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Joni of Sykesville, MD April 26, 2009
On l2/31/08 I purchased a full mattress and boxspring at Mattress Discounters a few minutes from our home. We picked up the mattress and boxspring ourselves to avoid delivery charges. Four months later my son sat on the the bottom edge of the bed. The boxspring completely cracked in half and he went to the floor.
I called the store and they said I had to submit a claim on line which I did. They said they would give us a new boxspring BUT the new box spring had to be returned and new one picked up (not where we bought it) at their warehouse in another county. They would not let us return the box spring to the original location we bought it from. We could not travel to another county so they told us there would be a 65.00 pick up fee for the broken mattress. Well we paid no delivery fee for this so I think they should be responsible for the fee if they wont let me return to original store. I cannot get it to the warehouse. Therefore, I am stuck with a broken boxspring which we will try to fix. I have purchased many mattresses and never had this problem. Never again will I purchase a mattress from Mattress Warehouse Anne of Lancaster, PA April 20, 2009
Anne of Lancaster PA (04/20/09)
In January my husband and I bought two mattresses and box springs and a headboard and foot board. The day of delivery we received everything but the headboard. We called that day spoke with Mike and he said it was on back order it should be two more weeks until we get it. Two weeks have past we decided this time to go in. We spoke with Mike again. He said it was up to us if we wanted to stick with the style bed we ordered the in a week or two there will be a delivery to the warehouse of the Isabella beds we or we could pick out another bed. We told Mike that if the Isabella doesn't come in we would take the Emily. Once again we got nothing and he did not call us back.
March 16 we went to the Mattress Warehouse on Lincoln Highway in Lancaster, Pa. Spoke with Mariam aka manager. My husband and i complained to her about Mike and him not returning phone calls. She stated she was going to have a talk with him and went ahead and ordered the Emily. She had the delivery date March 19, 2009. We were to get a phone call on that morning for a delivery time. Once again we received no phone call. I called and spoke with mike later on that day to let him no that the bed was not delivered. Of coarse he said he would call me back which he didn't. I called back and Mike said the do not have the Emily in the warehouse that we could wait or get our money back. I told him we want our money back but since we paid cash we had to wait until it went through the corporate office that it would take two weeks.
Three weeks went by I called Mike again to let him know we have not gotten our money I asked him to have the manager to call me back, in fact I have noted on our receipts that I called three different time and dates for a manager and no one called me back. Two more weeks went by my husband decided to go in to the store two more weeks later and spoke with Miriam again she decided him saying she never saw him and my notes of requesting her to call me back stating she would have called me back. Of coarse at this time my husband is getting upset. She told him they don't even deal with cash accounts and when my husband said that was [lies] we paid cash she ended up calling the police on my husband for harassment and trespass.
when the cops showed up she showed my husband a fax from the corporate office saying our money was in the mail. We should get in a week. A week went by which was last week from this date and the girl who wouldn't give a name said we should get it by that Friday. Today April 20, 2009 at 11:10 am I spoke with Miriam again and told her the she told my husband two weeks ago the money was in the mail and we have not gotten it yet! She told me she was going to call corporate office and call me back it's been an hour and she has not called back. We are complaining to better business burrow and emailing our local news WGAL for them to investigate.
With the way the economy is today not getting our money has hurt us with bills. I am on disability and my husband had lost his job so we are low on cash. It has been an inconvenience to our lives our bedroom is not what we had hoped it would be. And the EMBARRASSMENT that they put my husband in by calling the police and having him sign a harassment and no trespass contract when he did nothing wrong and just wanted what they owed us back. Melinda of Baltimore, MD April 9, 2009
Melinda of Baltimore MD (04/09/09)
We read bad reviews about this place before we went, but did everything we could to make sure we didn't get taken advantage of like the others. Here's what no one could anticipate: We spent over 3100 on this bed. We bought it Feb. 18th and scheduled delivery for April 4th. We waited all day on April 4th and it never came. Around 6pm, I called to find out what happened, and was told that the mattress was out of stock and would not be coming that day. They played nice and gave me a 100 discount for my trouble and said they would call me later to arrange delivery.
On Tuesday evening I came home and found the bed all set up in my bedroom. My husband and I had been at work, so I can only assume that a construction worker had let them in (it's a new house). The problem? A huge hole in the fabric on the top of the (unflippable) mattress (photos below). I called the store, and they said they would put in an in and out request (whatever that means) and wanted to know who signed for it. I have no idea who signed for the mattress- it wasn't me. I contacted my credit card company and told them to stop payment until the issue was resolved.
Thursday morning I got a call from the store saying that my in and out request had been denied because the mattress had been signed received in good condition. We aren't touching the bed, so we're still sleeping on an air mattress. They gave me the number to customer service, where I left a message. I feel like I could live with the hole, but if you read the fine print, it voids the warranty if the fabric has any holes or tears. I'll update this review if anything is resolved, but I am frustrated, angry, and feel like I've been taken. Tonya of Prince Frederick, MD April 7, 2009
Tonya of Prince Frederick MD (04/07/09)
April 7, 2009 , On April 6, 2009, at around 4:00pm I place a call to your Prince Frederick, Md store and I spoke with a salesperson by the name of Antonio. In our conversation, we discussed styles and prices of Full sized mattress. I asked for the physical location and told Antonio that I would be in to see the mattresses that evening. My daughter and I entered the store at approximately 5:30pm. Upon entering, the salesperson (Antonio), was busy with another customer so my daughter and I looked around the store while he assisted the customer ahead of us. During the time we waited, a Caucasian couple came into the store.
Once Antonio was done with customer 1 I informed him that I had called earlier about the full sized mattress. He did show me the 2 mattresses that we discussed but in the middle of me asking him a question about another mattress, he proceeded to the customers that came in after me and proceeded to help them, leaving my daughter and me standing there looking foolish. I stood there for a minute or 2 in disbelief then I gathered my daughter and we proceeded to leave the store. On my way out, I stopped at the door and said to Antonio, Thanks for all of your help! He didnt respond because he didnt even notice that we had left.
As I sat in my car on the outside of the store very upset, I called back into the store to ask Antonio for his superiors name and phone number. He stated that no one was in charge of him and that he was the senior person at this location. I then stated that there had to be a District Manager or something and that I would like that number. I then told Antonio, that I did not appreciate how my daughter and I were treated and that we came in to purchase a mattress with cash in hand and that he just left us to attend to another customer after only giving me about 2 to 3 minutes of his time. He in turn said that I work on commission and I cant spend all of my time with 1 customer. I then said that I do understand that you work on commission, but you only gave me 2 minutes of your time. The conversation began to go back and forth and I finally said please just give me the number to you superior. He did attempt to give me a phone number to the corporate offices.
Apparently, in my state of distraction, I mis wrote the number. I called the store back but there was no answer. So I called the Annapolis, Md store and spoke with a salesperson by the name of Jim. I asked Jim if he could please help me by giving me a number to the Corporate Office because I had an issue that needed attention. I guess that he heard the pain in my voice and he asked if I was ok. I began to explain to him what had just happened to my child and me at the Prince Frederick, Md store. He offered his apologies several times and said that I or anyone deserved that treatment and gave me the phone numbers that I needed.
I truly believe that I was discriminated against on based on race. I think that Antonio thought that the best chance at making a commission was with the other customers. I came in the store with full intent to purchase a mattress for my daughter on that date. FYI. The couple left after about 10 minutes in the store. I would appreciate it if someone would please look into this matter because no one should be made to feel like I felt when I had to walk out of that store with my daughter on April 6, 2009. We were treated as if we werent worth his time.
Douglas of Midlothian, VA April 3, 2009
Douglas of Midlothian VA (04/03/09)
We purchased a mattress from the Mattress Warehouse near Chesterfield Towne Center in Richmond, VA during the President's Day Sale on 2/16/2009. The sales person showed us many mattresses and we settled on the Camilla Bay model mattress at a hefty price on sale of 4,000. We completed the paperwork with the manager, James, and he indicated delivery would be within the next two weeks. Two weeks came and went with no information. We contacted the store several times, but no one answered the phone. Finally, in March we were able to get a hold of James and he stated the delivery date of March 14, 2009. Without any additional notification, we received the mattress on 3/14/2009.
To our disappointment the mattress was the wrong model. We ended up with the Reflection Bay model, one which is about 1,000 less and a very firm version of the original mattress. We contacted the store that day, and they insisted they had ordered the correct model. We proceeded to go to the store and showed the manager, James, which model we had agreed to purchase on the floor. There was not even a Reflection Bay in their store. At that point the manager admitted he had made an error and agreed to fix it ASAP. Since this all happened on a Saturday, James said he would make calls on Monday and call us to let us know when we would receive the correct mattress.
On Monday 3/16/2009, James called and said that the mattress would be delivered no later than 4/1/2009 and should even be the week before. He apologized for the mistake and said we could use the mattress that had been delivered in the mean time. On 3/30/2009 we still had heard nothing from Mattress Warehouse. When we called James and he said that he would check on it and call us back. He called back our home number (all other conversations had been via cell phone) and left a message that the mattress was scheduled for production this week. Apparently they hadn't even made the mattress yet? And there wasn't one anywhere else they could ship it from?
Since that day we have called the store and the headquarters in Maryland at least twice a day with no success. If the local store answers the phone (rarely happens) James has been away from the office, and we end up in eternal hold at the corporate office. So at this time there has been no resolution. Today is 4/3/2009 and we are heading into the weekend with not much hope. This has been a horrible experience. Not being able to sleep on a mattress for 4,000 is a pretty bad feeling.
Paying for a mattress that we do not even have. Wife sleeps with kids, and I get the couch. Jami of Bethesda, MD April 2, 2009
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