Complain about a product or service

Kane's Furniture

Kane's is a Florida chain of furniture stores that seems to have some customer service problems that should perhaps be addressed. As of this writing (4/19/05), we have received more than 60 complaints from Kane's customers, including those below.

Please note that, as always, there are unrelated stores with similar names, including a "Kanes of Sarasota" and a Kane's in Charlottesville.

basem of tampa, FL February 3, 2010

i went to kanes and i bought a bedroom set, it was way over priced, i paid 2118.00 for only the and dresser, they told me even i will pay 130 on top of the 2118. i still have to wait 3 days to get the room even that i was paying for 2nd day service, but i was staying in hotel with my wife, so i rented a truck and drove for 50 minutes to go get the room,

i was even the one who was helping to put it in my truck, then i drove 50 minutes back to go to my house, carry the room with other guys i had to pay to help me, once i opend the boxes it was the wrong room, i called the store they said i have to wait 3 to 4 days to get my room back, i even told them the dresser is blocking my bedroom and i have to jump over to boxes for my to go the bed, they did not care,

so i told them i want to return it and get my money back so they said i have to wait for a week then another week to get the money back, or i have to take it myself to return it, so i rented another truck and paid the guys to put the room back in the truck. this was the only way to get in bed without jumping over a 5ft box, even that i returned the room myself,

i did not get my money back, it been a week, no one return my calles, no one care, and me and my wife sleeping on the floor for about 2 weeks now since i do not have the money to go buy another room. paid over 200 to rent trucks 2 times and pay guys money to help my loading the room on and off my truck, me and my familly sleeping on the floor for 2 weeks, my bank account is -210 for all the money i spent in the hotels and trucks.

Mary of Melbourne, FL January 25, 2010

on November 17, 2009 I wanted to purchase an entertainment center and the salesman told me that in order to get it I would have to pay 1/2 now and the rest when it was delivered. I paid the 1/2 and never heard from him, I called and he told me that there were only a few pieces in stock and that they would deliver those pieces and when the rest came in they would then be delivered, I refused!

I wanted the whole thing delivered at the same time, so I went down and got my money (1/2 deposit) credited back to my credit card. He told me that he would call when the warehouse had all the pieces in stock and then I could come down pay for it and it would be delivered.

Well I never heard from him again, so I called (it is now into January 2010). The entertainment center was still not in, he said that probably people who really wanted it and paid for it and were waiting would get first choice. He then said that the delivery date to the warehouse was now Jan 22. Well here it is Jan 25 and still no phone call so I call again and this time talk to a sales manager, he told me the same thing as the salesman.

I emailed Kane's and told them what was going on and just this morning the store manager called and I got the same thing from her. Also, that it is not up to them it is the manfacturer fault not getting the furniture to them. I think that Kane's lies about what they have on the floor and they just want you to pay for something so that they can hold onto your money for months. I really want this entertainment center but if they keep [messing] around I will have to find something else. Everyone I know will know about their sales tactics. And I thought Rooms to go were bad, Kane's takes the prize.

Faith of Dunedin, FL January 25, 2010

Bought a new couch & recliner 11/29/2009 week before christmas recliner on couch broke! Don't want a patch job only had a few weeks, still not fixed or reprired which I feel because it was a few weeks old not like I had it a year. they should bring me a new couch and take this one back, I am very disatisfied! There is no need for this kind of run around! Recliner on couch broke! I had shoulder surgery and was stuck!

Tim of Lakeland, FL December 26, 2009

We purchased a free-standing bar and two stools from this store. We picked up the base of the bar, and our sales rep told us the two glass shelves would be delivered to the store in a week or so and she would call us. When we did not hear from her, we called and left her a message on two separate occassions to ask if the shelves were in yet. She did not return either call. We then dropped by the store and the glass shelves were in. Each shelf had two fasteners that connected to the base. When we attempted to connect the shelves, three of the four fasteners came off. It appears the fasteners were glued to the shelves and I assume the glue had dried out. Consequently the shelves could not be attached. Again, we called on two separate occasssions to discuss the problem and left messages for the sales rep and the store manager with details on the problem, and neither returned the phone call. We had to go back to the store and stop by the customer service desk to schedule a technician to come repair the furniture.

Cheri of Winter Haven, FL December 23, 2009

My parents (elderly) bought a recliner that had a scratch on the back of the chair. After receiving it once the recliner legs were lifted up they would not go down again. My father had to have emergency heart surgery directly afterward and has been in and out of the hospital so I contacted them yesterday and explained the situation thinking it would be no problem. A woman {Adrianna) addressing herself as the manager stated that 30 days was up and to do whatever I had to do.

Agnes of North Port, FL December 9, 2009

Update: Phone call from Jennifer to say Warranty company would contact me. It has been 10 days.. . . . . .

Agnes of North Port, FL November 30, 2009

On 31 Jan 09 I purchased a reclining leather loveseat, matching sofa, and leather protection kit for sofa from above store. Loveseat was delivered first and I told them the color was NOT the color I saw in the showroom. (This was a Senior Citizen Sale.) They made note of this. When the sofa was delivered it was (again) not the color as displayed in the store and this was so noted on the paperwork. A refund of 300 was applied to my credit card since they could not provide new set as it had been "discontinued".

Approx. end September I noticed that the leather was completely worn away where my legs rested on the reclining part of sofa! I mean the leather was gone and since my legs only rest on it I am at a loss to understand this. I called them and was informed that since I had already received a 300 credit my purchase was now considered "as is." (1) It was no fault of mine that the colors were entirely different and (2) I do NOT accept that this is now an "as is" item.

Can you please help me to resolve this? Kanes furniture have been totally non-cooperative in this regard and I truly feel ripped off and taken advantage of as a Senior Citizen! I cannot afford to play games with furniture stores. If my furnitue is NOT in fact leather as they said it was AND sold me a leather cleanin kit for 99, then I truly need some sort of satisfaction here. I look forward to hearing from you. Thank you so much.

Riyaz of Orlando, FL November 23, 2009

It is an update on my previous complaint. Finally they sent the technician to fix the sofa. He spent around two hours to replace with a new piece. Now it became even worst. The shape was like "B" before now it is like "D". When you have a sofa set in family room, it looks so ugly love seat is different from the sofa they fixed. I called the store again and they said I had to wait until they get the sofa in stock for an even exchange. They are not ready even take it out as I don't want to have it ugly stuff at my home at holiday season. But they denied. I told them I am going to report to media, state attorney and file a law suite for the inconveneice and my time. They said "do it what ever you want to do".

Riyaz of Orlando, FL November 12, 2009

I have purchased a leather sofa set (sofa and love seat) and dinning set (table and 6 chairs) from the Kanes furniture. The sales person was very nice he made me to buy all the furniture that I want to buy. They dinning set was very bad and I had to return it. The sofa was properly wrapped when they came to deliver so I didn't check it properly and signed the paper. When I sit in sofa I noticed that it has lots of deep scratches. Then I have called and informed the store. They sent a technician after 2 weeks. He said he can not fix it. The store has ordered a piece which they want remove and replace which is not happed until now (it is more than 4 months since I made the purchase). They are not ready exchange or to give some discount to close the case. I have sent two E mails to customer service but in vain.

As I have alerted with this incident, I had to cancel the dining set as they delivered bad stuff both the times. Recently I have placed again a big order for bed, dresser/mirror and two night stands for around 2800 but I had to return them after careful inspection when the delivery persons were there. Now I have cancelled that order too. So please be careful if you want to buy from kanes with my experience their customer service is very bad and their material is very very bad.

Thomas of Palm Harbor, FL October 10, 2009

I purchased a living room set for 3587.08 from Kane's Furniture on May 2, 2008. Since then the cushions are always wrinkled, the legs are falling off the furniture and the coffee table because of the poor quality of the furniture (wood splintering, screws too small for purpose, etc.). I am embarassed to have company because I'm afraid a leg might come off while we are sitting in them. I have tried to speak to someone in authority at Kane's Furniture, however, the people I have spoken to have barely been civil when telling me that they would have someone from the main office contact me. Unfortunately, to this date I have not had any calls returned.

Today, we turned the furniture over again to attempt to fix the legs and noticed the poor quality of consturction, screws for holding the legs in position were 10 times too small for the purpose. Also the made in China label made me sick and explained a lot.

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