Kane's Furniture

The dining room chairs fell apart and Kane's doesn't care. Very poor quality and customer service.

I was in the Clearwater store on Sunday, and was going to buy two chairs to match the set that came with table and four chairs. I saw a wall hanging I liked for $149.99. I asked if it ever went on sale, and the salesperson said no, but she would talk to the manager. She came back and said she could give me 15% off. I told her I had to measure. I wanted the wall hanging, so I went to your St. Pete store, as it was closer. I was told I could not have the 15% off. I said I would just drive to Clearwater store, and get the two chairs, and the 15% off the wall hanging.

The manager said she would give me the 15% off so the salesperson was writing my order, and then told me the chairs were out of stock, and would not be in until April 14. I asked if I could buy the ones off the floor, as you have 4 in St. Pete, and 4 in Clearwater, and they said no. Being a snow bird, I have to leave April 9th after Easter. He told me that I could not get the 15% off the wall hanging. Really my friend and I have shopped at Kane's for 11 years, and have sent all my friends to your store. I have spent too much in your store to be treated like this but I will not be back. I think your staff was combative, and ** is so out of line. For $20.00, I will never shop in your store again. I will replace all four chairs, rather than buy two from you.

I went in on Saturday, February 3, 2012, to order furniture. The saleslady told me it was on backorder, but it would be in in 2 weeks. I received a call on Sunday from the delivery company saying it would be there on Thursday, February 9th. I scheduled for my old furniture to be picked up. I was then contacted and told it was a mistake and that I would receive a call later. I then called and canceled the removal of my old furniture. The saleslady called again and stated that the furniture would definitely be in on Saturday, February 17th. I didn't hear from the saleslady so I called and was told it might be the 24th. Now at this point, I have no furniture and I still don't have a firm date on delivery.

The company offered me a $100.00 in store credit and an apology that means nothing at this point. I then requested a refund for the purchase amount after they said it would be the middle of March before my furniture would be in. I also requested a refund for an end table that I purchased on a different day. I received a refund for my furniture and I am still waiting for the end table refund. This company has been so rude and has not communicated with me. I have initiated all the correspondence.

I bought a dining room set (table and 4 chairs) in April 2011. Being a snowbird, I did not use this furniture until November 2011 and one chair had a wobbly leg. I called Kane's in early December and they sent a rep who said he needed parts to fix chair and would order. I called Kane's in mid February and the customer service rep said no date yet for delivery of parts. I called again March 2nd and am now told part will be here in early May. What a deal. 5 months to even get a small part to fix this chair. Do not buy from this shoddy company. Their service is terrible.

I wanted to purchase a desk and living room furniture. The salesman told me that there would be a free television with the purchase and free financing for two years. I told him that I would have to measure for the desk and would return in two days to purchase the items. When I returned to purchase the desk only from a different salesman and after the transaction, I was told by the salesman that the offer for was only for one day and that they would not honor their handshake deal made to me two days previous. I was also told that the free financing now is only for one year now. I spoke to the store manager several times since and all I got was sorry!

I spoke to Christine, a customer service manager, at the corporate office and she indicated that she would investigate the problem and get back to me. She never did. This company and its employees lied and did not honor their advertising. If I would have been told on the first day that I was in the store that their promotions were only for that day, I would have given them a deposit on the item to hold the item and promotion until I had a chance to measure.

Their response was, "We are not to do anything about it". No apology was offered. A letter was sent to the president of the company with no response. A complaint was filed with the Better Business Bureau, the response by Kane's to the BBB was a total lie.

I brought a Sofa and Loveseat from Kanes Furniture in Tampa November 2010. What a disappointment it was. Within six months, the sofa started to sink very low every time anyone to sit on it, so I called Kanes and they sent a tech out, and he said it was the cushion. So they replaced the middle cushion of the sofa. I thought the problem was solved. (Not). November of 2011, I called them again with the same problem and this time I was angry because it's not the cushion. I feel that the sofa is a defect. So they sent a tech out again. And of course he said it's the cushion again.

I called the Kanes store where I purchased the furniture many times to talk to a manger. Either they're too busy or they would call me back and as of today, no call back. I just wish I would have read the complaints before purchasing the furniture. The sad thing about it is, Kanes doesn't stand behind their product and I don't understand why Kanes are still in business. So now I got to purchase new furniture because I'm so embarrass when I have friends come over and they sits on the sofa and it's like their sitting on the floor because how low it sits. I would advise anyone who need furniture or etc.. Please read the reviews before you make a costless decision like I did.

I purchased a set and when it was delivered the front right legs were put on incorrectly. Rather than returning, the delivery man removed the legs and hammered back on. This makes me sick and it shows the lack of quality watching your brand new furniture being torn apart and put back together again. Also, the ottoman isn't here yet. My contract states end of January beginning February; then when I called, they said end of February but now mid maybe sooner! I will never deal with them and their cheap furniture again! I want my money refunded so that I may go elsewhere!

We need your help with a similar complaint against Kane's Furniture. From this thread, and the numerous other postings in the internet, there appear to be droves of potentially dissatisfied (former) customers. The company has sold us defective furniture, and is failing to honor its lifetime warranty, and I was wondering if you'd personally speak to us about your experience with Kane's. We have no way of contacting you directly, and need your help to hold this company accountable. Please email me at **. This is a time sensitive matter and would appreciate your replies ASAP (it is currently January 22, 2012).

They sell defective products and blame it on the manufacturer. And they refuse to provide full refund. I ordered an Avalon reclining sofa and loveseat on 12/26/2011. The salesman claimed that this was their "best selling" set. The loveseat was delivered damaged. It took me 2 1/2 hours in their store to get this resolved. They blamed it on their internal accounting systems. After using the sofa for one weekend, it felt like a 2x4 was in the middle of my back. Their technician came out to review the problem and was able to quickly see and acknowledge the problem. He told me the store would be in touch.

After several days with no return call, I called the store. The first person told me that they could repair the sofa and would not refund my money. The second person (same call - store manager) told me that the sofa on the floor was the same and therefore the sofa was made "according to manufacturer's specification" and they would not refund my money. After applying pressure, I was told they would take it back, but not without charging me a restocking fee and that I would be contacted the next day to coordinate pickup. It has now been a week with no call.

First, there is no way that the sofa they delivered to me was made the same as the one in the showroom. I sat in the same position on that sofa and did not have the same experience (I would not have purchased the sofa if it did). Second, to have a sofa that is unusable (as acknowledged by their own technician) and refuse to provide a full refund are inexcusable business practices. I now have the sofa sitting in my home waiting for their call and the return. I have since purchased a La-Z-Boy set directly from the La-Z-Boy store. It is made in the USA and incredibly comfortable. This is my third set from La-Z-Boy. They deliver products undamaged, are incredibly well made, and have never had a problem in 15 years of ownership. I tried to save a few bucks and it came back to bite me. Do not believe their quality and customer service claims.

This is a follow-up to the complaint I made on December 2, 2011. Kane's called and said they were sending out the part and a repairman on Thursday, December 22, which they did. The part was the wrong one. I was told that someone would call me within 48 hours. No one called. I called them after a week and was told that someone would call me back. As of today, (January 04, 2012) no one has called. I bought this recliner, August of 2011, and still can't use it. I see why Kane's offers a lifetime warranty on the furniture because they have no intention of honoring it. No one honors anything they say at Kane's. This is the Ocala, Florida store.

Savon took advantage of a disabled person. I explained that I was going to get a chair from a disability store. When the salesman informed me that the recliners had a lifetime warranty, I was skeptical but he assured me I would have no problem with this motorized recliner. I also paid 75 dollars for the leather protection and was told if there were any stains, holes, or rips - I mentioned even from a cigarette that the leather would be replaced. Less than a year later, the $581.99 recliner started to cave in on the right side.

I called the store and they used a stall technique to finally get a tech out, who was rude and took lots of pictures, flipping the chair all over the place. Then, he told me the cushion had to be replaced. He said nothing of the base of the chair, which sits about 3" lower on one side or the right arm rest that was starting to get loose. Over a month later, a box showed up with just some foam cushions in it, no springs, which were shot. I weigh 200 pounds, not a guy who crushes furniture and complains.

After a month or so later, they finally told me corporate says it's a wear problem and not covered. Do they think people buy recliners not to sit on? A lifetime warranty for a recliner at Savon means absolutely nothing at all, as does the extra 75 dollars they conned me out of. I would never recommend Savon to anyone, and their lifetime warranty is just an advertising gimmick. Oh by the way, my grandmother and her war vet husband also are having the cave in problem on their recliner sofa and they weigh half than I do. This is what I'm left with, a junk chair and a box of foam.

The manager had someone call to tell me "Too Bad" 2 days before Christmas. Don't get ripped off like I did by this store. Over 600 dollars down the drain, and a box of foam to put in the garage, the chair I got at Big Lots for 200 dollars was better built. It's the white recliner in the photos above. It is total garbage. Shame on you Savon! You could have at least taken this chair back for store credit, let alone the 75 dollars for the worthless leather protection.

A followup to 10-29-11 complaint entered on this site. I know Kanes is aware of my entry. How Because the manager politely mentioned it to me when I inquired about my chair from hell. Well, 1st of all, when I paid $374.49 (1-31-11) for a recliner it was about 3-weeks late for me to have to pick up.

After 2-3 service calls, Kanes said they had ordered a new chair bottom on October 15 and the new one should be in about November 15. I do believe the service man showed up on December 7 (Pearl Harbor Day), how ironic? The chair is still not OK. The manager said on December 23 that he would order a chair change-out. On December 30, I called, Kanes said they would have to send a service man to inspect on January 4.

Two new sofas delivered in disrepair and delivery men could not repair them and their service department couldn't schedule a date to come and repair them until two weeks later. The service guys showed up a day early. We were not home and then they could not reschedule for another week. So we will have the two sofas for over three weeks and will be unable to use them. To deliver sofas in disrepair is bad enough but to not come out to fix them for three weeks really is unacceptable. I told them I would register complaints online about this and they obviously don't care because they are still not coming out any sooner to repair the sofas. Service department was rude on top of it all.

I bought an entertainment center from Kane's two years ago. All the screws came off of the latch on the part where the DVDs are placed. The top shelf was not put on right. There is a gap between the shelf and what it sits on. There should be no gap in it. When I contacted Kanes about fixing the problem, they would not help. I will never shop with them again because their merchandise is so inferior. If they would have fixed the problem, I would have been very happy with them. The problems that I have should not have happened after only two years. I will tell everyone I know not to shop there because their merchandise is junk and they do not stand behind their merchandise.

I will never walk into a Kane's store again. We bought a sofa/recliner in August of 2011. When it was delivered, the left side of the couch recliner was bent and didn't work. They sent a repairman out on September 10th 2011. He could not fix it so a new piece was ordered. I was told that it would take two months to get the piece. It is now December 2nd 2011 and no piece yet.

I have called several times and have been given several stories; the latest is that the piece will be here middle to end of January. Everytime they are called, there's someone who will tell you that they are going to check on it and call you back. Everyone have their lies and no one will call you back.

There are plenty of other furniture stores in Ocala Florida to buy from and we will use one of them next time. I will never go into Kane's Store again.

Like many other posts here, I wish that users were able to give half or negatives stars. This company apparently has a corporate policy of no negotiation with customers unless it is inventory the store wishes to unload. Today, we went to the Ocoee, Florida store in search of a twin bed frame for our son and desks and associated furniture for our home office. Several times, the sales rep attempted to talk us into various full bedroom suites for our son and offered to take up to $100 off the posted price. However, we chose not to purchase any of these. We did, however, find a desk that we liked and wanted to purchase two along with a matching bookcase. The desks were $199 each. However, they also had the two desks with a corner piece to make an L for $400.

The salesman offered to give us the corner piece, which we had no use for. Instead, we asked for a bit off the desks or the bookshelf. The sales rep refused and argued with us about seeing the manager. When we met with the manager, she sat in her office with a smile on her face and a glint in her eye. As soon as the salesman told her that we were asking for money off (without the full reason behind it), she refused. My husband explained that we had spent a bit of money in her store in the last year (a full home theater recliner set). Her response, without ever losing her smile, was that she had customers who spent $30,000 and didn't receive any discount.

I work hard for my money (this would have been a cash purchase). Regardless of how much we would have spent, we should not be made to feel like second class citizens that she is trying to wipe off her shoe. This being said, we did not purchase from Kanes (actually find identical desks at a lower price at Staples) and will not shop in their store anytime in the future.

Is there a minus for rating? I am a senior citizen and have never bought a new chair due to finances. I splurged at Kanes on 34th St. in Treasure Island, FL. The mistake delivery was over 2 weeks late. I hired a delivery person. The chair is from hell. Kanes has responded 3 times to "fix" the noise and collapsing and worn out appearance (they said to put a dollie on the arms, but it's not even a year old, duh!). They told me they ordered a new bottom on October 15.

Yesterday, I contacted my attorney. Per his advice, today, 10-29-11, I called Kanes. I said that if no "fixed" situation was done by 11-01-11, I will hire a delivery person to take it back to Kanes for a new chair, refund my money for delivery and inconvenience. The place sucks. There, I feel better and my attorney will be in touch.

I wish there was a way for a half of a star, because Kane's Furniture at 4501 34th Street N. has the worst customer service I have ever experienced. We ordered a bed from them and the headboard was back-ordered from the beginning and supposed to come in 2 weeks after the rest of the furniture. It then was back-ordered again for 2 more months. The problem is that they never even called to tell me this, so the week that I was expecting a call for the delivery, I finally called them to ask what was wrong. Then 2 months went by with our bed completely apart because we needed the headboard to put it together. First strike.

We finally get the headboard and the bed was put together. One of the drawers stick (which I could live with) but then we found a crack on the headboard that had been glued over in a horrible attempt to "fix" it. Second strike. So we called to have a serviceman come to sand the drawer and stain it to fit, so it wouldn't stick anymore (recommendation by the delivery guys) and also to see if they could at least properly fix the crack. We did not want to go through waiting another 2 more months for yet another delivery/headboard. So, here I am now, taking off half a day for the serviceman to come by. I got a call that he cannot be here until 5:30 pm when my time slot was supposed to be 2 to 5 pm. Third strike. I have a second job at 6 pm so I can't do that, so I asked if they could reroute the service guy to me next, and push someone else back that had the 2 to 5 pm slot but they said they can't do that. Thanks for everything Kane's. Never buy from this place if you care about service.

I am very disappointed in this company because they do not stand behind what they sell. I will not purchase anything else from them. I will let all my friends know about their inferior quality products and them not backing what they sell. When a product is defective, a decent company will make it right or, at least, help to make it right. I am just very angry at their policy of "forget the customer" after they sign on the dotted line.

On 3/24/11, I purchased a dining set, kitchen table with four chairs, a TV stand, bedroom set, sofa and loveseat-end tables, and coffee table. When the furniture were delivered, it was raining hard, and the delivery crew were in a hurry. They assembled the end tables. They brought in the sofa and loveseat. It was noticed that the motor that runs the loveseat was not included, as well as the plastic cover over the push button on the sofa. The skirt on the loveseat and sofa had to be fixed, as you can see the metal frame on the items. It was noted at the time of delivery, that these were missing. They even called the main office about these. To date, this issue has not been resolved.

For the TV console, they did not install the TV, so when we did, we noticed that the top of the unit was uneven when the TV was placed. I later had to call a repair person from Kanes. After several calls to get them there, as we were leaving FL. The dining set table was left on it's side when they delivered it, and we set it up. We noticed that there was a piece on the side of the table that was missing, and the chair seats, were loose screws were stripped (that was done at the time they did the treatment of the chair cushions before delivery). When the inspector was there, he noted that a piece was completely missing, so you could not secure the leaf. I received that piece here in VT several weeks later, and persistent calls instead of FL when I needed it.

The kitchen table came with no chairs because they were damaged. After many phone calls, I was told that they were not available. I even went to the Orlando store to see the display, and they were damaged, as well. I asked for them to take the table back and give me credit, which they did, but still no motor for the loveseat and the cover. This has been the most horrible experience I have ever had with a company, and would not recommend them to anyone.

I bought a new sectional last year in August. One piece had the legs broken by the delivery men. It took 4 weeks for a new piece of furniture. The representative tried to have me get it repaired. I insisted on new furniture. As I was waiting for the new piece, the mechanical recliner chair showed evidence of sticking. I asked for a new chair and was denied. I was very upset and just unplugged the chair and used the manual recliner.

One month ago, my stepson plugged in the chair and tried to use it. The recliner stuck and then broke. I have used that chair MAYBE 5 times. It took 3 weeks for a tech to come out and now they were saying it will take 2 months to get the replacement part. I asked for the chair to be replaced in good faith. I have not used it. I do not want to wait 2 months for a tech to come out and replace all the mechanics on the chair. The corporate said no. I'm highly dissatisfied with the quality of furniture Kanes sold, along with the service.

I purchased a leather living room set with the leather guarantee. I was told it covered any damage to the leather. 2 years later, the leather separated from a chair. I brought it to the attention of customer service. I was told nothing could be done because it was a manufacturing problem.

I am writing this email in a respectful fashion and I am not asking Kane's for consideration or any satisfaction. I am writing this to register a very strong complaint and my outrage at the poorly designed, poor quality, cheap Red Chinese-made bedroom set that my wife bought at Kane's that is total **. Mrs. ** purchased the bedroom set in November 2005. This morning, the bed broke at 3:15 a.m. The box spring or the mattress frame broke free of the side boards and fell to the floor. The side boards are half-inch thick, cheap, semi-hard wood. The side board on my side of the bed cracked halfway up its length and halfway through its width. The series of wood screws that hold the mattress frame to the side board all pulled out on my side 3/8 inch penetration into an inch piece of wood!

How cheap and chintzy can you get? How does anyone in their right mind expect this expediently cheap design to provide decent service? The Red Chinese makes cheap and shoddy products. And companies like Kane's Furniture buy this ** for pennies on the dollar, under the guise of Free Trade, and peddle it at top dollar to an unsuspecting (and largely unsophisticated) American public. I don't buy Red Chinese junk as a matter of principle and if I knew (though I suspected at the time) that that bedroom set was made in the PRC, she wouldn't have bought it, case closed.

I'll tell you this, we will never ever set foot into a Kane's Furniture store ever again. We will tell everyone we know about the junk you peddle. This mad rush to buy cheap product manufactured in the PRC to sell at high prices here in the USA has to come to an end.

Roger **

I purchased a leather reclining sofa and love seat in May of 2009. The leather started to separate from the seat. I had purchased the extended warranty with the purchase of the furniture. Warranty was with UV3. This warranty is a joke. They denied my request to get this problem resolved (i.e. repair the sofa). I have spoken to the Kane's Store in Ocala a number of times and got no help there. I could not even get the manager to call me back. So at this point, Kane's Furniture sucks. I am only one person and I know what I say doesn't mean much but chances of me buying any furniture from Kane's Furniture in the future is zero and of course, if anyone asks me an if I know a place to buy furniture, it certainly will not be Kane's.

My Kanes kitchen table was backordered for a week. Then it turned into another week, then another two weeks. Finally, when it was going to be 10 weeks backordered, I told them to cancel the order. The other things I had delivered were suppose to be between 12-4 pm. They finally showed up at 6 o'clock, after I had to call them to see where they were.

Right now, they are trying to not refund me my full amount for the table that was backordered because I had used a coupon for that order and coupon for another order, which they said was fine at the time of purchase because they were different addresses. But now, it's not okay when I want to return something. THEY ARE SCAM ARTISTS! I wish someone would have told me about them before I had purchased anything from them. I will NEVER again.

Within the last year, we have bought 2 recliners from them. The first recliner cost us over $600. We began having problems with it within the first 6 months. We called quite a few times to no avail. Finally, after quite a few more increasingly angry phone calls from us, they suggested coming over to pick out another chair. In January, we did go to the store, picked out what we thought was a good chair. We did not take delivery until 2 months later in March. After we did take delivery, the chair began to break down within the first 30 days.

The seat of the chair began to lose the quality of padding so that you were sitting on a "pancake", also there was no padding in the lumbar section at all. Once again we called so many times that I've lost count. Our last call, we told them that we wanted our money back from both chairs or we were going to sue them, needless to say, we haven't heard back from them since then. Ultimately, we are out of $900.00 and are, in essence, without a chair at all. (We are left with the chair that has no seat left and absolutely no comfort.)

I bought a bedroom set for my son at Kanes because we wanted a nice one. It turns out to be the cheapest junk on the market. I have purchased much higher quality furniture from Target at a much better price. I complained to customer service about the huge defects in the furniture, including cracked drawers, gashes in the headboard, etc. and they were only marginally helpful at best. Bottom line was taking a little off the price, but telling us that we no longer have any warranty on it, basically, that if something goes wrong or we discover other issues, not to come back to them. Save your money and go somewhere else.

I purchased a bed frame and headboard on February seventh 2011. The bed was delivered the next week and was put together incorrectly. I called Kane's to have it fixed and it has been over 7 weeks and the service man still hasn't come to fix it. I have called customer service and no one responds to my calls. It is unacceptable that Kane's is allowed to treat people this way and get away with it. All I can say is that, I will never buy anything from them ever again and I hope others do their research before making this mistake.

I want to bring to your attention the sale transaction and my experience with Kanes Furniture Store. I had purchased a 3-sectional sofa set from Kanes St. Petersburg store on 11 Jan, 2011. Order No. **. I was assisted by the following people: Cynthia **, assisted me at the store when I first walked into the store on 9-Jan-2011. Rafael and George ** assisted me at the store when I went to the store again on 10-Jan-2011.

On 10-Jan, I purchased the sofa set by paying the full money for the set. The next day on 11-Jan, when I came in to pick up the sofa set, I found that 5 of the 12 pillows on the sofa set were missing. I was initially told that it is an "as is" set and it would be handed over the way it was when I purchased it. The store manager told me that the missing pieces might be stolen or sold to some one else and they are not sure on what happened. The manager suggested to me to cancel the sale if I was not satisfied.

After going to the store on 3 consecutive days, traveling 64 miles each day from my home in New Tampa, it's really frustrating for me when the manager says I have to void the sale if I am not satisfied. I have spent $100 for renting the U-Haul and getting it to their store only to find parts of the actual sofa set I have purchased missing.

I talked to the general manager of the store, Thom **, and he told me that he would call me back to see if anything can be done to order the pillows, which were missing, and he even told me that he would talk to the sales person, Cynthia **, regarding this transaction and get more details and call me back. However, none of it happened. I called the store again to talk to Cynthia ** and she was not aware of any talk between me and the general manager, in fact, she was not aware of the whole mess at all. They had another sofa set on their floor with the same model and both the GM and the store manager refused to replace the missing parts with the on-floor model parts.

It was a disastrous experience for me as I had guests whom I had invited home thinking that the sofa set would be at my home, and it was a very embarrassing situation for both me and my wife to go through this situation. The sales consultants were telling me that sofa set never had pillows which I claimed existed. They put in a situation as though I was lying to them.

I lost $100 in renting a U-Haul to get to the store. I spent about $50 in travel costs for a deal, which was void. I spent more than 2 hours researching about the store and talking to store representatives on the phone, which is about $250 of me and my wife's pay time.

In December 2007, we bought a sofa from Kanes Furniture. Once we brought it home, we realized the quality was not what we thought. So we exchanged for a more expensive leather living room set. We spent several hours in Kanes Furniture, making sure we were selective about our furniture, because this was for our new home and we wanted it to be just right.

Michael was our sales person and was very helpful and stayed until after closing that night, making sure we got everything we specified (we even put in a compliment for him). He convinced us that since we had spent a good amount of money on the set, we needed to cover it with a warranty. He told us that the warranty would cover everything--even if we stabbed it with a knife, it would be covered. Peace of mind. He also took us around the store and showed us several pieces that came back due to damage. So we bought the plan.

A couple of weeks later, our cat put some deep scratches in the couch (he was still adjusting to the new home). Then we called the warranty company and were told that it was not covered, because it was a scratch, not a tear. We argued with them for a while and then got tired and let it go.

Fast forward to November 2010, we noticed that the furniture was starting to bubble up. So we called the warranty company again. This time, they said they needed pictures. So I took pics of the couch and sent these to them. They said they were sending a tech out. The technician came out and said that he believed the sealant never adhered to the leather. He advised me that someone should be giving me a call shortly. I was thrilled, thinking we would have a new living room set in no time flat.

So 2 weeks went by, there was no response. I called them and they told me that they just received the report from the tech and to call back in a few days. I called this company everyday for almost a month. I got excuses like they were shorthanded, no one looked at it yet, and that several people were fired, so they were behind in the work.

It was the holidays. I have never seen a company that was so unprofessional. I looked this company up and found out that they are in California and have approximately 30 employees (according to Google). So finally, I spoke with the supervisor who told me that the claims rep would call me when she comes back. I called her and she then told me, "I have no idea why they just did not tell you your claim was denied. It is right here in the 'noted' because your furniture bubbled up before it tore." They told me there was no way they were going to cover our couch.

So we called Kanes and after speaking to several people, I got to Christine ** who told me she knew the owner of UvcMastergard and she would email him to see if there was anything that they could do. She told me it would be a day or so before he would respond and she would call me . She did not do so. After I called her a few times, she finally called my husband and told him that there was nothing they could do either. He asked for her supervisor and is now trying to get through to him; but if not, we will go to the newspaper, small claims court, or whatever we need to do.

In a month or two, there will be no more couch--it is peeling and tearing up over the complete surface I have never seen anything like this before in my life. I asked them to contact the manufacturer to see if they would stand behind their product, and she told me it is only a one-year warranty. She did not even try. This leads me to believe that either they manufacture this themselves or they knew they were selling junk from a company that does not stand behind their product.

We spent over $2000.00, and all we have is a pile of foam and wood that is covered by leather scraps. And Kanes response to us is basically... Oh well! They have their money, so why worry about the mess they left us with! I make it a point to tell everyone I can my experience with Kanes, to make sure no one has to experience what we have went through.

In May of 2008, my husband and I purchased a "leather" sofa, rocker/recliner chair and love seat. In August 2008, there was a problem with the back of the love seat. Kanes was supposed to order a part for it and it was to be delivered in September. I called Kanes in January of 2009 wondering about the part that was supposed to have been ordered. They said that it had been delivered to my house on December 24, 2008. I had not seen it and so they were going to order it again. I have not heard from them about it since.

I also had a problem with the footrest on the love seat. The "leather" was turning green and there was a big tear in the arm of the chair where the "leather" had split. The serviceman who came to my house said that the furniture was covered with "bonded leather". This was never pointed out when I purchased the furniture. If it had, I certainly would not have bought it because I wanted good leather furniture. I am very unhappy with Kanes and their nonexistent customer service. I do not hesitate to tell everyone about it. They have never offered to fix anything or make it good.

I purchased some furniture as Christmas gift for my mother. The next day the company called my house and told my mother they were delivering the furniture on Friday after I had given my cell phone number for contact purposes. The next day I called twice to speak with the manager. He never gave me the courtesy of a return call. That day I cancelled the purchase. The following week, another "manager" called regarding my complaint". I didn't ask for this call. The man identified himself and when asked, he told me that he was in a lateral position to the store manager. He was pleasant and I appreciated him listening to my complaint. The next day I offered to purchase the furniture if they would waive the delivery fee. The assistant manager agreed, but then told me that the furniture does not come assembled so I would have to assemble the furniture myself (stressless chairs). I was not told this originally. So they win.

I purchased the merchandise; they don't have to deliver it. My mother's Christmas was ruined. No one cares about that but me, but the reason I cancelled the order was because the manager didn't show me the professional courtesy to return my call. I also found out he was only the assistant store manager after I went back and purchased the furniture again. He lied to me. Fool me once shame on you, fool me twice shame on me.

On 11/11/2010 I had a power recliner sofa and reclining love seat delivered. I paid $2025.98 total for both pieces. A couple of hours after delivery, I sat down on the right side of the sofa and realized it slanted downward toward the arm. This causes my thigh/hip area to fall under the arm. In order for me to press the button to recline or to adjust the recliner, I have to be sitting in that position. If I want to sit up straighter I have to move at least a foot away and then I am no longer able to reach the control. This makes it extremely miserable and uncomfortable. The opposite side does not do this, yet.

I immediately called Kanes and was told I would have to have a repairman come out and look at it. I was told it was probably a spring and that if he could not fix it on the spot, they would replace it. Well, when the repairman came out, he said he could wedge something in there that would help, but that this type of sofa, it only has two large cushions instead of three, had a tendency to do this and that it may get worse over time.

I have now been told by Kanes that their general manager won't do anything about this, and that I can opt to have it rigged if I want. My sales person, Jay ** never said anything about this having a tendency to do this. I have spent $2000. On a miserable piece of furniture. This is wrong! I have also been told twice today and one day last week that their general manager would call me and to this date and time, I've never heard from him. I have asked for my sales person to call me and have gotten no response from him either.

I made two calls today, 11/13/2010 to ask for information on a tanner sofa I wanted to buy. A saleslady took my phone number and never called back. I think her name was Maryenn.

I purchased a queen size bed with the 10-year warranty on February 26, 2010. Well, I called Kane's on October 01, 2010 to inform them that my queen size bed was making noise. They told me they will send a technician out. When the technician came out, he stated that my queen size bed was broken in two places. I said I have not had this bed for a 1 year yet! He stated to contact Kane's in 48 hours. I called Kane's on October 08, 2010. I spoke with Ashley. She stated that my warranty was void. I said how I had a warranty void.

She replied that the technician said that the mattress has stains on it. I said, "Ashley, what has that have to do with my bed being broken? What am I supposed to do?" Ashley said, "Hold on." She went to get a manger. The manger stated that I did not have the warranty on the mattress. I stated to her I was not told about this. "This is not right," I told her. I will never shop or tell any one to go to Kane's! I am so upset I am stuck with a broken queen size bed that I put so much money into. I can only say this. Kane's will set you up, they are liars! Do not believe anything they say. Do not trust them or buy anything from Kane's.

I bought $6,582.83 worth of furniture on March,19,2010 and I have had nothing but problems with my kitchen table and chairs, my end tables, and my couch and love seat. Kane has been here five times for my kitchen table and chairs, three times for my end tables, and once for my couch and my love seat. I am so unhappy with the furniture Kane sold me. I wish I had just saved my money and shopped around but Kane had a big sale going on and I fell for the sale bit and I didn't shop around.

When I call Kane for a service call cause there is a problem they send out a Tech to make his repairs.He uses a crayon to fix my table tops and a shaver to fix my couch and love seat? And if I refuse the type of work the tech does then it will void my so called warranty. So I let him do his thing with his crayon and when the crayon comes back out I have to call for a service call again again and again. When I bought my furniture I bought a life time warranty. I don't feel I'm getting my life time warranty. I'm getting a life time of repairs that I'm not happy with.

We purchased a king bed and mattress set from Kane's which was delivered in late March. The men assembled it in our house; the mattress was almost 4 feet off the ground. My wife could not get on it. In order to make it lower, we removed the box springs and used just the mattress. This made the mattress uncomfortable and hard to sleep on. I contacted the store and spoke with the salesman who sold it to us and explained the situation to him. He said he would talk to his manager and get back to us. We never heard from him again.

When I contacted their customer service, the guy tried to sell me a $3,000 mattress. He then asked me what kind of a car I drive. When I told him, he said, "That's not a cheap car. If you can afford that car, you should be able to afford a good mattress." He then put me through to another lady who scheduled one of their people to come and check out the mattress. The man said he was going to advise his manager that we would be able to do a return and reselect. Four days later, Kane's called and told me there was nothing they could do and I would have to keep the mattress. We cannot sleep on this mattress without the box springs. With the box springs, the mattress is too high off of the ground. When I sit up in bed I hit my head on the ceiling fan.

All I wanted to do was to exchange this mattress for one where I can use the box springs and mattress so they are no more than 18 inches thick. This mattress cost me $1,377.99 and now I can't use it plus I have to look for another one. This doesn't sound fair to me. I would like to get my money back for the mattress so I can go elsewhere and get a more comfortable one. I will never shop at Kane's again. We are now out $1,377.99 plus I am forced to sleep on a mattress that is causing me back pain. I have had 2 operations on my back and this mattress is making the pain worse.

Jan. 2010, I bought a lift/recliner chair from Kanes. The amount charged to my Visa was $747.37. They were to give my card an adjustment of 20%. I never received it. The chair was delivered that Saturday afternoon. I sat in that chair for a short time, approx 1 to 2 hour. When I got up, I noticed every bone in my body hurt, I have debilitating arthritis. I drove to the store early the next morning and asked for a refund. I was informed that store policy was to charge 20% on all returned items!

Feeling taken advantage of I asked if I could exchange for another type of chair. Their response was okay but I would still be charged the 20%. However, I read the back of my sales receipt and it states at sentence #9 "Refund policy; you may receive a total refund of any monies for furnishings, only if you cancel the sale within 48 hrs. of purchase" (which I did). They have had my money since Jan. 2010. After calling them several times, they promised me a credit (minus their precious 20%).

I finally received a credit dated 4/30/2010. Yesterday, I received my latest Visa billing and guess what? Kanes has still not credited my account! I called them today, asked to speak to the store manager was told he was with a customer and would call me. Guess what? He did not. The nerve of these people, just who do they think they are? Why do they spend thousands of dollars in ad to get you in their store and then treat you like trash. As far as I am concerned Kane's is nothing more than a bit thief!

I purchased a special order couch & loveseat from Kane's in 2005. Both pieces recline. The first thing to break was one of the couch recliners. They sent a repair man who tightened a few things but said that nothing was wrong. Eventually, the leather started to tear because of the way in which the foot portion pushed back in at an angle and you couldn't completely lock it back in place while there was any weight in the seat. We argued with Kane's until the warranty was up, and we got nowhere. We were, however, fortunate to buy the lifetime leather warranty, or so we thought.

In 2008, the leather began to discolor and flake. It literally took 9 months of constant phone calls between Kane's and the warranty company but eventually I got the phone call, "We will be delivering your new couch in 6 weeks. Because of the special order leather, it will take the same amount of time as it did when you purchased your set originally."

As promised my new couch arrived and it was perfect. This also solved the never ending reclining problem! Now just over a year old with the second couch, the leather is doing exactly the same thing; however, I was prepared for what was sure to be a long drawn out warranty fight.

Needless to say, the long fight I thought I was prepared for only lasted 2 days. Apparently when you purchase a lifetime warranty, it doesn't carry over to the replacement piece of furniture. Had I wanted a leather warranty on this replacement couch, I should have purchased another warranty policy prior to the second couch being delivered. Of course, this was not mentioned to me during any phone conversation. I will never step foot back into a Kane's.

On 07/08/09, I purchased a leather sofa and two leather chairs from Kane's furniture. I was enticed into buying leather protection insurance for the set. The package I bought was actually listed as "Leather Protection" on the invoice. I paid $219.97 for the insurance and was told by the sales person that it covered anything and everything. Even if someone accidentally ripped the leather, it would be covered. After I had owned the sofa set for about 6 months, I noticed that the color was rubbing off one of the sofa seats. I called Kane's and they sent a rep out to look at it and take photos. The rep said it would likely need to be recovered on that side of the sofa.

When he took the report and photos back to Kane's, I received a call from them on April 15, 2010 saying there was nothing they could do but to contact the company who provided protection. Actually, the company called me back that day (MasterGuard - phone number 18009224273) and asked me if I had my warranty in front of me, which I did. There is only one exclusion, and that is they don't cover discolorations or wear on leather. Okay, I know it is my responsibility to carefully read the policy and I did look at it briefly but when a sales person encourages you to buy something that covers all perils, you can only presume that they know what they are talking about. I am furious. I was misled plus was given furniture that is wearing out after less than one year. I think it stinks. I will not ever shop at Kane's again. The least they should do is refund the insurance in my mind. I have a sofa that is 8 months old and looks worse than my other leather sofa that is 10 years old.

I purchased a 3 piece living room suite (all reclined). I was told the reclining mechanism had a lifetime warranty and it is printed on my sale receipt. Less than a year, one end of the sofa wouldn't recline or finally did and wouldn't go down. I called Kanes who referred me to a company who handles their repair work. A tech came out and found all springs on both ends of the sofa broken in the same spot. The tech replaced one with the correct spring. He didn't have a 2nd one so the tech replaced the broken one with a different one. He was going to charge me $115, but dropped it to $85, all for something Kanes sold as having a lifetime warranty.

Well, it has happened again. The customer service manager (she needs to be sent to customer service school and certainly doesn't act like a manager) told me there is no lifetime warranty except on the fabric and any warranty is through the manufacturer, which Kanes does not honor evidently. She gave me the name of the manufacturer but didn't know their phone number or where they are located. How convenient! She said I had to call the company contracted to do their repairs and they could charge me whatever they wanted to. Kanes had no control over that. When I told her I would never buy anything else from Kanes, she said I was "threatening" her and then she hung up on me. She also needs to look up the definition of "threat, threaten, being threaten". I am going to contact the corporate office if I can find one. I am also going to try and get the manager of the store, not some person who answered the phone and then claimed to be a manager when I asked for one. I am also going to try and find the manufacturer and contact them.

I bought a 3-piece leather sofa set in July of 2009. It is March of 2010 and the couch and one recliner broke. We had a service tech come and they fixed the sofa, but the chair he could not fix. The wood broke on the recliner. He took pictures and said he had to send to a service center. After a week, I called and they said that they would not honor the warranty as it was abusive use of the chair. Now the chair is in perfect shape except the frame broke to no fault of ours and there is no abuse of the furniture, but they refused to honor the warranty even though the furniture is less than 9 months old.

I think it is an outrage and I am contacting the newspapers and would advise anyone thinking of purchasing furniture from them to think again. The quality is obviously lousy and they really do not care to assist you when it breaks. They should be out of business soon based on the quality and not honoring warranty alone. No matter what I said, they just kept repeating it was abused furniture usage. Now, we have had La-Z-Boys that are 5 years old that are still working and City Furniture for 6 years that are still working, yet something 9 months old that is broken and no response.

So we went in to make arrangements for payment of the remaining balance. We were informed that the furniture was not in. So we waited for 12 week. I went to the store and received the same lack of concern for my problem and was told 10 more days. We waited until this Friday March 19. I called and received the same run around and they needed to email the manufacturer and find out where it is. I gave her 3 hours and I had to again call back. I received the same story, that they did not know where my furniture was.

Later in the day, I spoke to the General manager of the store who continued with the same lack of concern and stated he did not know where my furniture was and that it could be in a warehouse somewhere and that they have done everything they could. That is wasn't like this manufacture to have this kind of problem. I advised that I would be there to get my $2000.00 back.

Later in the evening, my wife and I went to the store and cancelled the order, however they could not give me our money back until corporate processes it and it could take 5 to 7 business day. We had to ask he GM to see if he could put a rush on it. He agreed to do so. So, 13 1/2 weeks later we have a new house with no living room furniture, no money from them to look elsewhere and a furniture store that has not made any concessions for their lack of production. Thanks for listing and letting us tell the store. We are without our 2000 dollars that they have benefited from having for 13 weeks, without anything in our living room and very disheartened by the whole thing.

We purchased a lot from Kane's last year, a total of $3500. The dining set is okay and the sofa is okay. When it was delivered, there was a small hole at the back of the love seat. It took a week for the technician to check it and it only took him 5 minutes to look at it and the solution is to order the whole leather so he can replace it.

We waited another week for it and called another week to have the guy come back and fixed it. When the dining set was delivered, they have to bring it back because the screws are missing. We waited another 4 days. Now, the problem is, there are molds on the nightstand and the bed frame. The wood is not of great quality.

The manager of the Clearwater store made me call every hour just to check on the development. I want them to replace the whole bedroom set but I guess they won't. We bought everything in cash. Kane's has very poor customer service and poor materials.

I spent over 11 thousand dollars on new furniture. A small area on a leather, faced sofa arm was too tight over the frame and it has split. The area is the size of a dime and not getting worse. Kane's sold me a UV3 Mastercare warranty and directed me to them to claim for a repair. I would be happy if it was repaired by an expert. Kane's are not interested and have no customer care.

A female at UV3 asked me if I had cut it or torn it or damaged it knowingly and I answered her honestly by saying I wasn't sure what had happened and that I didn't think I had caused the damage. She instantly came up with the excuse, "if you didn't knock it or cut it or see it get damaged then it's not our problem. So you aren`t covered."

So my advice (although, I was originally treated well and I am in general happy with the rest of the furniture), don't buy from Kane's and don't be conned into a UV3 useless warranty. I took and sent photos and no one has even offered to come look from either company, I am disgusted and feel ripped off. I will go to Kane's again but it will not be to buy furniture, but to tell future customers of my problems and to maybe try elsewhere. If only someone could have the guts to come look, then they would 100% back my request and then I would be happier. Beware Kane's as I live in a community of 1,800 condos and I talk to people, all in their area. Their service is trash.

I went to Kane's and I bought a bedroom set. It was way over priced. I paid $2118.00 only for the dresser and even they told me I will pay $130 on top of the $2118. I still have to wait 3 days to get the room even if I was paying for second day service. But I was staying in hotel with my wife, so I rented a truck and drove for 50 minutes to go get the room. I was even the one who was helping to put it in my truck. Then I drove 50 minutes back to go to my house, carry the room with other guys and I had to pay to help me. Once I opened the boxes it was the wrong room. I called the store and they said I have to wait 3 to 4 days to get my room back. I even told them the dresser is blocking my bedroom and I have to jump over to boxes for me to go the bed. They did not care.

So I told them I want to return it and get my money back. They said I have to wait for a week and then another week to get the money back, or I have to take it myself to return it. So I rented another truck and paid the guys to put the room back in the truck. This was the only way to get in bed without jumping over a 5-feet box; even if I returned the room myself, I did not get my money back. It has been a week, but no one returned my calls. No one cares. Me and my wife are sleeping on the floor for about 2 weeks now since I do not have the money to go buy another room. I paid over $200 to rent trucks two times and pay guys money to help me loading the room on and off my truck. Me and my family are sleeping on the floor for two weeks, and my bank account is -$210 for all the money I spent in the hotels and trucks.

On November 17, 2009, I wanted to purchase an entertainment center and the salesman told me that in order to get it, I would have to pay 1/2 now and the rest when it was delivered. I paid the 1/2 and never heard from him. I called and he told me that there were only a few pieces in stock and that they would deliver those pieces and when the rest came in, they would then be delivered. I refused! I wanted the whole thing delivered at the same time, so I went down and got my money (1/2 deposit) credited back to my credit card. He told me that he would call when the warehouse had all the pieces in stock and then I could come down pay for it and it would be delivered.

Well I never heard from him again, so I called (it is now into January 2010). The entertainment center was still not in, he said that probably people who really wanted it and paid for it and were waiting would get first choice. He then said that the delivery date to the warehouse was now Jan 22. Well, here, it is Jan 25 and still no phone call so I call again and this time I talk to a sales manager. He told me the same thing as the salesman.

I emailed Kane's and told them what was going on and just this morning, the store manager called and I got the same thing from her. Also, that it is not up to them, it is the manufacturer's fault not getting the furniture to them. I think that Kane's lies about what they have on the floor and they just want you to pay for something so that they can hold onto your money for months. I really want this entertainment center but if they keep [messing] around, I will have to find something else. Everyone I know will know about their sales tactics. And I thought Rooms to Go were bad, Kane's takes the prize.

Bought a new couch and recliner 11/29/2009, week before Christmas recliner on couch broke! Don't want a patch job only had a few weeks, still not fixed or repaired which I feel because it was a few weeks old, not like I had it a year. They should bring me a new couch and take this one back, I am very dissatisfied! There is no need for this kind of run around! Recliner on couch broke! I had shoulder surgery and was stuck!

We purchased a free-standing bar and two stools from this store. We picked up the base of the bar, and our sales rep told us the two glass shelves would be delivered to the store in a week or so and she would call us. When we did not hear from her, we called and left her a message on two separate occassions to ask if the shelves were in yet. She did not return either call. We then dropped by the store and the glass shelves were in. Each shelf had two fasteners that connected to the base. When we attempted to connect the shelves, three of the four fasteners came off. It appears the fasteners were glued to the shelves and I assume the glue had dried out. Consequently the shelves could not be attached. Again, we called on two separate occasssions to discuss the problem and left messages for the sales rep and the store manager with details on the problem, and neither returned the phone call. We had to go back to the store and stop by the customer service desk to schedule a technician to come repair the furniture.

My parents (elderly) bought a recliner that had a scratch on the back of the chair. After receiving it once the recliner legs were lifted up they would not go down again. My father had to have emergency heart surgery directly afterward and has been in and out of the hospital so I contacted them yesterday and explained the situation thinking it would be no problem. A woman {Adrianna) addressing herself as the manager stated that 30 days was up and to do whatever I had to do.

Update: Phone call from Jennifer to say Warranty company would contact me. It has been 10 days.. . . . . .

On 31 Jan 09 I purchased a reclining leather loveseat, matching sofa, and leather protection kit for sofa from above store. Loveseat was delivered first and I told them the color was NOT the color I saw in the showroom. (This was a Senior Citizen Sale.) They made note of this. When the sofa was delivered it was (again) not the color as displayed in the store and this was so noted on the paperwork. A refund of $300 was applied to my credit card since they could not provide new set as it had been "discontinued".

Approx. end September I noticed that the leather was completely worn away where my legs rested on the reclining part of sofa! I mean the leather was gone and since my legs only rest on it I am at a loss to understand this. I called them and was informed that since I had already received a $300 credit my purchase was now considered "as is." (1) It was no fault of mine that the colors were entirely different and (2) I do NOT accept that this is now an "as is" item.

Can you please help me to resolve this? Kanes furniture have been totally non-cooperative in this regard and I truly feel ripped off and taken advantage of as a Senior Citizen! I cannot afford to play games with furniture stores. If my furnitue is NOT in fact leather as they said it was AND sold me a leather cleanin kit for $99, then I truly need some sort of satisfaction here. I look forward to hearing from you. Thank you so much.

It is an update on my previous complaint. Finally they sent the technician to fix the sofa. He spent around two hours to replace with a new piece. Now it became even worst. The shape was like "B" before now it is like "D". When you have a sofa set in family room, it looks so ugly love seat is different from the sofa they fixed. I called the store again and they said I had to wait until they get the sofa in stock for an even exchange. They are not ready even take it out as I don't want to have it ugly stuff at my home at holiday season. But they denied. I told them I am going to report to media, state attorney and file a law suite for the inconveneice and my time. They said "do it what ever you want to do".

I have purchased a leather sofa set (sofa and love seat) and dinning set (table and 6 chairs) from the Kanes furniture. The sales person was very nice he made me to buy all the furniture that I want to buy. They dinning set was very bad and I had to return it. The sofa was properly wrapped when they came to deliver so I didn't check it properly and signed the paper. When I sit in sofa I noticed that it has lots of deep scratches. Then I have called and informed the store. They sent a technician after 2 weeks. He said he can not fix it. The store has ordered a piece which they want remove and replace which is not happed until now (it is more than 4 months since I made the purchase). They are not ready exchange or to give some discount to close the case. I have sent two E mails to customer service but in vain.

As I have alerted with this incident, I had to cancel the dining set as they delivered bad stuff both the times. Recently I have placed again a big order for bed, dresser/mirror and two night stands for around $2800 but I had to return them after careful inspection when the delivery persons were there. Now I have cancelled that order too. So please be careful if you want to buy from kanes with my experience their customer service is very bad and their material is very very bad.

I purchased a living room set for $3587.08 from Kane's Furniture on May 2, 2008. Since then the cushions are always wrinkled, the legs are falling off the furniture and the coffee table because of the poor quality of the furniture (wood splintering, screws too small for purpose, etc.). I am embarassed to have company because I'm afraid a leg might come off while we are sitting in them. I have tried to speak to someone in authority at Kane's Furniture, however, the people I have spoken to have barely been civil when telling me that they would have someone from the main office contact me. Unfortunately, to this date I have not had any calls returned.

Today, we turned the furniture over again to attempt to fix the legs and noticed the poor quality of consturction, screws for holding the legs in position were 10 times too small for the purpose. Also the made in China label made me sick and explained a lot.

Purchase bed with headboard and footboard. The wood side rail was broke but that is not the main issue. They will replace the siderails. The main issue is the mattresses. When my wife and I was deciding on the size of the mattresses she was not sure if she wanted queen or full size. This was told to the sales lady (Donna Grant). My wife asked her if we were not satisified with the mattresses if we could exchange them. She said we could. When my wife called the store to inform them we wanted to exchange the mattresses she was told they would have to check and will call back. I answered the phone when the call was returned and was informed we would have to pay a 20% re-stock fee. The mattresses were neverremoved from the plastic bags and were never used. I promised this lady that called from Kanes that we will Never shop at Kanes Furniturs Store again. They have forever lost our business.

I purchased a bedroom suite with a wueen sized mattress and box spring, a kitchen set with six chairs and a leather sectional sofa with a sleeper. It was purchased over time with no interest. Shortly after I got the couch the handle on the recliner broke. It was repaired. I then noticed a tear in the seam on the recliner and cracks in the leather. I purchased the warranty for the leatherand therefore called to store to request serevice. A sserviceman came to my home. He examined the furniture and informed me that there appeared to be a manufacturers defect in the seam and the cracks were due to drying of the leather.

I received a letter in the mail informing me that this was not covered under the warranty. I contacted the store in New Port Richey questioning why they would not cover the damage. I was told someone would call me. After several calls with no return responses, I became frustrated and dropped the ball. Each payment mailed in for the furniture had "junk furniture' in the memo section. One would think someone would have called to find out why I was dissatisfied.That never happened. This furniture was not even paid for and it was falling apart.

I willnever buy anything from Kanes. They are irresponsible and unreliable, and do not stand by their product. The customer service stinks and the quality of the furniture is inferior. I will tell everyone I know never buy furniture from Kanes. I have been to Rooms To Go and they are far better in the area of customer service.

First of all I have cut up my Kanes card. Never going to ever be a need for it! Today I spent 3 hours in front of the Lakeland Kanes store with my sign and T-shirt which read DO BUY KANES and KANES LIES. I suppose in that 3 hours over 10, 000 cars passed by. I was accosted by Amanda, Customer Rep, who said she would not provide the power supply for my sofa which Areana Store manager had promised. I told her I would cease and go home if only they provided what was promised. Then they called the police! Of course I was on a public sidewalk. Then Areana come out to cuss me out and said she hope you burn in this Sun. so kind. Then Amanda came back out and said She would provide the power supply. About an hour later she came out with John U, who came up to me in my face and grabbed the clip board from her that I was to sign for. Well, I got the power supply!

Son went into store to purchase a new bedroom set. Sales person was told that the bedroom size is 12' x 11'. Bedroom set sold to my son is 12' wide headboard and 10' matress platform. Bedroom set also included a free standing dresser. Sale person said, "yes it would fit in the room". ??? Yes, It surely will fit in the room but you will not be able to open/close the bedroom door, get to the closet without climbing over the bed, You won't be able to walk around the bed as there is less than 12 inches between the foot of the bed and the wall, and where on earth are you going to put the dresser?

I purchased a reclining sofa JUST over a year ago. On one side, the pillowed armrest started to loose the stitching on the outsite where it attaches to the support. The Kanes store representative told me that their store warranty was one year. I asked about the manufacture warranty and was again told one year. I mentioned that this was a quality issue and there was no abuse. The sofa looks new and they were welcome to come out and inspect it. They were not interested in any customer relation effort and dismissed the conversation regardless of my claim their furniture was falling apart. They did not care about any customer retention efforts. Don't spend money at this store on a major purchse as there is not service to back it up when it falls apart.

A Lazyboy chair was being delivered to our condo which has specific days and times for delivery. Delivery truck arrived before 8am or before calling us to inform us they were ccoming. We gave them explicit info NOT to be on the property before 8 am and they arrived @ 7:50 calling as they were outside our condo door. I recalled the # not recognizing it=saying it was Kane's delivery and just as I was starting to open the door delivery guy called me a "stupid B====". When I open the door he says"What is it too early for ya?" I was irate and caled Kane's and lodged a complaint about them coming too early according to condo rules aout the name calling, etc. I would NOT ever recommend Kane's ffor further furniture or any other service.

I had gone to the store for some cleaning product to clean the leather furniture and I had to send for it. Then I went back to ask if I could replace the cushions which are in bad shape and they said that it is discontuned so they gave me a half address which is not there Leather Trends, She said go on the computer not other help. Well I paid for a aditional contract to fix the leather chairs and cushions but there isn't anyone to help. My mother would like thie furniture but the cushions need to be replaced. The number isP98439-ken-taup others numbers on it are L27868. The cushions is riped in the corner. I would have liked someone in the store to help more then they did to find the place where I could get replacement cushions.

When customers complained about it, they apologized to the customer and gave us an attaboy for doing so. They make us go to meetings an hour away where they won't let us clock in and will not pay for gas mileage only to givr us a $10 bill which is taken out of our check. Speaking of check, we are paid 100% commission so we don't make hardly anything and we start out at only 4% and you have to deliver so much before it goes up any higher!

My old Manager caught a mistake I made so i called the customer and told them of the mistake they told me that it was ok and to just put it on their kane's financing, I told customer service this... 3 days later the customer comes in upset that her debit card was charged versus her kane's financing. I asked what happened and we found the receipt she signed and it was crossed out and had a new figure on there!

She became irate,as I was, and demanded she get the discount she was quoted originally my manager ok'd it and tried to tell me that I had to pay the difference out of my pocket when the csr is the one who manipulated the debit recept!!!! This is the same person who told me that if I wanted to leave early on Sundays that I needed to bring in my church bulletin for him and then he would let me go.!!! There is no base salary or hourly! This company is a total mess and I do not blame anyone for not wanting to shop there!!!

In October 2008, I purchased a couch and love seat. Within a month, I noticed that the material looked worn in numerous areas on both pieces. I had charged this on deferred payment. I called in February with the complaint. The service man said there were other customers with similar complaints about the same furniture manufacturer. He stated to my husband that it looks like defective material. I received a call and told another person will come and re-evaluate the wear on the furniture. The store called and said it was from wear and being used and not defective material. I said how can new couches be worn already. I just want to replace the furniture with a quality brand. They have refused my request. I hope this can be resolved. Payment is expected in September in the amount of $2245. I hope you can help. Thank you.

I purchased queen Sealy Mattress set in November, for $1600, by March the topper of the mattress had shifted, I had service come out, they took pictures, and said someone would call w/in 48 hours, it was more thatn that, they told me it was within manufactures defects of 2 inches, I accepted this, although I was unhappy, within another month the mattress had noticible dips in it when laying on it, similar to the my old 10 year old much less expensive mattress. I again had technician come out, he took pictures and commented he was surprised to see I still had the bed. I then received my call back, this time within 2 days, saying that it was not a defect and they could do nothing, it was also beyond the comfort waranttee of 60 days, which I do not recall there being any mention of at the time I made the purchase. I have had other bad experience with Kane's warranttees, and made the mistake of thinking that it was a one time thing, I will NEVER make that mistake again, I will never purchase from KANE's Furniture again. I feel that they took advantage of me and my condition, I was 8 months pregnant at the time I made purchase and only purchases such an expensive bed because I felt that it would last for many years as my previous mattresses had.

We recently purchased a dining table, 6 chairs, a complete bedroom suite, and armoire, and a king size mattress set. Although we did have one delivery that had the wrong furniture, we were very happy with the delivery people and their set up of the furniture. We did have to wait for one piece for a while, however, overall the personnel were very polite, helpful, and definitely not rude or disinterested in doing business with us.

In October of 2007 I purchased a dinning table, 4 chairs, a sofa, and love seat from Kanes furniture in Tampa, Florida totaling $2172. These items are not the best made items, but are handsome, affordable, and I actually get compliments on them from visitors. My experience was alright with the sales staff, and the things I bought were a fair price compared to others I had looked at.

Overall I was not ecstatic, but content with my Kanes experience until today. I have experienced a serious and potentially fatal defect in the glass top of the table I purchased. I woke up this morning to find that one of the end leaves of this product has spontaneously exploded all over my dining and living area. While this sounds quite unbelievable and I am still trying to wrap my mind around the event, I did some research and actually found documentation from this happening with tempered glass from one manufacture in California. No one was in the room thankfully, but the glass could be found up to 12 feet away from the table. I have taken pictures and documented this incident and would be glad to share those with you.

I was in shock that a piece of glass could be scattered about in such a radius with out impact from anything. It looked like a bomb went off. I couldnt have personally done this much damage to the glass with a baseball bat. This is not a small, flimsy, or cheap piece of glass. It is a half inch thick piece of tempered glass. I am grateful it was one of the smaller pieces and not the larger one, as this has now left a mess in my dining and living room. With concern that another piece of this table could do this at any time I decided to report this incident to Kanes to hopefully get it exchanged by defect or at a minimum get the product looked at in my home.

I called the store and explained what happened and was told that a manager would call back. I then waited two hours and called again. I was told someone had tried to reach me, but there were no voice mails left on my cell. The manager was now in a meeting I was told and would have to call you back. I waited 3 more hours, but no call came. I called two more times and it just rang and no one picked up these times. How does a major furniture store like Kanes get away with not answering their phone? Its called caller ID. The next time I called several minutes later, the receptionist who I had spoken to twice no longer answers the phone. The office manager does now. His name is Martin Clark.

After explaining my situation, I was treated like I am some crazy person not to be taken seriously. I was told he could not warranty it due to the fact I had moved. He also was unwilling to have someone come to my home to inspect the table. I actually drove to the store located on Dale Mabry Highway in Tampa, Florida, where I purchased the items and presented the pictures I had taken to Mr. C. They seemed uninterested in any concern I posed.

Mr. C was very unhelpful in figuring out what and why this may have happened. While I am disappointed the Kanes representative did not offer to exchange the table and only repair it, I am more shocked about his lack of concern for the safety of this product. He explained if there was a possible crack in the glass it may have caused this piece to break. They have sold the table for four years he explained, and no issues he was aware of. Apparently Mr. C knew everyone that had bought this table, and I am not sure how long he had been employed there, but since he hadnt heard anything it must be something I have done. He didnt really know of everyone who had this table, but he sure acted like it. Tell me this, why wouldnt you want to check to make sure?

There was not a crack this piece, and if there was a simple unseen crack it would not have caused the glass to implode in this way. Everyone I spoke with and that has seen it agrees this was something more than a crack, and possibly a severe defect in this glass product. A crack would have simply broken it as it crumbled, harmlessly falling straight down the way tempered glass is supposed to, and is the entire reason it was created. This piece did not just crumble. There is even damage in my wall 3 feet from the table where glass has stuck into the sheetrock. This could only be caused by projectile glass that hit with a great force. A cracked piece would not have me picking glass out a wall, behind a fish tank in the corner, or from 12 feet away.

Mr. C further explained that this kind of thing happens with glass sometimes, but he had never heard of an incident with this particular piece. He even compared it to a windshield of a car after a chip. I told him I was aware that a chip could cause a windshield to crack as I have experienced that many times here in Florida, but explained that this is a table not a windshield. Further more it is located in a climate controlled setting and would not be affected by the heating and cooling of the glass like a windshield.

Hearing this kind of thing happens sometimes prompted me to address this issue on a deeper level. What if you bought a car or TV and they told you there was a chance if you got a chip it would blow up? At this point I dont feel a simple repair will divert my concerns that every time I look at this table I have to worry about it sending glass flying my way. A Company should not be selling products that explode due to minor cracks or not. They should surely not be selling products made of glass or any other material that explode under any circumstances. As I said before there was no visible damage, and this table hasnt moved in 3 months for any reason, and has hardly been used recently.

If someone had been in the room and had been seriously injured, I am sure a jury or judge would not see this as just a freak accident and this just happens sometimes. Why would any manufacture or sales center carry any product that could explode at any time with shards of glass flying in the air? Basically Kanes is saying there is nothing they can do, and are basically implying I am lying about it. I may be a lot of things, but I am not a liar, nor would I spend my valuable time reporting this issue for kicks and giggles.

I would like someone to contact me concerning this matter. I will be contacting several agencies that handle cases like this in the mean time. Please help me to resolve this issue and get this product off the showroom floor before someone gets hurt and there is insurance liability involved and lawsuits forming. Thank you for your help.

This is by far the worst customer service I have ever recieved. Unfortunately, it is happeneing well after my purchase. I purchased a bedroom set and 9 months later, the headboard is cracking to pieces, the drawers are falling apart and the mirror is cracking. We are adults and do not abuse our furniture. I called kane's about the problem and was told that since we have moved to a new location that they would not honor their warranty. Obviously they know that their furniture is so poorly made can not handle a move. The furniture was in no way damaged during the move. It was our first new furniture ever, so we were very careful with it.

On to the next issue...their phone customer service is a joke! Also their financing is unbelievable. I have been on hold for 47 minutes with them trying to get my account number so i can pay the garbage off. This is my 5th attempt to contact them.

I would highly advise going with ashley furniture or another company due to their poor craftsmanship and shoddy customer service.

On March 29, I went to kanes to purchase a chair. My daughter was home from college and she wanted to take this chair back to school with her. I wasn't aware I could not take the chair home that day but I was willing to wait. My sales person, Clint M., said I can pick up the chair at a different kanes store in two weeks. No problem, I didn't need the chair right away and I work in that area, I can pick the chair up on my lunch break.

Two weeks later I called, and the chair is not there. Now my daughter has gone back to school without the chair. I have now been told that the chair will be here at the end of the month. If I had known that, I would have purchased the chair somewhere else. My daughter will be home from school for the summer at the end of April and will no longer need the chair. I was going to purchase more furniture from them because we have purchased a new home. Not a chance!

I wish I can go and get my money back, but it will probably take just as long to get a refund. I will wait this one out, but I willl no longer shop at kanes.

Purchased a chest dresser, delivery was avalable 1 week earlier, but cost $100.00 extra. when delivered: product had many manufacturing defects. had to wait another week for tech to come and see dresser. By then lost my delivery advantage with costed extra $100.

They are mailing me new drawer in about 6 weeks? Kane's lost customers, 2nd time bad delivery.

On Wednesday, March 18, 2009, my grandmother and I went to the above store to purchase a kitchen table and chairs. It was to be a house warming present from her to me. We learn that Kane's was offering a 20% discount that day only for customers 55 and over. My grandmother is 83 years old and looks her age. She has white hair and walks with a cane. In fact, she had to take the elevator to the second floor because she could not walk up the steps. The sale was written up and my grandmother presented her credit card.

The salesman told her he needed proof that she was over 55 or she could not get the discount. My grandmother does not drive and therefore had no identification on her with her age. I asked him to check with the manager and he did. The manager said the same thing, no proof of age, no discount. The sale was voided. At what point does common sense and managerial discretion come in? They both agreed that my grandmother looked well over 55, but they had to have documented proof. We did not have time to go home and get her birth certificate before they closed. Most 83 year olds don't carry a birth certificate with them. If this is the type of management personnel Kane has running their stores, you are not only going to lose this customer, but many many more. I am very disappointed with Kane's and cannot think of any reason I would ever shop there again.

Just coming back to let people know that the attorney generals office if aware of the problems that people paying customers are having with Kane's store and they are now attempting in some counties throughout the state of florida to investgate Kane's. I just spoke with someone if the attorney generals office about the problem that I am having about my furniture. Spoke back with John Welch and he did not want to be bother says that it is getting us nowhere, but that okay i going too see where it gets him with the news people and the attorney generals offce. I am going to do just what they said and guve them a few days to contact Kane's let the interview proceed,then i want to canceal my order and get a refund but i'm going to let the paly allthey way out first.

i have also contacted the problem solvers and spoke with someone aobut the problem i am having and faxed over my reciept too them aobut this matter. they are paid i full. I don't owe them anything and if i would have look at the complaints against them i would have never enter there store.I am not willing topay a restockinf fee because they can't honor what they say,but i can say i am going to interview with the newman that called me back about Kane's. I just have too wait until he hs looked at the complaint site that Kane's have. they are very bad for business and i did tell the corperate peson that that i spoke with. they might have gotten away with in in the past,but this time they have picked the wrong person to mess with. they will be all over the news here shorly that i promise you. i hope that ashley's and sleepyheads send them out of business. here in melbourne people have been outside of there store picking there store on several occassions. I don't even want to tlak too these people anymore. Niether will i ever go back too there store and anyone that i know is going there i am going too tell them and show them my reciept and tell them that Kane's furniture don't deliver what they say and that you might get your furniture and it is all messs up. so in that sense itmakes them bad fro busioness. with the way the economony is the last thing they should want is negative comments about them,. so too Kane's furniture you suck. If i have too I have already spoke with an attorney as of 3-26-2009 about this matter.

I bought over $2,000 in leather living room furniture at Kanes a little over a year ago. The material in between the cushions is splitting more and more every day. THis is not acceptable for a sofa that is only a year old. I called the store and was told to call Dr Vinyl since I have had the sofa over 6 months. What a joke, I will never ever buy anything from Kanes and with the economy like it is I doubt Kanes will be in business much longer. I am still paying on this furniture too!!

Couch is torn and Kanes refuses to send anyone out to even look at it.

I recently purchased a new living room set from your branch in St. Petersburg Fla. I have made multiple purchases from both the store and the discount store over the many years I resided in Florida. However, this visit really upset me very much . My mother was purchasing this set of new furniture as a present to me and I thought Kanes would be my best place to purchase such a set, since I have had very good luck with my visits and purcases in the past. To my dismay I was sorry I even came in to the store.

I had been in several times over the past two days and was waiting for my husband to look at the furniture before the purchase so we would both agree on the set. The sales man had been very pleasant on the first visit and gave my husband his card so when I returned a day later to buy the furniture I requested the sam salesman whom dealt with us earlier. That was my first mistake as he was very rude and it appeared to my self and my mother that he would rather not help us.

The other problem was we had come in when [they] were having a sale and thought we would get the discount which was no sales tax however we missed it by one day and asked him to ask the manager if we could still have it since we had been in the day before and told him we were coming in to purchase it the following day. His reply was it is to late and the manager is not going to help.

Well we bought it any way since we had been loking for so long we thought we would just grin and bare it. Then two days later [they] cme out with a 10% off sale which he never metioned to us at all. We would have waited the two days and returned to purchase the articles. In todays economy we have to work together to make ends meet. I believe he could have assisted us as we were loyal customers just trying to get the best price. I have to say I am sour and may never enter [their] stores again. I deal with people every day as a nurse and hope that this person learns from this bad experience. Thanks for listening

we brought office furniture back in aug of 2008. at the time i should have known something was up when he was more interested in talking to my friends about there closing of their home vs finishing his sale with me. it took him 3hrs to finalize my sale. then he told me it would take 6wks. it is now feb 09 and we never recieved all the furniture. i have been dealing with the ocala store on a refund of the chair (that now wont be in till march). on a refund they keep saying it gets kicked back for 1 reason or another and when i finally had enough and asked for corp number the manager smurked at me and said they will only kick it back. i said i dont care give me the number ralled it off. i told her not to play with me or i will go with the police to the store and make a complaint. she said oh yea what are they going to do about it.

at that point i felt my blood pressure rising and since i have high blood pressure tryed to calm myself down. i called corp which is out to lunch of course. so i am waiting i cant believe the unprofessional people that work there.

i get hight blood pressure when dealing with them. i took them 1 day to take money out of my account but its taken months for me to get 208 dollors and some change back. what can be done about them and there nasty workers

I only wish that I had looked up the complaints prior to purchasing the couch and chair from Kane's. I ordered a couch and chair (at the time I did not know it was powered by electricity and neither Joe or Michael advised me of this--byer beware my mistake) it was delivered on 111/21/08 the delivery people were very professional, set up the couch and chair this process to my amazement was the back's of the couch and chair were seperate from the bottom of couch & chair.

After the delivery people left I noticed that the back of the couch (that was in three section) was not even and that the way the back set on the seat of the couch was several inches apart. I called immediately call Kane's and asked for Joe and was advised that he was not available I spoke with Dewey who advised me he was in charge. I gave him all the information regaurding the condition of the couch & chair (it really looked like something from Goodwill) he advised that he could get a customer service person out to look at it on 12/04/08.

I had the awful furniture through the Thanksgiving holiday and it seemed like I would not get any results before Christmas. So I took pictures of the horrible couch & chair and sent it to Kane's. Again I was given the run around I finally talked to a very compent young lady by the name of Jennifer (the others were obvously not customer friendly) on 12/19/08 (Friday) she advised she would talk to Joe and get back with me. She stated Joe wanted to know if the technician (Dale) had taken the back off, I advised that he had and he could not do anything about it because that was the way it was put together. She advised she would check with Joe and get back with me.

At approximately 12:30 I received a call fom Kane's and was told I would be talking to Amanda who obvously did not have all the information about the furniture. She had not screened the photos that I sent she just went into this customer service spill that she gives everybody very rude and not interested in what we were going throug, treated my husband and I with distain, it was if she was giving a training session on how to intimitate the senior citions (of which we are)

She said we could exchange it for the exact pieces but we did not want to go through all the aggravation with just buying furniture for the first time in 25 + years. When we told we did not want the same furniture she said we could back to Kane's and pick out a diffeerent style. This may or may not be what we want to do after reading all the adverse comments about Kane's. I wanted to know if we would be able to get out money back $1646.13

She really became short with us at that time and said that we would have to pay a 20% restocking fee. And we were absolutly through with her and her rudeness. I asked to talk to Joe who I had dealt with the first time at the store. She said it would not do any good that she handled this type of cusstomer service.

Purchased two recliners and they are not comfortable. My husband has degenerative arthritis of the spine and can not sit in the recliner.I talked to Dave and he informed me that there would be a 20% restocking fee and the warrenty was not refundable. I don't have anything in writing that describes the warrenty or states that the warrenty is nonrefundable. I can understand the 20% restocking fee, do not agree with it.

Also I ask about the sales tax and Dave has to ask the general manager about it.Should get back to me Thursday, Jan 1st. I have talked to Haverty Furniture about the purchase of two recliners from them and explained my situtation and they have agreed to let me purchase the recliners and if not satisfied return them. My husband is also a cancer patient and taking treatments each day and has been in the hospital and only has tried to sit in the recliner for the last few days and has discovered they are too uncomfortable for him.

All that I am asking is to have the $150.00 warrenty money refunded and the sales tax and I will pay the 20% restocking fee.

I returned on Tues., 11/11/08, about 4 pm to purchase the mattress. I checked it and lay on it once more to make sure I was happy with it. I then noticed that the ends and sides did not seem to have foam encasement as I had been told by the salesperson, and as was clearly written on the printed banner at the end of the mattress with specs/info for that mattress. I questioned the salesperson and she assured me it had this feature. I then asked her to reconfirm the coil count, which she again said was 782, per the specs on the bed banner. I then asked what was the gauge of the coil and she said she didn't know and went off to check.

Then a manager came angrily flying into the room where they have mattresses on display and tore off the banner at the end of the mattress I was to buy. I said "oh, so those aren't the specs for this mattress" and she muttered something and ran off, very rudely. Then my salesperson returned and by now I was sure I was being duped into being sold an inferior mattress and being misled (or lied to?) about its correct specs. She said she was going to call Corporate and get the gauge info and she wanted me to listen to the conversation. When she told me the info, the mattress specs now changed to be 420 coil count (not 832) and it was NOT foam encased on the sides. So, I was being sold a mattress that was NOT AT ALL the mattress that was represented to me. I told her to forget the deal and she became very angry, seemingly at me?? I said I want to see a manager and she stomped off in a huff, leaving me there alone. No, I'm sorry for the misinformation, or please come with me to the mgr", etc....NOTHING!!!

I saw her talking to a man who I presumed to be the mgr and she was explaining the situation to him. She said to me he will take care of you and again, she marched off, without saying a word to me. How rude can a salesperson get? I was being treated like this whole situation was my fault and treated with no respect and customer service...HA!!!

The manager was the Asst Mgr, (told Manager not in???), and he just shook his head and said well, people make mistakes and there is nothing I can do". I got upset and he raised his voice to me to quit arguing with him and said he "might be able to do something". I said I wasn't arguing but was upset at the entire situation and had a perfect right to be upset and was just stating my dissatisfaction. He was just as rude, or more so than the salesperson...so guess everyone in sales at Kanes is trained to treat customers like this when THEY make an error - or you catch them being deceptive?

I followed him to the mattress section and he said he really couldn't do anything because all the other mattresses were $100 more than the one I was to buy. I said I would think Kanes mgmt would offer to rectify the situation to appease the customer since they created the problem. He said he may be able to waive the $40 delivery fee. What? He thinks I still want to buy THAT mattress (inferior quality) at THAT price (overpriced for actual specs) and would be happy with free delivery?? I said no and he asked me what he should do with the paperwork that had been written up for the purchase (not paid for yet), and I said to tear it up and that I would NEVER go into a Kanes store again! No apology or anything from the mgr either, and I'm sure their attitude is "next customer......so we lost one".

I also feel their advertising is misleading and even deceptive. No matter how many salespeople you ask about the details of a sale, you get that many different answers, which proves there is deception going on in their sales practices. I checked the BBB and they have 146 complaints with only 38 being closed, which shows they absolutely don't care about their customers. Kanes Corporate needs to be reminded that they used to be a reputable and well-thought of company in the area and my family purchased ALL of their furniture from them from 1970's to 1990's. I know times have changed and the economy is rough, but people have not changed and still expect to be treated with respect, fairly, and to be sold the item that they are told (led to believe?) they are getting and not some bait and switch. If they make mistakes, then the customer should not be made to suffer as a result. The customers pay their salaries and keep them in business.

Kanes has had a lot of trouble and complaints through the years (1000's I see on the internet), so I wonder if they will be surprised when they find themselves out of business like so many other companies??

and I would have no problems.

Well, let me tell you... I paid $1600.00 for this leather sofa thinking I would have it for awhile.The cushion's wore out. They have velcro on the botton of them along with velcro on the couch itself to hold them in place. They are not holding and are sliding forward, which makes it impossible to sit on ! The cushions in the back which are attached to the couch now have a big bulge in the middle that are causing back problems for me. The leather is already chipping away in some spot's. This couch looks like it's been around a house full of people. I am the only one that use's it !

I called them and they sent one of their tech's out to check the problem and he said the cusions had bad spring's and padding and they will order 2 new ones, that it will take 3-6 weeks. After 5 weeks I called and the order could not be located from the factory. So I asked to have a manager call me back and that never happened.

Finally after getting ahold of one they decided that the determination is to go ahead and send another tech out to fill the cushions and put new velcro on,( not even getting new cushions now)! This was not the answer seeing that in another few month's I would be going through this again. I mean if the cushion's wore out that fast, what's to stop it from happening again, and for some reason none of those idiots see that. They finally said I can get another couch, but it has to be of equal value or more. If I don't spend the entire amount I get a store credit.

WHY DO I WANT TO SHOP THERE EVER AGAIN. That's another thing they don't get. I am going to use every source I can to get satisfaction. I have called the corporate office and no response yet. All I want is my money back and go somewhere else. I have yet to resolve this issue.

10/20/08 I purchased a 3 piece living room set and table 3 months ago, because they never have all the pieces or some excuse as usually with Kanes. This is why I closed mu account with them about 3-4 years again. But they had this no interest and payments until 2010, so I and my husband jumped on that deal. But I guess the saying is true you pay for what you get which was nothing for 3years. Total of everything was $2200 So we finally get our first delivery 10/17/08 well the sofa and love seat was damaged, so we refused the loveseat b/c we did not noticed the sofa until later on that evening.

At this time we called the store and took pictures on the damage. We got a very rude nonchalant person on the phone who seen to care less who said all she could do was send a technician out to look at and I told her no she wasnt, until I told her that I was going to load the crap up in my truck and drop it off in front of there store. I then hung up and headed to the store to speak with the Manager name Dewy. I informed him of the same thing that I was not waiting on a Tech and they could come pick it all up.

So after we showed him the picture he then said because he seen it he would have them come pick it up and bring another so we would not get another sofa and loveseat. So the 2nd delivery was 10/19/08 and guess what the new sofa was damaged as well. VERY VERY BAD craftsman ship. The seine down the middle was separating and now the bottom was all torn as well as the back. This is a freaky nightmare.

So I call the Store manager today and asked what would be the address of the corp. office and name of CEO or president. He told me that it would do no good, because the complaints are redirected back to the store of purchase and that the president does not speak with customers. So he said that they most he could give me was a $50-100 credit for delivery and my time. But before he could do that he said lets wait and see what the 3rd set is going to look like. I do not recommend KANES to anyone every. This will in fact be our last purchase.

Sein tear, bottom and back torn( leather)Just bad!

Kane's Furniture places misleading if not deceptive sales ads. Their Columbus Day weekend sale stated a 20% discount off a single item purchase for Saturday, 10% off on Sunday, and a 5% discount for waiting until Monday to shop. I went in on Saturday to purchase a dinette set. Guess what the sale covered? They broke the set up into single chairs, a table base and a table top. The discount was not on the set but on the table base which priced out at $119.00 for a total discount on the $856.00 set of $23.80 if purchased on Saturday, $11.90 if purchased on Sunday and, heaven forbid, I should wait until Monday, the discount would be less than $6.00 on the $856.00 set.

Such a sale. The explanation...well, if an item has a skew number then that constitutes a single item. However, the store manager was quick to tell me that if I would buy an entertainment center, I could get a full discount because the could not break that piece down. Too bad that is not what I needed. I will never set foot in another Kane's store, nor will I allow any friend's or family to make that mistake.

What a waste of a consumer's time and gas. Worse than that, what an insult to a consumer's intelligence. This type of advertising should be required to state clearly that a set is not a single item. It is only a collection of it's parts and therefore single items.

i bought 1 twin bed, 3 queen beds and 1 king bed.i had this house being furnished at the time i was moving from my other house.when i moved in to my new home with all new furniture on 8/20/2007. i noticed right away that my king mattres had a defect in it. when your facing the bed. the left side dents in . as i try to sleep on it . it's like falling into a hole.

they have sent a inspector out three times to check the bed.they told me that it has to measure one line over 1 and 1 half inches deep. the right side the string he used to measure the bed laid across the bed, but as he got to the left side it is very clear that there is a hole in the bed.they told me that i have a 10 year warrenty on this bed. i have a bad back. i can not sleep on the left side of the bed.they told me to keep sleeping on it to put as much weight on it . so when they come out to measure it again . that maybe it will be one line over the 1 and 1 half mark. this makes it hard for me to do this because i can't even sleep on the left side of the bed.

i have been under the care of a back doctor. trying to sleep on this bed does not help my medical contion.i have sleep on all the other beds to check them out. and they are fine. it's just my bed.

We purchased a bedroom set and paid for delivery to our home. I told the salesman that our house was at the end of a tree lined laneway and that a large truck may encounter a problem getting down it. (although we moved in with a large moving truck and have had many things delivered to us over the 10 years we have lived there) i was told that they had a medium size truck and at worst they would unload the furniture and dolly it up our lane. The delivery men got to the end of our lane and sat there for 25 mins then decided to take the furniture to the store we bought it at. Now we have to pay to rent a trailer or truck in order to get it to our home. sad thing is we were going back to purchase family room furniture from them TODAY! Not NOW!

We have to pay to rent a trailer and it is very inconvenient to say the least!

We purchased a sofa & love seat recliner in early August. The units were delivered and the sofa was found to have a material defect. The came to repair and it was not satisfactory. We were offered a check of $130 with no further warranty. We declined and asked for the sofa to be replaced. That happened several weeks later. Several days latter I found a charge on my Visa card for $161 and an $782 charge on my Kane's credit card.

I inquired as to the charges. I was told they were sales tax, no, delivery charges, no, extended warranty, no, we will have to look into it. I called the store manager with no response. We visited the store and asked to meet with management...no one was there. We were told that it would all be straighened out in a couple of days. I received a phone call on Sept 23rd to advise me that they could credit $107 on my Visa and would adjust the Kane's Credit card. I told them no...don't touch the Kane's card and issue a refund of the $161...no further discussion. Told them just to do it. Still have not seen the adjustments.

This could be a fraudulent transaction with the sales person handling in this manner to gain a commission on the sale. The problems remain unresolved.

Kanes is running a labor day sale. The TV adds state 50% off any single item in the store. Fortunately I called ahead to check for false advertising. The real terms are 50% off a single item over $5,000. I don't think they have a single $5,000 item in the store. Nothing off an item under $1,000

Try the Lakeland store. Very professional and courteous. I was looking for a computer armoire and found one I wanted. I did not use the delivery service as it fit in my SUV. However a couple weeks after getting it home I recieved an unsolicated check from Kane's because they realized it was supposed to be 20% off and they hadn't given me the sale price. I didn't even know it was on sale! Great Customer Service!

I bought seven rooms of furniture and I am still waiting for a replacement for my dining chair. May 17,2008.

chair was broken

[Kanes] advertise a red settee it is red leather on crome (I think ) legs. Made by Galiano ( sp) I have been to a number of stores and told it was no longer being made. yet it is still being advertised is there any way of getting one.

I buy one set of bedroom about 1 year. i pay like 4000 thousend dollars for these set.

and my husban only sleep in, for almost 2 months and him buy one little matt and sleep on the floor because he say he feel sick one sleep in my bed, so I continue sleep on the bed but 6 months ago im feel bad too, i have backache all the day, I think that I have stress then i take aspirina all the time and I put some mucle rur in my back, but never my backache stop, and then i can see that the problem is the matt because one i aweak i feel like somebody hitme. please im sorry for my english, i hope that us understandme.

We purchaes a dinning room set and living room set from Kane's furniture in St. Petersburg in March of 2008. At the time of purchase we were told that 2 of our pieces (coffee table and night stand) would be on back order until the first week in May. We agreed that this was okay and awaited our furniture. May comes around and we call Kane's to see if our furniture is ready to be delivered. They say no, not until the May 15th. May 15th comes around and we have no heard anything from the store. We called them and they inform us that the pieces are now on backorder until July. What I do not understand is that why did not anyone from their office call us and inform us ewhat is going on.

Meanwhile we have already purchaed these pieces and are paying for them and our living room is incomplete.We call July 3, 2008 to find out about of delivery. They said it will be on July 9th and they will call us in the morning to tell us when. They called and said between 11 and 3pm. Just like everyone else, we have to work and could only wait and stay until 12:30 pm. We spoke with the driver and told him to call us at 12pm to say if he was going to make it or not, he agreed. We did not hear from him until 4pm.

We still do not have our pieces and evrytime we talk to someone at the office either we are not in their system, the order is messed up, or they can not help us. We called today to ask about our delivery( you would think we would be first to get delivery since we have been waiting since May for our furniture that we were promised). They cannot deliver it today and can not guarntee that we would get it delivered before noon. They told us to simply take off work when they call. My fiancee is a chef at a restaurant and I work and hour away, so this is impossible. Now they say well we can deliver on Saturday but not for a nother 2 weeks. This is beyond rediculous. All we want is our furniture.

I went into the store with my fiance to show him the office desk I saw and was going to purchase. I walked in and again was hounded by the salesman who we asked to just let us have a look around rather than be followed around the whole store. When my fiance told him we will tell him if or when we need him he proceeded to call my fiance a jerk for lack of a better word, and told him to go out to the parking lot and they could handle it there. my fiance told him we are not in high school and fighting was out of the question.

my point is he was extremely rude and if i myself ever talked to a customer that way i would have been fired on the spot. i am almost eight months pregnant and could not believe he would talk to my fiance that way. i spoke to the store manager on duty named John kemp but he did not seem too interested, which is the worst part! i will never nor do i advise shopping at the store.

June 27, 2008 I found a bed room suite at Kane's Furniture in Ocala, I was told all the pieces were available and received a price total. I told the salesman Michael, that I had one more place to look but that I was sure that I would be back on Wednesday to complete the paperwork to buy the set.

I called him Sunday when I got home and indicated that I would be in on Wednesday for sure to purchase the set and asked if he could measure one more item for me. Wednesday I called at noon when Michael started work to again say that I would be there that afternoon to purchase the set. He asked what time and said again that there was only one headboard left at the warehouse for this set. I asked if he could put a hold on it knowing that I was arriving this afternoon to complete the sale. He said he couldn't without money. And I said Well I hope then that it will be there. I told him I would be leaving about 4 pm and be there as soon as possible.

When I was 10 miles from the store he called to say that he had bad news in that the one headboard that was in the warehouse was damaged. I said, but you still have the one on the floor, yes he said. I said; ok, I will be there shortly I am 10 miles away and driving.

When I got to the store Michael said the manager Jim,won't sell the headboard without the mirrored bridge piece with the piers from the floor. But he will give me a good deal on all the pieces. My original quote included delivery. Now the story was changing to he will only sell the floor samples because of this bridge piece and oh by the way we don't deliver floor samples.

I said I am willing to take the headboard as a floor sample but all of the other pieces you told me were in the warehouse. Then I was told that even the headboard in the warehouse still in good shape would not be sold to me because the manager needed to sell the floor samples. He said if you don't have it in writing then you don't have a quote. I said I have the total written on his card by him for the pieces we agreed to. The manager said that is not a sales contract and this conversation is going nowhere, goodbye.

My husband & I went to the Kanes on Hillsborough looking for a sofa sleeper. We looked & found what we wanted. We looked around for a sales associate for 10 minutes before going up to the customer service desk to ask for assistance. The lady at the counter gave us a look like we were bothering her, but she paged someone over to where we told her we would be.

5 minutes later we saw a sales person approaching us but he was stopped by 3 other people. When he finally acknowledged us he said he would be another 15-20 minutes before he could help us. Forget that! If I have to wait 45 minutes to be helped in the store, I don't even want to wait on them if there are any problems later.

I purchased a bed/mattress from them on 5/18/08- delivered on 5/22/08. The mattress is too soft, I cannot sleep on it. I contacted them on 6/10/08 & stated I would like to exchange the mattress, I was told I must keep it for 60 days before they will replace it. Why must I keep something that I already know is uncomfortable & I do not want?

I went into the store to complain and the response I got was it was okay in the store I told them a few minutes in the store versus a few hours/weeks at home is a big difference! What feels okay in the store is not the same as sleeping on it at home. All I am asking is to have it exchanged, they don't have a problem with exchanging it AFTER 60 DAYS until then I am stuck with a mattress I can't sleep on.

I can't sleep, wake up with back & neck pain. Do not do well at work because of lack of sleep.

I purchased a bed/mattress from them on 5/18/08- delivered on 5/22/08. The mattress is too soft, I cannot sleep on it. I contacted them on 6/10/08 & stated I would like to exchange the mattress, I was told I must keep it for 60 days before they will replace it. Why must I keep something that I already know is uncomfortable & I do not want?

I went into the store to complain and the response I got was it was okay in the store I told them a few minutes in the store versus a few hours/weeks at home is a big difference! What feels okay in the store is not the same as speeping on it at home. All I am asking is to have it exchanged, they don't have a problem with exchanging it AFTER 60 DAYS until then I am stuck with a mattress I can't sleep on.

I can't sleep, wake up with back & neck pain. Do not do well at work because of lack of sleep.

I purchased a sofa, loveseat and mattress from this store on 24/5/2008. I paid $75 $ $65 for the chairs to be treated with a stainguard that would resist liquids and dirt. This means it would be so resistant that liquids would 'bead up' on contact. The sales person even did a 'smoke and mirrors' trick where she showed me how good this protection was, if I had only known! As soon as the furniture was delivered I did the water test. Lo and behold the water seeped right in. The sales person had also assured me that I would be presented with a certificate as proof that my items had been treated as soon as they were delivered, I received no certificate.

The woman on the phone that I spoke to re the problem, said if the items ever got stained they would clean them, I paid for them not to get stained so why would I need this, then she tells me the water seeped in because of the type of fabric. This was not told to me when I was purchasing the item. The store manager would not even do me the common courtesy of speaking with me. They have my money so I suppose they have no use for me any more and there's still many more gullible consumers that they can dupe out of their money out there. I would not recommend this store to anyone and I would want to warn my fellow consumers not to purchase anything from this store. My entire purchase totalled $2,269.92

I feel that I have been robbed blind by Kane's furniture store. I have been duped out of $140 plus tax.

Watching Tampa Rays baseball game 6/26/08 10 srikeouts occured. I tried your site Kanessstrikeout ror the Pizza as advertised. Was told that a form had alllready been printed. I have never been to the site before. If this is just a Scam please say ao.

i am writing about my attempt to log on to kanesstrikeout when the Rays team in florida pitch 10 strike outs. Kazmir, of the Rays did just that last nite, May 26, 2008 but I was unable to log on to your site, after 40 min of trying. This morning at 7:45 am, May 27, 2008, I was able to log on but got the message a coupon was already printed out for me. No such thing happened. Please advise.

I was looking to buy a sofa, but after reading all these comments...no way. I have purchased a few things from the before from Joe was very nice, but other sales people were rude and could care less about anything but the sale. Its a shame, we all work hard for our money, but who needs the attitude? They do need to clean up their sales floor by replacing a few of the sales people. There are to many stores looking for business. Kanes, shape up and maybe someday I'll come back and spend my money. Meanwhile I'll go elsewhere!

I purchased several items one included a living room set for my mother, which was damaged. They said they would send one of their professionals to determine what could be done. The tables were nicked and after going back and forth with the store we just gave up. I bought over $4000 alone for a bedroom set and a dinning set, but after 4 deliveries the china cabinet was broken, the glass cracked and finally I gave up. The bedroom set was king sized but they kept trying to send a queen headboard, it was so frustrating that even after I sent it back, I continued getting phone calls for scheduled deliveries from them.

I'd also purchased a mattress set and explained prior to the purchase that my mom had spinal deteriorations and it would be very important that we find the right one. The sales person was adamant that it would not be a problem, well IT WAS. After having the mattress for one night we knew she would not be able to keep it, so we tried again. They staff was so rude, they refused to help and Joe even told us to leave he didnt want to even talk with us. He told my mom to lay on one of the store mattress for 6-8 hours so she would know which mattress was right because he could not keep delivering mattress to her. My mother by the way is 100% legally disabled. She was almost in tears when we left.

We called the corporate office and it was like talking to Joe all over again. It does not surprise me that others have had such a poor experience, but what Kanes need to know is that poor customer service will certainly lead to the demise of their business and when those jobs are outsourced they will have all the time in the world to consider what they could have, and should have done to please the customers who drove from all over to try and patronage their business.

We lost money, on the mattress, as well as the other items because of the delivery charges.

Purchased furniture in Dec 07 (special order approx $2500) delivered Jan 08, at time specified, 2 items damaged, had reordered, picked up table which when got home had nicks in it, Kanes reordered the couch at that time Jan - just rec'd in Apr and pillow with the couch was not stitched properly - when they called to see how delivery went I stated the pillow issue and was informed that they would have their man come out and fix it

ISSUE is that I have been put out due to the lack of checking product before delivering and that anything that they did was to be on their time not mind-- even though I am the customer -- CUSTOMER SERVICE LEAVE SOMETHING TO BE DESIRED...do not plan on making any future purchases from this store.

Purchased furniture in Dec 07 (special order approx $2500) delivered Jan 08, at time specified, 2 items damaged, had reordered, picked up table which when got home had nicks in it, Kanes reordered the couch at that time Jan. just rec'd in Apr and pillow with the couch was not stitched properly. when they called to see how delivery went I stated the pillow issue and was informed that they would have their man come out and fix it

ISSUE is that I have been put out due to the lack of checking product before delivering and that anything that they did was to be on their time not mind. even though I am the customer. CUSTOMER SERVICE LEAVE SOMETHING TO BE DESIRED...do not plan on making any future purchases from this store.

My husband and I ordered a table and chairs and an area rug from Kane's on 2/25/08. We were told that the furniture would not be in the warehouse until 3/28/08. We thought a month was a little long to wait but we were willing to do it. I called about 2 weeks later and ordered 2 more chairs to go with the table and was told that my sales person would call be right back and place my additional order. I waited a day and a half and still no one bothered to call me back. So I had to call back a second time and finally whom ever answered the phone placed my order. On March 28th, the supposed day of delivery, we heard nothing. I waited four days, ample amount of time for someone to call us, and had to call and check on my order. When I called I was told that the furniture that we had already waited over a month for would not be in until June! I can't believe that no one knew before March 28th that the furniture wouldn't be there until June. I should have received a phone call before then. After all that we were willing to come to the store to find something else. All we asked for was some kind of discount and to wave the $79.99 delivery fee. We were told that we weren't going to get anything for our trouble so we cancelled our $800 order and never received an apology from the manager who did the refund. Come to find out when I got home we had a coupon in the mail for 20% off. So all the manager had to do was to say we used our coupon and wave the $80 delivery fee. Instead you guys lost $800 worth of business. We went to Badcock and purchased $2100 worth of furniture.

I went into Kane's after seeing an advertised sale. There was a desk and chair on sale. I was told to go to the St. Petersburg showroom to get it. After driving 30 minutes south I was disappointed again. Of course, there were no sales people around when you need them. I waited for the sales person, and we started to make the purchase. I was also looking and planning on buying bookcases and other things that would total over $4000.00. Back to the desk--it was never marked or any notice that it was out of stock or that it would be a few weeks before it would be in. The sales person had the attitude: Oh well, you can wait. After speaking with the assistant manager, Joe, and explaining the story, he was even harder to deal with. I offered to buy the floor model; he still was firm in saying no. Even though the item that I wanted had no sign or notice it was on back order, he refused to allow me to have the floor model.

There was not good customer service, so the store lost the entire $4000.00 sale. I did go to another store and actually bought everything I needed and saved $700.00, so I guess everything happens for a reason. I have read the comments regarding the attitudes of Kane's employees and figured it was being blown out of the water. But I can now say that they were true, and I will never reccommend them to anyone.

My entire day was wasted running around because of this situation, and it caused a lot of grief. With the economy the way it is, they really need better customer-friendly sales people.

My charge card was over drawn and was charged overdaft fee. It affected my mortgage payment and credit and also caused embarrassment

I bought a sofa and love seat that was on an advertised on the Kane's radio sale. I was charged full price for the furniture and went to the store twice to resolve that issue. I also had been charged $508.00 for a matching chair that I had only asked the sales man to call me and let me know the price when it went on sale the following week. He never called, and he put it on my charge card that he had the information from that previous purchase.

This was an unauthorized use of my credit card, and I called the store to tell them and haven't received a refund as of yet. They didn't even offer any kind of compensation for the trouble they put me through. I talked to everyone including the manager who was involved. I recommend not dealing with Kane's Furniture My charge card was over drawn and was charged overdaft fee. It affected my mortgage payment and credit--and also caused embarrassment.

I received a special custumer award for $500.00 and proceeded to buy a couch and mattress. I was told the $500.00 certificate would save me $100.00 dollars on a $1000.00 dollar purchase. Needless to say, I walked out, which is no big deal. But these come-on tactics really upset me. Now all I am asking is please, please remove me from you mailing list. I will not deal with your sales tactics.

I have disappointment in a business that I thought was reputable.

1. 5/12/07 paid with credit card $2678.57. Promised delivery date 5/19/07. Was told that delivery driver would call morning of delivery to provide a 4-hour window for delivery.

2. Delivery date was confirmed by telephone on 5/14/07 and again on 5/18/07. Delivery date was also confirmed by two separate emails.

3. At 11:30 am on delivery date still had not received the promised phone call from the driver. I contacted the Orlando store and spoke with Letitia? who told me their truck had broken down and the delivery might be as late at 4:30 8:30 pm.? I advised her that I would have appreciated a phone call, alerting me of this fact. She said they had been calling customers.

4. Letitia advised me that they wanted to reschedule the delivery to another time. I refused, requesting that they honor their promise.

5. At 3:30, I again contacted the Orlando store for an update. Letitia put me on hold and supposedly contacted their delivery department. When she came back on the line, she said my delivery would be between 4:30 7:30 pm. I said that would be just fine.

6. At 6:30, I received a phone call from the driver who advised me that his partner? was ill and that he had gotten permission to return all undelivered merchandise to their warehouse. I asked him where that left me and he advised me that someone would call within the next 5-10 minutes to reschedule.

7. I contacted the Orlando store again and requested to speak to the manager. Unfortunately, I did not get her name. I advised her that I was angry with the situation and that I wanted to cancel the order. She said she would process the paperwork and I could expect my refund within 3-5 days.

8. After hanging up, my husband reminded me that they got no real information from me, other than my name. Based upon the experiences of so many other customers on the pages attached, I have a sinking feeling that we will not see our refund without a court battle.

My nephew and fiance' will be married on May 18th, 2007. He goes to college in Tampa, FL and she lives with her parents in Minnesota.

March 20, 2007 - I purchased for their first apartment, one entertainment center (no problem) and one dinette set, glass table top, heavy wood base, Four chairs white micro-suede fabric seat and back. I paid for the fabric protection of $15 per chair.

April 11, 2007 - I was at the apartment waiting for a delivery of living room furniture from another company, when I noticed the wooden base of the dinette had been damaged sometime in shipping. The edge of the very bottom of the base was crushed in and still even had a piece of styrofoam packing imbedded into the wood. I called the Ocala store and spoke with Barbara in Cust. Serv. and she checked with the manager and he said that they would replace the base, but right now it was on back-order.

About a week later in moving the dining room chairs out to damp mop the floor, I noticed a smudge on the face of the chair backing, next to the piping trim. It looked like glue, but since we had the warranty on the fabric, I called for them to come and clean it. When the man arrived the following week, he determined that it WAS glue and the chair would have to be replaced.

May 5, 2007 - the replacement chair arrived with black smudges and hand prints in several places over the chair. The delivery man took some spray and a white cloth and tried to clean it off, but it wouldn't budge. I told him that this chair wasn't acceptable and refused to take it. Our next attempt at a replacement chair is May 11th. We'll see. (The replacement base for the dining room table is still on backorder.

I purchased a $3000.00 bedroom set on October 2, 2006. After numerous incomplete delivery attempts, waiting on a refund for items that had never been delivered, it is now February 11, 2007 and I still have no furniture and have no idea from the store when it might be delivered. I was promised a 10% discount from 2 managers only for it to be denied later. I am horrified that people can treat good honest Americans this way today.

I have lost time off work to meet deliveries that were not complete and denied. I cancelled a business trip to be home for one delivery with no delivery made. My credit card was charged in full for items I never received.

Mr. Harris sent me a debt collection letter saying I owed $1500 to Kane's Furniture. I've never been to Tampa, never shopped at Kane's, and pay all my bills in full every month. I called Mr. Harris to say so. He rattled off my maiden name, my deceased parents' address and a SSN. He asked me to confirm whether these identifiers were mine. I refused to confirm/deny the SSN, told him I haven't used my maiden name in 15 years and that I sold my deceased parents' house 3 years ago. He said he'd notify Kane's; I should notify the credit agencies. He said he'd call me back later that day with an update. He never called. Meanwhile, I contacted Kane's. They asked me to confirm the same information Mr. Harris had -- including SSN. I refused to confirm or deny the SSN and told them the debt is not mine; they should pursue the individual who lives at the address where the $1500 worth of goods were delivered. They said they'd call me back later that day with an update. They never called.

I have notified all 3 credit agencies and issued fraud alerts. I have requested a credit report so I can find out about additional purchases and/or credit applications made in my name. I have contacted my local police and filed a police report. It is not clear yet what the financial consequences of this may be. I am still trying to determine whether Mr. Harris is a legitimate businessman or part of the fraud. Same for Kane's.

I bought furniture on 9 or 10/04 paid cash & credit but paid in full. It was to be delivered on 10/12/04. I got a call that they couldn't deliver until 3/05, half of the order was defective. I waited several months to get replacement after much haggling. I was promised the delivery refund for all of the months I had to wait for replacement furniture, this I believe was in 11/04 and it was only $69.17, but I was looking forward to that refund. To date 8/2/06 I have not received a refund. I have called the store, I have called corporate, I have asked for ceo name and they refuse to provide me with that info. Everytime I speak with corporate thay say I will resubmitt and that I should receive a check in a few days, it's been over a year later and no refund. I would love to sue the pants off of them.

Cancelled part of an order for furniture that we paid for in full before delivery. Was told that our refund would be received by us in 7-10 business days. This took place on 6/29/06. To date have not received refund. Have been in contact with Customer Service at the store by phone and in person on numerous occasions and have been told that the original refund paperwork was never processed, that the girl who processed it the second time was out and no one else could find the paperwork and then today was finally told that it has been processed and I think the check has been cut. I asked that the check be couriered to the store from Corporate or sent to me by overnight mail since we have had to wait so long for our money.

We have ordered something from another store and we are desparately awaiting our refund. We have been consistently getting the runaround and when we ask to speak to a supervisor or someone with more authority, we get nowhere. We called the Corporate Offices in Tampa and left messages on their voice mail. We asked for the name of the President/CEO and were told that it was not possible to give out that information to us. They are so slow and unorganized and uniformed and rude.

The consequences are that the furniture we ordered from another company was on sale at the time of purchase, has come in to the store and we are about to lose that merchandise beause we have not yet paid in full for it. Also, we recently moved into a new house and we are lacking for furniture - all because Kane's hasn't refunded our money in over three weeks.

My mother who is 75 years old and in poor health called Kane's looking for a motorized recliner. Her salesmen was Nestor. He told her they had plenty of chairs just to come on down and pick one up. He then called back to say he was out of chairs, but don't worry he had located one at a different store and that he would give her a $100.00 discount.

He insisted I come to his store and pay him first, and that the other store was 5 minutes away. I paid him $535.00 for the chair and was told to head over to store # 3 that was at least 20 minutes if not more away.Upon arriving at the other Kane store we were told to ask for Thomas; he knew everything and was waiting for us. We found Thomas and he seemed a bit confused. He finally admitted that the chair was defective and missing parts. I spoke with the store manager and he asked does Nestor know this is a clearance store? Nestor totally wasted my time and money.