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Suzanne of Washington Dc, DC February 3, 2009
I ordered a love seat and sleeper sofa from Jennifer Furniture. The sleeper sofa came damaged on 12/4/08. I have had to deal with their technician who I hope will finally come on 2/10/09. I still have the love seat to be delivered. That was arranged for 1/15 and the building receptionist called me at my office which is 5 minutes away. By the time, I got there, the truck had gone...they are supposed to wait 15 minutes, they did not even wait 5 minutes. I asked the store manager to arrange for another delivery after 3 pm...he said yes. The delivery company just called me and they have arranged for the delivery from 9 to 2 pm. This is a nightmare. I want to cancel the order. I give up.
Lots of time following up, out my money with a damaged couch and a love seat that can not be delivered at a convenient time for me.
Carmen of New York, NY January 28, 2009
I bought a sofa at Jennifer Convertible in New York from C. Henrique (who only gave me a few second of her time) on September 2008 and I still do not have a sofa as of January 27, 2009 and they have my money 1,400. Jennifer Convertible delivered the sofa as scheduled but when the sofa arrived the two materials I requested for the sofa were reversed. They put the material for the cushions on the body of the sofa and vice versa. The sofa look as it was used, full of wrinkles and it did not have enough stuffing. Even their delivery guys commented on the condition of the sofa. I told the delivery guys to take back the sofa.
I then went to the store to speak to a manager. Ms. Henriques told me she was the store manager, the regional manager and everything else and that there was nobody else to talk to. She told me that they will charge me 30% because the sofa was custom made. I told her that she never told me about the 30% and that we will have to settle that in small claims. I went to small claims in December hoping to settle the issue and get my money back.
When I went to court, Ms. Henrique insisted on having the case hear by the court, instead of a mediator, which means that it will take months before her and I can speak to a judge. A mediator will have settled the case on that day but they want to keep my money so it is in their advantage to let me hanging. In the mean time, they have my money 1,400 and I do not have a sofa.
I lost time and money going to court, have to buy another sofa someplace else and I they still have my 1,400
Deon of Springfield Gardens, NY January 19, 2009
I purchased my My livingroom set since the Summer of 2008 and i'm still waiting for my sofa to be delivered. The first time they came to my home the sofa was too big to fit through the door therefore the had to take it back to take it apart. I agreed to pay the additional 200 fee they charged my for delivery again.
I scheduled another delivey for Oct 24 2008. My brother waited for the delivery all day and they never came, and when i called them to ask them what's taking them so long they said that they came but no one was home. I asked them if they're sure they came to the correct house and they said yes and that they have pictures to prove. I may add they least no note no nothing stating that they were at my home nor can they show me the pictures they claim they took. To make things even worst, they want me to pay again for delivery.
They want me to pay an additional delivery fee os 200 and i still havent recieved my sofa and it's now 2009.
Dave of Alexandria, VA December 16, 2008
I bought a sofa from their store, which cost me 500.00 dollar. Delivery fee was 100.00 dollar. The first day they could not deliver it to my place. When I called the New York store Cathy told me I would have to pay another 100 dollar delivery fee. I never agreed to it and told her that why should I pay 200.00 total delivery fee for that 500.00 dollar sofa. I wanted to cancell my order but she threatenned that even though I cancell my order I would not be able to get my credit. I asked for the customer service number, she never gave me any number. I even could not find any customer service telephone number in the website. Later on it was rescheduled for delivery. When they delivered the delivery people forced my brother in law (he was present at my apartment to receive the delivery) to pay 100.00 cash.
I was completely cheated by the sales person, humiliated and financially damaged. I had to pay total 200.00 dolllar delivery fee for the 500.00 dollar sofa.
Edward of Newtown, CT December 3, 2008
Ordered furniture on 9-7-08 to be delivered on 10-26-08. This date was cancelled by the company because they ordered the the incorrect color. New date for delivery was 11-26-08. I took off from work to accept delivery.Got a phone call at 2PM stating that the truck broke down and that they would not be deliver. During this phone conversation they confirmed that they would deliver on Friday 11-28-09. Took off from work again and stayed home all day.
My wife called the store at 3 PM to check on the status of the delivery. The store informed us that the truck broke down AGAIN. No one from the store had the courtesy to call us about this situation. I called the corporate office, got a message to just call the store where the furniture was purchased from. I then called the store and Mario (store manager) would not take my call. I then drove to the store to cancell the order. I then called the district manager, Colleen @ 1-800- who to date has not returned my calls. I would not recommend this store to anyone.
The economic damage was tha I had to take 2 days off from work.
Erika of Loudon, NH November 13, 2008
I am so happy I found this page and I feel like we really dodged a bullet here. My husband and I were looking for a sofa bed along with additional seating pieces since will will be hosting Christmas at our place for the first time and will have both sides of the family travelling down. I saw an ad for a Microfiber Sofa bed at JC for only 299. We went to the store only to find out it was only available at that price in one color. It was neutral so that was fine with us. We also saw another set of cute chairs on sale, 180 for the pair. We spoke with the sales rep and told her we lived quite far away and didn't know if they would deliver to our area. She looked it up and said they would, but it would be a 200 delivery fee.
I at that point was shocked at the price and told her that we would just arrange for us to come and pick it up ourselves, even though it would take us 2 trips. She at that point told us that we would still have to pay a transport fee of 50 per piece. WHAT? I need to pay YOU 150 to pick up my own furniture. This is just insane! She said it would be better to get delivery by them since it would only be 50 more and if anything happned to the furniture in transit they would cover it, and they wouldn't cover an damage if we moved it ourselves. She also told me the earliest we could expect to have it delivered would be Dec 22nd, which was too close for the day we needed it. We could pick it up next weekend though if we were to do it ourselves.
We told her we would need to think about it. I was on th net looking for a phone # for corp to see if I could get the 50 fee per piece reduced only to be sent in circles but a computerzied phone system. Then I came across this site. This has made my decision easy. I will NOT be making a purchase from JC. I will pay a little more else where.
Maggie of Summit, NJ November 12, 2008
i purchased a sectional sofa in July 2008 paid full amount and a 200.00 delivery fee for a 3 mile drive! I recieved the furniture and within a day the springs had popped and you could not sit on one side of the sofa as you would slide off.I made a call to report this and a technician was called out after a month ..it took another month and a half to recieve shipment of replacement parts and now I cannot get a tech. to come and fix it . The store told me 5 days to make an appointment , it has been over that. so i have 2 boxes in my apartment with no date of when someone is going to fix my couch that I have now had for 3 months broken! i am calling the store and no one picks up and if they do they are not at all helpful I feel like they took my hard earned money and dont care whether I am a satisfied customer or not!
S of North Bethesda, MD October 22, 2008
I purchased a furniture set on Jul 24, 2008 and I paid 1160 out of 1720 with my credit card, waiting for a delivery withing three to four weeks. It is now Oct 22 and I have not yet received my order! The person to whom I was in touch from the showroom is apparently rude and unapologetic, so I had to get in touch with the manager of the whole area, who was a just bit more polite, but still unwilling to offer any compensation for this horrible treatment of a customer. This company is not responsive to its customers and I couldn't contact any manager of higher rank although I tried very hard.
I had several guests from out of town as well as in town during the past three months that I couldn't accommodate at home due to the lack of these furnitures. The company has been playing a game with me and I had to go under a lot of pressure and stress. They had also kept my money for three full months and they don't want to give me any compensation for that.
Clara of Boca Raton, FL September 18, 2008
I bought a sofa fullsleeper on 08/28/08 for 299.99 + Tax. The salesperson, Ramon, who happens to be the manager told me that it would be delivered on 09/03/2008 between 1-6 pm. At 5:oo pm on 09/03 I called him because the delivery people haven't arrived and he said they should be at my door any minute, they never did, instead a not very nice woman called me on the phone and told me that the truck broke down (she did not even apologize) she just said that it would have to be re-scheduled for 09/12/08. I said OK cause I did not have any choice. I told Ramon that the girls at the condo office would open my door for them. But somehow he didn't tell them, so, supposedly they came in the morning and I didn't pick up the phone and they could not deliver, there's no sign that they came at all, they didn't even left a message.
So I called Ramon that same day and he wasn't in the office and he would not pick up my calls so I talked to his coworker instead and he said that he is not a manager and there's nothing he can do. I stopped by their store at 5:30 pm that afternoon and the employee told me that I wasted my time coming by because Ramon was not there. So I called them again on 09/16 and they both said I should call next day 09/17 around 2:00 pm so I did. And I asked Ramon when would he have my sofa deliver, he replied that I needed to pay another 99.00 for delivery fees. I said no way it's not my fault that you guys can't communicate with your drivers. He told me that the drivers are sub-contractors and he has nothing to do with them.
So I asked him to give me a refund, cause I did not want to pay the extra 99 and go trough all the ordeal again. He said that he would charge me 30% of the total (includind the 99 delivery) which came to 120.00 that I would have to give them in order to receive a refund. So far they've got my 419.47 since 08/28/08 and I have no sofa and I am very upset and dissapointed.
They still got my money so I could have used to go to a decent store, more responsible. The apartment is empty cause I rented it on 08/26/08 and I needed the sofa to sleep on it, so I ended up sleeping in a very uncomfortable air bed, having back pain every morning and waiting for them to finally arrived. I have been vissibly upset at work which affect me negatively. I feel robbed and scam!
K of Los Angeles, CA September 17, 2008
Purchased a couch from them. Got delivery date and already the next day they called and rescheduled. The store gave me a time window of 12-2. On the delivery day the driver called at 7 in the morning saying they are coming early. The couch arrives damaged. Another couch was not available until 2 weeks later.After 2 1/2 weeks of calling and e-mailing corporate with no response, they informed me that I could cancel the transaction or get charged another delivery fee for a new couch because they could not determine any damage. This company is very unprofessional and has zero customer service. This explains why they get horrible reviews and complaints.
Had no other option but to void the transaction.
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