Mattress Discounters

Betty of Arlington VA (07/14/04)
A delivery person came to deliver a bed for me. He was told he had to deliver at the loading dock. He gave the custodian some bad language and continued to move into the side door. When the two guys arrived at my apartment, I informed them that I had been called about them not using the right door, and they should have moved into the building at the loading dock. Well the one guy (heavy set) started in on me. He informed me not to tell him what to do--that he was an adult. I told him he should watch his language and show some respect. I did not appreciate him sounding off to me. Needless to say he had to mutter some more bad language. He told me in so many words that if I wanted the merchandise to keep my mouth shut. I called the dispatcher and started telling her about the incident. She immediately screamed at me that she did not want to talk with me. The reason was her guys had called her and told her I used very bad language and was nasty to them. I told her there are two sides to every story. I told her I had witnesses as to what happened. She told me not to waste my breathe and hung up the phone.

I called the store where I purchased the bed. I was told that there was nothing that they could do. I asked them to call and try to explain. They stated that I had to do the calling. I asked who was over the Complaint Department and was told no one. All they had to say to me was, I am sorry about the incident and will take it up with the delivery guy. No, I had to be accused of telling a lie, and no one would hear my side of the story.

This was extremely upsetting, as a customer.

Tracy of Springfield, VA April 19, 2004

Tracy of Springfield VA (04/19/04)
I purchased an Emissary queen size mattress set a year ago from Mattress Discounters. Two months after the purchase, the fabric in the mattress starting tearing on both sides. I contacted the store manager (who is no longer at that store); he indicated that that was not normal. The mattress was exchanged for another emissary queen size mattress. Two months after sleeping on the mattress, I notice that the fabric was starting to tear on both sides. I contacted Mattress Discounter again to inform them of what was happening. I even went into the store and I noticed that there was a mattress on the floor in which the fabric was also tearing. I was told that Mattress discounters had a new exchange policy in place. I had to fill out a form describing the nature of my problem with the mattress. (By the way, this is an 800 bed.)

To make a long story short, a contractor was sent to my home. About two weeks later, I received a letter from Mattress Discounters stating that my bedding was found to be stained. Staining invalidated the manufacturers' warranty. The fabric on a 800 bed should not be tearing after only sleeping on it for two months. Both beds were defective. What does a stain have to do with defective fabric? Please help. Thank you.

Betty of La Mesa, CA March 23, 2004

Betty of La Mesa CA (03/23/04)
Wonderful, honest sales person: Shelli sold us the top of the line mattress. We were very happy until the delivery day when no one we dealt with seem to care that part of the bed frame was not delivered. I tried to speak to a manager in the warehouse, but was given the run around. We were promised delivery of the missing parts at three different times by the same person, without results. What should have been a minor mishap and easy to solve, became a huge, stressful incident because I had to keep calling to get the delivery.

We had planned on going out of town after 2:00 PM, but didn't leave until the next day because we were made so late by the delivery fiasco, and were too stressed to do anything.

Chris of Nashua, NH March 21, 2004

Chris of Nashua NH (03/21/04)
Today I went mattress shopping with my wife (who is eight months pregnant) and my two-year-old daughter. We need a new bed because our old one is too uncomfortable for my wife to sleep in lately. In order to make some sense of the plethora of options available, we brought our notebook computer to keep notes in about the various products we were looking at. After visiting several local stores, we went to the Nashua Mattress Discounters and began looking around and making notes. I was suddenly informed by one of the salesmen that it was illegal to take notes on a computer in a store. When I challenged the validity of that statement, I was told, "It's against company policy. Please put the computer away, or you'll have to leave." I left immediately with my wife and young daughter. I got them situated in the car and then returned to the store to try to learn more about the reasoning behind such a policy. The salesman had no documentation to support his claim that it was against company policy, and seemed unclear about the details of such a policy, but that I was not allowed to take notes about prices and features.

I feel that my rights to make an informed purchase have been violated. Not being allowed to write notes (regardless of the medium) is a clear violation of my right to freedom of expression. Apparently Mattress Discounters is afraid of informed consumers. This chain should be avoided at all costs.

This was a clear violation of my constitutionally-protected right to freedom of expression.

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