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Macy's - Furniture

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Patricia of Coral Springs, FL February 10, 2006

Patricia of Coral Springs FL (02/10/06)
I went to the store on Jan.20st, 2006 looking for a living room set. I spoke with a sales representative who told me that the price of the 5 piece sectional was 2,500. I told him that I would like the four pieces and the ottoman. He said the price would be the same because they can switch out the one piece of the sectional. I asked how much delivery and surcharges would be if I had the couch changed to another color. He told me they were offering 10% off plus a 7% tax discount which basically wipes out the tax once they have to add it to the total purchase. He told me the total price would be 2,625.00 including everything. I told him I would come back the following day to purchase the couch.

I went back on the 21st of January and spoke with the same sales representative. I told him that I wanted to purchase the sectional and asked him to ring me up. He then proceeded to tell me that there was an additional charge of 50.00 per piece and that he never said anything about 10% off. He also told me that the ottoman was extra. In the end, my total came to 3,175. I told him that I wanted to speak with the manager, but he wouldn't let me. He said that the manager would say the same thing.

I finally insisted on it, and the General Manager, Geoff  came out. I explained the situation and he took the sales rep in the back. I overhead him telling the rep that it wasn't worth all of this trouble for 300.00 and to just give me a break. They both came out and Geoff told me that he needed to charge me the full amount because the supplier could deny the sale if they see a large discount but that he would credit my card 270.00 once my order got to the warehouse. I was satisfied and left the store. Geoff and I even exchanged emails to review the arrangement. I was also told that custom orders take between 6-8 weeks max. I was willing to wait for my sofa until the first or second week of March.

This is where the big issue comes in. I decided to call the 1800 Macy's call center number to check on the status of my order. Now, my credit card was charged the 25% of the total order on the 21st of January. When I called February 8th, 2006, I was told that they show my Sales Check number, but the sales rep at the store never finished submitting my order. My couch was not even ordered!

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