Rooms Unlimited, Medford, NY

I am still waiting for the Ashley sofabed I ordered 9 months ago, May 8,2011. I am so disgusted with this company, and will continue to write negative comments until I either receive the sofabed I ordered in immaculate condition, or a full cash refund. This company is so crooked, it's amazing they are still in business. I contacted ABC 7 on your side, and they said they have received numerous complaints regarding their failure to deliver or refund. Better Business Bureau has been contacted as well. Next is the attorney general's office, and small claims court. I am disgusted!

We purchased a cherry dining room set and a traditional bedroom set from the main store and a sofa and recliner and some tables from their clearance area. We found an area rug there too that went perfect in our dining room. The saleswoman threw in a pair of lamps and a set of candle holders. They made two deliveries and only charged us for one.

Our bedroom set was a special order but the other things were in stock. All in all, I must say they were very accommodating and helpful and knowledgeable and we wanted to give credit where credit is due. We highly recommend this company and will definitely go back again ourselves.

I rate them terrible! They lie and they promise you everything and give you nothing. I am still waiting for my sofa for 16 weeks. Every time I called, it is another excuse: problem with material, waiting for an overseas container, frame parts, out of stock and it goes on and on. I never had this type of problem doing business with any furniture store before. I still have two rooms of furniture to buy and I will certainly go elsewhere for the two rooms of furniture! I have spent $3200 there already but they have seen the last of my money and business!

Hey John, I will picket outside Rooms Unlimited with you. Just let me know the date. Saturdays or Sundays are fine after football season is over. Is anyone else going to join? I think this is a great idea!

On May 5/8/11, I purchased a sofabed (paid in full) stating that the sofabed was needed by the end of the month of May 2011. These instructions were clearly written on my receipt. The sales person, Kathy made sure the item was not on back order in their computer (which it was not), and reassured me the sofabed would be in by the date needed. I have called numerous times (at least 2x a month) since then and keep getting a different excuse as to why my merchandise (8 months later) has not been delivered.

First it was ,"its on back order", next it was, "there is an issue with the fabric", "there is a problem with the frame" and so on. After numerous calls, Fred finally agreed to refund $150.00 off the purchase (which I still have not received or been credited to my credit card) and to provide a loaner (after many phone calls on me insisting it be the same quality sofabed as I ordered). I am still waiting, and as of the last phone call to the company, it still has not been shipped. Eight months seems to be an extremely long time to wait for a sofabed (which was not customized, is a standard sofabed, with a standard mocha fabric). Do not buy from this place! The customer service people are rude and lie every time I talk to them. I am beyond disgusted with this company. I clicked on one star because you can not submit request without doing, so I would rate this place in the negative as I could.

3 days ago, I bought furniture worth $6,800 from sales person Max. He has to involve his manager negotiating the price, what a team player they are. I got a chance to meet John their manager, he worked more than our expectations everything delivered today. We are fully satisfied and recommend others to make purchase.

I love the fact that this place is right in my town. The clearance center has got the cheapest sofas and tables. I put all my stuff on layaway and when I'm ready they ship it or I can take it with me. My sister and my cousin got their sofas from the clearance center too. Every week they got new things to pick from.

Although I live in Farmingdale, which is the furniture haven of Long Island, I have no problems whatsoever traveling to Medford to go to Rooms Unlimited showroom. I tried buying at my local stores but they are all full of it, if you know what I mean. The people at Rooms Unlimited in Medford are polite, courteous, and there is no **. I only wish they sold office furniture too because I need to tackle that next.

You guys are the best! My parents gave me a gift certificate for Christmas, and my husband and I bought our first bedroom set from you guys, and it is so beautiful. I can't wait to get my sofa next week. You guys rock!

I ordered furniture from this store on 12/18/2011 and they told me 6-8 weeks. I was called 3 weeks later and was told it was all in and available for delivery. They said I can take delivery or they will hold it for us. We of course took delivery because we were very excited that it came in so fast and I couldn't wait to get my new living room set. Everything came in perfect. I would refer them and plan on going back for their President's Day sale. I need a set for my den now. Thanks.

Love this store. They have the best selection and the best prices, and they are local. My husband and I purchased bunk beds for our twin girls and a very cool cartoon bed for our son. They absolutely love their rooms. I recommend this store to everyone. Thanks.

I came in and bought a queen bedroom setup for $2549.07 from salesman John. He checked and it was all in stock and would be delivered in a week or so as per his own words. Well, it's been three weeks and a customer service guy named Fred keeps telling me I'll be getting a call sometime in next few days. That was last week. So now it's going on a month. On top of that the girl I spoke today keeps hanging up on me, or puts me on indefinite hold when I ask her where's my stuff. She says it's not their fault it's being shipped directly from the manufacturer. Is that supposed to mean it's a stock item? There's still no furniture.

This place is a scam. Anyone up for picketing outside the Medford store with me? Lots of traffic on RT 112 for people to see. Let's hit them in their pockets and see how they like it. Thanks for nothing Fred, George, Susan and Rich! You should be ashamed of yourselves for treating customers like this. This resulted to loss of money.

Just to clarify, I only chose 1 star because I couldn't choose 0 star. On July 30, 2011, I gave Rooms Unlimited a deposit of $1,400 for a sectional leather couch that was to be delivered in 8-10 weeks. In the first week of September, I called the salesman, John **, to follow up on the delivery since it had been 9 weeks and I had not heard from them. I called five times and left messages because I was told the salesman wasn't picking up the page or was with a customer.

In the meantime, I contacted the manufacturer and was told that they stopped doing business with Rooms Unlimited in August and that they did not have an order under my name. After calling for over a week and not receiving a return phone call, I drove out to Medford and asked for a refund. I was told that I had to come back Monday-Friday to speak to Fred, the manager. Fred is the only person that can process a refund. My husband and I had to take a day off from work to drive out to Medford during the week to see Fred.

When I met with Fred, he told me that he would research the matter and assured me that he would handle it and I would get my couch. He called me a day later and told me that the fabric I chose couldn't be put on the frame and that I had to chose another fabric. He also said that he would make sure the order would be rushed and would give me a $275.00 credit on the couch due to the delay. Unfortunately, I believed him and since I had already invested so much time, I chose another fabric. I was told that the couch would ship the beginning of December.

On December 9th, I called Fred to follow up on my delivery and left several messages over the next couple of days for him as he was never around to take my call. Since Fred was not returning my phone calls, I took another day off from work and drove out to Medford on December 16th. I told Fred that I wanted a refund and without any explanation for the delay, he voided the order and told me that he couldn't credit my credit card because it was over 90 days and that he would have a check cut on Thursday, December 22. I told him that I would pick up the check on Friday, December 23rd.

So, I took another day off from work and drove out East. I called prior to going to the store to make sure that the check was ready and was told that the check was there but it wasn't signed. The person who signs the check would be in around 3-4 pm and Fred said that he would call me when it was signed and ready for pick up. I called again at 4 pm and was told that the person had not come in to sign the check. I told Gizelle, the receptionist, that I would come in on Monday, December 26th to pick up the check and to make sure that it is not mailed

On Monday, December 26th, I called and was told that they thought that the check was mailed regardless of the fact that I told both Fred and Gizelle that I did not want it mailed and that I would pick it up. Fred said that he couldn't confirm whether it was mailed until the bookkeeper came in on Tuesday. I called again on Tuesday, 12/27/2011, and was told by Fred that the check definitely went out in the mail and I should have it by 12/28/2011 or on the 29th since I am in the same county. I asked why it was mailed out when I specifically told them that I would pick it up and Fred's response was that he didn't know why.

After all the aggravation I have endured over the last six months, I can't believe that I continued to go through more aggravation in trying to get my deposit back when they did not deliver the furniture I ordered. It is now six months later and I do not have a couch or the refund of my deposit. After reading 62 pages of complaints against Rooms Unlimited on Consumer Affairs, I realized this is a common practice for this establishment. Unfortunately, I cannot depend on them to do the right thing so I have to file a complaint and possibly take them to court to get my deposit back. I don't know how a company that treats consumers in this fashion and refuses to give back their deposits has not been shut down. They have breached their contract and refuse to give me back my deposit.

I ordered a dining room set on 3/31/2011. I was told that the order would take between 12-16 weeks. I have been given numerous delivery dates only to have them cancelled. I have requested a refund on at least 3 occasions. I was refused because the set was in transit. It has been 10 months now; I would like a full refund. I have been promised the delivery on 3 separate dates. As of today, (1/3/2012), there is no furniture.

I am a 59-year-old woman on disability and foster of three developmentally challenged seniors. I partially paid for a living room and bedroom set in April 2011. I paid $7,058.45 in full for entire furniture on 9/25/11. I was promised a delivery date of 11/25/11. The store never called to give an actual delivery date, so I called them, promised date of 11/29, no delivery, then 12/5, 12/9 no delivery.

I refused the store's offer of furniture loan, anticipating it would cause more problems. After contacting BBB and visiting the store on 12/27, the store gave a date of 12/29. A partial delivery came on 12/29 with a damaged sofa that could not fit through my doors with the wrong pillows, absent one of the leather chairs. I was promised a table; it was not in the delivery. The sofa was partially wrapped in cardboard and plastic, the chair and ottoman was fully wrapped in plastic. On 12/27, I noticed the showcase I ordered was missing and told the manager not to send me the store's showcase; I also saw the leather chair sitting in the middle of an aisle which my sister sat on.

It further raised my suspicion of receiving showroom furniture. When the damaged furniture could not fit, the delivery guys called the store and I made a notation on their delivery slip that the sofa was damaged and could not fit and it was a partial order, I made a copy of the slip. I called the store the same day and the manager, Fred, once again did not return my call. I called the next day and was placed on hold for more than 3 minutes was told he would call later. When he called, I told him I want to cancel my order because he was in breach of the sales agreement.

I also sent a written cancellation on 12/31/11. I canceled the order because the store has breached their sales agreement with me of an eight-week delivery date and I can no longer tolerate the stress, and horrible business ethic of this store. There is nothing else in the store that I am interested in and I have had such a nightmare in even getting return calls. This is almost a year's journey.

Happy holidays to everyone at Rooms Unlimited furniture. Thanks for all you do.

Thank you Rooms Unlimited for your amazing taste in furniture and decor. Your amazing saleswoman came to my home, designed the entire layout of my home, and then furnished it, and decorated it with everything from your store. Our home looks like it is right out of Better Homes and Garden magazine. What can we say? Merry Christmas and a happy healthy New Year to you all.

I just got our new living room and dining room set from Rooms Unlimited for the holidays, and it looks spectacular! Thanks to all of you, and a very, very happy holidays.

To all potential customers, do not buy furniture from Rooms Unlimited. This place is a scam. All of the positive posts are from employees of the store. If you want to see all of the problems this place has caused, look back between Jan and September. That is all real customers with real issues from Rooms Unlimited. Do not buy from this store!

If you're looking for a very large dining room table, this is the place to go. I looked all over the place because I have a huge family and needed an extra long dining room table. I found one in this store and it has three leaves and was longer than usual size to begin with. I'm glad I finally went there. It was delivered within the week because they had it in stock. Just in time for Christmas. This place made my holiday.

I ordered a bedroom set in February 2011and only received half of the set. I was given over 8 delivery dates which never happened due to "broken trucks," "lost trucks," "wrong size bed," "damaged bed," etc. I was then promised a refund repeatedly and a pickup of the pieces I do not want without the full set. The refund or pickup of pieces never occurred.

I must say this company had the biggest selection out of all the stores I looked at. Gary, the salesman, really knew his stuff and was able to get us in and out of the store and our furniture delivered no problems. One of the drivers, I think his name was "Jacob" actually moved furniture from my downstairs room to my upstairs prior to bringing in the new furniture. Nice guy. No complaints here.

My elderly mother purchased furniture from Rooms Unlimited in Medford. The receipt stated the room had to be clear for the delivery to be made. When the drivers arrived, my mother did not have the room cleared and asked them to remove all the furniture from the room. Although the drivers were very busy that day and did not have to do this for her, i wanted to say I appreciate that they did. This is a clear case of going above and beyond and I appreciate it and so does my mom.

I didn't buy furniture from this place but I did buy all the accessories I needed. They have an unbelievable amount of lamps, pictures, candle holders, fake trees, paintings, jewelery boxes, you name it. It's better than home goods store. For real. House looks great just in time for the holidays.

I just recently purchased a sofa from this company and it is the most comfortable sofa I have ever had. It has down cushions which made you just sink into it and never want to get up. I wish I could have fit the loveseat so that I didn't have to fight with my husband as to who gets to lay on the couch. I am however ordering the chair for him and I'm taking back my sofa. Would recommed this sofa to everyone.

On May 8, 2011 I purchased a sofa-bed (Ashley, basic fabric, not a special order) from Rooms Unlimited on Rt. 112 in Medford. Kathy, the sales woman reassured me that there were no issues with the piece being on backorder (being that I was moving and needed the sofa-bed within a certain time frame). We even looked on the computer and it showed no issues and I was told (and it was written on my receipt) merchandise will be delivered in 2-4 weeks, which would be end of May early June the latest.

Well, here we are December 1 and still no sofa-bed. After weeks of complaining they supplied me with a "loaner" but keep giving me the runaround as to why my sofa-bed has not been shipped/delivered (fabric issues/frame issues, etc.).Well, after filing a complaint with the BBB and requesting a full cash refund, the company states they will send a refund 7-10 days after they pick up the loaner. My answer was nope. They can put the cash in my hand when they pick up the loaner. I do not trust this company and obviously their "time-frame" is months and months. Do not buy from them. You'll get an attitude when you call customer service and speak with Fred and Giselle and never get what you ordered. Never again will I shop here.

My mother ordered furniture from them in September with the same old promise that everyone is complaining about of 4-6 weeks. Now 12 weeks later, she is getting the run-around and everyone there lies and has an attitude. To all you people who claim you had good experiences, none of you mentioned how long it took you to actually get your furniture. My mother wants to put up a Christmas tree and that will be the only thing in her room.

They don't return my mom's calls. They do not offer to help or anything. Just one lie after another. When she calls and asks to speak to managers or even a specific person, they lie about them not being there. What a job to have to never be there and get paid. Obviously a scam and a fraud. I have taken it upon myself to call the DA's office and file a complaint with them, BBB and SC Consumer Affairs. If I wasn't forced to pick a star just to get this complaint to post, I would have given no stars for the customer service

I left a deposit for a coffee table, sofa, and loveseat over 14 weeks ago. It was all supposed to be delivered in 4-6 weeks. I was given various reasons for delays in the delivery of every part of the order. Finally, after being told the manufacturer of the table is having trouble cutting marble and the date was pushed out further, I cancelled the table and ordered it online. I received it 6 days later, directly from the manufacturer. It was dated May 2010, so obviously Rooms Unlimited lied to me.

I still don't have the couches and am trying to cancel them. To make matters worse, they gave me a loaner couch 4 weeks ago (which was supposed to be like new, but is anything but) and damaged a wall bringing it in. They've been promising to fix it for 4 weeks and now say they don't have time/resources to fix it. I have already opened a dispute with my credit card company to get my deposit back. According to the Suffolk County Consumer Affairs office, Rooms Unlimited has a very large amount of complaints against them. All the other complaints I've read contain elements of what I've been going through for over 3 months now with no end in sight.

You asked if you have any recourse - Here it is - the law is on your side.

Furniture and Major Appliance Deliveries.

N.Y. General Business Law 396-u

Furniture and major household appliance dealers must include a written estimated delivery date, or range of delivery dates, in the purchase contract. The dealer must deliver the merchandise by the latest date stated for delivery, unless the consumer is notified of a delay and given a new anticipated delivery date, or range of dates, and afforded the right to select one of the following options: Canceling the contract and receiving a full refund, which must be sent within two (2) weeks of the consumers request; Canceling the contract and receiving a credit from the dealer of an amount equal to any deposit made by the consumer; Negotiating a new delivery date; or, Modifying the contract by selecting new furniture or appliances.

The dealer must honor the consumer's choice.

Either the consumer or the New York State Attorney General may sue to enforce this law. In actions brought by consumers, the court may award three (3) times the actual damages or one hundred dollars ($100), whichever is greater. If the delivery order is untimely and the consumer decides to cancel the order, the consumers money must be refunded within two (2) weeks of the cancellation. This law does not apply to mail order goods, or if the delivery delay was caused by a strike, act of God, or entirely by the consumers actions.

Tell them Christine sent you, armed with this legal information and that they are breaking the law when they refuse refund after the delivery window has elapsed.

To Rooms Unlimited: You are causing countless consumers undue and harmful stress. Do the right thing or we'll do it for you.

Listen up, all furniture buyers, do your homework before setting foot into this rotten place. All of the positive posts are being made by the employees and friends of the owners. They will take your money. Just scroll down and you will not see any positive posts before 11/01/11. That is because those are all the true comments, not the ones trying to lure you in!

I am writing this complaint for my mother. My Mom is a widow who ordered a sofa/loveseat set back in July. It's now the middle of November and she hasn't gotten her set and gets nothing but a runaround and false promises. She was told that her set would be here yesterday after numerous calls and trips to the store. She hasn't gotten any contact from them and now has resorted to cancelling the order.

This place is a scam and the worst customer service ever. They will take your money and not deliver the furniture as promised. They say 4 to 6 weeks which will turn to 4 to 6 months or more. They refuse to refund anything and insist that everything in the store is a special order because it's a showroom and they do not stock the furniture. It's all a scam and they will give you the run-around when you try to get your money back. Buyers beware! Don't buy your furniture at Rooms Unlimited!

It is a great Store, great selection, great prices, and excellent salesman with the name of John. No pressure whatsoever from him yet he was there to answer all our questions even though we told him we weren't going to buy anything that day. Needless to say, we went back because of him. Thanks John for all your help. You are excellent at what you do and we appreciate it.

This is straight from the BBB.com website concerning Rooms Unlimited. The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metropolitan New York, Long Island, and the Mid-Hudson Region. Businesses may engage in more than one type of business. This comparison does not account for the length of time the businesses have been operational. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by the BBB.

I ordered a sofa on June 20, 2011, and as of today, November 15, 2011, I still have not received it. I called today, and got a song and dance, that it would be in sometime in December. Do I have any rights in this matter? This is horrible. I have an empty living room that was painted, window replaced, new heating, new carpet, and no sofa. It was supposed to be here by September, then October, then November, and now December. I would love my money back.

To the person who pretended to be my wife, Joann from Massapequa Park and wrote a fictitious post. Listen to me, you piece of s**t. I realized that you are uneducated and do not realize what you have just done but let me fill you in. Look up the NYS Penal Law, it's called Aggravated Harassment 240.30 2nd degree. I really hope this is you, Fred, and if it's not, the brainiac who posted that obviously didn't realize they could easily be tracked down by their IP address from their computer. Enjoy that post because you're going to see my face when the handcuffs are put on.

Rooms Unlimited is a scam business. Buyer beware. Purchased furniture on 08/12/2011. They promised delivery in 4-6 weeks. Four months later and still no furniture. Rooms Unlimited refused to refund our money. The store is a scam. They insisted we had to dispute the claim with our credit card company because all their machines are down. They refused to return our initial deposit because no one in the store was authorized to sign a check. The manager, George, is a liar. This is not a legit business. Don't spend your money here. You will never get your furniture and they will steal your money.

My house looks great. Thanks to my wife's decorating skills and the place that made it happen "Rooms Unlimited Furniture." Just wanted to throw that out there.

Thanks John for the great service. If it wasn't for you, my husband would have taken another 5 years to decide on buying a new living room set. The price was right and we are actually discussing coming back for that dining room set you showed us that I loved and he gnarled at. I owe you one. Thanks again. Britt

I just wanted to thank Gary at Rooms Furniture store for all his help picking out the furniture in the clearance center and going above and beyond the call of duty to say the least. It's nice to find people these days who love their jobs and are good at them. So thanks Gary.

I give this company 4 out of 5 star reviews. The saleswoman Agi was fantastic, the furniture came in on time, and the delivery guys were over the top. The only complaint I had was with the table coming with a chip on it. That costs a star. But, the serviceman, who came to my house, repaired it as if it wasn't even there which was amazing to me. I never thought he would be able to make it look as if it was factory sealed but he did. So thanks a lot and we will be back.

I would like to start off by saying that I'm truly sorry for all the lies that I have been spreading about Rooms Unlimited. The truth is, they are not being investigated by the DA office. I made that up. And yes, I did sign the petition at least 5 times and had my family members sign as well. I also lied about the BBB because all you have to do is look at their score and obviously it shows a B.

I have been told that I could be a bit OCD sometimes and have spoken to my doctor about it and he says I am for sure having one of my episodes. I am now severely medicated and everyone tells me that I'm going to be okay.

This is a great store! I bought my mother a new dining room set for the upcoming holidays as a surprise for her and Rooms Unlimited pulled through with perfection. Thanks again.

Come on, people at Rooms Unlimited: stop with the bogus posts about how great your company is. All anyone needs to do is look at the history below and they will see the bad comments have been around for some time now. You only started posting since October 2011. Look back further. You can't change history! To all those that plan to buy furniture, do not buy from Rooms Unlimited.

Don't buy from this store. They take your order and your money and never deliver. I'm one of many customers who got ** by Rooms Unlimited. Don't let it be you as well. Don't take the chance and don't be fooled by the owners and employees posting to this site. If you don't believe me, just look back 6 months in the history here and you will see all the issues. It's only since October the folks at Rooms started posting here to fool customers. Don't buy from this place.

We have a new game for this site to participate in. It's called "find Firoz". This is obviously a disgruntled customer from Rooms Unlimited furniture that posts on all their websites over and over again. We thought it would be fun to see how many times this person has posted and let Rooms Unlimited furniture know. She can be found under Firoz/Joanne **/Joanne **/Noz **/Frank from Woodside/Mary from Woodside and I'm sure many more aliases. That's for you to find out. Please fax all your Firoz posts to **.

I purchased furniture from Rooms Unlimited, and I am currently scheduled to receive my delivery today. I decided to read the posts on this site, which states they were being investigated by the DA office. I got worried, and of course contacted the store first, and then the DA office. After much craziness, I was finally able to find out that there is absolutely no investigation going on at the DA office, and that they did receive another call because of the person writing on this site, is making false statements.

I wasted 3 days investigating this company for absolutely no reason, thanks to a misguided, disgruntled customer that has nothing better to do than make other people miserable. The DA wasn't very happy with these false accusations, and will now be investigating you. So, hope you're happy making me waste my time. By the way, I have not had any problems with this company. Obviously, you are the one with the problem, not Rooms Unlimited.

We wanted to let everyone know, that we had a very good experience at Rooms Unlimited. We originally purchased from Bob's thinking the pricing was fantastic, until we received the furniture, which of course was broken and rickety. You know what they say, "you get what you pay for". Well, after months of back and forth with them, we finally had their furniture removed, and went to Rooms Unlimited, where the pricing was a little higher, but the quality was much better. We had it all delivered within the week, and we are very pleased with the furniture and the service. So thanks again, and I highly recommend your store.

My wife and I just purchased a new home and needed to furnish it. Obviously, anyone out there that has just purchased a new home knows you end up with about 50 cents in the bank after closing. We went to the clearance center at Rooms Unlimited in Medford on Route 112 and we were able to buy a kitchen set, living room set, and a bedroom set at an unbelievable price. We were able to finance the entire deal with no interest for three years and no money down. Great store!

Thirteen plus weeks ago, I ordered furniture at Rooms Unlimited. I paid $1,841 in cash. After many lies, I still got no furniture. I tried canceling the order but they refused. I went to the store to cancel the order made the previous week. I was told by Tracy, also known as Mia, that the accountant wouldn't be in until the following Friday, which is today. I called yesterday to speak with Fred who is the manager for the day. I was told that the accountant would be in late. My husband went to the store. The refund was again refused because the accountant won't be in until late tonight after store hours.

This store stole our money. We paid in cash. We were robbed of our money. I have never dealt with such a shady unprofessional business in my life. So now, here we are 13 plus weeks after our order was placed and the lies continue. After weeks and weeks of numerous phone calls, there is still no resolution but stress, lots of stress. My husband just suffered a heart attack and is not supposed to be stressed. This is an absolutely ridiculous amount of unneeded stress.

Do not buy furniture from Rooms Unlimited. To all who are planning to buy furniture, do not buy from Rooms Unlimited. This is no lie, they are under investigation by the Suffolk DA. Also, many small claims have been placed and won. I am one of them. Your best bet is to go to Ashley Direct. Rooms Unlimited employees, stop with the bogus posts about how great your company is. All anyone needs to do is look at the history below and they will see the bad comments that have been around for some time now. Your posts were only since October 2011.

We just moved into the area from North Carolina, and needed a house full of furniture. We called one of the manufacturers that we were looking at, and they recommended Rooms Unlimited. We priced the set we wanted and Rooms Unlimited gave us the best price. We special-ordered the dining room. They said it would take 4-6 weeks. It took 7 weeks to come in, but it was worth the wait, because the furniture came with no damage, and the price was in our range. The people were real friendly too. Thanks guys and we will be back.

Since most people only like to complain and not give compliments, I have decided to write on this site to let everyone know that my wife and I had a terrific experience at Rooms Unlimited Furniture. I actually came online to find a place I could send a compliment and came across this site. If you decide to go to Rooms Unlimited, ask for John. He was a great salesman. He didn't rush us even though the store was crowded, he was truthful and also most importantly, gave us a great deal on the furniture we bought. We had it all delivered in one piece and we are very happy with it. I would definitely go back.

I just wanted to say thanks to this company who came through after a horrible ordeal with Raymour in Farmingdale. I should have known to stay with a local store that has been around for years. Instead, I chose to go with Raymour because of their fancy advertising. It's a big mistake. It took me a long time to get my money back. But when I did, I went right to Rooms Unlimited and they had everything I wanted in stock. And within a week, I had all my stuff. Buyer, beware alright! Stay local. Stick with a store that's been around forever like Rooms Unlimited. At least you know they aren't a fly-by-night company. Thanks again. And to all those below who don't agree, to each his own. My experience was awesome and I would recommend it to all.

Thanks to the Better Business Bureau reviews, I chose Rooms Unlimited over all the other furniture stores. I'm glad I looked them up. I had a great experience and recommend them highly.

Come on people at Rooms Unlimited. Stop with the bogus posts about how great your company is. All anyone needs to do is look at the history below and they will see the bad comments have been around for some time now. Your posts are only since October 2011.

To all that plan to buy furniture, do not buy from Rooms Unlimited. This is no lie, they are under investigation by the Suffolk DA. Also many small claims have been placed and won. I am one of them. Your best bet is to go to Ashley direct.

Good luck all. As for the Rooms employees and family posting here, karma's a **!

Thanks to Rooms Unlimited my home is furnished and ready for the upcoming holidays. The saleswoman even came to my home to help me decorate. Where are you going to find service like that these days? Everything was beautiful with the exception of one scratch on one of my dining room chairs. The service department, I think her name was Gisselle, sent a technician to my home and he made the chair look fabulous. I couldn't be more thrilled. They actually go out of there way to help a customer unlike other furniture stores I have dealt with.

I would like to thank Rooms Unlimited Furniture in Medford for their donation to our school for a raffle to help support the sports curriculum.

Before I buy anything from any company, I always do my research. I read some of the complaints on this site and kept that in mind. I then checked with the Better Business Bureau because I saw that some people said this company had a bad rating. But in fact, they have the best rating out of all the furniture stores. I, of course, checked out the major ones like Raymour and Flanigan, and Bob's Furntiure and they both had F ratings.

This company had a B. Not sure what all the hooplah is about this company, but I ended up buying a bedroom set first, and then went back and bought the rest of the furniture I needed. Since I just bought a new home, I needed everything. My purchase went through with no problems and all furniture promised was delivered on time. So I guess you can't always believe what you read. Thanks again Rooms Unlimited. I will recommend you to all my friends and family.

Thanks goes out to John who happens to be the best salesman I have ever met and I do not get along with salesman that well. He didn't in anyway suffocate me when we arrived at Rooms Unlimited and was truthful and very, very fair on the price. All furniture is in house and the entire transaction couldn't have been any simpler. Love, love, love this store.

I'm in college and am renting a house with my roommates and we needed furniture. We went to Rooms Unlimited Furniture in Medford on Route 112 because we saw that they had a clearance center there and needed lots of furniture but cheap. We found a sectional that was perfect for our small living room and a kitchen set. We were able to pick up a TV stand for a ridiculous price and side tables for the sectional. We left there spending less than we planned and had extra money left over to buy that flat screen we needed. I told all my fellow classmates because they are also in need of furniture. Thanks again for all your help and for the great price.

I went to the rooms unlimited clearance center located right next to the showroom in Medford. I worked with a gentleman named Roy. He sold me two loveseats and a matching chair for only $499.00. You can't get that price anywhere, believe me. I was able to take it with me and plan on going back for more. He says the store gets restocked every few days. Awesome place to buy if you can't afford full price and need furniture. Thanks Roy for all your help.

Hello Rooms Unlimited! Thanks for all your help in making our furniture experience an A+ experience. We originally went to Raymour and Flannigan and had the absolute worst experience. Thanks to you guys, we were able to get our new house furnished. Also, your clearance center is the best! Your salesperson Roy was so helpful. We bought our den set from him and the rest of the furniture from the main store right next door. So convenient. Thanks again.

I bought furniture in their clearance center right next door to the main showroom. I got such an unbelievable deal. Most of what they have is all new. The salesman said they get new stuff in every week. He's even calling me if he gets a table in that I want. The price is right! Go there if you want quality furniture for pennies on the dollar.

I went into this store last weekend and got the best deal in town on the furniture I bought. I went to about 4 different stores looking for a dining room set and a living room set. They not only had the best price and the best quality, but I also took out the 3-year interest free financing. I shopped around and did my homework. This place was by far the best deal.

I was looking for a place online to say thanks to Rooms Unlimited Furniture Store and I found this site. I particularly wanted to thank Mia for a quick response to a small problem I was having. She really took care of it professionally and quickly with no hassle. And I would like to thank her for the gift certificate. I'm coming back next weekend to buy a bedroom for my daughter. I love this place!

Folks, do not believe these made up comments by people stating that they are satisfied with their experience with Rooms Unlimited. These are made up stories by the owner's friends to try to lure more victims into this store. As you have read, there are on-going petitions on Facebook, investigations by local news outlets (Ch 7, Ch 5 consumer fraud departments), and investigation by the Suffolk County DA's office (re: consumer fraud).

Look any of this info up & you will see the truth about this store rather than the lies they would love for you to believe. The owner - Fred, had the gall to have my wife sign a bogus statement; to which she did without my knowledge, saying that she would delete any negative comments about the store before she could get her money back.

She finally got her money back after a year due to damaged & poorly made furniture, after non- stop aggravation form disrespectful employees and the owner himself. To all those out there going through hell with this company, NYS law is on your side - do some research and you will get your money back. To all of the posts pretending that you're a satisfied customer, you've been exposed. This store is nothing but a scam.

Everyone should read all of these posts. The Rooms Unlimited takes your money and does not deliver. Do not be fooled by their positive posts because these are done by friends. You may just do a Google search and you will see. Be warned not to buy from this place. I'm waiting for more than 8 weeks for my furniture. I just filed a small claims suit against them today.

Do your homework before you step foot into the store. They take your money. (1) You will not get your order, (2) they will refuse to give your money back, (3) you will not get anyone professional to help you, (4) and if you do get your order, it will most likely come a year later, damaged or freshly glued and then fall apart within weeks. Google Rooms Unlimited on the Web before purchasing, or go on Facebook under Rooms Unlimited consumer complaints.

Happened to be driving along route 112 when I came upon Rooms Unlimiteds furniture clearance center in Medford. Ended up buying a floor sample sofa and loveseat from them at an unbelievable price! It was brand new. It still had the tags on it and everything. They even delivered it to me the next day. Didn't think you could get such great deals like this anymore. The salesman said they get new stuff all the time. Going back this weekend to look for some tables to go with the new furniture.

After searching all over the island for the perfect living room and dining room set for the upcoming holidays, I realized it wasn't as much fun looking for furniture as I thought it would be. I went to so many different stores. Some were too high priced. Some had furniture that was too cheaply made. I ended up coming across Rooms Unlimited Furniture who ended up not only having the biggest selection, but the price range was low to high. They had so many things to choose from. It took me 4 hours to make up my mind. The salesman John spent the entire time with us and had endless patience.

In the end, we bought the perfect living room set and we were able to pick out whatever fabric we wanted. We needed a real good dining room table since we have a large family and use it often. We were able to find the perfect table with 3 leaves just as we wanted. I bought both sets from this company and had them both delivered. My house looks beautiful. I look forward to doing business with them again. I need to buy a den set now.

I wanted to give kudos to Rooms Unlimited Furniture. I had a problem with Bob's Furniture because they were late delivering and then all my stuff came damaged. I should have looked up the Better Business Bureau ratings before I purchased from Bob's. Once I did, I saw that Rooms Unlimited Furniture had the best rating. I wish I would have done that sooner because I was able to get my furniture delivered immediately with no hassle whatsoever. It's run like a furniture store should be run. I guess that's why they have been around for 30 years unlike these other fly by night companies. I wanted to say a special thanks to my salesman, John, who came through with everything he promised.

Do not be fooled by the statements by Rooms Unlimited. These are complete lies and being created by friends of the owners. All you need to do is go on Facebook and go on Rooms Unlimited Consumer Complaints and see for yourself what kind of company they are before you buy. Also look at the ongoing petition, it has a new signature everyday. They are dishonest, unprofessional and will make your life a living hell if you order from them. They have an active petition, and currently Seven On Your Side is interviewing people that have been a victim of this company. Also, check BBB & IRS will be contacted, if not already the DA's office. They need to be investigated, and once they are, I hope they will no longer be in business. They need to be put in jail! Do your research first The statements made are false, be aware!

I received a dining room table and 8 chairs from Rooms Unlimited. After about 6 months, one of the chairs had some sort of split in the wood, at the back of the chair. I called and spoke with the service manager, Giselle, and she immediately ordered me a new back for the chair.

A very nice serviceman came to my home and installed the new back. I thought I was going to have a problem, but it was so easy, I couldn't believe it. I'm going back to buy a living room set for the holidays, because they were so nice and handled my situation in a professional way. Thanks again.

I purchased furniture from Rooms Unlimited in April 2011. It was a special order and I was told 6-8 weeks. I was a bit leery of ordering anything that took that long since I have had prior bad experiences from other furniture stores on the island. My furniture came in on time and was delivered by the nicest drivers I have ever met. I have since gone back and purchased a dining room and living room for the holidays. I received the dining room already and the living room is due in next week right on schedule. I wanted to say thanks and give them the commendation they deserve.

I wanted to say thanks to Rooms Unlimited for the great service I received from them. I have had prior dealings with another furniture store which turned out to be a complete nightmare. This place was great from the salesperson Lenny, to the girls in the customer service office, all the way to the delivery guys who went out of there way to remove the old furniture in my house which they were not obligated to do. I highly recommend them.

We purchased a living room and dining room set from this store and would like to say that we had a great experience. The salesperson Gary was very helpful. We had a small issue with our sofa which had a small tear in the leather. We called the service department and spoke with Giselle who immediately sent out a service technician to repair it. We were very happy with the repair. Once all was complete, one of the managers, Mia, sent us a gift certificate to come back again. We plan on going back to buy our son a bedroom set in the teen gallery. Thanks again.

Just wanted to drop a note to say thank you to rooms unlimited for all their help with my home. We had a fire and they delivered an entire house full of furniture within a weeks time. They couldn't have been kinder. They went out of their way to help us and we just can't thank them enough. So thanks again to all the staff. We will never forget how wonderful you were to our family. You made a very difficult situation very easy.

I have been reading the complaints on this site and find it very odd that this company has had all these complaints. I have been a repeat customer for many years with this company and have always had a pleasurable experience. I filled every room in my house with Rooms Unlimited Furniture with the exception of my patio furniture, and we find the quality of the furniture to be wonderful.

My daughter just purchased a new home and has also purchased from this company and she too has received all her furniture. Just thought it would be fair to the company to give positive feedback as well.

I actually visited the Rooms Unlimited Furniture Showcase the first time, traveling from Queens County.

I was very surprised at how nice the furniture inside was. It was much more modern than I thought it would be. I recently moved into a new apartment a few months ago and I was in the market for a dining table and a living room. My girlfriend and I had tried several places (like Ikea, Bob's Discount Furniture, BoConcept, a private dealer, Raymours, etc. - I know, we hit every single possible price range) but kept striking out.

On a whim while walking around the area, we decided to travel out east and saw this showroom of Rooms Unlimited. We passed by the storefront and decided to enter. I'll be honest, the furniture they have on display in the windows is unusually old and stuffy looking, and doesn't do some of the pieces they have available much justice.

While the staff was very courteous and helpful, they backed off pretty quickly and were very good about giving me and my girlfriend time to sit back and think about the furniture. We spent a good hour to 90 minutes perusing their selection, and although we spotted a nice dining table, we couldn't find a coffee table. The sales representative who helped us, John **, who was also the Floor Manager, showed us one more table that we completely missed. It was a dead-on lock: a beautiful glass that had a nice open design.

All the furniture had the functionality we wanted and the sharp looks to boot. The dining table plus 4 chairs ran us around $950, the coffee table hit the $200 mark, and the living room around $2500. We negotiated a bit and managed to bring the price down around 10% or so, and even got a free warranty plan to sweeten the deal.

While that's not exactly chump change, given the considerable quality of the furniture we received, I was very happy. I can easily see myself using both pieces years down the road.

The delivery was also a breeze, so the service was pretty good. The pricing met my expectations, and the furniture is outstanding. What's more, I even went back to the store and met John again and thanked him for giving us outstanding services and quality furniture. It was a bit weird, but I have to respect a guy that still takes the time to walk the sales floor .

My daughter and husband ordered from this company and received a damaged furniture a year ago. They have not been able to speak with anyone but the receptionist for almost a year, and have only gotten the runaround about the replacement table. Every time she goes down there, they only are able deal with salespeople. They want a refund and to return the furniture, but they refused. It's been since September 2010. Luckily, 7 On Your Side is in touch with her. Hopefully, they will help her and others like her to get the money back that they are lawfully entitled too or exposing what they are doing and prevent anyone else from having their money stolen. Someone is finally listening to our cries for help!

Thirteen plus weeks ago, I ordered furniture at Rooms Unlimited. I paid $1841 in cash. After many lies, I still got no furniture. I tried canceling the order. They refused. I went to store to cancel the order last week. I was told by Tracy aka Mia that the accountant wouldn't be in till the following Friday, which is today. I called yesterday to speak with Fred (the manager today). I was told that the accountant would be in late. My husband went to the store. The refund was again refused because the "accountant" won't be in until late tonight, after store hours. This store stole our money. We paid cash. We were robbed of our money. I have never dealt with such a shady unprofessional business in my life. So now, here we are 13 plus weeks after our order was placed and the lies continue. After weeks and weeks of numerous phone calls, there is still no resolution, just stress, lots of stress. My husband just suffered a heart attack and is not supposed to be stressed. This is an absolutely ridiculous amount of unneeded stress.

Rooms Unlimited has an active petition so that it can be investigated. Before you step foot to this store, please look up the history of complaints that this store has--going back the last few years up to yesterday. Everyday, there are new complaints and law suits. If anyone is having an issue, please look into signing the petition. We need to get our money back and this place needs to be shut down, once and for all.

Do not be fooled by posts of consumers saying that they got deliveries within the day, this is simply not true. Just read all the other posts of people who have been taken by this company. They are liars, scammers, and the owners Richard and Susan need be brought to justice. I am a victim trying to return the damaged furniture that was delivered one year ago and I want my money back. They refused! But I will not stop until they are shut down and I get my money back. Be aware of this company.

Rooms Unlimited Furniture is nothing but a money-scamming business. I ordered furniture from them and both times I have had a problem. The first time, I ordered my son's bedroom set and they delivered it, but one of the pieces was not the right piece. I decided to keep the piece anyway so that I would not have to deal with the hassle that they were giving me of returning it. Since the piece was $423.65 more than the piece that they had wrongfully delivered, they owed me $423.65.

I wanted to buy living room furniture and they told me that they would apply my credit towards my next purchase. I even have a receipt that shows that they applied my credit to the new purchase. I then waited eight months for my furniture and never got it. I went back about five or six times trying to get my furniture. Each time, they gave me a different story. First, they blamed it on high gas prices. Then, they told me that Ashley furniture was going out of business and was trying to scam people out of their money. Then, they promised me that they would deliver it on three separate dates and they never did.

I finally had to call my credit card company to complain about them and try to get my money back. Since I made the purchase with two different credit cards, Room Plus made it very difficult to get my money back. Since I signed the receipt when my son's bedroom was delivered, they are refusing to give me back the $423.65 that they still have from the first purchase. It was their mistake to have delivered the wrong piece in the first place.

Now, American Express is refusing to give us back the money because I had signed the original delivery receipt. The only reason that I went to Rooms Unlimited was because I thought that I would be able to save some money. Instead, they stole money, time and piece of mind from me. We are not rich people and companies like theirs who steal from hardworking families should not be allowed to exist and to continue to do such unscrupulous business.

Rooms Unlimited has hundreds of complaints. And there's an active petition for them to be investigated by NYS DA's office. Rooms Unlimited has hundreds of complaints, old and recent, because of stealing consumer's money and not delivering merchandise - larceny! You may view these old and recent complaints if you just google "Rooms Unlimited complaints". Please do not be fooled by the false statements of people saying they got their deliveries in two days. It's not true! These statements have been made the same day all and say the same thing. I am sure they are being posted by the company to draw people in, so they can steal more money before they are shut down. Please don't be fooled! You may also check with the BBB and Suffolk County District Court. They can verify that this company gets sued and they have at least 2 cases a day. Also, check out the petition being signed. Everyday there is a new consumer name!.

I received a damaged and freshly-glued head board and foot board. I couldn't put the bed together in any way because they forgot to send the hardware. Also, the end table was definitely used. When we opened the drawer, there was an old paper and some garbage inside. I paid for a new furniture. I couldn't believe the poor customer service.

Then, I disputed this with my credit card company, but somehow, Rooms Unlimited won. I am now dealing with store credit and I am very nervous to see what we will get after reading all these reviews that mirror our exact experience. I cannot believe that we all have been taken and there is no one to hold them accountable. Shame on America Express. I counted on them to stand behind us and they dropped the ball as well.

In July, we ordered a sectional couch from our salesperson, Lenny, and we were told delivery would be 4 to 6 weeks, with the possibility of delivery in just 2 weeks. It is now more than 10 weeks since and we have been given a different excuse every time we call. We paid $1841 in cash, in full, and have nothing to show for it. We were told it needed to be paid in full for the order to go in.

We have bought dining chairs and a sofa on June 15, 2011. Our first delivery of the dining chairs arrived in two days and the remaining furniture was delivered in a week which was around July 4th. Fortunately, the remaining order was delivered on time in spite of the bad weather conditions. We have visited the showroom in person to thank them for their lightning fast shipping and prompt service. We have currently decided to update our bedroom and we won't hesitate to go to Rooms Unlimited for our purchase.

I purchased furniture from Rooms Unlimited in Medford, NY on 4/2011. I waited 8 weeks and no furniture was delivered. I called every week and each time the sales manager, Fred ** told me next week.

It's now 6 months later and no furniture, and I cannot get my money back. I gave them $2,000.00 back in April 2011. The company does this to everyone.

The owners of the company are Richard and Susan Kogel of ** St. James, NY 11780.

I just want the furniture I ordered or my money back.

I ordered a table and chairs on 2-25-11 and paid $1,935.43 debit. I was told it would take 6-8 weeks for delivery. Every time I called, I was told another week or it was being shipped by the warehouse. On 5-16-11, after receiving no phone call, I showed up at the store and was told the chairs were the problem and they were no longer available. They showed me the correct chairs for the table I ordered and put in a rush delivery. After calling several times, I spoke with a rude woman who told me that it's back ordered and the manufacturer will call me when it comes in. I had enough and called on 7-18-11 and spoke with a manager Fred ** who promised me it would be in by the end of August or I can have my money back. He also took money off the price and said they would be giving me a $78.00 refund upon delivery.

On September 1st, I called and asked for him directly and he told me to just come in next week and he would make it right. On 9-6-11, I showed up, but he wasn't in the building. So, a manager Geo or George told me he could not give me a refund because it was a special order and he could not give me the floor model because they have a contract with the manufacturer, and they will not allow that. I asked him to call Fred ** and put him on the phone. When I spoke with him, he told me to call on Thursday and he would take more money off the price and he couldn't give me my money or the floor model or any table and chairs other than the ones I ordered. I told him I would not call, he needs to call me. He did not call but Geo put on my sales receipt that if the table isn't in by the first week in October then I can get my money back. I told him I was not happy with that and it's been 7 months since I ordered this table. I contacted the BBB and they e-mailed them my complaint with my request for a refund and they responded they can't since it's a special order. I really just want my money back.

I decide to to purchase an item in the store. So I went back to ask for my $100 refund and dealt with George L. He told me within a week I would receive it through the mail. So my wife called Gazel on July 22 and said that it was never put in the system. They said it would be taken care of. We called again on August 9th and said we have to wait until Friday and that there is no manager at that time there.

I purchased a sectional couch in February 2011 with a delivery date of 8-12 weeks. After numerous excuses, I finally cancelled my order in mid July. During this waiting period they gave me a "loaner" couch. I was told by Fred they would credit my deposit as soon as the couch was returned. Two weeks later, after many calls to the store and promises made about my deposit being returned I researched the Internet and discovered this site. I immediately called my credit card company who returned my deposit from Rooms Unlimited.

I purchase from Rooms Unlimited in the past. I was never more disrespected from the people at Rooms Unlimited in my life. I purchased furniture for my son. The furniture was unable to fit inside of the house so my son returned the furniture back to Rooms Unlimited. I was never once told that if for any reason, if I bring back the furniture I would get store credit.

I spoke to two individuals at Rooms Unlimited, their names are Fred and Tracy. Fred stated that he is the manager and I could not speak to no else in the store because there is no one above him. Then Fred put Tracy on the phone who stated that she is on the Board of Directors for Rooms Unlimited. Their utmost disrespect to me when we were talking was unbelievable. If there is any way I can get the address of the main headquarters to make a formal complaint about the policy and the way their employees speak to customer, that would really help.

I have purchased furniture and have been promised a replacement. I have been calling for months and I've been visiting the store just to get the runaround. I am not the only one. This company has a history of scamming consumers. Please help us!

My wife and I purchased a new master bedroom set on April 10, 2011. We explained to the salesman, Lenny, that we were in a bit of a rush to take delivery of the furniture since we had just purchased a new home and are expecting our second child within a few months. So, needless to say, our lives were going to be getting very hectic. He assured us that we'd have the furniture in our house in 6-8 weeks. We said that we'd buy the set in that case, as long as we definitely get our furniture within that range of time.

6 weeks go by and we called to try and set up a delivery. The girl explained to us that it would be 8 to 10 weeks, so we needed to wait a few more weeks. We were not happy about the situation but not yet desperate. I called back after 10 weeks has elapsed and they explained to me that my salesman should have told me that it would be a "full 12 week" wait. I called back in the beginning of July (12 weeks would have put us in the middle of July) and I am told that the furniture was already in transit. They were set to receive it on July 22 and that they'd call to set up a delivery date.

On July 22, I called up to inquire as to whether or not they received it. As soon as the girl said no, I demanded to speak with a manager. She put me on the phone with a man named Fred. He told me that the "notes" in the system say that they've been telling me all along that it would take 12-16 weeks. This is a blatant lie. He swore to me that I'd have my furniture in the middle of August. He told me that it was being made in China and it then had to go to California first then to NY.

Not believing a word that he said, I called the manufacturer myself to let them know that the store was blaming them for delays. I came to find out that the manufacturer does not even do business with Rooms Unlimited anymore they had cut them off months before they even took my order. I now know that they have absolutely no way to get me my furniture.

When we went there to complain, everybody pretends like they don't know anything and they all try to feed us lies. The "sales manager" George proved to be incredibly useless and immediately tried to distance himself from the situation by saying, "This is the first time I'm hearing any of this. All I know is that I sell what's on display."

These people are all crooks, and have no intention of giving me a refund or coming through with my furniture. I have since been informed that it's not just the one manufacturer that cut them off it's nearly all of them. You might get lucky and happen to purchase an item that they already have in stock, but if not, you're never getting your delivery from these people.

On February 24, 2911 me and my husband purchased a children's loft bed, bureau & mattress from Rooms Unlimited, 2066 Route 112 (Medford Ave.) Medford, NY. We put a down payment of $695.74 which I paid with my Credit card. The time of delivery on the receipt was 8-10 weeks or asap rush.

We called in the beginning of May and were told the order is still not in yet. We called every week in May until we were told by Fred ** on the Thursday of Memorial Day weekend that a part for the bed was on backorder. We then called again every week until the 3rd week in June when we were told the furniture was on a truck for delivery. We called again every week for another 3 weeks and were either told "it's still on the truck" to "the trucking company was on vacation", but I was yet to be given a delivery date.

In every conversation with Fred, he was evasive, inconsistent and uncooperative. Also, in my many conversations with Fred, we were told we would be compensated for the long delay in an adjustment to the purchase price, which we never received.

I called again on July 15, 2011 and demanded a delivery date or I would cancel the order, to which I received no response. On July 18, 2011, I faxed a letter to Fred through the law firm where I work that I wished to cancel the order, and receive a refund of my deposit since the furniture was never delivered, almost 5 months since the order was made. I have received no response from Fred and I called again on July 26 & 28, 201, in which no one would take my call about refunding me my deposit.

Rooms Unlimited deserves NO STARS !

I ordered bunk beds for my sons back in April, and was told the delivery was 6-8 weeks.

Here we are now almost August and the furniture comes today with the wrong dresser. We called Rooms Unlimited; they advised they need to order the correct one, and we may have to wait another 12 weeks.

Unreal!

I have cancelled my order; will never order furniture from that company again, and will make sure NOT one person I know ever does.

Back in Sept 2010 I purchased a dining room set from Rooms Unlimited. I was promised delivery 4-6 weeks. After eight weeks I called and it was back ordered I finally recieved a call that it would be delivered Dec. 23, 2010. While truck was being unloaded our dining room table was dropped causeing pretty good damage. I called the main office imediately and they asked me if I want it to be repaired or replaced, of course I chose replacement. I was told that it would take up to 12 weeks, ok fine I said. After waiitng the 12 weeeks and never got a call I decided to call them in which they had no record of reordering. After a long and very upsetting phone call I was told they forgot to order it and that it then be ordered but it will be up to 12 weeks wait again.

Since I had no choice I said ok. I call again in June and they told me eary July it would be delivered. Well with no call yet I decided to go to their store and they are telling August. I asked them for a refund and to take the furniture out of my house. They refuse and no one will give me names, email address or anyone else to talk to. In fact, as I was at the counter one of the gentlement that works there was aware of the situation and let me know I was not the only one in this situation and he doesn't know what is going on with the company....

I just want my money back and to return this furniture. The table is in such bad condition. I think they are giving me a run around and never plan to give me a new table. I need help with this please.s

I paid for two tables in March 23, 2011 at Rooms Unlimited. They told me they will deliver within 4-6 weeks. It's been 7 weeks and still, nothing. They told me different excuses every time I called. I went many times to talk to the manager but he was never in. Their customer service is horrible. Every time I went to ask for my money back, they had more excuses. Finally, one of my tables came on July 11, after 15 weeks. They said the other table can't be delivered; hence, they will give me my money. Today is July 14 and I'm still waiting. I found the same tables today in another store, cheaper and with free delivery.

After moving into our new house, on 2/19/11 my husband and I went shopping for a couch for our living room. We end up purchasing a couch from Rooms Unlimited and are told that the order will take anywhere from 8-10 weeks. At 11 weeks we receive a call saying that our couch is in, we set up a delivery date and we receive a couch THAT IS NOT THE ONE WE ORDERED! Nor is it in the color we ordered. We return to the store the next day and to our surprise, the manager cannot find anything wrong with our order form. For some reason, when the order was entered into the computer after we left the store and paid for the couch, somebody switched the inventory number which is why we got the wrong couch style and color. So the manager promises us that we will receive the couch in 4 weeks. Ok, we can wait. No problem.

4 weeks comes and goes, no couch. 6 weeks pass, no couch. Each time we call the store, they give us a new delivery date. After 8 weeks, my husband shows up in person and speaks to the manager and sales rep who sold us the couch. We receive a written statement saying that our couch will be in NO LATER THAN 6/27. We receive no call so I called Rooms Unlimited today 6/30 and guess what! Our couch won't be in until 7/11 because the manufacturer RAN OUT OF FABRIC!!! Are you kidding me!? So IF we actually get the couch on 7/11, we will have waited more than 20 weeks for a couch!! This is unacceptable and absolutely ridiculous!

On 4-16-11, I went to Rooms Unlimited in Medford New York to purchase living room furniture. In addition, my roommate Susan Muir had purchased a Pub Table and chairs. I saw a nice living room set but was unsure whether or not it would fit in my living room. The salesman, Jack Cucci went on the internet and got a floor plan of my apartment. It appeared that the furniture I was interested in purchasing would fit. I was purchasing (1) LAF Press back Sectional Chaise, (1) RAF Press back Sectional Chaise and (2) armless recliners.

I put a down payment of $578.43 and was told that it would take 4-6 weeks for delivery. When I got home I took out a measurement tape and found that the furniture I ordered was not going to fit so I called Jack Cucci immediately to let him know. He said he would hold the order and to come back on Wednesday, 4/20/11 which is when he comes back from his days off. On 4/20/11 the order was changed to (1) LAF Press back Sectional Chaise, (1) Armless Recliner and (1) Right Arm Recliner. I was told that the order was now going to be placed and that the delivery time of 4-6 weeks would start on 4/21/11.

On 6/2/11 I called the store for an update since I had not heard anything about my delivery. I was told that the furniture was scheduled for delivery the week of 6/13/11 6/17/11. Well 6/17/11 had come and gone yet no delivery. On 6/24/11 my roommate went to the store to find out what was going on with her Pub Table and inquired about the living room furniture. She was now being told that the delivery was set for the week of July 5th. My roommate Susan Muir was so upset that she cancelled her order. On my behalf, she inquired about my delivery. It was found that the order was never changed. She immediately questioned the manager of the store Fred Jeffries. He looked at the order and questioned Jack Cucci the salesman. Jack insisted he gave the change to someone named Tracy.

Tracy who was there at this time claimed she had not been given any order to change. Ms. Muir tried canceling my order but was told she couldn't because the living room furniture was custom made. I called the store myself on 6/24/11 to request cancellation and was told I couldn't. It's quite obvious the store messed up my order and is now expecting me to pay the consequences. In addition, never once was I ever kept updated about this delivery. I was always the one having to do the calling for status updates. Furthermore, I was never able to get an adjusted price quote after the change was made. We asked but Jack Cucci kept saying that it takes time for the price adjustment to come through and that we would be notified. We were never notified and to this day, I still don't know how much the living room furniture costs. The customer service and satisfaction received from this store is terrible and they want me to suffer the consequences. It has been 11 weeks that I have been waiting for my furniture and now I'm being told to wait another 2 weeks. This is unacceptable.

I agreed to a 4-6 week delivery and also was very patient even after having to wait longer but now this is ridiculous. I'm sure if the head office did a full investigation they will find that the Medford location did not do the right thing. Mistakes were made which they want their customer to pay for. Also, just for the record, They even have my name and address wrong so I'm not sure how they expected me to get my delivery.

Bought a living room set in may of 2009, there was a promotion going on that if I bought the chair as well that I would get a $500 gift card for gas. Well after 6 months I was told that they had problems with the companies and they were not offering that anymore. Then we were told by George that we would get a free cruise for two and then that was gone as well. Next we were told that we would get a 32 inch tv and a 250 gift card to the store, we have been going through this for 6 months with Fred and he will not call us back not. I have also paid $200 for a warranty they did not send to the warranty company and am not able to get my sofa fixed, it is coming apart at the seams and they don't care and told me oh well sucks for you.

MUST vent, bought couch on feb 21,2011-supposed to deliver march 7,2011.PAID IN FULL from "Rooms Unlimited" , STILL DONT HAVE IT. FRED, from Rooms repeats its back ordered. Got the number of manufacturer (in USA)called. guess what! Not on Back order, 2 weeks to any store! Why NO couch yet?

FRED and ROOOMS UNLIMITED have misrepresented AND deprived another of their property. PLEASE let everyone know not to shop there. PS JOE M. from the Smithtown store, where we paid, told me to go, try to get the money back from bank or try sue the store! -what a prince

I purchased a leather couch and love seat from the Medford, NY location of Rooms Unlimited in March of 2010. With that purchase I also opted for the extended warranty coverage at an additional $200 dollars. At the time of purchase the sales associate did not inform me that I would be receiving a warranty card at a later date, or that once received I would be held responsible for mailing it in to confirm.

On the date of delivery, my purchase already paid in full, I signed the delivery receipt for the acceptable arrival of my furniture. However, no "kit," which supposedly included the required warranty card arrived with it. I will reiterate again, I was not made aware to look for this arrival, or its necessity in activating my $200, paid in full, warranty.

Now, in May of 2011, I have some scratches in my couches and would like to have it repaired as described in my warranty agreement. I contacted the warranty company, Guardian, and was informed that I am "not registered" nor am I eligible for the warranty that I already paid for and that they gladly accepted payment on. Once again, I was never informed about or given a warranty card at the time of purchase or at the time of delivery.

It is horrific business practice to accept payment, and despite evidence of purchase and written documentation be rude, unhelpful, and when I contacted the Medford, NY location of Rooms Unlimited on May 26, 2011 was told, verbatim, I am "out of luck. "I asked, politely, numerous times to speak to a manager at this retail location and I am told every time that they are "not in. " This is a disgrace and I am very disappointed that this establishment will not help me, and even more so that Rooms Unlimited will not stand behind what they sold.

I am currently in the process of filing a compliant with the Better Business Bureau regarding this situation. I feel as though I have been taken advantage of, and will not idly sit by, after numerous attempts to rectify the confusion, and allow this to happen to me. I am a hardworking individual and a business practice such as this is simply not okay.

I ordered a sofa on11/11/10. I was promised delivery by Christmas. The week before Christmas, I called the store and spoke with the person on the phone. She told me it was not in and wouldn't be in before Christmas. I asked to speak with a manager since I told the sales person I was having company for Christmas and needed it delivered before Christmas. I was given to George who proceeded to tell me I would not be receiving it before Christmas and I would not get it until the 2nd week of Jan, if that. I again told him I needed it by Christmas. He said, "Too bad, you have to wait." After Christmas, I again called. I called multiple times and was hung up on/ left on hold for over 2 hours/ hung up upon again. He finally got on the end of January and told me I was not going to get it until the end of Feb. I told him I wanted my money back at this point and he told me too bad and I was never going to get my money back. I asked to speak with his manager and he told me he wasn't there. He told me call on the weekend .

When I called on the weekend , I was told, "Why did he tell you to call me? I'm only the weekend manager." After hearing my story, he issues me a doctored receipt (saying it would not be in for 6 to 8 weeks) but that I would be issued a refund the following Friday when the checks were written.That was on Jan 29, 2011.

I waited until the following week, no check! Why should I be surprised? I called and asked where it was. I spoke to George. He told me it couldn't be written for another 2 weeks. I had to wait for the accountant. I told him what I was told about receiving it the past Friday. He then told me the paper is on the bulletin board and it wasn't written. I waited another 2 weeks and again was told that I was never going to get a refund, that I could keep waiting!. I again asked to speak with the owner and was told she was not there. I never got whoever this was after multiple calls. It is now May and I have to take them to court since I still have not recovered any money. I believe George is refusing to give me my money.

We ordered a bedroom set which was said to be in stock on or about March 1, 2011. They said it would be delivered on March 8, 2011 which it was as well as a mattress but the headboard and footboard were not delivered. The delivery men said that it was on back order because it got water damaged in the warehouse. So I called rooms unlimited and spoke to Fred and he said he knew nothing about it and claims he called the company and was told there was water damage so we would get the back order in 10 days, he promised which would be on march 18, 2011.

A few days later we called them because we had not heard anything and they said it had to be ordered and it would take an additional 3 weeks. We have now been waiting and waiting and waiting. It is now May 11, 2011 and nobody has contacted us so far. We also got a mattress from them at the same time that night my husband came home, and wanted to know what that god awful smell was in the bedroom. It was the mattress which when we looked at it was all molded and smelly. We had to put up with it for 4 more days until they brought us another one we had to sleep on the living room floor for 4 days. Ouch.

And we refused delivery because it had a very moldy smell also. We are still paying on our furniture but we feel that the bedroom set might have been exposed to water damage also because of the smell that it has. What we'd like to do is have them come and pick up this furniture we are still paying for and be reimbursed. We feel they are selling water damaged furniture from down south where their warehouse is located and as I have read we are not the only ones who have had this problem.

Someone really needs to look into this company's policies and make sure other people don't have the same problems we have had. We had picked out a platform bed set and changed our mind. When we went back and told them that we wanted to cancel our order, we were told that we could not because it would affect my husband's credit but the days before we were told by Fred that we had 24 hours to cancel with no problem, and as I said we went the next day to cancel the order we were told this. This company is a fraud.

We have had nothing but problems with this company. We ordered and paid in full (cash) for a bedroom set on January 30, 2011. We had delivery scheduled for Friday, March 11th. I left work early that day to be home for the delivery, which I confirmed with RU that morning. I received a call from Fred letting me know that only the bed would be coming and that the dressers and nightstands would not be. The reason? When they went to load them on the truck, the boxes were all wet. He said they are getting more in and I would have it by Tues. or Wed. of the following week. I sat home waiting from 1:00 in the afternoon until 10:30 Friday night when the delivery guys showed up. Yes, 10:30 at night. Today, I called to find out when the rest of the furniture was coming as they said it would be in by today. I was called back an hour later and told I should have it by the end of next week now because it's not in yet. Oh, and the bed is damaged, scratched and missing paint in some areas. They are sending a technician out next week to look at it. I told them I would not be taking another day off from work to wait at home. They said that will be up to the technician if he comes after hours.

We have spent over $6000 there in the last 2 years. We purchased 2 leather couches from there a year ago and the seams are all coming apart and the leather is completely worn in some areas. Since we just missed the year mark, they said they can't do anything for us. After reading the astronomical amount of complaints online though, am sure nothing would have been done even if we were in the warranty period. We will not be shopping there ever again nor will we ever refer anyone to them. I have no idea how they run the way they do and remain in business.

I ordered a living room furniture on May 31, 2010. I was told by Lenny, the salesman, that it would be delivered in 6-8 weeks. When I asked him to put it on the contract, he wrote 8-12 weeks. That should have been the red flag to walk away. When I asked him why did he write a different number down, he stated, "I do not want you to come in and start complaining that the furniture isn't in. It could take a little longer than 6 weeks but not much". After waiting many weeks I began to call and received the same response: "It is not in yet and we expect it next week". Next week turned into 16 weeks. Every costumer representative that I talked to was rude. One lady, Anna, actually hung up on me. Finally after 14 weeks of no furniture, I called my credit card company and disputed my order.

We were never given a reason from Rooms Unlimited why it was taking so long. After being told by Chase that they broke the contract, I should go out and buy new furniture. I went into Rooms Unlimited and spoke with the store manager who I told that I wanted to cancel my order because it has been over 14 weeks. He said okay, and made a copy of my contract and I left. That was on Sept 9, 2010. On Dec. 14, I received a new charge from Rooms Unlimited for the full amount. Chase said that they won the dispute because they had the furniture in time but we refused delivery. That was a lie. On the contract, it is noted that they signed for it on Sep 17, 2010, which was a full 15 weeks after we ordered it. I am now told by Chase that it does not matter, I signed the contract. Rooms Unlimited is not bound by the contract but we are.

So now after months, we finally have the furniture delivered. I was told that it would be delivered today, Jan. 19, 2011. It was delivered after 8pm and has a big rip in the couch, wet cushions, and dirt stains. It was not in the original packaging and is missing the tags on both the couch and one chair. After removing the cushions on the sofa, I found a package slip that has my name and contract number on it. It stated that it was ordered on July 27, 2010, two months after we ordered it in the store, and had ship requirement listed as "ASAP". This company has bullied us and lied to the credit card company to get what it wants. I feel that we have no recourse. I am just one person and they are a big business who lied and cheated to get their way. Now I am stuck paying for two living room sets because of Chase and Rooms Unlimited.

The salesmen make promises of delivery, but the company apparently has trouble coming through. Their customer service was rude. They lie, deny then blame the customer for being misunderstanding.

We ordered furniture, were promised delivery within 8-12 weeks "most likely sooner" according to Lenny and then treated rudely when we asked why we did not have the furniture after 14 and a 1/2 weeks. Nobody could tell us why it was so late or when it would be delivered. Each time we called from between 10 weeks from order to 14 1/2 weeks they told us it would probably be in "next week." When after almost 15 weeks, they still could not tell us when they would be able to deliver the living room set, we disputed the charge with our charge company.

The customer rep. for Chase told us it would be a "slam dunk" and if we did not hear anything within a month that we could assume it would be settled in our favor. After a month, another Chase rep. told us that if we hadn't heard anything to go buy new furniture. We did. Our charge card company then informed us after 4 months that because it was a special order the charge could not be disputed or cancelled, even though Rooms Unlimited originally could not deliver it within the promised time or tell us when it would be able to be delivered. Apparently, the consumer is expected to be held to a contract, even after the merchant has broken their end of it.

Please do not trust any of the salesmen and do not buy furniture there if you expect to be treated fairly and respectfully. Before you buy anything read the contract carefully. But your best bet is to avoid any dealings with this rude and dishonest merchant.

On March 17, 2010, my wife and I purchased a bedroom set from Rooms Unlimited at ****. We put a down payment of $3,103.75 which I paid with my credit card. The time of delivery on the receipt was 8-12 weeks. We called on the 13th week and we were told it would be delivered by the 3rd week of the next month. This same conversation continued up until this November 2010 which we were supposed to have our furniture. We then went down to their location on Sunday, December 19, 2010 and we're told by John that we would be notified on Monday, the next day, with some type of status and we would have our furniture in no more than a week or we would be refunded. I then spoke to an employee, Fred, today who told me he would call me next Monday for some type of status. I then told him that once again, we were lied to and we need our money back. He then refused to refund my money and told me to contact my credit card company. Please help. We just want our money back and I'm afraid we will never get our furniture or money.

I am writing this out of sheer frustration, as I wait for my long awaited furniture from Rooms Unlimited in Medford, NY. I placed an order for family room furniture on August 13, and was told to wait 8-10 weeks. That was later changed to 10-12 weeks. When I didn't hear from them, I contacted them, and they said the fabric had been unavailable, and had been back ordered.

I would now receive the furniture within the first two weeks in December. They were sure I would have it before the holidays. Last week, on another call, I was told it would be shipping out today, and would take 1-2 days to arrive, and they would deliver it that very day, if they could. I called them today. It seems that it won't be shipped out until tomorrow or the next day, and will not be here in 1-2 days, but in 7-10 days. After reading some of the other complaints, I'm afraid to see what I get! Each person I spoke to had another story, and probably never the truth. Never again!

I ordered a bedroom set on 9/20/10 and was told delivery would be approximately 6 weeks maximum. We are still waiting, which is what led me to read this site. Unfortunately, I wish I would have read this site before I purchased from them. Every complaint is similar to what we are experiencing. Their customer service is laughable. They keep stalling the delivery date and my bedroom and house is a mess since I am waiting for it. I went to the store the other day and noticed that the floor model is no longer in the store. This makes me think that they may be trying to deliver it to me. I wonder if Fred is even a real person as he never returns any of the phone calls. After reading this, I will try to cancel my order and be prepared to go to court to get my money back.

I bought two love seats and a chair and an ottoman set for my new apartment. It was delivered on June 30, 2010. I moved in to my new apartment on July 5, 2010. I then noticed chips on the wood on all pieces of the set. Which I had taken care of myself. I then noticed that there is a 1-inch space between the end of the cushion and the front rim of the two love seats. And while sitting on them, they are sinking down and would lose their shape which makes it very uncomfortable to sit on.

After having company one day, I needed to fluff, rearrange and pull the cushions to the rim of the love seats in order for them to look nice again. I had taken the cushions off the love seats to do this and ran my hand over the bottom of the love seats and there was a spring which had popped threw on one of them. I have called Rooms Unlimited numerous times to complain about this and have spoken to very nasty people. They sent a service guy who told me that the cushions are indeed too short for the love seats and saw the loose and popping springs.

I again didn't hear from them again so I called once more and after the runaround again, I finally spoke to the nasty Tracey. She said that she's sending another service guy. Why?! I bought a new set and I want a new set, not one that will be repaired. And what about the cushions? She tells me that that's the way they are made. Then why is the chair not made that way? And also, I live by myself and the love seats are hardly used because I only sit on the chair with the ottoman, the love seats are only used when I have my family to my home. Thank you for letting me vent.

I ordered a bunk bed for my son's room on August 15th, 2010. I told them the only way I would purchase it was if it would be guaranteed to be delivered within 4 weeks. The sales person said she would talk to her manager about it. She went and spoke to her manager (George) and said it would be no problem. We (my husband and I) ordered it at that time. The store was in the process of changing over to a new computer system and the sales person was having a difficult time entering the order so she hand wrote my order and on the receipt she wrote customer must have in 4 weeks or may receive full refund. About 3 days later, I received the computer generated copy and typed on that receipt it states S/O must receive in 4 weeks.

I thought nothing of it so I threw out the handwritten one and kept the computer generated receipt. On September 15, 2010, I called the store to set up a delivery and I was told by a less than polite individual that they were scheduled for delivery in the second week of October. I immediately asked to speak to a supervisor and got the run-around for about 2 hours. I was hung up on several times, left on hold for over a 1/2 hour and told I would receive a call back which never happened. I called back the next day and spoke to Frank, a manager there. He apologized and told me he could deliver me a loaner bed set. It was supposed to be delivered on a Friday and never was.

I called the store and was told that he was unavailable by another less than polite individual and that I would have to call back. The "bed set" which consisted of 2 metal frames was finally delivered. I was also told that the order would not be in until the end of October, October 28th to be precise. I called the store today to just be sure that the beds would be delivered this week, and I was told by the manager George that they will be in on November 9th. I immediately told him I want a refund. He told me that I cannot have a refund. I told him my receipt specifically says that my order must be in in 4 weeks. He stated that that doesn't mean anything and there is nothing I can do.

I then asked to speak to his supervisor. He stated that he doesn't have a supervisor. Then I asked to speak to the district manager, he stated that there isn't one. Then I asked to speak to the owner. He stated that "there wasn't one of those either" in a sarcastic tone. I finally was told that they are run by a board of directors and I can't reach any of them either. I am so frustrated at this point. What is my recourse if any?

Ordered a new dining room set in Feb. 2010, was told I would get 600.00 off if I ordered it instead of taking one in stock. It would take 10-12 weeks to get it. I also bought a couch that was in stock. The couch was delivered in a few days, two men delivered it and said they could not get it down the hall and into the room. They told me not to panic someone could take it apart and put it back together. So they called someone and he said he could do it for 250.00. I freaked out, and called my salesman (Gary **) he told me to pay it and the store would give me a 250.00 credit. So, that couch was sitting in my dining room for two weeks, (had to schedule it).

A friend of mine came over to visit and asked me why I had a couch in my dining room? I told him the story. He looked at the hallway, and the room and told me that he could get the couch in the room. He told me he used to deliver furniture for 8 years. So, he put the couch into the room. I was so angry, this was obviously a scam between the drivers and the furniture repair guy. I informed rooms unlimited about this and they acted surprised, not so sure if that was truthful! Anyway, did not get my dining room furniture until end of July. (after many calls and the runaround) It came in pieces, missing the cushions. The china cabinet was damaged on the top shelf. and the bottom piece was warped and the door will not stay closed.

Weeks later, they sent me a new top but I wont get a bottom until sometime in Oct as it is coming over by boat again from China (must be a turtle pulling the boat). I took my 250.00 credit and ordered a table pad on July 28th. Supposed to be 2-3 week for the pad to be delivered. I called today to find out where my pad is. Giselle called me back and left a message, they sent the wrong pad so it had to be reordered, have to wait another 4-6 weeks. There is some serious issues with this company and their employees are very rude and lie a lot. I would like to find out who the actual owner is. I think a law suit may be in order.

If I could offer zero stars, I would. We placed an order for $2800 on couches on May 2, 2010. I was told that they may take as many as 10 weeks to come in. After a bit of deliberation, and weighing the fact that we had no furniture and wouldn't have for some time, we decided we would make it work and placed the order.

Now 13 weeks later, and several calls, discussions with managers, ad nauseum, still no couches. Every week we call, every week we're told it will be guaranteed by next week. I'm still waiting in an empty living room. We have been living in an unfinished home, with no hopes of refund or delivery of our furniture and are now out $2759.

Order furniture on 4-27-10 was told and in writting that would be her 6-8 weeks eight weeks came and gone.George told me it will take another 4 weeks just for the bed and 6-8 weeks for the dresser.They where informed by me that time was inportant.Since I cannot wait the extra 6-8 weeks.George refused to give me back my deposit of 350 dollers.So just wondering where I can go from here.Thank you in advance

We order a kitchen table and chairs. Flier says "3 day delivery!" Lie! We ordered it and paid in full back in September 2009, we needed a delivery date of Dec 14. Never came, after hearing every excuse in the book, (stuck in customs, waiting for the delivery from their manufacture, "oh it's in the back and need to be checked in", "we are sending our own truck south to pick it up for you") Christmas came. No table. New Year came, no table. Easter came, no table. I just received it today, April 14, exactly 4 months after. Go figure, best advice; if you order something, tell them to get it in then pay for it after seeing it in their shop, then maybe the salesmen will do their jobs. Unless you like eating off tray tables and coffee tables.

On January 27, 2010, I purchased a canapy bed for my daughter. The sales person Angela ** told me that I would have the bed in my home before my child's birthday which was in four weeks. My contract stated delivery in 4-6 weeks. As time went, by no delivery. Each time I called, they kept saying the bed was on back order. Finally they gave me a delivery date of March 23, 2010 after 3:00p.m.

The delivery never showed up. I called the store and was treated very disrespectfully by a manager name Fred **. He told me the delivery guy came and I was not home, that is not true. Then he continued to call me a liar. I asked for my money back for the bed. He told me I was not getting anything. I told him I was going to get a lawyer and he told me so what get one. I paid $1,000 for a child's bed, the only thing I want is my money back or my merchandise. Myself and my child are mentally destroyed by the way we were treated by the individuals at rooms unlimited.

First, I bought 2 kids furniture from the warehouse part of Rooms Unlimited and got a great deal, I purchased the floor models and had a great experience, so I went back and bought a master bedroom set from the regular store and everything was fine. So, I went back for my living room set because I had a house fire and needed to furnish my whole house. That's when the problems started. I told the salesman that we needed to take delivery right away since we had no furniture, and if it was a problem to do that, I would be willing to buy a floor model or go to another store. After choosing a sofa, love seat, chair and ottoman, I was told we could take delivery of the sofa chair and ottoman in 3 days but the love seat would take 3 weeks to come in but they would send a loaner chair and ottoman at no cost to us until our love seat arrived. I was told to call after 11 am for a delivery time. Okay, that was great. I called on the delivery date and was told they had no delivery set up for me and they could not give me a date. They would have to call me back?

They refused to do so because they said I didn't have a good reason for wanting my money back. I told them that I would call my credit card company and put a stop on the payment and dispute the charges. After telling them that, I was told I would have my furniture in 2 days, and after speaking with my credit card company ,I was told I had to wait 60 days to dispute the charges and I had to give Rooms Unlimited the chance to work it out and deliver the furniture.

Later that night, when my husband removed the plastic, we noticed that both the sofa and chair were damaged and had holes in them! I called and complained and was again told they would have to call me back. After no call came in 3 days, I decided to go to the store and speak to someone. When I arrived, I asked to speak with Gary and I was told someone would get him for me. 45 minutes later, I got to speak with him. I said I would like to speak with him and Freddy together so that we were all on the same page. Freddy refused to speak with me and said he was too busy.

I explained to Gary about the holes and was told someone would come and repair the chair and sofa. I said at that point that it was not acceptable and I paid for new furniture, not repaired furniture. I was then told to keep the chair and sofa and use it until I received a whole new set which had to be ordered. I was on my way out the door **** and overheard a conversation from another unhappy customer asking to speak with Freddy.

I told them not to waste their money there and go somewhere else and they said it was too late, they were already having problems. I then overheard the salesman tell them Freddy would be right there. I guess he wasn't too busy for them because her husband was with her. After leaving the store, I called and asked why Freddy couldn't speak with me and as soon as they heard my name, they said he was busy. My husband then spoke with him and told him he was rude and Freddy said our furniture was going to be in in 10 days. After calling 10 days later, I was told it was in transition and would be here soon. That 10 days has turned into 2 weeks and after calling today, I was told maybe it would be another week they're not sure(?). Do not go to this store! All you will get is a headache, not furniture. If I don't get my furniture soon, I am calling "Help me Howard" from the news channel because this is unacceptable.

I ordered a leather sectional on July 27, 2009 with a delivery date of 10 to 14 weeks. After numerous phone calls from October 13, 2009 thru January 10, 2010, I was told the couch was being made first in Brazil, second time in Italy and finally in China. It seems the factory was always the problem. My very last contact was with Christie, in the office, stating the couch would be on a ship from China no later than end of February 2010. No word from the company advising me of the delivery date as yet and today is February 23, 2010 and the phone is not working in the store for the past two days and I can't contact anybody for information. Where am I supposed to get this info? And what recourse is there against this horrific company?

I know for a fact that this organization does not care one bit about their customers, their employees. All they do is count the money. I know someone that worked there. They are the most unethical outfit. Do not buy from them, ever. Give your money to a store that will treat you with respect from the moment of purchase through to the end. And never ever pay cash. Only use your Visa or Master Card. They are unethical on every level. If you go there, you deserve the treatment you get. Trust me.

On 5/23/08 we purchased (2) full and (2) queen size mattresses, all Queen Victoria pillow top and bottom brand. Within 6 months, the mattresses started to sag in the middle. We went to Rooms Unlimited to speak to Angela regarding this. She couldn't believe it because her son has also the same mattress. We bought these because she insisted they were the best and her son had it as well. They agreed to send someone to measure the sags by Douglas Rogers of Douglas Rogers Furniture Service. After measuring and taking pictures, he said Rooms Unlimited would contact us. When they did contact us, I spoke with Tracy.

She said the sag is normal according to the manufacturer warranty, and a sag of 2" is stated on the warranty. We requested for a copy of this warranty that we did not have. We even called the manufacturer ourselves on 1/14/09 who is Gerson Mattress Co. in New Jersey at 973-777-7898. My husband spoke to Louis, the owner, who was very uncorruptive and nasty. We even asked if he could come to see for himself, he refused. They agreed to exchange only one queen mattress for it was worse than the others. We upgraded the queen mattress for we didn't want to go through that again with the same mattress and paid $500.00 more.

On 4/7/09, Rooms Unlimited received the copy of the warranty which was unreadable. On 5/6/09, we went to Rooms Unlimited and spoke to Jimmy, a sales person. He gave us a copy of the warranty that was also blurry and nothing stating about sags in the mattress or any measurements of sags. Unfortunately, we are having another problem with the exchanged mattress after 5 months we had it. It now has not only some sag, but the sides (left and right) of the mattress has bumped out as if the stuffing has come loose inside. We didn't bother calling the company for we know we will not be heard or credited since we still have 3 other mattress still with the sags.

We feel we have been fair with Rooms Unlimited and the manufacturer in giving them the time to correct this problem by giving us a full refund for all the mattresses. Since we tried to upgrade one mattress and turned out we have yet another problem. My kids cannot sleep in these mattresses because of these sags. My mother comes to sleep over once a month and there is a sag as well. Our new exchanged and upgraded mattress is sagged, uncomfortable and is putting a strain on our personal activity and is an embarrassment because of the noise the mattress makes when there's movement. The noise can be heard from another room even if you're just going to sit on it.

I purchased a Bombay chest 3 months ago in October. After 2 months, they called and said the chest was in and would be delivered the following week. The week came and went without a phone call. For the next two weeks, we had a schedule tag; either I was not home or unavailable when they could deliver. One night after arriving home from work, there was a note on my door letting me know Rooms Unlimited was there to deliver my chest but there was no one home. They did not tell me it was coming! I immediately called and insisted I pick up the item. They said it would be rescheduled for the next day. I was not going to wait another minute. Early the next morning, we drove to Rooms Unlimited and picked up the chest.

They had to unload half the truck to get my chest but I would not wait another day. I paid the balance in cash and took the chest home. A few hours later, we realized it was the wrong chest. I called and spoke to Bruce. He said they gave us the wrong chest off the truck and it was scheduled for another customer and that customer is now upset because they didn't get their furniture. Later that day the truck arrived with my chest, took back the wrong one and said it would be delivered that night to its rightful owner. It was 3 months of hell, but I finally got my chest.

This is Janet of Bohemia with an update to my recent Rooms Unlimited experience. They called last Tuesday to say my pieces were in and can be delivered on Thursday. I have been quite skeptical with this company, but they arrived when they said and I carefully scrutinized every inch. You can bet if there was a problem, they were taking it all back with them. I was pleasantly surprised. It arrived in flawless condition and they even helped set it in place after getting the loaner back on the truck. It has been a rough journey but I feel Rooms Unlimited made everything right.

When we needed a new living room, we searched online and came across this site. Some of the stories were very scary, but we saw an ad in Newsday from Rooms Unlimited. They were offering a complete 14 piece living room package with a Free 32" TV for $1499. This sounded too good to be true, but at that price it was worth investigating.

We spoke with Lenny. He showed us the 14 Piece set and it looked good, felt sturdy and was in-stock. We asked about the TV. Was it a name brand or one of those brands you never heard of? Was it brand new, used or refurbished? Lenny insisted we would get a Brand New Toshiba 32" TV. We were still skeptical but we placed the order (on our credit card, just in case) and waited.

4 days later, our new living room arrived and my wife and I were pleasantly surprised. For me the big test was the TV. I picked it up 2 days ago and it was a Brand new in the box Toshiba 32", just as Lenny insisted. I recently saw the same exact TV in PC Richard for $599. The only complaint I have is they would not deliver the TV, I had to go pick it up.

I received delivery on a living room set the last week in August. There was some confusion and inconvenience with the delivery but we are generally very patient and understanding people and took it in stride. Now for the problem that could not be ignored. I ordered a coffee table and two end tables made by Ashley. The set is in a seldom used living room. The week before Christmas, I noticed that the paint was peeling and chipping off of one leg. I appeared as if when the paint was applied it bubbled at the point where some decorative carvings met the sides. For some reason ,the paint was not adhering to the wood. This was occurring on the inside and outside of the leg. Paint was drying and chipping off. This was not due to any knocking of the furniture by us. In fact, since it was happening on the inside of the leg, it would be impossible.

Furniture just a few months old should not be loosing its paint. I called to explain the situation. My request was that Rooms Unlimited send someone to look at the furniture so they could see that it was defective. My receipt states that Rooms Unlimited will repair any defects and restore the merchandise to factory specifications in the the customer's home or in our shop for up to one year. After some talking, Rooms Unlimited service department allowed me to send them digital photos of the leg in question. They never responded.

When I called the service manager told me we must have caused this damage. I explained that the photos showed paint chipping inside the furniture also. It would be impossible for us to cause that damage. Again I asked them to send someone to view this and make a decision. I was told I could have their furniture repair person come to my home but I would have to pay for the visit and any work completed. I politely insisted that since the furniture was only a few months old and not damaged by me, that I thought Rooms Unlimited should not charge me.

All I wanted was for them to see the problem so they could determine for themselves what might cause this. The service manager became rude and told me that Ashley furniture would not honor this warranty and that I caused this damage and she knew it because she has been in this business for twenty five years and could not clearly make out the problem from the photos. Finally after being frustrated, I told her that I would take the number and make arrangements for the furniture repair person to come but I would have to take the matter further and formally complain since I spent hard earned money in these difficult times for this furniture that apparently is substandard. She then told me that if I was going to take my complaint further that I could go to the yellow pages and find my own furniture repair person. I was confused and asked her what happened and why she was now not even going to give me a number of a repair person that I would be paying myself. She said if I had a complaint to take further she was done with me and had other calls and customers to attend to. I told her I would like to come down there to speak to someone else. She told me I could come down but she was as high as it goes and she will tell me the same thing to my face. (I can only assume that the customers that were going to get her attention were the ones that they did not get the money from yet)!

The next day, my husband contacted Ashley Furniture directly. He explained the problem with the furniture. The gentleman on the phone told him that we should contact the store, that they do not usually deal directly with the customer. My husband explained the situation. Ashley furniture sent me a new leg for my coffee table and my husband made the repair. My message to everyone who entered my home this holiday season was, do not buy from rooms unlimited! Anytime someone talks about buying furniture, I will tell them about the lack of service and rudeness I encountered with Rooms Unlimited. I was very satisfied with Ashley furniture standing behind their product. Rooms Unlimited did not stand behind their products and consumers who work hard for their money should not buy furniture from them. Now for even another serious problem that I will have to report to Consumer Affairs. This one just adds insult to injury.

One of the reasons I ordered the furniture when I did was because of the advertised special of a five hundred dollar gas card. The gas card turned out to be very difficult to collect on. There were so many rules. The five hundred dollars had to be collected over twenty months, with not more than twenty-five dollars a month which one must send gas receipts in monthly.

Again, being rather patient, we took that in stride until last week when we got an e mail from the rebate company saying that due to the high volume of people claiming the rebate, there was no money left. We paid ten dollars to register with this rebate program and we had sent in receipts for seventy-five dollars. We have received nothing back! We are out the five hundred dollars we were promised in the form of a gas rebate! Dealing with Rooms Unlimited has been a horrible experience!

On 11/7/09 I put a deposit down for a bedroom set for my daughters, I was told by Marlene that if financing did not go through I would get a full refund on my deposit. They never called to tell me the financing was declined until I called after my furniture was to be delivered.

I went in on 11/21 and after the manager Jim B yelled and screamed at me and my husband,other customers came up to us to say how disgusting we were treated by this company. Jim finally wrote up the credit for $408.33 but as of 12/21 and after 20 calls and faxes, I contacted Chase bank to help me with this fraud of keeping my money.

How does a company like this stay in business?

We ordered bedroom furniture for my three year old daughter on September 13, 2009, paid in full. The items were a bed, a trundle, a dresser with detached mirror, a wardrobe and a nightstand. It states on my sales receipt that it would be delivered in 6-8 weeks. After 8 weeks passed and I had heard nothing, I called to inquire. I was then told that some of the items were on back order and it would be more like 10 weeks. When 10 weeks came, I called again after not hearing from them. I was then told that they were just waiting on the bed and the other items were in and the things that were not would be in and we would have them just before Christmas.

I asked if they could deliver what was in stock, since my daughter was still sleeping in her toddler bed and we are changing rooms and this was holding up other home improvement projects. Where her current room is will be a guest room that we need for Holiday guests. They said fine and a delivery date was set for Monday, 12/7 after 4 pm. My husband left work early to be home by 4. By 6:00, I was wondering if anyone would come, so I called. I was told that we were not in the records as having a delivery scheduled and that they were just the night crew and could do nothing. She then said that all of our items were not in any way and I reiterated that I asked to have delivered what was in. They said to call the next day.

I called the next day and spoke to Anna. I explained the situation and she told me again that the delivery was not scheduled and all of my items were not in. I explained the situation again. She rescheduled the delivery for 12/11. I then asked who I could contact in the evening if someone does not come again. She said they will come. I said ok, but I still would like to know who is in charge at night if in the event they do not. She then got very short with me and hung up while I was taking a breath before I was to inquire about the items that were going to be delivered. I called back to speak with a customer service manager about Anna's rudeness and he was in the bathroom. I am a teacher with short breaks, so I explained that I could not be reached again until later.

The delivery guys did come on the 11th. They delivered the trundle, the bed (although was told that was not in and did not come complete- only received the headboard and footboard) the nightstand and said they had the wardrobe. They said that the dresser and mirror were not in. I was surprised because that is not what I was told before; but happy that I would be able to begin to move my daughter into her new room. First, they said that they had the wrong rails for the bed, so they took them back. Then, when they entered the house with the wardrobe, we noticed it was not the item we ordered. I then called Rooms unlimited while the delivery men were here to explain what they had and what I still needed. After listing the items, they explained it back wrong. I had to explain it at least 3 times. But again I was told that they were "just the night crew" and to call back during business hours. We had the delivery guys take back the wardrobe since it was incorrect and we kept the trundle, nightstand and headboard and footboard. My husband signed for the items we received and initialed on the right of the slip where the delivery guys wrote what they left here at the house. (Headboard, footboard, trundle, nightstand)

I called the next day to speak with our saleslady, Marie. Marie thought we had the wardrobe and he told her about the wrong one being delivered. After trying to explain which one we were supposed to get, we asked to go in to show her again. My husband went to the show room on the way home from work to show Marie the discrepancy. She looked up the part and the order was written up correctly and added that the delivery guys just picked up the wrong item. Marie, at this time, said that mistakes happen and apologized. She promised that the items would NOW be in the week of Christmas. My husband had told her that if we didn't receive the items by then we would start the process of canceling the order. She said she understood and offered a $200.00 store credit for the inconvenience when our items finally arrived.

When My husband got home from showing the saleslady what they mis-delivered he received a phone call from the office...with again having to explain what we had, what we didn't have, what we needed and was still in our home. Now the office lady said the items would definitely be in the week of Christmas and agreed to schedule the delivery without notifying us first (so there wasn't lost time on our part by waiting for us to just say yes). They said they would schedule it then call me and I agreed to make it happen...as in take off of work or whatever was needed as we needed the furniture now. My husband also complained to Marie about the rudeness of the staff and how the customer service was lacking. She apologized again and said that all furniture companies were the same. She even went into how she went online and looked it up because "they" couldn't be that bad and saw that every store had complaints.

Now without listing every detail - from this point I had spoken to at least 3 different people including Marie, Christine and Fred about what exactly we had and what we did not. Each time they had it wrong and different then the person before. This caused worry that we would ever get the correct items.

I called back on Sat., 12/19 to speak to Marie. I was told she was on vacation. I explained that I needed my refund today and that I was bringing back the items I was returning, so I would be left with none of their merchandise so I could be entitled to my full refund. She said that no one in the store on a Saturday could do that. I told her that each time I call and I pushed off on someone else and I no longer wish to do business with their company. I said that a store must have a manager at all times and that I needed it done today. She put George on the phone. He said that again that nobody could do anything. He was rude from the moment he picked up the phone. I was told that a refund is a process and it couldn't be done right away anyway, and I said I understood, but I still wish to drop off the items I have and get in writing that I am returning the items. He said "Do what you want lady, but I'm telling you nobody is going to sign for it and I'll call the police."

Up to this point, I was calm and I admit that at this point is when I began to get very frustrated. I asked him how this company had stayed in business with their poor customer service. He used the same line as Fred- I guess they learn it in their training "Just because I'm not telling you what you want to hear doesn't mean I have an attitude." Then I said that he threatened me, which he denied. I reiterated how he threatened that he would call the police, so that is a threat. I then said that I did not think I was breaking any laws if I buy an item from a store and I return that item to that same store how I am breaking any laws. He said "Do what you want, I'm not signing for it and there is nothing I can do for you, call back Monday."

I was losing my patience and handed the phone to my father who paid for the merchandise to begin with. He was then told by George about all of the police officers in his family. (Another round about type of threat to deter me from bringing back the furniture). My father left his work number to be called back on Monday to discuss the matter. He will be demanding a refund and figuring out how the remaining furniture will be returned; whether I will bring it or their delivery men will pick it up.

I am confident they will not call and will continue to push this back and point their fingers at other people. We no longer have confidence in their ability to deliver...In the odd chance that they do or would get everything right... I have no confidence in their ability or capacity to cover their products if repair or anything else is needed.

I purchased an entire dining room package for $9,500 on 11/19/09. I was told all the pieces were in stock. I paid in full and delivery was scheduled for 11/30/09. When delivery came, they did not have all of the pieces. Part of the china closet was missing and one of the chairs was scratched. I called Rooms Unlimited and they apologized and said someone should have called me to tell my order was incomplete. I am hosting two holiday parties and needed all my furniture delivered when promised!

They promised the missing pieces of the china closet would be in before the holidays. On December 2nd a service technician came to come to my home to repair the scratch but did not have the missing parts to the china. When I called and asked when the missing parts of my China would be delivered, I was told early January. This was unacceptable. I immediately asked for a supervisor and was given to George. I told him about the problem and how we were promised our furniture in time for the holidays, a full china closet, not HALF. How can you have a dinner party with only half a china closet!!!! George said they were out of stock but had a floor model they could loan me until the parts arrived. I was skeptical but it arrived on the 7th. I am happy George was able to help me and I can only hope I am not stuck with this replacement unit and get my new furniture as promised in January.

We bought living room and bedroom furniture from sales person John manufacuture name klausner, I got my furniture well on time there was slightly issue about gas card John took care of it we got in mail, I personally like to recomend people to buy from Rooms they have good quality furniture and great sales team to work with.

I spent over $5000.00 of my hard earned money as well at Rooms Unlimited Furniture Company, and I had a very good experience, unlike many of the complaints I have read on this web site. My furniture was a special order and came in in the proper time frame that the salesperson quoted me. When it was delivered. I needed some minor touch up done on my coffee table and when i spoke with Tracy, the service manager, she sent a serviceman to my home within a week, and he fixed it and it looks beautiful. Im even getting a free tv!! I am going back to purchase a bedrooms set after the holidays. Just wanted to say thank you to Rooms Unlimited for proving wrong the many complaints i have read on this online website.

I would like to thank Rooms Unlimited for the quality furniture that I recently purchased. It was delivered on time and everyone from the salseperson to the delivery team were a pleasure to work with. Thanks for a job well done.

I purchased a living room set from Rooms unlimited furniture in Medford back in February 09. we have a warranty of one year for our sofa. Our cat clawed the cushion, and of course it was not covered and it was unrepairable. I called and spoke with Tracy, and she said she would order me a new cushion with the casing and would not charge me for it. I was very pleased. The cushion came in as promised and now my sofa is perfect again. Although i see complaints on this site, i wanted to give some positive feed back. We all jump on the chance to complain. i like to compliment people when they go above and beyond. so my compliments to Rooms Unlimited today.

I have just returned from overseas, and found my family was treated the same as those horror stories reflected below.

I am incredibly ticked off, but I want to know my adversary better. Who are these guys? What makes them tick? Why are they so deceptive and repulsive when dealing with customers? What is their supply situation? What is their tax liability and how do they comport themselves with the taxing authorities? Who lends them money? When? What do they use for collateral? Who or what is the "owner"? Where does that entity exist?

Are these guys members of a Chamber of Commerce? Do they have commercial accounts? Who with? Do the commercial accounts know their story? Do they bid on municipal contracts or school contracts? Do those entities know this background on these guys? What kind of vehicles do they drive? Are they registered to the business? Are they used in the business? Are they on the list of bidders for School District, Town or County business? What are the standards for an acceptable bidder? Can the government use its discretion to check on consumer complaints to make decisions on awarding contracts? Are there private concerns that deal with Rooms Unlimited, can those private concerns be questioned as to their relationship with Rooms Unlimited and their awareness of consumer complaints? If the "owner" is a holding company or corporate shell, who are the players behind that shell?

Reviewing all of the complaints, it makes me wonder how Rooms Unlimited has been able to retain VISA card privileges with this kind of record. The number for VISA is 1 800 847 2911 by the way.

No one here talking about $2,000 is going to excite a local prosecutor, but it seems the sheer volume of individuals being dumped on should make Tom Spota or Andrew Cuomo take notice. This Rooms Unlimited place just seems to be a continuing blot on everyone connected with it.

What local newspaper is taking their ads? Why? I am sure the people on this site have contacted those local papers to let them know their experience.

General Business Law Section 349 allows triple damages and attorneys fees when a pattern of deceptive business practices and/or fraudulent conduct is shown. The entries on this website seem to go a long way toward showing that pattern of public harm. When you move beyond games with one individual and start doing it broadly, you get into the triple damages area.

I would suggest that the Attorney General's office would be a good starting point to put these characters to the test of a deceptive business practices suit. The AG can take all of the parties impacted by these Rooms Unlimited tactics and make the people oppressed whole and/or shut the business down.

I would suggest everyone call Andrew Cuomo's Hauppauge office and start the ball rolling. New York State Department of Law, 300 Motor Parkway Hauppauge New York 631 231 2401 and the Consumer Fraud Bureau 1 800 771 7755.

If they reach an agreement to stop the deceptive practices, Rooms Unlimited might be able to do business with the conditions that new customers be advised of the Attorney General's office oversight if they have a similar complaint.

The one thing I learned in Iraq is that people have to act if they want to be free. Not sit around and *****. Rooms Unlimited has shown no inclination to clean up its act on its own. Time for me to start figuring out something which will change that status quo.

We understand every company has some problems, John was our sales person an imposible person we ever had met a plesant person to dealt with what he promised we got in time our furniture which was dining and bedroom which was special order from broyhill only problem we had was for matress which was resolved eventually and it was fault of noboday as we got damaged .We recomed other to buy from rooms and only buy from John who took good care of us .

we were told in the beginning that we could not p/u couch otherwise warrenty would be voided. we had them deliver and now thay refuse to help me. i had called several times. now i only have a few days left with a broken recliner. they will never get my business again..

September 12, 2009 I bought a Black Leather Sectional from "The Liquidator", which is a spin-off store of Rooms Unlimited in Medford, NY. I was told by Roy the salesman that I would get a "brand new Sectional from the warehouse and not the damaged floor model that was on display" On September 21, 2009 a Rooms Unlimited delivery truck pulled up in my driveway and the fellows delivered into my house...(you guessed it)...the broken floor model. I immediately called a manager named Fred at Rooms Unlimited and told him I was refusing the delivery and to have the delivery guys get this Sectional out of my house.

To make a sickening story short... He said he would have a repair man come out to my home to fix the Sectional and he would credit $200 back to my credit card. My wife and I agreed. About a week later the repair man came and fixed the couch but I never received my $200 credit. Here I am today 10/14/09 still with no credit back to my card. I have called Rooms Unlimited at least 4 times inquiring about my credit and I repeatedly get the same story, "Fred is not in" and "the accountant that does the credit for the store has not come in" I am tired of the lies and games from this horrible business establishment. Something has to be done about this that is why I turned to Consumer Affairs.

My Story is the same as all the rest Bought $4000 in furniture 5 months ago and have half the set as of today. This posting is not about me blowing off steam but to let the public know how poor this company treated me by stringing me along for month's of not delivering my purchase so do not let it happen to you please because it will I have reviewed over 100 complaints like mine in the last 36 month's.

I have been sleeping on a blow up matress because this company took my money and says to me it will be delivered eventualy ( Bad Move) The bottom line is I should have went to a large named store and paid a bit more and I would have been satisfied. The next step if i do not get a resolution in few days I will be retaining a lawyer who is very familar with the bussiness and I will have the last laugh guaranteed !! I deal with snakes and liars everyday this is no different . More to come Promise !!!

I purchased a dining set and an entertainment center in March. The entertainment center that was supposed to have been in stock was not, however, they set up a delivery for it and so of course on the day of delivery I find out there is no unit. We then waited 2 more months for it. The table for the dining set was damaged. The entertainment center has some nicks that need to be repaired. Tables in worse condition were sent for me to accept as an exchange. Tracey informs me that she will send the refinisher who on more than one occasion tells me that he can't repair the damages correctly, I need to have the table replaced. The refinisher is the one who writes the report that he deems it necessary for me to receive a new table. He takes pictures for his report and his opinion is that the warehouse or the drivers are damaging the furniture.

We go back and forth for months. Delivery dates get set up and either Fred the delivery manager, or one of the drivers calls with a problem and delivery is postponed. The refinisher shows up at my house and I have to send him away because i am waiting for the table to be exchanged. It is now September 29th. The table that was supposed to replace the one in my home that has gouges missing and that the refinisher deemed unrepairable was to be brought on Thursday, Sept 24. Fred calls that afternoon, no delivery. The table comes on Friday, driver is supposed to call before he comes, he doesn't. Table comes off truck in no better condition than the one they are picking up, AGAIN! I call Tracey. Nasty nasty woman. She is clearly representing an unscrupulous company with no desire to satisfy the customer. Tracey wants me to accept the table that we rejected on friday and have the refinisher come and fix the damages.

All I want is a table in new undamaged condition. That's what I paid for and that is the reasonable expectation when purchasing new furniture. Now to Today, Sept 29, she advises me that they will exchange the table one last time, because I should accept damaged goods. I also ask when the refinisher is going to tend to the entertainment center that we haven't addressed because the table was the more pressing issue and she isn't interested, afterall, I have had it for 4 months. She claims to be unaware of the initial call to repair nicks and was adamantly against sending the repair guy. No matter what I said she was downright nasty and disrespectful in her answer. There have never been apologies. I spent nearly $5000, I am sure that helps pay her salary. She is a terrible representative of the company. This company has not once been true to their word it is no wonder they have an acid tongued witch speak for them.

i purchased a sectional on 9-7-09 and canelled he order the next day on 9-8-09. it has been three weeks and hey refuse to refund my money when i call they tell me that the office is closed (no matter what time of day it is). i spoke to a "manager named roy who for almost a week now has told me it would be done. when i got angry he said george is in charge. i called again today 09-23-09 and spoke to george who denied being in charge. i asked why if it takes 1 minute to take the money out of my checking account why it is now going on 3 weeks for a refund. i asked for the owners name and said write to r.k. he would not give me any information.

I purchased a bed(head and footboard)June 17,2009 paid in full on my mastercard.I was promised a delivery date of 4-6 weeks.After that time passed I went into the store to see what happened and they told me it was back ordered to give it an additional 2 weeks,after that I returned to the store and they could not give me a delivery date so I cancelled the purchase and asked for a full refund which was stated I was entitled to on the original receipt(contract)that was 9/8 and until this date my card has no been credited.I called the store and there is always some excuse.I'm at my wits end I've returned purchases in the past never furniture and it has always been credited the same day or the following.

After waiting nearly four months for our furniture order to be COMPLETELY delievered, we were mailed a Gas Redemption Certificate as a means of compensation for our "troubles" with delivery and fufillment. Compensation? Hardly. Where is my compensation for the months of empty promises, extremely poor customer service, and a Gas Redemption certificate that is more difficult to use than performing brain surgery. The delivery issues I got over. I can't understand how they happened but I got over it. Eventually. What I will not get over, however, is the lack of sincerity and rudeness exhibited by the staff members - Anna and Tracey. I was part of a management team for over 25 years for an industry giant in the insurance field. If I ever treated even one customer the way these employees treated me - I'd have been fired on the spot. How then does Rooms Unlimited keep these horrors on the books? When I called to complain about this Gas Redemption program - Anna hung up on me. I called back and Tracey downright laughed at me after telling me I was "stupid" (that's right - stupid) for not understanding a perfectly good program for $500. How's this for compensation Tracey? You sign up for this program and pay $9.95 to register. They give it back to you - eventually. For every $100 you spend in gas, they send you a $25 Visa card. You keep doing this until you use up your $500. In my book, this goes on for 16 months paying $100 to be compensated $25. Free? I don't think so. Free is sending me a preloaded $500 card to say "Sorry I treated you like garbage". How this company stays in business, I will never know. Just try to obtain a manager's name or email address. Anna told me "Why should I have to provide that info to you?". Further questioning gave me info that the Board of Directors runs Rooms Unlimited. Who was the President of that Board I asked? To which Anna replied "You don't need to know that" and hung up. Oh I do need to know Anna. Judging from the complaints I have read here and from the aggravation, time, and money you cost me for waiting forever for this furniture, I am sending a copy of this complaint about your company and your service to the Attorney General's office.

I'm am sending this about Rooms Unlimited, Route 112, Medford New York. My diabled wife and myself went to Rooms Unlimited and spoke to Jim B about purchasing a living room set and coffeeand end tables. We found a set that we liked and ordered it along with the coffee table and 2 cocktail tables. We were also told and have on our receipt that we were to get a all expense paid Vacation (less travel fare) which was advertised.

We waited 12 weeks for our furniture to arrive and when it did we were told by the drivers that our coffee table was crushed and another would be here in 7-10 days. Which we were okay with. Less than a week later we noticed that the cushons on the couch weren't right so we called and they set someone over to take pictures and would get back to us since this was a 10 year warrantee. They called us back and told us that they wouldn't do anything with the cushons because they weren't completely crushed.

Later in the week we saw that the corner of the cocktail table had 2 indents on it where something was placed on it and damaged it. This was hidden by the delivery people by using a wax marker to fill in the dents but after a week of polishing the wax fell out and the dents were clearly there. I emailed Rooms Unlimited and was told that their contract said that we had to notify them in 2 days of any damage. I explained that I did notify them right away after I was able to see the damage that their people had hidden with the wax marker. They said they would do nothing to help me on this either.

Last week we received the coffee table replacement and saw that it had no clear finish on the top like it was supposed to have so once again we called. They sent a guy to the house with a spray can of paint but he was unable to clear finish it that way so he took the table to some shoip and sprayed it again with the "big gun" The table was brought back the other day and it is fine.

Now today I brought my wife to the Rooms Unlimited Showroom in Medford NY to find out about our cocktail table being fixed and our cushons and also the free all expense trip we never received. There were 4 other people there also complaining trying to get something done but we all just got the usual promises that they give everytime you contact them.

We told them that for the trip we would even take their current promotion of a all expense paid Bermuda trip (excluding airfare) and we were told they duidn't even have their currently advertised trip. Instead he gave aus a voucher for a trip to our choice of 5 different places. When we got home and read the voucher it turns out that the trip that they just gave us would still cost us the airfare which we knew we would have to pay. But in addition to that we would have to pay for all meals and everything else on the trip except for $35.00 a day for the room.

This isn't the trip we were promised when we bought the furniture and it isn't the trip that they are currently advertising as all included except for airfare. This is clearly a bait and switch. I retired from the Park Police after 34 years and my wife is disabled with MS. All we wanted was some furniture for our house and if we were going to get a couple of day trip for just the price of airfare that would have been good too.We are living on a fixed income right now and can't afford to be ripped off by this kind of company.

We ordered 2 bedrooms sets on 2/16/09. They were delivered 6/3/09 in the afternoon. Parts were missing from the order ie; the sides and slats to a bed. The rest of the parts had to be delivered and set up at 9pm which was not exactly convenient. There was a chair missing from the order and a headboard was damaged. The sides of the bed that were finally delivered late had a finish problem and had to be re ordered. A service representative is supposed to come and fix a drawer front that he said should have never been delivered.

A new chair was delivered in the wrong color and it was refused. We were than told we can not get the chair in the color we ordered any more. This is the third time the headboard is being ordered. It keeps coming in broken. I have dealt with Tracey in the service department. She went from telling me I absolutely deserve monetary compensation because of all the problems we had to being quite terse and sarcastic because she is a quite annoyed that I have held back money for this purchase. I have been told I won't get compesation if I keep my dispute with American Express and have been told if I do not pay, that Rooms Unlimited will come and pick up my furniture. I spoke with Tracey on 7/23/09.

She has no idea, her words, when the bed parts will come in, the chair that is supposed to be dyed to match has not been started and they have no piece of my furniture to compare it to, and I was told the headboard was scheduled to come in the very next day and I would receive a call from them to verify. I received no call. Tracey is NASTY and I am extremely frustrated. I have reported them, in great length, to American Express. I do not like to be threatened nor do I like to be extorted.

I Karen Percaro purchased a sectional couch on sale at Rooms Unlimited on July 6, 2009 . First the salesman told me it was in stock. I went to my bank to get the money to pay for it in full. I come back to the store , the salesman tells me bad news it will not be in 10 to 14 days . i said ok gives me time to paint my living room and get ride of old set i have .

Two weeks pass no sectional. I calll Rooms Unlimited , where is my couch. Oh it didnt come in yet another week they said! it was a popular item was what i was told . another week passes ,i go down to the store to see whats going on. tells me another week, now i do not want to wait any longer i want to cancel my order ! I speak to the manager tells me its up to the owner to allow the cancellation and will not be in till next thursday, he is in meetings and can not be disturbed ! Y ou have a very upset customer and cant disturb the owner ! They are now giving me a run around returning my cash money !I dont want to wait 2 more weeks for the couch, my children and i have nothing to sit on in the living room ! they offered me a borrowed couch .

I dont want to borrow furniture when mine is paid in full , and was told when i was going to get it ! Know wonder the salesman walks around with a very expensive watch ! The advertisment says 3 DAY delivery Guaranteed ! dont belive it !!!!! False advertisement !!!!!!!!!!!!!! They only guarantee Stress !!!! not very accomadating to the consumer when there is a problem with orders !

They continually advertise financing options and sales in our local newspaper. When we went there tonight to purchase furniture, we were told that they no longer offer financing as their finance company went out of business. When asked why they still advertise financing, they told us their ads are printed up 6 months ahead of time. What a way to get you to their store!

We ordered at dinning table on 5/7/09 and were told that it would be delivered within 4 weeks. we called them after 5 weeks they said the warehouse does not have the dinning set and it is gonna take another 2 weeks. We waited another 2 weeks and they said they still didnt have it in. My dad went to the store and the manager was very rude and said we wont refund the money but its our against our policy and we cant do anything about it so you can call the cops or can go to the court if you want to. But then he wrote the date of 07/15/2009 on the receipt that we should get it on this date but when i called them on 07/15/2009 they are telling us that we will get it by the end of this month. This is the worst furniture store i have ever dealt with and i urge everyone not to buy anything from them.

In January 2009, we were ecstatic with the purchase of our New Home and to go furniture shopping for our new place. We had purchased a sofa and loveseat from Rooms Unlimited in Smithtown, NY (headquarters in Medford, NY). We got a great deal and were happy with our selection. Two weeks after our purchase the furniture was delivered, but with a major problem. The loveseat was broken and could not be reclined and the sofa had a large chemical stain on the leather. The leather was discolored and peeling. I immediately called the store as I wanted to reject the order. They apologized for the inconvenience & advised us to keep them for the time being and promised that they would pick up the damaged furniture and have it replaced within 3 - 4 weeks.

Four weeks (Feb) later I called regarding the status of the furniture & was told the furniture was being shipped from China and it would be an additional month. Patiently, we waited and called again, 4 weeks later to find out about our furniture (March). We again, got the run around and due to my frustration I kindly asked for a refund. Due to their non- refund policy I was told I could either wait or pick out another set of furniture. I refused to do so as I had decorated my living according to my sofa and loveseat already. Plus, they offered $240.00 refund for the 2 months delay and it was NEVER credited to my credit card. We continued with the same story month after month. At this point I had spoken to every customer service rep & every manager at the headquarters in Medford, NY to get a solid answer and try to get my money back. They were rude, obnoxious, impatient and uncaring as they had no understanding of where I was coming from. They had my money so why would they care?

By May 2009, I made a trip to the Smithtown location and spoke to Vinny, the manager, regarding the issue we had been having since January. Vinny agreed to pick up the damaged couches and refund us the money (against company policy) if we didnt receive the new furniture by the end of June 2009. I had him document the agreement with his signature. By mid June they called and said the furniture had arrived and we scheduled a delivery. We thought the nightmare was over, yet it was just about to get worse.

The next day they picked up the couch at 9pm (they gave me a window of 4-7pm pick up).Im hoping they will refund my money and I can move along and go to a real furniture store. DO NOT BUY ANYTHING FROM THIS STORE!!!! I'm out $2,000 plus interest over the past 6 months because it was purchased on my credit card. Not sure if my money will be refunded.

I waited two days to call my credit card company and needless to say no action to return the money was taken. Currently I have a case against them with my credit card company. I do not understand how these people stay in business, they take advantage of the public. I did what I had to do and now I am being punished becuase I did not want they [bad] furniture. Thank god I paid by credit card if I had paid cashed I would never have seen that money again. The manager George should be fired!

Purchased a living room set and was delivered on Feb. 3, 2009. The wood on my couch was chipped, gouged beyond belief. My leather chair was scratched and had a nail sticking out of it. Called for a repair and someone came out to repair the wood (which i must say he did a good job.) WEEKS later a man (Carl) who does their leather repair contacted me to touch up the leather on what appeared to be a refused chair! He comes out and tells me RUDELY in front of my 12 year old DAUGHTER that hes not fixing the chair because it appears as if there are cat scratches on the chair....we dont have a cat.

So I call Tracy a customer service rep (if thats what she calls herself, I can think of others) and she informs me that they are NOT going to repair the chair, and to contact the warranty company that we had purchased seperate from. Only one problem, I haven't received the Warranty card!! So who do I contact?? After I told her I think what she was doing is shady business...she hangs up on me. Professional? I should say not after we just spent almost $3,000. on used furniture!

I call back for 20 minutes and lo and behold the phone is busy, busy, busy. after a few more tries, she answers again only to get a run around again (and no apology for acting rude and hanging up) after all. the customer is always right! ALSO the unprofessional leather man that came out left mud stains on my beige carpet from his muddy feet after i told him to wipe them off. If you want to pay full price for used furniture and incompetent customer service reps Rooms Unlimited is the place to shop!

In October of 2008, I ordered a sectional sofa from Rooms Unlimited. I was assured it would be delivered by Christmas. It was not delivered and I called the store repeatedly and was told by an exasperated store manager, Fred, that I should be patient because it is the holidays and things are slow (even though I placed my order BEFORE the holidays and was promised delivery BY the holidays).

I did not get delivery until 2/13/09. I was told by Fred of Rooms Unlimited that I would be issued a credit refund of $200 for the inconvenience. I was also promised a $500 gas card at the time that I purchased the sofa. I have recevied neither despite my frequent phone calls. Now, Fred is nasty to me when I call to inquire on the status and each time I call, he assures me it is being taken care of.

I want my $200 refund and $500 gas card immediately.

Went to store on Nov 1,2008 to purchase 2 beds for my sons for Christmas. Was told by sales person Marie that they would be in way before Christmas 4 to 6 weeks from now if they are not in stock. On Monday I called Marie to check status and was told not in stock but will be in way before Christmas. I called my credit card to let them know that the charge was placed but the delivery is in a month. They said no problem.

Every week I called Marie to check on the status and still not in. Finally on Dec 1, 2008 I called and Marie said no way it will take another 8 to 12 weeks from now. I then said that I wanted to cancel since it was a Christmas present and she told me to come to the store the next day to cancel in person. When I went on Dec 2, 2008 I was told that she was not in.

I asked for the manager George, He told me that he couldn't do anything only Marie a so called sales person could cancel the order. He was very arrogant and rude. I then went outside and called the credit card and they told me not to worry they would handle it. They then sent me out paperwork to dispute charge. Nevertheless not only did the credit card company give me the run around and not stick by me. They told me in January that I had to contact Rooms Unlimited to get my money back. Once again called Marie who gave me the run around and told me she cannot do anything. In the meantime I had to buy beds since I was not going to disappoint my sons for Christmas. On February 10, 2009 I received a call from Rooms Unlimited telling me the beds are in. I told the lady that this was canceled over 2 months ago and hung up.

Now the credit card company is placing the charge is back on my account and no one is helping me because Rooms Unlimited will not talk to the credit card company. They lied to me, try to ruin my Christmas for my sons and accepted payment in full in November for merchandise that supposedly just came in on February 10th, 2009. I do not want anything from this store and would like my card credited by them I should have researched all the complaints against them on scamming so many people.

Ordered a dining room set in October, 2006 - and it's still not right! I'm actually on a different set from the original one because they could not get the first one right. I have been waiting for the china hutch to my set for over 1 year. I have had so many telephone calls to Fred that I leave him messages like "you don't love me anymore" and such because I talk to him so much. Most of the time, he does not call me back. Same story as I read on many of the complaints listed on this website - cheaply made, waiting for items to come from China, repairmen can't fix it. The delivery people were rude the first few times they came to my house. The first delivery they took my money and brought me in the chairs and the china hutch. Only after getting the money did they inform me that they had no table for me.

First delivery took 6 weeks - I was told 2-4. I did not have a dining room table for Thanksgiving or Christmas that year. When I finally got the table, the delivery man couldn't get one of the bolts to fit so he put an "EL bracket" on the outside of the pedestal. They scratched my hardwood floors that were refinished the month before for a cost of $1,200 - no reimbursement for that either. I currently have a different dining room set because they could not get me a table for the first one. They cannot get me the china hutch for my current set. It is 2-1/2 years since I ordered it and they've had my money the entire time. Fred keeps promising that they will take care of me once it's all settled (next he's going to try to sell me a bridge).

I ordered 2 vases to match the one I bought when I purchased the dining room set. It's been almost 2 years (and many lies) and I still don't have them. I had to have the 6 chairs reupholstered because the fabric on the second set was horrible. Fred told me that they would reimburse me for the fabric and the reupholstering. I'm still waiting - and that cost me a couple of hundred. He keeps telling me that he's going to take care of me once it's settled. The original set cost me over $4,000 - add up my expenses and I have a $5,000 piece of crap dining room set. One more thing, ordered table pads - 4 times they were wrong. I am quite ready to sue them! I have dates, delivery/non-delivery information, and notes on telephone conversations....

By Jan 2, 2009 the room was ready for the furniture so I called Rooms Unlimited and spoke with a young woman who by the way was extremely snotty. She told me that none if the furniture was in. I informed her that my receipt states all the furniture was in stock when I purchased it a month ago what happened to it? She informed me that this was a first come first serve basis. I told her that I was there first in November and bought it how could you sell it if I already bought it? I then asked to about there refund policy and was told I needed to speak with the sales person who I bought the furniture with. So I read the receipt and find out that it states, "All Sales are Special Order. All sales require 1/3 deposit of purchase price. All sales have 48-hour cancellation policy, after 48 hours orders are processed and CANNOT BE CANCELLED. So I wait and I wait.

After the 8 weeks are up and no one calls me about my furniture on January 24, 2009 I make the trip to ROOMS UNLIMITED. I get the same sales woman and attempt to order the same furniture. Marlene looks in the computer and tells me that they dont have any of the furniture in stock. This is when I show her my receipt and point out that it says all my items are in stock. I say to her what happened? "Did someone come in with cash and you sold it to them because I financed" Her reply, "yeah that's probably what happened"! You can imagine how mad I was. So informed them how I needed at least the bed delivered so my daughters mattress would not be on the floor any longer. As it is she is living out of plastic bags. Marlene checks the warehouse and is told that there is a bed and bureau. I ask her how fast can you deliver it. They schedule me for Thursday 29th 2009. (8-weeks to the day that I ordered the furniture). I then inform them that I will never purchase from them again as this is not acceptable.

I also inform them that I would no longer care to use their financing. I paid for the remainder of my balance in full(hoping that this will get me my furniture sooner). I take a day off of work on the 29th and remove the mattress and all the clothes and a small dresser from my daughters room. I was originally told delivery would be between 12-4pm. By 2pm I am nervous so I decide to call. Low and behold I get the same nasty woman who tells me that they have the items on the truck and she cant tell me if they have the slats for the bed and the paperwork is with the driver. 3:46pm the driver calls and asks for directions to my home. They pull in the parking lot, I go down to the truck and I am told that they have a bed, and a book case.

Ok now I am really ******. I took all that time moving a dresser and not a bookcase so now the bookcase is in the dresser spot and the old bookcase is still in the room. Oh god then they tell me they dont have a mattress either. (I was told the mattress was free with the set)So I call ROOMS UNLIMITED and get the same snotty woman. I ask for a manager and get a man named Fred. This turns out to be another waste of my time. I tell him what has happened and he gets snotty with me too! I tell him, "There is no reason for you to get snotty with me". I tell him about all that has happened, even about the sales woman telling me that first come first serve people were given my furniture. He stated, "thats not true, we dont do that".

I was then so furious that I informed him that my husband would call him back because I could not talk anymore and we would either file a lawsuit or contact the media. I then speak to the delivery men and apologize for my rudeness and let them know that It is not them but the establishment they work for. They ask me to sign a receipt that states I received 2 items and I see that they have stapled to them receipts that say finance. I inform the guy that I am not signing anything that says financed I paid in full last weekend. I asked him to write it on the receipt. He stated he couldn't. So I did. Next to my name I wrote Pd in Full. Still waiting for my furniture or a call from them as to when they are delivering the rest of the furniture....

update of previous complaint. went to small claims court. met owner who apologized and promised to deliver item within two weeks. took another day off from work and they brought correct item in different color and swore that it was the only color sold for that item...a blatant lie. i have read the online complaints and laugh cause this nonsense with china and different departments handling different things. they are trained liars. they think the public stupid and just make up whatever they can to get you off the phone. i wish a tv station embarassess the heck out of them with an expose.

Furniture was custom made did not fit right they took one piece back and advised me i would have it in 3 days along with fixed the headboard that the skrews came out of 1 hour after delivery. after calling everyday for two weeks they returned with the corner desk that still did not fit correctly. Then they took the headbaord into the driveway of my home and cut it. The delivery man said its the only way it would stop coming out of the skrews because of the heating radiator that is behind the bed which they saw two weeks before and the sales person was also notified. now it sits on the top of the heater.

I called to tell them to take it back they never called back. I called the service department they cant help me because they didnt make the furniture yet i paid them. also my delivery reciept states customer not happy. headboard on my heater corner desk that does not match the corner or other pieces next to it.

I bought a recliner for my mother and father in April. A month after they got it, the recliner broke. We called the store who told us that they would send a technician out to look at it. In the inturum, there was a spring on the floor that appeared, and it obviously belongs to the chair. My mother saved the spring and 3mo. later the tech showed up. He saw the spring and said that it didnt belong to the chair, and he said that it needed a new cushion, that he would order it.

In the meanwhile, the chair was sagging, and there is still no replacement to be found. My mother called every other week and Tracy keeps telling her that its on its way from China.

I went into the store and a Manager named George told me that it was not them it was the people who draw up the contracts. So, that would be Tracy. I got on the phone with Tracy and she told me that she had no idea when the piece would come in. I told her that, that was unexceptable and that if she couldnt tell me then I want my money back to buy a new recliner. She told me that she couldnt do that and she was nasty, and she said that, Well that way that your mother uses it , no wonder it broke! I said Exuse me , how do you know how she uses it? Tracy went on to say that my mother sleeps in the chair, and I know for a fact that, that is not true. I have no idea where this women gets off. I am left with a dilema. I need to get another chair, and this women is getting on my nerves. I hung up on her.

The store manager told me that I could contact the manufacturer, but there doesnt seem to be any, he also said that Tracy doesnt have a manager, which I know is not true.

called once a month, every month and have yet to receive this bed, it is now the beginning of November. Every month there is a different excuse, it's on the boat, work in China stopped for the Olympics, it's in port in California, they are having issues with the trucking company and are now sending their trucks out to California to pick up the bed and guess what? It is going to be another 2 to 3 weeks before they can deliver the bed! I told them that my poor daughter is sleeping on a mattress on the floor and is getting tired of waiting for her bed. After reading the other complaints about the quality of the furniture I'm not even sure that I still want it. I advised them that I planned to contact the Better Business Bureau and possibly one of the television stations because maybe that can resolve this issue for me.

We put a down payment of seven hundred dollars for this bed and feel like they are just stringing us along all the while collecting interest on our money.

sent in a earlier report regarding the purchase of a vanity an mirror on may5, paid in full, stayed home on may8 for delivery only to be called midday that they wouldnt be delivering the item in that is was noticeably damaged but promised a firm redelivery in 3-4 weeks as i had explained that initally this was a mothers day suprise present that now wouldnt be much of a suprise but nontheless the space was cleared for the item and we would accpet 3-4weeks..

numerous calls thereafter went from two days to a month to i dont know what to tell you from fred who eventually just said that we will see you in court....i did visit the store anonymously on august25th to pretend to repurchase the item and was told it would take 6 weeks to get from that date....i finally had a lawyer send a letter as my attorney deemed what they were doing to be fraudulent and we will see....i hope this helps anyone who remotely considers purchasing anything at rooms unlimited from feeling lucky to have read this and avoid them at all costs....

DO NOT GIVE THIS PLACE ANY MONEY. My wife and I purchased a dinning room set from a sales woman. We were concerned about diffent things about the set. We were told and it states on the contract that we could cancel the sale FOR ANY REASON within 48 hours. We put a large down payment on our credit card. The next day we went to the store and canceled. We were told by the sales peson that only a manager can cancel the sale. However no manager was in. We were told that we should call Fred in the morning. We called in the morning many times and could not get Fred or any other manager.

I went to the store and waited for Fred to appear. When he did come out he ran the credit through one of those old carbon machines. My wife said to him that he has to call the credit card company so they know to credit the account. He told us he does this every Friday. This was on a Tuesday. The first Friday we called to follow up and could not get through to Fred. The lady who answered the phone said Fred calls the credit card company once every 2 weeks so we should try back on the next Friday. To make a long story short we called every Friday and could not get to speak with anyone that can help us and Fred never called back.

We kept calling our credit card compay to see if the credit ever went trough. It did not. We were tired of chasing these people down and told the credit card company what happened. We had to fill out a paper work and send documentation that backed or story to the credit card company. We won because the credit card company found Rooms Unlimited should have given us our money back so no money was lost. We were lucky we did not give cash. One last thing.

The prices from Rooms Unlimited can be beat. We took the price we were given as the lowest Rooms unlimited would go and it was beat by many dollars by one on the big name companys. I would not buy anything from Rooms Unlimited. No service, prices can be beat and they did not give me back my money.

My husband and I purchased a bedroom set and a living room set. The total cost was a little less than $5000.00 and we paid CASH Well,we didn't have the livingroom set more than 2 weeks when we noticed that the cushions were not keeping their shape. We called Tracey who sent out Joe. He said, I've replaced these cushion on every set that they sold so far. This set is made in China what do you expect? Well, I expect a lot for that kind of money. If it was only the cushions I'd probably be ok but our nightmare with Fred got worst.

We ordered a leather headboard with footboards we were told 6-8 weeks back in April 2008. It just got here last week. The team of movers who brought it were high as kites. The guy comes into my home and smacks the new long awaited headboard into my new coffee table scratches both pieces then he scratches the walls, and the door frames, they were just painted in April and when they was putting our bed together the 2 of them dragged the plywood all over the new rug in my bedroom. Splinters everywhere. His attitude Oh man! i'm sorry 'bout that lady. Not exactly what I wanted to hear.

calls to the store in Medford resulted in more promises from Fred we'll take care of you and this problem. well tomorrow finally the cushions will be arrive and now i have a complete set of furniture that looks like we let the kids play on it. Oh wait I forgot our kids are all grown this must have come from the factory like this or those who delived the bed frame did it. Either way it is what is. We received a gift certificate for $200.00 for our delayed headboard. Nothing yet for the scratches or the the paint that has to be touched up.

I want to warn anyone who goes there. Buyer beware. All furniture is from China, they want one thing your $$$$$ once they have it, kiss it goodbye and realize you should have checked for complaints against them. and if you don't want to be added to this list like me. And who knows maybe you can get refund the rest of us wish we could get.

The salesmen was aware we are in a new apartment and had wanted a couch asap, we never would have purchased it if we knew it would take this long, the original quote of 1-2 weeks was long enough already. I dont think they would have even tried to contact me to tell me of there mistake , I had to hound them to get answers.When my boyfriend called to speak to the manager Fred he has an attitude right away and basically said why dont we cut to the chase you want your money back? So we said yes , and guess what we have to wait now until friday (its Tuesday) because the person who writes the check isnt going to be there until then , so they are going to send the delivery guys back to pick up the loaner and give us a check on Friday.Once again we have to sit there and wait and reaarange our schedual because of there screw up.They arent even nice about it they have a totall attituted as if we are asking too much of them.I will tell everyone I know about their horrible service.

Lost a whole month, have to shop for a new couch now, waited home 2 days for delivary, paid deliverymen tip totalling 40$.

i had purchased a bedroom set from rooms unlimited on 4/10/08. i had spoke to joe a. on the phone that to tell me that i was approved for the line of credit. when i went into the showroom, i had asked for joe a. the man had just ignored me, and went on to show me sets. when i finally decided which one i wanted i again had asked for joe a. again it was ignored.

joe m. had wrote on my invoice 2-4 weeks delivery, and said that it should be there in 2 weeks. well after 5 weeks, and calling constantly, someone had slipped and said that the wrong furniture was ordered. 7 weeks later, fred, the delivery manager called to say the furniture was finally in the warehouse. so my husband took off of work to be home. that morning fred, called to say the furniture was on the truck from north carolina, and had not arrived. when i starting getting upset, he basically told me what would you like me to do , if the truck gets in early, we'll deliver it tonight.

well 5pm, i call again for fred to say the truck should be there by 6:30, and as a favor, he'd stay after 5 to inspect the furniture himself and deliver tomorrow, crediting me $140.00, for my husband lost pay that day. it comes the following day, and the headboard was smashed in, and the dresser had scrathes all over it. fred told me a new headboard would be delivered next week, but someone would come out to fix the dresser. 3 weeks later, the guy comes and says, i can't fix lacquer, you need a new dresser 2 weeks later another dresser is delivered a day early none the less, and that dresser is scrathed.

when i spoke to fred he said that all the dresser are going to have scrathes because it comes from the manufactuer like that,. he said they would deliver another one, but that one will probably be the same. he says he has about 20 of them, but he's not going to look at all of them to see the condition. for paying $2000.00, it would be in impeccable condition. well so far my credit card has not been credited, but i got a bill for the part i financed.

how terrible that getting new furniture is suppose to be an exciting thing, and with rooms unlimited, it has been a nigthmare. i was going to buy dining furniture, not from them, but after this ordeal, i rather sit on the floor and eat. we'll see next week, the condition of the third dresser, and fourth delivery, and ofcourse my credit.

my husband has lost a days pay

On 11-8-07 I bought a twin bed for my 3 year old son.When it was delivered it was the wrong bed.When I called Fred told me the salesman had made a mistake and that the bed i orded was not in stock.I had already gave my crib away and loved the bed i orded so he told me i can buy the floor model the bed came.

my son has not been feeling well so i have been sleeping with him.i have been smelling MOLD AND MILDEW not knowing where it was from untill i smelled the bed.The floor model they sold me was in the basement for who knows for how long.I am very conserned about my 3 year olds health i am thinking this is why my son is not feeling well.

i called and of caues they can not do any thing because too much time has gone by.But the reason is becaue you can smell it when you are lying it.my son is only 3 years old he does not know what mold smells like so he could not tell me his bed smells. I dont want my money back i just want a bed that dose not smell like mold.i am stuck with this bed.i tried to clean it and air it out and nothing help.can someone please help me.we are not talking about some scraches we are talking about my sons health.

Joe was very knowledgable and we got our financing and the utmost in customer service. Our delivery guys came and set it all up. They were great.

Got great service, however the material we ordered is our own fault, we are not happy with the micro fiber. The entertainment center recently has a problem, I will call Joe and see if they have a tech that can resolve our situation. But otherwise, very happy with the negotiation of the sale and delivery of what we ordered.

My fiance and I bought a leather couch from Rooms Unlimited where we were told the couch was great quality along with a cocktail table and two end tables. The tables were supposed to be set up on delivery but they were left in boxes for my fiance to put together. They were damaged and cracked and we were told they were a $400 value when we complained they said they would give us a $200 credit or $100 cash. By this point we are so aggrivated we argue back and forth. We were getting nowhere.

The sofa has been peeling since 60 days into our purchase of it. There is a huge slit in the bottom of the couch. We don't have any children or pets. It's just my fiance and I and all we do is use the couches the way they were intended. Finally, 3 months later, after calling and calling, they send us another who tells us they may cover the damage. We wait a week to call when we find out we areout of luck,they will not help us. Tracy is the service manager there. My fiance spoke to her very nicely and her tone ever since she got on the phone was almost like he was bothering her. I would not recommend buying a lamp even from them.

On November 2006, my husband and I purchased a beautiful maple bunk bed from Rooms Unlimited for our two boys and not even six months later, the knobs are falling off. The side cabinets are popping back open after you close them. I called several times to complain and it was always the same story that the person from that department is not here right now, you have to call back. By the time someone was available my warranty had expired - how convenient, I say. That bunk bed was $1000.00.

I then decided to just simply get a refund on my deposit and shop somewhere else.

I have been getting a runaround being told the credit can only be done by certain ppl or that my paperwork cant be found.. it is 8 months after original purchase and deposit I left is still not refunded.

My family and I went into Rooms Unlimited on March 6, 2006. We purchased a dining room table and sectional couch (Italsofa). Our salesperson was Steven. We liked one of the sectionals on the floor but in a different color. Steven said if we order it in a different color it would take about 12-16 weeks but he would see if he could use some pull so we didn't have to wait that long. We told him if that sectional was going to take more than 10 weeks we wanted another sectional in the store that was In Stock, a Natuzzi.

We called and called and called him and each time we got the runaround. He'll call us back tomorrow, he'll call us back in a few minutes, he'll call us back in a few hours, and he’ll call us back in a few days. All we want is an answer.

So we speak to Steven once again. He then lets us know that our second choice couch (the Natuzzi) was NOW OUT OF STOCK. Glad it took him 3 weeks to realize that when he should have called us back 3 weeks ago so we could have that couch!

Friday I call up Steven and asked why he never called me back. He gave us the runaround again and now stated he was going to North Carolina to a furniture show and would speak to Natuzzi directly and give us an answer. So now today is March 27, 2006, 24 days later. Is this how you treat customers? All we want is a sectional couch!

In late December, Rooms Unlimited offered a sale which advertised NO INTEREST,NO PAYMENTS FOR 48 MONTHS. My fiancee and I visited the store and picked out items-all by Fairmont Designs- we were interested in. The sales person Pat wrote up the order, which took over an hour as she was frequently getting called away. Only near the end of the time we were there were we told many of the items were out of stock and that delivery would be 8-10 weeks on those items-in spite of the fact that these items were advertised as being on sale for a very limited time.

She said if we were interested in an expedited order we could get them sooner, but this would be a Special Order, could not be financed under the 48 month plan and that it would not be at the discounted price. She also told us that Special Orders were non-cancellable. We told her very clearly we did not want a Special Order. The items they did have in stock totaled approximately $2,000. The price for the items that were backordered totaled about $5500.

We placed the order, but then they tried to get us to pay a huge (33%) deposit plus the sales tax on the furniture which was backordered, and we refused to do that. We were tired, we'd been there for hours and we were ready to walk. We had already been approved for the 48 month payment plan, and we didn't want to pay a deposit on furniture that wasn't even in the US yet, as we found out. They got us to pay the delivery and the sales tax, and that amounted to about $1000. The bedroom set, which was in stock, and was about $2,000.

Within a matter of a few days, we found out from other sources that Fairmont Designs, a Chinese company, was notoriously unreliable, and often did not deliver at all. We called Rooms Unlimited and tried to cancel the order for the backordered items. They did not invite us to come and choose something else-what they did do was get very nasty and very threatening the moment they heard our request to cancel, and they claimed they were going to charge our credit card for the remaining balance (for furniture we hadn't seen yet) or another $5500 or so. They said it was Special Order, and we told them emphatically that we had refused the Special Order. They told us to look at the invoice which we did, and noticed that Pat, the sales person, had hand written Special Order on the invoice. She did this on the sneak because there could not have been any doubt that we did not want a special order.

I purchased a $1300+ bunk bed with a trundle bottom for my child’s first bed and within the first 24 hours I realized I had made a bad purchase. The whole bed shakes because it is not sturdy, when you try to pull out the desk the whole entire desk pulls right off the hinges, when you pull out the trundle the whole front panel is so flimsy that it is going to break off any second, the bottom part of the trundle cracked within the fourth day of having it, AND the back cabinets are put on the wrong way.

I started calling the company 2 days after I received the bed to tell them all the problems it was having, which they told me to call back to speak with Tracy the service manager. I tried calling numerous times in which Tracy was always mysteriously busy. Finally after a few days I finally spoke to someone who told me I would have to set up an appointment with a service guy to come over and look at the bed. A couple weeks later the service guy comes... I show him all the problems, he writes a few notes, takes a picture with his camera phone of the crack and agrees I just need a different better quality bed. He tells me I would be hearing from the service manager Tracy.

A month has gone by since I got this bed and nothing has been done about it. I call again and they tell me... Sorry it says on the report that you refused service, and that’s all we can do for you, we don’t trade in beds. I never refused service! Now my rug is getting all ripped up from the crack in the trundle, and my nerves are shot from dealing with this company!

In June 2005, my mother ordered an entertainment amoire, coffee table, end table, sofa and loveseat. Delivery was promised in 4-6 weeks. As Thanksgiving approached, still no furniture. It was promised by Christmas. The New Year passed and still no furniture. I went into the store in person on behalf of my mother only to be met with nasty attitude from Bruce who outright did not want to help. He was complaining in the office and I could hear every word. He made no attempt to help and informed me to come back another time after the manager was no longer on vacation.

My mother's furniture was finally delivered the end of February 2006, 7 months after the initial order. Unfortunately, the hinges on the coffee table were defective and the decorative molding on the armoire does not stay in place. Mom made numerous attempts to get the table repaired. The store kept saying that they were waiting for new hinges to be delivered.

Ultimately, my mother passed away 5/17/06 without the furniture repair ever happening.

I ordered a wine rack back in October. After 3 months and many calls, they finally said the item was in. However, I was not permitted to pick it up, delivery was my only option. So day after day I waited for delivery which never came. Either the truck broke down or their delivery hours didn't coincide with my availability. Everytime I called and requested that I pick up the item myself, they kept telling me it was ON THE TRUCK. Well the truck never showed.

After many calls I finally go them to let us pick up the item. So on Christmas Eve we went in to pick it. We waited for over an hour for them to locate the item. Then they tell us the item is on the truck. We said we would wait for it. Once the truck showed it took them another half hour to get it. They put it in my car and I questioned the size of the box, they claimed it was the right one. Once home - GUESS WHAT - it wasn't even close to what I ordered. So back to the store we went.

I had paid the balance in cash but they would not refund it (this is only an hour later!). Instead they preferred to put the credit on my Discover Card. A month later I am still waiting for my credit. They told me that credits are only given every other Friday. No credit has been given to date and its the end of January.

I purchased a dining room set for $7,500 on 11/19/06. I was told all the pieces were in stock. I paid in full and delivery was scheduled for 11/30/06. When delivery came, they did not have all of the pieces. The right and left sides of the china closet were missing and one of the dining room chair cushions had grease on it. I called Rooms Unlimited and they apologized - indicated that someone should have called me to tell me all the pieces were not in.

They promised that the right and left sides of the china closet would be in before the holidays. They were not - they did not come in until the second week of January. A service technician had to come to my home to replace the chair cushion as it was delivered with grease on the off white seat cushion and the middle door of the china needed to be replaced as the molding on the door was warped and a piece of the glass in the china closet was scratched. This was in December - shortly after delivery. There have been no replacement pieces delivered yet.

Yesterday, I entered my dining room only to find that the back cushion of one of the chairs has seperated itself from the bottom up and has curled half way off of the chair. No one has been in or sat on the chair since Christmas day. I do not have young children, I do not have pets and nothing was ever spilled on any of the chairs to cause a seperation. I again called Rooms Unlimited in 1/18/07 to schedule a service call to fix the chair and was told very rudely by Christie that no one is available to stop by and look at the chair until Feb. 1.

When the bed was delivered, it was supposed to be a full size bedframe, the full size mattress was way too smal. We thought the frame was a queen size, so in order to make the situation simpler( we thought) we ordered a queen size mattress. Unfortunately, we found out Roomsunlimited had delivered screwed up sized bedframe, The length of the frame was a full size and the width of the frame was a queen, unfit for any size mattress. I went to the store and spoke to an employee called steve, he told me I had to speak to the person that sold me the bed, which was Frank. Frank told me no problem, I'll just give you the correct bed frame for a queen size and so he did, but unfortunately it was for a bed with no foot board and the bed they sold us has a footboard, so now I they have to exchange it again.