Mattress Discounters

Khalid of Clifton VA (03/19/09)
When I went to pick the 2 sets, the Pillow top was not their, the sales man try to force me to accept cheeper kind Mattress or the floor sample or to cancel the order and not to make a big deal- as per his quote- I was treated unprfessionaly, with improper selling practice and unsatisfactory service, When I asked to give me what I paid for ( the Pillow Top ) agian he said cancel the order or take the free fram with a cheeper mattress and do not make a pig deal out of it. I had to take it because my parents were coming from London the same night, so I had no choice. I Faxed my complaint to the corporate office @ 252-407-4660, they called me the second day saying if you got a free frame worth 30.00 why you complain then? They promised that they will follow the complain at a Corporate level, I never hear from them since then, even after my second contact.

Christopher of Gibsonia, PA March 13, 2009

Christopher of Gibsonia PA (03/13/09)
We purchased a mattress and platinum mattress pad on January 24, 2009. They strongly suggested we buy their pad, which we did, but then found a much cheaper mattress pad elsewhere and so wanted to return the unopened, unused pad we bought from Mattress Discounters. They refused to do so claimining store policy and touting the superiority of their pad.

Their pad cost 69.95 with sales tax.

Amanda of Greensburg, PA March 9, 2009

Amanda of Greensburg PA (03/09/09)
I recently purchased a twin mattress set from mattress discounters greensburg/pittsburgh. I was told that it was a serta mattress but it has begun to sink in the center. I contacted serta and spoke with them they said it was not a serta mattress. I am very dissappointed in the treatment I have recieved through this purchase and advise everyone to make sure they get what they are paying for.

Joann of Columbia, MD September 29, 2007

Joann of Columbia MD (09/29/07)
I purchased a Simmons Beautyrest White Haven mattress and Monique headboard. On the day of delivery one of the foundations was crushed, and the headboard was not on the truck. I had to call the store to find out what happened. I was informed that the headboard was on backorder and that it would be a few weeks before it was available. I told Frank that I no longer wanted it, and he told me that he would give me a 100 credit to keep the headboard. I agreed. Three weeks later, I still received no word from Frank on the status of my headboard and foundation replacement. I just called today to find out that the headboard is still on backorder, and they have no idea when it will be available. However, I've already been charged for the entire order, including the 399 headboard. Frank told me that I don't have to pay a dime for 6 months. Well, that's correct, but my 6 months zero interest is already ticking away and I still do not have a complete order.

He was very nasty with me and told me to come in on Monday to redo my credit application to have the headboard removed from the order. I have no faith in this process ... what if I get charged for another bed? Very poor service, rude sales people; do not buy from Mattress Discounters in Columbia. It's a ripoff joint!

I would have rather paid more for the bed from a quality place, then to experience the frustration of dealing with rude people who could care less about your 2400 investment. I have lost one day of work waiting for the originally delivery. Now, I will miss another day waiting for the replacement foundation.

Monique of Burlington, MA April 16, 2007

Monique of Burlington MA (04/16/07)
Purchased Stearns and Foster pillow top rose pearl king size bed with box spring in October 2004.  I was told it would not sag. The 10 year warranty covers sag over 1.5. Here it is 2007, and the bed has two definite body impressions. One is over 2.5 sag and the other 2 sag. I called Mattress Discounters in 03-01-07. They filled out warranty form and told us we would be contacted in 5 days for appointment to check bed. On 03-09-07 I received a call and scheduled the appointment. A man came out on 03-20-07 and measured body impressions. A letter was mailed to us dated 03-28-07 stating sag not covered by the warranty due to stain on bed. Now I have my warranty, and it DOES NOT state that stains on bed void 10 year warranty. It DOES state warranty against sag over 1.5. I am unsure of next step but am thinking of a demand letter. We paid over 1800.

We suffer pain to back, neck and hips as a result of this mattress.

Penelope of Frederick, MD February 1, 2007

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