|
Furniture purchases are always hazardous. Our own Lisa Wade McCormick learned this the hard way when she ordered a loft bed for her son from Kids Quarters. Read more ...
Aurika of Monroe, WA August 4, 2009
Mattress NEVER arrived. Cost of mattress (about 300) was never refunded. Had to buy a different mattress (50). Slide never showed up (basically got a less expensive version of the bed). Flag was missing. So another 300 or so was "missing" in goods. Nicole of Albuquerque, NM June 17, 2008
We purchased a bedroom set for our 5 year old son from Kids Quarters Online out of Orlando, Fl back on September 6th of 2007. We were promised it would arrive within 6-8 wks. However, the website was misleading as it stated 2-4 weeks. The end of October we were given another lead time of November and so on through December. This is when I finally spoke to Monique Sola for 30 minutes, who promised me the beginning of January we would have a complete set of furniture and that she would ship what they had at that time in stock, in December. However, I still had a heartbroken child with no furniture.
Come the middle of January, we got another lead time of February and when we had nothing then, I argued for our money back. Edward (CSR rep), claimed that Monique agreed to the full refund and we would see it in 14-21 days.However, he suggested I might want to take it up with the credit card co. for faster response. We did try that, however due to their 60 day regulations on purchases and disputes of those purchases, we had missed our deadline to reverse the charge. (my husband and I had left several messages, by email and phone for Monique Sola and never received a response).
Finally, it is June of 08, we have no bedroom furniture from Kids Quarters online store and are out 1,682.02. I was sick about all the wasted time on the phone with those scam artists and all the worrying I did, not to mention the hard earned money spent for nothing! I am a stay at home mom with 2 boys and my husband is the sole provider. This hurt us too~! Im sorry to everyone out there who has been affected and hopefully there will be some recourse!!!
We are out 1,682.02. Not to mention all the wasted time we spent with these scammers!
Sonia of Orlando, FL June 16, 2008
What a heartbreaking shame! I had a good experience with Kids Quarters. Garfield was always helpful & professional. We ordered a Stanley Young America room to grow set...apparently in the knick of time before major financial problems & poor decisions hit the company. Hopefully the owner will regain his conscience and honor orders from his new company...perhaps a sympathy sale.
E. of Apollo Beach, FL June 2, 2008
We purchased a bedroom set for our son along ith a chair and matching bookcase on 10/06/2007 paid for it up front with a credit card and waited 2 months. Delivery was to have been scheduled after 4-6 weeks. I called numerous times for the following 2 months and kept getting the excuse, it will be another 2 weeks. We were patient until February of 2008 and then we demanded our money back, I received a fax stating a check would be mailed within the next 10-15 business days on 02/15/2008.
It is now 06/02/2008 and nothing as of yet has arrived. When attempting to call Julie De Lucca I get a recording referring me to the company's attorney in their bankruptcy proceedings. We lost the hard earned 1758.46 we already paid for the bedroom set, the anguish and frustration of a 5 year old boy that does not understand how people can be so cold and callous as to accept orders for new furniture when the knew they going bankrupt.
Instead of sleeping in his own room he comes over in the middle of the night to my wife and I's bed asking for his new bedroom set crying. Now I understand this person has a new business from which he can scam a whole new group of people. This is just not right, Mr. and Mrs. Sola are hurting children and their parents.
Katie of Clearwater, FL May 7, 2008
I found the powell sunday furniture online. i had a whole house flood and had to replace everything. I even drove to the location in Tampa to be sure it was for real since I was leery of just online companies. I spoke to Luis. I put down a down payment and applied for 6 months s.a.c. My furniture was to take 8 to 10 weeks. At about 9 weeks I called luis and asked when to expect delivery. He stated 2 more weeks. I left to go out of town for 2 weeks the following day. After returning i called to find they closed their doors. I am out the money and have no furniture.
not only did they take my money they also wasted alot of my time. Now i have to start all over to get my child furniture.
Jutta of Oak Ridge, TN March 30, 2008
Ordered kids furniture 12/13/07, has not been delivered. No responses received anymore to emails sent.
1,183.06 paid, no merchandise received.
Leisy of Windermere, FL March 26, 2008
I ordered a bed and accessories that total 375.00 last July 2007. I never received my furniture. Just up to last week I was in contact with the store manager, Luis. Luis promise me that I would get a credit back and it will take 21 days. He agreed to give me a credit since its been 8 months and I still didn't have my furniture. Today, March 26 I called and the phone was busy. I looked it up online and realize that they filed Bankrupt. I am a single mother and this is just not right!
Joann of Darnestown, MD March 25, 2008
I ordered furniture for my daughters' room in August 2007. After NUMEROUS phone calls and promises of delivery, I hear they are in bankruptcy. I am out 1821.30.
My dogs have a bed. My children have been sleeping on the floor waiting for their new bunk beds. It may sound stupid to people that don't have small children but this was a dream room we have been working on and talking about since we sat down in front of the computer, together, 7 months ago and ordered it. It is a HUGE disappointment which is very difficult to explain to a 3 and 5 year old that just wanted their princess room.
Elsie of Liverpool, NY March 24, 2008
on 1/18/08 I ordered a complete teen bedroom set for 5689.22 , I have not received it, the company has disconnected its telephone, and I learned from your website that they are now bankrupt, but their site is up and they are still taking orders. I will be filing with the FBI Cyberfraud unit, the BBB, and the Florida State Attorney General. I have emailed kids quarters, and they have not responded.
I have lost 5,689.22 and have no furniture to show for it.
Lisa of Seneca, SC March 18, 2008
I purchased a special order bunkbed for my daughters. I inquired about delivery, 6-7 weeks after not hearing from the company. I was told the item was on back order as. The rest of the story is the same as others' complaints. I find myself out 677.85 My credit card company is of no assistance as the purchase was beyond their 2-month deadline.
I cannot get a return e-mail, phone call, nor can I even get through to the company with the phone number I have been using. I want these crooks to pay! My credit card company doesn't even want to look into it to protect others. I am heartbroken for my kids--and steaming mad at being taken for a ride! Is there anyone who can help me, or at least stop these crooks?
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
| 
Print This 
Email This
• 
