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Marlo of Channelview TX (08/27/08)
Where should I start. I purchased a new twin bed with trundle and 8 drawer dresser with mirror for my 13 yr old at RTG Kids. The I purchased a dresser, 2 night stands and a mirror for MY room in the Adult section. First of all they charged me 2 different delivery charges because they are 2 different stores under one roof. $170.00 total and I was told they had to do that because they would have to be delivered on separate trucks. (I paid for express delivery so I could get it on Monday) Well... they came on 1 truck. Fine. I'm still hashing that one out.
I get home that evening and inspect the furniture and it has HUGE dents, gouges, scratches, some greasy marks that can't wipe off etc. I called the next day to complain. (I didn't pay for scratch and dent so I don't EXPECT scratch and dent). They tell me they can come and exchange the stuff but won't be able to make the delivery until Aug 26 between 3PM and 7PM. They called to confirm around 4PM saying that they were delayed a little bit and would be there around 6:30 to 7:30PM. I never heard a thing from them so around 9:30 I got my daughter to be and went to bed myself.
To my shock and amazement I am awakened by a phone call at 10:45PM and it's the delivery driver telling me he's out front. I have to be up at 5AM to get myself and my daughter ready for school and work (much like MOST normal working class families) so I told him to take the furniture back to the warehouse.
I call today to complain, YET AGAIN and was told the NEXT nearest available delivery would not be until Sept 6. I argued a little about that and they finally were able to give me a delivery appointment of Sept 2. When I asked what they were going to do about compensating me for the time I've had to miss work making the appointments I was told they would not refund the delivery charges until I received my replacement furniture and was satisfied with the purchase. Again, I paid 2 delivery charges when all the pieces arrived on 1 truck. I am appalled by the HORRIBLE service I have gotten from Rooms to go
I was charged $170.00 for 2 separate delivery charges, I have missed 2 full days of work. My daughter is highly upset!
Nerissa of Dacula GA (08/20/08)
I rec'd an automated call regarding my delivery date and time, I need to inquire about the changing the time to later in the day of my delivery, selected the correct option (option 4) and got disconnected. I call the delivery number listed on the website and got a VERY RUDE wowan name Wylaska. I explained my situation and she proceeded with her rudiness to tell me what it is and there's nothing they (meaning ROOMS TO GO) can do to help.
I needed the time changed from 7:00-11:00 a.m delivery window to afternoon delivery. I asked REPEATEDLY to speak with a manager to explain the situation, Wylaska kept telling me there's nothing she can do, that's what it is and I couldn't speak with manager. She said only you can do is leave a manager and it would have to be taken up the chain, I insisted on speaking with a manager and she insisted there's nothing that they can do. I said ok and hung up.
I called back the same number, this is really unbelievable...I got this same lady, she recognize my number and proceed to be RUDE from go...told me there's nothing they can do and she could only take a message. I asked very clearly, so you are telling me you are not going to request a manager when you have a customer on the phone that is strongly requesting to speak with a manager she said there's nothing they can do, I could leave a message. I said ok, I will leave (didn't finish saying I would leave a message and she hung up).
this is truely and unbelievable experience, we just made a $10,000 furniture purchase and paid over $350 for delivery, the Rooms to go warehouse is within 8 miles of the delivery address and i'm experiencing such horrible service.
I called back a 3rd time, got a nice lady on the phone-Ella, had to go through the giving numbers, address etc. Explained that want to speak with a manager, she finally got a manager on the line, his name is Chris. he heard my concerns and I explained what had happened, I told him I am not going to deal with someone that speaks me (customers) like a pig. this experience is extremely unacceptable. He said he would have to listen to there recorded call, I insisted that he call me back with his thoughts. I can't accept with the economy being so poor, a customer making a decent size purchase and this is the way they are treating customers. This will be the last time we use ROOMS TO GO.
Jim of Baton Rouge LA (08/12/08)
We bought a child's desk. The salesman talked me into a fast delivery. I paid a 30% premium for the service. The desk arrived broken, smashed and non-functional. I called the salesperson, who had the tone of someone that gets this all the time. I was sent to customer service. My complaint is the shoddyness of the product, the absolute negligence in the delivery, and the inadequate rectification of the problem. There is no schedule for when a replacement product will be shipped.
I'm out $800 until the desk is replaced.
Darishia of Nashville TN (07/22/08)
After purchasing a bedroom suit for my son at the Coolsprings store, which was a very pleasant experience! The salesperson stated that someone would be in contact with me to schedule a time slot. After a couple of days an automated phone service called to schedule me between 3-7 on July 19th and I confirmed. I received these same calls several times throughout the week! July 19 came and I was home all day preparing for this delivery, 7:45pm came around and still no furntiture, I called the store and the rep stated that the truck was behind and they should be there before 10:00pm! 10:00pm now I am upset because I had plans for the remaining of the evening and I now I have to sit at home to await strange men coming in my home at 10:00pm! I called the corporate office to complain and all they told me was the four hour time window that was given to me was courtesty time the drivers have until 10:00pm to deliver the goods. I explain to her well why didn't you all tell me to be home between 3 and 10? She stated that the policy says all day delivery and I again asked why don't you tell me to be home allday but you ask me to be available between 3-7. I got nowhere with corporate, so I called the store where I purchased the item and the once again apologize for my experience and stated they will credit me $50.00 towards my account. Rooms to Go needs to re-visit there motto Customer Satisfaction Guarenteed is not one of thier best assets! I will never do business there again!
Andrew of Melville NY (07/21/08)
bought a vanity may5, 2008 paid by credit card..delivery scheduled for may 8..took day off from work...midday they called that they werent delivering the unit because it was damaged and that they would order me another one...firm3-4weeks...i told them about a horrible experience with them the last time i ordered furniture with them and they assured me that 3-4 weeks was a firm time...
i called at 4 weeks to be told its on the truck from north carolina...later that week i was told that it would now be another month...i called july 15 which was five more weeks and fred the customer service manager told me he has no idea what to tell me but couldnt give me any date...they still have my money...1145.99 paid in full may 5and now its now 12 weeks later with now delivery date in sight....
i missed a day from work for nothing the area that the vanity is to be placed now only has the many makeup items left in boxes near by and while we could have bought the piece elsewhere we were strung along week by week by week..the people i have spoken to there range from ignorant to beligerent
Steve of Santa Fe TX (07/18/08)
Delivery personnel dropped off a Tempurpedic mattress and Adjustable bed frame, this was meant to be setup in the master bedroom. They dropped it off in the garage and opened one box and said they did not know how to set it up, and left. No one came back for two days to set it up. when they did come back he screwed it up even more. the Supervision in Florida cant do any thing to help. They say if it is at your house it is delivered.
I will NEVER buy any thing from them again, and will tell every body about this bad experience.
Diane of Chapin SC (07/11/08)
Ordered a package of three peices and filled out paper work for the special financing deal(no down payment, no payments until 2010, no interest accrued)on 6/27/08. Store called and said that to purchase the peices I needed to add my husband to the financing paperwork. He and I went by and he added himself.
Five days later the office called and said the corporate office would not process our paperwork w/out a copy of our drivers license. So we made the 30 minute drive back to give them copies. They gave me the invoice and I took it home. I sat down to look at it and it stated that the payments started 30 days after delivery. This is not what the financing special was.
So I called the store and they said Oh, we used a different financing company and they are not offering the special. I ask them what my payments would be and they said I would have to call the financing company to find out! So I did and the delivery date (I thought) was still set for July 11,2008. Today is that date and I took off work to receive delivery of my new furniture.
I waited until 5:10 and decided to call the store to see when today it might be delivered. The office worker said that because we didn't get the copy of the license in that delivery was delayed and I asked until when?. She said she didn't know that it would take her a few minutes to find out. She came back on and said the order was on hold that I would have to schedule it again. I said just cancel the order and refund my $208.89 for tax and shipping payment. She said she would and then I ask for the corporate office number. The clerk told me I would have to talk to the manager so I ask for her.
I talked with her and ask for the corporate office number and she proceeded to tell me what had happened and why the delivery didn't take place. I told her I knew everything and to please give me the corporate office number. She refused. I told her that I had spent much gas back and forth from my home to the store, three times to be exact and that I had taken a day off of work to receive an order that had never been placed!!I also said that their lack of communication had been very costly to me as a consumer. She still refused the phone number and said that they do not give out that information.
Please take time to follow this up! No company should be allowed to do anything they please with no repercussions! The corporate number is not even found on their web pages! Shouldn't they be accountable for their branch stores behavior, lack of professionalism and poor performance? How many complaints will it take for this to happen?
Two tanks of gas - $50.00 One day's wage = $107.00
Michelle of Deer Park TX (07/11/08)
After purchasing $5000 worth of furniture. I happily waited the entire next day (like my receipt detailed I would need to). they cam to my home at 8:30 pm, July 3, to deliver my furniture. My floor lamp was broken and my end table missing. Of course by that point customer service was closed. I had to wait til Monday due to a holiday.
Anyway they think they will be able to deliver it Friday of next week. I still do not have it. No one will returns my phone calls.
Craig of Jacksonville FL (06/28/08)
We bought a sofa and love set back in November 2007 When they delivered the Couch it was broken by the delivery men came out and tried a repair in a nut shell after the third set of furniture being delivered and broke upon arrival we asked for them to take it away
They did come pick it up and said we would get store credit of $200 and not have to pay the balance
Stacie of Hiram GA (06/19/08)
I purchased an entertainment center, paid 100$ for delivery, and the unit was delivered broken. The delivery drivers keyed in the information and told me someone for cc would call me back that next monday (delivered on friday) that call never happened. on thursday i called back, spoke to a rude cc person - SUNDAY, who obviously hates her job. I was not to receive my furniture until July 1st. (4 weeks after purchase date)
After arguing for quite some time she aggreed to move the date up to June 27 (still 3 weeks after purchase). IF YOU WANT ANYTHING DONE, AND WANT TO BE TREATED LIKE A CUSTOMER, GO THRU THE STORE, not this pretend cc department. I spoke with the manager at the rooms to go in D'ville (CHRIS), and although he couldn't move the date up more than two days, it was obvious he cares about his customers and our satification. The only reason i will every shop rooms to go again is because of our conversation. YOU SHOULDN'T HAVE TO PAY FOR DELIVERY OF BROKEN FURNITURE AND THEN WAIT 3 WEEKS TO HAVE IT REPLACED... Shame on you rooms to go - cc department
Lost 100$ in delivery fees for a 3 week turn around
Donna of Garner NC (06/18/08)
I ordered a loft bed for my son in December. The top is a double bed and there is a day bed underneath. In May, the day bed broke. I had to take a day off of work for a repair person to come. He was there less than 5 minutes, only to tell me it could not be fixed and he would order a new mechanism or a new bed as it is under a 1 year manufacturers warranty. He also stated he could tell the bed was broken due to being assembled wrong (by them of course. A few days later I got a call that the bed had been discontinued. We had to drive 35 miles to the store and choose a new one. At the store, we were told it was not discontinued. We chose to choose another anyway as not to have the same problem again. I ended spending $400 more dollars.
Delivery was set for the following Saturday, 7-11. At 10:30 I got a call that the truck had been loaded backwards so it would now be from 2-6. A whole Saturday shot! At 4:30, they got there. They told me then that the bed rails on the new bed were broken and they could not deliver the bed. I was then told it would be another 2 weeks for another delivery. Absurd!
Customer Service did finally call me back and gave me 10% off the purchase (about $85). The manager of the store, Julie, would not refund the $70 delivery charge. Absurd! Now I have to take off of work again next week and cross my fingers the bed will get there in one piece AND get put together correctly! Do not buy from them!
Denise of Anniston AL (06/17/08)
I ordered 6,000 dollars worth of furniture from Laura at the Rooms To Go inBham al. Everything was delivered as promised, no damage, very polite and efficient delivery persons. I couldn't be happier. They even came back to help me with a canopy and that was not even their responsiblity.
Naomi of Gretna LA (04/07/08)
I bought a leather sofa and loveseat from Rooms to Go outlet. I was given a business card for a delivery service which I thought was contracted by Rooms to Go. They delivered the sofa, loveseat, coffee table and end table. The delivery men set up the furniture and I was then told that a leg was missing on the loveseat. I told them that when I purchased the living rm set that it was brand new and nothin was broken or missing I then called the store and was told to come in and pick up the loveseat leg. I retrnd to the store and they gave me a sm round plastic leg that didn't match. I had the set delivered on April 01/08 ( how appropriate).
I lost my husband of 40yrs on June 19/05 to cancer, on August 29/05 Hurricane Katrina took all my worldly possesions. I evacuated to Arkansas and in Oct of 2005 I was told to return to my job at the USDA-NFC in New orleans, la 70129. I've lived in and slept on a sofa in a FEMA trailer for almost 3 yrs. The sofa that I bought from rooms to go as new looks Like I've had it for 6 or 7 yrs instead of the 6 days. The leather seat pillows are flattened and the leather is seriously wrinkled and stretched. Supposedly this was a Stratford brand which I thought was a reputable company. I can't afford to pay 1096.00 dollars for a sofa & loveseat that won't be anything but junk in 6 mos. I just don't have that kind of funds. I am 60 with a 30yr mortgage. After my husband died I was going to be mortgage and now at 60yrs of age I'm starting over. All I want is to be treated fairly.
Jack of Newnan GA (03/30/08)
Driver turned around in driveway and crushed concrete while delivering a bedroom set bought from Rooms to Go. The damage estimated is $1500.00. The Rooms To Go delivery service contractor came out and took pictures and turned them in with an estimate to the SE Independent Delivery Services. We received a letter within 30 days that stated I will offer you $1000.00 to settle the claim. We could not reach the person that wrote the letter (either by phone or by email) to settle the claim. We called Rooms to Go and they also tried to reach the person by phone and her extension was not in service. We finally reached someone and explained. We received a letter from this person on March 24, 2008 stating that they had a 30 day time limit on claims and could not satisfy this claim with apologies. No mention was made about a 30 day limit.
We would like to fix our driveway and if at all possible we would like to return the furniture as a result of the deception to get out of paying us. Somehow Rooms to Go and the SE Independent Delivery Services are connected in more ways than one. RTG could reach the Delivery Services when we could not and the phone number that was given to us rang into RTG.
Yvonne of Mesquite TX (03/24/08)
Where do I start? Salesman would not give up an selling the leather conditioner and cleaner. We were told we would not get the complete set for several months. During our first delivery on of the rocker/recliners was broken. We call customer service, very rude and when I call to inquire at the local store in Mesuite and asked for Ken S I told them who I was, well he want' available and to call customer serive. 2nd delivery, I saw them driving off after telling delivery services I was 5 minutes away. Third delivery, they take off the plastic prior to bringing through the door and now I have scratch and torn leather. Once again we call customer service and the girl was rude and hung up on us. We ask for a manager, he tells us any refunds go through the store manager. He never calls. We file against them in the BBB. Store manager calls today..says no refunds and basically said we are liars because we claim everyone is rude while he is telling us no refunds get over it and file against them he doesn't care and nothing will change. Threats don't scare him so bring it on is what this so called manager stated. So now we are back to where we were.
Nothing has changed.
Tamie of Laplace LA (03/16/08)
We purchased a dining set mid Feb. Great service by Wanda during purchase. Deliver people were nice and quick. It was delivered a week later. I thought I was doing great...WRONG! Every piece was damaged except the buffet. The hutch was missing a piece and was broken at the bottom. The table had several nicks and scratches and every chair was not level. I called the cs number and they were to bring me a whole new set the following week. Which I was considerate and accepted.
Week 2 came and I called to see where the driver was and how much longer it would be as I had some things to take care of for my business. The customer service rep I spoke with basically called me a liar when I said that I was told the delivery would be between 10 and 2. She said no it will be between 4 and 8 and that they don't tell people that! Well then how am I supposed to know when to be home? So we left to take care of the things I needed to do before 4. 30 minutes later my husband received a call from the driver saying they would at my house in 20 minutes. We were already 20 minutes away having lunch. Then the driver proceeded to tell my husband that the hutch sounded as if a piece of glass was broken anyway.
We were told that it would be another week before we would get our furniture, which was ridiculous. Well that was it. We had had enough. Waiting 3 weeks for another piece of broken furniture and rudeness from everyone we spoke to from then on. We asked for a refund and got told no. Of course we didn't take that for an answer. They finally came and picked up the damaged furniture on 3/13/08. Now we have to wait for them to mail a check for our deposit. Lets hope that this doesn't take as long as the rest of the problems we have had.
Anna of San Antonio TX (03/12/08)
I ordered bunk beds for my children on 02/18/08. The sales person gave me a delivery date and said that the drivers will call me two days prior to arrange for the time. I never heard from them until the day of delivery when they were sitting behind my door when I was at work. I told them that they didn't call me and I was at work. They returned the bunk beds to Dallas and I had to wait 48 hours before I could reschedule the dates.
When I called customer service phone number, I explained what had happen before and she she suggested that I get it delivered during the week, but have it delivered after I finish work. I agreed and set up another date. The date was 03/11/08, almost a month later. I called customer service on 03/10/08 to confirm my delivery. The prerecorded message said that it would be delivered between the hours of 3-7. Well obviously that was not going to work for me, so I called again to speak to a live agent. She looked it up and reassured me that there was a note on my account that said not to deliver until after 6 o'clock because I had to work. I asked her, are you sure and she said yes.
Well, today was delivery day and at 3 o'clock they called and wanted to know why I wasn't home. Needless to say I was so angry. I asked the dispatcher if she looked at the notes because it said not to deliver until after 6 o'clock. She answered that they don't look at the notes and I asked then why would do they put notes there for them to read if they don't even look at them. She was rude and she even went so far as to say that she couldn't stay on the phone anymore and hung the phone up in my face. I called the room store where I bought the bunk beds, but they basically said this is the way they do business and too bad. I told them that I was the customer and they should deliver the bed when it was convenient for me, not for them, but he had nothing to say. He said that the only thing he could do is reschedule me for a weekend delivery, which wasn't until 04/21, which put me at 2 months since I purchased the beds. I told him that I went to buy my kids beds because they needed beds, but now they are just sleeping on a mattress. I told him I would have to call back because I was so angry.
I called back tonight and told them I wanted my money back and Joanne from the store said that they would not and that I would only have to reschedule. I asked for corporate's phone number and she gave me customer service phone number. I told her why don't you tell your customer's this before they buy from you and she said, if you want I can transfer you to the sales person that sold you the piece. She went on to tell me that if they delivered all of their pieces when it was convenient to the customer, they wouldn't get anything done.
Tracy of Cumming GA (03/07/08)
My husband and I bought a couch on January 5, 2008, from Rooms To Go.`When we purchased (and paid for) said couch, we decided to save the $50 and pick the couch up rather than have it delivered. We were told it would be available 2/16/2008. On Valentine's Day, we got a call letting us know that our couch would not be available for pick-up until 3/5/2008. Then, this past Tuesday, the day before we were to go pick it up, we got another call saying that it would be 3/08/2008 before we could take delivery on the couch. We have had to rearrange our schedule three times now because they can't get their act together. After I spoke to the warehouse on Tuesday, I called my husband, told him he didn't need to take 1/2 a day off on Wednesday because we couldn't pick the couch up until Saturday (which we won't be able to do because it looks like the weather will not be conducive to hauling furniture).
So, I called the warehouse back and told them that I felt like they should deliver the couch for free, given the fact that we have been inconvenienced enough by this entire transaction. I was told I would have to call the actual store where we bought the couch. I`called the store, asked for the salesman but he was off, and I got the manager. He told me he would make a call, see if he can pull some strings and get it delivered. He promised he would call me back first thing Wednesday morning. I never heard from him, and I finally called him around 4 on Wednesday afternoon. He told me that they couldn't deliver it for free, but he did get the warehouse to release our couch so we could get it that day (Wed.). The warehouse closes at 6; it was just after 4, and my husband got off work at 5:30, so there was no way we could get there before they closed. Had the manager called me back in the a.m. like he promised, we probably could have gotten it that day. I am seriously considering canceling my order and getting my money back. I won't make the mistake of buying from them again!
Sonya of Lawrenceville GA (02/23/08)
On 1/4/08 I purchased a $2,700 leather sectional from Rooms to Go. I was shocked when they informed me that it would not be delivered until 2/22/08, but I reluctantly agreed because I wanted it. Two days prior to delivery (2/20), we received a message from a person at the warehouse stating that they didn't have all of the the pieces,and therefore they were placing it on back order. The soonest I could get my sectional would be March 25th! She said it as if she was doing me a favor because if I had taken the pieces that they actually had, they would not match with the chaise when it finally arrived since the leather would have been cut from different stock. I was floored and thought that they probably needed the chaise from my order because of some problem with another customer's order. I really think that they took mine to satisfy another customer and then placed mine on back order.
There is no other reasonable explanation as to why they had all the pieces of my sectional (including the ottoman) except for the chaise. If that's how their manufacturer operates, then they really need to get another manufacturer because that's just plain wrong! So, even though I really wanted the sectional and I thought it was beautiful, I canceled the entire order which included a matching recliner that I ordered later. I'm still very angry, and I will never set foot in Rooms to Go again. This is not the first time this happened to us. We ordered a Cindy Crawford bedroom set in 2000, waited 2 months for delivery, and got everything except the tall dresser which was delivered an entire month later. (Come on, waiting 3 months for a dresser is ridiculous!) I guess Rooms To Go thinks they can deliver the furniture whenever they please! Well, they are wrong.
I have suffered anger and aggravation about being jerked around by a large corporation that obviously doesn't care about it's customers who use their hard-earned money to buy from them. For me, $3,300 is a lot of money. Maybe if I had spent a lot more, I would have gotten my furniture when promised.
Mavis of Folsom, LA (01/22/08)
During delivery of an entertainment unit, delivery people got black paint on my brand new beige carpeting. Apparently someone tried to cover-up damage on a corner of the unit with black paint. Now I have black spots of paint on carpeting.
I don't know how or if this can be gotten out of the carpet. My new carpeting may need to be replaced.
Jason of Fort Lauderdale, FL (01/22/08)
I went to the Rooms to Go on Saturday 1/19/08. The salesman was very helpful and I purchased a sofa and a love seat.
He told me that it would be delivered on Monday 1/21/08 between 7am and 10pm. I couldn't believe that they would give me a 15 hour delivery window but my wife had MLK day off, so we agreed to it. The delivery drivers showed up at 6pm. They had all the furniture set up and they were gone by 6:10pm.
I couldn't believe how fast they were, I thought they were going to break something but they didn't. It is Tuesday 1/22/08 and the furniture looks great. Good Job Rooms-To-Go! I will write back and let everyone know if anything falls apart though.
Alexandra of San Antonio TX (01/08/08)
I'm not very statisfied with Rooms to Go delivery. First, they were supposed to deliver on 12/28/2007 to a brand new home, but unfortunately the closing was after that date so I had to change the address of delivery. Someone told me it was not a problem, so he changed the address but it was too late and they arrived at the new house. Obviously nobody was there because the closing happened to be on 12/31/2007. We waited 11 days for delivery again, today 01/08/2008 somebody told me that the delivery guy was going to call me 30 min before they get there, well nobody called me until some lady called me to let me know they were there waiting. I had to go to work so I sent my mom but the driver couldn't wait 3 more minutes, so when he was leaving my dad and my mom got there and stopped him, but the delivery guy didn't want to stop and deliver because he was already waiting. My dad argued with him and tried to get him to deliver, but he completely refused! What I'm saying is that it wasn't to much work for him to turn around and deliver, I am really upset about this situation.
I cannot get my furniture, we don't have a place to sit. I really need those sofas because my mom has back problems.
Nello of Boca Raton FL (12/26/07)
We purchased about $3,000 worth of furniture (in the Boca Raton, Fl. store). We needed it delivered to our new home in NC. We were assured (the day of purchase) that everything we ordered was in stock, got a delivery date and all seemed fine. We made sure they knew (the salesman made a note of it on our purchase order) that the new house was in a gated community that did not allow deliveries past 5 p.m. We were called the day before delivery and told that some items were now on back order. A few items could be delivered on a Mon., the rest on Thurs. I told them to wait and deliver all on Thurs. We were given a delivery time of 12 to 4. I reiterated the 5:00 deadline issue. 5:00 came and went, and after 5 to 7 calls to a dispatcher who could barely speak English, I gave up and decided to wait until the following morning to reschedule. I got a call about 6:00 p.m. that the truck was 10 mi. away. I quickly called the gate and asked them to please allow the truck to come in. They agreed. By 8:00, no truck. I went to bed. About 9:30 I got a call (from the dispatcher) that the truck was now 5 mi. away. When I was able to speak, I explained again about the 5 p.m. gate closing for trucks. She put me on hold,came back and asked if I had a car. In my confusion I said, "Yes, why?" The driver wanted me to drive out of my community gate so he could pile my new furniture in my car and I could drive it to the house myself! What?
The next day, I rescheduled again. The day came and went with the same results. Assured the furniture would be delivered in the morning, I stayed home all day; by 5:00, no truck. This time the driver called and said they were running late. Again, asked if I had a car. I was beyond livid. The following day, my husband, still in Fl., called the Boca store and explained the situation to a manager. That manager called me and said all of my furniture would be delivered the next day in its entirety. The next day, I got a call from yet another person who informed me that some of the furniture was missing and not available for about a month. That's just about the gist. There's so much more in the way of phone calls, excuses, etc.
We canceled the entire order, went to a local store and had our furniture in 3 days. I will never, ever shop at Rooms To Go again. It's not worth the stress!
Betsy of Cedar Park TX (12/25/07)
On July 13, I had my daughter's bedroom set delivered from Rooms To Go Kids. I had just laid brand new carpet on July 11, and no one had even walked on it yet. When they delivered the furniture, the delivery driver tracked axle grease through my house and onto the brand new carpet. As I result, I refused to let them set up the furniture because the carpet needed to be replaced. They told me that the delivery driver had to pay for it himself and that if there was any way I can try to have it cleaned, they would reimburse me within 7 business days. Even though it is harmful to steam clean Berber carpet, I felt some sympathy for the delivery driver and called Stanley Steamer; they were able to get the stain out of the carpet. However, I then had to hook my bed up myself because they never came back to hook up my bed.
I was told that the check would be sent out immediately. It was still not here on Aug. 13, and I called. I had to call at least 10 times and was told that the responsibility was with Cory Home Delivery, not Rooms To Go. I told them that I bought the furniture from Rooms To Go, not Cory Home Delivery and that they were ultimately responsible. The customer service representative, Stephanie from Cory home Delivery, never returned my phone calls. I spent hours on the phone on hold trying to solve this problem. Finally, on Dec. 24, I received a check for $75, not the $113 that it cost me to have my carpet cleaned. Considering the carpet cost me $403 and it was special ordered, I think I saved them a lot of money.
The result of this is that I spent the money on cleaning the carpet that I had budgeted for school supplies. I did not have the cash to buy my children their supplies, and I was charged overdraft fees the week that I spent the money for the carpet. I have also been charged late fees from Rooms to Go for being one day late. I think they should reimburse me for 6 months of late fees for not having their check to me. I also think that I should be reimbursed for the entire cost of my carpet. I accidentally submitted that I didn't want a lawyer to contact me, but if I have I case, I would.
Nancy of Lawrenceville GA (12/19/07)
We have had trouble with rooms to go before, but now we are definitely not shopping with them again. We ordered a lot of furniture, and we were not called on the day of delivery or before to be told what time or time frame that the furniture would be delivered. Then I left a note on the door saying if they got here while I was gone (picking up my daughter at preschool) that they could call me on my cell phone, and I left the number. As I was leaving my daughter's preschool, they called, and in a very rude manner, said that they were waiting on me at my house. I told them I was on my way and they rudely asked how long I was going to be and I said 10 minutes or so. So they gruntingly accepted and then a minute later the lady at the RTG kids called and rudely stated that they were waiting on me, and I reiterated what I had told the men. Then I got caught at a red light, which made me a little longer than I had said, and the lady from RTG kids called me again and very rudely said that the guys said they had been waiting on me for a long time and that they were going to leave if I didn't hurry up. I told her it had not been long at all, and that I was almost there. She said something about how I had said I was only going to take 10 minutes, and it had been longer than that, and I needed to let her know exactly how long I was going to be or they were going to leave, and I was going to have to reschedule delivery! I said I won't be more than a few minutes: I am almost there. She then rudely stated that she would tell them that and hopefully they would decide to stay! So I raced home, where the men (who hadn't even used there 15- 20 minutes to unload their truck!) gave me dirty looks as I unloaded my preschooler and my 1 year old. Please don't ever use this place! This is not our first problem with them, but I guarantee it will be our last!
Tiffany of Plaquemine LA (09/25/07)
We ordered 2 bedroom sets the first was delivered incomplete due to the salesman not submitting an accurate order. The second set has attempted to be delivered 3 times - my husband taking off of work 2 days and myself paying someone to be present on the attempted 3rd delivery. The bed was reportedly broken on each delivery. I contacted the store each time - each time being placed on hold for at least 15 minutes. Managers never being available - Romey claiming to be the store manager and actually only the assistant store manager. I contacted the customer service department several times - top phone call hold for 25 MINUTES! I have paid this in full and not getting any response - they will not do a preinspection prior to delivery and basically the only remedy they have offered is continuing to deliver beds.
No furniture - wages to someone to sit and wait for a 3rd broken bed - wasting 2 vacation days. Wasting several hours on hold for no available manager.
Ariana of Jupiter FL (09/22/07)
I purchased a dresser and matching nightstand on 9/2/07, which was delivered to my home on 9/7/07. Upon being delivered, I noticed both pieces of furniture were damaged. We notified customer service within 48 hours of delivery, as required by the company. A week later, Rooms to Go picked up the damaged furniture and replaced it with another damaged nightstand. Again, I called customer service within the 48 hour window to report they delivered yet another damaged piece of furniture and was told I would have to wait 10 days for the company to come pick up the damaged nightstand and have it replaced. I asked if I could drop off the damaged piece at a local showroom and pick up a new one. Unfortunately, that was not an option, as I was informed you can not buy furniture directly off the showroom; I would have to wait until 9/25/07 to get a non-damaged nightstand. On 9/23/07 I received an automated call from customer service informing me they would be delivering the furniture anytime between 7 a.m. - 10 p.m.! I immediately called customer service to complain and to notify them that a 15 hour delivery window is completely unacceptable, considering we have already had to make ourselves avaialble 8 hours to have damaged furniture delivered to our home. At this point, I don't even care if I get a replaced piece; I just want them to pick up the damaged piece and never have to deal with this company again.
Jeffrey of Garden Ridge TX (04/12/07)
On 4/5/07 I made a purchase of dining room table set that came with 4 chairs and I purchased 2 additional arm chairs. They promised delivery on 4/7/07 between 8AM and 10PM. They never showed, they called at 10:15PM and said they could not make and would deliver the following Monday 4/9/07. When they delivered on Monday, they delivered the wrong chairs. We had ordered upholstered chair backs, but they delivered wood back chairs. We looked at the invoice and discovered the wrong data had been entered by the sales representative. When we called the store, they said we would have to come back to the store and make the exchange, but there would be another delivery charge. They would not waive the extra delivery charge even though it was their mistake on entering the order. They would not take the order back at all. We are stuck with chairs we did not order. We could pay for the exchange and delivery charge, but at this point I do not want to give Rooms To Go any more of my money.
Jerry of Rutherfordton, NC (04/11/07)
The living room furniture set was to be delivered today. They called me at work to ask directions to the house. When I found out they were driving a 40' big rig I said they would not make the turn to my house. They said they would take the furniture back to the warehouse and I would have to reschedule after 48 hours and they would send a smaller truck or two.
When I contacted R.T.G.on the phone they said I should have told them when ordering that a big rig could not make it to my house. Since they only deliver on Wednesdays in my area I have no idea when we will get the furniture.
Sonny of Wylie TX (04/09/07)
I order a complete bedroom set and a sectional couch on 03/26/07. I paid $170 for delivery, they delivered the bedroom set and the couch the next day, I received the couch wet, they did not load the items in the delivery truck by route. When they were making their deliverys, they place my sectional outside and it got wet(rainy day). When I told the delivery guys that I refused delivery for the sectional couch, they tried to talk me out of it. So, I call their customer service 1-800-766-6786, all the customer service could do was make apologies, they stated that they can re-schedule the next following week, and that the next day delivery was a courtesy delivery even though I paid $170.00 for delivery. This was the first day of work I lost. So, with no help from their customer service, I had to wait until the following week for my dry sectional sofa. The next following tuesday, my second day of missing work. They delivered the left side of my couch, so again I call customer service, and they could not explain why they only put down for half a couch to be delivered, I asked to have the items returned, and they stated We cannot refund your money ($3500.00), they can only repair or replace the merchandise. Which at the time there was nothing to repair or replace, just missing parts. Customer service stated that they can do an add-on delivery on the same week, like they were doing me a big favor. Finally, they delivered it on Sat. of the same week, which you have to sit around the house and wait for them. When I called the corporate office in Tampa 1-813-623-5400 they stated for my inconvenience they would give me a store credit of $50 - $100, after the headaches and time lost from work that is how they deal with you. They just get the money and they do not care about anything else.
Kathy of Long Beach MS (04/04/07)
I furnished 3 rooms from Rooms to Go in June of 2006. My living room set and Master Bedroom set was delivered about 6 weeks afterward. The first delivery brought the wrong sofa for the set in the Living Room. The second delivery driver sliced the correct sofa when removing the plastic wrap, then the driver was rude to me on top of that.
The sofa has a recliner on both ends. By the time that I received the sofa undamaged, the recliner on the right end didn't recline. They sent a repair man out to correct it and it seemed ok for a few weeks. Then the recliner was hard to open and made a clicking sound. Then a metal bar broke in the inside of the sofa and the back leaned back permanently. Now, both sides have done the same thing.
The third and final room was my son’s bunk beds/dresser/desk combo. They arrived at my house, and the drivers had my 13-year-old sign a document stating that I did not wish to have this assembled. They credited me my delivery fee for this. I am a single mother of three and there is no way that I could have assembled this. The drivers stacked everything floor to ceiling, and I had to pay to have it assembled.
John of Kingsbury TX (03/21/07)
I purchased an entire house full of furniture from Rooms to Go. Between the time of purchase and the time of delivery they sold my dining room set and back ordered me on the set. They did deliver the extra dining room chairs at the time of initial delivery. Over two months later they made an appointment to deliver the dining room set, between the hours of 3PM and 7PM. They did not show up. I left for a dinner engagement and as I arrived Rooms to Go called and advised that the delivery people were at the house and demanded to know why I was not there. I advised them that they were over an hour late and I had left. They had me return home and break my dinner date to meet the delivery people.
When I got home 15 minutes later they had left! I immediately called RTG and spoke to the manager Jose. I informed him of the entire situation. He called the delivery people but they refused to return to deliver the furniture. I told him that I felt I had been more than patient with them and wanted a refund. He told me that they do not do refunds, that I would have to re-schedule another delivery. I informed him that this was unacceptable, but he just ignored me and said he would call back in two days to schedule another delivery.
I have been without an eating table for over two months because they sold my furniture out from under me. Now my girlfriend isn't speaking to me because my furniture is more important to me than she is. They have almost $2000 of my money, have had it for months, and refuse to give it back even though I have NO MERCHANDISE to show for my money.
Tammy of Daphne AL (03/08/07)
I placed an order on line and ordered a new bedroom suit for my son’s birthday. Rooms to go did not deliver all of my items. I asked for a credit for the mirror I did not receive and they said they would only give me a 50.00 store credit. They were so un-friendly and would not work with me at all. I even said to pick everything up and refund me they said no. This is the rudest people and service I have ever received. The delivery guy when I called him on his cell (on my caller ID) made comments not in English and hung up on me.
Catina of Slidell LA (03/01/07)
I ordered a bedroom set from RTG on 12/29/05. It was backordered so I had to wait four weeks. Delivery was scheduled for Saturday 2/03/07. I got a call on Saturday stating the truck broken and rescheduled for Sunday. Got a call at 4:00 saying the truck was about one hour behind. At 6:00 I called the store and was told that the truck had to make the delivery that day. Waited some more and no one showed up. I called first thing Monday morning to see what happened and no one seemed to know. Was told I would get a call back later. The called never happened. I called them around 2:00 pm the same day and after being transferred to multiple peoplen was told that the delivery guy called me that morning (after I called them)and since no one answered the phone they brought my stuff back to the warehouse. I looked in my caller id box I did notice a strange phone number (not registerd to RTG). I have to assume that was the number because they did not leave a message.
When I tried to reschedule I had to wait 48 hours and they could not come for two weeks. I was later told that they broke my mirror and since it was on back order I had to wait three more weeks for another one. The furniture was delivered and not fully assembled. The plastic on the mattress was torn and my mattress was stained. Was told that they would come by to clean it when they delivered the mirror. The mirror was delivered on March 1. I did not get a call saying it coming so I was not home. THEY LEFT THE MIRROR BY MY FRONT DOOR IN THE RAIN!!!! I called customer service and was told I nhad to wait two weeks to have someone assemble it. Ridiculous!!!!!!! I lost everything during Hurricane Katrina and have a house to refurnish. I will not be doing it with furniture from Rooms To Go. I will never by furniture from them again.
T of Brooklyn NY (02/12/07)
I ordered the Cindy Crawford Twin Bunk Beds from roomstogo.com and based on the picture I expected the storage drawers to be included in the price. The only exclusions listed were for the bedding that was in the picture, no mention of the storage drawers being an additional cost. First, the standard shipping is $249.99 which includes setup...they did not setup when delivered and never mentioned it was already paid for to the person receiving the items. There were 9 nuts and screws missing and the drawers also.
I sent a complaint via email and was told I never ordered the trundle/storage drawers and would be given a $100.00 in-store certificate or $75.00 refund for my other troubles. So, if I now choose to buy the drawers for $299.99 plus $249.99 delivery/setup I could apply the $100 towards it. I feel that it was a misrepresentation of the product and will be disputing this with my credit card company. I don't know what else to do.
Susan of Arlington, TX (01/02/07)
I bought furniture over 6 weeks ago and had it delivered, which took a wait of 15 hours. The bedside table was damaged and I have had 2 appointments (with a time frame of 4 hours) that they did not show up, but called to say they would be there in 3 hours. Couldn't wait any longer had to go to work. Now I am scheduled for the 9th.
I waited on the phone for 1&1/2 hours to make the appointment to the same Bee Gee's song "How deep is your love". I will never ever buy anything there again.
Marisol of Miami FL (11/13/06)
I have purchased a Cyndi Crawford dinning room set and it was expected to be deliver on 10/28/06 and it never arrived. Restriction applies to the time of delivery on th complex where I live which Rooms To Go was very well aware of the time form 9am to 6pm. I schedule a 2nd attempt this pass Saturday 11/11/06 and the same thing happened the delivery was a no show. I called Warren G at Rooms To Go and he was suppose to call me back and I'm still waiting for his call and today is 11/13/06.
I had a very important dinner scheduled for my boss on 10/29/06 which I had to reschedule to this passed Sunday 11/12/06 which I had to cancelled once again. I was so ashamed and embarrased. I couldn't beleive that it happened twice. I'm cancelling the order and I want a full refund.
Rod of Gaston SC (10/23/06)
the first delivery of leather furnture and tables and lamps, the leather sofa and loveseat were damaged, the delivery crew damaged our door, walls, the 2nd delivery crew bringing the replacement furniture damaged the home further including siding on the front porch when they 'threw' the sofa out the door and off the porch, I filed a claim according to their methods on Sept 15th, bought on July 25th, 2006, can not get any answers to voicemail or email, I have left no less than 6 messages and 6 eamils at customer service and the local store,
Elsa of Charlotte, NC (10/14/06)
The contract delivery people damaged my carpet, another nearby sofa and the walls when they delivered furniture. Upon contacting Rooms to Go they said that someone would call that day but no one did. I called the claims department every day for a week and no calls were returned.
After a week I received a boilder plate letter stating that if I did not hear from the delivery company I was to get 2 written estimates for the repairs and I had a limited time to procure them. I couldn't get anyone to come out and write estimates so I ended up making the repairs myself.
In the last 3 months, I have spent about $3500 in that store and in the past I have spent upwards of $10,000. I will never shop there again.
Trish of Austin TX (09/21/06)
I'm on my second delivery of a piece that doesn't work or was mis-pulled. Have been told that Rooms To Go has a no-refund policy and that I have no recourse but to keep trying to get the correct furniture. When the first piece wasn't right, it was left here and sat in our kitchen for 7 days until the correct piece was delivered and the incorrect piece picked up. This was after I was told I had to physically go to the store to make sure the correct order was on the books.
It was an hour drive for me and an hour in the store dealing with this, and another hour drive back. After walking around a huge sectional in our kitchen/living room for 7 days, the second delivery came and it was wrong again!! When I refused the delivery which I was told to do the first time, when I called Customer Service, they said it would take 48 hours for them to inventory the piece back into their warehouse and that I would need to call back in 48 hours and reorder!! I said I would rather just not deal with them anymore and once more they said no returns and I had no recourse, no exceptions. The sofa costs $2,491. It stands where I need to call to reorder the correct sofa (again) and then wait 7 days for delivery of what I hope is the correct sofa.
When we apologized to the delivery guys that they had to reload the sofa back into the truck, one of them replied that his day consisted of delivering more incorrect orders than correct. Meanwhile, after several weeks, we sit here waiting on a sofa that I expect will not be correct again and no recourse!!!!
Troy of Plano TX (08/25/06)
My wife and I went to Rooms To Go in Frisco TX and ordered a couch, chaise and leather ottomon. We were told that it would be delivered on August 25 between the hours of 8 in the morning and 12 Noon (we even received a courtesy call stating those times). Around 11:30 they called and said that THEY were running behind and that it would be after 1:00 PM. My wife took off a 1/2 day from work hoping that it would be delievered early- that didn't happen. At 12:00 I called my wife at home (I was at work) and let her know that the guys are there and to give me the gate number so that they could get into the complex. When I called back the Customer Service number I could not reach anyone (apparently you have to go through customer service before you can get in touch with their drivers)
I called about 5 times within 5 minutes and did not reach anybody. I immediately called my wife back who got in her car and went to let them in at the front gate-THEY WERE GONE!!!!!!!!!! No where to be found. My wife called ME back immediately and very upset, not a good thing! and told me what happened and once again I tried calling Customer Service and lo and behold someone answered. They proceeded to say that it was OUR fault we weren't there to open the gate (which we were) and that the driver has the RIGHT to leave when and if they please! B.S.!! Now they are telling us WE have to wait until NEXT Tuesday!
Willie of Gainesville FL (08/05/06)
I purchase a dining set, which I paid for in cash. I was told at the time the items were in stock and delivery was set up for 8/2. Only part of the furniture was delivered and it was properly set up as stated (satisfaction guarantee)and the table top was missing. They promised to make it right on 8/5, and the product was in stock when they arrived, the table top still was not delivered, but they brought additional stools instead. I drove to the store to voice my dissatisfaction. I got rid of my old furniture based on the new furniture, which I still don't have. I had to cancel an event at my home because we didn't have a table.
I have lost time at work waiting for the delivery that never came and I had to drive back to Jacksonville from Gainesville just to speak to the store manager. Whenever I called they said she was unable to come to the phone. I am not with out my dining room set going on two weeks. Plus, they have a no return or no refund policy on brand new furniture.
Sealy of Austin TX (08/02/06)
I purchased many items from Rooms to Go, spent close to $10,000 in furniture. I had a total of three different deliveries. The first two were through their Express Delivery service, which are 'all day' deliveries. In both cases, the delivery showed up very late in the day... annoying, but acceptable. On the third delivery, it was a back-ordered item and took two weeks before they would deliver it. I received an automated call two days before my delivery time with a 4 hour window. The time was inconvenient for me, so I called their Customer Serice number. I was told that either I be home for the delivery or else I would have to wait over two weeks before I was to get my furniture.
Basically, they were going to give my couch to someone else and I would have to wait for it to be reordered. I spoke with their Customer Service representative and a store managager and neither of them offered me any sort of help. I also asked to talk to a Customer Service supervisor, I am still waiting for that call. I have gotten deliveries for many other companies (Lowe's, Oak Express, Denver Mattress) and all of them were happy to work with me on delivery time.
Laura of Miami, FL (07/16/06)
The delivery with Rooms to Go was completely unacceptable. During my first delivery, the people who came to my house were rude and failed to assemble the furniture correctly. I had to chase them down to get them to put my bed together, since it fell apart the moment they left.
For the second delivery I was given a time window of 12 - 4 pm. The delivery guy arrived at 6:19 pm, without as much as a phone call. He then informed me that my chair was not on the truck.
When I called the manager he laughed at me and called me names such as ridiculous, unreasonable, and horrendous. He then told me he'd call me the next day, refusing to fix my problem or give me any information.
Curtis of Pensacola, FL (07/01/06)
I was assured that my "damaged on delivery" furniture would be replaced and delivered on the 1st of July. Well living up to their standards, or lack of them, I was told that delivery has been postponed until the 8th of July because the product was on back order. So I complained to Rooms to Go and the person I spoke to told me the furniture is available they just can not deliver until the 8th of July.
I requested that someone from management call me. I am still waiting.
As far as canceling the order and getting my money back their return policy is such that they win when they are doing the delivery. You have 48 hours from the time of purchase to cancel the sale, but your delivery date is usually 1 week after purchase. If the furniture is screwed up and damaged, you can still get a refund and return the furniture but only 80% of your money will be refunded. So basically on a $4000 purchase if refunded they keep $800.
Damages? Well, lets see, increased madness and sore foot from kicking self in rear end for not checking out this company prior.
Jean of Raleigh NC (05/19/06)
I ordered my furniture (couch, chair and ottoman) on 3/16/06. I was told that day that delivery would by 5/5/06 - which seemed long to me considering this company advertises next day delivery. When the salesman sold the couch and chair to me he advised that i purchase the leather protector plan for $128. I declined. When he was reviewing my statement with me, the $128 was still on the bill - i told him that i declined that service. He deducted the $128 and then i signed the document.
The day prior to my delivery i tried numerous times to call their delivery hotline to see what the 4 hour window of delivery would be. The service never did have the 4 hour window and the store was closed that evening. I waited til the next morning (the day of the delivery) to call and see what time the delivery would be. I was told that i had $128 balance on my account and it wouldnt be delivered. I had to speak with the store regarding this. Hours later when the store opened, i spoke to the store manager - he informed me that the salesmen added the $128 back to my bill to make his numbers look better for the month. My furniture would still not be delivered on the promised day because my furniture was given to the next person on the list.
I was told my furniture would now be delivered on 5/19/06. On 5/17/06 i called to make sure the delivery was still on 5/19. I was dumb-founded when i heard the customer service rep tell me that the delivery was cancelled because i had $128 balance on my account! When i called the store AGAIN, this time i was far from cordial, i was told that it would be handled, new delivery was 5/23/06, Rooms to Go will pay for the shipping charges. This will be continued, not sure if the furniture is coming 5/23/06 yet.
Andrew of Sachse TX (04/26/06)
First off it needs to be stated that I have probably had equivalent of 2 full houses of furniture from Rooms To Go over the past 10 years. After my last experience with them, I will not ever be buying from them again. The begining, we, my wife and I, went and bought some new family room furniture. A couch, chair, coffee table, sofa table, 2 end tables and 2 lamps. The sale went fine and we left awaiting delivery day.
Delivery day arrived and the Delivery guy comes to the door with a box and sets it in my front room and states, "Your lamps are broken." He then goes out to the truck and brings in 4 huge boxes and sets them in the family room. The guys state you have to put those together. Ok so I am now extremely aggravated that this was never stated during the purchase, but whatever, I can do that.
Next they bring in the sofa and the chair all wrapped up and set them down. The delivery guy hands me a paper and says to sign by the lamps that they were broken and to let Customer service know when they call in about an hour and they will set up an exchange. He states he will be right back and goes to his truck and leaves.
I am now standing there with boxes of furniture that I have no idea what condition it is in, sofas that are wrapped up and not even placed in the correct location, and a box of broken lamps. So I decide to wait for the customer service call that, I have always recievd an hour or so after a delivery, it never comes. Not Friday, Saturday, Sunday, Monday or Tuesday.
We call customer support and they say they do not show the lamps were broken. We unload on the representative and she informs us that we will have to be home on a Monday - Friday and must be home all day. They can not provide a window for delivery and will only give a 12-hour window. Having just taken a day off to get the new furniture, this is rather unacceptable. The rep states that the only other way is to have the store exchange them. So we go this route and call the store. We speak to our sales person and he ensures us that the lamps will be in a week later.
So we wait, and call a week later on the delivery date and SURPRISE!!! No lamps, in fact they had never even re-ordered them. Now we speak with the Ordering Manager, the Store Manager will not speak with us, and he tells us he will re-order them and we will have to come to the store to pick them up in about another week. Numerous calls are made to the Store Manager and no calls are returned, and when the day comes around when the lamps should be there again, SURPRISE! no lamps. The ordering manager tells us "things happen", and he will re-order.
We state to them to just return all the furniture and they say they do not return? Unbelievable.
Patty of China Grove, NC (04/26/06)
After I made a purchase, the salesman tells me that they can't deliver accessories (a large tree) and naturally it won't fit in my car!! So I have to find a truck to get it home (40 miles away). I was able to get a smaller table in my car but had to wait a full 30 minutes at the back door and the salesman never showed. I finally went back in and just picked up the table myself and walked out with it.
The delivery process is a nightmare in itself. Never again will I purchase from Rooms to Go.
Julie of Antioch, TN (04/24/06)
After a faulty futon from Wal-mart failed to live up to expectations and a couch from JC Penny never arrived, I decided to try Rooms to Go.
20 minutes in the store and I found a living room suite, a salesperson, and myself with a $1,911 RTG credit card balance. The sales lady was very nice and scheduled a delivery date on 4/5. I asked her if they delivered on Saturday or after 5 and she said that she wasn’t sure, but when they called two days before delivery to set up the appointment time, I could change the date and time.
However, when RTG called to “set up an appointment” it was an automated message telling me my time. I returned the call only to find out that the order was already on the truck and that in order to reschedule I would have to cancel the order and re-order. Since I only live 20 minutes from my job, she offered to schedule a "1-hour call ahead".
April 5th arrives and I receive a call stating that the driver of the truck is at the apartment and no one is at home. I bring the lady up to speed on the 1-hour call ahead and she basically says tough luck. I ask if they can wait 20 minutes for me to get there. They can’t. I offer to have my apartment management go open the door and let them in. They’ve already left. Can they come back by later? No. Can they drop it off at the store and I will pick it up tonight? No. What about at the warehouse? No. At this point, I have exhausted all efforts that I can see so I ask to reschedule delivery for the following Saturday and then I am informed that I must wait 48 hours until I can even call back to reschedule AND on top of this, they cannot reschedule my delivery for at least 5 more days after that.
Infuriated at this point, I call customer service (*hint* if you have a problem, these are not the people to call). The CSR told me twice (and my boyfriend once) that I would have to wait until I received the delivery in order to discuss compensation for having no furniture for a month. My furniture arrived and I called to “discuss” compensation and was told “we don’t do compensation.” Excuse me? Why was I even told to call? I know why, because had I been told that, I would have canceled my order, along with any other sane person. Kevin, a manager, told me “I see no reason to compensate, you got your furniture.”
Kimberly of Red Oak TX (04/15/06)
We purchased a sofa and a leather chair at two separate times. The sofa was delivered to our home with some damage to the feet and woodwork on the frame. When I called to have them exchange the sofa, they told me that they would have to send out an evaluator to look at the problem to see if it could first be fixed. They could not come during my hours of being at home. They told me that they did come out on Saturdays but that they would not come to "my area" because it was not within their Saturday work zone.
I purchased a warranty for this and still have yet to be able to get anyone to come out on the weekend since I cannot take off to be there during the day hours before 5. It has been almost six months. Also, I purchased a leather chair and was told that I would receive a call when it came in (approximately 2 weeks). I never got a call and after about 5 weeks, I telephoned the customer service to see if the chair had arrived. I was told that it was there and I would need to set up an appointment date to pick it up - so my husband called them back (this was on a Tuesday) and made arrangements to pick it up that Friday evening. He told them that he got off of work at 6:00 and he would try to be there by 7:00 to pick it up because that's when they said their closing time was. My husband said that if he couldn't make it, then he would call back to pick it up Saturday.
Well, he didn't make it. When he called Saturday a.m., he was told that they would have to make a call to have it released and that couldn't be done until the following week. So we called the person who sold us the chair (M.D. Nelson). He said he would find out what was going on and call us back. He called back and stated that the chair had been discontinued and that the only chair we could get would be the one that was used as the floor display, or we could purchase a different chair. We told him we didn't want a different chair but the chair that we had ordered and paid for and that we did not want the showroom one. He said that was all he could do since the chair had been discontinued.
We asked for a refund and M.D. told us that he would have to find out about the refund and get back with us. The more my husband and I thought about this, the angrier we became. We called M.D. back and asked how could the chair be discontinued when we were told that "our" chair was already in the warehouse ready for pick-up and we were scheduled to get it the night before. He then changed what he said and stated that because my husband didn't make it on Friday night to pick up the chair, that the computer automatically generates the chair to another person and that the chair had been given to someone else. How wrong is that?
We had already paid for the chair and it was ours, yet they give it to someone else knowing that the chair had been discontinued and we could not get another one. Now we are waiting for a refund. This is TERRIBLE customer service. They had our money for six weeks and never bothered to call and tell us the chair had arrived. Then they give the chair to someone else knowing that one would not be available for us even though we had paid for it. I will never purchase another item from Rooms To Go.
Joellen of Beaufort ,SC (02/24/06)
On Jan. 21 I purchased a bedroom and living room set from the Rooms to Go in Savannah, Georgia. Everyone at the store was very nice and helpful. Our delivery date was set for 2 weeks later, Feb. 4. We received all of our pieces on time but one of my lving room lamps was broken. The delivery person said it would automatically be placed on a future delivery date (I had a chair coming the next saturday).
I called customer service just to be sure the lamp was on it's way and was informed that the delivery crew was an outside contractor, so cust omer service had no way of knowing my lamp needed replaced unless I called, which thankfully, i did. They arrived with my new chair and lamp and I thought everything was done.
Then, when I unpacked my lamp I noticed there was no lampshade!!! I called cust service and was assured that the lamp shade would be sent via UPS within 7-10 days. 2 WEEKS later (Feb. 24), over a month since I purchased the furniture, and I still do not have the complete set of furniture that I paid for. They are sending me another shade...who knows when it will get here and they refused to exedite the shipping.
Ron of Winchester TN (01/15/06)
After a very nice salesperson promised us we wouldn't have a problem with delivery of a large bed (we had no truck to take it home, and could not heed your waarning) our delivery never showed up, and they had my wife waiting from 6:30AM all day long. No one called back for hours until finally the dispatcher said they couldn't find the shipment. We cancelled the order with the Chattanooga Store Manager and hope to get our credit card credited back. We learned our lesson and will NEVER deal with Rooms to Go again.
Joanne of Coral Springs FL (01/14/06)
I have ordered furniture for our new home for the whole house! when the delivery came it was all wrong with other peoples furniture. We live on the other coast and make special trips. they either don't show up or something else goes wrong. they communication skills and warranties are not honored and lack such response! I have put up with so much aggravation with this company and it is so impossible to contact someone in there administration department. they always seem to intercept it. somone needs to investigate this company and I am ready for a nervous breakdown. they do give a complete runaround to everyone I speak to not just us...why does this happen. I rather go to a garage sale next time. I spent 3 homes to decorate the prices, are good but the aggravation is NOT Worth it!!! look at all the other complaints, could everyone be wrong?
Montez of Mckinney TX (01/14/06)
10/29/2005 - Purchase two Armoires, Comtempo Armoire was on backorder until after the first of 2006. Delivery date of first Armoire - Cherry was 11/03/2005. There were scratches, non painted places, and the doors did not align...not to mention it didn't even match the bedroom set that was purchased several years ago, although it matched in the store. I was willing to accept the color difference. Contacted customer service and they said they needed to send out a tech to inspect. We told them don't bother because it is defective and not showroom quality. We told the salesman to just come get the Armoire and cancel the order...that's when we found out they don't do returns after 48 hours of purchase.
They finally send out a replacement several weeks later. We get a call that the second Armoire is in and gave a delivery date of 01/03/2006. They were late deliverying and set it up without the legs attached, defective places on the Armoire - AGAIN. Called Customer Service and again they said it would be a week or so before they could get another delivery...mind you the Armoire is in the middle of our living room! Customer Service called back with a delivery date of 01/13/2006, and gave the time of delivery between 4 - 8. I told them no one would be at home till after 6. The customer service rep said she would make note for the driver!
Dispatch calls my daughter at 4:19 at work and says that they're at the house and no one is here. She told them they were not supposed to be there until after 6...they said they can't do that. She told them she was leaving work right now and that she'd be there in 20 min...She arrived at the house at 4:40 and they were gone! We called customer service and they said they'd have to reschedule. We called the salesman and he said there's nothing they can do. We called the Regional Mgr and yet to here from him. So, we're stuck with an Armoire in the middle of my living room until they can get another one out here...at their convenience!
Brad of Bluffton SC (01/13/06)
My wife and I purchased furniture from Rooms To Go in October of 2005. We ordered a bedroom set, dining room set, and a living room group. All pieces arrived in good condition except the sofa table. And so we begin. The corner of the sofa table had been crushed from mis-handling of the supplier or in shipping. Either way, it was damaged when I opened it. I called Rooms To Go to resolve and they sent out a new table in a week's time. The new box looked like it was opened for inspection and in fact had been. A slip of paper was taped to the box saying that it was personally inspected due to a customer service complaint. I opened the box and looked over the table. It was fine. However, they obviously did not inspect the contents of the box because the two long horizontal shelves that are STRUCTURALLY REQUIRED were missing.
What kind of company does this? How can you screw up after someone has "personally inspected" the package after a customer complaint? I called Rooms To Go once again. They gave me a $50 credit (which I am still waiting on since November) and said they would send out the shelves but it could take up to another week. A box arrived about 4 days later. I opened it up and much to my surprise they sent the wrong pieces! They sent me the vertical pieces when I specially stated the long horizontal shelves.
This was also repeated by the person that I was on the phone with. This company has got to be the most incompetent as far as customer service is concerned! It is now January and our sofa table is still in pieces waiting for the correct pieces to arrive. When I asked "When will I receive the pieces?" I was told "It depends...."
Mariline of Mcdonough GA (01/05/06)
I placed an order for a bedroom suite for my son on January 1st, 2006. They stated that with express delivery, I would have the furniture delivered to my home on January 4th, 2006 between 10 a.m. and 10 p.m., and "no, the delivery person could not call me to let me know a timeframe.That's why it's 'express delivery'. Since my son did not have a bed at this point, I took the day off from work, rescheduled several personal appointments, and waited.
At approximately 9:30 p.m., the delivery person called me to say he was on a certain road, which is approximately 4.5 miles from my home, and since there was traffic, he could not make it to my home with the delivery. I stated that if he could turn around I could guide him through a different route. He stated he could not. Mind you, in order for this driver to get back on the interstate to go back, he would have to drive in front of our subdivision. Yet, he chose not to deliver. I contacted the manager who said that the only thing they could do was attempt redelivery several days later between 8 a.m. and 8 p.m.
Nevermind that I lost money for time that I wasn't at work, nevermind that I rearranged my entire day and waited at home all day. In the manager's words, "that's the best we can do." So, I've decided to take my business elsewhere and never shop at Rooms to Go ever again. My business is gone forever. Their lack of disregard for the customer, and lack of customer service is revolting to say the least. I had never before dealt with such unprofessionalism.
Lillian of Brentwood NY (12/30/05)
My husband and I ordered a gorgeous wood sleigh bed. It was delivered the beginning of October 2005. The delivery crew unwrapped the components of the bed outside at the end of our driveway, which is where they left all of the cardboard, plastic and other garbage. This after my husband waited a full day only for them to arrive after 5 when it was almost dark out. They rushed to put the bed together in less than 10 minutes and left trash at the end of the driveway. I came home and in the pouring rain we had to clean up the mess outside.
If that wasn't bad enough, my husband looks over the bed and says it has a nick out of it which wasnt noticeable originally. We complained to Rooms unlimited immediately. They sent out an inspector who fixed this problem. However, after closer insepction we realized that the finish wasn't on the rail board on one side and looking at the footboard of the bed, there were nail heads showing under the wood. One of these broke through.
In addition the leather was not laying flat on the headboard and had puckered. We spent almost $2,000 on this bed only to have Tracey tell my husband "Well if you wanted perfection you shouldnt have purchased wood". She also stated that the leather was industry standard. My husband was furious, he told her come and get the bed we dont want it, she said we cant take it back. He said then give me a discount and fix the problems and I will keep it and she said we dont give discounts.
Mike of Dawsonville GA (12/20/05)
I was shopping for a sofa to move to Chicago when the sales person told me Rooms To Go delivered in Chicago. I made the decision to furnish my new place with new furnishings. Several days before my first delivery date I was told that the order wouldn't fit on the truck and that part of the order would be delivered on December 7 and the remainder would be delivered on December 16. The December 7 delivery arrived (2hrs. past their delivery window) with dining chairs that were not the color that was ordered and half of the order was not on the truck.
Called RTG and was told they were out of stock and would deliver on December 16 and January 9. Keep in mind that I was told that they were in-stock when I placed the order. I spoke to Jerry Alderman who assured me that the order would be delivered in full on December 16. On December 12 I was called and told the order would be delivered on December 23 and that December 16 was the day the truck was being loaded (I have no idea why RTG would think I cared when they loaded their truck. I explained that I would not be in town on December 23 and they said that was too bad and that they didn't know when the next delivery would be made. I hired someone to house sit during the December 23 delivery window. Today, December 19, RTG called to tell me that the truck had been involved in an accident and that the delivery would now be made on December 31.
These people haven't a clue as to how to operate a business. They build a big store and sell a great concept but they simply can't deliver the goods. They they lie. Do they really think we would believe their truck wreck story. What happened was they couldn't get a truck to deliver on December 23 because the driver didn't want to be in Chicago for Christmas. Why not just tell me that instead of lying. This company stinks.
Trever of Greenswood SC (12/13/05)
On October 10, 2005 my wife and I ordered approximately $7000 worth of furniture including a dining room set, living room set, bedroom suit,entertainment center and an armoir and dresser. The original date for delivery was scheduled for November 8. When the furniture arrived, many of the pieces were scratched and damaged, so we had the pieces removed to be replaced. When we called the customer service number to inform them of the problems, they were eager to replace the damaged furniture. My initial thought was that they were very responsive to customers and that this would be resolved immediately. I could not have been more incorrect in my assumption.
We have since had four more deliveries of damaged furniture, and still do not have a complete bed set, a damaged armoir or completed entertainment center. I have called the customer service number only to be tranferred from one person to another, not called back when I have requested, and been told that there is nothing that can be done except for me to wait until the next week. It is now December 14. Rooms to go has demonstrated to me that they are only concerned with the sale and not the service after the sale. With the exception of one person we have spoken to, every representative has been rude, sarcastic, and not helpful in any way.
The managers are not responsive to the concerns of the customer and have only been effective in saying "there is nothing I can do". I just wonder how this company has stayed in business this long when this is how they treat their customers? I can only assume that they have become immune to the complaints since this has happened to many other I have spoken with.
Heather of Jonesborough TN (4/1/03):
I ordered really nice leather furniture, which I never thought that I would do. It is just so expensive. I liked the furniture that I picked, but regret that I purchased from Rooms To Go. I first received a call for the time frame the furniture would be delivered. I called the Customer Service to confirm this delivery time (01/17/03 - Friday). I was not informed until after the fact that the delivery date they gave me was the date and time it was leaving the warehouse.
I took time off from work for the delivery and it was not even delivered. I had to call the Customer Service that day and was informed of the actual delivery date (01/19/03 – Sunday). This was not the last time I would be given the delivery date it was leaving the warehouse, thinking that this was the actual delivery date. No one from Customer Service informed me of the difference. When the furniture was finally delivered, the sofa was damaged either while being loaded on to the truck or during delivery.
I immediately called Customer Service to inform them of the damaged furniture and to re-schedule another delivery date. They came with the next delivery (about a week later) and the truck driver noticed that the sofa that he brought was also damaged. I again called Customer Service to re-schedule another delivery date. The next day I noticed that my loveseat had a patch that was peeling off. This loveseat did not come directly from the vendor. Rooms To Go had obviously and meaningfully sent me a defective piece of furniture (At least this is how I feel). I am now beginning to regret my purchase, but I would try to give Rooms To Go the benefit of the doubt. I am still frustrated that I would receive damaged furniture that had been repaired. I paid for “new” furniture and not “repaired” furniture.
I then called Customer Service to notify them of the furniture and scheduled a Technical Representative to look at the furniture. When the Technical Representative saw the repaired loveseat, he openly questioned why someone would repair the loveseat. He agreed that the damage to the furniture (both the sofa and loveseat) was not repairable.
I then re-scheduled another (3rd) delivery of supposedly new furniture. The reason why I write this letter is due to this delivery. First of all, my fiancé had to help the deliverymen because they could not handle the furniture, which is inexcusable. My fiancé did this out of kindness. The sofa was then replaced with yet another damaged sofa. The damage to this sofa is so extreme, that whoever loaded it on the truck did not care about the customer. The front section of the charm arm had been scuffed. And the top frame was also damaged. Also, the loveseat, which was supposed to be replaced, was not even on the truck.
I have to wait another 2 weeks for delivery of replacement furniture. I have taken time off from work to schedule around these deliveries and my fiance who works 3rd shift has had to stay up for some of the deliveries. I will have to repaint the walls and either replace the carpet or find someway to clean the stains.
Regina of North Miami Beach FL (3/28/03):
We purchased a suite of leather furniture (sofa, loveseat and armchair) from Rooms to Go on 10/27/02. We took delivery on 12/03/02 (day one off work) but received only the sofa and love seat - the chair was on back order. The color of the pieces we received did not match so we called the customer service and told them that we wanted to exchange the loveseat at the same time the armchair was being delivered. The armchair and second loveseat were delivered in January (day two off work). Again, the colors did not match that of the sofa. We called and they sent out a tech (day three off work) who agreed that there was a color variation.
We went to the store and spoke with a very agreeable manager by the name of Laeticia Saunders (who has since left the company) who explained that variations in color cannot be guaranteed and suggested we might want to pick another suite of furniture which we ended up doing. Of course it was more expensive (by about $700). She did manage to extend the no interest no payment by a few more months (a new promotion was on at the store). Delivery of the new suite of furniture came on 03/26/03 (day four off work). The entire new suite was damaged when it was unwrapped so my husband refused delivery and had the delivery men take back the sofa and loveseat from the original suite. They had no room on the van for the original sofa.
Delivery cannot be made now until 04/03/03 (day five off work). I have been trying unsuccessfully to get in touch with a supervisor/manager so that I can have them guarantee that the furniture will be examined by a supervisor/manager prior to wrapping for shipment. My husband's experience with them is of holding for ages and ages to be told again and again that "there is nothing we can do".
I am totally unhappy with the whole purchase experience with Rooms to Go. Customer service are symphathetic and courteous but consistently unhelpful. All I ask is for is the quality of furniture on display in the store, the quality of furniture which I am PAYING for delivered to my apartment by drivers who don't grumble and cuss about carrying furniture upstairs. Our lives have been regulary turned upside down with the unsatisfactory, unprofessional performance of its duties by Rooms to Go!
Joan of Carrollton TX (3/18/03):
My furniture arrived damaged. I had taken off work for the day for delivery. I requested new furniture be brought that day. I was told no, we set up delivery in March. On the new delivery day more damaged furniture arrived. I also had furniture I previously purchased and the stain protection isnt being honored. I have asked for a refund and no one has returned my call. I have called about my damaged furniture and noone has returned this call either. Rooms to go owes me a refund of $124.00 and has not refunded yet, or returned my call on this. Basically bad consumer relations.
Jalilah of Charlotte NC (3/17/03):
In October of 1999 I ordered a bedroom Group from RTG, I set the delivery date for the first available Saturday which was 14 days after my order was placed. The delivery date came but there was no furniture delivered. I called and was told that the delivery date was rescheduled but I was not informed. A new date was set for approximately one and a half weeks later.
When the furniture arrived, the majority of the group was damaged and some of the pieces were missing. I received a footboard for the bed that was broken, side rails that did not match and had white paint scuffs and dents on the one that was correct as well as no support feel for the slats under the bed. I asked to have the bedroom group taken back and have a new group sent out all at once. I was told that the delivery people could not take the furniture back and that I had to call to have the problems corrected. I called and spoke with RTG customer service center and was spoken to VERY rudely and sent through many changes but finally got a delivery date set for about 2 weeks after the call was made.
When “new” furniture was delivered all of the items that were damaged or missing were not replaced or repaired. I did get a new footboard and the side rail of the correct color and it also included dents to match the existing side rails and still no support feet. Once again I called RTG customer service department and was told that the bedroom group had been discontinued so I would not be able to get new side rails without dents or paint scuffs. I was instructed to go speak with the store manager at that location.
I went into the store and spoke with the store manager Bill Limberty to see what could be done to rectify the situation because I was not satisfied. Mr. Limberty instructed me to look around the store to see if the was anything that I was willing to exchange it for. I saw nothing that I was willing to pay my money for. Mr. Limberty told me that all he could offer me was an exchange because it was told that it was against “company policy“ to take the furniture back and or give a refund. He then offered a store credit of $600.00 and stated that was all that he could do. I felt that I had no other option because RTG was not willing to resolve the problem to my satisfaction.
I chose a dining room set that consisted of a table, an extension leaf and 4 chairs. Three delivery attempts were made and all 3 times damaged furniture was delivered. The first time I received 3 of the four chairs broken and a dining room table with 4 corners smashed in. I again had to call to have “new” furniture delivered. The second delivery was made I only received one new chair, and a dining room table with 3 sides smashed in rather than 4. The 4th and final delivery was never complete because they delivery people never showed up.
I spoke with a CSR and was told that because I took the store credit I accepted the damaged furniture and nothing more could be done. Immediately I wrote a letter to the finance company stating in chronological order the events that took place with RTG. Shortly after I received a letter stating that my account had been credited and closed, if they needed further information they would contact me. I was never contacted after receiving this letter. I received a letter in September of 2001 from Rooms To Go stating that my account was past due and that I needed to sign paper work to reopen my account. I sent a copy of the letter from their finance company as well as a statement declining to reopen the account. In July 2002 I received a copy of my credit report and the RTG account had been reopened and placed in collections.
In February of 2003 I received a letter from a collection agency threatening to take legal action if I don’t pay the balance due. Because the account had been reopened and placed in collections my credit score has been effected negatively. I am waiting for the day that a class action lawsuit is filed against ROOMS TO GO so that all of the “Valued Customers” who were treated like no so valued customers can get their money back. If I was supposed to a valued customer, I would hate to see what a regular customer was treated like.
Angie of Franklin TN writes: (3/1/02):
We purchased a living room and dining room set in July 2000. When we bought them, we were informed that there was no way that they could both be delivered on the same day, so we really should have been wary of this company at that point. But we decided to go ahead anyway, even though that meant two days off of work.
So the glass top dining room table and chairs was delivered, and the tabletop would not sit level. If you touched it on one side, it would tip towards you. We called customer service, and we were told to put something underneath the glass so that it would be level. I told them that I wanted someone to repair it. (Even a year and a half later, this is yet to be done.)
Then we received our livng room furniture. Long story made short, the men had trouble getting it in the front door to our apartment. There is a common stairwell outside of our door, and there is a light fixture right outside of our door. When the men tried to SHOVE the couch through the door, the light fixture and a circle of ceiling around it was torn out. The men apologized and asked that we not tell Rooms to Go about this incident because they were contractors and they would be fired. So we got their card and were told that they would be contacted within 30 days.
After about 3 months, I called Rooms to Go to see about someone replacing the fixture since we had not heard from the delivery men, and they would not answer the number provided on their card. After talking to several people, we were eventually told that there was nothing they could do about the wires hanging from the hole in our hallway. I called every day for three weeks trying to talk to a supervisor, and funny thing, there was never one around. We got the run around for six months, and we had the hole fixed ourselves. We sent the bill to Rooms To Go, and after another 6 months, they gave us a credit for the repair. The whole time, this would have been a more pleasent experience if there had been competent people and maybe a supervisor at the customer care center.
Tammy of Dothan AL (7/27/01):
Rooms To Go delivered my two curios July 2000. One was damaged on the top left corner and was missing a glass shelf. I was told a replacement would be sent. Months pass and no replacement. Since then I have contacted customer service numerous times, written a letter to their finance company (complete with pictures) and have not received a response.
Each time a customer service rep. would tell me that a service technician would call. Finally, a rep. told me that they do not service Alabama but a I-95 service rep. who comes to Alabama once a month would call me. It's been a year so I doubt it. Do I have to pay for this $700.00 piece of damaged furniture?
Tammy should sent the company a certified letter setting a 30-day deadline for a refund or adjustment. After that time, she could sue the company in Small Claims Court..
Glenn of Lawrenceville NJ (7/20/01):
I ordered furniture from Rooms to Go over the internet April 2001. The furniture was on backorder and they said it wouldn’t be delivered until the first week in June. In June they called me and told me it would be further delayed for 2 more weeks. Finally, they showed up. However, they were missing a nightstand and the footboard to the bed.
The guy on the truck told me the nightstand was buried in the truck and they would deliver it on the return trip as they had more stops to make. They never did. They also told me they had all the pieces to the bed but the footboard and that they would have to store the rest of the boxes containing the other pieces of the bed in my garage until the footboard comes.
Furthermore, the tabletop for my dining room set was dented and had some sort of stains all over the top. They told me to call the main office to arrange another delivery date and explain what happened. When I called the main office the customer service representative was extremely rude. I explained to her that I was missing furniture from my order that I placed over 3 months ago. She replied to me by saying, “that’s the consequences of ordering over the Internet.” She told me I would have to wait another month for delivery.
I told her that was a long time to wait and she told me that the footboard is on backorder. I told her that the reason I waited for furniture for 3 months was because it was on backorder in the first place. She then said that they don’t hold furniture for customers that order from New Jersey and that I am an Internet customer and not a priority. She suggested that if I didn’t like it I should have ordered from a store in my area.
Last week I received another call saying that it’s going to be a few more weeks. I feel as if I am being taken advantage of by Rooms to Go. I have no faith that I will ever receive this furniture. The customer service team is extremely rude and unhelpful and I have huge boxes taking up my garage with furniture I can’t use. My dining room table is damaged and I am missing a nightstand. Rooms to Go have made no effort to remedy this situation. I have exhausted all my options and have not gotten any satisfaction, only grief.
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