Complain about a product or service

Rent-A-Center

Wanda of MORENO VALLEY, CA October 31, 2009

In May of 2008. I rented a Playstation3, a T.V. Stand, and a 50 inch plasma T.V. In February of 2009, I paid off the Playstation3,leaving me with the T.V. and T.V. Stand. The next day, the playstation was not working. I called rent a center and explained the situation. I was informed that because the playstation was no longer rent a center property, that I would have to pay for the repairs. In August of 2009, I fell on hard times, but still struggled to make my payments, on August 29,2009, two representatives, came to my home and collected two hundred dollars cash from me. I asked for a receipt. I was told that they didnt have one. I told them that I was not giving them 200.00 in cash without a receipt.

Later on that evening, the same representative returned to my home with a rent a center voucher (substituting that for a receipt). The 200.00 covered 5 weeks of payments. Every Saturday since, then, Rent A Center has been coming to my home, for payment. I don't have a problem making payments and paying for the late fees, but what bothers me is this..... On October 24, 2009, two representatives came to my door, and started pounding on my door and window ridiculously loud. This lasted for about 10 minutes. They then began yelling my name. Ms Walters, Ms Walters.........then they started whistling.

After about 15 minutes of sheer embarrassment and harrassment,they decided to get in their truck and put the truck in reverse, and have it make the "beep, beep" noise for yet a few more minutes. My son called me at work and told me what happened.I called the rent a center (upset ofcourse, because it frightened my child), and explained my concern about the way they "attacked" my door. The represented told me, "well, you should have answered your phone !@%" and hung up the phone.

Today is now October 31,2009, and my kids are now being awaken by the sounds of "pounding", whistling and yelling my name. I take full responsibility on being late with payments, and that is no way to treat a customer yet alone a human being. And because of this, I will not be paying on the rest of my acoount but yet pursuing a lawyer, and suing for harrassment,embarrassment, and emotional stress. Once this is settled, I will NEVER rent from rent a center, or recommend anyone else to rent from them. HORRIBLE and FRIGHTENING customer service. I understand that people fall on hard times etc. but that is no way to treat people.

Kisha of Brooklyn, NY October 28, 2009

I set up an account with rent a center on September 5, 2009, with MArc, for a bedroom set. He asked me what day of the week would be easy for me to make my payment and I told him Wednesdays. After getting home I realized that he had but down Saturday on my contract and when I spoke to Jose he indicated that if I changed the date I would have to pay additional fees. I told him I could not pay until Thursday and was told it was OK and I could , now every week they call harrassing me for Saturday until Tuesday, They have even called my references to complain about payment which I do every Wednesday and haven't missed one payment . And they also charge me a late fee which is not right. I also spoke to Laquana about and told her I would pay online and on Wednesday and she said ok. I really don't appreciate paying a late fee every week.

Lisa of Pasadena, CA October 22, 2009

I was a customer with them for over 2 years getting down to the end of my contract i lost my grandmother i asked them to work with me and they were very rude left bad messages and so forth. i paid these people even though i was going threw hard times. Now i need a computer and they are stating because of that i can not rent a gain. I feel that is very rude. I had purchased a bed room set living room set also dvd and computer xtra matresses for another room in my home and this was all paid.

sam of Bronx, NY October 22, 2009

I had rented a 42" LCD TV for a period of 30 days. After the second week of rental I called the local store and told them to come and pick up the TV because I was finished with it. The next day a Rent-A-Center employee showed up in a Rent-A-Center van and picked up the TV. My wife asked the employee for a receipt and he told her "Don't worry about a receipt because he would bring the TV back to the store." She asked him more than once and each time he assured her that a receipt was not necessary. Two weeks later Rent-A-Center called and asked if I want to continue the rental or return the TV. After days of explaining the situation to them they declared that it was my responsibility to pay for the TV. It may be true that a signed receipt would be my "ticket of proof" but the dishonest employee knew how to manipulate the situation so that a person lacking in knowledge of how the process of proof works would be disarmed by the fact that; the TV was scheduled to be picked up that day, and the insistence of the employee that a receipt was not necessary would further assure his success. I am a victim and Rent-A-Center was robbed by the very criminal that hey employ and all they want to do is make me pay for their problem.

joyce of hayden, AL October 20, 2009

my husband was recently layed off of his job and filled out paper on insurance his former boss mailed in back to store but manger and its been 6 weeks or longer since then still no help form the insurance i feel like iam paying for something that is no good to me.

lashae of baton rouge, LA October 20, 2009

Its been two months that I have been renting from this store, and I have called an talked with several employees about my bed room set an they have done anything to help me. My bed was not hooked up properly because they did not have all the pieces to the bed, then they decided to order new rails that does not fit my bed, there is a gap at the foot of my bed and the head of my bed an the rail boards are a different color from my bed room set, and I have to continue to pay them every two weeks for something that's not worth me sleeping on!

Otis of Horn Lake, MS October 18, 2009

I've been renting at rent a center for about 4 months now and I've yet to receive any of the terrible customer service you guys have been talking about on this site. I'm renting a 60 inch sony bravia dlp. The only negative thing I can really say is that when I called to tell them the lamp was going out on this tv they told me they would have to send the entire TV back to sony just for a freakin lamp. I know that this was a lie because i actually work for an electronics company that is contracted by sony and other places to come to the customers how and replace these things for them.. the lamp doesnt even require tools to be put in.. takes all of maybe 2 minutes to do and a child could do it.

But other than that the service has been fine. All the people are very friendly, if your late on a payment they do tend to call you a lot.. but thats understandable considering how many people they probably get that try to run off with their merch. I think this pretty much just depends on the place that you rent from.. My conclusion is that if you can afford to buy or have good enough credit to go somewhere else.. you probably should.. but if your like most of the people in this country and rent a center is your only choice... then shop around.. try different locations.. dont let a few stupid people keep you from making a purchase.. my store has great service and friendly people.. so at least you now know its out their. haha

Amanda of San Antonio, TX October 18, 2009

My fiance and I had to take our 9 month old daughter to her check up. On the way back home, we decided to take his mom out for lunch. His mom sat in the front seat next to him, and I sat in the backseat with our daughter. We were stopped at a red light. When the light turned green, we began to drive. The next thing I remember is my body being jerked and hitting my head against something. I looked behind us and realized a Rent a Center van had slammed into the back of our tiny car. The driver's face was full of regret as she froze with her cell phone in her hand. At that moment I thought to myself,'This is why talking on the cell phone is dangerous.'

I looked down at my baby to see if she was ok. Panicked, mom called the police, and both vehicles pulled into the closest parking lot. When the manager arrived, she acted very rude and not one bit concerned. We were very shaken up and stunned. I was scared, and the manager added angry to the list of my emotions when she made us feel as if they did nothing wrong.

phillip of post falls, ID October 17, 2009

My wife and I went to the store on Thursday. Were shown a 37 in Tosiba t.v. with a cash price of over 800/ installment over 1200 but we could make payments and if paying it off in three months or less only pay the cash price. We understood it was a "new" set. They delivered a set dated 2008. Used. I took it back and got my money back but again...wonder how many people they do this too.

phillip of post falls, ID October 17, 2009

I bought a used computer for 100 cash on Thursday. I decided to return it the next day. I was told by the manager and another employee that cash sales were no-returnable, non-refundable. I asked to see some kind of a notice, got a blank stare...called customer service and a supervisor met me at the store Saturday and refunded my money with no explanation.

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