Lacks Furniture

Round 2- Apparently store policies have changed at all Lack's Furniture stores since 2008 and they tack on the "mandatory" property, liability insurance to your account and if you do not fax or provide a copy of your existing homeowners or renters insurance within 30 days, they will include this insurance and you pay interest that is accrued on top of that. Their associated claim to give your this information but in fact do not. They manipulate consumers into believing that their insurance is "mandatory."

This is fraud, the manager Mr. ***, at the SW Military location in San Antonio has poor managing skills and refers to his employees as "my girls" when stating that they are trained to inform all customers of the insurance policy. So very disgusted and disappointed at the shallow, greediness displayed by Mr. *** and his "girls" of losing a long time customer to gain the measly insurance cost of $1100. I will happily take my business somewhere else but please always read anything before you sign! If it takes your 30 minutes to read it then by all means do it. If they cause a fuss, that should indicate a red-flag!

When I bought my brand new house, I purchased furniture and stated I had my own home owners insurance. The representative that drew up my contract stated that their insurance was "mandatory" and never informed me that I had 30 days to show proof of my insurance. I continuously attempted to contact someone at the store and was told the same thing. After I had read the fine print and repeatedly I was passed the buck about the insurance.

I would have never purchased furniture there if I had known how unprofessional and misleading the reps. are at Lack's. Well into a year later, my relative bought furniture from Lack's and said she did not have to opt. for the insurance. The opposite from what I was told! As a consumer, I am so disappointed and disgusted to know that "big box" companies all care about is making their profit. Furniture has a ridiculously huge mark up to begin with and all I wanted was not be charged their ridiculous insurance fees. Their corporate office is just as non-responsive, but actually it is the customer service department.

I am $1,100.00 out of pocket plus interest accrued on top of this.

to this day i have a few pieces of furniture i have found on side of road or stuff people have given me. i did eventually rent furniture for my living room just so i could sleep on the sofa since i have no bedroom furniture. i dont intend to keep cant afford it. i was just very hurt by her attitude with me.

I ordered a dining room set back on March 1st and it was suppose to be in on March 17th. I called and checked on its status several times and just got the run around every time. Finally, on April 12th, I decided I had waited long enough and I wanted a refund. I requested my refund and was told I would be getting it in the mail in 5 days. Now, we are on day 15 and I still haven't received my refund. Again, I have called several times and just get the run around. I always do business with Lacks but after all this, I will never buy another thing from them again.

I bought a recliner back in 2008. Within a few months, the fabric began to unravel. They replaced the chair with a floor model. Now, the floor model has began to unravel - they refuse to replace this one. Mike was so rude and condescending in his call with me. I wondered if he realized he was speaking with a customer. He abruptly hung up on me and basically left me screwed with no options. It seems to me that their "Excellent Customer Service" policy only applies to them hounding you at the sales floor when you're buying. You can forget it once they have your account.

I purchased a mattress and bedroom set for my son on Nov. 21, 2009. Since we all work and Lacks cannot give a set time for delivery, we had to pick up the items ourselves. My son went to the warehouse on Nov. 26. The warehouse employees placed and secured the items onto our trailer (which now they are denying).

A few miles down the road, cars were flashing their lights and honking at my son. The mattresses had slid off the trailer and into heavy traffic. He made a u-turn and drove back to discover someone had actually taken the mattresses off the street! Then we contacted the warehouse immediately and were assured that everything would be "taken care of."

We asked if we should call the police and were told that a police report was not necessary. We were told to call back on Friday (the day after Thanksgiving). After many, many phone calls and assurances that our items could be replaced, we were instructed to file a police report. I did so and had the case number faxed to the claims department.

Over the next several weeks, I made many phone inquiries, only to be given a different name and number to call each time. After 7 weeks of phone calls and false promises, today, I'm told that essentially this was all our fault and that Lacks accepts no responsibility in this situation and that our protection plan will not cover the items because they were stolen off the street and not out of our house!

I have been a loyal Lacks customer for over 10 years. I've spent thousands of dollars and have always paid on time or even early and more than my payment amount. I have never filed an insurance claim in all of these years. Now, the one time I need help to rectify this situation, all I've received is the runaround and condescending attitudes from their employees.

So apparently, I'm left with 2 options: either pay for items I never received or refuse to pay and ruin my credit. I wish that I had known that Lacks really stood for "lacks customer service."

I ordered a recliner and a microwave. As soon as I got the recliner home it started making popping sounds and the bottom of recliner was loose and turning to the right. Has been repaired 3 times and still wont work. Tried to get a replacement, they wont do it. I refuse to keep paying for a bad chair. They are threatening to mess up my credit and take back the chair with no replacement. Will fight back.

in july 09 we bought lanes rocker/recliner at lacks,they said chair has lifetime warranty and all furniture has 1 year guarantee,2 months later leather burgundy was fading to light red,looks bad.we went too store to speak to manager about chair,salesperson told him we were there and returned to tell us he was not going to speak to us.is this what lacks means in tv ad saying"we take better care of you"i then emailed complaint to corporate office,they said fading was wear and nothing they could do. i say chair fading in 2 months is poor quality material.later contacted store manager by phone,he said there is NO WARRANTY on material fading and lacks has NO MONEY BACK policy,this is what we should been told upfront when we asked.i saw tv ad and sent letter too karen lacks asking for refund,no response.the people we did talk too were very rude.i requested refund and was denied.consumers want option to return problem product for refund too buy what they want and where they want to do business.people need to shop around because some (not all), like lacks once they get your money,you can not get it back.

I have bought through Lacks Furniture and am very displeased with the service provided. We bought a whole house full of furniture: bedroom set, dining room set, sofa, mattress, stove, refridgerator and washer and drier. The stove became a hassle, they sent out the wrong plug, it was supposed to be 3 prong and they sent one with a 4 prong. They sent someone out to replace the cord and brought the wrong cord ( another 4 prong) this happened 3 times, after about 2 months of this I finally had an electrician come out and replace the outlet to match. Money out of my pocket. The delivery guys had put together our bedroom set, it was a nice canopy bed, that they put together wrong. Due to this the top of the canopy bed fell off, it was so heavey that it destryed the nightstnd and the headboard and lower railing, after about a month of getting the run around and threatening to sue, they finally came out and replaced everything tht was damaged. The dining room table was a nightmare, it came with the wrong chairs first of all, they were returned and brought out more chairs, again wrong chairs, one more time and they were right finally.

After some time the table got some scrathches on it, under the platinum plan that costs an extra 400 dollars we got the table repaired. The guy came out to refinish it but had to stop in the middle of the job. The next time he was supposed to show up, he didn't we called and was told he no longer working there, they would send someone else. Several weeks passed with many phone calls and the ussual runaround, and finally they told us they did not have anyone that could fix it, they replaced the table with a different table than was originally purchased. The sofa began to fade after less than a year, this took almost 4 months before we could get them to come out and fix it. When the guy did finally come out he reapolstered the wrong section and we had another month of arguing with them before they sent him back out to do it right. Our mattress has been laying on out bed for 2 and a half years now, never moved except when the bedroom furniture was replaced, I moved the matress and on the bottom is mildew growing all over it. Nothing has ever been spilled on it ever, even if it had the warranty is supposed to cover it.

They again are geving me the runaround and telling me that they don't have to honor the contract because it is under warranty from the manufacturer. I paid 400 bucks for this warranty and it says in black and white they are supposed to cover it, I even called Sealy and they also said lacks is liable for the matress until the warranty is up. My experience with Lacks has been a non stop battle, with overwhelming stress and headaches, I strongly urge anyone that is even thinking about buying from this company, to stay far, far away and shop somewhere else.

I bought a dinning room set in September 2007 from Lacks. Within one year the leg of a chair broke. This chair was repaired by Lacks, however today, 08/22/07, the chair leg broke again. I spoke with J. Clark at Lacks and was informed that because the set was no longer under warranty, they would not fix it. I am NEVER buying anything from Lacks again, and encourage others to rethink a purchase from Lacks, as the quality of their products is lacking.

I got a divorce and received the furniture in the settlement with my ex husband to pay the bill. Lacks called my parents not me and started tell them that I had stoled furniture and I was going to jail. I then called Lacks and I was assurred that this was not the case and nobody from their store would ever discuss my account with anyone other than me.

Two weeks later my daughter was home and two men came to the door asking for me. She told them that I was not there and asked if they could come back when I was home. Chris told her that a constable was on the way and they were taking the furniture in the house. Since I had already spoken to the supervisor I told my daughter to get out of the house immediately. My daughter is 16. The two men that came to the dooe was an african american at least 6 foot about 200 and a mexican wearing a trench coat. Neither guy had any identification. My daughter went to leave and Chris stood in her way and told her she could not leave.

The other guy opened the door and went inside taking the furniture out of the house. I now have charges against both of the guys and hope to find way to get to Lacks furniture.

I was told that they do not get involved in domestic issue and the furniture was not theirs. I explained to the supervisor what had happened and he told me that his guys would never have done anything of what I am claiming

My neighbor has everything on video as well as he watched the whole thing from the house across the way

We wrote this letter to Lack's Furniture Store and this matter still hasn't been resolved. We tried to contact the owners but we were unable to do so because the store managers are blocking the process. Here is the letter we submitted to Lacks Furniture Store.

"We are writing you this letter because we havent been successful with getting any corporation in your Lacks Store in Lubbock, Texas. The problem is we purchased a leather couch and love seat in your store in Lubbock, Texas about two years ago. The leather couch and loveseat is a beautiful set but we have been dealing with peeling problems on the cushion. We have been having peeling problems with this cushion since we purchased the leather set. My husband called several times and Lacks has repaired the cushion several times. Your store decided that they could no longer repair the cushion. Then your store wanted to pick the couch up and give us an in store credit of $719.00.

"Well Mr. L. we feel this isn't fair because the leather set will be incomplete because we will be left with just a leather love seat. The $719.00 isn't enough to purchase another couch. The store manager said that Lacks store has discontinued this particular leather set. I want my living room set to match. Mr. L. when we purchased the leather set and we also purchased the Platinum Plan which we think it needs to be revised. The platinum Plan is designed to repair your furniture but what happens if it's not repairable. The customer is really at a lost.

"We contacted your corporate office to speak with Mr. Bags and he never contacted us back. We spoke with his assistant Jena and she wasn't helpful at all. We also spoke with Bonnie S. and she said Lacks could give us an in store credit of $1030.00 and they would pick up the leather set. We are still not satisfied because we paid $1600.00 for our leather set and yes its two years old but it's still in good condition, and for the two years the leather has peeled. We have looked in your store for a living room set and $1030.00 isn't enough to purchase a nice set. We shouldn't have to come out of our pockets for anything.

"Mr. L. we feel we are not being treated fair. Mr. L. as loyal customers of your store, we have purchased several items such as a stove, bedroom set, entertainment center, big screen TV., tables and leather living room set. Our leather set cost $1600.00 and we feel we should get a new living room set from your store of equal value of the leather set we purchased or allow us to keep our leather set and give us the $719.00 and let us find someone to repair the cushion. Lacks store can pick up the leather set and give us $1600.00 to purchase another living room set at another furniture store. We also know the leather set will be sold to another customer on clearance, so you will make more money off the leather set.

"We are very unhappy and dissatisfied. We have contacted the store in Lubbock, Texas and customer service in Victoria, Texas and no one has been able to help us. We have basically been ignored. We only want to be treated fairly. The bottom line is that Lacks Furniture store sold us leather set that they couldn't or refuse to guarantee and as a result we have to put up with very expensive faulty merchandise. Finally, Mr. L. please help us to resolve this matter. We are not trying to create a problem but we just want your company to be fair. We want this problem resolved immediately. We are looking forward to hearing from you."

08/02/2007 purchased living room and dining room set, total $4439.72. We, my wife Linda and I, have dealt with this store for over 10 years, taking advantage of their no interest for one year specials. We went in to only purchase a couple of chairs, ended up with all the above. This was a no interest special, similar to what Lacks always has. We filled out all the paperwork, Ron doing most of the signing, on multiple forms. Transaction completed, the forms (so we thought) were placed in the convenient Lacks document folder. The no interest was through 2008, so we made $370 monthly payments, $200 over the required $170.

When the delivery was made, we were missing a shelf in the dining table, which was noted on the delivery slip, and I also immediately contacted Julia telling her of the missing shelf. I was told they would get the shelf and deliver it. Over the next 10 months, Linda made a least one trip monthly by the store trying to sort out the paperwork and the shelf, to no avail. So, Linda went in last week, 07/09 to pay off the note and was told we had a regular contract w/ 18% interest, and the contract pre-payment included the "Rule of 78's". She discussed this with the manager "David" who was so rude Linda ended up crying and called me.

My going to see "David" would have not been to "David"'s best physical interest, so I called the main store in San Antonio the next morning. I stated the purpose of my call and asked to speak with a manager. I was transferred to accounting and spoke with "Clyde". I explained the purpose of my call, stating I only had one contract, none of the paperwork I had signed, and ironically, the contract I had and one "Clyde" faxed me, was only signed by Linda, which I know was not the case originally. "Clyde" said he would look into this and call me back. "Clyde" called me back within 4 hours, saying he found only the one document, which I already had. Having paid $200 more than the monthly requirement (which would indicate we were making an effort to utitilize the no interest offer) we created a financial horror for ourselves, when the "Rule of 78's" is put in place.

At this time, having none of the paperwork I signed back in August of 2007, it is simply my word against theirs, but if one would look at our credit history with Lacks, one would find total truth in what I've said. My error was in putting faith in Lacks since we have been treated fairly in our past experiences. I shall try again tomorrow, 07/15/2008, to contact a manager in the main office in an attempt to get this straight.

She was rude, immature, irrate, impatient and overall unhelpful.

i recently bought a table, eight c hairs and two curio cabinets from the anderson lane store in austin, texas. the table was delivered last week march 5, 2008, and i was told the curios would come the following friday. i called for a delivery time and was told they could not find my order, then they said to call back after one o'clock. i did this and theyshowed no delivery for me. i was then toldthe curios were on back order and given to the manager of the store. he told me that my order would not be delivered until the end of the month because they were building a new warehouse between san antonio and austin and i would have to wait till this was done, i asked if i could go somewhere to pick up these curios and was told somewhere in virginia. i paid cash for these items and feel this is a royal run around. no one told me about the warehouse, or the backorder. the initial sales person i dealt with told me they would be here this friday, march 14, 2008 the manager said they deliver my area on wednesdays. seems like Lacks employees dont know which end is talking. he did offer me 200 dollars back on my purchase, but i am hesitant to take this as it may interfer with the rest of my order. i will not deal with this company again

We purchased a dinette set a few weeks ago and all the sales person did was trash talk the competition. Was promised same week delivery and that didnt happen. I've called 3 times to get an ETA and the clerk sounds like she just woke up from a nap or is bored out of her mind. Lack's is lacking in customer service and the ability to produce what it promises.

When we finially got the bed, part of it was broken........Still waining for the part..........Quite frankly, that is the last item I will ever buy from them.

I have shoped at Lacks for the past 21 years. Everytime I make a purchase I always buy the Platinum Warranty. When I bought my Sterns and Foster King size bed set I again bought the insurance and I paid cash. I was told by the sales person that It covered everything and anything. My husband and I had gotten into a fight and he cut the mattress. I called Lacks they sent their adjuster out and I was told sorry Mrs Kelley you paid all that money for a no good warranty. I am ****** and I plan on telling everyone I know.

A chair (Lazy Boy lift chair) was bought Jan 2006. I paid $99.99 extra for a platinum certificate in case of it breaking and couldn't be fixed. It worked fine until Dec of the that year and a new motor was replaced. Then in March 2007 it was making a terrible noise and moved from side to side when we put it up or down. A repairman came and checked out and said it was OK. I called the store on May 21st and talked to the store manager and told him that the chair tilted to the side when I moved it up so my husband could get out of the chair .My husband would have fallen out of the chair if I wasn't there. My husband has ALS and needs this chair. He told me to come in to the store and pick out a new fabric because the fabric that was on the chair was discontinued.

On May 22nd I picked out the fabric and was told that it would take 6 to 8 weeks. Lorenzo was the salesperson that helped me and he called me in three weeks to keep me up to date. The next time he called was july 11 and that is because I called the store a few days before the 11th. Well today is the 8th week and I was told it still wasn't ready because it was a special order. When I ordered the first chair it also was a special order. My husband needs this chair because his muscles in his legs and arms are very weak. I am very grateful that he didn't get injured when the chair fell over. Oh yes I did call five weeks after the order was placed and asked if they could call the company who makes the chair and I talked to another manager named Gary and he promised he would call me as soon as he found out something which he never did. Lacks needs to do some training before they promote someone to Manager.

I personally am very dissatisfied with my shopping experience wit LACKs Furniture. My purchases included 2 complete Bedroom sets, 1 Dining Room set, 1 Living Room set, and miscellaneous tables and such. I have 2 accounts with Lacks and wasn't LET DOWN with their service till I returned with my repeat business. Their INCREDIBLY bad and un-effective Customer Service started when I had a problem with the Master Bedroom set they delivered. It was beautiful and I was happy to own it UNTIL their delivery service installed 3 BROKEN pieces out of 5! On a return visit to replace a SINGLE piece, after a considerable waiting period, they damaged another piece of furniture. It has been around 2 months and I was only able to sleep on my bed a day prior to its malfunction. After yet another visit and more confusion amongst LACKs departments I am not sleeping on their furniture, which I am still paying for, I still own damaged goods and I have been given the run-around (to put it nicelly). Persons who have affected my situation are Yadira and Manager NOE, who work the Pharr location. I need help from someone who can do something about my situation and not from YES people who really mean NO.

I recently ordered a king size bed with frame and dishwasher. The service that I recieved was great once the sale was taking place. Everything that has happened since has been terrible. It took 4 separate deliveries for all pieces to be brought to the house. I have since tried to set up direct deposit recurring payments and have not had the first 2 months deducted from the account. Now, I am in jeopardy of being delinquent because the payments were not taken out on time. Therefore, I could lose my 0.00 percent interest. This is ridiculous and I would never recommend dealing with this incompetent company again.

I purchase lacks gold protection package which cover my furniture shold it ever become damage i bought 4 @ 199 for all the furniture i bought I used this about 4 times in a 3year period and when i called they had voided my protection because according to them i had not report the damage right away .(not true) my complain is this was supoose to be a life time warranty deal I have 4 kids all under the age of 8 . I have spend over 12,000 in this store all paid for and nobody was able to help me get the matter resolve. I did exactly what I was told took phots of the damages very minor . Even send a picture if the techincian sloppy work where he spray the furniture on the wrong areas . And my claim was still denied.

My wife and bought our kitchen table and chairs in Mar 2002, with the purchase we also decide to acquire the additioinal coverage for damage. WE WERE not given any infromation at that time nor have we received any to this date. In Oct 2005 the table top was damaged and Dec 2005 I received the phone number for Guardsman from the Killeen store. I made contact with them, filled out the forms they sent and put down the date the damaged was found. After several weeks I called asking what the staus was. I was informed that our claim was denied because we failed to notifiy them with in 5 days. This nows becomes a larger problem how can we be held accountable for something that we had no knowledge of. If I knew that 5 days was the magical time I would have complied with the instructiuons.

Yesterday I made a visit to your store in Killeen Texas and talked to the manager Nelson who more or less said that they can't help it if we didn't get all the information needed and implied that I was lying about not getting the instructions. I will give him credit he said he would talk to Guardsman about this problem and claimed that he called. The results of the call ended with no help from either Guardsman or Lacks. As a long time customer of Lacks we have now become very bitter and most likely will never buy anything else from your chain of stores. If you are serious about taking care of the customer and the customer comes first you will take care of this problem and make it right. All we want is to have our table fixed and not be taken advantage of. This is a Military town and I served our country for over thirty years and do not like to be told that I am lying .

2 weeks later, I went to pick up my washer and my drier only to find out that my dried had been sold! Not only that, the options I was given by the "salesman" were: get my money back, wait 6 to 8 wks for a new drier, or buy a more expensive one, that didn't match my washer.. When I spoke to the manager, she arranged for a drier to arrive in 2 weeks; but once again, I got a call from the salesman saying that I should go an pick it up at the store... I got a call later that week to go an pay (the credit I didn't want in the first place) so me and my husband went to the store once again, paid the credit in full and asked to talk to the manager so we could pick up the drier... The drier had been moved to the warehouse, which was closed, and we got no call and no notice that we should pick it up else where... We were also then told that the drier we were getting wasn't new, that it was a display item, and we were charged for the same amount as the new one...

We have ben searching to replace our recliners. After three trips to Lacks(total 100 miles) After another hour spent in the show room, We decided to purchase our chairs, of course they had to be ordered, but ok. They had the color, style and to our advantage a drop in price, we are happy. Every piece of furniture throughout the store had a "Power Buy" tag indicating "12 months no interest", another reason to buy. WE proceeded to check out and utilize the "12 Months no Interest" buy since it was available. After filling out the paper work, after driving 100 mile @ 3.09/gallon, after spending at least 5-7 hours with these people we find out the interest free purchase does not apply, because the purchase does not eet their minimum. I asked for the manager and in his smug, I could care less attitude explained "You are supposed to see the Office for details". I pulled the tag off and yes in very small print it states on the tag "See office for details", which means after you have spent your time and money and make your buying decision, Lacks will not honor the "Interest Free" proposal as stated throughout the store. I think this is wrong, false advertising, bait and switch tactic, and pure aggravation. Why were we not told this in advance and why did the manager refuse to address the issue. We will not be back!Buyer Beware! Just another way for Lacks to get into your back pocket!

I became delinquent on my furniture payment after having a/c repairs that cost over $1200 and then a resulting huge electric bill. I was unable to make a payment I expected to make to bring my account current. I previously had emailed this company and politely requested that they not contact me about late payments during work hours. I told them (via email) that they may email me any time, and could call my home after 6 p.m. but to please not call during working hours as personal calls are seriously discouraged during working hours.

I received an email reply within about 30 minutes from a man with the Customer Service Department who wrote "We are in receipt of your email. Please contact our office at

1.800.200.3681 to discuss payment and contact options." I replied that I considered this to be contact, informed him when I expected to make payment, and again reiterated no calls at my place of employment. He replied, saying "Email is not viable contact option for delinquent accounts, please feel free to contact me at 800.200.3681 my extension is 101."

That was July 22.

Today they again called me AT WORK. I immediately told her that I had already requested that they not call me at work. The woman ignored me and asked about the payment. I told her that I would not be able to make a payment until Aug. 16 when I get paid again, to which she replied in a very sarcastic, contemptuous. and condescending tone, "Well, then, you are going to continue to be called."

My husband and I went into lack's April of 2002. We bought a couch and two recliners with no interest for two years. We made all of our payments, in fact, I was a month ahead of schedule. We went back into Lack's April 2003 and bought a big screen tv. We were scheduled to start paying two months later on the big screen. I continued to send in payments on the couch. When they posted the payments they posted them to the tv instead of the couch. I called the store and told then what they were doing and they said they would take care of it. The next month i mailed in my payment for the couch. The same thing happened. I spoke to them again and i was then informed my couch payment was past due and i would have to start paying the interest on it as well. I said i wasn't going to pay the interest and to fix my account. I continued to send in payments on the couch but was not going to send in payments on the tv until they got the payments corrected.

Then the phone calls started and never stopped. I was told i was going to have to pay the entire balance on both accounts in full. I was then bothered by a visit to my house. Kevin came over and said if we didn't pay for it in full i was going to have to go to court and possibly to jail.

I told him i would pay the valance on the couch but was not going to pay the interest since it was them who screwed up. He left here not knowing what he was talking about because he didn't bother to look at the accounts before coming out. We then spoke on the phone several times and he agreed it was there mistake and i could just pay the $136.88 remainder on the couch. I sent it in and it was returned with a note saying they will not except anything but the full amount. It was the full amount. I then called Kevin and he changed his story. He is no longer going to let us pay off the couch interest free. I know I owe money to them but obviously it isn't what they really want. He eneded the conversation with "i'll see you in court". It seems so strange to me that as soon as i was going to have one account paid off on time with no interest they decided to screw it up so they could get more money out of me. Obviously i am not the only person this is happenening to.

I purchased a bedroom suit, not all at one time. The armoire was missing a wood screw on one of the legs. This was purchased 01/03/02. I go in once a month to pay on other purchases. Each time I have been in, I have asked if they would please come fix the armoire. They came on June 24, 2003. In the mean time, I purchased a drawer chest on 12/04/02. It has dents on the left top. I went into the store the following week and asked that they come look at it and also please bring the screw for the armoire. Again, they came to check it out on June 24, 2003. The people that checked it out, recomended that a new top be ordered.

The Manager told me it was not under warranty. Of course not, I tried to explain that I have begged then to come check out the chest for over a year. The only thing he could tell me was he would not honor the warranty. I asked him if he couldn't or he wouldn't and he said he wouldn't. It has been a really bad experience with your store, I have purchased a lot of furniture at your store but will not do business with a company that does not honor its warranties. This would have been taken care of in a timely manner if they had just come out when I asked them. I have talked to the girls that take the payments and to a lady that said she was the manager and to Don Hamilton. He assured me that it would be taken care of. It was a year and a half later. I am really disappointed in the service at your store, I just hope your other stores have better service and personnell than the store in College Station.

After, contacting some corporate personnel the store manager agreed to replace the sofa but we still haven't received anything as of yet.

purchased a tv and told if paid off in 12 months there is no interest no finance charge.tv paid off in 8 months and now being charged finance charge.no late payments at all.

We are very upset about how this was handled by the Lacks personnel and we will not recommend Lacks to our friends and family.