Complain about a product or service

Lacks Furniture

Pharr, TX

Isabel of San Juan, TX, writes:
My husband and I bought some furniture at Lacks totaling up to $7,647.38 and we gave a down payment of $3,800. With insurance and all other charges we stayed with a balance of $4,654. This sale was done on June 22, 1999 and on October, 1999 Lacks repossesed all our furniture because we had not sent in a payment.

My husband is in jail at this time and I was having trouble making the monthly payment and Mr. Barrera and Diana Trevino was also aware that Mr. Barrera had given me until the 15th of October to come up with the money for the remainder of the balance to save my furniture without them coming to pick it up.

My sister in law was going to help me pay for it but when we went to the store they told us that they had decided not to give us the time they had told us to pay for it which was on Oct. 15th.

The manager just didn't want to deal with us anymore so they had our furniture picked up. We lost everything, got no money back and that was that. They told us they had a court order to pick it up but we were never shown the court order.

The furniture was picked up and we were never able to do nothing about the lost money. They would not even let us keep any piece of furniture for the money we had given down. Is there something we can do to get some of the furniture or money back?

I have no furniture in my living room. My physical and emotional state is very depressing right now and coming home to see my empty living room is no consolation. Just one more downfall. I am having trouble paying for my debts but I will do my best to see that they will get paid. I need help at the time until I can get back on my feet. My sister in law was going to help me with the debt but they didn't give us a chance.

Bryan of Harker Heights, TX, writes:
On April 20th, 2000, my wife and I placed a special order for a couch and also purchased an entertainment center. The total purchase was $2,944.38. We paid $776 as a down payment until the couch was made. We were told that it would be 8 to 10 weeks before the couch would be finished.

On June 6th I called Lacks to check on the progress (long distance), and they could not find my name in the system, they said they would find out for me and call me back. They did not call back.

I waited until the tenth week and I called again (Jun. 26). I got the same response. I asked to speak to a manager and David answered the phone. He said he was going to call his home office and find out about my couch, then he would call me back. Three hours later I called back. He told me it was going to be a couple more weeks. I placed calls on July 3rd and July 4th trying to find the couch. No date could be given.

Finally on August 8th I received a call from Ron Sancher stating that the couch was due to arrive soon and we needed to set up a delivery date. He said that Thursday the 10th and Saturday the 12th were all booked, but he could schedule me for the following Thursday for delivery. I then called and spoke to David and asked why I was going to have to wait an extra week to have my couch delivered when he had told me as soon as it arrived he would put it on a truck and get it to me. David told me the couch was not in the store yet and he would personally call to set the time to deliver. He followed that by saying the couch should be in his store on the 11th.

On Wednesday the 16th I called again. The lady at sevice desk said my couch was in and she could get it to me on Saturday. I asked to speak to David, and he said two of the three peices were in, he was still waiting for the third piece. He said that it would be in either tomorrow or the next day. I said "then it will be in my house on August 18th", and he said "yes." We are going to see if David can follow up on this claim.

The problem I have about the whole situation is that I had to be the one to make contact with them all the time and all the phone calls were long distance charges. On June 8th, we asked to have the entertainment center delivered. They told us that we needed to pay off the balance of the entertainment center before it could be delivered. I felt that to be reasonable, so I drove to Temple (35 miles) to pay it off. When we got there, my wife and I decided to pay off the couch as well because it was supposed to be in soon and we did not want to drive back to Temple. We paid the balance of $2,168.38.

Here we are more than two months later and we still do not have our couch. Lacks has done a poor job of keeping me informed about my purchase. I feel that I have been lied to and kept in the dark. I feel very frustrated about the whole situation. All the information I have been able to gather, I had to get. No one called to inform me of anything, and when I did talk to them I felt that I was getting a lot of double talk and lies.

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