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Martha Stewart Outdoor Furniture

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Socorro of El Paso, TX April 19, 2006

Socorro of El Paso TX (04/19/06)
Yesterday, I cleaned my patio, and I washed my Victoria collection of patio furniture (Martha Stewart) and this morning I went out to have coffee and saw that my table top had shattered into a million pieces. I have my furniture under a covered patio so nothing could have fallen on it. We purchased the entire set, the table with chairs, the chaise lounge, 2 rocking chairs, a seatee and the little top with glass on it also (am I to fear that this will shatter also). Even if my furniture is on our patio and not subject to the elements, the paint has peeled. Our son purchased the same table and chairs and his was on some direct sun and it also peeled. We were going to have a family cook out tonight with our sons and granddaughters, thank God it happed last night and not while we were eating.

Entire tble top shattered, patio candle holders broken, glasses on table broken. We cut ourselves in serval places while pucking up mess

Tonya of Toluca, IL April 18, 2006

Tonya  of Toluca IL (04/18/06)
I purchased the Martha Stewart Victorian Style Patio Furniture in the spring of 2004 and when I took it out of Storage during the summer of 2005, I noticed many small tears in the cushions and the metal was starting to flake. Now this spring, as I am getting my patio ready, I noticed that the cushions aren't usable as they are falling apart. Most of the rips are located on the very top of the cushions of the backrests. The metal continues to flake and now is rusting. I have not been able to find replacement cushions. I have read through the series of complaints and am surprised at the numbers.

My table has not shattered as of this date, however I am leery of using it as I don't want anyone to get hurt. I payed well over 500.00 for this set and thought I was getting good quality merchandise, apparently I was wrong. I have asked about this table set at a local KMart and was told that there is nothing that can be done as my warranty was up.

I spent over 500.00 on patio furniture that basically is useless because of its defects Which apparently the manufacturer and the representatives were aware of.

Karen of Netcong, NJ April 14, 2006

Karen of Netcong NJ (04/14/06)
My parents bought my husband and me a Martha Stewart patio set as a wedding shower gift in June. We set it all up in mid-August when we finally moved into our house. By the end of August, the table shattered. We had the table up for about 2 weeks. There was a rain storm that night but it was not capable of shattering a table!

I did not call customer service for several months because I figured it would be more aggrivation and ultimately a dead end. I was right! One lady told me that if we were able to produce a receipt and name of the model we had, she could give me a replacement price. I then spoke to the manager who said she would replace my table but not the glass if I could produce a receipt and the exact date of the explosion so she could check the weather!! I WAS TOLD THAT "I MUST BE LYING BECAUSE NEVER IN HISTORY HAS A TABLE JUST EXPLODED WITHOUT IT BEING THE CUSTOMER'S FAULT!!" After reading other complaints, I am boiling!

Jennifer of Santa Rosa, CA April 14, 2006

Jennifer of Santa Rosa CA (04/14/06)
I purchased Martha Stewart patio furniture in 2003 and the glass on my two seater set just shattered for no apparent reason as well. I have just now been made aware that I am not the only one that has been a victim of poor quality. Luckily my husband and I were sitting across the patio when it happened. But there is no replacement glass and when I called K-Mart, they were no help and said they had never heard of this so I let it go. Nice to see I am not the only one, but doesn't excuse the sale of poor quality and possibly dangerous furniture.

I paid over 500 for poor quality, but I am just thankful no one got hurt. Lessons learned.

Marcia of Queensbury, NY April 14, 2006

Marcia of Queensbury NY (04/14/06)
We purchased a Martha Stewart Patio Set with five chairs, Bar Set with 4 chairs, Love Seat and matching coffee table, and the swing with the canopy, all from the Victorian collection. We have spent quite a bit of money on this furniture. We purchased them 3 yrs. ago. The glass on our patio set shattered last summer, for no apparent reason.

Countless calls to Kmart, where we purchased it, resulted in them saying they were not responsible. Martha Stewart denied responsibility also, so we received no compensation for that. Now this year when we just got our furniture out (it was stored inside) ALL the chairs to the patio set have paint faded off so they need repainting and the canopy to the swing has rotted and is ripped in several places.Is there anyplace we can get replacement or compensation for this "inferior" merchandise?

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