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Consumer Affairs


Is this your Business?

Martha Stewart Outdoor Furniture


Consumer Complaints & Reviews

I purchased a Martha Stewart patio set 11+ years ago. We have enjoyed it but it started showing its age. I liked the style, the lazy Susan, the size, etc. A few years back, I went on-line to see if I could get a new umbrella since ours was getting tattered. I was surprised to see all the complaints about how the glass would just shatter unexpectedly. Looking at the complaints, they all seemed to be tables that were manufactured several years after ours. I thought that maybe ours was one of the first ones and like some manufacturers, they "cost reduced" the product and thus were having quality problems.

I remember reading somewhere "it's not that it will happen, it's when it will happen". Well ours shattered today. I'm not too heartbroken since we did have if for a pretty long time but I am very thankful that no one was near it when it happened. This is a safety concern and I can't believe that the responsible party has not recalled this product. All I can say, if this happens to someone and they end up getting severely hurt (e.g. losing an eye), I can't imagine the defense attorney trying to convince a jury that the company "didn't know".

Imagine my disappointment when I discovered that my one-year-old 7-piece Martha Stewart Mallorca table top was shattered into a million little pieces with no known cause. In searching for replacement glass, I found your site and have read many similar complaints. It seems to me that the company should be held responsible since this appears to be a defect in their product. I will never purchase another piece of Martha Stewart furniture again and I'll be sure to tell everyone I know not to as well.

We bought a Martha Stewart patio set with the hexagonal design a couple of years ago. We went out one day to use it and the glass table top was shattered in a million pieces. I was trying to find a replacement top when I ran across the website with all the same complaints.

I bought a Martha Stewart table last summer (2011) being that it is now just May, less than a year ago. Yesterday afternoon, I heard a crashing sound same as a bus being dropped on a house. When I looked outside, my whole table was gone and glass was all over the whole backyard. After trying to figure out what just happened, I had to start the clean-up right away. Pets and people cannot walk on glass! I had bought the table at Home Depot in August of 2011. The part I can't believe after reading all the posts on this very problem is that everyone has known for years that this is a major problem, back as far as 2006, so why are they still being sold?

I have a glass table, five chairs and a bar, stool and four chairs - they all are rusting.

I bought the 7-piece Mallorca set in the late fall of 2010. Last summer, I noticed one of the swivel chairs was starting to rust and paint was flaking off all over the arms. Since it was just the one I thought it was a fluke, but now this year all of the chairs are beginning to follow the same pattern. This seems to be a common problem with this set along with the potential for the glass in the table to shatter for absolutely no reason. This highly concerns me as I have a 6-month-old and we love spending time out on our patio, but now I'm scared to have her and myself out there. I would return the set (purchased at The Home Depot), but obviously it's too late for that and it appears Martha Stewart Living won't do anything about this apparent quality control issue. Are there any options? Thank you.

I purchased the set (Mallorca) from Home Depot less than 2 years ago. This past winter, I live in South Florida. So the furniture is out all year. The arms on several of the chairs began to crack, peel and rust. I contacted HD which told me to send an email to Martha Stewart product. I waited several weeks, no response. I went into the store, was told without a receipt they couldn't help me. I called HD again, was given a reference # and spoke with the manufacturer. The resolution was I could purchase new arms for the chairs. I am completely dissatisfied with the Martha Stewart line. The cushions did hold up. The table has discolored and the chairs cannot be used.

This morning, 5/12/12, my husband was tightening the umbrella stand underneath our three-year-old Martha Stewart Patio Table when the glass tabletop spontaneously shattered, completely covering him in shards of glass. He has several cuts on his head and arms. Thank God he wasn't looking up when this happened or he could have been blinded! I was surprised to discover, when I started to search online for a replacement tabletop, that this is not a one-off. Which helps us understand what happened because we were baffled as to what could have caused the whole glass top to spontaneously shatter like that.

The glass table just shattered into a million pieces. Wind must have picked up and hit right its top. The lazy susan was ok. The smoked glass can't replace for less then $250.00. It's next week's trash.

Exploding glass patio table top (Martha Stewart's line) - Purchased in June 2011, used barely 6 months and it exploded this May. What can be done? I am very angry. I see they are still for sale at Home Depot. And why isn't Martha Stewart and company making good on a defective and dangerous product! Come on!

Martha Stewart Patio Set - I watched the glass top shatter into a million pieces on my deck for no reason. It wasn't a hot day or a cold day and there was nothing on the table. After it shattered, it crackled for the entire time that I was cleaning it up. I am very unhappy, but also relieved because (thankfully) no one from my family, including my dog, was outside at the time. I am still picking up piece of glass that I find on my deck 4 days later. What do I do now? Do I replace the glass or do I buy a new set?

Our glass-top Martha Stewart outdoor table exploded all over the deck. My dogs were out there and could have been hurt. What if a kid was out there? What a piece of crap for them to sell.

My cocktail table glass top (Martha Stewart living outdoor furniture) just shattered and fell in all over my indoor sunroom. There is obviously a "major problem" with the manufacturer of this product. I am on my way up to Home Depot to return. I told my wife there has to be a nationwide problem and appears I am correct. Can you see a class action lawsuit in the future? Then attorneys would profit and we would still have to replace our glass and get $.15.

My Martha Stewart Garden Oasis glass just broke, or should I say shattered one morning. It was used only for about four months. I did not know there was a problem until I started looking for replacement glass which I have not found. Someone should be responsible for the breakage, Martha.

It was purchased last summer. I took it out of the garage and set again for this season last weekend. The glass top spontaneously exploded today. Glass is everywhere. I will never buy again.

My patio table shattered into a million pieces today. It is about 2 years old, and we have family coming into town and a wedding in the backyard. Times are stressful enough without having to buy a new replacement patio set. I still have a small table that I bought (another brand) 20 years ago when I first moved here that is holding up very well.

Our patio table (glass top) shattered into thousands of pieces. I and my son cut our feet with the tiny glass pieces. Martha, do something! Tons of people got mad at you!

I had purchase a 7-piece Mallorca Patio furniture set from Home Depot at the end of the summer last year 08/2011. I had only used the set once. When I went to move my table, the glass fell out into pieces. I call the Home Depot. They recommended me to contact Martha Stewart Outdoor Furniture. When I called the manufacturer, their suggestion was to go to a glass company where they make glass because they do not get the glass in their warehouse. I feel that this is unfair to me as a customer. This is the only solution that they could come up with. I think there is no customer satisfaction guarantee and I will never give Martha Stewart another dime of my money.

The Martha Stewart living outdoor patio furniture glass table top spontaneously exploded all over. Shattered glass cut my foot and my dog's foot when we got up from the sofa to leave the area, because the table was in front of the sofa and glass was everywhere. Objects and food on the table fell, broke, were covered in glass and had to be discarded. Clean up took over an hour. I was quite fearful at the unexpected sound of the explosion and felt like a gun was fired which scared me even days later. After removing the glass from my foot and my dog's foot, I soaked my foot which was bleeding then applied antibiotic and a bandage. Thank you.

I bought a Martha Stewart glass top patio table and six chairs from Kmart. Last week, a weld on a chair broke with a 120-pound guest. She fell to the ground, hurting her back. Now, I am wary to use any of these chairs. I don't want to give it away in case someone else gets hurt. Now, I will have to pay to haul it away to the landfill and pay the landfill to take it. I paid too much for a very expensive but very cheaply made patio set that is dangerous. Never again, Martha!

Our Martha Stewart Captiva table has cracked in several places. This set was purchased from Home Depot last May 2011. The table is made of aluminum and has buckled, causing the tile top to crack. The aluminum has buckled in several places on the frame. Some of the chairs have had buckling with cracked finish as well. I have not yet contacted the manufacturer but am not very hopeful after reading the many complaints on this site. I went to Home Depot to get a replacement table but the Captiva line is no longer made. It is now called Captiva II and the table and finish is of a different design.

Martha Stewart tabletop shattered into thousands pieces for no reason at all. It was crazy and scary. Luckily, no one was injured. I ended up replacing the table after reading complaints that it's been happening to a lot of people. It wasn't worth the fear of my grandson being on patio the next time. I went with tile this time. Cushions have dri-rotted two times in the past 8 years after. I had called Kmart and then directed to call the manufacturer JRA Furniture complaining. They sent me new replacement cushions free the first time but for seriously high shipping fees (could have just bought new cushions). It has happened again. I need replacements. It's ridiculous how these cushions do not last. They are stored in house 8 months out of the year. The entire Martha Stewart set was expensive and troublesome from the beginning. I am extremely disappointed. I originally purchased the table and five chairs, two lounge chairs, sofa and rockers and swing in 2003 from Kmart but what can you do after so much time has passed?

We bought a Martha Stewart Living Mallorca II 7-piece patio dining set in 06/2011 and the glass table top shattered into a million pieces. We had the table for less than 2 weeks and used the table twice. We called the manufacturer and they said the glass table was not covered, so we would have to pay for a new one. We can't afford to replace it, so we now have a patio with no center. I feel that the table should at least be replaced and not with a glass center. I have three children and cannot afford to put them in jeopardy.

I purchased a Martha Stewart patio set from Kmart around 2005. I opened my curtains covering the patio door and found the patio table completely shattered into very small pieces of glass. Fortunately, nobody was sitting at the table at the time. It scares me to think what could have happened if someone was at the table. Personally, Martha Stewart needs to go back to her drawing board and think again.

I purchased a Martha Stewart Living Grand Bank 7-piece patio dining set from Home Depot that was on sale for $399 on 8/24/2011. Today, my toddler was looking out the patio door and started yelling that the table exploded. I looked outside and saw that the table top had spontaneously exploded. Nothing had impacted it and no one (thank goodness) was near the table when this happened. After cleaning up the thousands of tiny pieces of glass from my deck, I contacted the Home Depot who advised that I contact the manufacturer (BJI) at 866-331-6478.

BJI wanted to charge me over $200 to replace the table top plus shipping! Needless to say, I didn't opt to pay for another table from this company. I'm sorely disappointed in the quality of the table, my experience with BJI and with Home Depot for not standing behind the product they sold me.

Now, I'm out $400 and I have no patio table to go with the six chairs that came in the set. But at least no one was injured in my family by this sub-standard piece of junk. After doing some internet research, I found hundreds of other complaints about exploding table tops from Martha Stewart Living. Apparently, this is an on-going problem that no one has bothered to rectify. Maybe Martha Stewart is waiting for more consumers to be injured or maimed and then sue them before they look into this problem and decide to solve it. I don't know, but I'm sorely disappointed that no one is willing to either refund my purchase price or replace the product at no cost to me.

We purchased a 6 piece patio set; 6 chairs, glass table and umbrella, in April 2011, from the Home Depot in Westbury, NY. We used the table less than 10 times all summer and my husband moved the table into the garage at the end of August 2011, due to the weather conditions (hurricane warning in Long Island, NY).

As he was moving the table out of the garage, it suddenly imploded and shattered all over him- he had a clear path, he didn't hit anything, it just shattered. I called Home Depot, who referred me to the manufacturer - They told me the glass was not covered and that I could order a new glass but they didn't know when they would ship it. I would actually have to call back in 4-6 weeks to see if they would be shipping new glass tops. In addition, the quoted me a price around $400-$500, they couldn't give me an exact price.

There are many similar stories about these tables but there doesn't seem to be any action taken by Martha Stewart. I would like a refund for at least the cost of a replacement top.

At first, I was very pleased with the Mallorca patio set. Then, shortly after the 1-year warranty expired, the finish on the chairs and table started to buckle and rust. I called Home Depot, and they referred me to the manufacturer. Neither Home Depot nor the manufacturer offered any solution or compensation for a very poor product. Reading the other complaints on this site, I guess I consider my self lucky that the glass on the table hasn't exploded.

I entered a complaint on Home Depot's site, but it hasn't appeared. In fact, they show an overall satisfaction rating of 4 1/2 out of 5 stars. I sure I wish I'd seen the reviews before I wasted 600 bucks on this junk.

Mallorca Martha Stewart 7-piece dining set: We purchased the Mallorca outdoor set on 4/03/10. All seven chairs and table are showing signs of rust and peeling paint. The set came with a year warranty, because that is as long as it will last.

We bought a new Martha Stewart Grand Banks seven piece patio set from Home Depot last summer. It was approximately $700 plus shipping. I thought it was beautiful and was happy using it until we put it in storage in the fall. This spring has been unusually warm so we decided to bring it out early to enjoy the 70 degree temps. All of a sudden, for no apparent reason, the table top shattered into a million pieces. There must be something defective with these table tops if it keeps happening to so many people. Also, we have had this set for less than a year. There were no scratches and it was well taken care of. I don't understand how this could happen without any kind of impact at all.

The furniture is rusting and I would like to know where I can buy some of the paint used.


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