Macy's - Furniture

After placing a significant order with Macy's Furniture Gallery in February 2012, I am still waiting for delivery of my order (it is now the end of May!). Every couple of weeks, I receive an email from customer service, not a phone call, telling me that delivery has been delayed again. In April, I cancelled part of the order because we were tired of sitting on fold-out chairs in our brand new (and very empty) home. I replaced the furniture through a different vendor.

Instead of receiving some sort of compensation, or an apology, I received a nasty voice mail from the Macy's salesperson telling me how disappointed she was and how she didn't understand how I could have waited two months already and then cancel 2 to 3 weeks before delivery. Sure enough, I received yet another notice that the remainder of my order was delayed again (now set for delivery at the end of June!). The salesperson should be upset with the company she is working for, not the customer. I was very loyal to Macy's up to this point. I never even thought to check the reputation of the Furniture Gallery before purchasing anything. I will never step foot into this store again and will go out of my way to let others know of my disappointing experience. J.C. Penney's rocks!

I bought over $3,000 worth of furniture from Macy's online about a month ago: leather sofa, two leather chairs, leather ottoman, and dining room table with four chairs. The delivery was fine. However, since then, the ottoman is tearing on a seam and the fabric on the bottom of one of the chairs is tearing. I don't really care about that since it is not visible, but I contacted Macy's to repair/return the ottoman. I was told some third party service would contact me in 72 hours to inspect it. That was a week ago.

Last week, it took me about an hour to talk to various Macy's people and the warranty people. I called again today to find out why nobody has been in touch, was incorrectly told my furniture was bought as-is (it wasn't, it was new). All in all, I was on hold for 52 minutes today and the resolution was that someone would call me back. I want to return everything. The quality of the furniture is poor and the customer service is lacking in every respect. I am steaming mad this has taken almost two hours of my life, and it isn't over. Don't buy furniture from Macy's online. If you must buy online, buy from **. Their customer service is exceptional.

I paid full price ($2,500+) for a 3-piece furniture set on 4/7/12. Two pieces were delivered to me on 4/12/12. I have been waiting on the third piece, which has not been delivered to me to date (5/15/12) for over a month now. The only update I received from customer service is that the third piece to my furniture set is in a NJ warehouse being processed. This has been the response from customer service for the last month. What a horrible way to treat customers. Do not purchase furniture from Macy's unless you enjoy sitting on the phone with customer service every day just to get a straight answer regarding delivery for the item you paid for. Stick to items you can purchase off of a rack. I wouldn't trust them to alter my clothing when they need to "alter" their service and "hem" up their attitudes.

I've been dealing with a Natuzzi sofa quality issue for two years. It is now out of warranty and Macy's has not taken ownership. Too much to explain but I am furious. I do not care if the president of Macy's has to come out and sit on my sofa. Someone needs to make this right. I am appalled. I cannot even communicate it anymore.

We, moving to a new place, ordered a mattress a week before the moving day. This Macy's store Furniture Gallery is located 15 minutes from us in Paramus. The salesperson promised the delivery on time. We moved with no mattress. We didn't keep the old one. Why do we need the old one? Macy's will deliver the new one. They promised! Now, we are in new place with no mattress and no calls from Macy's. They took our payment of $2,686 and gone. Never ever trust Macy's. Now our attorney will talk and try to get our money back. Why, we don't need this headache. I am a very angry customer!

My husband and I bought a rug where the threads kept coming out. When we were buying furniture at another Macy's store and talked to them about the rug, they encouraged us to return to the rug to the store where I bought it. When we went, they would not take the rug back. This rug was new. We explained that we only had it for a couple weeks because of shipping. We were upset that they would not stand behind the quality of the product they sell. In the past, we have purchased a lot of furniture from Macy's but never will again.

They don't give choices about when your furniture can be delivered, they tell you when you must be home and if you are not, then you don't get the furniture. Their customer service is horrible and they are rude! They have no consideration of the customer, whatsoever. Yet, the salesperson states that options will be given for dates and times your furniture can be delivered. That is a lie! When I confronted the salesperson, he did not do anything about it.

My sister purchased a leather sectional for me in 2006. This sectional is rarely sitting on and the leather is chipping, cracking, and peeling. My sister paid close to $3,000 for the sectional with a no-worry warrant. Well, I'm worried: the sectional is falling apart and there's no help from Macy's. What am I to do?

False advertisement: Worry No More Warranty is a rip off. My son of 17 months was unsupervised and had grabbed the leftover food that he had not finished and made a mess on the sectional couches which I had purchased through Macy's. He left his milk lying down on the couch, letting the milk slowly leak onto the couch and when I had noticed what had occurred, I said no need to worry because I purchased Worry No More accidental coverage that states in the warranty it covers "Food and beverage stains".

So I got out my warranty brochure, I could not find the number anywhere. Finally, I Google searched it. I called them up and schedule an appointment where I had to wait 4 days for a technician to come out and clean my sofas. Mind you, I took the day off for this. A tech finally arrived 4 hours later than the time scheduled. He took pictures of my sofa and then made a call to Worry No More and the tech put me on the phone to speak with a rep. The rep told me that we needed to reschedule because the technician did not have the right equipment to clean off oatmeal and milk! I would be receiving an email with another scheduled appointment.

One day later, I called them to check the status and they told me my claim was denied and that did not cover for accumulation of stains. I told them how the heck they are going to tell me that there is accumulation of stains from a camera that was taken with a cell phone and that this accident had happen within a week. I'm so mad, these people are thieves. I'm going to close my Macy's account and make sure I spread the word for people not to buy Worry No More. It's a waste of your hard earned money.

Wrong order - Worst customer service ever, has to schedule 4 times to get my 3 sets and I didn't get it yet. The manager called me and gave me a date to deliver. It was all lies. When I called customer service, they told me "we don't see any order with you".

I purchased a mattress in 2004 and it has a 10-year accident warranty with Worry No More. I paid for this warranty and paid for the mattress cover as required. I filed a claim early February 2012 (8 years since purchase). A technician came out and determined that indeed the mattress needs replacing and Macy's would contact me in 7-10 days. I received a claim number.

When no one contacted me, I called Macy's Town Center Kennesaw GA. I was told by Macy's that Worry No More denied my claim, then Macy's said it was only a 7-year warranty. I have docs saying it is a 10-year warranty. Then they said I cancelled the warranty. Seriously?!

My biggest problem is how difficult it is to communicate with Macy's Furniture Customer Service reps. I waited on one call, simply asking to speak to a supervisor, for 72 minutes! By the way, Worry No More told me that it was Macy's that recommended that Worry No More not replace my mattress, even after they sent Macy's the work order! The only solution Customer Service had for me, was to write a letter to the Macy's corporate office in Ohio. And then the supervisor told me to get in line and they respond in order of receipt. Hmm, lots of complaints Macy's? I bet so.

I purchased an Italian leather sofa from Macy's in 2008. I love the sofa. Today, it still looks as good as it did the day I bought it. I could not be more pleased with the quality of the brand. However, I also purchased their "Worry No More Warranty"! That is where the problem is. The biggest scam I've ever been a part of. They lead you to believe that you must have this warranty and it is just that worry free! Instead, you have X amount of days to report the warranty and must know the exact date and time of incident. If you can get past that, then they will speak with you about the problem. However, what you will find is you will never be in warranty. They will mix your words around and you will be out of warranty. End of story! I've noticed hundreds of the same complaints online about this warranty company. I feel more than scammed. I want my money back! Further, I can't believe Macy's is supporting this knowing that their customers are getting ripped off. Because of this I am never shopping at Macy's again. I'll never step foot in that store.

We purchased a grey sectional and matching white chair in March 2011. The sales staff strongly encouraged us to buy the extended warranty on the furniture, emphasizing that the warranty would allow us to get our white chair cleaned regularly at no additional cost. The price of the policy was about $250. I have since tried to use the policy and it was completely misrepresented by the sales person. The warranty does not cover cleaning, only spot treatment which is accomplished by sending out a kit by mail. Now, I can buy fabric cleaner at the store for less than $10. Why would I spend $250 for the same thing? Of course, any reasonable consumer who was presented with an accurate description of this service would not buy it. This kind of swindle undermines the Macy's brand. I won't be purchasing any expensive items from them in the future.

We bought 2 couches and 1 chair from Macy's in 2006. When buying our furniture, we were given the ability to buy a "worry no more" protection program for our furniture. It gives the assurance that we can have our furniture covered. The brochure clearly states: "Your furniture will be repaired or replaced for 7 years if a covered stain or damage occurs during normal household use." So about a month ago, we found a rip in our seams between the 2 seat cushions. I called Macy's to let them know and we set up a date for a Macy's rep to come out and look at the furniture. They provided me with the name of the company and their phone number: Tri-state @ 1-800-949-3876.

The appointment day came and went and no one called to let us know a time and I did not get a chance to call and check why. When I called Macy's 5 days later to ask what happened, I talked to 2 people (that took way over 1/2 hour of my time) and they said that my claim was canceled. Without anyone calling to inform me! They then said that rips in between the 2 seat cushions are not covered and that I was just reading from the brochure and not from the actual certificate. So, let's see, the brochure that sells the program/warranty basically is full of crap and misleads customers?! And providing a meeting time/date to meet up and not bothering to cancel the appointment by a phone call with the customer is not even a concern?! Just rude and the companies ability to hold to their word about the program seems to just a marketing ploy. Nothing seems to actually fall under this supposed warranty. Just allot of words, but they do not back up their words. We even called the phone number of the company that was to come over to do the inspection of the furniture and they had no record of even coming to our house. Very disappointed! We really like the Macy's furniture selection, but will not be returning back just for their lack of customer service and their attitudes, plus their false advertising on warranty programs. I feel scam!

I am so angry at Macy's Furniture. I ordered a sofa (not a special or custom order) on January 14th and was told it would be in their warehouse by January 21st and that I could expect it within five days after that. When I called on January 24th to see when it would be delivered I was informed that it would not be in warehouse until February 15th. Both times I was told I would be informed if there would be any delay. Both times nobody bothered to contact me. I had to check on it myself. Today I was given another excuse that it will not even be shipped to their warehouse around February 20th and that they expect it a week after that and that maybe I could get it the following week provided there are no other delays. Of course, I was given assurance that I would be informed of any further delays but I know better after this experience. I have never bought anything from Macy's Furniture before and I can assure you after this experience and cancelling my order entirely I never will.

I am very disappointed with your furniture department on Macys.com. I placed an order on 1/23 for the Kayla section. The sales rep said it would arrive within 90 days. I called to check on the status on 1/31, and was told it would be 120 days until shipment. On 2/3, I found out my order was cancelled, no further explanation was provided. After several reps/transfers/hours on the phone, I was finally informed that the manufacturer does not service my region. My suggestions for Macys.com is to include important purchasing conditions, such as this, on your website, when the item is displayed, like on Kayla section page, clearly state "this item does not ship to TX". Also, improve your communication from customer service/sales, when these incidents occur. Please provide customers who have been negatively impacted with compensation for wasted time.

After many problems with a sofabed and a return and upgrade, Macy's supposedly credited our account for the original sofabed to a bank account of ours that had closed two years ago. Our bank researched the credit, found there was no credit from Macy's and said I needed to deal with Macy's. Macy's has refused to give us back the credit telling me it is my bank's fault. After many hours, I have no recourse but to sue Macy's in small claims court for the 1,135.00. By the way, Macy's credit dept and legal dept have not returned emails recently since my bank has said it was a Macy's error.

I recently bought a sectional from Macy's. I told the sales rep that I hadn't purchased furniture from them since they were Meier & Frank but that M&F used a separate account from my revolving account for large purchases. The rep told me it was exactly the same with Macy's. So, figuring I'd be able to pay off the separate account before the one year mark when interest would kick in, I went ahead and ordered it. It's a special order because of the fabric, so there was a 3-month lag from ordering to delivery.

I called the credit department the next day to get the account number for the separate account so I could set up payments through my credit union. Surprise! There is no separate account. So, unless I pay off my revolving account and the furniture before one year, I'll be charged interest on the entire amount of my furniture purchase and any balance on my revolving account. Thus, I am quadrupling my payments so I can be sure I have a zero balance the month before the month in which I ordered the furniture because I can pretty much guarantee they won't base the charge on the delivery date.

I purchased a microfiber, modular sofa from Macy's which was delivered on 11/14/2009. I also purchased the WorryNoMore 7-Year Great Give Back Protection Plan. The plan states that, in order to obtain service, the customer must report a claim "fifteen (15) days from discovery of a covered stain or damage". On 1/16/2012, I discovered that relatives had accidentally made a singe or heat mark on the ottoman, which was supposed to be covered by the insurance. I called the WorryNoMore customer service on 1/17/2012. The service representative asked the exact date that the stain occurred. I told her that relatives were visiting during the holidays, New Years 2012, and had left on 1/16/2012.

The couch was in the guest room so that is the date I discovered the heat mark. The customer rep kept pressing for an exact date, so I just said "Jan. 1, 2012." She then said WorryNoMore would not cover this claim because I should have reported the accident within 10 days of the actual accident. I was outraged. The policy states, "fifteen (15) days from discovery of a covered stain or damage." I asked to speak to her supervisor and was cut off. What a sham! I want my $198 that I paid for this bogus insurance back!

I bought the set of mattress from Macy's furniture over the phone on Dec. 28, 2011. A week later, I got a call to remind me that my mattress was ready for pick-up at Union City. At the warehouse, they gave me the wrong set of mattress. I ordered size full of Simmons, but they gave the a set of Sealy mattress with size queen and the base is size full. I called customer service the same day after I got home. After talking to a couple of customer services, they said they will make the delivery for the correct mattress and pick up the wrong one from my house. The correct mattress charge was $447, but they charged me for $535.30. I called them concerning the $535.30 in my credit card statement.

They told me that they are going to return the extra charge for me. A week later, we waited and waited for the delivery, but there was no delivery show up. I called them, and there is nobody who knows where my mattress is. They transferred me to every where. I talked on the phone from 8:00 am to 5:00 pm. It took me a whole day to talk on the phone with them. I finally made my decision that I canceled my ordered. A week later, I saw one more charge of $447 from Macy's in my credit card statement. I tried to called customer service to report the issue, but there was nobody willing to solve my problem. They kept saying waiting, waiting. I don't know how long I am going to wait. They charge me close to $1000 and I have no mattress, and nobody can solve my problem.

I have a complaint about the product sold. The worry no more insurance policy sold to me to cover the $2000 sofa I purchased and now the consumer relations at the Northland store in Detroit Michigan. I previously sent a complaint email and the Administration Support Team Supervisor of Northland (Kathy *** xxx-xxx-xxxx) responded saying that she forwarded the my complaint to the Furniture Manager and the District Merchant, but nothing has been resolved. No one else has contacted me and Kathy hasn't returned my last four phone calls including the one that informed her that I would have to make a corporate complaint and/or asked her if there was someone else I could contact for resolution. I need someone to respond please!

Here is the problem: I purchased a $2000 leather couch from Macy's Northland on 11/24/06. I also purchased the sham insurance policy from Worry No More 7 Year Great Give Back. Four years later, our cushion became discolored slightly and a small tear formed. We made a claim to Worry No More and a service rep came out and made the hole much larger in order to patch it, then told us he was unable to patch it and that a new cushion would be sent. Two weeks went by with no word and when I called Worry No More, they told me the claim was denied.

They were rude and unprofessional. Now, I am stuck with a very expensive leather couch with a huge whole in it. The sham insurance will only repeat that they are not affiliated with Macy's or the manufacturer. Macy's has not returned my last four phone calls and has left me with no assistance at all! I never dreamed that Macy's was not a "safe" vendor to purchase items from. A reputable store like Macy's should not allow this!

On November 29, 2005, I purchased a leather sofa and love seat from Macy's Gallery furniture in Paramus, NJ. I've had this furniture for 5 years and recently discovered that the leather on both pieces has started peeling. I called the store manager with my concerns and he stated that my purchase was no longer under warranty. However, I was still eligible to file a claim under the "Worry-no-More," coverage, which is an extended coverage that I paid for at the initial purchase. "Worry-no-More" refuses to file a claim regarding peeling. They only cover tears and scratches. My only option is to sue Macy's in small claims court.

Macy's No-Worry plan is a fraud. I called and reported within the 7-year time frame about the leather getting small bubbles and starting to crack and peel. I took photos of small areas. They came out to see it 3 weeks later when there had been additional areas of peeling. The person came out and told me it was nothing we did, it was bi-cast leather and it should be covered. However I received a letter that nothing would be covered. We did nothing but sit on the sofa and loveseat and chair and took very good care of the set like all the rest of our home and furniture. Macy's should be held accountable for the warranty service they offer. I paid the money for absolutely nothing. The only No Worry is on the part of the warranty company. They take your money and don't worry because they do not live up to the service at all. This is completely frustrating and fraudulent!

I purchased a cherry wood curio cabinet, large with sliding door on 4/10/10. I did not purchase the no more worry warranty because it was a curio cabinet. This past Monday, Dec. 19, 2011, I went to move one piece of my Lladro figurines. Without any movement, the second glass shelf slipped, took down the third and fourth shelves, and with it came crashing down 9 of my prized Lladro figurines.

It was approximately $4,500 worth of relics, and some have been retired, so I don't know if I can even find them. I have insurance, but I also have a $500 deductible. It appears it is going to cost quite a bit to reinforce these shelves, as the gold pegs that came with the cabinet do not fit well into the drilled holes, and are loose and do not go in all the way, ergo the reason for the shelf slipping. I do not know if I can even find someone to come and repair this as the holes were predrilled when I bought the cabinet. It appears this is a defect on the manufacturer's part. I would like someone to contact me to try and resolve this issue.

I bought a mattress and mattress pad cover through "Worry No More Protection" plan. I have had a bill for $1018 for the 2 mattresses I bought at the time, the mattress pad covers and the "Worry No More Protection" plan. My cat got locked in a room for 3 days while I was away and soiled one of the mattresses. The salesman at Macy's told me about the protection plan as covering this exact situation as this was why I had to purchase a new mattress back in October 2010. As stated above, the cat unintentionally was in the room with the door closed for 3 days. The company is now denying my claim, using "lifestyle issues, including repetitive stains of the same nature resulting in an accumulation." Well, this is not surprising due to the unfortunate situation or accident. It was not a lifestyle issue. I certainly did not sleep on cat urine stained mattress from time to time.

The mattress has been deemed unserviceable and they now are denying my claim for a new mattress. I have contacted the BBB and AG in Florida as the "Worry No More Protection" plan is actually Uniters NA ltd in Riviera Beach, Florida. I will have to now spend additional time completing a "denial review" as per their denial letter. So much energy is required to get something that I paid for. The warranty company and Macy's for selling this product are both fraudulent.

I bought leather sofa called "Ricardo" on July 17, 2011. They were delivered sometimes in September 2011. Since then we have told Macy's customer service that the sofa and love seat are not the correct size as on the catalog or as promised 44" depth. The real or actual size delivered is only 39.5" depth. We demand to have it exchange and they even have technician to come to our house to measure it and declared "defective". And until now it has been 3 months and the problem is still up in the air.

My sales ticket still open for delivery status for exchange but no one able to promise that I will get the correct sofa that I paid for, $3.5K plus. If you happened to buy Ricardo sofa from Macy, I suggest you to measure it. If it has not the correct depth of 44", you better file complaint to BBB, FTC, Consumer Watchdog, and others. You should get your money back!

I bought a Macy's sofa two years ago. The frame of the sofa has been falling apart. I called Macy's to make the complaint, and they apologized, and confirmed they will send in a Home Service Provider. I also received a confirmation e-mail from them. The day of the appointment, I called because nobody has shown up. The customer service representative told me a completely different story. They said the sofa was out of warranty, so they were not able to help me with the frame issue. I am going to take Macy's to small claims court, as the furniture should last more than 2 years. Macy's should stand by the quality of its products.

Delivery of Mattress and Box Springs for a California King set were dropped off truck upon delivery. All three pieces. Lots of lost time on phone and internet. Decided to return the set and get my money back due to their lack of concern and my time arranging someone to be at the house for delivery and pick up.

I bought a $4,000.00 leather couch. Also insurance called because leather was wearing and was told it was not covered under the insurance policy. I will not deal with Macy. If you check, I have bought most of furniture from them.

I purchased furniture from Macy's in Dec. '09 and the terms were setup for 24 months no interest. I never made any late payments however to my surprise, they start charging me 24.50% interest after 12 months and on 6K purchase. They charged me $1500 plus interest. They are the worst ever and I will never ever going to purchase anything at Macy's. I wish they go out of business. I've stop making payments after they refused to honor the 24 months no interest offer.

Don't buy the insurance "worry-no-more" from Macy's! That is a fraudulent insurance. They will not fix your furniture. I bought a table from Macy's, and I bought the 7-year warranty worry-no-more, and they kept denying me service. I have 3 kids, and don't have the time to keep calling them, to try and get service. Don't buy the insurance, they will just take your money.

My mother and father purchased a lovely leather sofa for me and my husband on their Macy's charge. Of course we also got the Worry No More protection. After a few months, we noticed the cushions were misshapen and uneven and extremely uncomfortable. I called to have someone come out to look at it. The inspector said it was fine and the woman from Macy's said "all we can do is come back and see if it gets worse". I just had them out again (now after the one year mark) and the cushions are much worse - we can barely sit on the sofa and we are not big people and have no kids etc. Again the inspector said it was "fine" which means not defective. He also told me that it would only cost about $175 and take about an hour to put in some additional firm cushioning. I assumed the woman from Macy's with whom he and I spoke would say, we will have this fixed for you. However, Macy's simply says 'the warranty doesn't cover that after a year".

So, what they are telling me is that they intend for the cushions to become this soft and uncomfortable within a few months of little use. They also made it clear that they have no interest in preserving a customer with whom they've dealt for years. My mother will be closing her account at Macy's and we will advise everyone we know not to buy from Macy's ever again.

I bought a leather sofa bed on 10/18/09 and the leather is bad, the color comes out easily. I called the worry-no-more to place a claim. And they told me that they will not cover me because I don't know how to clean the couch, and because I have already made a claim before. I have a three year old that's why I purchased the extended warranty.

Long story short, I bought 2 chairs and an ottoman from Macy's on 10/10/11. They were delivered today (11/2/11). One of the chairs is defective. All four legs don't meet the floor at the same time and it rocks very significantly. We measured each of the legs and they are all the same length. We measured from the frame to the floor and it is not the same length, so the frame is the issue and the chair is defective.

We called Macy's to ask for a replacement chair. Unfortunately, this series has been discontinued and there are no chairs left in stock. So we asked them to pick up the three pieces and refund us fully, including shipping charges. Macy's will only refund the shipping on the defective chair. However, they will not refund the shipping charges on the 2nd chair and ottoman because there is nothing wrong with them. They also will charge us a 10% restocking fee on the 2nd chair and ottoman if we send them back.

We've been on the phone with customer service for more than an hour, passed up the line to the top (supposedly). And, Macy's won't budge. We've argued that we are being penalized for their defective chair and their argument is we "don't want" the 2nd chair and ottoman. Well, I guess not! Without both chairs and the ottoman, we can't use any of it. So, we are being forced to pay shipping and restocking fees on their problem or suck it up and keep one chair and an ottoman that we no longer can use. I plan to contact the attorney general of TX tomorrow. Suffice it to say, I would not recommend doing business with Macy's.

I just got off the phone with a Macy's customer service supervisor. We bought a $2,000 leather sectional sofa in February 2010, and I noticed within the first year that the seat cushions were all cracking. The actual leather on this sofa must be micrometers thick. We had also purchased a Worry No More 7-year warranty for $200 at the time. Even though we have noticed the cracking within the manufacturer's warranty period, we didn't report it because we were in the process of moving. I thought we will be covered under the Worry No More warranty.

Well, like everyone knows, Worry No More covers nothing. I called today and complained that the salesperson told me that the couch would be covered no matter what happened to it and that in itself it was a misleading sales practice issue. (As a chief compliance officer, I know a lot about sales practice issues). To make the long story short, Macy's is refunding me the prorated cost of the Worry No More policy. Live and learn; Macy's is no better than Kmart, if I had bought this sofa at Nordstrom's or even Costco, I would be getting a free replacement. Macy's sells crap, and they do not stand behind anything. Spread the word.

I can't rate my experience as it is a -1. I wanted to order a sectional today and put it on my wife's Macy's card with the option of one year no interest if paid in full. Well, we ended up talking to three different reps giving us three different answers: we have no credit card account with Macy's; we do have an account but can't have it in 10 days; and that we could have it in 10 days but there is no special financing option available. All of the reps gave me the feeling that they don't care about my business.

I ordered a dining table set at its value packaged deal at Macy's in the Valley Fair Mall, CA on early August 2011. A table and 4 side chairs were delivered on 8/11/11. Two armchairs were supposedly shipped by end of September, which I accepted the schedule. The latter delivery didn't come as promised, so my husband, who was said dual account with me according to the sales representative, called but was told that it was on fraud credit department. So, he kept calling all the representatives on the phone and they found out that my husband and I do not have a dual account, neither of us have. What did we do? So much time and hassle for this order.

Finally, the sales manager of the furniture department told me that I should put my dining table set back to their inventory and get it back after a while since its system needs this weird action, even if we made a new Macy's card and put this account plugged in. Why should I have this absurd situation? My husband, anyway, made Macy's card again (his card expired years ago according to what they say, recently) and ordered a new dining table set but it is supposed to be delivered by end of December. We have to make a decision. Give me an advice.

I bought a $1200.00 dining room table from Macys Furniture at Wayne, NJ. The table was a veneer hardwood, on top this I knew, but the mounting surface for the top was clearly seen to be plywood underneath. The table came crashing down from the middle dumping and breaking crystal and Lenox china all over floor. When I went underneath to see what happened, I discovered that it wasn't even cheap luan plywood that the surface was made of. It was cheap chinese homasote board with a 1/32" covering of luan. The table is junk and unrepairable to any safety standard.

On Saturday of September 24, 2011, I phoned an order into Macy's for some furniture. It took about forty minutes to place the order because the sales person's computer was not working properly. After I have placed the order, the sales person got the credit department on the line for a three-way call to approve a credit account for the order. The credit person said she could not authorize the order, but she did not state why not, even when asked. I was very frustrated having wasted all that time to be declined, but accepted it as so, and I hung up the phone.

Then, on Monday afternoon I received a cryptic voicemail from the sales person saying that, if I drove to the nearest Macy's and showed them my driver's license, I could get the order placed. I did not understand the reasoning, so I tried to contact the salesperson. She was not there, so I spoke with another customer service person, who could not figure out what the issue was, so she left a message. After playing phone tag for three days, I finally got to speak directly with the salesperson I originally placed the order with. She explained that it had to do with identity theft and because it was such a large order (approximately $3,000) they had to verify I was who I said I was. It was for my protection.

I asked what I was supposed to do at the store; she told me that I was to go to the credit department and present my license and order number, and they would take it from there. I felt a bit uneasy about it, I but agreed to go on my lunch hour that day. I went to the Danbury Macy's and could not find a credit department. I asked for a manager, and she said they did not have one. I told her why I was there. She said that she had never heard of that before, but she brought me to the rug department (since they had no furniture), and thought the sales person there could help me.

I waited about twenty minutes for her to finish up with a customer, and then I told her why I was there. She said she had never heard of that before, but would try to help me. She was very nice. She spent about twenty minutes more on the phone talking to several people, including the original salesperson, and looking at my order trying to get it to what she called a "pending" status. Finally, a person from the credit department came on. The sales lady said she had my license in hand, and I was who I said I was.

Then, the credit person asked to speak to me. When I got on the phone, she said I needed to answer three questions to the best of my ability. OK. The first question, "Which of the three following addresses have you lived at?" I answered that without a hitch. The second question was what month/year did I buy my house. She named two months that were very close to each other and one that was obviously wrong. Since I did not have access to my homeowner's paperwork and my house was purchased eleven years ago, I wasn't sure which the right month was. I told her that and gave her my best guess.

Then she asked me what the last known city for a Richard ** was. I told her that I had never heard of that name. My father's name is close to that name, so maybe you mean him, and I said where he lived. She then said, "I am sorry, but I cannot authorize this order." I asked her if she could ask me different questions and she said, "No." I said the saleswoman standing in front of me could verify who I was, just as easily as she can for any other customer in the store. The credit department refused to budge, and gave no specific reasoning to why they declined the order.

At this point, I have spent several hours, days and my lunch hour, and then some; Macy's refused to believe I was who I said I was even though I had the same proof of identification that anyone else would have. I was absolutely humiliated. I can understand the need for security (which is why I bothered to drive twenty minutes over there in the first place), but there has to be a reasonable and dignified way to do so. I will never shop at Macy's again, nor will I accept any gift given to me or my family from there. I think their practices for phone orders are absolutely appalling.

On July 5th, I purchased a Simmons mattress, but was delivered a Sealy mattress. I did not want to take possession of this mattress but the delivery person said, "I cannot take it back, you must call and exchange it. Macy's will pick up the wrong mattress (Sealy) and deliver you the right mattress (Simmons)."

Macy's resolved its problem by cutting off all communication with me, thereby leaving the wrong mattress (Sealy) and not delivering the correct mattress (Simmons). I have made numerous attempts to communicate with Macy's by writing three letters to the CEO Terry Lundgren, one to the Board Chairman, without receiving a response.

I contacted the credit card department for advice on how to handle the billing and was told by Collette that she would bring my balance down to zero, as I should not have to pay for a mattress I had not yet received. She stated, "When your mattress has a delivery date, you can pay the balance in full if you like". I asked, "Are you sure I will not be charged fees or interest?", and she responded, "How could you when you have a zero balance?". It made sense to me and that is the last communication I had with the credit department.

There has been a cancellation by Macy's of my Simmon's order without giving notice to me, and reinstatement of my Simmon's order without telling me. They also made a delivery date without any consultation as to availability and charged me for two mattress: the Sealy and the Simmon's. They imposed a $25 late fee and $13.63 in interest. Also, they sent my Macy's charge account to collections without any notice verbal or written. Additional fees may have been charged against my account as I still am not receiving statements.

My experience was horrible! I tried to get Macy's to honor their 10-year warranty of Sterns and Foster Mattress. They blatantly would not honor the 10-year warranty. A tech came to our home and used a string tied to a weight to measure the dip in the mattress. Our dip did not measure 1.5 inches. I asked the tech to lie on the mattress to feel how it sagged in the middle. He refused saying that company policy states not to lie on the homeowner's mattress. Ridiculous! How would he know how it feels if he doesn't lie on it?

I spoke with rude manager who assured me that the mattress would not be replaced. Then, the manager asked if I wanted another tech to immediately come to my home for another measuring. I asked if they would lie on the mattress. He said, "Definitely not! I asked, "How could he tell if it sagged in the middle without first lying on it?" When I buy a mattress, I certainly don't use a string and weight to assure comfort.

On June 11, 2011, a gentleman from Macy's Home Decorating Division came to my home and measured for custom draperies in two rooms in my house. I also ordered a chair to be reupholstered. I was told at that time that the chair would be picked up and taken to Macy's for the work. No one picked it up; no one called.

I finally called them after at least 3 weeks and was told that they would come. They came to my house and took a small couch that I had but left the chair. I called them the next day and they said it was a mistake. It took almost 2 weeks to rectify that situation. It is now September 21, 2011 and I still have not received anything from Macy's. I did receive a call more than two weeks ago that it was ready to be delivered and installed. I returned the call and was told that the chair would be delivered at the same time. I was also told that I would receive a call back to set up a day and time. I never did.

I called back today and was told that the person was out for lunch and would call me back. I have already given a substantial deposit; therefore, I cannot cancel the order. I am extremely disappointed in this situation. I would like to complain to Macy's directly but have not been able to reach anyone. I will never recommend Macy's to anyone, and I will no longer use Macy's for any other window treatments or furniture items.

I buy items from discount sales a lot. Most of these items are as is yet, the manufacturers' warranties are still valid. I bought a couch from Macy's showroom, as is. A year down later, the couch gave out in the corner. The showroom said the warranty is not valid. Why not? Is this a Macy's policy? Why are they ignoring common practices? Why should I bother buying anything from a high, markup store like Macy's?

We bought a leather Natuzzi couch at a Macy's store in Northern California. After a few months, we noticed stains and sagging issues. We had taken a warranty out and asked the representatives of the company to come fix it. They came and said that they could not do anything. The warranty was worthless. The couch has continued to deteriorate over the past few years. I would never suggest anyone to buy one of these couches nor take a warranty out.

We ordered a chair with special-order fabric and wanted to pick it up to avoid the exorbitant delivery fee. The sales associate told us we could pick it up from the store, then gave us information about picking up from the "warehouse".

I've now talked to two customer service representatives, both of whom seemed to think I could also pick it up at the "warehouse". None of these people bothered to explain or weren't aware that the "warehouse" is near Los Angeles while the store is in the Sacramento area. I'm confused as to why the customer service representatives called me in the first place. Shouldn't they have called the store to arrange for the delivery and shouldn't my sales representative have called me to schedule pick up?

Meanwhile, I made arrangements to pick up the chair next weekend, which I now have to reschedule for late October, when the chair will finally get to the store.

Clearly, Macy's pays no attention to the customer experience and doesn't train its employees well. I will never buy furniture from them again.

I purchased a queen size bed frame. It looked nice in the store. But the pieces didn't fit together when they tried to assemble it at my house. So, I refused the order. But I still liked the product so I asked for another. It took them quite a while, but they did send out a 'replacement'. It had the same problem. In fact, I'm pretty sure it was the original bed. Again, I refused to take delivery and decided against that model.

I had demonstrated a large degree of confidence in Hecht's/Macy's by choosing them as my supplier of not 1 but 3 complete bed set-ups totaling $3,927.20. I have all the documentation supporting the purchase, our warranty claim, the inspection which confirmed the 2" dip in the middle of the mattress, and a copy of my letter to Macy's central in Mason, Ohio which was confirmed delivered a week ago and ignored.

This mattress was purchased 10/10/2005 and has developed an indentation down the middle making it unusable. After I went through all the proper Macy's channels, the Macy's representative assured me on 8/29/11 that I would receive a replacement mattress. During my follow-up call the following morning. I was told the status of this had since changed and no replacement is to be given.

Timeline

9/5/2005: My purchase from Hecht's (now Macy's) in Winston-Salem NC from Sales Associate Suzy **: 1 king mattress, 2 shared king box springs, king-size bed frame, old bed pickup and bed setup. Total paid with tax $1,365.10- receipt copies available.

10/10/2005: Delighted with the above purchase, I returned to the same store and worked with the same Sales Associate to purchase 2 queen-size mattresses, 2 box springs, 1 set of converter rails to change one of the beds from double-size to queen, and 1 queen size bed frame including all delivery and setup. Total paid with tax $2,562.10- receipt copies available.

August 2011: I phoned Macy's and explained mattress problem; one of the mattresses purchased on 10/10/05 has sunk in the middle. I was told to refer to Macy's sales check (to be provided to lawyer upon request). Macy's representative explained inspection would be needed and set this up with Reliable Furniture for that service.

8/29/2011: Josh of Reliable Furniture inspected, took measurements, and photographed the mattress and the approx. 2" dip in the mattress. Josh of RF sent pictures and reported these findings by phone right away to Camille of Macy's, who then asked to speak to me. We discussed the fact that the mattress is thus confirmed as caved-in to an unusable condition and the bed frame (sold to us and installed by Hecht's/Macy's) which is holding this mattress & box springs has no center support. Camille agreed to replace the sunken mattress and possibly the box springs if the replacement did not match our current box springs. Camille told me I would be contacted the next day by the Macy's manufacturers warranty department to arrange the replacement mattress, and I that could reach her at **.

9/1/2011: No phone contact received on 8/30/2011 as promised; I phoned the number Camille had provided. I first talked with Belinda who fumbled for some time identifying my claim and after a 30-minute hold-time came back to the line to announce that this was a reject. Stunned and confused, I asked to speak with Camille; she responded that she didn't know a Camille and asked for Camille's last name (I hadn't thought to ask for that). Since Belinda was not providing more information about this confusing switch in service plan, I asked to speak to her supervisor and was given to Tracy, who stated her position as Supervisor in Furniture. She explained that sometime after the conversation on 8/29/2011, when I was promised a replacement, it was decided that no replacement mattress was to be provided; apparently it was also decided that it was not necessary to inform me of this new decision. Tracy stated this new decision is because the bed frame holding the mattress and box springs has no center support. I reiterated that the bed frame had been provided, delivered and set up at time of purchase by Hecht's/Macy's and she responded that made no difference. In addition to the long phone hold-times and frankly demeaning attitude of both of these Associates, it was additionally disturbing that since I was asked to supply the last name of the Macy's representative who promised the replacement (Camille) I asked for Tracy's last name; she would not supply that, only the initial R. I am left appalled at the lack of courtesy and follow-through demonstrated by your warranty service personnel.

I am wondering how many other customers in the 800 stores nationwide consulted Macy's bedding department Sales Associates to purchase queen-sized beds and were guided to and provided with the bed frame equipment that subsequently damaged their mattresses in the same way as mine.

As I stated the management at Macy's has chosen to ignore my letter (confirmed delivered to their Mason, Ohio headquarters on 9/6/11).

Is there a lawyer on this serve who would support filing a lawsuit or class action suit for this? Please contact me if so.

On 9/1/11, I placed an order with Macy's furniture and was given a delivery date of 9/12/11. The sales associate took over 45 minutes to complete a very simple order.

When I called on 9/12/11, which is the initial delivery date given, I was told that the order was submitted, but the sales associate did not submit a delivery date. I was given a new delivery date of 9/22/11. This caused me huge inconvenience. When I asked for their corporate information, I was given the run around, 3 different addresses and 2 different numbers.

We purchased a $2,200 mattress with a $109 warranty on 9/17/2007. The forms state that we have a 10-year warranty. Our mattress has continued to sag so much that there is a noticeable center ridge that is higher than the rest of the bed.

On 8/25, I called Macy's Bedding customer service and spoke to MaryAnn. She informed us of the procedures of 1.5 inch drop, etc... On 8/26, I called the same number and spoke to Michael, who gave us the date for a technician to come out, which was Wednesday, 8/31.

By noon, I called because no one had shown up and was informed that the tech would be there between 1:00 PM and 5:00 PM. At 7:05 PM, the tech showed up, measured the bed with a string and metal weight and said it was not 1.5 inches. He said it might be 1.25 inches but not 1.5. So we cannot have it corrected. He did not have a phone and requested the use of our phone to call into the office. He was tired and grumpy and really did not care about the problem.

Now I have reviewed the complaints listed, and have found that I certainly am not the only customer with a highly expensive mattress and no warranty.

We went to the Macy's Pleasanton store to purchase a mattress. It was a weekday, mid-afternoon with literally no customer in there. The sales representative first of all, spent 30 minutes entering our order of one simple mattress. Also, he insisted that there is a $25 "pick up" fee. Yes, a pick up fee which means the customer has to drive to their warehouse which is 30 minutes away and pick up the mattress there and they charge you! It's not delivery, it's pick up, and they said they do not store the mattress in store. **, all of this should be factored into the price of the product already. We think this is simply a fraudulent charge that the store just makes up to make more money.

Later, we found out that he not only gave me the price for a wrong size of mattress. He also did not apply the discount for purchasing without the box. It then took him another 30 minutes to process the return. Because of the poor customer service we have received in the past, I made it a point to make sure the credit was put back in my credit card while I was still in the store. Sure enough, the credit department said that the return was not processed! It took another 45 minutes to confirm and process the refund correctly. At this point, I have spent over 1 hour in the store in the middle of a weekday with an incompetent sales representative! I had enough and was sure that I was about to say something really bad to that sales representative, so I just told him that I really had to go and did not purchase what I originally came for.

The more frustrating thing is, my husband went to another Macy store across the bay to finish our purchase, and believe it or not, he had to spend another 1.5 hours in the store with another incompetent sales person to purchase a simple mattress! Macy's, if you go out of business, we really have no mercy on you. There is poor, horrible customer service in your furniture store.

I tried to purchase a mattress and a bedroom furniture. I was put on hold for nearly five hours while I was transferred back and forth between furniture and mattress sales associates and credit checks. Each time, I had to separately verify the information I had already provided to the first, second, third, and fourth sales associates I was speaking with.

At the end of five hours, I was told that a discount that I thought was applicable to my furniture purchase was not applicable. And I decided to cancel the furniture order but keep the mattress order. A day later, I called to double-check that everything had gone through. After being on hold for another two hours, it became clear that one of the many sales people I had spoken to had misspelled my name and other details. Five days later, I found out that my mattress order had been accidentally cancelled, preventing me from receiving the bed at the time that I needed to move in to my apartment.

I bought a great deal of furniture from this store in 2004. I also purchased expensive warranty coverage. Today, I attempted to use my coverage. Although it is still in effect, it only covers scratches, spills, sun damage, burn damage and glass scratches. No coverage for structural damage. Today, I have a leg coming off the base, and a screw fell out of the chair two days ago. I was told this was such a good idea, as it would cover any problems I had with the furniture. This is a joke and a huge waste of money. The policy sold by Macy is called, Worry No More warranty. It was a total waste of money.

I bought a Stressless chair at the Burlington store three years ago and the cover started to wear off in just over a year. When I went back to Burlington store, they said that they didn't carry furniture. So, I went to the Danvers mass store. They said that it was out of warranty. I contacted Lane, the manufacturer, and they sent me a small bottle of paint to touch up the leather. Now, it's so ratty-looking and I am giving it to the Salvation Army.

I purchased a chair on 8/5/2011. The chair arrived in Las Vegas on 8/12/2011 but Macy's could not deliver until 8/23/2011. Then they "forgot" to enter delivery into system. It is not scheduled for 8/31/2011 and this will take 26 days to get a chair. Avoid this company at all costs. They do not care about customers at all.

Purchased an ultra firm mattress less than 3 years ago. I cannot sleep in the bed due to major dips or curves.

I called Macy's, they sent a technician out and deemed that the mattress is not replaceable yet because the dip is only 1 inch where it has to be 1.5 inches. I called to reschedule another inspection since I was not there for the first one and Anne-Marie, the customer service rep on the phone was short, curt, and warned me to not interfere with the inspection. I just want to be there to make sure that the technician is legitimately doing his job. Way to go Anne-Marie! Way to make a customer feel welcome. A customer who had their wedding registry as well as who has great rapport with the employees there.

After a year and half the fabric look like 10 year old the stitching of one section is about 3" of from the others the corner piece was about 4" deep which was 3 hour quick fix be some 3rd party technation that was nothing but a waste of time the techation mentioned that the manufacturer of the furniture had forgot to put the padding and strapping the sectional is very hard to open so macy's had sold us a furniture without padding and straps (GREAT QUALITY CONTROL) the fabric is DETERIORATED the armrest are smashed by daily use(no coach Potato at home) student and working family trying to speak to supervisor is like having the US President to call you back they must be very busy with this kind of product.

We just moved into a new home after relocating from New Jersey. We went into Macy's furniture and purchased a queen size bed with nightstands, a mattress set, and a 7-piece dining set totaling $4,000. The sales representative told me of an additional 10% sale that would be happening two weeks from then. She scheduled a delivery date to ensure we would qualify for the 10% off - to be reimbursed after delivery. My husband and I were very pleased and excited. A day before delivery (literally less than 24 hours), the sales representative calls, saying they can not honor the additional 10%. I spoke with a rude manager and even explained that his sales representative wrote on our paperwork/receipts that we would get an additional 10% off adjustment within 10 days of delivery. They were rude and most unaccommodating. Macy's Furniture in Altamonte Springs doesn't know good business or customer service. It shocks me that such a large company wouldn't keep their promise - even when it was in writing. I will never shop there again and I will be sure to spread the word. With all the furniture stores going out of business in today's economy, I am sure if Macy's does this to all their customers, they will be the next.

I bought a mattress at Macy's July 3rd.( 2,800.00) was delivery 7-12 the mattress was ditrty and with over 10 inches of scratch in one of the spring box when we saw the mattress in such conditions we do not accept, but since the mattress was already inside the house they refuses to take the mattress back since they place the old mattress in the street was dirty, and very cold way they told me NO. I call customer service and after the person look in the system the closes day is Wednesday July 20th the claim # 39720094. The issue is Macys wash their hand that is the warehouse responsibility and to "shot my mount the manager Bhu singa (91059524) offer me a gift certificate this is not the way to void responsibilities, the previous employee Natasha wanted to offer 75.00 to 100.00 after finally Ascended to 150.00. I said no. I want to have repair the marks in the wall they ignore that part.

This is not just any house is my house I cannot accept damage of irresponsible people, I demand an answer to this, an investigation and send a person to Inspect the damage committed. They are not responding.

I do not know if Macy's take serious this case or have to many cases that this is natural but any delivery most be monitored, drivers but does not end here your drivers were not "normal" they made damage in my wall.

Can no longer sleep in the bed. The shape is making it imposable to sleep in. However, the dip is only 3/4 of an inch and the mfg required 1 and 1/2 in dip before they will swap it out for a new mattress. I am moving forward with a law suite to get this corrected.. No one should have to suffer at the hands of Macy's.

I purchased a double recliner that did not perform as warranted. Tri-State Furniture Services was dispatched to inspect the recliner and reported it was just fine, which is not true. The inspector never even sat on the recliner or even pulled it away from the wall during the 'inspection.' I had paid all, but roughly $250 of the $1,500 cost, and it was arranged that I could cease any further payments during this dispute. Then, the debt collectors began calling. I was told that no such arrangement had been made.

The inspection was farce; customer service is horrid; the couch is poorly designed, and of the lowest quality materials, not to mention the shoddy construction. There is no lumbar support and when I sit on it, I slide into a wide gap at the back where there should be support. I will never buy a Macy's product again. Neither should you.

I have a bad back made worse by the couch. I am unable to use the couch as is it sits like a dark, beached whale in the room. I cannot exchange it or obtain a $1,500 refund. There is no solution short of a trip to small claims court, hauling the recliner with me as evidence. I relied on the warranty, but Macy's has a way around it. They say a 3rd party has to find the couch defective. That 3rd party is paid by Macy's! When I bought the couch, not a word was said about a 3rd party standing between the buyer and the warranty. There are no signs in the furniture department and no written documentation to warn customers of warranty pre-conditions.

I bought a mattress that began sagging not too long after purchase at **** . They sent a mattress inspector out and he said that there was nothing wrong but would come back 1 month later. They came back and at this time, did found that there were defects and would do an even exchange. They discontinued my mattress so they said that they would send a comparable. I agreed. The day they were to come, which was a Friday afternoon, I had taken time off from work yet they never showed. I called them around 4 p.m. and they said that they had come around 2:30 and I wasn't home.

I was home and I asked what number they called and they used my old number which was disconnected and I had informed them to change their records 5 times. Twice at the original mattress' delivery and 3 times for the second one. Well, it wasn't corrected and they gave inconvenience for my day. I had to fight for them to bring the mattress the following day instead of sending it back to their warehouse and wait for 3 more weeks. I couldn't wait any longer because my back was hurting because of the defects in the first mattress. They finally agreed to send it but never informed me when that day would be. I found out that they were coming when I called them to see what the status of my delivery was. This I heard through their automation.

The second mattress was not comparable to the original. It was so hard. I felt I was sleeping on a rock. I called them and again, I had to fight them. They finally told me to go to the store, pick one and they would exchange it. They should have recommended this to begin with. When I went to the store, I spoke with Fe, the bedding assistant manager and I told her what **** told me to do. They said that I would have to have the last mattress returned and they would re-write the sale and I would loose my 24-month, no-interest plan. Along with that, I would have to pay the difference between the one they sent me and the one I picked. The one I picked was the exact same mattress but a softer version so it should have been an even exchange.

After a long two-day battle and going into the store twice, they finally agreed to allow me to keep my promotional price and the manager would charge the same amount. Fe, the assistant manager told me that I said the magic words. I asked her what that was and she said quoting me, "Yesterday, I was upset but today I am mad". I don't understand why they would put me through this and not just fix the problem. Also, **** dumping this on the store.

The new one was delivered on Friday, May 20 and it is great. However, I am still waiting for a credit to my account for the old mattress since they had to re-write the sale. Not only did I experience horrible back pains from horrible defects in the original mattress, I lost time from work and they created so much stress for me that I even had chest pains. No one should ever have to fight for something so hard that they have paid for. I had nobody on my side and I will never again shop at Macy's. I have shredded my card and my account will close after my promotional price is paid in full next year. I have left a few other details out but this is the main story. It was a horrible customer service and greed. I am not an unreasonable person but this was just not right for a company to treat someone so badly.

I purchased a Sterns & Foster Mattress from Macy's. It came with a 20-year warranty. Within a short time, the mattress began to sag. The technicians came out multiple times. The mattress was replaced with an inferior one that is worse than the first. It also makes a noise when lying on it. Despite my repeated complaints, no further action has been taken.

I bought a very expensive mattress a year ago and took out additional warranty. Six months into usage, I started to notice lumps. I went back to the store, and they told me it takes a while to break in, but it's wonderful after it does. It's been a year, and my husband and I wake up with back pain and can't even be next to each other at night. The lump in middle is larger.

They sent someone out to check it out. The man was here for 5 minutes and said he didn't see anything wrong but because there was a tiny stain, which is not even visible, they could not warranty it and told me that is explained in the warranty. What does a stain have to do with the huge lumps in this mattress? When I spoke to their customer service, I asked him if someone else could come out to see how bad this mattress is, and they said no, and that there was nothing else they can do for me.

Around the middle of July, we purchased a sofa and love seat and the price incentive to buy at that time was no sales tax. Sounds like a good deal, I said okay. The furniture was out of stock but we could get delivery after July 28th, which was fine with us. Right after this, we received a sale circular in the mail and looking through it found that the furniture we bought was on sale starting 7/28 thru 8/3 and the price was better than the price we paid.

I called the sales person and told her this and asked for the sale price since we hadn't received our order and the sales person said no problem. The furniture gets delivered 7/28 and I get the bill in the mail and notice that the price was not adjusted. I called Macy's credit dept. to ask what's going on and they told me that they can't help, I would have to go to the store. I finally got into the store and our sales lady isn't there but the gentleman on duty that evening tried to help. He stated that our sales lady put the request for the adjustment in but it got denied. He told me I had to take it up with our sales lady. I contacted our sales lady and asked again what is going on and she said she would try again.

When speaking to the gentleman at the store and his going over the details on the computer, he seemed to think that the way the adjustment was asked for was the problem. So every time I explained the situation ,everyone at Macy's was in agreement (meaning our sales lady and the other salesman we talked to as well the customer service person in their credit department) that my request is justified. The difference amounts to a total of $97.59 which I feel belongs to me and not Macy's. I also told the sales person that if I couldn't get my the adjustment I would want to cancel the sale since I hadn't received the furniture. All that I'm looking for from Macy's is to honor what was told to me by their sales person. I don't know why I'm having such a hard time getting them to understand a very simple problem. I condensed this but I wasted a great deal of time making calls and not getting phone calls back and holding for what seemed much too long.

In June 2009, I purchased a mattress from Macy's for approximately $1,600.00. In order to finish my debt promptly, I made payments of approximately $125.00 each month. Recently, as I was reviewing my bills, I noticed that my balance in June jumped from $498.00 to $682.72. I spoke with two supervisors in Macy's and they told me that since I did not pay the full balance of my account by June 2010, a deferred interest charge of $238.60 was applied. According to Macy's, they even charged me interest in money that I had already paid. Macy's never mentioned to me that this was a deferred interest transaction. I believe that this is just a rip-off.

I'm so upset with Macy's. I bought new mattress 1/10 and it was defective. I received the set and that was also defective. I was told by customer service that I could go to a Macy's store and do a re-select with the money that I have already paid which the amount is $1,059.31. I go to the store and picked out a new mattress and get told that I can't put my moneys toward a new set because I paid in cash. Why wasn't I told that. So, I had to use my credit card. Which I don't like using.

The lady that sold us the mattresses said, once they get them in the warehouse I should get my money in 7-10 days. They delivered my new mattresses and took the defective ones on 8/4/10. I waited a few days till and decided to call about my refund. They had no record of it being processed and told me 7-10 more days. Every time I call it's an excuse after excuse. Then I was told the department processed it on 8/13/10 and I should be getting the money.

Then I call and I was told no one did anything. It was on limbo for what ever reason and they received it again on 8/25/10. Then on 9/1/10, I called and spoke to a supervisor and told me he doesn't know what happened and agreed I should of been received my $1059.31. I'm so upset that we are a month later and I still don't have my money. Now on top of it, I am paying charges on my credit card that I wanted my money to hurry and get that paid. I'm so upset with Macy's. Why am I still waiting for my money that I should of gotten 3 weeks ago. That's so not fair. It resulted on me being up. Me not receiving my money that I should of received along time ago. Can someone please please look into why I haven't received my money. Thank you.

This is the second mattress they have given us. It has sagged to the 1 1/4 mark and has a lump in the middle of it. My wife has had back surgery and a hip replacement and she is having a great deal of discomfort from this inferior product that they have sold us. I think my next move is to put this in my neighbor's pick up truck and park it in front of the store on a Saturday morning and see how many of there customers will listen to my story. My wife is in a lot of discomfort from this mattress.

I purchased a beautiful red Leather Natuzzi Couch from Macy's in May 2006. It was not cheap. About a year ago, I noticed the middle seat cushion was cracking. It is so obvious that the leather material on that cushion is defective! The rest of the couch is perfect and of the quality expected. I contacted Macy's and they told me I was on my own to contact Natuzzi, which I did. They told me I was on my own also. Even if I had purchased an extended warranty, only the structure would be covered. I cannot afford to buy a new couch every 3 to 4 years.

This couch is raggedy and looks horrible. It is embarrassing. I love to buy expensive purses: LV, Kors, Coach, Dooney and so on. They guarantee their leathers used for these fine purses. They back up their quality in their products. Why can't Natuzzi? I will never purchase another Natuzzi couch and I will never buy from Macy's ever again. They obviously don't care about the quality of their products. My couch is a proof of that. I challenge anyone from both these companies to come and look at my couch. I will always continue to write my story as long as I can to stop anyone from getting ripped off like I did!

On 8/1/2010, my wife and I helped her mother purchase a mattress at Macys in Sacramento. The address was 6180 Sunrise Blvd, Sacramento Ca 95610. Our sales representative was Ron. She purchased a display model Simmons Elderberry mattress with the understanding that Macys would not release the mattress until 8/16/2010 at which time the mattress was discontinued. As a display model the mattress was plush and was firm. She felt the large discount was worth having the inconvenience of waiting 2 weeks for the mattress and the unusual configuration. She charged $699 plus tax and was given a receipt promising the mattress on 8/16.

On 8/15/2010, I called Ron to confirm I would be picking up the mattress the next day. He claimed to have left a message explaining there was a problem and we wouldn't be able to get the mattress until sometime after Labor Day. He went into a lengthy explanation that really made no sense. I told him that was unacceptable and wanted to pick up the mattress as promised. He said he would have to talk to the store manager. A few hours later he called back and said there was nothing they could do. He couldn't give me a date when the mattress would be released but assured me that whenever that was we could still get the mattress. I told him that was unacceptable.

My mother in law was not willing to pay interest on a credit card to receive a mattress sometime in the future. I then told him to issue a credit and to please tell me the truth about what was going on. He agreed to issue the credit and said that someone at the Regional Office mistakenly told them to sell the display at a discount and release it on 8/16/10. When they realized their error they didn't want to order a new display so told store staff to get the customers that were affected to either demand a refund or agree to not receiving the mattress until some unknown time in the future.

I told Ron I had been in retail for many yrs. in the past and that with the large markups on mattresses I didn't understand why Macys wouldn't offer her a new mattress for the $699 or at wholesale if that amount was higher. At least offer her a deal on another display or something to keep her as a customer. He said he understood but nobody had that authority at store level. Only Regional could make those kind of decisions. I pointed out that Macys was not making any money the way they were handling the situation and would lose a lot of business from our family. He agreed and apologized but said that was the way Macys does business and he would immediately issue a credit and mail it to my mother in law. Macys has lost our business. My mother in law has been inconvenienced. I think Macys probably broke some laws regarding contracts etc. but not worth the trouble to hassle with them.

I am a very unsatisfied customer of the Macy's Worry No More Furniture Protection Plan in which your company is responsible for providing service for. The assigned technician's work (Alex) is as expected, as I am having multiple issues with the quality of furniture purchased through Macy's Furniture Store in March 2010. My issues are outlined. Macy Furniture Issues: Seams unraveling, Stains from packaging, Cushion integrity, Hardware noise on recliner. US Quality Furniture: Delay of parts to be ordered, Incorrect parts ordered, Lack of customer service, Continual reminder of AM appointments only.

This morning my fiance called into the call center to report a stain on the back of one of the cushions of our Matthew Loveseat. Because of his inability to describe the stain, Mauricio (agent) stated that the claim would be denied and case closed. I would recommend that agents be more skilled in having consumers describe the stain, as some people like my fiance aren't verbose when it comes to describing things. He wasn't even there when the black ink-like stain were made---and could have been instructed to call back with more details.

Instead, I initiated a call into center with the intention of requesting to add more details to our service claim, in which I found that per company protocol this is not to be done. So I asked Mauricio if I could speak to a supervisor. The unsatisfactory experience I wanted to share today has to do with the service I received from call center, specifically from Mauricio's supervisor, Adrian, in the W. Palm Beach location. This employee (Adrian) was reluctant to offer any solutions to my furniture related issues, and would not escalate my concerns to their supervisor. Adrian was the one that explained it was out of his/her hands, and there wasn't anything else that could be done. This person was unwilling to provide their employee identification and when asked who their supervisor was, would not offer their supervisor's name or contact.

No resolution other than case closed, claim denied. No offer of refund on the furniture protection plan, NOTHING. I question the responsibilities your supervisors have to ensure customer satisfaction, as there seems to be none. I ultimately raised and resolved my concerns with Macy's customer service directly. If customer service is intended to service the customer, your call center is not doing their part. I will never invest in any service US Quality Furniture offers whether it is through Macy's, Jennifer's Convertibles, or other retailer. While Macy's partners and entrusts [this] company to be Worry No More, all I have experienced since acquiring the furniture is Worry Some More. The service provided is absolute garbage! This letter will be forwarded to Macy's corporate, my local consumer news stations, Better Business Bureau, Houston Attorney General's office, colleagues, blogs, and everywhere and anywhere a consumer will search for furniture protection---they will know what kind of experience to expect from US (lack of) Quality Furniture Service.

Approximately two years after purchasing my bar style dining set with 8 chairs and a bar, I noticed the foot spool of the chairs had very faint hollow chips. Over time, these chips caused the wood to splint and eventually crack. On my first repair call, they logged the repair as a chip, came by to see the chair and recommended full replacement. The color of the replaced chair did not match the other seven chairs (brown vs. Cherry color). We ended up keeping the broken chair and paying extra for repairs of the spool and used the extra chair at a nearby counter. Another couple of years later, the same situation occurred where a chip caused a splitting of the wood.

I called the company for repairs again. My opening remarks were, "The same repair is needed on another chair. The same thing happened again." The representative kept probing and leading answer on the call so that I ended up confirming the spool was cracked. Because she logged the call as "cracked" the claim was denied as "cracks" are not covered, "chips" are. I lost it and asked for a manager. I saved my recorded call to combat the issue. Upon letting the manager know of my intentions, she then stated to take pictures and send them to a complaint department along with the claim number. I then put in another call for the remaining seven chairs that are "chipping" and happened "within a couple of days."

Apparently, if you report a damage after seven days, it will not be covered. So if I had said this is a manufactured defect and may have been there since purchase/delivery, it will not be covered. I strongly recommend you read your coverage details. Use the exact terminology in the coverage contract and state it occurred within the 7-10 day time frame. Do not provide details. Simply, "I need to report a 'chip' that happened today!" If asked details on where the chip is, simply state on the wood of the chair. Avoid where or what may have caused it. Play dumb as if you do not know. Not knowing is the best policy for coverage. I need to repair the chair myself. The workmanship and wood of the product is poor in quality and very brittle. A 9-year old child broke this leg. We are constantly letting our friends know to be aware. It is tiring.

I've been waiting four months for the delivery of my couch ordered from Macy's Furniture store. After countless phone calls and six different delivery dates, still no couch. I am flabbergasted at the lack of responsibility Macy's is taking for this blunder. I have not been able to use my living room for four months because I have no couch. I have not been able to have any family or friends over because I have no couch. This is not right and it's despicable. Macy's Furniture should be ashamed of themselves. I will never shop there again!

I ordered a bedroom set at the beginning of June and I was told that they would call the following week (second week of June) when the items were in the warehouse to arrange delivery. They assured me that everything would be in stock that week and, thus, I would receive my full order within two weeks.

They called the following week and informed me that all items, except for a main dresser, was not in stock yet. They had no estimated date on that piece. So, they delivered everything except the dresser. After calling back at the end of June, they informed me that the missing dresser won't be back in stock until, at the earliest, July 30th. After twenty minutes of useless haggling, they basically tell me that nothing can be done except to wait.

I would not have bought the set if I was informed that it would take close to two months to deliver them to me. I was led to believe two weeks and now, I have to take two days off at work to accept delivery and nothing was even offered to make up for this major change in terms.

I had back surgery and bought a top line Sealy Posturpedic mattress form Macy's. It is supposed to be a model I had comfortably slept on in several hotels. Within less than a year, it sagged so badly you literally could not roll over to the middle of the bed without hitting an obstacle. We complained and they brought a new mattress. Several months later, it is the same thing again. Macy's sent someone out to measure, he concluded it was okay by 1/4 inch and Macy's said I would have to wait 90 days for a re-measurement. I am suspicious about the measurement and want it redone -- do not see why I have to wait 90 days to appeal what I think is a wrong decision. My back hurts, my sleeping is interrupted. And I have no hope that it will be better next time; this is obviously how this mattress is made and it is a rip-off. A hotel could not use this mattress for 30 days and get away with it! Exasperated back pain and tiredness from bad sleep.

I purchased a leather couch from Macy's 5 years ago. The sales person suggested a 7-year warranty on the leather, saying that it would cover anything that happened to it: scratches, burns, rips, tears or stains. I thought it sounded good, so I did.

A while later, a protection kit came through the mail. I tried the leather cleaner and protector, but did not like it as well as my current product so I put it on the top shelf where it is today. I finally decided this summer (while I was out of school) to address a few of the things that had happened to my couch. I called Macy's and they connected me with the "Worry No More" protection company. The name does not adequately describe the company.

After I presented the problems I needed fixed, I was told that none of them would be covered. I found out that with the care kit, I was supposed to receive a warranty explanation, and that there were several exclusions, limitations and a 10 day reporting time frame. I called my sales person and asked her why she did not let me know any of this or, at least, inform me to be on the lookout for a warranty brochure and to read it. She said she was sorry and that now days they give people the brochure when they purchase the plan.

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I was prepared to purchase a chair and I mentioned to the salesman that I wanted to pick it up with my vehicle. I was told by the salesman and then the store manager that I must have it delivered. I can only purchase it with their delivery and the charge is $80.00! So, this $299 chair was going to cost me almost $400! I left the store. When I did some research about this, I found out by more than one Regional, District, Store Manager(s) that the laws have changed and it is against Florida law to be forced to have the store deliver the furniture, and I should contact the Attorney General's Office. I tried to contact Macy's and asked them about this, but no one would return my calls.

I purchased a very expensive mattress, box spring and frame from Macy's in Providence Place Mall in Providence, RI. The sales person informed me it would take about a week and half for delivery and I would receive an email confirming my purchase, delivery date and time of delivery. Three days before delivery, I began receiving emails that my mattress would be delivered between the hours of 10:00 am and 12:00 pm on Thursday and that I would receive a phone call a half an hour before delivery. These emails continued up until the morning of delivery always confirming the time frame as between 10:00 am and 12:00 pm.

As I did not receive a phone call by 11:30 am on the delivery day, I called Macy's. A customer service rep informed me that the truck was running a little late and they would be at my home by 12:15 pm and I would be receiving a phone call a half an hour beforehand. 12:15 pm came and went so I called again. I was again assured of the half an hour beforehand phone calls and that the truck would be at my home by 1:00 pm. I then began cancelling work related appointments one of which took me over a month to get.

At 1:15 pm, I again called Macy's and they assured me the truck was on the way and in order to compensate me, they would be sending me a $200.00 gift card. My mattress eventually arrived at 1:30, without a phone call from the delivery drivers. About one week later, I received the gift card. About one week after that, I attempted to use the gift card on Macy's.com. A message kept popping up that there was not any money on the gift card. I called Macy's customer service and after being thrown around to three different customer service reps and being placed on hold numerous times, I was told that it looked like someone else had used the gift card and they would have to submit the claim to the fraud department. I asked how long it would take and when I could expect to hear from them and what their means of contacting me was. The representative, Alisha, told me that she could not offer me any information and that it could take as long as one month. She could not even tell me how they would contact me or give me a time frame. She then asked for my phone number and I thought if I didn't ask how they would contact me, would she even have my contact information to send to the fraud department?

The Macy's gift card seems to me like it's a scam! It's a way of making you think that you are getting something in return for a screw up on their end. They think that you will just forget about it and it will fall into the Macy's customer service abyss. I will be calling them until I receive some sort of retribution. Worst customer service!

I had bought a mattress at Macy's on 07/2007. It was not even one year or so and it was saggy. I called them and they did not help me. I kept calling and calling to try to get a new bed. Nothing. I called again on 5/2010. Now I have an ink stain and I have to call the insurance to come and clean the stain. They did not want to come and clean it because it did not have the pillow top cover and I have insurance for both. I had told them I did not have the pillow top cover on their but at the time I was not sure; but I did so they void my insurance. My bed is so lumpy that I can't even sleep on it. I have back problems and Macy's don't want to give me a bed. They took my money. I paid Macy's for a saggy bed and for the insurance I paid them just to stay at the company and sit to keep my money. I want some one to help me.

The furniture we bought is damaged and not made well. The padding on the arms is not holding up at all. It is 2 months old and looks terrible to me. It's not acceptable. We shopped at Macy's thinking we would get good quality furniture. I spent $2,000 and this looks worn out already with little use. I feel we wasted $2000.00 on this set of couch and recliner. Sales check number **. We accepted one exchange, but the chair they brought was worse than number 1.

I purchased a mattress in November 2009. I went into the store and tried several mattresses. I selected a mattress that was firm. The mattress was delivered at the end of November. Within five months, the mattress began to concave. There was absolutely no firmness to it. The mattress is still under warranty but Macy's customer service will not honor it. In fact, I also purchased an extended warranty, which also is not being honored. The total purchase price was $1,307. I was told by the sales associate that with the extended warranty, the mattress would be covered under warranty for 10 years.

The mattress is not usable. It is very difficult to sleep on it as you "sink" into it and have to crawl up to get off the bed. There is a ridge that has developed in the middle of the mattress as result of the concaving that has happened on both sides of the bed. Macy's customer service acknowledges that the mattress is sunken 3/4 of an inch but for them to deem it defective, it has to be sunken one and a half inches. The best they can do is to send out another inspector for a second inspection in another 90 days to see how much more the mattress has sunken, getting closer to the 1 1/2 inches. When I called Macy's customer service and spoke to Natalie I was given no other options. I cannot return the merchandise or exchange it. She told me that there was nothing that Macy's customer service would be doing to try to resolve this matter.

On Wednesday, April 7th, Macy's located in Bradenton, FL. Several pieces of furniture were delivered to my house, a complete bedroom set including a king size box spring and mattress purchased earlier, and a living room set which included two end tables and a coffee table. On Monday, April 11th, a kitty, about 5 lbs, jumped on the coffee table and immediately the tempered glass exploded in thousands of pieces. If that had been my foot or a toy from my two-year old grand daughter, some serious damage would have been done. Tempered glass shouldn't brake that easily.

In any event, I drove to the store where I had purchased the furniture and asked the man that had sold it to me if there was something that could be done. He reminded me I had just purchased this furniture and told me he would get the manager. The manager came out to meet me. I explained what had happened and he, with an attitude, told me, "All our sales are final, no returns. What do you want me to do with it?" I replied, I'm not sure but I just paid for a table that was obviously defective. I told him I just spent a lot of money on furniture here and as my house gets remodeled, I planned to buy more. However, with his attitude, I'm not sure I can do that. He told me, "That's your prerogative," and walked away leaving me standing there.

First of all, I don't accept the answer, "discounted furniture doesn't mean defective furniture." Secondly, with a manager representing Macy's that speaks to a customer with that tone and walks away while the customer is speaking to him is totally unacceptable. I believe Macy's wants to maintain their standards and a manager like that is doing Macy's a disservice. I hope I can get some better results from whomever is in charge of this specific problem.

On 12/06/09 I purchased a bedroom set consisting of 2 nightstands, a 10 drawer and a 7 drawer dresser in Antique White. On 01/18/10 I received the 2 nightstands along with a 5 drawer dresser (which I never ordered) and the 7 drawer dresser which did not match the rest of the furniture. When I spoke to my sales person, he said he would replace the order but I could not expect the furniture to match. When you purchase a collection of furniture, I think you can expect the color to be basically the same.

On 02/19/10 Macy's sent the correct 10 drawer dresser but resent the 7 drawer dresser that had been previously returned. Neither dresser matched the 2 nightstands. When I spoke with the salesperson I was told again that I should not expect the furniture to match and that if I cancelled this order I could not expect them to place the order again. I asked for a supervisor and was told to call customer service. Customer service seemed very concerned and promised to help resolve the situation. But after several weeks I realized all customer service would do is keep you on the phone for 45 minutes to an hour at a time while they research the situation, then say they will call you back but never do.

Tired of customer service, I tracked the manufacturer, Crescent Furniture of Tennessee. Crescent Furniture directed me to the local sales reps. One of the sales reps suggested I cancel the order with Macy's and reorder from one or two local stores that carry this line. After cancelling my order with Macy's the same sales rep tells me that Macy's has an exclusive on this line. So I go back to the manufacturer, Crescent. Crescent says this is not true. And around we go.

Basically four months after placing and paying for my furniture I have 2 beautiful antique white nightstands and two pieces of furniture the color of a bay leaf and no end in sight to this insanity. My clothes and office supplies now live in boxes in the bathroom. At Macy's the left hand doesn't know what the right hand is doing and no one cares! This situation is enormously stressful and time consuming. Because Macy's does not follow through, you have to keep calling them back. On a weekly basis I spend two hours or more. I would welcome a conversation with an attorney as Macy's, Crescent Furniture and the sales reps should be held accountable for false advertising, double charging and failure to process credits for returns in a timely manner. Thank you.

We bought our first Sealy mattress and box spring on 10/07. It soon developed depressions on both sides and was replaced on 4/9/08. Now, we have a 1-inch depression on one side and 1 1/4 inch on the other side. Because the dent is not 1 1/2 inch, they refused to replace it. My wife has had back surgery plus a hip replacement and has lot of discomfort from this.

We had a Sealy set that we bought 20 years ago. It was the best that we ever had. I think Sealy has just lowered their quality and their concern for customer satisfaction down to the lowest level .

We bought our mattress on June 8, 2008. After one year, it starts to make noises like an old piece of furniture. A couple of days ago, one spring came out through the fabric. Now, it is dangerous to sleep on it. As two retirees, we did not do anything to provoke this damage.

I bought a king size Chattam & Wells mattress 2 weeks ago that is now sagging in the middle. Macy's have now discontinued selling Chattam & Wells mattresses due to numerous complaints from consumers. I was told, since I purchased a floor model, it's considered "as is" merchandise and it's not covered by a manufacturer's warranty and under these circumstances they are unable service, exchange or return the merchandise. Macy's is selling defective mattresses to the consumer and is getting away with it. I cannot sleep on this mattress due to the sagging in the middle.

I purchased a new mattress and box. I also purchased the worry no more and the mattress pad protector, my son has a bed wetting problem and the sales rep told me how wonderful this plan was. The pad was water proof and just in case urine got through, no problem, they would come clean the mattress completely and if the stain could not be removed they would replace the mattress. We change the bedding weekly or when my son has an accident (wet the bed), less than a year into this we removed the mattress pad one day and the mattress was wet, we washed the pad and I called Macy's was given the ref number and called worry no more.

First they tried to get out of even replacing the mattress pad. They finally agreed to have someone come out to clean the mattress, the guy arrived with a spray bottle and wash clothes, he looked at the urine stain and said he could not clean it and left. I called the company and they said they do not cover multiple stains, (my son had wet more than once through the night) I said excuse me! They would not budge I called Macy's corp. office and have learned that hundreds of people have been burned by this worry no more scam. Macy's has been stringing me along for over a month now telling me my concern is under review. Macy's rep is the one who talked up this worry no more program telling me it would replace the mattress if my son had wet the bed, well where are they now?

I was going to buy a Rolla sectional from Macy's, but I'm thinking maybe not. Here's some information I found at ** about this sectional which I think others should know. It is dated January 2010.I called Macy's, talked with the furniture department, again, I was assured that Elite Leather was a wonderful company and we bought it. In the interim, I emailed Elite and asked if they could tell me if their manufacturing process was different for the items that they make for Macy's versus the product they sell in other retail shops. This was their response:

"The Rolla sectional that you saw at Macy's is from the Passport Home Collection which is owned by Elite Leather Company. It is a completely different line of furniture that is manufactured in China, not in our Southern California factory. Passport Home is a different entity, and is sold separately and run separately from our Elite Leather line. Under no circumstances do we authorize our retail customers to sell, advertise or promote Passport Home as Elite Leather product. The Passport Home Collection is made of high quality materials from the frame to the leather. The warranty, however, is not the same as Elite Leather."

I purchased a leather recliner, and after a few months, the leather started fading. After several talks with different folks, including supervisors, I got a call that the recliner will be replaced. On January 27, 2009, I received a new recliner. To me, it did not looked exactly like my other one. (We had purchased two recliners.) But it was new, so I accepted. Now the chair will be a year old on January 27, 2010, and the recliner sunked in, the sitting part of the recliner has caved in.

I called Macy's, and they had the repairman come look at it, and he left and said I would get something in writing from Macy's. Well, so far nothing. I called Macy's today and spoke to Liz, a customer service rep, and then she transferred me to Latrice, a supervisor on duty. She claimed that the damage to the recliner is normal wear and tear.

Well, that's unacceptable. This is originally an $800.00 recliner, and it's not even a year old. And I am supposed to sit back and accept this. I am sorry, but that's impossible. I want further investigation on this claim. Thank you.

I purchased the "Hotel" brand mattress 3 1/2 years ago...although it was comfortable to some extent, it has started to outgas with a toxic fume....I have since moved out of the bedroom because the smell is so bad...Macy's is coming out after the holiday to inspect...stay tuned...I have experienced asthma type symptoms since having this mattress.

10-24-2009 Purchased area rug we were informed item was in stock at Oakland Mall store Detroit Metro area. Six times during the next 30 days try to find out when or if rug is in deed coming calling selling store Westland Mi. Who inturn refered us to the rug gallery at Oakland with no response or follow up.

11-29-2009 Macy's account statement received showing full price charge and shipping charge. 12-03-2009 Back to Westland store they tell us they can not help purchase was made threw Oakland store and they can not access records,Big long line of we are leased floor space and not part of Macy's system ect. Off to Exec. Offices for one and a half hour wait. Store Mgr.comes back with I'am so sorry but the person who can take care of all this will not be in until 3PM. Would you please accept this 50.00 Macy's money and the Mgr.will be back with you as soon as they get in. At 630Pm. I called and left message on mangers voice mail. At 700Pm. We have return call telling us Mgr.at Oakland would call us tomorrow the rug is on order and they don't know were it is.

Purchased a new Simmons Beauty Rest mattress.....about 3 years ago...payed about 1300.00 for it....It has sunk in on my wifes side and my side...with a large bump in the middle...not as confortable as our old one....we were told by the sales person this would not happen...asked that question.

Do not purchast the Worry No More Policy from Macys for your leather furniture. The company that provides Worry No More spends more time trying not to help the customer that purchased their policy in good faith than to be useful.I purchase a Worry No More Insurance policy to cover the leather furniture I purchased. I expected to have the service that was on the contract and sold to me by the Macys salesperson...I was disappointed to say the least. When I called for help with a stain on my sofa.. I was asked what the stain was, I told them I don't know, it is a darkened area on the left cushion where people sit..it does not change with your products issued at the time of purchase. Bob continued in a very demeaning voice that I had to know what the stain was...so they how to clean it. I said it looked like oil...or grease stain...he continue to harrass me into saying that it was unknown, then came back to say it was denied. I said what was denied and he never once said that it would be denied if I did not know what the stain was.. I called back and she said if it was an area denied that it will always be excluded. What a rip off. I gave the company money for them to hire people to harrass you so they do not need to help you. They do not provide serviced..and I am left with a stain..and because the claim was denied, I cannot get a rebate on the policy when the contract expires.

First, let me say that I stopped shopping at Macy's for anything (especially furniture) over two years ago. My story starts when I found this web site before I decided to purchase furniture from Macy's. I did not heed the warnings. I wish I had. I ordered a sofa and chair and had it delivered to my home. As soon as it was placed in the room, I knew there was something wrong with the leather. It was defective. I mentioned this to the delivery person and I was told that Macy's would replace it. In retrospect, he was in a hurry to leave. I found out later that by accepting the furniture and letting it stay in my home, I had reached a point of no return. Several weeks later, the replacement furniture arrived. Thinking I would be more savy this time, I inspected the furniture and found it to be in worse shape than the furniture it was to replace. On this sofa, the leather had cuts. I was, by then, thoroughly displeased with Macy's.

I called and asked them to pick up the furniture. I did not want another exchange. I wanted a refund. And of course, I was charged return fees, despite the fact that the company failed to deliver acceptable quality furniture in first place. Therefore, I had stored the defective furniture in my home (a small condo) for more than three months and I was unable to shop else where because of the delay in refund and pick-up of the defective furniture. I have not purchased a single item from Macy's since then. If you read this before purchasing furniture from Macy's, please heed my cautionary tale. If you've experienced a similar situation, use your consumer choice to send Macy's a message. I am posting this now to show that you can successfully boycott Macy's. I have been for two years. Before that I was a frequent customer. I have not missed anything about the store.

On August 26th, at approx 10:30am I had a recliner sofa and two recliner chairs delivered from Macy's. At 11:30 I sat in the Queen Anne recliner - pushed back to recline and the chair went all the way back to the floor. I hit the top of my head on a knob of a cabinet and the force of the chair hitting the floor hurt my neck and gave me a headache. Because I was dazed and in an awkward position, it took me about 30 minutes to get out of the chair. I called Macys in Springfield NJ and the woman who answered the phone giggled when I told her - all the while I am crying. She gave me the customer service number and told me they would handle it.

I called customer service - they wanted to know if I wanted to return the chair or get a replacement. I said neither right now I wanted someone to look at the chair. Finally we agreed to have them pick up the chair. She also said she would send me a $165.00 gift card for my "inconvenience". I said please don't and found the office number of the CEO Mr. L at Macys in NYC. Although his assistants were nice no one knew how to handle this or believed me. I did go to the doctor/emergency room that night when my husband came home as I did not feel I could drive.

A few days later Macys Product Liability Dept called me and said this has nothing to do with them, I have to call Lane Furniture. That is the agreement Macys has with their vendors. She was very curt and non sympathetic. Now I am dealing with Lane Furniture - owned by Standard Furniture - product liability company, Gallager Bassett for damages to me and my wall. They sent an inspector who said 3 screws were missing from the bottom of the chair. (I am still trying as of today 10-7-2009) to get a copy of that report. They also sent out a painter to give an estimate on how much it will cost to re-paint my living room wall. Still have not heard a thing from Gallager.

I will always deter people from shopping at Macys.

I am very disappointed with this sofa and most of all how Macyss CUSTOMER SERVICE SUPERVISOR BROOKE A handled our issue.

We have decided to pick up the sofa instead being delivered to us as we live about 10 mins from the Macy's Pick Center and we didnt wanted to pay extra for it. I was so excited as we waited for this sofa and matching ottoman for 3 weeks. As I got home from work, I noticed the color we ordered BUCKWHEAT was a little dirty looking than it was display on Macys. I had inspected for damaged, found scratches on the fabric that covers the frame of the back pillow. Then when I sat on it that night the back pillow already had sagged. Im sooo disappointed, the design and style met our expectation but the quality of craftsmanship is very poor.

To top it off I had report this within 24 hours at Macy's Customer Service. My receipt stated that we have 3 days to inspect the problem and if theres a defect they will come over and inspect the problem. If they can fix it they will fix it and if they cannot they will pick it up for free of charge. To make the story short, I had disagreement with the Supervisor Brooke A, she's indicating that if theres a defect its not going to be free of charge for pick up and we have to return it as we had picked it up. She also made a comment that we should have inspect it before we left at the Pick up Center. I had told her the sofa was all wrapped up and Im not going to take it out from the plastic and get dirty.

And knowing the fact it indicated on my Macy's receipt I have 3 days, I also told her we had re assure this to the Sales Rep who had helped us at Macy and from the Pick up Center that we have 3 days. She also made a comment that we might have damaged this while we were transporting and carrying to our place. I was so furious with her comments and she makes me mad!!! I repeatedly had told her that were not stupid that were going to take it out from plastic while transporting its going to get dirty especially the color is BUCKWHEAT ( white). And we were so careful, who want their sofa to get messed up on the same day we got them. DUH! Beside the defect is inside not outside so how are we going to scratch it from the inside?? She had more unnecessary comments.

I told her I'll be happy for someone to come over to inspect the defect but I guarantee they wont be able to fix it nonetheless they will change the whole fabric on the sofa. They can fix the cushion but not the scratches on the material that covers the frame. I had re assure to her if they cannot fix the problem it indicate on my receipt they will pick it up the sofa for free and she went on again that its not free. I also indicated that if this sofa sagged not even 24hours I dont want this sofa anymore.

And here she goes, you have to pay 10% restocking fee because you had changed your mind. I told her, if I had changed my mind I would have cancel it even before I had pick it up I had changed my mind due to the fact of it sagged within 24hrs, found a defect and most of all inconvenience on my end. I had asked to speak for her Mngr but he was off that day. I told her that I would have the Macy's Corporate Office pull our recorded conversation so they will know how poorly she handled my issue and her accusing comments. She had calmed and tries to resolve the issue but I insist to speak to her MNGR.

I had left a message for Marc S, he had returned my message on Monday. He had left me a messaged stating he had canceled the inspection they will just replace it and it with be complementary pick for the defect sofa. He also stated that he had heard the recorded conversation and he had to talk to Brooke because he didnt like some of her comments. I had left a message stating that I appreciate he's help but with all this inconvenience that I had gone through with their Macy's Service and the sofa. Knowing the fact we had purchased the WORRY NO MORE FREE still left me worrying and inconvenient.

Also after reading all the bad comments here and photos shown the sofa had already sagged. We definitely dont want a replacement but our money back. We dont want to deal with them anymore if down the line I would have the same problem. The Mngr had not called me back up to now and I even left him 2 messages today. This makes me really mad!! This sofa is not worth buying even it goes on SALE!! It sagged within 24hrs,and I only weigh 115lbs. We received with a defect. Received Poor Service from Brooke A of Florida knowing she's the Supervisor. And her mngr Marc S has not returned my call today. He did indicate he will be on training on tuesday but today is wednesday he is in the office I had left one messaged yesterday and two today so we can discussed when they can pick up the sofa and ottoman. Also, not to set up the replacement but to refund our money. If i dont hear from him tomorrow I would also report him to Corporate Office."

hearing my shivery voice and me getting very angry, she put me on hold again for 10 more minutes talking to the supervisor and all tehy could do was returning $100 back on my $1880 purchase! I hope someone hear my voice....this is not called a good customer service, it is not right that a customer go through all these wasting of time, money and going through all the discussions and explanations and anger!

I went online to the Macy web site to review a furniture item I wished to purchase. I called the tel # to discuss availability and shipping. I was told it would cost $80 to deliver the item to my house. Since the item only cost $299, I asked if they could tell me if it was in stock at a nearby Macys retail store so I could pick up the item myself to avoid paying a delivery fee. I was told that I would have to contact each individual store location directly.

I called the Macys Home Store at the Costa Mesa, CA location. I spoke with Sue a Salesperson in the furniture dept. I asked her if the Blair Leather Ottoman in Taupe color was in stock? and she said that it was in stock. At approx 5:50p I went to the store to purchase and take home the Ottoman. I met with Sue, Furniture Sales Consultant, the same Salesperson I had spoken with earlier in the day.

Now she told me that I would have to pick up the furniture item up at the City of Industry location. So when she had me told me on the phone that the item was in stock, it was not at the store location. In fact they keep no furniture at the retail store location. So she lied to me. Why did I have to make a trip to the Macy store at all? I knew what wanted. She should have taken my order over the phone and saved me a trip. She should have told me over the phone that all furniture must be picked up from another location as they maintain no inventory at the retail stores. I have to make time to travel which involves additional costs and approx 2 hrs of travel time round trip.

As Sue processed my purchase, she told me that I had to pay a $25.00 Delivery Fee. Delivery fee? They are making me pick up the item myself. So I have to pay a $25 Fee to pick-up my own furniture. The salesperson tried to explain that at the warehouse they have to take it (furniture) down from a pallet. What? This is a Fraudulent Charge.

Now, less than 6 months later the dresser is cracking,,,we hardly use it,,,we keep most of our clothes in the closet. This is clearly inferior merch. Now they say they wont replace it,,they will (again) send a repair team. Its shaneful... I beg you,,,for your own good,,,,DO NOT BUY FURNITURE FROM MACY'S

July 28th I take a day off of work for the couch to be delivered. Two delivery men came to my apartment. They made no attempt to deliver the couch, just looked at my door and left. I have a normal size door. I immediately call Macy's customer service, she is rude and assumes I was trying to get the movers to force the couch in the door. She does not help me.

July 30th I call a different Macy's rep who after being on the phone for 2 hours gets a different set of movers to come out Sunday August 3rd with the notes the "couch will fit."

August 3rd. Three hours before delivery they call and say they will not deliver the couch because it did not fit the first time. I spend an hour on an automated system and never get through to a human being because it is Sunday.

The couch would easily fit through the door. I made a simple diagram showing how to get the couch in the door and mailed it to Macy's.

The first set of drivers decided to be lazy and now no one from Macy's will deliver the couch. They all assume I am being unreasonable when the couch would fit with ease. They have wasted several weeks of my time waiting for a couch that will never be delivered. I took a day off of work to wait for the delivery as well.

I will never shop at Macy's ever again.

I am making this complaint for My Mother, who is 88 years old. My Mom bought a Andover Bay Full size Mattress and Box Spring from Famous Bar department store on September 17, 2002. The Mattress has a warranty for 10 years. Macy's bought out Famous Bar a few years ago and I believe they are still responsible for warranties on items bought from Famous Bar.

The Mattress has a problem it sinks in the middle. I believe this mattress has had this problem practically from the beginning. It is in the spare bedroom and only gets used when I visit or my other siblings visit. In other words it is barely used and still looks brand new except for the sink-age in the middle when you lay in it.

My Mother lost the receipt, she thought, but just this year found it when cleaning out closets and that is why we have waited this long to make a complaint. I thought it would make no difference since we are still within warranty on the Mattress. We have jumped through all the hoops that Macy's has requested but every time I call they tell me a different story.

This has been going on since February 2009. I think 7 months is enough time for them to figure this out.

Experience deserves one star due to in store customer service. I purchased a bed and mattress and had 2 different people graciously spend at least 2 hours explaining the products. I went home after picking a bed and mattress to "sleep on it" before returning 2 days later to be greeted by two same sales reps.

Now...onto the problem. The mattress arrived within a week and the bed 5 days later. No biggie, I understand they came from different places. Mattress is comfortable, yet softer than one in store. I can deal with that because it was my choice. BUT the bed is WAY to large for the mattress.

At first I thought they delivered a CalKing bed and a king mattress. But delivery man confirmed they were both King. He said I'd have to call macy's and schedule a product inspector to come out and investigate THEN he would report back to Macy's to determine if product was defective. There is a 4 inch gap between the mattress and the bed's foot and 2 inches on each side. I didn't need someone to come measure and tell me this, but I agreed since that was procedure.

I agreed to a 4 hour window for a man to come out, spend 3 minutes with his tape measure and then inform me that Macy's would contact me via letter to let me know if product is defective. Five days later, I received a letter from Macy's letting me know that I would not be able to return the bed and mattress without a restocking fee becuase the product is "not defective". I called only to get into a verbal battle with a rep and then supervisor. Awful treatment, service and pride in their product. Awful. The bed does not fit. The product is crap. I will not ever purchase something from them again.

I ordered a recliner cover online. When I received it, the recliner cover was so bad it wouldn't fit on any way I tried. I paid $53.44. I returned the merchandise through UPS on June 29 2009 and they said put the return number on the package. I called to see what took so long to get my money back. They said, "We didn't receive the return package." I called and sent an email and they keep telling me, "You need to return the merchandise." I am a low income senior citizen and I can't afford to lose $53.44. The purchase was through Amazon.com, Macy's merchant. All I want is my money back. Please help.

If you are thinking about purchasing anything from Macy's please think again. On February 12th, I purchased a sofa and loveseat combo. I asked the salesperson if the pieces will be delivered by early May since I was planning a Memorial Day party and needed the furniture. However, after numerous calls and over four months later, I am still without my furniture. I am extremely disappointed in Macy's lack of customer care. It seems like the sales people just want to sell you their garbage and could care less when you get. Macy's has lost my and my family's business for life. I urge you to look elsewhere to avoid the heartache and stress.

We purchased a mattress from Macy's hotel collection, and soon after we got it, it started to lose its firmness and it's sinking in on both sides. They replaced it with another one, and less than 4 months later, it needed replacement. They replaced that one, and this time, not even a month later, it needs replacing. This time, they said they have done all they were going to do. So, I'm out the cost of the mattress.

I purchased a full living set at the Carle Place Furniture store in January 2009. I was told that it would be available for delivery in April. Here i sit in June 2009 and still don't have the set. Except for one person in delivery, all lied. Every excuse in the book. They got a great price. But what good is it?! No set!

I purchased a dining room table and 8 chairs for my daughter at the Castleton, Indiana store, but the delivery was to my daughter in Beaumont, Texas. She scheduled delivery for the week, she was moving to Texas. She is new to the area and has no friends or family there. When the table arrived, it was damaged so we refused to accept it. The soonest they could deliver the replacement was two weeks later, on a Thursday. There was no flexibility on the delivery even though it was their fault or their carrier's fault that a second deliver was required.

After being on her new job for 8 days, she had to ask to take time off to get the table delivered or if we cancelled the order all together, to get the chairs picked up. If she chose to return the chairs herself, they would not accept them at the Beaumont store, even though they have a furniture department, she was told that she would have to drive them to Houston, which is 90 minutes away. The sales people in Macy's are all about trying to provide "outstanding customer service" and with virtually every purchase they ask you to go to their website and fill out a customer service survey, but the furniture delivery group knows nothing about providing customer service. They did offer my daughter a 50% refund on the cost of delivery, but that doesn't help with the fact that she will have to take time off work regardless of whether she chooses to take delivery of the table or return the 8 chairs. This will be the very last furniture purchase I will ever make from Macy's, guaranteed!

I purchased a sofa from Macy's. The sofa gave off chemical fumes. Macy's refused to take sofa back without 10% delivery charge, but they agreed to take it back for free after we waited a month for their consultant to smell our couch and agree that it was toxic. I have had new onset shortness of breath since the couch was delivered. I have been in perfect health my entire life.

They promised us when we purchased our dining set that we would be called within a week to schedule delivery. That was a month ago. Yesterday, my wife went to the store and was told the furniture would "probably" be in on June 15th. Not a word from them until we went to the store to inquire. We weren't misled, we were lied to. We invited our families to dinner in our new home and had to call everyone back to cancel.

I worked their for three years and they told us the Martha Steward Furniture which is made in China was a hardwood with a hardwood veneer. One of the pruducts on the floor chipped and we discovered it was particle board made in China with who knows what kind of chemicals. I left their soon after.

Purchased a hutch and buffet last March and started to see saw dust coming from the bottom of the buffet. After further inspection, we found it to be termits and was told that this sometimes happens to furniture sent from China. The store manager wasn't very supportive. He thought it may have be cause from our home, however after having our house inspected found no other traces of the insect, espect for the buffet. Since then we have had someone come in and treat the piece of furniture and hope that we have solved the problem on our own.

I bought an end table from macys. When i was in the showroom the floor model was damaged along the edge of the tabletop. The salesman said they had damaged it in shipping. A few days later I picked up my table from the store in a nice box so no damage occurred to mine during shipping. Within a couple months i discovered that the table has a manufacture or design defect that causes the edge of the table to fall apart all by itself. It is really just a cheaply made item sold at a not cheap price. I did not contact macys or complain because thats just the way i am ( i dont like being lied to or hearing excuses and delays ). I can always get another table but will not be going back to macys for any future furniture puchases.

I purchased a Simmons matress from Macys in October 2008. I am single and weigh only 130 pounds, but by December the mattress was badly bowed and was killing my back to the point that I was far more comfortable sleeping on the couch. I called the first week of January to complain about the mattress and was told I would have to wait until the end of February for their inspectors. We will see how that goes. Sadly in November I purchased a 2600 entertainment center also from Macy's. I had to wait until the 3 week of December for them to deliver just the bottom portion of the entertainment center and there were no issues other then they did not keep the scheduled delivery time and I ended up waiting all day at home for them...they were approximately 9 hours late.

They told me that the top portion of my entertainment center was backordered and I would have to wait until the end of January for it. They delivered my top porion (hutch) January 31st. First they placed the hutch on top of a white wool rug that is a runner in my hallway which left dark lines down the rug, then when the placed the hutch they did it with such force and slid it around that the originally undamaged bottom portion now had chunks dug out of it, dents and scratches all over the top. In addition the hutch was badly damaged and 2-3 shades lighter then the bottom. I was then told that I would have to wait until May for the replacement hutch. I will never buy furniture from Macys again. I spent a total of 5,000.00 on the mattress and entertainment center and certainly did not receive anywhere near that in product.

I am currently still working on resolution for both the mattress as well as the entertainment center.

I purchased a Simmons mattress from Macys in 2005. In 2008 the seam at the foot of the mattress seperated and buckled in the middle. I stitched the seam closed. I was telling my daughter about it and she told me to call Macys because the mattress had a 10 year warranty. She called and explained the situation and they sent a tech to the house to evaluate the damage.

Macys then called me and said they determined I voided my warranty by stitching it and not calling them immediately. I explained that if I was aware of the warranty I would have. I also asked what difference did it make, if there was a warranty. They did not want to hear it.

This is the second time I puchased a mattress from Macys and it was damaged. I think that they are selling refurbished mattresses and not letting the public be aware of it. I bought a mattress in 2002 and in 2005 it shredded in the middle. Again, I didn't know there was a warranty. Stupidly I purchased another one from them.

I always thought that Macys was a high end store that backed their products and helped the customers. Now I now better. My husband & I are in our seventies and on a fixed income. We don't have all kinds of money to throw around on new mattresses.

Now I'm going to have to go and buy a new mattress with a cost of at least $500.00

I have purchased a Natuzzi sectional from Macys during their July 4th of '08 and it was delivered sometime at the end of August. The sofa had no problems, and the delivery was great. After a few months (3-4) of very light usage, the seats started to give in, and you feel like your sitting in a bucket. The back cushions filling, packed on the bottom of the back cushion. I called customer service, and they scheduled a tech from Tri-State to come out and examine the couch.

The tech came out and reported it as normal wear and tear. Macys did not want to do anything, besides scheduleing another tech to come out 90 days later. I spoke to a supervisor, and he did schedule another tech for two weeks later. Tech never showed. Called Tri-State, and now they will come out end of next month. I am very upset, since I spent over $4000 on this couch and after 1/2 year its falling apart.

Macys customer serive is horrible, and they definetly do not stand behind what they sell. If I wanted a piece of junk, I would have went to a store that sells junk for alot less. Now it looks like I will be stuck with a $4000 piece of trash.

If thinking of buying a mattress set from them, avoid them like the plague! Had a queen set delivered to replace another queen set. Two "slim shady" delivery types told me the box spring would not fit up the stairs, although I got the old set up the stairs. They left the mattress and bed frame and a return number and instructed me to order a split box sping. When I finally got someone on the phone I was told the product would not be available for over three weeks. THREE WEEKS.

price. I want the delivery cost of $100 back.

Had furniture delivered by Macy's. The crew broke the ledge on my exterior door under the lead glass in June and it is november and still no resolution. She refused to honor a quote for repair replacement. Wanted to have a furniture repair guy come and fix my door I kept asking for the insurance companies phone number and stated that I did not want their furniture repair guy. She wanted to dictate who would fix my door. This is a brand new home.

Front door dental ledge under lead glass broken

I purchased a Natuzzi sectional with two recliners on each end. The handle to the recliner broke off only after three years. I purchased the Worry no more warranty but that doesn't cover any mechanical parts. I asked for assistance from Macys on obtaining the parts. no help. I refuse to shop Macys again. NO CUSTOMER SERVICE and they do not stand behind any product they sell.

In short, I bought a leather sectional from Macy's Home Store in early February. They told me that it was in the warehouse, many were in stock and they could deliver it to us ASAP. They also told us that we could pick it up ourselves at the warehouse, but there would be a $15 'pickup fee'. ??? A fee to pickup a sofa that you have aleady purchased?

Anyway, we chose the following weekend for home delivery. The couch arrived by two quarreling delivery men. One refused to help the other, so one guy brought it in by himself. He left marks on the walls (that I had just painted). Once the pieces of the sectional were in, they realized that one of the pieces was broken, and so the sectional would not fit together properly. They left all the pieces, including the broken piece, and gave me a number to call.

Then I was told by someone on the phone that they couldn't get me a replacement piece for another 3 months! Well, it is now the end of August. Still no replacement piece and I have to sit on a broken, disjointed leather sectional sofa. Each call I put into them reveals that NO ONE has made any effort to order a new piece for us. Just like when my husband called today and was told that an order had never been placed for the replacement piece we needed back in February. Over 6 months ago.

I think that we will never get a sofa that is a normal sofa that we thought we were buying. Macy's Home Store is awful.

We decided to go with Macys to reupholster my mom's very valuable furniture; we figured they have been around for a long time & have a reputable name; what a mistake! the salesman was actually very nice, attentive & accomodating but once he was done with the sale, their reupholstering people were what we were left to deal with. First of all, we specified on the contract that we wanted the shape of our cushions the same as they were originally (they took the whole thing; so they had the original cushions) also specified we wanted the seams to be reinforced the way they were on the original work of the sofa; it did not happen.

We have returned the cushions to these people about 4 x's since December,2007. We gave them 1/2 the money for the job when the order was placed ; they then submitted the rest of the bill to the credit card we put deposit on which they had no authority to do. Of course, Chase allowed the payment & now we are also disputing this charge. We took Macys to small claims court in May because not only are they doing a horrible shoddy job on the sofas for a price of $4378 but we still have no cushions! Once we went to court in late June of this year , the wonderful judge totally missed our complaint and dismissed our claim because Macys' rep said he tried reaching us to return the once again (4th time) repaired cushions, which was a complete & total lie!

We had not heard from them since the last time they took cushions and we quit calling them because we figured this would get ironed out in court. It seemed to us that this rep from Macys had been there before & I had a feeling he knew the court officials because it was unbelievable how quickly we were called up to see the judge after he made a comment to an officer about not wanting to be there too late in the evening. The judge clearly did not see what our issue was & awarded no money & didn't even suggest to Macys to return our messed up cushions and our originals. When we personally asked macys to return our original cushions they told us they threw them out & also told us they had no more material to make new cushions to match the rest of the reupholstery job. This has been a total nightmare & rip off and the sad part is they got away with it.

We are trying to appeal this but now it means more time, more money and still nowhere to sit!! I have never dealt with a more unprofessional bunch of people- we were only able to speak to very rude manager on the phone about 2x's ; instead every time the pick-up & drop off guys came to our house to once again pick up their shabby cushions they would have us speak to the actual reupholstery workers that we could barely understand.

I am looking for a way to let people know that the company names we all respect and have helped build are not always the best choices and because they are so huge & successful, they can easily get away with horrible customer service and with your hard earned money. We need some help here to either get what we paid for or get our money back . Any help or suggestion will help at this point. I can not imagine having to now pay a lawyer for this nonsense.

Economically, my mother who is no longer working due to an injury received on her job 5 years ago & is continuing to fight is out $4378 with nothing to show for it ; no seats on our sofa for months; and no intention from Macys to even return the badly reupholstered cushions nor the originals. The stress level we have behind this is unbelievable because of her limited English, I am the one who constantly has to take the time off from work for the phone calls, court papers, and all for nothing !

i bought a set of matterss and it is no good it has about one inches in the middle i cant even sleep on it.i have to put two blanket to help me to try and get sleep my back hurt a lot we been fighting with macy,s over a year .they told me i will not get my money or matterss

lot off back problam i thy to turn the mattress every two weeks

Purchased china cabinet 10/15/07. Sat 5/3/08 the pins that support the top glass shelf broke causing the shelf to drop onto the shelf below which caused the pins supporting that shelf to break onto the bottom shelf hit the door, popping it open therefore All the fine glassware that was on the shelves fell out of the cabinet breaking into a million pieces. The glass shelves never fell to the floor. The glassware on the shelves were my deceased grandmother's and my mother's from the late 1800s and early 1900s. It was sentimental and irreplacable.

I went to the store on 5/4/08 and spoke with Dennis the manager and asked if someone could please come over, remove the broken pins out of the wood and replace the pins and repair the damage that was done to the wood. He said he would get back to be in two days. I have not heard a word from him.

We purchased a Dining Set in late December of last year. A bout four or more of the delivered side and arm chairs had defects; the credenza has defects also. Most of the replacement items were not in a better condition. One of the replacement Credenza's doors cannot even be shut and it had other problems. Some of the replacement chairs had problems. In the third round of replacement, my wife noticed that one of the replacement chairs was actually among the first delivered chairs. Can you believe this mess? We were told that the credenza will be delivered on April and now we are approaching the end of May.

I admit that Mr Deal was courteous while we complained to him about the unduly delays, but all what we got were promises after promises, but without any tangible outcome. I and my wife finally decided to go to the store some time in the middle of April (on Saturday) and to complain to the store manager. We even were willing to accept the display credenza, but at a 20% discount and with minor touch-up fix of minor scratches.

The manager agreed to the deal and asked us to come to the store the following week and see if the display credenza is acceptable to us after the fix. Indeed, my wife went to the store and after inspecting the display credenza told Mr. Deal that it was fine. They promised us a delivery as soon as the following week. Instead of delivering the credenza, we were told that it has been transported to the warehouse for inspection. Inspection of what? We are still waiting!!!

I ordered a dining room hutch and sideboard from Macys and it was to be delivered on March 12. The sideboard was ok, the base of the china closet sits on was not a base but another sideboard (smaller size) and the china hutch was badly damaged. I accepted the sideboard thinking they would deliver the base and china cabinet immediately, they have not. It is over a week later and I am waiting for this delivery. After reading the website I am scared silly. Too many bad experiences with Macy's furniture. I am hoping the furniture comes undamaged and soon. Will let you know.

I have had the worst experience with Macy's Furniture department. My wife and I had a credit from our warranty company to purchase a new couch from Macy's. Initially we had good service, but I think that was just so they could get the sale. We have been working with Mary Ann Cunningham and John Mcgill at the down town Portland Location. When my wife and I selected the couch that we wanted, they made the mistake of making a $1,557.00 charge to our checking account. I understand mistakes happen, so we where forgiving of that.

Next my wife and I decided that we wanted to change the color of the couch. Mary Ann Cunningham insisted that we could not change the color. We thought that was kind of suspicious so we called another Macy's and spoke to a different associate, who told us it was an very easy procedures to change the color of the couch. All they had to do was cancel the order and create a new order for the correct color that we wanted. When finding this out we contacted John Mcgill at the down town Macy's. Mary Ann Cunningham was on Vacation at this time. John canceled the old order and created a new order, when doing that for the second time making the mistake of charging our checking account again for $1,557.00. We called and disputed the matter. Macy's was not supposed to take any money out of our account. John then tried to fix the situation by canceling that, but what ended up happening was an additional charge was made. Now $3,114.00 was taken from my account.

After days of being on the phone and dealing with this mess. They finally managed to clear up the issue. Also we had put in several calls to the manager at the down town Macy's branch and never heard a word from her. We finally received our new couches in the color that Mary Ann said she couldn't change them to. Now again they have recharged our checking account $1,557.00. So again, I am for the fourth time, dealing with the same situation. I will be placing a call to my bank to alert them that this is a fraudulent charge that I never once authorized Macy's to make this charge. I will never do business with Macy's again. I understand mistakes happen, but how can the same location make the same mistake four times in a row? It completely baffles me. This has been a great inconvenience. I cannot remember the last time that I received such poor customer service.

They have tied up our account for over a month and don't seem too worried about crediting us back our money. They took a two year old couch that was in great condition that was completely paid for and gave us a new couch that was supposed to be paid for and charged us for it.

We bought leather furniture delivered May 07, that began to sag and create a depression in several areas of the love seat. We notified our salesman of the problem in December 2007 and had a Macy technician evaluate the problem on 22 Dec 07. Technician removed bottom cover of the furniture and felt the support straps under the padding in the affected area and deterimined that the supporting straps were too loose.Technician stated that the furniture manufacturer does not allow for repairs and the furniture pieces would have to be replaced. Technician called service center at and explained the problem. I talked with the represenative at the service center and was told that the furniture was not in stock but would be in by Dec 31, 2007 and to call back for delivery set up on/about Jan 2, 2008. Confirmation # was given at that time.

Several days later, I received I called by Greg Dushack who confirmed the technician's findings and arranged delivery of the replacement furniture. Meanwhile, there was a message left on my home phone from IRENE who stated that the furniture would not be replaced because it was normal and that the replacement furniture would be the same. She also left a mumbled, incomplete phone number to call if I had any questions and I have saved the recording on my answering service for future use. I have talked with Greg Dushack multiple times and am getting nowhere with him and he sounds very frustrated and stated that he spent over 30 minutes dealing with this and felt that his time could be spent better doing other things. He indicated that he has spoken with the store manager several times and that I should deal with the manager from now on. I have never heard from the store manager since this problem started. My wife and I weigh 130 lbs and 125 lbs respectively so weight is not the cause of the depression in the furniture. We have purchased 5 sets of living room furniture, as well as coffee/end tables, over the past 10 years from Macy's Northwest and have never had any problems with the quality until now. What is the purpose of having Macy's technician evaluate and problem and determine the remedy/repair if the company does not honor it? If the furniture is normal, is Macy's selling a defective product? We would like a response to this inquiry/complaint before I hire an attorney.

I bought the Metropolitan dining room set and had to refuse delivery 3 times due to damaged pieces. (Pieces of wood were chipped off!) Even the furniture that I did not refuse has nicks and scratches on it that I just chose to ignore, because Macy's has been such a hassle to deal with. They even said that they would do a VIP inspection of the furniture before loading it on the truck. When I explained this to the truck driver he just laughed and said there is no such thing, and customer service just tells you that to make you feel better. I had to go through 4 different people to talk to a supervisor, who after I explained the story, said, "Thanks for your comments, can I help you with anything else?" I was extremely furious at that point and was able to get a Macy's gift card as retribution. Furthermore, I submitted a review of their product on-line and they didn't even post it. They only post good reviews. Don't be fooled by their website. That's how I got tricked into buying furniture from there. Their quality control is horrible and I would not recommend it to anyone. Just google Macy's furniture and you'll see the actual reviews from consumers who are not satisfied. Avoid Macy's at all costs! Save your money!

When I ordered my sleeper sectional I was told it was in stock. It was important we received it, because we were having Christmas company. The sectional would be where our guests would sleep. Well, when no one called, we called Macy's. They informed us that only 1 piece would be ready for our company! Luckily it was the sleeper part! Now today, we were told the 3rd piece would arrive, I'm still waiting! The wooden leg is chipped, and no one showed up, and I've been waiting all day! I will never purchase anything at Macy's again. In fact, the mattress is so uncomfortable, (not the one showed), we had to purchase a feather bed, and can't close the couch!

A note to the customer service department at Macy's online:

I wanted to start off with my total shock when I ordered my mattress and was told on the phone that the mattress we ordered we were going to love and the good news is we had 30 days to return the product. So I ordered the mattress, gave it two weeks and we just could not sleep on it. I called to return this only to find out that I have a 10% restocking fee, $50 pick up charge and I could not deliver it myself.

Right now we have the mattress in the original plastic on both the mattress and box spring in the driveway. When I was told about this charge the woman on the phone said Oh well, it was on the back of your paperwork. Well guess what. By the time I got my paperwork it was a little too late to notice that extra $140.00 charge. I would never have ordered if I had known this extra large charge existed. I should have been told while on the phone for 20 minutes discussing my choices. I would like for someone to call or figure out what we can do. I feel I will need to let as many people know about this unknown charge. It is not a small charge for someone that does not have the extra money to waste.

I ordered a wall unit on May 19,2007. I was told it would be a 6-8 weeks delivery. I received a call in August saying the furniture was in. I set up delivery for the beginning of Sept. I unpacked my old wall unit and had it removed the day before delivery was scheduled. The day delivery was scheduled was Sept. 8. I called to verify the time and was told that the delivery was canceled because the entire unit was not in. When I questioned why I had been called and told that my furniture was in and had set up a delivery, nobody seemed to know whythis had happened. No one also seemed to know when ny furniture would be in. After numerous repeated phone calls I have been told that my furniture is now scheduled to come into the warehouse Oct. 26. I don't even believe that. But it will still be well over 5 monthes since my furniture was ordered.

It is a huge inconvience. Luckily for me that's all it is, but I don't think that stores should be allowed to lie to you. If I had known it would take 6 monthes to get a piece of furniture I would have gone elsewhere.

Purchased Sealy Mattress in 2005. Sagged badly; Macy's sent rep, who said it was defective, but stained, so no replacement. Stain was caused by blowing up a wine; has nothing to do with poor workmanship or cause of sagging. Macy's tells me to get lost. How can I contact Sealy to tell them that Macy's isn't doing them any favors by having their own internal policy override the warranties stapled to the mattress itself.

Macy's has been arrogant about saying that the warranty is void, whereas the warranty card i have does not say anything to that effect. I paid more than $1400 on this. Now we are expecting our first baby and my wife cannot sleep in the 2 inch sag.

I selected a recliner in the Macy's Westside Pavilion that opened completely flat. A chair was delivered that did not open completely flat. I told the store. They sent a repairman to my house who said it opened as much as it could (of course). He also said the chair was crooked.

I asked Macy's if I could have the floor model instead of the one they delivered. They said (1) the floor model has been on the floor for a year and has relaxed. Yours will do the same, and (2) no, you selected that chair and you have to keep it.

Now Macy's is sending another repairman to look at the chair, even though they tell me that their report says only that the chair works as it should, and it does not mention the crookedness. Why send another repairman, then?

The physical damage is that the mattress seam is comming apart and the thread is raveling around the matress and i can see the springs.

My whole family went to the macy's gallery to purchase a new set of furniture, the kids were excited especially since we were expecting a new addition to the family. We were there in 02/11/07, the furniture was a leather sofa and big recliner of the same make.It was worth over $3000,completely paid for all cash. They told us the furniture will be delivered in 8-10 weeks which I said okay to. Before the 10th week was up they called and said it would not be ready until the end of the following month, i said okay. To my surprise they called again and said it would not be ready until the end of the next month again and this went on one more time so i called them, because i had tried to be nice.

This is 5/4/07 and still no furniture. Customer service, told me they are expecting the furniture on 5/14/07,in their warehouse, but i still have to wait for 2 more weeks after that for it to delivered to the store where i made the purchase. Then i still have to wait for someone to call me and set up a delivery day. My baby is due next month, but i wonder if the furniture will be here before the baby. This is really unbelievable.

I ordered furniture from the flagship store downtown. We had recently purchased a home and had an interior designer come by our home and her selections. We placed the order and most of the items were delivered a week later. We ordered a Couch, two chairs, and a Dining room set with six leather dining chairs. Upon delivery I refused the dining room table because it was cracked and the frame was broken. A delivery was scheduled for seven days later.

On the date of the delivery I received a phone call from Dispatch telling me that the driver refused to come by on that day because I was out of the way. I spoke to him earlier that morning and he stated that he would be at my home at 10am well within the window of 8:30-10:30. He cancelled at 10:15 stating that no one was home. Not only was that not true, but even it was, he should not have cancelled within my prearranged window.

When I called Customer service they told me that they would try to reschedule for another pick up. I called and objected stating that we have been without a dining room set for three weeks and Macy's service was deplorable. I am tired of hearing how it was the vendor's fault, how they can't get the table from the wherehouse, and how they only do weekend deliveries.

I have three more rooms to furnish and I will go elsewhere to spend lots of money. I was tempted to return everything, but I will have an unfurnished home and other stores are telling me it will take 2-4 weeks to deliver. I will never use Macy's again.

We purchased a sofa and two chairs from Macy's on 9/2/07. The sofa was a custom fabric one so we were told it could take up to 8-10 weeks. We were o.k. with that. The chairs were about a week and half late. So after about 11 weeks we received the linen colored couch with a big black ink stain on the front skirt. So within the hour of the delivery l contacted the customer service line to report it. lt took 2 more weeks to get a tech. out to attempt to clean it, he informed me it was ink from the warehouse and the entire sofa would need to be replaced. The order was supposed to be handled.

So l call back in January( about 8 weeks later) to find out the date for the new delivery. l was told the order was placed and never sent to the manufacturing company so l would need to wait another 8 weeks for the sofa. l was outraged, so l spoke to every manager l could, and all promised to get to the bottom of this and never called me back. l'm currently waiting for a call back from a sales manager named Terry...lt's been three weeks since she promised to call me back. Next week will be 8 months since l originally order the sofa. l'm under the impression they are hoping l give up, but l want what l paid for.

lt's completely crazy to deal with this mental aggravation. We are working people who just want what we work hard to pay for.

My husband and i purchased an entire bedroom set for over $3000. First of all, when we came in to the gallery, no one approached us to help us with finding bedroom furniture. My husband works outdoors and he was wearing his construction clothes, so I believe that they probably thought that we could not afford anything in the store. When we finally found someone who would help us, and we picked out our furniture, he told us the furniture would be delivered in 2 weeks, yeah right. The delivery was late, and they never set up the furniture. My husband and I ended up having to put a huge, heavy bed together by ourselves which took several hours. When we were almost finished, we realized that we were missing some of the parts that we needed to put it together.

i called Macy's to tell them that they needed to send someone to put the bed together like they were supposed to and they also needed to bring the correct parts to put it together. I had to call several times because they always missed their appointments. Finally someone comes to look at the bed and tells me that they made an error, the parts that we got to put the bed together are for a completely different bed and they need to come back with the right parts. The guy tells me that he is going to come back within the next 3 days. He never calls and never returns.

My original order with macy was an enetertainment unit, diniing atble with 8 chairs, a buffet to match the dining table and a bar. The wall unit was the first peice to be delivered. Since then we have head a total of 5 visits for repairs of some kind. Today, after another scheduled visit the repair person came and did not have the part to fix the hinge that came off the door and another door that is still not properly aigened.

This is the six visit for the unit.my wife has taken off three days from work for this and lost two saturdays . I learned today the reason for the issues, is the door on the left peir peice is improperly aligned and is defective according to the repair person. At first he balemed ourt floor so we moved the unit and still not aligned. It took six visits to come to that conclusion. as for the missing hinge peice that requires special order. An eestimated 2 weeks. I have a unit with an open door and on the otherside a crooked one. All for the price of $4000.00 .

I am so frustrated with Macy's. The dining table was delivered and now i have a dining table and no buffet to match. Because of the horrible experience I cancleed the rest of my order. This is my second time loggin a fortmal compliant and I am secondfs away from seeking damages from Macy's for my time lost and aggravation. It is utterly astounding that the level of service is so poor. I n addition the unit has a light fixture which we dont know how to turn on or if it works because we have no instruction manual. incidentally we cancelled the order no one even called to ask why.

I Purchased a recliner. After it was delivered I noticed a smell emminating from the cushions. I had to take it out of the room it was intended for and put it in a larger room so I would not be sick. I called service. They sent a technician who said that this was normal for this chair. I was outraged. Macy's said they'd be happy to return it but there is a 25% return fee plus $70.00 for delivery. Can anyone advise me as to how I can get this stinky chair returned for free?

The return charges would be close to $200.000 dollars.

We purchased a bed frame and mattress in July of 2005. In the Fall of 2006 we noted severe divits in the mattress. It was covered under warrenty and cost $3000 on sale. It was inspected in our home by a mattress inspector and deemed to be faulty. A furniture/mattress salesperson returned the mattress and sent us a new one. The price of the replacement mattress showed up on our bill in November. My husband has called multiple times to take care of the matter. Including faxing the return receipts to the number supplied. Today my husband was instructed to show proof of payment of our mattress in 2005! Then in the mail we received a notice that we will be sent to collections if we do not pay.

Our credit record could be severly damaged by a mistake Macy's is making on our credit account. The scary part is that we paid by check in 2005 and have proof of the cleared check. My husband is off work on a back injury and is attempting to collect disablity and find a job that he can physically do. Dealing with this issue has put us both over the edge!

Before Marshall Fields turned into Macy's we purchased a sectional sofa for around 1400. They turned over to Macy's then their storage contract had changed and we could not keep the chair in their warehouse until my house was built. We didn't have a problem with it so we got a POD and stored the couch without knowing that the salesperson did not correctly complete the order.

We finally moved into our house in November of 2006 and noticed the couch was not complete. Macy's was notified and was nice enough to make us come back in a re-choose another peice, and they will pick up the incorrect one and credit us for the current chairs. We selected a peice and chose the fabric. They said they would call us back for an update but it never happened. We ended up calling and they said the fabric we chose is not in stock anymore so we have to re-choose another fabric. I have asked to speak to a manager multiple times and they say a manager will not be able to help me only the salesperson we deal with can. I am wondering what their idea of customer service is at this point?!?!?

To this day our couch is still not complete and our order is up in limbo. They have not offered to pay for shipping or upgrade the fabric we chose to make us happy. We have tried to get our money back and now they are going to take a percentage back for the order we just placed!!!

I also purchased a Sterns and Foster Mattress. It saged so badly we can no longer sleep on it. I called Macys approimately 6 months after purchasing it, they sent out a representive to inspect it. He laid a ruler across they bed and said it has saged but that is normal. Since we had removed the tags we were told that we are stuck with it.

I had all the receipts and it was on my Macys credit card but it did not mean anything to them. So now after two years we have to go out and purchase another mattress. They told us that this mattress was warrantied for 15 years. They should have said 15 days. We wake up everyday with back pain and never get a full nights sleep on this thing.

Oct 14, 2006 we bought dining room set Georgetown, made by Universal Furniture Company. We bought buffet, hutch top, table, and credenza. We paid total price $5468.62. The set was delivered on time, Oct 19, 2006. We refused to accept credenza ($1499.00) for two reasons: it was damaged and the top was made of small quarter-inch thin pieces of marble rather than one solid piece of marble.

I called the store and explained the reason for non-acceptance of the credenza. The manager of the store David personally apologised and promised to personally attend to the matter. New delivery date was made. The credenza was delivered on time. This time it was not damaged, but the top was the same quality: small thin pieces of marble glued to the particle board. I refused to accept it again,

During the last 2 weeks I spoke to him more than once. He said all credenzas in the warehouse and in the showroom were the same and I had to accept it the way they were made or refuse it at all. I got in touch with the manufacturer Universal Furniture and had an e-mail exchange with them. This is what they responded:The marble top on the credenza is one large single piece of marble. After obtaining this information I decided that in this case this is not just poor customer services, but it smells pure criminal activity because the difference in price between the small pieces and one solid piece of marble is substantial and may comprise more than a half of the price of that credenza.

Bought a chair I wanted to pick up for a Birthday gift.It was in stock. I overheard the salesperson setting up the pick-up tell someone everyone knows there's a $15.00 charge for pick up. When I questioned her, I was told that it was company policy. I couldn't believe they were going to charge me $15.00 for the privelege of my driving 30 miles to get it faster by picking it up. I left, sent off an e-mail regarding what I considered a really poor corporate marketing strategy in a city where I could find no one else who charged for pick up. They turned in back over to the store manager who I'm quite sure has nothing to do with Corporate Policy and who did not contact me.

My next mistake was going back and purchasing the chair because I really liked it.Guess what. Their next revelation was that not only could I pay the $15.00, but I also could not pick it up before the same date that they would be scheduling a delivery for $75.00 if I chose that option. There went the advantage of being able to get it sooner, if I picked it up. We'll never know if they have what I like in the future, because I won't be back in to look for anything. Macy's came & went once before in this area & my guess is they don't make it this time either.

Purchased a bedroom set on July 31st, 2006 and told salesperson at Macys we needed it in two weeks...she said it would be ready for delivery. Paid the full amount. Didn't hear back from Macys regarding delivery so we called Aug 18th, told only 2 of the 6 pieces were available...please call back monday. Called again, were told most pieces would be ready Aug 30th, they'll call then but never did. We called again Sept. 6th, said all pieces were not available but they would be avail. Sept. 15th. Sales Manager said he would keep us posted, but again no one called.

Left message several times and spoke to salesperson Sept. 23rd...said she would talk to manager and call back. Again, no call back. I called again sept. 25th (still being polite and understanding)...spoke to manager who said he's outraged and would make sure someone calls us to keep us updated. His records show pieces would be available early October. NO ONE CALLS. Spoke to Customer Service Supervisor in St. Louis who tells me he'll look into it, and that it was ridiculous what we were going through. He says he'll call back within 48 hrs. He never calls. I call back the store again and the same manager who was outraged about the overdue furniture says he'll call back later that day...and guess, what no call back.

We spend $3K on furniture that was promised in no more than 2-3 weeks...each time we call, there's a new availability date but no one from Macys can guarantee when. Can you say BAD CUSTOMER SERVICE...btw, the manager never called back today either... Too frustrated to cancel, we'd be starting from scratch in our search...took us 3 months and still no furniture, no answers, no call backs from MACYS...WORST purchasing experience ever for us!!!

I contacted Macy's in May, 2006 because one of my dog's vomitted on my sofa. I have a stain free/worry free plan with Macy's. I called Macy's to report the mess on the couch. They are supposed to have a technician contact me to come to the house to clean the sofa. I was told from May, 2006 through July, 2006 that a technician will call me. (No one evry called me. I was told that they do not call customers, that it is our duty to call them.

I called weekly for reports on my couch). Each person I spoke to was rude and inconsiderate. It is only supposed to take 7 days. I finally called the Better Business Bureau and reported the fact that Macy's is giving me the run around. The better Business Bureau got me in contact with Michael from Macy's Executive Office. He has been dealing with me since. I was told by him that no technician works in my area and that a new couch would need to be ordered. It was finally ordered and supposed to be in the warehouse by Labor Day.

I called three weeks later becaus no one called me. It was sitting in the warehouse. I have had three dates set up for delivery. Mike set them up. He knew my new address and phone number. He was supposed to make sure my couch was delivered to the right address. The first time, the couch was put on the wrong truck (going to my old address and that the truck broke down. Even if the truck did not break down, I was told I still would not get my furniture because it was on a different route.

The second time, I was called and told it would be delivered to the old address. I called and told Mike that it was going to the old address, but there was no way of stopping it. Later that day, a truck came to my new address to pick up my old couch. Why did that truck have the correct address but the other one did not? The third time the message stated the truck would deliver to my new address and would you believe they delievred to my old address and I was told tough luck and that my couch would not be delivered because again it was on another route. I was told all three times that Macy's was sorry, but that there is nothing they can do.

Purchased Stearns & Foster Mattress 10/10/2004 (SC 18745210). Sagged badly; Macy's sent rep, who said it was defective, but stained, so no replacement. Stain was caused by blowing up a rootbeer can with a grandkid; has nothing to do with poor workmanship or cause of sagging. Macy's tells me to get lost. How can I contact Stearns & Foster to tell them that Macy's isn't doing them any favors by having their own internal policy override the warranties stapled to the mattress itself.

Wasted $2502.38 on a defective mattress, not to mention the mental anguish of having faith in a company for naught.

My wife and I went to Macy's two seperate times to look at recliners. Both times we talked to salesmen, who never mentioned that, in addition to the posted price, that Macy's charges a $15 charge. We were only told this AFTER our credit was approved and we had agreed to buy the recliner. THe charge slip broke down the total cost, which included a service fee of $15. We questioned the salesman and he said that everyone gets charged the delivery fee of $65 or, if picking up the furniture ourselves, a $15 service fee. He said this was to try to cover the increase in gas prices.

While I can completely understand that gas is high, I don't beleive that they should be able to charge this fee without disclosing up front, not after you have applied for credit and purchased the furniture. We emailed Macy's thorugh thier website and was told to call the local manager, who would refund the fee. If everyone gets this fee charged, but never realizes or complains, it seems to me Macy's is charging fees without disclosing.

Millions of customers are probably purchasing Macy's furniture everyday and they are getting away with charging this fee. You cannot purchase the furniture that they are advertising it for; you will be charged the $15 service fee or the $65 delivery fee, no matter what. So, no matter what you do, you can not walk out of the store paying what the sticker price is.

Macy's #21514269 I purchased a coffee table and the Sonoma Queen Bed, Bench and Amoire 5/11/06 for delivery on 7/22/06. The headboard never arrivied and the bed has never been assembled. This matter has not been resolved and now I'm being billed for furniture I've never been able to use. While speaking to various Macy's and Meier & Frank personnel to resolve this issue I've been given the runaround and I still have no bed. I want this matter resolved immediately. Pick up the coffee table, rails, footboard and bench. Stop billing me for furniture I haven't received and can't use and an apology from Lee C, Manager of the Llyod Center Store and Janie McH the rude, ineffectual furniture department manager who sold me the furniture and refused to help me in any way, shape or form.

I have boxes all over my condo and no use of my bed, because the headboard is needed to assemble this item. If the company sold my headboard out from under me admit it and resolve this matter.

After 1 year of searching for the most comfortable den sofs/loveseat we could find, we found and purchased it at Macy's. Upon delivery I sat on sofa and found it to be like a rock and totally different from the one in store. Macy's sent out 2 individual inspectors who had no clue and said it was fine. Macy's said upholstery is always different from store because it has been used many times. I said we have been purchasing furniture for over 50 years and never, ever had this experience. They said for a restocking fee they would take it back..well the restocking fee, + tips, + delivery+pickup will= about 600 dollars.

On June 2nd we saw a round 9ft Karastan rug that had a price tag of $2599. There was also a sales notice that stated 50% off all Karastan rugs. The saleslady came over and asked if we were interested. We said that we love the rug. She said she'll figure out the sale price for us. She came back and told us it's $1399. I said that the tag is $2599, with a 50% discount, the price should be $1300. She said that the tag was wrong, the price had gone up. I told her she would have to sell it to us as $1300. She said 'No, that's not true. I'm going to take care of it right now'. She went back to her desk and brought over a pair of scissors and cut the price tag off. My husband and I walked out of the store. We are filing a complaint with Macy's.

In 2001 my husband and I purchased a $3000 sectional sofa from a Macy's furniture store in San Diego, CA. When they delivered the sofa (approx 2 wks later) they had delivered the wrong facing chase so it did not fit our couch. The delivery came from Los Angeles (approx. 3-4 hours from San Diego) and they would not be able to get another sofa out to us for another few weeks. Since we were in the process of moving to No. Ca, we had them give us a credit for the sofa, and we would purchase it in No. Ca.

Shortly after moving to Sacramento we visited a Roseville store where our sales rep was extremely accommodating. He placed our order and had it scheduled to ship one week later. Our sofa also came with a StainSafe 5 year warranty, which we were told would cover any cleanings we needed. 2 years later I filed a claim to have our sofa cleaned (normal wear), I was then told that they would only remove individual stains and they did not clean the whole sofa. After going back and forth with the very rude cust. service rep. I then just filed a claim for one cushion that had a few pen markings on it.

2 weeks later a rep. came out to our home to attempt to clean the stain. They could not remove the stain so a replacement cushion was ordered. With a family of 5 and two fulltime careers months just flew by before we realized that our replacement cushion had still not arrived (6 months later). When I called StainSafe, they claimed that it was "out of their hands" that Macy's store was responsible for the delivery.

I then called Macy's store and they never received any claims or orders for a replacement cushion. I then called back StainSafe and explained to them what I was told by Macy's and they told me that I did not contact them within 6 months about not receiving my product therefore the claim was now closed and denied. Funny how they knew I did not receive my cushion, yet did nothing to follow up with ME the consumer!! My complaint went as far up the chain as the manager and was still told "too bad". I then told them I wanted to open a new claim for the same cushion and they instantly denied the claim saying they needed proof that the previous s stain had been removed.

THEN...I filed a claim (all in the same conversation by the way)for a different cushion for a ring spot (water ring of some type). The cut. service rep. asked me what the ring was from (juice, water, etc), I said I was unsure and she INSTANTLY denied that claim too, stating that unknown stains were not covered under warranty! I could not believe that after being a loyal customer to Macy's corporation for over 15 years, that I was being treated with such disrespect. Not only were they very unaccommodating, but even the Supervisors and Managers were bitter & rude. I will NEVER buy nor recommend Macy's Furniture to ANYONE! Infact, I DISCOURAGE them any chance I get.

I had purchased a marble table and four chairs from Macy's. The table was defective, so it was returned in 2001. I have not received any refund of approximately $1200. I was told it was returned to my checking visa account. I requested a check because at that time my account at that bank was closed. I received no refund to this present date. I am requesting a refund for the furniture that was returned.