Mattress Discounters Reviews

Convinced we received a knock off of lesser quality mattress - My husband and I purchased the Restonic Healthrest Cascade mattress for over $1600 from the Robinson, PA location nearly 3 years ago. The moment the mattress arrived, we thought we received the wrong mattress, as it was hard and felt NOTHING like the mattress we tested in the store. We were told that many times the mattress takes time to break in as the ones in the store were tested. I have made multiple trips to other locations to test this same mattress and it is NOT the same quality.

I financed a SEALY FIRM mattress and box spring through Progressive Leasing at Mattress Discounters in June 2014. The mattress was really expensive but I needed a good mattress for my back -- well here we are January 2017 and the mattress has become so lumpy it is making my back hurt even more so I have resorted to sleeping on my couch. This mattress is not old enough for it to getting lumpy so soon - I mean it, it has not even been 5 years yet.

I have purchased queen size mattress on Jan 2016. My husband has a severe back pain because of this mattress and our doctor has suggested him to replace the mattress as our mattress is sinking on his side. If bed is empty then it looks perfect but once you are on the bed it will sink on both the sides and it's difficult to sleep on it. I called Mattress Discounters and they asked me to call claims dept, they have long hold and I am not able to talk to anyone. My money is stuck and now I need a solution as I have spent around $1200. Please call me or let me know what should I do.

Out of all of my big ticket item purchases, this is easily the worst purchase I have ever made. I bought the Sertapedic Brookstone Gel mattress & box spring a few months ago from the Mattress Discounters in Charlottesville, VA. I initially had no desire to buy a mattress that had memory foam because I've always heard that they hold body heat, which can make sleeping difficult.

I purchased a very expensive King Size Sealy Mattress from this place and had it delivered. The mattress sinks in on the left and right side and it is raised up in the middle. The mattress was supposed to have a warranty, but, they didn't disclose how hard it would be to go through the warranty process. I contacted Mattress Discounters to get a new Mattress and they said I had to go through their warranty claims approval company called "Mattress Marshals".

I purchased a $1,400 Mattress from Mattress Discounters and it is the most lumpy and uncomfortable bed that I have ever tried sleeping on. I cannot sleep more than a few hours at a time and my back is wrecked. I need some help and so appreciate you taking the initiative to look into this for me. I have worked with their store location who referred me to their corporate office who referred me to their warranty department that is a 3rd party company. They asked me to send pictures of the bed with one of their measuring tools to determine if the bed is defective. It looks like a normal bed until someone lays down on it. All I wanted was a credit/Exchange and nothing. Their customer relations department acts if their hands are tied. I have never been so unhappy with a purchase of a product or with a company that was supposed to be reliable and reputable.

My boyfriend and I purchased 2 mattresses from here in July of 2015. A full size for my children and a queen size for us. They have been nothing like the floor model. We spend most of the night trying to get comfortable and wake up with back and neck aches. I tried to return the bed rails that we bought and they refused to take them back. We called into customer care, they would claim they can't find us in their system and even asked if I was sure that I purchased from them. I asked if I could get two twin size beds to replace the full size and I was instructed to go back to the store I purchased from. The store would then instruct me to call customer care. 6 months later and I have yet to get a resolution to this matter. I'll eventually have to purchase new needs. My family deserves a good night sleep or nap.

Bought a full size mattress and box spring. Needed a new frame and headboard so decided to order it all together. Mattress and box spring were delivered fast and in good order. Took the frame home and waited weeks for the Fashion Bed Group Belmont headboard. Picked that up and seemed very lightweight and needed assembly using cheap hardware. Put it together and attached to the bed frame. In addition to being cheap and flimsy feeling, it attached for a full size to pieces attached to the legs but leaving 5 very visible holes in the legs which look horrible. The picture on the website of the headboard conveniently had something in front of the leg which is misleading. It also attaches for full size with "short" bolts which when the bed inevitably moves due to the cheap construction will put holes in my walls as they are far too long.

We bought a (new) mattress @ Mattress Discounters in Culpeper VA. We tried it and loved it in the showroom but when it arrived it wasn't at all like it. My husband fell out onto the floor and hurt his shoulder and back. The sides of the bed sink so much, it isn't safe.

NEVER EVER BUY FROM THIS PLACE!!! The $1400.00 Cal King bed I tested in the store was not the bed delivered to my home. I think they refurbished, recover and resale these beds. NOT NEW - NO WAY. Salesperson tried to tell me that my body will get used to the new bed in time. I am over 50 and I know a good bed from a bad bed. Had to exchange less the 30 days (No refunds only store credit). Big hassle with the corporate office to get the bed exchanged. They tried everything they could to not give me an exchange. It cost me an additional $700.00 for re-stock fee of old bed plus the difference in price of the new bed .