JRA Furniture

I purchased my group setting patio set of 11 pieces 2 years ago and it has faded, chipped and peeled all over the entire set. Cushions are faded and it looks awful. I know this has a lifetime warranty and I would like to know what I can do to replace these pieces. Please advise. I have previously written and no one has returned my calls or email.

Called the company to find out what I can do about a broken granite section to my patio set. I was offered a travel miles and when I reguested a phone number to customer service she diconnected me. When I came to my daughters on the internet the number that was given on there-562-229-1718 was disconnected also. I am very disappointed.

All my attempts to reach JRA furniture have failed. The (562) 229-1718 number rings out busy all the time. Efforts to get the number checked out have failed, the e-mail address eventually comes bouncing back. Is this outfit still in business?

My set is a 5-piece bronze-like color swivel rocker sling back set with glass table top by Hampton Bay. Today, the wind blew the umbrella up and over to the side just enough that it shattered the glass table top all over my patio! I could not believe my eyes! I'm so upset about this because I got this not long ago. I'm unemployed at the moment and I don't have money to replace this tabletop.

I had to vacuum up all the glass and it filled the entire shop vacuum. What am I to do with that amount of glass? I loved the patio set but now I am stuck with having to replace the glass which I'm sure will be costly. What do i do now? Help please!

I purchased 13-piece Palazzo Dining Set, 2-3 pieces, Bistro Sets, 5 Chaise Lounge Chairs from Sam's Club for approximately $1700. After the fourth year, one lounge chair seat ripped. On the fifth season, four more have ripped. No problems with the aluminum frames or glass table top. By next year, I will probably have 15 chair frames left. No physical damage resulted. Only the $1700 we feel was thrown down the drain.

I purchased a patio set from Sam's Club. It came with 5-year warranty. Two chairs broke and I tried to contact JRA, and I got a text message back that I need to pay $9.99 to get more information about that number. Two chairs broken, total set was $700.00. I want them repaired or a partial refund.

Bought Palazzo 13 piece dining set mfg. by FRA from Sam's. Glass table top shattered. Need to have it replaced, cause can't use table without it. Tried to get hold of JRA and get a message that I need to pay $4.95 to call "10 14158000". Read that many others having same problem.

I went to bed one evening to wake up to a big mess of glass that needed to be cleaned up. I was very disappointed that the table only lasted only one season since it was only purchased and set up the end of August 2009. I will never purchase anything made by this brand or company again. The mess of shattered glass that needed to be cleaned up was heavy and the expense to dispose of since it could not be recycled. With 2 children around, we had to be sure that all the glass was cleaned up with no fragments. Now we will have to purchase a piece of replacement glass at a cost of about $250.

I was looking for parts. I have the same problems. My bar chairs that swivel have broken. I have welded them back together, and now, I'm scared for anyone to sit in them. It doesn't matter because the material has split/ripped and no one can sit on them anyway. The loungers are split; one Otteman is split. Gee, I bought a bar and four high chairs, table with four chairs, two swivel chairs, two Ottemans, and two bistro tables. I gave over $2,000.00 for it all and it's 2 1/2 years old.

On a good note, I've had no problem with the table top. It's granite squares. I wish I had bought old fashioned wrought iron. They are not always really comfortable but will not tear up. I called the number and some guy wanted to give me a $50 gift card to Walmart. I told him I didn't want one and he hung up on me. Does anybody want to buy some used patio junk, uh I mean furniture?

Purchased an 8 piece dinning set from Sam's club in 3-31-2007. This is an outdoor patio set. Paid $800. I was assured it would not rust. It was kept under cover and covered when not used. The wood grain top is peeling off and there is rust all over. Apparently company is out of business. Phone number is always busy.

While lifting the umbrella out of the Charm Collection table purchased in 2004 from Home Depot. The umbrella tilted and shattered the glass into billions of pieces. We will never be able to walk barefoot on our patio again since the glass will be showing up forever! Home Depot cannot help as they are no longer carrying this line nor are they carrying Hampton Bay any longer. They gave me the number to JRA Furniture which is disconnected. I wanted to replace the glass however the table is an unusual shape with the sides bowing out a bit. It costs more to replace the glass than the entire set cost us. What am I to do now? Glass will continue to show up on the patio forever as well as the gravel around the patio. No more walking barefoot!

I purchased a Martha Stewart 5-pc Bar Set at Kmart in the Summer 2009. The glass top broke though no fault of mine. I called JRA Furniture and got a replacement for the left side of the glass top of the bar. When it arrived, I put it in my shed because the summer was over. When I took it out last week to replace the broken side of the bar top, it was shattered inside the box and the small glass pieces were falling out. Nobody was injured/hurt but now I'm faced with ordering another glass top $35 plus shipping, which amounted to approximately $65 last year. I don't know what the price will be this year.

I purchased the Florenza 12 Piece Sling Patio Collection from Sam's Club. Two years after purchase, the glass on the large table shattered and the slings on the ottomans became torn and shredded even if these items were rarely used. Then, the following summer, as people sat on the swivel chairs, the chair seats began to rip causing the person to fall right through the bottom of the chair. We now have 4 swivel chairs and 2 ottomans that are unusable. It is just a matter of time before the remaining two chair seats will rip.

I wanted to replace the slings on all 6 chairs and 2 ottomans, however, the company ,JRA Furniture Ind, has gone out of business and I also learned that the chairs are also breaking away from their swivel base. If that occurs, that will be dangerous as the person sitting in that broken chair may get injured. Therefore, I feel that it is not safe to continue to use the two swivel chairs we have left. I wanted to just replace the swings but now I have a 12 piece collection that is basically garbage.

I would like to file a class-action lawsuit against JRA for making faulty furniture or Sam's Club for selling faulty furniture. However, both companies have gone out of business . Is there any recourse?

We heard a loud crash and thought something fell. We checked around the house and finally found that the table on our deck has shattered. It started with a circle the size of a melon and ended up with the whole table shattering all over the deck. This table has been stored every winter and is only brought out in the spring/summer months. I am extremely upset but thankful this did not happen when one of my young children were sitting at the table. This could have caused serious injuries.

I purchased a very nice outdoor patio set from Sears in 2005. I keep the chairs either in my shed or under a patio furniture cover in the winter. Well, this year when I uncovered the set, huge pieces of paint were peeling off the chair arms down to the metal. The set isn't even 5 years old and it wasn't cheap. My last set (from another company) lasted close to 12 years and the paint never peeled off. So now I am asking the company to send me a can of paint so I can fix the damage. I don't think it is still under any warranty but it should be! How disappointing.

I purchased a gazebo from Sears (JRA Furniture). The top lasted one summer extremely faded and tears easily. I looked into having a top made $400.00. However, this top is made to last the summer sun. I have not purchased as the cost seems to be high. Looking to see if this is under warranty somewhere or a class action suite against JRA.

I purchased an aluminum glass top table (Item Number A44376) through Sam's Club. The wind knocked over the table and the glass top shattered into tiny pieces. Attempts to contact JRA Furniture Industries were unsuccessful. The published phone number in enclosed literature was bogus, leading me to a pay for service number locator. I want to replace the glass top so the whole investment of the table, that came as a patio set, is not lost. The table is completely useless. The patio set is unmatchable to other available tables.

Purchased a high dining set - Folian by JRA Furniture with a Hampton Bay brand seal on it (umbrella, stand, 4 bar stools and table with glass top) in summer of 2008 - my glass table top shattered for no reason spraying tiny pieces of tempered chips all over my deck causing my dog to cut his foot. Cannot get a replacement top and priced it for the odd size 42x42 with curved edges; impossible to get for a nominal price. Cannot get onto JRA Furniture's "fictional" website; neither does their 800 number work - some type of "prize line". Paid 500. for the entire set; now is useless b/c I cannot replace the glass. More junk made in China. Will never buy again.

Now I am sick that I have a set and can't use the table. I either have to buy a whole new set because I can't buy just the table (this set was 600.00) or I have to go to a glass shop and try and get replacement glass and I have no clue as to how much that is right now.

Today I sent in a complaint to consumer affairs about Martha Stewart Patio glass top that shattered into hundreds of pieces.This furniture was made by JRA furniture co. Tonight when looking at your website what did I see?An ad for JRA Patio Furniture. I see that it says it is a Google Ad - but that really seemed odd, don't you think.

Called the 800 number on back of the furniture brochure because the furniture cover needs to be replaced so that I can either order one or whatever, much to my dismay, they gave me another 800 number to call. The other 800 number is not even with the JRA Furniture Industries. I guess I cannot order another furniture cover. Stuck with a broken one.

Phone does not answer. I bought a set at Sam's Club for $600.00. One of the chairs wobbles and is about 1" from the floor. I called the number above and it is not valid. Now, I cannot get parts for this, even though it has a warranty for 5 years.

I purchased this 12x12 Gazebo at Sears; the canopy was defective. I called and e-mailed them and they were supposed to send a new canopy, in 6 to 8 weeks! Then I find out they have gone out of business! I only want the canopy I was promised. I just found this website, I thought all was lost. Can you help? Thanks.

I have a $643.00 "Naples Collection" patio set (six web seat and back chairs, one cocktail table, one 6'x3' patio table, two web-topped ottomans) and a warranty for 5 years. The composition is "all aluminum frames, hand-applied patina, solid cast table top, cast aluminum detailing, 5-year warranty." At four years, after summer poolside use and winter enclosed porch use, the finish falls off in clumps up to 2"x2" and thousands of small flakes, leaving a grayish primer-colored look. The surface is ragged and cuts skin if an arm or leg is dragged over the surface. The result of course is dangerous and ugly.

The JRA Furniture phone number is disconnected. Online info says Victoryland Group bought JRA. Neither can be contacted. Sam's Club refuses to be involved (purchased at Sam's Tallahassee store).

The table glass of our patio set exploded and shattered for no reason. This occurred on a 7-piece patio set we purchased from Home Depot which is branded as Hampton Bay, but manufactured by JRA Furniture. Not only did this create a huge mess, but was very dangerous to pets and kids. We would have never purchased this $700 patio set if we had known the table tends to blow up for no reason. This is a well known issue documented by hundreds of users online and on Consumer Affairs. A recall should be issued on these faulty products, and customers should be given a proper replacement for the loss. Replacement cost is approximately $300 for a custom piece of glass. JRA offers the same (prone to blowing up) replacement for $150. The clean up of the glass took several hours. My table has been sitting now useless for approximately 6 months.

My glass table top shattered. JRA Furniture manufactured the procuct. TSY Services bought out JRA Furniture.

I purchased a JRA Palermo gazebo from Sams. My canape is in tact, but the top center piece that joins the rods broke. I cannot get a replacement for this part.

I purchased a bar style patio set from K-Mart under the Martha Stewart label. The glass to this set, just shattered. I researched the Martha Stewart website and then contacted K-Mart in reference to my problem. I was told that I would have to contact the manufacturer JRA furniture. I found that the phone number has been disconnected and numerous e-mails sent have not been answered.

Sears had no comment and they have NO company to this day backing any of their products. I would like to know what everyone is doing about all the money they threw away on such POOR quality furniture. I will NO longer shop at Sears for any product in the future. I spent $629.99 of my HARD earned money on something that i cant sit at without cutting my wrists. Could someone with any positive recourse from this, PLEASE email me or call. Just cant be comfortable sitting at a table that the paint is bubbling up and peeling and scratches your arms.

My husband was sitting on the chair, suddenly the chair broke in half he fell to the ground.He was not hurt thank God,because he had a hip replacement.but it brought me to tears.this is the second chair that had broken.

I purchased a KRA patio set. The patio glass table top shattered within the year. The patio set is from the Martha Stewart Everyday Garden and it was purchased in K Mart.

The glass top is very expensive to replace. Did get some cuts trying to clean up the thousands of little glass parts. I am afraid that the back yard won't be safe for my kids to walk bare foot this coming summer.

the entire set of my Gazebo 3 S74531 is just falling apart piece, the connecting tubes, the canopy, the column post, all of these parts which makes up the gazebo itself is not with standing any element, are are just crumbling even as we speak.I may or may not be able to use it this spring and summer, i have just about had it in regard to patching it up over and over again, month after month, it makes no sense.

The damage is one of a constant chore, breaking down is occuring more than one care to remember, even the metal rods that support the canopy is colaspsing, and i dont know how safe it will be to use it for the spring/summer season 2009. AN entire new set would in my opinion be the best awy to salvage this situation

I purchased a JRA 13 piece patio set...table,8 chairs,umbrella,and umbrella stand.....along with a six piece bar set from Sam's Club in 2005. It is uncover on a patio and still the paint is all chipping off. It is becoming an eye sore. It has a 5 year warranty but the company is now out of business. Are there any class action suits against them? I have read plenty of stories of other buyers having problems with their products as well.

I purchased a JRA Furniture Industries Toscana 11 Piece Dining Set and a Lifestyles Collection 6 piece Bar Set from my SAM'S Club. The umbrella fabric prematurely came apart and shredded. I called the company since we have a five year warranty expecting a replacement but to no avail. I learned on the internet that the company went into bankrupcy.

We have lost confidence in SAM'S CLUB and warranties. We will now have to get a custom made umbrella that will not match the set's fabric. We were absolutely dismayed and sick over this product's failure, the financial loss and the use and enjoyment of our patio set.

Bought the Garden Oasis Pillar Gazebo from Sears in '06. Out of the box there were several parts missing, which JRA replaced immediately. Before a year was up, the top began disentegrating, so called to order a replacement, but was the phone never was answered. Finally, online, discovered they were bankrupt.

I puchased a 20'X20' Gazebo from Sam's Club 2 years ago and the top has completely dissentigrated. After more research I finally reached Victoryland Group who is now the owner of JRA Furniture.I wanted to purchase a new top but was informed tha they no longer make the parts for these gazebos anymore. $1100.00 and no replacement parts available.

I have a frame with no cover and now will have to have a custom top made for it. Pricing so far has been from $400 to $950.

I purchase a 12X12 Gasebo the fabric just fell apart I called and email JRA furniture and could not get a hold of any one.

I paid 600.00 abount 11/2 yr.

I purchased a Multi-position Chaise Lounge and I sat on the chair the the pvd sling fabric broke and i fell thru my chairs. Can that be replaced. I spent alot of money on these items and i would have thought they would have lasted longer.

I bought the Palermo gazebo about five years ago at Sam'. I put it together myself (not sure how I accomplished that). I loved it. Right away I called the company to see if I could get an extra top as I knew it wouldn't last forever and was told they only sell to businesses as they don't have a retail license. I was shocked when it lasted less than two years. After reading all these complaints, I'm glad I didn't waste more money.

I bought a 12 x 12 'sail' from Overstock and attached it to each corner with good, short bungee cords and it is not perfect, but better than nothing. I guess I got a good frame as I have no complaints about it. I don't buy things at Sam's any more as everything I buy (and not cheap either) seems to be just junk. Paid $1000.00 for a chair and it fell apart.

Purchased June 2007 a Gazebo. By May of 2008 the frame had rust through and pieces actually fell off. As with others Sears only suggested we contact the manufacturer. No contact could be made by phone or e-mail.

Complete loss of purchase @$600. Damage the concrete deck due to removal of mounting bolts. Left exposed the patio set (not JRA)to harsh climate and loss of use.

I called JRA last year and complained about my Garden Oasis Gazebo rusting and Elizabeth stated to take pictures and send them to her which I did but never heard from her. I called Elizebeth to find out the status and the phone was disconnected.

I then called Sears and they told me that they went out of Business and they could not help me with the product. This past weekend I noticed that the Screens were starting to shread so I am trying to find replacement screens. Does anyone know who has any replacements for there products?

We paid $400.00 for a product that has rusted and now the screens are shreading. We would like reimbursment for this product because we cannot find replacement screens for it any longer.

I bought a 12/12 foot gazebo from JRA furniture and need a replacement cover because it didn't hold up to the outdoor weather as it should have and after calling and trying to email these people, I can't get anyone to talk to or order a replacement cover.

The gazebo has been set in concrete and is set with expensive tile around it and now the whole top is shredded and I can't even get a cover. What NOW! Can anyone help me. Please anyone respond it you know what can be done

I purchased a Gazebo manufactured by this company sold thru Sears about a year and a half ago. The Gazebo is in shreds. The posts and main supports are rusting. And now looking on this site I see they are belly up. Basically I'm out 500.00. Is there any recourse? Can I go to Sears? Please advise.

JRA Furniture-Hampton Bay Verrado Set - cusions riped and stained, umbrella rusted at base, furnitured chpped easily - we bought the whole set including the bistro - this set should have lasted more than 3 years - it's a miracle the glass table top hasn't broken yet based on other complaints - is that next?

My patio glass table top shattered for not apparent reason. Cleaning it up I cut my hand and there are still small slivers of glass on my patio which are very difficult to clean up. I have been unable to contact the company.

My situation is the same as others wherein my glass patio table top shattered without any warning or reason why. I was at the table, went away for a few moments and returned to fing the table in a million pieces

no injuries but now no use of my deck funiture for serving etc.

I bought the JRA Palazzo 13 pc patio set from Sam's Club summer 06 and upon pulling my furniture out of the indoor winter storage I was horrified to see that all my pieces have large portions of paint coming off. We only used this set for 2 summers and it claims a 5yr warranty, but the tel# is disconnected. What am I supposed to do now?

things and then go out of business.I brought a warranty and it's still good.

I purchased a 20' x 20' gazebo from Sam's Club about 2 years ago and paid $1,100! It was great until after a year when the top completely shredded. Upon my own investigating, and speaking to several outdoor fabric companies, I was informed that polypropylene olefin (the material the top was made from), is not recommended as a canopy top because it cannot withstand UV, mildew, etc. for very long. Needless to say, I still have the frame of the gazebo, and am in the process of having a replacement top made.

Overall, this product cost me $1,100 initially, $400 for a replacement top, and hours and hours of research.

Purchased a 11'x11' Modular Gazebo(In the shape of an Arab tent) and the Canopy and side mesh panels just rotted away basically over a year- I need a new top canopy and side mesh curtains and since their is no communication available ? I have know idea where I can even purchase such an odd canopy?

I also had my glass top break. 6 months later the rocking chair metal at the base actually ripped and broke!!! What I want to know is why on earth is Home Depot still selling these dangerous tables with glass shattering. Mine shattered in 2006 and Home Depot was very much aware of this along with the thousands of complaints they received 2 years ago. I am reading this blog and some people have just purchased this crap! Where does it end?

Well it seems that my complaint has been repeated over and over in these pages. I purchased a JRA gazebo 12x12 at Sams club in frehold NJ. The canopy top lasted a short while and then shredded and was unable to be repaired. I was told by Sams that a replacement canopy would be offered on Sams.com by June 07. Never happened. I found out (like everyone else) that JRA had gone bankrupt. I cannot find a replacement, too expensive to have one made and I to am out of luck. Is anyone doing anything about this.

I purchased 2 sets of JRA patio furniture less than 2 years ago from Vons/Safeway grocery store. I woke up last night to a terrible sound and looked in my backyard to find one of my patio tables had shattered into a million pieces.

I now have to specnd the money to replace that table and because I have a baby and we dine in our backyard quite a bit, I have to replace the other one as well. I can't risk the other table shattering while we are seated at it. And because the chairs were poorly made, I am going to have to replace both entire sets.

My wife bought a 11 piece patio furniture set from Sam's Club about one to one and a half years ago. Within the first couple weeks, the glass table top exploded. I was able to get Sam's Club to replace the table top after showing them the pictures. A couple of months later, the glass table top exploded again! I have put off doing anything with it because we were going to have a plexiglass top made or something else to solve this problem. I have finally gotten around to looking into this problem and see I am not the only one who has had problems with this furniture.

Purchased a covered glider swing. Two upright end posts were crushed in shipping and the roof of the swing could not be assembled. No response to mail, to phone and none to the shipping company. Sportsmans Guide was the vendor. No response on it.I'm out $200.00. Not a happy camper!

One day my children called me at work and said that my table glass was all over the back yard patio. I had this for three months.

Since we were gone I thought kids had broken it to this day I thought they had done this. Now I see I have to apologise to my children and tell them that this is what happens to the table.

I wish I would have read about this before I purchased it. I am out $350.00 and having a beautiful table to sit at when the weather is nice.

7-piece verrado dining set, 6-piece deep seating set & 2 chaise lounge are all chipping after less than 2 year.9ft umbrella rip & cushions have blackish stains.

cost over 3,000.00

I also purchased furniture from JRA Furniture from Home Depot where it is sold as Hampton Bay. I bought a 7 piece set in the summer of 2005. The seat cushions are covered in mold as is the umbrella. The paint on the table is also cracking. I just found this blog of complaints and wanted to tell those of you who have tried to contact JRA only to find they are out of business that I called Home Depot Customer Service (because I bought the set on the internet $1100) The CSR said TSY bought all of the stock from JRA after they went out of business and are replacing parts under warranty.

Anyway the CSR from HD put me on the phone with a rep from TSY 800-585-9969. I have to send photos (of course) and a copy of my receipt and they told me they will replace it (I guess depending on what they think of the photos I email). I am going to get her that information by the end of the week and see what happends. I am not expecting much. For those of you who want to fight the good fight you might want to give them a call and see what they can do. Hope this helps some of you out.

I purchased a 12'X12' gazabo from this co., 4 years ago. The top lasted less than a year, so I purchased another top which lasted. about 6 months. I then bought another top which lasted about 6 more months. This went on 5 times. When I recently tried to order another top, I was informed that this compamy had filed bankrupsy!

orig. cost = $800.00 7 top's = $700.00

I purchased A DELUXE PERGOLA .iT FELL A PART ONLY AFTER ONE YEAR. nOW THE COMPANY IS BANKRUPT AND i CAN NOT GET ANY REPLACEMENTS. tHE PHONE HSA BEEN DICONNECTED. i AMOUT OF 500.00.

500.00PLUS200.00 TO HAVE SOMEONE ASSEMBLE IT LAST YEAR

We purchased a JRA Furniture Gazebo, which cost about $498.00, about 1 1/2 years ago and the roof of the Gazebo, only lasted about 1 year. The Gazebo roof looks like it has been put in a shredder. I attempted to call the company to find the phone number is disconnected. After further investigation I found out the company is now in bankruptcy and there are numerous complaints similar to mine on the consumer affairs website. I am at a total loss and do not know what to do from this point. Please HELP.

Economic consequences of this occurance is that we have been dooped. We are out of @ $535.35 including taxes. This company should not be allowed to take advantage of honest tax paying citizens.

Glass shards were scattered as much as 20 ft away across the patio in all directions and it took 3 hours for my wife and I to clean it up and we both suffered cuts to our hands. Obviously our topless table is useless now and without the table the matching chairs have no value either. I am out the original cost of about $400. We are retired on a fixed income and cannot afford to buy a replacment table. From reading all the complaints I've learned that JRA is out of business and that the cost of replacing the glass top is prohibitive. I feel it is only fair that I should be compensated for the replacement cost or other remedy for the defective glass that the retailer (Safeway) knew or should have known about when it sold this product.

I bought a JRA Furniture Gazebo from Sam's Club. The top lasted about a year. I ordered 2 replacement tops and both lasted less than a year each. Does anyone know where I can buy a replacement top for this? It is a 12x12.

A patio table and chairs that are missing chunks of paint and show visible aluminium material underneath. No way to purchase matching paint because manufacturer is out of business.

I have two patio tables and eleven working chairs. The rocking chair cannot be repaired...it must be replaced.

I filed a warranty claim in Spring of 2006 and never received the replacement table top that I was promised year after year. Unfortunately, now they have filed for bankruptcy and closed down their email and phone lines. Now I am stuck with a table that is uneven that cost me $600.00. Last year I had requested a complete replacement of the set and they told me that wasn't an option.

$600.00 Patio Set that does not have an even table top.

I purchased a patio Gazebo from Target for $500 before tax. The paint started peeling within a couple of months; cover is torn at the grommets. I contacted JRA for replacement cover which I was willing to pay for since the warranty was out by the time I called them, but got nothing but a runaround and put on hold repeatedly until I gave up (over an hour). Number provided is now disconnected.

Worthless gazebo that leaves rust stains on the concrete.

We had purchased a modular gazebo a couple of summers ago. The top caps broke on the posts so it's impossible to put the top up, the screens ripped easily, and now it's worthless. It was a product that did not wear well at all. I'm very unhappy with this product.

I bought a gazebo, and the canvas wore out in less than a year. I called, sent pictures for a replacement, and never got one. Now I found out they are bankrupt.

I purchased a back yard gazebo canvas top at Sams; after about a year and a half the top started to shred. I called JRA Furniture and told them the problem. They gave me a claim number and said to send them a cashiers check for $20.00. I did, called back several times, and long story short they went belly up. Now I have a gazebo with no top and out $20.00. I found a place in Cincinnati that will make a new top, but this is turning into the experience from hell also.

I'm out $20.00; the gazebo is useless, and I now need to decide should I throw it away or not. The original price of the gazebo was $500.00.

I purchased a Pallazzo 13-Piece Dining set, 3 each matching Toscano 3-piece Bistro sets, 2 each multi-position chaise lounges, and matching 8' and 10' market umbrellas from Sam's Club. These items were to be warranted for 5 years. There are numerous issues with a number of the pieces. I tried calling 1-800-379-8918 and was told that I would have to take pictures of the problems and mail them to the company. After doing so I never heard from them.

I tried contacting the company again many times this past spring and summer but never got to speak with anyone. Each and every time I called 1/800-379-8918, my call would be put in a holding queue. It would state that there were a number of calls ahead of me, but it would never be answered. I even tried staying on the line for up to an hour waiting to get through but to no avail. I tried again today 1/2/08, and now the phone has been disconnected. After searching the internet for another number for JRA Furniture, I see they have filed for bankruptcy.

I have close to $2,000 invested in these patio pieces and this company's warranty is worthless. I cannot get replacement parts. The customer service rep that requested that I mail pictures of the furniture problems must have done this to stall me. It is just not fair that this company can get away with these tactics at the consumers expense.

We bought a patio set from Lowe's (Hampton Bay); the powder coat finish is coming off. I have tried to call and email, but to no avail. What is our recourse?

We purchased a patio set from the Brittany Stone Table Collection. Chunks of the stone top are coming out of the top of the table and falling to the ground. I was able to work with Sam's Club in order for them to warranty my table. They agreed to replace my table with the Palazzo dining table and told me an order was placed back in June of 2007. I was told that a shipping company would contact me in order to make arrangements for shipment, but I have never received that call. I have tried to follow up by email in order to find out the status of the replacement table, but they all get returned to me via the web post master indicating that the messages are undeliverable. Their phone number is not working either.

We're out the cost of our patio table which has only lasted us a couple of years. The cost was about $800.

I purchased an outdoor patio set. It didn't even make it through the second summer when the umbrella, which cost me close to $200.00, ripped. The six cushions didn't last as well. I tried to contact the company but the numbers are bad. The two numbers they give out are 1-800-211-8881 and l-770-333-5995. Both are bad numbers. An expensive outdoor umbrella should last two summers and it didn't, and neither did the cushions. We don't have any severe weather in New Jersey. I want these items replaced. It's obvious that the quality wasn't as advertised.

I have torn and ripped umbrella and cushions. The fabric didn't hold up as promised by Home Depot.

I purchased a Martinique 3-piece Bistro set from Sam's Club in May 2006. The base of one of the swivel chairs has split in several spots. I have tried calling JRA Furniture with several of the 800's provided and get either a recorded announcement that I do not have authorization to call or the number has been disconnected. It is frustrating to have purchased a product where the manufacturer is not responsive or available.

There has fortunately been no damage to anyone or anything as a result of the chair, but I would like to be able to replace the parts.

I purchased my gazebo last September from Meijer's. The gazebo top began ripping immediately. I have been on hold for a year--trying to get a replacement or money back. I was just going to start to contact them again when I saw this web-site.

The gazebo cover is in shredd now. It looks like I will have to measure and sew a new top. I might as well buy a new gazebo. This is certainly a bummer.

I saw the JRA gazebo at Sams club for $500.00 in may 2004 that looked nicer than others. I bought it. The canvass top didn't even last one year before it shredded in pieces in 2005. After 9 months I finally got it replaced in Feb. 2006. Now this one is shredded; and they're bankrupt, and I cant replace it. I'm out $500 and no gazebo.

We purchased from JRA a Pergola for our back yard and followed the instructions for assembling. As instructed we had a ladder and several adults to do the final assembly and it collapsed. I tried e-mailing JRA and my e-mail is undeliverable. I tried to call and am told "not permitted to use that number".

Luckily all the adults were not killed; but the collapsed Pergola damaged a brand new grill ($1100.00), and we lost $350.00 for the Pergola.

I cannot get the missing parts for my furniture set, and my warranty is now worthless.

I have to find someone to repair the rocking chair. I paid over a $1,000. for this set! What a disaster.

My husband & I purchased an outdoor gazebo from Target in Dallas, Texas. It was manufactured by JRA Century. The gazebo was purchased on 5/10/06 for $349.99 before tax. The gazebo started to rust and the canvas top is ripping in several places. An outdoor gazebo should last longer than a year. This gazebo was not cheap just cheaply made. I have also e-mailed Target about this situation and explained I have my original receipt. I went to the internet to look up JRA and found they went bankrupt. There has to be some sort of recourse.

Must husband built a deck arount the pool an we attached the gazebo to the deck. The deck now how rust stains from it dripping on to the deck. The stains are unsightly and doubtful they can be removed.

Charm Set glass patio table top,manufactured by JRA Funiture ,spontaneously combusted. I can provide pictures.

I sent JRA $150 in April to replace the glass table top and they have kept the money. Now I see that they have filed Chapter 7 and are not answering their phone.

I am out the cost of the patio set which was $750.

Our glass top table, purchased from Home Depot, just spontaneously shattered on our deck yesterday. Luckily my husband, who is currently on chemo therapy and had been sitting on the deck, had just gone inside the house.

I am having difficulty getting up all the shards, and have two great danes that are getting them stuck in their paws.

Our JRA patio furniture is broken for the second time. This time it is the other swivel-rocker charm chair.

After going round and round with the company trying to obtain the proper parts from JRA and threatening to notify the BBB and Home Depot Corp., we finally (after 8 1/2 months) received the post that was needed to repair the rocker. Then tonight my husband leaned back slightly in the chair and it snapped underneath at the base (exactly where the other chair broke).

Apparently this product design is inferior!

We purchased a gazebo at Target last year, and are missing pieces. I called, and after 3 calls and 57 minutes total on hold, I was finally given the fax number I needed. But there was never an answer at the fax number, multiple attempts no avail.

I am currently out $250.

I purchased a patio table and chairs from Home Depot & the finish on the table is peeling off. I contacted Home Depot & was referred to Hampton Bay then to JRA furniture.

I waited on hold for 2 hours my first time contacting JRA and every other time I called. I was instructed to email pictures and explanations. I did so on 5/27/07 and again on 6/4/07. Now I can't get anyone to answer or any response.

The glass top just shattered. The set was just 3 months old and we spent $600 on it.

I tried to buy a replacement top thinking we did something wrong could not get in contact with anyone that could help. Then we found out that numerous tops were breaking.

I purchased Martha Stewarts patio set and each piece of furniture has rusted and cushions are faded and shredding. Even the umbrella has shredded. We had spent over $1000.00 for all the pieces and within the year the set was an eye sore.

We bought patio furniture at Home Depot on 9/02/06 and last night the glass table top just exploded into a million pieces. It is Hampton Bay Classic Collection and is the Pacific style. After looking up the web site to try and purchase another glass top table we read from other consumers that this is an on-going problem with this manufacturer. They write that it is impossible to get any satisfaction from the manufacturer or the store where it was purchased.

We were lucky it happened during the night because we have 2 small dogs and they go out onto the deck where this happened. Now we are out over $400 dollars as it is worthless as a patio set without the table.

We were sitting down at the table, had a coffee cup sitting on the table and all of a sudden the glass completely shattered. No body was touching the table or anything. The coffee cup broke when the table shattered cuz it fell right through.

Glass went flying everywhere, thankfully the kids weren't injured.

I purchased a patio table w/6 chairs and 4 ottomans from Sams Club last summer and the whole glass table top shattered for no reason. I contacted the manufacturer, JRA Furniture, and they said that there is nothing they can do because the set is discontinued so now I am sitting with a whole patio set with no table top.....kind of useless.

Glass table top from patio set bought through Sam's Club and manufactured by JRA Furniture exploded for no apparent reason. Have spoken with several representatives of Sam's Club and they all contend that a replacement top is in order and gave me a ticket # 256369 and stated their buyer would honor replacement and was told to call JRA Furniture. Told them that I had already made one call to JRA and was informed that since the item had been discontinued by Sam's Club that they would not honor any warranty replacements, but that I would call again with their ticket # info.

On the next call to JRA I received the same response about discontinued item. Called Sam's Club back and was given a second 800# to call. At 800-211-8881 a gentleman named Irving had the same reply, but added that the glass is not warrantied anymore. Told him that Sam's Club warrantied the entire unit for one year and he told me to take it up with them.

Upon researching patio furniture I came across several complaints about exploding glass on Martha Stewart brand sold by K-Mart. Guess what? This same line is manufactured by JRA Furniture as well and it has been an ongoing issue dating back to 2001 in some cases, so I guess JRA's stance is now not to warranty the glass and to distribute to as many retailers as possible and hopefully sell as many glass table tops as they can before they explode! The real issue here is that since they refuse to deal with replacing the glass tops a replacement costs more than the furniture set itself. It has to be special ordered due to fact that since it was manufactured in China that non of the sizes conform to U.S. measurements (inches vs. meters syndrome)

I purchased a 13 piece patio set with 6 chairs, 4 ottomon, 64 round glass top table, lazy susan, I also bought the matching glider and Bistro set. So what I actually have at this moment is 8 chairs and a glider that I can crowd around a 24 Bistro table when guests come over.

We purachased over $1,000.00 of patio furniture from K-mart in 2003and were thoroughly pleased with it. However our Lazy susan on the table top shattered after about a month and this week we had heavy winds and the table top shattered. I was wanting to replace the table but K-mart stores don't have stock anymore and so I am dealing with JRA furniture industries to see if they can help me replace replace it.

My husband and I purchased the Victoria Colletion of patio furniture by Martha Stewart through our local Kmart Store in WEst Columbia, SC. After taking care of the furniture per the manufacturers warranty instructions, I now have to add my name to the long list of complaints and complainers who are quite dissatisfied with the product that Kmart is selling at a very expensive price. This line of furniture is junk. The paint is already peeling and cracking off, the paint has faded terribly and the fade resistant cushions and umbrella are a joke. Even with us taking the cushions and umbrella in and out of storage, they have faded and worn terribly.

I have tried numerous times to have this problem rectified through our local Kmart stores, but my complaints fall on deaf ears. I have read that the manufacturer with proof by photos, will in some cases, replace the defective furniture...I doubt they will do this since they won't even return your calls about the problems. As far as I am concerned, JRA Furniture Company and Kmart are ripping folks off by selling them cheap outdoor furniture at high prices, making folks feel that they are buying qualify furniture. Trust me, the furniture only looks good for a VERY short period of time.

Basically, I am stuck with very ugly and unsightly patio furniture around my pool area, and I am out of about $500.00 in outdoor furniture cost. If the company won't replace it, I will have to spend additional money for replacement furniture...thus more money down the whole.