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La-Z-Boy Furniture Galleries

La-Z-Boy
• Sales Practices
• "Lifetime Guarantee"
• Wrong Model
• Delivery Delays
• Sofa Problems
• Graphite Stains

For many consumers, the recliner is the best place to spend the evening. If you're among them, heed the advice of the La-Z-Boy customers we've heard from:

• be sure you understand the terms of the warranty;
• be very clear about what model you are buying; make sure the model is correctly specified on the invoice;
• be sure the anticipated delivery date is specified on the invoice;
• be certain the specifications of the model you're ordering are the same as the floor model you see in the store; and
• pay with a credit card. If the item doesn't arrive on time, or if it's the wrong model, you can dispute the charge through your credit card company. If you pay cash or write a check, you have very little leverage.

Keep copies of everything and if things go wrong and the store refuses to make it right, don't hesitate to go to Small Claims Court. It's your best hope of getting matters straightened out.

A last word of advice: Don't get too la-z. Whatever your age or physical condition, it's important to get up and move the carcass around every few hours.

Here are a couple of the most recent complaints:

Babette of Winston-Salem NC (12/31/08)
In 2005, my husband and I purchased the Elliott Sectional Sofa including the 3 seat sofa and the chaise as well as a matching ottoman. We paid over 3600 for what was supposed to be a quality product with a fabric that was supposed to hold-up well under normal use. Just after one year, we started to notice that the fabric on the chaise was wearing away. Granted I sit on the chaise every evening but I certainly didn't expect the fabric to fall apart that quickly. The back and seat cushions on the chaise have also completely broken down.

Here we are, almost 3 years since the purchase, and the chaise of my couch looks like it's 15 years old! I've bought far less expensive furniture that has held up way better than the the La-Z-Boy furniture. I can assure you of one thing - I'll never purchase from La-Z-Boy again!

Louise of Woodridge, IL December 30, 2008

Louise of Woodridge IL (12/30/08)
We looked at a Grandfather Clock selling for 350 at the warehouse sale, we asked the salesperson if there was something wrong with it, he just said it was a real good deal. When the clock was delivered the delivery man told me to sign that it was received. I signed it & asked if he could help me put it together, he said no & ran out the door. Turns out the clock doesn't work due to parts missing, not even a handbook or directions came with the clock.

When I called La-Z-Boy, the rep on the phone was rude, she said I should have known parts were missing & the sales associate wouldn't have any idea there was a problem, how would he know. This was complete misrepresentation, there should have been a sign saying parts were missing. I will never go to a La-Z-Boy store ever, they cannot be trusted

Ann of Winter Garden, FL December 27, 2008

Ann of Winter Garden FL (12/27/08)
Purchased a sofa 3 seat + 2seat and a love seat. within 6 months it is falling the material is going into holes. They are offering to exchange but they have nothing the same and everything is is a lot more expensive. So the realty is they are offering to sell us something new on a part exchange basis. They have told us if we don't exchange by February the deal is of. How can they sell rubbish and then try to dictate the terms. Very dissatisfied and will never buy from Lazeboys again, we have used Ashley's and found them to be far cheaper and better.

Sue of Marana, AZ December 27, 2008

Sue of Marana AZ (12/27/08)
I purchased two couches and two recliners in August of 2006. Both of the couches have totally broken down in the back and look like furniture I have had for 10 years. I am almost embarrassed to have friends set of the furniture. These pieces of junk were not cheep either. I have never felt like I wanted to picket someplace but I would love to stand in front of the store I purchased the furniture at with a sign that says buyers beware what you see in the store is not what you get. I also called and complained sent letters to their main office with no response. I think we should all get together get an attorney and file a class action law suit.

Steve of Las Vegas, NV December 23, 2008

Steve of Las Vegas NV (12/23/08)
We purchased a leather couch from La-z-boy a little over 2 years ago. In the last 4 months, we noticed that the leather was becoming discolored. This was not due to any spills or extreme wear. All we've done with the couch is sit on it! But the dye is obviously defective. I called the La-z-y Boy store we special ordered the couch from, and they sent me to their service department, who told me there was a 1-year warrantee on the leather. They wouldn't do anything further, unless I wanted to pay them to come out and try to airbrush the discolored sections of the couch.

I wrote La-z-y Boy and expressed my dissatisfaction, using their website. They returned a reply that said the warantee is for one year. That's it. No, Sorry for the fact that you spent more than 1000 on our product that should have lasted 10 years. Just what felt like a brisque kiss-off. The couch is beginning to look like a second-hand store reject. In addition to having virtually no customer service on this, they offered nothing in the way of what I might be able to do on my own to try and fix this. I intend to tell everyone I can about the negative experience we've had with La-z-y Boy, and to never purchase another product from them. But this won't make our too-expensive purchase of thier couch look like a quality piece of furniture.

Debra of Bayonne, NJ December 17, 2008

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