Complain about a product or service

Rent-A-Center

Sherryl of Westland, MI August 21, 2009

I authorized rent a center to post a one week payment on my checking account in the amount of 14.77 on August the 15, 2009. The female assistant manager took the payment. On August 20, 2009 I checked my account there was and overdraft fee of 35.00 Rent a Center took it upon themselves to round my payment to 15.00 The manager of the store was out on the road. He asked the assistant manager to handle the problem. She repeatly stated the she did nothing wrong. I just thought that to be odd. How can she handle the problem I feel that she created. I believe she covered up her wrong doings.

So when the manager (Lauren) called me he said he looked at the payment receipt and she only took 14.77 out of my account. Why would the bank say 15.00 they have never been wrong with the payments before. I really believe rent a center is covering up there mistake. I am truly tired of dealing with them. I ask them not to call me regarding selling items and they still do. Something needs to be done about this.

CLYDE of BAY CITY, MI August 15, 2009

On Fri. Aug.14,2009 they came outto get their stove for non payment. When I got the stove from them they told me that they do not hook stoves up becausethey are not license for that because of the gas, i would have to callconsumers. Wellwhen they came to get it all of a sudden they knew how to unhook the gas and turn the value off, not true after they left I kept smelling gas, my eyes starting watering and getting a headache so I called consumers and they found that they had never turned off the gas to the stove.

I feel they owe me and apology becuse they could have killed my whole family in that house if they say one thing they should stick to it. They wasn't even going to leave me a slipsaying they took the stove, and I have heard to many stories of how they have came and gotten people stuff didn't leave no receipt saying they took it and those people were charged with stealing rent-a-center products. Rent-A-Center is a rip off and I will never rent from them again in my life, they were charging me too much for the stove anyway, it was used and they were charging me as if it was new if you have to pay 140.00 a month for a used stove what in the world would they charge you for a new stove.I will be looking for my apology.

Mildred of Fort Pierce, FL August 12, 2009

iwent into the store about little after 10:00 and i spoke with a man first about a laptop which was on sale ,iask how many gigs it had the man then refered me over to the young lady , who was very nice. the laptop that i then pick out for my coworker was price to sale for 558.74 i could be a little off obout the price. but i do know i was 500 range.

i ask her could she hold it for me. but she gave me and application for me to give to my coworker to bring back and he could get the laptop. went we return at 6:56 with the application the young lady was not there , but the man was and the cash price of the used laptop. the same used , i forgot to mention that it was used. the price had jump up to almost 1500 or more dollar. he lied and said he didn't , or no one change the price. it was the same laptop i played around with be fore i left it was the same laptop , the price and get this .i look at two .

the other one he said he could sale it to me because of a cord but the young lady said i could get one or the other. I AM VERY MAD WE GOT OFF FROM WORK AND WENT UP THERE FOR SOME BULL...HE LIED TO MY FACE that the lady was coming while he was closing the store at the sametime HOW RUDE.HE new we had to go back to work , we told him that more than once.

Edith of waterveilt, NY August 11, 2009

Matt is the store manager of the store yes i was late in my payment but where ever i am late i ALWAYS AND I DO MEAN ALWAYS keep in touch with them I have never hide from them and lied to them I am up front. On Friday night at 8:00pm Matt called me at my job and stated that I was behined on my payment I stated oh I thought that i paid last week and he actully started yelling at me stating he don't appreciate you lieing to me just say you dont have it I was trying to tell him if i didn't pay it is still in my account and i was logging into the internet and i was telling him that i was not lieing to him i didn't have a reason to yet he didn't want to listen to me he just kept on yelling at me on the phone in my job and also that to me " dont waste my time with your lies' I told him I will be at the store as soon as it is open to talk to him

Tiffany of Memphis, TN August 6, 2009

I purchased a washer machine on Aug.03 2009 and upon deliver i asked mario once he finished hooking the washer up could he run the washer to make sure water dont leak because prior to the last visit water leaked on my floor mario told me tiffany that he didnt have time to run the washer and that wasnt his job to run it thru to make sure it worked properly. now my hallway is flooded and soaked and when i called back to inform him what happen he got a attitude so i dont no wat else to say or do.

DEBORAH of SELDEN, NY August 5, 2009

my husband passed away 9 months ago, i am on survivor bennifits. i am trying to pay them but its very hard. on august 5th 2009 2 men came to my front door and one of them threatened me, he told me if i did not pay he was going to break me like a broken window, i had a broken window on my home, the police were called, i also had to change my home phone number,

these people are like a gang they scared us terribly, the police officer called them and told them not to come back to my home, right after the police man left the man from rent a center called me and started threatening me again, i had to change my phone number due to this, i traced every call. thank you.

CATHY of TRIADELPHIA, WV August 5, 2009

im writing to say im very dissappointed in rent a center approx. 2 yrs ago i purchased a computer about a 1000 a little over a 1000 i brought it home it was not even in a box no instructions nothing!! i used it approx 4 months when the sound quit working so i called i waited at least a month before anyone contacted me finally i took it in and they say it was fixed....well it was not after about a month i called again and again after numerous attempts i finally said forget it!my temper was flared then all of a sudden the modem started beeping and nothing would come on the screen!!!till this day it sets in my room not working!!iam very mad because i paid it in full as fast as i could and i got junk!!!!i work hard for what i have and saved up money for this for a long time i feel i got ripped off!!! i will never go back to that store again iam now trying to save money to buy a laptop and belive me i will be extra careful this time!!and it will not be with rent a center!!they actr like they dont care

LaCinda of Little Rock , AR August 4, 2009

there was a certified letter sent to my job without my signature and when they come to the house acct rep never knock on the door they go straight to the wash room trying to open the door and when they can they will leave a door hanger on the door. Ive been receive text messages for the acct reps and repeated calls from cell and not business phone unless Paul is calling me.They were very rude when i made my last payment to them. The certified letter to another here at the business that i work for and letting the people in HR and others here knowing my business. that was not personally at all. they want me to pay them.

ann of westerly, RI August 1, 2009

i brought a tv there about 1-2 yrs ago.i paid over 4,000.00.it had a problem with it matter fact the same problem 3 times.they fixed it those times.so i think they did,just this past wk the same thing happen to it.because i never got the extra coverage on it.i9t's going to cost 700.00 to fix and the reason i never got the extra coverage it's because this tv was BRAND NEW.so i didn't get it.

Jeanette of South Rockwood , MI August 1, 2009

Myself and my husband had been renting a front loader washer. The washer started giving error codes. E10 and dd0 it would stop during a cycle and give one of those codes. Also during the spin cycle the water would not be completly extracted from the washer. So we would have to wring the excess water out of the clothes and, it would take twice as long to dry. Rent A center has picked it up several times and brought it back saying that it was fixed and it never was. This last time I got there Corporate office involved. I was told by the district manager here in MI that it would not be returned to me unless it was fixed properly or, they would have to replace our washer with a new one. Well our washer still doesnt work and, we had to pay for it for the last 2 years. I dont know what else to do. We are now without a washer. And the promises that was made to us were not kept

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