I called again to get the broken recliner fixed. By that point I was very upset and disappointed with the couch and it was suggested that I request a reselect, to pick out another couch. My problem is that it matches the love seat so we would like to get another one like it, less all the problems.

The 4th time I called to try to get them back, I spoke to Pat at the Service Center and explained that I wanted a reselect because this has been going on for so long (they keep saying it's fixed and it's not). Now my extended warranty that I paid for is running out in 2 weeks. She said she would send a technician out to look at it and then she could make a determination. Well, I'm sure these technicians are trained to come out and say everything is fine. My husband was here and said he worked on it and replaced something that "fell" off. I got home from work and sat in it and reclined and thought for a moment that it was repaired, but when I got out of the recliner, the bottom portion went lopsided. I got up and could rock the bottom portion of the recliner about 8-12 inches in either direction. The other side is solid. The broken side can be rocked so much that it is no longer part of the couch at all.

What it gets down to is that I am a very dissatisfied customer who has been lied to so many times that I can't count them all. Is rooms-to-go going to honor their promise to replace a completely broken couch or am I going to have to take this further? We spent our hard earned money on this furniture and expected it to last more than 18 months. We desperately need some help from someone who has the authority to take action. I called the store again because it would be great to have the same technician come out and tell me that the couch in now repaired. I will show him how it is not connected properly to the rest of the couch and he will just add more nails.

I do not want more nails, nuts and bolts or whatever he wants to do to it. I do not feel comfortable in this couch anymore and feel that someone could be injured trying to get in and out of it as it is. If rooms-to-go cannot honor their word then I will be sure to let the Better Business Bureau know what we have gone through and now that the warranty is going out, rooms-to-go just keeps taking time up by sending out technicians that say it is fixed when it is not. I would love to have a technician come out today after the other technician has been out and have them tell me that they would want this couch in their living room and would want their family to use it.

Like I said, I have been dealt with in a very unsatisfactory way and would like to get this resolved to my liking. I understand that you probably have many unhappy customers who have to deal with such things, but I will be sure to let all the proper authorities know what has occurred. I have severe health problems with Cancer in the past few years, a knee replacement and arthritis through out my body. This one bit of comfort means a great deal to me.

I pray that this letter is getting to the person who can help me. Being the sole supporter of our family makes this very important. My husband is diabetic and is extremely limited in what he can do. He is now disabled. My son is in college and we have a difficult time getting by on my salary so it's not like we can just go out and get another couch, which is one reason I bought a service agreement which I usually don't buy.

Please be the one to help us. I wish I could send you a film of how the couch is now. It would be an embarrassment to rooms-to-go at this time. I called the store I bought it from and asked if they could get in touch with the corporate office to have someone come out and look at it again. Like I said, I've been dealing with this for months, but just found out that my extended warrant is almost up and I still have not received any satisfaction. I will send this letter to the Better Business Bureau and whoever else will help me advocate for proper treatment, if I do not get satisfactory relief by the end of this week. The couch is now in worse shape than it ever was and this technician said he fixed it. My extended warranty is up in 2 weeks and non of it has been honored. Please help us.

After buying this sofa, the back of it just broke. The wood in this sofa was so thin that it just cracked. When I turned it over to see the problem, I noticed that it was being held up with staples. I tried to repair it so that I could sit on it but it was just too bad. My mother tried to talk to the CSR and asked to speak to her supervisor and the lady stated that she was the only one in charge and that there was no one else that you can talk to.

Now I for one know that she is a liar, but she was told to say that. After reading all of the complaints I know this is going nowhere. So I will never buy anything else from RTG and will tell all my friends and family to stay away from them also. My mom is having a house built and I will be taking her to Haverty or Ashley's to furnish her home.

We purchased a leather living room set and a set of end tables and a coffee table in February of 2008. I don't even know where to begin. First of all, the tables are crap! They are actually peeling at the bottom. There has been a "tech" out twice to fix it and it is still peeling. When I tried to get them to switch them out, they would not even consider it. Their famous last words are always "it's out of warranty" - which by the way is only a year. They do not stand behind their products what so ever! Now, the leather furniture. After about 13 months, (of course it's out of warranty now) is horrible. It has broken down to the point that no one can sit on it for more than 20 minutes, as you literally start to sink down, and not in a comfortable way! So once again, when I call, "its out of warranty".

Now we have spent $2,500.00 on furniture that is poorly made, and there is nothing we can do about, except maybe sell it for next to nothing in a garage sale! We will never do business with them again. I am one to tell people when I have gotten good service, but I also tell them when I have not, and RTG has lost at least 3 sales due to our complaints to friends. To bad for them!

Another thing. We bought a loveseat for a spare room. Within 3 months, you could not even sit in it. It broken down to the point that there were indentations in the cushions (no we do not weigh that much to have caused this to happen), so no refund on that either. We got a store credit and picked out as many home accessories as the credit was worth. Well, when we got the pictures home, they are bowed. When they delivered the console, they put it up against a wall.

About 21/2 months ago, all of a sudden, the middle shelf was hanging down. Come to find out, the ears on the back of the shelf were completely broken off, and over time it just couldn't hold itself up any longer. The tech came out, he ordered a new shelf. When it arrived, it was also broken. We have just now received the 2nd one. So far it looks okay. Now, he will be out April 16th. So let's see, 3 months to get that repaired, which is a surprise in itself that they are even doing anything about it.

I ordered California Cottage table with matching chairs. Rooms-to-Go furniture is so incredibly cheaply made. I had a plant on the table where some water had leaked and now the table is warped. The finish is easily scratched by a mere plastic button. The slightest scratch shows wood. I will never buy from them again.

We purchased a set of King Size mattresses and box springs in July of 2006. Only after the promise from the sales rep that this very expensive mattress would last us 10-15 maybe even 20 years with no sagging. We paid $2000.00 for the mattresses plus we had to purchase a liner just in case we should ever have any problems with the mattress, as without this liner, they would not take them back if there were any stains on the mattresses. It has now been almost 3 years and these mattresses are HORRIBLE! When you sit on them you sink down low and even slide down while sleeping and my back is killing me! We've turned them every which way, even sideways to try to alleviate any further sagging, all to no avail.

I called RTG only to be told they would have to send a "technician" out to verify the "damage" and that appointment could not be made for another 30 days because "they only come to Fairview, TN twice a month". So I waited. Finally, on March 25th, "Joe" shows up- nice guy but all he did was take a piece of string, throw it over the mattresses and measured the "dip" that was evident. That's it! He didn't sit on the bed to see how far down you sink and even after I told him he should do that (five times), he didn't. He then left.

So, today, March 26th, I get a call from RTG Customer Service, I was not able get the ladies name, as she sounded like she was reading her diagnosis off of a cue card and she said that per the manufactures specs, the mattresses had to show a significant dip of 2 inches, so there was nothing she would do. I told her I knew this was going to happen and that I would just call corporate and she stated she was corporate and that's the way it is handled. I told her I have had problems before w/ RTG (they delivered our entertainment center broken) before and had to call corporate and she asked me who I spoke with and I told her I was not at home to get that paperwork but that I would call her back and then the line went dead and the lady never called me back. So, I will call corporate but I'm sure (after reading all these other problems w/ RTG) I will get no where. I am so mad, we cannot go around paying $2000.00 every three years on new mattresses!

After purchasing a Sofa and Love seat, we started having problems with one side of the recliner. I called the store and they sent a technician over. His primary tool was a hammer. He pounded on the undercarriage of the couch for a few minutes and remarked about the cheap metal. I soon had to call the customer service in the main office to try to get it repaired again. There is wood falling from under the frame. The material is balling up and pulling apart. They sent another repair guy, who shook his head and said it's unrepairable. He was supposed to order parts. I called six weeks later. They didn't have a parts ordered so they sent the same repairman out. This time I saw him order parts.

Mind you, from the initial purchase, I have been on them to fix or replace the furniture. It is now six months into the warranty. RTG's first answer was to take the couch after the parts came in 8-9 days then 4-6 weeks if it was an American manufacturer. Now I'm being told 90 more days because (shocked) it's not made in the USA. Don't buy anything from these people. I've also reported them to the local news, who to my surprise has had dozens in the last months.

I have had a horrible time with the cheap furniture that Rooms To Go sells. First of all, I bought a brand new sofa and loveseat last May and thought I had finally done something great to have some new living room furniture. However, lesson learned: I will never even set foot near that place again. The loveseat is supposed to be an automatic recliner, but it broke and now they won't honor the extended warranty that I bought because my husband made an attempt to fix it so we could even sit down until a tech came out. Note to everybody: do not attempt to even touch your furniture. If the cheap crap from Rooms To Go breaks (which it will), they will not honor their warranty.

Of course, based on the sorry excuse of merchandise that they are trying to pass off as furniture, if they did bother to honor all of the warranties they would surely go out of business from having to repair it all. Oh, and let's not forget that on the side of the loveseat the staples that are holding the cardboard side together came out, which I found out when my child almost ate one. Plus, the fabric looked like ** as soon as we started actually sitting on the furniture and started pulling away from the padding. And god knows what is actually being used for that. I'm afraid to look.

Then there is the lovely coffee table I also have from Rooms To Go. There is a weight under it so the top can fold out. Oh wait, there was a weight under it until it just fell off one day and left sharp exposed screws up in the air for my one-year old to find. Please do not purchase Rooms To Go furniture if you have small children. It is obviously a hazard as it will fall apart on them. And last but not least, my lovely dining room chairs (also from RTG) are supposed to be microfiber, but instead have turned into sharp metal edges along the steel plate that is holding the back up and now makes dinner an exercise in seeing who can escape with the least amount of cuts on their arms, heads (children), or whatever else body part may come into contact with it.

I can honestly say that I would be embarrassed to work at this company or have any sort of representation with it. I don't know how the president of this company can sleep at night knowing the cheap ** they are selling innocent people and then scamming them out of warranties when needed. As far as I'm concerned, they are nothing more than crooks who have found a way to get away with it.

We need to all do ourselves a favor and go back to buying quality furniture, even if you do have to pay a little more for it. I for one will be probably buying a whole new house of furniture and it will not come from Rooms To Go. I think they must have named it that because they know the rooms will go in a hurry--to the garbage where they belong. Physical damage, which resulted to countless cut arms and hands from the dining room chairs. Too many other close calls to count from the rest of this ** that is falling apart.

What a bad choice I made choosing Rooms To Go, bad furniture! I purchased a Cindy Crawford (she should be ashamed to have her name on this furniture!) couch with ottoman and a dining room table, all of which within 6 months are falling apart. It's unbelievable. I won't bother to call Rooms to Go about how cheap their bad furniture is, they just won't ever get my business again. No physical damage, just out of $1900.00 of my hard earned money!

We purchased a "Cindy Crawford" California cottage pedestal dining table on July 2008. On January 13th of this year, while having coffee, the pedestal broke in half and the top fell off onto my husband (Phil) and me. We were able to catch it and keep it from hurting anyone. After numerous tries to the corporate office, we were told the table was out of warranty and nothing could be done. We insisted it was a manufacturing flaw and the table could have seriously injured someone.

After 2-1/2 weeks, they sent a tech supervisor to come and evaluate the table and to fix it if possible. Mr. Abel ** was here for close to 4 hours. He stated the table was unstable and had a manufacturing defect. He tried to fix the table by hammering two 2x4's into the hollow base. After finishing this, he leaned on the table and it cracked at the base again. We were told by him not to use the table because it was unstable. We asked what we were supposed to do now. He stated he would submit all the pictures he took along with his report stating the table was not stable and corporate would be in contact with us in 5 business days. We waited.

Finally, we called them on February 3rd, 2010 and we're told the only thing they could do is a reselection, and that had to be done in 30 days or we lose our money. My husband and I went to "Rooms To Go" on February 4th, 2010, trying to find another table that would match the chairs that came with the round table. We found a square gathering height table, and while they were demonstrating the butterfly leaf, a leg broke almost off. They have nothing in the color scheme that I want nor do I want to settle for something else. We are at our wits end as to what else to do. We saved for a long time to be able to purchase a new table. It was a lot of money to us. Had this incident happened when our grand children were here at Christmas, one or more of them could have ended up with broken bones. All I want now is my money back.

Poor furniture quality. We purchased sofa, love seat and ottoman. Framing is the worst we have seen. Our daughter has fallen onto the arms of the furniture and has had bloody nose and swelling on three separate occasions. We have complaining about the arm frames having the edges of the wood pointing upward and not having any padding to protect from the sharp wood. We have been told that this is not a defect. How can you build and sell such poorly constructed furniture, regardless of what country it comes from, in this case, it says made in Mexico. Never buy living room furniture from Rooms To Go.

My sectional sofa was delivered 3-4 weeks ago (December). The cushions are unstable and going flat, the material is showing excess wear. Ottoman cushion has the same problem. My wife and I are developing lumbar and sacral problems. The couch cost $1500. It's definitely not worth the cost, wearing quickly with poor support.

For the first time in my life, I purchased brand new furniture. A Chenille Living Room Set, couch, loveseat and chair. We hadn't had it a month when I noticed the material had imprints of where we sat or hand print of where we put our hand down. I thought with a sweep of my hand it would go back to normal, but did not. I then noticed wherever anyone sat, the material wrinkled and stayed wrinkled! it is almost as if the fabric is loose. When you sit on the loveseat, you slide off. It is not because I am tall (5'5"). It is the most uncomfortable couch. If you try to lie down, you can easily roll off. The back is too full and the seat area not wide enough.

I am so disappointed. I took a long time to pick out the set and thought it would last me a long time. I now know I was mistaken. I have a technician coming out tomorrow to look at it. But judging by the other complaints, I may be wasting my time. I just want them to take it back and I will pick out something better made, even if I have to pay more. However, I spent $3000, I don't know what I would have to spend there to get quality!

I have been ran around by the local store and customer service. I feel betrayed and frustrated by not having quality furniture. Rooms to go continues to tell me that they will continue to deliver until is right. Well it has been more than a month, multiple deliveries and many days of work lost and we still going to 2010 expecting like new condition furniture. I am in the miltary and have enough with the possibility of a deployment for which I wanted to buy new furniture to my family. ADDITIONAL DETAILS: Account Number: Order Number: 2699123

Terrible experience with Rooms to Go even though the back states that at their option they can give you 100% refund if furniture is non-confirming or arrange for exchange they don't refund for DAMAGED MERCHANDISE. I suggest everyone that complains through this website contact the federal trade commission as they do listen if there are a volume of complaints.

We bought new furniture for our living room, bed room and breakfast room back in June 2008. Since then, my sofa has had to be replaced because of the middle falling out from underneath. They sent a tech out and he said nothing was wrong, but I did complain enough until they sent me another one. My first chair that I had bought had to be replaced due to the cushions, but that particular one was discontinued so I had to get another one. Well since then, I have had a tech out about three times due to my chair and ottoman. He did try to fix it, but it was half a done. I finally sent pictures to a supervisor named Andy and when he saw my ottoman, he definately said that it needed to be replaced.

The tech when he left my home said that he had to come back and finish my chair due to not having enough time in his day to complete his order for me. we had some friends come over and they noticed that my ottoman was crooked and my chair slanted. I was so embarrassed that I got mad and called in and told them that I would never recommend anyone to buy their crap. On that following Monday, I had a lady call me from corporate and told me that a chair would be delivered with my new ottoman. But, I can honestly say, I will NEVER buy anything from them again. Most of their customer service people are very rude and I actually told them that I never wanted their tech back in my home.They finally took care of everything, but just the fact that we bought a bunch of crap really upsets me.

We bought a couch and loveseat set in nov of 2008. Two weeks after it was delivered the seam on the top of the couch (where the cushion is sown to the back of the couch) started making a tiny hole. We called Rooms 2 Go they had someone come out and they said it would get fixed then we heard nothing from them and we called them. They then said it was our dogs fault. However the rest of the couches look beautiful and the only damage is the tiny holes where the seams meet.

They won't even talk to us they say they have made their decision. Also yesterday the board underneath broke. Its not been a year and the lady tried to tell us our warranty was out. When my husband mentioned we have our receipt she said oh yes I was reading the calender wrong you still have two weeks left. They are sending someone out thursday but they still wont look at the holes even though its been a year and in their theory it should be shredded thanks to our DOGS and it is not messed up a bit except those dang seams at the top. I bet they will give us the run around for this board breaking underneath too. Please don't buy from Rooms 2 Go.

We have to buy new couches which we cant afford since these cost us over a thousand dollars and we just don't have that kind of money. I am scared to buy from a furniture store now because I simply dont know what I am getting for my money.

While entertaining 6 guests in my home for dinner, 2 guest with plates of food sat on the soda and the center support beam on the frame busted. A call was made to customer service and a date set for a service tech to come to my home to view the furniture. At time of servicce appointment furniture was still covered under a warranty.

Tech arrived 30 Oct 09 and said, "wow, the frame shattered." We discussed the fact that the beam should not do this after only 12 months of use and he then proceeded to agree with me, it could have been defective at delivery, 18 Sep 08.

Now I'm left with a broken sofa and have to repair it myself. This is not only terrible customer service and crappy furniture but I was informed today, 4 Nov 09, by a customer service rep, named Lisa, we no longer were covered under warranty and there was nothing that Rooms to Go can do now!

the furniture that was delivered is nothing like the furniture that I sat on. It is hard and uncomfortable. Also, I got suckered into the entire room that includes a 40" flat screen. I was told by Dave--the salesman--that best buy delivers it and will set it up and move my old tv into another room. I am a single female and live alone. I just found out that the tv comes fed ex and nobody helps with anything. I am very unhappy with my purchase. I spent $3700!!!!!!!!!!!!

My wife and I purchased two chaise recliners, rocking loveseat, and chase sofa. It was delivered in July 2007.Every time we set in them they make cracking sounds, they sound like they are going to fall apart. we had one of the recliners reworked the other one has only ware & tear. not covered, warrenty only covers the frame the fabric is not covered so i guess we can sit only on the wood frame. on the loveseat there is a big gap in the middle big enough for a small child to get stuck in. we will not buy from them again.

Bought a houseful of new furniture from Rooms To Go in June 2008. Living Room Sofa & Loveseat both fell apart within 15 months. Called warranty dept. & e-mailed pics, explaining that we treat the furniture very gently (no jumping or abuse) and we are not heavy people, so we would expect the furniture to last longer than just one year. RTG send a tech out to fix it. Tech did a temporary fix on loveseat, but said that it's constructed of particle board & staples (instead of solid wood & screws, as quality furniture should be), so it will continue to fall apart every time we sit on it. Sofa needs to be sent to warehouse for service because the fabric ripped when the particle board collapsed.

We asked to exchange it for something more sturdy or durable, but were told that's not an option because the warranty is expired. We explained that the furniture is only a year old and literally falling apart! Our past furniture lasted over 20 years without a problem. They said they are not resposible for what we selected. We said the "quality" was misrepresented to us and we never would have chosen this set if we knew it was pressed board & staples and would fall apart in a year! We spent thousands of $$$ on this set and it is not in our budget to buy a new living room set every year because the items fall apart! Horrible, Horrible workmanship! I hope this e-mail saves another unsuspecting person from wasting their hard-earned money! Sorry we had to learn the hard way.

I bought the red couch and love seat in August of 2007. I am a single woman without kids or large animals. I started to notice a squeeky noise about a year after using the couches. Now, October 2009, the main couch is totally broken. You sit in it and it makes such a horrible noise and makes you feel like you are going to fall into it. Im out of warranty so there is nothing i can do but try to fix it myself... wish me luck on that.

I'm a single mother and I purchased a bed for my 11 year old daughter from rooms to go, which btw... should be called rooms to ruins. I purchased her bed May 23, 2009. It was delivered in June. My daughter had not even slept in the bed until July 3rd since she was at her father's. My daughter had a friend sleep over the later part of July and her and her friend "plopped" on the bed and the side rail broke in half. I went to rooms to go the very next day with the board. I was told that this would be covered under the one year guarantee. I was told to call to 800 number and that a side rail would be sent to me.

I called the number and was informed that they would sent someone out to look at the bed. about two weeks later a rooms to go employee came to my home, took a glance at the bed and left. I then received a call from the customer service dept and was told that they were not going to cover the break and that I would have to purchase not one, but two sideboards... keep in mind that at this time the mattress and box spring are on the floor. Only one side board broke, but if I'm to give my daughter an actual bed to sleep in, I will have to purchase two side boards for $100.

I purchased a bed from rooms to go. The delivery was on time, however, my bed frame had a little dent on the side of it and they hid parts that should have been on my bed under my bed. Most shockly, one or both of the delivery guys stole a watch off my chest. I was not present in the room when they were setting up the furniture, but I know where I leave my belongings. I called the customer service center and she said that the delivery company will get back to me. I'm still waiting on them to call. I will never, ever purchase anything from this company again.

I purchase a table set 0n 7/15/09 that was delivered to me two weeks later.After they deliverd the furniture i realized one of the chair was damaged the table sides was not finish also the side of the table have raw chips.They came back a week after to exchanged the table,instead they only changed the table top i then called back customer service and they told me they would send a technician out on 7/21/09.no one shows up i called two days later and they told me it was cancelled,she didn't know why anyone did not called to let me know, the rep then told me she was going to let someone called me back to set an appointment up.

someone called me an hour later to let me know they will be at my home on thursday 8/13/09.i ask what time the guy told me he will called me back to let me know,no one called back and no one shows up until friday8/14/09.After the tech inspect the furniture i showed him the two tone colors and the damaged he told me someone will call me in a few hours no one did its now 8/18/09.and i have to be the one calling again and got hang up on by janet in fl at the corporate office.

The first day when they delivered the table i called customer service about the two tone colors and they told it depent on the what light and time a day it was i told the rep its daylight and it still look the same.I also have them put teflon service on the chairs teflon is suppose to work like magic if you spill juice on the chairs it suppose to wipe off with out staining so far two off the chairs are stained.

I purchased a sofa loveseat combo with tables and lamps in Feb. 2007. When it was delivered, the tables were missing pieces and the loveseat was torn. They arranged a replacement. Then there was a problem with the sofa and because I was in NY at the time I could not get it replaced until 6-07. I am only a part time fla resident and the furniture is not used that often.

In May, June 2008 I was in Fla and sitting in the love seat. put my elbow on the arm to get up and the arm colapsed inside the loveseat. I called immediately and they said t hat I was out of warranty. Too bad.

About 2 weeks ago my grandson spilled juice on the sofa cushions. I immediately wiped it up and the stain remained. I called to schedule a service with Rooms To Go because I paid extra for a special treatment. The guy showed up today with a spray bottle and a piece of foam to clean it. PS the stain is still there and they are telling me that's it. I must now probably purchase a new couch when I paid good money for a sub standard construction piece of junk.

The dual leather recliners keep having the o ring handle that you pull to let the chair recline, they keep coming off! The recliner will not recline. The first year, the repairman came out and put the new handle back on the wire mechanasism,4 times. The repairman even apologized and by then, knew me by first name and knew my house very well as he had visited it so often. He couldn't figure out why the handle kept coming off the cable wire and said it must be defective. He replaced the whole mechanisim and it still came off again.

Well, it worked ok for another year then it happened again! I called the 800 number and you guessed it, they stated the warranty expired and were very rude and told me too bad, call a furniture repair shop! I told them it was defective and they had fixed it and replaced it 4 times! That the man needed to come fix it as they sold me a defective design recliner and they guarantee customer satisfaction. They were rude, evasive, would not give me the name or number of a supervisor or manager even. They put me on hold and never came back on the phone! I called back with the same results!

I've spent my last $10,000, I'll ever spend in this store as they do not back up their customer satisfaction claim and sell defective design items and refuse to fix it even though it would take their repairman less than 5 minutes as he has the tools. I'm retired and cannot lift a 100lb dual recliner to take it to a shop like they told me to do! I am surprised they are in business as I have told all of my family and friends not to ever go there. I am contacting my Congressman, the Better Business Bureau, Channel 13, AARP, and every other consumer agency to warn others that they sell junk and defective furniture and then do not fix it after 1 year! The stuff isn't cheap and any reputable firm that wanted to stay in business would fix it.They are rude at their 800 number and they won't even divulge the name of their supervisor or manager and will not call you back!

I purchased a sofa from rooms to go and I had only had it for a few months when the material started getting lint and knots all over it so I called Rooms to Go and they send a Tech and he said the material was defintely messed up he would send his written report in and that I would hear something in 3 to 5 business days and I did and they told me that I could pick another sofa outfit out but guess what the one like I had was no longer availble. So I picked a recliner sofa, and loveseat. The sofa had recliners on each end. The loveseat is stationery. I knew the minute that the furniture was delivered it was of cheap value.

Well sure enough 3 months or so the middle of the sofa collapsed. I called for a tech to come and he said it was busted. That he couldnt fix it. We never sit in the middle and rarely recline the ends. The tech told us he would send a written report and that I would hear something in 3 to 5 business days. Well the tech sent his report in and blamed it on us. I still had almost 9 months left on my warranty. I also bought a 2 year extended warranty and Rooms to Go said they weren't fixing it. That it was not a manufacture problem and that they weren't doing anything. I said you can come and get it and the smart corporate said we are not coming to get it and you will pay for it. I said I will get a lawyer and that is what I am planning to do. You know it might take more money to get a lawyer than what it is worth.But Rooms to Go has to be stopped from cheating consumers out of their hard earned money.

I wish I had read this forum prior to buying at rooms to go. I purchased two livingroom sofa sets both of which are of poor quality. We received a sectional which looked really nice until the fabric started to come apart. We had a replacement of the one peice but the item was discontinued so when the other pieces started falling apart we had to return it but RTG will only offer an exchange which you have to purchase at equal or greater value in addition to the new delivery charge! The new sofa set is now having a simalar issue and I have service coming out on sat. but I really just want my money back to shop elsewhere. The other livingroom set looks so cheap I have put slipcovers on it as well! Please do not shop at rooms to go.

Only after 2 years of having purchased a sectional sofa from Rooms to Go it is literally falling apart. The entire decorative/supporting wood frame is assembled with finger joints which were hard to detect under the dark stain. They are very visible now that they have come apart. Also the cushions are already worn out. There is a sunken spot in between two of the cushions and the back cushions are also defective. The sofa is suppose to a Stratto lounger which I understand is suppose to be a good brand. Well I am here to tell you that you do not pay for what you get. I seriously believe that the furniture that they have in the showroom is a much better quality than what is delivered and I really think they should be investigated. They charge way to much for the crap that is delivered.

My wife and I purchased a leather sofa/recliner with electronic reclining mechanisms and matching loveseat with manual recliners from Rooms To Go back in July of 2008. The furniture delivery was delayed until August. We began having troubles with the sofa in the later part of June of this year, and had contacted the store about exchanging the sofa for a model with manual reclining mechanisms. We were told that they would not do this, but would send out a service technician to look at the problem. The problem is when the recliner is reclining, there is a popping noise and the recliner will hang up. We have had the technicians out twice already, the last time being this past Tuesday the 14th. I was told by the last technician that the unit could not be adjusted and that it was hitting on the frame causing the noise. I informed him of my concerns regarding the longevity and durability of the piece in question, and that I was wanting an exchange of the piece. He said he agreed it should be replaced and that he would have to submit his written report to corporate concerning the matter and that I would be receiving a call from customer service within the next few days.

I received the call this afternoon, and was told by customer service that the technician had reported the problem as normal wear and tear, even though this is not what was said at the time of his visit, and that nothing else would be done on the part of Rooms To Go to solve the problem. This furniture has a 1 year warranty and that has not expired yet, and they will not honor their obligations. After hearing this, I did a web search about customer complaints against Rooms To Go, and I was shocked at the amount of complaints against this company. So many in fact that I'm surprised they are still in business.

After I purchased our new living room set last August, the rocker began to squeak loudly. They sent out a service rep. and he odered a replacment...defective chair. New chair arrived, this once too began to have the same problem. They sent out a service rep. in May to "oil" it down..later that evening..still squeeked....sent another service rep. out once again on the 28th of May. "Needs a new rocker mechanism"....got a card in the mail 2 weeks later...stating they had to order the part...it would be about 4-6 weeks....ok...I'm a patient elementary school teacher...BUT...it is now July 16th....no part....called customer service....they told me the part would not be in until August 2nd!!...then...have to wait for them to install it....which again...I'd have to take time off work for the "four hour window" that they show up for!!! I've already done this 4 times!! I asked to speak to the supervisor, and "Wilson" told me there was nothing he could do...I said "replace my rocker"....that waiting 3 month for a part was ridiculous! He said sorry....nothing he could do..that their policy states that they will not replace something that could "possibly" be fixed?!! I understand...but 3 months for a part!! and they don't even know if this will fix the loud squeaking problem! I asked to speak to his supervisor...he said there was no one else to talk to...have a good day...and hung up!

Do not buy from Rooms to Go Kids!

Despite our paying cash upfront for the furniture, it had almost a month wait on it. The associate processing the order bungled the delivery so instead of it being delivered second to last week of May, it got delivered first week of June, and then the real fun began.

The quality of the furniture was appalling. The stain was uneven through all the pieces; there were serious imperfections in the wood with it being damaged in some places; shaved and not even in others (it looked like the piece of wood was bad so they took off the damaged area and left the "square" plank uneven; there were areas where there was no stain at all!; some parts of the wood had splintered where the bolts went it and was broken to pieces; the draws inside had huge splinters of wood about to break off into a child's fingers if they happened to run it along the top of the drawer (!); the screws were finished with rubbers in the store to protect the wood when bolted together but when I asked the delivery people where they were, I was told that they were not provided (?). I went back to the store to look at the floor sample and it looked NOTHING like what I had in my bedroom at home. Nothing like it!

After complaining to Customer Service about the poor delivery, I was told that they would send a technician out to inspect the furniture, who diligently came out a week later and all he did was touch up some of the areas of poor stain, not even all of them, and when I spoke to him, he told me that the quality of the furniture was to manufacturer's specifications and that kids furniture was not made the same as adult furniture? When then did I pay adult prices for the furniture

So after much complaining, RTGK said they would replace the imperfect items two weeks later after first inspecting it at the factory prior to delivery. The items came and were equally dissatisfactory as the original pieces. After more complaining, RTGK said they would send out another replacement for the furniture a week later, to the same deplorable quality and really not any sort of improvement to the terrible quality already in hand. When I send the third attempt back, Customer Service said they would not send any more replacements and that there was nothing wrong with the furniture because "the technician said so". If you are wonder why I didn't just get my money back, is because I had already purchased the rest of his furniture in his room to match that style and color, plus a twin and full mattress, so could not turn back at this point.

After 2 months of waiting, calls and time lost in trying to get mediocre quality replacements, RTGK Customer Service eventually offered a 10% settlement discount to keep the furniture as it is however, the caveat "BY ACCEPTING THE 10% DISCOUNT FOR THEIR SUB-STANDARD QUALITY FURNITURE, YOU AGREE TO VOID THE REMAINDER OF THE MANUFACTURERS WARRANTY PERIOD (1 year)." This is disgraceful Customer Service and really seems to be the store version of Bait-and-switch tactics.

I am still waiting for the agreement that I have to sign before I can get my 10% refund on their second-rate furniture, and thereby accept their junk furniture as-is from this moment on.

PLEASE, take my ordeal as a warning so that you dont go through the same thing. It is not worth the time or effort. Their furniture is not up to any type of decent specifications and because it is kids furniture they think that they can get away with even lower standards than that. PLEASE go buy your cherished child's furniture anywhere else by at Rooms to Go Kids.

At the beginning of May 2009, we purchased an Ivy League Twin/Full Step Loft w/Desk from Rooms to go Kids value $1,200, not a trivial amount for Kids Furniture! Despite our paying cash upfront for the furniture, it had almost a month wait on it. The associate processing the order bungled the delivery so instead of it being delivered second to last week of May, it got delivered first week of June, and then the real fun began.

The quality of the furniture was appalling. The stain was uneven through all the pieces; there were serious imperfections in the wood with it being damaged in some places; shaved and not even in others (it looked like the piece of wood was bad so they took off the damaged area and left the square plank uneven; there were areas where there was no stain at all!; some parts of the wood had splintered where the bolts went it and was broken to pieces; the draws inside had huge splinters of wood about to break off into a child's fingers if they happened to run it along the top of the drawer; the screws were finished with rubbers in the store to protect the wood when bolted together but when I asked the delivery people where they were, I was told that they were not provided.

I went back to the store to look at the floor sample and it looked NOTHING like what I had in my bedroom at home. Nothing like it! After complaining to Customer Service about the poor delivery, I was told that they would send a technician out to inspect the furniture, who diligently came out a week later and all he did was touch up some of the areas of poor stain, not even all of them, and when I spoke to him, he told me that the quality of the furniture was to manufacturer's specifications and that kids furniture was not made the same as adult furniture? When then did I pay adult prices for the furniture?

So after much complaining, RTGK said they would replace the imperfect items two weeks later after first inspecting it at the factory prior to delivery. The items came and were equally dissatisfactory as the original pieces. After more complaining, RTGK said they would send out another replacement for the furniture a week later, to the same deplorable quality and really not any sort of improvement to the terrible quality already in hand.

When I send the third attempt back, Customer Service said they would not send any more replacements and that there was nothing wrong with the furniture because "the technician said so." If you are wonder why I didn't just get my money back, is because I had already purchased the rest of his furniture in his room to match that style and color, plus a twin and full mattress, so could not turn back at this point.

After 2 months of waiting, calls and time lost in trying to get mediocre quality replacements, RTGK Customer Service eventually offered a 10% settlement discount to keep the furniture as it however, the caveat BY ACCEPTING THE 10% DISCOUNT FOR THEIR SUB-STANDARD QUALITY FURNITURE, YOU AGREE TO VOID THE REMAINDER OF THE MANUFACTURERS WARRANTY PERIOD (1 year). This is disgraceful Customer Service and really seems to be the store version of Bait-and-switch tactics.

I am still waiting for the agreement that I have to sign before I can get my 10% refund on their second-rate furniture, and thereby accept their junk furniture as-is from this moment on.

PLEASE, take my ordeal as a warning so that you don't go through the same thing. It is not worth the time or effort. Their furniture is not up to any type of decent specifications and because it is kids furniture they think that they can get away with even lower standards than that. PLEASE go buy your cherished child's furniture anywhere else by at Rooms to Go Kids.

I bought two beds one the baseball full bed and the princess bed, both of the bed are broken. They were not even a 1 year old. they were under warranty and I also bought an extra one because the sales ladies told me that this bed could break. I called Room to go to came in fix my bed and they sent a thenicial that look that he was in high school. they said that this beds were break by customer and they will not be able to fix it. I called room to go very upset and they told me that it is nothing they can do. the customer services was very bad, the supervisor even worth. I can not believe that they furtinure can brake so easy. we did not brake these beds. I bought a bed 5 years ago from another place and my bed still new , good material but the materila from room to go is very bad. Do not ever buy something from room to go you will loses your money the good cuastomer service is only when you pay, after you pay no custemer service.

I purchased a sectional couch in August of 2008. Recently, I tried to move the sectional, which was on a tile floor and had wool pads on the feet. I put both hands on the arm area, with the intention of just slightly moving the couch to straighten it out. My right hand caved through the seem at the corner of the couch behind the cushion with very little effort. Behind the torn seem was a cavity, no stuffing, no brace of any sort. Clearly a very poor quality issue.

So I called the 800 number to find out if I could get someone over to fix it, since I paid $1,200+ for this piece of crap. The rude lady simply said it was damage from customer and not a defect issue. There was nothing they could do about it. Unbelievable!

I have very little recourse other than posting this information in the hopes that someone will google "Rooms to Go complaints" before considering purchasing anything from this company and find all these complaints.

We bought a bunk bed from Rooms to Go in May, 2008. It had a one year warranty. The salesman said if it was damaged, even from kids, they would replace or repair the beds. By May, 2009, the paint and wood was chipping and in bad repair.

I called before the 1 year warranty expired, and they sent two technicians out to look at the beds. I showed them all the spots around the bed. The ladder was the worst. The paint was all chipped off, and the wood was rotting. I told the men that my children hardly climb on the top bunk since both sleep together on the bottom bed. Besides the ladder, the side rails were also chipping with the wood showing through and dented in many places. The men agreed that the bed was in need of repair. The main guy said they could replace the ladder. He didn't know about the railings, but he said he would write his report and someone would call.

A couple of days later, someone called and told my husband there was nothing to be done. They said it was normal wear and tear. It seems like that is there standard line looking at all the other complaints. My husband argued with them to no avail. How can paint and wood chipping from all over the bed be normal wear and tear?!

After they finish I notice that the pillow and cushions still had a wide space in between. The service techs wanted me to give it some time to settle. One week later the sofa caved in the spring tore the bottom and the wood broke apart. I called and spoke with a manager who gave me another appt date with the techs. There techs did a horrible job and knew from the start that the sofa could not be repaired.

I bought over $3500 worth of furniture and was sold a scratched, 4-panel Art Deco room divider with the paint chipped off in at least 6 different places without being told it was AS-IS and without being told it was a FLOOR SAMPLE.

Immediately the next day (less than 24 hours) from having possession of the divider I called the salesperson and told him "hey this is in terrible condition" to which I was told what do you want to do: return it or replace it. I liked it so I said "replace it." The salesperson Robert then said to me "I guess we should have looked at it." No kidding when I went to pick it up I got told by Robert that I didn't need to follow him to go and get it that I should wait outside by my car. As a result, I never saw this piece of **** screen. Robert tells me he would call the manufacturer on Monday and call you back.

I'm still waiting for the magical call so I call today and am told by the afternoon manager that wouldn't get on the phone with me that all sales are final and that I can't get a refund or an exchange. I call the 1-800 customer service line which is a joke. These agents are not into providing any kind of service they just said "we can't do anything for you."

To all DO NOT SHOP AT ROOMS TO GO AT DADELAND. The burden is on you because salespersons will mislead you for the sake of a sale. Will I shop there again...NO. Will I recommend them to anyone...NO.

I never had problems when shopping at American Signature, Ashley Furniture or even IKEA.

i bought a sectional a a dinning room table they delivered the sectional with a bg slice in it they exchanged the peice with the slice but the new one was about 5 shades different and said they dont carry that product any more so they couldnt return it and gave me a 10% discount (big Deal) Now the table is falling apart the cheep mica thats on it is pealing away on the sides of the chairs and on the top the mica is bubbling up from the sweat of a cup (WOW who would have thought that you cant put a cup on a dinning room set)after having one tech come out he said that it was customer wear so i complained and had anothe tech come out he said to my face that it was definetly not customer wear and he would scedual for a replacement about 2 weeks went by and n o phone call so i called them. They said that the 2 tech said it was customer wear also so i sent pictures to the main office and didnt get a call back again after about 10 days i called again same story. i am feed up and will never shop there again.I hope nobody ever does.

I purchased a Sectional Sofa from Rooms To Go Dadeland (Kendall)Store in Miami,Florida. I paid off my long awaited sofa with my hard earned money, when the sofa was delivered it turned out to be a different quality and very poor quality, the pillows stuffing kept coming out, when we sat on the sofa, my feet barely reached the floor, it was hard as a rock, DEFINITELY NOT the one I selected in the showroom.

I reported this to the store Manager (Jorge S) and he said he would schedule a Tech to come and inspect it, and he did 2 weeks later, by the way, the service we have received is poor and they are very rude AFTER they received over $1,000 from me! After many phone calls to the "corporate office" spoke to a Carmen, spoke to a Cinthya, they make it almost impossible to get anything resolved so that customers change their mind and just keep a lousy, poor quality and not what we paid furniture, NOT RIGHT!

I am so upset and furious with this sofa, and now after waiting for such a long time for this "Tech" to supposedly inspect it, he wrote a report indicating that he "fixed" and put back the stuffing of each pillow and he didn't feel it was too hard, WHAT A JOKE!! So he thinks customers will be satisfied with the "Tech report" ABSOLUTELY NOT! I refuse to keep such a piece of garbage, and another promise, I WILL NEVER PURCHASE ANOTHER PIECE OF FURNITURE FROM ROOMS TO GO!!

I brought a living room sofa, chair and ottoman, coffee table and 2 end tables. These are not the item which I seen on the showroom floor in Rooms to Go. The pillows sat perfectly on the sofa on the showroom floor and my feet could reach the floor. The furniture I received is of poor quality. The pillows for the back have never sat right since I purchased this furniture. The seat cushion goes down when you sit and you could feel the springs in the sofa. I called customer service and they sent a repairman to look at he furniture. The repairman only added a then foam and batting.

Now one of the cushions will not stay in the sofa I have to constantly lift the pillows and put it back in the sofa. The pillow back are so far back that I had to buy throw pillows to put in the soft so that my feet could reach the floor and for my back to rest comfortably in the sofa. The tables are not wood it more its must be veneer. When I have to lift the glass to clean underneath and replace the glass the veneer coating is scratching and removing the wood look. I'm currently still paying for poor quality furniture. I brought this furniture in 2007 and it has been the worst purchase of my life.

The salesperson told me that the delivery person would put together all the tables when they made the delivery that was a lie. Speaking to a manager at the store did help resolve this poor quality furniture purchase. The return policy stinks it has to be return within 48 hours who knew. I purchase living room furniture before and the furniture could be returned within 30 days of the purchase.

We purchase table set last May. It was delivered in late August. The surface of the table started peeling off and the table was wobbly. So we called for service. The Tech used a marker to paint in the peeled off texture. He tighten the bolts on the table. The surface start to bubble and peel even more and the table became wobbly again. The threads from the leather chair started to pull a part.

We called for service and the tech showed up and left fast saying he was recommending replacement of the set. Then we were called by the service department saying all the damage was normal wear. I had to send them photos of the damage. After many discussions that seemed one sided they agreed to replace the chair. The service department supervisors accept no reposiblity for the decisions that were made nor could they put me in touch with the person who could change the out come.

The table was so wobbly I had to try to tighten the bolts my self and that is when I saw the mess the service tech made. I looks like they had spare parts left when they did the install. They stripped the sockets the bolts screw in to. They use a bond or blue to hold it together which ran down the table leg. Then they ran a large screw into it to hold it together. They have not do a single thing right since this set was ordered.

In August of 2009 I purchased a living room set, couch, loveseat, chair, ottoman, coffee table, 2-end tables, 1-tall couch table, 2 lamps. The quality is poor and the couch/loveseat cushions do not fit and the material is rippled, couch pillows filling is inadequate-does not fill the pillow cover, the tables finish was chipped, one drawer would not open since the slide and pull were disconnected, and drawer when pushed in drooped and could not be opened unless I put my hand under the table and held the drawer up, one of the joints on the ottoman does not match up. All in all the quality is not what I expected for a $5,000.00 purchase price. The salesgirl also told me it was "Wood"-well its press board--quality and construction is poor.

I returned to the store shortly after purchase and told the manager of all the problems--I told him that the display couch was comfortable - this one I received was not--he said it was softer because so many people had sat on it!

I said he should take it back-his only solution was that if he took it back he would have to sell it as used furniture--he told to pick something else--I did not want somethint else-then I called or wrote an e-mail and they finally had a rep. come in to look at the furniture-he came in with a brown marked and touched up the area of the tables that were chipping off-he put a staple in the drawerand looked at the cushions-he ran his hand over them and said it was normal but he would let them know the cushions did not fit either the couch or the loveseat--to date I have heard nothing from anyone.

Can you help--I now am in debt for $5,000 and my furniture looks like its 50 years old!

I have recently bought a bedroom set from the Bay Area Rooms To Go furniture store; I got it delivered on 05/01/09. This particular bedroom set looked so beautiful on the show room floor it's made of "Bi-cast leather", of course my wife and I didn't know it was not leather because it looked so good and if felt like real leather when touching it too and the salesman said it was top quality leather!!! Then I had an incident with the headboard 3 tiny drops of paint fell on it while touching up the crown molding in our master bedroom, when I noticed the paint was dry and I rubbed some olive oil with a kitchen sponge as I was told this would take the paint out of any leather surface to my surprise the finish came off, but not the paint.

we were upset and I told my wife we'll buy the headboard to replace it. I was looking it up in the Rooms to Go site and it described the material as "Bi-Cast Leather" I had never heard of this term before, so I researched on the internet and to our surprise we found out it's actually SYNTHETIC MATERIAL! with a layer of leather and of course sold as real leather. I immediately called the Rooms To Go costumer service line and they referred me to go to the store where I purchased the bedroom set and once there we talked to Tracy the Manager and he listened to our complaint and then told us he would have to make a call when he came back he said the area manager had told him that the bed is actually 100% LEATHER! and there was nothing he could do and he actually told us "have a nice day". How's that for excellent customer service? DO NOT BUY FURNITURE FROM THIS STORE! If I just knew then what I know now...

Be very careful when purchasing. We just purchased a microfiber living room set in a beautiful shade of burgandy from Rooms To Go. It was delivered within a week, sounds too good to be true, right? After receiving the set on a Saturday by Sunday (yes, the next day) our clothing had turned a nice shade of pink. We took our clothes to the store and spoke with management. They of course had never heard of anything like this happening before and couldn't do anything for us (why have management there then?) since it was Sunday and we would get better results if we called customer service Monday morning at 8. So, I called. They would send us out a new set as they have only heard of that happening one other time. So, delivery on Saturday again (yes, another Saturday held hostage by RTG).

This set was delivered with a huge scratch across one of the cushions (don't you think they would check something like that before delivery?) and come Sunday, we have pink clothes again. I called customer service again this morning to report our "pink" problem and there response was, well on that set you have to take damp clothes and wipe the furniture down until all of the dye stops bleeding out. This has to be done with this set (funny how when asked before, they had never heard of this happening before and now it's typical of this set). I asked how long will this take, their response...well until you don't see any pink anymore. My advice, be very careful before buying anything from them since they all have different stories.

Eighteen days after the one year waranty, my bed broke. My wife and our 11 year old son were sitting on it, watching TV and the wood on the headboard split in half. They sent a repair man out and he told my wife it was a clean split, and not from misuse. When the company finally called to tell me the results, they said it was our fault and not theirs. They said even if it was defective, they would do nothing because the waranty expired 18 days earlier.

This is a very sad story. About a year ago we bought the Barlow set from the Grapevine store it was a living room package recliner set and the recliner latches went bad after about 4 months and we turned it all back in to them and they gave us a store credit to get another set.

So we now upgrade about $500 to get the Patrizio package, a nicer upgrade and in 3 months the leather and the foam disfigure and the leather has creases in it and the springs are gone in the couch. The tables get easily scratched and after a few months they are gouged and look bad. We are then told that this has happened before and come on in and pick something else.

Now we are upset we switch stores to Frisco an they swear that the Mariposa package is better and will not do the same thing as it is made better. So again we are stupid now and we upgrade another $500 and you guessed it the leather and the foam are seperated and creased.

This junk is from China. It is awful and they know it at Rooms To Go.

My wife and I purchased over 2000.00 dollars of funiture from this showroom. We have a problem with the kitchen table. If you put anything on it that is slightly warm or cold it raises the finish and makes a cloudy white impression that can not be removed.

I call customer service and they sent a tech out to address the issue. The tech proceded to tell us that we should have had a cloth of placemat between the table and the dishes. He called it wear and tear. He did attempt to repair the sites by brushing the table with some new stain which made the table look even worse. He applied it only in affected areasand it did nit match the original finish. I placed another call to customer service where the supervisor told me that this was customer abuse. I asked her if she had seen the table and could prove it was customer abuse. She replied that it was noted in the techs comments. She same as the tech said I should have had a cover on the table.

I am assuming that when you buy new tables today don't buy for the finish cause you won't see it due to the fact that it will need cover it up so no dishes or glasses touch it. I then asked to have the tech back to remove the mess he had brushed on my table and was told I would have to take pictures to prove the repair was unsatifactory before another tech would be sent out. I quess I can cut my credit card up because they will not see another penny of mine.

we purchased a latex mattress from rooms to go less than a year ago. several months ago i began to notice a hump in the center. we are not heavy people so that cant be the problem. it became so severe that i had to place a pillow between the mattress and the box spring to try and off set the slump. we paid over $1800 for the set and felt it should last at the very least a few years (the warranty states 20 years).

we called customer service and they seemed friendly enough and suggested that the mattress would be exchanged, we simply had to have a rep come out to document the problem. the rep did come out, measured the body impression on both sides and said that we would hear from customer service within 5 days. they waited the full 5 days to respond, and told us that the 1 1/2 impressions were normal wear and tear.

if we weighed 300+ pounds or used the bed as a trampoline, i may have agreed with them. however, since neither is the case i insisted they sent another person out. well, he just left, and in less than a month the body impressions have sunk another 1/2 and is now TWO inches on either side. the hump in the middle is visible to the naked eye. we shall see if rooms to go stands behind their products.

I bought a bedroom set less than two years ago. The bed is a sleigh bed held together by a wooden frame which has wood slats running horizontally. The wooden rail that one of the slats rests on fractured last night as I sat down on it. This caused the mattress to collapse. Speaking to several customer service representatives today, including the supervisor, Andy J, I got absolutely nowhere. I keep being told there is nothing that can be done since their one year warranty has expired on my furniture.

They act as if two years is far too long for them to be responsible for their level of craftsmanship (or lack thereof). Mr. J even went so far as to insinuate that the damages were my fault! I didn't know that sleeping on a bed for a couple of years could do so much damage. How dare I use a product for its intended purpose? Is that why they have a one year warranty? Do they know their furniture will not last longer than that? I think so.

The supervisor I spoke to stated I could buy new rails for $100. Since there is no Rooms to Go near me, I would have to pay an additional $100 to have them delivered. I feel it is outrageous to pay $200 (plus tax) to fix a $500 bed that is less than two years old. I am in the process of finding someone to repair the bed.

Well i purchased bedroom furnniture from this chained and the quality os not there. I spent like 2000 dollars with them. Heres why I say its not there and im not happy. When I received my Dresser, Queen sized bed frames mattresses and my night stand everything was intially ok EXCEPT the headboard to my bed. The finish was coming off and it had several spots where it was completely missing. Called them up and they replaced the headboard however, about a month later I placed an UNLIT insence on my dresser and came back to it within a few days and picked it up and the finish came up with it (looks just like my headbaord did). Not to mention one of the drawers for the dresser does not slide smoothly at all.

Its a battle at times. So I called and called and called. They sent a tech out and they said it was my fault. So I wrote a letter to the corporate office and they said it was my fault. Sounds liek they are not standing behind their product and I feel stiffed as a consumer. Please tell me there is a class action lawsuit going on that I can jump on becuase they need to pay and understand they cant do people this way. I googled roomstogo and lawsuit and there are pages and pages of quality control complaints.

Horrible line of finish gone from my cherrywood dresser.

I purchased $3000 worth of furniture from Rooms to go in 9/2007,First when I received my chest,I didn't notice it had a lond and deep scratch,I called them 2 days later and they told me all they could do was send a"technician".He came a week later and all he did was spray paint it.So I just left it at that.Now in 1/2009 my sofa has a stain which I could not remove with my stain remover so I called them and they told me only food and beverage were only covered under the protection plan which I paid $70 for that protection in which they failed to inform me of that,then I tell them some of the leather on the corners is peeling and he also tells me there's nothing they can do about it.I've purchased most of my furniture from them and never had a problem.All I can say is that I am NEVER EVER!!!! buying from them!!!!...They just care about geting their money than customer satisfaction.

Selling sub- standard furniture to consumers

We purchased a dining room set that was delivered the day before Thanksgiving, 2008. The light in the China cabinet did not work on delivery. After 2 calls to store, 44 calls to customer service, and one e-mail to customer service, here it is 2/17/09 and we still do not have a light in the china cabinet. Everytime we call, they say give it another 2 weeks. I am disgusted with their customer service and will never buy anything from them again.

My issue now is, they replaced my broken couch with the same couch and it too has the same manufactured defect. It was noted at the time of arrival at my house by the delivery men. They wrote it on their electric pad and said it hit the main office like an instant email. He also said they would contact me with in hours because he reported it damaged upon arrival. I have yet to hear from Rooms to Go and me calling them falls on deaf ears. I need to just pay for the switched out damaged couch. That is unacceptable.

I am paying over 1200.00 on a defective broken couch that they will take no responsibility for. At this point I'd like a full refund. I have tried working with them but my couch is defective and to spend that kind of money on a couch that is unfix able makes me angry. It was torn and unraveling when it got to my house, it was documented by the deliverers and I signed it. Please help me. I fear another switch out of the same model couch will just be fruitless seeing as this is a manufactured defect in the couch itself. Thank you

While the BBB got them to change the original policy and RTG swapped out the couch, I'm stuck with still paying for a manufactured defective couch because the replaced one has the same defect. I want my money back and they can have their faulty couch.

I have stupidly purchased furniture from Rooms To Go repeatedly. Mattress, beds, couches, kitchen tables, etc. There is always an issue, something broken, missing, etc. The first purchase of my kitchen set was supposed to be a metal base table with a glass top, well, after the screws loosened up and came out the table top fell over and struck my dog in the neck and back, which cost me $800.00 at the vet's. Called the store they talked to their lawyers and because I had the table for about 8 months or so, they decided they weren't responsible, but I could come and pick out something else, which I did. Specifically asked the manager here for a table base that was one piece, he showed me a table and assured me that it was a one piece base, and it was also metal, which is also what I needed.

Table was delivered, it was another TWO piece base, they set it up and because the top ring was marble, I figured it was ok. Well, I put the chair under the table a few days later and it broke right through the metal base that was actually resin, a few months went by and back I went into the store and low and behold there was a table with a metal, wrought iron base, purchased it since they wouldn't replace the other, and now I have TWO wonderful products from them, well the paint is chipping off the table base along with the chairs, chairs are uneven on the floor and they rock and last night the new chair that was delivered to me in replacement of the one chair that was so horribly chipped I demanded a replacement, well the wood rung broke off and fell on the floor.

Also purchased a sectional leather couch, which isn't leather at all, well the stitching is coming out of the third replacement that I have gotten form them. Same problem all the time stitching pulling out of the couch in several different areas. They replaced the chaise part, and the couch part twice and the third time they replaced the couch section, they dropped it off of the truck and didn't tell me and tried to leave it in my house, but I saw it and called customer service before they even left. They agreed to replace both pieces this time as the color didn't match either.

Saturday 2/14/09 they delivered the couch again and before they left I examined it and sure enough the sttching was pulled out of the couch section about 3 inches or so and also on tyhe chaise section of the couch I told the delivery people that I didn't want it they said to call customer service and they would take care of it, and that they would report it too. The table base was brought out again and it was worse that what I had so that went back too. Called customer service and they told me that the delivery men never reported any damage to the couch but did report the table. Well I was furious at this point and said this is unacceptable. I am loosing time at work, and personal time to wait for this defective furniture all the time.

The customer service person got angry and said that I cursed and she didn't ahve to listen to that and disconnected the call, They were saying that they had to have a service man come o9ut and inspect the couches and then make a determination of whether he could fix it or not, I told them no way I didn't want anymore service men coming and and I didn't want a fixed product. I spent my good money and wanted a good product. Well, I had to call back and talk to someone else, asked for a supervisor, etc. was told they coulnd't do anyhting for me other than send the service tech and I said again, no. Not happening, hung ujp with that one and called back and got another customer service person Kimmie, to agree to a reselection, because they do not refund money, which is what I wanted them to do,

In my opinion they evidently can't get good furniture. I also told them about the table yet again, and they said come and reselect that too, but they don't have what I want, she said to pick out something else for another room in my house, but quite frankly I don't want to sit on the floor and eat.

Went into the store and picked out another couch and loveseat along with a chair and ottoman, guess what it cost me another $945.00, which I don't have to spend, to get a better couch, which is in fact leather. I am so disgusted by the customer service people, their attitudes, and policies, If a consumer has so many problems with their furniture, they should refund the money, which they don't tell you they don't do when you purchase from them.

We purchased all our new furniture for our new home from rtg, that was 2/07 the 2 sofas and 2 love seats need to be replaced already. They have not been abused by us by any means. The customer service person told me it was a manufacturers problem and there answer to that is not to sell the product anymore! So I'm stuck. We paid extra for there protection and that is just for stains! it doesn't matter if the furniture is falling apart. The dining room table we purchased was a hazard the leg was so loose and the bolts were stripped since it was purchased over a year ago they would not fix it.

I offered to pay for a service person to come out and the customer service person said they had no way of doing that we were on our own. My husband and I flipped the table over and he was able to repair it with much mumbling. It should never have gotten to that point. In the past I have bought furniture from consignments stores that were much better quality!

We purchased over $10,000 of furniture from that store and now we will be buying new furniture from a reputable place no more rtg.

My wife and I purchased a complete room in November from the Rooms to Go in New Port Richey. We have had our bedroom set-up and to our dismay the wrong rails were used for the bed, the knobs on the dresser/chest, I had to assemble then we noticed the mattress was sagging in the middle. We called the store and customer service and they said it was normal in a king size bed to have a sag or crown in the middle. That is when I lifted the mattress myself to find the rails we wrong as well as mounted in a location that was not to specification.

The service tech was scheduled a week later and he put the wrong rails up on the side rails to make them fit to the best of his ability, while borrowing tools from me to complete the work he was there to do. While he was there I noticed that the rails were supposed to be mounted to the headboard, well the screw heads had been broken off and were lying under the bed. Since the technicians mere fable attempt to correct our bed issue my mattress was swapped out three times. It was a pillow top. Every time we called in it was for the same thing... the mattress felt as if I was sleeping in a hole.

Customer service continues to tell me thats normal, but offered me an upgrade! So... we went to the storefront and spent almost 2 hours waiting for someone to help us because we had already bought something and everyone was busy helping new customers. Finally the Manager helped us, he explained that all pillow tops will sink where people sleep, I explained it was causing me pain and discomfort so he suggested I upgrade to a Tight top a mattress without the pillow top cushion that I so looked forward to enjoying. Well I have had that mattress for a month and it has begun to sag and it too feels as if I am sleeping in a hole. I followed all the proper steps and a service man came back to the house and explained he would report his findings and we could get the results in 3-5 days.

I called into customer service and they explained the service tech said there was no problem and there was not 1.5 sag. I disagree! In addition to all of these back and forth conversations that continue to mount up and also the discomfort of this great new mattress, I called Citi bank who does the financing and asked them to research the charges and they explained I had a 600 and something dollar credit on my account and a 700 dollar and something charge... neither of these amounts are reflected on any receipts I have ever been issued or signed for which makes me ask myself, is there something wrong here? Please Help! I only want what I paid for...

I have a revolving credit account now that doesnt depict the authorized charges that I made personally or signed for and do not want to be held to charges that were not made by me as a sole name on this account. As well I am now experiencing pain in my back and neck. Thank you for reviewing this unfortunate situation that we have had to experience.

I bought that new set of leather furniture 3 months ago for over $3000. The thread on the leather couch is starting to come apart.

What prompt me to write this it the stupid design of the table. I tried to lift up the glass top to clean some spilled milk and the whole thing crashing down broken into pieces. The glass top apparently is not tempered. Given the amount that I paid for the set this is the least that they can do. I got a bruised thumb and a cut as the result. I am glad that it did not happen to my kids, since they sometimes crawl under the table.

Now I end up with a table with no glass top. How am I suppose to buy another the top since the RTG change their models a frequently as the weather does and w/o much thought in the safety and usability of their design. For instance, what happen if a regular customer try to clean the table from a normal spill. I just hope that this economic slowdown would take them down as the whole and the people that work there would lose their job as the result of their irresponsibility. It is a typical tragic for a big company. It is getting too big for its own goods. No one know what they doing or responsible for anything.

I bought a couch back in 2008 April. It is a sectional, Movie Theater type. It is in 5 pieces, which do not stay together. Service tech came out and said it was impossible to put together because you can not see what you are doing, and pegs are too short, and couch is too overstuffed. They said I could shoose another couch, which I did, but then decided to keep this one because we liked it and wanted to get another tech to come out and try. We are away for 5 months out of the year.

We returned in Jan, and called for service again, after we realized our tile was all scratched from the couch sliding all over. Tech came out, said it was up to standard, He was here for 5 minutes did nothing and left. I reported him for him being rude at the time. The next week they sent the same tech out , even after I reported him. He came in took pictures and left. The pictures look like there is nothing wrong because it is pushed together, to LOOK normal. He didnt try to fix it, and told me to wait for customer service to call. They do nothing!

I want to pick something else out that doesnt connect or not connect like this one. I am even going to end up spending more , about $1200 more , but they still wont budge. If I do not get to choose something else, I am contacting my attorney, and they are going to have to replace my tile due to the fact that this couch is not what we bargained for. We have not even made our first payment on this , I wonder if a rooms to go employee would accept this.

I moved into my new house on November 11, 2006. The day after went shopping for furniture at RTG. I found a beautiful leather set (couch, love seat, oversized chair & ottoman) that went perfectly in the house. Delivery was fine and everything looked good - for a few months. I don't remember how many months but I know it was under 6 and I had to place a repair call. The support on the couch had broken and the cushions were sinking back. No problems there. They sent a tech, he looked at it and the couch was replaced under RTG warranty. A few months later we got a call to purchase the extended warranty and did so after the previous incident.

About 2-3 months after RTG warranty expires the front part of the couch (where the backs of your legs would touch) started to bend outward. I'm not a big girl so no reason for that to happen. Called extended warranty and they sent the tech out. He looked at the couch and stated that they had issues with this manufacturer and this couch breaking as it did the two times we called it in. The couch was replaced under the extended warranty without any issue.

Now, two years and three couches later it has broken again, just like the first time. I called to get this fixed under extended warranty and they told me I could only replace the item once even if it's broken. That's one warranty for over $700. I called the customer service number and discussed this with them back in the early part of December 2008. I have talked to multiple people who were very helpful and I understand they can't control the outcome.

As of today, January 15, 2009 I do not have a resolution to this problem. I'm waiting for a phone call and have left several messages. Someone called and was supposed to call me back at work but never did. I have a feeling I'm going to hear the same old you can only exchange the couch once under the warranty song and dance. In all honesty I thought RTG was a decent company but now I'm finding out their promise for excellent customer service is just a promise that is never fulfilled.

I am at the point of loading the couch up on my truck and dropping it off in front of one of their stores. They can deal with it from there! Maybe I can sit out on the corner with the bad couch and a sign showing people what they get from RTG. I'm going to start looking into the lemon laws of Texas and see what my options are. I may even call the news station and let them know what's going on. Nothing like a little bad press to keep people from shopping somewhere!

I purchased a $2,600.00 Leather living room couch and love seat. I purchased the leather protection plan for an additional $110.00, this was on Sept 08-08. The leather has started to peel off, in particular in one section. I called customer support, they sent in a technician. The technician said it was the dye coming off and nothing could be done. It would come all off everywhere eventually. I was under the belief I had bought the extended warranty, turns out I only bought the protection bond although this was NOT what I was told at the time of the purchase.

I know have a $2,600 leather set that is barely over a year old that is already showing severe signs of damage. Their leather furniture is of very low quality, although it is not sold at lower quality prices. I am terribly disappointed at this company, and will stay away from purchasing any more of their inferior products. I will surely not recommend them to any of my friends.

I am still paying for this damaged set since I opted for the 36 months no interest plan. Of course I will continue to pay and I will have to get rid of it because it will start looking terrible very soon. So I will have to continue paying a set I don't even own.

I purchased a leather sofa and loveseat from Rooms to Go a little over a year ago and the furniture started coming apart within the year. I then called Rooms to Go to report the problem and they said that it was not covered and that they would send someone to my home out of courtesy, which should be their obligation not out of courtesy as this furniture cost me $2000 +. After the tech went to my home, no one contacted me to let me know what their course of action was going to be.

I then followed up with Cynthia L at headquarters, whom I originally reported the problem to, and she was very rude, condescending, discourteous and neglected to help me further as she claims to have only taken and returned my call out of courtesy. She claims someone called my home and cell after the tech came to the house and that is not true. I have been a customer of Rooms to Go for many years and should have been treated with courtesy. They should have worked with me amicably to try to resolve this issue as the tear on the furniture is coming from the back of the furniture and it is not from wear and tear.

As well, the springs started coming through the fabric and this is something that is not suppose to happen to a furniture piece that is only a year old. I have other furniture pieces in my home from Rooms To Go which are much older and none of them have come apart like this one. I have pictures and will be more than happy to provide them if requested. The tears are getting larger as the days go by because we have no where else to sit in this area of the home and Rooms To Go refuses to address the problem.

within 6 months of purchasing a leather sectional and chair the color is worn of custions. Rooms to go says that is normal and no refund or repair or exchange will be given. I state it is not NORMAL for furniture color to wear off within a 6 to 8 month period. I was initally sent a tech who stated the problem was normal wear. When I complained they agreed to send another tech who told me it was not normal and that he was going to recommend two new seat cushions. When Michelle called back again she stated the second tech also said normal where. I frankly don't believe her. How can you get a fair evualation when the tech work for Rooms to Go?

I am expected to pay for this furniture which cost almost three thousand dollars.

I purchased a sealy queen size mattress from Rooms To Go in 2000.The first complaint was the boxspring sqeaking and the RTG tech said it was the frame, so they replaced the frame. Just last month I filed a complaint reference the boxspring being defective. The wood of the boxspring had actually split and broke.

The first tech from RTG that came out said nothing,just looke took notes and left. I called in about two weeks to find out the status, and was told by customer service that RTG tech reported there was was possible customer damage! I requested a second opinion. the following week another tech was sent out and he evaluated the boxspring and mattress and aagreed that both were defective (thread was comimg apart from the under side of the pillowtop). I inquired as to why the previous tech would write something like that in his report without asking me any questions reference the damage. The second tech told me that is there job to report the findings unsubstaintiated! That if they didn't they would get in trouble.

I find that appalling that a reputable company such as RTG would result to such tactis! In agreenance, the second tech said that he would not include anything stating customer damage, that both pieces were defective. In two days I call C/S to find out what had been determined, only to find out the claim was denied (same lingo "possible customer damage" per tech)

. I became irrate and demanded a copy of the report to forward to my attorney. I was told I wasn't privy to that information, that that information was only for the company to see. After discussing the issue and arguing my legal right and requesting to speak to a supervisor, she (c/s) decided to honor the boxspring and not the mattress. She said the mattress didn't meet the criteria for defect.

I requested a copy of the warranty to be faxed to me, and I am still waiting and that was 2 weeks ago Friday (11/21/08).

Dear Sir, On 7/22/05 I purchased a Leather set of a sofa and chair plus ottoman. The chair is completely peeling. And looks like its 15 to 20 years old. The peeling started 6mos. after I purchased it. I complaint and they send a man over to check it, but to no avail did I get anything done. I was told that it was wear,and my warranty was over, plus I did not purchase the ins. they were offering me.

I told them that I am not even at the place that I have the furniture, which is a Condo I have in Orlando. That is were Rooms-To-Go is. I also go to the Condo only once every two to three months for only 2 weeks at a time.

We bought a table from RTG on Sun, Nov 16th and paid a delivery/set up fee of $59.99. RTG set a delivery date of Friday, Nov 21 & we agreed to this as long as we could have it before Thanksgiving on Nov 27th. When they delivered the table, they opened the box, but didn't put it together; a piece of the table was broken & they left it. We've been told we can't speak to a manager; the salesman who sold it said they could bring another one Dec. 5th (over a week after Thanksgiving).

RTG delivered a damaged table in a box & failed to assemble it. They refuse to let us speak to a manager. We will now have to eat Thanksgiving in front of the TV instead of on a table. When they do deliver the replacement table, we'll have to take time off from work.

Bought a dining room set which we only used two times a year - Thanksgiving and Christmas. The leg of the chair just split and fell off! The wood splintered - of course it was out of warranty and discontinued, so I have to hire a carpenter to try and repair the leg or I will have chairs that don't match. The china cabniet front door is warped. RTG is unconcerned. I am fed up.

We bought a box springs from them and we picked it up. It was wrapped well in plastic, when we got it home and uwrapped it, it was just a box, no spring and so unconfortambe we can't use it. Again, no refund and they don't sell just box springs alone, we would have to buy the set. I asked why then we were told we were purchasing a box spring, and they said we were misinformaed. I am livid!

On another occassion, we bought a bed. Within a month the boards that support the matress/box springsand which are wood) sanpped giving the matress no support. We spent a small forture finding strong Oak planks to replace what should have been steel supports to begin with. RTG could care less, they have thier money.

We purchased a living room set from Rooms To Go on Labor day. We were schd a delivery for 09/12/2008. We received an automated call about the delivery 2 days in advance, this was just before Hurrican Ike, so we told them due to the weather we did not want the furniture delivered, we would call to reschedule it. We did call to reschedule it, for 10/31 again we received the automated call with the 4 hour window of delivery.

They brought in a box that was to be our cocktail table. This box definately looked like it had been delivered and opened at several houses. I asked if they would open that box, which they did and told me the table was damaged, they would put it together and leave it and call to have a new one delivered. I told them I did not want a damaged table even in my sight to put it back on the truck. They said they could not.

So I had to call and schedule a delvery for another table, two weeks later. Which was today. They brought in a box that looked even worse then the first one. Why would you even put something that looked like that on the truck and take to a customer is beyond me. So now I have to wait another week and hopefully they will get it right but I have my doubts.

I did call customer service and insisted I speak with a supervisor, she kept telling me that I needed to stop being rude and she may help me. I finally told her she need to listen to me and put a supervisor on the phone. After two calls later and finally getting to speak to a supervisor, I still did not get any satisfaction, she kept telling me they would compensate me for my trouble. I am totally baffled as to why anyone would put thier product on the truck to deliver to a customer that looked the way it did. We will never shop at Rooms To Go again. I have lost two days of work, and will lose another day of work for the next probably disastrous delivery

I bought a sectional couch. In the first year, I had service tech's here 3 times because of the poor quality of the fabric. It was irregular, thining and the cushions started to look sloppy immediately from the fabric stretching. All three times they said there was no problem with the couch The warranty ran out in July 08. Now in November of 08 the couch has 3 places where it is shreding and tearing at the seams. Several calls to customer service got me the same answer...'too bad, it out of warranty'. I repeated asked to someone who had the authority or turely cared about customer retention to resolve this for me. No one can do that, apparently. (hmm. website states 'Customer service is our top priority!'. I have been a long term customer over the last 12 years and must have spent over $20,000.00 there.

I am still paying for the couch under the finance plan!!!

Purchased a new sofa & recliner; when delivered, the sofa was rickity, the fabric on back of the recliner would not reach the bottom of the chair that attached with velcro - CHEAP! Rooms To Go wanted to please the customer, but would not return our money. We were forced into buying something in their store or lose our money. The Mgr said we have a lot of furniture to chose from - but it's cheap & they would not offer any money off for our trouble, and claimed they can't do that! But, they did cut $50 buck off of our nearly $1900..now, why didn't he tell us that up-front instead of lying & telling us they can't cut prices! Folks, save you money...Go buy a Peoplounger or LazyBoy. I'll be making my signs to hold up in front of their store, by the road on Saturday, about lunch time, letting people know that I am not a happy customer.

I purchased a pair of couches. After about a year I felt something move back. I realized a piece of wood from the frame was coming loose, so I ripped off the back of the couch fabric to fix, and I saw what a horrible mess the construction was. None of the wood was put on right. It completely fell apart on one side and was hanging on by a thread on the other. These couches have been used by a single female. Nothing crazy, no kids. There has been minimum wear and usage. NEVER USE ROOMS TO GO. PAY EXTRA FOR QUALITY.

I am going to have to completely throw out the couch. It can't be fixed because even if I wanted to put real screws in instead of the cheap bended metal they used, I cant because the gnarled metal is covering the wood and a screw can't go through it. I am out $1300. These couches are only a couple years old at this point. I just paid them off and now I have to throw them out.

Here is the written complaint I TRIED o send the corportate office. It tells it all: Good Morning,

The repair man that visited my house last week and spent all but 5 minutes there made an absurd assumption that someone leaned back in the chair. This is ridiculous for a couple reason, first off my husband is 220 pound grown man that does not lean back in chairs!!! Secondly, the leg that is broken is a FRONT leg, which means he would have had to be leaning forward, another ridiculous scenario!!! Anyway, this furniture has not even been paid for yet, and I am not asking for anything more than the chair to simply be replaced. The rod iron simply snapped at the base of the chair!! My husband could have been seriously injured from the fall he took, or worse it could have been one of my children. The chairs are very heavy!!!

I have called your customer service department several times only to be meet by rude and inconsiderate people. Two of those are Shannon L and Alaina R, however I doubt those are their real names!!

I would appreciate a timely response regarding resolving this matter to my satisfaction. If not, I will take this matter to the fullest extent that I possibly can to get my chair replaced. And in doing do, I promise to embarrass, humiliate, sue, and tell everyone I know in person and via the internet what type of problems I have had.

This is unacceptable; when I pay 2,292.00 dollars for furniture, I don't think it should be defective or half ass repaired. Now rooms to go is giving me a hard time about returning my merchandise. I have had it less than a week. They say that it is up to the technical department to decide if they want to take it back or exchange it. I thought everyplace had at least a 30 day guarantee do decide if the mattress is right for the consumer. I am so mad, I can't even think straight right now. Basically, they are forcing me to keep furniture I no longer want.

We bought a sofa and a painting the first time. When they delivered it the second part of the sofa was the wrong color and the painting was wet the chair was torn on the leather and they were not careful at all on bringing in the furniture(scratched the walls all the up the stairs, the front door etc) We called the store and they said it would be replaced. Got this taken care of painlessly.

Then we made the mistake of buying again from them. Bought a temperpedic bed($$$)and a new bed frame and headboard.This was on a Sunday. We were going to cash and they told us if we paid up befor that thurs. they would deliver by Fri. Well, that didn't happen they didn't have it in stock anymore and would be 6 weeks to get it. We ask for money back and that didn't happen. said no returns. So the manager sent out a bed and frame that was scratched to no end and was told when the other came in they would replace it.They got it replaced but still scratched they wanted to send someone out to repair it. NO.

Then was promised since we bought a temperpedic bed they would give us the pillows along with our order. That hasn't happened yet it has been 3 months or better. They still keep telling us next week, next week they'll be in. This has been the worst experience ever with a furniture company.

And please check when you put it on credit with them , the manager and the sales person told us that the no payments until 2010 did not accure if not paid by then. THat is not so, It does! I wish I had bought our bed from someone else that stands by there products, and not a bunch of lies and empty promises.

Rooms To Go emprises both the worst quality furniture and inept customer service. I bought a really nice L-shaped couch for about 1500$ in January of 2007. For that kind of price, I had expected it to last but the saleswoman urged me to spend another 200$ on an extended 3 year warranty for the fabric, so I purchased that as well. I live alone and seldom even use my couch...I sit in the living room maybe once a week. Within having the couch for a few months, I noticed serious wear on the cushions: they were noticeably sunken in and sagging.

Finally a technician came out and said it was normal wear and tear. Nothing they could do. I also found out that my extended warranty only covered food and beverage spills. I still was not pleased because my less than a year old couch had signs of serious wear from being poorly manufactured. So another technician came out and he said the same thing. I reiterated that this couch does not even GET WEAR, I DON'T SIT ON IT. So he put some foam underneath and that helped somewhat.

A few months ago my boyfriend spilled a full glass of coca-cola on the couch cushion. I tried to get the stain out immediately, but it wouldn't come out. I called customer service and finally had a technician come out (they cancelled on me several times)and tried cleaning the stain, but he couldn't get it all up. I called customer service again and they are now telling me that my extended warranty is null and void because my couch has signs of wear and usage. What? Seriously? I am going into the RTG showroom this weekend and raising hell. I'm livid.

1500$ gone down the drain. I was conned into buying a warranty for food and beverage spills that is voided as soon as you actually use the furniture. So now I'm stuck with a less than 2 year old couch with a huge coca-cola stain on it despite the fact that I had purchased a fabric protection warranty in the event that something like this happened.

Rooms To Go emprises both the worst quality furniture and inept customer service. I bought a really nice L-shaped couch for about 1500$ in January of 2007. For that kind of price, I had expected it to last but the saleswoman urged me to spend another 200$ on an extended 3 year warranty for the fabric, so I purchased that as well.

I still was not pleased because my less than a year old couch had signs of serious wear from being poorly manufactured. So another technician came out and he said the same thing. I reiterated that this couch does not even GET WEAR, I DON'T SIT ON IT. So he put some foam underneath and that helped somewhat.

A few months ago my boyfriend spilled a full glass of coca-cola on the couch cushion. I tried to get the stain out immediately, but it wouldn't come out. I called customer service and finally had a technician come out (they cancelled on me several times)and tried cleaning the stain, but he couldn't get it all up.

I called customer service again and they are now telling me that my extended warranty is null and void because my couch has signs of wear and usage. What? Seriously?

I am going into the RTG showroom this weekend and raising hell. I'm livid.

Purchased complete Disney Princess Bedroom set in off white. Beautiful however the paint is defective. It appears the paint used melts and items stick on the surface. Contacted Rooms to go for warranty or replacement but I got no response from the offices and no help from the store. Terrible customer service. Rooms To Go leaves you stuck with damaged merchandise!

I have experienced the worse problems with this company. I purchased an entertainment center and a dresser from them about six weeks ago. The entertainment center was delivered first. It had scratches all over it for which the delivery drivers tried to hide by using a scratch coverup. I have seen coverup used in the past and it works fine on small scratches, not gouges! One of the drawers in the unit was visibly damaged and leaning over. The rubber piping that held the glass doors in was put in so haphazardly, it could be seen from the outside of the doors.

They replaced the unit and it is not much better than the last one. For one the finish is much darker and there are more gouges. One of the doors is warped. They stated they would send another by UPS. I still have not seen it. When my dresser finally arrived, about four or five weeks after my order, it was worse. The first thing I noticed is that the hardware for the drawers was put on backwards (the pulls were inside the drawers), although not a big deal, they should have fixed them upon delivery. This item also had scratches, some they did not even try to cover up. The space between the drawers and the frame of the dresser were so large, I could see all the way down to my carpet.

It was poorly constructed and not of the same quality as the one on their showroom floor. Seems to be their practice as I have read the same complaint from others. I called their customer service center and requested that the item be returned. I was told they would only issue me a store credit. Their receipt states nothing about no returns, nor is that policy posted in their stores. I am disputing the charge with my credit card company and will hopefully be successful in getting my money back. Be wearly when making a purchase from Rooms to Go. Ask about their return policy if you are not satisfied. I will not be back.

I have had the worse problems with this company. I purchased an entertainment center and a dresser from them about six weeks ago. The entertainment center was delivered first. It had scratches all over it for which the delivery drivers tried to hid by using a scratch coverup. I have seen coverup used in the past and it works fine on small scratches, not gouges! One of the drawers in the unit was visibly damaged and leaning over. The rubber piping that held the glass doors in was put in so haphazardly, it could be seen from the outside of the doors.

They replaced the unit and it is not much better than the last one. For one the finish is much darker and there are more gouges. One of the doors is warped. They stated they would send another by UPS. I still have not seen it. When my dresser finally arrived, about four or five weeks after my order, it was worse. The first thing I noticed is that the hardware for the drawers was put on backwards (the pulls were inside the drawers), although not a big deal, they should have fixed them upon delivery. This item also had scratches, some they did not even try to cover up. The space between the drawers and the frame of the dresser were so large, I could see all the way down to my carpet. It was poorly constructed and not of the same quality as the one on their showroom floor.

Seems to be their practice as I have read the same complaint in from others. I called their customer service center and requested that the item be returned. I was told they would only issue me a store credit. Their receipt states nothing about no returns, nor is that policy posted in their stores. I am disputing the charge with my credit card company and will hopefully be successful in getting my money back. Be wearly when making a purchase from Rooms to Go. Ask about their return policy if you are not satisfied. I will not be back.

Poor Quality, Poor Customer Service,

We purchased a 8 piece New bedroom set. All items were damaged and appeared to be used. The contract delivery person stated that this was common. He stated that it is typical for Rooms to go to offer to accept the furniture in which they would state that they would provide a replacement. He said that the replacement would take a long time and typically would also arrive with damage goods. At that time they would try to discount the furniture until the frustrated customer would agree.

This appears to be a corporate strategy. The chances that all items would be damage also seems unlikely that it was an innocent mistake. Our first attempt to obtain a refund was refused stating that they do not provide refunds. This appears to a corporate endorsed policy to sell used or damage goods as new with minimum discount. Please investigate to see if this is a common compliant.

$4500 and time to move the product.

On Oct. 6, 2007 I bought a bedroom set from RTG kids. On August 21, 2008 I reported to RTG kids the frame supporting the bed had broken. On August 27, 2008 an inspector from RTG came to my house, took a quick look at the bed and left. The following week I got a call from customer service telling me the damaged bed was not under warranty because it had broken in pieces. Had it broken in one piece it would be under warranty.

I explained to RTG the bedfram is wood and it broke in one piece to please send someone to my house again. No can do they said. I need to take pictures and send to them. This is ridiculous. The bed is less than one year old and nowhere in their warranty is this damage excluded. Now my daughter is sleeping on a broken bed, that giving her back aches and I have to fight for my rights. I will never purchase from RTG again.

The wooden bed frame supporting the bed snapped at the left bottom corner. The bed is not hanging onto one side.

In April of 07 I selected a couch and a matress set. A Simmons to be exact - rather good quality, or so I thought. Within months of delivery I requested a technician to come out and check out the set due to a sag that I was feeling. He agreed and authorized an exchange.

I upgraded and once again the same problem. Another exchange.

Now Sept O8 yet another bad matress and offer to exchange. I am very disgusted and requested my money back.

I am disgusted and requested my money back. I have a bad back due to prior injuries. All I want is a good nights rest. I am only 39 and wake up feeling 90.

It takes most of my morning to get my back comfortable going from a supinated position to upright. They (Angela) only offered another exchange and under no circumstances a refund. This will be the 4th exchange and quite frankly I can't trust this not to happen again.

I bought my leather living room set on January 7, 2007. After about a month we noticed that the sticting on one of the arms became undone. I called Rooms to Go and they sent a person out to sew it up. At the same time I noticed that the middle seat on the reclining sofa was loose. I was told nothing could be done with it. It has been less than 2 years and recliner (chair) has faded leather on both arms. I have somehow misplaced my invoice but I am sure I got the extended warranty on the set. When I called to see if someone could come out and fix the problem of the chair arms, all they would say is that it is only guaranteed for 1 year. I feel cheated. I paid $2200.00 for the set and 3 end tables.

The set looks good because I used the leather conditioner that came with it. but with faded leather in the front of the chair arms it looks bad.

We purchased a set of living room tables. Within a week we had a chip on the surface of an end table. POOR QUALITY! Then when we called to complain they said it was customer damage and that's basically not their problem. I can't believe that's how cheap of quality this furniture is. BUT WORSE, is their horrible customer service and not backing their product.

My sister and I bought a sofa for our mom who is disabled. Prior to the purchase, we had the store confirm that the sofa would stand up to long hours of use daily. Within the first week of purchase, the item started sagging. After a few phone calls and complaints, the store sent a representative to check and it was decided that the item was damaged. They picked it up and issued a refund after another few calls and two trips to the store to prove to them that they had no sofa that can withstand lots of use, no sofa with high density foam can avoid sagging if the construction of springs is not adequate.

The problem is, however, they refused to refund the shipping charge. I made numerous calls to petition this. The representative at the actual location of purchase finally agreed with me that if a store sells a damaged item, the refund should include shipping charges but she was told by her managers that only the national corporate office could settle this. I was told my complaint had been forwarded to the office so I waited and waited but heard nothing back.

I tried calling them myself but I always hit a dead end and received no call backs. I am really unhappy that I not only wasted over 60 hours on this issue but I loss $100 on shipping/delivery charges for an item that was damaged to begin with. Loss $100 on shipping/delivery charges for an item that was damaged in the first place. Loss over 60 hours of personal time because of entire ordeal.

We just purchased a 5 bedroom house, two stories, we needed all furniture. We started by ordering 4 rooms from Rooms to go on 03/01, one table came in broken 3 times, the chairs came damaged 4 times, now the wall unit came broken 6 times so far and I still can't get them to replace it with one that's new... what I paid for... their customer service dept and store keep promising and they just don't follow as promised.

They promised a delivery on 06/30 I still haven't heard from them. The funny thing is that the drivers are noticing their merchandise is damanged and they check it the truck first sometimes and they don't even bring it in. The quality and service are the worst. I will never buy from them and I will make sure to tell my story to everyone else that needs furniture. Thank you

We delayed our house warming and engagement parties, our furniture is still not here. We have paid full price for damaged products. I would like to pursue my complaint, I hope I was warned prior to my purchase.

We just purchased a 5 bedroom house, two stories, we needed all furniture. We started by ordering 4 rooms from Rooms to go on 03/01, one table came in broken 3 times, the chairs came damaged 4 times, now the wall unit came broken 6 times so far and I still can't get them to replace it with one that's new. what I paid for. their customer service dept and store keep promising and they just don't follow as promised. They promised a delivery on 06/30 I still haven't heard from them.

The funny thing is that the drivers are noticing their merchandise is damanged and they check it the truck first sometimes and they don't even bring it in. We delayed our house warming and engagement parties, our furniture is still not here. We have paid full price for damaged products. I would like to pursue my complaint, I hope I was warned prior to my purchase. The quality and service are the worst. I will never buy from them and I will make sure to tell my story to everyone else that needs furniture. Thank you

On June 19th 2008 We purchased a leather couch, loveseat and recliner. On the day of receiving it we found the couch voids in the leather and the loveseat leg was broken A week later service came out and fixed it.A few days later we noticed some black plastic below the recliner. The floor guide was broken.I turned the recliner over placed a floor pad on it, while doing this I noticed that the crooss frame board was broken. The dowl pins wwere not glued in the base board. To avoid waiting for ROOMS To Go service to come out and fix it I repaired it myself.

On July 18th 2008 my end tables and sofa table was finally delivered after waiting thirty days. After drivers left we discovered that they did not deliver the end table base, and sent us a cocktale table base which we did'nt order. Called customer service and they there could'nt be an exchange until the following week. We called the store and talked to the manager Mike he said the best he could do would be Aug 11th I told him this was not good we've been tring to put our house back in order after remodeling after the last two months, I told Mike that I would take the floor sample from the store So I could put my home back in order.At this point in time I don't think I will do business with Rooms To Go in the future.

I purchase a dinning room set from rooms to go, since day 1 I had problems. One chair's leg was broker, the other one broke one I sat. and another one broke later. The send a technician to repaired them, but the chairs are still defective. Today an guess felt in the floor when he sat and the chair broke. I requested to RTG to have the chairs replaced and filed a claim with the BBB. I hope I can get this problem out of my house. Two people had hitting their back without major conseqances but there is a pregnan women in the house and it could hapen to her. Why to wait to have someone badly injure to recall a product? Where is the business reponsability.

I just want to thank you all for reporting your experiences. I just purchased a 4400 sq ft home and will be shopping next week. I thought I'd go to RTG because the website looked like they had a good selection. I will not set foot in that store now. Too bad for them. I need a house full of stuff.

I call them to report that I had bed bugs in my mattress. I was told that all mattress with the exception of foam mattress have bed bugs in them. I dicovered this issue when I went to turn my mattress around because it was wearing down on one side.

Purchased this furniture at Rooms to Go Outlet, Altamonte Springs, FL. Advertised as leather. It was damaged but easily fixable. Lo and behold, when I took damaged cushion to be repaired, I was informed that it was NOT leather but a polyester.

They ignored my correspondence period; among my request, repair of cushion since it was NOT leather.

On 6-21-08 I spoked to Mr Rick O'connor he was the rudiest man I have ever spoke to in my life. he asked me the item number for my chairs I explained I didn't know the item number he should have that information he said Mam Do you want me to help you are not? I couldn't believe I was being treated like this from a manager so I called customert serice and spoke to angela she promised me Mr Tat Janke would call in by end of the day. Of Course no one called.So on 6-24-08 I called customer service again and talked Pat she promises to have and nother superviser return my call she refused to give me her last name or his name. The service tech is schuduled to come out 7-13 for the forth time to put more screws in my chairs. I thought I was buying good quality furniture from good business people. At this point Iam forwarding this to EVERYONE I have spoken to or dealt with in regards to my furniture and also to a attorney. At this point I was like a new kitchen table and chairs and new living room furniture or my money back.

Purchased living room furniture from Rooms To G0 upon delivery the sofa, loveseat and end table were damaged beyond repair. Replacement order made new furniture was delivered; however, sofa and loveseat still damaged. Call placed to customer service to replace. I was informed that the style was discontinued and I had 30 days to return to the store to pick out something else. I had spent several weeks trying to find a living room set. I picked the set at RTG because it was the style I was looking for.....I found nothing else there I liked.

She advised me that I had no other options. Either I keep the broken furniture or pick something else out. According to the the contract (which gives you only 48 hrs to break and this includes weekend days, which they are closed) you are pretty much locked into it. I did not see anything else I liked and I will not settle on paying for something I don't like.

I think that if RTG's contract is look at closely there is room for a class action suit. # 1 they give you 48 hrs to break. # 2 they charge a delivery fee on EVERY SET you order, ie: bedroom set and dining room set. You will pay a $109 delivery fee for each set even if it is delivered on the same truck the same day! They charge you over $100 for some protection and don't give you the option. Every piece of furniture delivery to me was not in showroom condition. Customer Service would only keep reading the contract. I demanded that they come and pickup the furniture but they refused.

First of all I had received damaged furniture from Rooms To Go Morrow, GA. Then I ended up having on five seperate occassions five different dinning tables delivered to and left at my home, because each table was damaged or broken and I had to wait a good while before each table was redelivered. The last dinning table that was delivered was left at my home and no new undamaged table was ever redelivered. Rooms To Go did not want to make good on the dinning table. I am now making payments on a table that is broken and cost around $1,200.00 dollars.

Then I get a bill from Rooms To Go and that bill was nmot correct. The bill had furniture on it that I did not purchase or arthorize the purchase of. Originally I purchased one dinning table with six chairs, a entertainment center, and a queen bed from the Rooms To Go, Morrow, GA. And all that furniture was delivered to my home in Union City, GA. But the table was damaged and broken.

I had went to the Rooms To Go Forest Park, GA cleareance center to purchase one buffet server table to go with my new dinning table. This is the only item that I purchased at this Rooms To Go. And the customer service there was very bad that day. This buffet server table I picked up and carried with me it was not delivered. But when I got a bill from Rooms To Go and Citi Finincial I was being charged for furniture I did not purchase or authorize the purchase of. It took six months to straighten out the charges with both citi financial and Rooms To Go. Then while I was trying to straighten out this problem, I get charged with finance charges and there was supposed to had been no finance charges for at least three years. I really thougt the bill mix up and me being charged for furniture I did not purchase was a mistake.

But come to find out an employee at the Forest Park, GA Rooms To Go Clearance Center had forged my name on papers and put a fake address down and picked up furniture I never even seen let alone purchased. This employee was just prosecuted for this crime. But from what I understand this employee had a criminal history already when Rooms To Go hired this person to work with customers' personal information.

I was very upset when Rooms To Go delivered me expensive broken furniture and did not make good on it and to bring five different tables to my home and leave them there broken. I had to serve Holiday dinners, and birthday dinners on broken tables. And then when I tried to fix the problem with my bill it was like the customer service thought I was lying about not purchasing the extra furniture that I did not buy or never seen for that matter. It took at least a good six months to fix this problem and I do not have a lot of time to sit and call customer sevice to get furniture that's not broken and to get charges taken off my bill that I never authorized to begin with.

Then I had to deal with a court case on top of everything else to prosecute a Rooms To Go employee for fraud committed against me by this employee. I went through a mental anguish and stress of trying to fix this problem and the stress of having to deal with a court case and the time this took away from me to deal with this problem.

I purchased a dining room set from Rhodes with a 5-year warranty. They have gone out of business at the Nashville, Tn location and I call RTG and they gave me a number to call 7 fax my copies, that has been over 5 month a go.

2legs feel off the, a repair persom from Memphis came and got the leg 2 years ago. So I have 2 broken down chair and the top part of the frame for the table is falling apart.

originally purchased sofa, loveseat, chair, end tables, lamps and cocktail table. within a few months the sofa and loveseat cushions were flat. they came out and stuffed more (batting I call it) foam (their term). Had to come back and stuff it again. Finally sent 3 or 4 new cushions.

Same thing happened. Told them it was junk and wanted my money back. Said they couldn't and gave me a store credit. Went and picked out a different set and guess what?, the same thing.

That set was just as bad, sent pictures to their corp. office (as I did with the other 2 sets)they said the only one who could help me was the store manager. He claimed normal wear and tear. I'm 69 years old, weigh 128 lbs, my boyfriend weighs 160 lbs. So, who can help me, if customer service has no authority and the store manager has no authority either?

In short, I get sick looking at this junk, spent a lot of money to paint walls and purchase an area rug to go with the original set, had to buy a different area rug to go with the second set and now I have green walls and an area rug that does not go at all with taupe furniture. I'm seriously thinking of taking this furniture to the front of their store, sitting on it with a sign saying Rooms To Go sells JUNK.

I cannot get comfortable on this furniture, the cushions slip forward so I have to keep adjusting. Spent over $1000.00 to paint the walls to match the original set and another $800. for a new area rug to match the 2nd set. I can't afford to re-paint and buy another rug to go with this JUNK. I just want my money back.

purchased a bedroom set,with mattress.first mattress was hard like a brick,had replaced,new mattress is so lumpy,and sinks in in middle when laid upon.I have missed work,wake up all through night with back pain,put a board underneath to try to alleviate discomfort ,this all in a matter of 3 months of purchasing.Its not me,i now sleep in another bedroom,away from husband ,some purchase huh?

I suffer from constant back pain,whenever product is used,lose sleep everynight product is used.Im making payments on a product that is garbage.

We sell furniture and it is made of wood and glue.Things happen during delivery. We deliver faster and on time more than anyone in the business.We are not out to take advantage or decieve anyone but the public needs to be aware of the facts of buying furniture. Rooms to go made it easy to buy and get delivery within days not weeks or months as Rhodes and Haverty's and a lot of other stores still sell. We are a high volume company and our return rate is less than 3%. People that have a bad experience with us, I am sorry. I also know that there are people that just want ot complain about anything in life. This is the real world and life is not perfect and if it is I want to life in your world.

Bought a leather couch 2 1/2 years ago. It has two recliner seats with a middle pull down for drinks and a vibrator button for each recliner. The seats in the recliners have become so flat and uncomfortable that you feel the metal frame when you sit. Is there any recourse to rectify this problem? We paid good money for this furniture. We also bought two other chairs for our family room that were fine, but the couch is the big problem.

I got my furniture delivered on 04/30/08 the dresser was defective i called cc and spoke to sunday she was rude and nasty did not allow me to speak,about this dangerous dresser because i have 2 babies. Rooms to go left the dresser with little and no screws standin up on top of my dresser. i told sunday that i want the furniture out of my house and she refuse to make arrangement to come and take it back she said that is a dellivery issue and not hers // do not shop at rooms to go. She went on to say i can do what ever i want to do

dresser dellivered with wrong size screws to hold mirror cindy crawford bed set

In July of 2007 we bought a leather couch, loveseat and oversized chair. As time went on the cushions on the couch and the loveseat kept getting flatter and flatter. Then the right arm on the couch has sunk. We fixed the cushions ourselves by stuffing them with pillow filler, and still they are getting flat. The arm we cannot fix. We had two people from Rooms To Go out here and the first one said there was definitely something wrong with the two pcs. that he would send someone out from Quality Control. The person came out from quality control and showed me how to puff up the pillow so it wouldn't be flat. (this was before we stuffed them ourselves).

In January I spoke to Rochelle at Custome Service and she said neither person thought there was anything wrong with the couch (which obviously wasn't true) I then called Dan at the showroom on Okeechobee Blvd he told me to take a photo and bring it in. I tried to take a photo, but it is a black couch and the defects just didn't show up. My warranty is up in July and after that they won't do anything.

I tried to call repeatedly but line is always busy, so today I decided maybe I could reach [them] online. I am hoping [they] can help us because this set was over $1800 and it is not even a year old and when it was just 6 months old was in terrible shape. We don't have young children, our children don't live with us they are grown, it is just my husband and myself. I assure you we did nothing to damage the couch. Please help... Thank you,

We have couches we purchased for over $1800 where you cannot sit on one side of the couch comfortably because the arm in sinking into the couch.

I bought a bedroom suit from Rooms To Go that was to be delivered on 11/14/06. When the truck arrived, I had a partial delivery because of damage to the furniture. When I got the dresser, it looked defected so I sent it back and kept the mirror.When the other dresser arrived, in the process of moving the mirror the mover damaged it. So they sent out a service repairman to patch it. In the process of patching the mirror, which was a poor job, he laid something on the dresser that leaked out and marred the dresser, tried to polish it out, with no success. He told me to call customer service to see about what could be done. I did, immediately. They would get back with me. Told them to call me on my cell. Never heard from them.

I have a hectic lifestyle with 3 sons...so after covering up the spot, forgot about it. Time went on and I was getting ready to pay them off and realized that we still had an unsolved issue so I called again about the same issue and they said they would call back that day or the next. Never heard from them. When I finally got the issue settled it turns out that there is nothing they can do because the warranty has expired. Still waiting to hear from someone in management. I have to pay them off before May 1st.

Dresser was marred by service repairman.

I bought a couch & loveseat in Jan.2008, I sat on the loveseat and something snapped. I called customer service & they sent someone out to checkit out& he thought it was just a piece of foam until he turned it over and checked under it & found a broken piece of wood. He told me that he could not fix it & would report it.

I get a call the next day & they told me that they would not fix it or replace it because it was do to abuse. I live by myself with two small dogs, which are not allowed on it. I do not think this is right, they should stand by there product. I am not a happy customer. It was the first time that I have ever been there & it will be my last & I will let people know not to buy anything from them. My sales person is Sam Deangelis, at above address. I wonder if Cindy Crawford would like to hear how her employees treat her customers.

Loveseat is broken on right side & economics is that I can not afford to buy anything else as my husband passed away in Dec. of 2007 & I have my income & nothing else.

it is very uncomfortable ... and i wasted a lot of money on a piece of furniture that should be fixed

My husband and I purchased a sofa, 2 chairs, ottoman, coffee table and 2 pictures in December 2005. We purchased the 4 year warranty after being told a wrecking ball can hit your furniture and you will be covered. This January, after only 2 years and 1 month, our sofa frame broke, our ottoman frame broke, our coffee table broke and the chair's seat springs have gone off-center creating a cushion that is wearing out faster on one side than the other. We pulled out our warranty and find that the coffee table is not even on the list of covered furniture. (Our fault for not noticing).

Rooms to Go has sent out 3 technicians with their tool boxes to try to band-aid furniture that needs surgery. We told them it was completely unacceptable and hoped that we would get some sort of positive response. The response we received was, we understand that you have refused our service. My husband told the so called customer service person that the only thing we have refused is substandard workmanship! They are now coming out to pick up our furniture and keep for over 2 weeks at which time we will have an empty living room, no seating and have to wonder what they are actually fixing or repairing. Our trust level with these people is down to nothing. This whole experience has been nothing short of a nightmare. Rooms to Go personnel, we are convinced, are trained to wear you down until one just wants to give up and suffer the loss. We will absolutely not recommend Rooms to Go and will most likely campaign the rest of our lives to sway people from entering their doors.

Each and every time that Rooms to Go sent these so called technicians out to our house, they were supposed to phone ahead so that we could meet them. (3 miles away) They did not even have the courtesy to do what they promised, which was to call. There was always an excuse. Valuable work time has been missed and much frustration could have been avoided with a simple phone call.

Last year in February I purchased a Living Room suit with the cocktail ottoman from Rooms to Go. In March of last year, the ottoman was already coming apart at the seams. It took a month for Rooms to Go to replace it. In December of 2007 I noticed that this ottoman was coming apart at the seams as well. I contacted Rooms to Go, and they sent a technician to view the ottoman. This is crazy that two ottomans have done the same exact thing. Now they are ordering a new casing after I had to contact them again. The technician came out February 27, and now here it is March 4; and they have just ordered the part today. This is unacceptable. The technician told my husband that he would be in contact with us soon, but I am the one who had to initiate the contact.

This is wasting my time. Rooms to Go coming out to my house all the time is unacceptable.

I purchased a dining table and 4 chairs. After 3 attempts of trying to deliver acceptable furniture, I demanded a complete refund. Store mgr. would not return my phone calls, regional mgr would not return calls, corporate would not return calls. Store mgr screwed up two more attempts to salvage a delivery. I have spent at least 35 man hours dealing with the,. I called BBB and I hope I resolve this soon.

Lost 35 hours of my valuable time dealing with Rooms To Go. Still have no resolve. Am taking full page ad out in Saturdays daily newspaper to worn people about companies like this.

In September, I purchased the Phoenix leather sofa, chair, ottoman along with a coffee table, and two end tables. Before making this purchase, I had visited several other stores and took months to make my final decision on this particular set. Because I have children and a cat (front paws declawed), I expressed a concern about purchasing leather. I was told by the salesman that cats hate the leather and wouldn't even go on this furniture (WRONG) and the leather was very durable (REALLY WRONG). DO NOT BUY THIS FURNITURE. It scratches unbelievably easy and in just 5 months, has 3 visible holes, the leather is so soft and thin. Really, really poor quality. I paid almost $3,000 and it's not even paid for yet and I feel as though I completely wasted my money. I will NEVER shop for furniture at RTG again. The furniture is of such poor quality

The Phoenix leather set is for show, not for actually using, as it damages and scratches/tears very easily....

We are two elderly people (my husband is 90 years old!) and purchased a loveseat and recliner from ROOMS TO GO 4 months ago. The recliner already has a sagging seat. I called the company and they sent out someone to look at it. He had a young fellow with him and when they turned the chair over the older guy said to the young man, "well, we could put some foam in there." I replied that this was almost a brand new chair and I didn't want foam put in there. I wanted to replace this with something else in the store. When the person called me from the store to report what the Technician had said, she stated that nothing was wrong with the seat. It was normal wear and tear. WHAT? NORMAL WEAR AND TEAR AFTER ONLY A FEW MONTHS? I insisted upon having a second opinion. The second guy came out and told us straight out that we may as well forget it - RTG would do nothing about it. I got a second call from the store rep and was told there was nothing wrong with the arms. Are they kidding? ARMS? Who said anything about arms? Where do they get these Techs who will lie for the Company? Well, I guess the only recourse we have is to bad mouth Rooms To Go to everyone we know!! We will never enter their doors again.

I bought leather furniture April 2006. Now the leather is turning back to the original color. When I called to see if someone would help me, she told me no. I asked her if my only option was to protest Rooms to Go and she said she didn't care.

Leather Furniture is losing the dye color. No one will help me.

I bought a sofa in October 2006 after a divorce. Two months later (Feb.2007) the back of sofa popped open. The stapled wooden slats came loose and made the stapled fabric come loose also. I called the service center. 2 weeks later they sent a service man out to staple it back together. The service man said they never put enough staples in it to start with. I can't believe they didn't use screws on this. December 2007 it all popped open again. It is important to know that I live alone and am the only person that sits on the couch on occassion. I called service center and was told they are backed up with christmas sales and could not send anyone out until after the new year.

I called back today, 1/25/2008. I have not sat on my couch for 2 months. They told me the warranty is now expired. The rep was extremely rude when I told her that I was told to call back after the new year and they would take care of me. She said she didn't care what they said, my warranty expired. I explained it is an existing problem that they knew about and fixed once. She repeated the warranty expired. I asked for a supervisor. She put me on hold for a few minutes and came back to say they do not have a supervisor on duty. It is Friday at 1:45 central time. But she said she talked to the service department and they said the warranty is out and that is final! I told her I need the corporate office number or location. And I would be filing a complaint. She said good luck with your complaint. THEN SHE HUNG UP ON ME.

I purchased a sofa and loveseat from Rooms To Go in Oct, 2006. A few months later the springs started to come through the loveseat. They came out and offered to repair it, but I declined and wanted a new sofa. After numerous complaints and phone calls, the loveseat was replaced. A few months later I noticed the seam coming apart in the sofa. I called about that and they sent a technician out and he stated he could re-sew it and I expressed that I did not wish to have it sewed, I needed it replaced because I have not even had it for 1 year and it's coming apart, it's defective. He told me he would send in the ticket. Needless to say I got a phone call from corporate stating they would not replace it but repair it and my warranty is void because I moved and that caused the seam to unravel. How absurd is that? I am highly upset because I spent my hard earned money and no one at Rooms To Go seems to care. At first when you are a potential buyer they are really nice and act all concerned about you, then once a probem arrives they give you the runaround. I would like a full refund if they are not going to replace my furniture and I can take my business elsewhere!

I purchased a Bistro Table with four chairs. It has a laminate wood look. I noticed that the finish was coming up on the table top. I was one month outside of the warranty. I called customer service and got a real runaround. They finally sent someone out and they filed a report that it was water damage caused by the customer (me). It is plainly a manufacturing defect. I have barely used the table. It is only the two of us (empty nest).

I then called customer service and demanded that I speak with a supervisor. After three people said they were superivors and were not, they said they would send out a supervisor. When the supervisor showed up he failed to have any ID that proved who he was. He then began to explain how delicate the laminate table top is and that any water left on the surface will cause damage. He then said that it was not water damage. He did file a report saying it was customer damage. My husband, who minored in Plastics at San Jose State University, politely listened to the customer service supervisor explain totally incorrect information regarding a laminate table top. When I asked this man why would a person purchase a laminate table top, he replied It is cheaper. This is also totally incorrect. I requested that he look around my home and see if I really needed to purchase something cheap. When I called Rooms To Go customer service to request a copy of the report, they refused to give me a copy. They said someone would call me, but no one did. I paid $1,000.00 for the set and it failed to hold up for more than one full year. Rooms To Go does not stand behind their products.

I now have paid $1,000.00 for a set that I must replace. With the exception of the finish coming off the table top, the set looks brand new. I owned another table set for 20 years with a laminate top. We turned it over to our 25 year son. The top is in perfect condition. I was told by two representatives that any water or mositure left on a laminate top will do permanante damage to the table top. This is ridiculous.

I ordered a bedroom set, and my 9 drawer chest came with a scratch. I called customer service, and someone came to my house and covered it with a pen like covering. The scratch was still visible, so I called again. Customer service was rude to me and told me to wait 3-5 business days for a report. I called 5 days later and had to wait another week for another tech to come to my house. All I wanted was a new drawer for the chest, and the customer service rep told me it was Rooms to Go's decision if they wanted to replace it.

When I received the rest of my bedroom set the dresser also came with a scratch; so,I requested a new one on the spot. I called customer service to see when I would receive my new dresser; the rep was also rude to me and asked me if I wanted to get it repaired. Of course I said NO. I purchased this furniture at full price--not at a discount price as if I were to purchase it at an outlet store--so I expected it in new condition. I also purchased a sectional sofa and part of the leather is already peeling, and it sounds like there is a broken spring.

I've been purchasing from Rooms to go since 1999, and this is the last purchase I will ever make from this company.

I purchased a love seat and a sofa from Rooms To Go in July 2007. Everything was good until a few weeks later I notice that every time we sat on them, the cushions were getting flat and out of shape. By the time the love seat and the sofa were about two months old, they looked like they were years old and had been through hell. I contacted Rooms To Go and they sent someone to check them out. They sent new cushions, but a few weeks later I started to have the same problem. I contacted them again; and again they sent someone to check them out only this time they told me that they were sorry but there is nothing they can do--that there was no problem with the furniture and was normal wear, the cushions were just soft, and it was a customer preference.

After I complained and argued that it could not be normal wear or preference because I only had the furniture for less than 6 months and I called them with the problem within 3 months--again she apologized and offered me to reselect a new set, but that I had to pay the $400 dollars for delivery for the new set. I though it was crazy because it was not my fault. We argued for awhile, and all she kept telling me was: I am sorry but that's all we can do for you. Well she did recommend to go a craft store or go to Walmart and buy some stuffing to try to fix the problem, and that would be less expensive. I gave up and just hanged up the phone because I was getting nowhere.

I made the purchase on July 2007 and it is only December 2007. Now I am stuck with a sofa and a love seat that will need to be replaced within a year. I made the purchase on credit with them, and by the time I finish paying for the furniture I am going to need to buy a new set.

I purchased $9000 in furniture from ROOMS TO GO. I had ordered a dining room set with 8 chairs and a china buffet. Upon delivery of the furniture, the drivers decided to return the china buffet because it was damaged. Five days later, I'm looking at the surface of the dining table and notice file marks on the top of the table.

I went to the store and spoke with the salesman and explained what had happened. We then went and look at the table on the showroom floor and there also file marks on it. The salesperson was embarrased and went and spoke with the manager. After 10 minutes he returned and explained that the marks were distressed marks to make the furniture look older so that if a kid would nick it later that it would not be noticeable. I explained to him that I have no kids and had no of buying damaged furniture. He explained that all of their tables would have have the same file marks and could not issue a refund.

I reminded him that when he sold me the furniture that I was an attorney. Looking forward to filing a Deceptive Trade Practices Act Claim against this company so that they won't pull this on anyone else.

Had to replace the dining room set at another store and have just sent a formal demand to their regional manager before filing a lawsuit. Purchased a new home before Christmas and had thought I was buying NEW furniture and was embarrased to not be able to entertain as I had to place the damaged table in storage.

First off we were given a quote on a bedroom set and they ran my credit for the 0% interest deal I was told that they needed more info to approve me so I was given the number to call myself and set up with tidewater credit service. I was approved over the phone and returned to store 3 days later to find out my quote expired and the price had gone up. A little anoyed I still went through with the deal, while finalizing paperwork I was told I only qualified for 90 days 0% intrest not the 18 months I applied for.

I already had my new place and made arangments to donate my old bedroom set so I felt trapped and followed through.delivery was set for between 8 and 11 am and they didnt show up untill 7pm, they delivered a dresser with a broken leg and put the bed together without the wood slats I payed for because the guy told me they were useless and they never use them. the new dresser came 2 weeks later. I paid $2500 for the bedroom set and the bed is a poorly built piece of junk that is very unstable. I will never consider doing business with them again.

This company seems to be the worst company in all USA history. The Costumer Service answers and says: Could you wait just a second...? When you realize they are not there anymore, you have to call again. The manager is a ghost. He hasn't been there anytime. NEVER. He has never called back. We are tired of calling for 3 months, and we still have the problem. We returned the furniture because it was damaged, and the credit card company is still asking for the money. We don't have the furniture, and Rooms To Go said that they canceled everything.

Be care full with Rooms To Go. If you have a problem with them the Costumer Service says that for Company's Politics they can't tell you the manager's name or pass your call to him. It is incredible that Rooms To Go on Veterans in New Orleans doesn't have a manager or the store doesn't have a manager in the region. We are having serious problems with that store. My credit history is affected because Rooms to Go doesn't do their job in the correct way. Thisis the first time I have had this kind of problem in a store. I only can say: The Worst!

I purchased a Sectional from Rooms to go in Dec. '04. The thread work is already coming apart. I thought this was due to normal wear and tear, but I was wrong. I then purchased a Cherry Sleigh Bedroom suite in Aug. '06, and from the very first day the drawers on the chest were very hard to open. I contacted Rooms to Go, and they said that I should rub wax on the inside of the drawers. I did this; it did not help the problem. I finally had to take the drawers completely out in order to use the chest. All of the hardware comes off anytime you pull on the knobs. The cherry finish will scratch and go straight to the bare wood with the slightest touch. I would not recommend for anyone to buy furniture from Rooms to Go, and I will never buy from them again!

I paid $1,500 for the sectional, and I will have to replace it soon because the foam inside the cushions is starting to come through were the threads are coming out. I will also have to just trash the bedroom suite; I don't see anyone wanting to purchase this piece of junk. I paid $3,500 for the complete Cherry Sleigh Bedroom Suite. So in total I am out around $5,000!

We purchased almost $10,000 worth of leather furniture from Rooms to Go in Feb, 2006. Approximately 16 months after purchase, we noticed that the seams on the cushions of the sofa and love seat are worn and the stuffing is coming through. Also, the chair has bottomed out and is very uncomfortable to sit in.

My wife called customer service and was told its out of warranty, and there was nothing they could do. She insisted on speaking to a supervisor and was told one would call her back. A week later no supervisor had called.

I went to the store and spoke to the sales rep who sold me the furniture. He agreed the furniture should last longer than 16 months and promised to have CS call me. I spoke to three more people and each time was told, "There's nothing we can do, it's out of warranty."

When I told the rep I would never buy furniture there again, she just smugly said, "That's your choice. Have a nice day".

I bought a queen sleeper sofa and recliner at Rooms to Go in July, 2004 and the wood in the sofa arms is broken. I called customer service with the complaint and was told that the warranty has expired, and they cannot sent a technician to change or replace it. It was a no-interest for four years and monthly payments. The offer expires in January of 2008 and the sofa is useless to me now. I paid a total of $1,658 for this furniture and paid them off in early 2007.

In August 2007 I purchased a red microfiber sofa and chair from Rooms to Go. Within the first week my son left a little bit of drool on the sofa. I immediately cleaned the sofa with a white clean rag barely dampened with water only. I looked down to find the rag that was once white now the same color as the couch. I immediately called customer service who scheduled a rep to come out. The field rep that came to my house to investigate informed me that it was bleeding because I had used water. I was horrified that I could possibly be the culprit as i had waited 15 years to purchase a new couch.

I immediately drove to the rooms to go store to pick up their special solvent based furniture cleaner which they offered to me for that purpose. The store rep I spoke with informed me that the field rep was absolutely wrong, that water was just fine to use for cleaning. I could also use the solvent based cleaner if I chose.

I went home frustrated that 2 different reps had told me completely different stories. After proceeding to clean the couch with the solvent based cleaner it again turned my white rag crimson. The dye was bleeding from the couch regardless of the cleaner I used.

Shortly there after, I received a call from Rooms to Go that they were going to replace my couch. Then, a few days later, customer service calls me to inform me that all the red couches of that manufacturer in their warehouse bled and there was no sense in replacing mine with a new one as it would bleed dye as well. the customer service rep then went on to inform me that they had previously RECALLED that manufacturers couch for the same problems. The manufacturer informed RTG that they had solved the problem and RTG decided to carry the line again. Shortly after making that decision, the complaints again began to roll in.

The store salesman claims that the company informed him of none of these complaints.

To this day RTG continues to show and sell the crimson couch of this line.

My problem is with a dual massaging and reclining sofa (the chair and table I purchased are fine). The store did not have an electrical outlet to where I could test the sofa's operation before I purchased it. My salesperson Kelvin Spencer told me when the furniture arrived at my home if it did not operate I could contact him for repair or return.

Of course now that it's purchased and in my home and not operational, Dennis LeBlanc is refuting what my salesperson Kelvin said and is adamant that this is a final sale with no repairs being available. I don't think it is unreasonable for RTG to send a repair person to my house and get this new sofa operational (I am also willing to return the sofa for a credit to my American Express). I obviously would not knowingly buy a broken sofa and since the store did not have an electrical outlet for me to test it on it was reasonable to me that Kelvin offered the return repair provision.

We are rebuilding after Katrina and I have a whole house of furniture to purchase which will be no small sum of money. I can be sure none of our money will be spent at RTG if this situation is not handled as promised by Kelvin. I am pursuing this matter with Better Business Bureau and American Express.

Rooms To Go has to go!

We purchased around $8,000.00 dollars worth of furniture. Right away our new table and chairs were not working. The chairs were coming apart. The screws would pop out at the strangest times and the bottoms of the legs of the chairs and table would come off and tear up my new floors. Then my daughter sat in one of the chairs and it broke and nearly fell with her baby in her arms. Then we had a board in one of the couches break.

We have been calling the customer service and have had 2 service techs out and they say they can't fix it .We bought the extended service and I wish we had not, it probably like the rest of the service, unacceptable.

When the furniture came the two front legs of the sofa were broke off and one leg of the chair. They left them and said they would send someone out to make repairs. They said they did not come on weekends to repair, so I would have to take off work.

They did fix the legs but I noticed that the frame of the chair was busted. I give up - I will never shop there again.

We bought 14 pieces of furniture....over $6000 worth. Six of these pieces were damaged on delivery and four were very poor quality. The leather chair was damaged and the armoire doors wouldn't shut.

I got a refund for some, but the replacement chairs were more damaged than original.

Delivery drivers were very rude and customer service was no help at all.

I purchased a leather sofa and loveseat from J.J. the sales person. She guaranteed me that the furniture was made by Natuzzi and was of superior quality. I asked that she print me out the information on the furniture I was purchasing and she said that they didn't have it on their system yet so she would print out something on a similar piece made by Natuzzi. I felt confident that I made a good choice.

I've had the furniture less than a month and I have already had the loveseat replaced once because the first piece had a rip in it. They were scheduled to bring out a new one this Friday. I just found this website and grew furious. I just called the store and threatened them with fraud and told them to come and get both of the pieces I purchased and give me a total refund. The sofa already looks bad. I can't imagine how it's going to look in a few more months. The manager did agree to pick it up and refund me. I think he knew by my tone that I would have gotten an attorney.

Rooms To go should not be in business misrepresenting things to make a sale. I wish a news station would do a sting on them and put them out of business.

I purchased a living room suite (reclining couch, reclining love set, coffe table, two end tables & an area rug) that was delivered on 4-11-06. Within two weeks the area rug still would not lay flat, even though I had purchased the backing. I called to report this and was told to "give it time". On 11/6 I noticed that my love seat was crooked. My husband made some adjustments and it looked better but called the CService anyway because I had bought the warrenty.

Around Thanksgiving, I noticed that the main couch had a dip in the middle. The frame appeared to be broken, was resting on the floor and you were unable to recline the set.

We purchased a sofa and love seat from Rooms to go for $1200. After less then five months use my wife found it hurt her back sitting in the corners as they sag so much. We complained to Rooms to Go and after sending out two different inspectors who both stated our complaint was justified, the store called and told us it was just normal wear.

I purchased a 6 chair and table dining room set from Rooms to Go in March 2005. I also purchased their stain guard program since my chairs has a light material cushion for $69. I paid a total of $1035 for the set and I paid for it in cash. I contacted RTG because two of my chairs had stains on them and also my arm chairs were damaged easily by pulling the chair under the table. The lacquer on the arms was scrapped back easily instead it being the same color throughout the wood. The arms look patchy.

They sent their representatives out to assess the damages and their rep agreed that the cushions and arms needed to be replaced. He placed the order for the items and they denied it. They told me this was customer damage and that is not covered. I argued with them that the furniture should be more durable than it is for the amount I paid for it and they need to live up to their stain guard guarantee that I paid for. They refused to do anything about it and I am very upset with their company. I purchased in March 2005 and by August 2005 my furniture looked terrible. I contacted them numerous times with no success. I have purchased almost my entire home furniture through them and this is how they treat their loyal customers. I will never buy from them again or refer anyone there.

I have a dining room set that I paid quite a bit for that is pure garbage. I work hard for my money and RTG has robbed me!!! Their customer service is rude and I still have a track record of everyone I spoke with. Sicilio C is out of Tampa who claims to be a supervisor but is rude as ever and should not be in customer service. I have never contacted a company before and had to argue with a rep like I did with him.

We bought two leather couches and an arm chair just two weeks ago. We spent almost $3,000 and also bought the additional warrenty.

After two weeks the cushions have collapsed. We can see clearly the furniture is not going to hold up. We called customer service and were treated rudley and told that we could not get our money back.

Wish we had found this site before we threw our money away. This is truley disposible furniture.

I bought a couch and loveseat along with in tables from Rooms to Go in 2004. About a year or so later I noticed that the seams in the couch were comming apart. I call customer service and they told me that it was only covered for 1 year. I spent 1800.00 on furniture that is worthless. I could have gone to Big Lots and bought better quality funiture of a fraction on the price. I did not want them to replace it, I justed wanted them to fix it. After only two years the seam coming apart should not have happened. It is clearly poor product.

We purchased a leather sectional sofa from Rooms to Go July 2005. The sofa (made by Peoplounges) is peeling like skin after a sunburn in spite of my carefully following all care instructions. The company just doesn't care that it sold junk and did not respond to my concerns. I was basically told I was out of luck. I will not buy from them again, nor would I recommend them to others.

When we were shopping for leather products all the leather companies said to buy Analine leather because it is dyed through completely. So, when we went into Rooms to Go, we told the sales rep that we wanted only Analine leather. The sales rep said that only their top-of-line leather furniture was Analine.

We purchased a leather couch, loveseat, chair & ottoman in November of 2003 for over $4,000 and we purchased a 3-year warranty on the furniture to cover any future problems and/or defects with the furniture. Not long after receiving the furniture, we noticed the color would literally come off if you wiped the furniture with a clean cloth and their specified cleaner/protectant. It's like the color was painted on with a cheap paint!

I called to complained and they fought me on it for about 6 months. Finally someone came out to see the chair and when he saw what was happening he said that it shouldn't, that something was wrong with the furniture. But, Rooms to Go did not want to take care of the problem even though the chair had a spot where all the tan color was gone.

After fighting with them, they replaced the chair but what is really upsetting is everyone that has seen our furniture said that there is NO way it is Analine leather. This furniture is new and it looks horrible.

I bought $10,000 worth of furniture. I had to take back a stool two times that broke with my daughter, who weighs under 40lbs, sitting on it. I finally got store credit.

Thirteen months later I decided to move my daughters room around, so a friend and I picked up her vanity and two of the legs fell off.

I asked RTG to fix them or replace it and was told my warranty was only good for one year.

In March of 2006 I bought a leather sofa and loveseat from Rooms To Go. After a year and 3 months the couch has fallen apart.

They sent over a rep to inspect the couch, and he expressed the couch was unfixable, the wood came apart at the arm, and the bottom piece of the couch had fallen down. Rooms to Go said that there is nothing they can do.

I paid good money for this furniture. I think they make and sell inferior furniture and know they do not stand behind their furniture.

We purchase a sofa, loveseat and chair for over $2000. We have had the set now for 3 years and it looks like we have had it for 20 years, no I take that back, my grandparents had the same living suit while I was growing up and when I was 20 their suit never looked as bad as ours now!

The main frame in the sofa broke in the middle. Rooms To Go came out and repaired it but they said it happened due to a knot. They reinforced the break with metal which is now sagging to the floor. The love seat has fallen apart, the seats fall or sink in, the side of the sofa is coming unstapled and the side arm is pulling away from the seat so there is a huge gap.

The chair is top heavy so if you sit towards the back you could tip over. The wooden supports that the sofas and chair sit on are turing outwards and not in place.

Rooms To Go would not repair new tears and broken pieces because we didn't purchase the extended warranty.

I purchased 3 rooms of furniture in 2002-2003 bedroom living room and dining room. Two years ago, the living room loveseat we purchased in 2003 started ripping badly. I took pictures of it and wrote a 4 page letter to the President of the company. I got a reply back from the head of customer service, basically saying I should have taken the extended warranty. I did. It only covered food and beverage spills. So, I deliberately poured red wine on the loveseat and and had them come out. They would not do anything about it because they said the rip voided the warranty. The coffee table has scratches all over it.

Oh, the delivery men delivered the wrong couch. They delivered the one with the bed in it instead of the dual recliner one. They told me to just keep it. I called the customer service line and they actually sent the correct one. My dining room table, the finish is completely gone from it, purchased in 2004 with a bakers rack, which I cannot open the drawers anymore because the knobs have come off. My couch, the middle cushion is gone. You go to sit down and hit your rear on a big piece of wood. Same with the armrests. You dont feel a cushion, you feel wood. Junk.

My bedroom furniture, my husbands chest of drawers, the top drawer, his underwear drawer, the staples are coming apart. We had a tech come out 3 times to replace one of the drawers because it wouldnt open or close. This furniture is junk and they do not care about their customers. I have wasted 5000.00 of my hard earned money on this disposable furniture. I remember growing up, we had the same couch for at least 15 years. I wish the quality was the same as back then. If I can say anything at all good about Rooms TO Go, they did replace my mattress 2 times before telling me that they wouldnt do it anymore and I would have to purchase a mattress cover.

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I bought a sofa sectional for around $2000 in Feb of 2004. I am now searching for a new sofa, at another retailer, because of the extremely poor quality of the furniture that Rooms to Go sells. I have two sofas of which three of the arms have cracked and shattered wood frames. The frame bottoms on both sofas have cracked wood and the back on one is about to completely fall off.

I called twice in 2004 for repairs and they were never able to fix it or replace it. The customer service department told me to call a local furniture repair company and get it fixed because there is nothing that they can do to assist me.

I purchased at Rooms To Go on 6/17/06 and spent $4321.40. The furniture was delivered on 6/24/06. The legs of the couches were noticiably scratched, one leg was on backwards. The decorative upholstery tacks were coming off {4 to be exact), the side of the chair was warped and bowing out.

I signed for delivery indicating on signature form that there were problems. I immediately called the store, even before the delivery drivers left my driveway and was told there was nothing I could do about this but to call the 1-800 number. I talked to a representative who stated they would replace my furniture the next Saturday.

I really do want to cancel this sale as it is not the quality that I thought it was and the service is shoddy.

I bought a beige leather living room set in january of 2005 - a couch, loveseat, and a chair with an ottoman. Today is June 12th, 2006 and my whole living room set is turning white. I can't even wipe them down with a soft cloth without taking the color off!

I called customer service and they told me the three year warranty only covers food and beverage spills (stains). I was upset and asked what I should do with my furniture since it was of no use to me any more. That I might as well put them out on the curb for the garbage man to come and pick up. The customer service rep said yes, you probably should, and good luck to you.

I cannot believe that I spend almost $ 4000 on this garbage. I have never logged a complaint before, but this is just outrageous.

Replacement of Bedroom set dresser were attempted at least 7-8 times. Each time was a dirrerent story. At one time , It was conveyed by the delivery representatives to RTG's customer representatives that the furniture was successfully delivered, absolutely not true. On the contrary, the furniture never left the delivery truck due to dresser drawers not opening and shutting properly, dents on top of the dresser, dresser doors were not level, holes found in the back of the dresser missing screws, etc.

Sum the issue up, eight technicians visted my home to repair damage, not successful. Eight attempts to exchange the dresser, all eight deliveries failed where the dresser was damaged initially before leaving the truck. Nothing seem to work, customer service not helpful. Could not afford to take any more days of work to wait on the delivery. In addition, Delivery men broke sliding glass blinds delivering the other pieces and tried to sneak out before I noticed the damage. Worst experience ever, worst service ever, besides the fact that the agents were rude.

I had two end tables delivered from Rooms To Go. One table had splits and the another was broken.

I called customer service and they told me it was their policy to first send a technician out to try to fix it. WHAT?!! Fix it? Glue it together?

Come on people! The tables are broken and I need the replacements. This is the last time I will buy anything from Rooms To Go.

I purchased furniture a year ago March only to find the sofa has come apart. I purchached several thousand dollars of furniture and i am so disappointed with the way its holding up. I looked up and the brace that supports the sofa was sticking out from under the sofa. My husband turned it over and it was only held together by staples. I called the store and they gave me an 800 number. I called and was informed the warranty was only for a year.

We purchased a whole Living room ensemble in April 2005. Delivery of goods June 2005. We told the salesperson we needed good, structural furniture since my husband had back surgery. He stated the unit we purchased was their best seller & this would be the furniture to get. The furniture looks so worn as if it was in our home or showroom for at least 5 years-the sofa is a recliner & the arm is crackedwhere it reclines & the pillow on the arm is not even stuffed completely.

The service tech that came out 4 weeks later after I called said he could not do anything but we will hear from corporate office within 5-7 days. We did not hear back after 2 weeks so we called & they stated they had not report. They sent out another tech almost 2 weeks ago & he stated that they have nothing but problems with this unit but it is a great seller. Corporate stated they could replace the couch but the warranty expires on the ACTUAL date of delivery not from the new unit replaced. This couch we found out is made of CARDBOARD not wood-we were told that this is a durable unit & was not told of the construction or if problems aroused that nothing actually could be done.

The manager was contacted at the store & she stated they could not do anything-it is not the salesperson "place" to give the construction, durability, problems, etc of furniture-they are there to sell. I am VERY dissatisfied with theitems-this is unacceptable-& I am refusing to pay for something that did not hold up before 1 year-We are not abusive or "heavy" set people. We are not even home during the day but in the evening when we return from our jobs. They should at least let us pick out somenting that is durable-not made of cardboard or credit the account & I will go elsewhere to purchase furniture that is worth the money.

I purchased 3 rooms of furniture for my parents for X-mas. It included 2 living rooms sets and a dining room set with china/buffet. We loved the items that we had seen on the showroom floor. When the furniture was delivered, it was not anything like what we had seen in the showroom. We received used furniture when I paid the brand new price as listed with no discounts. When someone pays a brand new price for something that is what you expect to get. First, when the delivery people came to deliver the furniture, they did not have enough people because they damaged the front door to our residence and to keep them from damaging anything further my father helped them get the furniture inside and up the stairs.

This is not acceptable as my father does not work for Rooms to Go plus we paid $240 in delivery/setup fees. The accessory items that we purchased to include coffee tables, end tables and lamps, were not assembled as promised by the sales rep and manager of the store that we purchased the furniture from since we had such a "large" order. These items have not come out of the boxes to this day because they were suppose to be set up. We were very disappointed with the quality of the items that we received as they were severely damaged.

All of the items were damaged from the china cabinet glass being scratched to the paint being uneven or the paint missing in areas on the china cabinet and buffet. There are even signs of water damage where the company tried to paint over. We called customer service as we were instructed and they sent a service tech out to their home to view the damage and write a report. We were notified by Rooms to Go stating that they were not going to replace any of the items. This company has breached their portion of the contract as they are obligated to deliver the items in good condition plus I have a warranty on all items for one year. I feel that since they have breached their portion of the contract, the contract should be null and void since I have held my end of the bargain. Something needs to be done to this company as their are using deceptive practices to sell furniture.

They are showing you brand new furniture on the showroom floor and sending used furniture to your home and telling you they can touch it up or trying to force you to keep it. I will not stand for it as I paid almost $10,000 for my purchase. I will not stop until everyone knows how treacherous this company is and have them investigated.

I purchased a $600 loveseat at the Atlanta Stonecrest store. I examined the loveseat once the delivery guy removed the plastic wrap that was covering it. Didn't see any visual flaws in the fabric or construction of the piece. I signed the sheet and they left. I closed the door and went to sit on my new loveseat. I heard a crunch which sounded like wood breaking but didn't feel any shifting in the seat or unstableness or weakness in the seat. I decided to let it go for 2 reasons one, I was in a hurry to get back to work and two, the unit didn't seem to sit any differently over the next couple of days and I felt around under the cushion and the springs and such seem to be in tact. So I chalked it up to my imagination.

I purchased the companion loveseat from the outlet center and it sat fine (except that the springs were noisy which I couldn't hear in the store). During the Thanksgiving holiday we had guests over and again as someone sat on the sofa we heard a BIG crunch. Loud enough for everyone in the room to take notice. That's when it dawned on me that it's not my imagination. These pieces have been in my house for only 2 months. I haven't even started paying for the loveseat yet and they are both broken.

My husband and I turned the sofa over ourselves and took the bottom covering off and discovered that it was a wooden support part on the side of the frame that was broken in half. There's nothing we can do about the sofa since it was purchased at the outlet center but I called customer service about the loveseat being suspect for the same problem. They scheduled a tech to come out within the week. He lifts up the cushions and feels around under them with his hands and says "I don't see anything wrong, call back if you hear the sound again"!

I had to insist that he turn the loveseat over and examine it in the area where I heard the sound. He turned it over, felt around again with his hands, with the bottom covering still on and again says he doesn't feel anything out of the ordinary. I insisted again that he remove the cover to be able to see into the underside of the sofa, he reluctantly did it and sure enough the same side support was broken in exactly the same way. This is well within the 1 year warranty period and I haven't even started paying for the $600 loveseat yet and I have 2 pieces of broken furniture in my den.

RTG is only offering to send out a new one. I think a track record of 2 different pieces, purchased from 2 different stores incurring the same damage in one customer's home is a track record that says this is not an isolated incident as the customer service person tried to tell me. I find it hard to believe that my 2 pieces are the only ones that have issues. Obviously this collection is a badly constructed design and will not hold up. This is workmenship and/or construction that should be covered under warranty for a REFUND not replacement. I want my money back!