Jennifer Convertibles Customer Service

thank you.

Jennifer Convertibles Warranty Coverage - A burn in a $4,000 couch I purchased from Jennifer Convertibles, along with the lifetime warranty, was treated by a Jennifer Convertibles technician on 4 different occasions over the course of 4 months. The first visit resulted in a mess of the cushion because the technician used the wrong method (as verified by the 2nd technician). The 2nd technician airbrushed the couch and was able to cover the burn but he used the wrong color so one cushion on my brown leather custom-built couch is now green. Two additional attempts did not successfully fix the problem and now Jennifer Convertibles has come back and said that the discoloration is a result of sunlight (only on one cushion).

I have taken 4 days off from work and spent countless hours trying to remedy this. Jennifer Convertibles customer service has hung up on me and will not return my calls. I would like a lawyer to contact me as I want to sue them for the value of the couch, lost wages, legal costs and damages. Clearly, the deceptive practices for which they were sued by the NYS Attorney General are still ongoing.

It is not genuine or real leather. It's bonded cheap peeling **! I purchased my living room set in 2008. It was supposed to be genuine leather according to the sales person. It is peeling, cracking and the cushions are sagging. I took the matter up with the store from which I purchased it. I was told to call the warranty center. I did and spoke to the supervisor, Meryl. She said the warranty did cover my issue. I explained to her that genuine leather does not blister and peel even the cheap grade of leather. She said how did I know the furniture was not real leather. I told her I could see the fabric after the peeling. She said she could not help me but offered a discount on a future purchase. I asked her why is it that scratches and tears are covered and fixed but for peeling you are given a future discount? At the end of my conversation with Meryl she said, "I am sorry you are not happy but do you want the discount on a future purchase? Or maybe you can call the store again and see if they can help you." In days of old, this was called the runaround or being stiffed. I do not know how Jennifer is still in business. I will not buy from them again! Please help me with this issue

I purchased the Wrigley living room set with the upholstery shield warranty for more than $2400.00 after delivery. After the first six months, I had to have the leather covering upholstery replaced on the sofa due to soft spots from defective interior lining, resulting in holes before they replaced. In the 2nd year, I noticed it had happened again and the leather was peeling off the back of the chair. I called and again they replaced the sofa leather and the peeling cushion on the chair.

During my 3rd year of ownership, I noticed some slight peeling on the same chair that I replaced the cushions. I contacted the upholstery shield department and they said that peeling was not covered. I took it to the store where I bought it and got the same reply. Two years later, 5.5 years after I bought the chair and sofa piece, both the sofa and chair are peeling like crazy. I've consulted with a leather tech and he stated that it was bonded leather of very poor quality. My invoice and salesperson from Jennifer Convertibles stated that the furniture upholstery is semi-aniline leather.

The furniture has received little use since I purchased it in mid 2006 due to its location. My neighbor has had a semi-aniline leather couch for 18 years and it still is in excellent condition, and he has kids and pets. I have received no assistance with the peeling from Jennifer Convertibles and their upholstery shield other than offering me a 30% discount. This will be no good to me since I refuse to buy their products again. The leather specialist says there is no way to repair the leather furniture's finish after owning for only 5.5 years.

I ordered a queen sleeper special fabric (C260 Dum Dum Charcoal) on 1/3/12. It is now 3/12/12, and I have been calling to get a delivery date and I keep being told next week. To make matters worse, I asked for a swatch of the fabric, and they sent me a brown color. After waiting all of this time, I certainly hope that the color is correct. This is my first apartment (just starting out), and I will never recommend Jennifer Convertibles to any of my friends or family. Please let me know if I will ever get mine.

I bought a recliner in 2007, and paid for a lifetime warranty. The recliner started to peel and split at the seams. Also, I accidentally cut the leather. I called Jennifer to repair or replace the item. It took six months. Yesterday, they brought a chair which is smaller, and I no longer have the lifetime warranty. I need to have this resolved as amicably, and as soon as possible.

I moved into my house on Sept 2005 and had bought a brand new leather sofa set, sofas, loveseat and chair set with tables and ottoman. I had the warranty agent come see the furniture to have it replaced. He said no. I paid over $1,800 for the set, shipping and warranty. I signed the contract for Life Time Warranty which they will not honor. I am filling a complaint against Jennifer Convertibles for deceptive practices.

From Jennifer Convertibles (NJ) I purchased 1 sofa sleeper and 1 sofa for Florida. We visit a few times a year and have no pets or children. The sofas are peeling - I upgraded to leather from the microfabric thinking they were more durable. I could probably count how many times anyone has sat on the sofas - the bed was used once.

Customer Service says "Sorry but your problem is outside of our 12 month warranty period." My inability anywhere to find a customer service telephone number should have been an indicator. Their only contact is via email. How did this company who enjoyed a stellar reputation for so many years degenerate so deeply? I purchased from them based on their reputation for a quality product and feel terribly disappointed. What does one do with disintegrating leather?

On April 1, 2009, I purchased a sofa bed with chase lounge attached and an ottoman. In addition, I purchased the Upholstery Shield lifetime warranty protection for the cleaning of my sofa. Jennifer Convertibles utilizes a contractor to perform the cleaning services. The contractors are unprofessional and take several weeks before returning a service call to schedule an appointment. I contacted Janet, salesperson/manager, at the Waldorf location to submit an electronic request after Christmas for a cleaning. After several weeks with no appointment scheduled, I followed up with Janet. She indicated that the contractor requested pictures of stains prior to coming to service me. I stated this wasn't in the sales agreement so I requested a refund. I was referred to the corporate office.

On January 30th, I spoke with Ms. Meryl **, supervisor, requested a prorated refund for the Upholstery Shield plan. She stated that they don't give refunds and I said "where can I find that in writing?". She was unable to provide me supporting documentation that the plan was non-refundable. I'm seeking no less than half of the original purchase price of $199.99.

I moved into in a newly constructed building in September. I purchased a queen size sofa bed couch from Jennifer Convertibles and it was delivered on October 12, 2011. On October 14, 2011 I called Jennifer Convertibles and asked them to please pick up the couch immediately because the couch had bugs in it. I could feel the bugs biting me the same night it was delivered. My wife did not sit on the couch the same night of delivery so she was not convinced when I told her about this the next day. It was the next night when she sat on the couch she felt the biting too.

We called one day after delivery for the couch to be removed and Jennifer Convertibles took twelve days to come and pick up the couch. While they were deciding what they were gonna do the bugs infested my brand new home. It is now almost three months since they removed the couch and the bugs are still here. We have spent over $1000.00 buying products to get rid of the bugs to no avail. I asked Jennifer Convertibles to supply me with an exterminator when the problem started. I sent the CEO Ronald Turin a copy of the bills I had at that time; of course I have more because the problem still exist. On December 20, 2011 I received a call from Jennifer Convertibles that they received my package but they will not be reimbursing me for anything.

I have been living in a nightmare since that couch was delivered here. We have been getting bit by these bugs for two and a half months. Jennifer Convertibles also kept my $100.00 delivery fee. We have spent at least $1000.00 trying to get rid of the bugs to no avail. They are still here. I'm sure when I went to the hospital on November 24, 2011 because I couldn't breathe it was because of the twenty three bug foggers and all the other pesticides we were using to kill the bugs. The bugs even went with me to the hospital because they go in your clothes. My family can not come and visit and I can not visit them either because the bugs travel in your clothes. I don't even want to get dressed because they might be in my clothes. I just wore the same clothes and keep washing them. Everything has to be put in to plastic bags immediately. I have all my clothes in plastic bags sitting in my living room. They are sitting in the same place I had the bug infested couch. It is a nightmare and it's not over yet. I feel that we should be reimbursed all the money we are spending and pain and suffering. I forgot to tell you that you can't sleep either because they are biting you all night.

The mattress that came with the sofa bed is of terrible quality. It is impossible to sleep on and Jennifer refuses to correct the situation. They are completely dishonest and this complaint seems to be similar to all the others. I would want them to replace the mattress with a suitable one and not be provided trash.

I bought a 2 piece sectional, a cocktail table, and 2 end tables on March 27th, 2011, and paid with a check which, due to a bank`s mistake, was returned. After being notified, I went back to Jennifer Convertibles of Short Hills, and made the entire payment cash. All the merchandise was delivered on April 5th, 2011. On May 9th, 2011, I received a letter from Certegy Payment Recovery Services requesting the entire balance to be made again, and letting me know that my name was recorded in the national check database, which prevents me from writing a check, and opening a new bank account. I have been trying to solve this problem with Jennifer Convertibles of Short Hills for over 5 months now, but was unsuccessful.

We bought leather sofas from Jennifer Convertibles and two years later, they are peeling horribly. We purchased a warranty on the sofas only to find out that it does not cover peeling. This was a waste of money. They should tell their customers that their leather is "fake." We now have a piece of crap. We either pay to fix it or we have to buy new furniture.

I purchased my leather sectional in June 2010. I noticed that the back of my leather sectional began to peel in September 2011. I contacted Jennifer Convertible Customer Service. Ms. Gair, National Director of Customer Service, stated that my manufacturer's warranty was only good for one year and that my warranty had expired. They also told me that I was not covered under the extended warranty that was also purchased. The extended warranty only covers personal defect and not manufacturer's defect. Ms. Gair told me that there was nothing that could be done at this time.

So for example, if I tear or cut my leather sofa, it is covered; but poorly made or poor quality isn't covered under any warranty and there is nothing that can be done. So I have had my sofa for less than 2 years and have to spend more money to replace it because Jennifer Convertible is not held liable.

The worst experience. I chose a couple of color swats for a chair but was not sure. The manager told me that I could pre-pay and if the colors didn't work, I could just call and they would cancel the order without a problem. I trusted him so I paid; they gave me a receipt but there was no contract or rule. In any case, this happened on 1/16/2011 at 4:00 p.m.

I live more than an hour away from the store so when I arrived home, I could no longer reach them because the store was closed. I called all day on Monday, nobody answered. I finally got someone on Tuesday at 5:43. I know the exact time because it is on my phone bill. They told me that it would not be a problem. Now, they are trying to make me pay for a $438.00 stocking fee. I refused. They told me that they have a policy of 48-hour cancellation fee. Well, I called in a 48-hour time frame. What is their problem? They just don't want to pay me back! I want my $438.00

In June 2008, as we had just gotten married, we bought ourselves a nice set of leather furniture from Jennifer Convertible. As an extra precaution, we bought their leather protection to cover any problem (except peeling; my family had owned leather couches and never had a problem with peeling). We had several problems the past 3 years that JC fixed. But now, the leather couch is peeling, which is ugly. I asked JC and they are not going to do anything. I am now left with a 3-piece furniture that has become very ugly.

Don't opt for the Upholstery Shield/Leather Protection Plan. It's a scam just to milk more money out of you.

We bought a sofa on 8/4/2011 from Jennifer convertibles at Short Hills, NJ. At the time of purchase, we didn't opt for the Fabric Protection Plan. On the bill, it is clearly mentioned that there is no protection plan.

Couple of days before the delivery, we got a call asking if we were interested in the plan and we had declined it. When the sofa came for delivery on 8/11/2011, they demanded that we should pay the protection fee of $ 100 and tax, or else they would decline to deliver the item.

When we contacted the store, they said that we have to pay it or else the sofa will not be delivered. We were left with no option at that point of time because they would charge $100 for a re-delivery and for a cancel, we would have to forego 30% of the cost. So we were forced to pay $ 107 for the delivery.

I was charged twice for my furniture (double charge). This error was found by me and I was not given the attention to solve the problem because I financed the furniture. The double charge made me have a negative balance. I hope this doesn't affect my credit score. I am pissed.

I purchased a Thomas Full Sleeper Black Leather Blend and matching love seat and chair, and I upgraded my Sealy Posturepedic full-size mattress for $1947.22 on 2/5/08 at Boca Raton store that has since closed. Included in the purchase was the Upholstery Shield Fabric Leather Protection Plan for $199.

The leather on the couch has continued to disintegrate and peel away on the armrests and the top where your head rests. The telephone number for warranty requests, 800-371-6111, merely directs you to the website. I am sure I am without recourse for restitution due to the bankruptcy proceedings and numerous complaints about warranties not being honored for unsatisfactory performance.

We ordered a sofa on January 23, 2011, and were told that it was available only in one of 5 bonded leather colors. When it came time to pay, we were charged (and paid) $50 extra for selecting a color different from the floor model. The day after the sofa was delivered, February 6, we visited a different Jennifer Convertible store on Glen Cover Road in Carle Place, and were told that the identical sofa was available in ultra suede for $100; less than what we paid.

We believe that we were intentionally lied to by the salesperson in Farmingdale for the sake of increasing his commission. We have since tried several times to resolve this matter with Jennifer Convertible's customer service, by simply exchanging our brand new sofa for the less expensive version, but we have received no response from them whatsoever. We believe that we are the victims of a deliberate consumer fraud, and this company should not be allowed to benefit from its deceptive consumer practices. We have an out of pocket loss of at least $108 (price difference plus tax), which represents a more than 15% overcharge on the original sofa price of $599.

On Friday (1/28/11), the wrong color furniture was delivered. My mom was home to receive the furniture (she didn't know what color furniture I had order). When I got home I call the store and informed them what had happen. I was told that they would send an email to the warehouse and get back to me on Monday (1/31/11).

On Monday, after work, I called them again (no one called me all day), I was put on hold for 15 minutes and them the sales representative came on the line and said that the warehouse was close but that they should be calling by Wednesday (2/2/11) to schedule deliver by Friday. I have call the store everyday since Wednesday and the phone rings and them it goes dead. As of today's date Saturday (2/5/11) no one has call me. Please help. I believe I deserve some type of compensation.

I made a purchase back in September that I was making payment on, because of my financial situation at the time. At the time of purchase, I told Paul that I have a shallow staircase in my building and that the couch, which was not on display at the store, won't fit and would need to come in pieces or else I can't purchase it. He assured me that this wouldn't be a problem and the couch doesn't come in one piece. At the same time, he was dealing with multiple clients and was trying to work with me. In short, in December when my order came, the sofa was unable to fit as I knew this would be the case as a whole. I was told at that point I'd have to pay another $200 for something that would've cost me only $50 if it was just done at the store at the time of purchase. I was also told that if returned I would have to pay a 30% restocking fee. I am displeased with the entire situation, the customer service from this gentleman have been horrible and I lost money that I didn't have.

On top of that, the piece that I did keep, staples were coming out of it and this was supposed to be a brand new piece. In the last conversation on January 7, I asked what the time frame would be on my refund since I've been waiting since Dec 20 for an answer on what could be done. He became to get irate with me on the phone, saying that I was the one who was on a payment plan from September and I was putting the company down. This statement not only belittled me but made me realize how much of a mistake it was to ever do business with someone who pushed the payment plan in the first place.

My supposedly "genuine leather" couches that I paid 1200 bucks for cracked and peeled the beginning of the second year after purchase. We now own 3 horrendous looking couches that look 80 years old and from the city dump. These couches are not leather as was advertised and as paid for.

We are currently saving to purchase a new living room set. I went back to Jennifer Leather / Convertibles and found out about their bankruptcy. The staff and customer service reps had nothing to say when I visited the store. And later when I called a 1-800 number given to me, customer service blamed the manufacturer and told me they could do nothing for me.

At the store, they are still selling the same model couch that I have in my living room!

Bought a 3 piece leather pkg from Robert at the Jennifer convertibles in Selden NY. My wife and I were told about how everything was covered by the no worry no hassle Protection plan or Upholstery Shield. About a year ago, we saw a small one inch tear in the leather and called for a tech to come out and take the pictures they always do, the tech said it was small and not worth the trouble and that the claim would be denied, now after almost a year the tear is almost a foot long. We once again had them come out and the tech seem to want me to pay him to get the claim through, I wasn't going to get swindled by the rip off that is this company.

3 weeks later, I call to get a status and was told it is not covered under their rules, I said what rules are these? The leather love seat is covered, but they said no, they have many exceptions and that the seam is not covered. I have filed complaints like everyone else and can see why this company is going bankrupt, if they took care of its customers this sort of thing wouldn't happen. Buyers beware!

We bought a dark leather sofa sleeper, loveseat, chair and ottoman from Jennifer Convertibles in Culver City, Ca in June of 2006. Less than one year after we bought the furniture, we had a small tear in one of the seat cushions. We called the customer care center because we paid for a lifetime warranty to repair the tear. An older gentleman showed up and took a picture of the damage. Six weeks later we received a replacement cover for the cushion. Then eight months later we got another tear. At the time we were not sure how the tears were occurring. Anyway, we called the customer care center again. The same older gentleman came out and took a picture. He then asked us if we had children. We stated that we had a 10 and 13-year old. He then said, "I bet they jump or flop down on the sofa."

My husband assured him that our children did not and it seemed that the leather tears easily. Three weeks later we received a letter from the company stating that it did not cover the tear. We are certain that the technician stated that the tear was from neglect. Okay, to make a long story short we finally figured out how the sofa was getting so many tears. Every time someone accidentally scratched the leather, it would then get a red scratch. Eventually that scratch would cause a tear. According to the warranty that Jennifer Convertibles offers, it does cover tears. When I contacted the customer care department again in July of 2010 regarding tears in the seat cushions, they sent the same older gentleman out. When he arrived I told him the problems I was having and how disappointed I was in the product. He said that he would order three new seat covers and an extra back cushion. Well, a month later I get a letter from Jennifer Convertibles stating that the problems were not covered in their warranty. I am very unhappy with this company and I will never recommend it to anyone.

I went to store to pay balance and store had bankrupt sign. I call number I was give. I left two messages. I was told I would get a return call in two days. I have not gotten call.

I ordered a sofa, paid the $950 and was told I could pick it up within 4-6 weeks max. I needed to have this time frame due to access to a truck. Delivery would have been $360. They could not give my sofa to me in this time frame and so I requested either they give me a discount on the shipping or give a full refund. I have been dealing with this since April and have no refund, no sofa. I called the store as well as corporate on an almost daily basis with no response. They take your money and run. No customer service. I have also been paying interest on my credit card this entire time. They offered me a refund minus the 30% restocking fee (over $300). That is not even an option, considering this was not my fault.

It is very cheap and uncomfortable furniture, poorly made. The back of my couch is material and Velcro. It is very poorly made and embarrassing. The company is supposed to have a 100% satisfaction guarantee and they are not standing by their product at all. They say that once you purchased the couch, they are done. My couch is damaged and falling apart and the company does not care at all.

I bought a sofa set from them in 12/2009. They sold me the sofas as they were leather couches. They couches ripped and I have been calling and calling and leaving messages to no avail. I finally spoke to someone and they stated that they would send someone over, which they did. They stated that they couldn't change the couches and that someone else would come and take pictures and see what they can do about it. It's been 3 months and I have yet to receive a phone call or anyone has yet to come to my house. They keep saying we will return your call and they do absolutely nothing. I feel this furniture store needs to be investigated because they are not selling the quality that they announce. I would really appreciate if anyone can get back to me regarding this matter as I need new couches and Jennifer Convertible is not complying with their responsibilities. Couches were sold to me as leather and come to find out they are plastic couches and ripped immediately after purchasing them. Jennifer Convertible is an unreliable furniture store. Manager/staff are very irresponsible.

We ordered a sectional which I put on my Visa card. We were told we could pick it up on 6/7/10. Yesterday we received a call telling us we could not pick it up until 7/14/10. Today, I received my cc bill and the charge has already been placed on the bill. I called Jennifer's to tell him that I have been billed for merchandise not yet received and that the p/u date has been delayed. Mark told me that it is first come first serve for those who pay in full. I reminded him I paid with a credit card in full. He then said, "Well, in order to put in the order, it has to be paid in full." (Again why bill when merchandise has not been received? )

When I asked, what do I do if it is delayed again, he proceeded to ramble on, not allowing me to speak. When I said "excuse me, can I speak now?", he rudely and unprofessionally said, "Oh my God". I told him that I may cancel the order and he told me, " Do whatever you want to do." That's when I asked for his name and he proudly stated it and spelled it out for me.

I found this salesman to be very rude, cocky, unprofessional and certainly has little to no respect for the company he represents. I don't know what company would want this type of customer service representation, but good luck with him. I just wanted this noted so that should I have further issues with this matter, I have some form of documentation.

I purchased 2 leather loveseats less than 2 years ago. Upon receipt, the leather on one of them was bubbling and peeling on the bottom cushions. They replaced those cushions. Six months later, the loveseat with the twin sleeper was sagging in the middle. These pieces are so cheesy. A repairman came and installed an extra board to reinforce it. Again less than a year later, the leather is bubbling and wearing off and the center of the loveseat is sagging again. I would like my money back. These cost over $1200. I am now looking into purchasing furniture from a more reputable company. They sell garbage. The new sofa and chair I am purchasing will run me $1800.

I attempted to buy a Sofa/Sleeper from Jennifer Convertibles but over 12 weeks later have given up and had to go to my credit card company to get my money back. When I originally purchased the piece of furniture they told me it would be 4 weeks from purchase (2/13/2010). I tried to pre-schedule a delivery but they told me I would have to wait for their call, once the furniture had arrived at the local warehouse. They called to schedule delivery at 4 weeks but told me that they were booked up and the soonest weekend date available was Easter Sunday (4/4/1020). I asked them if they were sure they would be delivering on a holiday and they confirmed that they would be working that day.

On 4/2 they called to let me know that they could not deliver because it was a holiday but that they could re-schedule my delivery at the next available appointment (3 weeks later). At this point I asked for a call from Herman (Tustin GM). I heard nothing from the manager for weeks and began trying to escalate to corp. There are no phone numbers with live people so I filled out a web form (3 times) with no response. Finally, near the end of April Herman calls and offers me a delivery date of May 7th. I ask about a weekend delivery and mention the fact that they were the ones who rescheduled causing this problem in the first place and he stated that 'I can take the 7th or wait two more weeks for a weekend delivery'.

I asked for a morning appointment and he told me that I could make a request for either a morning or afternoon appointment when they called to confirm. When they called me, two days before the delivery date, they told me that the delivery slot was between 10AM and 2PM at which point I informed them that I could not take a whole day off of work to wait for a couch and could only take delivery on that day if they called me 30 minutes beforehand. Needless to say they called when they arrived and left within 5 minutes (before I could race back to the house from work).

I called the store immediately and was informed that they could re-schedule delivery, but that I would need to come back to the store and pay the delivery fee again in full prior to them making an appointment. I have since tried to reach corporate, the regional manager, the store manager but nobody will answer the phone or call back. Thank goodness for the folks at Visa, who credited me back! You'd think a furniture purchase would be simple. I will never buy anything from this company again! Since my debacle, I checked with Better Business bureau (31 unresolved complaints - Grade "F") and read up on the web about a vast array of company service issues and lawsuits against Jennifer Convertibles/Jennifer Sofa.

I purchased a sectional with ottoman on 02/27/10. I paid in cash. On my purchase slip, the date written to pick it up is in 4-6 weeks. This store went out of business and now the Salem, NH store has my order. I called and was told 06/07/10 is the delivery date. I called to ask if I could get a discount because of this long wait. I was told no and now they say the delivery date is in the end of June to the warehouse to be picked up. Something about over selling them and they come from another country is why the long delay. Nothing was told like that at the time of purchase and they are still selling this set. I never have been dealt with this way by any other furniture company and I'm 73. Money is tied up and no furniture to sit on. I don't have the money to go somewhere else and make another purchase.

I placed an order on 2-14-2010. I was told that it would take 6 weeks. It's going on 4 months and I still got no furniture. Then finally, I received a call saying that I could pick up on 5/12/2010. I went in to pay my final balance then they told me that my furniture is still in North Carolina. How crazy does that sound? I was misled and by me being a customer, I was lied to. Then, I asked for a refund and they gave me the run around. Somebody has to really get these guys. They are ripping of customers. They gave me two different numbers to call. All you get is an answering machine. I left 4 messages and haven't got a call back yet. If I get a refund, they still keep 30%.

In January 2010, my husband and I purchased a sectional, recliner and coffee table set from the Jennifer Convertibles store in Henderson, NV. Delivery date was set for 2/6/10. It was delivered on time but when the delivery men left, I noticed that the tables we not only of very poor quality (gaps at seams of the tables where the finish should have been but instead I had exposed wood of a much lighter color) but they were damaged as well with a huge crack in the wood. I immediately called the store to report the damage to the salesperson that sold me the furniture.

Sonni the salesperson told me to go to the company's website and file my complaint, which I immediately did. I received an e-mail back after a week, stating that it would take 10 business days to 'process' my complaint. Okay, no problem. I was told that my new tables were on 'back order' and that I should receive them no later than 6 to 8 weeks. On March 6th (a month later), I phoned the store where I bought the furniture and again spoke with Sonni. I was told that there was no news on the expected delivery on my new tables and they were blaming the occurrence of the Chinese New Year for the delay since the tables were made in China. Ridiculous, huh?

On April 6th, two months after delivery and initial complaint, there's still no news. I call the store and get the runaround from Sonni. Again, I am told that they have no clue when the new tables will arrive for an exchange. Here it is May 10, 2010 (approximately 90 days or 3 months since initial complaint was made) and still no word from anyone at Jennifer Convertibles. I was told at the beginning of the May that Michelle (who supposedly is the general manager) would call me to update me on this matter, but after two weeks I never heard from her.

So as it sits now, I have damaged and defective tables in my living room that are an eyesore that I paid $300 for. I can't get a straight answer from anyone at the store and no one from the corporate level cares enough to respond to me or to do the right thing by me. I wish that I would have been smart enough to Google the company before I ever walked into their store and read these complaints. It would have saved me a lot of frustration, anger, tears, etc.

Well, I'm out $300 and have damaged tables adorning my living room. I have cancer and my only wish was to have a living room decorated where I could enjoy what time that I have left. Instead of a wonderful, peaceful, calm environment to spend my days, I now have a room that causes me stress and reminds me that I got taken by a company. When I explained all of this to Jennifer Convertibles, they gave me their sympathy for my cancer and said they would get back to me. I told them I would probably die from the cancer before I ever got any type of resolution from their company. They laughed at me. Nice, huh? Maybe they're hoping that I die from the cancer soon. At least then they wouldn't have to hear from me again.

I ordered a red leather living room set and I had not received it. I ordered 11/24/09 and they said 14 to 16 weeks and its 6 weeks late with still no date. I have been by the store 3 times and it has been closed. I left a $2,020.00 deposit. I want my money back. This has been depressing, living with no furniture and not knowing when its coming. I will contact the law.

Bough a sofa at Jennifer Convertibles. It was complete rubbish, poor quality, and feels like you are slipping off it. I complained. They wouldn't stand by their return policy. I threatened them wit legal action; they then said I could give back the piece of rubbish. Set up delivery 3 times. Each time they never showed up. The last time they rang the bell but never came to the apartment. I think they must've thought I was going to chuck it out the window to them. I would've done that if I thought they were standing under where it would land. Stay away from these gangsters. They will get damaged if they dent take this piece of rubbish from my apartment.

I purchased a leather couch or what I thought was a leather couch for about $1500. I've had the sofa for about 3 years now and I noticed that the "leather" on the couch was separating from the material that the sofa is really made of! Unbelievable! I never in my life seen leather peel right off of a sofa. At first it seemed the leather was starting to bubble up after about a year of owning the couch.

Then the leather started lifting and peeling, and now my couch looks absolutely cheap and horrible! I used to brag about Jennifer Convertibles but now I'm embarrassed to even mention them. I just basically threw $1500 out the window. Now I have to buy another couch because the couch I was sold by Jennifer Convertibles is no longer suitable to sit on. I feel I was misled by the company's sales people. I was lead to believe that the sofa I purchased was genuine leather. I feel $1500 is way too much to spend on a fake leather couch. They represent themselves to sell high-quality furniture and clearly they do not.

We bought this sofa 2years ago. It is sofa/loveseat/chair. I am not happy with this set all. All the cotton or whatever material is in it are mostly bent. In the back, it is Velcro material. This Velcro is not holding this cushion to stay in straight position. Also even if I had water dropped, it gives a stain mark which is small but this is not a good quality at all. I spent around more than $1000 and it didn't last two years? I emailed Jennifer Convertible through "contact by e-mail" but there is no response.

I went to the store to purchase a living room leather sofa. I saw a sofa that I liked, so I gave them three hundred dollars as a deposit. That same day I also went to another store and seen the same sofa at a better price. I went back to Jennifer Convertibles for my money back. They didn't give me my money back; they told me I had to wait thirty days for my money. I waited patiently.

There was so I called mix up I called and corrected the problem and I'm still waiting, waiting for my money. So if anyone goes to Jennifers leathers I advise you to not give them any of your money unless you are sure you want that purchase. Because will not get your money back. Oh yeah, they also rob you with the delivery charge this store, is a bad place to do business with. Scam!

I purchased a 3-room package on 3/20/2010, one of the pieces was a queen size bed and a mattress set. Unfortunately, the queen size box spring was not able to go past the second floor. When I spoke to someone from customer service, I was told that I could return the box spring and get a mattress. I did think about going through with it and did call the store and told them that I would like another mattress sent.

I then was told that I would have to pay another $54.00 for delivery charges and would not get the mattress until the 24th of April. I realized that having another mattress delivered would not help my situation because my bed needed a foundation to hold the mattress. I called Paul back on April 14, 2010 and told him that I just wanted to be refunded for the box spring. He said that he would call me back because he had a customer. He never did call back.

On April 15, 2010, I told him what was the status. He explained to me that I could not get refunded and I had to take another merchandise worth $150.00. I told him that's not what I wanted. I asked him if there was another number or person I can speak to and he gave me the number to customer service. When I explained my situation, I was told that they don't deal with that.

I would have to speak to the person from where I purchased my furniture. I called Paul back and asked him why would he give me a number to someone who could not help me. He then stated that I would have to wait until he spoke to his supervisor and would see how much I can get back. I really am frustrated on this situation and don't know what else to do. I don't want to return.

On 2/13/10 I purchased a living room set at Jennifer Convertible. First of all it took them at least 30 days to deliver the furniture to my home. On the evening of the delivery, I tried to pull out the sofa bed but it was stuck. I immediately called Denny. He said that he'll call it in for me. However, I would have to wait 10 days before someone will contact me.

Two weeks later an appointment was made. A few days later, someone came out to look at the sofa only to tell me that it's defective, so when he gets back to the office he'll put in the paperwork so that someone can come out and repair the sofa, but that's going to take 7-10 days. Well lo and behold, Olando called me to set up an appointment on 4-12-10. Needless to say, Olando never showed up. I called him on Tuesday morning to set up a new appointment for that evening. Well I'll be dog gone he was a no-show. Again he didn't even bother to call. Now this is the third appointment, 4-14-10. You got it again, a no-show; nor did he call. I don't know if you can help me or not. However, any feed back that you can give me that may be useful to my situation will be greatly appreciated.

I had guests coming into town to stay for an extended period starting on 3/22/2010. I don't have an extra bed, so I purchased a queen sleeper sofa and an ottoman on 2/28/2010 from Jennifer Convertibles with the help of Tanya (salesperson). The total was $1295.98. I received the sleeper sofa on 3/12/2010. Tanya had called me a few days before the arrival of the sleeper sofa to inform me that the ottoman was damaged and it would take 2-3 weeks for it to arrive. (I ended up canceling the ottoman and getting a full refund for it, so it is not an issue).

On 3/13/2010 (Saturday), I attempted to open the sleeper sofa to see what it was like and discovered that it would not open. I called Jennifer Convertibles to report the issue to Tanya on 3/15/2010 (Monday), but she was not available. I left a message explaining the problem with a salesperson named Ingrid and asked her to tell Tanya to call me.

I waited for a return call from Tanya, but it was 3/17/2010 (Wednesday) and she had not returned my call. I called on 3/17/2010 and spoke with Ingrid again. She explained that technicians were going to be sent out to diagnose the problem. I'm not sure on the date, but I believe they came out on 3/19/2010. They discovered that the Sleeper Sofa was defective and said that they would "get back" to me.

I called back on 3/20/2010 and Tanya finally picked up the phone. She informed me that to fix it, it would take another 2-3 weeks. I explained to her that I had guests arriving in two days and that 2-3 weeks would not work for me at all. I told her that I would have to cancel the whole order and I would have to find a Sleeper Sofa elsewhere.

She apologized about the whole situation and told me that I can cancel the whole order and that I should go ahead and purchase a new couch somewhere else. She assured me that I would get a full refund and that I should go ahead and purchase a new couch elsewhere. She told me that to cancel my order I had to call 800-371-6111. That day I purchased a new sleeper sofa from Ashley Furniture and had it delivered to me the next day.

On 3/22/2010, I called the number given to me by Tanya and was told by a customer representative that once a sofa is delivered, it cannot be returned. I immediately called Tanya and she told me that she was going to send an email explaining that I was not able to get my sleeper sofa in time for the arrival of my guests, I was forced to buy a sleeper sofa at a different store (in order to get it there on time), and that I was authorized a refund.

I called her on 3/24 to see what the status was. She informed me that she hadn't heard anything back about the email she sent, but she was going to send another email and asked that I call her back on the 29th. I called back on the 29th and Liz said that Tanya was out and would be back on the 31st, so I left a message for her to call. She finally called me on around the 31st to tell me that everything looked good and that I should be receiving a call to arrange for the pick up of the couch.

Tanya was very apologetic and suggested that I bring the sofa in to the store myself and that she would receive the sofa and sign off on it for a refund. She told me that she was sending an email (I'm not sure to who) that stated our plan to have me bring the sleeper in and have her sign off for a refund. I was making arrangements to rent a truck and bring the sofa in when I received a call from Tanya asking me not to do anything and that her supervisor "Meryil" will call me on Monday the 5th. Meryil did not call until Wednesday April 7th. She requested that I explain the whole situation to her and that she would call me back.

I waited for Meryil's call that has yet to come. I called Tanya on Saturday the 10th and told her that I had hadn't heard back and she asked me to send Meryil an email requesting the update. I haven't heard back from the email I sent over a week ago. I am tired of getting the "runaround" and can't stand having to stare at that defective couch that sits in the middle of my living room anymore. I am out $1,000 and have a damaged sofa taking up the entire walkway from my living room to my dinning room.

On 9/7/2009, ordered a full sleeper $799.00, paid extra for the specific color and leather fabric from swatches $99.99 (Special Order) which is checked off on order sheet, my witness agree with me on color. I was told it would take 14 to 16 weeks for delivery. I waited and called was told by Ms. C that she would send me status on delivery, she never did.

When the weeks were up place another phone call in February weeks later and was told Ms. C has transferred to another location. Then, received telephone call that March 11th, 2010 that chair will deliver, when delivery arrived, wrong color, I did not notice on order / delivery sheet Ms. Codio stated color Bone which is not the color ordered, if i ordered Bone, Bone the color was already in stock and I would not have took 1/2 hour with Ms. C and my friend looking at swatches.

The delivery man had an order for the color chocolate to which my color was Clay and he had a delivery for the color bone. Now, I've paid cash in the amount of $1069.96 and my son whom I purchased the chair for has since died, the company has had 2 persons call me to say that they are going to take 30% of my deposit and make a check out in the amount of $600? And fees for delivery included the Corp manager Ms.Susan G., told her peons to tell me after all these months that they are going to charge me for delivery to which I paid as stated on Delivery receipt $ 99.99.

Emotional Stress, waiting for chair to arrive. Placed several telephone calls and was told that I would get a status report on shipment arrival to which I never received result of waiting for chair and now telling me that I will only get $ 600 back for their mistake which is unfair.

I bought a sofa and my boyfriend picked it up from the warehouse on 3/10. I unpacked them on 3/13 after ridding my house from the old sofa. My boyfriend noticed that the box looked like it was returned since it was all taped up and commented on it. The manager at the dock said that they all came like that. We unpacked and we noticed that the items that came from the taped box were broken, nicked and the wrong chaise back was in there.

I called the showroom that I purchased it from and immediately told him of the problems. He was upset and said that he would get on it. I couldn't get in touch with customer service since there is no number and repeatedly called the store. He finally gave me his regional manager's number and I called. She never called me but 2 days later she called the store and told them to tell me to call customer care. I called customer care, waited on hold for over 20 minutes and spoke with Julio. He said I needed to have the items inspected for repair. I said that I didn't want a repair since I paid to have a new sofa and I wanted an exchange of the chaise. He was very curt with me, and said that he would put the request in.

The regional manager then called me back after I called her again and left a message and was very condescending. She assured me that the procedure has to be followed and that I am in the right direction for an exchange. I just have to wait for an executive higher up to sign off on it. Give it 48 hours and call back. I called back after 48 hours and the salesperson Jose had no info to give me. He said that he would call me the next day regardless after he came in and checked his email to see if anything came in. He never called.

I called Saturday, 3/20, and he still had no news for me. This was well past the 48 hours Colleen had assured me it was going to take. Jose called me on 3/22 at 9 pm saying that he received an email denying my request of an exchange and that they have to send a technician to the house first to see if it can be repaired. I stated with them that under no circumstance I want a new sofa that I paid for to be repaired. I want an exchange and want a new sofa that no one has used. I am awaiting a technician to call me but that can take 5 more days and then God knows how long for him to come to my house.

In the meantime, I am disputing the charge and contacted the BBB, but all I really want is a prompt exchange of the merchandise I purchased in the first place. I've been hung up on when speaking to customer service. They make you wait for 20 minutes or longer to speak with someone, and then rush you off the phone like they have no use for you. They are rude and condescending. Economic result is that my boyfriend took a day off from work, and I might have to take a day off, too, to let the technician into my home to inspect the damaged goods.

In October 2009, I ordered a recliner couch. It was delivered one week later. Within 24 hours of delivery, the left side recliner "snapped" and broke. I called right away and after some arguing, I was able to get the couch replaced. I had to go through my salesperson at the store since the 800 number for customer service was not interested in hearing my complaint and gave me an attitude because I was unhappy. It was delivered two weeks later, October 23, 2009.

By January 2010, the same side recliner was broken again. I called customer service and they sent someone over to look at the couch and say it was indeed broken. They ordered parts to replace the broken ones. I was first told it would take 6 weeks to get these parts. Today (March 18th), I called their lousy customer service line and was told it can take up to 12 weeks to get the parts. They then told me if nothing happens within 120 days of the date of the claim, I would be able to get a store credit. I begged for a store credit because the last thing I want is for them to fix this piece of junk only to have it break again.

I'm so disgusted by this company and their complete lack of respect for their customers. They basically told me to bug off. I have to sit on a broken couch for 2 more months and then I want my store credit. My husband is disabled and can barely can on and off this thing.

I moved here to help my mom out a little. She was going through huge layoffs and needed a hand. We bought a convertible for me to sleep on. It was October, by January the couch was totally springing and damaged my Fornasetti Collectible plates that were being stored underneath! When I called, I was asked how much I weigh and that there are weight limits. I weigh 120 lbs. I don't think I am large enough to break a couch.

We paid $500! So the man came out to fix it and said it was defective. We contacted the claim center and they never called back or helped in any way. I called the corporate offices over 17 times. All I am told is that they went home for the day or that they will get back to me. I finally got a hold of my sales woman and she tried to help me. They offered an exchange and then said no. My mom was laid off and we need to move back to Denver, the response we received was it's not their fault that she needs to move to Denver and they won't exchange it or do anything for us if she doesn't wait 3 extra days to move.

That would cost thousands! The movers, a hotel, changing flights! It has been ridiculous! I wish I would have done more research before I made my purchase. I would love an attorney to contact me! This place should not be in business! I am so furious! I can't explain how I feel about this! I feel like this shouldn't happen here. Getting ripped off by a corporation? Money, frustration, wasted time, feeling fat!

I purchased a couch, love seat, and ottoman in December 2007. The ottoman has a powdery film that keeps coming back on it. I wash it off and then it returns. I purchased a protection plan, but they are not getting back to me with a date to repair the item. I am frustrated.

Product: Venice Haney 2-piece Sofa Sectional-Mocha; Merchant #:3810100000040129003; Purchase Date:12/27/09; Payment Amount:$438.99; Payment Method-Credit Card; Order Number:IOP35496 Product Available After- 1/19/10; First Available Pick-Up Date:1/21/10 (Only Thursday from 10 am - 2 pm); Orland Park-Sales Rep-Rayjean #5135 (sold product, made assurances and representations confirming no issues in the event the product is defective and/or damaged with customer picking up); 1/25/10-processed claim at store level with Sandrea; Witnesses of Purchase: Dr. Anthony & Pamela H; Claim Department-Filed claims on 1/21/10 & followed up 1/26/10 via phone and email; Service Technician David G (came to repair the sofa on 1/25/10 without full resolution or satisfaction; Regional Manager-Adam W (in discussions without satisfactory resolution)

On 1/21/10, immediately after picking up the product, I called the company's claims department, regional manager and the store to report the discovery of defects to the sofa. Sofa defects: black stain on seat cushion; dents on several legs; missing hole in lining on bottom of sofa to insert tubular leg (5th leg); poor stitching on sofa (wavy and not straight across); over/under stuffing in areas of sofa making it uneven and lumpy. I never received a call back from Mr. W from my initial voicemail report, but I processed a claim with the Claim's Department and informed the store of all of the defects on 1/21/10.

The claims department informed me that a service technician would call me within 24 hours to schedule a time to come out to repair the defects (if possible to repair). I was further told that if the defects could not be repaired and if I was not 100% satisfied then a new sofa would be sent to me to replace the defective sofa. The service technician did not call me until Sunday evening on 1/24/10 which was after I called the store (1/23/10) to inquire (with Sandrea) on when the service technician would be calling me to set up a time to repair the defects.

On the evening of 1/24/10, the service technician Mr. G called to schedule a time to come out on Monday (1/25/10) to repair the sofa defects. I left work early to meet Mr. G who was unprofessional and completely unprepared to make the repairs. Mr. G stated that he was never told about the stain on the seat cushion and that it was not included on his work order. Mr. G did/didn't do the following: reviewed the black stain and stated that he didn't know if the stain would come out, but would have to come back at a later date to see if the stain would come out; punched a hole into the lining of the bottom of my couch (without reinforcing the lining around the new hole to ensure that the lining does not split or tear) and claimed that this issue was resolved-it is not, the hole should be reinforced like the other pre-punched holes are for the other 4 legs; stated he needed to order new legs to replace the dented legs and that they would be shipped directly to me and I'd have to wait for him to come back out in order to install them; didn't have a resolution regarding the over/under stuffing areas of the couch or poor, wavy stitching - stated that I may need a new sofa.

While Mr. G was at my home on 1/25/10, I called the store to report that Mr. G was unprepared to make the necessary repairs at that time or to assess if the damages could be repaired. The sales rep (Sandrea) at the store called Mr. W to inform him of these issues and I was told that Mr. W would be calling me on 1/26/10 to discuss my claim. I have been going back and forth with Mr. W without a resolution to my claim. After reviewing the pictures of the sofa defects, on 1/27/10 Mr. W stated he will order me a new sofa, but I will have to pay $99 to have it delivered and the defective sofa picked up. Or, I can swap out the sofas at the warehouse at my time and expense. Or, return the defective sofa at my time and expense for a refund.

I had an issue with my delivery. My couch was damaged and I was told to call the store. The store phone was busy for over an hour. I placed a complaint regarding the damage on the stores website. I decided to drive out to the store and there was a sign on the door that read, "Be back in 15 minutes Apologize for any inconvenience".

I stayed in the area at other stores for another hour while continuing to call the store. There was not an answer and when I drove by the sign still remained. I left a note for them to call me when they returned. I did receive a call a half hour later while driving back home by someone who only identified herself after asking who she was. She claimed to be "Heather" and that she was the manager. She never asked what my complaint was only directed me to the website and the 800 customer service number. I told her I attempted this already and wanted to speak with her manager. She was giggling and hung up on me. I have never been treated so rudely in my life. I have received "automatic" replies from the website stating I will hear from a technician within 5 business days. I have yet to hear back from anyone.

I purchased a leather sofa bed from this store for my mom. She lives a few blocks away in Bay Ridge, Brooklyn. She is 82 years old and home bound. She has a full time caregiver with her during the day and family members staying with her through the nights as she cannot be alone. We knew we wanted something that would be comfortable and not require a lot of cleaning as would upholstered furniture due to people coming and going. From the beginning, we noticed that there were problems with this sofa. Shortly after receiving it, the cushions had sunken into the frame and some people complained of lower back pain after sitting for awhile including myself. I contacted customer service and they did what they always do and sent a tech out to inspect, access and repair.

This gentlemen found that the entire back frame of the sofa was screwed on crooked and realigned it. In order to do so, he practically had to take it apart in my mom's living room. He also noted that the cushions that came with it were not the correct ones and we should have received a firmer set with this sofa. He said he would put in an order for new ones which would take about six weeks to receive. That was our first tech visit.

Approximately six weeks later, the new cushions arrived and immediately family members mentioned seeing no difference with the new cushions and within a very short period they too sunk into the frame! I wanted to see for myself and a short time later, I flew into NY to see my mom and they were correct. So again, we called customer service to complain and again they set up a tech appointment. This time the gentlemen brought with him 3 pieces of 1" thick foam that he proceeded to put into each new cushion and stated this would solve the problem which of course it did not. That was the second tech visit.

Not long after they too started to flatten and had sunk into the frame. Now we're forced to place bath towels under each one along the frame so as not to slide off onto the floor! Once again we called customer service. However this time, I refused another "repair tech" visit and insisted they send someone to actually inspect the sofa as the problems I felt were more than poor cushion quality. The bed frame in back had fallen to the floor and the sofa was not properly aligned. After much haggling, this person agreed they would send a supervisor to inspect the sofa bed who then would submit a report to the company after which time they would make a determination as to whether or not they would refund our purchase price toward the purchase of a different sofa bed from their store or continue to try to repair what we had. That was back in November 2009 after many phone calls and an email to their online customer service, an appointment was set up.

On December 8, 2009, they sent a "supervisor" and while he was at my mom's apartment, I was in Colorado. I spoke to him on the phone and asked about what he had found. He did talk about the cushions being incorrect for this particular sofa which we already knew. However, he also asked if the previous technicians had ever removed any springs and to which I said to my knowledge they had not, which I stated. He further said that 3 springs were missing and should have been in this sofa from the very beginning and if they had not been removed then they were never installed. He also mentioned that there was very little padding in the arms and that he could feel the wood beneath which was unacceptable.

I asked if I thought it was worth repairing and he said he was there only to inspect and submit his report, the company would make the final decision which should take from 1 week to 10 days after which time someone would call me. After three weeks, I still had not heard and I again called customer service and spoke to John. He informed me that the report only mentioned the problem with the cushions and minor issues with the padding in the arms all of which could be repaired! I was floored as I knew what the man who wrote the report told me he had found. What about the report that he was submitting?

I explained this entire conversation I had had with him to John. I told him that someone had dropped the ball. I asked what happened to the missing springs that were never installed? Of course, there were no answers and I insisted that we would not stand for any more taking apart and putting back together of the sofa. I explained the situation with my mom and told John that we did not want a refund we only wanted a credit toward the purchase of a different sofa as this one was a lemon and poor quality. I admit I was very angry and frustrated by this time as it had been nearly a year, multiple repairs and replacement parts. Not to mention the untold number of frustrating runaround calls and promises from the deceitful customer service department.

As of 01-08-10, I was finally put in touch with a supervisor named Meryl, 1800-xxx-xxxx, ext xxxx. Again, I went over the entire series of events and she assured me she would have an answer by the end of business that day. Just as all of the customer service personnel in this company, she did not keep her promise. As of today, 01-13-10, I still had not heard back from this supervisor so I called her. She immediately answered and of course had no idea who I was. Once informed, she stated that she had just received an email that said the company would not do anything more than send out another repair tech!

When I asked her how this tech intended to put more foam in the arms. She said she had no idea. I asked her to please think like a human being rather than a company person and put herself in mine and my mom's shoes and understand how patient we have been; she said that the decision had been made. I asked to speak to the person that had sent the email and made the decision and she said she could not do that but that she herself was not going to replace the sofa. Again, I stated that I would not allow anymore tinkering as this is what I felt they were doing. She said I was once again refusing repair service as I had done on 12-08-2009 which shocked me!

This was the "supervisor" visit mentioned earlier. She claimed her company had no such policy. This man had been sent for repairs only and his report which she claimed she had in front of her stated we refused his services! That was the last straw. I was done trying to reason with this company and their people. They simply do not care nor do they ever intend to do anything more than keep sending technicians to my mom's home to keep tearing up a sofa that is not worth fixing. That or they are hoping I will become so frustrated and just give up and walk away. I informed Meryl the supervisor that I was going to report her company and her personally to the Consumer Affairs Department as well as the Better Business Bureau. Her reply was to call her back if I change my mind!

My sister and I spent over $900 on this sofa. My mom is on a fixed income and cannot afford one and we did what we could afford to do. My expenses for travel to and from NY to share caregiving responsibilities with other family members so we can allow my mom to remain in her own home are very high not to mention the long stays there that take me away from my own home life and spouse. The stress of this matter not to mention all of the time spent trying to settle it is not necessary as the company could have done the right thing by now. Also at 82, my mom does not need the added burden of this in her life.

At this point in time, we would much prefer a full refund to purchase elsewhere rather than from this same company. Please, can you assist us with this matter as we have hit a dead end.

I need to complain Jennifer Convertibles for their terrible service and terrible furniture. I do not recommend anyone to buy furniture from them. Even IKEA furniture is better than them.

I bought a sofa set from Jennifer Convertibles San Mateo, CA location on Oct 09. In just 2 months, the springs of the sofa are having the squeezing noise and the middle of the sofa goes down deeper than it supposed to be when sitting on it. It's getting extremely not comfortable to sit on and my back starts to get hurt. This is too ridicule. On 2 months, the sofa is broken. I can't believe this is even worse than IKEA furniture. I am extremely disappointed. The manager said the sofa has a year warrant. I called Jennifer Convertibles customers service and the tech people comes 3 weeks later. But at the end of the "repair service", he said he could not fix the springs or the noise and it's up to Jennifer Convertibles manufacture to either fix or change it for us. He said someone will call us for 7 days but no one called us. I called their customer center and I got hold for 15 minutes and the rep. finally told me that there is NOTHING they can do. Based on their policy, the manufacture said there is nothing wrong with the springs. Although, they are making noise! I called back the manager and the manager said there is nothing he could help!

This is a terrible experience. I paid over $800 to buy a Sofa set and it is broken in 2 months. Although, the agreement in the back of the receipt said it's under 1 year warrant, but Jennifer Convertibles refused to do anything for it and said there is nothing wrong! What should I do with the broken, not comfortable sofa that makes my back hurt? I just got that in 2 months. I am so angry and disappointed with their service.

I called the store clerk, who told me she would investigate. Two weeks or so later, I received a call back and was told the broken part would arrive in another three months.

After contacting customer service to let them know that I did not agree with the work going to be done, eventually the replaced the entire inside of my couch. The service tech then said that I should put throw pillows inside my couch to prevent this from happening again, why I don't understand. He then said that the matress that came with the couch was not sufficient and that the problem would occur again. A few months latter I recieved by mail my new cushons for the couch, which I installed. I then sat on the couch and realized that it became so uncomfortable that I could no longer enjoy the use of the furniture. I am currently trying to get a replacement but am getting the run around. The constant promises of returned phone calls, leaving messages are driving me mad. I just want a usable couch for my family to enjoy, which is what I thought that I was getting from the beginning.

Orignial crdeit card charge of November 2 still has not been reversed by November 17 despite numerous assurances that it would. I am now disputing the charges with my credit card company.

i purchase a leather sectional in feb, 2006, approx. 13 month later the frame started coming out the back of the chair, i called the sales person laura, and explain it to her she stated that it would be no problem and had a technician come out. the technician came out and order a component. the technician came out to instasll it, but he stated the color was wrong and order another one. needless to say he said this color was wrong also. i relayed the info to laura, and she stated that the technician stated that i refused to have it install, that is an untruth.

i try to get it resolve with numerous phone calls, laura stated she would get back to me, never did, and eventually transfer to another place i was told in sept 2008. i've spoken to numerous people at the main office, no resolutions, rudeness, and false accusations against me. i have requested to have some stains remove off the furniture, which i purchase the upholstery shield, nothing has been done, i feel i have been cheated out of my money. please help this is truly the short version. thank you.

On Saturday, August 9 my mother and I visited a Harlem, New York store (#HNY) to discuss other options under her lay away agreement. (My mother eyed another furniture item in your store window.) So we decided to get clarification as to whether or not her current lay away could be transferred onto the other item in the store. The district manager, Gill E., explained to me that he could not authorize a transfer of this nature. He did mention however, if we were ready to purchase the new furniture piece, the monies could then be applied from our lay away agreement.

Although disappointed, I completely understood the store policy and rather asked if he could write the product name of the new item she was interested in. (We would revisit the new item some time in the future.) My mother and I remained in the store to browse the floor. As we were finally making our way out of the store my mother had one more question for Gill. She asked him the same question that I had asked Gill earlier. Now, I had already explained in detail earlier the answer Gill provided yet unfortunately, my mother did not fully understand. I was at the front of the store and I noticed Gill motioning with his had and mouthing "please help me."

I walked over and tried to explain the store policy to mother once again. My mother sincerely stated that she still did not comprehend. She asked Gill once again and he quickly said "I am not going to repeat my self. I already explained this to your daughter!" My mother tried to ask again and stated as well that she honestly did not understand. However, Gill appeared to be at his wits end and repeated loudly that he already explained himself to me earlier.

Due to his impatient behavior, his tone, and the volume in his voice, my mother yelled back at him. Gill commented that he would not tolerate her behavior and would offer her a full refund. I stated to Gill that the payments were made by me and a full refund would not be necessary. I assured him that I would be willing to continue with the payments on her behalf. Gill would not have to deal with my mother any more from this point forward. Gill agreed. Gill even went on to say that he never had a problem with me.

I left the store that Saturday with the impression that we both agreed - no refund was needed - business will remain between Gill and I until the furniture is fully paid and delivered. My mother and I received a call the store and informed us that a full refund was now being prepared. I stated the sales rep that I was confused because I walked away with confidence on Saturday that the lay away agreement was still valid and the disruption was over. The store rep said that Gill was not satisfied and he would rather not do business with her at all. In response, I asked to speak with their Customer Service department to submit a written complaint.

I have tried to contact a Jennifer Convertibles complaint department but unfortunately, I was constantly given the run around. I sent an email stating my account and asked that the Company recognize the role that their employee played that Saturday afternoon as well. I am aware that my mother over reacted and he had the right to refuse her business due to her behavior. But should customers be shunned simply because they do not understand store policy? Should it be okay for an employee, rather a district manager, to dismiss questions he/she may not be in the mood to answer?

Should Gill be given the leverage to dissuade a customer from seeking another avenue to submit a complaint simply because he is the district manager? This is not best practice. This is poor salesman ship and a poor representation of Jennifer Convertibles Inc. In addition, every Jennifer rep I spoke to mentioned that there is nothing they could do. First, the store employee said Gill was on the only person to give a complaint to.

Second, the Warranty Deptartment said that nothing would probably happen. Third, a Customer Care rep said that Gill was the only person to speak to and there was no one else. Give me a break! I was finally able get a number to the VP of Sales. I left him a message. Still no reply. The Harlem store returned our money. But it is still unfair that they walk away with the advantage. They don't want to be accountable for their actions. What ever happened to good Customer Service?

I am writing in response to information regarding the fraudulent charge on behalf of Jennifer Convertibles. I am continuing to refuse to pay for these charges because Jennifer Convertibles cannot justify them. Jennifer Convertibles continues to claim, without proof, that they tried to deliver the furniture when clearly they did not. Not only did they not deliver the furniture but they also never discussed redelivering it with me yet are still claiming I owe multiple delivery fees.

The following is a written summation of the events that began on the 18th of February and is presently still continuing. On February 18th, I purchased a 6 piece living room set from Jennifer Convertibles. The sales associate, Marta, checked the delivery options and said they would be able to deliver all of the items on Friday, February 29th between the hours of 9:00am and 5:00pm. I responded that because of the laws governed by the condo association, I would be unable to accept any furniture delivered after 4:30pm.

On Thursday, February 28th, I called the Jennifer Convertibles location I purchased the living room set from and asked to speak with Marta. I was told that Marta had been fired the day before so I spoke with a new sales associate (Marta's replacement). Once again I alerted Jennifer Convertibles that because of the laws governed by the condo association, I would not be able to accept any furniture delivery after 4:30pm. She confirmed that she had made a note for the delivery personnel and that the living room set I ordered would be delivered on Friday, February 29th between the hours of 12:00pm and 4:30pm.

On Friday, February 29, 2008 I had to take the day off of work in order to wait for the delivery. I called the Jennifer Convertibles location I purchased the living room set from at 11:52am, 2:24pm, 3:29pm, 3:40pm, 3:52pm and 4:08pm and spoke to the same sales associate. She kept telling me the delivery truck was in route to my residence and that I would receive a call when they were outside. By 5:00pm, the living room set that I ordered was still not delivered and thus, broke the agreement I had struck with Jennifer Convertibles. The same associate told me that they would deliver the items tomorrow, Saturday, March 1st.

On Saturday, March 1, 2008 I once again waited around all day for the furniture to arrive. I called several times (10:35am, 11:16am, 12:06pm, 12:51pm, and 1:34pm) and each time the same sales associate told me she would email the driver and check the status of my order. I asked to speak with a manager and was told there was no manager available at this time. I asked for a phone number for the driver and was denied this information as well. After hours of waiting and getting no answer and no sympathy from Jennifer Convertibles, I went directly into the store and asked for the number for the regional manager or someone I could speak with at the Corporate Offices. I wanted a direct answer about the whereabouts of my furniture. The sales associate told me she would not give me any numbers. I said that if she could not give me an answer on where my order was or provide me with the first available delivery date that worked with my schedule; I would expect a full refund. The representative agreed and told me she would have an answer for me first thing Sunday, March 2, 2008. She said if I did not hear from her, she would grant me a full refund.

On Sunday, March 2, 2008, I had still not heard back from Jennifer Convertibles. I called at 11:21am and no one answered the phone. Therefore, I returned to the store and asked for my full refund. The same representative who I spoke with the previous day told me it was not Jennifer Convertibles policy to issue refunds. She told me that the next available delivery date would not be for another month. I told her that I would not accept the furniture delivered at this later date and that if she would not give me a refund, I would call and contest the charges with American Express. On Sunday, March 2, 2008, I spoke with the customer service at American Express and told them I'd like to dispute any and all charges from Jennifer Convertibles as I did not receive the merchandise I bought and as Jennifer Convertibles is a corrupt and fraudulent business.

Without any warning, I received a call from Jennifer Convertibles on Tuesday, March 4, 2008. A new sales associate whom I had not talked to previously, told me that delivery of my furniture had been rescheduled for the following day. I explained the situation to him and again reiterated that I would not accept anything from Jennifer Convertibles at this point and that I had already contested the charges with American Express. A few minutes later Adam W., with Jennifer Convertibles, called me. He claimed he was the regional manager for Jennifer Convertibles and heard there was a problem. I once again told him my story. He then apologized for my inconvenience and told me that once he received the disputed charge from American Express he would credit my account for the full amount. Let me say again, I am still disputing these charges with American Express.

In conclusion, I never received the furniture I initially ordered and I will keep disputing these charges from Jennifer Convertibles until they are taken off my account. Jennifer Convertibles is a corrupt corporation and you will see evidence of this in the enclosed materials. In hindsight, I should have checked Jennifer Convertibles out on the web as the web is full of complaints and Attorney General actions against these people for deceptive practices.

I am continuing to refuse to pay for these charges ($610.00) because Jennifer Convertibles cannot justify them. The facts are that I never received the furniture I originally purchased and per my conversation with the Regional Manager and my initial conversation with the store associate, I should receive a full refund.

The experience was terrible, we invested in the furniture for long term usage. We spent more than $2,500 for the original furniture, and it cost us half of that amount to have it repaired. Unfortunately, after 2 yrs, we must purchase a new sectional because the seems of the furniture has separated any other areas of the couch. We been told that the material was rotten when we received it.