Complain about a product or service

Rent-A-Center

Michelle of Round Rock, TX July 2, 2009

Got bed bugs in mattress set rented from them. 9 months later still have not been able to get rid of the bed bugs.

Nicole of brown city, MI June 24, 2009

First issue with them, is family members who i rarely see went to them to get furniture, we werent even a reference the family member owed money so they were calling me, after i told them not to call me its not my issue a few days later im in there paying my bill, I had my mother with me,I turned my back for a minute and the worker their is harrasing my mom about family members bill which she is no where related to. so that really upset me.

then I go into labor, so i get a call cuz im a day late on my 26.00 dollar bill, which may i add i have paid over a grand to these people and always pay, so I tell them im in labor ill call them back, the worker starts laughing and asks if im gonna call in a couple of hours, I of course said no when im out of the hospital "hello im having a baby". so still in the hospital i get 16 calls from them, so then they call my mom once again who is just my reference wanting her to pay the bill, and telling her how much is owed, its 26.00 and im not even a week late, but they cant take that for an answer, they just plain harrass and bully people over money, How would they feel if landlords and other company's were harrassing their family over 26.00 when there in the hospital? its plain ignorant. come on now who worries about paying a rent a center bill on time when there in labor?

Denise of Downey , CA June 23, 2009

am past due on my account. I have been informing walter g manager at the whittier store and he was to get authorization from his boss if he can start receiving weekly payments 47.00 and on June 19th called to pay weekly 47 and he refused said to pay in full. I am getting garnishment on my check for 164.00 bi weekly 328.00 monthly and can only start paying weekly until paid in full and my next payment would be June 27th another 47 if he agreed and weekly therafter.

I called and spoke with walter 6/19 at 11:20am and called back same day 4:00 pm spoke with Jose and said he didnt see a note in system I called. I called today June 23rd to make payment and Carlos said his words. "We are refusing your payments ". I am aware I am past due but how can I get back on track to pay my balance remaining of about 400 and some left if they wont accept what I can make. I apologized for my circumstances but want to pay this in full so I can clear the account and never do business with them again.

I have been with rent a center stores for a 4 or so years. I was a good paying customer but as explained these economic times have put every one at a stand still with catching up on what they owe. I give no excuses just that I want to now make due so I dont have my product taken away. I started with my contract amount of 1100.00 or so on my computer and just paid off my big screen t.v. I reported this to the better business bureau. this is a second complaint and i dont feel i am getting any help in order for me to pay now. I will apologize again for being past due but if I keep leaving messages and calling now to pay of course it will keep adding to my delinquent amount of days. please help me straighten this out.

Kristie of Ashland, KY June 22, 2009

I have been a customer with Rent A Center since March of 2009. In April, I had gone into the store to change the phone number on my account. After I had done that and made my payment and left the store, I received a text message on my phone. I asked my friend I was with if she knew the number. Not know who it was, I replyed asking who it was. It was the manager at the Rent A Center that I rent my furniture at. In the end, I replied to the original message that he had sent me.

After awhile, I got tired of asking who it was that was sending me text messages and just saved the number to my phone under Rent A Center. Now were in June, his wife found out about it and now I have been receiving harassing phone calls, text messages, and retricted calls. One comment that was made was "We know ALL about you". I notified the police about it and in turn they called and told the manager, his wife and her friend that they needed to stop all contact with me or charges will be filed. I thouht the matter had dropped. The next day, it started all over again. To the point that I received a phone call in the middle of the night from a man that was drunk looking for a ride home. He had gotten my phone number from Rent A Centers managers wifes friend. They had no right to do that. I fear that since he was able to get my phone number off of my account, he also has access to the rest of my personal information such as my bank account number,debit card number, my social security number, home address, and my drivers license number. After the comment "We know ALL about you", I fear for my identity.

I called the store and was looking for the district managers number and it was refused. So, I told them that they needed to take my phone number off of my account and they in turn demanded that I set up a date to return the furniture. When I asked them if they would give me my money back, they came up with a resolution as to transfer my account to a different store. The young man that I had spoke with told me that it was MY FAULT that all this was happening, and I shouldnt have ever sent the manager a text message in the first place.

Also, I receive phone calls several times a day before my payment is even due to remind me that I need to pay them and are wanting a time and date when I will be in to pay.

Shannon of Saint Augustine, FL June 20, 2009

I bought a used washer and dryer from Rent a center.I had to go and pick them up. The store manager kept me there for 2 1/2hrs because he wanted to talk to everyone about all his personal business. When I got the washer home and did some laundry, the inside of the washer smelt horrible! I called the store, Will said they would come pick it up. Well, when they did pick up the washer, the two delivery men ripped my laundry room floor in 8 different spots! That was in April. Here it is June! I still have not received my money for the floor, and my washer is still not fixed.

SANDRA of Moorhead, MS June 4, 2009

I has been a rent a center customer for a quite sometime and i had a problem every since i had this used bedroom set. when they came to my house to pick up a payment for the bedroom set that i had when it was not time for the payment and havent receive the whole bedroom set since 11/08. i told them on 04/15/09 that i was moving and to come get their things and their response was that they was coming to get it and when i was moving i left the bedroom set there in the front room and i never took anything that dont belong to me and i was told that the next day that i move that they came and picked up the bedroom set.

i went 6 months without the whole set they always told me that it was coming and never did. i never move any of their things . i know that in the contract that they have to move it themselves. wut do i need to do they are calling my references telling them that they going to charge me for grand laucery. they are saying that they never got it and i have people that know that they got it.

Cathy of Trenton, GA June 15, 2009

I bought a bed and frame for my husband to sleep on when he is released from intensive care from heart surgery, he is disabled . The bed frame turned out to be broken and the bed is useless. I called for help and was refused. My husband willnow have to sleep on the floor as I have no more money to buy another.

Kurt of lima, OH June 11, 2009

I wrote you a couple days ago about rent a center . You said you would post my complaint. I sent them one to and there saying that that's not what happened and I signed a rental agreement so that's why I was paying on a computer I was suppose to own. So can you please not post that I do need anymore headaches from them. . I have filed a suit in court and will deal with them that way.

kurt of lima, OH June 10, 2009

I rented a computer from rent a center it went out. So after numerous calls the area manager came down and gave me a computer in its place. About 2 weeks later I went back to rent another computer cause the one they gave me was nothing like the one I had. They then started chargeing me rent on both of them, After paying it and being told it would be cleared up. I finally took it back. Then the manager finally called me and told me he was sorry they do owe me a computer and to give him 2 days.

It's now been 12 days and nothing I have called them daily with the promise someone would call me. No one has called yet. I paid over 400 on a computer I owned to begin and over 2,500 on computers and still have no computers they took them all back. I can't get no one to help me or talk to me at all. I have all phone records with no call backs. Please help me. I was a seven year customer with them. When they were fixing my computer before they gave me a new one which they charged me for they had it for about 10 days and never fixed it and charged me rent.

Marlene of Canoga Park, CA June 3, 2009

In August of 2008 I went into their store and chose out a living room set and fridge. I was told the prices on both items and agreed when I thought I was almost closed to my 90 day same as cash. I clalled to check my balance the amount that they had given me originall changed drastically I immediatley asked to speak wit management. They told me there was nothing they could do because I had opted for new furniture, about 3 weeks after that my couch broke I called again I told them if the furniture was new ehy it had broken so quicky they said they would fix it and drop the price about 3 weeks after that they had someone come to my house and "Fix" the couch.

maybe 2 motnhs after that the couch had broken again from the same place I was really upset and told them to please pick up the couches and they i would not pay anymore until they were fixed and in new condition since that is what I was paying forthey picked up the couches and for alomost 28 days I did nothear from them and I called every week to know the staus and kept getting the run around. Finally they told me I would have to come in and make a payment before they woudl re-deliver I made that payment on wed and then had another payment due 2 or 3 days after that they charged me for when the couches were not in my possesion.

Her We are agin same problem they call and harras for payment but don't hold up there end of the contract. I have no resolution till now the couches are in my possesion waitig to be picked up for 3 weeks now and they are still asking for payment. This is ridiculous and emotionally distressing. And the story goes on and on. I have pictures of the damaged items they want me to pay for.

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