Complain about a product or service

Rent-A-Center

Derrick of Paulsboro NJ (02/16/09)
got a tv 47 in. thay wounted 2636.00 to own it. 2500.00 cash and cary out.

found out the tv only coust 1300.00 in a store. how can thay get a way with charging you so much. i can go out and by two for the price of one from them. rip off stay a way from them. the modle thay tride to sell me is a lower grade than the modle i got for 1300.00 at a store. thay make it sound good no credit chack low weeky pay ments but riping you off bad.

Temo of Bothell, WA February 16, 2009

Temo of Bothell WA (02/16/09)
My wife and I recently moved to a new area in Seattle and had no intention in purchasing furniture. We were actually in a showing center and drove by a Rent A Center. There was furniture outside wrapped in plastic and unwrapped. We thought it was a going out of business sale of some type so we parked and walked in. We slowly figured out what the place was about. We wanted a new dining room table and they just happened to have one on clearance for 125 dollars. We bought it cash. My wife also really liked a bedroom set and we didn't want to pay movers to bring ours from more than 300 miles away, so we decided to rent them.

Now, after they delivered the items, I noticed that there were multiple chips on the head board and the posts (it was a four post bed) and there was a piece missing on one of posts that made the bed look lopsided. We quickly called, Chad, the Store Manager at the Lynwood, WA Store and he had someone come by and take a look at it. He then called me and told me that they would order the headboard alone. I was told it would be a few weeks, and 2 months later there still was no headboard. I really didn't mind because Chad was very communicative and kept me informed in the process.

After almost three months Chad calls me and asks me if I would mind selecting a different bedroom set. There was no cost difference and no added months to our payments. We actually like our new bedroom set then the other. Rent A Center as been very professional with us and Chad and his team have always been very nice and welcoming. I'm sorry to see that others have not had the great experience we are having. We will actually be going in tomorrow to look at a bunk bed. We could go some place else, but hey, they have been good to us.

None, just a little patience and waiting has helped. We want everything now and forget to be humble.

Rachel of Purvis, MS February 14, 2009

Rachel of Purvis MS (02/14/09)
I am renting a fridge from rent a center. They came on tuesday afternoon to dropped it off. My husband and I both worked and tues and wed we did not get home til late. Well thursday my husband had the day off and went to clean the kitchen. He noticed that there were scratches are my three week old kitchen floor. He traced the scratches to under the fridge. there is also a gauge in the floor.

Whe i got home from work i was extremely mad. So i called rentacenter and old them everything. The manger was out on a errand and the man i was talking told me i must have very thin floors. First of all i dont care if its thin they should have been careful no matter what. Even though it doesnt matter i got my floors from Lowes and it was profesionally installed. He told me the manger would called me that night when he got back. He never called me so I calledback at th time they closed. The manger then told me to call the next morning and he would come out to take pitures.

So the next day it was raining I went to work and so did my husband. I gave him a call when he told me to. Another manger answered the phone and said he was at the bank. He took my name and number and said he would call me as soon as he got back. Of course he never did. So I calld my husband to have him call to see if he could get anywhere with them.

So when he called the manger told im that they were waiting to see what the weather did. Excuse me i am at work in the rain and my husband is installing cable in the rain you are telling me you cant come into my home and take pictures because its raining. every time we call we get the run around and I am sick of it I want something done now!

My floor was scratched and the whole kitchen floor will need to be replaced. The floors are only three weeks old.

Susan of Altamont, TN February 11, 2009

Susan of Altamont TN (02/11/09)
I purchased a table and chairs for my kitchen mde by Ashley furniture. I have paid on it for approximately 6-8 months without it being delivered as I was still trying to sell the one I had. When the men came to deliver and setup they dropped the box in my doorway. After assembling the table and chairs and leaving my home, I noticed three of the chairs had legs that rocked and were not the same length. Two days later after cleaning the table top I noticed a crack in the table top.

I called rent a center and the manager acted like she did not know what to tell me. I called Ashley furniture and they told me that a new table and chairs should be sent to me and if rent a center did not know how to handle the problem they would tell them how to handle the problem. Rent a Center offered to bring me one from the show room floor, I told them this was not acceptable as the one I recieved was still in the box and not used. I am waiting to hear back.

I am still waiting to hear back from the company, but the manager I spoke with did not seem very happy with my complaint. I believe that if you purchase something new it should come to you in perfect as possible shape.

John of Us, UT February 11, 2009

John of Us UT (02/11/09)
I use to work For Rent A Center. I ran 3 very successful stores and one in the top 10 of the company. I just left over a year ago to pursue other opportunities that were less stressful and hours. So I have no reason to be on there side. I will be honest with you all. Like mentioned in past comments about them, no matter how much money you put into the merchandise it is not yours until you make all or your payment, PERIOD! It is clearly stated on the Consumer Lease Agreement. Even if you paid over 4000.00 into it they have the right to pick it up if you cant pay the weekly or monthly payment, which ever you chose at the start of the contract. It [is too bad] but thats what you signed up for.

If you refuse to call them back even if they call you 4 times a day stop being a SCUMBAG and call them. They are reasonable and believe me they don't want to lose the account especially at these times. They will hold the merchandise for up to 30 days and if you don't believe them get it in writing or get the District Manager involved. The people who steal the merchandise are the reason for the high prices. They take serious risks on customers. Especially the ones with bad credit. I've seen almost every circumstance in the 8 yrs I worked there. There is no excuse. If you don't like the way the business is ran then don't do it with them. Very simple concept.

Mercedes of Springfield, OH February 6, 2009

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