Rooms to Go Delivery Problems

I have bought a living room and kitchen set from Rooms To Go, and I had no previous issues. I recently purchased a bedroom set. They charged my credit card right away with tax and delivery charges. I also had my Rooms To Go credit card charged for over $2500 in merchandise. They gave me a $249 Best Buy gift card.

I was told, by the sales rep, that the Gift Card would be activated 5 business days after purchased. This is not the case. The customer service rep, Dave, stated that the gift card would be activated 5 business days after delivery. My furniture was delivered today. There was a huge scratch on the dresser door. I was told that the door could be repaired. I wanted the dresser replaced.

After hours of "the runaround" from Dave,the customer service rep, I was told that I would receive a new dresser but not for a week and 1/2. I told them it had to be earlier than that. The earliest is a week away. They were eager to charge my credit card for the furniture, but not to bring me the new dresser until next week.

I ordered a living room set with TV. I just wanted people to know about Rooms to Go. As far as service in the store, it was great. But let me tell you, getting the stuff you ordered was a headache.

I was given a time frame 2 p.m.-6 p.m. I got off work at 1 just so I could be there waiting. At 5 p.m., I called the store to see if they were still gonna deliver my stuff. I was told yes. Then I got a phone call at 6:40. The lady said the driver was running a little behind but they were still gonna deliver. I told her it was getting late and my kids were hungry and that we needed to get food. She told me that the driver would call 30 minutes ahead to let me know he was on the way.

Well, at 8:00, we still had no furniture so I called the Myrtle beach office and asked to speak to the manager. He goes on to say he was sorry and that this was out of the ordinary for his drivers. I threatened to give back the furniture and to get my money back and all he could say was, "Im sorry this has happened to you." Then he put me on hold to call the the driver but he couldn't get in touch with him. So anyway, we finally got our furniture at 9:30 that night.

We will not order from them ever again.

We bought an entertainment console. When it was delivered, it had a dent in the wood and the glass doors won't stay shut. The delivery guy told us that they would bring us a new one and left this damaged one here. When I spoke to a customer rep, he was rude and when I asked to speak to his supervisor, I was put on hold for 15 minutes and then she was rude and told me that they would send a technician out to look at it. I told her that I wanted a new one and not a damaged one. She then told me that it would be a week to get it to me. It took them a whole 5 seconds to take my money but a week to get me what I paid for was ridiculous. I am also a customer service representative and have been for 31 years. I never, in my life, have been spoken to, like I was from a supervisor that represented this company. You have got my last dollar. I will never be back and I will make sure my family and friend do not shop there, as well!

This was my first purchase with Rooms To Go and it will be my last one. We had a dining room table and six chairs delivered. When the furniture was in the house, I have inspected it and pointed to the driver that one of the chairs was damaged. He instantly knew which chair was damaged. I believe that he was aware of it and was going to leave without telling me about the damage. No exchange could be done during the delivery.

I got a call that same day from customer service advising that they are sending a technician. I have made it very clear to them that I don't want the chair repaired, but replaced. I paid for new chair, not a repaired chair. I was informed that they must send the handyman first so I waited for a week. The technician showed up and used putty to fill a big hole, then used stain to color the chair, etc.

Again, I told him that I don't want a fixed chair. He informed me that I need to wait another week for them to follow up with me. Their claim about customer satisfaction is a joke. I have never had such an issue with a furniture company before; you get what you paid for. Cheap furniture is equal to bad service. Do yourself a favor and buy your furniture elsewhere if you don't want the aggravation.

Delivery and Customer service is way below standard!!! Order #3436527, Delivery Guys Eric & Chris Extended Warranty personnel don't respond in a timely manner. The delivery guys again, damaged my brand new tile floor and the box of the furniture it came in. The two guys didn't even work together to help each other out. One guy Chris, ended up turning the box of the dresser end over end to get it into my house while Eric was up in the truck moving boxes around.

No apologies nothing said other then "Do you need anything else?", really this what Rooms to Go Delivery Service amounts too. Customer Service Reps don't call back in a timely manner, and then it's an automated message on top of that. Let me just tell you this, it will be my sole mission to flood your inbox with complaint emails until my situation is resolved, and on top of that, it will also be my mission to tell everyone I know and then some to NEVER SHOP WITH ROOMS TO GO!!! EVER!!!! You have lost my business.

I purchased a bed with a mattress set on 2/6/11 and according to the salesman, Tony, the purchase came with a free TV. The promised delivery date was 02/12/11 so I had to take off work due to this. The delivery person shows up and asks to look at the bedroom where he was going to put the bed so I showed him the room. He went to his truck to get the bed and he came back inside saying he had bad news. He had two headboards instead of a head and a foot board. He therefore could not set up the bed without all the pieces so he will have someone in customer service call me. He offered to leave the pieces in my house but I refused, besides I had no storage space in my house. A few minutes after he left, a call came from Rooms to Go and the caller stated they had gotten word that the stuff did not get delivered and I asked where do we go from here. She said that it was not her job to give me any information and that someone else will call me on Monday 2/14/11. I waited until around 4pm on 2/14 and since no one called, I contacted their customer service.

The person I spoke with said he did not know what was going on with my account but there was a scheduled delivery on 2/22/11. I insisted that I would really like my bed and mattress before then. He said he will try to put in a request and some one will call me. When I asked who will call me, his response was the delivery guys. That did not sit well with me because the delivery guy had mentioned to me he was an independent contractor. Well, I decided to go to the store after work. An employee in customer service told me I should not believe what the delivery people tell me because half the time they do not call customer service to let them know they were unable to deliver and that may be the reason that I did not get a call. She also did not understand why customer service told me they could not deliver until 2/22. I asked to speak to a manager. Her response was he was gone for the day. This was around 6pm. I insisted that there got to be a supervisor around there. She finally decided to get me somebody.

This gentleman came and said that "I have heard your story and I will see if we can help you". He goes to the office and comes back and says the best I can offer you is delivery on Wednesday 2/16/11. I asked what time, he said you are going to be added on so someone has to be home all day. I am a single mother and I have to work so I cannot just take off another day for a delivery, so they have to give me a specific time . He said that is the best he could do and I should stop arguing with him. I requested a refund and he said I had 48 hours until the date of purchase to do that so he could not refund at the time. I said this is not my fault and I am requesting a refund. He said he was not able to authorize a refund and that someone will call me the next day and that the corporate office in Florida was closed at the time. After me insisting I needed my money refunded, this man authorized the first employee to process a refund.

A few minutes later, I was presented with this piece of paper that looked similar to my original receipt showing the amount of my refund less about $600.00. I mentioned to the employee that I paid 2,500 plus. She insisted she was right and I should not argue with her. I asked her to go back and check her numbers and that I was not arguing with her, I was telling her how much I paid and that 1,904 was not what I paid. She decided to finally go back and look. She came back to me saying, you will probably be mad at me but I do know my numbers. What happened was corporate charged you for the TV. What a bombshell. I said so the TV was not free after all. She said yes. I was frozen. Of course she could not call corporate because the office was closed. The supervisor came along and said we will call you tomorrow. I called the store since by 1pm no one had called yet and asked to speak with the store manager.

I was directed to an employee who said she worked in the office and that she could help me. I explained the situation all over again. She told me they were working on my case at that moment. I asked when I will get my money back. She said she could not tell me because my account was locked. I asked, I thought you were working on it at the moment. How could it be locked. She laughed. I did not think this was funny at all. I am very disappointed at Rooms to Go. All I need is my refund back in a timely manner. $2,500 is no laughing matter to me. I was misled to believe I was getting a TV for free. I was very upset to the point that I felt pressure in my chest. I have to lay on the floor or in my sofa because I gave away my bed in anticipation of this new one. I need my money back ASAP. They have debited my account and also already cashed my check. They do that before they attempt delivery.

Purchased 3,000 worth of furniture. 1st delivery I received a cracked bed. A 2nd delivery was scheduled to deliver new bed for Aug 20th. Special instructions were given that the bed would need to be delivered by 5pm because my son had open house at school. I took off from work to be home for the delivery. I started calling around 2pm because I had received no phone call about delivery. I was told the furniture would be delivered between 6pm and 10pm. I was very upset because I had given specific instructions that it needed to be delivered by 5pm.

They basically felt I had no reason to be upset and informed me I should have called to days prior to delivery. It did not matter to them that they did not do what their information, said would be done and them call before delivery. After going round and round with Customer Service my only choice was to inconvenience someone else and ask them to come sit at my home until I could get back from my son's open house. I then received a phone call from Rooms to Go stating that they would not be to deliver the furniture at all today.

I took a day off from work, was inconvenience and inconvenienced other people to try to accommodate a company that has no clue about customer service nor do they seem to want to be helpful and have a customer service attitude.

I purchased a living room of furniture from this store, which included a lamp, and a 52" Samsung television for a condominium in Ft. Pierce, FL for delivery on July 24, 2010. When the furniture arrived, the lamp was broken. Being a reasonable person, I told them to just leave the replacement lamp at the guard house as I do not occupy this address on a full time basis. They agreed to do that. The policy on the TV is to give a gift card which you use to pick up the TV 5 days following delivery of the furniture.

Having a very hectic schedule, 8-4 six days a week, I set aside today, July 29 to pick up the TV to take to place in the unit. When I got to Brandsmart, I was unable to use the card. I went to Rooms to Go, who told me that the order had not been released because the lamp was not delivered, and that they could do nothing because no one is in the corporate office on weekends.

I wasted an entire day with this and I am appalled that this company would not follow through on something that is not the consumer's fault, but would leave the customer to fix the problem, or are they stalling about delivering the television?

I purchased an entire bedroom set in January 2010 from Rooms To Go and have regretted it ever since. The quality of my furniture is sub-standard for $1800. From the first time it was delivered it's been something wrong with the bedroom set. (Scratches, dents, discoloration, etc) I've had them to deliver the set about 4 times and still there's problem with it. Customer service has been very rude and short with me every time I've called except for one reprehensive. Now they tell me that I have to reselect a different set or keep the one I have. Is this right? Is this good customer service policy? Do not purchase anything from Rooms To Go. Trust me. Do not buy anything from rooms to go. Please listen to me!

My husband and I just purchased a furniture set at RTG. We had to wait about 3 weeks for delivery. The day the furniture was delivered, I sat on the rocker/recliner. I reached over, reclined the seat and sat back, the back of the seat just broke. I am pregnant but not overweight, this should not have happened.

We contacted customer support and was told they could replace the seat in about a week and a half at the earliest. Okay, fine. We agreed, we were told there was a 4-hour time frame for delivery. We tried to schedule a set time but were told they do not do that. I happened to be at work the day of delivery. They contacted my husband and informed him they were at our home and would wait 20 minutes. It took me, at most, 8 minutes to get home from my place of work. They were gone!

I called customer service and they informed me, the driver called in at 2:31 p.m. that we were not home and at 3:05 p.m. and that they were leaving because we were still not home-- not true. I was home at exactly 2:48 p.m. and they were not here. Customer service called them and they refused to return when they were still in the area. They told us the earliest they could come back was in another week and a half. What?! The lying delivery guy is still in the area, make him come back! No, instead, I got extremely rude CSR and a sarcastic, rude supervisor named, Andy!

I have never been so disgusted, disappointed and dissatisfied with a company who's motto is "Committed to your satisfaction". I will never again purchase a single item from RTG or recommend that anyone purchase any item there. The amount of money we are paying for this furniture, you'd think it was better quality! Words cannot describe how upset I am at how rude the CSR and supervisor were with myself and my husband when he called. They are not at all willing to work with the customer! If only I could return everything, the replacement chair is probably going to be just as flimsy as the first.

Purchased two chair on Memorial Weekend. Delivery would be in 2 weeks. I called customer service 24 hours prior to advise I could not be at home and if I could reschedule. Customer service advised they could not give me another reschedule date that I would have to call back in 48 hours. I asked if they could call me back and the customer service rep laughed and proceeded to say, "they're not gonna call you back." I asked why she thought it was funny. No answer and I was disconnected. I called the sales rep who sold me the furniture to advise of my experience to which he apologized and advised I would need to go through customer service. OK, that's fine.

I called back 48 hours later to reschedule deliver and the CS rep advised I have to call back on Monday that my account is "locked"(?) Locked? I called back the sales rep and inquired and he did not know what "locked" meant and advised he would call on my behalf. He called me back to advise that since my chairs had to be unloaded - it is now locked. He spoke to the ops manager and assured me that the mgr would call me back to schedule a deliver date. No call.

Next day, I called and sales rep advised that the mgr did call but I did not answer. I had my cell phone with me the entire day and asked did he leave a voicemail. No. And still no deliver date. 3 1/2 weeks later. Nothing. The sales rep called and apologized and advised that he will ensure I get a delivery date. I advised, don't. I want to cancel the entire order. He said call customer service. I called, cancelled the order and refund can only be a corporate check since I paid via debit card. It will be mailed in 7 to 10 business days. 3 weeks later, no check.

On 6/13/10, my wife and I purchased a couch, loveseat, three tables, and a dining room table with four chairs from RTG for $4000. They had a backorder status on the tables and couldn't deliver until 7/3. No problem, I understand that. Well, after going through their hoops for delivery, I called them like five times to confirm we will be home on the scheduled date and at the four-hour window. Like, where else would I be after paying $4K? But I digress The truck finally shows up. Yay! They proceed to unload and oddly enough, they were missing one of the dining chairs and instead had some crazy-looking chair instead. Obviously the wrong thing.

Well, long story short, the chair wasn't on the truck. The driver apologized and told me that RTG messed up and that they would have to deliver the chair later. He told me since it was RTG's mistake, then they would handle it and would call me immediately and I could pick the time and date of delivery. Well, he told me a little white lie. I had to call CS and ask about the chair. They then told me it couldn't be delivered for 2 weeks and standard delivery applies: 4-hour window, must verify you're home, etc. Great. I'm a prisoner for another Saturday due to their error. Waste of my time. Love RTG. Beware.

I needed a reclining chair because by mother was having knee replacement surgery and needed it when she returned from the hospital. I bought a reclining sofa and chair that was to be delivered on the day of her surgery. I told them my son would be there to receive the furniture since my husband and I would be at the hospital. They said it was fine as long as he was 18 which he is, they never said he had to show ID. On the day of the delivery while I am waiting for my mom to get out of surgery they call and say they will be there in 15 minutes, I say that is fine and inquired why they called my cell phone instead of the house phone and asked if they had called the house phone which they had not.

I told them I was at the hospital but my son was there. Now the driver says he has to prove he is 18 without even seeing my son and refused to go to the house and deliver the furniture. My husband said he would drive home but it would take 30 minutes which of course they refused. I called the store and said I would come and get my money back but they said since I paid with my debit card which of course has been subtracted from my account I would have to wait for corporate to send me a check so I can't even go by furniture some place else until they decide to send me a check.

I purchased a full bedroom set for my daughter (over $3000 purchase). I was called the week before the delivery and told that the desk chair was backordered until August. I asked to change the chair to a different color (it came in 5 colors) and was told all colors were backordered until August. I checked the website a week later and found that all the chairs (except the one I originally ordered) were available. I called 3 different customer service reps and asked that my chair color be changed because delivery was scheduled in the next couple of days. All reps told me that I had to speak to my original sales person. She was not working, so I called her store and asked another sales agent to help me. I got the same response. How can a major store chain be unable to change an item number in an order? Ridiculous. I had to wait another week for the new chair to be delivered after I finally reached my sales agent.

To add insult to injury, when the furniture was delivered, the brackets to hold the mirror on the dresser did not come. So the mirror sat on the floor for over a week. When the brackets were delivere in the mail, they did not fit. Two of holes on each bracket did not line up with the predrilled holes on the mirror. Being sick and tired of waiting to Rooms 2 to Go to fix problems, my husband (who is a good handy man) added two holes to each bracket. When we tightened the screws into the mirror with hardware provided by Rooms to Go, the screw broke through the front of the mirror and splintered the wood. Rooms to Go has blamed me and said they will not repair the mirror because it's "customer damage." If Rooms to Go had gotten my order right on their first three tries, I would not have taken steps to remedy the problem on my own. I will never shop at Rooms 2 Go again!

This is an update to my prior posting in May...I was rescheduled for delivery for tomorrow. (Ordered back on May 7th) At this point I am paranoid so I called yesterday to confirm. Sure my couch is coming, but Oh by the way my chairs (which were HERE before) won't be delivered till JULY 24th. These people are insane. If they can't come up with all my furniture by tomorrow I am canceling the whole order. I have never dealt with such incompetence. Do not order furniture from Rooms to Go!

I purchased a sofa and two chairs from Rooms to Go. They advertise that you have delivery in days, but we ordered on 5/7 and were told we would have to wait till 5/27. It was a newer model and exactly what we had been looking for so we agreed to wait.

I received two calls to confirm our delivery date including two days ahead. On the morning of the delivery day the warehouse calls and tells me my couch has destroyed in an accident and now the new delivery date would be 6/16! I called customer service to see if I could get an earlier delivery date. Turns out the shipment hadn't even arrived yet. They think it will be her on 6/16, but no guarantee. I asked for the shipping charge to be refunded due to both the inconvenience and since I had already paid for items I had not received. Customer service told me no...I then asked to speak to a manager. The same person came back and said he could give me a $25 store credit. I asked what I was suppose to do with that...I certainly had no reason to purchase anything else from them at this point.

I then called the actual store. They also confirmed I would have to wait till 6/16 but they did day they would credit back the delivery fee at the time of delivery. I haven't made up my mind wether I will cancel at this time. I went through the exact same thing at a different Michigan furniture store and it took over 2 months for the furniture to come in. You shouldn't sell something you don't actually have! Buyer beware.

I ordered the room package with the TV and console, which I paid for in cash for over 3k, all in a month's time because anything after that I couldn't get the deal. I had to wait for over 2 weeks for the furniture to be delivered and one of the pieces was something I didn't order. My console was on back order for a month and until I almost kicked the manager, the TV was delivered before the console. On top of that when my console was delivered the contractors didn't set it up, when I paid for setup and delivery. I paid full cash price, but had to wait for over a month for odds and ends.

First, I am a repeat customer at rooms to go having spent at least $10k with them over the past few years. I recently ordered a sofa, recliner and love seat. They delivered two sofas. It took another week to get that straightened out. Then they come with my recliner, but won't leave it and take the sofa because their order said they were exchanging a recliner for a recliner. I ask them to wait while I call customer service. They have my chair on the truck. They don't wait, but customer service tells me "we'll have them turn around right now and take the couch and give you the recliner. "

I wait an hour, call back and am told "the guys went home" so now it will be the 7th of may. No one called me, I had to find out by calling them. I go to the store where I bought the furniture. "Well" nick s. Says, "delivery is already closed for the day but I'LL get this fixed tomorrow for you". He calls, but the "best they can do" is to have me wait now until the 13th of may to get my furniture. (We'll now be at one month waiting for delivery). I ask to speak to his manager, but there's no one else I can talk to apparently. I am so angry I could chew nails. I spent $3500 on this furniture and am sitting now for three weeks without it, and am going to have to wait 2 more weeks to get it.

Oh, and if I want a refund - I can't get one because I didn't "return the furniture" within 10 days from the original order. Because of their mistake. Wow. Thanks for the great customer service, rooms to go. You ought to be ashamed, but I know you're not because after all, you already took the money and ran.

My wife and I ordered a master bedroom set from Rooms To Go, Sandhills in Columbia SC. We were told the delivery would be in 2 months. We figured that was a really long time, but we would deal with it. When they finally called a couple of days before delivery to confirm delivery time, it was an automated call and it was set for any time between 12:00 pm and 4:00 pm during a week day.

My wife and I are both at work during that time, so we called the store and they said they'll have to reschedule the delivery. The kick in the head is that they couldn't tell us until next week when the delivery would be. So after we waited for 2 months to begin with, now we have to wait until next week to even get a new day. They asked if we could have someone come over for us during that time. For four hours? Come on! We could have built the furniture from scratch in the amount of time it takes them to move a set from one warehouse to another and deliver it to us.

My wife took delivery on 4/13/2010 and she had the worst experience ever. She called me literally crying and saying at time of arrival of furniture she witnessed the on loaders slamming down the furniture. She went over and said why are you throwing my furniture? They seem to be in a rush to leave. She said, they put all the pieces down and just took off, mind you we just this week had our wood flooring put down. Now they are some scratches on our new floors. One of the sofa have a scratch on the leather. We paid over $3100.00 for set, they weren't free.

I'm not happy with your service. I called the store and they said if I have a problem call corporate in which I intend to do so, some customer service after they already took my money. We are very disappointed. I want my money back. I don't want your furniture. I am going to call our state representatives, state commissioner, governor and who ever I have to to get my money back. Hearing how much they hurt my wife after we save our money to get this treatment is not acceptable. They would not even let me talk to the store manager at the store. We are hard working people, you need to train your staff better customer service skill, we do here at Walt Disney World to keep a customer happy. Hope we can resolve my money back without no problems, please. Floors damage, front door gauged, ripped sofa.

My Fiance and I purchased a bedroom suite and queen size mattress from Rooms To Go back in June of 2009. When they delivered it they did not have the headboard in stock so we had to wait 6 weeks for the headboard to be delivered. On the day they were supposed to deliver the headboard, the delivery guys said they could not deliver it because it was broken, so we had to wait another 6 weeks for the new headboard to get to our home. When they finally did deliver and set up our new bed, the delivery guys set up our bed wrong by not putting a center support underneath the bed causing our mattress to break down sooner than it should.

We called "customer service" and requested a service technician to come out and look at the problem. The tech is the one who told us there was a piece missing from our bed and he went out to his van and made us some center support and nailed it to the bottom of our center slats that hold our box spring in. The mattress warranty states that if the bed is not set up properly with adequate support, it voids the warranty.

We called "customer service" yet again and they told us the 1.5 inch body prints that are in our mattress are within the manufacturers specifications as far as normal wear and tear! She did decide to send us "new center slats" and the support that is supposed to hold it up, well all we got were some unfinished 1 x 4 pieces of wood with no places for the hardware to hold them in place and we did not receive the support beams that are supposed to go under them to hold the weight as promised.

So now we have a mattress that is prematurely breaking down, center slats that are ruined and a bedspring that is bowed and 4 pieces of wood they sent us that will not help us in any way! All for the great price of $2800.00! We decided to go to the actual store where we bought the furniture and speak with the manager. We spoke to the assistant manager and he seemed as though he is going to try to help, probably just to get us out of his store and away from his new customers or "victims" as I feel they will be treated just as poorly as we have been.

My husband and I ordered new bedroom furniture and had it delivered to our home. I was at home alone with our 6 month old baby when the delivery guys showed up, washing the dishes. I left my wedding rings on the kitchen counter, huge mistake. When the delivery guys left, so did my $9,000 rings. It is currently being investigated by the police but I am not hopeful that they will be returned. This has caused loss of property valued at $9,000 and intense emotional damage.

A table, chairs and television cabinet were ordered and paid for in advance. The table and chairs were delivered on 3/10, with no table legs and one chair broken. On 3/12, they returned with another table with legs and a replacement chair. After the delivery people left, the replacement chair was sat in and a brace cracked (same problem as chair returned). Customer service advised that it would be 2 weeks before someone would be out to inspect and they would call.

The order for the back ordered television cabinet was cancelled. They advised they would be charging a 20% restocking charge for this out of stock item. We were told the only way we would not be charged the 20% was if the store manager processed it. The store manager would not return repeated calls and messages left. They did refund less 20% 2 weeks later. 2 1/2 weeks later at 6:30 AM, the phone rang to advise a technician was there to inspect the chair. We had not received any prior information for this and declined to meet the technician downstairs in our high rise building. We will attempt to repair this ourselves. I have never received worse service from a company and I'm telling everyone I know to not buy anything from Rooms To Go.

My husband and I recently moved to South Carolina, into our first home. Excited to decorate it, we thought we had found a great sectional at a reasonable price at Rooms To Go. We ordered the furniture on January 9. Delivery came on January 30th. The wedge portion of the sectional was warped and rocked backwards when you would sit on it. The delivery man noticed it and immediately called it in to the store to order a new one. The second wedge arrived on February 16th.

The same delivery men brought the piece in and noticed immediately that it was also rocking. At this time, customer service stated that they would send out a service technician. The technician arrived a week later and tried to rearrange the legs to see if that was the problem. That didn't work. He left. I was then called and told that the head of the service technicians thought he could fix it and would be coming to my house later that week. That man came and took down the netting underneath to look inside, which the other guy didn't think to do, and thought he knew what the problem was, but it wasn't something he could fix.

He called and ordered a 3rd wedge! The wedge arrived today, March 16th; same delivery men, same problem. I called and was told that they could either swap it out a fourth time or we could go in and pick out another sectional! I went to the store to talk to someone in person. I was told the same thing, but this lady told me she would have them deliver the wedge to the store so I wouldn't be inconvenienced by staying at home waiting for a delivery. I could come in and look at it, and if it was fine, I could have that one. I agreed, but then she said that I would have to find a way to take it home if it was working properly. I do not have a car big enough to take it home!

So she said she would see if they could work out a "special delivery". I then received a phone call from her saying that they can't exchange it until they have the wedge from my house, and asked if I could go home and try and fit it in my car and bring it to the store! I then called the corporate offices and got the same answers, "Try a fourth wedge or exchange the furniture!" I don't want either! I don't want their bad furniture in my house! This has been a total inconvenience. I have had 5 days now where I had to sit at home for my "time frame of delivery" and wait, besides the fact that we haven't been able to use that portion of the sectional! Totally unacceptable!

My wife and I went in and bought a bedroom suite for our 4-year-old. We bought the Tennessee bedroom suite that any TN native that is a boy would want. It was a trundle bed with a big UT logo on it with storage underneath it. We paid almost $1600 for the bed with storage under it, a dresser and mirror combo, and a nightstand and a UT comforter. When they delivered it, well, the bed had no storage.

I called the store. They told me I needed to call Wayne, my salesman; so I did. He told me "Sorry. Rooms To Go has a "can't do anything" policy." I called corporate, and they said the same thing. My wife and I were lied to by Wayne, the sorry salesman, who apparently needed the commission pretty bad to lie about it. When I told them I would return the whole bedroom, they said that would be fine. Then they would have the bedroom suite and your money.

Basically, we are stuck living with a lie told by a two-bit salesman who has no pride and works for a sorry company with the same principles. RTG will never see another dime from me, and I will tell the world to stay away! They are a horrible company which should be investigated.

I ordered furniture in 11/09 which came with a "free TV." They insisted that I accepted a delivery date which I had not accepted, and after four calls, agreed to deliver the furniture in December. It was for a new business opening before the first of the year. The furniture came in December but without three items including the TV, I was told that the furniture would be delivered by February 2 after having to choose different items as the ones I was supposed to get were "out of stock."

I made the choices so that there would be no further delays in my order being fulfilled. I asked for the furniture remaining and television to be delivered to my home and was told to verify a different delivery address with my credit card company, which I did. I took off work as a physician to be there for the delivery, which did not happen.

When I called, they said that the address had not been verified, which was untrue. After four calls over as many hours, I had the credit card company and Rooms to Go on a conference call and the credit card company hung up on them as it was clear they were incompetent and had no idea what they were doing; they were wasting both of our time. They again noted acceptance of the address and I called Rooms to Go again the next day to set up delivery of the TV for the fourth time. I took off work again today to finally receive the TV although no one called two days in advance to let me know when they were coming, as my assistant and I were told repeatedly would happen.

The delivery people showed up today with the console and lamp but there was no TV. They informed me that once they confirmed the delivery of the furniture, it would be another two weeks before Best Buy delivered the TV. I spoke to three customer service people to say that I had never been told this and I had taken off work three times to accept delivery of the TV, and I was repeatedly told the TV was coming today, as was my assistant. I have been trying to get what I purchased since November, and it has cost me more than five times the price of the package in lost time, etc. I still do not have the television.

Now, I get to start over arguing with Best Buy and take another day off. This is unacceptable business practice and unethical, and should be reported. I would never buy from Rooms to Go again and will plaster that suggestion all over the Internet and wherever I can get the message across to the most people. Maybe they will revise their policies and customer service when they lose enough business. It is readily apparent that I am in good company with my dissatisfaction.

I purchased a twin bed with trundle on 1/23/10 from Rooms To Go located at Friendswood, TX. The sales associate told me everything could be delivered right away, except the trundle panel (piece attached to the front of the trundle frame to make it look like a drawer). I was told the panel would be available 2/16 and I would receive a call beforehand to give me the delivery window. The delivery showed up on 2/16, but I was not home. I had not received a phone call with the window, therefore, was unaware of the delivery. The driver left a message on Tuesday about 11AM. I called RTG back about 1:00. The customer service explained the driver was no longer in the area and I would need to call back on Wednesday or Thursday when the piece was checked back into the warehouse.

I called back Thursday morning, I was told to call back later. I called back Friday morning and was told there was a problem with the SKU and customer service would work it out with the store then call me on Monday to reschedule the delivery. customer service called back on Monday about 10AM and informed me that I would not receive my final piece until 6/1/10, this is February! When I inquired about the whereabouts of the original piece brought to my house, they told me they didn't know what happened to it, it might have been sent to another customer. Cinnamon, with customer service, said she was checking with her supervisor to try to locate another trundle panel. In the meantime, I called the store and spoke with the Office Manager Brandy. I explained the situation, she said she would look into it and call me back that day. The call never came that Monday.

Tuesday morning, I called Brandy. She said that she was still waiting to hear back from "the buyer" and would have somebody call me by 5:00 that day. At 1:00, the store manager Judy called me to tell me that there is not a single trundle panel in the whole country they can send to me and the best they can do is set up a delivery for June 1, 2010, which they will not call me to confirm delivery unless they find a panel before then. This hardly seems reasonable considering it was here a week ago and June 1st is 3 months away. Additionally, I caught my foot on the trundle frame when putting my daughter to sleep and ripped a hole in my sock trying to free myself!

Obviously, this poses a safety issue around my little kids. I asked about other options, Judy said she would refund the money for the trundle panel, but then I'm still left with a hazardous exposed frame. Judy mentioned that once my final piece arrived, they would discuss crediting 1/2 of the $50 delivery charge back to me to make me happy. The back of the RTG brochure states a "Prompt Service. Satisfaction Guarantee" pitch. Where is the satisfaction here?

Delivered dresser on 02/11/10. It came in damaged. I am waiting for a new dresser. The company only wants to deliver it between 5-9 at night and I don't live there. All were very nasty on the phone and they said deliveries can't be changed. I need your help.

I bought my furniture back in December and delayed my delivery date to 1/30 because that was when I was moving into my new place. It was delivered on time with no issues. I was told (and my paperwork stated) that the TV would be delivered within 14 days after the furniture was delivered. I was okay with that but called just to get an ETA to make sure I was home. I was told by the rep that it was too soon but if I called the following week, there would be more info. I was also told that because Superbowl Sunday was approaching I would possibly get it even earlier.

I called today 2/9 and they tell me that they have no idea and Best Buy says that they don't even have me in the system. I was just told by a Rooms To Go customer service manager (Andy) that the 14 days starts after they send my paperwork to Best Buy which was just yesterday. I am very disappointed and will never buy furniture from them again.

We selected a Dinette table and 4 chairs that we had seen at another furniture store because of the price. I wanted to take delivery at the store, but they don't do that. I was told the delivery charge would be $49, but it turned out to be $59.99. The delivery was scheduled for 6 days later and I received two automated phone calls stating a delivery timeframe of 9:00 am to 1:00 pm. The day of delivery, I received 4 calls stating the delivery would be late first by 45 minutes, then an hour was added to that, then another hour was added. The delivery finally arrived at 4:50 pm and the table was damaged. The delivery people told me that the problem would be resolved in 48 hours and they left the unassembled table, as if I ran a warehouse.

I called Customer Service and reported the damage and late delivery. A replacement table was scheduled for a week later, not two days later. And when I asked for a refund of the delivery charges to compensate me for waiting on them, I was told no, the delivery was made. I then complained to the employee that sold the items and he said that the district store representative would call me and assured me I would be satisfied. Well, when she called I was basically told the same thing as the Customer Service representative had told me. It is my understanding that the delivery services are provided by a company that RTG has contracted with. Obviously, neither of them thinks the customer deserves anything that resembles respect and reasonable treatment. And, yes, I was lied to by several different people in or associated with RTG. Take your business elsewhere!

Steve C. said that my furniture will be delivered on Monday, January 18, 2010, but the computer system cannot schedule more than a week out for Monday. So he put down January 19 and said that he will change it so that the furniture will be delivered January 18. Well, I waited until 3PM on January 18 and no furniture arrived. When I call Rooms to Go, they said that the furniture will not be delivery until January 19. Consumer beware: Rooms to Go will lie to you to get your money. Rooms to Go want to charge you 25% restocking fee even though they haven't delivered the furniture.

I ordered furniture from Rooms to Go and had a delivery date set up for 1/7/10. We had a little snow (not even an inch) and they were unable to deliver the furniture. I was told by the driver that they have trucks in the area daily and could reschedule for the next day (Fri.) or Saturday. I just had to wait for them to call and set it up (which I understood). When they called, I was told the next available date was 6 days away. I am extremely unhappy with the service. I am now without living room furniture for 6 days (my old furniture was picked up the night before I was to get my new set).

I have purchased from Rooms to Go before but this will be the last time. I am now paying almost $100.00 for delivery and I am the one inconvenienced with nothing to sit on. Seems they should refund that amount at least. Also, I did e-mail them and I got a lovely response that stated sorry for the inconvenience but the next date they have drivers in the area would be the following Wednesday. They are liars! I was told by the drivers they are here daily and when I picked my date for delivery, I was offered other days.

Rooms To Go was offering a room package deal that included a 40 inch Toshiba tv. Well, I purchased a bedroom package on Nov. 30, 2009 and the furniture was delivered a few days later on Dec. 6, 2009 about 8:30 am. In the agreement, the mirror was delayed because they did not have it in stock which was fine, but as I reviewed my receipt further I noticed that the 40" tv as advertised on the floor model was turned into a 32" tv without notice not to mention that it is supposed to take an additional 14 days after the delivery of my mirror before I even get the tv. By the way, I just received my mirror on Dec 29, 2009 so needless to say I am not very satisfied with the time frame of delivery of my complete package and the none informant that I would not be getting the size of television that the store offered. The total estimated time of delivery is approximately 6 weeks.

On Saturday, November 29, 2009, bought some furniture and the delivery was supposed to do today Diciembre 04, 09. The delivery was not made because the delivery date was not recorded in the system, and I am aware that the seller took the time, but for some reason was not recorded. An the next date proposed forthe delivery was December 19, 2009 (Two more weeks later). Due to this, I canceled the order because not good alternatives were given. I'm upset about that because we already removed our old furniture to get the nuw ones.

My boyfriend and I bought a 3 piece sectional and a bedroom set that came with a TV at the end of October. We were closing on a home in November so we set a delivery date of November 15th. We were told when we bought these items that our TV chest would be on back order until the 1st of December.

November 14th(the day before delivery) I received a call from RTG saying that our delivery man had been injured and they would not be able to deliver that Sat. Instead they would make a special delivery on Sunday. We were told that we would get a call from them an hour before they got to our house and that the delivery would be between 4 and 7. No phone call.

At 9:45 we FINALLY got a phone call. The guy said that he was still about 45 minutes away and did I still want him to deliver. When I said yes he went into some sob story about how it was his day off and he was working overtime. I let my boyfriend talk to him and dispatch. We ended up getting our furniture delivered a couple days later.

Our TV stand was set to be delivered on the 5th of December. We were told we would not get our TV until 2 weeks afterwards. I recieved a call yesterday (3rd) that gave me the delivery time. Then today(4th) I got a call and the lady said our stand is still on back order and would be until FEBRUARY! Needless to say our battle with Rooms to Go is still far from over!

I purchased my furniture set on October 11, 2009. Delivery date was scheduled for November 24, with the exception of 2 lamps and the television, which was to be delivered on December 1. Although this was over six weeks away, we happily decided to wait.

As the date approached, we donated our existing furniture to make room for our "new" family room.
On November 24, after not hearing from RTG to set up a delivery time, I called the 800 number. It was then that I was informed that a delivery date was never set up, and that the soonest date available for delivery was December 5.

I drove down to the store in Bay Area to speak to the manager, Frank. He informed me that there was nothing he could do until Dec 5. Further, he said that it was MY responsibility the delivery date was not set since I had signed the receipt for the transaction. I explained I relied on their expertise and procedure, but he did not take any accountability.

At that point, my interest in negotiating any further totally dissappeared. (I was willing to compromise my furniture selection if another set was made available sooner.)
I went to Rooms To Go with very high expectations, thinking the ad was too good to be true. After anxiously waiting for my furniture for over 6 weeks, I found out it was.

I am completely heart broken, especially because we are expecting family over for Thanksgiving and I have no place to sit them. DO NOT PURCHASE FROM ROOMS TO GO UNLESS, ACCORDING TO THE MANAGER, YOU TAKE A "CRASH COURSE" IN THEIR "HOW TO WRITE MY OWN RECEIPT CLASS". No accountability, or customer service, even from store manager. Disgusting.

My wife and I purchased a complete living room set from Rooms to Go. All was good with the transition. Received the all three seating pieces and two lamps. With in 2 days of the original (10/15/09) purchase. Was told and assured that the coffee table and end tables would be delivered on 1029/09. My wife received a call on 10/26/09 stating that the coffee table is now on back order until 11/29/09.

I have had better customer service at Ikea, Wall Mart and for that mater my local gas station. I would not buy for Rooms to Go.

Around September 12th, we purchased about $2700 worth of furniture for my daughters' bedroom. The salesman told us that is was scheduled for delivery on September 15nd. The arrival time was between 8 a.m. and Noon. About 8:30 a.m. while I took my daughter to high school they arrived (yes it was my fault) I wasn't here. And they said they called me but I didn't get any call or nor did they wait. So we had to reschedule on September 22nd.

They arrived just when my kids had to go to school, they couldn't wait a few minutes and my kids ended up being tardy. What the worst part was that on the September delivery they had all of our order and on the second delivery they didn't have the $600 chest of drawers which we had paid cash for and had sold it from "underneath" us. Their rationale is that they have an open inventory and if they cant deliver it they sell it again.

I called at least 3 managers at the Plano office, all sounded interested and caring but nobody ever called and followed up with me on my concerns. Supposedly on October 23rd, 6 weeks from when we originally bought this furniture they are supposed to deliver.

I feel if you buy it and they have it in inventory and then they re-sell 'your piece' of furniture, that is dishonest and wonder if there is any legal issues because of it. Kids were tardy with school, either my wife or I have had to take off of work for three days of work totalling about 6-8 hours of no pay or annual leave being taken.

I purchased a Simmons Queen mattress on 9/7/2009. It was delivered, unwrapped, and positioned by their people. Yesterday, 10-17-2009, my husband (we are separate) and I moved the mattress in order to lay down a carpet under the bed. When we picked up the mattress, I saw a bright red "Floor Sample" sign attached to the mattress at the head of it where I had never been able to look before. This is a heavy, foam mattress that I cannot move at all by myself. I was not told that I was buying a floor sample. The mattresses were on sale, but I was not given an additional discount for the fact that it was a floor sample. I have the floor sample sign that I ripped off the mattress in my frustration!

Me and my boyfriend (who has spent alot of money in this store) had spent months looking at the Valencia Bedroom set when finally the sales woman convinced us to buy it telling us that if it goes on any promotions or sales they would honor it within 30 days. So as soon as we said we would buy it the trouble started...

1) they wouldnt have 1/2 of the order available for 3 weeks so we had to do two deliveries

2) the day the last 1/2 was to come it was to be delivered between 1-5pm, they didnt show till 6:00 when we had already left for work and customer service had the nerve to call my boyfriend and give him attitude about not being home to accept the delivery.

4) when we went in to the store to talk to the store manager Kelly, she told us she wouldnt give us the sale because we had 1/2 of our order already but they would give us $50 store credit ( thats like giving someone 50 cents to use at a dollar store) When we got upset that they lied to us and should honor there word she actually gave us a nasty look and through her hands up and walked away when we were still talking !!!! I have never seen such a RUDE act from a store manager in my life. Not to mention she initally refused to take us to a private area to discuss all this so everyone heard our buisness and was watching us. I had to scream across the floor that we wanted the regional managers number cause she refused to talk to us and she told us she WAS NOT going to offer us the $50 store credit anymore.

The way we look at it is all they had to do was refund the first purchase and re-sell us the new promotion that way the sales dates add up,they get more money from us, they make their customers happy by honoring their word and no harm is done since it is the same furniture we aleady had.

Instead, they were APPALING and RUDE, LIED to us to get us to purchase, And refused to talk to us to make it right, and took back their form of compensation because we were still upset and all around decieved us!

We were so happy to finally have a bedroom set and rooms to go has ruined the whole thing for us! We still dont know when we will be able to get the other 1/2 of our furniture.

I recently purchased a bedroom set for my son from this place. I set the delivery time for Saturday. I was told that I would receive a phone call from them stating the 4hr window time of delivery at least 2 - 3 days before delivery. I never received that phone call. I called the store on Friday evening at 6 pm to find out that my furniture would be delivered the next day between the hours of 8am and noon. On Saturday, I left to go to the store (which is around the corner (less than a 2 minute drive) to get formula for my child. I left a note on the door stating that I went to the store and for them to call the number to alert me that they were there.

On the way home, I called RTG to find out where I was in line. They told me that I missed delivery because I was not home when the guys came. I asked why didn't the delivery guys called the phone number as instructed. They said that they don't do that and if I am not home that I just missed delivery and would not be able to reschedule another until 48 hours after the Dallas warehouse received the shipment. I live in Houston. I asked the lady what time did they deliver. She said 9:15am. I was talking to her at 9:20am. I asked if she could call them and ask them to turn around. She said she had no way of contacting them; however, she read something in the computer with their response of me not being home. How is was communicated to them, I am not sure.

They informed me that they would call dispatch and I was told that at 9:30 am that the drivers were already in Rosenberg, which is approx. 35 mins from my house. After that, they claimed that they were working with me, but nothing came of the delivery. I even offered to meet the delivery people to pick up my stuff from them. In addition, I was told that if I decided to return the furniture, that I would be charge a 20% restocking fee. The customer service reps do not care about the customer receiving they furniture and consistently repeat delivery policy.

I purchased a living room set from Rooms to Go for a condo I bought in West Palm Beach, Florida-I live on the opposite coast. I took off work and drove all the way over there just to be there when my furniture arrived. Not only were the end tables and coffee table scratched, one of the lamps was broken and they delivered the wrong type of box spring. They took back the damaged items and resceduled another delivery date. Now i have to make another trip to WPB. When I called and said I wanted my delivery fee returned to me b/c their goods were defective they flaty refused.

Rooms to go should be named, Rooms not to go to. The service is poor and uncaring . I've paid for delivery and still waiting . Please do not spend good money on bad serviceand a place where the customers are not important . Find other places .Check the store delivery , customer services and if they are honorable .Rooms the go is a shabby dishonorable establishment

Products were delivered on time, however the delivery people did a lot of damage to my home. They scratched or broke marble tiles in two different rooms and damaged the drywall and stair posts. I have been trying to contact them and they keep putting me off. The damages far exceed the purchase price of the furniture and I want resolve in this matter.

On February 22nd my wife and i visited Rooms To Go to find a bedroom and a dining room set. After a while my wife layed eyes on a dining room set, which she fell in love with. We also picked out our bedroom set that we both liked. Before we filled out the paperwork, we had a verbal agreement on the delivery date. Judy told me that the table would be delivered on Feb.27 and that's exactly what happened but the dining room table was supposed to come with six chairs, they only brought me four. The delivery guy just told me to call the store. I was told that the rest of the chairs would be delivered with the bedroom set in two weeks. As time went by, I personally went back to the store to ask about my furniture. Judy told me to look at my paperwork and the delivery date wasnn't the same as the one that me and her agreed on.

All of a sudden on April 1 at 7:00 AM Rooms To Go shows up at my door without prior notification. They start unloading and unpacking everything, I let them do their job so I could go to work. When they were done I notified them that the bed was the not the one me and my wife picked out. I was in a hurry. Not only was it the wrong bedroom set but it was also terribly assembled. Bolts were lose, and the head board is missing bolts. They said okay, but nothing was done. That shows how unprofessional they are!

Around 1:00 PM I left my job to try to straighten things out. I called this number (813)703-0290 that i was given and it was closed until Monday. So then i called customer service to come and send someoone to assemble the bed correctly, so i could have something to sleep on, other than my couch. The technician came by he worked on it for about ten or 15 minutes but the main problem reamains. I brought it to his attention and he said "that's how it's supposed to be, if you dont like it call customer service again."

Rooms To Go does not know the meaning of satifaction. The following day I went to the store to talk to the manager. Somebody approached me claiming to be the manager(Keith Tillis). We talked and he said that he couldnt help me until today Monday. Customer service was also supposed to contact me Monday morning, I received no phone call. Once again i went back to the store, this time i finally talked to the real store manager. He basically told me that it didnt matter what i chose, he said what you get is what you get. The last thing he told me was that customer service was going to contact me. Right now it's 7:00 PM and nobody has called me. So here i am stuck with a bedroom set that we didnt pick out or like, and also looks like it's been picked out from a liquidation store. This tells you how much i recommend you to shop at Rooms To Go. Help!

Delivery due on 4/10 , never arrived. Delivery then to come on 4/11 am. Furniture arrived about 6:00 pm on 4/11. Bed arrived with no slats to put it together. We are still waiting right now at 9:30 pm for slats. Bed cannot be put together. Guy at store said he would bring them personally that night after nine, no slats arrived. Also bed is not put together yet! To add insult to injury, all garbage from boxes and wrapping were left outside of apt. door. All kinds of excuses were given. Too much traffic, on, and on. We are still waiting!

economic damage .... people took off from work! Physical .... boxes left in from of apt. door not taken away, physical .... cannot sleep in the bed!

My purchase was for $978.52 cash with a delivery date of 03/24/2009. As of April 1, 2009 my 2yr old does not have his new bedroom collection from rooms to go in Arlington, Texas. I was given [number] for the store and [number] for the delivery service call. Yet, rooms to go has fail to deliver its product to my residence.

The stress from making calls to the store is terrible. I have not been offerred a new mattress to make up for delays nor had my money returned. I was advised the new date is April 5, 2009; however, I don't expect to be satisfied as a customer. I spoke to a manager and still have not been satisfied. Forget about the fact a new master bedroom set is on my wish list as a 10th anniversary gift to my spouse.

On Feb. 14 we went into the RTG in Hoover. We had to travel around 40 miles to get there. We were in the market to buy a King bedroom suite for our new move.The salesman, Keith,of course was very helpful in selecting a King bedroom suite and new mattress set. Everything seemed to be going well.The total of all was right at $ 5000.00.We had bought a living room suite at RTG about 2 years earlier and although it has not stood up as well as we thought,it has been okay. we told the salesman we needed delivery on the following Saturday due to our work schedule.No problem he said. We "specifically" told him our road was a one lane road and the driver would need to back in to our house. No problem he said. On Friday we got ride of our other bedroom suite to prepare for our new to be set up on Saturday.

We told him we paid to have it delivered and that's what we expected.The driver refused to even try to get to our house.He said he was responsible for any damage done to the truck as it was not his and he could not deliver. I understand our driveway is narrow and trucks need to back in, but when we moved here, we had 2 20' trucks turn around in our drive to unload a 5 bedroom house of furniture. The owners that moved had a 53' moving tractor trailer in the yard to move them. This driver was in about a 25' trailer and couldn't get in the driveway! Unacceptable.The driver was very rude and incompetent. If he could not get his truck to us, he expected us to haul it to our house on our personal truck. I then got on the phone, first to customer service. That was like talking to a brick wall. They said it was not uncommon to sometimes have to offload furniture to a customers truck for delivery in tight areas. I couldn't believe what I was hearing. To pay for delivery and then be expected to put our new furniture on our truck, not happening!I told customer service this and she told me there was nothing they could do.

WHAT...I had $5000.00 worth of furniture on a truck and now I was told I could not get it delivered! I was told that I would have to wait until they could get a straight(box) truck and there was not one in this area for delivery.They didn't know when they could get on. I was steaming by now. I then called the salesman and he said I will see what I can do. Well I had to keep making phone calls to the manager, the general manager,customer service and the salesman to find out we could not and would not get our bedrrom suite that day. All because the incompentence of a driver that probably has no CDL to be driving a truck of that nature. It was a difficult task and he just didn't want to deal with it.

I called customer service..again...and told them fine cancel my order.They said it would be Monday before they could, because it had to get back to the warehouse. I now have no bed to sleep on and no new bed in sight. They said they had to find a truck and wasn't sure when it they could deliver it.I was so upset I called the salesman back and told him I wanted my order cancelled now! He said he spoke with the general manager and he said it would be Monday. The salesman than began to almost beg for us not to cancel the order, of course it was his commission he was worried about, not that we didn't have a bed to sleep on that night. He went on to tell me he could not afford to loose this order it wasn't everyday he made a $ 5000.00 sale. I told him then why didn't he rent a U haul or Hertz truck and meet the driver and transfer our bedroom suite and get it to us.He said that was an idea, but it didn't happen.

On Monday I told my husband I did not want to deal with them, if he wanted the furniture he could handle it. The salesman called on Monday night about 8pm and said he would be in contact with us by noon on Tuesday. He then called me on Tuesday around 3pm and said the earliest they could get a straight truck was Friday the 27th, which by the way is not here yet as I type this complaint. I am exhausted already and have not even seen what kind of shape the furniture may be in when and if we decide to still get it.

From the other stories I have read on this site from delivery to quality, I am worried. I think I may still cancel my order. We are now sleeping in a spare room and going back and forth to our master bathroom for work everyday. I have no idea if I keep the order that it will arrive Friday or not. When he spoke with me on Tuesday, he said that was the "plan". I see how RTG plans work out. All this because there is some incompetent driver out there that has no idea how to drive a truck. I feel for everyone that has had problems with this company. I am surprised that they still exist. As the economy is in a bad shape, I know they will not survive long with the customer service they do not have and the salesmen who don't give a s... for nothing other than a commission.Regardless of what I decide with this order, I WILL NEVER SHOP OR BUY AT A ROOMS TO GO AGAIN AND WILL TELL EVERYONE I KNOW NOT TO GO THERE...THEIR SERVICE OR LACK THERE OF IS TOTALLY UNACCEPTABLE.

I am still in the process of finding the address of their Corporate office to tell them how I feel. I guess this is one reason it is not accessible on the web. They would be to overwhelmed with complaints and customer service just isn't capable of handling it.DO NOT BUY FROM ROOMS TO GO, IT WILL BE YOUR WORST NIGHTMARE!I have left some details out, but my fingers are tired from typing all the wrongs this company has done.

I purchased a full bedroom suit, dining room set, and living 4 living room tables at one time from RTG. These items were supposed to be delivered at 0800 hours and several phone calls and an entire day of sitting at home waiting finally ended when the delivery men arrived more than 12 hours later. They explained that they had several problems and several unhappy customers that detailing why they were late. Understanding that they were not at fault I did not take it out on them.

I was tolod by the salesperson at the time of purchase that if we did not pay the delivery fee and have their people bring the merchandise to me that the company would not be responsible for damages found when it was unpacked, but that if it was delivered then the were to accept it with any damage notations on the delivery slip we signed.

We found that the corner of the wooden headboard had attempted repair damage and one the nightstands had a damaged/broken leg. The delivery men also said that they would send a repair tech out and determine if it could be fixed, but in their professional opinion that they would probably have to replace both. Being that it was almost 2300 hours by this time I did not clean the table of the packaging dust and fibers until after they left. At this time I discovered their were numerous scratched on the supposed tempered dining room table glass. We called the customer service number to report this and the things noted on the delivery slip and to lodge an official complaint about the very late delivery. It is now about 3 years later and we have yet to see a repair tech or get any phone calls returned on all of this furniture that we are still making payments on.

If we miss a payment they will default and penalize us for not keeping up with our end of the agreement, yet they have done nothing that they promised. This furniture is usable, but does not meet the quality of what we are paying for (few thousand dollars) or what our home consists of. We are however stuck with it no matter how unsightly because by accepting it as we were instructed by RTG we now own it and are liable for payments. Byer Beware of Rooms To Go. Looks great on the show room floor, but it is not the same as what you will recieve.

Worst delivery experience EVER! I receive call at 9am today, delivery guy at my house...tell him I'm on my way, he says I can't wait. I tell him I live in Kyle, work in Austin it will take 25-30min to get there. He say's no, can't wait. Call RTG Cust serv they call driver tell him to head back to my house and I'll be there in 30min. Get there in 30 min and wait 15 min-no show. Call Cust serv again, they tell me he's on his way. I wait 15 min he shows, tell him to set up dining furn in garage- I have dogs inside. He knocks at door in 5 min. to sign all furn is in boxes- he leaves.

My [phone] is ringing and I am trying to leave-driver comes back tells me to answer my phone? I answer it tell RTG CS that they just dropped off the furn in boxes - NO ASSEMBLY and I'd like a credit since I've paid for assembley/delivery -she says no, if driver left we can't. I tell her he's in front of my house telling me to answer my phone. Ask for supervisor - she says they will tell you the same thing. REALLY?

Told her to credit my acct and take the furniture back, if this is how I am going to be treated there's no reason for me to keep the furn. She said she can't but would call the store. If not resolved sending e-mail to BBB and local media. I almost 2 hours of work to have furniture delivered ASSEMBLED. Now, I have to do everything myself and I've already paid this company to assemble.

I purchased two bedroom sets Queen/pine & King/Iron Burl) on December 13, 2008/ The furniture was scheduled for delivery and arrived on the delivery date of 12/19.

The chest (SKU 32601925) Iron Burl was damaged and I refused delivery of that piece.

The Queen bedroom set was assembled.

My King bedroom set was laid out for assembly. It was discovered that the box did not contain any bolts to assemble the headboard.

Three hours went by. I called customer support. The technician's do not have these special bolts on their trucks. The bolts were to be shipped overnight from the Dallas, TX warehouse.

Saturday came and there was no overnight package delivered.

I discovered that the Queen night stand wobbled and that three of the King post caps were damaged. I called Customer Service. They are adding the end caps to the same shipment with the new chest and the service technician will check out the night stand and see what the problem is.

I called customer support and they said that they didn't know if the package was shipped or not and that they did not have any way of checking. I requested that a supervisor call me. They also said that the end caps were not included in the same delivery as the chest.

The hardware had not arrived and Lisa W. said that they discovered that the warehouse did not have any hardware and that she had them opening all of the Iron Burl furniture sets to find hardware.

The week of December 22 - the Iron Burl chest was scheduled for delivery on Saturday, 12/27. That day arrived and I received a call from the warehouse telling me that the truck broke down and that all deliveries were canceled.

The hardware finally arrived. I called to have the service technician come out and get my bed assembled. They could not make an appointment until January 15th because it requires two technicians to assemble the bed and they don't have two available at the same time until the 15th.

When the delivery schedule people called me to schedule the Iron Burl chest, they were totally confused. They thought I was getting a pine chest and the iron burl chest. I told them I already had the pine chest, were they talking about the night stand that wobbled? No, the pine chest. I told them that it was in the bedroom and I did not need another one.

The chest was delivered January 6. The drawers only open half way. I have a call in to the service department about that. They said that when the technicians come out on the 15th they will take a look at it.

This has been the worst furniture delivery experience of my 61 years on the planet and I surely hope this company gets their act together.

Original sale went okay because we knew exactly what we wanted. However, there were numerous attempts to up-sell us even though we had a fussy 1-yr old with us. I asked the salesperson about price adjustments for specials occurring in the future and he said we had 60-days to request an adjustment. The delivery was split into two parts and the conditions at that time were acceptable. Subsequently, a $100 special for purchases over $1,000 as offered and I requested an adjustment for our $1,800 purchase. Being nice got us nowhere so we ended up getting angry over a 20-minute phone call to get them to do what they said they would in the first place.

Additionally, our 4 hour delivery window was missed. They arrived 45 minutes late (7:45pm) and complained of being over-booked. The lead person was rude and didn't even go through the manifest before carrying stuff in. The left trash in my yard and driveway, a piece propped up against the garage that nearly got ran over, knicks in my walls, and pieces of furniture scatterd throughout my loft and kid's bedroomn. They said the chest was damaged therefore they could not assemble the bunk unit (I did not see the chest at all). I was left with hazardous pieces propped here and there and dirt/stains on our carpet.

They said we would see them in a few days. Luckily I called the following business day and discovered nothing had been scheduled. They said they would call back. They did not call back so I did 1 day later. The 2nd delivery was scheduled nearly 2 weeks later (we had to get in the back of the line again). I tried to get the piece myself and assemble myself, but they said I'd have to drive 3 1/2 hours to get it.

I've had to do wall touch-ups, litter clean-ups, move furniture (in from outside and out of my children's way for safety reasons), and carpet cleaning. Our last R2G Kids purchase was made on-site and went okay, but after this recent experience, we will neveer give them our business again.

Purchased one of the most expensive bedroom sets at the store, grand total, $3100.00. First off, sales person was very nice. That is all the good I can say of the experience. Now the bad: 1st delivery: Headboard, which is essential in the bed construction, was damaged before delivery, thus never loaded on the truck. We were told this the night before delivery via a phone call from warehouse. Was told we would have to wait another week until Rooms to Go would make another delivery. i explained that our 2 year old son had no other bed as we sold his crib already in anticipation of delivery. Was told there was nothing that could be done.

When truck arrived next day, over half the other pieces were damaged. 1. Computer desk-hutch, cracked and split wood, cork board had multiple chips, and the screws that were used in construction of the furniture were screwed in at incorrect angles, so they pierced through the side of the wood. 2 Dresser: cracked side, multiple chips in the wood, two - 3 inch long scratches. 3. Footboard: Cracked wood, chips in finish. 4. Nightstand: 4 inch long scratch on side.

Called Store, spoke with manager on duty the day of 12/20/2008. Was reluctant to give name, was VERY rude and discourteous. Said there was nothing she could do, we would have to take it up with the warehouse and customer service. Customer service scheduled another delivery day (1 week later). Second delivery attempt: This time the delivery guys showed up in a Hertz moving truck. I informed them of the replacement pieces for confirmation that they were on the truck. His response was that we owed a balance of over $1000.00---I informed him that was incorrect as we paid in full. So he never confirmed the furniture on the truck, he just went back out and started cutting open boxes. I informed him that there was a night stand in the house that he needed to take with them after they brought in the replacement - he said he would not take it because it was not on the list and not on the truck. he said take it up with...customer service.

As I inspected the furniture that they were literally dropping from the truck, I noticed that again, the headboard was damaged and had to again refuse delivery. Since it is nit RTG policy to leave the furniture until a new piece is delivered, my 2 year old now has to sleep another week on the floor on an air mattress, in our room as his room is littered with partially put together furniture. We called customer service abut the headboard and the night stand...their response is that the night stand is coming in a second delivery, now from 1-4pm. Our entire Saturday now has to be spent waiting for furniture as the second attempt was a morning delivery, and the night stand (3rd delivery) is an evening slot on the same day. Head board will be delivered a week later...The saga continues.....

Upon delivery of a media chesser on December 14th, we found that it was severely damaged. The screws on the hinges that were to hold the two heavy wooden front doors on the top of the chesser were stripped from the holes on 3 of the 4 hinges. Delivery personnel left the damaged and dangerous piece of furniture in our house saying they had no room on the truck to transport it back. We were assured us that Customer Service would contact us the next day and a replacement would be delivered promptly.

Customer Service never called and after 5 phone calls to them and the manager of the store that sold the item to us, the best we get is a December 31 exchange date. Customer service personnel were rude, short tempered, and refused to honor the satisfaction guaranteed policy of Rooms To Go. We were instructed to keep the kids away from the chesser?. On Christmas Eve, as my 4 year old son and my 6 year old daughter walked past the chesser to place cookies by the fireplace for Santa, the door fell of and pinned my son to the floor. All we want is to get this hazardous furniture item out of our family room.

It has been 12 days since it was delivered there has been no pick up. In the receipt pocket, it states Our policy is your complete satisfaction. Considering our experience with Rooms to Go, this is a blatant example of false advertising on behalf of this company. Also printed in the receipt pocket it states We guarantee that the merchandise you purchase will be in showroom condition upon delivery.? The item, when in the store, did not have the doors falling off the front, nor did it have the scratches. That item should never have been left at our house considering the condition it was in.

The sales person and manager of the Rooms to Go have had absolutely no influence over Customer Service, the division that handles exchanges and returns. Although we received wonderful service prior to the delivery of the furniture piece, we have experienced only the worst customer service since the item appeared in our house. We would like Rooms To Go to honor their promises as printed in their receipt pocket and on advertisements. If quality furniture items and quality customer service are promised then they should be delivered. We also would like to return this furniture item and receive a full refund for the item, the tax, and the delivery charge. This is not a small time fly by night web business, this is Rooms To Go. They should be held accountable to their promises.

We've lost the availability to $900 for almost a month and had a piece of furniture in our house that is falling apart and landing on our son for 12 days now.

I ordered 10 pieces of furniture from Rooms To Go. 5 of the 10 pieces were knicked in several places. I told delivery men about this and pointed it out to them and they told me that they cannot take the furniture back. They informed me that I would have to call customer service to report the knicks and then they will have to send someone out again to pick the furniture up and deliver me new furniture.

When I called customer service I was told that it wasn't so and that they would send someone out to fix my brand new furniture!!! Because the delivery men lied to me, I am now screwed. I just bought a $5,000.00 living room set that is damaged and is getting fixed and there isn't anything that they can do??????? I will be sure to follow through and take this matter further.

I ordered a queen size bedrm suite @ the Grapevine Mills location (Rooms to Go)in Grapevine Texas. After finally choosing a set out of three others, once placing the order and paying the sales tax & delivery fee and getting the purchase approved through finance company we were informed on three different sets that at least one or more of the pieces were out of stock. We finally settle for a set that had (both) nightstands, and the top section of the Armoire was on backorder until Feb 20th. Our salesman was Dennis. We were not happy with this but had no other choice since all of our selections had at least one or more pieces on back order.

Delivery date was set up for Dec. 6th. We rcvd the call two days prior to w/the delivery date and time frame confirmed. The delivery men did arrive as scheduled and after working in the bedroom only a short while, informed me that they could not put the bed together due to a defective footboard. They informed me that I would need to contact Customer Service and re-schedule to have another one brought out. I explained that this was unacceptable because of the holiday season I could not arrange to take off work again as well as just receiving a phone call regarding the death of my step-mother, I would not be in state and would need to get this resolved that day. Since the Distribution center was approximately 10-12 miles away. Drivers called their Mgr and was informed that they could not do anything.

I called customer Care in the Florida call center and spk to Supervisor Bonnie who was very rude and hung up on me. Stated that they could not do anything different and they would not go outside of policy to meet my request. I called the store and spk to Mgr Dan who was very uncaring. He stated that I must have expected him to leave his store to address this issue which he could not and would not do. he said that he would send an email to the Delivery center manager and request that they send another team to meet the previous delivery men back at site and put bed together. This all happened around 830am that morning.

I never rcvd a callback until around 230pm and it was a call from the Delivery center which they hung up before I could answer. They left no msg, however when I called the number back I rcvd a recorded msg stating the center was only open Mon - Fri 8am-5pm. I called the store back and spk to Anthony who informed me that the Delivery center were calling to inform me that someone would be at my hm within an hour to put bed together. i was pleased with this and waited a while and still no one showed up. Approximately one hr later, the same delivery guys returned and stated they were not sure why they were send back. They stated they told them as well as they explained to me that they had the same defective foot board in their trk and it was nothing they could do.

I called again and spk to Dan at the store who denied telling me another team would show up and just continued to make excuses. I exp that if problem was not resolved, I would file a complaint w/BBB, atty General and also tell every customer online and in his parking lot if I ever returned to the store. he stated: Since you want to cancel your order I can have the delivery men pick up furniture now. I informed him that would not happen until my refund was received. I explained my disbelief in the customer service rendered from a company of this magnitude and exp I would never do business with them again. Dans attitude was very poor and not customer friendly at all. I exp to him I could not understand how they could waste time sending the same delivery men out w/the same defective part, but could not have someone to meet the men possibly half way w/a new part prior to sending them back to my hm. He could not exp that and only responded w/the same line. That is not the way it work. That is against policy. We cannot send the delivery men to the Warehouse to p/u a part since they were already out on their route, but they yet sent them out (detoured) from their route to return to my hm w/same defective part. When they returned, they never took the old part off the trk and stated they were not sure why they were told to return when they informed the dispatcher that the foot board was defective and that it would not work.

Now , my entire day wasted and still no bed to sleep in. I also rcvd a $60 mattress protector w/the order that I never ask for nor was I informed that it was a part of my order, however I was charged for it on the invoice. I later spoke to a Mgr at the same store that night. Mr. R who was very apologetic, very professional and inquired about what he could do to retain me. At that point I was beyond retaining. I scheduled a p/u and a refund of my taxes/delivery charges put on my visa and a cancellation of the entire order w/the finance company as well w/the exception of the mattress set which they could leave that charge on the bill w/the finance company. He informed me he would honor my request but would need to check on the restocking fee that I could possibly be charged for cancelling the order. He did this and called me back to inform me they would not charge a restocking fee, however I would be charged the delivery fee and taxes for the mattress and that would be deducted from the refund that would be put back on my Visa. He stated he had made the refund request to the visa and should only take 3-5 business days.

He called back on Monday morning, Dec. 8th to confirm that the pick up was scheduled for Wed. as I requested and they would later call w/time slot. I paid someone to stay @ my hm on Wed. however when they arrived the delivery men refuse to pick up the bottom section of the Armoire. They informed the lady at my hm that it was not on the invoice and they would get in trouble if they took it back w/other furniture. They called the distribution center and spk to a Lady (Lena or Lisa) who was very rude to the lady at my hm. She yelled at her more than once.

After my friend contacted me, the representative from your distribution center informed me of the problem and in a very unprofessional manner informed me that she couldnt get the lady at my hm to understand that. I informed her that they must take all of the furniture because I did not have rm to store it. She refused and put (Richard ) on the ph who stated he was the Mgr. He explained that if the delivery men brought that piece of furniture with them they would have to purchase it. I informed Richard I would call the store. I called the store twice and finally spk to Dan who pulled my order form and confirmed that the piece of furniture was never listed on the invoice and this is why they could not pick up. I informed him I was out of the state attending a funeral and if they did not pick it up while at the home I could not assure them when they could return to pick up. With that said he stated he would go ahead and call the Dispatcher and inform the drivers to p/u.

After checking my acct all weekend for the refund, I called Customer Care on Tuesday, Dec. 16th and inquired about my refund to my Visa. They informed me that it was credited to the visa, in the amount of ($377) on Dec. 6th. As of today, Dec. 17th, I am yet to receive a refund to my Visa card. The customer care rep stated that the refund process is 7-10 days. A copy of this letter will be mailed to the BBB, Atty General and I will be filing a small claims against this company if a respond and some type of resolution is not completed within 5 business days. Thank you for your time.

When they left I noticed the hugh scratch across my wood floor where they pushed the box itto the house. When customer service called I told them about the damage and they said they would send a package for me to make a claim with the trucking company, that it was a separate company Rooms to Go uses.

My entry way wood floors are scratched, the damaged piece of furniture was left in the hall and parts of the delivery were not completed (glass tops). I called the manager of the store and am getting conflicting stories. They will not come get the damaged furniture until I agree to an in home exchange. I want to know when can they come get the damaged piece and when will my floors be repaired, and by whom. They will not let me speak to a supervisor at the 800 customer service number. 800-766 6786.

Mercandise (sofa)was delivered on 11/5/08 with leg broken so I refused it. When I called for an exchange, I was told someone would call me back for a delivery date. Someone called me back three days later to give me a delivery date of fourteen days later. I complained about the time frame.

I received the delivery fourteen days later 11/19/08 and the sofa leg was broken again. They also delivered a table with a broken leg and the wrong color. I am to receive a replacement on 12/2/08. I called and asked to speak to someone other than Crystal and was refused. My daughter called and someone told her they would not be able to make delivery until 12/20/08. I have paid for this merchandise and it is not my faul the sofa is broken when delivered on two occasions.

The gentlemen my daughter spoke with name is Trenton and I spoke with Crystal. I believe that Rooms to Go does not care about the customer. Crystal lied and said I cursed her and also lied about getting my delivery as soon as possible. On 11/29/08 I called the store and they said 12/3/08 is my new delivery date. I was also told that a store supervisor would call me back but I did not receive a call. They say all calls are recorded so I would appreciate it very much if you would review their tapes.

I purchased a house full of furniture and the delivery was 1 hour early for the delivery. Now they are telling me that I cannot get my furniture until the 26 which is befor Thanksgiving. I don't feel like the situation is my fault because they told me they was coming between the hours of 8 -12. I am very dissatisified with service from this company I felt like after what everyone been telling me about Rooms to Go but I go and buy from this compnay and for them to do a customer like that shows me they have no morales and just don't [care] about their customers.

We bought $5000 furniture, wrong furniture was delivered, no one called to exchage. The warranty people kept calling to sell warranty on wrong furniture. Still have not had it resolved.

Barbara

I will lose about $400. according to their cancellation policy.

i purchased a full living room set in Sept 2008, paid in full inside the store. I received the loveseat and chair within a week..no problem. I was told that the couch would be delivered Nov 14 because it was on back order. I wasn't home when the guys got there but they at least had the common courtesy of calling and saying they would wait until i get there and they did...The Problem: I received a call that informed me the couch would be delivered 11/05/08..GREAT!! i was given a 4 hour window. So, I asked if i could have something more concrete because I can't just sit at home 4 hours from my job the girl was like, they couldn't give anything specific..so i was in a meeting at work and at 1pm i received a phone call,i had to step out of the meeting to answer the call and then when i did, it was too late, i call back and of course he doesn't pick up, i went ot my office to check my vm and customer service at Rooms to Go had left a vm that said the guys were at my house, well i called the guys back again and his vm was so thuggish it wasn't even funny,so I was definitely not going to leave that thug a vm, i mean he could barely use proper English.

I called customer service back to explain to her that I have already waited 2 mos to have the couch delivered to me, the delivery guy didn't even have the decency to leave a vm or to answer his phone and I complained that they are not customer centered at all, I feel like I am on their schedule and I chose to patriorize their store, there are a lot of furniture stores out here but I chose Rooms to Go and make a purchase and the thanks i get is "your order will now take 2 days to be put back into the system and then we will redeliver on the next available date" Rooms to Go will not get my business again. the customer service is horrible!!!! they do not call in advance, you have to have OSMOSIS and request a courtesy call if you want the delivery guys to call you on their way to your house. well, DUH,if you are a first time customer how would you possibly know that they are idiots who don't have the professionalism to call first.I spoke with the store manager and got the same response from him that i got from customer service, so i guess I can say at least they are all in sync when it comes to not being customer-friendly or customer -centered. I explained to the manager Mark, that it is totally unfair that i have to miss hours at work because they are running a "spin the bottle" delivery service you know,"Whatever time we land on that's it and if you miss it, oh well" .

i explained to the manager that if you are giving the customers a 4 hour window and expect them to be home then make the delivery guys be on that same schedule, they gave me a timeframe of 1-5 pm, but the delivery guy got off at 2pm???? are you kidding me? i think they should have them on call between those hours.They totally inconvenience the customer but when you walk in the store you you have to beat them off with a bat to leave you alone.Rooms to Go Customer service and Delivery SUCK big time !!!!!!!!!!

The sales staff lied about their delivery policy to get the sale. Delivery was scheduled for today 10/27/08. The sales person and the assistant manager both told me that I would be called any time between Thursday evening and Saturday and would be told what 4 hour window of time to expect the delivery. I did not receive a call, but I was out of town over the weekend and did not have the paperwork with me to call them.

I called at 8:00 this morning and was told that the time frame was anytime between 7:00 a.m. and 10:00 p.m. I told them that I had to at least go to the office to pick up a file for early tomorrow morning, so I needed them to call me before they came. They stated that was impossible, the delivery men would just show up, they could not call in advance. If I could not be there, I could reschedule -- and miss another whole day of work! I was unhappy about having to protect the entire day until a few days before delivery, when I was to receive the call notifying me of my four hour span.

I believe that the sales staff lied to me about the four hour span in order to get the sale, since I had communicated to them that I was tight on time. Now they have me, and there's little I can do at this moment to fix it.

They just take a cavalier attitude about other people's time. I will never do business with them again.

We purchased living room furniture and bunk beds on May 26, 2008. Everything was put on one order so that we would only have to pay one delivery charge, however, the two end tables had to be back ordered. They delivered the wrong furniture. We were charged for every delivery made even though the mistakes were on their part. We were given a warranty for the loveseat and sofa bed even though we did not want it. The sign for the bunk beds gave a price but we were charged extra for the drawers. We were not told there was an additional charge for them.

The above cost us almost $1,000.00 over what we thought we were getting. The furniture was purchased for our son and his family. He visited the Jacksonville Store and was told they could do nothing. He has contacted the Lakeland store a couple of times and they said it is to late. The corporate office says it is in the hands of the Lakeland and that they can't do anything.

The damage done is the frustration and stress caused by this and the unexpected cost.

Purchased dining table and 6 chairs. Paid for delivery. Furniture was delivered by ONE individual in the back of a small red pick-up truck. The table top was cracked. I accepted delivery of chairs and refused delivery of the table. Called my sales representative to report the problem. Sales representative was very helpful and placed an express order of another table for me. Table was to be delivered today. I was told that I needed to be home all day to await delivery.

I took the day off from work and called to inquire as to the problem with delivery. I was told that the delivery would occur between 7am and 10pm and that's all they could tell me. My time is very valuable to me, but Rooms-to-Go has no respect for my time. I am expecting guests tomorrow and I am afraid we will be sitting in the chairs holding our plates in our lap! When my the cost of my time is factored into the cost for this table and chairs, I paid way too much. Buyer BEWARE!

[He] added furniture protection on our bill. We decline the protection abd it was added anyway. We called and he refused to drop the charge stating that just because we were unhappy with the charge the store would not drop the charge.

We paid $109 dollars for a delivery charge. The furniture was to be delivered on 10-4-2008 between 11am-3pm. We got a call from customer service that the rooms to go truck had been loaded wrong and that they would have to deliver the furniture late in the evening. We had to leave town that day so I called customer service and asked for a refund of my delivery fee. That they were not responsible for situations out of their control. Loading the truck wrong was.

I then asked for a refund of my furniture and they also refused. I then agreed to have the furniture delivered the next week. One chair arrived damaged. I called the next day and and reported the the chair was damaged and they scheduled a repair man to come fix the chair on 10/18/2008 between 11am and 3pm. At 2pm I called customer service and told them that I had to leave my home after 3pm on 10/18/2008. I was tlod that my only option was to reschedule.

I was over charged 169.86. for a furniture material warranty I did not want. I was charged for a delivery that did not arrive on time due to negligent performance on the part of Rooms to Go. They had a delivery plan and placed out furniture at the back of the truck. The loss of 8 hours of personal time due to poor proformance on the part of Rooms To Go

1) took four deliveries to my home to deliver a quality product without the product having damages. 2) delivery personnel damaged my front door. Several weeks frustration and stress on and off dealing with phone calls and submiting multiple claims with Rooms-To-Go customer service; lost time; damage to my property (front door) Estimate #1 = $2495.96 USD or Estimate #2 = $2416.25 USD.

I had bought a 8 Piece Valencia Dark Panel bedroom set. All but 1 piece had some sort of damage or poor quality workman ship right out of the box. The Chest had some paint missing on one of the plastic components, and one of the door glides busted on the 3 day of use. There were chip marks on the large dresser.. you could run your finger over the edges and the paint came off. Dent/ crushed corner on a nightstand, poorly constructed headboard. They came out to inspect the furniture.. they fixed the chips on the big dresser with a black Marker, said they would have to send out a new guide and the rest was my fault. Never again Rooms To Go. Family and friends have seen the poor furniture and they will not deal with you either. Keep it up.. you will be out of business. 100% Customer Satisfaction? I dont think so

Delivered scratched furniture and missing pieces. Have called for more than 1 year to get this resolved. Someone finally came out and saw the mess. Said he would order pieces and have someone to put this in for me within a week. I've never heard from or seen them since.

I have called the local store and the Headquarter in Florida. The people I've spoken to are rude and not helpful. I have spread this story to everyone warning about thier poor customer service and carefree attitude once they have your money. I'm out $1200 and my son has a crappy furniture in his room. This could potentially be a safety factor not having all the pieces.

I purchased a Pixcar 95 bedroom set and t.v. for my son on Sept 19th of 2008. I was told the furniture would be delivered on Sept 24th between 2pm -6pm a four hour window, after 6:15pm on the 24th I called the store to check on delivery because I an class scheduled for 7pm that night and I was told the four hour window is a courtesy delivery is all day. I asked will why isn't that explained to the customer upon purchase why do you say your going to deliver within a certain time frame. I was told mam your furniture will be delivered some time tonight.

At 7:20pm the delivery truck arrived and the driver told me he have a problem he doesn't have all the parts for the bed. I don't understand how a company can be so non chalent regarding customer service and satisfaction. I refused parts of a bedroom set because that was not what I paid for. I called customer service and was told their is no other recourse because they have a no refund policy. I went into the store and was given the same inconsiderate rude I don't care customer care by the manager Roland. and then I was given a number to call back and speak with customer support who was now closed in the morning.

How could such a large company get away with being so rude and negilent to customer for so long. Who can consumers turn to, to ensure that Rooms To Go start living up to their motto which states rooms to go invite you to open your door to service, convenience and value.

1. They did not deliver as promised. which was a big inconvience because not only did I stay home half a day waiting for them, I also ended up missing class which was not within the schedued time frame. 2. When the delivery finaly arrived all the parts to the furniture was not available for set up.

Where should I start. I purchased a new twin bed with trundle and 8 drawer dresser with mirror for my 13 yr old at RTG Kids. The I purchased a dresser, 2 night stands and a mirror for MY room in the Adult section. First of all they charged me 2 different delivery charges because they are 2 different stores under one roof. $170.00 total and I was told they had to do that because they would have to be delivered on separate trucks. (I paid for express delivery so I could get it on Monday) Well... they came on 1 truck. Fine. I'm still hashing that one out.

I get home that evening and inspect the furniture and it has HUGE dents, gouges, scratches, some greasy marks that can't wipe off etc. I called the next day to complain. (I didn't pay for scratch and dent so I don't EXPECT scratch and dent). They tell me they can come and exchange the stuff but won't be able to make the delivery until Aug 26 between 3PM and 7PM. They called to confirm around 4PM saying that they were delayed a little bit and would be there around 6:30 to 7:30PM. I never heard a thing from them so around 9:30 I got my daughter to be and went to bed myself.

To my shock and amazement I am awakened by a phone call at 10:45PM and it's the delivery driver telling me he's out front. I have to be up at 5AM to get myself and my daughter ready for school and work (much like MOST normal working class families) so I told him to take the furniture back to the warehouse.

I call today to complain, YET AGAIN and was told the NEXT nearest available delivery would not be until Sept 6. I argued a little about that and they finally were able to give me a delivery appointment of Sept 2. When I asked what they were going to do about compensating me for the time I've had to miss work making the appointments I was told they would not refund the delivery charges until I received my replacement furniture and was satisfied with the purchase. Again, I paid 2 delivery charges when all the pieces arrived on 1 truck. I am appalled by the HORRIBLE service I have gotten from Rooms to go

I was charged $170.00 for 2 separate delivery charges, I have missed 2 full days of work. My daughter is highly upset!

I rec'd an automated call regarding my delivery date and time, I need to inquire about the changing the time to later in the day of my delivery, selected the correct option (option 4) and got disconnected. I call the delivery number listed on the website and got a VERY RUDE wowan name Wylaska. I explained my situation and she proceeded with her rudiness to tell me what it is and there's nothing they (meaning ROOMS TO GO) can do to help.

I needed the time changed from 7:00-11:00 a.m delivery window to afternoon delivery. I asked REPEATEDLY to speak with a manager to explain the situation, Wylaska kept telling me there's nothing she can do, that's what it is and I couldn't speak with manager. She said only you can do is leave a manager and it would have to be taken up the chain, I insisted on speaking with a manager and she insisted there's nothing that they can do. I said ok and hung up.

I called back the same number, this is really unbelievable...I got this same lady, she recognize my number and proceed to be RUDE from go...told me there's nothing they can do and she could only take a message. I asked very clearly, so you are telling me you are not going to request a manager when you have a customer on the phone that is strongly requesting to speak with a manager she said there's nothing they can do, I could leave a message. I said ok, I will leave (didn't finish saying I would leave a message and she hung up).

this is truely and unbelievable experience, we just made a $10,000 furniture purchase and paid over $350 for delivery, the Rooms to go warehouse is within 8 miles of the delivery address and i'm experiencing such horrible service.

I called back a 3rd time, got a nice lady on the phone-Ella, had to go through the giving numbers, address etc. Explained that want to speak with a manager, she finally got a manager on the line, his name is Chris. he heard my concerns and I explained what had happened, I told him I am not going to deal with someone that speaks me (customers) like a pig. this experience is extremely unacceptable. He said he would have to listen to there recorded call, I insisted that he call me back with his thoughts. I can't accept with the economy being so poor, a customer making a decent size purchase and this is the way they are treating customers. This will be the last time we use ROOMS TO GO.

We bought a child's desk. The salesman talked me into a fast delivery. I paid a 30% premium for the service. The desk arrived broken, smashed and non-functional. I called the salesperson, who had the tone of someone that gets this all the time. I was sent to customer service. My complaint is the shoddyness of the product, the absolute negligence in the delivery, and the inadequate rectification of the problem. There is no schedule for when a replacement product will be shipped.

I'm out $800 until the desk is replaced.

I place and order 2 weeks or so before delivery, they said they only deliver on sunday to my zip code I said great because I am a doctor and I work like crazy from monday to friday (nobody remains at home while I work. My husband invite that weekend to New York while he attended a bussiness conference, I past the invitation because I have this delivery schedule already. I call four times during the week to double check on my deliver date an time and they were positive that will happend on sunday.

On saturday afternoon 1:30 pm they call me to let me know that my delivery will happend the following monday. I said to them I lost my trip because for nothing and nobody is at home on monday. Because I want the dining set so badly for my new home I am tired to eat on the sofa I finally agree on the delivery for monday because they said they will come at 8am (I will be their first stop). That monday I call at 8:30 am becasue I need to go to work and they said the driver is on his way.
I way till 11:15 am and I call the delivery services They said go ahead go to work we will ask the dirver to call you 30 minutes before delivery.

From work I call several times and they said we have been try to reach the driver but he is not answering.

The driver never call me, when i arrive at home at 7pm I noticed a note a the door that he try to delivery. I have been calling to rooms to go to cancel the order forever beacuse they delivery service is completly unreliable and I do not want to past throug this problem again. Every time that I call they ask me what the problem is and I explaint the situation I always as to speach with the manager and I am always talk they are busy and to way on the line. I way on the line for minutes and minutes and nobady pick up the phone. I hang up sometimes but most of the time I magically just get diconnected.

At this point I just want my money back but not manager is responding my complaint. I lost my morning day work. I am losing time on the phone trying to get my order cancel. I do not know about the finantial part right now because I am still waiting to get a manager at the phone.

After purchasing a bedroom suit for my son at the Coolsprings store, which was a very pleasant experience! The salesperson stated that someone would be in contact with me to schedule a time slot. After a couple of days an automated phone service called to schedule me between 3-7 on July 19th and I confirmed. I received these same calls several times throughout the week! July 19 came and I was home all day preparing for this delivery, 7:45pm came around and still no furntiture,

I called the store and the rep stated that the truck was behind and they should be there before 10:00pm! 10:00pm now I am upset because I had plans for the remaining of the evening and I now I have to sit at home to await strange men coming in my home at 10:00pm! I called the corporate office to complain and all they told me was the four hour time window that was given to me was courtesty time the drivers have until 10:00pm to deliver the goods. I explain to her well why didn't you all tell me to be home between 3 and 10? She stated that the policy says all day delivery and I again asked why don't you tell me to be home allday but you ask me to be available between 3-7.

I got nowhere with corporate, so I called the store where I purchased the item and the once again apologize for my experience and stated they will credit me $50.00 towards my account. Rooms to Go needs to re-visit there motto Customer Satisfaction Guarenteed is not one of thier best assets! I will never do business there again!

bought a vanity may5, 2008 paid by credit card..delivery scheduled for may 8..took day off from work...midday they called that they werent delivering the unit because it was damaged and that they would order me another one...firm3-4weeks...i told them about a horrible experience with them the last time i ordered furniture with them and they assured me that 3-4 weeks was a firm time...

i called at 4 weeks to be told its on the truck from north carolina...later that week i was told that it would now be another month...i called july 15 which was five more weeks and fred the customer service manager told me he has no idea what to tell me but couldnt give me any date...they still have my money...1145.99 paid in full may 5and now its now 12 weeks later with now delivery date in sight....

i missed a day from work for nothing the area that the vanity is to be placed now only has the many makeup items left in boxes near by and while we could have bought the piece elsewhere we were strung along week by week by week..the people i have spoken to there range from ignorant to beligerent

Delivery personnel dropped off a Tempurpedic mattress and Adjustable bed frame, this was meant to be setup in the master bedroom. They dropped it off in the garage and opened one box and said they did not know how to set it up, and left. No one came back for two days to set it up. when they did come back he screwed it up even more. the Supervision in Florida cant do any thing to help. They say if it is at your house it is delivered.

I will NEVER buy any thing from them again, and will tell every body about this bad experience.

Ordered a package of three peices and filled out paper work for the special financing deal(no down payment, no payments until 2010, no interest accrued)on 6/27/08. Store called and said that to purchase the peices I needed to add my husband to the financing paperwork. He and I went by and he added himself.

Five days later the office called and said the corporate office would not process our paperwork w/out a copy of our drivers license. So we made the 30 minute drive back to give them copies. They gave me the invoice and I took it home. I sat down to look at it and it stated that the payments started 30 days after delivery. This is not what the financing special was.

So I called the store and they said Oh, we used a different financing company and they are not offering the special. I ask them what my payments would be and they said I would have to call the financing company to find out! So I did and the delivery date (I thought) was still set for July 11,2008. Today is that date and I took off work to receive delivery of my new furniture.

I waited until 5:10 and decided to call the store to see when today it might be delivered. The office worker said that because we didn't get the copy of the license in that delivery was delayed and I asked until when?. She said she didn't know that it would take her a few minutes to find out. She came back on and said the order was on hold that I would have to schedule it again. I said just cancel the order and refund my $208.89 for tax and shipping payment. She said she would and then I ask for the corporate office number. The clerk told me I would have to talk to the manager so I ask for her.

I talked with her and ask for the corporate office number and she proceeded to tell me what had happened and why the delivery didn't take place. I told her I knew everything and to please give me the corporate office number. She refused. I told her that I had spent much gas back and forth from my home to the store, three times to be exact and that I had taken a day off of work to receive an order that had never been placed!!I also said that their lack of communication had been very costly to me as a consumer. She still refused the phone number and said that they do not give out that information.

Please take time to follow this up! No company should be allowed to do anything they please with no repercussions! The corporate number is not even found on their web pages! Shouldn't they be accountable for their branch stores behavior, lack of professionalism and poor performance? How many complaints will it take for this to happen?

Two tanks of gas - $50.00 One day's wage = $107.00

After purchasing $5000 worth of furniture. I happily waited the entire next day (like my receipt detailed I would need to). they cam to my home at 8:30 pm, July 3, to deliver my furniture. My floor lamp was broken and my end table missing. Of course by that point customer service was closed. I had to wait til Monday due to a holiday.

Anyway they think they will be able to deliver it Friday of next week. I still do not have it. No one will returns my phone calls.

We bought a sofa and love set back in November 2007 When they delivered the Couch it was broken by the delivery men came out and tried a repair in a nut shell after the third set of furniture being delivered and broke upon arrival we asked for them to take it away

They did come pick it up and said we would get store credit of $200 and not have to pay the balance

I purchased $3568.96 in furniture with $119.99 represented in delivery & setup fee. They give us a 4 hour window on delivery, meaning someone must be available to receive. I asked my daughter to sit the 4 hours in an empty apartment we had just rented, awaiting this delivery, as I couldn't take off work myself. When the men arrived, they complained that they did not have time to assemble the furniture because Rooms to Go had them running all over town and they were behind. They laid all the pieces in a bedroom & told her it was the best they could do; asked her to sign that nothing was damaged & that she had received the product & they high tailed it out of there. My daughter didn't realize that they were obligated to provide the setup. She didn't know any details & could not have known as it hadn't occurred to me she would need this information.

When I called the service line to report this problem the lady asked my daughter's age & said that because she was an adult they had no further responsibility; putting my daughter at fault & taking no responsibility. I explained that it was unacceptable to let delivery men take advantage of a young person's lack of knowledge; that my daughter's age was none of her business & whether she is young, old or in between didn't exonerate their behavior. I asked for the service or a refund. Finally she got the men on her other line & said they would come back over to assemble after their other deliveries; that they would call me first. I never heard from them.

Next day I called again & was put through the entire rigmarole including an interrogation about my daughter's age and no response as to why they did not do what they said. This time she didn't try to arrange a new setup but instead insisted that the setup had been refused. I was speechless. Then Rosa decided that as a courtesy she'd put me on the calendar for over 2 weeks out, as if I'm going to live with unassembled furniture that long. Why do they use the word "courtesy" when courtesy is the last thing they are about? These people are a bag of tricks. They pull their scams & head games on you instead of acting in good faith by delivering their part & respecting their customers. I ended up hanging up, no satisfaction.

Later the same lady, Rosa, from customer service, called back to offer July 1 set up (I suspect only because she knew I recognized my consumer rights & would act either through the credit card company or the small claim court). These people are awful & if you do business with them, please arm yourself with many defenses.

I purchased an entertainment center, paid 100$ for delivery, and the unit was delivered broken. The delivery drivers keyed in the information and told me someone for cc would call me back that next monday (delivered on friday) that call never happened. on thursday i called back, spoke to a rude cc person - SUNDAY, who obviously hates her job. I was not to receive my furniture until July 1st. (4 weeks after purchase date)

After arguing for quite some time she aggreed to move the date up to June 27 (still 3 weeks after purchase). IF YOU WANT ANYTHING DONE, AND WANT TO BE TREATED LIKE A CUSTOMER, GO THRU THE STORE, not this pretend cc department. I spoke with the manager at the rooms to go in D'ville (CHRIS), and although he couldn't move the date up more than two days, it was obvious he cares about his customers and our satification. The only reason i will every shop rooms to go again is because of our conversation. YOU SHOULDN'T HAVE TO PAY FOR DELIVERY OF BROKEN FURNITURE AND THEN WAIT 3 WEEKS TO HAVE IT REPLACED... Shame on you rooms to go - cc department

Lost 100$ in delivery fees for a 3 week turn around

I ordered a loft bed for my son in December. The top is a double bed and there is a day bed underneath. In May, the day bed broke. I had to take a day off of work for a repair person to come. He was there less than 5 minutes, only to tell me it could not be fixed and he would order a new mechanism or a new bed as it is under a 1 year manufacturers warranty. He also stated he could tell the bed was broken due to being assembled wrong (by them of course. A few days later I got a call that the bed had been discontinued. We had to drive 35 miles to the store and choose a new one. At the store, we were told it was not discontinued. We chose to choose another anyway as not to have the same problem again. I ended spending $400 more dollars.

Delivery was set for the following Saturday, 7-11. At 10:30 I got a call that the truck had been loaded backwards so it would now be from 2-6. A whole Saturday shot! At 4:30, they got there. They told me then that the bed rails on the new bed were broken and they could not deliver the bed. I was then told it would be another 2 weeks for another delivery. Absurd!

Customer Service did finally call me back and gave me 10% off the purchase (about $85). The manager of the store, Julie, would not refund the $70 delivery charge. Absurd! Now I have to take off of work again next week and cross my fingers the bed will get there in one piece AND get put together correctly! Do not buy from them!

I ordered 6,000 dollars worth of furniture from Laura at the Rooms To Go inBham al. Everything was delivered as promised, no damage, very polite and efficient delivery persons. I couldn't be happier. They even came back to help me with a canopy and that was not even their responsiblity.

The store manager, Jason, at first seemed helpful and friendly but soon showed that he didn't really care if we came back or not. End result, I'm going to call and have them pick up their furniture asap. This people are horrible. Damaged wall in 2 places. Grease on my bedroom carpet. damaged furniture

I bought a leather sofa and loveseat from Rooms to Go outlet. I was given a business card for a delivery service which I thought was contracted by Rooms to Go. They delivered the sofa, loveseat, coffee table and end table. The delivery men set up the furniture and I was then told that a leg was missing on the loveseat.

I told them that when I purchased the living rm set that it was brand new and nothin was broken or missing I then called the store and was told to come in and pick up the loveseat leg. I retrnd to the store and they gave me a sm round plastic leg that didn't match. I had the set delivered on April 01/08 ( how appropriate).

I lost my husband of 40yrs on June 19/05 to cancer, on August 29/05 Hurricane Katrina took all my worldly possesions. I evacuated to Arkansas and in Oct of 2005 I was told to return to my job at the USDA-NFC in New orleans, la 70129. I've lived in and slept on a sofa in a FEMA trailer for almost 3 yrs. The sofa that I bought from rooms to go as new looks Like I've had it for 6 or 7 yrs instead of the 6 days. The leather seat pillows are flattened and the leather is seriously wrinkled and stretched. Supposedly this was a Stratford brand which I thought was a reputable company. I can't afford to pay 1096.00 dollars for a sofa & loveseat that won't be anything but junk in 6 mos. I just don't have that kind of funds.

I am 60 with a 30yr mortgage. After my husband died I was going to be mortgage and now at 60yrs of age I'm starting over. All I want is to be treated fairly.

Driver turned around in driveway and crushed concrete while delivering a bedroom set bought from Rooms to Go. The damage estimated is $1500.00. The Rooms To Go delivery service contractor came out and took pictures and turned them in with an estimate to the SE Independent Delivery Services. We received a letter within 30 days that stated I will offer you $1000.00 to settle the claim. We could not reach the person that wrote the letter (either by phone or by email) to settle the claim. We called Rooms to Go and they also tried to reach the person by phone and her extension was not in service. We finally reached someone and explained. We received a letter from this person on March 24, 2008 stating that they had a 30 day time limit on claims and could not satisfy this claim with apologies. No mention was made about a 30 day limit.

We would like to fix our driveway and if at all possible we would like to return the furniture as a result of the deception to get out of paying us. Somehow Rooms to Go and the SE Independent Delivery Services are connected in more ways than one. RTG could reach the Delivery Services when we could not and the phone number that was given to us rang into RTG.

Nothing has changed.

We purchased a dining set mid Feb. Great service by Wanda during purchase. Deliver people were nice and quick. It was delivered a week later. I thought I was doing great...WRONG! Every piece was damaged except the buffet. The hutch was missing a piece and was broken at the bottom. The table had several nicks and scratches and every chair was not level. I called the cs number and they were to bring me a whole new set the following week. Which I was considerate and accepted.

Week 2 came and I called to see where the driver was and how much longer it would be as I had some things to take care of for my business. The customer service rep I spoke with basically called me a liar when I said that I was told the delivery would be between 10 and 2. She said no it will be between 4 and 8 and that they don't tell people that! Well then how am I supposed to know when to be home? So we left to take care of the things I needed to do before 4. 30 minutes later my husband received a call from the driver saying they would at my house in 20 minutes. We were already 20 minutes away having lunch. Then the driver proceeded to tell my husband that the hutch sounded as if a piece of glass was broken anyway.

We were told that it would be another week before we would get our furniture, which was ridiculous. Well that was it. We had had enough. Waiting 3 weeks for another piece of broken furniture and rudeness from everyone we spoke to from then on. We asked for a refund and got told no. Of course we didn't take that for an answer. They finally came and picked up the damaged furniture on 3/13/08. Now we have to wait for them to mail a check for our deposit. Lets hope that this doesn't take as long as the rest of the problems we have had.

I ordered bunk beds for my children on 02/18/08. The sales person gave me a delivery date and said that the drivers will call me two days prior to arrange for the time. I never heard from them until the day of delivery when they were sitting behind my door when I was at work. I told them that they didn't call me and I was at work. They returned the bunk beds to Dallas and I had to wait 48 hours before I could reschedule the dates.

When I called customer service phone number, I explained what had happen before and she she suggested that I get it delivered during the week, but have it delivered after I finish work. I agreed and set up another date. The date was 03/11/08, almost a month later. I called customer service on 03/10/08 to confirm my delivery. The prerecorded message said that it would be delivered between the hours of 3-7. Well obviously that was not going to work for me, so I called again to speak to a live agent. She looked it up and reassured me that there was a note on my account that said not to deliver until after 6 o'clock because I had to work. I asked her, are you sure and she said yes.

Well, today was delivery day and at 3 o'clock they called and wanted to know why I wasn't home. Needless to say I was so angry. I asked the dispatcher if she looked at the notes because it said not to deliver until after 6 o'clock. She answered that they don't look at the notes and I asked then why would do they put notes there for them to read if they don't even look at them. She was rude and she even went so far as to say that she couldn't stay on the phone anymore and hung the phone up in my face. I called the room store where I bought the bunk beds, but they basically said this is the way they do business and too bad. I told them that I was the customer and they should deliver the bed when it was convenient for me, not for them, but he had nothing to say. He said that the only thing he could do is reschedule me for a weekend delivery, which wasn't until 04/21, which put me at 2 months since I purchased the beds. I told him that I went to buy my kids beds because they needed beds, but now they are just sleeping on a mattress. I told him I would have to call back because I was so angry.

I called back tonight and told them I wanted my money back and Joanne from the store said that they would not and that I would only have to reschedule. I asked for corporate's phone number and she gave me customer service phone number. I told her why don't you tell your customer's this before they buy from you and she said, if you want I can transfer you to the sales person that sold you the piece. She went on to tell me that if they delivered all of their pieces when it was convenient to the customer, they wouldn't get anything done.

My husband and I bought a couch on January 5, 2008, from Rooms To Go.`When we purchased (and paid for) said couch, we decided to save the $50 and pick the couch up rather than have it delivered. We were told it would be available 2/16/2008. On Valentine's Day, we got a call letting us know that our couch would not be available for pick-up until 3/5/2008. Then, this past Tuesday, the day before we were to go pick it up, we got another call saying that it would be 3/08/2008 before we could take delivery on the couch. We have had to rearrange our schedule three times now because they can't get their act together. After I spoke to the warehouse on Tuesday, I called my husband, told him he didn't need to take 1/2 a day off on Wednesday because we couldn't pick the couch up until Saturday (which we won't be able to do because it looks like the weather will not be conducive to hauling furniture).

So, I called the warehouse back and told them that I felt like they should deliver the couch for free, given the fact that we have been inconvenienced enough by this entire transaction. I was told I would have to call the actual store where we bought the couch. I`called the store, asked for the salesman but he was off, and I got the manager. He told me he would make a call, see if he can pull some strings and get it delivered. He promised he would call me back first thing Wednesday morning. I never heard from him, and I finally called him around 4 on Wednesday afternoon. He told me that they couldn't deliver it for free, but he did get the warehouse to release our couch so we could get it that day (Wed.). The warehouse closes at 6; it was just after 4, and my husband got off work at 5:30, so there was no way we could get there before they closed. Had the manager called me back in the a.m. like he promised, we probably could have gotten it that day. I am seriously considering canceling my order and getting my money back. I won't make the mistake of buying from them again!

On 1/4/08 I purchased a $2,700 leather sectional from Rooms to Go. I was shocked when they informed me that it would not be delivered until 2/22/08, but I reluctantly agreed because I wanted it. Two days prior to delivery (2/20), we received a message from a person at the warehouse stating that they didn't have all of the the pieces,and therefore they were placing it on back order. The soonest I could get my sectional would be March 25th! She said it as if she was doing me a favor because if I had taken the pieces that they actually had, they would not match with the chaise when it finally arrived since the leather would have been cut from different stock. I was floored and thought that they probably needed the chaise from my order because of some problem with another customer's order. I really think that they took mine to satisfy another customer and then placed mine on back order.

There is no other reasonable explanation as to why they had all the pieces of my sectional (including the ottoman) except for the chaise. If that's how their manufacturer operates, then they really need to get another manufacturer because that's just plain wrong! So, even though I really wanted the sectional and I thought it was beautiful, I canceled the entire order which included a matching recliner that I ordered later. I'm still very angry, and I will never set foot in Rooms to Go again. This is not the first time this happened to us. We ordered a Cindy Crawford bedroom set in 2000, waited 2 months for delivery, and got everything except the tall dresser which was delivered an entire month later. (Come on, waiting 3 months for a dresser is ridiculous!) I guess Rooms To Go thinks they can deliver the furniture whenever they please! Well, they are wrong.

I have suffered anger and aggravation about being jerked around by a large corporation that obviously doesn't care about it's customers who use their hard-earned money to buy from them. For me, $3,300 is a lot of money. Maybe if I had spent a lot more, I would have gotten my furniture when promised.

During delivery of an entertainment unit, delivery people got black paint on my brand new beige carpeting. Apparently someone tried to cover-up damage on a corner of the unit with black paint. Now I have black spots of paint on carpeting.

I don't know how or if this can be gotten out of the carpet. My new carpeting may need to be replaced.

I went to the Rooms to Go on Saturday 1/19/08. The salesman was very helpful and I purchased a sofa and a love seat.

He told me that it would be delivered on Monday 1/21/08 between 7am and 10pm. I couldn't believe that they would give me a 15 hour delivery window but my wife had MLK day off, so we agreed to it. The delivery drivers showed up at 6pm. They had all the furniture set up and they were gone by 6:10pm.

I couldn't believe how fast they were, I thought they were going to break something but they didn't. It is Tuesday 1/22/08 and the furniture looks great. Good Job Rooms-To-Go! I will write back and let everyone know if anything falls apart though.

I'm not very statisfied with Rooms to Go delivery. First, they were supposed to deliver on 12/28/2007 to a brand new home, but unfortunately the closing was after that date so I had to change the address of delivery. Someone told me it was not a problem, so he changed the address but it was too late and they arrived at the new house. Obviously nobody was there because the closing happened to be on 12/31/2007. We waited 11 days for delivery again, today 01/08/2008 somebody told me that the delivery guy was going to call me 30 min before they get there, well nobody called me until some lady called me to let me know they were there waiting. I had to go to work so I sent my mom but the driver couldn't wait 3 more minutes, so when he was leaving my dad and my mom got there and stopped him, but the delivery guy didn't want to stop and deliver because he was already waiting. My dad argued with him and tried to get him to deliver, but he completely refused! What I'm saying is that it wasn't to much work for him to turn around and deliver, I am really upset about this situation.

I cannot get my furniture, we don't have a place to sit. I really need those sofas because my mom has back problems.

We purchased about $3,000 worth of furniture (in the Boca Raton, Fl. store). We needed it delivered to our new home in NC. We were assured (the day of purchase) that everything we ordered was in stock, got a delivery date and all seemed fine. We made sure they knew (the salesman made a note of it on our purchase order) that the new house was in a gated community that did not allow deliveries past 5 p.m. We were called the day before delivery and told that some items were now on back order. A few items could be delivered on a Mon., the rest on Thurs. I told them to wait and deliver all on Thurs. We were given a delivery time of 12 to 4. I reiterated the 5:00 deadline issue. 5:00 came and went, and after 5 to 7 calls to a dispatcher who could barely speak English, I gave up and decided to wait until the following morning to reschedule. I got a call about 6:00 p.m. that the truck was 10 mi. away. I quickly called the gate and asked them to please allow the truck to come in. They agreed. By 8:00, no truck. I went to bed. About 9:30 I got a call (from the dispatcher) that the truck was now 5 mi. away. When I was able to speak, I explained again about the 5 p.m. gate closing for trucks. She put me on hold,came back and asked if I had a car. In my confusion I said, "Yes, why?" The driver wanted me to drive out of my community gate so he could pile my new furniture in my car and I could drive it to the house myself! What?

The next day, I rescheduled again. The day came and went with the same results. Assured the furniture would be delivered in the morning, I stayed home all day; by 5:00, no truck. This time the driver called and said they were running late. Again, asked if I had a car. I was beyond livid. The following day, my husband, still in Fl., called the Boca store and explained the situation to a manager. That manager called me and said all of my furniture would be delivered the next day in its entirety. The next day, I got a call from yet another person who informed me that some of the furniture was missing and not available for about a month. That's just about the gist. There's so much more in the way of phone calls, excuses, etc.

We canceled the entire order, went to a local store and had our furniture in 3 days. I will never, ever shop at Rooms To Go again. It's not worth the stress!

On July 13, I had my daughter's bedroom set delivered from Rooms To Go Kids. I had just laid brand new carpet on July 11, and no one had even walked on it yet. When they delivered the furniture, the delivery driver tracked axle grease through my house and onto the brand new carpet. As I result, I refused to let them set up the furniture because the carpet needed to be replaced. They told me that the delivery driver had to pay for it himself and that if there was any way I can try to have it cleaned, they would reimburse me within 7 business days. Even though it is harmful to steam clean Berber carpet, I felt some sympathy for the delivery driver and called Stanley Steamer; they were able to get the stain out of the carpet. However, I then had to hook my bed up myself because they never came back to hook up my bed.

I was told that the check would be sent out immediately. It was still not here on Aug. 13, and I called. I had to call at least 10 times and was told that the responsibility was with Cory Home Delivery, not Rooms To Go. I told them that I bought the furniture from Rooms To Go, not Cory Home Delivery and that they were ultimately responsible. The customer service representative, Stephanie from Cory home Delivery, never returned my phone calls. I spent hours on the phone on hold trying to solve this problem. Finally, on Dec. 24, I received a check for $75, not the $113 that it cost me to have my carpet cleaned. Considering the carpet cost me $403 and it was special ordered, I think I saved them a lot of money.

The result of this is that I spent the money on cleaning the carpet that I had budgeted for school supplies. I did not have the cash to buy my children their supplies, and I was charged overdraft fees the week that I spent the money for the carpet. I have also been charged late fees from Rooms to Go for being one day late. I think they should reimburse me for 6 months of late fees for not having their check to me. I also think that I should be reimbursed for the entire cost of my carpet. I accidentally submitted that I didn't want a lawyer to contact me, but if I have I case, I would.

We have had trouble with rooms to go before, but now we are definitely not shopping with them again. We ordered a lot of furniture, and we were not called on the day of delivery or before to be told what time or time frame that the furniture would be delivered. Then I left a note on the door saying if they got here while I was gone (picking up my daughter at preschool) that they could call me on my cell phone, and I left the number.

As I was leaving my daughter's preschool, they called, and in a very rude manner, said that they were waiting on me at my house. I told them I was on my way and they rudely asked how long I was going to be and I said 10 minutes or so. So they gruntingly accepted and then a minute later the lady at the RTG kids called and rudely stated that they were waiting on me, and I reiterated what I had told the men.

Then I got caught at a red light, which made me a little longer than I had said, and the lady from RTG kids called me again and very rudely said that the guys said they had been waiting on me for a long time and that they were going to leave if I didn't hurry up. I told her it had not been long at all, and that I was almost there. She said something about how I had said I was only going to take 10 minutes, and it had been longer than that, and I needed to let her know exactly how long I was going to be or they were going to leave, and I was going to have to reschedule delivery! I said I won't be more than a few minutes: I am almost there. She then rudely stated that she would tell them that and hopefully they would decide to stay! So I raced home, where the men (who hadn't even used there 15- 20 minutes to unload their truck!) gave me dirty looks as I unloaded my preschooler and my 1 year old. Please don't ever use this place! This is not our first problem with them, but I guarantee it will be our last!

We ordered 2 bedroom sets the first was delivered incomplete due to the salesman not submitting an accurate order. The second set has attempted to be delivered 3 times - my husband taking off of work 2 days and myself paying someone to be present on the attempted 3rd delivery. The bed was reportedly broken on each delivery. I contacted the store each time - each time being placed on hold for at least 15 minutes. Managers never being available - Romey claiming to be the store manager and actually only the assistant store manager.

I contacted the customer service department several times - top phone call hold for 25 MINUTES! I have paid this in full and not getting any response - they will not do a preinspection prior to delivery and basically the only remedy they have offered is continuing to deliver beds.

No furniture - wages to someone to sit and wait for a 3rd broken bed - wasting 2 vacation days. Wasting several hours on hold for no available manager.

I purchased a dresser and matching nightstand on 9/2/07, which was delivered to my home on 9/7/07. Upon being delivered, I noticed both pieces of furniture were damaged. We notified customer service within 48 hours of delivery, as required by the company. A week later, Rooms to Go picked up the damaged furniture and replaced it with another damaged nightstand. Again, I called customer service within the 48 hour window to report they delivered yet another damaged piece of furniture and was told I would have to wait 10 days for the company to come pick up the damaged nightstand and have it replaced.

I asked if I could drop off the damaged piece at a local showroom and pick up a new one. Unfortunately, that was not an option, as I was informed you can not buy furniture directly off the showroom; I would have to wait until 9/25/07 to get a non-damaged nightstand. On 9/23/07 I received an automated call from customer service informing me they would be delivering the furniture anytime between 7 a.m. - 10 p.m.!

I immediately called customer service to complain and to notify them that a 15 hour delivery window is completely unacceptable, considering we have already had to make ourselves avaialble 8 hours to have damaged furniture delivered to our home. At this point, I don't even care if I get a replaced piece; I just want them to pick up the damaged piece and never have to deal with this company again.

On 4/5/07 I made a purchase of dining room table set that came with 4 chairs and I purchased 2 additional arm chairs. They promised delivery on 4/7/07 between 8AM and 10PM. They never showed, they called at 10:15PM and said they could not make and would deliver the following Monday 4/9/07.

When they delivered on Monday, they delivered the wrong chairs. We had ordered upholstered chair backs, but they delivered wood back chairs. We looked at the invoice and discovered the wrong data had been entered by the sales representative. When we called the store, they said we would have to come back to the store and make the exchange, but there would be another delivery charge. They would not waive the extra delivery charge even though it was their mistake on entering the order. They would not take the order back at all.

We are stuck with chairs we did not order. We could pay for the exchange and delivery charge, but at this point I do not want to give Rooms To Go any more of my money.

The living room furniture set was to be delivered today. They called me at work to ask directions to the house. When I found out they were driving a 40' big rig I said they would not make the turn to my house. They said they would take the furniture back to the warehouse and I would have to reschedule after 48 hours and they would send a smaller truck or two.

When I contacted R.T.G.on the phone they said I should have told them when ordering that a big rig could not make it to my house. Since they only deliver on Wednesdays in my area I have no idea when we will get the furniture.

I order a complete bedroom set and a sectional couch on 03/26/07. I paid $170 for delivery, they delivered the bedroom set and the couch the next day, I received the couch wet, they did not load the items in the delivery truck by route. When they were making their deliverys, they place my sectional outside and it got wet(rainy day).

When I told the delivery guys that I refused delivery for the sectional couch, they tried to talk me out of it. So, I call their customer service 1-800-766-6786, all the customer service could do was make apologies, they stated that they can re-schedule the next following week, and that the next day delivery was a courtesy delivery even though I paid $170.00 for delivery. This was the first day of work I lost.

So, with no help from their customer service, I had to wait until the following week for my dry sectional sofa. The next following tuesday, my second day of missing work. They delivered the left side of my couch, so again I call customer service, and they could not explain why they only put down for half a couch to be delivered,

I asked to have the items returned, and they stated We cannot refund your money ($3500.00), they can only repair or replace the merchandise. Which at the time there was nothing to repair or replace, just missing parts. Customer service stated that they can do an add-on delivery on the same week, like they were doing me a big favor.

Finally, they delivered it on Sat. of the same week, which you have to sit around the house and wait for them. When I called the corporate office in Tampa 1-813-623-5400 they stated for my inconvenience they would give me a store credit of $50 - $100, after the headaches and time lost from work that is how they deal with you. They just get the money and they do not care about anything else.

I furnished 3 rooms from Rooms to Go in June of 2006. My living room set and Master Bedroom set was delivered about 6 weeks afterward. The first delivery brought the wrong sofa for the set in the Living Room. The second delivery driver sliced the correct sofa when removing the plastic wrap, then the driver was rude to me on top of that.

The sofa has a recliner on both ends. By the time that I received the sofa undamaged, the recliner on the right end didn't recline. They sent a repair man out to correct it and it seemed ok for a few weeks. Then the recliner was hard to open and made a clicking sound. Then a metal bar broke in the inside of the sofa and the back leaned back permanently. Now, both sides have done the same thing.

The third and final room was my son’s bunk beds/dresser/desk combo. They arrived at my house, and the drivers had my 13-year-old sign a document stating that I did not wish to have this assembled. They credited me my delivery fee for this. I am a single mother of three and there is no way that I could have assembled this. The drivers stacked everything floor to ceiling, and I had to pay to have it assembled.

I purchased an entire house full of furniture from Rooms to Go. Between the time of purchase and the time of delivery they sold my dining room set and back ordered me on the set. They did deliver the extra dining room chairs at the time of initial delivery. Over two months later they made an appointment to deliver the dining room set, between the hours of 3PM and 7PM. They did not show up. I left for a dinner engagement and as I arrived Rooms to Go called and advised that the delivery people were at the house and demanded to know why I was not there. I advised them that they were over an hour late and I had left. They had me return home and break my dinner date to meet the delivery people.

When I got home 15 minutes later they had left! I immediately called RTG and spoke to the manager Jose. I informed him of the entire situation. He called the delivery people but they refused to return to deliver the furniture. I told him that I felt I had been more than patient with them and wanted a refund. He told me that they do not do refunds, that I would have to re-schedule another delivery. I informed him that this was unacceptable, but he just ignored me and said he would call back in two days to schedule another delivery.

I have been without an eating table for over two months because they sold my furniture out from under me. Now my girlfriend isn't speaking to me because my furniture is more important to me than she is. They have almost $2000 of my money, have had it for months, and refuse to give it back even though I have NO MERCHANDISE to show for my money.

I placed an order on line and ordered a new bedroom suit for my son’s birthday. Rooms to go did not deliver all of my items. I asked for a credit for the mirror I did not receive and they said they would only give me a 50.00 store credit. They were so un-friendly and would not work with me at all. I even said to pick everything up and refund me they said no. This is the rudest people and service I have ever received. The delivery guy when I called him on his cell (on my caller ID) made comments not in English and hung up on me.

I ordered a bedroom set from RTG on 12/29/05. It was backordered so I had to wait four weeks. Delivery was scheduled for Saturday 2/03/07. I got a call on Saturday stating the truck broken and rescheduled for Sunday. Got a call at 4:00 saying the truck was about one hour behind. At 6:00 I called the store and was told that the truck had to make the delivery that day. Waited some more and no one showed up. I called first thing Monday morning to see what happened and no one seemed to know. Was told I would get a call back later. The called never happened. I called them around 2:00 pm the same day and after being transferred to multiple peoplen was told that the delivery guy called me that morning (after I called them)and since no one answered the phone they brought my stuff back to the warehouse. I looked in my caller id box I did notice a strange phone number (not registerd to RTG). I have to assume that was the number because they did not leave a message.

When I tried to reschedule I had to wait 48 hours and they could not come for two weeks. I was later told that they broke my mirror and since it was on back order I had to wait three more weeks for another one. The furniture was delivered and not fully assembled. The plastic on the mattress was torn and my mattress was stained. Was told that they would come by to clean it when they delivered the mirror. The mirror was delivered on March 1. I did not get a call saying it coming so I was not home. THEY LEFT THE MIRROR BY MY FRONT DOOR IN THE RAIN!!!! I called customer service and was told I nhad to wait two weeks to have someone assemble it. Ridiculous!!!!!!! I lost everything during Hurricane Katrina and have a house to refurnish. I will not be doing it with furniture from Rooms To Go. I will never by furniture from them again.

I ordered the Cindy Crawford Twin Bunk Beds from roomstogo.com and based on the picture I expected the storage drawers to be included in the price. The only exclusions listed were for the bedding that was in the picture, no mention of the storage drawers being an additional cost. First, the standard shipping is $249.99 which includes setup...they did not setup when delivered and never mentioned it was already paid for to the person receiving the items. There were 9 nuts and screws missing and the drawers also.

I sent a complaint via email and was told I never ordered the trundle/storage drawers and would be given a $100.00 in-store certificate or $75.00 refund for my other troubles. So, if I now choose to buy the drawers for $299.99 plus $249.99 delivery/setup I could apply the $100 towards it. I feel that it was a misrepresentation of the product and will be disputing this with my credit card company. I don't know what else to do.

I bought furniture over 6 weeks ago and had it delivered, which took a wait of 15 hours. The bedside table was damaged and I have had 2 appointments (with a time frame of 4 hours) that they did not show up, but called to say they would be there in 3 hours. Couldn't wait any longer had to go to work. Now I am scheduled for the 9th.

I waited on the phone for 1&1/2 hours to make the appointment to the same Bee Gee's song "How deep is your love". I will never ever buy anything there again.

I have purchased a Cyndi Crawford dinning room set and it was expected to be deliver on 10/28/06 and it never arrived. Restriction applies to the time of delivery on th complex where I live which Rooms To Go was very well aware of the time form 9am to 6pm. I schedule a 2nd attempt this pass Saturday 11/11/06 and the same thing happened the delivery was a no show. I called Warren G at Rooms To Go and he was suppose to call me back and I'm still waiting for his call and today is 11/13/06.

I had a very important dinner scheduled for my boss on 10/29/06 which I had to reschedule to this passed Sunday 11/12/06 which I had to cancelled once again. I was so ashamed and embarrased. I couldn't beleive that it happened twice. I'm cancelling the order and I want a full refund.

the first delivery of leather furnture and tables and lamps, the leather sofa and loveseat were damaged, the delivery crew damaged our door, walls, the 2nd delivery crew bringing the replacement furniture damaged the home further including siding on the front porch when they 'threw' the sofa out the door and off the porch, I filed a claim according to their methods on Sept 15th, bought on July 25th, 2006, can not get any answers to voicemail or email, I have left no less than 6 messages and 6 eamils at customer service and the local store,

The contract delivery people damaged my carpet, another nearby sofa and the walls when they delivered furniture. Upon contacting Rooms to Go they said that someone would call that day but no one did. I called the claims department every day for a week and no calls were returned.

After a week I received a boilder plate letter stating that if I did not hear from the delivery company I was to get 2 written estimates for the repairs and I had a limited time to procure them. I couldn't get anyone to come out and write estimates so I ended up making the repairs myself.

In the last 3 months, I have spent about $3500 in that store and in the past I have spent upwards of $10,000. I will never shop there again.

I'm on my second delivery of a piece that doesn't work or was mis-pulled. Have been told that Rooms To Go has a no-refund policy and that I have no recourse but to keep trying to get the correct furniture. When the first piece wasn't right, it was left here and sat in our kitchen for 7 days until the correct piece was delivered and the incorrect piece picked up. This was after I was told I had to physically go to the store to make sure the correct order was on the books.

It was an hour drive for me and an hour in the store dealing with this, and another hour drive back. After walking around a huge sectional in our kitchen/living room for 7 days, the second delivery came and it was wrong again!! When I refused the delivery which I was told to do the first time, when I called Customer Service, they said it would take 48 hours for them to inventory the piece back into their warehouse and that I would need to call back in 48 hours and reorder!! I said I would rather just not deal with them anymore and once more they said no returns and I had no recourse, no exceptions. The sofa costs $2,491. It stands where I need to call to reorder the correct sofa (again) and then wait 7 days for delivery of what I hope is the correct sofa.

When we apologized to the delivery guys that they had to reload the sofa back into the truck, one of them replied that his day consisted of delivering more incorrect orders than correct. Meanwhile, after several weeks, we sit here waiting on a sofa that I expect will not be correct again and no recourse!!!!

My wife and I went to Rooms To Go in Frisco TX and ordered a couch, chaise and leather ottomon. We were told that it would be delivered on August 25 between the hours of 8 in the morning and 12 Noon (we even received a courtesy call stating those times). Around 11:30 they called and said that THEY were running behind and that it would be after 1:00 PM. My wife took off a 1/2 day from work hoping that it would be delievered early- that didn't happen. At 12:00 I called my wife at home (I was at work) and let her know that the guys are there and to give me the gate number so that they could get into the complex. When I called back the Customer Service number I could not reach anyone (apparently you have to go through customer service before you can get in touch with their drivers)

I called about 5 times within 5 minutes and did not reach anybody. I immediately called my wife back who got in her car and went to let them in at the front gate-THEY WERE GONE!!!!!!!!!! No where to be found. My wife called ME back immediately and very upset, not a good thing! and told me what happened and once again I tried calling Customer Service and lo and behold someone answered. They proceeded to say that it was OUR fault we weren't there to open the gate (which we were) and that the driver has the RIGHT to leave when and if they please! B.S.!! Now they are telling us WE have to wait until NEXT Tuesday!

I purchase a dining set, which I paid for in cash. I was told at the time the items were in stock and delivery was set up for 8/2. Only part of the furniture was delivered and it was properly set up as stated (satisfaction guarantee)and the table top was missing. They promised to make it right on 8/5, and the product was in stock when they arrived, the table top still was not delivered, but they brought additional stools instead. I drove to the store to voice my dissatisfaction. I got rid of my old furniture based on the new furniture, which I still don't have. I had to cancel an event at my home because we didn't have a table.

I have lost time at work waiting for the delivery that never came and I had to drive back to Jacksonville from Gainesville just to speak to the store manager. Whenever I called they said she was unable to come to the phone. I am not with out my dining room set going on two weeks. Plus, they have a no return or no refund policy on brand new furniture.

I purchased many items from Rooms to Go, spent close to $10,000 in furniture. I had a total of three different deliveries. The first two were through their Express Delivery service, which are 'all day' deliveries. In both cases, the delivery showed up very late in the day... annoying, but acceptable. On the third delivery, it was a back-ordered item and took two weeks before they would deliver it. I received an automated call two days before my delivery time with a 4 hour window. The time was inconvenient for me, so I called their Customer Serice number. I was told that either I be home for the delivery or else I would have to wait over two weeks before I was to get my furniture.

Basically, they were going to give my couch to someone else and I would have to wait for it to be reordered. I spoke with their Customer Service representative and a store managager and neither of them offered me any sort of help. I also asked to talk to a Customer Service supervisor, I am still waiting for that call. I have gotten deliveries for many other companies (Lowe's, Oak Express, Denver Mattress) and all of them were happy to work with me on delivery time.

The delivery with Rooms to Go was completely unacceptable. During my first delivery, the people who came to my house were rude and failed to assemble the furniture correctly. I had to chase them down to get them to put my bed together, since it fell apart the moment they left.

For the second delivery I was given a time window of 12 - 4 pm. The delivery guy arrived at 6:19 pm, without as much as a phone call. He then informed me that my chair was not on the truck.

When I called the manager he laughed at me and called me names such as ridiculous, unreasonable, and horrendous. He then told me he'd call me the next day, refusing to fix my problem or give me any information.

I was assured that my "damaged on delivery" furniture would be replaced and delivered on the 1st of July. Well living up to their standards, or lack of them, I was told that delivery has been postponed until the 8th of July because the product was on back order. So I complained to Rooms to Go and the person I spoke to told me the furniture is available they just can not deliver until the 8th of July.

I requested that someone from management call me. I am still waiting.

As far as canceling the order and getting my money back their return policy is such that they win when they are doing the delivery. You have 48 hours from the time of purchase to cancel the sale, but your delivery date is usually 1 week after purchase. If the furniture is screwed up and damaged, you can still get a refund and return the furniture but only 80% of your money will be refunded. So basically on a $4000 purchase if refunded they keep $800.

Damages? Well, lets see, increased madness and sore foot from kicking self in rear end for not checking out this company prior.

I ordered my furniture (couch, chair and ottoman) on 3/16/06. I was told that day that delivery would by 5/5/06 - which seemed long to me considering this company advertises next day delivery. When the salesman sold the couch and chair to me he advised that i purchase the leather protector plan for $128. I declined. When he was reviewing my statement with me, the $128 was still on the bill - i told him that i declined that service. He deducted the $128 and then i signed the document.

The day prior to my delivery i tried numerous times to call their delivery hotline to see what the 4 hour window of delivery would be. The service never did have the 4 hour window and the store was closed that evening. I waited til the next morning (the day of the delivery) to call and see what time the delivery would be. I was told that i had $128 balance on my account and it wouldnt be delivered. I had to speak with the store regarding this. Hours later when the store opened, i spoke to the store manager - he informed me that the salesmen added the $128 back to my bill to make his numbers look better for the month. My furniture would still not be delivered on the promised day because my furniture was given to the next person on the list.

I was told my furniture would now be delivered on 5/19/06. On 5/17/06 i called to make sure the delivery was still on 5/19. I was dumb-founded when i heard the customer service rep tell me that the delivery was cancelled because i had $128 balance on my account! When i called the store AGAIN, this time i was far from cordial, i was told that it would be handled, new delivery was 5/23/06, Rooms to Go will pay for the shipping charges. This will be continued, not sure if the furniture is coming 5/23/06 yet.

First off it needs to be stated that I have probably had equivalent of 2 full houses of furniture from Rooms To Go over the past 10 years. After my last experience with them, I will not ever be buying from them again. The begining, we, my wife and I, went and bought some new family room furniture. A couch, chair, coffee table, sofa table, 2 end tables and 2 lamps. The sale went fine and we left awaiting delivery day.

Delivery day arrived and the Delivery guy comes to the door with a box and sets it in my front room and states, "Your lamps are broken." He then goes out to the truck and brings in 4 huge boxes and sets them in the family room. The guys state you have to put those together. Ok so I am now extremely aggravated that this was never stated during the purchase, but whatever, I can do that.

Next they bring in the sofa and the chair all wrapped up and set them down. The delivery guy hands me a paper and says to sign by the lamps that they were broken and to let Customer service know when they call in about an hour and they will set up an exchange. He states he will be right back and goes to his truck and leaves.

I am now standing there with boxes of furniture that I have no idea what condition it is in, sofas that are wrapped up and not even placed in the correct location, and a box of broken lamps. So I decide to wait for the customer service call that, I have always recievd an hour or so after a delivery, it never comes. Not Friday, Saturday, Sunday, Monday or Tuesday.

We call customer support and they say they do not show the lamps were broken. We unload on the representative and she informs us that we will have to be home on a Monday - Friday and must be home all day. They can not provide a window for delivery and will only give a 12-hour window. Having just taken a day off to get the new furniture, this is rather unacceptable. The rep states that the only other way is to have the store exchange them. So we go this route and call the store. We speak to our sales person and he ensures us that the lamps will be in a week later.

So we wait, and call a week later on the delivery date and SURPRISE!!! No lamps, in fact they had never even re-ordered them. Now we speak with the Ordering Manager, the Store Manager will not speak with us, and he tells us he will re-order them and we will have to come to the store to pick them up in about another week. Numerous calls are made to the Store Manager and no calls are returned, and when the day comes around when the lamps should be there again, SURPRISE! no lamps. The ordering manager tells us "things happen", and he will re-order.

We state to them to just return all the furniture and they say they do not return? Unbelievable.

After I made a purchase, the salesman tells me that they can't deliver accessories (a large tree) and naturally it won't fit in my car!! So I have to find a truck to get it home (40 miles away). I was able to get a smaller table in my car but had to wait a full 30 minutes at the back door and the salesman never showed. I finally went back in and just picked up the table myself and walked out with it.

The delivery process is a nightmare in itself. Never again will I purchase from Rooms to Go.

After a faulty futon from Wal-mart failed to live up to expectations and a couch from JC Penny never arrived, I decided to try Rooms to Go.

20 minutes in the store and I found a living room suite, a salesperson, and myself with a $1,911 RTG credit card balance. The sales lady was very nice and scheduled a delivery date on 4/5. I asked her if they delivered on Saturday or after 5 and she said that she wasn’t sure, but when they called two days before delivery to set up the appointment time, I could change the date and time.

However, when RTG called to “set up an appointment” it was an automated message telling me my time. I returned the call only to find out that the order was already on the truck and that in order to reschedule I would have to cancel the order and re-order. Since I only live 20 minutes from my job, she offered to schedule a "1-hour call ahead".

April 5th arrives and I receive a call stating that the driver of the truck is at the apartment and no one is at home. I bring the lady up to speed on the 1-hour call ahead and she basically says tough luck. I ask if they can wait 20 minutes for me to get there. They can’t. I offer to have my apartment management go open the door and let them in. They’ve already left. Can they come back by later? No. Can they drop it off at the store and I will pick it up tonight? No. What about at the warehouse? No. At this point, I have exhausted all efforts that I can see so I ask to reschedule delivery for the following Saturday and then I am informed that I must wait 48 hours until I can even call back to reschedule AND on top of this, they cannot reschedule my delivery for at least 5 more days after that.

Infuriated at this point, I call customer service (*hint* if you have a problem, these are not the people to call). The CSR told me twice (and my boyfriend once) that I would have to wait until I received the delivery in order to discuss compensation for having no furniture for a month. My furniture arrived and I called to “discuss” compensation and was told “we don’t do compensation.” Excuse me? Why was I even told to call? I know why, because had I been told that, I would have canceled my order, along with any other sane person. Kevin, a manager, told me “I see no reason to compensate, you got your furniture.”

We purchased a sofa and a leather chair at two separate times. The sofa was delivered to our home with some damage to the feet and woodwork on the frame. When I called to have them exchange the sofa, they told me that they would have to send out an evaluator to look at the problem to see if it could first be fixed. They could not come during my hours of being at home. They told me that they did come out on Saturdays but that they would not come to "my area" because it was not within their Saturday work zone.

I purchased a warranty for this and still have yet to be able to get anyone to come out on the weekend since I cannot take off to be there during the day hours before 5. It has been almost six months. Also, I purchased a leather chair and was told that I would receive a call when it came in (approximately 2 weeks). I never got a call and after about 5 weeks, I telephoned the customer service to see if the chair had arrived. I was told that it was there and I would need to set up an appointment date to pick it up - so my husband called them back (this was on a Tuesday) and made arrangements to pick it up that Friday evening. He told them that he got off of work at 6:00 and he would try to be there by 7:00 to pick it up because that's when they said their closing time was. My husband said that if he couldn't make it, then he would call back to pick it up Saturday.

Well, he didn't make it. When he called Saturday a.m., he was told that they would have to make a call to have it released and that couldn't be done until the following week. So we called the person who sold us the chair (M.D. Nelson). He said he would find out what was going on and call us back. He called back and stated that the chair had been discontinued and that the only chair we could get would be the one that was used as the floor display, or we could purchase a different chair. We told him we didn't want a different chair but the chair that we had ordered and paid for and that we did not want the showroom one. He said that was all he could do since the chair had been discontinued.

We asked for a refund and M.D. told us that he would have to find out about the refund and get back with us. The more my husband and I thought about this, the angrier we became. We called M.D. back and asked how could the chair be discontinued when we were told that "our" chair was already in the warehouse ready for pick-up and we were scheduled to get it the night before. He then changed what he said and stated that because my husband didn't make it on Friday night to pick up the chair, that the computer automatically generates the chair to another person and that the chair had been given to someone else. How wrong is that?

We had already paid for the chair and it was ours, yet they give it to someone else knowing that the chair had been discontinued and we could not get another one. Now we are waiting for a refund. This is TERRIBLE customer service. They had our money for six weeks and never bothered to call and tell us the chair had arrived. Then they give the chair to someone else knowing that one would not be available for us even though we had paid for it. I will never purchase another item from Rooms To Go.

On Jan. 21 I purchased a bedroom and living room set from the Rooms to Go in Savannah, Georgia. Everyone at the store was very nice and helpful. Our delivery date was set for 2 weeks later, Feb. 4. We received all of our pieces on time but one of my lving room lamps was broken. The delivery person said it would automatically be placed on a future delivery date (I had a chair coming the next saturday).

I called customer service just to be sure the lamp was on it's way and was informed that the delivery crew was an outside contractor, so cust omer service had no way of knowing my lamp needed replaced unless I called, which thankfully, i did. They arrived with my new chair and lamp and I thought everything was done.

Then, when I unpacked my lamp I noticed there was no lampshade!!! I called cust service and was assured that the lamp shade would be sent via UPS within 7-10 days. 2 WEEKS later (Feb. 24), over a month since I purchased the furniture, and I still do not have the complete set of furniture that I paid for. They are sending me another shade...who knows when it will get here and they refused to exedite the shipping.

After a very nice salesperson promised us we wouldn't have a problem with delivery of a large bed (we had no truck to take it home, and could not heed your waarning) our delivery never showed up, and they had my wife waiting from 6:30AM all day long. No one called back for hours until finally the dispatcher said they couldn't find the shipment. We cancelled the order with the Chattanooga Store Manager and hope to get our credit card credited back. We learned our lesson and will NEVER deal with Rooms to Go again.

I have ordered furniture for our new home for the whole house! when the delivery came it was all wrong with other peoples furniture. We live on the other coast and make special trips. they either don't show up or something else goes wrong. they communication skills and warranties are not honored and lack such response! I have put up with so much aggravation with this company and it is so impossible to contact someone in there administration department. they always seem to intercept it. somone needs to investigate this company and I am ready for a nervous breakdown. they do give a complete runaround to everyone I speak to not just us...why does this happen. I rather go to a garage sale next time. I spent 3 homes to decorate the prices, are good but the aggravation is NOT Worth it!!! look at all the other complaints, could everyone be wrong?

10/29/2005 - Purchase two Armoires, Comtempo Armoire was on backorder until after the first of 2006. Delivery date of first Armoire - Cherry was 11/03/2005. There were scratches, non painted places, and the doors did not align...not to mention it didn't even match the bedroom set that was purchased several years ago, although it matched in the store. I was willing to accept the color difference. Contacted customer service and they said they needed to send out a tech to inspect. We told them don't bother because it is defective and not showroom quality. We told the salesman to just come get the Armoire and cancel the order...that's when we found out they don't do returns after 48 hours of purchase.

They finally send out a replacement several weeks later. We get a call that the second Armoire is in and gave a delivery date of 01/03/2006. They were late deliverying and set it up without the legs attached, defective places on the Armoire - AGAIN. Called Customer Service and again they said it would be a week or so before they could get another delivery...mind you the Armoire is in the middle of our living room! Customer Service called back with a delivery date of 01/13/2006, and gave the time of delivery between 4 - 8. I told them no one would be at home till after 6. The customer service rep said she would make note for the driver!

Dispatch calls my daughter at 4:19 at work and says that they're at the house and no one is here. She told them they were not supposed to be there until after 6...they said they can't do that. She told them she was leaving work right now and that she'd be there in 20 min...She arrived at the house at 4:40 and they were gone! We called customer service and they said they'd have to reschedule. We called the salesman and he said there's nothing they can do. We called the Regional Mgr and yet to here from him. So, we're stuck with an Armoire in the middle of my living room until they can get another one out here...at their convenience!

My wife and I purchased furniture from Rooms To Go in October of 2005. We ordered a bedroom set, dining room set, and a living room group. All pieces arrived in good condition except the sofa table. And so we begin. The corner of the sofa table had been crushed from mis-handling of the supplier or in shipping. Either way, it was damaged when I opened it. I called Rooms To Go to resolve and they sent out a new table in a week's time. The new box looked like it was opened for inspection and in fact had been. A slip of paper was taped to the box saying that it was personally inspected due to a customer service complaint. I opened the box and looked over the table. It was fine. However, they obviously did not inspect the contents of the box because the two long horizontal shelves that are STRUCTURALLY REQUIRED were missing.

What kind of company does this? How can you screw up after someone has "personally inspected" the package after a customer complaint? I called Rooms To Go once again. They gave me a $50 credit (which I am still waiting on since November) and said they would send out the shelves but it could take up to another week. A box arrived about 4 days later. I opened it up and much to my surprise they sent the wrong pieces! They sent me the vertical pieces when I specially stated the long horizontal shelves.

This was also repeated by the person that I was on the phone with. This company has got to be the most incompetent as far as customer service is concerned! It is now January and our sofa table is still in pieces waiting for the correct pieces to arrive. When I asked "When will I receive the pieces?" I was told "It depends...."

I placed an order for a bedroom suite for my son on January 1st, 2006. They stated that with express delivery, I would have the furniture delivered to my home on January 4th, 2006 between 10 a.m. and 10 p.m., and "no, the delivery person could not call me to let me know a timeframe.That's why it's 'express delivery'. Since my son did not have a bed at this point, I took the day off from work, rescheduled several personal appointments, and waited.

At approximately 9:30 p.m., the delivery person called me to say he was on a certain road, which is approximately 4.5 miles from my home, and since there was traffic, he could not make it to my home with the delivery. I stated that if he could turn around I could guide him through a different route. He stated he could not. Mind you, in order for this driver to get back on the interstate to go back, he would have to drive in front of our subdivision. Yet, he chose not to deliver. I contacted the manager who said that the only thing they could do was attempt redelivery several days later between 8 a.m. and 8 p.m.

Nevermind that I lost money for time that I wasn't at work, nevermind that I rearranged my entire day and waited at home all day. In the manager's words, "that's the best we can do." So, I've decided to take my business elsewhere and never shop at Rooms to Go ever again. My business is gone forever. Their lack of disregard for the customer, and lack of customer service is revolting to say the least. I had never before dealt with such unprofessionalism.

My husband and I ordered a gorgeous wood sleigh bed. It was delivered the beginning of October 2005. The delivery crew unwrapped the components of the bed outside at the end of our driveway, which is where they left all of the cardboard, plastic and other garbage. This after my husband waited a full day only for them to arrive after 5 when it was almost dark out. They rushed to put the bed together in less than 10 minutes and left trash at the end of the driveway. I came home and in the pouring rain we had to clean up the mess outside.

If that wasn't bad enough, my husband looks over the bed and says it has a nick out of it which wasnt noticeable originally. We complained to Rooms unlimited immediately. They sent out an inspector who fixed this problem. However, after closer insepction we realized that the finish wasn't on the rail board on one side and looking at the footboard of the bed, there were nail heads showing under the wood. One of these broke through.

In addition the leather was not laying flat on the headboard and had puckered. We spent almost $2,000 on this bed only to have Tracey tell my husband "Well if you wanted perfection you shouldnt have purchased wood". She also stated that the leather was industry standard. My husband was furious, he told her come and get the bed we dont want it, she said we cant take it back. He said then give me a discount and fix the problems and I will keep it and she said we dont give discounts.

I was shopping for a sofa to move to Chicago when the sales person told me Rooms To Go delivered in Chicago. I made the decision to furnish my new place with new furnishings. Several days before my first delivery date I was told that the order wouldn't fit on the truck and that part of the order would be delivered on December 7 and the remainder would be delivered on December 16. The December 7 delivery arrived (2hrs. past their delivery window) with dining chairs that were not the color that was ordered and half of the order was not on the truck.

Called RTG and was told they were out of stock and would deliver on December 16 and January 9. Keep in mind that I was told that they were in-stock when I placed the order. I spoke to Jerry Alderman who assured me that the order would be delivered in full on December 16. On December 12 I was called and told the order would be delivered on December 23 and that December 16 was the day the truck was being loaded (I have no idea why RTG would think I cared when they loaded their truck. I explained that I would not be in town on December 23 and they said that was too bad and that they didn't know when the next delivery would be made. I hired someone to house sit during the December 23 delivery window. Today, December 19, RTG called to tell me that the truck had been involved in an accident and that the delivery would now be made on December 31.

These people haven't a clue as to how to operate a business. They build a big store and sell a great concept but they simply can't deliver the goods. They they lie. Do they really think we would believe their truck wreck story. What happened was they couldn't get a truck to deliver on December 23 because the driver didn't want to be in Chicago for Christmas. Why not just tell me that instead of lying. This company stinks.

On October 10, 2005 my wife and I ordered approximately $7000 worth of furniture including a dining room set, living room set, bedroom suit,entertainment center and an armoir and dresser. The original date for delivery was scheduled for November 8. When the furniture arrived, many of the pieces were scratched and damaged, so we had the pieces removed to be replaced. When we called the customer service number to inform them of the problems, they were eager to replace the damaged furniture. My initial thought was that they were very responsive to customers and that this would be resolved immediately. I could not have been more incorrect in my assumption.

We have since had four more deliveries of damaged furniture, and still do not have a complete bed set, a damaged armoir or completed entertainment center. I have called the customer service number only to be tranferred from one person to another, not called back when I have requested, and been told that there is nothing that can be done except for me to wait until the next week. It is now December 14. Rooms to go has demonstrated to me that they are only concerned with the sale and not the service after the sale. With the exception of one person we have spoken to, every representative has been rude, sarcastic, and not helpful in any way.

The managers are not responsive to the concerns of the customer and have only been effective in saying "there is nothing I can do". I just wonder how this company has stayed in business this long when this is how they treat their customers? I can only assume that they have become immune to the complaints since this has happened to many other I have spoken with.