Rent-A-Center

Jerard, manager, is one of the rudest people I've ever spoken to. He never sticks to one thing. He called today, after I'd paid off one of the two current accounts that are open with them on Jan. 20th, my last $200. I've had several accounts with them and have paid them, in full. I call myself doing a "friend" a favor with a television. He skipped out on everyone and I was left with the bill. I was in constant communication with Jerard and the entire staff about the situation. It was only a few hundred left on each item & I've settled one of them.

Now, "supposedly" another $350 will settle me out with the TV. Prior to paying off this account, Jerard talked over me, yelled, insulted me back speaking in a very condescending manner. He told me that even thought I sent two letters with my forwarding address on both, in addition to numerous phone calls, he didn't know how to reach me. Thus, he reported the merchandise stolen in my name! Are you serious? But, being who I am, he still got my last $200. When I paid, they asked what date I could do the remainder. I only work 20 hours a week and have other bills, so I said March 15th. He tells me I won't receive another call from his office after Jan 31st because it's "out of his hands".

Here it is February 7th, he's calling my phone! I told him, again, March 15th. He says to me, "March 15th? That's not going to fly." I let him have it because I could hear him gearing up to start yelling. As soon as I called for someone else in my house, he hung up. They want to intimidate you. The more people who are in on your situation the worse it is for them. They haven't given specific threats, but they truly ruin my day. I don't know what's going to happen. I'm seeing now, with all these complaints, that simply because I never said to them "I'm not paying you." And the fact that I have paid down to the last $350, I can't be "thrown in jail". They are hideous and this is the Randallstown, Maryland staff located in Liberty Court Shopping Center.

My husband and I were just married back in November 2011 and bought a home on December 20th 2012 and wanted to rent Furniture from Rent-A-Center. We went in on December 28th and they had a special going on at that time, no payments until after February 4th, which I thought was fantastic so we purchased a brown very large sectional and a MacBook Air from them for thousands of dollars more than store prices.

The first problem we encountered was we went in on a Monday and they couldn't even deliver our couch until that following Saturday, which was a problem considering we had nothing to sit on in our new house therefore we rented a U-Haul and had to pick it up ourselves since we wanted to get it sooner. Problem solved, thanks to us.

Second problem we encountered was with my computer. It doesn't work properly! It doesn't right click, you can't pull up an extra tab, it doesn't hold a charge for more than an hour, & RAC has their password on the computer so I can't download anything to my computer! So I sent the computer with my husband to go up to Rent-A-Center so they could fix it and they took four hours to "fix" the password issue. Then when my husband finally goes up there to pick it up and brings it back home I try to download Adobe Flash Drive and it's still asking for a password and username! So I called again the next day and they made us come back up to the store and they shipped it off to be fixed and gave me a cheap replacement for a week and then gave me the computer back and I attempted again to download Adobe and it still wants a password and username! So I just said forget it and went on with life.

Third problem we encountered was the payment. February 1st comes around and I get a call from RAC me thinking it was to see if my computer was working better for me but instead I get asked why I'm late on my payment? What? I explained to her that I called in and said we would be getting payed on Feb 6th and we would make our payment then and that the person I spoke to said it would be fine with a small late fee and then she began to tell me that first time payment can not be late or it's an automatic pick-up. What? Like are you kidding me? Their advertisement was for Feb 4th and they can't wait two days for the payment in full plus a late-fee? She finally said, "We'll take the late payment in full with an extra late fee," then hung up.

I am flabbergasted by the way I have been treated thus far. I haven't even had my items for an entire month and yet we delivered our own furniture, had to deal with defects on a computer that should be brand new and have been embarrassed about a late payment that is actually two days late! Needless to say, I'll be returning the items as soon as possible and purchasing elsewhere!

I have proof of having a little over $2000 paid on my stuff, but the office in Charlottetown only has my down for $1700. I got a slip from them and I have a sister that deals with them. I'm getting charged two different taxes than what she is paying out. I am now refusing to pay any more on my stuff until something is done about this and I'm keeping the items. If i have to, I will take legal action. Another thing is, they have been calling people I know and telling them about my personal information and etc. that there is a good enough reason to file charges. And another thing is, they are charging me an extra $1000 on my items than what is on my contract! They have been pretty rude and violent in the past. There has been three people for the center in Charlottetown that has been fired. I feel that they are scamming people out of money and I have pretty good proof of this going on. I want something done about this ASAP!

I've been renting from Rent-A-Center for approximately 2 years give or take. For a while everything was fine, until winter hit in Florida. I worked for an AC and heating company and after a while, work really died and I started struggling with payments. I always scraped up the money somehow and paid them. It has been maybe 4-6 months since I've been unemployed and receiving money from the state and they've known approximately 4-6 of those months that I've been unemployed, yet did they say anything, nope.

Fast forward to February 1, 2012, after taking only so much, I decided to pay my 40 inch Sony TV and washer off since I only had approximately $75 on the TV and $35 on the washer off and ease the stress they have caused with the numerous calls a day and the harassing voicemails. When I paid off my TV and washer, I told them I can make a small payment on my PS3 but I couldn't do no more and I'll catch up that following and I gave them a date.

Again they kept calling and finally when I wasn't home, they appeared at my house when my roommate was home and he opened the door and they pretty much barreled through the door and snatched up the PS3 and accessories and left.

When I called them a few days later and told them how much was it to get it back, the guy on the phone said he would have to talk to the manager and he'll call me back. I'm not going to say any names because the guy I've been talking to is a really nice guy and probably one of the only few straight up guys theirs said he call me back. Well I ended up calling and he told me that they don't see unemployment as a source of income and until I find a job, they won't give me it back money or not and I can always resume payments when I get a job. Is this not discrimination? So I'm going to start protesting because this is unjust and unfair and I wonder how much of these stunts they pull are illegal.

On January 28, 2012 at approximately 7:30 pm, there was a loud knock on my door; no one answered. So the knock became louder and louder until they actually began beating on the door. These actions continued for 15 minutes or so until my daughter finally went to the door. Upon her opening the door, she was met there by 2 gentlemen who stated they were from RAC and came to pick up their merchandise. She explained to them that she didn't live there and she could not allow them to enter the premises. She explained to them that if the beating continued, she would call the Schaumburg police department. One of the men at the door said, "We have called them."

She closed the door, and the beating on the door continued until the neighbor across the hall came out and requested they leave, otherwise they would call the police because they were disturbing everyone on that floor. After approximately 5 to 10 minutes, the beating finally stopped. I live in a secure building, the men who came out never rang my buzzer for entrance into the building; therefore, they were in the building without my consent.

They were there to collect items from my apartment and therefore should not have been inside the secured building unless someone from the apartment complex management let them in or I let them in myself. I feel these actions cannot go unpunished. I don't care what the situation is; they should not be allowed to harass people. I have paid all, except approximately $300.00 for this property; and they want to just come and take it and sell it to someone else. I am just a few weeks behind with my payments.

My granddaughter has an account with Rent-A-Center in Wayne, MI. The manager by the name of Marcus calls my home 2-3 times daily even when I told him she doesn't live at this address. I asked him to quit calling but they never do. I am getting extremely upset with the harassment.

This is, without a doubt, the funniest thing on the web. I have seen ** rail upon regular businesses, but this is just hilarious! These people prey on **, **, and really ** people. How can you even rail at these folks if you are that **. ** and the rest of America laugh at you.

I'm paying for a laptop rental and is always 1 business day late. Rent-A-Center began calling and told me account was closed because of late payments. I was in Pennsylvania, because my mother passed. I explained I would pay when I return home. Someone came to my home and was told I was not home, so they began to bang loudly on the door for 10 minutes, demanding the person to open the door for he didn't believe I wasn't home. This upset my grandchildren aged 3 years, 2 years, and 6 months old.

I don't know Rent-a-Center Corp sees this but they should. I went in to Rent-a-Center in Montrose Chicago and talked to Mr. J which was very professional and there's no complaints with him except for not taking a risk for a customer. I applied there on January 17 and was denied because I filed bankruptcy and claim through a promo in RAC at Value City which is cleared. I gave all my documents and references and phone numbers and made sure he had all info, still denied. This complaint will go further and a letter written to whomever I can for this bad rule to change. I've done nothing wrong. Also it took five phone calls before anyone called me.

I have been a on time paying customer of rent a center since September of 2010 and it is 2012 and I have three active accounts right now. I'm very angry and distressed about the compact washer. This particular model of whirlpool washer is the worst I have ever seen. Now, they advertise top quality merchandise and on the contrary that's not what you receive. The first washer was brand new out of the box and it worked for eight months then broke down. I called for it to be picked up for repairs and was told I would be given a loaner machine until mine was fixed and returned to me, but that never happened.

I was given four loaner machines because every time they bought a loaner to my home and left to my distress one after none of them worked. The same thing that was wrong with the first one was wrong with all of them. I wrote the home office, all I got was a phone call asking me what was the problem. Since the new year, the machine I got in place of the one that was sent to service has broken down. I am on my seventh machine, I want a new and better quality machine for all the money I have invested in this agreement with rent a center.

I rented a Serta Mattress and box springs At nearly $100 a month. In Nov 2011, you can't even flip the mattress because there isn't even any padding on reverse side and you can actually feel the springs through the top of the mattress. I am very unhappy, at the least. It is gonna cost me almost 1300 bucks if i pay my whole rental. I think it's sub quality and I'm going to talk to my lawyer about not getting the quality that I'm paying for.

We have a washer from them and it wasn't working right. They took it for repairs and claimed that they tried calling us to give it back. I called them to set up a day to bring it back an they never wrote it down. I waited for nothing on them. They never showed up. They claimed they tried calling me but I have never received a phone call from them. That is not a good way to do business.

They have set a different day to come out and I think they wrote it down now but in the future I am going to call and make sure the assistant manager there is doing his job. I just want people to know what I went through so they don't go through it. I had to call two times to get this resolved when it should have only been once.

The week of Thanksgiving, I went into the Riverview Store on Fort Street. I was looking for a Futon. I was told by the very nice, but very fake salesperson Danielle that they had Futon bunk beds that separated so I could have a futon and a bed. She also told me that she had a lot of them in stock. I opted to wait to rent this item until Black Friday because I could get four weeks free if purchased between 6 am and 8 am on Black Friday. When I went into the store that morning they, unfortunately, did not have them anymore in stock, but would be able to get one in 2 weeks. They allowed me to rent a regular bunk bed set with the same deal and at a cheaper rate with the promise that the futon bunk bed would be delivered in two weeks.

After the 2 weeks were up I did not receive a phone call nor were the futon bunk delivered. When I called to inquire, they acted like they didn't know what I was talking about and they would check into it and call me back. After 3 days, still no call so I called them again. This time I was told that those beds were no longer available, but I could keep on renting the other bunk beds. I told them no and I told them to pick them up. Then I decided I would rent another item instead and they wanted to charge me twice the amount than they were charging for the beds.

I told them I would be back on Friday to pay the fee as they wanted to charge me extra because I wanted to rent on a Wednesday. I went home, and as I thought about it, I felt I was a victim of a bait and switch. I told them I would never do business with them again. Please note I had been a customer with them since around 2000 and purchased a living room set, a washer and dryer and a desktop computer. All of which were paid in full. Please go to Aaron's. They are cheaper and not so crooked.

I brought a 52 inches TV from Rent-A-Center. I have paid all my payments and Rent-A-Center stated that I owe them more monies. I called and each time, I am getting a different person who tell me a different date of the final payment. I know that I am paying n full. I just called and asked for a payment history on the TV. They also send me a coupon for the computer I returned at $831.74 to use toward a new rental agreement. They didn't take the coupon or put it toward the new computer I rented.

I have been a customer of Rent-A-Center since 1989. I find it alarming when your Account Manager can't follow rules, like calling you after certain time regarding payment if I haven't made it into the office. I usually make my payments online when I work late. Once, I talked to a Manager when I run into a problem. I made my payment a day later since I received my salary late, then my account manager started calling my references and involving them regarding my personal business. I was told by the corporate office if they couldn't get hold of me within 24 hours, then they would contact my reference only on the third day.

This is hilarious. Went to Rent-a-Center to purchase (90 days same as cash) a brand new living room set. Did my shopping and found exactly what I wanted for a reasonable price. However, back in the late 90's to 2000, I was a customer of RAC and always paid my bill and bought stuff outright. Unfortunately, there was a time in 2000 that I ran into a financial problem and was unable to pay the monthly bill. Took me to court in Phoenixville, PA where the Judge asked the sales associate if he was a "Corporate Officer RAC". Young man responded I work for RAC as a sales associate. Judge replied, not good enough.

In order to take a customer to court, a Corporate Officer of the company must appear. Contact your corporate office and refile and they must appear. I never heard another word from RAC. I had them come and pick up the furniture. Now today, I was denied because they showed me a paper with my name listed on it about 10 times saying I stole-skipped on all the furniture which is an outright blatten lie. Interesting thing was there were no dates on this piece of paper. When I explained what had happened to the "young" associate he said, "maybe someone stole your identity". I said, "No aren't you listening? I'm telling you exactly what happened." You see I work as a collection manager for the past 19 years for a high end company and never have I ever treated anyone differently than the way I want to be treated nor have I padded a bill and kept shorty records.

Now, if his condescending attitude wasn't bad enough, he made the mistake of discussed my situation with me in the showroom with other customers in the store along with my grand daughter sitting right next to me. There were 2 empty offices that we could have gone into behind closed doors but this young man thought he could intimidate me. The store was overcrowd and customers were going in and out of the store rooms to see if what they wanted was in stock. On three separate occasions that day (12/17/2011, Norristown, PA) people went through doors that said "employees" only, tell the associates working, they found what they wanted but needed help to bring it out. One was a woman looking for a TV stand. Went in the back, found it and came out and told the young man who had spoken to me later.

So my question of the day is, if I kept renting and stealing or skipping out (I have not moved or left my job) why would RAC keep renting to me, until now? I will be contacting an attorney tomorrow to file a suit against RAC for poor business practices. (Cannot discuss your financial business in front of anyone other than the name on any contract plus a multitude of other charges). I did get my new living room set later that day from a furniture store who was having a huge sale. It turned out to be a "lucky" day for me after all.

I rent furniture from Rent A Center (RAC) back in Feb. 2011. I was behind on payment for about a month and one week because I to traveled to assist my ill sister for about a month. Went RAC called me, I told them that I wasn't at home and that when I get home, I will pay them or return the furniture which was about $2500. But they kept calling my phone countless times a day and even go to my job looking for me. When I got home, I saw over a hundred tags on my door and on some on the floor also a big dent on the door and a court letter. So I called them to come and pick up their stuff the same day I got home.

The court date was the following week and I didn't go because I had to work and plus I figured they got their stuff back, that I don't have to go to court. Now they have taken over $1000 from my pay check in the past few months which I just realized now. Can I sue these people to return my money and more?

I was threatened. A Rent-A-Center employee called my phone, argued with me for about five minutes, and told me "don't let me catch you on the street". Really disturbing, considering he had just left my home the day before. My address, my phone number, social, all at his disposal. I paid about $800.00 into the television, and had to return it, because I fell behind. Nothing was done when I spoke with the the store, district, and regional managers.

My husband and I got a Deep Freeze from them. Then on 18 of Nov, I had to rush my husband to the ER for real bad chest pains and short of breath. He was put in the hospital the next day Rent-A-Center called me and I told them what happen and they told me when I get done with him, call them back for they can get the deep freeze. When I got home, there was a slip on the door that said sorry we miss up. Now, they knew that I was at the hospital why would they come out. I called that harassment to me. Now come on my husband had a slight of heart attack and they just rude on the phone and hateful. I got the freezer on a Tuesday and they want a payment in 3 days now. If I made a down payment that week, why would they ask for a payment the same week? I want something done about this.

Was very disappointed when Wellsville, NY would not fix my monitor after paying it off just one month earlier. Their reasoning was because I did not purchase the insurance. I had been a long time loyal customer.

I have been a customer for a long time and I will never be one again--nor will I recommend RAC to anyone. I waited for over three months for a shelf for my TV stand and all I got every time I made a payment was, "We will get it to you." The people at the Amsterdam NY location was very rude. To make a long story short, I will never rent from them again and will give as many bad reviews as I can.

Hi, my name is Christopher **. I am taking time out and contacting you because I have a problem with some unprofessional employees at Rent-A-Center once in mentioning Chris, Alex, Luke, and Keyanda (spell check). I rented a washer and dryer few months ago. Within the last month, I have had a few family problems out of town. On Nov. 10, 2011, I have a friend who ordered some stuff from Rent-A-Center. He and his girlfriend know Alex and Keyanda (spell check). One of them told my friend about all my business I have at Rent-A-Center and they are not references. So, my friend called me asking me all about the things going on at Rent-A-Center. I asked him how he knew this. He told me that Alex told him.

On Nov. 14, Alex and Luke came and picked up the washer and dryer. It took me longer than usual to open the door because I was dealing with other pressing business at the time. Upon entry, Alex was very rude when asked why he spoke about my business to my friend. He got really unprofessional and rude. They unhook the washer and dryer. While doing that, Alex pulled the gas line from the wall and broke a water line inside the wall. Water was coming from the washroom and into my bathroom. I did not know where the leak was coming from. I called the office at my apartment complex.

They sent someone out to look at it. When they came, they asked if anybody was messing with any pipes in the wall. My girlfriend (because at the time after Rent-A-Center left, I went to work) said that Rent-A-Center just left from picking up a washer and dryer and they bust the water line that was in the wall. After I got a call at work and was told what happened, I quickly took a break and called Rent-A-Center and spoke with Chris. He was being disrespectful and saying that it was not his problem. He told me to call my office and have them come out and fix it. He said that he could not do anything because there are two sides to every story and he had to talk to Alex first. He offered to come take pictures but it was already fixed.

I was at work and the company rented a center that came on my job and I had a lot of customers. She came in the line and stated that they were pressing charges on me in front of the whole store. I told her to hold up a minute let me get my customers and she still was talking. I told her she can come get the TV in the morning because no one was at my house and by the time I get off. they would be closed and she stated, "Well, we are pressing charges." I asked her what her name was but she didn't want to give it to me.

A few of the customer stated that they will never go to them if they do things like coming to your job and talking like she was before others. That makes people not want to go to them at all. That's why they are not getting a lot of customers. Now, she was very rude and didn't seem like she was working! But I do want her name. It is the center in Greenwood, MS. She could have waited until I had no customer before she got the running at the mouth.

The rent a center in Neptune NJ is very rude and unprofessional the people that work there don't talk to you with respect. In your contract, they say if you lose your job, you can get a wavier until you get another job, they will wait. No problem. Well when will your store do this?

On house10/28/2011, two of the rent a center workers came to my home. I explained I would make a payment on Saturday. They left about 1 hour later. They showed up at the local subway and questioned my daughter about where I was. Then they were back at my house, so when my daughter came home, they were there and watched her go into the house. I called them and informed them that I was not happy with what had happen and they just blew me off.

My family went into Rent-A-Center located at 53 W. Chelten Ave., PA 19144. We went into the store to rent bunk beds and the customer service representative, Jaquined, was rude and did not try to service us. She did everything to hinder the process of renting the bunk beds. We brought our lease contract as a proof of residence and she denied it, stating the contract was not notarized. Who notarizes leases!!!!

That was very unprofessional in the manner in which she handled my family as customers. Due to her unprofessional behavior and the conflict in trying to rent bunk beds, we have decided to no longer use Rent-A-Center but to filter our services and that of my business into Aaron's which is cheaper and the process is much easier in obtaining service. I am very disgruntled about the whole situation that I will be complaining to the Better Business Bureau concerning the mentioned Rent-A-Center branch. What happened to the great customer service your company used to offer to your customers?

My desktop crashed while my 20 year old daughter was writing her midterm paper. In need of a computer, I went to my local Rent-A-Center located in Gates Avenue, between Marcus Garvey and Troop Avenue in Brooklyn, New York. I did everything that was required by them to rent a laptop. After about an hour and a half to two hours, I was told that they had to deliver the laptop to my address to verify the address. I was told that they would deliver it. It made no sense to me when I have seen my sister rent a laptop from a Queen's location and walked out with the item, but I just said ok.

I left there at about 4:45 PM, and I was home by 5 PM. I live about 6-8 blocks away. I called about 7:15, asking about the delivery. I was told they would be delivering it very soon. The laptop was delivered after 9 PM. I don't think I will ever use them again. My daughter had a paper she had to email to her teacher by 9 PM that night. So, she is trying to get the teacher to change the grade. I pray that she doesn't have to suck up a zero for the essay due to Rent-A-Center.

I bought a LR set through Ashley Furniture through RAC Acceptance. First, it had delivery issues. They said that they would credit the delivery charge. But they never did. Three weeks later, the couch ripped right now in the middle. And it took a month for them to pick it up. They've had the couch for three weeks now, despite the contract saying that they have to provide a substitute if couch is not returned within two days. I spoke with the assistant manager. He said that was "if a couch was available" (they are a furniture store, hello?). It was just a bad experience from start to finish. I am paying the furniture off today, 90 days same as cash (or will be hit with an extra $300 in fees!). If I don't get the couch back within 30 days total, I will probably take them to small claims court for full refund! I should have just done a lay-a-way program with someone else. They really suck!

I was late on payments and was going to pay when I got home from work the next morning. Well, they proceeded to send a couple of individuals to my house and talked their way into my house to remove the rental equipment while my daughter (minor) was here alone! I feel that they overrode boundaries and under no circumstance, should enter the house with a minor child alone and no adult present! I will be pursuing this and see what kind of action can be taken against this company! When they left, they left a receipt which was signed by my daughter. First of all, she's not a legal adult to be signing anything and she was not the actual customer! That company has a very unprofessional manner and should be held responsible for their actions!

I purchased a Playstation 3 game from Rent-A-Center in Decatur on Covington Highway. The game was stolen. When I checked to see an insurance on the game, they claimed that I didn't have it, in which I know this is not true. Rent-A-Center claimed that I only had insurance for the game if it quit working and needed repairs. I know that Rent-A-Center is lying to me and this is the only way for them to make money off of people. The game was worth only $500 but by the time you finish paying for it, you have paid over $1200. I will never buy anything from them again, because they are dishonest and the only way they can make money is fast talking and making interest off of you. Oh, did I tell you they lie also?

If you look at a majority of the people on this site, they say things like "I missed a payment" or "I refuse to pay until" or "I just don't have the time to go down to make that payment" even, therefore breaching their contracts. I also notice a lot of people on this complaint board can't even spell properly or use proper grammar and punctuation. It's no wonder you people are always in debt. Your lack of an education just shows your poor money skills. My condolences, however, to those who get inferior product or overpaying on it. Don't be an idiot and research the products first next time.

A manager (Kevin) and another employee came to my home to hook up a washer and dryer in the basement, and broke my water pipe. They left the problem on me and my family and won't acknowledge their fault, and told me I can call anyone I want to complain, but that it was not their fault. Now my basement is flooded and I have damaged items, and I don't know who to call.

I purchased a used laptop on September 24, 2011. The store started calling for a payment 1 week later. The first payment discussed was due on October 8. They were very specific because of our pay schedule. They proceeded to call my references after I had spoken with them. Miscommunication on both parties, but the store does not have proper training for company procedures. I went to the store and kept in full contact with them many times. They remain oblivious to what each employee says, does or agrees to. I offered a payment which was refused. I have decided not to do business with them because of their lack of respect, competence and professional responses. They need to be re-trained so they understand company issues.

Once again, they called late on Friday night to say they would be here on Saturday morning. They of course didn't show. They called again this morning to ask why I hadn't come in with a payment. I just don't have time for people 1) that don't communicate well, 2) that lie or 3) that don't take responsibility and try to work with a customer. Names included at this store are Melissa and Kirsten, both of which like to argue with a customer and are opposed to resolving a simple issue with a $500 used laptop.

Rent-A-Center is a joke. I got behind on my payments due to becoming ill. They harassed me, and after they finally received the merchandise, the store manager called and left a message stating that she had filed criminal charges. A simple phone call to my local sheriff's office cleared up that she was lying. I will never do business with this company again. Aaron's is a much better route to take. These people worked with me when I was generally concerned with my health. Rent-A-Center is the worst company and they have very low class employees.

One of your drivers hit my vehicle in the state of Delaware. It occurred on Rt. 40 East and East Scotland Drive. I was hit in the rear, sitting at a red light. Your driver stated that he had faulty brakes and stated that he did not have his drivers license with him. He left after that and he did not tell me his name. The state police was notified and they had the driver return to the scene of the accident. He gave up his drivers license then. The state police had a print out of each other's license and insurance information. You need to instruct your drivers about the rules of the highways and you need to upgrade your maintenance to trucks so they are safe for the highways. I intend to notify the state transportation authority.

I am renting a computer & all they have done is be rude. I was in the hospital with my granddaughter & they called all my friends, family & said that I was trying to steal from them.

Rent a Center is not a place anyone should do business, they are rude and complete **. I had one of the managers called me and informed me that if I don't bring their merchandise back, they will have a warrant for my arrest. Now oh I'm scared, but I will be reporting them and getting a lawyer in regards to their tactics with getting payments or their merchandise back.

On September 27th 2011, I went to the Rent-A-Center in Manchester, Tn. I was looking at a dinnette set to rent, filled out an application and asked them to tell me how much they would apply toward the purchase of the set. I had rented a TV from them before and had taken it back due to being harassed everyday. They would call me even after the TV was returned. They said that if I come in and rent from them, they will apply what I paid toward the TV to my new purchase. I went in to see what they had, so as not to feel like I had just waisted 900.00 on the TV, but I never got an answer on how much they would apply toward the dinning room table so I did not go back.

Now, I am receiving calls everyday at 8:00 AM telling me that my payment is late and they are calling all the people on my reference list. I told them that I do not even had their merchandise in my home and I asked how my payment can be late when I did not sign any contract with them. I have been waiting to hear about the forward amount that they were going to apply from my previous rental. I told them not to ever call me again.

At 8:00, this morning, they called telling me that they needed me in the store today and that my payment was past due. I am getting a lawyer.

We wanted to purchase a living room set and washer and dryer on their 90-day same as cash option. We paid $300 down on 6/27/2011. The washer and dryer didn't arrive until 7/13/2011. And the couch and loveseat didn't arrive until 7/27/2011, which I signed for both. The sofa and loveseat were to be $725.00 plus tax. The washer and dryer were $479.00 plus tax. I had less than $200.00 to pay on the washer and dryer, since we paid off the sofa set. We needed 2 days extension to pay it off. They now want to bump the price of the washer and dryer to over $900. They are used, not new.

Since we didn't actually receive the merchandise until 2 weeks after the manager at the time did the paperwork, I feel like our 90 days didn't start until at least one of the items was delivered. We told her from the beginning that we were not moving into the new place until the 1st of July, so we didn't need the contract until then. But she needed to do it, since we were putting that $300 down. They keep pushing me off on different people about asking for the extension. Of course, it ran me out of time. They would have to speak to district office to get the extension. One did that or kept passing the buck, so to speak. There is too much money invested already to just let it go. But I'm not paying that much for a used item, that has a dent in it.

These people are rip off artists! They call you 5 to 10 times and they just show up at your house and bang on the doors and windows! I am renting two laptops--one for my disabled mother and the other is for myself and my husband. If you are late, they will call, show up and harass your friends that you put as references! This has to stop with this company!

Not a rating low enough. I am not a customer of RAC and never will be. My son and his girlfriend are the customers. The first time they rented, I was listed as a reference. I told RAC, "No, I will not be a reference. Do not use my name." They rented to them anyway. The second time they rented, I did not receive any call, but I am now receiving threatening calls. One guy called this morning and told me that I was a co-signer. He guessed, that my son forged my name. I said, "Really? You take co-signers without seeing an ID?" There is no co-sign process with RAC, just listing of references. The RAC employee lied! He told me that our conversation was being recorded. I said, "Good, because I want every word I'm saying recorded." Then, he threatened that RAC would be at my house within minutes. For what? I didn't rent anything. I said, "Good, what time so the police can meet you here?"

I also have a message from a RAC office. There was no name and no phone number on the message but it's the same voice. The message is a threat: "We'll do whatever in the world it takes to find you. Just to let you know, we'll find you." I am saving this message because if anything happens, I will use this as an evidence and sue RAC. If so much as a scrapped knee happens, it's RAC's fault. RAC are mafia-like goons and I don't know how any self-respecting person can work for a company that encourages and allows such threatening scare tactics. If your merchandise is that important, do your job and get reliable references. Check people out before you let them walk away. But then, you wouldn't have a business and couldn't gouge people. RAC, I hope you go bankrupt.

I rented a TV and laptop from them. I missed one payment and they are now knocking down my doors. It's ridiculous that they do that and I ended up in the ER with high blood pressure and heart condition, which is my disability. I have not contacted them due to erratic behavior of knocking down the doors and windows. They keep coming about one payment and your a crook. They are coming day after day making my life miserable. They will get their merchandise when they stop knocking down the doors and windows. I will have to replace it and it's not my place. I'm renting the apartment too.

In 2010 when I was 17, my fiance decided he wanted to rent from Rent-a-Center. When signing the contract they told him he needed a co-signer who was at least 18 years of age. I told them that there is nobody else that would sign. They quickly asked me to sign and when I explained to them that I was 17 they said they did not care. I signed the contract and made a large deposit for a computer and a TV. We were never late for payments until early 2011, when my fiance was put in jail unexpectedly and I was raising an infant on my own with only one part-time job. When I was 2 days late on my payment, Rent-a-center began calling me, my references, and my parents. When told to stop calling, they gave an attitude and called back 3 to 4 more times in a day. They then decided to show up at my house where my father explained to them that I was only 17 when I signed the contract, the things were not in my possession, & that if they didn't leave us alone, he was going to take legal action. They told him that they would remove my name from the contract and leave us alone.

Not even a day later I received a voicemail on my phone saying that if I did not go into RAC. and renew a contract with only my name, that they would report the objects stolen and I will be placed under arrest. I, like any normal person would do, went to RAC and renewed the contract since I could not get the computer & TV from my fiance's house. When I asked to see the the previous contract, they told me that it was no longer in the system and had been deleted when my father told them the situation. When I looked at the amount they said i now owed, it was nearly double of what I was supposed to pay in the beginning, and a few payments that I made previous to the situation were not on file. I am now 2 weeks late on a payment due to me losing my job. Rent-a-Center repeatedly calls me, sometimes 5 times in a row, and shows up at my house twice a day. I get attitude from every employee and every manager like it's my fault that they messed up. I will not be making more payments on the things that I have already over paid for & I explained that to them. My question is, is there anything I can do about them harassing me?

My payments are due on a Saturday and I always get my sister to drop it off on Monday morning before 7:00 a.m. Well, on Monday (9/12), a lady called me from Rent-A-Center about my payment that was due on Saturday. I asked her what she was talking about, then she put me on hold. Then, she told me that I didn't pay enough. I said, "Why not?" Once again, she put me on hold.

Then, a guy got on the phone who was very rude and nasty--he didn't even tell me his name. He told me that he could take my payment because I didn't pay the $10 later fee. I told him that I didn't have it today. He didn't say anything else and then he hung up. Well, later that day, the same woman called me back and left me a message about that same payment.

They have two stores and they have one person from each store. They would start calling me every Saturday. They are very rude and nasty and they don't listen to you. I didn't have any problem with paying the money, it was just the way they treated me. And how is it late if it is already there before they open on Monday morning?

I bought one of there cash deals bedroom set and paying the rest in payments. They put a extra 150 on there, for a used mattress and box springs that you can fill the springs.

Well, to sum it up, I didn't read my contract well enough. I went with the 90 dollars same as cash deal and was finishing up my payments. I made a payment and asked when the 90 days were up. I was told I had two weeks, it was a Saturday. I trusted the man who told me "two weeks", but I shouldn't have. I went in to pay my final payment 12 days later and the "balance" had doubled from the principal. Instead of finishing the deal with a payment of $100, I now have a balance of $376. Guess how much the 90 dollars same as cash was? $380.

I was one day late after the 90 days. If I had a customer who had made a mistake and trusted a verbal cue, I would at least say, "Wow, you just missed it" or "I'm sorry you didn't make the deadline". Instead, I was just told "There's nothing I can do" over and over and over. So get this, I told them I wanted to bring it in instead of finishing the payments. The guy told me I'd get better value if I just finish my payments. No! If I continued to pay the minimal amount, I would end up paying about 900 dollars. If I turned it in that day, I would have totally lost $276 but I could buy a new one for just under $400. I could actually bring mine into the store and buy it again and still be way better off.

Point is, their contracts are legit but verbal communication is horrible. I was ** enough to trust that and they banked on it! I'm never going back.

Rent-A-Center has been stalking us for weeks now. I know that it's my fault that I was late on my payment; however, I don't see the reason for Rent-A-Center to stop by my house and leave rude notes. I also read my contract and nowhere can I find where it says that they can kick my door and leave a dent or look in my windows or chip the paint off my door while they knocked with a key or something to that nature. I would like Phil to make an appointment with me for him to come repaint my door. And worst of all, a man was yelling, "I know you're in there, **. I can see you." I have elderly neighbors who heard the curse words and they felt very disrespected. I apologized for the rude people. Phil, the store manager, is very rude. I would like to know if Phil can never call me again. I will be more than happy to talk to anybody but that rude man named Phil.

I entered into a rent-to-own agreement with a Rent a Center (RAC) on July 30, 2011. My agreement was to purchase a Sony Vaio all-in-one, touch screen desktop computer for $1,100 after taxes. When I brought the computer home that Saturday and set it up, I discovered that the computer was not working. The store and their customer service department had already closed so I spent hours trying to figure out why the mouse, keyboard and the others were not being recognized by the computer.

I eagerly waited until Monday morning, as they are closed on Sundays, and I called them to inform them that the computer is broken. They gave me the number for their technical support center in Orlando. I called them and describe what issues I was having, I told the agent that the mouse, keyboard, printer and digital camera are not being recognized and the CD-ROM was not working. The agent told me to have the store mail it to the repair center because something is wrong with the mother board. I did that on Monday, August 1 and the store manager, Denise, told me that I should be getting the device back in 1-2 weeks, and in the meantime they would give me a loaner computer. They added that all payment would be applied towards the Sony.

Thursday, September 1, I had a message from the other manager, George, he said to call RAC. When I called him back he said that he was calling to remind me of my payment. I then asked him if the computer was back yet. He said, "oh no, the computer is fried, it got struck by the lightning. It can't be repaired. I said, "are you serious? Was anyone ever going to tell me that?"

Needless to say, I was a bit perturbed so I went to the location to speak to a manager. George came out and asked me if I was the lady with the Sony PC, and I said yes, then she told me that she knew that the computer was not working. She said that one day it was thundering and lightning really bad and the electricity shut off and turned back on, and after that, the computer didn't seem right anymore. So I was like, well, why did you sell it to me then?

Why would you put a computer on display and accept payments on it even if you knew that it was not working. And then admit it to me after the fact! He then walked away to a back office!

Then Denise, the other manager, finished helping her client and told me that they had another Sony or I could keep the HP loaner. I told her that I would like a discount for all of the inconveniences. I said that I would like to keep the HP since it's already in my home. She told me that the best she can do is give the computer for the same price as the Sony. I told her that the computer is estimated at $500, brand new, on the HP website, and this one is used with mismatched accessories. She said, "oh no, that computer is worth $1,200!"

The model number is HP 100-5155, and the spanking new, with all the correct accessories is valued at $479.99 per HP. RAC is completely dishonest and fraudulent company. I would greatly appreciate you looking into this particularly disturbing matter. I want every penny that I paid in installments for the month because they deliberately placed me into a contractual agreement with a knowingly broken device simply to collect weekly payments that are non-refundable.

I rented a 60' TV and a PS3. I made my first payment but was late for my second payment; it was due on September 3rd 2011. I was late with that payment so I went in Tuesday with m/o in hand but I was confronted with rudeness when the lady told me that I could not make late payment. She also told me that she need the items back.

I couldn't pay it Monday because that day was a holiday (August 5th). The staff was very unfriendly and unprofessional. My payments were about $70 a week. I went to Aaron's and got the same items and my payment is now $160 a month.

Rent-A-Center are crooks and should not be allowed to do the things they do.

My husband and I have been customers with Rent-A-Center off and on since 2004. That is a very long time in my opinion, and until this year I have never been treated the way that the store manager at the location I am renting from has been treating me. I have bought a computer and a bunk bed through Rent-A-Center in the past (the computer was purchased through this location I am renting from now).

I have returned items that I felt I couldn't afford at the time, or had them picked up. I am currently renting a washer and dryer, which were at first set-up as bi-weekly payments, but we were paying monthly to stay ahead. My husband quit his job; started a new one within a few days, and started to get paid weekly, instead of bi-weekly. One of the workers changed this, and we started to pay for our items every week.

We were only late a few times, and each time we were late, the store workers would continuously call my in-laws' house, and would not call my home phone. The first time we were late, we were out of town. We weren't able to make the payment. My father-in-law and mother-in-law both told the manager of the store that we were out of town, and we would pay when we got back in a few days. They continuously kept calling until we got home, and even left a note on our garage and front door the day we paid it and after (I made the payment before the store opened at 10 AM). When I made this payment the manager, Terry, she was rude to me; I let it go, and allowed it because I just wanted to pay for it and get off the phone.

The last time we were late was this past week. I paid it the morning that my husband got paid before the store opened. During this week, we were late, whenever I went to talk to one of the employees they would hang up the phone, and when I called back, the phone would just ring. The workers continuously called my in-laws, and I am not sure if it was the exact result, but the next day after my father-in-law got the last phone call at work, he was fired from his job.

When I called to make the payment, I was only going to pay for the week we were late, the late fee, and the current payment coming up. The man I was talking to told me to hang on for a second, and a few minutes later the manager, Terry, came back onto the phone and started to yell at me. She told me that I had to pay until my husband got his next paycheck and I told her, "No, because I was getting my financial aid. I was planning on using that to pay the next week with it." She said, "Financial aid is not guaranteed money." I told her, "Yes, it is because most of my aid is grants." She then said, "I need to charge until your husband's next paycheck." I told her, "I only have enough right now to pay for the past week, the late fee, and the current week coming up." She said, "Well, this onetime I will compensate and allow you to pay the amount you want, but if your husband switches jobs again and makes me have to change his job information again, I will demand you both start paying monthly." Before I could say anything else in return, she put another employee on the phone to take the payment. I made the payment, asked for my confirmation number and the district manager's number (which was a store locator number), and the manager's name again.

A few hours later, my husband and I went to another Rent-A-Center. We asked what their policies were, and told them what had happened. The man we spoke to stated that this wasn't the first time he has heard of complaints against that store manager. He gave us the actual phone number to the district manager and his full name. Another employee in that store told us that another option to calling the district manager could be that we could transfer our account to that store (it was closer to us as well) because that was one of our rights. We agreed, and he went to make a phone call to have our account transferred. The other store manager declined, and stated that she would not allow our account to be transferred. Is this even legal?

They told us that another option would be to ask the store to pick up the items that we were renting, and start renting at that location. I did ask if everything we had already paid would be applied to the new items, and he said, "Yes!" So, we decided we would do that, and come back in a few days to start the process. My husband tried to contact the district manager three times that day; he left voicemail messages two times, and received no return phone call. I have never been treated this way before; yelled at, my husband was told he is not allowed to switch his job, or he has to accommodate her requests. My husband went back to his job he had when we first got the washer and dryer, so she didn't have to verify that he worked there or anything. The other Rent-A-Center told us that she was petty for saying that, and they cannot tell us where we can work or not, nor say that we cannot make a payment that doesn't push us to our next paycheck, as long as they get money and we are current-- it is fine. He said they have people that are late and they understand that, when they get to a few weeks or a month, then they start calling references, if they cannot get a hold us the actual customer.

I feel that what happened was wrong, and I was treated with total disrespect. I have had the washer and dryer since January 2011 (8 months). I am not sure if I want to try to buy one outright at a store like Conn's, Sears, or see if the other store can fulfill their end. I feel that if I did buy one outright, I would have lost over $1000, but if I buy one and apply what I have already paid I would be wasting almost $3000 to Rent-A-Center, and that would go into the store manager's (Terry) pocketbook. I don't feel she deserves it from her poor customer service, and how rude and unprofessional she was towards me and my husband.

I signed a rental agreement with Rent-A-Center to rent a 42 inches flat screen TV. I used a coupon I serviced in the mail for $400 and some dollars. At the time of signing the agreement, I was told that the $400 would be charged to the price of the TV, but when I called at a later date to figure out how much I still owed for that TV, the manager told me that only half of that coupon would be taken off the price of the TV. He told me that the guy who helped me before no longer worked there, and he was wrong to tell me that the whole coupon would be taken half; I owe the total amount of $800.

After that, I wanted to upgrade to a larger TV. I then signed a rental agreement to rent a 55 inches flat screen TV. At which time they told me by upgrading, I would not lose any of the money I had paid on the 42 inches flat screen. I also had a coupon for $700; they informed me that I wouldn't lose any of the money I had paid in on the smaller TV, and the coupon would also be taken off the price of the 55 inches flat screen TV. At this time, I have paid $400 dollars on the TV. After the coupons have been added, the total was $1900 ($800 + $700 + 400=1900).

I have not been able to make a payment for a few weeks due to losing my job. The men from Rent-A-Center came to my house every day. They hit the doors hard as they can, scaring my children. They entered my yard; bang on the back door and the windows, while they were banging on the doors they were yelling rude things at me describing everyone around. They called my phone more the once a day sometimes, and they have left a message threatening me with calling the cops. They called my references after they have been asked not to call them anymore. When they come to my house they look in all the windows, and stand on the porch to see in the top window on the front door.

I've been renting from Rent a Center for a while now. I had forgot that payment was due today, so they called me at 12:22pm asking for payment. I said, "could I make it on Monday?" since the banks are closed already and there was no way for me to make payment until the bank is open. She said, "no, it's due today" and I was like "but it's only a day and a half. You would have to wait". She again told me "no, it's due today".

I asked her if she was joking with me and asked to speak to a manager. She told me she is the manager. Again, I said "Are you joking? I always make my payments and if I'm late, it's only by a day or two by maximum". She again said payment is due today and was very rude to me, treating me as if I'm like weeks behind. I could understand if my payment was really late. **, I could understand if I was two days late but I'm not even late yet and was treated this way.

I started renting from Rent-A-Center and ran into some financial issues causing me to have to skip a payment and double my next payment. I didn't think that this sounded like a problem because I haven't given them a reason not to trust me but because I havent been a customer long enough they said that it is unacceptable. They told me that I would have to give the rented stuff back. I am sorry but I'm not renting something and way over-paying for it to have them not trust me.

This is absolutely ridiculous and I hope, for the sake of any other renters out there, that rent-a-center goes bankrupt!

I've been put down as a reference for my daughter and I'm being harassed every week about her payments. I told them that all I can do is relay the message but they still call me all the time and now today, they called me again and threatened me saying that they'll take me to court and they were cussing at me and called my daughter a thief.

My daughter doesn't live with me. I'm just a reference and I don't have the merchandise but I'm being harassed. I don't think its right. I suffer from high blood pressure and my pressure went sky-high. I'm disabled and I don't think I should be harassed for something I don't have because I'm just a reference so please help me. Plus, I have rented from them and they ripped me off with high taxes or finance charges that is why I stop dealing with them. I still think they owe me money.

I am upset and I am closing my account today. I have switched to Aarons furniture, which is way cheaper.

My payment for a TV was due on Saturday, 8/13/2011. They called me earlier that day. They called me at 8:00 PM that same night. The store manager, named Rick, called and left a very rude message on my voicemail.

Let me inform you that I have paid off a computer within 90 days with them. Also rented a washer a couple of times and paid that with no problem then called them when I no longer needed it. I was upset because they have a $5 and I feel like if I want to pay it 2 days late, let me pay it late.

There was no excuse for that rude message to be left on the day my payment was due. Well congrats to Rent-A-Center on 103rd street Jacksonville Florida between Ricker Road. You have lost this customer. I am with Aarons Furniture and they are way cheaper anyway. I am looking forward to that Rent-A-Center location going out of business. It would make my day to see Rent-A-Center as a whole go out of business.

I am 74 years old, I went to Rent a Center to get a bedroom set. I picked out the furniture and gave the first week payment of $70. This took place on 08/10/11 and I was told the delivery would take place on 08/12/11 between 12 and 2pm. So because I was expecting the delivery, I have my old set thrown out by my son. Today, my son took off of work and we waited for the delivery but it never came. My daughter called them to find out what was going and was told I can't get the furniture because I owed money on furniture I never had.

My my major problem is that they never called my home or cell phone to let me know this had happened. The lady on the phone was very short with me and just told me to come and get my money and there was nothing else they can do. Now I have no furniture or bed in my bedroom. I called customer service and was told they will have someone call me back. I, 74, again and on a fixed income, now have nothing. Please help. I just wish there was a process before I gave my money and removed my furniture.

I was ripped off, charged fees on a 90-day purchase same as cash, double taxed, sold used bedding that caused a rash on my grandchildren. Missing parts were not ordered and given to me. They did not live up to their agreement. I was also disrespected.

I rented a 65" Mitsubishi TV on 8-10-2010. On May 30, 2011, the bulb burned out.

I informed the store and after two days, they brought out a loaner TV. Mr. ** assured me he would order a replacement bulb for my TV immediately, and that I could replace it myself. It has been three months and still no bulb. He informed me that it takes "forever" for their replacements to arrive.

I have checked online the Mitsubishi parts website and found that for $100, I could have a new bulb in two days. I do not understand the delay. I have asked every week when my part would arrive and always get the same answer. "I don't know, ain't got no way to check on it." I am starting to believe the part was never ordered. I am very disgusted with the whole ordeal. It should also be noted that the TV is just one of the five items I have rented from them at this time to a total of $415 a month. You would think for this kind of money, I would be treated with a little more respect and courtesy.

I began renting a laptop from Rent-A-Center due to a promotion they were running. The first week I had it, I had to return due to the laptop screen was broken. After the promotion was over, I began paying for my laptop, which was almost $90.00 every two weeks. When Friday came, they blew my phone up to request payment; saying if not paid by Friday, they will be knocking on my door by Saturday morning. I called and told them that I found a similar laptop at Aarons Sale and Lease for $80.00 a month! So, I told them to come and get it, so I can go to Aarons. The sales associate, Kay (very nice), worked it out; where she matched the price. Great, I was happy. Then it all went bad.

I went on vacation; I was late making the payment because I was out of town. I got a call from my daughter stating that "FRANK", the manager, came to my home demanding payment or the laptop. I talked to Frank on the phone; he was very nasty and disrespectful. He was talking in a so nasty tone that I told him to come, pick up his property. I couldn't wait for him to come and get it. So, I dropped it off. Needless to say, we had a verbal altercation; he accused me of lying and hiding in my home when he came. With raised voices (his), I said, "You have a horrible customer service!" I could not believe this man talked to me the way he did. I don't even allow my husband talk to me that way!

I got an Ashley living room set (Valencia), a leather sectional. I had it for about two years. It still looked new until it started peeling; I was so upset. I paid over a thousand for the set. I called Rent-A-Center, and they said there is nothing they can do. They sound like they wanted me to buy another set, or I can pay someone to fix it. Never again will I buy an Ashley living room set.

So my brother rented me a used Playstation 3 from Rent-A-Center. He's doing the pay to own policy so he's buying it for me but threw Rent-A-Center. He lives in Indiana and I live in Illinois. He drove 2 hours to bring it to me. After he left, I went to try it out. When I hooked it up and turned it on, all I could hear is the sound of it coming on but no video would show. I double checked to see if it was plugged in right and tried it again. It did the same. I took it to another TV and hooked it up. I got the same result.

I decided that it was the AV cable (audio/video). I went and bought a new one. When I got back home, I hooked it up to yet another TV with the new cable I just bought. I got the same result. I called my brother up and asked what we could do. He said to see if I could take it to a Rent-A-Center out in Illinois and they could repair it or swap it out using some number of the receipt that he has for the purchase.

I'm mad that Rent-A-Center didn't even check to see if the Playstation 3 worked before they rented it to him. Plus, aren't they supposed to rent him a new Playstation 3 if he was renting to buy? Can anyone tell me if they can swap it out or repair it if he rented it in a different state?

Around the end of January 2011, my mother and I went to the Rent-A-Center in Winnsboro, SC, where we purchased a living room set and end tables for my new apartment. We decided that we wouldn't pay for the entire bedroom set at that time but we would pay half and do a 90-day same as cash for the other half.

My mother decided to put the bedroom set in her name since it was 90-day same as cash and it would be paid off soon. The bedroom set was a little over $800 and I was paying on it regularly until I missed a payment. After that one missed payment, the harassing phone calls started to my mother's home, where the furniture wasn't even located because they delivered it to my apartment in Columbia, SC.

My mother called me and told me that Rent-A-Center called and said I owed a minimum of $140. I said that was fine, so I called to make an over the phone payment. When I asked how much I owed, they replied $180. And I responded how that is so when you just called my mother and said I owed $140. So they paused for a moment and said yes it is $140.

So I paid it and, after a series of payments, I missed another one. Rent-A-Center sent their workers to my mother's home again and said that the minimum payment was $180. When I called a few days later, when I could get back to Winnsboro, they told me I owed them $394. So I said how that is possible when you guys just came to my mother's house and said $180. He replied that the price goes up every day and that the $394 was just the price for today and that it would be more the next day.

So I said okay and told them to put my name on the account as well with my mother's, because the furniture was at my home. When they added me to the account, they asked if I was going to make a payment today. I told them I don't have $400 to give them today because, of course, they wanted it in full.

Today we received a letter from a law firm saying they would take my mother to court because of the furniture or I was to return it within 10 days from the date of the letter. I called to see how much I owed so that we could go ahead and pay them and get it over with. They told me I owed $310.18. I asked how it could be that I now owe $310.18 when you told me last Friday that I owed $394. He said that someone else told me that. So I asked well who he was. He said that he was the financial manager and I said that you are the person that I spoke with the last time and you told me that I owed $394, not anyone else.

So he went on to say that I should be happy that he is giving me $84 off because if he takes me to court, he is getting court cost, back payment, and another payment. So I told him that I was going to file a complaint, that they were getting over on us and that someone is trying to cheat us because every time I call I'm getting different prices.

I also told him that I needed to come over to talk to him because there was no way that I owed $180 then $394 and now, I owe $310.18. I then told him not to call back harassing me and my mother because she doesn't have the furniture and I hung up. He called back on another number saying that if I came over there, that he had something for me. I then told him that he is now threatening me and that I would call the police.

He hung up the phone and called back. He spoke with my sister and she told him not to call back because he was threatening us and that we would call the police. A few minutes later, we received a phone call from Sharon Kennedy's cell phone and my mother told her that her employee was harassing us. She also told her what was said and that if he called back, she would call the police and she then hung up.

The furniture that we purchased, all but the biggest end table, was very used and the recliner was broken at the back. It was never fixed and it was never cleaned, which we were promised it would be. The bedroom set, however, was very used as well and had many scratches on every piece. And we found out when I moved, that the bed was never put together and the rails were never screwed into the headboard and because of that the headboard fell on my back.

This company starts calling at 8:00 AM on the day the payment is due. I can document the number of times a day they call and harass me up to 10 times in 2 days.

They call me constantly during the day, even though I have asked them multiple times not to, since I'm at work. If my payment is a few days late, they turn up at my door.

I will never do business with these people again and I discourage anyone I know from renting from them.

On 08/02/11, RAC delivered and set up my washer and dryer as scheduled. That evening I did a load of laundry and when I came down stairs in the morning, I noticed water under my hardwood floors in the kitchen next to the laundry room. There was a small leak coming from the cold water hose. RAC did not put any washers in the hoses, they just screwed them on. I am hoping that they did not cause damage to the wood floors. They seem dry now but time will tell. This was a simple mistake but could have been very costly. They need to take more care when setting appliances up.

I rented a TV that was stolen during a break-in at my apartment. I reported it to policy on 5/22/11 with report no. 407133. But Rent A Center would not honor it due to a contract stating there had to be forced entry. I had to continue paying for TV. However, they continue to charge me for the insurance to cover the TV. When I questioned, I was told I had to continue paying for the insurance even if I do not have the TV. This has to be against the law.

Rent-A-Center kicked on my doors to the point of almost breaking the door, and banged on the windows continuously while I had just come home from a graveyard shift and in a deep sleep. They left harassing messages regarding furniture rentals all over the property. The manager of the Los Angeles store, located on Imperial Highway, got a dirty sock, spit on it, and placed it on my door knob. And though it was a joke all the while, I refused to answer the door due to the idiots, and paid $600 for my furniture bill. They claimed they got only $200. The money was paid in-store and by cash payment. I refused to give back the furniture, until my bill is corrected and made right. I feel that the employees are stealing the money and not applying them to the accounts.

Rent-A-Center has called my home up to 50 times on the day they kicked and banged on my windows and doors, simultaneously hitting the windows and doors while another representative called the house. As a result, I am going to ER, and still having high blood pressure and heart pain because of what happened this past week. I was told that my bill for a TV and sofa would be $133 every two weeks. Then, I added used tables and used TV stand, which is not over $170.00. They raised the price to $292 every two weeks, without explanation. So, I refused to give up the merchandise until I get the corrected bill; and they have harassed me to the point where I need to get a cease and desist order. My property is private, with signs posted and a locked gate. They have the code, so they do not obey the 'no trespassing' law.

i have been "harassed since "memorial wknd ,1 of their "collection guys showed up at my home wanting 2 take the computer i have rented since 4|02|2011, he stated i havent made my payments i was "very embarrassed bcuz my daughter was having a get 2 gether with her friends ,i continued 2 tell him i made my payment he told me the "computer saying i havent i paid by "debit. i got on the phone and called my debit card the service rep informed him that on may |01|2011 i made a payment of $270 ,which was payment 4 the computer and a dinnette set i have.

they have never bothered me about the dinette set. also the manager was very loud and rude 2 me on an occassion when i discovered that instead of taking 1 weeks payment from my debit he took what he wanted off my debit card without my permission. when i called 2 inquire he was loud ,rude threatened me with removal of the merchandise im renting, since that incident he called me and asked me if i wanted 2 rent anything else being i have made my payments 4 such amount of time about 2 weeks later.

on april 2nd, 2011 i went 2 their office at 634 gates ave and rented they computer ,since that he's the manager has done nothing but "harass me ,be verbally abusive 2 me i have high blood pressure and this isn't good 4 my health,2day is june 22nd, 2011 i went 2 my mail box and theirs a letter saying my "rental agreement has expired on 6|18|2011 when i made a monthly payment on 6|03|2011. i have my "rental-purchase agreement which doesn't have an "expiration date on it nor has been signed by myself or the store manager as thus hes the person who handled my paper work

o 4|02|2011.i have all of my recipients except 4 the last week of "april which i cant find along with my recipient for the mth of "may,2011 wherein i paid by "debit. i was told when i pay by phone i have 2 come in 2 collect my recipient on 6|03|2011 when i went in the office 2 make my payment 4 the mth of june i asked 4 all recipients that r due 2 me he then went on 2 give me 4 recipients which upon me looking at them they r two of the same recipients 2 for the payment of the dinnette set 4 june and 2 of the same recipient 4 the mth of june 4 the computer, after i received this letter i have called rent-a-center at least 10times requesting a # for the headquarters 2 file a complaint i was "hung up on each time by the "manager .please help me this is affecting my "health as in my everyday living of my being scared there going 2 come 2 remove the item that i paid 4 already and is unfair im being treated in this manner,upon paying him the manager on june 3,2011 i asked him, im not going 2 get any1 at my door harassing me am i ...he said no u made ur payment,will no1s at my door as of yet im being harassed now by "mail.

I was called week after week by several different employees there and was asked to come back and be a repeat customer. Well, I spoke one day to a man called Mike at Rent A Center and he assured me that the person who was rude to me before had been moved to a different location; and I would not have to deal with the rudeness and poor customer service they are very good at providing ever again. I reluctantly went in and I rented a 1000-watt stereo system to own (which I had to pick up in the next town); and a new AC in a box (which I took in my suburban).

So I go in on Monday, because I am a nurse; and I work long hours, so I did not get out in time to make my payment on Saturday. The stupid kid named Leo (i guess that's short for something he had trouble spelling as a child), who apparently has no type of customer service experience, makes a stupid comment and says, "Wow. It was your first payment due and you are already late!" I replied, "It does appear that way, doesn't it?" Well, he tried to collect a 2-week payment and I told him I was going to pay a week, and I will be back on Saturday to make the other week. He says,"But we set you up on a two-week payment plan." I replied, "I am aware of that because I was there when it happened. Now, do you want the one week or not?" He says, "Honestly, no!"

I told him then, "Pick up your ** and I will keep my money in my pocket!" So, he agreed that they would pick it up. 5 minutes later, I call Aaron's Sales and Lease where I have several other items, and I ask them if they have ACs. They replied, "Yes, ma'am, Mrs. **. We sure do." So for anyone who thinks Rent A Center is the place to go, you are so wrong; and the bad thing is that their customer service is so disgraceful. I would not send my worst enemy there. Rent A Center needs to hire happy, upbeat people who are happy with their jobs; not little boys, like Leo, who have no idea how to make customers happy. He could have taken the payment for the week. I have paid for many items from that company. I know how it works; and I also know that I will never shop there again.

I began renting an LG Plasma TV on 4/23/11, and I was assured that it included a remote and would be delivered the same day. It was delivered just fine, but it had no remote. The driver told me that the remotes for this brand were "on order" and should be ready for pick up within a couple of days. After 3 store visits, 4 store phone calls, 1 e-mail to their customer service center, and 1 phone call to their customer service center, I still do not have my remote. Buying a universal remote isn't an issue. But the principle is that the store is required to provide one as part of the contract. I'm very dissatisfied.

The TV remote stop working with the TV. It wouldn't turn on or off; volume would not go up or down; mute button did not work. I contacted Sony, and they said that the sensor had gone out. I contacted Rent-A-Center with the information, and since it was still under contract, they came and picked it up on 4-30-2011. He picked up the TV and remote. It was returned on 5-18-2011.

The TV was scratched in two places on the front facing, and they could not find the remote. Eric stated that the driver who picked it up was no longer with them, and he did not know what he did with the remote. They wanted me to go out and buy a universal remote. I informed him that wasn't happening, and when I go in on Friday to pay on my account and they do not have my remote and a solution to my TV being scratched up, I am not going to make a payment until everything is solved.

On May 3 2011, my husband and I went into Rent a Center and saw a Whirlpool gold refrigerator with a bottom freezer side by side refrigerator that we fell in love with. It was just perfect. It was delivered that day but it wouldn't fit through the kitchen door without taking the doors off the refrigerator. The driver was not willing to take the doors off, but the passenger was willing to do so. So I told them too just take it back and refund our money. My question is how these businesses sell refrigerators if they won't take the doors off. I am very dissatisfied.

I have been asking for a replacement mattress for over five months now and the bed is completely falling in. Second, I had a hernia operation two weeks ago and these people don't want to sign me up for the benefits plus program that I have been paying for, for over a year! I cannot work for another four weeks. And here they are still calling me every day. What am I to do? My back is hurting more and more every day. I cannot pay due to my injury.

I was on the bus when I saw a sale for $19.99 a week posted outside for 4.14.2011 to4.16.2011. I went inside the store#2479. The deal was for an old Sony laptop Q7909348 with a 12-month agreement. I put $40 as down payment on 4.14.2011. I asked them about cancellation and they told me that there is a 7-day window to cancel the order. I went back to the store to see the laptop. I did not see the computer at all. I told them to give me back my $40. I called them on the phone to cancel the deal. I also went back to store to talk to them about it and I was told to come back on 4.17.2011 about 11 am with the receipt that I wanted to cancel.

I purchased a Sony Vaio desktop computer on Aug 2010, paying every two weeks. I have been a customer of Rent A Center for many, many years. I pay on time, and am disabled senior citizen. These people harass me every two weeks, calling before my due date, saying this is a courtesy call. On the due date, again this is a courtesy call. I have asked over and over not to call me. I have never been late with them, but they continue and continue. Also in Aug, when I signed the contract, the middle of the contract was not legible. Their printer wasn't working correctly. They told me they would get me to sign another one the next day. I told them I didn't like signing contracts like this.

They said they would send another for me to sign. I have repeatedly asked each month about a new contract, telling them we did not have a legally binding contract. As of 3/16/11, they still hadn't done this. My payment was due Monday of this week, I was fed up by their harassment and decide not to make my payment. They drove out to my house 3/17/11 with a new contract for me to sign, saying this is what I had requested. I was angry. I said "you expect me to sign a new contract now", "after all the harassment you've put me through and I've been a good customer? I don't think so."

I told them to send me a copy of the one I signed, knowing that it's not a good contract. He got angry saying his uncle was an attorney and all they needed was three things at the top of the contract to sue me. I told him I had worked for attorneys and he didn't know what he was talking about. I told him to leave my property. He continued to verbalize again and I said if he wasn't leaving in 5 seconds, I was calling the police and charging him with trespassing. I cannot believe the treatment I got.

I rented to own a Dell laptop and I paid it off over a year ago. The warranty is over and it was fixed more times than I could use it. I asked numerous times if they could give me a replacement and they said they couldn't because I already had paid the laptop off which it just sits on the shelf and I think they should give me back my money. I didn't pay a lot of money to leave the laptop sit on the shelf like an ornament.

In April of 2008, I went to rent a center to get a computer. They had a Dell with a flat screen monitor for rent for $75 every two weeks. I paid the fees until June 2009 when I was put on a medical leave and I only had a few payments left on the contract. They told me because I was on leave that they will come and take the computer and hold it for me until I was off the medical leave and that I could finish paying it off when I returned to work.

I returned to work and when I could pick up the final payments, I went to rent a center to get my computer back and they told me that it was resold and that they will give me a different computer which was much cheaper than my Dell and that they will just take the money I paid for the Dell on to this Compaq computer and now they are saying that we still owe $300 dollars on this one. They keep harassing us and our family, even calling my landlord on trying to take the computer back. We now received a letter threatening us to return the computer so they can resell it and get the full price again. We have paid them $2850 for a computer, from 2008 until present.

We have rented multiple items from this rent a center, paid many items off in cash within 90 days, and spent thousands of dollars in this store. Being who I am, I am always looking up laws, especially on businesses like this. For one, in the state of California it is illegal for one business to make verbal threats. We have paid for customer insurance, and still, months later, never received any package on what benefits we were paying for or why the ** we were wasting money on this so called "customer benefits".

We were late this month on our items, and I have received letters from this Rent-A-Center. Not one of them have ever been signed by anyone. My mother has told them to stop calling her house, and after being told this, they continue to call. I am, as well as my mother, considering this harassment. Again, this is illegal in California.

On March 11, 2011, my mother received another phone call. While on this call, she received a verbal threat which is illegal in the state of California again! I don't care what any ignorant person says out there, even Rent-A-Center. Defaulting on your payments is not a "theft charge" by any means. It is a "breach of contract". A civil matter **! Rent-A-Center will not make threats to me or my family in any way without me taking it to the legal system. I will protect what is mine and my family's, and If I feel that my family is in danger due to threats of Rent-A-Center, I will file charges against this company.

On Saturday 2/26/11, I called to make a payment on the stereo ( I only have another payment to finish). I asked to speak with Abby, she came to the phone and told me to wait a minute. A few seconds later, someone came on the phone and said and I quote: "give the card number" with an attitude. So I gave this person all my payment information .Usually I wait to get a confirmation #. No, he didn't do that. Once he was finished, he hung up the phone very rudely.

I called back twice to speak with the Manager and this Lenny person got on the phone trying to justify his actions. I called again and this time, Rafael, "the manager" got on the phone and I proceeded to speak my complaints. It's a shame that after almost 20 years that I have been a Rent-A-Center customer, I was treated so rudely. My advice, get workers with some college education and some sort of respect for the clients who are the ones that pay their salaries.

Early in October 2010, I went to the local Rent-A-Center in Monticello NY. I placed a new Ashley living room set on order and the sales woman informed me that it would take 2-3 weeks before the living room set was delivered to the store I had no problem with that because of the fact that I wasn't fully moved in my apartment yet.

Two weeks later I went back into the store and opened a rental agreement on a used Ashley Bedroom set. The bedroom set was delivered three days later without a problem. Two weeks after that I called the rent a center to see if my living room set was in and it was.

I had arranged for the living room set to be delivered the following week. When the furniture was delivered it was wrapped in plastic wrap & I asked the delivered men to please leave the wrapping on because of the fact I wasn't fully moved in. They agreed and left.

Mid-November I was ready to move in and my husband and I removed the plastic wrapping from the sofas. Not a second later, I went to sit down and realized the love seat was broken. The next day, I called rent-a-center and asked if someone can please come out and take a look at my sofa. The man on the phone said he would send someone out the next day. The next day came and went and there was no sign of rent-a-center. The following day, I called them back and the man apologized and told me they were very busy and they would send someone out within the next 2 days. Again, I had no problem with it.

Weeks went by and still no sign of rent-a-center. That Tuesday, the payment was due and I had no problem with making the payment. Again, I asked for someone to please come and at least look at the sofa the man said; "yes we will send someone over". I still got nothing. I got fed up and called the 1800 number and reported them. That same day, they sent someone out. The man who came to my house said yes the sofa was broken and he was going to put a replacement on order and that would take the most 2 weeks to arrive.

To make a long story short a month had gone by and still no replacement. Please note that within the month, e very Tuesday I've been making payments on the bedroom set. I refused to pay for the sofa until they made the repairs. I made a few arrangements for them to come and pick up the furniture and they never came.

A few days ago I received a letter from them threatening to take legal action against me because I had not returned the furniture not once did I not allow them to pickup the furniture. I called the 1800 once again and they told me they would take care of this.

Saturday morning, rent a center calls my house. This is when the Manager Tom refuses to give me the replacement and demands that I give him back all his furniture including the bedroom set that I've been paying for. I got upset and told them to come and pick up the furniture that I was placing it in the drive way that I did not want to deal with the company anymore he then hung up on me. My family and I took out all the furniture and placed it in my drive way.

40 minutes later, rent-a-center knocks on my door asking for the furniture I told them that it was in the drive way. They told me it wasn't. I feel in my heart that they loaded the furniture onto the truck but on orders from Tom they had to come and harass me some more. I cannot deal with the stress.

Yesterday night, Rent-A-Center calls me and my sister's house (I don't even know how they even got hold of her number) Tom then began to call me a liar and telling me I was going to go to jail for stealing. I need to find a lawyer now because this issue is only getting worse by the day. I cry at night because I cannot take this stress any more. I am being accused of something I did not do.

I've been renting from Rent-A-Center since 2005. The policy was if you were a week late, you pay a $5 late fee, which is not bad since the price is double the actual price of the item. Anyway, in July of 2009, I rented 3 items which I paid $98 per week. The most I ever was late was two weeks. Today, as we speak, is January 19 2011. According to the agreement that I signed on the day, I got the item I was supposed to finish paying by October of 2010. Not to mention whenever I call the store or go check on my balance, it's always going up.

I am writing this because the next step I will take is to go on one of the TV stations to see what's the problem with this company. The manager of the store threatened to call the cops on me and tell them I stole the items. He called my references and told them also. When I spoke to him on the phone he told me that. I made a complaint about him but nothing was done.

I went in just over five months ago to get a 73" TV and I got a used one. A week later, we got an ad in the mail that had the same exact one that I had for the same price per week. I then went into the store and told them. They told me that I could exchange the one I had for a new one. I said okay and they put in an order for me. A month later, I still had no new TV so I went back to the store and they said that they didn't have one, that they had to order one. I told them that that was the same thing they told me before. I just shrugged it off and told them to order it.

In November, I went back to the store and asked about my TV. They told me that they didn't have any in. I asked to speak with someone in charge of the store. That is when I spoke with the store manager and he assured me that he placed the order for me and to check back in a couple of weeks. My husband went in and asked and they told him that they would call us when they did have one.

I went in on 3 Jan 11 to give a payment and I told them that that would be the last payment I was making. I told them that I was tired of paying and constantly asking about the TV so I asked if they want to make an appointment with me for next Monday so they could pick up the TV set. They asked why. I told them that I was tired of their ** and they said to me, "Oh, we have one in right now, how about we deliver this one out to you tomorrow?" I said fine.

I waited all day Tuesday. I even called them a few times to see where they were. I was told that they would be here before six. I called them back and told them that my son-in-law was leaving and that nobody would be here to help them. I was told that they did not need help. I said okay. At 6:30 there was still no TV. Finally, at 6:35, the delivery guy calls me and says that he is on his way. I said, "Cool." He then asked me if anyone here could help them with the TV. I told him no and that I was told that they did not need help. He then told me that they could not bring the TV until tomorrow. Oh, was I mad. I said fine. Then, he assured me that I would be the first delivery on his roster for the next morning (Wednesday). I said okay.

I called my doctor's office the next morning and canceled my appointment for late in the evening. They said okay and my new visit was at 4:15. I said okay. I waited for them to deliver the TV like they had said. Guess what? No TV. I called them just before 3:00. I called them again and they told me that they were on their way. An hour passed but there was still no TV. My husband had to go to work and I had to call and cancel my doctor's appointment again.

After I was off the phone with my doctor, I then called the store again. This time, I am really mad like you would not believe. I was told that they would be here within an hour. It is now 5:00 and still no TV. I do not think anyone should go through this kind of **. I have been a customer of Rent-A-Center for over six years and this is the first time I have had so much trouble with them.

They call constantly nonstop for hours on end. We know that we have a payment due to them but can't do anything until my pay day. I would like something done because they call my parents nonstop, too. If nothing can be done then I will file a harassment law suit against them. When Bruce called here to talk to my parents, my mom got on the phone and he gave her an attitude and I don't appreciate it. When you put "no call" on for the references, they still call them and I'm sick of it.

David the driver for rent a center in Hornell on rt.36 came to my house to pick up a fire place. As he was backing out it was raining and he back up and got stuck in the mud, he said it look like a drive way, he didn't get out, he spun his tires and destroyed part of that property. Then he got unstuck and drove around the yard getting stuck here and there destroying about 5 acres of are land. Now when we went out there, I mention he should face the fact he is going to get in trouble and he said what you think, I should be fired. And I said yes and he proceed to curse at me saying here I give you my ** phone number and you call my wife and child and tell them you think I should be fired.

To this day they wanted to give 300.00 dollars for destruction and David wasn't written up, never apologized to me and at the time, kept saying it's a ** yard, it's a ** yard. I have been along time customer of rent a center Nj and upstate Ny and can't believe I've been treated like this. I started renting from colortyme and I wish I could still. Their people need to treat people with respect.

I was a platinum customer at Rent-A-Center. Never missed a payment. Always bought out the things that I rented. Then I recommended the place to my daughter. Her account got attached to mine without my consent. She is 28 years old. This should not have happened. She could not pay for her things and they were returned to the store. The next thing I knew, some man was calling my home demanding that I pay and threatening my life if I didn't. Needless to say, I paid off my things and have never been back.

My wife took out washing machine from them. I was not there when she made the transaction. However, she also gave Rent-A-Center my work number. These people kept calling me at work, which I repeatedly ask them not to. I explained to them that they are calling me at work and leaving messages on the company voice mail. They continued to do so.

I received a call from them 2 weeks ago. My phone was low on battery. I borrowed a co-worker's cell phone and called the number back, which was one of Rent-A-Center worker's private cell number. I returned the call from my co-worker's cell phone to find who it was. It was a person work there, calling me from their personal phone.

She asked if it was Hugh (me), I said yes. Now they are calling this man's number and leaving personal messages on his phone for me. Is this practice okay, for them to leave messages on anybody's number?

We have been rent to owning a dinette set for two years and have paid well over a thousand dollars so far. We owed a little over $200. We are not late on payments in anyway. Because of a dispute with the store manager calling and harassing us for payment and an exact time that we will be in the store to pay before out payment is due. I stated that as our payment is not due until the end of the day I could go in at anytime during business hours today to pay it. I was then informed that it was company policy to call and demand a specific payment time on the day the payment is due not after.

As we were going shopping and meeting people, I explained to him that I could not give him an exact time and that I would be in before closing to make our $15 payment. He then got very rude and said that was a *** answer and demanded a specific time again. Mind you, we are not late at all and current on all our payments.

Because of my "attitude" by way of not giving him a specific appointed hour for payment, he is now claiming that he can come and take our dinette regardless of whether we are current in payments. They are trying to take it back now that we have it almost paid off. I feel they just want to rent it to someone else to get the full price all over again. I also do not feel they should be allowed to harass people and demand specific payment time when the payment is not even late.

I completed a rental contract with my bi-weekly payment upfront on 10/23 for an LCD TV. I was told that my delivery would be completed within the next 2 business days earlier next week. I did not receive a call back from the store. When I called the store to check on my delivery that following Wednesday evening, I was told I would receive the TV the next day Thursday. I never received the TV or a call from anyone at the store. Nearly 10 days later, I went to the store and was not given a reason other than being short-staffed that I did not receive a call or my merchandise in almost 2 weeks. Other deliveries were made in those 2 weeks but not mine for some reason.

The store manager did not give me a valid reason for the delivery not being made or why I was never contacted after my initial visit to the store. I felt very uneasy and uncomfortable by the sales and store manager. I let them know that I was dissatisfied with their service and would be canceling my contract and getting a refund. The store manager seemed highly irritated with my request. The sales manager who initially handled my contract did not speak to me the whole time I was there and the store manager had another sales associate handle my refund. I left feeling like I had been treated differently and frustrated because of it. All I could think of was why? I was informed by an employee there that the managers did not care for gay people. So now, I was getting the big picture about what was happening.

About a month later, I received a friend request on Facebook from the same sales manager who had not spoken a word to me since I signed the contract. My settings on Facebook is private and I do not use my real name. He and I had no mutual friends so I was little scared, confused and angry with the idea of this man contacting me and invading my privacy. I wondered if he had used my customer information in my file there even though it was supposed to be shredded after I canceled my contract. I also felt that it was very unprofessional and discriminatory towards me because of my appearance and orientation.

Well, I called to make a payment on my bedroom set and asked the guy until when I have to close the account. He said until next Saturday. I said okay. So all I owed was $130.00. On Monday, I called to make my payment on the washing machine. He said, "Well, I need for you to pay $107.00 first. I am not taking your payment for the washing machine until you pay me the bedroom set." So he said, "Well, we can stay on all night until you pay me." Then he started cursing at me and yelling at me so it has been two weeks that I don't pay. I need help. Thank you.

My payment was due and they were supposed to come and collect money due to the fact that I couldn't have gotten off from work in time. They came Saturday and I have my receipt. Well, later that day, Hose calls the phone five times but I was at work and couldn't answer so he left a message on my answering machine stating, " By the grace of god, you are lucky I didn't go to your house and take everything out of there."

Something needs to be done with this young man ASAP. He doesn't have the right to talk to people like that and you don't even know what's going on and have not even talked to your other worker to find out whats going on before he jumps the gun and disrespect me like that. And I will do whatever it takes to see that you have something done with this young man. And the sad part is he is like that with all his customers. I am thinking about giving the thing back and going someplace else.

I'm a first time rental customer. I contacted RAC concerning a rental computer. A manager informed me about "90-day same as cash plan" for 50% off rental. The manager could not explain other policy. I felt not important to know just "90-day same as cash". I paid less amount than original stated. The store manager contacted me on an earlier date and specified to make payment. I stated "90 day same as cash" is a policy agreement. First, misinformation about the payment; second, the computer browser application is corrupt. I was told to bring the computer to the rental location. I requested a refund of my money. I was not comfortable doing further business with them. I have no contract paperwork, and I was told misinformation from the beginning, plus the computer is corrupt.

I'm a first time rental customer. I contacted RAC concerning rental computer. The manager informed me about the 90-day same as cash plan for 50% off rental. The manager stated he cannot explain other policy, I felt not important to know just the 90-day same as cash plan. I paid a lesser amount than the original amount stated.

The store manager contacted at an earlier date then specified to make payment. I stated, is the 90 days same as cash policy agreement? Computer browser application is corrupt. I was told to bring computer to rental location. I requested to refund money. I'm not comfortable doing further business. I had no contract paperwork. I was has misinformation from the beginning. Computer is corrupt.

I got approve for a 50" TV he took my money and then they told me I would have to wait until Monday 11-29-2010 an they will deliver the TV between 12:pm and 2:pm. So, when the time passed and the TV never came, I call the store and ask to talk to a manager. Then the guy on the phone told me he was. So, I ask him what happened to the TV, he told me they're running late so I waited until 8:pm. No one never call me or came with the TV. I call the store back and then they told me I would have to wait until 11-30-2010 the next day.

So I waited until the next day. Then when no one call me to tell me about the TV. I called them then the guy to me I don't qualified. I ask, "Why?" He said, maybe if I had a job I would qualified. So, I ask him, "That's how you do business?" He said, "Well, you just don't qualified." Why because I get benefit? He said, "Well, you ain't getting that TV." And then hung up on me. I called their complaint number more than once and no one called me back.

An assosiate at Rent-A-Center named Michelle illegally kept my debit account number and made charges to my account. Rent-A-Center is not allowed to keep numbers on file and I did not authorize money to be debited from my account and they did.

I've been with them for like 4 years and I have been enrolled in their rewards program where I never received any stuff about the benefits. So one day I'm there paying my bill and I told the sales person I lost my job and stuff. He tells me that the rewards program covers you up too $1000 or 3 months to help you with the payments. It sounded good to me, so I got the paperwork and brought it to the store. They checked it and then they faxed it and said will let me know what's going on in a few days Five days passed and they still called for payments. They finally called me and said I was not covered because I took too long to apply for it; they say you have to apply up to within three months you lose your job.I never knew this. Why am I paying for rewards too help me and it does not do anything for for me? I asked them to look into it and they said the same thing. They're taking extra money for rewards and it does not do anything for a consumer.

I rented several computers from rent a center. I have asked for a new computer several times and they keep telling me they don't have any. And this one says it has a hard drive error. And I keep taking it back and they say they fix it but they don't. It has three different operating systems on it. And every time I download anything it disappears.

My complaint is the manager name Jame at the store locate @ 2231 W.Letter Dr. Ste340. I know that I have late on my payment for a min now the re-season is that I have lost a income in the household so my daughter is doing everything for now Jame call in talk very unprofessional, no respect for people, no people skill at all. I have try to work with but his people skill is very poor that store is going to lose their because of him my last payment is in May of 2011. We try our best to get my on track with the payment may 2011 will be our last purchase from rent a center Mr. Jame is the reason why that I'm going to stop purchase item from rent a center.

We have been customers of RAC in Carson City, Nevada for over 2 years; satisfying one account in full and coming to the end of the second account at the time of this complaint. The reason for this complaint is the lack of professionalism displayed by all RAC employees. On the morning our payment was due, the RAC employees began calling first thing in the morning stating that it is just a "courtesy" call but then continued to call 5-6 times throughout the day, not allowing us to make the payment voluntarily. RAC will then continue to call you everyday, several times a day from multiple numbers and never the same number twice in the same day.

Whenever we are in a difficult situation and we try explaining, RAC will just continue to argue with me or my girlfriend, making all kinds of outrageous suggestions in order to get their payment such as "can you borrow money from anyone?" or "is there someone whose credit card you can use?". The TVs that we purchased are located in our place of business and on multiple occasions, the RAC manager, Chris **, and an employee have entered my business during peak business hours and have disrupted our business, threatening to take our TVs, arguing with our employee in front of customers and also threatening to call the cops.

I have repeatedly asked them not to come to our business and yet they continue to ignore me. Our account has never gone more than 7 days late and RAC says that their policy is to take the equipment if the payment goes past 7days. Well in this economy, things can get really tough and RAC does not value their customers enough to have any understanding. Our most recent encounter with RAC was this morning, Saturday 11/20/2010. This morning, I contacted RAC to make our payment. I explained that I could make the payment in full on that Monday over the phone when a deposit we made cleared or they could send someone by that day to pick up the payment in cash. Jen, the employee of RAC, went on to say that she could not pick up the payment nor could we make the payment on Monday and that we have to come into the store today or our TVs will be picked up. She also said that our payments are supposed to be made weekly and that we were already 7 days late.

Well, when we purchased the TVs, we had structured our payments for twice a month. Apparently, RAC took it upon themselves to restructure our payment arrangement. We have nearly satisfied this second account in full and RAC is still threatening to repossess our TVs. RAC is the worst establishment to do business with and we will never purchase from RAC ever again. We also discourage anyone who is thinking of purchasing from RAC not to, it is not worth the harassment.

I was renting a laptop I purchased at Rent-A-Center on hwy 90 in Mobile, AL. This was my wife's birthday present and I have had it about one month. I have been with Rent-A-Center for many years and now, I even rent a washer and dryer, desktop computer, and the laptop. I am the general manager of a local heating and cooling company and had a short check this week. I never had a history of late payments, always a day early--and because the laptop is only a month old, when my wife called the manager to let him know the problem, he made her bring the laptop back. So, when I found that out and how hurt she was, I plan on sending all the items back and I do have a spot where the sun doesn't shine.

This is a huge problem and I will not let this problem die down. This business is very unprofessional and lacking a huge part of customer service. I called the store and the manager had the attitude as if she didn't give a **. Why is she a manager if she can't handle simple everyday problems?! I checked my caller ID and they call my house and job non-stop as if I'm the only one keeping their store in business.

I would never in this lifetime buy or even rent anything from this store. Be my guest to deal with this company if you want to be harassed for being a few days late of a payment. Mind you, I have been making payments to this store for almost a year. This is the worst business and the worst employees.

Never rent/ buy from these people! And to think they would be polite because, we as people/customers, are paying a ** load more than what the actual product cost. This company preys on people that can't buy certain products at full price so they basically charge you double for what the product actually cost. I will never again deal with this company and I will continue to complain and spread the word to anyone who tries to buy or rent from this place.

This is the rent a center on Squire ave. Revere MA. Anyone reading this do believe what you're reading. I have so many stories about rent a center. I'm not sure where to start. 1st off let me start by saying you have plenty of options besides these con artists. If you're looking for a computer you can buy a net book for $299+ at Walmart. You can get a nice LED TV at Walmart for around the same price. If you don't have the money all at once, go to QVC.com HSN.com Shopnbc.com and they offer flex pay! You can get a 32' top of the line TV on value pay for like $99 a month for 5 months and you're done! These channels have all sorts of daily specials on everything from TV's, iPod touch, Stereo, Nintendo Wii, computers, the list goes on! You can pay every month instead of ever week, and you actually get good deals on quality items without paying 3x what it's worth.

Not only are they liars but they're classless stalkers that call you over and over and over.

Right before I thought my computer was paid off, they had a special going on, it was something like 3 weeks free on any item. I figured since my computer was soon to be paid off, I'd try out a new bed since mine was so hard and lumbar. Now this part cracks me up. I had moved about 45 miles away so I didn't live close to the rent a center that I had been dealing and got my computer from. They offered to drive down here with my new bed (about a 45 min drive) they said, oh no don't go to your local rent a canter. Deal with us because you're out customer. I said fine, OK I'll try out the bed from you and if I like it at the end of the 3 weeks I'll start paying. They brought me the bed, everything's fine.

Now mind you, my computer was supposed to be paid off for the 1st week, the bed payment would of been due. I got into it with them when they called me, and told me I still have 8 weeks left. I know for a fact I don't. But you guys know how these people are. They twist and add logic that doesn't add up, just to scam people. I told them, I'm not paying another penny for the computer and told them to come pick up their bed. They told me I need to bring them the bed! LOL. Yea, I'm gonna bring them a queen size bed, frame, box spring. Do I have a ** moving van? I'm a women on top of that. How the heck am I supposed to move it? LOL they are real tools.

I told them fine it's mine if you don't pick it up. They tried and boss me around when they have the time to pick it up. They gave me a time frame. I think it was like 4-6 on a Friday night. I agreed. Then they didn't shop up! I call them and they told me their drivers couldn't make it out there. I said fine, then you can get it Monday after 5pm. They toldl me they have to charge me for a week LOL ** no. These people are 100% totally insane. All I can remember after that is I didn't pay them a single penny for that bed. All I know is they try to intimidate people, especially females.

In the contract agreement, it clearly states that if your product gets broken while under contract, the company will fix or replace it. I rented a bedroom suit from them and I never missed a payment and I also paid it off with the 90 day same as cash. But before my contract was up, I called to let them know that both light switches on the bed and the mirror wasn't working.

They sent out someone to my home and he couldn't fix it and I was told they would send a service man out to my home. No one ever came, so I went into the store and talked to the manager and I was told once again that someone would come fix it. Still haven't seen that person yet. I called the 1 800 number to file a complaint but still no one has come to fix it. That's bad business. That's why, I would rather deal with Bestway Rentals.

I purchased a sofa love seat and tables. I put a $260 down payment. The entire order came to $1000.26. I paid $146.40. Second payment $200. Two payments of $136 and $200.00 and $300.00. I still owe $777.97. I found out only $30.00 goes towards the furniture. That is a total rip-off. People intend to pay, but you never finish paying.

They should be investigated and shut down for robbing the poor. Ashely Furniture is supposed to be a reputable store, but they have a racket going on there. By the way, they call themselves RAC Acceptance. I guess that means they "rac" up and we accept it. They send no monthly statements; you never know how much you owe. How can I make a $300 payment and only $60.00 goes towards the furniture? Please investigate.

My credit card number was stolen and charges were made to my card via fraud. I had to cancel the card and I am waiting to receive my new card. As of today Saturday, 10/30/2010, the new card has not come yet. My payment was due to Rent-A-Center last Saturday. I called them and explained the situation and so did my mother due to the fact that I am in the hospital recovering from back surgery.

Even though I explained the situation to them and as soon as I received my new card, I would pay the account up in full. They went to my in-laws' house unannounced, banging on their doors and demanding payment for the merchandise even tough I had already spoken to the store manager explaining the situation. I have been a customer there a long time and they are treating me as if I was a thief and they are calling my friends and family's numbers at a minimum of 5 times a day and my phone about 10 times.

At 4:00 pm today, they showed up at my in-laws' house banging on doors and windows and demanding payment or they would repo merchandise. These people are out of control and are now what I consider harassing both me and my partner's friends and family by calling them and showing up at people's houses over a payment that is only a week late. Even after my mother spoke to them and explained as soon as we receive the new card, we would bring the account up to date. I don't appreciate the harassing phone calls and the unannounced visits over a payment that is a week late, especially since I spoke to them! I have not even received any letters from them. And I don't think they should be able to just show up at anyone's house or make numerous phone calls to all different people telling them about what the call is in regards to that. It is my private business.

My father just had a heart attack a few moths ago and they were there banging on his door like nuts. It's not right. There are laws is NJ that they feel they don't have to follow. Also, I am hospitalized and trying to recover and my phone is ringing off the wall. These people are nuts and I have had my account with them for several years. I don't appreciate my family and friends being harassed over a $216.00 payment.

I rented this TV on sept 28, 2008, made all payments up to date and I finished paying it already. But while I was paying, I called Rent-A-Center and notified them that the TV was having some problems with the lamp. So they came and pick it up to repair it. They did a messy job on it because now is worst than before and they don't want to change my TV or reimburse me back what I paid for it.

I really need help because I paid $4, 381 for a broken TV. I think they should let me know that this TV was damaged before a made the full payment. Can some one please tell me what I have to do? I tried calling, but the manager always hides. He's never there when I go in person and the same thing I need help, these people can't be selling broken items. It is not fair, the TV is a Sony model #KDF50E20000. I called the Sony company and they came to see the TV, which I had to pay them to just to come and see the TV, and they told me to return it back. But the Rent-A-Center manager doesn't want to talk to me, so I come here to get help.

I went to Rent-a-Center 2 weeks ago to rent a laptop. Well, the 1st one I got was brand new. That was great. I didn't like the laptop so I called the office and asked if I could get a different one; that was on a Monday. They said, "Yes, we can give you the new one on Thursday." I said. "Okay, great." Now the brand new laptop, the first one, was like $1,900. On Thursday, when I went to go get the different laptop, I looked at the price as it was used. It was like $400 more than the new one that was not used.

Why was this computer costing more? Also the payments were 20 dollars more a week than the new was. Also if they do not run a credit check, they should not ask for your ssn. Today is Saturday, the day my payment is due and it's only 9 am. I received 4 calls asking me when I was coming to make payment. All calls were made to me within 2 hours. I think everyone that has a bad experience with this company should report them a lot further than just here and report them to Better Business Bureau.Thank you. Beware of Rent-A-Center in Cumming, GA.

I am an existing customer, I pay my rent on time. Yesterday, 10/13/10, I went into the store to return a table that the leg broke off of which was a coffee table the manager told me that he would order another one for me and have it delivered to my home. So, I asked for a replacement one until my coffee table came in they didn't have any. I then decided to order a washing machine which was in the store in the box the order was successful and I was told that I would receive it tomorrow, 10/14/10

I called and called and was continuously told that I would receive my washing machine between the hours of 1pm and 5pm. I still have not received my washer. It is now 5:35pm. Every time I place an order, they are never organized my order and do not come when they need to and it's terrible. I'm upset because I need my washing machine as well as my coffee table the quality and wood of the table was very cheap there was no reason my table should have broken like that and as for my delivery it sucks. It makes me want to return all of my furniture and never do business with them again and they can never come when they are supposed to and I guarantee you that I probably won't receive my washer until tomorrow 10/15/10. Rent a center in Roxbury,MA/ Dudley station on warren street sucks!

I came in the store one day, they have the dates in the computer and I wanted to pay that week, but I was signed up for bi-weekly. I paid for that week and after that, I thought the payments would go back to bi-weekly sign up. But instead, they changed to weekly and I explained to them at sign up that I get paid every two weeks. They called and I explained to them that I did not understand why they were calling. The lady Tara then decided, after she called me 3 more times, that she would show up at my job. I was not there, so she left her card. I paid online because the store is far away, so I assumed the payment online was what I needed to pay but apparently not because Tara showed up at my job again! I was busy, my manager was not happy and sent me home early and wrote me up!

I do not think they have the right to jeopardize my job because then, how will I pay anything? The product I have is a laptop and I use it for school. If I needed to be contacted personally, it would have been beneficial to come to my house instead of my workplace, Zaxbys. I came in after I was sent home to fix the problem, which I paid my overdue fee. No problem. The nice lady and gentleman were explaining it to me, I walked out and saw the lady Tara shaking her head as if I was a problem customer. I didn't say anything to her. I asked where I needed to go to file this complaint.

This company is ripping off people like me who are in desperate need off appliances for everyday use. They charged high interest by the time it's paid up, the pieces of furniture are worth three times than the regular price. Then, they harass their customers if they are late even just a day. They threatened their customers to pick up the merchandise if you cannot pay. Like me, I only owed a piece of dinette $220 after I have been paying for months and to think of it, your payment tripled compared to the regular amount of the merchandise.

And, because I have only a balance of $220 and was late in paying, they picked up the merchandise and they resell it. They make money not only the resell price but all the interest and part of the principal I had been paying for months. Ain't that a rip-off? They took the merchandise despite my offer at least to let me pay 1/2 of the balance and the rest by next payday. That way, I have only $100 balance but they choose to take it back for one reason and nothing else because they can resell it more than $200, which was my balance at that time. These kind of businesses should be stopped.

Rent a center came to my house on Saturday and discuss my business with a friend of his and in return he discussed it with some one else and the list goes on. My business is with them not a person on the street, they filed court papers and still harassing me. I'm going to court cause I had 90 days same as cash and my total is the same. They got to explain this to me.

I believe I should be included in the lawsuit against Rent-a Center. I was a customer at the times specified in the suit, and experienced all of the complaints listed in the lawsuit.

I rented a tile top table which was used, and supposed to be on sale. I paid over $300 for the table that includes taxes, and then came across some financial problems and I missed a payment. I called to explain my situation, because they advertise if you have problems making a payment, they will work with you. Well, I called and told them when I would be able to make a payment and they said that wouldn't work, that they wanted their merchandise back. So I told them to come to my house tomorrow afternoon and pick it up around 12noon.

The next day they came to my house around 11am, my sister said, and I was not yet home. My sister told me they were banging on my door, ringing the doorbell over and over, banging on the window. So then around 2:30pm they showed up again, and I was upstairs, using a rug scrubber and couldn't hear them and my daughters came upstairs saying, "Mommy, there's some guys banging on the door". So I looked out the window, but I didn't see their truck. I saw some guy in a Steelers jersey and some jeans so I told my girls to get away from the door.

Then I went downstairs, told them I had the money to pay them and I would bring it up to the store and the manager dressed in the Steelers shirt said, "There is no paying. We want our merchandise and we want it now." At this point I was pretty upset, and said about them trying to rip me off which they did, and they can just pick the table up on Monday because I wasn't letting them in my house with no one else there, but me. They demanded me to let them in. I felt so uncomfortable. I said, "My dog is out right now. Please just come back, because I don't want anyone to get hurt in my house."

The manager said, "Who cares?", and I said, "I do, because I don't need someone getting bit or what not". Then I tried closing my window which I was talking to them out of and the manger shoved it back up and held open as I was trying to shut it. He said, "You're gonna regret this", and I said, "I will give you your table back, but not right now after all of this."

We had to go to PA for family emergency. My son was wounded in Iraq, we didn't come home for a while. When we came home, paid my bill in full, we had to go back again. When we came back, doctor put me out due to severe emotional stress regarding my son and anxiety. I owe them 200.00 for a final payment and they won't work with me till I get my next disability check. Their sd were coming to pick up furniture they see. Never had a problem before till my son was injured. They don't care.

I have been a customer for many, many years when I lived in NJ. I moved to Utica, NY in 2004 and have been a customer with Rent-A-Center since then but lately I have been experiencing harassment from their employees. I recently got laid off from work and about a month later my wife was terminated from her job but we managed to make timely payments. We were a week behind on our payment and at the time, my wife had started a new job but had to wait the following week to get her first paycheck. She tried to explain to them that she would get one week payment the week before she gets her first check but the woman who spoke to her refused to accept the one week payment.

She kept insisting on 2 weeks payment and she said, "That's the problem with you people. You get merchandise and don't want to pay!" My wife got very upset because we've been customers with them for a long time and we've paid off on all merchandise we bought from them but they don't take that into consideration. We had good relations with a few people in that store but they get new employees and they seem to lack the people skills. When we pay off these accounts, we will take our business elsewhere. I want that specific person (s) reprimanded or terminated.

Well, my husband and I are going through difficult time money wise, so they gave us until today to pay it off, but we phoned them and talked to a guy named Mike, and my husband told them to just come and pick it up, and he said ok we will be there tonight. So we got everything ready for him and his partner (Frida). Now, when Mike closed the back of the truck, Frida said "well thanks for nothing guys, learn to pay your damn bill, Oh and clean your damn house". I don't appreciate that at all, considering I have a child and all I had on my floor was toys from her playing earlier. It is so unprofessional, and I do not appreciate that kind of talk from someone of a business. Mike, on the other hand was very nice about it and even told my husband to have a good night and thank you. But Frida was so rude. I have never heard anyone say that coming from a business person.

On 8/14/10, my bill was due for a 42-inch television I purchase from Renta Center. I call the store and explain that I was dealing with a health issue and will contact them once I take care of my health. Previously on 8/31/10, I went to pay my bill at the store and asked the worker's and manager to never call my reference or job, informing them that my bill and payment was late.

On several occasions, Renta Center continues leaving my business in the hallways for everyone to view. They have continuously informed my references of any late payments, even when my references informs them to stop contacting them. While I was in the hospital, my daughter contacted Renta Center to inform them that I was dealing with a health issue. The Renta Center employee asked her if she had keys to my apartment, so they can come and pick up the Television and if she does not have it, can she pay my bill.

On several occasions, they have went asking neighbors and informing them that I owe on a bill, which is none of anyone's business but me and Renta Center. They have left messages time and time again with all references given to them regarding my bill and several of they cards all over the hallway and outside my door for neighbors to witness. I feel victimized by their tactics and feel that my rights as a consumer has been violated. I have asked Renta Center to deal with me and not my references but they continuously does what ever they feel. My job has become involved to the point that they are talking about letting me go due to Renta Center constantly calling the office.

I'm a single female, disabled parent of a 12-year-old son who is also disabled, born with Down syndrome. I live in an apartment, in which I share the front entrance with my neighbor, an elderly woman who lives alone. On July 20, 2010, Ethan, the store manager located at Buffalo, NY, came to my home at 7:00 pm. I was upstairs with my son preparing him to go to bed. I heard loud banging outside the front door. I went to the window to look out. There stood Ethan with a large wrench in his hand and another employee.

I opened the window and asked him why he was hitting my door with the wrench. He began saying that he came to pick up the washer and dryer because I didn't pay my bill. I told him he did not know what he was talking about, that the bill was paid today at 6:20 pm. I asked him why he didn't check his records before coming over to my house. He continued talking loud saying that I hadn't paid, and that he was going to call the police and have me arrested if I didn't let him inside my house to pick up the washer and dryer. My son heard what Ethan said and Lerone began crying, because he heard that I was going to be arrested. He also stated that once I was arrested that it would be grounds for me to be evicted from my home. My neighbors were looking out of their windows listening. I told him he did not know what he was talking about. This conversation kept on for about 10 minutes.

As I was talking to him, I tried to call the store but they closed at 7:00 pm. At that point, I called. I asked Ethan for the district manager's phone number and he stated that he did not know it. I called the 1-800 number for customer service and told them exactly what was going on outside my door. At that point, I filed a complaint. I then looked through my phone numbers and found John **, the district manager's number. I called him and told him exactly what Ethan was doing outside my door.

While I was talking to John, Ethan was saying that I needed to pay my bill, and that I better open the door. As soon as I hung up from John, he called Ethan and had him leave my door. This process lasted for 20-30 minutes. The following day, John called me to discuss my account. At no point in time did he apologize for his employee's actions. Yet, he did give me some free weeks of non-payment. I also stated to him that Ethan has continually harassed me, and that I do not want any further contact with him. John assured me that this could be arranged and that I would not have any contact with Ethan.

At another time which happened on a Wednesday morning, at 9:45 am I turned my telephone off to attend Bible class, which was only for 1 hour. At 11:05 when I turned my phone back on, I had a voicemail from Ethan. I called him and once again, we had words. I stated to him that John told me that I would not have any more dealing with Ethan, that another employee would be handling my account, and why was he calling me. Ethan stated that he would call me and come to my house whenever he wanted to. I immediately hung up. I didn't want to discuss anything with him at church.

When I got home around 12:00 pm, I received a telephone call from my sister who is a nurse that works nights and lives in South Carolina. She stated that Ethan called her and woke her up at 10:15 am regarding my account. I received another call from Carolyn ** who lives in Buffalo. She stated that Ethan called her on her cell phone while she was at work around 10:30 am regarding my account. I also received another call from Tracy **. She also stated that Ethan called her at work on her cell phone around 10:35 am regarding my account.

Ethan would call my phone one time after the other. As soon as I would answer each of the phone calls, he would hang up and call right back. This would happen at least five or six times a day. I would answer the phone and tell him that he is harassing me. I also stated to him that I'm now keeping record of the times that he is calling me. Please see below. If you could review the telephone records of Rent A Center, you would see that this is just three of the numerous days that he has called me with this pattern.

I called the store one morning and spoke with Ethan. I stated that the 90 days for the wash machine is coming up. I said that I wanted to settle this account and that I wanted to return the computer because it isn't working properly. I asked him to talk to John and find out what type of arrangement could be made. Ethan called me back within an hour and stated that John stated that this could be arranged for $150.00. I would receive a credit of $100.00 for returning the computer and I would have to pay a balance of $50.00. I told Ethan that I would have to think about it.

The following day, John called me directly. I told him what Ethan said he told him. John stated that he did not tell Ethan anything. I told him that the computer was not working properly. I said that I would have to boot up 2 or 3 times before the computer would turn on correctly. John stated, "Oh, how conveniently." I told him when I received the computer, I got a Dell hard drive tower, an Acer monitor, and 2 used Gateway speaker with no turn on knob. I did not receive a mouse or pad, keyboard, and printer, which I was told when I requested the computer that I would get.

On Friday August 20th, I received a call from Ethan at 9:20 am. He stated that he called my landlord about my account. He stated that I'm going to be evicted. I told him he had no right discussing my account or calling my landlord. I also stated that once again, he was harassing me. At that point, I hung up and called the 1-800 number for Rent A Center and made another report and asked to speak to the regional manager. I also contacted the Consumer Protection/Federal Trade Commission who referred me to the Attorney General. The following day, Mr. Evin **, the regional manager, contacted me by telephone. I discussed the events which have happened with Ethan.

I told him that Ethan stated that he was going to get me evicted and had contacted my landlord. He stated that Ethan had indicated that Rent A Center stated on my account record that they had not been in contact with me since August 9, 2010. This means that Ethan had falsely keep records on my account. I do feel that this company has harassed me. Being a single disabled parent and having a disabled son, I do not feel safe from Rent A Center employee Ethan.

I went in to rent a center to find a washer that I needed since mine broke, after looking with no acknowledgement for a while I picked one and spoke to a lady and then to Carl to see what was needed. I filled out there extremely lengthy application, which they shouldn't need all that personal information if it's no credit check.

So I went thru the application with the girl, I and my mother were both present, paid for the weekly rate of $14.16 to ensure delivery. Set up the delivery time for Friday between 1-3pm and I ordered the washer on a Tuesday. Explained to the girl that if we were paying every 2 weeks why was the price higher, then the one week she couldn't give me an answer why we were being overcharged, but against my better judgment I went ahead with the delivery time anyway and paid the weekly amount.

So on delivery day I wait and wait, excited to get a new washer, its 1pm no one's here, its 2pm no one, finally its 4pm and I have to be leaving to work at 4:30pm and still no one. Well I guess they called but I didn't receive the message until about 1:30am the next morning. So now it's Saturday and I call them at 10 am they say they couldn't get a hold of 2 numbers they had so they couldn't deliver on the delivery promise time, even though they accepted payment with no questions asked.

So I tell the employee Carl what do you mean its suppose to be no credit needed, you pay the money and receive the product, he says no every reference has to be checked before any product is delivered. I tell him fine, but those should be checked in a timely manner and not between 2:30pm and 3pm when they purposely called to say they weren't delivering even though you already took money for the product and were already suppose to be here at those times.

When I question this, he becomes very rude, and telling me that I need to listen to him cause I've spoken already. I laughed and gave him more info, like an **, just wanting to receive the washer that was supposed to be here yesterday, he says he'll call me back I wait an hour, nothing, So I call and ask for Carl, oh give me 30 minutes, no call for about 45 minutes and he says oh everything looks good with the references but we still have to wait for one to call us back. I'm very frustrated at this point, already ** off that I'm getting the run around, paid money, spent time that I don't have waiting for someone to come, and still I have no washer, talk about an inconvenience,

At this point had enough when I questioned again about why it's such a hassle, I paid money and haven't received anything, he says it's the way it is. I told him it should have been done prior to setting up a delivery time and prior to taking any payment. He couldn't respond to this and I simply declined to wait any further for him to get confirmation from any more of my friends and family. It's really simply if you think about it, I pay you money, if I don't pay then pick up your ** I told him, and then I just said I was done with the rent a center experience and if it's this bad now then how will it be next month, no thank you and I don't want to wait any longer. I need a washer now not when you feel like bringing it. I have waited patiently long enough and told him I would be in to get my refund, I'm going before work, hopefully this doesn't take forever or I will be back to complain again. I don't recommend this Stockton, CA Rent-A-Center, I don't know if it's the only one that's got problems but don't talk to Carl, cause he's surely not going to give you anything and I mean that, no product, no service, no smile, but he'll take your money.

My first bad experience well just about every experience I have had with this employee, Shane **, has been a terrible on. I rented a couch from rent a center in Franklin, Indiana. From the beginning, I started realizing this was going to be a nightmare. Shane ** would call me asking when I would be in to make a payment days before the payment was even due. I didn't find this to be necessary and was very rude as he did this. Then, I did become late on a payment by a week and they would call several times in a row to my home and work. They would go as far as calling once or twice within seconds of each other and when no one answered, they would block the call and do that several times in a row.

Once, Shane called my house from a personal cell phone of his about an hour to an hour and a half after the store was closed. I can't even say he was there. He was demanding saying he wouldn't accept but a certain amount of money and said he wouldn't even accept that he just wanted his couch back. During that call, he began yelling at me and I had put the call on speaker phone so my husband could be a witness to the conversation after he began yelling at me he called me a liar and a lot more vulgar names saying that I was basically a terrible human being.

I called his superior and, of course, there was no action taken and they denied it to the fullest extent. The next incident was this past Wednesday, when he and some other larger built man from the store showed up at my place of work while I was not there. But my elderly mother-in-law was and he was very intimidating to her. He stood in front of the door and he began calling me names saying I was a liar once again that I had no respect for anyone and that she should hate me and what kind of person was I for not taking care of my own business and putting everything off on her, which was not the case. I was extremely ill that day and couldn't even get out of bed with fever, etc. He even went in to detail of my account with her telling her amounts I was past due what I owed on the item I rented and she is no where on my paperwork as a reference or someone that can be talking on my account.

She called me later that night and said she went into respiratory distress over the way he talked to her and how threatening he was. I am just beyond disgusted with this place I have contacted the Indiana attorney general office the BBB and a personal attorney. I believe after dealing with all this harassment, my couch should be mine and this Shane G. should simply be fired and the head up management should be replaced for not doing their job. I always thought that in business, the customer comes first.

I am renting a laptop and I am a great customer and never missed a payment (yet), I called well over 2weeks ago for a new battery for this used Laptop that In the long run will cost me $1,081. I have Panic Anxiety, and this type of stress makes it even worse. I have Bipolar and this type of situation makes worse, so mentally and emotionally this stress is not needed and I get very depressed. It's awful when companies like Rent a Center take advantage of poor people that only live on a fixed income.

I give these people a full payment for my washer dryer and they called and told me I was two weeks behind. How in the heck is that, man? That is really crazy. I told them to come and pick their stuff up. I went to another company. Colortime RentCenter knew when I got paid they took from my kids.

I received a notice and promo offer as incentive to restart my former account. I was in the store talking to the customer service professional. He was giving the insurance sales pitch. He was blowing right through it and didn't answer but a fraction of my questions. Well three days later, I am on my way home from work stop at Qt. I was in there about 15-20 min and someone jimmied my passenger door and stole my laptop. I made police report and then contacted RAC. I informed them of the break in and they said only if the break in my home; that was never covered by the employee he only said that it had to be forced entry. I would have never taken it out of my house if I had known that. I probably would have declined insurance if I would have known how limited it really was.

Well my TV, I bought it from you guys and I didn't have a problem paying for the TV to get fix but when I sent my TV it was working an now its not. I paid about 5 thousand dollars for this TV to hear that your service department don't work on RCA TV anymore. I'm not happy at all because I purchased everything to get this feed back that it can't be fixed. I don't think it's fair at all but I will never rent anything else because I felt like my TV should had been replaced or fixed but no one tried too.

I'm so upset because when my TV left it was coming on, now it's not and it was sent to services. That's not right an I'm not happy but all they said to me was you can rent this TV we have hear for $29.99 week but why would I do that when I paid this one. That is so unfair that they are not trying to solve the problem.

I have been renting to own for many years, am a good customer with good payment history although some things are beyond our control such as unemployment. I am a member of a program called "Benefits Plus." I pay a weekly amount which is supposed to give me extra benefits such as repair, prescription and etc., but most importantly a protection to cover payments in the event of job loss and collection of unemployment. I became unemployed, applied for unemployment in July 2008, I did not receive any benefits until Sept 2008.

I then received unemployment benefits continuously until March 2010. During this time on multiple occasions, I requested info about this benefit that I was paying for . I was told by two different managers that I was not eligible. They never said why.The manager in place now , who has been very good, tells me that I was supposed to have filled out papers. I was never given any papers to sign! So that benefit is a scam , he is checking into it again without a response but I already stopped collecting, What am I really paying for?

I rented a dryer from Rent-A-Center for $13.92 week. I called the store and told the manager that I did not want the dryer. They knew the dryer door was broke and also said that they would fix it. After I had made 5 or 6 payments, at the time I needed a dryer real bad, when the young black man came out to get the dryer, I was at work. He demanded that I get off for my service call and come home. There was also 2 other people in my home at the time. He was very rude, then I went to another Rent-A-Center in High Point, NC. They called the other store in Thomasville and the manager told I was taking parts off of their apps and fixing apps at Aaron's. So George at Aaron's called me an told me what was being said at Rent-A-center, and now I have been lied on by Rent-a-center.

Over the years I have dealt with rent a center in Indianapolis In ,and Charleston Wv. I have gotten two computers, a TV and a bed room suit in Indianapolis In. I have paid one price everytime my payment was due. I got another used computer from rent a center at plaza East Charleston Wv. Went to make my payment the 4th of August, and they tell me I owed about 30.00 more then my payment was when I first went in there to get it. I asked the guy at the counter to figure up how much each payment would be. Tax and all if I paid it off in 3 months. He told me later, it would be 95.00 dollars for three months at 95.00 each month.

Now they want me to pay more, and I would like to know why? I am on social security and I always tell them this. I get my check on the 3rd of each month. My wife paid my last payment for July, and it was paid on the 1st of July. I have always paid one set payment on everything I got from rent a center. If this is the way I'm going to be treated, I won't go there anymore. I want to know about this.

I am renting a dryer from Rent-A-Center. When they first brought the dryer out to my home, it was wired wrong, which caused my circuit to blow on my electric breaker box. I had to get an electric company out to fix the electric box. The circuit in the box cost $40.00. Rent-A-Center came out to see that their service men wired the dryer wrong. They said that I would get my $40.00 back. I never did.

This caused damage to my electric box. If I had left the dryer plugged in, it would cause my house to burn up. There is cost from having to get an electric company and Rent-A-Center hasn't covered the cost of repair of a mistake they made. The only thing Rent-A-Center said is that a new guy did this. I should be paid back for this problem that they caused. I am still asking them for my $40.00 to this very day. I am getting the runaround. Could someone please help me? Thank you!

I ordered a sectional from RAC. When it arrived it was dark green and I had ordered brown to match my other furniture. The delivery crew stated to call in and they would replace it. It has been almost a year and we are still trying to get the replacement furniture. I have four more payments and it's paid for but no one will help me get this resolved.

My rent is always charging me differently every time I go pay my bill. I rented something and it was suppose to be new and it was used plus the blue-ray DVD in a store is $200.00 and they want over $1,000.00 are something that use it overcharging people.

I went in to make a payment on our weekly service agreement for a TV. We were 2 days late. I have been in Detroit and my husband just started a new job and gets called in and gets schedule changes on a daily basis. When I got to the counter and told the man that I wanted to make a one week payment, and I told him we were 2 days late. He looked up our information and asked the store manager standing next to him if we had a bi-weekly agreement, and I piped in to say no, it was weekly, and again that it was late.

The store manager then told him to change my date to Saturday, she didn't ask me, and she just made him change it. I asked her why. She then told me, "Obviously, Tuesday isn't good for you, and you get paid on Thursdays, right?" Then they told me what my balance was, which was over $50, and all the money I had left was $50, so I told them, "Well, since you changed my day to Saturday I guess you'll have to take this, and I'll have to magically make money appear out of nowhere to pay the rest on Saturday."

I was so angry. This particular store manager is rude to us every time we go in; we had an issue a few weeks ago with a different rental item. My husband had rented a PS3, and they didn't give him all the parts needed to use it. It was Memorial Day weekend, and he'd got it just before the store closed on Friday. Saturday morning he called them on his way to work to tell them what had happened and asked if he could get it taken care of on Tuesday (since they were closed the next 2 days for the holiday) and he was told it wouldn't be a problem.

He went in on Tuesday, and the store manager got lippy with him and told him that he should have brought it in on Saturday, even though he was told over the phone it would be taken care of on Tuesday. All he wanted was to not be charged for the 4 days of rental of a product he could not use. He kept his cool long enough to say that, and then some guy working in the back came out with his fists up in a fighting stance and told my husband, "You don't tell us what to do, we tell you what to do!"

Then my husband got very angry. He did swear a little and then left the store after demanding the district manager's number. He called the number and told them everything that happened, including him swearing at the guy, and a few days later we were given credit for the 4 days of rental. The manager there is very rude; she is snide and has no problem yelling at anyone. On top of this, when they couldn't get a hold of us recently to come in and make a payment, they called my husband's grandmother. How humiliating!

We are late sometimes, but we always pay them within 2 days of the date due. They have called us both at work. There is more than one Laura where I work, it just so happens that they talked to the wrong Laura and told her I needed to come make a payment or they were coming to our house to take the product back. How humiliating again. I understand they have to make money, but there is absolutely no reason to be treated this way by a company whose main concern is supposed to be customer service. My suggestion, find a different rental place. Any other non-corporate place will hopefully treat you with some semblance of respect. I am fed up with the service there.

I rent a two queen size mattress, living room set, dinette set. I had just move in a new apartment. Since I've been at the apartment I've been complaining of these bugs. I thought they were coming through the bedroom window since I keep it crack at all time. So I shut the window, spray my bedroom fresh linden and I still see bug on my bed. My coworker told me to check for bed bugs. I told her I'm too clean for that. I disinfect my bed every week. Came home and checked. Yes, bedbugs.

It took them three days to pick up beds. After I spoke to the store manager, she told me that she had to go through certain step for my situation even though I told her the apartment compel manager said this is a health hazard. Come get them today. They did not. She told very reason why I had bed bugs except for we're so sorry that our mattress were infected with bedbugs. Had pest company come and treat my home. He tells me that the sofa has eggs and bedbugs also. It takes them three day to come remove item from my home.

I had the furn in my home for five months and they lied. Corporate has not contact me or the district manager. All I get is the run around but if I was late for a payment, they would be at front door and calling, harassing my reference. I had to pay for the pest control treatment, everything in all my bed ware, rugs, vacuum, bites on my sons and I cant sleep for fear of bugs. Wasted $1200 on rent the turn that was infested, still having home treated.

Well, I have been renting things from them for years. Never had a lot of problems until now. I don't know whats going on. But they don't know how to talk to people, they call you the day of your payment is due. They don't give you a chance to come in and pay. They call your friends and tell them that you owe them,or that you are late. They also told me that I was late and that if I paid a certain amount, that my payment would be due on the 23th of July. Now they call me on the 17th saying it was due then. I just think they are beating people out of there money. People sometimes can't help being late, or having to rent from them.

So all I am saying is that they need to learn how to treat people. Because if it wasn't for us, they wouldn't have a job. They need to work on there customer skills. Now she is telling me that she didn't tell us that. And that we were 4 days late so we had to pay a extra week.

I am renting a bedroom set and it has chipped and started peeling. I called rent-a-center because in my agreement they are supposed to replace it. I have been getting the run around for about a month and nobody has came to fix or replace it yet.

On Thursday July 15th 2010 I went to Rent a Center store in Hannibal MO after calling them by phone to inquire if they had an air conditioner to rent/purchase. I was told they had one a/c unit left, a Whirlpool 12,000 BTU that was electronic for $27.99 a week. I drove from La Belle MO to Hannibal MO to make the purchase when I was there Blake (Manager)informed me I would have to make monthly payments because I live too far away from that store location. When it is usually normal practice to have the option to make weekly, bi-monthly or monthly payments depending on the customer's payday but after discussing with the store manager in Quincy Illinois named Mike.

He agreed to let the Hannibal store transfer the purchase over to Rent A Center in Quincy Illinois so we could make our payments there and they would agree to let me make weekly payments as I live closer to Quincy then Hannibal. Only reason I did not buy one from the Quincy store initially was because they had no a/c units available.

I paid $45 to the Hannibal store after filing out the contract agreement. We loaded up the a/c unit (please note) that the store manager in Hannibal (Blake) had told me this unit was previous owned and he did not check the unit before I left the store to make sure it was in good working condition. I get the unit home, install it into my living room window and turn it on, the compressor was kicking on but the fan was not blowing or working. I contacted the Hannibal store and spoke to an employee who whom answered the phone and he stated the manager was not there but he would tell him in the morning. So I called Quincy Friday morning July 16th 2010 the very next day.

And the store manager said that he would take the a/c unit and will try to get me another unit as they had one nearby that was getting returned/repo. I loaded up the a/c unit and took it to the Quincy store; once there I am told I have to return it to Hannibal and that the store manager there had not transferred the contract nor the initial payment. I had to drive all the way back to Hannibal from Quincy to make the return. I am out of gas money, my time and patience's for all my troubles not to mention not getting a good working air conditioner!

I talked to a young lady on the phone named Maria and told her that I would bring a payment in, but before I could get the payment up there someone came by my house knocking on my door. This also happened yesterday, where someone came knocking at my door and I had already told them that they had missed my husband, but as soon as they get it fix I would bring my payment to them.

I told one of their workers that my mother went out of town and was sick and that I had to go get her. The young lady came to my house yesterday and I asked her to tell them to ask her to stay away, that I was gone and will pay them as soon as I get the money. As I walk back in my house, she stood outside of my door yelling, "Ms ** we have to get your payment". This was after I have asked her to leave my front door.

I was accused of theft by Conversion by your store #02636. I was falsely accused. Mr. *** filed paperwork stating that I came into the store on March 4th, 2010 and rented a Sony laptop, which was a lie. He also stated I mailed a check for $200 on April 5, 2010, which I did not. The check clearly showed Randolph *** and his banking information. The envelope and check was mailed from West Virginia. The check was returned for insufficient funds. The store then called me. I told them I had nothing to do with that because it wasn't me. They then began to harass me.

So I then began trying to reach Mr. *** and I was told by a family member that he had a stroke which can be proven. He is now in a rehabilitation center in Pittsburgh. He was unconscious for two weeks and his whole left side is paralyzed. I tried explaining to Derrick and Mark at the store and they told me they didn't care if he died. They just wanted the property which I did not have. Then a month later, I get arrested on June 18th. If you record all conversations you will see what I'm saying is true. Your employees are very rude and disrespectful and need to take communication skills. After going to court, the case was dismissed by the state because I was wrongfully accused. Where is the justice in this? I have never rented anything in my entire life. I would not agree to pay almost $3,000 for a laptop which I already own one that I purchased from Best Buy for $429.

I rented a refrigerator from Rent-A-Center in June. Two weeks later, Amanda called my boss and told him that I have been hiding from them and avoiding them for 2 weeks. She came to my house and told my babysitter that my account was 2 weeks past due and that she had a court date with me in a week and a half, and that she has contacted my boss and she hoped that what she told my boss was very embarrassing for me. Since she has called and told my boss that my job has been in jeopardy, I feel that it has affected the relationship between me and my boss. She has contacted all of my references and told them the same thing.

Amanda said that she wanted all of my references to know that I do not pay my bills on time, and that I am hiding from them. Amanda came to my house and said that she wanted the refrigerator and my wife told her to come in and get it. She said that she was going to take it out of the house and put it on the porch until someone else could come to pick up and if it got stolen, that it would be my fault. So I told her to leave that she was not going to do that. They have called my phone numerous times and just held on to the phone not saying anything. After my wife told them that I was not home and that she just got to my daughter's home from the hospital having surgery and needed her rest. I have my cell phone records to prove that they called 9 times in 40 minutes. I feel that they have harassed me and all of my references, and broke the confidentiality on my account.

I brought a computer from rent-a-center and by the time I finish paying for it, the computer messed up and my husband took it out there for repair. They have had it for a month and every time we call out there about it they tell us there's nothing we can do about it. They said they have to wait for them to bring it back to them. It's been a whole month since they had my computer. I also have a problem with them calling my phone harassing me about my payment when I was paying my payment before time. And we have several run ins with them about us overpaying them and them charging us what they want to.

I told them when I get my computer back they will get their last two payments. We don't have money to give away like that. I called on July 9, 2010 to talk to a young man by the name of Doug and a female worker answered the phone and asked me who I want to speak to and I told her Doug. She want to know who I was instead of giving Doug the phone and I said some things I should have because she **** me off. She had just talked to me on the phone then she went and call my husband harassing him about a payment before I called out to the store to speak to Doug.

I am complaining about the Rent C Center company and I am very unsatisfied with the service that I am getting. I also had an incident that happened with a piece of their merchandise - the bedroom set that I am currently in the process of purchasing. The crown of the bed fell on the top of my fiance's head. This incident made my fiance get 6 stitches in his head. So, I just spoke with a Rent A Center representative and he told me to make the payment or they would ** and get the bed tomorrow. So, I refused to make any payment at this time until my bed is fixed. Right is right.

I moved in December due to a foreclosure and the house I rented did not have a refrigerator so I needed one as I had to leave the other one at the old house. Because of everything that happened, I ended up having to declare bankruptcy and then they sold the house out from under me but that is another story.

So I go to the local Rent-A-Center and got a refrigerator. For a while it worked great then things started getting hot in the bottom section so I called only to be told (and I am handicapped) that is was not a self-defrosting refrigerator and needed to be defrosted which my helper did. We left it unplugged all night and the next day everything was back like before only now all of my food in the refrigerator has spoiled.

So I called Rent-A-Center (and I hope you are sitting down) they could not make it good because I had paid the refrigerator off before I should have and the longer I paid on it. the more guarantee I would have. So what they want to do is come get it and charge me forty dollars for the rent on another one for two weeks plus whatever it takes to fix this one up without any guarantee that it will work after they fix it.

I am a Senior Citizen on Medicare and I just cannot afford to go out every day and buy a new refrigerator but I need one in the worst way. So here I sit unable to buy a new one because of the bankruptcy and if I let Rent-A-Center take this one, there is no guarantee that it will work once they return it and I will always have to defrost it.

I went in to make my payment, which is the same every week. And the worker, whose name is Charlie, tried telling me that I had to pay $126.00. When I tried to question it, he started screaming in my face and cursing at me.

I was scared. And I have never been treated like this by anyone. I was so threatened that I was about to call the police. And then he threatened me that he was gonna come to my house and take my stuff witch I have been paying for--for 7 months every week and I have never missed a payment. I can't believe you would have an employee who screams and threatens people.

I don't know what Rent-A-Center establishment everyone is going to, but mine is wonderful. I have bought several pieces of furniture over the last two years and never had any problems. In fact when my couch that I had paid off already broke, due to a manufacturer defect, they picked it up then took it back to the company that made it and brought it back when it was fixed. They were even offering me a new couch if the old one couldn't be fixed, at no extra charge. They are always friendly and greet me and my husband by name when we walk in, which is amazing to me because I live in a big city.

I had one issue where I had to rush out of town for a week and forgot to make my payment when I left. They called me and I explained that my father-in-law was in the hospital & we were out of the state at the moment but I would be back in a few days and then I would make the payment. They assured me that that was not a problem and said they hoped my father-in-law would get better (which he did by the way). I even love the fact that when we bring my 3 year old grandson with us, the manager pulls up the paint program on the touch screen computer so he can play with it. I don't know maybe I'm just lucky!

My leasing price kept changing over time as a result of what they call " their mistakes", and they constantly say they will fix it or have fixed it but everytime, the same thing. As well as I was instructed that this computer had never been previously used but there is evidence of at least 2 other users who had this computer besides myself. They sent me information in the mail that says my lease had expired and I need to come in and renew the lease which is in fact a lie. My lease was not up yet and I have now requested in writing all this information. They keep lying to me and making excuses, especially in regards to the product key and about the lease being up. They mislead me because they want me to come in. Never advised me of total costs that I am aware of and assured me that they were leasing me a new computer so it's okay to sign up because the used information does not apply to me, so we can bypass that note because it doesn't apply.

I have been told so many lies by these people. Is lying this much even legal that was Armand who told me that, which was a bold face 100% lie! I believe that I have been scammed since the very first day I signed up. Everytime I had a question, they would say, oh, don't worry, that part doesn't apply to you, or "I can assure you that won't be a problem" in there exact words!

I received a voucher for $599.70 off of a computer and they won't honor it. The manager, Marisol, first told me that it was only good for 3 days which it does not say that on voucher (just dated for June 14, 2010). Then she told me that I wasn't supposed to receive it in the mail until the day after I received it which it also does not say on voucher or envelope it came in. I told her it's not my fault they mailed it early, but I was told by their headquarters office that it would be honored. She then advised me she can't do anything about it until she hears from her supervisor.

I don't feel that I should have to pay $599.70 for their mistake.

Well let me say this company took payments from my spouse and me then said that our payments where not paid, let me explain. they took a payment from me one day and my spouse the next and did not tell my spouse I had allready come though with the payment and my spouse was not in the area when they came to my home to collect "for failor to make this one payment" that we had both already payed. they are ripping people off for this money. We took them thier stuff back and have not delt with them again. the took a grand total of 300 dollars and then took the iteams from our home so now we are out the money and the iteams. seems a shame to me that they are still getting away with this

I rented a computer and at my last payment they said my nest Payment was on the 21 of June 2010, i was told at the beginning the you pay upfront, this people have harassing me with calls since the 19 of june, about 4 o5 a day some times more, even when I working and going by my house and entering trough the gate, 0n the 23 i received another call i told them that i would pay the nest day but they told me i would have to take tree payment or they will reposes the computer, or take it in with $99.00 this constance treating of taking the item and that they wont work with a debt behind not even for one they. please stop this abuse,

Please help me find out if what this store is doing to the poor is right and fair. I am a 62 year old woman living of disability. I needed to purchase a sofa and a tv for my living room but did not have the money to pay for it upon purchase. Someone spoke to me about rent a center so I went to them. Immediately they fill you up with the idea that you can purchase anything from them without any credit check and with the ability to pay for it weekly/semi-monthly or monthly. Naturaly they make it look so nice that you fall right into it. I first purchase a sofa. If I paid for the sofa before 3 months I would have to pay the amount of almost 2 sofas, if I did not pay it within the 90 days well you end up paying way over 2 times the price of the sofa.

Then stupid me needed a tv for my living room and the day that I went to make my last payment before the 90 days were up for the sofa I saw this 37 inch tv with dvd player on display. The manager told me it would cost me $1304.57 plus $12.40 tax with every payment you make. If I paid for the tv before the 90 days again I would pay only $130.47 for the tv. If I went beyond the 90 days I would actually end up paying 1524.83 for a tv that is worth only $849.99. It is a 37 inch tv/dvd model number 37MD359B/37. I need to know if this is legal.

Also both Items I purchsed were floor models yet they charged me the regular price and I've told that if it is a floor model they must charge me less for the items. Also how much tax is on $1304.57. I personally fill this people are robbing people and since we don't know they are getting away with it. Please help me.

My roommate and I rented a new (or what we thought was new) blu-ray DVD player. About a month or so after hooking it up, we noticed that we had roaches in our entertainment center. When we called an exterminator out, and after they did some investigating, it was found that the roaches are coming from the blu-ray player!! We don't know if this was a previously owned item, but cockroaches can live inside electronics and be carried from home to home that way. Now we have a bug infested house and Rent-A-Center is saying it is not their problem.

Rent A Center in Waterloo New York will show up at your house pounding on the door, beeping their horn if you are a few days late on your payment. They treat customers like crap! We have a dryer with them, it was just a temporary situation. My boyfriend works 16 hours a day on average at a restaurant and sometimes can't call the payment in while at work. We have explained this to rent a center, but they are still determined to treat us like crap if we are late on our payment. I hate this company. I will never deal with any rent a center again, I don't care what the situation is. They are impossible to deal with.

I rented a living room set with the company above. it was supposed to be a New set but one of the sofa's was in a bad shape. I made it known to the mamanger that I didn't want it. He promised to order me a new one. I waited for 3 weeks but didn't hear back untill when someone called me for payment. I paid for the one week i owed and indicated that I wanted them to come and pick the whole set up. Ever since then, we have scheduled 3 appointments for pick up that they didn't make and didn't even call.

Rent-a-center called my references, my job, and called my cell phone repeatedly to the point I had to turn off my phone so I wouldn't get fired. On top of that two females came to my house after 9pm Vickie and Sheena not even wearing Rent-a-center attire, but driving a rentacenter van. This whole situation was told to me by my girlfriend who was at my apartment during a brief visit and I quote she said someone begun knocking at the door abruptly for 2-3 minutes and when she looked through the peep hole this individual was knocking out of vision making her scared and suspicious.

When this person stop knocking she came outside to see who it was at this time the individual asked if Kevin live there and my girlfriend replied yes and was it necessary to knock like that at this point the individual replied if he pays his bill we wouldn't have to. That comment sparked an altercation which lead to hush words being passed with one of the ladies inviting my girlfriend if she wanted to fight. The entire time this is taking place my neighbors are watching and with me being a new resident there my character is being judge and slandered. Also my girlfriend stated that one lady said I would have a warrant in 2 days it has been over a week since that threat. This whole altercation left my character changed forever my coworkers, references, neighbors, and girlfriend all know now that I owe rentacenter.

Today is my due date and I only owe maybe $200 on the bedroom suite and more on the computer. However, Carrie called and literally gave me a lecture about me being consistently late and how much I am going to have to make up. This is my due date, TODAY. I don't appreciate this treatment and I plan on returning the computer. I will pay off the suite asap and never again will I get anything from rentacenter.

After reading all of the consumer complaints about Rent A Center, I felt I needed to share my experience. I have been renting from Rent A Center since 2002 and my entire house is furnished from them, from several locations throughout the US. While their prices are higher than regular furniture stores, they gave someone like me, who has terrible credit, the opportunity to buy nice furniture. That is the price you pay for messing up your credit. when you sign the contract they are VERY specific about the terms and prices. so if they are knocking at your door, calling your family, or your job or you feel they are harrassing you...if you paid your payments as you agreed to when you sign the contract, then they would'nt have the need to try to get their property back. I have had nothing but GREAT experiences from them, and even though it was a little more expensive, I now have a very beautifully furnished house.

I ordered the rental of a wash machine on 6/3/10 and I was told the minimun was a month charge which I was fine with. A day after installing the wash machine we ran it and almost immediately after running it through the cycle the water started leaking. I called the Rent a Center and they told me that I have to wait until Tuesday because they were only in my area on Tuesdays and Thursdays. I asked them if I would get a credit for the days I could not use the machine and he said yes.

When they came out to repair the machine,I just told them to take it away I already borrowed a friends washer and they said okay. I called today 6/10/10 to receive my deposit back and my five day credit and I was told by Efrain that no credit was due for the wash machine leak because there were no notes in my folder regarding it. I told him that was why they came out and he said he checked with the manager and that there will be no credit for the wash machine leak because there are no notes in my files.

I have rented from them since last year or maybe more, and ive already paid into my furniture more than 2,000 dollors and I have had some economic problems. I understand that its their job to call me to ask for the payment, but no my entire family. they also came to my job, which that also caused me to almost get fired. I do not want to loose my furniture. Ive paid so much in to it and to loose it and loose my money its not worth it. Ive always called them to tell them if im going to be late and they say " o its fine" but yet they go to my house and harras me.

one day my children were outside and they told they that they were there to pick up the tv and that they had to go inside, they were there with their grandmother and they ran inside scared, you should'nt do that when there is children. now they are scared to go outside becase of what happend. I don't think its fair that just because some of us have to use servics like Rent A Center, because we dont have good credit to get furniture anywhere else they have to harras us every day. then when nobody ansewers the door at home they peek threw the windows and that is our privacy!

I have gotten behind in my payments because they keep hiring the total and the late fees. yea they say I took sum late fees off but then when I call to check the total Its a never ending story. sometimes I feel like returning the items but to just see the money go down the drain and not have anything, thats what depresses me.

Well Ive had purchase a bedroom set from Rent A Center in the past, I also had rented a dinette set from them which I no longer wanted in 2007 so I returned it within the 90 days. Now I recently went back to get a laptop out n I was denied service which was humiliated, the reason the guy said "Giovanni" assistant manager was because it showed on his system that I never returned the dinette set, something so false, I did return it but with all these changing and firing managers they are a mess in the stores, now Rent a Center are known for harrasing people if they dont make a payment..etc.. If that was my case I extremely doubt it I would of been the exception.

Now I find this out that day and right away "Giovanni gives me customer service 800 number and helps the other customer.. What bad customer service. Now I talked to a district manager about that his name is John he was really nice and apologized for that store in Norwalk but that doesnt change a thing about the bad moment I had that day..

They didn't give any options to replace furniture with new, now we're upset. he's late on payment so they come to the door everyday asking for him and asking to come in my home to take the set. they were coming to the door even when he didnt owe. Its upsetting and fruatrating. The associate told my boyfriend that he had to take the set that he has now and there are no other ones. it is may 27, 2010 and theres a big roach problem from this used scratched up rent a center dinette set. i have a 5 month old, 1year old, and 2 yr old with this now problem! very depressed and unhappy, dont know how to resolve this issue.

How do I get info for filing civil suit against rent a center in hartford ct I had issues with them about a computer I was renting

A few years ago, I was buying a TV. Well, I let it go back. I was sent a letter that wanted me to come back and they gave me like $713 store credit because that's how much I paid on the TV. Well, I went to the store, told them why I was there and what I wanted. They told me they would use that money toward the new washer dry I wanted because that's they only reason I would get anything from there. Well, they lied to my face. I didn't get the store credit. They call me every Saturday about my payment that I always make on time and never been late on. I don't want the washer or dryer now because of that. So I paid a week payment Saturday and today is Monday. And I no longer will do anything with this company because they charged $4,000 for washer and dryer.

I have three items, one is paid off, the second is left with 2 weeks payments and the third has a couple of weeks to be paid off. My job has been on and off, but I try to cope with the payments. Although I might be late, I make sure I do not owe them. I try to reason with them to explain my situation (which their policy accepts can be done). They do harass me privately for payment anywhere they see me, even when with my family and friends.

It is becoming unbecoming. I do not owe them. I have tried to talk it over with their manager but he does not care. They came to the house, stood in front of the house, publicly announced their intentions to the hearing of the public. I can not stand this issue anymore, something must be done. They have to be trained to behave towards people. I do therefore want an attorney to contact me. I mistakenly said no in my first submission.

I rent over $310.00 of furniture from this store. Well yesterday I went in to pay my payment and took a couple of pictures. I took just before I went down of the damage to my washer and dryer. I have had this for a few months, and it tears up my clothes. They had a serviceman come over, and it's still doing the same thing. The damage on the outside of my washer and dryer were the pictures of the out side of both. I showed the manager the pictures and he said to me those are the same picture. I could not believe he would just stand there and accuse me of being a liar.

So I asked him if he had a dryer like mine there because my dryer got so hot inside right after I got the drier, that the screen inside is all black. So of course this is my fault also. He said that I did not have enough clothes in the dryer. I have had so much !@#$ from this store that if I hadn't put so much money into my furniture, I would just get away from them. I rented a black sofa and lounge living room chair also and all the material were coming off it. So they had a gentleman call me from Vermont, and after I told him what was happening to it, he told me I would hear from the store. I never heard from the store.

I had to call them to replace the two pieces of living room with a fireplace and a lounge chair, then I wouldn't even put it out beside the road to give it away. So I ended up calling Vanice and he said they had ordered a new chair for me. I have dealt with these people since 1999, and I am a gold card customer. Their customer service is unbelievable, it is so bad. Vanice is the gentleman I always dealt with and yesterday when I went in, I asked to speak to him, as he was sitting right there with Todd and someone else.

That's when I took out my camera and showed Todd the pictures of the washer and dryer. I do not like dealing with these people but I am stuck now that I have given them so much money. Customer service is so wrong with this store. Todd is what you would call a cocky person to speak to start with, and I wondered when Vanice did not want to talk to me on my problems, seeing he has been since I bought the furniture. I did pay a full payment and I told them that I wanted a new washer and dryer or some money taken off.

Refused to fix broken merchandise.

My problem started when I went into one of your branches to purchase furniture. I paid for my product and gave me a date for delivery. In that process the furniture I order could not fit, so in that process William and Arnold still continue to force the chairs in the space. They did damage to the walls of my landlord's house; they said they would come to my home and fix the damage and they have been giving me the round around. I went to pick out different chairs that could fit and with that they gave me the round around. So I ask for my refund and still no repairs and no chairs. There is a big hole in my landlord's house on both side of the walls and it's causing problems with my landlord.

I have contacted an attorney who is looking into a class action suit for us. He is considering this suit against RAC for unfair collection actions, misrepresenting and taking advantage of poor people. RAC works very hard getting legislation passed to protect their exorbitant prices for new and used merchandise. By getting laws passed to protect RAC and keep rental companies from having a limit to the interest and prices they charge their demographic financially challenged, or in other words they are marketing and exploiting the poor and folks with "bad" or no credit. We too must band together, references, customers of RAC who ended up abused, coerced and overcharged, then subjected to unfair debt collection methods.

Rent-A-Center is horrible. If you give them references on the application, they will call the references you posted, call your neighbors, and harass you for payment days earlier. Up to 8 calls within two days before payment is due. I advise anyone not to ever rent from Rent-A-Center stores. They do not do fair debt collection acts. They bully, coerce and never should be used under any circumstances. Everyone should get together and file a class action suit against them and then they will respect people, their rights, their references and act like human beings with dignity, compassion and start respecting the debt collection practices. Let's all get together and file a class action suit.

These people call me 18 times in one day. I talk to them the first 5 times after that, I just let it ring. I mail my payments and they call to find out when I'm going to mail another payment. They even show up at my house, just to check on when I paid.

Unfair business practice. I was used as a reference for a friend and now I am the victim of RAC's non-stop harassing calls every single day, three and four times a day. My friend has requested that my name be removed from RAC's contact list and so have I. I have even spoken directly to the manager of the Alabama Avenue, Southeast, Washington, DC store who assured me that I would not receive any further calls. That of course was a lie. I was never asked if it was okay to contact me in the event that they couldn't reach her; the answer would have been "no".

This situation is more frustrating than anyone could ever imagine. It is not my account; RAC should not be harassing me. I've asked several times for them to stop calling me because I refuse to call my friend (the account holder) every time and still the calls continue. There is no end to their madness. Today I left the district manager a voicemail message. Hopefully I will get a response and a resolution.

I own a rental property in Beaver Falls, PA. I rented to a section 8 tenant who occupied the premises for one year. During that time, I resided in Maryland. The tenant during that period rented a washer/dryer from the Rent-A-Center store located in Chippewa, PA. I, myself being unaware of the rental itself or the time that she possessed the items, found upon my return to PA at the time of the tenants lease expiration date that the tenant had not been making the required payments due on the washer/dryer and had fallen two months behind. This was at the time of my returning to PA intending to move back into the main part of the house again after her lease expiration one month later, moved all of my belongings to my garage and the basement of the house since there was nowhere else to put them until her vacating the premises.

During this time, Rent-A-Center began calling the tenant trying to retrieve the items. After the tenant alerted them that the landlords (myself) belongings were blocking them in, Rent-A-Center told her that she would have to either move our belongings or to make us move them so that they could get into get the items or that charges would be filed against both the tenant and myself for refusal to return the property to them. At that time, I called the district magistrate's office to find out all the information that I could concerning my rights as the landlord where this matter is concerned. At this time, the district magistrates office informed me that the only charges able to be filed in this matter were against the person that rented the property and those could only be done as a civil matter and not a criminal and that "no" charges either criminal or civil could be brought against the landlord.

Also that we were not required to move our belongings for them to get in to get the washer/dryer that they were required to make arrangements with myself as to what date they would be able to retrieve these items, which was never done! One month later, when the tenants lease expired and she vacated the premises, she left the washer/dryer and never even told Rent-A-Center that they were to come and make arrangements with me to pick up their merchandise. Rent-A-Center therefore proceeded to threaten me and the tenant who no longer even lived on the premises with the police who said they did not want called any longer that it was a civil matter and that they needed a constable and not them. They never came to make arrangements to pick up their property and all around lied to both myself and the tenant! They told the tenant that they had been here to my home to make arrangements to pick up the washer/dryer and that I refused to allow them to get it when in fact, I had my fiance and myself called the store on several occasions asking why they had not come and they would tell me or my fiance that they would be there on a certain date or time and then never show up causing me to lose money from missing work!

They told people that my girlfriend both threatened them and threw things out the back door at them when they came into the backyard when in fact, they were never even there. They accused my girlfriend of having rented a TV from their store which she never did and accused both she and I with turning our dog loose on them and running up behind one of them when they were here to pick up the washer/dryer finally, which what happened was that my "harmless" dog got out while they were here to do the pick up and ran into the street and my girlfriend ran out after him and yelled for me to get the dog.

Then after the pick up, they went around the block and came directly back, called my girlfriend by someone else's name and accused her of having a TV that she doesn't know anything about and told her that she had better shut up while she was ahead since they had already filed theft charges against her which upon calling the magistrate again found out that they didn't even know what Rent-A-Center was talking about either. They threatened to call the police on both myself and my fiance for putting their property out on the sidewalk which did not happen before they arrived to pick it up.

I had told my fiance to call the store which she did and told them that we were putting it out on the sidewalk and that they could pick it up whenever they wanted since I had spoke with my former tenant the evening of 4/23/10 and she said that she had just got a call from them threatening her and I told her to call back and let them know that I would be home on Sat 4/24/10 between 8am and 12 pm and that they were free to come at that time to pick up their merchandise but that we would not be home after that. She said that she called them and that they would be there then but as usual they never showed up. At 6 pm, the former tenant called telling us that Rent-A-Center was at her door threatening her with the police and that they were here and we refused again to give them the merchandise. At that time, my fiance called them and told them that they could pick it up right now because we were going to put it outside since they wanted to lie and say that they were here to get it and were not.

While my fiance was on the phone with the store, the truck pulled up and picked up the merchandise. While talking to the man on the phone at the store, I was informed that they sat down the street from my home two days earlier in the truck for several hours but never came to the door to see if anyone was home or never called to see if they would be able to pick up the merchandise at that time. Also during the time, the one person stated that they had drove passed this morning and that they've seen my car out front so they knew that some one was home but they never came to the door.

I am a self-employed businessman and lost quite a bit of money missing jobs to make myself available for Rent-A-Center to pick up merchandise and they never showed up. My fiance is very ill and has her up days and her down days which has taken a toll on her health with the stress of worrying about the entire situation. I will also be filing harassment charges (as a beginning) against Rent-A-Center and will have to take the money from my pocket to file, money that does not come easy in these trying times and especially for a self-employed small businessman. I also would be glad to talk with one of your attorneys on this matter since I am not the only residents in my area that has had similar situations with this particular Rent-A-Center store or general manager.

On March 26, 2010, my husband and I got into a domestic dispute. I made a call to Rent-A-Center and asked them to pick up the two items that we were still paying on because I didn't want to be responsible for anything during my absence. When they arrived, I was not there. My husband let them in and also told them to take the LCD TV that was paid for in full. When I returned home and realized that the TV was gone, I went to the store and asked for the return of the TV. I was told by the manager of Rent-A-Center that he was asked by my husband to allow the TV to remain in the store until he (my husband) was able to come get it.

Even after I showed the manager the certificate of ownership with my name and my husband's name on it, he refused to release the TV to me, stating that he was holding the TV as as favor to my husband because he is a customer, when it was I who opened the account in the first place and added my husband to the account later. We both made payments on that TV. This is an emotional stress because I called the Long Beach Police Dept, who said my husband has the right to do whatever he wanted with the TV. I also called the district manager in Los Angeles, Mr. John ** that same day and for almost two weeks after that day and all I ever got was his voicemail but he still never called me back.

Today is the day for my buy out and the problem that I was having yesterday is still not being taken care of. The big boss has been told about the problem and care not to do anything about it. I would like this matter to be looked into before I have to go legal with this matter because when this gets out of control with double up money, I'm not going to pay it because I was trying to take this off before it came to that. I've never been late.

I've owned them, and this is how they treat you, like nothing you have to say matters to them. Mark is one of the workers in the store, and when you talk to him about anything, he says to you, "I don't feel doing this or I don't feel like doing that." So if you don't feel doing anything, why work with people? I'm really upset about this and would like to clear this matter up, close it out, and go to Aaron's where they treat people better.

I've been good with them since 2008 with some problem but they have been taking care of it but today, that was the last time that I'm going to be cheated out of money. I went to buy out something today and the money for the new contact had not been taking off. Now, I buy new 46" TV at 1000 dollars today, at different price. I can't understand. I would like this matter be taken care of because the buyout is tomorrow and I not going to pay double for their mess up.

I recently rented a couch and loveseat from your store in Bluefield. I understand they have to call. But one morning, they called and wanted to know when it would be there and I told them my daughter was bringing it. She was sitting in the parking lot waiting for them to open. I don't have enough room for the rest. Don't they know some people don't get up at 9 o'clock? I am very dissatisfied with their business and will go back to other place where I rented before.

I have been paying on my computer and I have it down to a $179 and now I am having some hard times. And now, they want to pick up my computer and my TV and they are the one who called me in to get the TV because they said it was a very good deal. Now they are calling 5-6 times a day telling me what they are going to do to me and I told them I have put so much money into this stuff that I'll be a fool to give it up. I asked them to work with me and they said no, they don't want have the payment. They want the whole thing.

I currently moved out to San Antonio, Texas on Mar 26th 2010. On April 3 2010 I went to this rent a center with a long time customer of yours Ana M R (who is my girlfriend) she was making a payment, and at the same time we were going to shop for furniture for our new apartment. And we're really excited to shop there since she (Ana) had been a long time customer.

While she was making a payment, she had mentioned to Mark if there were any job openings, prior to this question she (Ana) had introduced me (Margaret) to Mark as her girlfriend, after she asked about job openings he replied "no not at the current time, there are no openings", two seconds later after looking her (Ana) up and down in a flirtatious manner said "Well, hmmm I might have to just make one (a job opening available this week"! I (Margaret) then replied "that's very rude Mark to disrespect me and my lady like that"!

He just went about his business and did not apologize but did wish us a Happy Easter. Not only was that poor customer service, But Rent A Center lost the opportunity to make a large sale and the opportunity for a repeat customer. I find this hard to believe that such a large company like Rent A Center would employ such people such as Mark at store #3769.

I want to know whatever happened to price control. Do you know how badly the Rent-A-Centers are taking advantage of the poor? My daughter is renting an Acer Notebook (mini laptop) from them. The price is the same in all stores. She pays $23 per week. The Notebook retails for $299. It has to be rented for 62 weeks before she owns it. This means the store will make $1,426. Who is allowing these businesses to take such advantage of the disadvantaged?

I saw a TV and went to inquire about it. I found out it was a 90 day same as cash purchase. I gave them $60 cash that day and they delivered the next day. The same day, after about two hours of usage, the bulb went out. They came out the next day and picked up the TV and gave me a replacement. A couple of days passed and I made a $100 payment still no TV. Just yesterday they gave me my TV back only for other problems to arise. The screen goes in and out. It's suppose to be an HD TV but it doesn't look like the HD TV. I had as a replacement and my intentions were to pay it off but I'm very unhappy with this product so now I'm out of some cash and no TV. Mind you, this has been going on for two weeks. Fan is very loud and screen goes in and out.

I have rented from Rent 8 months and now going through financial problems and have missed one of my two week payments. They have been horrible at customer service, harassing me at work which if they called. I could handle but they show up at my work and I work at a local home improvement store, they follow me around while I wait on customers.

I can't believe this. I even told them to go to my house and get the bed I rented but that computer would have to wait till the first of month cause I need it for custody battle I'm going through and I have to wait till first to get a computer to transfer information to and they insisted they would keep harassing me at work and wherever else, it's a night mare.

I'm so upset. I'm already stressed from court battle for my step son, his mom is on meth and cps took him and its taking everything I have to fight for us to get him, then this. I'm sending them a certified letter Monday to stay away from my work and pick the bed up but I can't return computer till I can transfer information for courts on to another one not to mention all the payments I've made and balance was increased on one item and I've never been late before this time, it's crazy. They should be shut down.

My customers at work had to wait while a rent a center worker stepped in front of me while I was talking to the customer. I started crying at work from embarrassment, my preformance at work was horrible because they continued to stand at register while I waited on customers and embarrassing me. It was such a nightmare.

I bought a TV from rent a center after having it for about one month the picture went out. They repair it, in about three weeks the sound went out. I call the store and reported it to the manager Wendy she said she would send someone out that day on one showed up. Three days later one of the sales people call to remind me of a payment. I told him that" I'm not paying for a TV that I can't see". I spoke with Chris which is a manager he offer me another TV to replace that one. It has been 1week and no one has came to get the TV .The manager Wendy told me today that someone will be by .The store has close and I still have a TV with no sound. I'm displeased with rent a center and I would never buy anything else from them.

They hit my gate with the company truck and they didn't report it to you all. I told Paul that we need to fix my gate and never did I'm not happy with that. 400.00 worth.

I rented a new dryer that still had the stickers on it. The dryer came with light inside and dried clothes really fast. After a short time, it was making a loud noise. They came to take it to fix it. They brought me one to use that dried really fast. They called to tell me my dryer could not be fixed. After a few months, they told me they were coming to get that dryer and bring me another one. The one they brought me takes hours to dry a load. I have complained to them so many times about why I bought a new dryer and ended up with junk!

I had Rent-A-Center pick up a living room set and a television. One they were supposed to pick up between 3-5 pm. They did not arrive until 7:45 pm. When they were trying to wedge the furniture out the door and realized that it was not fitting that way, they had left multiple scratches on my oak real hardwood floor. I told them what they did and showed them what they did. One of the two responded back to me that this is a trap. I asked him what that meant and he replied we pick up your stuff and we have to pay for this that is a trap.

Of course, I was not a happy customer. I called the manager Randy and told him what had occurred and how I was treated. He guaranteed me he is notifying the headquarters and this damage to my hardwood floor will be taking care of. Now, of course, I took pictures and the two men took their own pictures. When my husband was told of such situation, he spoke with the manager over the phone to make sure this problem would be resolved. The manager told him the men showed him their pictures and they were small. My husband told him to make sure this gets resolved we have pictures. The manager stated he would call tomorrow to see what has to be done. That would be 4/6/10. We are great customers and have two other accounts with them.

I moved down here 5 months ago into a house my sister rented for me. She rented a washer and dryer from RAC. I have requested 5 dryers in 5 months. The last guy told me, I had electrical problems because their dryers work. I had the electrical checked and just as I suspected, they don't have a clue what's going on. How can this place stay in business? They bring crap out to rent to people and the servicemen are as dumb as the broken equipment.

You call for service and then are told that they will be out the day after you called. Then you don't know if the piece of junk that they are bringing will even work when it gets there. I personally think they should just close the doors or let someone else run the place. It seems like a great idea, renting to the public. They're just not smart enough to do it. I personally will never rent from them again. It's far easier to go to the laundry mat.

Rent A Center is a joke... Do not buy any items from them. Over several years of dealing with Rent A Center, my husband passed away. At the time, the Manager Tony was very helpful and gave me a week or more to get things under control. Everything was fine for a long time. I never made a late payment nor were any payments not made. Over the course of many years, I purchased a living room, dinette, bedroom, stereos, TV's never had a problem. Until they hired a guy that could barely speak English who's name was Eddie G.

My payments were due on Saturdays. This employee would call my home every Saturday morning at 8 a.m. reminding me to make my payment. After several request to the Manager to not let this man call my home so early on Saturday mornings. They continued every Saturday morning. I finally threatened to pay off the entire balance of what I owed and never, ever deal with this company again. After several attempts at trying to talk to these people, about the harassing phone calls every week, I went into Rent A center and paid the balance in full. I told them that I would never deal with them again. They called my house on numerous occasions trying to get me to buy something. I informed them that I was done dealing with them, since they don't seem to understand when a customer makes a complaint about an employee, they are demanding something to be done. Unfortunately, Rent a Center lost a very good customer who has taken their business to Aarons.

I moved to TX for 3 months and needed furniture. This company, Chuck (salesman) beat a competitor's price. He said it was good for 3 months. It wasn't, though they eventually agreed. On delivery date, they forgot the bed and had to come back next day, resulting in more waiting time. The pick up was a nightmare. I called 2 weeks in advance, confirmed 3 days before and they still lost it. Instead of 1-5 pm, they showed up at 7:45 after many calls. All the delivery guys at all times were nice. I would never use this company again!

I purchased a washer dryer set (Frigidaire). From the start, the washer would not spin out. Rent-A-Center took it a couple of times and brought it back and said it was fixed when in fact they never fixed it. I called Jenn the manager and was told they would come and get it and swap it out for another washer. They brought a black washer that smelled like sour milk and my set is white. I fought with them to come and get the black washer and to fix my white washer but I got told "we don't know what to tell you."

I withheld my last payment until the washer was fixed and then I found out that the washer had been charged off months earlier but I was still paying. Now I still have a broken washer that I have invested $3,000 dollars into and for what a washer that they refuse to fix. Rent-A-Center is a company that should be closed down for I am not the only customer that has had bad dealings with. Also, when they came to pick up the washer to fix it, I received a broken storm window and damage to the door frame on the side of my house that they went out of.

My husband and I were not home. My 15-year-old daughter called us on our cell phone and said Rent-A-Center was beating on the door yelling "I know someone is in there. Now open the door." They had been banging on the door for about 15 minutes already. I told my daughter to open the door and tell them that we were not home and they would have to come back later because the only people home were minors.

John ** told my 15- and 12-year-old daughters that they would be back at 7pm with the police to get their merchandise and have us escorted out of the apartment. Of course, this completely upset my girls and the two younger siblings who were there with them.

My neighbor came out of her apartment and told them they needed to quit beating on the door like that because they were disturbing everyone in the building. They proceeded to tell my neighbor that we owed them money and if we would just give them their **, they would leave us alone. Mind you, we were only one payment ($55.00) behind and had been paying on it for a year already. On our way back into town, my husband and I stopped by Rent-A-Center to tell them to come get their stuff.

I told the two men who came to my house that they had slandered my name to all my neighbors by yelling like they had and that they should never threaten minor children. Both the men stood there and lied to my face telling me they did not say anything to my neighbor and did not threaten my children. I have tried to call the district and regional managers and even had a gentleman from another Rent-A-Center send the district manager an e-mail and have gotten no response or call backs. This is completely uncalled for, and they have embarrassed my self and my family.

This girl is very rude and talks down to the customer. My 32 year old daughter was interested in purchasing furniture and she cut us short and treated us like we were beneath her dignity to work with. She is a nasty person to talk to and I would never do business with Rent-A-Center again. They are not nice people to deal with. I felt belittled and insulted because she treated us like we were not good enough to do business with her.

What happen was that my car broke down and I had to pay about $450. I was left with $10 for food. So the last time I called to let them know that I didn't had any money, they said, "Oh, we can't help you." Okay, so my brother pay for me. Know that I didn't call them. They said, "Well, this is how much you're going to pay," and I explained to the manager what happened. He started yelling and screaming on the phone like calling me names. That's not a way to talk to a customer. That's not a way to make business.

I called to see what Rent-a-Center on Lincoln hwy in new haven Indiana. I normally only deal with Barb, but when I call the new guy answered and was completely rude to me. I told him that I deal with Barb and he said, "well you do that", and hung up on me. I tried to inform him that I was coming in tomorrow to make a double payment due to missing 3 days of work due to illness. He hardly let me speak to tell him my situation. I no longer want him calling my house or coming on my property.

I purchased a computer last April, 2009, and I am still paying for it until now. I am paying $81 bi-weekly for this computer. Rent-A-Center tells me I still have to pay $500 on the computer. I also bought a sofa and loveseat, along with 2 tables and lamps from last September. I asked them by February, 2010 how much would my balance be at that time. They said $1,600. This is March, 2010, and my balance is still $1,600. I am making payments on time,but this is really taking a toll on me. I have rent, and other bills to pay. Can you please help me? I have a 16 year old son that I have to take care of, and other bills. It is very hard for me to make these payments.

I got a few days behind on my TV and asked for an extension for a few days. The guy on the phone told me, "If you don't pay then we are going to have to call the cops." I got really angry and told them to forget it and come pick up the TV. Then they told me they can only pick it up on certain days from 1pm and later. I told them that I work out of town and leave at one. Then they told me, "You need to make sure someone is there so we can pick it up or you just have to bring it in. We can just pick it up when you want us to."

I have a loan with them and got behind. I got behind on my bills and asked for help. They told me, "We will keep going to your job and calling if you don't come in to make a payment." I told them I am trying. I feel like they are harassing me at work. They are always rude and told me, "Just like you pay your electricity you need to pay us." I asked if there was any other way I can pay my loan and not every two weeks. I just want some help.

I am writing this to let you know that I, and on behalf of my mother, are complaining about store at W. 11th Street, Tracy, CA, 95376 regarding our payments. My mother sent her payment of $250.00 on 3/3/2010 and I sent my payment of $100.00 cash on 3/8/2010 in to the Tracy store. My wife and I have been receiving threatening phone calls and harassment from your employee (Will) regarding payments we have made. I am also being overcharged for my TV, refrigerator, washer and dryer which are all used.

I will not surrender any or all of these properties or make future payments until the Tracy store is investigated about payments that have been made, and the over charged price on all items. I will take legal action if needed. I have found several complaints on your consumers report site which fits the problems we are currently having.

Don't shop Rent A Center, don't work for Rent A Center period. History lesson first: I started working for Rent A Center in 2003 as an account manager, now called a "CAR" customer account rep; it seemed like an okay choice at the time but as time went on, I realized that like all the other "big business" companies out there, they are as crooked as can be. Starting at the ground leve,l I had the chance to experience it all: sales, deliveries, and collections and management.

No matter how good the offer seems, it's a lot of smoke and mirrors. Once you're in the door, you're got that goes for renting from them or working for them. While working for RAC, I sustained an injury. At this point, I had worked for the company for 6 years and had been promoted several times to the position of Lead Assistant Manager. Immediately following my injury, I reported it to my supervisor and asked him to file a report as I was instructed to do more than a handful of times each year I worked there. It's common accident reporting procedure drilled into everyone's head day in and day out.

Do you think he did it? No. I subsequently had the next day off and he asked me to see how I felt the next work day. Two days later, I returned to work with an "appendage" swollen to the point that it won't function correctly and in extreme discomfort but manageable. Working for RAC, you quickly learn to build up a pain tolerance; it might have something to do with being required to lift several hundred pounds of appliances and furniture up flights of stairs over your head. Hmm, food for thought.

Anyway I requested again that I be allowed to go to the ER to have my "appendage" looked over by a physician, I asked if he had completed the report he said he was working on it. I continued on for 2 days this way. The reason I hadn't gone to the ER was that without the proper documentation, it would have been on my dime. And that wasn't going to happen after 6 years of dedicated service to a multibillion dollar company that couldn't obviously care less about its bread and butter so to speak.

So by the end of that week, I had worn them down and the report was started that day again. After going to the ER and finding out that I most likely had a torn rotator or at the least and extreme sprain, I was immediately put off work. This cost me my career, and cost me my cars, both of them and the race car

One of their employees took it upon herself to take my cell phone number home with her and call me with threats, they were text messages. I'm in fear of this woman, in fear she will get my address as easy as she got my number from the store files

I was away for a few weeks. Prior to that, I tried to make a payment. The employee, Maria, refused my payment and told me my account was terminated. So no payment was made. Then one night while I was away due to my medicines that I'm on, the employee, Maria, started texting my cell phone at 12 am uttering threats towards me. This kept continuing. Finally, I looked the number up online and it came back as the employee for Rent-A-Center and she also is harassing my mother who is terminally ill. She's calling her and saying shes a **** liar. My mom does not need that kind of stress.

So anyways, I have gone to the police with this matter. My family members have spoken to Adam, the manager, which nothing has been solved with this employee. As to this day, she is still calling everybody and harassing them. I don't think it was appropriate for a Rent-A-Center employee to leave the store with my phone # or any of my business at that, calling me and harassing me with her personal phone. Who's to say she doesn't get to my address as easy as she did my number.

Please respond to this complaint to see if we can resolve this matter. Due to the harassment of the employee, I'm afraid to call or appear at that store. If we can't resolve this matter, I will look into pressing harassment charges against that store and its employees. The police have record of this harassment as well the employee's phone number. It has caused me to have fear. This employee got my number so that means she has access to my address. She took my confidentiality out of your store and used it to harass me. She has texted me threatening me as I've stated above. The police have a report of such matter.

I'm a consumer for almost five years. I always take the 90 days route on my items. I had purchased a plasma TV the first week of Dec.09. Ninety days was 1.082. I was never late after the 90 days. I've been paying cash as well my credit card. I can't find some of my payment slips but I have banks statements. I had to have the district manager intervene, they stated that I only paid less than $500 and the 90 days is 3/4/10. The manager, before this new worker came aboard. I never had this problem and been treated with disrespect.

Noe has broken into my building, and has now resulted in coming to my job making idol threats. My payment is past due, however I travel quite a bit for work and I am unable to get there in time. I have explained this to him and the other girl who works there. They pretend to be apologetic and then continue to harass me. They call me and my family, bang on my door at all times at night, and make threats to break in my house. This is unacceptable and not even close to good business behavior. This has caused me stress and fear. They continue to threaten me and cause due stress at my job.

When attempting to purchase a computer that I entered into an agreement to lease just a few months prior, the store manager in Traverse City, flatly refused to sell to me. I had to have intervention from another employee as well as the manager's district manager to ensure me that I could purchase. Then, more than 8 months later, I contacted the store to inquire about any possible warranty options that may still be on the computer, and this same store manager refused to allow me to speak to anyone about this. Spoke in profanities to me and then abruptly ended the call by hanging up.

On December 21st I rented a recliner (item number 0367602806; serial number 02806; model 5470325). I had already paid the full month of February when I called the store and asked them to pick up the recliner since I was given another recliner by Vitas Hospice Care for my dying mother. I also asked them to refund me the remaining amount for the other 3 weeks. I was told they don't refund. I also asked them numerous times to pick up the item; they kept telling me tomorrow. They were very rude to me.

An employee told me he is not my husband nor my son and that if I didn't stop, he would hang up on me. The manager was also very rude to me. He told me they will get to it when they can. He was also very impatient and abrupt with me. I think they need to hire some people with more professionalism and with some public relations skills. Even if the area is considered a low socio-economic area, they need to learn to treat the customers with dignity, courtesy and respect. After all, no customers, no money.

Last night, 2/11/10, I had my son leave a message. This morning I received a voice mail from Mr. Lionel **, district manager. I had my son returned the call and again they were giving him the run around. The manager told my son they will send a form to refund me the money but will have to wait for next week for the item to be picked up. Again he gave the phone to another employee named Travis who refused to give his last name. After my son told him that I was writing to Consumer Affairs to make a complaint, my son was told that they will pick up the recliner today. I don't have sufficient space to hold two recliners; it's a small area and my mother's hospital bed is in the middle of the living room. Please, I need some help with this matter as soon as possible. Thank you. I'm a very deceived customer.

I purchased a bedroom group and a washer and dryer from them and I only received a contract for the bedroom group and was told I was getting a new mattress and ended up with a used one. When I asked for the one I was promised, I was told that it would cost 3 times as much. Then I was told one price for a washer and dryer set and never received the contract so I have had to pay over and over again for this mistake. I have been paying every month for my merchandise and I am continually harassed day and night and at work about 30 calls a day from these people, because they can't credit my account correctly and then I end up paying double what I would if they would have fixed it in the first place and this is still continuing.

I have left three messages with corporate and still haven't received a phone call back. I have paid for the use of the washer and dryer and haven't been able to do laundry in over 2 months because the washer and dryer broke down the beginning of December and it took them 3 weeks to "schedule" a swap out and the "swapped" washer never worked from day one. And I called them after the new year and let them know. I again called two weeks later asking for my washer and was told by Russel that it wasn't back in.

Then when my "payment" was "due" again, they called me and asked me for a payment and I told them that I was paid till the end of the month and they again told me I was incorrect and need to pay an additional payment to get "caught up" and at this time I was told that they had been trying to get a hold of me for over three weeks to schedule a delivery of my washer and dryer (at this time I was also told that my dryer wasn't ever sent out to be fixed). I scheduled for the following Saturday at between 2-3 pm and they failed to show up but told the bosses there was no answer at the door. I was home all day and have dogs so if someone would have come to the door the dogs would have barked.

So this being said I was again called today and was told that I needed to pay over $300 or my merchandise would be picked up. I asked about my credit and when I was going to get my w/d back, they said without the money, I wouldn't be getting anything and I can't have a credit. There is so much more.

I can't remember when or how long this problem has been going on. All I can tell you that I had this laptop for a little over a year now and in the month of Jan. 2010, it has gone to the shop at least 3 times for the same thing and also in the month of Dec. 2009 for the same thing. This has been an ongoing thing and it seems like the store or the DM is not doing a thing about it.

My husband contacted the store back on 2-2-10 about this and this was a week after we got this laptop back from them. After he talked to Barb at the store, I wasn't happy so I contacted their 1800 number.After calling them twice, the DM decided to call me back and I talked to him and he informed me that they will find me another laptop. Well, now here it is going on a week and I still don't have another laptop and at the end of the week which will be 2-13-10, my laptop will be due a payment. I feel why should I make a payment when nothing seems to be getting done.

Now, I really don't want to get my attorney involved in this but if I don't get some kind of headway with this, then I guess I won't have no other choice but to do a legal way. I gave the company and the DM enough time to take care of this matter and I'm just so sick and fed up with it all. Let's say this laptop has been in and out of the shop for at least 6 months for the same thing and now their tech is trying to say that I'm at fault and that I used up all the memory on this laptop. But you know what, I talked to my tech and if that was the case, well, then their tech didn't do their job all those times when it went in the shop because if they did, I can't use up all the memory on this laptop for what I do.

If they would do their job, period, I should not be having the same problem over and over. I really hope you can help me in this because like I said, I'm sick of all this and I feel like I'm being played with. Now I do understand that we had a winter storm this weekend but they should have taken care of this way before this. When I asked for a different laptop a few months ago, the manager, Greg, at that time told me he couldn't do that. Please contact me asap on this matter.

My father is renting from Rent-A-Center. He is not competent to make his own decisions at the present time. I have a power of attorney over him, at this time. There was an issue with an employee from Rent-A-Center going to his apartment, and making an offer for a Courio cabinet filled with Steelers merchandise, and the Rent-A-Center employee told my father if he gave him the Courio cabinet, he will apply a payment to his account, and he would not have to worry about making a payment. They took advantage of an elderly man who is not in his right state of mind. They made an offer for furniture in my father's house, and applied a payment to his account.

I have been a long time Rent A Center customer, religiously paying my bills with them on time. I have a couch sofa and refrigerator. People say you pay for convenience and yes that is surely true with Rent A Center. In no other circumstance would I ever use their services again. After faithfully paying my bills for almost 2 years, I ran into some financial hardship. Who hasn't? I still have been paying my bills, just a little late. It is truly disgusting, piggish, and unprofessional the way they harass me calling 10 times a day even after I advised them that I will be paying a little late.

They knock at your house door like the federal marshal, it is just ridiculous and humiliating. The gas and water company have more cooth and understanding than they do. Prior to having the financial troubles with them about a year ago, I moved to a new house and when I originally got the sofa and couch, I was told that if I ever moved that they would come and move the items for me.

Well, don't you know it. When I am ready to take advantage of this "service" I pay for, "Oh. we no longer do that". Wow, okay, thanks for nothing, Rent A Center. I would rather have a house full of nothing before I ever deal with your company again and I will surely tell everyone how I truly feel about you. I can understand if someone is severely delinquent but being late on 1 payment and telling you that I will be, shame on you! It's embarrassing, frustrating and it makes you feel like a criminal. I stress out more about my $80 Rent A Center payment than any other. They do not let up and they do not allow any delinquency even at the smallest. They are your friend when you sign up and make payments luring you into other items. As soon as you need something, you are a criminal.

I was only a few days late on my weekly payment. They know that I pay two weeks in advance because I get paid bi-weekly. I was not at home, but my wife and kids was. They called me and I told them I will be home in the afternoon so I will stop by the store. They sent someone anyway to collect the funds or pick up the laptop I rented. My wife advise the Rent-A-Center employee that I was not home.

The employee went back to the van which was blocking my wife's car in the driveway. The employee came back to the door and started banging harder on the door demanding payment of the laptop. Again, my wife advised him that I was not home and stop banging on the door like that because we have a little child in the house. The Rent-A-Car employee banged the door even harder causing my wife to be afraid for her life and my son. My wife called me and I can hear the banging from my cell phone.

I advised my wife to call the police and I will be on my way. At this point, I was mad as hell and raced home to confront this person. By the time I got there, the police was already there and my wife and kid was crying. I rushed towards the Rent-A-Car employee, but luckily, the police grabbed me before my hands reached him and told me he had it under control. The next day, I called their corporate office and Better Business Bureau and filed a complaint. I also filed a complaint with the police, by that time the employee had already quit.

I took the laptop back, erase all of my data and advised the manager never send a thug to my house again so I took the laptop, slammed it on the floor into pieces and walk out the store. A month later, they had the nerve to call me back to see if I wanted to rent something again since they have a special. I advised them never to call me again and hung up the phone.

I called Rent-A-Center to request a service due to my computer had various spywares on it. The tech then after servicing my computer, advise me he needed a payment, said my payment was due again. I stated to him I was not aware of that, I thought he was out just to service, not pick up a payment or I would have made arrangements for that. I earlier advised the store prior to him coming that I will pay on the first as I always due with one lump sum payment. He shortly became rude with me and called the store manager, Franklin.

He then got rude on the phone as well. I felt intimidated and insulted being I had been paying over 1,000.00 dollars over 6 months, paid off one account and opened another with never missing a payment and this the way I get treated. I stated to the two of them, when you approach someone home, you need to state is this a service or a payment pick up. You don't muscle me into a payment after you give a service I am paying an arm and leg for, plus your competitor at Wal-Mart sells the same computer for $399.00 and I am paying five times over that and you want to say you're doing me a favor?

I suggest you check the market with your competitors and treat your customers with better respect because they can come pick this computer up and with 2 of your payments. I can become a customer of Wal-Mart with better satisfaction, and you can look for another customer. Tremendous amount of stress, I felt harassed in my own home with two men talking, at the same time, rude to me. I told them I will never allow them to come out and service me ever. I was terribly insulted and ganged up on with negative responses from the both of them.

On January 19, my wife got a phone call from RAC about us paying for our account. I gave them a verbal agreement to pay that day (Thursday). My wife asked if it was possible to pay on Friday because of some other things had come up. They refused to give my wife the extra day and wanted the dryer and TV because we're behind 2 weeks. We have been paying for these 2 items over 2 years. They have helped us with 2 extensions but other than that, we have made our payments.

My wife told them I was not home and please wait till Friday. But they came over wanting the dryer and TV. They called my home phone in a very unprofessional character. This was totally uncalled for and it sent a very wrong message about customer service. My wife and I work hard for money; it seems so unfair to be treated like common thieves.

In 2007, I rented a 57-inch projection HD TV from Rent a Center. They told me it was used TV, but that once I paid for it, I would get a new one. Right before I was done paying for the old TV and ready to get my new one, Rent a Center changed their name to Get it Now. They said that I wasn't getting my new TV because they changed their name, but corporate office was still under Rent a Center. So in effect, I paid full price for a used TV, which does not work. I feel I should get some of my money back or a new TV.

I rented an LCD TV from Rent a Center. I allowed my brother to stay with me because my apartment is in his name to help him out, but only I make all payments regarding my place of residence. When I rented the TV, instead of them placing it in my name, they placed it in mine and his name. Long story short, my brother stole the TV when I left home to go to work. He has since been removed from my home and I have filed a police report for him stealing the TV.

I felt so embarrassed that I continued to make payments, but when I mentioned to Tasha, the manager, she developed a nasty attitude and refused to take my police report. Now, I am being harassed. I rented a Dinnette set and she says that she was cancelling my account and asks me to return the merchandise, so I had them pick up the dinnette set. I will file charges for harassment, if I have to, regarding her inappropriate behavior. I would never allow myself to be placed in a position like this, had I known my own brother would steal from me.

I used Rent-A-Center in Weymouth, MA to purchase a mattress set. I was told up front if there were issues with it, they would replace it as they had known complaints about recent mattresses purchased. I had no issues with paying the bed off before the 90 days -- still way over paid for it. The mattress was horrible which had the issues they warned me about. But it became such a hassle to try and get the replacement. I just gave up and chalked it up to experience.

During this, because they appeared to be accommodating when I complained about my mattress, telling me they had none in stock but would get a shipment in the next 2 weeks---which by the way went on for over a year, I chose to get a large flat screen TV from them. When I figured out what the final cost would be as opposed to saving up and buying one, I returned the TV.

Here's the kicker. When Lewis came to pick up the TV, I asked for a receipt so I had proof it had been returned. He balked for a bit but finally gave me one. The calls started the following week when the next payment would be due. They called me multiple times at home and at work even after I told them I returned the TV. Then the idiot on the phone asked, "Well, do you have proof?" And when I said, "I most certainly do. I have a signed receipt from the day it was picked up", he sounded like he was not expecting me to and became a little irked that I had proof. I explained to him if they called me one more time, I would go after them for harassment. I never heard form them again.

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I rented a new couch and loveseat, used coffee and end tables and lamps, used stove, 2 used TVs and 1 new, and a laptop. I have been paying on this stuff since January 2009. As of December 2009, they tell me I still have until October 2010 until they are paid off. I have paid over $10,000 as of December. I cannot afford to do this any longer. I bring home $244 a week and it is taking $224 to make my payment and I don't have enough left for bills. I have since returned the dining room, living room, tables and lamps and laptop. They tell me that I can get the laptop back if I pay $1900.00. I can buy a new one for that and have been paying $30.00 a week on it since January to December, and the pay off is $1900.00.

I cannot make heads or tails of my receipt. When I pay and when asked to explain, they are reluctant to tell me anything, just when you will be in to pay us. I don't think that these practices are fair and something needs to be done about this before other people get taken in. The prices that are on these items when you buy is nowhere near the same amount that you pay. Please help me before I lose everything that I have worked for this year. I am sorry for being so gullible.

Due to a marital separation, I was forced to rent to own a leather sectional, a 42-inch flat screen TV and a surround sound package. It was unfortunate, but fine for the time. The initial problem started when the first payment was due, and I received no less than 5 calls on that day regarding that payment, even though I had told them when the payment would be made that day. I took care of that and most subsequent payments online, seeing that I grew quickly tired of the incessant phone calls. What I did not foresee was what their reaction would be once they could not get a hold of me by phone; messages on my apartment door, showing up at my apartment at all hours of the day or night, etc.

I then ran into the unfortunate dilemma of losing my full time job and income in mid December 2009. I still attempted to make payments on this stuff until after 1/1/10, but once my payments stopped, they began the incessant calls, showing up at the door, ringing the buzzer, and went to such illegal lengths as to call my mother and tell her that they were looking for me, while leaving threatening messages on my phone. What is most disturbing is that I was forced to sign up for "Benefits Plus", which was supposed to protect me by paying my payments for me should I lose my income. That's funny, since you have to go to the store to pick up the claim form, and then negotiate with them as to how much they will demand from you. I have resolved myself to have them pick up their stuff tonight, and to go without any TV or living room furniture for my kids because I will not deal with any more stress from such an illegal outfit.

My monthly payment was due on the 4th of the month. I talked with them the same afternoon. My car would not start. I informed them that I would be in the next morning, which I did and the manager wanted to charge me late charges in less than a 24 hour period. I told her that's all I had. I'm on a fixed income and that's all that I have. She refused the payment. Another employee there tried to explain it to her about what a good customer I am to them and she threaten to write him up for having a conversation with me about the payment and continued to be rude to me.

I have nerve problems and she upset me a whole lot. I had to have someone to drive me. I live a good long ways from Fort Valley and i am still depressed about the situation. I don't know what to do. Also, a few days later, I was sent a letter about the payment with the same late charges on it. It would seem to me that if they needed the late charges then it would be more by the time I received the letter. What do I do in Musella?

We are renting a washer and dryer, and on December 23, 2009, the dryer stopped working. Fine, they repaired it. But then the washer stopped in January 2010. Now with getting dryer back and using a compact washer in place of my own working set, my dryer has stopped again, and I still don't have my washer back either.

It's been hard to get anyone from Rent-A-Center to fix my washer dryer set and get it back working. I refused to pay a rental on non-working appliances and still have to go to the laundromat to get clean clothes. Our bedding and jackets can't be washed in this little set they gave me to use. And now, even though I got my dryer back, it's not fixed. So I have no dryer, and they kept telling me things but don't follow through with what store employees are promising me. It's been almost a month since I have had my set back working. Please help me get this straightened out.

This past Wednesday a Rent-A-Center box truck came to pick up a washer and dryer from my house. On their way out, they knocked down the power line to my house which also knocked down the pole attached to my house and destroyed the meter box. Hose and Chuck were the two Rent-A-Center employees that came to the house, Hose being the driver. The power line that took down the pole also took a piece of the house with it. I called Progress Energy to the house so they can get the power line off the ground. That was around 5 pm. When Progress Energy came to the house, they had to cut the power off to the house so they could re-attach the power line.

After finishing, they tell us that they cannot turn the power back on to the house because of the damage to the meter box and that it would be a hazard to turn it back on in that condition and they told us that we needed to get an electric company out to fix the box before they can turn it back on. Mind you, we have an electric run home, we use space heaters for heat and an electric pump house for water so not only did we not have any lights but we had no heat and it was extremely cold. We had no water, no nothing and it's going on 7:30 pm. I called Rent-A-Center. Hose, by this time, came to find out and he still had not even put in report about the situation. I told Hose that what was going on and he seems unconcerned with what my family and I have to go through right then and more concerned with not having to take responsibility for this.

After reminding him that he was driving the truck and not me, also acknowledging the fact that it was not intentional, he tells me that he is not going to be able to find an electric company this late and that there is nothing that he can do about it. They were about to close also anyway. I asked him if I can find one, if they will be able pay for it and he says they have some kind of H&R block card that would take care of it. I, unlike him, find a 24-hour electric company in the phone book called Progressive Electric Company and I asked them to come out. But of course, they need to know that they are going to be paid. I give them the number to Rent-A-Center so they can confirm the payment. When the technician calls back, he not only tells us that he cannot come out that night but in his words, he was getting the run around from Hose when it came down to the payment.

I called Rent-A-Center to see what the problem was and hose tells me that he doesn't think that they will be able to pay for the repairs to my home. I expressed to him the extreme concern for my family and our living conditions at that point in time and Hose showed no concern at all telling me that there was nothing he could do about it. I came to find that there was something he could have done about it and he could have put us up in a hotel. All he offered was for us to pack up all of our food and rush to the store before they left and put all our food in their freezer. My two children, my fianc and I had to spend the night in a freezing house. My kids woke up several times in the night, shaking and I had them more than fully clothed.

The next morning, a very concerned technician came to the house just to see how bad it was. It was bad. He told my fianc, Zachary Carl, that he was going to go ahead and start calling Rent-A-Center to make sure he was going to get paid and to get the ball rolling on fixing the problem. That was at 8 o'clock in the morning. I started calling Rent-A-Center around 8:23 am but they didn't open until 9 am. When they opened, I spoke with Ty, the store manager, who knew nothing of what happened and there was no report written up on anything so I had my fianc explain the situation to him in the end. Ty, the store manager, was very helpful unlike his employee. We were given the run around by almost every Rent-A-Center person we spoke to. Ethel, the rudest liability manager, and David **** is just a jerk.

Progressive Electric Company had put in the paper work to Rent-A-Center early that morning. In their words, again, they were given the run around to avoid payment and also delay the inspector. The payment wasn't confirmed until around 11 to 12 pm and you have to get to the inspector way before that just so he'll come out that day. The electric company's technician, Clint, finishes around 3:30 pm that day and he tells us that he doesn't think that the inspector will get there until midday on Friday. I called Progress Energy to tell them that the electric company has fixed the box and I now needed them to come and turn the power back on. They tell me that they can't until the inspector gets there.

After I get off the phone with Progress Energy, I called Ty and let him know the situation and he tells me that he is going to call the district manager, Darleena ****, to see about getting us a hotel. After calling the headquarters several times and even calling ABC 11 Troubleshooters and letting Rent-A-Center know that I did that and my fianc is having conversation with what seemed like every head person in the company, we got a hotel but the damage is still done. My youngest son woke up sick, his nose was running and he was coughing. It is 5:53 in the morning. I've been up with my youngest since 2:30 am. He has been vomiting non-stop and he can't hold his stool.

If it were your children, your four and five-year olds, what would you want from Rent-A-Center? Would a hotel be enough? Would that cover the stress? The sick children? The lack of shower, bathroom and not being able to brush our teeth? As grateful as I am, that my children do not have to endure another cold night, watching my son vomit and **** all over himself makes me say with no problem. It's not enough and the people should know what kind of lying artist runs in Rent-A-Center. My son is really sick. My family was treated wrongly and the whole process was handled very poorly by Rent-A-Center's management except for the store manager Ty.

They harass me at work. I have told them I cannot talk at work. They call my friends and family looking for when they have been advised not to. They are overcharging me for a TV and a dinette and they should not be able to get away with it. It has been very stressful and embarrassing for them to harass me at work and for my friends and family.

I honestly have to say, after reading some of the consumer complaints about Rent-A-Center, I'm shocked that they're still in business. I went to Rent-A-Center a few weeks ago to find a recliner lift chair, needed for surgical purposes, they told me to come back a few days before the chair was needed. And so I did, so now being a few days away from the procedure, I went back to make the arrangements to have it delivered.

When I arrived, a man greeted me and asked if I needed help. I then proceeded to tell him what I needed, being that the guy I spoke with was at lunch. As he was looking up my request, he handed me a rental form. He said to fill out the front of it. I sat down and started to fill out the from, I then simply asked why my SS# was needed, they stated for security reasons. I then continued with the form, and immediately came to a halt again, wondering why they needed all of my personal information meaning, my spouse's info, clear down to what kind of car I drive.

I then asked why and again they said for security reasons. I said, "Well, I don't think that is necessary", and again they disagreed. I then stated I was only in need of this chair for one week but according to their service, there was a two week minimum, which was fine with me because I had intentions on paying the balance in full. He then said, "Well, then just put your name and your address and at least four references". I said okay. Well I got to three references and I just did not have another to put down. I tried to explain to the man that I could not put anyone else on, he then said, "Well, then I can't rent you the chair." I then turned to the manager, as he too explained me the rental agreement form had to be filled out.

I then said to him my situation of only needing it for the two weeks and paying up front, but he insisted that that was no excuse, I then simply asked for his supervisor's name and number, he started to tell me and I asked for him to write it down. He refused and then proceeded to walk away. I said I wasn't leaving without the number, which was rightfully mine to have. He then turned to his co-worker and told him to call the police. I then said, "Are you serious? You are required to give me that number".

I then stated I would be back, and demanded that he give my rental agreement back, being half of my personal information was on it. I grabbed it and left, and before I could make it out the door he said, "I know where you live". The scary part is this man really does know where I live from just one glance of personal information that in my opinion was not needed.

This is an update to what was posted on 1/4/2010 under Russell in Okeechobee, FL.

As of 5pm today, Rent-A-Center came again to our door knocking. When I answered, I asked which one he was and he answered Carl. I said if he was the same one calling here with harassing messages and beating on our door for 15 to 20 minutes, tormenting our dogs inside knowing we are not home. And he looked at me and replied, "Ya, I want my TV!"

I looked him directly in the eyes and said, "You need to turn around, get in your van, and get off my property." At this time, he stated that he doesn't have to and he is not leaving my property and he wants our TV! At this time, he as well got on his Nextel and contacted Andy, the store manager. He told him what i said, and Andy relayed to him that he was to stand there on the property and defy my orders to leave!

Even though, I have now called the local sherriff's department, he then stated, "You signed a contract. I can be on your property and don't have to leave and am getting my TV! And I have the papers to prove it." When asked to produce them, he did not have them at all. He then said, "But I will in ten seconds, get back on the Nextel and tell Andy, the manager, to bring the contract with him!"

Then I stated to him that if he doesn't leave, I will forcibly remove him if needed. I told this man 3 times while I had the 911 dispatch listening all 3 times on my phone. But he will not leave. The 911 dispatch told me to go into the home and wait. So I did.

Twenty minutes later, the manager Andy showed up and knocked on my door. And when asked what was going on with my balances he was to be corrected over 3 weeks ago, he denied any knowledge of it. At this time, the sherriff's department showed up and instructed Andy to remove his self from my property and wait in the street.

After my self and my wife spoke to the officer, we requested that they were to be trespassed and we were not giving them the TV, and they can take us to court. He agreed and said it was a civil matter now, so he went outside to speak to them at this point. 15 minutes after, he came back with a book on Florida statutes and explained that Andy the manager came up with some statute stating that he had to file an arrest affidavit against me if we did not release the TV.

This officer did not want to have to arrest me and stated that even though we give back the TV, we still have a right to take court action against them. Against my better judgement, we let the TV go and were now out another eleven hundred dollars! However, both Carl the worker and Andy the manager were trespassed in the end.

Now as far as I understand, this is only legal with an officer's assistance and an R.I.T (right to retrieve), a signed court order by a judge for something like this to be able to take place. Please, someone correct me if I'm wrong!

I have been paying on my TV through them since Nov. of '08 and we have paid around $1,500.00 so far. My husband was unemployed and just got a new job. We have been dealing through a lot of things with his pay so I was trying to explain it to them. However, they refused to hear us so I made two $60.00 payments in the last six weeks. But after I spoke with them and gave them money, they started calling my relatives saying how much I owe. They wanted their money and stated that they haven't talked to me in months--when they talked to me three days prior and received money.

Well, I made a $60.00 payment so that would knock that price down and even if you add the two weeks of $56.09 total, it will still be around $136.00. But now, they got more than what the TV was paid for. They want $212.00 to be caught up and they want it now without any arrangements. This is all about profit for them. They want the item returned so they can resell it. Also, I am getting three to six calls a day from them which is really frustrating.

After losing our home to a fire, we went to our local rent-a-center and rent to own a 42 inch TV, an entertainment center and surround sound package. Every day the payment was due, they would call that morning at 8 am and tell us we owed and wanted to know what time we were going to be there to pay and if it was any later than that day, they were coming to get our property and as well they would call at least three times that same day. And if we weren't home, they would leave a message that either we pay or they were coming to get the property. On top of that as well, they showed up that same day and night beating on our door, not knocking but beating and telling us either we pay them or they will be there to pick up the products we had! This was as early as one hour after they would call in the morning and as late as 10pm at night and even when we would call and tell them we were going to be late by a day or a week. They would tell us that's not good enough!

We have been through them calling our home and then our cell phone back to back every 2 to 3 minutes for as many as 10 to 15 times day after day after day and as well them having different employees call each time from different phones. Back to back leaving messages and when I confront them about it, they have the audacity to say they don't know anything about it! Hmmmm. Let's see when you have only a counter that is 8 feet long and office behind it that is only 8 feet by feet and you' re one foot from each phone and there stupid enough to leave a message as well, but no one knows anything about how stupid do they think we are?

As well our neighbors have told us that when we have not been home, they have pulled into our 60 foot shell driveway at high enough speeds to come to a sliding halt only inches from our cars that are parked there and stand at our door beating on it, knowing we have two dogs inside and tormenting them by waiting for them to settle down, then beating on the door again and again and again. They told us they will sit there and do this for as long as twenty minutes at a time knowing that they are ** these animals off! They have been seen looking into the window on our door and going around and trying to look into other windows at our home.

I have even made complaints to their manager Andy and their receptionist and told them that one of these dogs is a one hundred and ten pound American bull dog and not if but when he comes through the window again or the door and I do mean when! And attack their employee if he doesn't injure them for life because they have tormented them like they have. They will be responsible for all the damages and be considered trespassers. We have gone as far as posting a sign in our window to warn them and they still do it.

We were also given a $500 dollar off credit by a mail coupon and were told it was for when the end of our rent to own was at $500 dollars. It would pay it off. This was told to my wife when she brought it in and the man said he would place it in our file. After we asked what was owed on the package, paying on this package for 1 year and that was the time frame for the rental to own they said we owed over 21.hundred on it still. We returned it to downsize to just a 37 inch LCD TV and were to be credited toward what we had already paid. The credit never happened and after paying now for a year again on a $13 hundred dollar TV, they're saying we owe over $11 hundred more and the $500 dollar discount coupon disappeared and now we're finding out that the TV is not new like we were told. It is used one. I know for a fact that now. That even a new just about the best 37 inch, you can get in no more than $600 dollars.

I called Rent-A-Center about how much I owed on the dryer. This was the last payment on the dryer. She told me that it would be $305.08. Are they kidding? I know I owed 2 more payments on the TV but $305.08, please. Ever since I said something to the people down at Rent-A-Center about the drivers lying to me about bringing the TV, they have not been friendly at all. I am not paying $305.08 for the last payment on the dryer so I told them to come and get the dryer and the TV. When I talk to people about Rent-A-Center, I am telling them what was done to me and it wasn't right.

These people are the worst in regards to customer relations. They charged me $150.00 a week for a virus used computer, two Magnavox Flat Screen TVs, a Used Couch, and Chair, and a chipped, and broken Used Bedroom Set. I only wanted the "Rent-To-Own" for one year. April 2008 to April 2009. The first manager, Dave told me after a year it would be mine. Then, Daniel came in. I had to move from my place in Alexandria during illness in late October. Contacted the District Manager Chris.

They used to call my house 20 times a day. Called my elderly mom; told her that I'm two months behind, when I made a payment in late October. I ended up paying them close to $9,000. When I moved, I TOOK MY items with ME, ok? I know that I've paid for that stuff 3 times over. Reported them to the County of Fairfax Consumer Protection Agency. They responded trying to attack me personally, but, never offered to resolve the issue. I reported them to the Federal Trade Commmission.

I told the Point of Contact at the County of Fairfax that they can come and get their items, but, they better leave me some money to replace what I spent. Haven't heard anything from them yet. I was contacted by an attorney in Minnesota to join a class action lawsuit, but, then, I couldn't qualify because I live in Virginia. I'm waiting for them to take me to court. They would have took the stuff that I've paid for; tried to make me continue paying for them, and they would have re-rented the items again.

If I paid that much money; struggling to pay for it, then, I should have possession. They told me that I would be finished paying for it in April, 2009, then, October, 2009, and then, January 2010. I solved my own problem. I stopped paying for it in October 2009, because I was smart enough to realize that they were ripping me off! I'm tired of these business taking advantage of people. Justice needs to be served!

The associates at this store#1254. are rude and vulgar.I wouldn't referral anyone to come to this store.i called customer no service got no help.

Today 12/21/2009 I went to pay on my rental agreement and was tried to be charged with a late fee your company get payment from me on time and with no problems except lately your store #406 in Greenville NC been coming up with all these sir charges I usally pay on a thursday or friday and always noted that I pay a week in advance for usage so where does a late fee come in as of monday $15;00 dollars I took oof work to make sure that I got there at the opening of the store I thought I was a great customer but evidentally not I was caught up in a snow storm in Washington,D.C. over the weekend and informed them of the delay on saturday and I know this manager as I thought to be my friend could see that there was an accident or something then I was also informed by another employee of yours that how can he charge you when everything is paid a week in advance so I decided not to pay the late fees and now they won't except payment that's bull

I rented some furniture from Rent A Center. I agreed to pay them on a weekly basis. I was one day late with the payment because of reasons beyond my control. I called and let them know why I was late. I have received about 5 or six phone call per day from them while I was at work. They leave threatening messages with my children and telling them that I owe them and if I don't pay them they were coming to my house. The next day my sixteen year old son said they came to the house three times in one day and said they were going to call the police to take away the furniture because I owe them.

I've never had a bad experience with Rent A Center. They've always been accomadating, and always helped me when I needed it, but then again, I've always paid my dues on time. They also made it quite clear that you'd be paying more money after the first 90 days because of financing, which is fine, because obviously a person renting from them doesn't have the large sums of money to actually buy whatever they are renting at retail price. I find nothing wrong with that, and wish people would stop complaining just because they failed to look over the contract. I'm 23, and made sure that they explained everything to me, and went over ever line to make sure that I understood. If you are going to get mad about something in the contract, then make sure it's worth getting mad about, or that it isn't just simple error on your part. Now, the whole scratching floors, and whatnot...Well, can't say that ever happened to me, but if they did to it, can't blame the company, just the employees, who are individuals.

Is this fair that they can charge for a new t.v when if fact the tv has been previously rented by other people? Is there a law against this type of activity?

Since I have been renting with Rent A Center since February 2009. I have always incurred late fees. One rep. told me in the beginning of my contract that I would have an extra 2 weeks free because I put $200 down and I was paying off 90 days same as cash on a bedroom suite. I began getting phone calls for a payment after two weeks and I was told that I was late by the time I had gone up to the store. I had not had it for 30 days before they had to send out another set because what was supposed to be brand new, the wood began splitting and I had all kind of knicks in it; the mirror was scarred, as well. The second mirror still had a knick in it but I said forget it. The second headboard looked to be fine but after months of having it and I was moving the heavy nightstand I was able to see a nice size chunk out of the headboard. I was told that it could not be replaced because I could have done it.

I did not get to pay the bedroom set off because I went outside of my 90 days and I was told that I owed 800 plus left by one rep and 1400 by another. Since then I have been oweing the same $800 plus dollars and it has been at the price for at least since the end of August or maybe the beginning of September. I lost my job in Sept. and I have been late every payment and I do not mind making the late fee payment. For one months rent it is $170 and because I have been late they are being very rude to where if you want to call and tell them that you will be late, you can not because they have some very rude attitudes.

Today I sent $200 which would pay for the late fee, catch me up and give me about 2 weeks. But instead they refused the payment because they wanted $369.14 or the merchandise would be picked up at 3pm. The person that I sent the payment by, left that store and went to the one down the street and the manager at that store was much nicer. He gave me the district managers number and the verdict was that, that store take over my account. I have now 7 more payments of $90 plus. In which I still do not understand. It seems that it has finally gone down from the $800 plus but why did it take so long? Why when the merchandise was damaged on their part but it took forever for them to deliver on both occasions and that was fine for them. Do customers get any kind of breaks? NO

i ordered a dishwasher from them They broke the caster off the dishwasher and then proceeded to bring the dishwasher into my home as they were doing this they scrathed my entire hardwood floors and now they don't want to pay for the damage they caused! It cost me $640.00 to get my floors fixed and they don't want to pay! Now they want the dishwasher back.

I have been renting from rent a center a number of years now and as always they try there best to accomadate me with anything. I am now renting a washing machine from them...I paid off half of the maching in the first 90 days. Which gave me a balance of $395 plus tax to finish paying off the machine in full. I always get a balance on every receipt when I pay them. I went last week to pay my two weeks and as always I asked them to put the balance on the receipt.

He put the balance on the receipt of $395 plus tax (total of $427.03) but then he told me the 90 days were over and the new balance will be $521 plus tax.(which is almost the original price that I got the machine for). That brings the machine back to the original price of when I received it. So for me to pay all that money in the first 90 days is not right to my balance. I feel that the balance should be $395 plus tax and pay from that balance. I didnt know that they they add "more money" on my balance if not paid in 90 days. I think this is very unfair and if this is the way they work I would not recommend anyone to rent nor buy from Rent A Center again. Iknow you need to make money but why deceive people????

I have sent many people to the store to rent and the employees there are very courteous and very helpful. I hope I get some kind of reply to this and If I am wrong please send me written "contract" verificaton to this situation. As I can find anything to back this "extra add on money" tomy balance.

I have been renting from rent a center a number of years now and as always they try there best to accomadate me with anything. I am now renting a washing machine from them...I paid off half of the maching in the first 90 days. Which gave me a balance of $395 plus tax to finish paying off the machine in full. I always get a balance on every receipt when I pay them. I went last week to pay my two weeks and as always I asked them to put the balance on the receipt.

He put the balance on the receipt of $395 plus tax (total of $427.03) but then he told me the 90 days were over and the new balance will be $521 plus tax.(which is almost the original price that I got the machine for). That brings the machine back to the original price of when I received it. So for me to pay all that money in the first 90 days is not right to my balance. I feel that the balance should be $395 plus tax and pay from that balance. I didnt know that they they add "more money" on my balance if not paid in 90 days. I think this is very unfair and if this is the way they work I would not recommend anyone to rent nor buy from Rent A Center again. Iknow you need to make money but why deceive people????

I have sent many people to the store to rent and the employees there are very courteous and very helpful. I hope I get some kind of reply to this and If I am wrong please send me written "contract" verificaton to this situation. As I can find anything to back this "extra add on money" tomy balance.

I was laid off from my job on 9/25/2009 i was told i need a paper filled out by my employer and apaper from unemployment plus a bank statement witch i gave them and thay still keep coming up with excuses why my insurance was not effictive so it is now 11/24/09 so i called the insurance myself and thay said thay have everthing thay needed from me that all thay are weighting for is a contract that i signed from rent a center so why is it something that was to take onlt 30 days has now took 3 mounths i am a mom trying to do my best so i have been paying on aliving room set for almost 2yrs. i only owe a little over 300$ on now beacuse of this problem trying to make my payments my light bill is going unpaid trying to make my payments to them i also have a washer /dryer set i told them to come and get but i will not give them my livingroom set that is almost payed for i think thay do this on purpuse so thay can resell stuff and get more money off of stuff a 2 time

My wife and I are totally disgusted with this situation and will never deal with these con artist again. My wife I each lost time at work because we were told the television would be delivered on a Monday but they did not deliver it until Tuesday

The was nasty with me and would not work with me. I got of bed set and the payment was dues on Oct 16, 09. I told then I short $15.00. I could wait Wed. morning I call. I have of wash & dyer and put of scratch mark in the hall way and in the laundry room tear floor. Would not take care it at all. Tell me don't rent from Rent a Center in Excelsor Springs, MO 64024 and Liberty, MO 64068. They call me about every day or come by leave of notice and nasty about it and hit the light in the hallways. About ready to fall off. I have get friend to tie it to the celling. They do not have to work with people at all. They do not need be open at all. Do not have a bed to sleep on. I sleep on the floor right now.

In February of 2009, I paid off the Playstation3,leaving me with the T.V. and T.V. Stand. The next day, the playstation was not working. I called rent a center and explained the situation. I was informed that because the playstation was no longer rent a center property, that I would have to pay for the repairs. In August of 2009, I fell on hard times, but still struggled to make my payments, on August 29,2009, two representatives, came to my home and collected two hundred dollars cash from me. I asked for a receipt. I was told that they didnt have one. I told them that I was not giving them $200.00 in cash without a receipt.

Later on that evening, the same representative returned to my home with a rent a center voucher (substituting that for a receipt). The $200.00 covered 5 weeks of payments. Every Saturday since, then, Rent A Center has been coming to my home, for payment. I don't have a problem making payments and paying for the late fees, but what bothers me is this..... On October 24, 2009, two representatives came to my door, and started pounding on my door and window ridiculously loud. This lasted for about 10 minutes. They then began yelling my name. Ms Walters, Ms Walters.........then they started whistling.

After about 15 minutes of sheer embarrassment and harrassment,they decided to get in their truck and put the truck in reverse, and have it make the "beep, beep" noise for yet a few more minutes. My son called me at work and told me what happened.I called the rent a center (upset ofcourse, because it frightened my child), and explained my concern about the way they "attacked" my door. The represented told me, "well, you should have answered your phone !@$%" and hung up the phone.

Today is now October 31,2009, and my kids are now being awaken by the sounds of "pounding", whistling and yelling my name. I take full responsibility on being late with payments, and that is no way to treat a customer yet alone a human being. And because of this, I will not be paying on the rest of my acoount but yet pursuing a lawyer, and suing for harrassment,embarrassment, and emotional stress. Once this is settled, I will NEVER rent from rent a center, or recommend anyone else to rent from them. HORRIBLE and FRIGHTENING customer service. I understand that people fall on hard times etc. but that is no way to treat people.

I set up an account with rent a center on September 5, 2009, with MArc, for a bedroom set. He asked me what day of the week would be easy for me to make my payment and I told him Wednesdays. After getting home I realized that he had but down Saturday on my contract and when I spoke to Jose he indicated that if I changed the date I would have to pay additional fees. I told him I could not pay until Thursday and was told it was OK and I could , now every week they call harrassing me for Saturday until Tuesday, They have even called my references to complain about payment which I do every Wednesday and haven't missed one payment . And they also charge me a late fee which is not right. I also spoke to Laquana about and told her I would pay online and on Wednesday and she said ok. I really don't appreciate paying a late fee every week.