Mattress Discounters

Penelope of Frederick MD (02/01/07)
First off, I was absolutely SHOCKED that there have been no complaints filed against Mattress Discounters in the past three-plus years. I believe that there must be an error in finding this page. Unlike most of the other companies listed here, this page in particular could not be found on Google. That's a little fishy to me. Moving on, I purchased a bed from Mattress Discounters in Frederick this past January. The first mattress set they delivered to me was the wrong one. They then delivered another mattress set (the WRONG ONE again!) to our house about a week later, and while bringing it into my home they damaged my hardwood floor. I have been trying to get Mattress Discounters to exchange this bed for more than three weeks now, and I can't even get a manager to assist me. The manager in charge of the Frederick store where we purchased the bed said that he has been paid for the transaction, so you'll have to take it up with corporate. Real professional.

So now I am stuck with a damaged floor and mattress set that I can't seem to get replaced by Mattress Discounters. NOBODY will return any of my calls. I have no idea where to go from here, but it surely will never be Mattress Discounters again.

Nicola of Chula Vista, CA September 22, 2006

Nicola of Chula Vista, CA (09/22/06)
Five years ago I bought a 1,800 mattress.  1 1/2 years later I complained to the store that the matress was sinking in the areas were I slept. 

When they realized there was a problem with the mattress they told me that the mattress wasn't covered by warranty because of a little small accident from my one year old.

After five years the mattress has sunk over five inches leaving me with a ugly back ache daily.

Donald of Boynton Beach, FL July 31, 2006

Donald of Boynton Beach FL (07/31/06)
On 7/5/01, I bought an Embassy mattress set, king size, and a frame.  There is a 10-year warranty on this mattress set.  The mattress is wearing terribly.  For the last two years there have been deep ridges and crevices on each side where I sleep.  I literally fall into a gully.  This should not be happening at this point. 

Mattress Discounters in Boynton Beach. FL have moved, and I cannot find this shop anywhere in Florida.  I have my original paperwork, etc. , and I need a rep to check out my mattress.  Please advise how we can remedy this.

Michael of Silver Spring, MD March 25, 2006

Michael of Silver Spring MD (03/25/06)
I purchased a mattress, box spring, frame, headboard, and foot board from Mattress Discounters in October, 2005, and several months later the box spring started breaking and falling through the frame. The mattress and box spring were covered by a 10 year warranty. We contacted Mattress Discounters regarding this numerous times, and it took 3 weeks for them to send someone out to inspect our bed. When it was inspected, we were told the box spring is defective, and the frame is too big for the mattress and box spring.

We received a letter from Mattress Discounters stating that we would have to pay 75 to have a new box spring shipped to our house. Additionally, they have refused to acknowledge the fact that the frame is too big for the bed. I have tried contacting the district manager for Mattress Discounters; however, they have failed to respond.

For the past several months I have had to sleep on the bed that is ready to collapse through the bed frame!

Renee of Upper Marlboro, MD October 11, 2005

Renee of Upper Marlboro MD (10/11/05)
I purchased a new mattress from the Laurel, Maryland, location in 2004. The same week my bed was delivered, I called the store and complained there was a problem with one side of the 1000.00 bed. I was told by the salesman they would have to send someone out to examine bed. It took over 3 weeks for anyone to come out. The man they sent to my house worked for a private company--a contractor. It was then several more weeks before I got response from Mattress Discounters. I was told the quality of the mattress was not a defect. However he never tested for the problem. I contacted the Better Business Bureau for some sort of help. This was the first time I had ever spent this amount of money. BBB sent me a letter stating Mattress Discounters never responded to any of the letters. I continued to call the store daily; I didn't know what to do; all I did know is I couldn't sleep on the bed.

The company finally sent out sent out another person to inspect the defective 1000.00 bed. I stood next to the man while he inspected the bed. When I noticed he did nothing to test what the problem was, I then spoke up. The problem was, when I laid on one side of the bed, the mattress went too low, so low that my infant (7month old) would roll down to me. So when you sat on the bed or laid on the bed, the one side would go very very low, straight down. The inspector never sat on the bed. He said they only test one way and that was it. He measures the bed by placing line or something on the bed to see if it sagged. The only way you would test this problem would be sit on it. The inspector had it in his note that I said the bed sags when pressure is applied. I wrote it again on the inspection sheet and that a test (pressure) was never applied. My problem was not tested.

I received another letter from Mattress Discounters saying again, not defective error. I am very upset and disappointed that a major company would treat consumers in the manner I was treated, and then not the respond to the BBB. I didn't want a refund; I just wanted the mattress replaced. How is a business not held accountable? Please provide some assistance. I am still really uneasy with this whole matter. I just want to be able to sleep comfortably.

Larry of Patterson, CA September 25, 2005

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