Complain about a product or service

Martha Stewart Outdoor Furniture

Martha Stewart • Consumers Left to Sweep Up as Martha Stewart Tables Shatter • Kmart Still Selling Shatter-Prone Martha Stewart Tables • Manufacturer of Martha Stewart Tables Declares Bankruptcy • A First: Consumer Gets Restitution for Martha Stewart Table • Sounds of Summer: Martha Stewart Tables Shattering • Sears Not Amused by Martha's Deal with Macy's • Martha Does Macy's • Martha Stewart to Begin Hawking Buicks • Suit Charges Martha Stewart Knew of Shattering Glass Patio Tabletops • Martha Stewart Table Tops Shatter, Consumers Complain --- • Consumer Complaints

Kay of Richmond, IN November 17, 2009

On a calm, sunny, cool day in November my patio table, which was stored carefully under a covered patio for the winter, shattered into a million pieces. My husband and I loved the patio set and took very good care of it. There was nothing external that happened that could have damaged this table. I'm so disappointed! We are now among many others who have been the victims of shoddy workmanship or who have received a flawed product without our knowledge. No more KMart or Martha Stewart products for us - especially since it appears neither will do anything to stand behind their product.

india of villa rica, GA November 11, 2009

I woke up when i heard a big boom on the patio.when i looked my beatiful glass table was shattered to tiny pieces.i have small children who could have gotten hurt.It was the most awful sight to see.Im realy dissapointed.

Carol of Catawba, NC November 10, 2009

Purchased Martha Stewart table set for patio in May of 2005. The table sat under a pergola. It had not been abused. We are a retired couple and had used the table very little. We were not even near the table (thank goodness) when there was a loud explosive-like noise and the glass top shattered all to pieces. Glass flew everywhere. Very disappointed in the quality of this table and K-mart offered no help in this matter. Very expensive way to learn just because Martha's name is on something does not mean it is good quality. I will not buy another glass top table. It was item AS-359-3T. If you have this table, I would suggest you destroy so no one gets cut or has an eye put out from flying glass.

MICHAEL of TAMPA, FL November 10, 2009

My glass top on my patio set broke into thousand but for no reason. It was at 900 PM no one was around it we heard a big bang look outside and the table was in bits.

Christie of Cave Creek, AZ November 5, 2009

I was watching TV and hear a loud crash I looked in the kitchen didn't see anything then went to let my dogs outside and noticed that my entire glass table top was completely shattered! There was no visible reason as to what was the cause of this. The glass was shattered all over the patio. It was a huge pile of glass and took over an hour to clean up the glass. I even had to get out the vacuum to try and make sure the poor dogs do not get into their paws.

So much for animal lover Martha with such a defective product. I see in reading this that Martha nor Kmart/Sears is owning up to this issues - so much for outdoor dining. Several cuts during the clean up process, Cost of useless patio set that will have to replaced.

Deanna of Newport News, VA November 4, 2009

My husband and I recently purchased a Martha Stewart Everyday Garden Melrose Collection from K-Mart in York County, Virginia. In September to our surprise, my husband went outside and noticed that one panel of the bar was completely shattered! There was no visible reason as to what was the cause of this. The glass was shattered all over the patio. It was a huge pile of glass and took over an hour to clean up the glass. Luckily none of it went in our pool! I have attached photos of this and the table described below.

Previously, we had purchased a large Martha Stewart table and 6 chairs for our sunroom. We use this almost on a daily basis especially during the summer. It is housed in a glass enclosed sunroom where it is protected from the elements. While my daughter was doing her home work in the sunroom, she heard a crackling noise. She said the glass table just shattered. Luckily, she wasn’t sitting at the table! She told me as soon as I got home from work. Another unreliable, unsafe Martha Stewart product, another few hours to clean up a pile of shattered glass and now unusable Martha Stewart furniture. Imagine two Martha Stewart products (within a few weeks) having the same thing happened to them. Both pieces of furniture are now completely useless to me and my family. I can’t even imagine how much the glass would cost to replace!

While speaking with my cousin who lives in New York, I mentioned what happened to both the table and the bar. She stated that the same thing happened to her Martha Stewart patio table. This seems to be more than a coincidence. What kind of products is your company producing? Obviously the glass is inferior. I have always heard (before these incidents) that Martha Stewart products were a great addition and value to any home. I am very concerned not only for myself but for others. What happens if a group of people are sitting at the table or bar they have purchased and the glass just shatters as it did twice to us?

Theresa of Matamoras, PA November 1, 2009

We purchased two Martha stewart patio sets. My sister brought me a set with table, chairs and an umbrella and the table shattered with nothing on it. Glass went all over. I contacted Sears and they said that too much time passed but this is some type of defeat a table should not just shatter. Please direct me on what I can do to replace the table.

MaryLou of Gig Harbor, WA October 31, 2009

Last Saturday I too became the victim of an exploding glass top table. Thankfully nobody was injured. I tried to get in touch with the customer service number listed on the paperwork that came with the table but I was not able to get anything but a busy signal and then went online to look for a different phone number or address. After a few clicks of the mouse I found out I am not the only one who owns a Martha Stewart patio set that have had the same thing happen to their table. What surprised me was the fact that K Mart was still selling these tables this summer! I don't understand why there had not been on word of warning given to consumers in this state about the dangers of these tables. What can I do or who can I contact to get compensation to replace the glass? I did read online about a class action law suit that had been filed in 2005 but was thrown out of court. Will there be another one filed soon. I would like to be included.

john of hayward, CA October 31, 2009

I was duped twice. my glass table shattered and like everyone else it took months to get all the glass up. my wife blamed it on the wind. stupid me due to price I went back and bought another set and the next year the same thing happened without the unbrella in it. i am now looking for a new table in winter. not a good time since the sales ended in july to augest. i will not buy another from Kmart at any price.

Kathy of Bloomingdale, IL October 29, 2009

10/19/09 - Our patio table is kept in an enclosed porch. The lazy susan portion shattered all on its own and I am afraid the rest of the table will also shatter at some point.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.