Rent-A-Center

I just paid off a 42" inch TV from Rent-A-Center on 2103 E Houston Street San Antonio, TX. The total of the TV was $1,397.00. I paid it off in 90 days. Before I paid it off, they had to swap my TV out 5 times because the volume was not currently working on it. I asked them to send me another TV out. They waited until the day of my final day to bring me another TV out so I won't be able to get another TV if something goes wrong with the one they are bringing out. That TV of course the volume wasn't working. And now I am stuck with a TV that is not working correctly and what they told me was that they could only service my TV. I even had cocktail tables from them and they also had to be turned back twice. I feel that they were unprofessional and I feel they should be liable for the things they are doing.

Worry-free guarantee my left eye. I've been trying to get the same credit vouchers for going on 20 years. And I've gotten excuse after excuse after excuse. I rented a washer/dryer set in '94 for a year. They never sent a voucher. Do I have to call Troy **? "You have to get the voucher in the first year. We don't send replacements. We only send out one voucher. If you didn't receive it or you lost it, it's irreplaceable. We'll honor the agreement without the voucher but you have to wait until we get another washer/dryer set in here that is in the same condition as the set you returned." I said I returned it in undamaged and unmarked condition and asked how its condition upon return was recorded in my account. I was told it wasn't recorded, so he would presume the condition the set was returned in as a little worn and banged up. He said I had to wait until he got back a set like that and that's the only set I could apply my credit to. I was told it was too long ago and the records are gone, though I requested the credit several times before they claimed the records were gone.

What does lifetime mean? Troy says lifetime guarantee. I assure you, I am very much alive. I was told, "It's not our store. You can only obtain and use the credit at the same store as the original rental." Here I sit on my sofa, again waiting on a call from a district manager. Where's my voucher? I can buy an item in a Wal-Mart in New York, discover it is defective, board a plane bound for California. I can land in Monterey, San Francisco, or Oakland. I can then take that defective item and that receipt from that New York Wal-Mart, walk in, and receive a full refund. That is what worry-free and guarantee mean. And it's now oh so fashionable to despise Wal-Mart. I'll tell you what, I want my voucher.

I was on my Facebook page and viewed a profile of a man with a cake shaped like a penis. And in this picture is another man on his knees and is looking in an obscene gesture to this cake. It just so happens they are employees of your company in work clothes and seems to be at work. This behavior is unacceptable and is a disgrace to other employees. And I'm sure it's a disgrace to your business ethic. I find it absurd and am very disrespected by this. I cannot believe this behavior is being presented on a public website viewed by kids and family. This is not tolerable.

At first, I rented a TV. Every time I went in to make a payment, I was asked if I wanted anything else. I said no. Well, one time I went in and agreed to a stereo. I asked how much more my weekly payments would be. It was only ten dollars more, so not bad. A few weeks later, the volume was not working correctly on the television. They brought me a loaner while they worked on it. We liked the loaner better so we decided that we wanted to keep it. Mind you, we did not change the radio. We saw a different television we wanted so we changed it a few weeks later. Signed a new contract, got the different television, kept the same radio. I am not behind on my payments.

So after close to a year, I figure that with the asking price at the store for the radio being around 350 dollars it should be paid off. Well, when I asked when it be paid off, I was told I had another 46 weeks left of payments. When I asked why, when I never turned the radio in? I was told that even though I kept the radio, I had returned the television, so my contract started over. I was never told that they were on the same contracts so the payoff dates were the same. So if I were going to keep it, I would be paying well over one thousand dollars for a radio that with interest should only be five hundred dollars. So now I am going to take my business elsewhere and will take this very expensive lesson with me while leaving them the television and radio behind.

I have been a customer for over twenty years. I hate when I go through short financial hardship because obligations at home is first priority. Rent-A-Center is not understanding and seems to can't help or find solutions to help their valuable customers that been with them for years. I don't like the fact that they call you all day, take for instant call you, hang up, then call right back, then start calling your references whom have nothing to do with me paying a bill. I don't like when you have workers talk to you like a child, when you have grown up people you're dealing with. I know I owe and sometimes, things happen and come up which leaves me short, but I demand respect when I am giving my hard earned money to you. I am a customer close to one payoff and another year left on a bedroom set. If this continues, I will settle for the lost and take my business elsewhere.

I went into Rent-A-Center on Elvis Presley to pay my bill, which I knew was late. I don't mind paying the late fee. Whenever I'm late, I always bring my account up to date. The supervisor chose to argue. I asked three times what my total was so I could pay; he refused to tell me my total. He continued to argue. I refuse to argue with someone I'm giving my hard-earned money to. All I wanted to do was pay my bill, not argue with somebody. So I chose to leave after he yelled, "I'm calling the police." I didn't refuse to pay, but just refuse to argue.

A dryer I rented from the Peekskill rent a center at the beach shopping center was delivered extremely late weeks later and when it was delivered on 5/8/2012, they did not even hook it up. They left the electrical cord on top of the dryer without connecting it. This could be dangerous if I or one of my children attempted to do so ourselves. We don't have the tools necessary and that is not our job to do so. Also, they left my basement door wide open. We could have been robbed not knowing it was open until this morning. The workers are careless and seem to be very unprofessional. No follow-up call was made at all considering I was not home on delivery. This store needs an overhaul of all of the workers, it is giving them a bad name. I have been a customer for years and this is the first time I have been so disgusted and displeased.

Defective parts. Chip gets really hot after 3 hours of use. CD-ROM freezes up and it just turns itself off sometimes.

Rent-A-Center is continuously harassing me at my work. They come up to my job (after repeatedly requesting them not to), and yesterday, Chelsea came up here and was escorted off the grounds. I have asked them not to call me at work or come to my place of employment, but for some reason, they refuse. Isn't it against the law? Do I have any rights? I just got another call just 15 minutes ago. Someone please help. I called their customer service line, and the people there are just as rude. I reported this to the Better Business Bureau and also the SC Consumer Affairs. What else can I do? This woman calls me at least 6 times a day at my job. Isn't this harassment?

We are renting a living room set and a laptop from RAC. Well, the first thing they did to annoy me was by calling my references. But instead of calling to ask about credibility, they decided to throw a sales pitch at my mother in law who lives 2 states away. She was appalled and told them that she pays cash for everything she needs and informed them she would never rent there even if she had to.

When they delivered the sofa, it would not fit through the door at first. They eventually got it in, but tore the upholstery in 3 locations. I called about getting a separate piece to replace it since it is a sectional. I was told they could fill it in with a marker if I wanted, as at first we planned to buy. But since the damage is done, I would rather invest in furniture that is not damaged so it will last and the fabric will not begin peeling away prematurely. A marker filling in the white spots from torn fabric will only cover it. Not preserve the damage.

The laptop was sold to us new and the paper says it was new. However, there is a 1 inch scratch on the plasma screen on the side. When they first brought it, the charger they brought us was broken and the wires were showing through the cable. I noticed that the default text for user accounts were all in lower case. Usually, 99.9% of the time PC default text starts with uppercase letters. There were also a few programs on here that did not look to be native. Like programs for smile things that are usually spam or ad-aware, as well as most programs being installed 11-10-2010, which are current updates.

We received this laptop in February or so 2012 and have a statement that says it was brand new, example is the user category "book" was last edited on 5-12-11. If it was brand new, it would be "Books" or something to that effect. As "User Profile" was set up 5-5-11. That is hardly new to me. It may have been a display model. But, I don't think a display model would count as "new" after a year of usage by random people. Random people who like to rename silly folders like "Books" to "book". Not that I care. I'd just like to be charged fairly for its usage.

We have been late with payment a few times and try to work it out with a minimum payment. As we planned bi-weekly, but some months we need to wait to pay the full month due to rent and the price of food and health issues. Apparently, that does not work with them because they call and call. I offered to pay the taxes on the 2 weeks because they always want some money. I was told they at least needed one week's worth ($75.00) and that they can't let us go that long without payment, yet they have monthly payment options. I made one money order to them that was 2 bucks short, which resulted in a late fee and more and more phone calls. They wanted us to drive 30 miles that day to make a 2 dollar payment, seriously. I would have no problem with a late fee.

These people are a joke. Their stuff is a joke. Prices are a joke. The phone calls are annoying and their inability to work with anyone is beyond me. The first week this happened, I had mailed in a mail order. It was lost in the mail and was eventually returned to me. They kept calling and calling and calling even after I explained the situation. Pay day comes around and I get a text from a New Jersey number (Non-local) and I reply back with a question mark. 2 minutes later, they were knocking at the door and the texter never responded which is quite weird since my number was 2 weeks old at that time. As if RAC was texting for some reason (That's just my assumption. Not a fact).

This week we are dealing with the nonstop phone calls again, 2X daily. And it isn't like we have not tried to work with them. I don't understand what their issue is but I know I am not the only one in this situation with them.

As my first experience with them, I rented a laptop and took it back a week later. They called all the time trying to get me back in. I would not rent from this company. I plan to pay them off, return their things and go elsewhere as my friends and family all use a different rent to own company and have never had this issue. Most places will work with you if you have other things going on. As the economy is bad, wages are low and the price of living is high. Normal people understand that. RAC employees however, do not understand this.

I have been a long time Aaron's customer. RAC had a special so I decided to try them. I rented a laptop. I've had it for three months and I have had 4 phone calls from RAC asking me when I would make my payment. Each time, I stated that it wasn't due yet and each time they were aware of that. Each time, I went in my payment was more than the time before and each time, I got a lot of fast talk as to why the payment amount continued to increase. I dealt with all of this because I planned on paying it off in 3 weeks.

The final straw was when I misunderstood the amount of the payment (since it every two weeks) and the money order that I put in the night drop was $3.85 short. Marcus, an employee at RAC, called me first thing that morning and told me to bring the laptop back. I told him I had just dropped off a payment on my way to work. He stated that it wasn't a full payment and I had to bring the laptop back immediately. He informed me that I was $3.85 short. I told him I would pay it when I made the next payment.

Long story short, he was extremely rude and wanted the money or the laptop that day and also said I needed to speak to him directly. I took the money to him and he was too much of a coward to come out of the office when he heard me asking for the person that called me. I have gone back to Aaron's rent to own where I have spent thousands of dollars and most of the time had very good, professional service. Marcus cost RAC a customer that pays off every item I rent. Good riddance!

I rented a computer from RAC in October of 2011 and I only had it for 3 weeks and then I had to bring it in to get it repaired. They had it for a little over 3 months with constant excuses for it not being repaired. They had given me a computer to use while mine was being repaired and it didn't work nor did I use it while I had it. I get on average 3 phone calls a day from them. I am tired of them harassing me about my payments being late. I know that I have to make my payments but I'm having some financial difficulties at the moment. If they want to come and get the stuff, then by all means do, but quit with the calls. They have to realize that I am a single working mom with a child with a disability and I work from home and out of the home. This issue needs to be dealt with and make me happy. I also just found out that they are discussing me with people I sent there if I don't show up with my payment when I say that I will. That is very unprofessional. They should not be discussing anyone with other customers. Please deal with this and contact me with what has been decided.

Well as everybody knows, Rent-A-Center harasses them. Well, my payment is not due until the 15th of the month on my Acer A500 Tablet and in the last week, I have gotten over 15 phone calls stating that they will stop calling and harassing me when I come in and make a payment. What can I do about it and also, I'm being overcharged on the same item.

I rented a laptop after mine was basically stolen. The personnel at this RaC are rude and failed to explain all of their policies i.e. how to pay the bill, online or over-the-phone rather than having to rent a car and drive back to the office. They provided the wrong hours of operation and then a second time when I went to extend the rental agreement, the person over the phone did not call me back that day and now wants to charge me a late fee. This is absurd. These people are unprofessional and unaccountable for the terrible service I have been provided.

I am very happy with Rent-A-Center. A few years ago, I was coming out of the payday loan place and wandered into the Rent-A-Center that was next door. I got myself a PS3 and a big TV. The sales people were very helpful and I could never have afforded these luxuries without their services. I am on disability because I was kicked in the head by a horse when my sister and I were playing around in the barn one night. The checks don't go far but with Rent-A-Center, they do! I laughed when I am in a Wal-Mart and see somebody walk out after paying $300 for a PS3. I may not be the smartest guy around but I know when one number is bigger than another. My PS3 cost the same as it always has, 20 bucks.

About a year ago, I purchased a second hand washer from the Rent-A-Center in New Britain, CT. I did this because of failing health. It made it easier for me to live a halfway normal life. During the course of the year, the washer has been to the Rent-A-Center repair shop 4 times. This time makes 5, and it's for the same problem, a non spinning tub. When the machine broke, I gave a call to the manufacturer, Whirlpool. They advised me that Rent-A-Center was the first person I should have called, that for the first year, they are the ones that are supposed to take care of the washer. Let the fun begin. I just want to say, it's not the end of the year, but it's close.

Has anyone ever made one of those phone calls? By those I mean where you say you want to speak to the manager and "he can't come to the phone, but will call you back"? Let's get serious, they don't call you back. I went to the store and caught up with the manager. He told me he had just got back. Unlike Maria, who had claimed he was with a client. He refused to fix the washer. He, basically, told me, "You do whatever you think you have to do." Then walked away, leaving me standing in the middle of the room. So, I spent $350 (something I don't usually have) for a washer that basically lasted a grand total of 1 year?

Being no help, I went to another store to get the district manager's phone number. Things got ugly. I was asked to leave. Again, $350.00 for a washer that lasted one year? Love that customer service! I went home and tried to call the 800#. I was told they were told to ignore my calls. I just want to thank the people at the West Main St, New Britain, CT, and the East Main Street store, New Britain, CT for selling me garbage, treating a customer like dirt, not solving the problem presented, and leaving me with the problem of having to heavy lift laundry when I am not supposed to.

Some of the more popular questions I got handed included: (1) Didn't you realize you were signing for used merchandise? Your point? Even used, it should not be in the shop 4 times. And being in the shop 4 times should have given the washer more than 1 year of life. (2) What are you washing with it? You're kidding, right? I have been washing clothes since I was old enough to go to school. I know how to handle a washer. A smart ** answer would have been bricks and/or rocks. (3) We haven't had to come to your house in months. Again, your point? A machine's usefulness should be gauged in years, not months. Unfortunately, I will call Whirlpool again on Monday and see if there is any way to fix this under warranty. If not, it goes to the curb, $350.00 down the drain, and a strangulated hernia on top of it all. But Rent-A-Center got their money, stealing it from a disabled person, making life 10x more difficult. I guess in their eyes, that's what matters.

The old manager, Mrs. **, said I had already paid off my couches. Now, Rent-A-Center that's on Lockwood is charging me $1000 something more when according to me, I paid off the couches!

After four years of being a loyal customer of Rent-A-Center I have felt that their customer's needs are not a priority. In the last month I was being harassed 6-9 times a day with matters concerning a payment in which was not even past due. Nevertheless, I was also deceived in the original price presented to me. In satisfaction, I would like acknowledgement from Rent-A-Center regarding my complaint and actions made towards them.

Don't rent from RAC ever! I rented a gaming system thinking it would be a little cheaper. Not! You pay three times the amount and someone will scam you and tell you one thing and charge you another. They will not work with you, they work against you. Layaway if you can or just wait until you can find it somewhere cheaper. It's better.

I have gotten 10 calls a day from them, along with then calling everyone one the reference list multiple times a day. They called everyone more then five times a day. We did tell them we had a family emergency and we would be in to pay in the next couple of days. After talking to them on 2/16/12 at 9:35 am, I told them we would be in to pay today. They called my mother right afterwards. Then an hour later, they were at the front door. We told them we would be in that day. A couple of hours went by and we were on the way in to pay when they called me again. After calling everyone else again, we went in and they refused my payment and asked me to leave the store because I was very upset that they harassed me and my family members all day.

This is not the first time this has happened with them. Might I add this is not how you run a business and have a good name. I am very disgusted with this company at this point and will never again be doing business with them. And as for a reference, I will be telling everyone how much this company harasses their customers and not to do any business with you, guys. This is from the store on Ming ave. in Bakersfield, CA. I have been dealing with the sales member, Ruben.

I get paid every other Friday late in the day. Sometimes I don't get my check deposited until Saturday or the following Monday. Rent-A-Center calls me 3 to 4 times a day beginning on the Friday I get paid, which is before I even have my paycheck. They told me "You get paid, we get paid". They are the rudest group of people I have ever dealt with and I have now gotten to the point that I purposely don't answer their calls because they make me so angry. They talk to you like you don't have any brains and with complete disrespect. I told them that as soon as I have the chance, I was going to get a washer and dryer and that they could pick up their merchandise because I did not need to be insulted any further. I was told by Pablo, the manager, that they couldn't wait for that to happen. I would never, ever refer a friend or anyone for that matter to Rent-A-Center.

Jerard, manager, is one of the rudest people I've ever spoken to. He never sticks to one thing. He called today, after I'd paid off one of the two current accounts that are open with them on Jan. 20th, my last $200. I've had several accounts with them and have paid them, in full. I call myself doing a "friend" a favor with a television. He skipped out on everyone and I was left with the bill. I was in constant communication with Jerard and the entire staff about the situation. It was only a few hundred left on each item & I've settled one of them.

Now, "supposedly" another $350 will settle me out with the TV. Prior to paying off this account, Jerard talked over me, yelled, insulted me back speaking in a very condescending manner. He told me that even thought I sent two letters with my forwarding address on both, in addition to numerous phone calls, he didn't know how to reach me. Thus, he reported the merchandise stolen in my name! Are you serious? But, being who I am, he still got my last $200. When I paid, they asked what date I could do the remainder. I only work 20 hours a week and have other bills, so I said March 15th. He tells me I won't receive another call from his office after Jan 31st because it's "out of his hands".

Here it is February 7th, he's calling my phone! I told him, again, March 15th. He says to me, "March 15th? That's not going to fly." I let him have it because I could hear him gearing up to start yelling. As soon as I called for someone else in my house, he hung up. They want to intimidate you. The more people who are in on your situation the worse it is for them. They haven't given specific threats, but they truly ruin my day. I don't know what's going to happen. I'm seeing now, with all these complaints, that simply because I never said to them "I'm not paying you." And the fact that I have paid down to the last $350, I can't be "thrown in jail". They are hideous and this is the Randallstown, Maryland staff located in Liberty Court Shopping Center.

My husband and I were just married back in November 2011 and bought a home on December 20th 2012 and wanted to rent Furniture from Rent-A-Center. We went in on December 28th and they had a special going on at that time, no payments until after February 4th, which I thought was fantastic so we purchased a brown very large sectional and a MacBook Air from them for thousands of dollars more than store prices.

The first problem we encountered was we went in on a Monday and they couldn't even deliver our couch until that following Saturday, which was a problem considering we had nothing to sit on in our new house therefore we rented a U-Haul and had to pick it up ourselves since we wanted to get it sooner. Problem solved, thanks to us.

Second problem we encountered was with my computer. It doesn't work properly! It doesn't right click, you can't pull up an extra tab, it doesn't hold a charge for more than an hour, & RAC has their password on the computer so I can't download anything to my computer! So I sent the computer with my husband to go up to Rent-A-Center so they could fix it and they took four hours to "fix" the password issue. Then when my husband finally goes up there to pick it up and brings it back home I try to download Adobe Flash Drive and it's still asking for a password and username! So I called again the next day and they made us come back up to the store and they shipped it off to be fixed and gave me a cheap replacement for a week and then gave me the computer back and I attempted again to download Adobe and it still wants a password and username! So I just said forget it and went on with life.

Third problem we encountered was the payment. February 1st comes around and I get a call from RAC me thinking it was to see if my computer was working better for me but instead I get asked why I'm late on my payment? What? I explained to her that I called in and said we would be getting payed on Feb 6th and we would make our payment then and that the person I spoke to said it would be fine with a small late fee and then she began to tell me that first time payment can not be late or it's an automatic pick-up. What? Like are you kidding me? Their advertisement was for Feb 4th and they can't wait two days for the payment in full plus a late-fee? She finally said, "We'll take the late payment in full with an extra late fee," then hung up.

I am flabbergasted by the way I have been treated thus far. I haven't even had my items for an entire month and yet we delivered our own furniture, had to deal with defects on a computer that should be brand new and have been embarrassed about a late payment that is actually two days late! Needless to say, I'll be returning the items as soon as possible and purchasing elsewhere!

I have proof of having a little over $2000 paid on my stuff, but the office in Charlottetown only has my down for $1700. I got a slip from them and I have a sister that deals with them. I'm getting charged two different taxes than what she is paying out. I am now refusing to pay any more on my stuff until something is done about this and I'm keeping the items. If i have to, I will take legal action. Another thing is, they have been calling people I know and telling them about my personal information and etc. that there is a good enough reason to file charges. And another thing is, they are charging me an extra $1000 on my items than what is on my contract! They have been pretty rude and violent in the past. There has been three people for the center in Charlottetown that has been fired. I feel that they are scamming people out of money and I have pretty good proof of this going on. I want something done about this ASAP!

I've been renting from Rent-A-Center for approximately 2 years give or take. For a while everything was fine, until winter hit in Florida. I worked for an AC and heating company and after a while, work really died and I started struggling with payments. I always scraped up the money somehow and paid them. It has been maybe 4-6 months since I've been unemployed and receiving money from the state and they've known approximately 4-6 of those months that I've been unemployed, yet did they say anything, nope.

Fast forward to February 1, 2012, after taking only so much, I decided to pay my 40 inch Sony TV and washer off since I only had approximately $75 on the TV and $35 on the washer off and ease the stress they have caused with the numerous calls a day and the harassing voicemails. When I paid off my TV and washer, I told them I can make a small payment on my PS3 but I couldn't do no more and I'll catch up that following and I gave them a date.

Again they kept calling and finally when I wasn't home, they appeared at my house when my roommate was home and he opened the door and they pretty much barreled through the door and snatched up the PS3 and accessories and left.

When I called them a few days later and told them how much was it to get it back, the guy on the phone said he would have to talk to the manager and he'll call me back. I'm not going to say any names because the guy I've been talking to is a really nice guy and probably one of the only few straight up guys theirs said he call me back. Well I ended up calling and he told me that they don't see unemployment as a source of income and until I find a job, they won't give me it back money or not and I can always resume payments when I get a job. Is this not discrimination? So I'm going to start protesting because this is unjust and unfair and I wonder how much of these stunts they pull are illegal.

On January 28, 2012 at approximately 7:30 pm, there was a loud knock on my door; no one answered. So the knock became louder and louder until they actually began beating on the door. These actions continued for 15 minutes or so until my daughter finally went to the door. Upon her opening the door, she was met there by 2 gentlemen who stated they were from RAC and came to pick up their merchandise. She explained to them that she didn't live there and she could not allow them to enter the premises. She explained to them that if the beating continued, she would call the Schaumburg police department. One of the men at the door said, "We have called them."

She closed the door, and the beating on the door continued until the neighbor across the hall came out and requested they leave, otherwise they would call the police because they were disturbing everyone on that floor. After approximately 5 to 10 minutes, the beating finally stopped. I live in a secure building, the men who came out never rang my buzzer for entrance into the building; therefore, they were in the building without my consent.

They were there to collect items from my apartment and therefore should not have been inside the secured building unless someone from the apartment complex management let them in or I let them in myself. I feel these actions cannot go unpunished. I don't care what the situation is; they should not be allowed to harass people. I have paid all, except approximately $300.00 for this property; and they want to just come and take it and sell it to someone else. I am just a few weeks behind with my payments.

My granddaughter has an account with Rent-A-Center in Wayne, MI. The manager by the name of Marcus calls my home 2-3 times daily even when I told him she doesn't live at this address. I asked him to quit calling but they never do. I am getting extremely upset with the harassment.

This is, without a doubt, the funniest thing on the web. I have seen ** rail upon regular businesses, but this is just hilarious! These people prey on **, **, and really ** people. How can you even rail at these folks if you are that **. ** and the rest of America laugh at you.

I'm paying for a laptop rental and is always 1 business day late. Rent-A-Center began calling and told me account was closed because of late payments. I was in Pennsylvania, because my mother passed. I explained I would pay when I return home. Someone came to my home and was told I was not home, so they began to bang loudly on the door for 10 minutes, demanding the person to open the door for he didn't believe I wasn't home. This upset my grandchildren aged 3 years, 2 years, and 6 months old.

I don't know Rent-a-Center Corp sees this but they should. I went in to Rent-a-Center in Montrose Chicago and talked to Mr. J which was very professional and there's no complaints with him except for not taking a risk for a customer. I applied there on January 17 and was denied because I filed bankruptcy and claim through a promo in RAC at Value City which is cleared. I gave all my documents and references and phone numbers and made sure he had all info, still denied. This complaint will go further and a letter written to whomever I can for this bad rule to change. I've done nothing wrong. Also it took five phone calls before anyone called me.