Levitz Furniture

I purchased furniture amounting to $4000. The furniture started to fall apart the second day. I complained and was told they were waiting for the repair part to come in. The store closed without contacting me about the repairs. My aunt had a layaway to retrieve and she was sent to Bronx furniture to finish paying then have a delivery arranged. So I went there with my complaint, they took my info and still have not gotten back to me.

I ordered a bedroom set that included a 32 inches Emerson LCD television. I had to wait a month for the bedroom set. When the bedroom set finally came, the mattress had holes on the sides; it smelled like smoke, and it looked like some holes were burn marks. They did replace the mattress a week later. The TV was not delivered with the set. I had called the store over and over, and they kept telling me, "next week". I had paid in full on June 26th 20011, and it is now August 11th 2011. I contacted them today, and I was told "next week", yet again.

one night while visiting a friend an 3rd ave we pass levit's furniture store we saw a bed room set and fall in love with it . that night i paid $100.00 down and start paying the minumum the total was $2,300.00 however i finish paying for it in 6months when the bed was suppose to be delivered i was told i have to wait 2weeks to get it i said no once i finish paying i want my bed i am not waiting another 2weeks . the bed came i was not home but my husband was here it came without the side tables and chest, my husband sent it back; i went to the store i tried to let me take something that looks like if you lie on it it will broke in a week so i said no i want what i pay for if i dont get it in 2days i want my money back no question ask. however it came in 2dys. i was not home i decided to inspect the bed only to find it broken i called for a week straight back on forth with them so the guy came for it for 1week i slept on the floor only to get it back with the same damage i went back this time i did not held my tongue .

they said i would be contacted it never happen the dresser is falling apart and the chest have a split across now i am trying to get the insurance i cant find them i need my money back every penny this is not worth it. now i see a sign says going out of business how can they get a check for bankruptcy while these thieves strive on innocent people why cant the court say you cheated a lot of people pay them back their money if you ever decided to open a business again we need no more unhappy customers. do these have any idea how hard i work 12 hours pay day 7 days a week so i can HAVE A NICE BED TO LIE IN. where is the justice for us. now am out of $2,400 including the false Eco premium plan. please help me get m,y money back. i need it. on the 21st of July i went to the store only to see the manager David Gina already was gone ask him about the wicked act i told him for 1year i have been coming here and still i cannot get nothing done he said its a year and i have been sent to different branches but i cant do anything for you so sue if you want its not like you will get nothing we are going out of business please somebody help us not just me but all the others who have been deceive and stop this greedy thief from allowing other victims to fall in his trap he will come back again under different name and management please i beg you to stop him and all the other crooks out there help us.

Back in October 2007, I went to the Levitz Furniture Store in Downtown Brooklyn to purchase some bedroom furniture for my son. No one told me that the store was going bankrupt at the time. I made payments on the set, at total of $2,374.11. The next thing I know is that the store is closing and filing for bankruptcy. I filed a claim in bankruptcy court, but have heard nothing further. May I file a claim in Small Claims Court and sue? Or do I have to wait. I feel that this is misrepresentation.

I purchased two chairs, two ottomans, a desk and a chair. It was a no-interest deal which came due in March 2010. I paid for the furniture but not the fraudulent protection plan. I don't remember ever authorizing this since I never take these deals and it was in case you were laid off and couldn't pay for the merchandise. I wouldn't qualify for this since I wasn't working then or now.

The total for these charges were over $800.00. I have been making minimum payment while they looked into these charges and now I was informed that I am responsible and they would do nothing. I think I need to do more to fight these charges but will continue to make minimum payments so it doesn't affect my credit. The desk chair has completely fallen apart.

In 2007, we bought a Sealy mattress, the one with the pillow top. Within months, we had two indentations on both sides of the bed with a bump in the middle. We called, the guy came out, looked at it and said come to the store and pick out another one. We did and by 2008, that mattress sagged. We returned that one and got another one. And in 2010, we had to call again (another sagging mattress).

When we went to Sam Levitz, I told them I did not want another one; I wanted my money. They sent me to the cashier and they said they would write me a check but it wouldn't clear right away. I said I want cash. They went in the back, came back out and said we don't have cash here right now. I said no, I don't have the cash you do and I am not leaving without my money. She went in the back again and returned with my $800.00. So, guys, don't buy a Sealy mattress if this happens to be the year you need one.

I mailed all my paper with the credit that I have and never got a respond. Levitz owe me $1,400. I am not working. I need my money. It's been very stressful for me and my family.

I bought a dining room set from Levitz in 2007, which I'm paying in monthly installments. I just received a statement from Levitz, stating that I'm being charged $2,259.73 for 2010's interest. I called the company, and was advised that this was not an error, and that the charge was correct, due to the expiration of some promotional deals that they had, when I bought the merchandise. I can honestly say that I was not aware, or I don't remember these stipulations, and let me assure you that I have no problem honoring my debt with Levitz, but i need to know if Levitz is within their legal rights, to post this charge into my account, with them thus raising my balance from $1,355.11 to $3,599.84. I'm not sure this is the right place to contact, but i will appreciate it if you can confirm that this action is within the law, and/or guide me towards a satisfactory resolution. With the economy as bad as it is, this increase will make it harder for me to pay off this account as quickly as possible, adding additional years to the process.

We purchased a full bedroom and living room set from Levitz in March/April 2007 and since then have had nothing but problems with the furniture. The leather sectional is in 2 pieces and cannot be put back together despite many attempts and the leather is cracking. The bedroom set is discolored on the headboard and the handles have cracked off. We purchased extended warranties for the furniture and they are not being honored as the company is no longer in business and we are supposed to start paying the credit card for the furniture now.

It is completely ridiculous to be expected to pay for furniture that is broken and not being repaired even though warranties were purchased. The Levitz credit card company is not helpful in any way when trying to discuss the issues. All they say is that the credit card has to be paid. There must be something that can be done to make this situation right for those of us who purchased furniture and warranties from a company that was going out of business. They did not tell anyone and had no intention of honoring the warranties. Please help!

We ordered furniture in May 2007. We have two sofas, both sofas with recliners. Within 2 years, all recliners broke and cannot be used. We tried contacting but they went out of business. The extended warranty we purchased won't cover because they only cover the leather, not the frame. Now we are stuck with broken furniture and a bill of almost $2000.00 and can't even return, because they are not there anymore.

I ordered furniture a month ago and have not received anything. Every time I call, they brush me off and say they will call me on top of delivering a used futon bunk bed. They were suppose to deliver it on Jan 15 and never called to tell me they weren't going to make it. I want my money back and they don't want to give me anything.

I purchased a Sealy Posturpedic mattress at Levitz Furniture store in Eatontown, NJ in February 2007. Within two weeks after it was delivered, it began to sag in the middle. Levitz, after giving me a hard time, agreed to send a "mattress technician" to my home to check out the bed. He agreed with me that the bed was defective under industry standards. Levitz agreed to replace the mattress but only for an even exchange.

So what happened a couple weeks later? You guessed it, the new mattress which was the same model as the original began to sag considerably as well. When I went to Levitz to complain, the salesman who sold me my mattress told me that Levitz was going out of business and he lost his job as a result. He then had the nerve to tell me that the mattress I bought has a history of sagging in the middle! It would have been nice for him to tell me that the day I bought it. He said the best thing to do was to call the mattress warehouse in Elizabeth, NJ. I walked out of Levitz furious with them. Contacting the warehouse was like going on a wild goose chase.

My payment plan, 3 years ago, was a down payment and no payments for 3 years. I just wrote a check out yesterday for the balance (to HSBC which took over all Levitz finances) for $995 because in a couple of weeks from now, the interest would start to kick in. I didn't want to be left with a fortune in interest plus a bad mattress as well so I paid it off in full.

I haven't slept well in three years and all I want is to sleep well on a reliable mattress like the one I thought I was purchasing in the first place. I just need someone to help me

We purchased our $7,000 bedroom set in July 2007 and a few months after receiving the furniture we notice the wood on the was splitting and peeling on one of the dressers. We couldn't believe our eyes. After numerous calls to the Levitz store and a lot of phone calls from one phone number to the other, we called HSBC and they agreed to credit the amount of the dresser. A few months after that the head and footboard were splitting and peeling in different parts. In addition to all of this, the mattres was delivered with a bid hump in the middle and when we laid in bed we practically rolled of the bed. We are shocked that this store decided to sell whatever unworthy piece of funiture they had in their warehouse to hard working consumers, probably already knowing they were going out of business. The mattress is of poor quality and so is the furniture. At this point we want full credit for the mattress and the bed or Levitz can come and remove all the furniture from our premises of course at no charge.

I purchased an approximately $1000 (without taxes) bed from Levitz back in October 2007. I paid a deposit and put the rest on a Levitz credit account. While I was shopping for a new bed at Levitz, I was told by the salesman/manager that it was a high-end mattress. And that because it is a Sealy Posturepedic mattress, it is supposed to ensure more back comfort, thus, more quality sleep.

After I slept in the bed that was delivered to me (and sometimes my boyfriend as well) for a couple of weeks to make absolutely sure that it was given a chance, it became an absolute consensus that it was defective. With or without him in the bed, it sank considerably in the middle while laying on it. It gave us significant back pains and would often lead to sleepless nights. It was so bad that we would end up either sleeping on the couch or even on the floor instead.

It did the complete extreme opposite of what the salesman told me. And it's definitely not a matter of consumer preference because that was absolutely not the same bed that I laid down on in the Levitz showroom. It had no signs of it sinking when I was on it. And even when this salesman (a large man who weighed between 200-300 lbs.) laid on it as well to demonstrate just that, it did not cave in anywhere on the bed which was proof to me that it was firm.

Therefore, in November 2007, I called that same Levitz salesman/manager to make my complaint and asked for a replacement. He then told me that Levitz was filing for bankruptcy, that he was about to lose his job, and that there was absolutely nothing that he could do at that point but to give me the phone number to the corporate office. He said that if not for the bankruptcy, he could've replaced it with no problem.

So I called the corporate office which was only a recording with no one to speak to live and directed me to the store's website in regards to filing a claim. After making several attempts to find and call different numbers so that I could speak to a live person, all I could do in the end was file a claim to PLVTZ, Inc. in January 2008.

Since then, it has been extremely difficult to have someone call me back for the status of my claim. And when they finally did contact me briefly, they gave me the run around and said that they didn't really have an update, that it was still pending, and that a bankruptcy case can take a long period of time. It is still unknown if this will ever get resolved.

The bottom line is that I had every right to return that defective bed to Levitz whether or not they were going through a bankruptcy which was not my fault. I got completely cheated with this purchase, and I feel that I should not have any further obligations to pay for this item. This got turned over to the credit or collections company, HSBC, and the amount has now accrued to over $1,500. Furthermore, I am extremely upset that it has been ruining my credit.

Since November 2007, the mattress has been unused and sealed up in a plastic mattress cover because I have been waiting on the status of my claim and was unsure as to whether or not I had to return it. Not to mention the fact that I was never going to subject myself to any further back problems from laying on that bed. HSBC has now handed this over to the Law Offices of Joe P., LLC. They are currently the ones who are trying to collect this money from me.

I have disputed this request to them while this all remains unfairly as a negative account on my credit report. I have been waiting for months now for an answer to my dispute. I am asking them for the fair termination of the request for the payment of this bed, and that my credit is returned to its good standing because I have been clearly ripped off by Levitz from their sale of a defective bed to me back in Oct. 2007. Their bankruptcy is no excuse for my mistreatment as a customer.

What can I do?

A few years back I bought furniture from Levitz. We complained almost immediately because the furniture was falling apart. The purchase was on a no interest for the first five years credit card. Throughout those years we complained, to no satisfaction, we never had a visit. In fact for the leather couch they sent us a piece of leather to repair ourselves. It is for a recliner, that when we reclined, it wripped through the leather. We also have a dining set, with 4 chairs and a bench. Three of the chairs are broken and the bench. We also bought childrens furniture with two armoires, the doors are off and the shelves are broken. The beds, the mattresses fall, sometimes in the middle of the night. Levitz is out of business, and now the money is owed to HSBC. We have written, spoke on the phone, and told them they can pick up all the furniture. Their response is that they will report us to the three credit bureaus, not offering any resolution.

I made a service request form with guardsman who I paid an X amount of money for a protection plan because the seating areas of my sofa and love seat are sinking in. I have a warranty of 1 year and a 5 year Protection Plan. Guardsman at first told me that I needed proof of returning the original selection and that without it they could not go on with my service request, which is to get refunded. Then they claimed that Levitz weren't thier customer when my sofas were brought. The sofas are not of good quality and they are not even a year old.

I went today to Levitz located in Stevenson in Fremont CA to buy Sofa set and two twin beds for my kids, my little on had a key in his hand, the managers asked us to take it from him and we could not, he is only 2 and was crying too hard, anyway, I pormised him nicely that he would not do any harm with it, he had asthma and I was not able to stress him anymore, in few minutes we nearly decided what to buy, and we found the manager screeming in our face that if the boy scrathced anything we have to buy it,

I asked him to speak politely but he was screemimg and shouting in our face and speaking in a very horrible way, we relized it was some sort of dicrimination as we were two muslim ladies, he ended up kicking us out of the store, teh was unfortunate for him due to the amount of money we sepnt is teh nesxt store, and was unfortunate again for him as I promised to tell this story where ever I go. Very very very bad customer service, or in other words, there was no customer service at all, something much lower than that.

I bought the sofas, dinning table, chairs, living room table from levitz in 2007 - 2008. My sofas have been replaced by them 2 - 3 times because of quality not given to us as promised and now we are stuck with sofas that are not worth the money that we paid for (3000$) and since levitz shut down there is no one that can help get what we would have expected after how much money we paid.

I purchased a sofa from Levitz two years ago. I paid the bill in full the first week in February 2009. After the payment was received I started to get letters from HSBC claiming that I owed $101.00 dollars. I called them and stated that I had paid the bill in full.

In turn, they stated that I own the money because I was enrolled in a payment protection. I never sign any papers for payment protection, it that was the case, then I did not need to pay for the furniture because I was layed-off Sept. 2007. They insisted that I called and cancel the protection, which I did not do because I never enrolled the protection. I am refusing to pay the $101.00 because I never enrolled in debt protection.

I purchased from Levitz Furniture store in July 2007 with terms that stated no interest no payment until 2010. A few days later I purchased additional furniture with different terms that stated no interest and no payments until 2009. Some months later in 2008, HSBC called to inquire about why I had not made payments and demanded payment with interest. I stated the terms of my contract and they informed me that I had to pay for debt protection (which I never ordered). I informed them of this and could not get any resolve.

I tried to get in contact with Levitz without resolve. Levitz filed for bankruptcy and left customers without any recourse. HSBC began harassing phone calls several times a day. I tried to get them to send me paperwork showing what I ordered and the terms of my agreement; since they were claiming something contrary to the original terms and agreement. They replied in writing that they could not comply with my request. They just continued to apply interest and debt protection to the accounts against my protests to these fraudulent charges.

In Sept. 2008, HSBC sold my account to a collection agency that is now attempting to bring legal action against me. The original debt of 6700 dollars is now nearly 10,000 dollars plus legal fees and more interest. I cannot believe I am being sued for Levitz' and HSBC's fraudulent practices. They have slandered my credit, stressed me financially and emotionally, and sent my health into decline. How do large companies get away with scamming consumers in this manner? Where are consumer advocates in California? The current economic pressures are taxing enough to the average citizen; why do we have to endure corporate scams as well? Can someone stop HSBC's consumer rip-off practices?

On August and September 2007 I made purchases at Levitz Furniture, My purchases came up to $2,756.02. They gave me two years to pay for the merchandise. I was ready to pay for the merchandise last month after receiving my income tax last month. I found out yesterday that I had a balance of $3,185.74. A supervisor from HCBS card services told me that I had been enrolled in some kind of credit protection for $24.80 a month and that the charges during the period was in the $432.00 range.

I was astonished to find out that according to them that I supposedly checked off a box in the application for this service. I never agreed to enroll in this credit protection and I do not recall checking any boxes that I agreed to pay $24.80 a month. That is ludicrous! I do not believe in this kind of service and I decline it whenever I apply for a credit card.

I requested a copy of my application to see if this is accurate. I feel that I have been taken advantage of by Levitz/ HCBS Card Services. In addition to them claiming that I enrolled in this service, HCBS Card Services failed to deliver monthly statements to my address. They sent me my statements sporadically and I would receive statements every 7-8 months from them. I received a statement in July 2008 and I saw a high balance.

I called and was notified by a representative that this extra amount was a finance charge that would be incurred if I pay my balance after the two year grace period. Also I have a sixteen digit account yet I was never given a credit card where I could check my account balance. I was being charged $24.80 monthly without my consent and without me being informed. I feel that my rights as a consumer were violated and I never had a chance to even cancel this service. I was unaware that I had been enrolled and paying for credit protection.

I never opted for this service optionally and I know that Levitz Furniture/ HCBS Card Services enrolled me in this service fraudulently. I am more than willing to pay for the merchandise I purchased which amounts to 2,756.02. I want to make that payment in one lump sum . However; I feel like I have been deceived and taken advantage of by these people and nobody was willing to help me from any department. I tried to mediate a resolution with them but nobody is willing to help me at HCBS. I did manage to put in a complaint through their credit protection department but I need help and counsel with this matter.

I too fell into Levitz scam. I bought a bed and a mattress from Levitz in 2007 and was told that I would have no payments and interests for seventeen months. I became unemployed in October 2007 and just returned to work on March 23, 2009. My repayment began in January 2009. I made two payments on my account as that's what I could afford.

I began received calls from HSBC stating that they are now collector for Levitz. I am receiving calls at least five times a day. When I checked my payoff balance I was told my balance is $2600+. However, my original payoff balance was $1800. I asked HSBC about this and they told me Levitz added $600+ of interest to my payoff balance because I did not payoff my original balance within that seventeen months that they told me I would not have to make payments and interest would not have accrued. That's fraud and taking advantage of people. To top that off my monthly payments that am making is also subject to interest.

Levitz should not be getting away with this scam. Am sure there are many people with this issue and something needs to be done about this.

We bought furniture at Sam Levitz in Tucson, Arizona at 0% for a year, most store will activate your interest rate after a year if you still owe money to them. Sam Levitz furniture activated the interest rate at 29% and they tacked on the interest for the whole year it was interest free which send us over limit and then charged us for going over the limit $386.09. We had got the balance down to about $3809.00 more or less now we owe $6,386.96. I do not call that a business. I call them crooks and a scam. The fine print is unreadable. I wrote and complained to them and they said "too bad" you should have read the contract. Why didn't the sales person warn us about this?

I bought the 3 piece Livingroom set and 1 extra sofa February 2007 with no payments for 2 years.There was no payments due with them for 2yrs and I owe them $3679.94 and In the Last month they send me a bill of $5,559.00 which includes $1,879.06 of finance charges at 24% APR. When I called to find out, i found that they are OUT OF BUSINESS. They Ref me to MMI to Consolidate which would be the full amount plus 9% The Quality of the furniture is good I am willing to pay what's owed which should be the the $3,679.94. This is what was promised

I bought the dining set and sofa set in october 2006 with warranty for 2 years.There was no payments due with them for 3 yrs andi owe them $3173.14 and i send a check before the due date and they they never cashed it out. Last month they send me a bill of $5744.63 which includes 2556.41 of finance charges at 24% APR. When i went there to find out, i found that they are OUT OF BUSINESS.The Quality of the furniture is not so good, it began loosing it lustre and shine within a year and when i complaint to them they told me someone will get back to you.But noone seems to care about it.I have no job at this financial time,its very hard to pay the finance charges.Please help me out regarding this matter.

Me & my family moved into a new apartment in August 2007 and we purchased the Kims Cottage bedroom set for our daughter. After only more than a year the bedroom set is falling apart. Along w/ the purchase we paided for warranty w/ Guardsman now the furniture needs to be covered and no one could be held responsible. im dissatisfied with the services. Now i understand why Levitz is out of business.

At a time of this economic crises im banking for my buck. Now my family is growing and i have no use for the damaged bedroom set with the way it looks all Stained w/ broken drawers.Im sure that Guardsman is still in business w/ everyone money for their warranty so they should respond for the damages. i also feel there is no purpose to file this complaint if there is no outcome.So shame n you the least of my request is for the money for the warranty so i could invest into something new. I feel RIPPED OFF!!!!!!

When I went to Levitz store Louis gave me furniture for two years now when I paid the total amount by the two years the bank HSBC says that the contract was for 22 months instead of 24 months the bank is charging me around $3500.00 more but the case is that furniture when out of business What can I do were to go I lost the papers but someone in the US has to help me

Almost all the furniture has soome damage like the bed the mirror, the child dressing totally a disaster

i bought a beautiful bedroom set, Aug 2007, A sleigh bed, 2 night stands and the tall dresser w/ warranty. about two months after the delivery, the furniture was loosing its luster, seams began to open revealing the unworthy craftsmanship, at this time i found out they were going out of business, NOW WHAT? My parents own something similar thats about 16yrs old and still looks new till this day!!

my chief complaint is that i want my warranty or NEW FURNITURE. I'm still paying for both with no one to come and fix it, oh and by the way, god forbid if your late with any payments, they dont even take into consideration that i was paying on it before the first paymenyt was due in Sept 2008! they are ruthless.

2 years ago, I purchased a bedroom set. I loved it, it was beautiful in the showroom. When it was delivered, I noticed a bit of shoddy workman's ship. Broken handle on the dresser drawer and the bed frame was cheap. None the less, I have been using the furniture and paying my monthly payments on time, a bit more than the monthly payments each month. Still, after 2 years of payments, the outrageous interest rate has caused only $600 of the principal to be paid out of $3500.

This is the most insane thing. I called Levitz and asked for a reduction in the interest rate, they told me that it was totally normal for them to charge 150% interest. that is how their financing plan works. So now, I have no choice but to keep paying, and paying, and paying. this is crazy, I wish I had never bought the furniture.

the financial strain has been obvious. there have been times when other payments had to be late, for fear that levitz would come and repo the furniture.

I bought a couch and chair from leviz and the couch frame is broken and i bought insurance on it. who can i call

My husband and I were engaged to be married and we decided to buy furniture from Levitz for our new apartment. We purchased our bedroom set living room set and kitchen dining room set, all with a warranty. I am so disappointed! My bedroom dresser cracked and my table is chipping, and if water or soda spills on the table it stains! It's supposed to be a wood table!

I called Levitz and they came in to see both the dresser and table, they sent me a letter that they would replace damaged items. well now its months later many calls later and to no avail. Shortly after I come to find out they are going out business. This company is aweful! I am paying for ruined furniture thats not even a year old! This is utterly apalling, a company has stolen money from many people and they get away with it becasue they file bankruptcy! There should be legal ramifications for their actions!

I would like to know what will be done about my furniture and the extended warranty I paid for if my furniture is falling apart and no one is taking ownership for this! I have over 4000 dollars to pay for furniture thats aweful! My husband and I are paying a company who stole money from us!

i bought a couch, and the warrenty to it. i call because of ink mark and other things on the couch that is surpose to be covered. they came buy, look at it then said it wasn't coverd. now i don't want this stupid couch, and i'm still paying for it. i don't think that i should still have to pay for it, if they don't fix it. that was why i bought the warrenty in the first place. still paying for the ugly couch.

I purchased couch and loveseat from them and it was delivered to me in March 07, when I purchased the furniture I also purchased the extended warranty. Now they went bankrupt and I have a couch that the leather is fading and worn I have not even started paying for this furniture yet. I called the extended warranty company and they informed me they do not handle this that the company I bought the furnitre from does.

Well there is no more Levitz and now I am stuck with a couch that is almost 2 years old and the leather is faded from sitting on the couch. I do not know what to do or who to call. This is not fair to me that the company is out of business and now I have to pay for something that looks like it is 50 years old. I know alot of people who have Leather couches and that are not worn and faded. Please I need held I do not know what to do.

I will have to start paying for this couch next year 2010

well i put a dining table and a sofa on layaway. they never warned me about any bankruptcy. until 10/07 i see a comercial about levitz going bankrupt. i immediately went the next day to see if i can get anything worth the money i put down for the furniture. well the manager said i couldnt take any piece of furniture out the store that i need to file a claim. well guess what? i filed the claim did what i had to do. you want to know what the outcome was? nothing ihave yet to recieve my money. LEVITZ GIVE ME BACK WHAT YOU OWE ME. FAIR IS FAIR.

I NEVER RECIEVED ANY FURNITURE.IM JUST UPSET THAT THEY MIGHT GET AWAY WITH THIS AND I WILL NEVER SEE MY MONEY. THATS MY DAMAGE.

I bought 2 leather couches, 3 years ago on same as cash plan. I was unable to make payments and also pay off the total amount due this past November. The original amount due was $2849.99. The toal after billed deferred finance charges is $5,956.76 at 24%. I was hoping to make a reasonable payment amount to begin paying this off but the the accrued finance charge is more than the couches! Can you please let me know if there is anything I can do about this? Thanks so much.

I am on a fixed income and it is economically difficult for me to pay this huge amount. I also feel that it is illegal.

I bay $5000.00 on furniture in Levitz, 6 months later I call levitz for repear my leter chair and they was out of bisneses.

I have to replese most of my fornitures in less that 2 years.

On 4/15/04 my husband and I purchased a Douglas Furniture reclining sofa from a Levitz Furniture store in San Bernardino, California. In April of 2005, approx. 2 weeks past the sofa's 1 yr. warranty, the right hand pulley for the reclining mechanism broke off in my hand. I called a customer service number and arranged to have the part shipped to my home, and understood that I would be responsible for the labor to effect the repair. The repair was completed in June of 2004, and the sofa performed without problems until approx. two weeks ago, when the left hand pulley tab came off in my hand.

I have been attempting to contact Douglas Furniture customer service number, but have received a busy signal every time I call. I called a repair hotline for an outside firm who does repair work for furniture, and the lady I spoke with this morning told me that Douglas Furniture was no longer in business. I have a customer service department phone number for Douglas Furniture, but calls to that number only produce continual ring tones, with no answer on the other end.

I only want to contact Douglas Furniture at this point so that I can again receive (free of charge as per my warranty on the reclining mechanism as long as I own this piece of furniture)the part to repair the sofa's reclining mechanism. At that point I would again contact another outside repair firm to complete the repair. I don't feel that I should be responsible for the cost of the part. I do realize that labor cost for the repair is my responsility, though. How am I, as a consumer, protected by law for product warranty repairs if a company is no longer in business?

We bought all our furniture over at Levitz in Fairfield, N.J. Everything was delivered and assembled as well. It was all fine until a few months later when the mattress I purchased started to develop a dip in the center. We contacted the mattress place, which wasn't Levitz and they said they would come out and take a look at it. When they did they noticed that there was no center support added to the frame which caused the dip. So that made the mattress store not responsible for it.

I called Levitz and they were really rude and didn't even want to send me the center support let alone replace the mattress. Well I ended up buying a new mattress. $900. I didn't think it was right the way the treated me afterwords so I took them to small claims court and was awarded the $900. Well 2 months later they filed for bankruptcy so obviously I will never see that money. But yet they continue to send me a bill every month for what I owe them.

I have made several attempts in sending complaints. On Sep 1, 2007 is put a deposit of $800.00 and a Kim's Cottage bedroom set for my daughter. Balance remaining was $812.69. The salesmen told me on the date I put the deposit that the pieces were not in inventory due to the amount of people would place deposits on this item. On several occassions the salesman said the rest of the pieces has not arrived. He said this in Oct, Nov and finally in Dec 07.

The last letter I received from Levitz dated Nov 3, 2007 states the next delivery date has been set for 12/2/2007. I called before the date and was told delivery would be some time around mid Dec 07. Around the second week of Dec 07 during the evening I saw a commercial stating Levitz is going out of business (going bankrupt). I went the next day to Woodbury Levitz Furniture store. The store was pretty much cleaned out.

I was told that I need to sue Levitz or try to get money back from my bank. I could not get money back from my bank because it was already past the 60 day limit. This was a purchase for my daughter in which she was very sad she did not get it. As well as I am very angry that a big furniture company can do this to a consumer who saves his money and relies on big changes like that to not do this to them. How can I get my money back? There should be a law that prohibits large furniture or evem small furniture companies from ripping consumers off like that. Please assist in this matter. Thank you.

I lost $800.00 resulting from Levitz going bankrupt.

On Sep 1, 2007 is put a deposit of $800.00 and a Kim's Cottage bedroom set for my daughter. Balance remaining was $812.69. The salesmen told me on the date I put the deposit that the pieces were not in inventory due to the amount of people would place deposits on this item. On several occassions the salesman said the rest of the pieces has not arrived. He said this in Oct, Nov and finally in Dec 07. The last letter I received from Levitz dated Nov 3, 2007 states the next delivery date has been set for 12/2/2007. I called before the date and was told delivery would be some time around mid Dec 07.

Around the second week of Dec 07 during the eveving I saw a commercial stating Levitz is going out of business (going bankrupt). I went the next day to Woodbury Levitz Furniture store. The store was pretty much cleaned out. I was told that I need to sue Levitz or try to get money back from my bank. I could not get money back from my bank because it was already past the 60 day limit. This was a purchase for my daughter in which she was very sad she did not get it.

As well as I am very angry that a big furniture company can do this to a consumer who saves his money and relies on big changes like that to not do this to them. How can I get my money back? There should be a law that prohibits large furniture or evem small furniture companies from ripping consumers off like that. Please assist in this matter. Thank you.

I lost $800.00 resulting from Levitz going bankrupt.

In October, November and December 2007, I purchased several pieces of furniture from our local Levitz store. The quality of the furniture delivered is horrible. The finish on the dining room table is flaking off. The screws in the chair legs will not stay screwed in no matter how tight you twist them, making them unsafe to sit on. The chair cushions are already breaking down.

I also bought a desk and chair set. The knobs on the two top side drawers are loose and coming off, but I can't tighten them because a pencil box has been affixed to the inside of the drawers, making it impossible to get to the screws holding the knobs without tearing the drawers apart. Two wheels on the chair broke after only a few weeks. The finish on the coffee table and end tables is flaking off just like the dining room table.

When I purchased the funiture I told the salesperson I did not want the extended warranty, but it was added to my purchase anyway. Unfortunately for me, this Levitz store closed shortly after my purchases leaving no where to return the furniture. No one informed me that the store was closing when I bought the furniture. I called another Levitz store in Seattle but no one would return my calls and now they are closed, too. I'm still paying on a $3800.00 bill. I would stop paying, but I'm a widow and can't afford to take the chance it will ruin my credit. I don't know what to do.

The loose screws on the chair legs resulted in two of the chairs collapsing while occupied, resulting in falls for the occupants (me and my son in law). I was charged for extended warranty for at least two months after I declined the coverage. I was told when I signed the contract that it would be deleted. It only stopped when I called a 1-800 number and complained and threatened to call the state Attorney General.

I ordered a complete/matching bedroom set for my grandaughter and did not receive a complete/matching set. The pieces were delivered to my grandfathers house as I was not ready to receive the order. When they delivered and told my grandfather it was incomplete he refused the delivery. After several times asked and promised the delivery was coming later, my elderly grandfather agreed to allow delivery on that basis.

A short time later, I received a message regarding above and called to have the order cancelled and picked up until the complete order could be delivered. I tried diligently to have this done but to no avail as he had been duped as I was later to learn. I continued to try and resolve as I had a credit account to pay before 12/2007 (??) with no interest and did not want this to become a credit issue as well. My credit history has been excellent.

I also purchased a section couch which was delivered and paid for at this time. I went throught months of what seemed like jumping through hoops and getting the run-around only to get nowhere and have a credit issue on top of an incomplete order. I have since had call after call from various companies on behalf of Levitz. The merchandise still sits at my grandfathers home untouched, unopened, and unused just as it was delivered. I would have delivered it back to them myself if I had known what was taking place. Please help me or send information to help get this matter resolved. In the meantime, Levitz has filed bankruptcy and no contacts are available.

Because of this, my credit has been tarnished that has taken me years to build/maintain.

I also had alot of tension/anxiety in trying to right, while being sent on a wild goose chase by representatives of Levitz. (Explaing, documenting, sending documentation) only to start again and again as though it was the beginning..

I purchased a sofa (sectional in 2005-06)from Levitz and also purchases a Guardsman Protection Plan. July 2007 I purchased a bedroom set for my son, the Mattress came with bedbugs that spread throughout the Sectionals, and my bedroom and kids bedroom. I refuse to pay them almost 10, 000 in interest.

We have been depressed, my children don't want to sit on the sofa, don't want to sleep on the bed, the bed is already broken, we have been mentally and emotionally traumatized.

I purchased a loveseat and sofa with the extended wararanty (Guardsman)in July 07 from Levitz Furniture. In less then 1 year the seams on the loveseat started to unreveal. The set is in my living room and gets very little use. The collocetion name is LF16, there is no other manufacturer information. The warranty company sent me a letter stating I would have to contact the manufacturer. Levitz is out of business and I don't know who the manufacturer is.

I will have to replace the set and am out $2,000.00.

I feel totally ripped off and now that they are out of business who do I turn to to get compensated. Every month when I pay the bill I can cry. but if I stop paying the fees just go up and up. Is there a phone number I can call to get some type of compensation for this piece of you know what. It is an embarassment to have company come and sit on these "new sofas".

When will they start giving back money for those who purchased and never received merchandise? I file a claim in Jan 2008 was suppose to receive my sofa on Dec 10, 2007 purchased it on N0v 4, 2007 cash. All the numbers I call gives me another number that no one answers. What do I do now they took my money and gave me nothing in return.

I purchased a couch and love seat from them six months ago prior to there bankruptcy and the couch is already falling apart at the seems. Of course now i am stuck with a 2000 dollar piece of garbage. I truly wish I would have done more research on this company never again!

Well the damage that resulted is that I am out 2grand and now I have to get rid of these and spend more of my hard earned money to replace them.

On 9/1/07(Labor Day Sale) I charged a total amount of $814.00 as a deposit on a Kim's Cottage bedroom set for my daughter. The balance due was $812.69. Over the months I was told pieces of the bedroom set was not in stock.

In Dec 07 around the 3rd or 4th week I see commercials regarding Levitz going out of business. I called and went up to the store in which I was told a delivery will be made some time in Jan 08. Since then I went back to the store...no help is available. I called Visa to inform them that I never received the merchandise...VISA states the time period to get a refund has passed.

I am out of $814.00.

I purchased an expensive leather sectional in July of 2007. I also purchased an extended warranty through Guardsman. The arm of the sofa is broken so I contacted Guardsman and they stated that they could not cover this problem because the one year warranty is still in place through the manufacturer. I have no information on who the manufacturer is on my sales receipt so I have no idea how to contact the manufacturer. Does anyone have any information on how to find out who the manufacturer is so I can contact them?

I have a feeling if I cannot find the manufacturer before July of 2008 Guardsman won't cover the broken arm because I filed the claim with them already. Guardsman suggested I find a local retail furniture store that carries this sofa and get manufacturer information that way. Are you serious? How should I do that. I don't even have a name, vendor or company name. Help!

I bought a sofa and loveseat 2 end tables and a coffee table in june of 2007. I bought the extended waranty. The loveseat is coming apart at the seams and the tables are falling apart. Levitz will not do repairs and guardsman will not honor the insurance i bought

I tried contacting Levitz to repair my couch for about 3-4 months. I made several phone calls as well as filling out plenty of paperwork. I was told that they don't cover my area. When purchasing my couch, I bought a 5-year warranty for it. I believe that my couch should be repaired, considering my warranty covers it.

I purchased a leather recliner sofa from Levitz on October 20, 2007, and in December of 2007 the recliner started to peel. One recliner cannot extend because it gets stuck and won't retract. I called Guardsman, an insurance for repairs that I paid for, and sent in a request for repair. To my astonishment, I found out that Levitz ahd since filed for bankruptcy, and that they may not honor my damage--as well as it does not cover peeling. In any event, this damage shouldn't have happened so soon.

When I purchased the sofa, Levitz was not in bankruptcy. I contacted the manufacturer, to no avail. I also wrote the bank that financed it and have not received a reply. I feel this type of damage is premature and is a defect. I feel I shouldn't have to be responsible to pay for damaged goods. I owe the bank $1099.98--not to mention the $157.15 already paid for in the protection warranty. Please help me in this situation. I don't have money to waste on a damaged sofa.

My husband and I are newlyweds and decide to open a line of credit with Levitz. We were approved for $5,000 with no interest until 2010 so we ordered a bedroom set. It was delivered 3 weeks late, upon arrival my mirror and dresser were both broken along with the head board. 3 weeks later it was re-delivered. We thought we had some time to save up and pay our balance in full, now we found out we are up to $1,000 dollars in interest after a year, and now just received a harassing phone call that some consumer retrieving company is going to sue us for $7,000 dollars and that levitz NEVER has offered that kind of no interest plan. Well they did until they went bankrupt. No need to try to get rich off the customers ,do your job in handling a better company. So I guess my warranty is Voided for my cleaning of my couches as well.

Tons of stress and fees trying to find a lawyer now that I am going to be sued.

I purchased a dining room table and chair from Levitz for $450.00 back in June of 1996. After six months the chairs started to fall apart. I contacted Levitz to no avail. Repeatedly I was told the the dining room set could not be returned. Trying to get Levitz to exchange the furniture became so exhausting that it wore me down. I still have this broken down furniture and it is not even two years old yet.

The store manager in the customer service department was very argumentative and uncooperative that getting any results became impossible. There was an incident that caused a chair to be removed from my kitchen. One of the chairs in the set of four the legs was/is so weak that the chair wobbled. Once the chair legs wobbled so bad that it threw off my balance off causing me to pull a muscle in my leg while trying to catch my balance to prevent from falling.

The furniture is not wearing well at all, springs are broken, material is fuzzing. We are 2 people only with no children, so there is no wear on it, it is just a defect; Levitz kept putting us off and now they are out of business and we do not want to pay for merchandise that is falling apart>>Help!!

I ordered bedroom and living furniture with a 5 year warranty April 23, 2007. Salesman Ron Brown said that they would clean my sofa for 5 years. Now I hear they are going out of business so I called to get sofa cleaned and to complain about shoddy bed rails and mattress which wasn't supposed to show spring but now does. Guardsman, the warranty, says they decline my claim because they only clean sofa per stain and the mattress goes back to the manufacturer which is Levitz! I wish I'd bought from Raymour and Flanigan!

The sofa has stains. It is beige which means that it really shows. The mattress springs are coming through the cover. The bed rails are breaking apart. What can I do about this?

I purchased a sofa set in July of 2007 from the specified location. This was after days of going to the store, checking out their merchandise and speaking to staff at the store. I had the set delivered and there were a few problems to start. I contacted customer service and the repair person was at my home to make the necessary changes. After about 3 months of having the sofa, I noticed that one of the sectionals made a squeaking noise after sitting on it or getting up from it. I thought that it was just the sofa setting in but this only happened to the sofa bed and not the loveseat that I actually sit on more. Upon the recent suggest of a friend, I decided to contact the headquarters. When I did in December of 2007, I was put on hold for about 20 minutes before I hung up. I tried again at the beginning of the year and then finally decided to go to the store but the location is now officially closed. The main issues I have with the sofa are: a) the squeaking noise which results from sitting on the sofa. b) the poor customer service to rectify the situation. c) the poor workmanship of the sofa such as loose threads on the sofa.

I paid good money for a sofa set and it was made of poor quality. I feel that I shouldn't be liable for the entire cost of the equipment. While I did have it for several months before the problem came about, I feel that for close to $1,000 of merchandise, the product should have lasted longer than it has. I rarely use the sofa because I am scare that it might actually break. I don't understand how a sofa that gets usage only 1-2 times a week can be in such poor condition. Customer service for the agency is poor at best and now that the chain that I purchased the items at is closed, I am unsure who to address my concerns with.

I purchased a living room set for my daughter's new apartment. The delivery date was set in two dates because the set of tables was on back order. This was purchased on 11/22/07. When the furniture was delivered she noticed that they were damaged. When she called to return they told her that she was stuck with the furniture, no returns were accepted since the co. had filed for bankruptcy on 11/8. When the furniture was purchased the manager forgot to include this little bit of information; even worse, he offered us the extended guaranty which luckily we did not take. He did offer us the 25% discount if paid in cash or 2 years with no interest if we did finance. We paid with our Amex credit card. As soon as we found out that we were stuck with these defective couches we notified Amex to dispute this amount. This is still in progress; we have not heard back from Amex.

Then the tables were never delivered, but of course these were already paid for--and as many others, we were told that no more deliveries are scheduled. How can something like this happen in America? Where are the rights of us, the consumers? Levitz is still liquidating their furniture, and customers are obligated to continue paying for balances on their Levitz cards, but how about us, the people who did other type of payment and are stuck with their defective furniture? How are we protected in circumstances like this? What should we do? Please, we need some guidance as to how to recoup the money.

We are disputing with Amex the total amount of $1,039. We are stuck with defective furniture and no tables (never delivered).

I purchased 2 bedroom sets from them with an extended warranty. Both bedrooms sets are falling apart. I went back to the store, and the response was that Levitz was "out of business". What do I do now? Besides, I have a $275.00 voucher from them, for a previous defective bedroom set. I was told they wont honor it, due to the store going out of business.

Since warranty is not honored I will have to spend almost $4,500 purchasing the 2 bedroom sets at a different store.

I have a contract with Levitz Furniture for deferred payment until 1/2009. I am being harassed to pay the $2,400 unpaid balance plus compounded interest and penalties for the total amount of $3,465. They have been calling and harassing me both at home and cell phone number. Since Levitz is going out of business, what are my rights? I do have a contract with them.

My $3000.00 power reclining sofa by Decoro broke after 3 months. Levitz quickly replaced my sofa with a less expensive manual sofa and gave me a $200 store credit and another piece of furniture. I was satisfied. Now that the store is bankrupt, I'm told my store credit is no longer valid. I can't even get another piece of furniture instead of cash. I feel ripped off.

On March 25, 2007, I purchased a couch for my home den. The couch was delivered on or about 4/21/07. After a short period of time the latch which held the couch from separating broke and the couch would separate when someone would sit on it. We called Levitz and someone was sent over to fix it. Recently the latch broke again and the couch started separating again. I called Levitz and informed them of this and told them I would like this problem fixed again, or I want to return the couch (which is still in new condition). I was told Levitz is going through liquidation now and they will not only NOT accept a return of the couch, but they will NOT fix it. We bought this couch on a No Payments/No Interest deal for 12 months. We have not yet made any payments because the 12 months are not up. I feel Levitz should take the return of my couch and void the payment deal or recify this purchase by fixing the couch. The 12 months will be up at the end of February 2008 and if the couch is not paid by then, I believe I must pay interest for the 12 months. With this stipulation in the agreement, I don't want to pay the interest for the 12 months, but have no other recourse to get my couch fixed or returned. I'm just looking for Levitz to show some goodwill and stand behind their product, but I'm wondering with their liquidation and my 12 month payment agreement if time will allow me to be patient enough for a solution. Can I legally refuse payment until I get the couch fixed or returned? And if so, will I be responsible for the interest of the past 12 months?

I purchased a dining room table set. Merchandise was delivered, chairs were damaged, screws fell out, cushions fell off, arms fell off. I contacted the store and was referred to customer service. They said technician would come Dec. 3: no show. They promised Dec. 4: no show again. An email was sent to me in regards to this; I explained what was going on; and still they have not corrected the problem. They have not returned any of my calls to date.

I had to use lawn furniture chairs for my guests on Thanksgiving and Christmas.

I bought a living room set on 11/22/07. Around 12/15/07 I tried to return it, but they told me that the company was in bankruptcy and no return was allowed. They delivered only three pieces of my furniture, and the love seat was supposed to be delivered on 1/3/07. I called them again on 12/18/07 trying to return the pieces that I already have at home, but again they told me I can't. On 12/27 they called me to send me the love seat asap. I told the lady that I was trying to return the pieces that I have at home and to cancel the delivery for the love seat. Their answer again was "No."

They canceled the delivery for the love seat without telling me. I called on 1/4/08 to find out what happened about my delivery (loveseat), and they said that it was voided. It is not my fault they went to bankruptcy. I would like to know what are my rights to make them to take the furniture back and take the charges from my credit card.

We am so disappointed with this company. We have been loyal customers for more than 20 years. Our entire house is from Levitz. The First week of November we purchased a couch and a love seat to the tune of $3000.00. We purchased a warranty as well. ALL CASH MONEY. Our furniture was delivered in late November. We had it one month. On New Year's Eve the entire frame broke on the sofa. It is no good to us. You can't even sit on it. I've called the 800 number on the warranty information for 5 days straight. I kept getting the general recording about the bankruptcy, then it goes to busy. I even got up early in the morning to try to beat the rush. I finally got the picture: No one was ever going to answer the phone. I called my local store where I purchased it. They basically told me that I would have to call the manufacturer myself; that Levitz wouldn't honor my warranty. When I asked for the manager she told me that all the managers lost their jobs and only salespeople were there. I called the manufacturer, and they told me they don't deal with the consumer directly, that the retail store has to contact them.

I then called the warranty company (Guardsman) and they told me they stopped doing business with Levitz in October. They're not coming out to fix anything. I emailed the corporate office, and of course got no response. I would like to know how Levitz can continue to sell furniture and warranties after they are basically shut down! They are selling contracts to this day knowing they cannot honor them. How bogus is that! And to top it off, if you walk in the showroom...they have signs everywhere saying that they still honor the warranties. I'm very upset. My elderly mother saved the $3000.00 to buy the nicest furniture she's always wanted. I never thought Levitz would do this to their customers. Finally, I would like to ask a question. If I had financed the furniture could I stop paying because of the bankruptcy? Of course not! What Levitz is doing is equivalent to that. SHAME, SHAME ON YOU LEVITZ!

My mom is senior citizen and is on a strict budget. There is no way she can purchase another couch. We are basically out all that money.

On Oct. 6, 2007, Levitz delivered my living room furniture. I called the store right away and told them that I could not sit on or get off of the couch and chair. When I sit on the furniture my back goes all the way back, and my feet are off the floor. It is very uncomfortable and hard to get up. On Oct. 16, 2007 and on Nov. 8, 2007 two different service men came to my house and agreed with me that the back of the couch and chair is slanted too much and is very hard to get up. In Nov. of 2007, I spoke to Christina (ID# 50306) who informed me that I was going to get a new couch and chair on Dec. 4, 2007. When no one showed up, I called the store to find out what happened and was told that the store is going out of business: there are no pick-up or deliveries any more and that the furniture is my problem now.

The economic result is I paid for the furniture that I can't use and I am out the money. I am sitting on a folding chair in my living room for the past three months.

I bought a reclining sofa with a warranty for $1200.00, and a few months after I got it, the frame broke. Levitz came out to look at it and set up a delivery date for a new couch. The new couch never came, so I called them back. They said they're going out of business, so they are not going to refund or replace my couch. This is unacceptable! I cannot seem to find anyone to help me with this situation!

I tried to add more pieces to an existing set of furniture, and Levitz treated me poorly, canceled my order, and they not only kept my deposit but are sending me a bill for nearly $300 on merchandise I never received. They have my initial deposit and currently billed me $272!

Save your self some time and aggravation: avoid Levitz at all cost. There is a reason the company is going out of business. I tried to get the living room set I bought delivered twice now, with no such luck. They will schedule a window for delivery but never show up.

We bought a King size mattress set from Levitz on 12/07, along with the frame for the bed. When the bed was delivered the mattress not only had two rips on it but also a huge hole in it with the springs to the bed visible. The bed was not covered and had scuff marks on it--I assume from the delivery.The delivery guy was getting ready to leave, and I went upstairs to look at the mattress once again and noticed it was laying on the floor. The guy then told me he had the wrong size frame for the bed as well. I was told it was not his problem, and it was up to me to return it and try to get the correct size, after paying $60 for delivery.

I refused delivery and they took the mattress and frame back to the store. I spoke to Mike a few times and was told the manager was not in and would call me back by 4 pm. After a few more phone calls to Levitz, I tried the corporate office and got a busy signal for a few hours until the store was closed, then I got a recording. They will not return my phone calls and at this point have the bed and my $1500.

I have a merchandise credit for $208, and since Levitz is going out of business they are not honoring the credits. This is like having $208 of money in THEIR bank, and they are refusing to give it back to me. I tried to use it in August 2007, but the customer service agent refused to assist me. Now it is too late.

I have not been able to use this money for a furniture purchase, and there is no one to complain to.

I purchased 2 mattress sets and a large sectional sofa in July 2007. I had many problems with the Tukwila, Wa store. The items were delivered finally in October 2007. They were missing some pieces, so I called the Portland, Or store manger, Emma as she was acting as the Regional Manager that week. She said she could send the extra pieces I wanted for the sofa at a discounted rate and free delivery, and promised a $150 gift card, so I bought them. I got the pieces to the sofa and they were damaged. And I never got the gift card. I've been calling and calling and no one returns the calls. Then I see on the news that they are closing doors (which she never told me) so I consider that fraud. Then I called today (12/18/07) and she said I am basically screwed and will not see a refund or the repair to be fixed. And I was not getting the gift card. SO this is fraud to me.

I paid for damaged product, I was ripped off.

I am so mad. I purchase a bedroom set from Levitz, which was one of the worst decision made so far. The bed was so terrible that I had to have them remove it from my home. Everything was wrong, it even broke down a few times. I then went and complained which cost me even more than I intended to spend. My second purchase seemed to look good but did not live up to standard. I fought with them for months about the noise the bed makes. The position the mattress take after laying in it had me wondering if my home is sinking.

They finally came and removed it and I'm still having the same problem. Their customer service is bad. I am sleeping on $2,700 worth of garbage. At this point, I have a few 2 by 4s to keep everything lined up. I wish I could stop paying for this. The product is cheap, the bed rails are a bit to short and those metal rail just are not doing anything. I need my money back. Speaking about my back is another story. I wish I could sue them for these upcoming doctor bills.

I'm not getting enough sleep because of back pain from this bed.

There is a large hard lump of some kind in the seat of the recliner, you can not sit on it comfortly at all. It feels like the material inside the seat just bunched up, I've never seen anything like this in all the years that I have purchased furniture!!!!

My wife and I went to buy some furniture at Levitz because I had moved by myself to Long Island for a job. We ordered a rug and they said it would have to be sent out by the manufacturer and would be sent directly to my home in 4 weeks. We never received the rug. I phoned them asking where the rug was and they said my wife had picked it up. My wife lives in Colorado and when she does visit she does not have a car or drive. I tried to talk to them and explain that she could not have picked it up. They lied and said that she had picked up the rug and after that the manager refused my calls.

I paid for and never received the merchandise.

Back on August 30th I bought $5,480.81 of merchandise at Levitz, including two mattresses with two box springs. One is full and the other queen sizes, and both are under warranty. Now they are very painful when we wake up in the morning; the spring is really saggy, and at this point it's really hard to bear the pain. I wanted to exchange them and was denied by Levitz. I don't want Sealy brand mattress at all; it's very frustrating that I paid so much money. So as a consumer it is not fair paying so much money, and not getting satisfied at all.

Lower back hurts due to the mattress not holding the body weight evenly, and not getting peaceful night's sleep.

As we all know NOW, Levitz has claimed bankruptcy on Nov. 8, 2007. On Oct. 29, 2007, I placed an order for a dining set along with an extended warranty and delivery. I left a 400.00 deposit. I told the rep that I was hoping to get the set by Thanksgiving. He told me that in order to do so, I must pay for the set in full, 7 days prior to delivery. I told him I would come in and pay the balance shortly. He guaranteed that the furniture would be delivered by Dec. 1st at the LATEST, and it could not be any later.

I went back on Nov. 9th and paid the balance. I never received the furniture and when I called the store and asked to speak with Bill, they told me he was no longer working there. When I asked about my furniture, they told me the date was changed to January 8th (turns out that is the day that the new buyer of Levitz will be taking over). I then called a few other stores to see if the set was available. I was then told about the bankruptcy; and when my order was looked up they found that I did pay in full, but it was never ordered. I was told there was nothing I could do .

Long story short, I called back and one of the reps said he would TRY to get back the balance I paid after Nov. 8 . He was successful. I still have a $400.00 credit and was told the only thing I could do was to go into the store and choose some items from the showroom in the amount I was owed. When I got there, I was told they would not do that--hat my order was voided. When I asked who voided my order, they would not tell me, just saying it was a Levitz employee. So...a LEVITZ employee voided my order making it impossible to get my money back or furniture in place of it. That is fraud. THEY VOIDED IT AND are using that as a reason not to compensate me with any furniture.

I purchased a dining room table. They dropped the table off but left it in the box and didn't set up. Someone was supposed to come back out but never did so I went to the store only to find out that they were going out of business.

So now I'm stuck with a table in a box, first for Thanksgiving now for Christmas.

On 11-19-07, I purchased a dining table set and bench. We received the table as told, however the $300 bench, which was scheduled for a Dec 9th 2007 delivery, never came. I went to the store and was told that there were no refunds and that they could not tell us anything about our bench. The bench we purchased was still on the showroom floor and I requested to simply take that piece since I had already paid for it in full. No was the answer, we cannot give off the showroom floor. She gave us the number to call regarding the bankruptcy, which was the number to the warehouse that was not open after 9pm. We had called at 4:30pm. Everywhere we have tried to get answers has ended with an answering machine. Glad we got the table, now I want my money back!

This did not cause a hardship but fraud all the same. A dollar is a dollar and they stole $300 from me.

In September 2007, we ordered a bed set with two end tables, foot and head board, rails, and dresser. We paid for delivery and the extended warranty that Guardsman covers. Now that they are in bankruptcy they will not deliver to us and will not cover the warranty. We are out at least $300 and have to go pick up the furniture, which is another $200. They say all the furniture is at the warehouse, but we shall see. Doees anyone know where to file a claim against them? I was told we can do that but will only get maybe a third of our money back, if that.

So far approx. $500.00 in non-refund of delivery and uncovered warranty charges.

I purchased a dining set, sectional & media stand for my new home from Levitz in Dublin, CA. The table was damaged upon delivery and returned immediately. The chairs were not correctly assembled. I waited for my table for a month. Each time I called they told me it was going to be delivered. Finally after 1 month they told me it was no longer available. After much arguing over the phone at least they picked up the chairs and refunded me at the store.

The media stand came with a scratch in the verneer and missing parts. 2 months later, I still do not have the hardware to mount the shelves. The sectional is the major problem. It came without proper parts to attach the pieces and 6 weeks later, when I called the manufacturer directly, I was informed that the pieces I bought need another sectional wedge to complete the set & connect. I was told the particular configuration would work by the salesman (Catherine). No less than 6 people have looked at my order and did not realize a problem. It is also missing pillows. 8 weeks out, I have a sectional that breaks into 2 pieces anytime someone sits down and still no pillows. I have called their customer service more than 10 times and sometimes have been treated rudely.

I feel frustration and have non functional furniture and no offer of resolution.

We we decieved into thinking we would have acomplete bed. They took our money and did not deliver the bed completely. They should be held responsible for their action.

I puchased a sectional reclining sofa from Levitz in January 2007. Also purchased the extended warranty. Had the repair person in on Nov 30,2007 for a broken seat cushion. He stated that its covered under the warranty. He'll be back. Now I call and they state that all warranties are voided due to the backruptcy. Plus, extended warranties are good for stains / rips..not broken pieces.

I bought a sofa and love seat for around $1600 and got it deliered to my apt on Aug 20th. With in 2 months, the cushion went down in 3 out of the 5 seats (both sofa & love seat). I called Levitz customer service on 11/02/2007 at 5:30 pm, spoke to Paige (ref #50407) and explained the same and asked either for a replacement OR a refund. She said the only option I had was replacement, which I finally agreed to accept. She said she noted down the conversation and I was informed that someone from support department will call me in next 24 hours. Having waited for a week, I called back and this time I spoke to Alley ref #50255. Same thing repeated, and I was told her manager will be calling me. I did not hear back from them. So I called back on 11/15/07 and got hold of Alley again. Alley informed me that her manager will call me in the next hour as soon she is available. Fortunately, I got a call back from Camille ref no: 50239 (Manager of Alley) this time. She said that I will be taken care and she said she placed a new order for the replacement sofa and said the delivery date is Dec 09 2007. Now I was waiting all day yesterday (12/09/2007) to receive a delivery or a call. I did NOT receive either. I have been calling since this morning, 9am PST until now 4 pm PST. I have been calling 888 538 2558 & 1866 538 4891. I have kept on hold for almost 2 hours. After my desperate attempts, I failed to reach a representative.

I'm out $1600 and almost 10 hours on the phone.

I purchased $2400 worth of furniture a week after they filed for bankruptcy. They never informed me they had filed for bankruptcy. Now they refuse to give me a refund or the furniture I paid for.

This feels like fraud to me. I should have been informed. They should not be continuing to sell items they can not deliver.

After speaking with a Levitz salesman and deciding on purchasing a sofa that I believed I was getting a good deal on, I was surprised to hear that the company was bankrupt and would not deliver my furniture. I was not informed by anyone at Levitz. I happened to find out when I called to see when exactly they would be delivering my furniture. I was informed at that time by customer service that I was to go down to the store immediately to get a refund. I am now left without a sofa and have to start looking again. I am very disappointed and upset.

I purchased a sectional from Levitz with the extended warranty, and the recliner that goes with it is broken. I scheduled a service call and was told that they would send someone out to look at it. No one came on the day that was scheduled, and now I cannot get anyone on the phone to speak to about it.

I now have a broken recliner on a $4,000 sectional which I can't use. I cannot allow my three-year-old to sit on it for fear that it will snap.

On Sept 2, 2007 I paid Levitz by check for a sectional couch at a cost to me of $2,341.00. My delivery date was set for Sept 14, however was delayed to Sept 27--then Oct 19, and Oct 31, and Nov 21 and Dec 7th. After the 3rd time rescheduling my delivery date I called the 866-Levitz, only to be told it was delayed due to the manufacturer not keeping up with demand. The next time it was rescheduled, for the fourth time, I was told it was back-ordered. When I called Nov 28 I was told it was still back-ordered and was delayed until January 9, 2008.

I said I wanted a refund because I couldn't wait that long and was told due to the courts they could only issue me a store credit. When asked what she meant by courts, she finally told me of the Chapter 11 filing Nov 8, 2007. I then called the local Lakewood, WA store and spoke to the manager who verified this. She told me to call back in 48 hours and she would know whether or not the manufacturer would uphold the current orders in place or whether I would have to find something else in the store.

I am currently waiting for the 48 hours to see whether or not I even get a couch. I'm concerned that before I do, the doors will be permanently closed and I will be out $2341.00.

We ordered a bed for our daughter for her 7th birthday. Originally, we were told it may be on back-order. We were okay with that but soon after we ordered the bed, Oct.07, we received a call telling us that the bed came into the warehouse for delivery and a date/time was set up. My daughter was so excited. After several calls from Levitz confirming delivery, FOUR times so far they've cancelled at the last minute. We actually cancelled plans, meetings, family functions to be here for the delivery. This so far has not happened. It is almost December and we have yet to see the bed. Also, each time the delivery had been cancelled by Levitz, it was for a damaged footboard, a damaged headboard, and all backordered. Yesterday, the rails were on backorder. Today the rails are defective. The bed is now scheduled to be delivered mid Jan 2008!! I am very unhappy with this company and would not recommend buying anything from Levitz.

They charged our credit card immediately when we ordered the merchandise, yet they still have not delivered.

Levitz never brought my mirror that is a part of my bedroom set; and it is now 10 days and I still have not received a refund for my returned boxspring. The reason they give is their bankruptcy filings.

I Purchased 3 dining table chairs, on clearance. I was told there would be no delivery charge. Because I am blind and elderly, I relied and believed the sales rep. I did feel the chairs for severe damage and was satisfied with the condition. However upon delivery I received damaged chairs and I was charged a delivery charge.

I called and spoke to the store manager and was told that because they filed Chapeter 11 Bankruptcy there was nothing they could do. She suggested that I call the Headquarters. I did and was told that I had reached another retail store in New York and there was nothing that could be done.

I am out the money I paid. I have chairs that I can not use. Basically fraud commited upon a disabled and elderly person.

I purchases a new matress, boxed spring and two night stands totaling over $1,000.00. I also purchased the protection plans for all items. I was told that it covers everything. LEVITZ was having a promotion in June that if you spend $1500.00 and open a new account you can have no interest until January 2010. I opened an account and was told that I qualified for the no interest until 2010. I ONLY OPENED THE ACCOUNT BECAUSE I QUALIFIED FOR NO INTEREST UNTIL 2010. My friend was with me that day as well, so I have a witness.

When the gentlemen who helped me (Johnny) printed out the purchase order I noticed that it said only for 6 months. I asked if he could reprint it with the proper promotional date of 2010. He then called the manager over to assist, and the manager gave me this long story on how it won't reprint, so he told Johnny to sign it off on the purchase order and initial by it and to write Jan. 2010. He also wrote my delivery dates by it a well. The salesman did so. He said that it would be no problem with the Credit Card company and they should have the right date noted on my account. Well, when I received my bill about a month later it still said the 6 months promotional period.

My new secetional couch is broken .When I reclined one day the bottom fell out and the clips that hold the springs has broken .Now the couch will not recline anymore.Two service tecs came out and called it abuse on my part pecause their is a stain on the couch that my protection plan will not cover I also have an extended warentee from them for no reason at all because they refuse to give me a new section to replace the broken one and it has only been 10 months.

I bought a coffee table and the leg broke off about one month before warrenty. The bolts of the leg ripped out of the sockets and cracked the sockets that the screws go into. I called to complain and they sent someone to take picture of the damage. Two weeks later they said after reviewing the pictures that they will not fix it. After they still refused I started writing the president of the company a letter every month and no one has responded yet. My table can not be fixed and needs to be replaced!

When we purchased a sofa and chaise, we were offered a protection plan, which we were told covered any type of damage. We were not provided with a copy of the warranty. Two weeks later, our puppy chewed two holes in the fabric on the front arm of the sofa. We called Levitz, who said that we would have to contact their warranty service. We did so, and they responded in a couple of weeks that this type of damage was not covered.

We then contacted the company that handles the extended protection plan, and the process took 2 months this time. The end result was that pet damage was not covered in the protection plan, despite what we were told. We will never do business with Levitz Furniture again.

Well, if I could give this place negative stars, I would. My experience with Levitz is single-handedly the worst shopping experience I have ever had. Last May I moved into a new apartment and needed furniture. In July I purchased a bed, a couch, a night table stand, a chest of drawers, a coffee table and an end table from Levitz's online store, furniture.com. I paid for everything in full at the time I placed the order. So with a huge order like that, paid in full, you'd think I would be treated like a valued customer, wouldn't you?

My order was handled by the San Leandro store. My order was broken up into four separate deliveries. The bed was delivered and put together, but the delivery people didn't bother to bolt it together or include a crucial piece of the set-up to keep the mattress in place. I had to call and get a repair person to come out and tell me this piece was missing, and then wait six weeks for it to be ordered and sent to my house. In August, the coffee table was scheduled for delivery but canceled the day before the scheduled delivery because of a manufacturer's delay. I was told that the delay was indefinite, but I decided to wait.

About a month later in late September I called to ask about re-scheduling. I was told they couldn't tell me when it would be in. I checked back a week later on the website, and saw that a delivery was now available. I scheduled it, and the day before the delivery I was told it was not available. I re-scheduled for the following week. Again, it was cancelled a day before the delivery. Next week, same thing - except this time the woman who called to cancel said it had arrived but had been damaged and they didn't want to bring me a defective piece. Okay. I tried again the next week. This time it was cancelled and no reason was given.

I called the store and asked to speak to the manager. I was transferred to the warehouse manager who told me that it had been lost in their warehouse. He had been wandering the aisles, he said, looking for it but hadn't found it. I told him how upset I was and asked him to call me the next day to apprise me of the table's status. He never did. So, the next weekend (by this time it was early November) I called the company's toll free number and requested a refund, as well as a refund for the matching end table, which I could no longer use because I never got the coffee table. They told me I would have to drive out to San Leandro to get the refund in person. At this point, I really got upset. I placed the order online because I live in San Francisco and don't own a car. I demanded that the refund be processed immediately over the phone. I was told they would look into it and call me back.

The next week (fully eight days later) I got a call saying the coffee table was available and did I want it? Yes, I said, if it's really available, I do want it. So a delivery was scheduled for the next weekend, and guess what - it got canceled the day before because of a manufacturer delay. At this point, I lost my temper. I called the San Leandro store and requested a refund of both end table and coffee table. I was told I would have to come in person. I refused to do so (no car, live in San Francisco) and demanded to speak to a manager. The woman on the phone told me the district manager had refused to issue the refund and was too busy to speak to me, and that I would have to call the main 800 line to get my money back.

I called, and by now was so furious that I raised my voice to the man on the phone. He told me I would have to call the online manager, and that I was abusing him. I hung up, called the online manager, and they arranged for the end table to be picked up and told me that both items would be refunded. It is now one week later. I haven't received my refund yet for the coffee table -- the order for which now shows as voided on their website -- and no one has called me about it. The end table was just picked up, and when I demanded a receipt they told me they couldn't give me one. I debated not allowing them to take the table, but I decided I just could not deal with this company anymore. I therefore wrote one out myself and made the delivery guy print his name on it and sign it.

At this point I am fully expecting not to get my money back at all. It's only about $750 but who has $750 to throw around? I called the credit card company to find out if there is anything they can do to help me recover the money, but they say that since it's been more than 60 days the only thing I can do is to continue to try to get my money back from Levitz.

In early September of this year I went into levitz to shop for livingroom furniture. I found what I thought was a perfect set. Imade the purchase and set up delivery. Upon delivery of the furniture I noticed white markings all over the end tables and cocktail table. I also noted number holes through out all three tables. I can only describe them as pin holes. They make the set look absolutely horrible. I contacted Levitz and was advised that a inspector would visit and look at the furniture. The inspector did inspect the furniture and I was advised that the claim was denied. They said the wholes and white material all other the tables was intentional to make the set look weathered. I did not want a weathered look. In fact the pieces in the showroom did not have the same markings. If they did I would not have purchased the set.

I have furniture in my living room that looks terrible. I was not looking for a refund just an exchange

My wife & I purchase a dining room set in the amount of $3,100. On that day I paid the sales tax and delivery charge with an American Express card and financed $3,100 with a balance due of $0.00. This financing was paid in full and the financing account with HSBC was closed by me back in 7/06. The two credit card companies can not do a thing because I got the furniture. Levitz Furniture was required to make 4 deliveries (9/16/05, 9/24/05, 10/15/05 and 1/28/06) on this order due to damaged during shipment and they gave me a store credit of $300.00 due to the damage of the furniture during shipment.

It is easer to pull my teeth out than get the store credit from them. As a result of all of the deliveries Levitz Furniture is trying to collect another $360.00 through a collection agency (I received the letter today). This is the exactly double of the delvery charge on the original order. So they are trying to get all of the deliveries payed for by me when they should be eating the charge.

I purchased a bedroom set from Levitz Sept 4,2006 It was delivered on Sept 11,2006! The set was DAMAGED I called EVERY number under the sun for an exchange and they are still giving me the run around! They keep making promises that a service tech will come out and make a report I still haven't seen anyone! I am very frustrated!Yesterday I went to the store where I purchased the set from (CO-OP CITY) and the manager was literally brushing me off! To make matters worse they gave me the warranty yesterday which should've been given to me on the date of purchase. He supposedly e mailed his supervisor and was to get in touch with me by the end of the day! Well it is exactly 24hrs since I went in the store and no one has contacted me about anything! I have been sleeping on the floor for a month,I wake up everyday with my back in pain!

Purchased entire LR set for over $3000.00 in 12/05. We rarely use the LR. It was July/06 and we noticed that the love seat right arm was internally collapsed.

After holding on for service for over an hour a man was suppossed to come then cancelled. He came the next week and never put in a report so again we called, hung on for and hour and got another guy to come at another time. He saw the arm was collapsed and said that Levitz would call or write to set up and appt. for repair. I rec'd a letter saying that they would not repair my very expensive and (new) under a year old love seat. No explanation and and they sent a letter so they wouldn't have to talk to us because they know the reaction they would get for this terrible customer service. Thet do not stand behind their products nor support their customers.

They just sell and then when they promise that you have a 1 year guarantee, they do not honor that either. You know I will never buy from them again nor reccommed that anyone else does either.

I purchased $3000 worth of funiture in May 2005 that was delivered in June 2005. I called in May 2006 to have the funiture removed due to the chairs breaking down and the poor quality. A tech came out and agreed that the chairs were broken down and parts were ordered May 1st. As of July 13th there have been no parts and no help with their customer service department.

Levitz's policy, at the time of puchase, was to take back funiture up to a year after deliver date, which is the same policy they currently have. I was told that because they filled bankrupcy in October 2005 the new owners will only repair and not honor their return original policy.

I purchased a 6 piece sofa set, which include one center table and 2 side tables, with a 7-year warranty, in November 2002. Last year one side of my glass center table came out so I called the company to fix it. And additionally I complained about a seam tear on one seat of the sofa.

This was denied because, according to the representative, they did not cover the table if it was detached from the glued portion. The sofa seat cannot be fixed because I "did not report the problem when it started".

After about a year my another sofa seat got the same problem and I immediately called to open the claim. Strangely, it was denied as "the same old issue revived after a year".

Basically, they don't want to give service against the prepaid warranty.

I purchased furniture online with Levitz on March 3, 2006. I was told that it would be delivered on March 22, 2006. The delivery date was then changed to April 19, 2006 - almost 1.5 months after the original order date. The furniture I received was delivered damaged, and I was told to contact customer service. When I called customer service, I realized that the same furniture I purchased at $949.00 + tax was now on sale for $399.00 + tax. I requested an adjustment, and was told that they do not give out adjustments once furniture has been delivered. I also asked for them to pick up the furniture, and was told that they would pick it up, and would charge me a re-stocking fee of 25%.

I bought a Bedroom set for my daughter at Levitz and the delivery date set up was for a month later which is a long time, after waiting a month for my delivery I called to confirm and find out the time for the delivery the guy at the phone tells me the delivery has been re-scheduled for 3 weeks after the original date due to some problems with the manufacturer. I asked when where they planning to call me and let me know of the changes? Of course they don't know what to say.

I said that I was going to cancel the order and the person on the phone says "You can do whatever you want all I know is your new delivery date" (great customer service hah?) Later on the day I went to the store to talk to the manager and all I got was we go by whatever they say. The worst customer service I ever received in my life specially with such big purchase. Finally tired of being treated like I was nobody I asked him to return the merchandise he warned me of the 20% they keep if for any reason the merchandise needs to be return. (another little detail the salesperson did not mention) so I endep up paying 20% of my sub-total for the worst customer service. So Think twice when you are about to buy from LEVITZ because they will get one one way or the other.

Love seat was purchased as a gift. Required repair to the frame (possibly due to damage on delivery). Couch is now past warrantee (just over one year) and frame has come apart where repair was poorly done. Contacted customer service to see if frame could be repaired properly this time. Customer service said that would not do it since orignial warrantee has expired. The repair work apparently has no warrantee period. Upon inspection of the frame my daughter found that it had a crack the entire length of the frame and there were loose nails that fell out when she opened it.

Couch is unstable. It must be placed against a wall. My daughter has now done another temporary fix. The fabric (which we purchased a five year warrantee on is in very good condition. It is the poorly constructed frame that is the problem

Like many of you I purchased a bedroom set and a living room set from Levitz Furniture. After ordering we picked our furniture up becuase their delivery times were months away. After picking our furniture up from a location about 40 miles from us we had problems with our sofa within 60 days. Our sofa cusions started to tear at the seams. After many tries to contact customer service I got no where with them. It took 6 months to get a tech to come to my house to inspect the now ripped cushion covers. They said they would go ahead and replace them just this once but that this was a one time deal. About four months later we still did not have our cusion covers and after many phone calls again we finally got a tracking number out of them.

The day they were supposed to be delivered we never got them. Come to fine out they sent them to the wrong address. After prying the address out of them my husband had to search for them. They indeed were at someone else's doorstep. These covers lasted about 2 months and then again started to rip. They refused to do anything for us. I finally gave up after many attempts until the sofa zippers broke. I started calling again a month and a half ago and go no where the first two tries. Finally a lady told me they will not fix them even though they have been broken since we purchased the sofa in May of 2003. She told me that these covers were available for purchase for $150 each cover!

This sofa only cost us $800 but now I have to pay $600 to get these covers replaced. I told her to check to see if they are available and either way to call me back because I cannot handle my couch looking like junk. I put these sofas on the Levitz credit card and that is a hole other issue in it's self. After all this Levitz offered me a $25 credit for all of my trouble. Everytime I call their CS dept to complain about this sofa they remind me about my $25 credit. Keep it!!! P.S. The bedroom set is horrible also! The armior door fell off and we can't fix it.

We purchased a sofa and loveseat from levitz in March 2005. About a month ago I noticed that everytime you sit on the sofa it makes a noise and it sinks very deeply. The sofa also looked like it is sinking on one side. I also noticed a tear in the fabric under a cushion on the loveseat. I contact Levitz customer service department and they arranged to have a technician come out and look at the furniture since Levitz does have a 1 year guarantee on all merchanidise (as per the back of my receipt). The tech arrived and concluded that both peices were unrepairable.

I called Levitz customer service a few days later and asked them when can i expect the new peices to be delivered. I was placed on hold for 20 minutes and then a supervisor gets on the phone and tells me that the technician was erroneously sent to my home and that a service call should have never been placed. We are no longer in their servicing market and they will NOT replace anything. They also told me that they are no longer Levitz and they are not honoring anything Levitz previous commitments.

I told her I was going to contact the Better Business Bureau and she told me to do what I had to do! This does not seem right or legal. I did go on the Levitz website and it does say that the new owner promises to uphold Levitz service standards and all their previous commitments. I am now stuck with furniture that is visibly broken!

Three pieces of furniture were purchased on Nov 25, 2005. The promised date to get to pieces of furniture was 2 weeks from the day it was purchased and the third piece was going to be available in the begining of January of 2006. When it was time to pick up the furniture a representative from Levitz called to say that the pieces were not going to be available until 1-25-2006 because Levitz had gone bankrupt and the merchants were not getting paid until the new company paid Levitz' the debts thus I could not get my furniture on a timely manner.

When this was mentioned to me I wanted a refund and they proceeded to explained that because the previous company went bankrupt I could only get a refund throught the Bankruptcy Court and it was not guaranteed that I would get my full amount back. For this reason I decided to wait until I got my furniture on 1-25-06. I waited when it was time for me to get the furniture and Levitz said on 1-25-06 that the furniture was damaged that the they were going to reorder the pieces, the promised date then was 2-09-06, then it was 2-16-06 then it was 3-01-06 and then 3-30-06.

On 3-16-06 Levitz left a message on my answering machine stating that the pieces had been discontinued and that they were going to give me a store credit.

I ordered a 2 piece sectional in November from furniture.com for $1700. It was scheduled to be delivered on 2/11. The first half of it was, but it came damaged and defective. The other half was not delivered because it was damaged, as well. They told me it would be delivered 3/14. When I tried to call and speak to someone about the damaged piece in my home, it took numerous attempts and I was put on hold and disconnected numerous times.

I was then informed that Levitz had filed for bankruptcy and would not give any refunds to orders prior to Dec. only store credit. I was furious. I was told that it would be inspected and if deemed fixable, I would be forced to keep it. Fortunately, it was unfixable...I then tried to cancel the other half of the sofa that had not been delivered. I called and cancelled it, only to recieve a letter 1 week later from Levitz informing me that it would now be delivered on 3/31, not 3/14...obviously, someone did not get the cancellation message, even after I asked for a confimation # and/or for my cancellation and was told that it was not their policy to do so.

After numerous calls, I requested to speak to supervisors and was put on hold for over 25 minutes and forgotten about or disconnected. This infuriated me even more. I finally was able to speak to a rep who told me the original person who took my cancellation did not have the authority to do so...He told me that I would be able to receive a new couch in place of my damaged one...I did not want the same exact couch, so I fought with him until he said I can have a store credit for the full $1500, 3 business days after the couch is picked up. ($200 of tax and delivery would now have to be disputed with my credit card company) I am currently awaiting the pickup of the couch and my credit.

I purchased a couch from Levitz 5/18/2005. On 1/20/2006 my couch is falling apart I am very angry about this, I purchase insurance from guardsman for my furniture in the event something should happen to my fabric they promise to fix or repair my couch. Lo and behold as I mentioned above my furniture is falling apart I schedule an appointment for a guardsman representative to inspect my couch, app. was from 12-4pm no one showed up. I called the department and was told the technician is running late, I am still waiting on the technician.

Their service stinks. A friend of mine bought a bedroom set from levitz, it took them 6 months to get it delivered. they told her upon purchase her furniture was in stock but her delivery was late she demanded a refund but they tried to issue a store credit instead she eventually received her furniture. I would like my money back I do not want them to replace my couch under the insurance agreement.

On Oct. 16, 2005 we ordered furniture from Levitz, a sofa and loveseat. They asked for a check for the depoist, which we gave them. The check cleared our bank the next day. After many changes in the delivery date and false excuses we cancelled our order on Nov 28, 2005. We were told a check would be mailed to us and we would receive it between 12/6 and 12/14, 2005.

Same as with the furniture, we did not receive the check and got lots of excuses for the delay. On Dec. 26, 2005 we were told that the new owners of Levits would not honor any contracts or obligations made prior to Dec. 17, 2005. We were told we would have to have an attorney contact their attorneys for more information.

(Editor's Note: Levitz went through a bankruptcy proceeding and Lois was most likely one of the thousands of unsecured creditors who received nothing on their claims.)

I purchased in Sept 2005 a living room set, it was delivered on time, but the love seat was damaged, Levitz sent someone to look at the damage and stated it could not be fixed they had to replace it. Since October they have given me several delivery dates as to when I will get the replacement and keep cancelling. It is now Feb 25 and I still do not have a new love seat. I have gotten no help from them at all.

My wife and I ordered a dining room set on September 20th 2005 from Levitz Home Furnishings. We were promised delivery in October, 2005.

To make a long story short the delivery date was pushed back so many times that we still have not received our furniture at it is 2/23/2006! I have gone the store several times, spoken to managers and sent e-mails. Several times we were promised a delivery date only to be told it had to be changed. Levitz sent me a $240 merchandise credit, with which I can do nothing - we just want our dining room set.

The set was paid in full on a credit card but federal law restricts the time that you have to make a claim. We had been fed a line of BS from everyone regarding bankrupcy proceedings, new owners etc. This is the WORST service and company with which I have ever dealt. Now we are going to be forced to puchase a more expensive set that we don't even like at much. The customer service here stinks. I really hope I can save someone the headache of having to go through what I have gone through with this company.

My wife and I purchased a new bedroom set. One of the pieces was damaged upon delivery, but we did not see the damage until after the delivery people had left (of course, being private contracted delivery people, they did not mention the defect). It was on the back of one of the nightstands. I called Levitz, who sent a person out to inspect the furniture. A week later, I received a letter saying that Levitz agreed that it was a manufacturer's defect.

Four-and-a-half months, many phone calls, and many false promises later, I finally received a phone call saying that the part could not be sent to our market and that, initially, a store credit of half the purchase price of the merchandise could be sent to us. However, when I relunctantly agreed, because Levitz "closed" their market in the state of PA, that they could not even send us the store credit.

I then asked for them to send the store credit to a family member who lives in an "open" market in Northern NJ. I was informed that was not an option because the case was regarding a purchase in PA. Interestingly enough, I can go to Furniture.com (Levitz's online furniture store) and purchase the exact same nightstand. So the piece is still being manufactured and therefore the part is still being manufactured. Levitz has filed for bankruptcy in PA, and I completely understand why they went bankrupt. Customer service is key when dealing with large pieces of furniture that need to be delivered and repaired, if defective. And Levitz (including the parent company) has terrible customer service. So basically, I'm stuck with a broken piece of furniture that cannot be repaired and the entire bedroom set no longer has a valid warranty on it.

I have a defective bed mattress and box spring, I purchased from Levitz.There was a technition that came to my home to inspect the items,However in his initial report he found that the mattress was visibly defective, but no gave no real attention to boxspring. After I explain to Daniel that I personally felt springs bulging from the left side at the foot of the boxspring, and the springs on right side were straight, his words to me were "we are only going to replace the mattress".

My husband and I ordered a living room and bedroom set from Levitz in November 2005 before we were moving to our new apartment. We moved in to the new place on November 15 and were living with no furniture at all. My husband, 1yr old son, and I were sleeping on an air mattress. We were originally given a date for early December 2005. The day before the delivery I called the store for the time frame and they said it was pushed back to February 2006. They supposedly sent me letters to inform me, but I never received them.

When I did get the letters they were post marked after the delivery date. So I wouldn't have known that my furniture wasn't coming until the day of my scheduled delivery. I ended up having to go back to the showroom in Staten Island and I was told that nothing could be done for me. I ended up choosing 2 totally different sets in order to get them delivered sooner. Then the day my living room set was to be delivered the driver never showed up and then had the nerve to tell customer service that no one was home at the time of the delivery.

Not to mention that the driver said he showed up after the time frame we were given. I had to wait until the end of January 2006 to get half of my bedroom set. The other half was scheduled to come on Friday Feb 7th, but yet again the driver never came and then told customer service that no one was home for the delivery.

Purchased a credenza and mirror which was displayed and described together on their website as a set with one price. When we went to the store they priced them separately. Because the credenza was on sale until only the next day, and it was the only one in the state of NJ, we took it. We were given a discount on the mirror (which we're now told we cannot return because it was marked down) and told to call Cust. Service/Corp and if they ok'd the fact that it showed as a package online, he would honor it and adjust the pricing.

Cust. Serv/Corp tells us they can't make adjustments--only the store. Both are finger pointing. Then after two days for a total of 6 hours on the phone the Store Sales Manager finally admitted that she could make the adjustment, and WOULDN'T. Every time we tried to explain to everyone and to show them other examples of how what they were telling us was inconsistent, we would be hung up on, transferred, or told they weren't there so they can't comment -- in addition to "that's not what's written here" Well who the heck do you think wrote the notes? Not us. It was their company employees and the notes were written to their benefit.

I purchased a sofa from the Levitz store in Stevenson Ranch, Ca. in June of 2004. Approximately 6 months later, the two cushion covers started ripping. After several attempts to contact Customer Service, I had to go into the store and have them contact them for me. An appointment was made to pick up the covers and were picked up when promised. I was told new cushion covers would be sent out in 2 to 3 weeks. Surprise, they never arrived.

Each time I called I was given another delivery date. I believe it was the fourth call and I was told there was a problem with the order. Appears it got lost but was promised everything was straightened out and I could expect them to be shipped by Jan. 10, 2006. Nothing. Called again and this time was told someone would have to call me back.

Two weeks later, I received a message saying the manufacturer no longer makes the covers but and they did not know if my back order would be filled and if I had not received them by the end of February or beginning of March I should call Customer Service and see what was up. It has been 7 months since they took the cushion covers and I would like them to either get the covers sent to me asap or they can refund the price of the sofa. I am very frustrated, as I am sure many customers are, and want this resolved but do not know what to do to get some results. Thank you so much for anything you can do to help me with this situation.

Part was due to arrive in January 2006. No personal contact with Levitz. Keep sending me the SAME e-mail (sorry for your inconvencince trying to track order) I have even asked for a simple phone call. They are so unprofessional I don't know how they are still in business. I just want the part so I can have them install it. And be done with this compnay! Also a chair I purchased has had to be adjusted 4 times now. I spent over 3,000 for this furniture. Never again with Levitz.