We've received the following response from Mattress Warehouse:
In response to any warranty or defective mattress complaint:
Mattress Warehouse has over 130 stores in this region and sells thousands of mattresses sets every year. The number of complaints received is very small given the large number of sales. However, Mattress Warehouse takes every complaint seriously, and makes every attempt at customer satisfaction.
Mattress Warehouse has over 130 stores in this region and sells thousands of mattresses sets every year. The number of complaints received is very small given the large number of sales. However, Mattress Warehouse takes every complaint seriously, and even uses an independent testing service to determine potential warranty defects in every mattress within question. If a product is deemed defective under its warranty, the product is replaced per the warranty guidelines put forth by the manufacturer. Mattress Warehouse makes every attempt at customer satisfaction.
In response to most other complaints:
Unfortunately, we find it difficult to respond to many complaints on this site due to the limited amount of customer information given. In fact, we cannot even verify many of the complaints as being valid issues within our stores. We urge any customer concerns be directed to our top-rated customer service department. A direct link to customer service may be found at .
Mattress Warehouse
Melissa Jones
Customer Service Manager
Mattress and Furnisher Retailer
4949 New Design Rd.
Frederick, MD 21701
mjones@sleephappens.com
Copies of all of the complaints and consumer contact information received as of 2/6/07 have been provided to Mattress Warehouse.
