|
|
Thierry of Purcellville VA (04/03/08)
Mattress Warehouse (www.sleephappens.com). I purchased a 'buy one get one free' mattress from Leesburg, VA store. The last 2 months I've been dealing with either employees at their stores and district manager (Shawn Ahern?). I had not received the second mattress. The first delivery was the incorrect size and three no shows for delivery after that. I had to pay a friend on the last two attempted deliveries to be there, 75 each time. No show, no phone call, no nothing! This is rental property that is a 4 hour (one way) drive each way for me and my friend each time.
DISTRICT MANAGER HAD ALL MY INFO BUT STOPPED RETURNING MY CALLS.. My last conversation with the district manager was to give me free mattress pads and pillows for the inconvenience, which was acceptable to me even though it cost me several hundred dollars at this time and inconvenience. That never happened even after he and the customer service representative (Victor) said that it would be arranged and I could pick the stuff up from my local store. No one returned any phone calls after that and no compensation whatsoever. The quality of the service all around by all employees involved.
These mattresses were to be supplied for a beach rental property, based on how many people the property could accommodate (sleeping arrangement). I lost potential rental income, time it took to get to and from the property just to have 3 no shows on the delivery. Two of those I had to pay a friend 75 each time to stay there for the day to accept delivery (that's cheap considering the 4 hour trip each way and 60 in fuel round trip, 15 toll fees. This equaling 150 each time. John of Chesapeake Beach, MD March 20, 2008
John of Chesapeake Beach MD (03/20/08)
Bought two mattress/box spring sets (buy one get one free). They were defective. Were exchanged once with the same sets after being told that the problems with this particular mattress were resolved and we would receive mattresses from the new production line. The new ones were even worse, breaking down in less than a week. Have been trying to get the issue resolved by phone, by e-mail, by stopping at the store, but I am being ducked all around. Every other time I go into the store the previous people that I dealt with are no longer there and the people that are just keep trying to pass the buck. Their customer service is non existent. How are they in business, and what can we do to put them out of business? I am sleeping on mattresses that are breaking my back. The mattresses that I replaced with these were thirteen years old and much better than these brand new ones. These people should not be allowed to continue in business. I want complete restitution, preferably in the form of cash so that I can buy from a reputable company.
My wife an I are both suffering from loss of sleep and back problems because of the ridiculously poor quality of these mattresses (Serta-Gennesee). They are of such poor quality that we will not even invite overnight guests because we do not want to subject them to sleeping on what we have to deal with. D.t. of Forestville, MD March 10, 2008
D.t. of Forestville MD (03/10/08)
I purchased a mattress from MATRESS WAREHOUSE in Largo on March 4, 2008. We were contacted by their delivery office that the mattress would be delivered between 1 pm and 4 pm Thursday, March 6, 2008. After taking off from work, the delivery guy never showed up. We contact Craig at Largo to see what was the problem. He said that he is sure that the mattress is on its way because their drivers do not return to the warehouse unless all deliveries are made. It is now 5:45 pm and still no mattress. So Craig gave me the delivery guy's cell number. I called that number, and of course he did not answer it; so I left several messages with the delivery guy--and no response. Approximately 6:01 pm my wife got a call from someone from Mattress Warehouse and informed her that the driver was sick, and we will not get a delivery. (Keep in mind a day at work was lost.)
My wife stated to the guy that this was unacceptable, and the guy said, "Call your store, and rudely hung up the phone. I called Craig back and told him what just happened, and he said he would call the warehouse himself to see what's going on. Meanwhile I asked my wife what was the number on the caller I.D. that the call came from? She gave me the number, and if was the exact number that Craig gave me for the driver. Apparently the driver called and said the driver got sick (which was himself), and no delivery would be made. I called Craig back to tell him that the person who hung up on my wife called from the exact cell number that was given me earlier in order to contact the driver. By this time, Craig was in touch with his Division Manager about the situation. No one was able to get in touch with the driver. It appeared Mattress Warehouse had a driver riding around the street with my martress and could not be contacted by his own company.
Needless to say no mattress was delivered on March 6, 2008. I was then told by Craig he would leave the information with Paris the next day, and that I may get a more definitive time on delivery the next day. Well of course, I did NOT get a definitive time--but another 1 pm to 4 pm time slot--which means more time off from work. Well, the mattress arrived at 3:45 pm, March 7, 2008. We were promised 100 dollars over this mattress for the confusion. Apparently Mattress Warehouse has been incompetent for years and really needs to be investigated for their poor delivery service and poor quality mattresses, and in other cases (Paris and Craig in our case were helpful), poor sales personnel who do NOT return calls of follow up on customer complaints. We as consumers have to stop settling for less when it comes to customer service after a consumer spends anywhere from 900 to 2000 on a product.
We lost time and income from missing work. Catherine of Richmond, VA February 26, 2008
Catherine of Richmond VA (02/26/08)
I purchased a bed and 2 mattresses from the store. I was given a delivery date, but no one showed. When I contacted the store I was told that the item was back ordered. I called everyday for a week trying to find out when the bed would be delivered. Finally I was given a date, February 8th. The truck showed up with mattresses but no bed. I refused the mattresses and immediately contacted the store. To make a long story short, there was still no date on when the bed would be delivered. I asked for a refund. I was then told it would take 3 weeks to get my money back, even though the check has cleared in January. This Saturday will be 3 weeks. I need to know what can be done to get back my money. I haven't heard anything.
I threw away all of my old furniture, counting on the delivery date I was given. I was not contacted about the back order at all. I've been without bedroom furniture since the 26th of January and can't get my money back to purchase more. This has been a real inconvenience. Bethany of Elizabethtown, PA February 23, 2008
Bethany of Elizabethtown PA (02/23/08)
I purchased two complete sets of extra long twin mattresses from Mattress Warehouse on Oregon Pike in Lancaster, Pennsylvania on February 7th. I paid cash - in full - at the time of purchase. At that time, the manager told me to choose a Tues, Thurs or Sat delivery day for the next week. I chose Thursday, 2/14, for my delivery. (It may not be relevant but worth noting that the sales associate was so sound asleep at her desk when I arrived that she had a red imprint on her cheek from her hand.) A week later on 2/13, I received a call from the manager indicating that the mattresses I purchased were special order, and they would take at least 10 days to get in. The ten days was from the 13th--NOT from the day I purchased the mattresses. (Why did it take a week for them to figure this out?) After much discussion, the manager indicated that I could stop by any time for a refund of my delivery fee; this is what they were doing to make it right. Yesterday, I contacted the store as it had been 10 days since this phone call, only to be put on hold for several minutes; and then the sales girl told me that the person at the warehouse who could tell her if my mattresses were in had left for the day. (It is interesting to find a warehouse that only has one employee!) The girl did not offer to get the information and call me back--instead she told ME to call HER back tomorrow (that would be today). Instead of calling her back, I decided to take the 30-minute drive to the store to pick up my delivery refund and inquire about the mattresses. When I got there, the gal had a manager from another store on speaker-phone, trying to make it right with a gentleman who was in the store complaining that the wrong futon had been delivered to his home, and it was missing pieces.
Once that fiasco was straightened out, I asked the girl to check on my mattresses. She called the warehouse and got a voicemail - and left a message asking to be called back with information on my mattresses. I told her that meanwhile she could give me the refund on my delivery fee. She told me that she was not authorized to give refunds, in spite of my having paid cash for the purchase! Apparently, only managers could give refunds. I explained that every time I go in there, I am driving 30 minutes to get there and that the manager had told me to stop by any time for my refund. This didn't seem to phase the girl, who couldn't tell me when a manager would be around to give me the refund. I left the store without any information on where my mattresses are or when it might be convenient for them to give me a refund. It's been 2 hours since I was at the store, and I've still not heard back from the sales girl on where my mattresses are.
The mattresses were purchased because I cannot fit a full-sized king mattress/box spring up the stairs to my third floor bedroom. I have been without a bed for 2 weeks, waiting for these mattresses to show up--sleeping in my daughter's bed. I am out several hundred dollars in cash and I have no bed. Linda of Ocean View, DE February 5, 2008
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
|
|
MOST-VIEWED PAGES
|
|
NEW COMPLAINTS
- Consumer Direct Warranty Services
- MicrosoftStore.com
- DVDXpress
- DinoDVDs.com
- ShopDani.com
- Mountain View Chevrolet, Upland, CA
- VW Gallery, Norwood, MA
- Arlington Motors, Arlington, VA
- Burlington Volkswagen, Burlington, NJ
- Toyota of Turnersville, Turnersville, NJ
|
|
|
Print This 
Email This
• 
