Jennifer Furniture - Lifetime Guarantee

In 2007, I purchased two (2) living room sets on the same day from Jennifer Convertibles with the assurance of a lifetime warranty for rips, tears, etc. on the furniture. The most expensive set began peeling in 2010 and tearing in 2012. I emailed Jennifer Convertible's claim center, and they stated they had no record of my purchases. I found my receipt, submitted photos, and waited several weeks before they replied via telephone that the damages were not covered due to wear and tear. What? This may explain why their parking lot never has more than 2 cars in the lot. I'm going to talk to my lawyer.

We purchased a leather living room set (sofa bed, love seat, and chair) from Jennifer Convertibles in Tustin, CA. We also bought a lifetime leather protection plan. We bought the sofas and the plan because we were told they were genuine leather and that the plan covered everything, including peeling. We had our sofas in the family room at our home and used them sparingly. Nonetheless, less than a year after we purchased them, one of the cushions started to peel. We looked for the receipt to file a claim but we could not find it. We tried to get Jennifer Convertibles to fix it, asking them to find us in their records, but we were told they could not do that, that we had to provide them with the proof of purchase.

We started to use the sofas less and less, and eventually moved them to a room where they were hardly used. In time we found the receipt but Jennifer Convertibles store in Tustin had closed. We tried Jennifer Convertibles toll free number and filed a claim but we were told that peeling was not covered.

Recently, we moved and decided to use them in our living room. To our horror, with very little use the sofas started to peel again. It's gotten so bad that the finish is coming off completely. The pieces that have peeled are all over the place. They get stuck on my kids clothes, they get on the floors, other furniture, and we even find them on the kitchen cabinets and the bathtub. They are literally disintegrating. The peeling has revealed that they are not leather, but some sort of synthetic. We are not only disappointed, we are angry. They are an eyesore and prevent us from keeping a clean house because the little pieces get everywhere. Yet, Jennifer Convertibles refuse to replace them.

Things are so bad that we made a YouTube video and are preparing to sue them in small claims court. We are no longer disappointed, we are angry. The peeling is uncharacteristic for leather, so we were lied to about it. That's fraud. After looking at the video, we are confident that we will get damages, perhaps even triple damages, it is so outrageous. Judge for yourself at YouTube.

On February 8 of this year, I had a technician come and check our furniture because we have some damage to the pillows and the cushions on the furniture. When we bought the furniture, we were told that it will fix all repairs and if it can not be fixed, then they will replace it. The technician told us that we would hear from someone in two weeks and then the two weeks passed and I called them since. They did not call or send me a letter. When I called the girl, she said that they could not help me because they don't cover it. I said what am I supposed to do with furniture that is peeling and that there are holes. She said all we can give you is a coupon for 20% off of a $600 purchase. I will never use them again. You got to be kidding me. I will never spend any money on them ever again.

Just don't get it! They cover accidents (cuts, burnt cigarettes) but they don't cover poor quality material deterioration. Not recommended, do get into the lifetime warranty. BS!

I called lifetime protection service to service my leather sofa in November. The technician came to my home and fixed the scratches on my sofa. Two weeks later, I sat on the sofa and the whole pillow peeled. The technician put too much heat on that area of my sofa and damaged the pillow. I called lifetime protection service and customer service said that cannot help me. I would like to settle this matter without going to small claims court. Thank you.

We purchased a leather sofa/loveseat combo in 2007. We were sold pretty hard on the 'total protection' we would receive for our purchase for the additional "Upholstery Shield--Lifetime Leather Protection Plan." We noticed that along with a variety of small annoyances, the hide-a-bed frame contacting our hardwood floor and marring it, a spring that shot through the bottom part of the love seat. The Leather began to 'peel' off of the cushions and the piping that runs along the front of the cushions began to wear disproportionally fast to the back cushions. We contacted Jennifer Convertibles and scheduled an appointment for a rep to come out and look at these issues.

I purchased a leather couch set from Jennifer Furniture (Convertibles) in 2008. I paid over $1600.00 out the door for this set. I noticed that it started to buckle and peel. When speaking to them, they seemed unaffected and not to care that they sold defective furniture. I did purchase a warranty shield (lifetime). They said it doesn't cover this problem. They also said that even if it did cover, they could not help me because they are no longer in business in Florida. What are my options? I think a piece of furniture should last, especially if you take good care of it.

I purchased a sofa set about 4 years now and the sofa is peeling. I did purchase the lifetime warranty and it seems that Jennifer is not honoring it.

I could basically just say ditto to everything that every one else complained about. This couldn't possibly be real leather. I have other leather items that in no way exhibit this type of wear and tear. I sweep up bits and pieces of "leather" off of my living room floor daily. The sales people in the store are quick to tell you that if anything happens to your chair it's either repaired or you'll get a new chair.

This company is BS. I've been trying for months to speak to someone other than a customer service rep, I have yet to have my concerns addressed. I will never ever purchase anything from this company again.

We purchased a sofa and love seat from Jennifer Convertibles 4 years back, in 2007. We got a lifetime protection plan of around $400, which is top of the line. The material on the sofa (not leather, it was a blend of leather and artificial material) began to crack. We called Jennifer Convertibles and they sent someone to take a look at it. Finally, after looking at it, they said cracks are not covered. They said cracks are part of regular wear and tear which is not covered. Imagine buying a $400 plan and getting this answer. We were shocked by this response and decided never to buy their merchandise again. I'm writing this review for the benefit of all folks who can read this experience and hopefully benefit from this.

It seems like so many people have the same issue with the living room "leather" set. It's disgusting. After purchasing my set, with the lifetime guarantee, it began to disintegrate after only 3 years of very sparse use. When I contacted them, they told me that I no longer lived close enough to a store to receive even a visit from a technician. I am a consultant and consequently only spend 100-150 days at home every year. I'll never spend $2k on a living room set that lasts for 450 sittings ever again.

Purchased a $2400 leather living room set from Jennifer Convertibles in 2005 which included the Protection Plan. The leather chair began cracking notified their Protection Plan Customer Service and was told by the Supervisor Deborah that the cracks were not covered. In addition, they indicated that I cancelled the Protection Plan by signing an document. I responded that I did not cancel the Protection Plan and please forward to my attention the document that I signed. Jennifer Convertibles failed to present the document alleging that their accountant did not keep the document on file. I find this extremely upsetting. As of today, the cracks in the chair are peeling. I have to spend more money to repair the chair. I am extremely disappointed with the Jennifer Convertibles product because they are not standing behind their product. New York, NY.

I bought the three-piece leather sofa and I paid a lifetime warranty, too, and everything failed. The leather is cracking and I called the store but the answer was that the leather is not covered. So we lost US$2500 because the store denied it.

I think that this store has to be sued and all of us get the money back and then go out of business.

The living room set has cracks and the bottom frame is broken on the sofa. I had someone come out and take pictures of what they wanted to and not what was trying to show to them. They are very unprofessional.

It's the worst $2,000 we have ever spent. After 1 year of owning our 3 piece sofa set (no kids, no pets, 2 adults), all the "leather" is cracking and just falling off the couches. Jennifer Convertibles does not cover this damage under the $200 guarantee we paid. And now we are left with sweeping tons of "leather" off the floor every day. It's the worst experience ever. NY hates Jennifer Convertibles. It's pure garbage. Run away!

I also bought a "leather" sofa, couch, chair, and ottoman from Jennifer Leather 4 years ago. The furniture looks awful. It's peeling and cracking everywhere. I was told by the technician that peeling and cracking is not covered under the "lifetime" protection we got for $150. I even tried to get it reupholstered. I was told that the material was not leather. It was actually vinyl. When I complained via email to customer service at Jennifer Leather, they sent me an email stating how they had top of line leather. The person who said that didn't know what they were talking about. I don't know anyone who has leather furniture that's peeled and cracked like my furniture. I am tempted to drop the furniture off in the front of the store I bought it from so that everyone sees what's in store for them. I would never recommend them, not even to my worst enemy.

I purchased Upholstery Shield Lifetime Leather Protection Plan from Jennifer Leather with the purchase of a 3-seat leather sofa bed on 9/16/2006 from their store in Washington Heights, Manhattan. It was pushed by the salespersons at the time of purchase. I submitted an online claim on 8/27/2011 for repair/replacement for wear and rips on my sofa seats. They denied my claim because the rip was not reported within 7 days of occurrence. I explained to them that there were a few areas on my sofa bed with damage and tearing on the sofa. The 1st signs arose from 2 months prior and that other areas have shown damage since then. Pictures of the 4 areas with damage were emailed. They dismissed my explanation as soon as I mentioned 2 months.

I have searched online and have found numerous consumer complaints regarding rejected service claims with many various reasons given from this same company. Also, they take a week to respond back to emails. There is no name or job title given in any of our correspondences. I asked for this info via email, and they have not responded in 2 weeks. These are all red flags to me with regards to their business practices.

They have already been charged and convicted of fraud in 2004 by the NY Attorney General Spitzers' office. There was an injunction declared against Jennifer Convertibles, Inc. from any future deception, fraudulent, or illegal business practices which, in the judgement, includes not honoring their warranty. They clearly have not cleaned up their act.

After owning the sofa, loveseat and single chair for a couple of years, the so-called "leather" peeled off in large pieces and disintegrated by itself. We have taken multiple photos which we took to the store where we bought it. They said, "Sorry, you didn't get the warranty." We got the name and number of the president. When we called, we talked to his personal assistant. The woman was nasty and rude; she refused to put us through, basically saying "tough **!" We would absolutely join a class action lawsuit!

I bought a set of Sofa / Single sofa chair at Jennifer convertibles way back in 9/2009 with "Unpholstery Shield Lifetime Leather Protection plan." On around November 2010, the single Sofa chair started a crack/peeling the back seat and arm rest.

We called them and complaint about the furniture, and they said that the technician will come and check. The technician came and said that the chair should be replaced and cannot be repair. We called the Colma store and instructed to call their main office in New York and I spoke to someone and responded that it is not covered. My point is why selling us the warranty and not honoring it. They ripped us.

I bought a black leather couch from Jennifer Convertible on 12/07 from the 74125th St, New York, NY10027 store. At first, the couch looked great in the show room. I was also sold a lifetime fabric/leather protection for $99.00 without asking for it. The sales woman just added it in. The couch was delivered and everything was looking good.

A little over a year later, a friend sat on the couch and I heard a crack. Something broke in the bottom of the frame. I looked and saw the wood broken in the frame. I contacted Jennifer Convertible about the problem via website form. I got a response stating that it was a defect but my frame warranty was over, so I was given a number for a repairman that I have to pay for to get it fixed. A "defect" and I have to pay for their cheaply made couch to get it fixed. All together with delivery it totaled to $ 639.37.

I purchased a leather recliner and a leather sofa from Jennifer Convertibles (Jersey City), as well as the Upholstery Shield Plan to give myself a piece of mind (their words not mine). The sales representative guaranteed me not to worry about the fabric, everything is covered. I called two years later because there is peeling on the leather recliner. I was told by a rep from the Upholstery Shield Fabric Protection that there is nothing they can do, due to it being a manufacturer problem.

I purchased the Wrigley 3-piece set chair, love seat and sleeper sofa five years ago and was very disappointed. Jennifer leather had told me that I was purchasing an all-leather set but one year later, the sofa started to peel. I had purchased a leather warranty and it was worthless--they said that it would not cover peeling. I would never buy anything from them again. I had to dump them in the trash. I have bought a new set of sofas for a lot less money and they have held up longer.

We purchased a couch Sept. 2010 in Scarsdale. We were told that the couch was leather and that the insurance plan was for the lifetime of the sofa. This couch has been a nightmare since it was brought to the house. We asked them to repair the cushions and replace parts that came damaged and did not look right as they came out if the box. They lied and stalled. We got the runaround and ultimately nowhere. We're still stuck with the couch. It's now one year later and the so-called leather is peeling off and the cushion is splitting. When we called for the cushion to be replaced, we continue to get the same treatment as before. More lies. In the end, this company is selling poor quality, damaged goods and stealing money from customers with phony insurance scams. I hope no one I know ever buys this company's garbage.

I purchased my leather sectional about four years ago. I also have the same problem with peeling and a split where my elbow rests. And from what I can see from all the complaints, I will get nowhere with these unprofessional people who do not stand behind their product. This is nothing short of disgusting. Therefore, I suggest you contact the Better Business Bureau and your state's Attorney General's Office, and file a complaint. If enough complaints are filed, perhaps an investigation might ensue. Because like most of the complaints, I too was lied to by the sales associate who said "you are completely covered from any damage". Again, I can't stress how disgusted I am with Jennifer leather. For lack of a better word, you suck!

I purchased leather sofas in 1999 and I was pressured into paying $250.00 for lifetime leather protection. I filed claims multiple times and they have not honored their warranty. They have already been charged and convicted of fraud in 2004 by the attorney generals office in New York--Eliot ** at the time. There was an injunction declared against Jennifer Convertibles, Inc. from any future deception, fraudulent or illegal business practices which, in the judgement, includes not honoring their warranty. Why are they allowed to operate in New York?

We did not have any problems with the company as far as delivery, payments etc. It is the quality of the furniture that has been extremely disappointing. After only a few years of use, our so-called leather sofa and love seat are trashed. The leather is peeling and tearing off in large pieces. There is tearing between the cushions. The chair is the only piece that still looks okay, because it is seldom used. I have seen similar complaints on another website. One of them said that if your organization received enough complaints, perhaps a class action lawsuit would be filed. I hope so!

I bought a three-piece living room leather set, on August 2008. They offered me the lifetime insurance and I paid for it. On beginning of 2010, the leather of the sofa and the love seat started to peel off. I called to the offices of Jennifer Convertibles and they told me that since the company is out of business, they can't do anything about it even if I paid for the "lifetime insurance". The funny part is that they are answering phones for billing --just for the people who owe them money. Of course they have to pay, but they can't do anything related to complaints or to talk about the bad quality of their furniture.

I purchased a sectional sofa from jennifers furniture store in 2005. In 2009/10 my sofa begin to fall apart at the seams and on the cushion area. I had made a formal complaint to the store and some one was sent out to take photos of the sofa. They claimed that the couch was damage and could not be repaired. They also said that I wasnt covered for the repairs. I then sent a formal complaint along with self submitted photos to the headquarters in woodbury, who also denied my request for the warranty to be upheld. I didnt completed understand why and the lady who claim to be the supervisor didnt do much to make clarity of the situation. She told me that I needed to read the warranty over because I didnt understand it. I didnt request for money back, I only asked if the couch was repairable could they do it or send me a sofa of equal or lesser value.

My wife and I purchased a sofa bed from Jennifer Sofa with the intention of having our company use it when they come to visit. It arrived the same day as they did, and the "special" mattress we ordered for quite a bit of extra money was taken out the plastic wrapper and was so pungent that we had to take it out to the garage. The frame work was so weak that it could never have supported two people. We folded it back up and they made other sleeping arrangements for the remainder of their stay. We called Bob at the location and told him of our troubles. He was very unsympathetic and almost seemed annoyed that we would want to have it picked up. He offered to exchange the smelly mattress, but it would have been just as bad, I'm sure. Plus, the frame work is so weak that nothing could improve that.

We had spent over $1,000 on the entire set up and despite our pleading to help us out (and trying to get someone in NY to make the final decision), we were stuck with a sofa bed we would/could never use. My wife Cheryl was so frustrated she was going to give it away, but we decided to at least try to sell it at the consignment shop in town. It finally just sold and our share was $350.00. I noticed that if you go online to the complaint postings, we're not the only ones who are dissatisfied with this company and their terrible customer service. I just wanted to let you know what happened. We'll have to deal with the $700 loss and chalk it up to a bad experience. Thank you for your time.

I bought a sofa and bought the fabric/leather protection from Jennifer Convertibles. Now my sofa has developed blister-like on the surface of the sofa. Then it peels off. Jennifer now says it is not covered. We bought the sofa about 2 years ago, really had any use for it and I am still paying for it. They refused to replace it or return our money.

I purchased a sofa in December of 2010. I found that the material had come apart. A tech came to my house and told me it was poorly done at the warehouse and would send more material, take it apart at my house, and then staple it back on. I am so upset that this material is so cheaply made that I asked Mr. ** to take this set back and give me another material they have in micro fiber or allow me to pick something else and I would pay the difference cause I am totally unhappy with this. I am a single mom. I saved for this furniture, and for this to happen and for me to worry that it can happen again, I am not happy. ** told me, "We stand by our products, but we are not exchanging it for you. You are stuck with this set." And when I received the material, for me to call them and they will send a tech to take it all apart and put it back together in my home. I have never ever heard of such a thing.

He also told me there is no one above him that can help. I am stuck with this furniture. I am beside myself. I cannot afford to buy furniture every year once the warranty is over because they only give you a year. Can someone please help me solve this matter and have them exchange this furniture? How do they stand by the furniture and not care what the customer says. Please help. Thank you. The whole backing of the sectional came apart. In reality, they feel short on material and it is like straw and cheaply done so it will come apart again.

I bought a recliner sofa from Jennifer Convertible's showroom, located at 4 West 125th St. New York, NY 10027. A couple of months later, I noticed the arms on my recliner sofa were very wobbly and loose. I spoke to two different managers at that location about the problem and I also contacted customer service on numerous times at their 1800-371-6111 office and spoke to several representatives. Nobody seemingly to be able to accommodate me with my problem. Three technicians have been out to my house and the last one told them that the sofa can't be fixed, the other technicians tried to fix it and the problem stills remains the same.

I was also sold an upholstery warranty that I was not satisfied with. I would like my money refunded back to me before my warranty runs out in two weeks. They're trying to wait that long so that they won't have to do anything. I've been going through this matter since December of last year and nothing has been resolved with them. They keep giving me the runaround and I'm tired. I would like for something to be done about this situation. I've taken pictures of the sofa arms and emailed it to the office of 4 West 125th St. New York, NY 10027. Nothing has happened yet, still keeping me waiting for this and that. Please, can you be able to help me get back my whole refund for my sofa and the upholstery protection which is called guardsman? Thank you for your time and cooperation.

We were heavily pitched with a warranty plan. It actually sounded like a good deal. From what was explained, all damages will be covered for life. Yes, we were told that all damages were covered. Of course, we didn't read the paper work while we were completing our transaction, but I wish we did. Unlike what the sales rep told us, this warranty hardly covers anything.

Four years later, the leather is peeling apart in chunks, the leather is splitting where my elbows rest, and the leather is splitting on the seat. We called to have it repaired, and after several cancellations and reschedules, a guy shows up and takes pictures. We were told that the only damages they fix are "customer- caused" damages. We explained that this was customer-caused damage, but they didn't see it that way.

Basically, actual damage that is typically caused by the owners is not covered. This warranty is a scam and a waste of money. Not only did they convince me to never buy a warranty again , but they also convinced me to never shop at Jennifer Convertibles again.

We purchased a living room set with the upholstery shield lifetime protection plan from Jennifer convertibles about three years ago. The protection plan was the best $200 we have ever spent! Every time we have had a spill, we call them within seven days and they come out and clean it for free! The first time we had it cleaned, the technician was so nice and cleaned all three pieces completely! We have definitely got our money's worth! What a great purchase! We don't pay $99 every time our furniture needs to be cleaned. With two kids, that happens a lot!

My wife and I bought a leather sectional from Jennifer Convertibles about four years ago. At the time, we told the sales person that we needed a good leather since we had children (two girls). She assured us that the leather was "top grain" and that Jennifer Leather comes with a lifetime guarantee for tears and damage.

A few months back, we reached out to inform them that the sofa had a few tears and the leather was starting to crack. They said that they would send someone. It took several weeks for us to get someone to come out and then several weeks for them to inform us that the tears and cracking were not covered. I know folks who have had leather couches for over 10 years that don't look half as bad as mine does after four years.

I proceeded to call to see some sort of restitution and go nowhere. I even offered to buy new leather covers with to replace the old ones and they said that they do not carry them and the manufacturer does not provide them (The couch was made in China, which I was told was not the case when we were in the show room).

I am now at the end of my rope and not sure what should be done. I do not have the money to go buy a new sofa. I was hoping this one would last at least eight to ten years, not four. Thank you.

I purchased a brown leather living room set; a sofa bed, loveseat, chair and ottoman. All the leather is peeling horribly. It looks awful and makes a huge mess. The furniture is so bad I cannot have guests over because it is embarrassing. I tried to get them repaired/replaced because I have a warranty, but they said peeling leather is not covered. I am so upset because I spent $2500 on this furniture and it looks so beyond terrible. I am disappointed and would never recommend Jennifer Leather.

I purchased a bullett sofa on 1/28/09 and have complained about the cushions almost from day one. They have replaced the cushion inserts twice but the problem has only gotten worse. When we sit on the sofa, we lean toward the center of the sofa plus there is no support from front to back. I again sent an online complaint to the company on 9-6-10. I received a response back dated 9-9-10 that told me the company couldn't honor the warranty. I had purchased because they have filed for chapter 11 bankruptcy and "are no longer in business in your market". What a waste of my money and time. I am furious that they stole my money for the sofa plus the warranty. I now own a piece of junk and will have to buy a new sofa - it certainly would never have been from Jennifer Convertibles anyway, but it is the principle of the issue.

I purchased a sofa bed at the mentioned Jennifer Convertibles store and I paid for the "upholstery shield" lifetime warranty. I placed a claim to have my couch cleaned, and it has been two weeks and no one has contacted me to schedule a cleaning. I have sent them several emails asking them about it and the only other email I've gotten is their service center phone number. I gave them a call last night (8/25/10), left a voicemail and nobody has contacted me as of yet.

I am not trying to cause any issues but because a few members of my family and friends have had the same issues, I don't want them to get away with not honoring my paid service. I just want my couch cleaned since I paid extra $200 for the service "lifetime of the couch" my couch is still alive. If they are not going to honor this their sales persons should not "press" on the buyer to give in. One thing is for sure, I will not recommend Jennifer Convertibles to anyone. They are horrible! Please help.

We purchased a leather sofa from Jennifer Convertibles. It was very lightly used when we noticed a small tear in the leather seating surface. We had purchased a protection plan that was pushed by the salesman saying that any damage would be covered. We called to report the damage and were given an appointment for two weeks later for a technician to come by and "look" at it. In that time, the tear grew to about 12 inches. The tech came and snapped a few pictures and said that it would be 7-14 days before we get a response. That time passed and no response came.

When I called, a representative named Theresa could not have been more rude. She stated that a letter went out denying the claim saying that the damage was caused by abuse. I explained that that was not the case but she was rude and constantly cut me off and spoke over me. She said that only "accidental damage" was covered and this does not qualify. I asked to speak to a supervisor. She refused. I insisted. She said that a supervisor would call me back in 48 hours. I said that this was unacceptable. After a short pause, she hung up. Another call got a different rep and another assurance that a supervisor would call back in 48-72 hours, that she was in a meeting. I was also told that the answer would be the same. A short tear that turned into a long tear in the actual leather itself (not the stitching). Not fixable.

We purchased a couch and also bought the lifetime protection plan to cover damages on the couch. We got a rip in the leather on the arm of the couch and we called the protection plan and they told us that they have filed bankruptcy and they will not fix the couch or give us the store credit that is owed to us based on the requirements of the protection plan because they no longer have stores in our state of Florida. We have had issues with getting them to come clean the couch in the past as well.

They still have stores in other states and since this is an insurance plan on the couch we do not understand why they will not have someone come out to fix the rip. We have a couch with ripped leather that we have called a few repair places and have been told it will be a few hundred dollars to fix because they have to replace all the leather on that side to make sure it matches when we should have it repaired for free because we already spent money on the protection plan.

I purchased furniture on 10/29/04. It's a chocolate sofa, loveseat, and ottoman. I noticed that after some time, small pieces started to flake and fall off as if it was peeling paint. Now I see that it has gotten worse on two of the pillows and bottom seat of the sofa. When I called and complained about the problem, I was told that the lifetime protection plan doesn't cover peeling. I told them that it was because the furniture was not pure leather, so I was told I should call the store where I purchased the furniture from. Every time I called, no one answered. I spent almost $1500.00 on this furniture. Can I take them to court?

I purchased a reclining sofa and 2 recliner chairs from Jennifer Convertibles almost 3 years ago. I little after the after years was up (and the warranty) the chairs literally began falling apart. I called the company numerous times and have now left a message with corporate headquarters. I don't think I should have to pay to fix these chairs or for the remainder of my bill which never seems to go down - clearly shoddy material and workmanship. I can take pictures of the sunken seats, pieces of wood hanging off the bottom of the chairs and the pieces of plastic and wood that has fallen out of the chairs. Unfortunately, I have thrown out the screws and bolts that have come off the chairs.

Well I purchased a 1800 leather sofa and love seat, a couple of years ago from Jennifer Convertibles in Manchester CT with a lifetime guarantee. I have called several times over the years to have it fixed and was made appointments and nobody from them ever showed time and time again. I call to no avail. They never came. Now my furniture is no good and I need to know what to do about this

On March 7, 2010, we purchased a Leather Sectional from the above Jennifer Convertible. At the time of purchase, we were told that for an additional $99.00, we would be able to receive a lifetime warranty for the above sectional. For $99, we decided that that would be a good deal. Last month, I received a letter from Guardsman Warranty that for an additional amount, we could purchase this warranty. When I called to speak with Angela, we were informed that she no longer works for Jennifer, but the person who spoke to me said that they do not offer a lifetime warranty.

I told them that that was not what we were told. She offered to give us a refund of the $99.00, which we accepted only to be told by a subsequent phone call that they will not give us a refund. Horrible business practices. How they can get away with these practices I've read about is beyond me. I only wish I read about this company before we purchased our furniture. They should not be allowed to stay in business.

Their lifetime upholstery shield cleaning policy is bait and switch. When I first bought the sofa, the person at the showroom told me that, "if for any reason, your sofa gets any kind of stain on it, our upholstery shield cleaning policy will cover it for life". Well, today, the man who cleans the sofa came and said himself that they do not cover all the stains on the sofa, just "fresh ones". They pretty much come and clean what they want and leave 5 minutes later.

I specifically told the person at customer service when I spoke to them that I had a child's birthday party and the kids had soiled the sofa all over. She said it would not be a problem. It's totally ridiculous that you pay all this money when you first buy from them and they seem all nice and happy and then a couple of years down the road, they are totally different people who don't care about customers. The man who cleans the sofas just did the cushions on the sofa.

Meanwhile, the whole backrest of the sofa and the armrests are all dirty. I told him it would take 2 minutes to clean the armrests and he said he didn't have time. He was totally rude and this is a rip off. They shouldn't guarantee anything they don't cover which in this matter, is cleaning stains. They don't come through on that promise.

In May 2005 my husband and I bought a leather sofa, love seat, and chair called "Wrigley" from Jennifer Convertibles in Brea, CA. We were looking to upgrade from a fabric sofa to a good leather sofa that would last us for (hopefully) the rest of our lives. The sofas we got were as beautiful to look at as they were to sit in, and the deep chocolate brown color was gorgeous. Our purchase included a lifetime leather protection plan.

After about a year we had a service guy out to fix a small defect, a scratch. He told us that it wasn't really "real" all leather but rather some sort of other material. About a year after that, the sofas started wearing out, peeling, and flaking. We contacted Jennifer Leather again only to be told that our problem wasn't covered under warranty. In 2009 the sofas finally started ripping open and we contacted Jennifer Leather again only to be told again that it was normal wear and tear and not covered. Needless to say, at this point of time we were outraged over the service and their lack of honoring their warranty.

We have spent hours on the phone seeking answers, and days waiting for call backs. We took pictures of the sofas and sent our complaint to Jennifer Leather main office in Woodbury, NY. But we received no response whatsoever back from them. After that I called many different phone numbers and talked to numerous people. During the final phone conversation with Jennifer Leather, I asked the lady I was talking to if she could pretty please send me their reasons for our warranty denial in a written statement to me. She said, "I don't do that. I only talk to customers over the phone." When asked who could she basically told me, she didn't know and couldn't help me. And her answer to what could be done with the sofas was that it was normal wear and tear and not covered under warranty.

Just for interest we asked an upholstery gentleman to come out and assess how much it would cost to repair the sofas. Even he was shocked over how worn, cracked, flaking, and ripped they were. He said that there was not really any way to repair it, but rather he would have to recover all of the sofas, an expense that would cost us close to $6000.

Jennifer Convertibles sold me a "leathered" coach but apparently it seems to me that it is fake. The coach is peeling (it has air bubble in it that causes it to peel). There is a hole in the coach. It seems to me that there are wrinkles on the coach, too. When I called Jennifer Convertibles people came over and told me that the leather is no good. I even have proof. I have an 11-month baby; if she finds the peeling on the floor she could choke on it.

I bought two sofas that has dual recliner and store employees set it up but I was not told that a horizontal support wooden beam was damaged in the middle and the only way to see it was if I remove the rear cover to expose the inside. So when I found bedbugs on the sofa, I checked the rear inside and not only was there bedbugs but the damaged wood completely broken in the middle. When I called the store, I was told that the warranty was over and my bad luck. Fifty years living here, I never had bedbugs until Jennifer delivered them for a large delivery fee. So every one, check products and do not let employees leave until completely satisfied or better yet, buy elsewhere. It's not worth the hassle.

Marty **, manager (Jennifer Convertibles, Crossways Park Dr., Woodbury NY), refuses to honor the lifetime leather warranty purchased along with the furniture. In summary:

1. We originally contacted the customer care department on 3-16-10 and said it would be two weeks to send a representative to confirm the damage;

2. On 3-27-10, a person by the name of Brian came to inspect the sofa and chair. He stated he was not with Jennifer Furniture and literally was at the house less than five minutes and would not leave a report;

3. I tried reaching customer care for an update and when I could not get through to anyone for two days, I finally called the Middletown store manager (Lea) for assistance;

4. On 3-29 I spoke with Lea and have been communicating with her to resolve the matter; however, after sending her photos and emails and countless phone calls, she contacted me yesterday with the company's final decision (by Marty **) that Jennifer Convertibles would not honor the lifetime warranty to replace the damaged leather furniture. Bottom line, the store manager (Lea) supported replacing the furniture based on the photos;

However, the company will not honor the lifetime warranty. The warranty was purchased along with the furniture as insurance for instances like this and we want our furniture replaced. Please contact us regarding helping us get justice. Worsening damage to the leather furniture.

I purchased a couch and an ottoman as well as an area rug from Jennifer Convertibles (Jennifer Leather) in June of 2008. Along with that couch set, I purchased a "Lifetime Warranty Protection Plan" that was to cover my furniture against any customer-caused damage. My Husband sat on the couch one day and when he got up, he noticed there was a large scratch.

I called the customer care line and they sent out a technician. It took 2 weeks for the technician to get here and by the time he showed up, the leather around the scratch was cracking and peeling. He took pictures and 3 weeks later, we received a letter stating that cracking and peeling of the leather was not covered under our warranty (although it was caused by the scratch) so I took the couch cushions off of the couch to see if I could fix it myself and in the process, 2 of the cushions got sliced across the front part of the leather.

I called right away and told them what had happened. They stated it was covered. The same gentleman came and took pictures. Then about 3 weeks later, we received a letter stating that the couch was covered against customer-caused nicks, cuts, punctures, rips, scratches and cigarette burns but that they would not cover our sofa. I called to find out why and they told me it was because I was "moving and handling" my couch.

Of course I was handling my couch. It's my couch that I paid for. I was trying to figure out how to fix the scratches and now peeling leather from their poor quality couch. So, they will not uphold my warranty and now I have a couch that is very ugly and ruined and I can't get replacement cushions even though I paid for a warranty. The warranty letter clearly states that they do cover customer-caused cuts, which is what I have. Nowhere on the letter does it state that I cannot "move or handle" my furniture.

This is causing me financial stress because we need a new couch and it should have been covered by our warranty.

I paid $2,000 for leather sofas at Jennifer Convertibles that are literally peeling apart. They sold me a bogus "lifetime warranty" at the counter that was supposed to cover everything that could possibly go wrong, but now claims this warranty does not exist. I've read countless complaints on this greedy company that are so similar, if not the same story. Jennifer Convertibles is a store that sells leather sofa sleepers located in Fort Lauderdale, Florida on the corner of North Federal Highway (US1) and Oakland Park Boulevard. Their phone number is ** and their fax is **. The customer service" number is **. The actual street address is 3058 North Federal Highway.

I went into their store with a hidden camera. In this video, a different salesman actually told me that I should have read the warranty first. Well, that is a little hard to do when customers do not actually receive the warranty paper until 2 months later, once the couches arrived! A very sly trick on Jenny Convertibles' part. It's like they train them to bait and switch us then just deny, deny, deny! I filed my claim with customer service only to be denied, although the leather technician they sent to examine the couches said himself that he felt the leather to be of extremely poor quality. It is especially discouraging to hear their own leather technician confess the couches to be made so poorly and still yet have Jennifer Convertibles not honor what was promised to the customer at the counter while closing the deal. Bait and switch.

Also, they lost my order the first time and I had to call back several times going through the whole spiel again before they finally sent someone out a month later! He was hardly here but 3 minutes, if that. I asked the salesman in the video I secretly recorded if he considers leather that peels to be of good quality and get him to reluctantly admit that he does not. I then honestly threaten to show up at their store with the ruined sofa to show their potential customers exactly what kind of poor quality they will be getting. After all, one picture is worth a thousand words. I want Jennifer Convertibles to replace these horrible couches they sold me with new quality ones.

I won't settle and will persevere making it a die hard mission to expose corporate greed. I would also be happy with a full refund. I have owned various leather furniture, clothes, corsets, boots, thigh highs, high heel shoes, purses, pants, shorts, bikini, halter tops and shirts over the years. Never once has any of it peeled like the poor quality leather Jennifer Convertibles sold me. Not once.

I am also quite familiar with the tanning process and never in my wildest dreams have I seen anything like the leather couches that are peeling apart from Jenny Convertibles. That is something pleather does (fake leather). It is strange that under where the leather is peeling, you can actually see a different color of leather underneath on the base cushions. Some is white, on other cushions it is a reddish color and on others is dark brown. Very strange.

This illustrates quite clearly the inconsistency of their tanning process and possible an explanation as to why their leather peels so badly. Do not buy leather from Jennifer Convertibles unless you have money to burn and do not care about quality. If you want your leather couches to ruin quickly, then buy a Jennifer Convertibles leather sofa bed if you don't mind paying extra for couches that fall apart, peel and crack.

Apparently, their warranty covers customer neglect like burning holes in furniture or ripping the leather, but they don't cover poor quality. Weird. So I recommend this to be a great warranty for a reckless smoker who scorches leather all day long or has friends who stab their leather. Weird policy, really weird. I guess Jennifer Convertibles doesn't have the guts to back her own quality, but they say "yes" to customer neglect all day long! I intend to go to their storefront with the ruined couch in the parking lot set up like a living room! I am dead serious, ripped off and fit to be tied! Tune in next week for the real show down. We invite the police, television cameramen and all potential customers of Jenny Convertibles. Hell, we even invite Jenny herself. Come one, come all! Join the spectacle and see a leather couch that is a total piece of junk.

Boycott Jenny Convertibles who scam innocent customers. Hit this company in the pocket book just like they do to their unsuspecting customers. Give them a good dose of their own medicine. Let's ban together and sue them. New York did and so did New Jersey. Both won because of Jennifer Convertibles being liars and total frauds. I'm out $2,000 and have 2 leather sofas totally peeling apart. I have never seen anything like this in all my years! I collect leather and none of it has ever shredded like mad! Maybe they use mad cow leather!

I bought some furniture which was delivered in January 2009. I am having a problem with the cushions. They have got so much de-shaped, they look so bad; and they are so uncomfortable. I got them changed two months ago, but this time, they are even more worst. I don't know what to do about it. If someone can help me out.

My sofa needed to get a stain removed. I have the so called life time plan, getting a person to return my many calls. Even setting up an appointment took weeks then to have it canceled at the last minute still to date with no new appointment. I requested to have my money returned and was told that was not going to happen. A month later, I'm still waiting to have the stain removed or somebody to just even return my call. Thank you!

I was sold a warranty for $300 at the West Hollywood, CA store in 2006. I filed a claim for a food stain in 2009. A JC representative came out and reported it as covered under the warranty. JC then sent a technician to repair it a month later. That technician didn't even try to repair it, he just stated, "Unrepairable," and left. Now JC states the damage was caused by animals, thus it's not covered.

There are no animals in my home! The warranty JC sells is bogus. They have no intent to ever pay on any claim. If one JC representative mistakenly reports a claim as covered, they just send out another technician to report otherwise. I was induced to pay JC $300 for a warranty under a false pretense they would repair or replace my sofa if it was damaged per the terms of the so-called warranty.

I purchased the living room furniture with a life time warranty in June 2008. The furniture was not delivered until the end of July 2008. The furniture appeared to be irregular from the beginning. All arms on chairs had to be replaced in June of 2009. Then the entire cushion on the chair collapsed. When I contacted customer care, I was told that the warranty was over. I questioned the lifetime warranty, then I was told that the lifetime warranty only covers the leather, not the frame of the furniture, and not the stitching on the furniture. This was not explained when the furniture was purchased; the only thing stressed was the lifetime warranty of the furniture and if I would have picked up the furniture myself instead of having it delivered, the lifetime warranty would be voided.

I paid a grand for a warranty they did not stand by. The leather ripped, someone from Jennifer came over to look and said it's a manufacturer problem. Who manufactures Jennifer convertibles? The sofa set me back money I don't have. They were wrong, rude and reprehensible.

I purchased two sofas,a loveseat,chair and ottoman. I upgraded the whole package;from the leather to the temperpedic mattresses inside the convertable sofas. The leather on the ottoman started to break down and tear first. I filed the claim and the ottoman was repaired correctly and in a timely manner. The rest of the funiture started to break down the same way. I called to make the claim and the same tech came out and took the pictures and I was told the claim would be handled the same way as the ottoman. I then recieved a letter from a R.T and it stated that my "UpholsteryShield Lifetime Leather Protection Plan" did not cover the type of problem I was having with my furniture, which is surprising since they had fixed my ottoman with the same type of problem.

In the month of September, I purchased a sofa and chair from Jennifer Convertibles in Corona, CA. I picked up the furtniture at the warehouse and when I arrived home, I unpacked the chair only to assemble it. One of the legs would not screw into the base. I called the Corona store immediately and told them that the chair was broken and that I would like to exchange it. I was told that an exchange or even refund was impossible because it was my fault I did not assemble the furniture at the warehouse. I was told that once the furniture leaves the warehouse, Jennifer Convertibles is no longer responsible for the furniture, even if there is a manufacturer's defect. I was given a number to call regarding my complaint. I spoke to a representative who told me that Jennifer Convertibles does not exchange furniture and that my only recourse was to allow a "technician" to come and examine the furniture and make repairs. I told him I wanted brand new furniture, not new refurbished furniture. He said no, and I agreed to a "technician".

I never received a call and called Jennifer Convertibles two weeks later. The representative apologized and said she would have another "technician" call to schedule an appointment. A "technician" again failed call. I was able to have my credit card company reverse the charges and I sent a letter to Jennifer Convertibles telling them I wanted them to pick up their furniture. They refused and again I told them that a repair on the new furniture was unacceptable and I wanted a new chair. I was told again a "technician" would call. I did eventually speak to a "technician" but he said he was only going to repair the damage, not bring a new chair so I cancelled him pending my next contact with Jennifer Convertibles. I sent another letter requesting them to come and pick up their furniture, as I would not continue to store it and would sell it at auction per California law.

My husband spoke to a representative and agreed one last time to allow a "technician" to come. We never heard from the "technician". I sent a final letter to Jennifer Convertibles telling them to come and pick up the furniture as I had been storing in for months, far beyond my legal responsbility, and if they did not pick it up in 10 days, I would consider it abandoned and it would be sold at auction with the proceeds less seller fees to go to Jennifer Convertibles. I received a call and was told I would hear from the warehouse regardng a pick up the furniture. I have not heard from the warehouse at this time, nor do I expect to.

on 10-29-07 we purchased a sofa,2 loveseats,a chair & ottoman set in bone "all leather" as stated on the receipt. about 1 year later we noticed that there were parts of the couches,chairs,ottoman,loveseats that were turning green. i contacted jennifer convertibles and they sent out a serviceman. he said the reason that it was turning green was because those parts weren't leather-they were vinyl dyed to look like the leather! he told me he was going to submit a report. after not hearing from him for a while, i contacted him and he told me that his computer crashed and he lost my information.

not long after that i received a letter from jennifer convertibles that the problem i am experiencing is not under the warranty. they did not sell me what i paid for- i paid for an all leather set-. on the receipt there is an area specifying if the furniture is a combination leather/vinyl- mine is checked off for all leather. i want my money back or replacement all leather couches that aren't bone & green!. thank you

I am livid at the fact that I paid for additional coverage that they never intended to honor. It took them over 2 months to respond to my request for the repair alone, only to decline. I called the store to speak with the salesperson and was told I had to call the 800# for customer service they would not help. Disgusting! I can't believe the Better Business Bureau allows them to steal from people like this!

When I purchased my couch, I was told that I should buy an extended warranty because it would cover any repairs necessary to the couch (aside from obvious purposeful damage). The warranty costs $200 and I paid it, specifically asking if saggy cushions would be replaced. I was told that they would. Now, less than two years later, the couch is saggy and the seams are coming apart.

I called to ask about reapair and/or replacement of the cushions. I was told that this is not covered; only stains on the couch are covered. I bought a microfiber couch to help ensure that there would be no stains. Why would I buy a $200 warranty on an item for it to do what it was designed to do?

I was out and out lied to. At the very least I'd like a refund of the warranty. I'm stuck having paid $1,300 for an inferior product, including an unnessary "warranty" that does not protect the couch. I do not have the money for a new couch.

i recieved my furniture on time...but when it arrived my van dyke glass end table set was shattered in the box when it was opened in home. my window faces the front window and we can see who comes in our complex. my wife observed one of the delivery men rolling the box up the stairs instead of carrying it up. my wife then said to me i hope nothing is broke in that box.

i was told they must bring the whole set back and then wait for them to call me to issue another set. this was on october the 18th. im still waiting for that call.

my next step is to get my money back. i have two lamps on my floor waiting for the end tables. every time i call its we have to wait for the moneny to be released. what money? i have a reciept paid in full. i paid cash. i released my moneny to them in front of them. now please make sure that they release my van dyke set. thank you.

My recliner sofa broke a few months after deliver. I called the store where I bought the recliner couch and they told me to contact the main Jennifer Furniture office. I called to the main office was told to report the incident using the online website. When you go to the website and click on Customer Care - it goes nowhere. There is no customer care! now what?

I spent $1629.36 including tax and delivery charges on a Jennifer Convertible Sofa which was delivered to me on 5/24/08. The last few months there has been a squeaking, creaking and a grinding or rubbing of wood and springs sound everytime my husband or I sit on this sofa. We are both 61 years old and there are no children in the home. This is an extra sofa in the house as we have 2 others. We use this rarely and have only used it as a bed 2 or 3 times.

I called Jennifer Convertibles today and spoke to a store manager and acustomer service rep who informed me they can't do anything about this since my 1 year warranty has expired. I informed them they I paid their staff to install and assemble this sofa in my home and possibly it was not assembled correctly. They told me I could pay a technician to come out to look at this problem but I was no longer covered under their 1 year warranty.

I told them that a sofa at this price and used so seldmonly should not be making such annoying sounds whenever it is being used. (sitting only) That I have 2 other sofas in my home, one that is 20 years old and does not make a sound when being utilized. The store manager told me there is nothing they can do since it is past 1 year of delivery.

An item of this expense and not being abused by normal wear and tear should be guaranteed for longer as this is not a wear and tear problem but possibly a defect in the assembly process. I will never use Jennifer Convertible Furniture as a store for any future purchases and I will inform anyone I know that they do not stand behind their products.

I purchased a leather sofa, loveseat and chair. It was delivered and the quality of the leather was terrible - looked like a bad vinyl, not like the store sample. I called to complain. An adjuster came and agreed, and I got a call from Jennifer that they would replace it. I since had looked at the leather sofas and the quality is terrible - not like the leather sample thay have advertising this sofa. Denise, the manager, stated that I could pick another set which I was fine with since they refused to refund my money.

Now I am told that only the sofa and loveseat is being replaced, and I will have to keep the leather chair even though it won't match the new set I can pick! Also, I am told I have to spend the $2600 in one purchase, by buying chairs or tables that I don't need. I called customer service and keep getting put on hold and cut off after I give them the details.

No one cares and I am stuck with a very bad quality sofa set and they refuse to work with me. I have a very bad quality sofa and loveseat, and a chair, and am being told they will only replace the sofa and loveseat, and I have to keep the chair which will not match. The refuse to refund my money, or let me get a credit slip for the balance of the money to use at a later date.

I had purchased a Couch and love seat from Jennifer Leather. I had also obtained a service contract for the couches.

Though utmost care has been taken of the couch, the couch had a couple of nicks. I had called Jennifer Leather ("JL"), and JL had sent an employee and serviced the Couch.

However, the service was not done properly, and the nick has become larger. I went to the Jennifer Leather showroom, and complained about the service, and I was told there was nothing I could do about it, but as I had bought the Lifetime Protection Plan, I was eligible for a replacement of the leather furniture.

I ordered a sofa from them a year and half ago and after delivery I began removing all the tags and stickers from the sofa. I removed a sticker from one of the cushions and it left a big square glue mark on my cream microfiber sofa! Right in the middle of the op of the cushion!! I immediately called them and they sent out a techinician 2 weeks later the technician ordered new fabric and it was shipped to me 3 months later. When I received the fabric the tech came back and saw the fabric that was delivered to me and said it was not the exact color and he would not fix it.

He ordered the fabric again...and 3 months later...same scenario. He ordered the fabric a 3rd time..yes a 3rd time..and this time I never received anything!!! I called customer service 6 months later (this puts us at around a year) and fought with them endlessly to get my money back..They said they would not refund me since it was long..it was their fault it had been so long!!! I finally gave in and agreed to exchange the sofa.. I paid an extra 270.93 for the new custom sofa and after waiting for 4 months it is being delivered today. The customer service people called me as the delivery are waiting outside and told me I owe money when I clearly have all the receipts right in front of me stating that I paid the additional 270.93. This has been a nightmare!

On July 25th 2009 My Husband Julius and I went to the Jennifer Leather show room on Queens Blvd. We were greeted by Vanda Wood, who sold us a Huntington sofa Bed and Recliner love seat. We took Delivery of this furniture on July 31, 2009 4 pm. We discovered that every time you sit on this sofa the cushions fall forward causing us to be hanging off the sofa. A very uncomfortable position.

We returned to the show room on Saturday August 1st around 4:30pm we spoke to Ruben and V. Wood, we told them of our problem with the sofa. Ruben told us that it needed a wearing in period. But if we had any more problems to call customer service. We called Customer service 3 days on August 3rd 2009. I spoke to Robert who said a furniture technition will call to make an appointment. Wed August 5, 2009 I received a call from their technition Dave, we made an appointment for August 21st. We had to wait 2 weeks.

On August 27 I e-mailed Jennifer customer claims and told them of our on going problem. They emailed me back the next day and said again someone will call me. Again I got a call from Technitions office D. Gonzalez. I e-mailed them again on August 30 stating that I wanted a Supervisor or Manager to call us to resolve this problem.

September 3 I spoke to M. Gair. Supervisor who said someone will contact us to make appointment to come and see sofa. We now have 2 appointments one for Wednesday Sept 9 Dave Gonzalez and one for September 12 Julio Saturday. But the repairman state they are coming for the Recliner. What about the Sofa? My husband and I just want a working livingroom set. We paid Jennifer Leather $2,237.58 for a set that we can't use. Please help us with this nightmare. We want another set because this one have been unusable since the day it arrived. We want another set or our money back.

I just called today Sept. 8 and left a message for M. Gair. It seems like every time you try to contact them. They are gone for the day. Or unreachable. I also e-mailed the customer care department again. We are so frustrated we do not know what to day anymore. We have never contacted consumer Affairs before. We usually just accept problems. But this is too much. We can't get anyone to help us with this problem. And can't use our living room. Help

I purchase a full sectional 3piece wityh the bed,loveseats,&triangle to make a long story shorts I gave them over seven thousand in cash that day. I was also told that "IF YOU BUY THE FURNITURE YOU NEED 100.00 protection by the sale person it will cover everything for life. THE first time success it was fix. THE next time I was told this is wear&tear I am over the top with disapointment,I cant believe that this company scam me, NOW! I am in need of a replacement for my sofa. The cusions are completely worn down, and the leather is tearing like nothing that i have seen before. If this company is offering a warrenty with their products, then they should be prepared to stand behind their warrenty.

It seems that at this point; I am forced to take further measures to recover from the completely overstated guarantee that I was sold with this living room suite. This company will be hearing from me.I will never buy anyhting in my life from them or keep refering my friends&family I expect them to refund my money I cant enjoy this furniture the way it is the cushion flatten in a year also I am the fool in this case,but not for long I will be letting the bbb&the attorney general know about this company & how they use you (BAIT YOU IN)should be there name! PLEASE GET BACK WITH SOME HAPPY NEWS ABOUT THIS COMPANY. Each time I call no one returns my calls just a man with a camera & a letter of disapointment .

They do not warranty the quality (or lack of quality) of their furniture. Now, I'm left with a useless warranty and couches that shed little flakes of dark brown leather everywhere. Also, the seat cushions depressed and flattened after about 2 years. We paid $2,000 for the sofa set and warranty. We have to buy new sofas, just 4 years later.

On June 13, 2009, I purchase from Jennifer Convertible a 4 piece livingroom furniture. I pay a total of $2290.91 in cash. On June 29, 2009 I notice that the leather from the livingroom set was runnig onto the wall (smeared)and the furniture was also opening and you can see through the felt on the arm rest. I contacted Jennifer Convertible and explained the situation. They sent out a worker to see the problem.

He stated that there is nothing they could do because it was the wall that was ruining the furniture. My reponse to the worker was that was impossible. I called back the same day and explained what they workwer had told me. They stated that they were going to see what they can do.

On July 6 and the 8, 2009 and called and spoke to someone informing them that I haven't gotten a call from them. There reSponse was that they were going to send me a kit where I was going to be able to fix the running leather that was coming off the furniture. At this point due to thier lack of professionalism, I personally don't want any repairs done to the furniture because it seems that the furniture will continue having this problem. I would like at this point to get my full refund - money back from Jennifer Convertible.

I am 7 months pregnant with back pain and my husband had 2 knee surgeries. We cannot sit on the couch anymore. I am not sure what i can do to deal with this situation. Thank you.

On February 5, 2009, I filed a claim with Jennifer Convertibles about a tear in the center console and damage to the arms of my leather sofa. It took six weeks (March 14, 2009) for someone to come out and take a picture (which took less than five minutes) of the rip and the arms of the sofa. They determined from the pictures that they would replace the center console and the right arm. They would not replace the left arm because their Worry Free guarantee does not cover peeling leather which was fine.

A couple of days later, I received a letter saying that the parts were ordered and that it would take 4-6 weeks for domestic parts and up to 12 weeks for international pieces. I called after both deadlines had expired to ask what was going on with the parts. The first operator Theresa took down my information and said that she would call me within 72 business hours. That did not happen.

About two weeks later, I called and spoke to John. John apologized for Theresa's unprofessionalism. He assured me that he would email Sue (person responsible for shipping the parts) and explain the situation and if the problem is not rectified soon (the ever ambiguous soon), Jennifer Convertibles would send me a new couch for my trouble. John did not call me.

At the end of June, Jennifer Convertibles mailed out one of the two parts promised. I called and asked why I waited over three months for one part. I thought that the policy was to wait for all parts to come in and then ship it out to the customer. Again, John was apologetic and said that the situation made no sense and that he didn't understand why the manufacturer would mail out one part and not the other. He said that he would personally handle it.

I called back and this time, I spoke to Mike and told him what had transpired with John. Mike looks into the file and says that he would like to start a new case altogether. I object because I am not willing to wait another six months for one part. I explained that the Worry Free Guarantee is apparently a farce and that I did not appreciate getting the run around. He then says that he's missing a picture from the technician that came on March 14th. The picture shows a tear in the couch. He says that he's going to try and get me an appointment to take another picture. I ask him to just ask the original technician to forward him the original picture. He declines and tells me that someone would contact me to make the appointment.

Today, a technician contacted me to install the one right arm of the couch. I told them about the picture, that they would have to take again, of the couch. They did not have anything about pictures in their files. So I call back on July 1, 2009 and ask for Mike or John and both of them have the day off. So I speak to Tony and finally ask to speak to a supervisor. Tony says that his line cannot transfer calls but if I hang up and call right back that he'd be able to transfer me from another line. I thought that was bizarre. I called back and got Henry. I asked Henry to transfer me to Tony. The call was dropped. I called back and got Henry again and this time, I asked to be transferred to a supervisor and again I was dropped.

I purchased a convertible sofa by credit card on May 29, 2009. It was delivered on June 7th as promised. That day, I noticed a defect in the back cushions and contacted customer care by e-mail. They assured me by e-mail that a tech would contact me within five business days to make an appointment to come and see about the problem. A day or two later, I found that one was not connected correctly to the back of the item and the back was loose.

I e-mailed customer care and they assured me that the tech could also deal with this. A week went by with no contact from the promised tech. In response to my next e-mail, I was assured that customer care would re-contact the tech. They also gave me a phone number so I could do so directly. When I called, the automated voice mail did not identify a company and just asked me to leave a number. After I did this several times, I researched the phone number and discovered it belongs to a 26-year old woman named Ann. I could find no listing anywhere for Docs Furniture Repair. When I let Jennifer's customer care folks know that, they said they'd contact another tech company (I guess they contract this out) and ask them to put a rush on this. They told me I would hear from them this week. This week is over and I have heard nothing.

I bought a chair on 8/2/2008. In less than 3 months, the recliner part no longer worked, and then, the seat caved in. A person was sent to my house to look at it, and they said it was like that when I took delivery and it is not their responsibility but my responsibility. He took a picture of the chair, and if you look at the picture, you would understand that neither I nor anyone else would ever take delivery of a chair that looked like that!

On my paperwork, it says the chair is under warranty for one year; and the salesman made a very big deal of the one-year warranty. I was shocked to get the letter which said that they would not stand behind their merchandise and that no repair or action would be taken. However, since then I have been looking on the internet, and it seems that their reputation for standing behind their merchandise is very questionable. We were only able to use it for less than 3 months. The fabric on it is in new condition, but it is otherwise unusable.

I purchased a couch, and was told that I should purchase the warranty, since I have kids. She told me they will remove any stains throughout the lifetime of my couch, and if they couldn't remove it, they would replace the fabric. When they came out to clean, they said I had to call within 2 weeks of the stain. Lifetime warranty mean lifetime. That was never mentioned to me as part of the criteria, for them to honor the warranty. I paid $200 for nothing. I see hundreds of complaints on the web. Why are they allowed to continue to operate with such deceptive practices? I was ripped off $200 for something they knew they would not have to honor.

I went into the Jennifer Leather showroom on June 2, 2009. I purchased a sleeper sofa from sales associate #**, Paris. She tried hard to push a Leather Protection plan for $99, but I made it clear I did not want it. She rang up the sale but charged me $100 too much, trying to add on the unwanted "protection plan". I pointed out the math issue and she did the math a second time and finally got it right. Paris said she would call me on Monday, June 8th. Monday June 8th came and went without a phone call. Tuesday morning, June 9th, I called Jennifer Leather at 10:01, 10:06, 10:20 and 1:00PM but the phone went unanswered. At 2:30, I tried calling again and finally, the phone was answered. It was Paris. Paris seemed confused because she called "all her customers". I said I did not receive a call for my delivery and no items had been delivered as promised.

Finally, Paris looked at the delivery schedule and it got kind of quiet as the realization dawned on Paris that my delivery was not on the schedule. After a halfhearted attempt to spin an excuse, Paris said she would call me back in 15 minutes because she "had to call the warehouse to figure this out". She waited until I called her at 2:30PM to figure this out. 35 minutes later, Paris called back with the following story: The item was damaged and could not be delivered. She wanted to schedule another delivery on June 16 later because the furniture is in North Carolina and needs to go to their warehouse in Maryland. No way. I have a company coming and I need it today or I will take my business elsewhere. She said she would try to call me back at 5PM. 5PM came and went without a phone call.

At 6:32PM, my husband called and spoke to someone else who said "the delivery was not ever entered into their computer". Which is it? The item damaged story or the item delivery not entered into their computer story? I do not recommend Jennifer Leather to anyone. The customer service is terrible. The service is poor. The delivery process failed on their part. They lied. The incompetence there is prevalent from start to finish.

I purchased a leather sectional sofa two years ago. When the sofa arrived, we called the store to report that the sofa did not look like leather. They stated that it was absolutely all leather. The sofa has worn more like vinyl or another kind of synthetic. This past year, I noticed that they were advertising the same sofa as leather blend. I called to complain and they stated that it is now leather blend so they could be more reasonably priced.

I purchased a micro fiber corner sectional couch in 2006 from Jennifer Convertibles. The couch is only two years old. The seat cushions are all creased and folds that will not smooth out. I was told the stuffing inside the cushions is pieced together and that is what causes the creases in the seats. I also purchased the additional cleaning protection. Thank goodness for that. The couch stains even if a drop of water hits the material. I'm in the process of having the couch cleaned for the third time. Imagine if I had little children. Worst piece of furniture I ever purchased. The couch looks like it went through the mill and back. The couch looks like it's over 10 years old. Not worth the money.

They will not cover warranty issues with a leather couch.

Jennifer convertibles is a purveyor of absolute GARBAGE. I purchased a sofa bed a few months ago only to realize that it was broken and when opened was scratching "deeply" my brand new Brazilian Cherry flooring. When I called their Customer Care dept. they told me that a technition would come out to fix the problem. Well after several reorders of the under carriage - no they would not replace the couch and they took several months. Now the couch is once again broken with the replacement part laying on the floor - detached from the bed. This is garbage furniture at best. Stay away from Jennifer convertibles at all cost!

We called the Upholstery shield number and told them about the situation. They told us it was not covered but they would send someone out anyway to document it. A man named Seth from a third party company named Tuscany Furniture Repair came and examined the furniture. His notes were that the furniture was not repairable.

He did not provide an copy of his assessment but said that it would be forwarded to Jennifer Furniture.

We followed up by calling again to the upholstery shield center. We were told that in fact they had received the info and that it was notcovered as we already knew but simply wanted it documented. They told us that there was nothing else they could for us but that a supervisor would return our call. The following week I did receive a call from the Director of customer services. Her name was Meryl G. I explained what had happened until now and again she told me it was not covered by the shield service and that Jennifer Furniture has a 1 yr warranty on seams. She also said that there was nothing else that they would do for us.

I asked them to mail out a letter stating that they would do nothing and she refused and said that they do not provide any such letters. So my next step now is to call the local store I purchased it from and file a claim in small claims court. It is unacceptable that this company is not accountable for their poor quality of furniture.

In Sept 2007, I purchased sectional sofa within the one year warranty the pillow on the sofas thread came loose on one pillow of the sofa.I phoned the montclair ca. store the gentleman was very nice and helpful he informed me that I just made the deadline for the one year warranty. He then gave me all the info I would need to talk to customer care. I phoned customer care they took down the information and told me someone would call me to set up an appt. to come and assess the damage.

Someone from jennifer connvertibles called and came out to my home. The man told me that he could do a mickey mouse job and fix it now or he can order the proper parts to have it fixed right,needless to say I elected to let him order the parts and have it fixed the correct way. In about six to seven weeks the parts came, I waited and waited for months for someone to come and repair my sofa, finally they came,the guy complained the entire time that they did not send him a part of the back of the sofa that would have allowed him to just rip the back off and replace it instead he had to take layer upon layer of staples out one by one to make sure he did not rip the piece due to he had to use the same back cover again.

It took him and his young helper approx 4 hrs,they were in a hurry because they had another appt. in Moreno Valley Ca. I signed his paperwork so he could leave even though I was not satisfied with the work done. He cut his finger real bad blood was every where he was working. He wrapped his finger in toilet tissue and scotch tape. I offered him to come back another day due to his finger was causing him pain but he insisted he stay. The results were a shotty repair job. I have pictures of the sofa and I kept the parts that were removed and replaced but did not even need to be touched at all.

I now have a sofa set that is not fit for a dog to lay on. Basically Jennifer Connvertibles want me to be stuck with a shabby repair job. I will take further legal action if needed. I see Jennifer Connvertibles do not learn from past lawsuits.

The lifetime/ worry free guarantee they offer is very misleading. They will tell you at the store that it covers any damages and they will replace the furniture. They sent out a third party rep to take pitures of the furniture damages after that I never heard from anyone at Jennifer Convertibles for months. I had to call them to find out they denied my claim.

I spent $2000.00 on a living room set because of this guarantee. Had I known this would happen I would have purchased furniture elswhere for much less. They are pretty much telling me that I'm SOL.

MY wife and I purchased a chair and sofa from this company. It took several weeks for our order to arrive; and, I elected to pick the furniture up myself from their warehouse. The chair broke shortly after we got it and we have been waiting for a replacement now since December of 2008.

Well, we obviously can't use the chair, the seat cushion part of it sinks down to the point where you feel that you are on the floor.

On March 27,2009 I made a purchase of a sectional, I was told that with making the purchase I would have lifetime guarentee, in case anything would go wrong. That convinced me of making the purchase. On April 2, one day before the delivery I take a look at my receit and see the section of warranty, I noticed I wasn't explaind what the terms were. They didn't explain to me that I had to pay an extra $200 for the warranty.

I thn called them and had a horrible time with them on the phone, I contacted The distric manager Less Voucher and she not only speak to me in a horrible mananer she insulted me by telling me that I was the one who was wrong when she wasn't even there, the only person at the store at the time of purchase was Chit the sales rep from whom I made the purchase from. Anyway I tried explaining to her that I was deceived and that I wanted my hard earned money back, she proceeded to tell me that would et my refund back minus a %30 for cancellation fees. I tried to explain to her that I did not want to pay the cancellation fee because I was totally miss informed and decieved.

Anyway she tod me that I would get a full refund back with in one to two weeks! I need my money asap and I feel I have been taken advantage of. I wish this uppon no one it is totally unethical what they've done to me and I'm left with no sofa and no money to go and purchase a new one.I have to wait untill they feel like sending my my money back and they gave me no kind of informaton as far as a tracking # contact number or anythiin to assure that my money was in the mail.

I had family coming over for the weekend, which is why I went to make the purchase n the first place, Now I have no sofa a all just an empty livingroom and am really disconcerned b the whole ordeal. It took me some time to save up for that purchase and now I have no sofa and no money! I hope someone can please help me. Jennifer Converibles cann't get away with this and certainly ca't contiue to do this to any one else.

Cerritos, Ca store offers a Stain Protection Plan back in 2004 which you pay $199 for life & if you have stains during normal use then you call the company (Jennifer) & the Jennifer contacts their contractor. When came to finally calling, the company tries their best to find ways NOT to send a cleaner & mentioned the sales person did not explain the plan correctly.

We purchased a couch from Jennifer Convertibles that began to fall apart before we had the couch for a year. We contact their claims department and they sent a tech out that told us he was going to recomment replacing the broken sections for cost effciency. It had been almost 2 weeks and we had not heard anything back from Jennifer Convertibles so I contacted them again via email and recd a notice back 3 days later that they had denied our claim becuse their tech claimed that the damage was normal wear and tear.

Now, we are out $2000 for a couch that began falling apart after only having it 9 months. The arm rest on one side has completly come apart and the springs underneath one section of the couch are broken.

I purchased a sofa and love seat from Jennifer Convertibles, bought a warranty coverage. The cushion on the sofa ripped and they have yet to replace it. Also at the same time the springs broke and busted thru the bottom of the sofa. They have been adviced and nothing has been done about it, after several calls to various individuals.

I bought a couch, sofa and chair and the leather starting cracking and peeling within two years of purchashing it. There was also a small tear. I bought the Upholstery Shield Liftetime Protection Plan and put in a claim. A guy came out to the house to take pictures and advised my husband that everything would be covered. Several weeks later, we get a letter in the mail from Jennifer Leather stating that there was no coverage. Purchasing the protection plan was a waste of money and misleading at the time of the purchase. The small tear now has become into a bigger tear.

The consequences is that we paid $1200 for this leather furniture and in the past we have paid $700 for furniture which lasted longer. Now we have to turn around and spend more money on purchase of more living room furniture.

The metal slats that hold up the bed broke and I have not been able to get any replacements for them. When I call Jennifer Convertibles, all I get is the runaround. I need the metal slates so my bed won't fall apart. The metal rings that hold the bottem of the bed together, two of them have broken and now I have to have them replaced.

I have a bad back and from sleeping with a sagging mattress, my back hurts the next day. I also have a hard time sleeping because it seems like I'm sleeping in a hole.

I purchased a light brown sectional sofa from Jennifer Convertibles for $1199.98 on 9/26/06. I also purchased the upholstery shield leather protection plan for an additional $200. I recently noticed that my sofa was turning green with some spots of the original color (light brown). I was on hold for over 45 mins and when they finally answered I explained that the sofa was changing color. The rep explained that the was not covered under the warranty. I questioned what kind of leather they sell and she could not answer. After she listed what exactly was covered it was not worth the amount I paid.

I purchased leather sofa and love seat from Jennifer Convertible and also a LIFETIME WARRANTY that they don't stand behind. I have contacted them on three occassions and they refuse to repair anything.scratches, cuts etc.

My leather livingroom set is disintegrating.The leather just rubs off after each time someone sits on it.At frist I was't that worried, I keep telling my husand that I took the lifetime gaurantee out on the set. what a joke that paper realy is, it don't cover the main thing that happens to that cheap leather, and i do believe they know this. I would like to know why would they even offer it, just another way of stealing your money, yes I said stealing, because thats just how i feel.

The customer service is the worst I have seen. I just can't let this go, it's not right, the way they take advantage of people, they need to be STOPPED. bewteen 2,500 and 3,000 dollars. Now I have to send another 3,000 because that cheap gabage is a eye sore and have to go.I have been stressed out, and my presure was up becuse they gave me the run around for six months.

I purchased furniture (the Wrigley Leather Furniture Package) from Jennifer Convertibles on May 10, 2008 and am very disatisfied with it. The price was great and it is a beautiful set. However, when it arrived at my home, I noticed the leather and cushions were a bit stiff but I figured this would improve with time. I had family and friends over from time to time and noticed that no one really wanted to sit on the furniture. I then had a party in October and realized that most of my guests were not able to sit on the furniture comfortably because they slid off the furniture.

I decided then to call Jennifer Convertible's Customer Care department shortly thereafter to complain and ask if there was anything I could do such as treating the leather, etc. In addition, there was a problem with the sofabed that I wanted someone to look at. A technician came to my home a few weeks later and I asked him to sit on both the sofa and loveseat and he agreed that he could not sit comfortably and for long without sliding off the furniture. At that time, my mother was at my home and she sat on the furniture showing him how she also slid off the furniture and voiced that she was afraid to sit on the furniture for fear of hurting herself.

I also have my 10 year old nephew and younger children come to my home and they have to sit on the floor because it is more secure than sitting on my furniture. He made a note that the furniture was in excellent condition and added my complaint about the sliding. He then noticed that the base of the sofa was loose and suggested it be repaired. He then told me to wait a week or so to call the Customer Care Department to tell them about the sliding issue. I called them about a week later and spoke to a young lady who was very pleasant and told me that she would have a technician come out again to assess the furniture. I asked her if there was a possibility that I could have my furniture exchanged and she said yes because the company stood by their name and would not want me to have furniture that I was not satisfied with or that I couldn't live with because it was uncomfortable. I then told her that if they were exchanging the furniture, I would then not have the base repaired.

I waited 5 days and then decided to place a call today (February 13th) to Customer Care again and spoke to a woman named 'Theresa'. She was very rude and blatently told me that a technician would be contacting me but since I refused repair of the base, they could not do anything for me. I explained my issue with the furniture and my concern for the safety of my guests especially my mother and the children who visit my home. I told her that I realized that at the store the leather was softer and that was mainly because hundreds of people sat on the furniture daily and therefore it was softer but my furniture continues to be very stiff after all these months and clearly not easy to live with. I tried to explain this concern but she told me that "common sense" should have told me that this type of leather was going to be stiff and I shouldn't have bought it in the first place. I became upset and asked for her supervisor. She told me that her supervisor 'Merril' would contact me within the next 24-72 hours and a technician would also be contacting me about coming to my home again to access the furniture, however, since I refused repair of the base nothing could be done for me about either.

I am not trying to be unreasonable. I just want furniture that my guests can sit on when they come to my home. I am even willing to exchange my set for a different, less expensive set that is both comfortable and safe. The cost for the furniture was: $799.95 for the sofabed and $425 for the loveseat with a $199.99 charge for an upholstery shield/leather protection plan. In addition to contacting them by phone, I sent an email today to their customer service online complaints department and received this response: "As per our notes, you must accept service."

leather sofa seat cushions disintegrated within 1 year from purchase. specifically the surface of the leather completely flaked off. i was told that since it flaked it was not under warantee?

the sleep sofa is essentially unusable since it looks horrific

We paid for the lifetime warranty which is completely bogus. After hours of waiting on hold, many phone calls, etc etc, they finally send a person to come check out the stains. The guy comes and evaluates the stains on the couch that I paid $2000 for. He informs me to follow up with the Jennifer Convertibles 1-800 number in a week. When I do so, they tell me that my claim has been denied b/c the stains are soiling caused by regular wear and tear that they are not responsible for.

DO NOT BUY THIS WARRANTY, IT'S A COMPLETE SCAM! Their customer service is AWFUL as well. I plan to let everyone know how terrible this company is!

On June of 2008, I purchased a Living room set. Only a few months went by and I noticed that the arm rest on my love seat dropped in and I could feel only cardboard then the rest of the pieces began to have the same symptoms. Now all of the pieces have the same problems with all the arm rests having completely fallen in. I was told that all my furntiture would have 1 year replacement guarentee and a life time warrenty on all the pieces.

These are tough times and I struggle to buy my furniture and I thought that Jennifer Convertible was one of the most reliable places to visit when I was ready to purchase my new furniture. I am very upset and so is my husband who is currently un-employed. The thought of us having to spend more money or live in shambels is not fair since I saved every penny to purchase this living room set. I expect that you will either replace my furniture of send me a complete refund.

I purcahsed a doulbe recliner sofa on 09/7/08. It was delivered on 10/12/08. The left side broke on 10/19. I emailed my complain on 10/24 to the main office as the store said nothing could be done from there end.

The main office emailed me on 10/27 and a repair person stopped by on 11/13. He informed me that the whole life side mechanism would need to be replaced. He said he would order it and shipped to me. Then I was to call and setup an appointment for him to com and repair it.

Then I received a letter stating that it would take 3 months for the part to arrive.

That means that I will have to wait up to six months for a sofa that I bought to be usable. They will not answer phones nor respone to emails or letters at the main office to resolve this problem.

The sofa cost $956.00 and I can not use it.

We bought a light brown leather sofa and loveseat three years ago. The leather has turned color. It is now shades of green. Some spots are still the original color. I emailed Jennifer and they said we are past the warranty. I emailed again and told them no sofa should change color like this. They have not responded.

In addition, several years ago I purchased 2 loveseats from and bought the additional fabric protection. When the loveseats got 2 stains I called for cleaning. They sent a young man with a filthy cleaning machine. After he cleaned the spot, the loveseats looked worse. They were now lighter than the rest of the couch. He then recommended he clean both loveseats entirely at a cost of $200 each. The warranty he said only applies to spot coverage. Constant calls to Jennifer did not help. They told us they were not responsible.

The leather couch and loveseat cost $1000. They are shades of yellow green and olive green. The white loveseats were $599. Please let me know if you suggest small claims court for the leather sofa or any options we have. Thank you.

My recliner fails to redline on the left side of the unit and I reported once before and had no response. I have insurance on my recliner and I paid for it in full.

i purchase a leather sectional in feb, 2006, approx. 13 month later the frame started coming out the back of the chair, i called the sales person laura #1418, and explain it to her she stated that it would be no problem and had a technician come out. the technician came out and order a component. the technician came out to instasll it, but he stated the color was wrong and order another one. needless to say he said this color was wrong also. i relayed the info to laura, and she stated that the technician stated that i refused to have it install, that is an untruth.

i try to get it resolve with numerous phone calls, laura stated she would get back to me, never did, and eventually transfer to another place i was told in sept 2008. i've spoken to numerous people at the main office, no resolutions, rudeness, and false accusations against me. i have requested to have some stains remove off the furniture, which i purchase the upholstery shield, nothing has been done, i feel i have been cheated out of my money. please help this is truly the short version. thank you.

my blood pressure has went from 104 to 140, i am sure this strss had a lot to do with it.

In July, 2008, I purchased a dual recliner sofa from JC. The following week it was delivered. Within the first 10 days of having the sofa, I realized that the right recliner did not work properly. When looking closer, I realized that the entire side of the sofa was leaning in. The recliner did not open or close and because of this, the leather was being worn off the outside of the sofa. I called the Paramus, NJ store where I purchased the sofa. The manager there, Shawn B. could not help me. He directed me to the customer service department instead. After leaving 3 emails (their preferred method of contacting cust. Service) and calling the service center at least 4 times, I received a call back. I was told that returns are not their policyeven when they deliver a defected sofa.

They sent out a representative to look at the sofa. He told me that this particular problem is consistent with the sofa I purchased. I assumed after speaking with him, that I would either receive a refund or a new sofa. Two weeks later and after at least leaving 5 or 6 messages with JC, I received a call from Meryl Gair in the customer service department. She informed me that the technician stated that the sofa was repairable and that within 4-6 weeks parts would be delivered to my home. When they were received, I was to call back and schedule a repair date. They absolutely refused to return the sofa or give me a new one.

After 9 weeks had passed, I started calling customer service again. Apparently, Meryl NEVER answers her phone. I continuously have to leave messages and after days, she returns my call. Now she tells me that the sofa is not repairable and that my only recourse is to accept an exchange. I told her this was still unacceptable to me. At this point, I really just wanted them to return the sofa. Meryl instructed me to call the Paramus store and speak to the manager. I did. The only thing he could offer me was an exchange. I agreed.

Later that week, my new sofa was deliveredin BROWN. The sofa I purchased was beige. If I wanted a brown sofa, I would have bought a brown sofa. The delivery man apologized and refused to take the broken sofa out of my house. He said he would get the right color sofa and redeliver it. In turn, I called the Paramus store manager who informed me that the color I bought is no longer available! So, he suggested I just take the brown one. I have called Meryl in customer service twice since this happened and she still has not called me back. WHERE DO I TURN? I contacted the BBB but have not heard yet from them. At this point, I really just want the original BROKEN sofa returned.

I purchased a sofa bed with an extra fee mattress on 10/26 for a delivery of 10/31. On 10/31 after the non speaking drivers dropped off my sofa bed i opened the couch to find that the mattress i paid extra for was lined with ink and filth, secondly the mechanism in the bed is not working properly lastly the seat cushions do not match up with the back pillow endings. I went to the Jennifer store one huor after delivery and told the salesman the faults he said he would get repair tech to come fix...i told him its brand new i dont want repairs. i called my credit card company and i put the charge of 1311.00 in dispute. I faxed jennifer at least 5 times since 10/31 to date and called they said someone would come and pick it up to date i have not heard from anyone. Everyday I fax and ask the same question when are they picking it up WITH NO REPLY. it seems they deliver faulty furniture as a habit as i have seen in other complaints

I moved to this apartment 11/1 with the intention of having a sleeper sofa .. i told the salesman that it would be used for such purposes and i asked him how can i sleep on the floor until you decide? the consequences is i had to purchase a new bed at sleepys, however i still have this eye sore in my living room, now my bed is in the kitchen area. it is a studio!

I have purchased a convertable from the aforesaid store on 10/18/08. I received the delivery on friday, 10/24/08 at about 120clock. The sofa is sliding to the center while we are sitting and the glass tables legs are not proper or one leg is small in the hight. The same day I have made a complaint over phone to the customer service and they promised me that they will be arrangina a technician within 5 days. But till today no one have call us nor show uo for rectifying our problem. So I hereby requesting you to please make arrangement to take back all the items as soon as possible and give credit to our account against my advance payment. As a reputed company like Jennifer, I hope you may honour my request at the earliest. Thanking you,

I purchased a four piece lesther furniture set from Jennifer convertibles, in July of 2005. A little over a year later, the leather, which isn't really leather at all, began to develope big air pockets. My sister said to me, leather isn't suppose to do that. So I flipped the ottoman over, and checked the tag. It said, 80% urethane foam, and 20% polyesther fiber. NOT LEATHER! I called customer service to file a complaint, and about a week later a technician was sent out. The technician told me that the sofa could not be repaired.

aout two months had gone by, and I realized, that I had not heard back from anyone, so I called the claims department again. They said that my claim was denied. By this time the air pockets, had cracked open, so I called the claim department again, and filed a second claim. Another technician was sent out. The second technician that inspected the furniture, told me that he thought he would be able to repair the furniture, but that he couldn't, because it wasn't even real leather.

I called the store that I had originally purchased my furniture from, and the store manager, gave me the name and number of the district manager, Atif. I was not able to reach Atif, nor the other district manager Tim. Months had gone by, and I was still unable to get my furniture repaired or replaced, which was covered under my lifetim protection plan warranty, so I called again.

Finally, after over 6 months of trying to get a response from Atif, I recieved a message on my machine from him, stating that he was calling to update me on my claim about th cracking and peeling. He said that a tech would be sent out to inspect, and correct the problems with my furniture as a courtesy, because my previous claim was denied, and a technician woul contact me in 3 to 5 business days. Then a few days later, some rude woman called, and said that they would not be sending out a technician, and that my claim was once again denied.

By the way, I still have that recording. It should be good for something. Recently the frame broke on one side, and the springs in the bottom have punched through. I'm out of $1889.98., and my furniture is useless!

I requested a new sofa, being this one is only 3 mons. old. I paid $1072 for a sofa and the shield plan but, why should this new sofa be mended when i paid for a new sofa? I'm very disgusted with this company and would like to find someone to help with this matter so that these companies don't get away with selling damaged goods and ripping people off.

we purchase a leather loveseat and full size couch and was told this will last for ever all you have to do is clean it with a dampt clothe,well for ever was 4years and coloring started to peel off and cracks and deteriaration of couch all on its own call customer service where i spoke with gulio and was told that i should of call with this problem a week after my couches were deliver but ill do you a favor and will send a tech to inspect well the tech showed up and told me it was low quality leather abd was not dyed all the way took picture of couches and said well ill send this in.

well once again no call i called them and was talking to a women that i culd not understand and was awfully rude to me and my wife,told us to call the store that sold me the furniture and hung up on me i called the store where they were very nice untill he read me the techs note and he said it was dog damage this sounded bad to me because they told me to put hole in them and that way they wuold repair them thats not honest to me but also the same tech that told me if jeniffer would decline he cuould repair them for a fee,i then was given the web site to a ceo only to have him tell me with out talking to its dog damege and the only thing a could for you is to refund the leather protection.

Shortly after receiving this trio of leather furniture, one arm on the large sofa became wobbley; they did come and replace the arm. In about six months from purchase, we noticed that the leather--or some kind of coating on the leather eating into the leather--was disintegrating, causing the leather to have an unsightly 'measles' appearance, to be come cracked, ripped, mottled and ugly, showing as creme/yellow on the white leather.

My husband has taken photos of the growing problem, much worse at a year or so longer now. We sent them via e-mail with a letter to the CEO of Jennifer. The CEO's secretary said that she would refund us for the $300. on our warranty. That would leave us with no recourse on the very problematic sofa suite--very crafty on her part!!!

If we don't receive satisfaction shortly, we will contact one of the networks with 'watchdog' reporters working in consumer complaints. This is the worst company and product I have dealt with to date.

I bought a sofa sleeper from Jennifer Convertibles less then 3 years ago. The sofa is falling apart and the sleeper frame has pulled off the arm of the sofa on one side. I contacted the store where I made the puchase and was told to call customer service.

Customer Service first advised that they could not help me, not even to provide me the name and number of a repair company, because the warranty is only for 1 year, the rep then hung up on me. I had to call back and ask for a manager before being given any information. Jennifer Convertibles has a program for lifetime upholstery care which lasts for as long as you own the sofa but they do not cover the main mechanism, the sleeper, more then 1 year.

I have to pay put of pocket the full cost of the repair if I can get the repair company to contact me, or I will have to buy a new sofa.

We purchased sofas 16 months ago. We also bought the additional warrantee for $200 on top of the sale price. The sofas were damaged and the leather was found to be by Jennifers Leather own upholstery person be damaged and rotten.

Th ereport was made and no follow up on th epart of JL. When after several attempts I waited for about an hour for the telephone to be picked up. The customer service rep. stated that yes it was found that th eleather was rotten, but that were not replacing it because ity was a manufactured defect. This is LUDICROUS! this is the the reason why we bought th eadditional insurannce. This is Jennifer Leathers outright and audascious way of robbing hard working people of their money. Something has to be done about this.

I wish I had seen all these negative reports about Jennifer Convertibles before we purchased sleep sofa...I think we would have gone elsewhere.

We are currently waiting for a new couch from them because the one they delivered had a broken arm. I had a bad feeling about this company when we went to purchase the sofa and it was out of stock BUT for an additional $100 we could buy the a different sofa. Being a sucker, we fell for this bait and switch. Now we are dealing with the horrendeous service that everyone else seems to have already experienced. I however have NOT paid for this couch (credit cards ARE good for some things). I will not pay for couch since they cannot deliver a non-defective item.

In late June 2008, I purchased a sofa set from Jennifer Convertibles. I upgraded my order to include a sofa bed. The set was delivered July 16, 2008 and was defective. The sofa bed would not come open. I called the company immediately and put in my request. I was told that a tech would contact me in a week. After a week, I called back and was told there was no record of my order and another order was being placed. I called back a few days later to follow-up and once again there was no record. I put the order in again and asked for the regional director's phone number. I received his email address. I contacted him and shared my story. He assured me that a repair order would be placed and rushed.

I followed up on the order myself and customer care told me an order to fix a recliner had been placed. I finally heard from the tech. He told me the sofa was defective and placed an order. I was told it would be fixed within two weeks. In the meantime, I exchanged several emails with Adam, the Regional Manager requesting a new sofa or compensation. I informed him that I was having more out of town company. [He] refused all of my request. I ended up having to purchase an air mattress for my company.

It is September 8, 2008 and my sofa has not been fixed. I have called the corporate office, customer care, emailed and called the Regional Manager and I am still getting the run around. I am so frustrated and feel taken advantage of. I will never purchase from the company again!

On 5/2/08 I purchased a Maverick Cobblestone Sofa from Jennifer Convertible. The piece was delivered on 5/9/08. There was a minor issue with a recliner handle (it stuck a little on one side) but it worked so we accepted the item. In early August I noticed a lump in the center cushion and checked underneath to find 2 pieces of the wood frame were broken. One piece which connected the frame to the springs sheared in half and was hanging underneath (causing the odd lump in the cushion. I called Jennifer Convertible's customer service line on 8/7 and was told an engineer would have to come and inspect it. The engineer had up to 5 days to call then another 10 days to report after visiting.

2 days later I received a call and was informed no one could come to my home until 8/24 - 3 weeks after my complaint. On 8/24/08 an outside engineer came and fixed the handle but verbally stated he couldn't fix broken wood. He clearly indicated this was a problem and that should not have happened to the sofa.

After hearing nothing from Jennifer Convertible I called on 9/5/08 and was informed my claim was denied because of Customer Abuse per the engineer's report. I asked to speak to a manager and they would not transfer me. I asked for anyone but was only provided an address and a name. Jennifer Convertible did offer to send another engineer to inspect but the process has to start over. I've had this broken sofa, that they a claiming I broke by abuse in my home for over month. If by abuse they mean sitting on it, then yes I'm responsible, but if not this process seems absurd and unfair.

I called the store and spoke to my salesperson, he stated they could not help at the store level and that I had to fight it out with customer service group. I called the secretary of the engineer she stated his report does not indicate an opinion, it is impartial, he reports back to the company and they, not he, renders a decision based on the report. The customer service group told me the opposite.

After this conversation I was transferred to a manager at Jennifer and left a voice mail that went unreturned. While they are sending a 2nd person I believe this whole process is a sham. Their sales invoice indicates they will replace a new product due to defect, faulty materials or poor workmanship for up to one year. I owned this sofa for 3 months and they are telling me it was my abuse or normal wear and tear that caused a wood frame to break. In other words if they simply tell everyone who complains that they caused the problem then they do not have to honor their guarantee which is a joke and clearly what is happening here.

The second problem is that if a Jennifer Convertible sofa's frame can break after 90 days of use from normal wear and tear, no one and I mean no should purchase a thing from them.

If they will not replace this couch I will have to buy another. $500 - $1,000.

I purchased a Microfiber Sectional sofa bed from Jennifer Convertables and it was paid in full and delivered May 10, 2008. I purchase the new furniture because I was going to be hosting many people in June, and need bed space. Well the sofa was defective as the bed was broken. I called the store June 9th as we were unable to retract the bed back into the sofa frame. The manager Greg was nice and tryied to walk me through a few scenarios for opening and closing the bed. However, as I explained to him the bed was literally broken. Greg stated that there was nothing he could do at that point other than file a complaint.

My dilemma was that my guest were there and I had NO sleeping arrangements at this point. Greg stated that they would not be able to send assistance for another 7 to 10 business days. I was worried about my warrantee of the bed and the sofa. Greg, stated that there is a one year warranty on the bed frame and a lifetime warranty on the sofa covers. I have listed below the description of the sofa problems and what my final action will be if I have no resolution to my problem. Any help and or guidance you can offer will be most greatly appreciated.

I bought an expensive leather sleeper sofa in April 08 but after just a few attempts we soon realized it is impossible to get a comfortable night's sleep on the mattress/base that the sofa is supplied with. Unfortunately also, it is not comforatble to even sit on for any length of time since you perch on it rather than sit in it. The basic problem with the fold out bed is that the mattress rests on a papery hammock-like structure supported by thin wire springs around the edge. It sags in the middle even with no mattress on it and you can see through it! On top of that is a horrendous thin spring mattress and boy can you feel the springs when you sleep on it! It is lump, saggy and quite impossible. Why they don't use a foam on top of an all spring taut base is beyond me. Why are so many American-made products so poorly designed, cheap and flimsy?

The sofa cost well over $1000 and was really a waste of my hard-earned money. Complaitns to Jennifer have, so far, produced no results.

By far, the worst customer care I have ever experienced. My story is very similar to others. I bought a warranty and a little over 2 years, the furniture started bubbling and peeling. They find ways to wiggle out of the warranty and, it seems, intentionly give customers the run around. I hate this store with a passion, and would never shop here again. If you want to replace your furniture every 2-3 years, then this is the palce for you! If you want to be treating poorly by some sleezey customers affairs person, then by no means, shop here. If you like tricky warranties, and mobster like attitudes, then shop here.You'd be better off going to Big Lots. At least, you'd know what you were getting.

The couch and loveseat started to fade color on the seat cushions and arms, [a] technician came out, took a dry white cloth and as soon as he started to wipe the furniture the color came off on the towel, he wrote a report and they send new leather pieces to replace the seat cushions and arms, when I receive the new replacement leather it did not match at all, again techincial person came again and took pictures of the pieces that were sent, he wrote another report and I call the district office and I have been speaking with Meryl Garr.

she first offered me $280.00 for the price of my warranty, unbelievable, then when I refused it she offered me $500.00, I don't know what type of scam this is but I just requested half of my purchase price returned to me $1650.00 and keep the discolored furniture, if someone with a reasonable offer for replacement of my couch and loveseat that would be great..........so disappointed with this company

I purchased a Maverick dual recliner couch on July of 2006. The recliner mechanism broke once - with in the first year. JC came and fiaxed it 6 months later it broke again . This time it was out of warranty. The fixed it again out of courtesey. Now for the third time the SAME piece broke yet again and they are refusing to fix it. Obviously something is defective year. We do not have cheildren that abuse the couch. This should not happen. At the very least they should replace the piece again.

The right side recliner no longer reclines

I brought my furniture in Buford GA sept.07 and by October 07 my Chair had some damage in the arm area and also sofa was very loose I called the store first and they set up for someone to come out and see the damage they did come and look and also ordered replacement arm. I was told I would receive it before November 07 but I didn't and I could never get someone to call me about this it was always a email and then it took Teresa 2-3 weeks to respond it was after January when I got the replacement chair arm and then it was just dropped off and they left

I didn't have to sign anything they were just there when I came in from work and then when i called back they said well you have to make an appt for someone to come back and replace the arm but waht about the sofa that needs attention now, and then we got news about family member who we had to go and check on I emailed them and told themI would be contacting my lawyer since no one wants to call me back about my furniture that I paid over 1,700 cash for finally someone calls me to say they could doaall they can to resolve my issue but now I have to move to another state so I was informed once settled to call and schedule for someone to replace the arm and look at the sofa. I just emailed them last week 7/4/08 no response yet.

I have been trying to get the sofa I bought from Jennifer Convertibles repaired for over 5 months now. I have made at least 10 phone calls to them and the only thing that i have gotten to date is a component the service technician ordered 4 months ago which needs to be assembled. In the interim, I have not been able to have my sofa in working order and have had to forego having company over due to the fact that this sofa is so unsightly since the entire middle seat has caved in. (BTW, I had had the sofa for only 10 months when this occurred and it took Jennifer Convertibles a month to get a tech out to my house just to evaluate the problem.)

The sofa, in addition to being unsightly is not particularly safe as the wooden seat suports/frame is exposed since the middle seat collapsed. Not to mention the personal inconvenience of not being able to have company over granted the embarrasing damage.

First--We purchased a sectional leather couch from Jennifer Convertibles in August 2003. After 2 months the entire couch looked like it had deflated and the leather was sagging so bad on the seats, cushions, arm rests,back, etc. We spent a lot of money on it, including their $299.99 lifetime leather warranty and it looked like the couch should have been thrown out. It was that bad. It took almost a year of countless phone calls and 3 different service technicians and each time they told us that this happened due to excessive wear and tear on our part. We only sit on it at night to watch t.v. and take very good care of our furniture.

Finally, they admitted that it was defective and replaced it with a different style couch. We have had the 2nd one since July 2004. After we replaced it, we decided to purchase a matching recliner with it too. In total we spent $4977.35, which includes the $299.99 lifetime warranty. We absolutely love it, but a leather couch that costs that much money, should not be falling apart after four years.

Back in mid 2005 I purchased a 9 piece leather living room furniture set. In late 2005, early 2006. I noticed the arm rest were sicking in, every time you had your arm on it. At one point, the arm rest suck so much inside the coach that it tore right opened.

When I called they had a technician come over to look, he stated it was a manufacturer defect and could not be fixed. I called Jennifer convertibles and they said anything over a year, that's a manufacturer defect cannot be replaced. Which makes no sense, basically I could of said I took a knife to it and decided to see what is inside the coach. So ridiculous, I am still continuing to fight this matter, since it does not make any sense. I already had to throw 4 pieces out and my coach still has a gaping hole.

Arm rest, started to sink in the coach and cause a big gaping whole. All the coaches arm rest are destroyed, do to manufacturer defect, which they won't cover.

we purchased living room furnitue sept 07. we notice that the furniute was discolored in spots. we call the co and had somebody come out. I had purchased the fabric portection plan and when they came out they took pictures and i was informed that they said our protection plan does not cover it. we were told when we purchased the furniture that with the plan any spots etc are covered and if they cannot get it out it would be replaced.

now we had moved and the movers saw that the furniture under the custions were not put together correctly and the furniture is ripping. why play for protection plan if nothing is covered. the price was $1026.17 and is only 8 months old. please advise

We purchased a leather livingroom suite from Jennifer Leathers/Convertibles in 2004 and a couple more leather pieces in 2005. Within two years, the leather began bubbling and peeling on several of the cushions. We bought a 'lifetime warranty' on all the pieces to ensure that we'd have good looking furniture for years to come. So much for that idea! I filed an UpholsteryShield claim, but it turns out that the warranty specifically does not cover cracking and peeling, even though the salesman assured us that a) the leather wouldn't crack or peel, and b) in the unlikely event that it ever did, Jennifer would be more than willing to repair or replace the damaged pieces.

The sofa has been relegated to a back family room because it's no longer presentable. I try to keep the cushions covered with a slipcover or other blanket to keep it from peeling and flaking even more. As the boys move to their first apartments, they'll get these pieces as hand-me-downs. I won't buy another piece of furniture from Jennifer Convertibles, and I will tell anyone considering shopping that the company sells cheaply made furniture at inflated prices and won't back up their sales staff's claims.

My husband and I purchased a sofa on 4-22-07.After about a month we both noticed that it felt like we were being pushed off the sofa. We went back to the store and tried the model and it was ok. The sales person gave us a number to call and have someone come out and look at the sofa. I called and made an appointment but because I needed a saturday I had to waite until Sept.22,2007. The tech said he had to order parts and when they came in (delivered to our house)he would be back.He came back and tour apart the whole sofa but only fixed one cushion. That was all they had sent.So he needed to reorder the other two cushions and come back.

He did come back Nov1.2007. Made a big mess was here for hours and replaced two of the cushions but would not fix the one he had already done even thou it was now back to the way it was before he started. We called again and told them that it was still not fixed and something needed to be done. They wanted to come out a third time and take apart the sof again. I told them it was getting worse and that it could not be good to keep taking it apart. Now the leather is wrinkled and the cushions are all beaten down.

We bought a leather sofa with a life time warranty that would cover any damage to the sofa for as long as we own it. After a couple of years of normal use we saw a tear on the arm cushion and called for service. The technician came and said it was because the sofa was made with bad leather? ($2K!) or otherwise a manufacturer defect and would not be covered.

I should have slashed it with a knife and it would have been ok.

In April 2007, I purchased a leather outfit for about $2,000. This included the warranty. I was told that the warranty would cover any damage done to the material and the frame. Last month (March, 2008), I noticed that there was a weird impression in one of the sofabed's cushions. It was not a tear, nor was it some type of damage done by any animal (I have two pets, but this was not the type of damage that a dog could have caused). it just looked as though something leaned against it and left an imprint.

I made an online service request and about a week later, a technician came out to my home. The request was ALSO for the sofabed mechanism, which I had difficulty pulling out. The technician treated the area with some type of special marker, and some machine that I supposed was to stretch the leather back out and restore it. He told me that it would take a while for the leather to resettle. However, the imprint was still there, days later. He did nothing about the sleeping mechanism because he said he never got the request for it (although I put it in my online request).

About two weeks ago, I recieved another call from Jennifer Convertibles about the sleeping mechanism. About a day or two later, a 2nd technician came out and inspected the sleeper. Initially, all this guy did was a cursory glance and said it was okay. But after I insisted on taking off the cushions, he acknowledged that the frame was bent, and said he would have to return to fix it. I ALSO, told him about the problem with the cushion. He said that he would bring out another cover to replace the damaged one. However, I got no follow-up from anyone for since that 2nd technician left.

Last night, I went online to lodge a complaint and request a follow up and this is what they told me: Ms. May; In response to your email, I reviewed your account. Your mechanism is coming in this week and the tech will be contacting you withing the next few days. As for the tear in your cushion(s), the technician did a courtesy repair only. We do not cover animal damage which the service technician verified in detail which were deep inbedded animal scratches. Please review your Leather Protection Certificate which clearly states we do not cover animal damage.:

FIRST OF ALL, no animal had done this type of damage; this was some type of imprint. It seems to me that Jennifer Convertibles is trying to drum up some type of excuse to get out of repairing my furniture. They are trying to blame my dogs, but my dogs are trained not to jump on my furniture. They are well-behaved. Moreover, if you look at the damage that was done, you can clearly see that an animal could not have done this type of damage.

I am unsure how much it will cost me to replace this sofa or the cushion.

I brought a Jennifer furniture on November 2007. I was deliver broken. I tried to contact them for repairs and nothing has been done, they gave me a case number and up to now nothing is being done. I really need help on this. I have a couch in my living room and I can't used it. Two repair men came and they said was broken and this is now March and they don't answer my calls. They are rude to me, what should I do? I'm thinking going to the better business bureau to put in a complaint.

I purchased a sofabed in November 2007. It was used a few days in December and and three days in February. The sofabed mechanism is defective; it will neither open or close. It is sitting in my study half open. I reported the problem to the company and received an e-mail two weeks ago that I would be contacted by a service rep. My sister came back into town to help care for my ailing father and has had to sleep on the couch in the living room. Since the sofabed is practically new, I have requested a refund. My request has been totally ignored. How can these people be allowed to rip off consumers this way?

I cannot use the room where the sofabed is located. Even worse, I can't even take it out of the room because it is stuck.

I purchased a sofabed in November of '07. Two technicians have come out to try and fix the problem. Sofa cannot be fixed because it was made poorly and is not fully functional. Jennifer Sofas guarantee up to one year for their furniture to be free from defects.

I would like to exchange this item for something of equal value or be credited for the full amount paid; however, it is also listed on the purchase receipt that they cannot do that.

I purchased the Wrigley set on 10/8/05. I called for service on my chair in December 2007 concerning some scratches that my dog made, and also the leather peeled from the 2 cushions. A technician did come and took pictures. It took about 2 months to get a reply, and the claim was denied. When I purchased the sofas I told Mohammed that I had a dog, and he told me I would benefit from the upholstery insurance that covers everything. So to my surprise when I read the contract, it specified that it does not cover animal damage; so I feel that I was deceived because I went by his word. Who actually reads the contract at the store?

So I decided to go to the store and order the parts, and they told me each piece costs $200. I would be better off buying a new one at $400. I decided to contact headquarters online when I came across all the complaints, and I could not believe what I was reading. Most of the complaints were the same I was going through--especially trying to solve anything with customer service. This was the worst $2,279.97 that I have ever spent on such badly made sofas, and I'll make sure to tell all my friends not to buy from them.

I purchased a leather sectional with a warranty from Jennifer's Staten Island store a little over 2 years ago. I was told by the sale's person (Rick, I believe) that everything was covered with the insurance which cost an additional $300. When a problem arose with the sofa, a repair representative stated nothing was covered, but they could fix it up for about $350. I also have a letter from Jennifer signed with the initials R.T. (no name) stating nothing is covered. I would like all my money back for the purchase of the sofa and the insurance. I think their business practices are dishonest. When you call their customer claims center no one answers although the recording states they are currently closed but that their normal business hours are 8-6, somewhat contradictory.

I purchased a sofa in August that I discovered the wooden frame had broken two months later. Jennifer refuses to replace this sofa saying that their technician says that I am responsible for the damage. They did eventually send the technician back to repair the sofa because I should be covered by their lifetime guarantee on the wood frame that appears on the reverse side of my receipt. When the tech came to my home to repair the sofa, he just screwed blocks of wood over the broken parts, but the frame is still broken. When you sit on the sofa you sink to the floor because the frame beneath is still broken. When I called back to explain this to Jennifer, an employee named McArthur told me that I should be receiving a call from the showroom where I purchased the sofa with an authorization to exchange or replace it with one of the same value. When the showroom never called back, I called Jennifer back again and spoke with a very rude LaToya who told me that McArthur was wrong and that my claim had been denied.

I spoke then with Meryl Gair, a manager, who told me that she would get back to me when she saw the tech's report, but she never called back. She gave me an email address that was not valid, as did another employee before her. At this point I would just like my money back so that I can go somewhere else and purchase a sofa that will last longer than 2 months. I can also send you a copy of the email and photos of this horrible work--that I tried to send to the manager. The sofa is still broken, so anyone that sits on that side sinks to the floor and has a hard time getting up from it. Also, the cushion on the broken side is becoming very deformed and unattractive because of the broken frame.

As many others have experienced, I purchased a Lifetime Warranty for my Leather Sofa purchased from Jennfier Convertibles aka Jennifer Furniture. When there was a problem, I received a FORM letter from Jennifer Convertibles regarding denial of my claim under my Lifetime Leather Protection Plan warranty. I reported the problem back in October , the first available appointment wasn't until November, then the repairman didn't even call when he decided not to show up. An another appointment was scheduled in December and I was told that I would receive a call within a week of the repairman's visit and this letter didn't arrive until the end of January. Their excuse for denial of the claim is animal damage. Well the only animals I have are 3 cats which are declawed and not allowed on the sofa. This is NOT animal damage!

Jennifer Convertibles aka Jennifer Furniture refuses to honor my Warranty. Therefore I am out the cost of the warranty and also have a sofa that I will need to replace due to the unsightly appearance! Over $2,000. in cost.

I purchased a 3pc set named the Big Kahuna on 1/19/07. In two months the sofas began to sag in the cushions seats and backs I called and they sent out a tech. He looked at the furniture and he knew what the problem was so he wrote up an order for springs, cotton and this big cotton foam thing to fix the chase. I waited weeks before the items arrived at my home and called to set up the appointment to come out. When he came he said he did not have all the parts and waited weeks again before the parts arrived and I called to set up appointment. Meanwhile, other things are happeing to the sofas so when he got here he repaired what he could but the chase he could not repair. I have called many times. I was very polite and as of now I have not heard from the Jennifer Store. My funiture is very well taken care of and looking at it speaks for itself.

It does not set well and very uncomfortable springs have come out and tore under the sofa.

When I purchased mu Jennifer Convertibles couch a year a ago at the 3rh Ave location on the Upper East Side the sales women convinced me to pay the extra money for the lifetime cleaning service warranty. After filling out the online claim form three times with no response I called the claim number 1-800-371-6111. The first attmept I was on hold for half an hour only to be hung up on.

Days later when I finally got through to a claims rep she was rude and impatient. She asked me when and how my couch had been stained. When I told her it was a beverage stain from several weeks ago she informed me it did not fall into my lifetime guarantee because I needed to have made the claim within two weeks of when the stain occured. I explained to her that I have been trying to get in touch with Jennifer Convertibles Claim Department for over three weeks. Still, she said she couldn't help me. To make matters worse she said there was no record of the online claim reports I had been making for the last several weeks.

Today when I did an online search to find where I could make an online posting to warn others about Jennifer Convertibles 'lifetime cleanig warranty' I came across an alarming number of customer complaints with similar experiences in dealing with Jennifer Convertibles Customer Service department. I only wish I had done a similar search before I ever bought my Jennifer Convertibles couch,

Dorathy made me purchase a life time warranty for cleaning the furniture. I purchased it but now I am told that the warranty was for taking a spot out it. Who want to pay $199.99 for a spot. I talked to the manager but nothing they could do for me. I wish i never purchase this at $1465.85. what a mistake.

I accompanied my brother to purchase a leather sectional with a sofabed. He also purchase an extended warranty on the sofa. Two years later, the leather is peeling and a hole came through on two of the cushions. We filed a complaint with the repair department as we were told to do by Jennifer Convertible. They sent a technican to look over the damage, he filed a report, and took a picture. We were then told by the Extended Warranty department that peeling leather was the cause of the hole in the cushions and that it was normal wear and tear.

How can leather last for only two years? They told us that environmental factors could have caused the peeling. My brother is a single person who does not smoke, has no young children in the house, and does not have any pets.

What other environmental issues could cause leather to peel, if it was not inferior or defective in the first place? I called the Selden store and was told that there is only a one year guarantee on the leather and that the extended warranty is very specific and will not cover peeling leather.

Now I am out the cost of $1100, we are sleeping on the floor, I have placed 2 calls to the CEO, Mr. Greenfield, and have not received any response. I now have back problems, no bed and no funds to purchase a new bed - but does jennifer covertible care....NO!

This is our third sofa. The cushions flattened withing a few months after purchase. They sent two servicemen to fix it. The first added some stuffing to the seats but when he went to fix the arms he damaged the frame. They sent me a new sofa-within a few months the cushions became flat again. They said they couldn't do anything else except replace it with another model-for $100.00 more. This sofa was no better than the others-the cushions flattened in a few months-same results.

Then, when I called & e-mailed them they stalled until the warranty ran out. When I complained again they sent me a letter stating that they would fix it(with the same fiber filling that did not work before) if I would sign a release and not bother them again. I asked if they could use something more durable then the fiber they said no.


The sofa cost us over $1000.00

It is very uncomfortable and looks like it is years old. There are only 2 adults living in the home & the sofa has not been abused.

Apparently protruding nails and sofabeds that don't open are the norm for jennifer convertables.

we purchased a sectional sofa May 1st, 2006. Within one month one of the pieces broke and it took over a month to get the piece fixed. A few weeks later it broke again. This time it was fixed with a plain piece of non-matching wood and two weeks later, it broke again! It was looked at and never fixed after that. It is still broken.

The serviceman told us that they always break and Jennifer convertibles never replaces or refunds the pieces. They know they are defective and simply don't care. What a nightmare! We have a broken sofa and Jennifer Convertibles won't even return our e-mails!

I bought this sofa, love seat &recliner from your store & protection plan after 2 week I got ink mark on sofa & my wife called for service . They told us it is not covered. I told Jim when I bought this sofa sales person never told what covered & what not covered & he never gave me sheet which tells you about warranty.

Bought the sofa and Robert convinced us to buy the $200 warranty. New sofa now has stains on it and we called the company to have someone come out and clean it just like the warranty says. He showed up and said he could not clean it as it needed a full cleaning and not a spot cleaning. Told us to call the company to arrange for that. Called customer service and they informed us (Patrice) that general stains were not covered by the warranty. She said the fabric was Scotch guarded at the factory. According to Ruben the technician who came out and did not clean it it was not Scotch guarded.

The result right now is we paid an extra $249 for nothing. We have a dirty sofa, we bought a warranty and the company will do nothing to fix it. It looks like the only way this can be settled is through litigation. No wonder we are such a litigious society

Spent $249.97 for a warranty that is worthless. Total expenditure of $1753.85. for a new sofa that is stained. Technician Ruben who came out was no help. Patirce, customer service, was no help.

I purchased a very expensive sofa set that came with a chair to match. At first i was undecided about buying the chair, but Paul the stores' manager assured me not to worry. Paul explained to me that if i were to purchase the sofa set that if i wanted complete coverage for as long as i have the sofa set that i should also buy the warranty that would protect me from whatever kind of damage that would occur to the sofa set. So i looked at Mr. Paul, and i said are you totally and absolutely, positively sure that no matter what happens to the sofa set that i would be covered and he said yes. Having saying that, i made up my mind at that point and i went ahead and brought the sofa set.

Not even a year and a half, the sofa set started to peel, crack, discolor and rip. After i saw the state of that luxurious sofa set that cost almost me two thousand dollars i quickly became furious and angry. I felt like i got ripped off, and i know a sofa set that cost the price that it did it should not be looking like that after that short period of time.

I shortly went to the exact store where i purchased the sofa set, and i spoke to the same sales person that sold me the set. I explained to him what was happening, and he gave a claims form, and he wrote on the top of it discolored. Mr. Paul told me to call and tell them that the sofa set is colored. Taking his advise i did so. After i spoke to a service representative, they told me that i was not going to be covered because they don't cover for things like that.

I couldn't believe it. So i told them the only reason that i purchased that particular sofa set was because Mr. Paul told me that i would be covered for anything that happens to the sofa set for the duration the sofa set was in my possession. A little while after they told its nothing they can do. So i went back to Mr. Paul and told him what the claims people told me, and he said that we would look into it. Mr. Paul also wanted me to take some pictures of the sofa set, and he would forward them to his superior.

Days went by and i didn't hear a thing from Mr. Paul besides when i would call him to find out the status of the situation. He promised me to call me after we talked and i still didn't hear anything from him. I went back to the store a third time, and i tried to wait for him, but i couldn't because i had my one year old with me, and i left a message with his co-worker for him to please call me, and he still declined to. I spent way too much money for that sofa set. I saved a long time, and put myself back economically because the sofa set wasn't worth the money. I don't have two thousand dollars to waste on a sofa set that doesn't cover me. If he would have been up front with me, then there's no way in the world i would have brought that sofa set, but he wasn't.

We purchased a sofa set in 2005 with the lifetime warranty Upholsteryshield from Jennifer Convertibles. In August 2006, the ottoman ripped and a technician found our claim to be valid. A leather cover was sent to us and another technician came to intall it. When he oppened the box he found the new cover to be deffective and left without installing it and said we would receive a new one.

This never happened and when we contact them, we are told the new order is not in the system and the technician never put it through. We have called maybe 20 times by now and the situation is still the same. A person named Teresa emailed the technician (finally after all those calls!!!), but no answer still. Now when we try to talk to Teresa, she's either at lunch or busy or pretends she's not Teresa. The situation is very frustrating and we feel cheated and abused by the company who is not living up to the contract they engaged in. I see many other complaints of this type and hope to receive some attention. Sincerely, Marie Cuenca and Tom Galvin

leather ottoman has a rip and is not being fixed. Paid for Warranty is not being honored.

My wife and I purchased a brand new sofa bed and loveseat in the bellisimo leather collection of Jennifer Convertibles in 2001. What we experienced soon after was headaches and runarounds from the store we bought it and the corporate office. The price was right, $2200, but the leather turned colors.

My attorney says I have no case because we did not buy the protection plan. After further investigation into the store, I have found out that they discontinued the bellisimo leather line because of the faulty leather. They went on to tell me that they have replaced couch after couch to customers who had purchased the protection plan.

I say, if you sell someone defective merchandise, and you know it, you should give something back to the customner.

I bought a couch from them several years ago. They sold me special "fabric protection" and did not honor it. They also had terrible delivery practices. It took forever to get this couch and they broke the legs of the sofa. I spent a lot of time trying to get them to honor their word. I never got any help with the fabric and the couch is permanently damaged. It cost over $1100 and I will not be able to buy a new couch.

I have had my sofa since May, 05 and discovered while cleaning that the pillows, were pulling away from the back of the sofa, as they are attached. I called the store, and was told that a tech would be out to look at it. He did so , on Jan 27th. I was then told that they would repair it, but that the problem would probably happen again. I then said that I did not want it, and would gladly pay for a upgrade{new sofa} and to come and get it, as it was under warrenty, Said no way.

Pieces were sent to me, and a tech was supposed to come out on Fri. the 3rd of MArch to repair it. He was to call me thrusday night, and let me know the time. He never called or showed. When I called the store, I was told that he was in traffic for 3 Hrs, why did he not let me know?? I have called and called and spoken to different people, and all they can say, is I am sorry.

I purchased a black leather sofa, chair and ottoman less than a year ago. I complained that the sofa and chair were not stuffed as full as the sample of this set in the showroom. I entered my complaint on Jennifer's website, and they sent their Rep "Kelly" who told me 'that was normal.' I said I didn't believe it was normal, as the same set in the store was plump, stuffed and markedly different. She said 'that is normal.'

Now, still less than a year from purchase date, a spring is almost poking through the BACK of the chair. So now what I have is a sagging leather skins AND inside spring/foundation trying to poke through. I've called the store again, and was told to call the 800-371-6111 and' they'll take care of it for me.' Yet if they didn't take care of it before, what makes me think they will take care of it now...that I have two complaints: improperly stuffed furniture that's markedly different than the same store sample, and now springs trying to poke through the leather? I've once again left messages at Jennifer's comsumer complaint department, as when I called a voicemail message came on and asked I call back during business hours.....which I was doing.

I purchased an entire living room full of furniture in 2002. When wiping off some spots on the couch the dye in the leather came off too. It has happened to couch, loveseat and the chair. We do not allow food or drinks anywhere in our house except the kitchen so it wasn't as if there were any major spills that I was cleaning they were just normal body soils.

have called and called and called the protection claims department and am getting nowhere. They did have a technician come out and he advised us not to have him redye the areas because they were too large and it wouldn't match and he felt we would have more of the same problem in other areas of the furniture since it was the dye that was fading when it would be wiped off. I have since called numerous more times and nothing further has been done. They tell me a supervisor will call me back and no one ever does. If I call they have no record of me calling previously. It is a constant run-around.

Jennifer Convertibles should be held accountable and stand behind their products and the protection guarantee that is offered.

I purchased a couch through Jennifer Convertibles, Boca Raton, Fl in July of 2004. Upon my purchase, the sales person informed and reassured me that the couch would eventually take some time to wear the heavy coated laminate on top of the leather and would not be as slippery when you sat down. However, the heavy laminate never wore off and you cannot sit down on without falling off of it. I have contacted Jennifer Convertibles numerous times and have been left on hold for 30-45 minutes waiting for someone to assist me.

Little did i know that they told me since the 1 year manufacturer warranty has expired, they cannot help me. The only warranty currently on the couch is for any rip, tear, or soils but they never informed me that i had a time limit if i was not completely satisfied or did they give me the opportnity to take care of this in a timely fashion as i was always left on hold with their claims department.