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Macy's - Furniture

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Andrew of Bethpage, NY June 22, 2009

If you are thinking about purchasing anything from Macy's please think again. On February 12th I purchased a sofa and loveseat combo. I asked the salesperson if the pieces will be delivered by early may since I was planning a Memorial Day party and needed the furniture. However, after numerous calls and over four months later I am still without my furniture. I am extremely dissappointed in Macy's lack of customer care. It seems like the Salespeople just want to sell you their garbage and could care less when you get. Macy's has lost my and my family's business for life. I urge you to look elsewhere to avoid the heartache and stress.

Mrs of Kennesaw, GA June 22, 2009

We purchased a mattress from Macy's Hotel collection and soon after we got it it started to lose it's firmness and sinking in on bothside. They replaced it with another one and less than 4 months later it needed replaced. They replaced that one and this time not even a month later it needs replaced. this time they said they have done all they are going to do. Out the cost of a mattress

Steve of flushing, NY June 18, 2009

Purchased a full living set at the Carle Place Furniture store in Jan.2009. Was told that it would be availabe for delivery in April. Here i sit in June 09 and still dont have the set. except for one person in Delivery, all lied. Every excuse in the book. Got a great price. what good is it! No set!

Janet of Greenwood, IN June 17, 2009

I purchased a dining room table and 8 chairs for my daughter at the Castleton, Indiana store, but the delivery was to my daughter in Beaumont, Texas. She scheduled delivery for the week she was moving to Texas - she is new to the area and has no friends or family there. When the table arrived it was damaged so we refused to accept it. The soonest they could deliver the replacement was two weeks later -- on a Thursday -- there was no flexibility on the delivery even though it was their fault or their carrier's fault that a second deliver was required. After being on her new job for 8 days, she had to ask to take time off to get the table delivered or if we cancelled the order all together, to get the chairs picked up. If she chose to return the chairs herself, they would not accept them at the Beaumont store, eventhough they have a furniture department, she was told that she would have to drive them to Houston, which is 90 minutes away.

The sales people in Macy's are all about trying to provide "outstanding customer service" and with virturally every purchase they ask you to go to their website and fill out a customer service survey, but the furniture delivery group knows nothing about providing customer service. They did offer my daughter a 50% refund on the cost of delivery, but that doesn't help with the fact that she will have to take time off work regardless of whether she chooses to take delivery of the table or return the 8 chairs. This will be the very last furniture purchase I will ever make from Macy's - guaranteed!

james of florence, MA June 9, 2009

purchased a sofa from macys. sofa gave off chemical fumes. macys refused take sofa back without 10% delivery charge but agreed to take it back for free after we waited a month for their consultant to smell our couch and agree that it was toxic. I have had new onset shortness of breath since couch delivered having been in perfect health my entire life.

Eric of Yonkers , NY June 5, 2009

They promised us when we purchased our dining set that we would be called within a week to schedule delivery. that was a month ago. Yesterday my wife went to the store and was told the furniture would "probably"be in on June 15th. Not a word from them, until we went to the store to inquire. We werent misled,,we were lied to.

Jon of Cincinnati, OH April 16, 2009

Jon of Cincinnati OH (04/16/09)
I worked their for three years and they told us the Martha Steward Furniture which is made in China was a hardwood with a hardwood veneer. One of the pruducts on the floor chipped and we discovered it was particle board made in China with who knows what kind of chemicals. I left their soon after.

Thomas of Sarasota, FL April 15, 2009

Thomas of Sarasota FL (04/15/09)
Purchased a hutch and buffet last March and started to see saw dust coming from the bottom of the buffet. After further inspection, we found it to be termits and was told that this sometimes happens to furniture sent from China. The store manager wasn't very supportive. He thought it may have be cause from our home, however after having our house inspected found no other traces of the insect, espect for the buffet. Since then we have had someone come in and treat the piece of furniture and hope that we have solved the problem on our own.

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