IKEA

I ordered kitchen and had it delivered from Palo store. Trucking company (Ikea subcontractor) dropped off boxes and would not wait for count. Items missing and items we did not order arrived ($8000 plus). I could not find anyone at Ikea in charge. Seemed as if all Indians and no chiefs. Very nice but no authority or definitive action over three weeks to resolve matter. So I asked for full refund and started over with to order this because Ikea could not resolve order problems. Ikea would not allow us to re-order without going through Traemand Inc. To date I do not have invoices from Ikea that correspond with the order (2 kitchens, 5 baths). Awaiting invoices from Traemand. This has been 7 months and still unresolved with Ikea.

I bought the wardrobe from Clearance Corner in Lakeside. I paid for delivery. I've been told delivery is not insured for any damages because it goes unpacked. Next day the wardrobe was delivered, but was missing wardrobe door and 2 wired baskets. I called customer service and have been told to wait for the call back as they need it to check. I wait all day and no answer. I came to Lakeside store customer service and was told they can not to do anything as it was not insured. I could understand basket was missed by mistake, but the 2.45 m door? Excuse me. Other complaint for delivery men. One of them was so rude and unhappy. He dropped on the floor. I asked to put in the place where I wanted. He shouted on me and talked rubbish. Disaster!

My IKEA chair cracked when I leaned on it while I was on a phone. The back of my thigh was left with some scratches due to the crack and I fell back to the floor. The chair was bought only for a year. I am 72kg, 1.72m at height. I thought it would probably be the plastic quality, so I wrote to IKEA, asking them to call me for product improvement and here is the reply with an wrong word:

On January 31, 2012 at about 1pm, my mother and I went to the IKEA in Red Hook, Brooklyn to purchase a few things we needed for our Day Care businesses as we always do. Before we started shopping, we decided to eat some lunch so we first went to the cafeteria to eat. We spoke to an employee serving us. He had the only look on his face and spoke to us as he was upset with us because he never asked us what sides we wanted for our order. So, that is how it all began.

Then after eating lunch, we went to collect our furniture, and pay. I had about 4 carts and my mom also had 4 carts of furniture. We took all the carts to the cashier and separately made each purchase. My mother paid about $800.00 and I paid about $1,200.00 for my items. My mother questioned me about the amount. She noticed that the cashier over charged us on 8 children chairs. The security told us to go back and request her to make the corrections and return the money paid. My mother spoke to the cashier to return the amount in cash, but the cashier kept telling us that could not be done. The cashier then took us to customer service to deal with her error. As my mom and I were discussing the horrible experience we were having with the personnel working and the attitude everyone was giving us. Then the cashier returning the funds also told us a few words and told me to calm down.

At this point, we were so tired of the attitude given us by most of the employees we confronted on this day. So after that, we put everything in a van and went back up to the cafeteria to get something to drink and eat because we were told that after the purchase of 100 dollars or more IKEA lets us eat free. We went to the cashier to pay but we started showing her the receipt, she said, "Excuse me, what are you doing?" My mom began explaining what was told to her down stairs about free food if we purchased more than 100 dollars on the day of purchase.

The cashier began explaining that we had it all wrong but with eye, head and body moments and a very sarcastic tone. So at that time, she told us that it had to total no more than $20.00 before taxes for each receipt. So, we tried to separate each to total that amount. After that the cashier got upset because we wanted to remove some orange juices from the purchase after she had ringed us up. The cashier stated "now she had to call a manager", with an attitude in her voice. That's when I gave her the same tone and attitude and asked her what's your attitude and the facial and body moments about. I told her if she can't work with people, she needs to get another job. I faced her to her face at that point the cashier got real nasty in my face so I cursed at her, she then approach me cursed right at me and I approached her and asked her what she is going to do.

I was so tired of all the experiences I was going through on this day after purchasing more than $2,000.00 in their store, I deserved more respect than I received on this day. My mother asked my male friend to take me downstairs as she paid for the food. As I was being held by a male friend, so this situation wouldn't get out of hand or physical, the cashier ran out of her register and tried to attack me from behind. I told her if she approach me I would hit her right back, the cashier and I continued with our verbal comments back and front. The food manager arrived to the register and observed the cashiers behavior, he then asked her to stop and go to the back, but she continued. I went downstairs as my mother paid from the food.

In conclusion, my mother went back to customer service to get her credit or refund for the food. That's when 2 police officers approached my mother, my friend and me. They stated that the store manager wanted me arrested for being a menace at the IKEA store in the cafeteria area. After explaining that words we said but no physical contact was made by anyone. I was then given a trespass warning and told never to come to this store or I will be arrested. I want action done to this cashier for her unprofessional behavior. I want a full investigation done on this matter and I want to appeal this trespass warning. I want this handled promptly and efficiently. I can be reached at **. If I don't hear from anyone in a timely manner, I will have no choice but to contact my attorney.

This is the email I sent toIKEA corporate and the store manager.

"I purchased a desk, Galant crnr tbl, on 29 Jan 2012 at 14:14 pm (EST) at your location in Conshocken and paid for delivery and assembly. This was scheduled for 10- 2 pm today 30 Jan12. A gentleman called me at 9:06 am today, 30 Jan 2012, from the following number, (856-). He informed me that he would be delivering the desk in 20 minutes, outside of the time originally scheduled. He arrived at 9:37 am with one other gentleman. Upon arrival, the team assembled the desk and when they flipped it over, they explained that the scratches in the attached pictures were in fact not scratches but rather tape residue on the desk and to use furniture polish to remove it. Not paying too much mind to this, I signed off on the papers and they left.

I tried to remove the "tape residue", however, it did not come off. They were scratches. I called IKEA right away due to this. I called IKEA at 10:24 am and explained the situation to a woman named Brenda, (610-). I also explained that I didn't want the desk. It didn't look like what was in the store and was much too large. She explained that it was no problem and to call UX to schedule a pick up and that I would be able to follow the truck back to the store for a refund.

I called UX after I spoke with Brenda and spoke with Desiree at UX- she explained that I would need to contact IKEA because I was given incorrect information. Desiree at UX gave me a confirmation number of **** and explained someone would be giving me a call back but she didn't know when. I called IKEA back and spoke with a woman named Sylvia and explained the nature of the situation. She was unable to assist and I asked to speak with a manager.

After I spoke with Sylvia, I spoke with Glen, a senior advisor, who gave me a runaround. I explained to him that the UX team took all of the original packaging as well as all of the Allen wrenches so I could not disassemble the piece. He stated that I could not return it because it would be considered "used" since it was assembled already. He finally contacted the store manager, Luz or Louise. Glen explained that the store manager agreed to give me a full refund and I would need to go to the store to present my ID so that they could schedule a pick up or I could choose to disassemble it and bring it back myself since it may take time for UX to bring it back to the store so I could get my refund. I was given a case number of ****. He did not mention any fee for pick up what so ever and I'm sure you will find that in the recording of the call as well.

I proceeded to drive to the store and spoke with a woman at the returns and exchanges department and she called down Luz. Luz was extremely rude and was not willing to listen to the situation or realize that I was being directed to a number of people who were all apparently giving me incorrect information. Luz proceeded to tell me that I would have to pay an additional $59 for UX to come out and pick the desk back up or I could call Enterprise and rent a van or I could disassemble the desk myself and bring it back. She gave me a manual and a packet of Allen wrenches. I explained that I would not have asked for delivery and assembly if I could do it myself. She said there was nothing more she could do for me. I requested a corporate number and she explained that she was the store manager and there was no other person I could contact. After asking her repeatedly, she wrote down on a piece of paper the following number: 1-800-***-IKEA, I have this piece of paper.

I paid the $59 for UX to pick up the desk in efforts to get the desk refunded back to me as soon as possible. Brenda assisted in scheduling the pick up at the delivery counter. This was scheduled for today, 30 Jan 2012 between 5- 9 pm. It was getting late so at 7:15 pm, I called UX to make sure they were still coming to pick up this desk so I could get my refund. I spoke with Elizabeth and then Frances *, a supervisor at UX. She explained there was nothing she could do. The driver didn't have the paperwork and was not going to come today as scheduled. She routed me to the dispatcher named Ron * ****. Ron apologized and also explained that no one could come pick this desk up but would be able to tomorrow, 31 Jan 2012 between 9-1 pm. Having no choice, I said fine. I asked for his direct extension so I could speak with someone in case the company didn't show up again. He explained that he was off tomorrow and another person I could contact is Ralph * ****.

After an enormous amount of frustration due to dealing with this situation all day long, having to take off work, paying an extra $59 for UX to come pick up the desk and UX not showing up, I decided to call IKEA back at 7:30 pm. I spoke with Nadine who put in notes in case number **** even though the case was closed. I explained that I was on my way back to the store for the second time today and third time in less than 24 hours. She apologized for the way this situation was handled and explained that she spoke with the store manager Tim and I would be getting all of my money back and when I came back to the store to ask to speak with Tim.

I again explained the situation to the store manager Tim who was the only person in this entire situation in addition to Nadine who showed any type of customer service and support. He apologized for the situation and explained that the full amount for the delivery, assembly, desk and pick-up would be refunded. He then went to the back room to speak with Rulon. Rulon then came out and explained he heard about the situation from Luz and she did not mention any scratches on the table. After speaking with Rulon for half an hour and being at the store from 8:00 pm to 9:15 pm, Rulon finally decided to credit me back the $59 I paid for UX to come pick up the desk since they never showed up. He explained that once the desk was picked up and came back to your store, he would assess the scratches and determine whether the $104.94 I initially had paid for delivery and assembly would be credited back to me.

He explained this may take a few days as he would not be sure when the desk would be returned to the store. I again asked if there were any further escalation pathways as I have been dealing with this since 9 am this morning. Finally at 9:05 pm, he gave me your name and contact information. He again explained that there was no corporate number or corporate contact. He did not seem to believe the table was scratched since I had signed off on the papers from UX and he did not hear about it from Luz. I told him I would email the pictures right when I got home and I also showed him pictures that I had already taken while I was in the store. The pictures I showed him in the store did not capture the scratches clearly which is why I said I would email the pictures when I got home.

There have been an enormous amount of errors and lack of customer service demonstrated by your employees and I am extremely frustrated by this situation. It is clear that not everyone is well rehearsed on the policies and procedures that IKEA has nor have they successfully completed the appropriate training. I have spoken to over 10 people today in reference to this issue. I had not even had this desk for an hour before I called IKEA to report the issues. At this time, I haven't even had this desk for 48 hours. This has taken me all day and this has been an awful experience.

I am so upset by this situation and again am thoroughly disgusted. Your employees all provided different information that turned out to be incorrect and were not able to assist me. I am extremely frustrated that this has taken me all day and I have missed my meetings scheduled for today due to this. In addition, I have to be home again for UX to pick this desk up tomorrow between 9-1 pm. I would like a full refund of not only the desk $180.20 but the delivery and assembly fee of $104.94 of all of this stress and runaround I have had to do all day today with your company and UX. I also would again for the 5th time, ask for the appropriate escalation pathway from here. I want to know the corporate contact information as this situation was not handled appropriately.

My personal cell number is (301-). I would also like to schedule a face to face meeting with you to discuss all of this and present you with the allen wrenches, instruction manual I was provided and a number to customer service I was provided written by your store manager Luz, who repeatedly explained she was the only person I could contact.

Thomas *, store manager has not returned my call after sending this email. I have sent an email to corporate and called corporate customer relations as well. I went to the store again this morning 31 Jan 2012 after the delivery company finally picked up the desk. They explained they would only refund the desk and would not refund the delivery and assembly fee of $104.94 after the team delivered a defective product and having to go through this entire situation. I am so upset and have had to miss work because of this entire situation. One of the store managers threatened to call the police because I was calling corporate at their store and did not want to wait any further and just wanted to refund me the amount for the desk.

Wow. You're absolutely right. Imagine a company using sex to sell their product. What has the world come to?

I wanted to make a complaint about the commercial IKEA is using to sell its products. The guy and the girl plan on using the countertop as their place of intimacy. I find this advertisement extremely distasteful and am very disappointed that they revert to using inappropriate sexual content to sell their products. Shame on you, IKEA!

Not sure if I have the right site. I love Ikea and love to shop their stores. I am however fed up with the TV ad about a couple who plan to use their counter top instead of going upstairs. This goes over the line of decency and is offensive especially trying to explain it to kids. This is shown at early evening hours.

Never shop at Ikea! These people are fraud! First, anyone with an Ikea credit card account has definitely experienced this situation once or twice. They make your online account not working so you'll be unable to log in. Then they charge you a late fee and make your account back to work again to pay the payment + late fee. Yes, That's true! This perfect scenario made me pay back more than $980 so far on a simple $800 purchase!

Second, they require "Original Receipt" after years of purchase to provide warranty services which, in most cases make the warranty practically out of use and in case you keep your receipt in years (which I did and the receipt texts faded away and became pure white paper), they'll not grant you warranty case and will not repair your furniture.

After borrowing a friend's truck and driving two hours in the rain, I discovered that the bed I wanted required a center brace that was out of stock. I bought the bed anyway and the store shipped the remaining part to my house. My wife and I decided that we didn't like the bed (Malm High) and returned it. Everything seemed to go well except for the fact that the refund to my credit card will take a week to be credited back to my account. I find this particularly insulting because when making a purchase with a credit/check card, the money is removed from the purchaser's account before the customer has gotten out of the store.

My Nutid oven was installed on Nov 23, 2011. Today is Dec 3, 2011. We have used the oven for one week now. I went to self clean the oven yesterday and now the oven door is locked and not working. Power at circuit breaker is good. Ikea and Whirlpool need to remedy this oven self clean problem as I have now seen other people having the same issues. If the oven has a self-clean function, it should work properly! Otherwise, take the self clean out of oven capability.

I purchased two table lamps (Asele) from IKEA in Cincinnati, OH. One of the lamps is defective and has a faulty electrical connection. I've spent two hours on the phone with IKEA tonight trying to get it resolved. The store I purchased from is a 4-hour drive from my home. Interestingly, selecting their customer service option on the phone resulted in me waiting more than an hour on hold. And as soon as I selected the "place order" option, I was connected to someone immediately. IKEA does not stand by their products and dealing with them is more hassle than it's worth. I'll be doing my purchases at stores other than IKEA from now on.

I rented a truck to pick up a sofa and a loveseat from Ikea Vaugan. The loveseat turned out to be defective, the holes did not align to put a bolt through. I called the Ikea number provided and was told by the Dispute Resolution representative that they would replace my piece free of charge and delivery would be made in three to five days. I was given a file # **.

Next day, I called again. I was once again passed on from person to person. I was finally told that it could take another 3 to 5 days for delivery. I told them that was unacceptable. He said that is how it works at Ikea. I called again and talked to another person, who said that I should have delivery by tomorrow.

Today, November 24, 2011, when I did not get any call from them, I called them and talked to Dianne in Dispute Resolution. She put me on hold and hung up on me after 15 minutes. I dialed second time and talked to Hendy. After a long delay, he came out and said that since I did not have Ikea deliver my sofa originally, they would not be delivering it to me. I asked him to read my file, that I was promised delivery by Dispute Resolution Department. He agreed that the person on their end had made a mistake. But they were not going to do anything about it. He refused to allow me to talk to a manager or give me a phone number or address of corporate office. In fact, telling me that he, himself, was not aware of corporate office.

He could not give the number for the manager of Vaughan store either. When I told him that I am going to complain on internet about my treatment, he said, "Go ahead, it does not matter. We have many satisfied customers." Now I'm stuck with a defective piece. I'd have to pay extra to rent a truck to exchange it, especially after 10 days after Ikea's own dispute resolution rep told me that it would be delivered to my door.

I ordered online. Although, I set up the delivery just fine, and they called while on their way. I received zero calls when they arrived. They said they called, and although I received the earlier call saying they were on their way, I never received any calls after that. I called the delivery company about 45 minutes after they said they were 30 minutes away. No answer.

So then I called Ikea. They say they couldn't get a hold of the delivery company either. When I called Ikea again, they told me it had been delivered and signed for by "Alex" and sent me on a wild goose chase. I called Ikea a third time, and this time I spoke with Jessica who told me that I owe them $50 for redelivery.

I explained that I received no calls after their arrival, and that I've been trying to chase this up for several days now and have not been able to make any progress. A $50 redelivery fee seems a bit unfair given that I didn't receive the calls and I've been doing all that I can to sort things out. In return, the delivery company has not been answering their phone and Ikea has made me call them 3 times and given me incorrect information and sent me on a wild goose chase to track down "Alex".

Jessica was not in the slightest bit understanding or sympathetic. Instead, she was pedantic and verbose. She spent several minutes whining that they had followed all of their procedures. After a while, I had to interrupt her very forcibly just to get a word in edgewise. I explained that I understood what was going on and that there was no recourse possible. I asked, "when I pay the $50, when will the items be delivered? " This triggered Jessica to give me another long, whinny speech about how there is no way for her to know that and she can't "schedule a delivery because what if no one's there?". I had to interrupt her again and say that wasn't what I was asking, I was simply hopeful that she would know something about how soon a redelivery could be scheduled. She said she didn't have any idea. Finally, she transferred me to another agent so that I could pay the $50.

We've all dealt with frustrating situations with companies on the phone before. It's never fun, but even when the company doesn't compromise and try to make things right, the personnel are typically at least professional. Jessica at Ikea are unprofessional, unhelpful, and whinny in the most enraging way. It's given me reason enough to not only stop shopping with Ikea, but also to vent online. I hope my experience was uniquely poor and that Jessica handles other phone calls more professionally.

I bought a sofa chair about 2-3 years ago. The sofa item is 998.601.52 and it is a Lyksele Sofa Chair. The plastic part broke off; this is the part that connects the top of the folded part that comes in. I assembled it on page 7 of the assembly instruction AA-56892-7 (the man has his left wrist over the spot that this part comes from). It is cheap, all plastic part with plastic bolts which easily snap. IKEA store didn't help and sent me to the website, which just flatly told me it is not available. Also, the welds look like they are about to come apart.

We purchased a mattress for our sofa bed from IKEA. It contained a bedbug. I didn't realize it until I was bitten several times and my husband caught the bug. I am not sure how many there are. I am freaking out!

I would like to offer some comments on the quality of services offered by IKEA in Kazan, Russia. Being a US business school graduate and I am teaching financial management at the local business school, I consider myself an enlightened customer. That is why I observe with disdain how international companies (from City Group to OBI) lower their standards of services in Russian province to the level of their local competitors. Generally, it does not take them much time. However, there were two notable exemptions: McDonalds and IKEA, who, in my view, managed until recently to preserve the Western quality of services. Now the list is halved.

On October 3, I bought at the local IKEA two pieces of leather furniture-- a couch and an armchair (iSell: 335948245) for 61000 rubles. It is quite an amount by local standards. I immediately prepaid the delivery with delivery service of IKEA (delivery contract number **). However, the slip I received read entrepreneur Khabibullin **. No problems with outsourcing with me, now everyone tries to cut costs. The problems began later on the day of delivery (October 4). First, the guys who were supposed to take the furniture right to my apartment on the eighth floor began complaining about the cars parked at the entrance. I could not remove those cars anyway; besides the IKEA contract specified that the distance between the truck and the entrance has to be no longer than 60 meters; it was less than 30 meters, taking into account the necessity to walk around the parked cars.

The second problem was somewhat more serious. One service person, obviously in display of his good physical condition, tried to carry the armchair alone on his back. This display of masculinity ended abruptly with throwing of the armchair on the concrete floor with such a force that the ropes supporting the cover were torn. Later at the delivery desk, I was told that it was insignificant.

The third problem turned out to be much worse. The servicemen tried to force the couch into elevator designed only for passengers (the day before at the delivery service desk, I informed the lady in-charge about the absence of cargo elevator). After several forceful attempts and accompanied by screams of elevator service operator from elsewhere through the microphone, they resigned and forced the lesser piece the armchair into the cabin. I was offered to accompany the cargo alone. However, I was prudent enough to ask one service person to join me (we had to drag the armchair out of the elevator). It was the right decision. The elevator took revenge and stuck, taking us hostages of the IKEA-Kazan delivery services. In half an hour, the maintenance worker arrived, and after 40 minutes of captivity we were released.

The ordeal forced me into the conclusion that enough is enough; even the IKEA products are probably not designed to withstand such a barbaric treatment. I refused to accept the delivery without an IKEA representative. The furniture was carried away with the servicemen not trying to conceal their irritation. At the same time, I tried to call the IKEA service department in Kazan at (843)2768999. I tried twice; each time all the operators were busy, and I was offered to wait for two minutes (two minutes, then again two minutes). Eventually, I got to my car, and I went directly to the delivery counter, only to hear from the lady in-charge (the manager was elsewhere and was not expected to come back soon) that I had to wait for the truck with my furniture to come back so that the furniture will be inspected for any possible damage. ]

Moreover, I was told that the transportation service is not part of IKEA; therefore, I could not expect any other manager to solve my problem. Indeed, the delivery staff was dressed in red, while IKEA personnel in yellow or black. I kept insisting on seeing some IKEA official; so eventually I was directed to a young man in yellow, enjoying lively conversation with guys in red. Without introducing himself (one had to have eagle-sharp vision to read the name on the badge) the gentleman readily agreed that he was the manager in-charge, and fully confirmed what I previously heard from lady in red.

Since I evidently had plenty of time, I tried my luck in another way. I approached an IKEA lady in black. This time my problem was immediately answered. The lady called a masculine guy without a badge, but with an expression of extreme unfriendliness on the face. Feeling like an exposed shoplifter, I was accompanied to another IKEA official in yellow. The young, charming lady did not bother to introduce herself either, but this time I managed to catch her name-- Angelina. One more time, I described in details the events of the previous three hours of my relations with IKEA. With the security guy lurking behind me all the time, I was offered to file a complaint to Olga**, head of IKEA service department.

Here, I should offer my congratulations for IKEA in Russia for mastering centuries old Russian tradition of directing a complaint of some wrongdoing exactly to the person who is responsible. The ten days time frame for considering my complaint reminded of me the Soviet style management. The moment a customer parted with his or her money is the moment of liability creation for the customer. Besides, I have got some other questions for the IKEA management:

Why does Olga ** or anyone else in IKEA need my personal and passport data (to file the complaint I had to fill a special form)? You have my phone number and delivery address anyway. Why do you need the presence of security staff in quite common circumstances (a client complaining to IKEA manager)? There were a lot of people around, and I have never heard of high incidence of violent assaults on the IKEA staffs by the customers. By the way, as a member of the board of one local private industrial company, I will dare to share with you our experience; with the yearly sales of $100 million, we do not have security staffs--only guards at the entrances. This allowed us to reduce overheads, and improve the employee morale.

Do you really believe that a polite, as well as empty words of a well trained manager about making every effort to solve the customers' problem make a difference? As an international company, you should understand that profound dissatisfaction on the part of a customer is not his or her problem. It is the problem of Olga **, as well as IKEA as a whole. Is it not evident for you that even in retail business outsourcing, to the lowest bidder (that was my impression) can be as harmful as, say, in aviation?

Eventually, I asked for my furniture to be delivered by another team and that I should be offered an apology and compensation. The next day I got my couch and armchair; four sad gentlemen did their job properly, but no apology or compensation was offered. I am fully aware of the weakness of our judicial system. It makes it hardly to collect any tangible compensation from a huge company. However, it works both ways. No one can prevent me from using my experience to create a good case study about a large western retailer operating a shopping mall in one of the Volga region cities.

On December 2010, I bought a PAX wardrobe. The side is falling out and the shelf is falling in. After emailing them some photos at their request, the response was: "You are using a clothing wardrobe to store things other than clothing, thus it doesn't fall into the warranty."

The warranty only specifies a maximum of (12 kilograms) 25 pounds per shelf, and I am within those parameters. Nowhere has it said "do not store things other than clothes". In the photo you can clearly see what I have stored: packing material (peanuts and bubble wrap inside 2 clear plastic bins), a laundry bin with "clothes", an empty carry-on and, some boxes with VHS tapes!

I purchased a double bed from the Malm series three years ago. It held up surprisingly well, but about twelve weeks ago, little itchy welts started popping up all over my body in the morning. I assumed it was an allergy, and I was treated for it as such, but it kept coming back. Last night I got up the gumption to flip my mattress. Low and behold, the exposed pine slats underneath, were teeming with bed bugs-- so nasty. I love low prices, but these beds are nests for bedbugs. It is not worth any price.

I purchased Ikea products and had 36 items to be delivered. They wouldn't do same day delivery (as advertised) so I had to take a day off work. Then, they delivered 31 Items. This was August 23, 2011. After many phone calls and emails, I am no closer to getting this problem resolved. They have given me a case number but that's it. I am asking to be refunded for the items not delivered and to be refunded the delivery charge. 27 days later, I am writing this as I am on hold with them and this call has been going on for 17 minutes now!

I bought a dresser for my son from IKEA a year ago and paid over $400 for it. Then I spent another $100 to put it together. The dresser began falling apart after 3 months, so I glued it together. After countless attempts, the dresser keeps falling apart and now I have to purchase a new dresser. IKEA would not do anything to help me.

Do not buy dressers from IKEA. You will regret it. They fall apart because they are so cheaply made. It's true, you get what you pay for. Stay away from IKEA dressers.

We purchased furniture amounting to over $3,000 from this store and had it delivered to a new apartment. Because the furniture had to be assembled and we could only do that during visits to New York from the city where we normally reside, we assembled over the period of two weeks. When we got to the last item to assemble (a very large wardrobe, in many pieces), we found that it was damaged. We called IKEA and they gave us a "Case Number" and said someone would be calling us. The call never came.

After a week, I tried to contact someone about it after waiting on hold for over 40 minutes. When I finally spoke to someone in the correct department, they passed me on to someone else. The second person put me on hold for 15 minutes and then she told me that she was going to pass me on to someone else, but took my number in case we were disconnected in the process. Then she passed me to a third person, who also wanted to pass me on and, in doing so, disconnected me. I was not called back.

I tried calling the corporate offices. They called the Elizabeth store for me and they gave up, because they said that the wait was too long. In the meantime, my husband found a direct number to call and I called it. The person looked at our case number and all she did was tell me that even though our furniture was damaged due to no fault of our own, we would be charged for a pickup because we had waited more than 48 hours to inform them that there was damage from the original time the furniture was delivered. And to make matters worse, I am only able to order a pickup in person, in the store itself. This means that I have to make a special trip out of Manhattan to Elizabeth, NJ just to order and pay for a pickup.

I believe that IKEA is doing false advertising. We have bought the Waste Sorting drawer and bins, as displayed at your Homebush store in Sydney, along with the rest of our kitchen and the drawer does not fit when the plumbing is installed.

We have done everything. We are extremely disappointed. I have taken several photos, which I am going to upload to Facebook, as I don't want other unsuspecting buyers to get caught like we have.

This is the second time this has happened. We bought the vanity and drawers, as well and once the plumbing is installed, they don't fit either. This is false advertising, as they look great when on display, but then, they don't have any plumbing in them.

I am over this and will post the photos and text on Twitter and Facebook and anywhere else and tell, as many people as possible, never to buy them. I can't make a complaint directly to IKEA, as there is no process

I purchased a flat pack IKEA kitchen 5 years ago. I am a single working woman and believe me, my kitchen does not get torn up, it is hardly used! After 1 1/2 years, the doors and draw fronts started to delaminate and the white laminate that looked so nice in the display kitchen started flaking off. I had to pay someone to come in and remove all the doors, draw fronts and handles and IKEA replaced them saying it must have been a "bad batch" as it had never happened before. Well guess what, it has happened again. Am I going to pay someone to come in and disassemble/reassemble my kitchen again so I can replace this ** with more **? Probably not. I will just have to save some money again and this time, purchase a new kitchen that will hopefully not have to be replaced every couple of years. Don't buy their products, they are cheap and nasty!

We tried purchasing over $450 worth of furniture for our kids' room on the internet and we're to have it delivered on 08/29/11. The subcontractor said they couldn't make it to our home (mountainous area), even though Ikea delivers to our home the next day when we purchased furniture from the store. The subcontractors (located in Fullerton) said they couldn't come up here when we tried contacting them about when we could expect our delivery because they said there was construction on the road on the way up. We explained there were 2 other roads they could take if they had access to MapQuest or a GPS system.

Then we set up another delivery date. My husband waited all day for that delivery and they never came. My husband tried calling them and they refused to return his calls. We called the toll-free Ikea number and we're told they would have our furniture delivered on Saturday, 9/10/11 between 11am-3pm. My husband waited for the third time with no results. They had not called or deigned to come. I called Ikea's toll-free number last night and tried to explain our frustration and a woman named Andrea put us on hold for 30 minutes without taking any information or order number. We hung up and tried calling again and the same Andrea took the phone call at Ikea's toll-free number and before I could explain what had happened, and as I was asking her not to place us on hold, she cut me off in mid-sentence and placed us on hold.

My husband and I took turns waiting and between us, we were on hold for over 2 hours and 40 minutes and she never picked up the phone! We gave up at that point and hung up. This morning I called again, was placed on hold again for about 15 minutes and requested to speak with a manager. The manager informed that their delivery subcontractor had informed them that the furniture had been delivered! So still no furniture, 3 days down the drain and a huge phone bill awaiting us and a dishonest delivery company later. We recommend that people avoid purchasing the furniture online and instead do it at the store, which is what we are going to do in the future!

I purchased a pillow for $50. When I opened the pillow, the product was not at all what was on display in the store. It was thin, cheap, and flimsy. I could have bought this pillow at Walmart for $5, no joke. Conveniently, IKEA will not accept "used" linens--as in, anything that has been opened at all ever. So, in essence, IKEA's return policy allows them to package and sell linens that are entirely different from the product on display, and consumers will have no recourse once they realize that they've been duped because the products are considered "used" once that seal is broken. Beware.

On August 2nd, my family and I were very much disappointed by the poor service which was provided by IKEA employee Oralia. I have never been humiliated and insulted until this afternoon. IKEA's employee (Oralia) showed no high standards of quality service. As a matter of fact, she was so rude to the point that she threw my receipt on the floor. I told her, "With this attitude you should go home and I do not want to be served by you." She replied, "Why don't you go back to the Middle East. We don't serve people of your type."

My wife and my 2 sons, aged of 7 and 5, felt that we were discriminated against since we are Arabs. When we were waiting on the line to pay for our service, we noticed that she was fine with other customers (Americans). When our turn arrived, she frowned at us and her attitude began. I am consulting an attorney to see if this is a discrimination case.

I bought a MICKE desk on 21 Aug 11 for my little girl. I had it installed on 23 Aug 11 and realized that the drawer is defective. So, on 25 Aug 11, I brought the drawer back to IKEA. Before I go straight to return and exchange department, I stopped by the clearance center and I have seen that they have several MICKE desk with drawers being sold there. Then, when I went to return and exchange department, I had to wait for about 20 minutes until they finally called my number. I spoke to the representative about what happened then she went inside and got me a drawer for exchange. The drawer seems a bit worn to me so I went back to the clearance center. The MICKE desk showroom display drawer is missing so I realized that they exchanged the old display drawer to me. I was really upset so I requested to speak to the manager.

First, a man came out and he insisted not to exchange a new drawer for me. Then, he asked his manager to come out and her name is Janet. She didn't apologize for their defective drawer and she doesn't think it's a problem to use the clearance showroom display product for an exchange, "as long as the drawer is in working condition." She told me that if I wanted a new one from the box, I have to go back to get a ticket number and wait on a long line again. She was being very rude to me. IKEA should demote her and definitely send her back to more customer service training. She has no idea how to respect a customer and resolve the issue. Later, I requested for a duty manager whose name is Robert. He was very kind to resolve my problem and he gave me a new drawer without having me wait at the long line again.

In mid June, I purchased a bed frame and slats from IKEA. Within a week, I noticed bites on my ankles but attributed them to summer time pests. On July 4th, I awoke to a bug running across the bed and realized quickly I was not alone. Lifting the mattress, I saw a horror movie scene with bedbugs swarming into the porous, unfinished slats of the bed frame and running all over.

The company initially said they would replace everything and not to worry. Approximately 32 phone calls and 5 weeks later, they have answered my claim by denying it. They claimed I was the "only one" with this issue and therefore it is not their fault. At the time from purchasing the frame, I had no visitors, didn't go to the movies or purchase anything else new. The bugs were definitely from the frame.

If anyone you know or have heard of anyone that had this issue, please contact me.

My husband and I had dinner and we were not able to get on the first elevator so we got on the next one. We had purchased items and one of your large Ikea bags.

After getting off the elevator, my husband and I was single out and asked to check our bag. Now there were several customers in front of us and their bags were not checked. My husband and I felt discriminated against and felt we were being target for no reason. We had plans on returning to purchase a dining room table and chairs on our next visit. But that will not happen. The female searched our bag and other customers were turning around looking at the incident as if we had committed some type of crime. Was she just targeting "blacks"? Because that's the way we felt.

We will never shop there again and we will tell our friends about the way we were treated.

Ikea has no customer support. Their kitchen planner and other website functions do not work and you cannot get help from Ikea.

I bought$ 4,000 worth of cabinets and cannot obtain the design plans from their online kitchen planner. No help from Ikea and I'm stuck having to figure out where everything goes!

We went to Ikea Brooklyn on Saturday and spent the whole afternoon there. We had to wait almost 1 hour for the delivery to take our order and once we were almost done they told us that Ikea charged us US$50, more than what they were supposed to charge for the delivery and that there was no delivery of US$150, and so we had to wait again for the reimbursement.

We were supposed to get our things delivered by Urban Express on Sunday between 4 and 8 p.m. so we stayed at home and waited until 8:15 p.m., then we decided to call. When we tracked the delivery they said it has already been delivered. We never received it! We went to check with the security person in the lobby of the building and she said they came but we received no call and no ring or knock on the door in order to know that they were there.

On June 29, we found a carpet we really liked at IKEA in Paramus, NJ; the store sold out. We were told by the manager there that he would get more in about two weeks. We asked for the floor model and were told "no" because they are getting more in. We had purchased additional items in which we needed more after taking them home. So we went back to IKEA in Paramus the next day. The floor model had been sold. Talk about pissed.

We tried to find the carpet online but were unable to do so. We called all of the stores looking for it. We tried the Brooklyn, NY location but could not get through because the phone system was down.

We called the United States headquarters to see if they could help us. The young lady we spoke to did everything in her power to locate the carpet in the color we wanted. We also informed her of the phone issue at the Brooklyn location. She was able to get in contact with someone there. She conferenced us in with a woman named Jennifer (this was in the evening) at IKEA in Brooklyn who told us she had a floor model that we could have. She told us it would be taken down when we arrive but it was definitely ours. She said to just ask a salesperson when we arrived. I cannot recall the name of the young lady we worked with at headquarters but we spoke with her manager to give her high praise for excellent customer service.

We went to IKEA in Brooklyn on Saturday, July 2. It took us forever to find a salesperson on the floor; Jennifer was not in. When we finally found a salesperson, she said she would have to find out who can get the floor model down. The salesperson could not find anyone so she went to look for a manager to find out how to get it down. The manager (Mark) said that he could not take the floor sample down because there is a specific team who puts them up and they are the only ones who can take it down. They work 9 am-4 pm, Monday thru Friday only. Therefore, you will have to wait until Monday. We explained that we had come a very long distance (over 50 miles) to pick up the carpet and were instructed by Jennifer that we can come anytime and someone would take it down. We were not informed of any team. Mark insisted he could not take the carpet down. He then instructed the salesperson to take our information so that we can be contacted once the rug was taken down on Monday. Needless to say, we went home empty-handed and very disappointed.

We called customer service again to see if the rug will ever come in any time at the Paramus, NJ location and once again, we were informed of the only one available in Brooklyn.

Later that evening, my sister had checked her phone. She had missed a call from IKEA of Brooklyn at approximately 8 p.m. The salesperson we dealt with earlier had informed us that Mark took down the carpet himself and we could come pick it up today before the store closed. My sister did not receive voice mail until almost 9 p.m. Even if we had taken the call when it came through, we would not have been able to get there in time before the store closed considering our distance. We made the trip again on Sunday, July 3. We finally walked away with the carpet after having to ask two salespeople to reverse the carpet to the wrong side. No bag was provided and the carpet already had drag marks so we had to get a discount for the damage.

This may sound like whining to you but customer service is essential in any business. The fact the floor model at Paramus was sold and that Mark refused to take the carpet down while we were there then took it down himself later does not give me reason to continue shopping at IKEA. If this is the way you will continue to provide customer service, there will be lawsuits in the future. Times are tough and people are spending their hard-earned money to have a decent living while making the best of the situations they are in.

Thank you for you time and understanding...if you care.

I bought Expedit book case and Lack NN coffee table, both of them with incomplete parts. The bookcase does not have rollers and the coffee table does not have sufficient parts to fix it.

needed tressels for a table....called store and went on line, three times...each time on line and the phone call to store said they were in stock, in the store. each time went to store they were not there and not available (3 separate times went to the store). called the one line service of ikea and they basically said tough luck we won't do anthing about it... is this any way to run a store? wont go back again and would not advise anyone to use ikea

Today June 8th, 2011 I was shopping in your Emeryville store starting around 5 pm. I wondered around the store as I always do for about an hour. I ended up in the textiles section to buy fabric off the bolt. As I was standing there with my two children 4 and 9 the 3 employees started to discuss a car that had been robbed in the parking lot at ikea the night before. The woman speaking said that she had to have a small "mexican" walk her to the car that night because she was scared. The other gentleman (also and ikea employee) was speaking about losing 500.00 in the store a couple of weeks prior.

At this point in the conversation every other word from these 3 was "**" "mother **" and "*, **" and I must not forget about the "shot" the woman discussed (referring to the gun she stores in her trunk), so I grabbed my bolts told my daughters to stick near the blankets and set them on the cutting table, still not once has anyone asked if they can help me. I went to grab the 3rd bolt and all three walked away. I gave up and walked away. At the end of my shopping journey I had a return. I walked up the return woman with my ticked (7:30 Pm now) and she said,"You next" hmmm.

At this point I thought an ice cream was needed for us all. We were indulging at the front (near the exit) at a table when I my little ran to look at the bed in front of the store and tripped. I ran to help her with my older daughter and my brand new I phone 4 was stolen off of my table. Now where is security I ask?? I'm a single Mom shopping at IKEA because I can't afford to go anywhere else. I now do not feel safe around the employees with my daughters in tow and I surely can't afford to replace my i phone for 699.00. When I told lost and found they could really care less. I will take this further as I know to most it will be a joke. But for myself and my daughters is was a horrible experience.

Kitchen home delivery. I got a delivery of 78 pieces and unfortunately since I was busy with 2 little girls, I was trustworthy of the guy and asked him if everything is there. He assured me that everything was there and no need to count. If anything, call Ikea. I talked to Lisa and did an investigation and the outcome was, since I signed, there is nothing they can do. So now I have to contact urban express. The items missing are worth about $772.00.

I bought an oven at IKEA (Nutid oven 30") on October 22, 2010. It was installed in November 2010. When I used the self-cleaning function on December 26, the oven shut down and the door was locked. I called IKEA who told me to call Whirlpool. After endless time on the phone, I got a technician. He had to come 4 times with new parts; each time, waiting for at least a week between services. The oven ended up working a few weeks ago. Yesterday, I used the self-cleaning function again. Before the end of it, the oven stopped, giving me a message F02 on the display. I called IKEA, who told me they have nothing to do with it even though I bought the oven from them. I called Whirlpool and they confirmed that a replacement was out of question. They are sending a technician again.

My warranty will expire soon. I bought an expensive oven to get the self-cleaning option, but it does not work. On the web, I found other people complaining on IKEA fan website and on your website. What are my options besides contacting my lawyer?

I bought an office work chair from IKEA Burbank in December. It turned out to be very comfortable. When I tried to return to the same store (in brand new condition and within return limit), I was told that it had been "assembled," so they cannot take it back. This is insane. I had only put the chair on its base, that's it. What kind of assembling do you call that?

IKEA also claimed that I should have tried the chair before I bought it. Well, I sat in a demo for about 30 seconds at the store before the purchase. It's a used one, which has been worn in, I'm sure. When I had my new one, it was not comfortable at all. The manager at the Return Department was very rude and she couldn't care less. She said, "That's too bad. You opened the box and assembled the chair so we can't take it back." I told her that I'll take the store credit so I will buy something else but she would not listen. IKEA sucks on that! I will tell everyone to stay away from that store.

I would appreciate if you could please forward this email to the manager of the Costa Mesa store, as well as the regional manager for this area.

On 27 Nov 10, my wife and I shopped at the Costa Mesa store. We purchased some miscellaneous items along with 1x (#40133507) and 2x (#00133509). Prior to using the 40133507, we decided to return it, which was done on 1 Dec 10. We proceeded to use the two other duvets. At the time we made the purchase, we looked at the different duvets that you offered and decided to spend the extra money for the ones we chose, thinking it was a good functional option to have the ability to have the two different weights that could be used in summer and then joined for the extra warmth in winter.

After using the duvets for a period, we found that the design was defective and really just didn't work for us. Every morning, my wife was finding that the duvet had balled up and moved down to the bottom of the cover. We use the regular duvets that you supply on other beds and have never had this problem, in fact, we have never had this problem with any duvet we have owned over the years.

Based on our dissatisfaction with the product, we returned to the store with the duvets at about 5:00 PM last night. My wife handed them to the customer service rep who informed us that they were non-returnable due to California law. We explained to her that the design was defective and she asked us to wait while she had her quality team look at the product. About ten minutes later, she came back to us saying that they had not found any missing parts or problems with the product. But if we could give her more detailed information, she would discuss it with the bedding manager. We explained to her what we had experienced again and were then left sitting about another 15 minutes. She came back to us and informed us that the store was not taking the product back. At this point, I requested to speak with a manager.

About five minutes later, a man by the name of Carl came and spoke to me. He did not have his position within the company on his name badge and when he refused me the return of the product, I asked to speak to the store manager, to which he replied that he was the closing manager. I told him that I was very unhappy with the situation for a number of reasons. I informed him that the only time I became aware that the product was non-returnable was when I came to return it. This fact is not posted anywhere in the area where the product is located and was only to be found on the back of the receipt and in the returns department. This meant that I had no option in my buying decision before having paid for the product, and at that stage, all I was informed was that I had no option?

He told me that the duvets were open and available for me to have tried on the floor. I said to him how could I have tried it to the point that I would know how it performed when used in a duvet cover. He answered me that I could have done that. At this point, I told him that I did not come there to be treated like this and he needed to understand that I was not looking to just return something. I had paid a lot of money for what turned out to be an inferior, defective product and that I wanted to purchase the regular duvet. I informed him that I wanted to speak to his manager. He said that there was nobody that I could talk to. I insisted and he then told me that he would call the bedding manager to speak to me. I told him to call the manager but I did not wish to discuss it further. I wanted my money back.

About five minutes later, a lady came, apologized for keeping me waiting (first person in this whole saga to have done that). Her name was Yumiko. She told me that the company did not allow the return of bedding and pointed to the terms posted in the returns department. I asked where this information was posted in the bedding department and she tried to change the subject. I have looked and it is not posted there. The first time you receive this information is on your receipt after you have made the purchase. When I pressed her on it, she said that she had nothing further to discuss with me. I asked her to speak to her manager, to which she replied that she was the store manager. She walked away from me and left me standing there.

Nobody came to assist me so I got back into the customer service line. At this point, Yumiko came to me and said that I was not receiving a refund and that she would call the police. I told her she was welcome to. I told her that as a customer, I found the way I was being dealt with as totally unacceptable and that I wanted a manager or my money back. After waiting about another 15 minutes, my wife had walked outside to the car and had called me in tears saying that she was totally stressed out that the police were called. My wife is more important to me than any item and I informed Carl what the store had done to my wife and I was leaving.

As I was loading the duvets into my vehicle, the police arrived. I saw them speak to your loss control person outside the building and he then sent them to me. By this point, I was climbing into my vehicle. I had not threatened anybody or given them any reason to send the police after me. I explained the situation to the police. The funny thing is, one of them told me that your product is poor quality anyhow and that he doesn't shop there anymore. They also said that they did not appreciate your store using them as a threat. I am thoroughly disgusted by the way I was treated by your representatives. There are situations where one needs to consider the circumstances and if they are not able to meet the customer's needs, offer to escalate it to a manager or something.

As your customer, I felt that I had a legitimate issue, which was not being answered. They answered it by calling the police on me. The police found it ridiculous and so do I. I still have two duvets that I wish to return. I would appreciate if you could arrange this for me and if at all possible, in a manner that a customer might deserve to be treated. As for Carl and Yumiko--a bit of counseling in customer relations might be recommended. My wife and I have purchased from the store since it was opened and it is quite amazing, surreal and quite unacceptable to have experienced the treatment we were met with last night.

I emailed **, requesting that she forward this letter to her management and I have had no response. Ikea have specifically set up their management structure to prevent their customers experiencing problems from doing anything about it. They figure that they are big enough that people like us can't be bothered and aren't powerful enough to do anything about their actions.

I made this purchase on September 1, 2010; however, I refused on the next day over the phone. It has been almost 4 months, and the money is not entirely refunded to my card. I called the IKEA at its Brooklyn location for literally more than 50 times during the past four months. Every time, the answer I got was either they would call me in a few business days (but in fact they had never called) or their manager was not in the store due to all kinds of reasons which seemed ridiculous to me.

I have spoken to most of the customer service staffs, and all of them failed to return my money. By now, the IKEA at Brooklyn still owes me $1,258.51, and I am about to leave the U.S. Therefore, I am anxious to get my money back! If I were aware that a Top 100 Corp is so disappointing in its after-sales service, I would never have chosen IKEA or recommended it to others.

I bought over $1,000 worth of closets, including $49 for delivery and $150 for assembly. Upon arrival, assemblers asked for another $150, because customer service had made a mistake, plus $75.00 to screw the closet to the wall. After I refused, Ikea agreed to take back, and charge me $49 to return. Had they told me the total price correctly in the store, I would not have bought the product. What they did was intentional. Ikea's staff have become liars and daylight thieves.

My husband bought a table with the wrong color. I decided to return it as soon as I saw the color. We drove back IKEA to do the return but got told that they could not refund me the money because "the outside box which packaging the product was opened and there is a tiny crack on the box. "I was shocked to hear that in my life. I nicely explained that the items are in wonderful shape as they were.

The manager (night shift), Veronica, in the return department, gave us a very bad attitude with her raised voice and told me that IKEA sells the outside box and the product itself. Even we've never touched the product, the outside packaging needs to be as new as it was to get the refund. "What a lie! So now, IKEA starts to charge customers for whatever packaging the furniture they are selling? I read the return policies thoroughly and there is nothing saying so. What IKEA did is completely against consumer's law and took advantage from customers. Product price $129 plus tax and wasting gas to drive back and forth.

On 12/18/10, I checked the IKEA website for table lamps and found the STRANNE lamp item #30173674 advertised for $29.99. The advertisement also stated that this item was not available for purchase online. I telephoned customer service and spoke to Elsie. I asked if she could hold the lamps because I did not want to drive 20 miles each way and the lamp be sold out.

She told me that she could not hold a lamp because there were 42 lamps available and they were selling 10 per week. On 12/19/10, I drove to IKEA to purchase the lamps. The lamps were available but at $39.99 each. I asked one saleslady about the price and she harshly told me that the website offered a disclaimer and I should have read it. I could not have called the store and not be told the same thing. Unfortunately, I did not get her name. I just wanted to end our conversation.

I went to the store manager and explained the situation only to get more of the same attitude I got from the sales lady. The store manager went further to say that they were aware of the problem but the disclaimer was on the website and that not many customers seemed to care about the $10.00 difference in price. If more customers complained about the price, something might be done about it. This let me know that I was not a valued customer. So I kept my money and left the store. It became a matter of principle. After an experience like that, I do not plan to ever visit IKEA again. Also, I will spread the word around every opportunity possible to deter friends, family and business partners not to shop at IKEA.

My husband and I wanted to purchase a Micke add-on desk. To have it mailed, the price was over $75.00 whether we used UPS or store delivery. We drove 102 miles round tip to the New Haven store. My husband told the person on the floor exactly which desk he wanted, 500180046, white/birch. The floor person directed my husband to where the correct color combination was, so we thought. We had to have someone put it in the car, and then a neighbor took the package out. We had a handyman put it together. When it was completed we came into the room to see a black/white unit.

Now, we are senior citizens who don't have the strength to return the assembled desk. Calling the customer service department is useless. What I want to know is what is IKEA's responsibility to us seeing they gave us the wrong unit that is put together? We have no truck to bring it back another 102 miles. I am furious that we had to go all that way, waste time and gas, only to find out that they don't know what the heck they are doing. As far as recommending this store, no. It is easily available to only a few, charges an inordinate amount of money to deliver, and doesn't know its inventory. The online customer service is a joke. One is talking to something that doesn't even recognize zip codes.

I was told by IKEA that I should use their only installer of kitchens, Regents Renovation. I made arrangements to do so. I was charged for a pre-installation visit, which was supposed to make certain that all materials needed were there, and to reschedule if not so. Installation began, with my assumption that following the pre-installation visit, all was well to complete the installation. I was told the first day that certain necessary materials were not there. I asked the workers to do everything they could. Regents then required that I pay additional money for another visit to complete the installation. All information necessary to confirm the installation following the pre-installation was made available, including the list of items ordered and shipped. Had another visit been necessary, Regents should have told me prior to beginning the installation and then later telling me I needed to pay additional for another installation trip.

During the dispute, I discovered from both Regents and IKEA that the software used by IKEA in measuring the kitchen and installation of items was faulty. In fact, that discovery had been made long before my purchase and installation. However, this was only revealed after the dispute began and after I had ordered the materials, and installation had begun and not completed. Further, I was told by Regents that they knew that in 90% of installations, the items are not there to complete the installation. This was only revealed to me after the installation had begun. However, this information was known by Regents. Throughout the process of my completing the kitchen installation following Regents' decision to default and not return to the job, I discovered more and more about the relationship between IKEA and Regents; that they are jointly working, even though they do not wish for the public to know this.

Their contract contents are unknown to me, but may contain various indemnity provisions. There is no question that consumers buy the materials from IKEA and are told to use only Regents, and that both are aware of various defective practices which they do not reveal to their consumers. I have had other contractors complete the kitchen and have discovered numerous defects in workmanship for which Regents is responsible. My contractors have repaired these and completed the job. I will be charged for these services.

The glass top of the coffee table I purchased from Ikea spontaneously exploded while nobody was home. There were scattered glass fragments throughout the room and I lost the table. I had to clean up the glass fragments and the powdered glass. There was a potential for injury if someone had been in the room when it exploded.

I have been a loyal Ikea customer for years, and most of our house is outfitted by Ikea. Despite the long drive to the store, the pain of hauling and assembling, we liked the Ikea products and values and continued to buy there. Never again after our recent experience though.

My husband and I recently purchased a wardrobe set from Ikea. I am eight months pregnant and we have a 1 year old child and we were preparing our house to accommodate a second baby. When we bought our wardrobe, we were told two of the coordinating doors for it were not currently in stock, and that we could wait and come pick them up once they arrived in the store.

We brought the rest of the wardrobe home, assembled it, and about two weeks later we received a written notice in the mail that our doors were ready to be picked up in the store. It's a two hour drive from our house to reach the store, and since I am very pregnant and it seemed to be a straightforward errand, I sent my husband to pick the doors up, thinking it would be a relatively short trip (aside from the four hours of driving there and back).

My husband arrived at the store and was told to pay for the items and then to come around to get them. He paid, and once he went to get them, a salesperson told him they only had one door. Another then told him they would work something out so they could get us two. Then one of the managers told him that actually, the doors were not in stock at all, and in fact, they were discontinued. All this after they had sent us a written card that our items were there!

They were completely unapologetic and did not offer any alternative solutions or compensation of any kind, but they did say they carried other doors in colors that did not match the wardrobe at all and cost more than the original ones we wanted. My husband said he would buy a set of those doors for the price of the set we wanted. They gave him such a hard time but eventually agreed to this. When he called me to explain the situation at this point, I said "We ordered the black doors, we paid for them, they sent us written notice to come pick them up but then they didn't have them in the store, it is time for them to find us those doors and ship them to our house because we are not making another trip. "

My husband arrived at Ikea at 5pm and had already been dealing with this hassle for three hours at this point...he asked to speak to the head manager. This manager called around and located the doors we originally wanted in a store probably less than 2 hours from the Mass. store. My husband was told, however, that they would not ship the doors to us, even though the whole incident was totally their fault. The manager told my husband they would give him gas money to drive to the other store. How ridiculous. For a gigantic corporation that ships every day to refuse to remedy a problem that they created is absurd. I am still waiting to hear back from my husband to see what the outcome of this is.

I recently bought a couch from Ikea and it was infested with bedbugs. Now, my whole house has them. They refused to do anything about it. I will never buy any furniture from them ever again.

The glass top desk we purchased from IKEA in January 2010 literally exploded in the middle of the night on August 30. Shards of glass were sent everywhere in our office, some as far as 15 feet from the desk. The entire room is covered in glass fragments. Nothing caused this. The temperature was in the low 70s that night and it was not overloaded with too much weight. Luckily, nobody was injured. We had to throw out a space rug that was embedded with the glass shards. The trim of the window in the room that was a few feet from the desk has a few gashes. The floor (a hard laminate) also has gashes. If this had happened when someone was sitting at the desk, a serious injury could have occurred. I just want to be refunded the cost of the desk and for these desks to be taken off the market.

I bought a sultan mattress from IKEA in Costa Mesa. When I brought it home I removed the plastic. The smell was overwhelming of chemicals. I had to set it out side of my apt. in order to breath. The next day, a lot of the smell dissipated. I called to return the mattress and was told to bring it in as soon as possible. I stopped to make sure there would not be a problem. I was told I could not return the mattress and only could get a store credit. I came home to see if anyone else had reported them to the health department and found they have a class action suit against them. I am calling again tomorrow at IKEA for a confirmation number for a return or reporting them to the health department for hazardous chemicals.

I purchased a Odensvik Sink part#70180804 on 4/11/10 at Ikea in Stoughton MA. for a house we started building in May 2010. We installed the sink (glued onto) and Ikea Vanity (attached to the wall) 7/1/10. The plumber arrived on 7/12/10 to install it, he said it is missing parts/piping that can't be purchased locally because of the odd size and configuration of this unit.

I called Ikea and asked to buy the parts that are missing. They said no, you missed the 90-day return policy by 4 days. I don't want to return it, I just want to get the correct size piping to hook it up. They said there's nothing they can do? Are they serious? A brand new sink and I can't use it because of European piping sizes. I will have to destroy the sink and possibly the cabinet it is glued to, just to find another sink vanity to use. They are the worst customer service I have ever experienced. I am livid. I am never buying another item from them and I am spreading the word not to purchase anything from them. We can't move into a new house until we get a sink connected in the bathroom.

Like Randy of Denver, I had a similar experience with IKEA in living up to their refund policy on a Whirlpool refrigerator purchased at the College Park, Maryland IKEA store. This was the final of several bad experiences I had in renovating my kitchen--from the planning and installation services offered by IKEA to the purchase of kitchen cabinets and appliances (refrigerator, stove, dishwasher, and stove hood). My total kitchen was purchased on 4/30/10 and delivered on 6/21/10. It should be noted that I had paid several months before for a kitchen planner from Osbey Bay, IKEA's contracted planning and installation company, to come to my house and take measurements for the desired cabinets and appliances. This was done, however, much to my disappointment. All that was presented following that appointment was a contract consisting of nothing more than the installation cost and kitchen design with nothing indicating how many cabinets were needed and accessories, costs, etc.

After learning that Osbey Bay was the only company contracted by the IKEA store, I decided to contract my own installers. Against my better judgment, I returned to the IKEA store to purchase the cabinets using the planner's design along with the referenced appliances. All items were purchased through VISA credit via my debit card. My purchased items were delivered on 6/21/10, minus the most expensive refrigerator that IKEA sells (a Whirlpool product). Also, I learned a few days later through my contracted installers that cabinet parts were missing. Some of the cabinets had wrong sized doors, etc., which resulted in lost time in getting the job completed. A few calls later and return trips to IKEA resulted in replacement of the missing and wrong items.

However, my experience with the refrigerator was the ultimate disappointment. After calls on 6/21/10 to IKEA and the contracted delivery service, the refrigerator was delivered two days later. The delivery workers refused to take the styrofoam padding from the sides of the refrigerator (as this was against policy) to permit the refrigerator to fit through the front door. This resulted in a call from me to their supervisor and the IKEA store. I asked if their policy stated in such cases that the refrigerator was to be left on the front porch as that seemed to be the attitude of the delivery workers.

After receiving approval to have the packing removed, the refrigerator was placed in my kitchen and plugged in. After several hours of consistently checking the refrigerator to see if it had cooled enough for food storage, I noted that the interior doors became increasingly warm, not cool (i.e., the cooling system was not working in the refrigerator or bottom freezer). After 3 hours, I unplugged the refrigerator for fear of fire starting and called the IKEA store to report the problem. I was advised that it was a Whirlpool product and that a service person from that company would need to assess the problem (i.e., IKEA took no responsibility for it being an item purchased at their store).

As I thought that it may be only a minor adjustment needed, I agreed to a service person being scheduled to look into the matter. The serviceman concluded after looking at the refrigerator that it needed a new compressor (the heart of the refrigerator) and wrote that in to his report along with recommending replacement with a new refrigerator. The following evening, I took a copy of the report to the Customer Service/Refunds and Exchanges section of the College Park IKEA store and requested scheduling of pick-up of the refrigerator and a refund for the purchase based on the report.

The female manager for that section was not only rude, but also refused to review the report or acknowledge my request. Instead, she indicated that one of her subordinates who had left for the day was handling my "case." She was aware that I had previously made trips to IKEA to pick-up missing and wrong cabinet parts and had reported the refrigerator delivery and operation problems. She also told me that I should call the store the following day as she abruptly walked away.

Ironically, as I was standing at the refunds/exchanges counter, there's a sign hung overhead which clearly states that if you are not satisfied with purchases made at IKEA, that within 90 days of your purchase and a receipt, you can receive a full refund of your money in the same manner in which your purchase was made (i.e., credit card or cash). This same "refund policy" is stated on the IKEA webpage. A couple of days later, I received a call from IKEA advising that I would need to get authorization from Whirlpool, not IKEA, to replace the refrigerator or credit (refund). I immediately contacted Whirlpool again and was told that because the compressor could be replaced, they would only authorize that service be donein other words, you're going to be stuck with a reconditioned $1449 refrigerator purchased from IKEA. This response is not acceptable to me. I paid top dollar to IKEA for new merchandise and I expect no less or a reimbursement from IKEA.

Further, I don't know of any other company that expects its customers to deal with the manufacturer on problems encountered upon delivery with products sold by their store (e.g., if a non-working GE product is sold by Sears, Sears would handle the problem with a new item or reimbursement). This is a fraudulent matter and blatant breach of IKEA's own refund policy. I wish I would have reviewed the many complaints against IKEA before doing business with them, although I thought that they were a reputable company that lived up to its commitment to good customer service. Now that I know otherwise, I am pursuing further action against IKEA and asking for legal assistance (starting with this message) as my "new" IKEA purchased and paid for stainless steel refrigerator sits in my newly renovated kitchen still in the original plastic wrapping and unplugged.

As detailed in the above message, in addition to an enormous amount of time unnecessarily expended in receiving all of the merchandise I paid for at the College Park, MD, IKEA store on 4/30/10 (delivery set for 6/21/10) and an extra $500, I felt compelled to pay my contracted installers due to their time spent in putting together cabinets only to find that parts were missing, resulting in delays in getting the job done and lost wages. I am in receipt of a non-operating "new" Whirlpool refrigerator purchased at IKEA. The refrigerator cost $1159.20 plus tax (original price was $1449, but I received a 20% sale discount for purchasing at least three appliances).

Therefore, I am seeking a full refund of my money for the refrigerator in accordance with IKEA's refund policy. I have my receipt for all items purchased. Further, I also expect a full written apology from IKEA and, if permissible under the law, total reimbursement up to the full $5,272.61 of my money paid on 4/30/10 based on their breach of contract and the fraudulent and unprofessional manner in which this matter was handled. To date, I am unable to fully utilize my entire renovated kitchen as the "new" refrigerator is not working. I look forward to hearing from you and welcome any assistance you can provide me. Thanking you in advance for your attention to this matter.

The IKEA web site is set up to purposely mislead you into signing up for rip off useless services like unlimited ring tones for $19.95 /month. Who the H*ll need unlimited ring tones! It's really a shame how IKEA has sunk to pulling dirty tricks like this. Stay away from the web site.

I purchased a Hemnes white king size bed from the Ikea in Round Rock, TX. That night, my husband and I put the bed together exactly as instructed. The bed looked great! On the next night, the company was coming in town for the 4th of July weekend. As the wife and I worked a puzzle downstairs, the husband went up to bed. We then heard a crash. He came over the landing to inform us that the bed fell through to the floor. As we inspected the problem, the slats had not remained in place properly. We could only assume that it is because the weight (approximately 200 lbs.) had apparently been too much for the white pine side boards.

When the Sultan Luroy curved slates pushed against the white pine side boards, the boards bowed outward allowing the slates to fall. Surely, a king size bed should withstand 200 pounds. That night, the men had to "jerry-rig" the bed so that our company could sleep on something. The men had to take a rope and tie it around the white bed side boards and the mid-frame on both sides which would hold the white side boards in place without bowing outward, allowing the slates to fall to the floor (I have pictures). The next day, the men had to go to Home Depot and purchase bolts, washers, metal rods, etc. to basically build a structure to hold the white side boards in place without bowing outward (I have pictures of this too).

I am very disappointed and embarrassed that my company had to fall to the floor to discover something that Ikea should have tested. Ikea either needs to make the side boards of the bed out of a material much stronger than pine or use some type of metal structure much like the one my husband and our company had to build to hold the sides from bowing outward. I did not go back to the store to report this because this is a design flaw that should be addressed. I will never buy another product from Ikea.

Besides the original purchase of $442.74 of a bed that you believe will work properly and doesn't, the men had to purchase hardware costing $38.30 plus 4 hours of labor. I also suffered extreme embarrassment of my company falling to the floor and my disappointment in the product and in Ikea for selling such a poor design.

Went to the local IKEA to purchase storage cabinets. The employee on the floor helped me figure out what pieces I needed and input the info into their computer system and sent me out to the warehouse where they pulled the items and put them into my truck. When I got home, I put together all the cabinets but one. Everything was fine. When I went to install the lone wall-mounted unit some months later, after the remodeling was complete, I discovered that they had given me the wrong color. IKEA refused to exchange the item because the end of the box had been opened! (How could I have known it was the wrong color without looking at the actual item?)

Since I had not pulled the box off their shelf myself, I had no way of knowing the error, especially give that the other dozen or so boxes were the correct items in the correct color. Their customer service will horrendous, even to the point of implying that the error was my fault. After literally spending thousands of dollars at IKEA, I will never shop their again.

First off, I am no IKEA "newbie" - I have been shopping at IKEA for over 15 years - when I lived in New Jersey. Based on my previous experiences, IKEA is only good for house wares, decor and small items but everything else is to be avoided. On Sunday, 06/27/2010, I went to the IKEA store in Sunrise, FL to get some kitchen ware and other assorted nick-nacks. I always like their Poang chairs and that design is one of their originals and oldest so I figured the likelihood of it being crap should be low. For curiosity, I went to the warehouse to see the size of the box. What I saw was simply unbelievable - every single "beech" colored frame box looked liked they were either returned or damaged THEN "repackaged" with huge tears still on the boxes, resealed haplessly with transparent tape but with lots of gaping holes left especially the corners. Now all of them were restocked in that condition and for sale!

Wait - it gets worse - the mattresses were near by and this couple were looking at queen size mattresses when the observant wife picked up that a few mattresses were "repackaged" to look like new!!! I went over to look with them and, indeed, compared to the other "new" sealed mattresses, these mattresses clearly showed signs of repackaging with the hapless re-taping and resealing!!! Isn't that illegal??? I was appalled, but in typical IKEA fashion, there were no employees anywhere around to be found. So the couple and I left the store pronto. I used to like IKEA but with this experience and all the thousands of complaints on line - my IKEA days are officially over!

Sunday, June 13, 2010 was the first time my mother and I were at an Ikea. My mother uses a walker normally, but when she is in a store that provides shopping carts, she simply uses the cart so as not be forced to lug around a walker in the cart. When we arrived at the store I noticed that there were no cart return corrals in the parking lot, but there were some carts on the sidewalk just outside of the store, so I walked over to fetch one and bring it back to the car so my mother could walk to the store while using the cart as a walker. Nobody stopped me and, frankly, I didn't give it anymore thought than that.

After walking around the store for a couple of hours, we brought our purchases to the front of the store and checked out. I asked the cashier which exit we should use and he kindly told me, so we proceeded to the door. Just outside the door is what I consider total chaos. The area was overloaded with carts and people. I started to walk toward the handicapped gate to open it so my mother could leave through it while still holding on to the cart to maintain her balance.

It was at this point where we were treated quite rudely. A young employee refused to let us pass through the handicapped gate. I was surprised but still not angry. I tried to explain that my mother needed the cart in order to walk back to the car. He said that would be impossible. Now I was truly shocked. I tried to further explain that she uses the cart as a walker and that I would return it to him in just a few seconds, as the car was parked in the first handicapped space, so she would be at the car in short order. He said that if she needed help to the car he could get her a wheel chair. I explained that she is not an invalid, that she doesn't need a wheel chair, just some support when she's walking.

This is when the worker became what I consider to be abusive. He rudely said that if she didn't require a wheel chair then she could walk just fine and didn't need to use the cart! I wish that were true. She really wishes that were true! This is when I became irate and demanded to speak to a manager. The worker screamed into his walky talky something in a different language and a few minutes later a guy walks over to us. He definitely was not a manager. He was in grubby old jeans and a dirty shirt. I stated that I requested a manager. Apparently this guy is in charge of shopping carts.

Again I tried to explain the situation and he too said that it was impossible to let my mother take the cart to my car. I promised I would return the cart right to him in less than a minute. Finally he relented. In the end my mother walked to the car, I returned the cart to the cart supervisor, and I will never shop at IKEA again. What ridiculous store policies! The damages to my mother include embarrassment and humiliation. She doesn't normally announce that she has difficulty walking.

My truck was stolen from their parking lot. My truck was just one of many vehicles either stolen or broken into over the past 2 to 3 months. My truck was stolen not 250 feet from the front of their store parking lot in broad daylight. Now it being private property owners to provide adequate security whether it be thru a security firm or hire an off duty police officer to patrol the property during business and after business hours.

I purchased the malm dresser and night table. After it was assembled, I wiped it down with a damp cloth and then a dry cloth. It has been three months and the strong smell of the furniture will not go away. I called customer service and they informed me that the particle board and glue, which are used are non-toxic.

I bought a bed from Ikea and it came complete with an infestation of bed bugs. They have been crawling on my skin at night and I have several quarter-sized welts on my body. I had no problems before I bought the Ikea bed. It is going to be very expensive to fumigate and I hope they don't spread to anyone else in our household.

I purchased a merchandise when we were redoing our kitchen and bathroom. I live in Binghamton, NY which is three and a half hours away from your store one way. Usually, there are about three of us that do a road trip to your store twice a year. While there, I found the items I loved for my rooms. One of the items was a long neck face with built in sprayer--purchased about a year ago now. The item was installed and worked for about three months. And then, one morning, it developed a leak up inside the faucet. The main part that controls the water flow broke; there is no way to repair.

Needless to say, I had to replace this faucet locally within about two days as the water had to be turned off in our kitchen. I was going through the area where your store is and stopped to return the defective faucet, even if I could not receive my cash refund. I would accept a credit, as the item was not cheap about $149.00. I could not find my receipt; however, I did have the original box, a paper work that states lifetime guarantee and the faucet. Your people would not even talk to me because I did not have a receipt.

Well, I tried to explain that we had the kitchen, dining room and bathroom redone from the studs in, and all new appliance, flooring, cabinets, etc., and that I had so many receipts which were misplaced. However, I at least had the packaging, faucet and warranty. They then stated, "How do we know it is our product?" I could not believe that they said that to me, especially with all that I had with me! I thought they were kidding with me at first and then the service person and manager became very confrontational, that I became very uncomfortable. I asked them to bring out their catalog or have an employee check the kitchen faucet section. They told me no, knowing that I had to come three and a half hours to return this item!

They basically sent me away and were very rude. I still have the item and warranty and am going back through the area this week on business (Wilmington, DE). I would like this matter to be resolved! The item is in your catalog still! I am sending this complaint to the Better Business Bureau, and attorney general. I think I have been more than patient in this matter. It is not that I don't like the products in the store, I love going there on our road trips. However, I don't feel it is fair that the product that was sold is defective and I cannot be compensated.

I came to the Ikea Store in South Philadelphia Under Fall Sales Advertisement. I've Been Keeping track of the Inventory for Days & the White Detolf Cabinet the was Part of their Sales Promotion was Not in stock For Days Yet I was Told "There was Plenty that Morning & it was a Different" Size(Same Dimensions List on all) How Can You Carry something they Never Had to Begin With? So In Frustration Like Other Customers did I left what I came in to Purchase and Left.

$170 and feeling of incrimination.

Obtained a "Devis" for a work top for the kitchen of a house we are renovating at at Capestang (34310) at a cost of 235 per linear metre on 09.11.2009. Paid a none refundable fee of 138 for some one to attend and measure up and 50% deposit (approx 580) to their contractor to fit the same.

When my builder returned to them on 12.12.2009 to place the order the price was suddenly upped to 335 per linear metre making the total cost an extra 630. They said that there was a problem with their computer program but refused to budge.

As far I can see it is their problem and not ours if they have a faulty computer.

Spent over $13000.00 on kitchen cupboards, counter top, fridge, stove, microwave, dishwasher and fixtures.

Sept 01/09 Purchased new Nutid Dishwasher Mod# IUD9750VS0.

Oct. 11/09 (Thanksgiving dinner)Control panel quit working. Whirlpool repair rep states unable to order replacement part #W10199605, as it is not yet available and estimates min 2 months before it might be.

Oct 16 - told Whirlpool issue, not Ikea. Requested call back from Manager. Told 2-3 day reply.

Nov 02 Teresa 1-866-640-7146 ext 3642 stated she would be contacting Ikea store to arrange for replacement dishwasher to be delivered within next couple of days. She asked where we lived (Brooks AB) and confirmed we purchased at Calgary Ikea. Gave her model #.

Nov 05 Ikea Holly returned phone call from Oct 16th when I requested Ikea manager call. Didn't know anything about issue. Said she was going to email president of national appliances and email Warren with response. (no reply to date)

Nov 15 Warren left Teresa voice mail message.

Nov 16 Teresa called Warren - told him it takes 10 business days to process claim - then they would order the dishwasher.

Oct 13 initial repair request.

Oct 14 local repairman visit.

Oct 15 repair place advised part not available. Linda advised she spoke with district rep James Griep 780-484-7907 and we were to contact Ikea for replacement.

Oct 19 Warren spoke w/Whirlpool district rep James. He advised moving issue up to Customer Service national Account and recommending replacement.

Oct 27 emailed Whirlpool.

Oct 28 generic email reply.

Nov 16 Warren spoke with district rep James on status and being told previously that dishwasher was to have been replaced within 2-3 days. James stated couldn't believe issue hasn't been resolved yet , that it should have been, and would look into matter.

Nov 17 James called back 2 more times to discuss. Stated that he had spoke with Ikea Holly and that Holly stated she hadn't received Whirlpools authorization yet. James stated he emailed Holly Whirlpool's/his authorization and that Warren should be contacted by Holly within 24 hrs with status.

In addition to this, I contacted Ikea re: damage on the front and 2ft long dent on the side of fridge upon receipt the next business day and emailed them photos. After numerous contacts they agreed on Oct 16th to credit Warren's c/card (on which purchase was billed) $250.00 in lieu of damages. To date, that is not been applied to his c/card.

This was in addition to receiveing wrong cupboard doors twice that we had to drive back to Calgary to exchange, Being sent to a wrong address to pick up the appliances, and waiting 5 hrs for them to pick the cupboard order after they asked us to give them 2 hrs and we had to be insistant with them to get them.

We have both spend MANY hrs trying to resolve this. Min phone wait times during the day are 1+ hrs. Found if you call after 7 pm wait times are approx 20 mins.

If I knew I could get my money back for the dishwasher I would go elsewhere and buy one.

I have been an Ikea customer. I am very disgusted with their current TV ad that has a couple with a wild sexual preference. The husband acting like a pig while the wife chases him with a pitchfork and then their children walk in on this.

Excuse me, but what does sexuality have to do with home products. This may be how sex is in Europe, but it doesn't work here in America. Very bad timing for this ad just before the Christmas shopping season in the US.

I tried to order something from their catalogue via phone. They said I had to go to the store. What kind of catalgue sales is that? I went to the store. The large furniture item, which would have to be delivered anyway, was out of stock. I said fine, I'll pre-pay and you can deliver it when you receive more. They said no, I'd have to keep coming back to the store until they had the item and only then could I pay and arrange delivery. Ludicrous! I'll never shop there again. Wasted time. Who pays me for all my wasted time?

I have attempted to return items purchased about two weeks earlier to an IKEA store on Saturday October 24th and experienced horrendous customer service, a very bad attitude and humiliation. In the return items department, an employee told me that merchandise will not be accepted because the boxes were taped. I specifically asked multiple times at the time of purchase regarding the return policy in general and of these items in particulary since we were not sure about the size of the items and whether they would fit.

We made the purchase on October 10th and had a plenty of time according to their return policy to return the purchased items. The policy does no indicate anything about the shape of the boxes - they are original boxes and the website return policy even says "Its ok if you change your mind" - indicating that you dont even need a reason to return. I brought back all the items in all of their original boxes with only a couple of them actually open. When my return was denied, I requested to speak with the supervisor of the store's returns department.

The lady with whome I spoke was named Stella, came in couple of minutes and said that because the items were purchased in the Hicksville's IKEA store - we need to return them there. I explained to her that I specifically asked at the time of purchase and was assured that I can return it at any IKEA including the store located in Brooklyn. She said again that she cannot help me. I asked to speak with her supervisor and after waiting for another 5 minutes, a shift supervisor named Chris came to talk to me. He said that he can't take items back because some of the boxes in which they came looked used.

I told him that this was the original condition of the boxes, they never looked brand new, and it is hard to imagine how IKEA boxes in general can look brand new when they are usually self hauled by customers throughout the entire span of the store and then manually loaded into vehicles. He then proceeded to tell me that I have already spoken with two of his co-workers and they gave me the same answer - which of course was no. He said I will accept only the unopened merchandise and he then accepted and credited my card for $298.00. I told him I have no use for these items and will not take them home or to the Hicksville store.

After listening to multiple different excuses from various store employees that were neither coherent or in line with the store's policy, I asked to speak with the store manager but Chris told me he was not in that day. I then told him that I refuse to take back the merchandise and will leave it in the returns area. He then called over two store employees who proceeded to show me threatening attitude - and he instructed them to put all the items in the loading area.

I then called American Express card and initiated a dispute. I would like to make a formal complaint on the employee's action their manner of talking to customers and the attitude that was given to me throughout this whole process. Please help me to receive a refund for the items that I purchased. $3125.96 is my total purchase of which they returned $282.21. Remaining damage that resulted in $2843.75

I arranged for delivery of a sofa. Since I live in a condo I can only accept delivery between 9 to 5. I had numerous conversations with various customer service reps and supervisors to make sure there was no screw up. It is now 5:40 on a Friday and there is no sofa. DO NOT BUY ANYTHING FROM IKEA DIRECT THAT REQUIRES YOU TO WAIT AT HOME FOR DELIVERY. YOU HAVE BEEN WARNED. THEY HAVE NO REGARD FOR THE CUSTOMER WHATSOEVER. If you see something you like and you can pick it up from the store then go ahead and do that.

I have provided them with proof of purchase from my credit card company...and they have also looked up the transaction... but are unwilling to accept a return and also validate any warranty.

We are writing to you because IKEA Paramus store does not want to respond. See our original letter to IKEA's customer service. As you can see, we left this merchandise in a store because we could not move it back. I believe store employees did two mistakes. First, they accepted back their merchandise, paid by the customer, without any receipt. Second, they let merchandise be stolen by store employees (later we could not find any trace of the table).

"We are writing this letter to express our dissatisfaction about the service in IKEA Paramus, NJ. We are IKEA long time customers.

Tonight we tried to return a NORDEN table without a receipt, because we could not find any. This table is new; it just does not look right in our house. Couple months ago we brought this table to IKEA store and one of the managers ask us to bring at least some proof of IKEA purchase. We took his word; we moved heavy table back, we looked up our record and found a few credit card statements from new and old days, and brought the table again for return. However, at this time manager Veronica did not even try to accommodate customers.

"This table never been used, we brought it in good condition, and you still have the same table in a store for sale. However, Veronica did not want to cooperate, she did not offer the exchange for different merchandise (even for bigger price) or a store credit. I have to mention that this table is very heavy and we cannot move it back and forth, so we left the item in the store. We left the store very disappointed with filling that our business is not so important for IKEA. Mr. F., we ask you to help with this issue."

Financial damage about $180 merchandise, multiple trips to the store with heavy item

bought a bed with a futon mattress and foundation, put the foundation box on top of my Tahoe and used the twine provided by Ikea to tie it down. More than 3/4 of the way home I was driving on the fwy with my hazard lights on and going 45 mph in the #4 lane. When entering Brea, Calif. my wife made a panicky noise and I realized that the box flew off the top of my car and into the #1 lane. A man in the lane drove over it and miraculously no one else crashed into him or vice versa. he sus-tained approx. $1000 worth of undeneath damage + tires and axle.

I went back to Ikea and they immediately told me that they are not going to compensate me with another foundation ($90) because they're not liable for the twine that they provide. I questioned the quality of the twine and they would not cooperate with me.

I've been a loyal customer since 1996 and now will not step into another store again. I am also going to look into legal counsel about the twine. I accept the responsibility of tying the box down, but the twine did not do it's job all the way through, this could have been a tragic accident but amazingly no one got hurt. $1000 damages to other car minus $500 insurance deductible out of pocket for me and 1 $90 mattress foundation.

I bought a mattress set from AKEA at Woodbridge in Virginia on Sept. 11, 2009, which is aggravating my allergy and makes me scratch all night. The mattress box has an odd smell which also makes me sick, and I was expecting it to evaporate within few days, but it is so strong that it still hangs into my pyjamas. It was trouble delivering the mattress and it's box from the store to my home; and as I called the store manager on the same day as I opened the plastic bags and placed the mattress on my bed to complain to her of the strong odd smell coming out of the mattress box, and of another default, she told me that I had to deliver it back myself to the store, and then they would decide if they should take my complaint into consideration and if they do, they will only limit me to store credit reimburse me with store credit. So I thought I should try to live with it until the smell evaporates rather than deal with the inconvenience of cost and trouble of delivering back t o the store and dealing with a such the attitude of their management.. The smell is not evaporating and makes me really sick besides the patches of hives it has inflicted on my skin (stomach and underarms area. I seek your assistance in handling this matter; I wish to return this mattress to the store, but can't afford delivering it back to them, and wish to be reimbursed with the cash I paid for it in order to purchase a decent mattress that will not cause me any health problems.

Ordered a large Bedroom closet, Komplent line with with 3 boxes, sliding doors and mirror doors.

I opted to have it delivered, mistake #1

I did not check what the rather obese order taker, computer operator actually ordered. He entered the incorrect color for many of the items.

Delivery #1 - not at home to check, they brought the incorrect order (however it was correct as per the paperwork as the rather obese order taker had entered it.)

Call into Ikea, 2 hours on hold, transfer to wrong number. 2nd call to Ikea, got through to a lower level delivery employee who tried to correct the order entry, was to call back, never did. 3rd call into Ikea never answered after another 2 hours in the call system hell.

Call the next day, finally got through called early morning and spoke to a manager, scheduled a delivery 2 days after this call.

Delivery #2 - Wrong color again.

Called again, left a nasty message, drove to the store with steam billowing out of my ears. Spoke to Jessica who re-corrected the order in the system and scheduled a delivery in 2 days.

Delivery #3 - guess what? you got it, wrong color again. you can't make this stuff up. planning on going to the store and trying this one more time. If they can't get this right, the Swedes should back up and go.

DO NOT PURCHASE ANYTHING FROM IKEA UNLESS YOU REALLY ENJOY ULCERS!!

After I drove four hours to Texas on Friday 09 9.11.09 to purchase a MALM bed from Ikea, which came is several different boxes. I was still short one box when i arrived home. no one in the store, even at the check counter bother to inform me that this bed now comes in four boxes not three-- why the HELL are they sailing these things in bits and pieces.

I immediately made a phone call to the store---they immediately knew with much words what i was talking about "well that comes separately." I was transferred to the customer line were I was informed that I must pay thirty dollars for a 10 dollar piece of item--the rest was for their work and labor. The service Rep. told me that it would be sent out UPS and that it would be here on Thursday. Well, Thursday has come a gone. I order the part on Monday. I decided to call and find out where my order was and they told me that they shipped it on Wednesday. I was infuriated! ! ! the Rep had lied to me. This new Rep told me there is nothing they can do for me. . . . I COULD SPIT Bullets!!

I purchased a side by side counter depth refrigerator at Ikea in Draper Utah. The refrigerater was sold to me as new,Ikea workers placed side by side in its original packing on a pickup and I drove home to Denver immediately. The refrigerator was carefully lifted down from the truck by 4 men and brought into my house. It remained untouched for nearly 4 weeks. I took the packing off and found 1. a dented front door 2)seven dents on the right side of the cabinet or box 3) 8 dents on the left side of the box.

I called I kea and was asked to submit photos of damage, I also called whirlpool (manufacturer) and was informed there was a 30 day appearance warranty. Unsure of how to proceed I called Ikea utah and was abusively treated on the phone by their customer service who suggested I damaged the refrigerator. To prove my innocence I had the authorized whirlpool repair person from best service, examine the damage and the packing and he said it was clear that the damage was as bad as he'd ever seen and that it was also clear that a fork lift had to have caused it.

I asked to speak with a supervisor who then said he would contact the service person to verify the damage. He would call me back. He didn't a week and 2 days later I spoke with him and he said that whirlpool would handle it. I called whirlpool 7 times over the next 8 days with no response. I called the service company in denver who finally told me they would fix the door but nothing else. I stressed that the refrigerator was sold as new to me not a floor model or a damaged model and I paid full price. In essence I was told that all corporations do this to their customers. This has not been my experience. I have never had a retailer not stand behind an item they sold. In essence IKEA is selling damaged merchandise as new.

The Ikea salesperson Matthew M BA3 sold me the wrong merchandise on 9/7/2009 (order #921-25218800). The frame of the wardrobe is too small for the hinged doors. Per my follow up conversation from 9/13/2009 with Ikea salesperson from wardrobe section, Jamie, this type of hinged doors are not compatible with the above mentioned frame.

The return/exchange experience of the wrong wardrobe was the worst customer service I ever experienced. I spent 6 hours in Ikea store during which I was sent from one department to another, I repeated my story at least a dozen times and I ended up paying yet again for the correct merchandise.

As a brief description, I arrived at Ikea at 10:00 am on Sunday, 9/13/2009. I went to the furniture showroom wardrobe section and showed them the order form. They sent me to the return/exchanges. I had to pick a number and wait in line for 2 hours to talk to a CSR named Tempest (whose unfriendly attitude is an understatement) and to her supervisor from the morning shift. The supervisor advised me to go back to the furniture showroom, place the order again, and pick it up from the furniture self pick up area, pay for it and ask for home delivery. I was promised that once the wrong merchandise gets returned to the store I will be reimbursed for all my expenses.

Based on this information, I went back again and placed order # 921-25591200, paid for it and asked for home delivery (drop and pick up). The delivery person brought the new frame but did not want to pick up the wrong one (he only picked up the shelves) because I was not able to disassemble it. (Note: It took me 3 hours to do the initial assembling and I cannot take it down without damaging it not to mention that it is not my fault that I was sold the wrong merchandise). Disassembling and pick up was scheduled for the next day between 6-10 pm but nobody showed up. A call was placed on 9/14 at 7:18pm by a woman who did not ID herself. She asked me if I disassembled the wardrobe frame to which I said no. She hung up on me while I was telling her my story. As a result, the old frame is still in my house waiting to be picked up.

I feel very frustrated as I spend lots of time and money in attempt to correct a mistake that clearly was not mine. And, the most upsetting part is that, in the end, I solved nothing; I got neither reimbursed for my additional expenses nor apologized for all the time wasted and the trouble I went through.

i purchased 2 chests of drawyers in july. by mid august they were already completly inopporable. while in the store in mid august i explained the problem to a customer service rep. who said that i could bring back defective furniture even if i didn't have the reciept, and i would be issued store credit. these units are large so i called to confirm this statement before i loaded them up. i spoke to 'joanne' who identified herself as the store manager. i was told that i could only return them if they were in the original pakageing and if i had the reciept. silly statement since i had just told her that i assembled them in july and they have proven deffective and that we couldn't find the reciept. she continued to robotically repeat herself and wouldn't even engage in lucid conversation. after listening to her cue card speach for the 5th time i asked for the number to her corporate complaint department. she gave me the store number for her store. when i said that i don't want this stores number i want your corporate complaint dept. nunber she laughed and said that this was as good as it was going to get and hung up the phone.

Product: Lack wall shelves

These popular wall shelves manufactured and sold by Ikea should be removed from circulation.

The real trouble lies in the fact that any weight is too much for these shoddy shelves. The mounting points are too close together and cause the shelves to sag upon installation. The problem only amplifies once weight is added and the front of the shelves fall even further.

For myself the product has come to represent the risk one takes in buying from Ikea. These poorly designed shelves can be seen most commonly leaning against trashcans outside of the dwellings of disappointed consumers.

I bought I bedroom set back in Dec. 08 and I noticed a few months ago some bugs. never new what it was so I let it go until it became a problem. my bedding was covered so I immediately returned it to where I bought it without a problem, however the problem continued then when I flipped my mattress the lade was covered with bugs.

I took my bed apart and took the lade to IKEA and thats where I was treated poorly. the Manager of the Vaughan location wasn't sympathetic whatsoever and past my complaint to Etobicoke David the Manager. there called me and asked me a million questions that felt were insulting and I told him that I've never had a problem before and since I bought the bed thats when it started. He said that he would call an exterminator.

The exterminator came on Aug.28 and DETERMINED that yes they are bed bugs and I only had them in my bed. no where else in my home. I haven't heard from David so I went to the store on Sept. 9 and he wasn't there however I did leave my I message with another Manager and she said he will call me the next day, well its now Sept 12 and nothing yet. The problem her is that I've been sleeping on the floor with no mattress or bed and I am very disappointed with the level of service that I have been getting and I want to have my mattress and lade replaced.

I already logged 2 complaints between 08:30 AM and 03:35 pm today, I called 3 times IKEA + once TSS + I was called back by IKEA and ALERT several times. Last call made by IKEA at 03:35PM to my husband number to tell him IKEA HAARLEM would take over the matter of the new delivery and would contact us to schedule the day and time. on last saturday evening, when I paid for the delivery to the transport desk of IKEA Amsterdam, the transport desk employee told me that there was no risk I would be delivered on Monday evening because there was NEVER any delivery after 06PM.

[Their] employee simply lied to my face. When I checked transportservice this morning, the delivery was scheduled between 05pm and 08pm. I called many times, was called back, because I explained I WOULD NOT BE AT HOME AFTER 6PM! Nobody informed the chauffeur from TSS. He called me at 07:00pm this evening, he was in front of my door, and me, as I had already explained MANY TIMES to IKEA/TSS/ALERT, I was somewhere else.

Now it is 09:45pm, I just came back home, found a "Transport Service Sliedrecht" that they have come, and that if I want a delivery now, I have to pay AGAIN! Shall I send you a handtekening klacht, and call consumentenbond?

Questions -> How does it come that: 1- transport desk employee lied to me on last saturday? 2- that after calling IKEA and TSS many times, and being called back, nobody informs the chaufeur that there cannot be a delivery this evening? 3- that despite me calling TSS at 08:30 AM, and IKEA at 09:00 AM, and then repeating calls, someone from TSS comes to my door at 07PM, TEN hours are not sufficient to a/ sort out the matter, b/ inform TSS? 4- that I'm the one asked to pay for a second delivery when, in fact, it has been ALL DAY long only lack of competence from IKEA/ALERT/TSS

I'll not pay for a second time. I expect a reaction from klanterservice VERY Fast. I'm awaiting IKEA's apology, because this is unacceptable. I'm EIGHT months pregnant, and [they] have put me through LOTS of stress today! And after calling so many times, I still do not know when I'll get my delivery!

I'm writing to relate my recent experience at IKEA East Palo Alto. On Friday, August 28th, I purchased about $250 worth of items, including 6 folding plastic chairs and 6 black seat cushions to go with them. When I came home, I set up the chairs and put one of the cushions on one of the chairs. At this point I decided I didn't need the cushions, and I placed them in my car for return to the store.

When I returned to the store three days later, on Monday, August 31st, the customer service representative commented on the lint on the cushions, and asked if I had used them. I told her no. She then called over another representative to point out what she called a stain on the cushion. They then proceeded to call a manager, William, who sauntered over, rubbing his belly and taking time to watch the television in the waiting room, as I stood at the customer service counter juggling my young daughter in my arms.

The customer service representative explained that she had found a stain, but she could not locate it again. When I asked her about it, she claimed it was a coffee stain, which, if true, would not have shown on a black cushion. The manager told me he could not accept the cushions back because of the lint on the cushions. I asked if he could provide me with a lint brush so that I could clean them, but he refused.

I understand that IKEA's return policy calls for unused merchandise in the original packaging. The cushions I attempted to return had not been used, and retained all of their original tags. The staff at the East Palo Alto store effectively accused me of lying and I am incensed by the implication. Due to this ill treatment, I left the store immediately and took my business to my local Target, where I bought the additional items I had originally planned on picking up at IKEA after I made my return.

For $36 in returned merchandise, the store lost at least another $100 that I would have spent today. In addition, I will not patronize IKEA again, and I intend on publicizing my experience in order to discourage others from shopping at IKEA and receiving the same poor treatment.

Within the last year, I purchased a VIKA GLASHOLM (glass desktop) from the Ikea store in Frisco, Tx. Yesterday, we came home from my daughters 1st day of high school to find it had exploded into a million glass pieces. The only thing that was on the desk when she left was a pile of clean clothes and her makeup. I found small and large pieces of glass under the door, under the bed, on top of the bed and across the room. I will probably find glass shards for years. Thank God nobody was in the room when it happened. After doing a little searching on the web this morning, I am shocked to see that this has happened to some of other Ikea customers (not the same tabletop but other glass products). I do not remember seeing any warnings on the box or in any of the paperwork. I hope that you address this very serious situation.

First the good news: My daughter, attending college for her Junior year, was able to use web site to select four furniture items for her college room. Very efficient. We then purchased those items by visiting Bolingbrook, IL. store. We found all the items to be in stock and the clerk help friendly and helpful.

The Bad News: We take my daughter to school on Tuesday, August 18, 2009. We travel 5 hours from Chicago to take her to school. We unload all the boxes for our IKEA purchases and begin to assemble the Tromso Bed. It ships in three boxes. After opening all three boxes, we are unable to find the hardware that was to have been packed in one of the three containers. All containers were in good condition and securely taped shut before opening them. Clearly IKEA failed to package the hardware.

So, the closest store to us is another HOUR away, mind you I just drove 5 hours to the college campus. I decide I will begin building the Dresser to make sure I have no other problems with the other pieces of furniture before traveling to this other IKEA store. As we are building the dresser, it turns out that they failed to package two drawer tracks of the proper type/size. Now I'm beginning to go crazy!

I move on to the next piece after building as much of the dresser as possible despite the missing pieces. I'm now building the ELGA with two sliding doors. As I'm building it, I realize that one of the side panels is wider than the other side panel. The good news is, I continued to build the unit despite this and was able to assemble it, but the diagram in the directions clearly shows the side panels as the same shape/size.

I have an MBA from an elite University and still found directions [they] provide with merchandise to be horrendous. No where do [they] print "top", "bottom", "right side", "left side". I've purchased items like IKEAs from other merchants and they at least number or letter their pcs in the diagram with the pcs in the box with small round white stickers. Added cost for IKEA, sure, but customers would probably gladly pay a few bucks more for the pleasure of more easily assembling merchandise.

So back to the missing parts/hardware. I called long distance the Bolingbrook store, but get routed to a call center who handles customer issues. I explained my problem; they routed me to the nearest store in Westchester Ohio. I got a live person who then said I needed to speak with the "post-purchase" department. When connected, I got VOICE MAIL! How can [they] call it customer service when you get VOICE MAIL!

So, I call again and go through the same routing and rerouting. Now I'm speaking to someone who tells me if I come to the store with my receipt they will hand me the hardware I need. PROBLEM: the receipt is hundreds of miles away in Chicago! I ask if I can have the receipt scanned and emailed to the store. The answer: NO. You have to be kidding me. Like I'm going to make up a fraudulent receipt or something. How on earth is that not acceptable!

Her response is that they can ship me the missing parts/hardware in 7-10 days. That doesn't mean I'll have the parts in 7-10 days, only that they will be SHIPPED then. So, my daughter is to sleep on the floor for 10 days or more? I don't think so.

So, I send my wife to the Bolingbrook store back in Illinois, today 8/19/09. Instead of giving her the bag of parts from another bed from the shelf, she has to go through the "parts bin" to find the hardware she needs--evidently with some assistance from a clerk. My wife gets back home and lays out the parts to make sure she has all of them before sending them over night to my daughter at school. Turns out not all the pieces are there!

My wife calls the store back and asks them to pull the items she needs, she will drive 20 minutes back to the store to pick them up. The Customer service rep. says "we can't do that." She asks for a manager, is put on hold for 15 minutes! Finally, he gets on the phone and says he'll have it ready for her. Not sure how this part of the story is going to end since she hasn't yet been able to now travel BACK to the store.

Bought an entire kitchen in July, paid in full, cash, our order was guaranteed. We had to wait 2 weeks for it to come from Boucherville, "as it's in stock", but needs to be packed for shipment.

I advised them to replace my entire kitchen, as I will not have mismatched cabinets in my new kitchen. We placed the order, were guaranteed the stock and paid for it in full. We are still waiting for a call back and it's August 18. I again contacted Ikea yesterday and was left on hold over 45 minutes. As far as I am concerned, they can send a truck to my house with a certified cheque to return the over $2600.00 we paid and to take back every piece of the kitchen as it's useless.

IKEA took order and was paid. They never delivered the furniture - they say the consign deliveries but their delivery agent cannot locate furniture and is unable to deliver. IKEA refuses to make this their problem - they make it the consumer's problem

IKEA hires highly un-professional sales people and their managers that work on the floor are highly incompetent and not helpful. I have been shopping at IKEA for the last 10 years, after this experience I will NEVER EVER AGAIN buy anything from IKEA. They do not stand behind their products and yet they care less about keeping their customers happy. They are rude, they over charge, and sell items that if don't work they will not take back.

i am a good customer at ikea or should i say i was as i will definately not be shopping there again i bought some bedding that was reduced from 39.99 down to 15 pounds yet when i got to the till they still charged me full price i carnt see why if items have been reduced why then does the cashiers on the till do not no the items have been reduced and want to charge you full price it seems to me that the right arm doesent no what the left arms doing and i found the staff very rude and unhelpful.

I shopped today with my 3 small children at Ikea. I arrived at the checkout and the girl sullenly told me to put my things on the belt. As two of the items I wanted were not priced in the store and the one price checker that I could find was not in service, I asked the cashier the price. She rudely told me that she would tell me this time but that she was not allowed to check prices. How strange.

Then she reached for the skillet that I had chosen and told me quite simply that it was the display model and that I could not purchase it. No where on the skillet did it say that it was a display model. I asked her what should I do as the skillet was the main reason for my trip. She shrugged her shoulders and said I would have to return upstairs and get another one.

I was astounded as I have never shopped anywhere where they would have such little disregard for taking money from a customer or customer service.

I decided to speak to a manager. At this point I have had to return all the items back to the cart. About ten feet past the cashier was another sales assistant who I approached to find out where I could speak to a manager. They then start calling for security because I have crossed the checkout line without paying. I was totally taken aback. The second sales associate sided with the first one. When I explained how difficult it would be to take 3 children all the way back to collect another skillet, she simply told me that I knew it was a self-service store and I should have made child-care arrangements. Unbelievable.

I told her that I was made to feel like a thief (all this time I am standing less than 10 feet from the checkout) and she told me that thieves do come in the store. How offensive!

Finally I left the items at the check out and found a Manager who was very pleasant and I had my items rung up by a lovely girl who smiled, offered me a bag and seemed a genuinely nice girl.

What a disappointment though. This claims to be a family store and it is far from it. Items are poorly labeled and assistants refuse to tell you the price. The only management is after the check outs.

I researched a product online (Lots 4 pack mirrors, 12") and found them at IKEA for $4.99 per pack. I went to the store to purchase them because it stated online that this item in not available for purchase online. At the store the list prices was $9.99 (double the price). I purchased them anyway thinking that they would give me a price adjustment but they did not. They stated that online there is a disclaimer which states that the actual prices may be different in the store. So, they advertise it at $4.99, tell you you can only purchase at the store but then tell you each store can set ther own price. Then why are they advertising any price online?!

When I spoke to cusotmer care they stood by their "online disclaimer" wouldn't let me speak to a supervisor and said I had to go into the store to speak to a manager. When I asked how to get the $4.99 price they said I would have to shop at other stores to see if they carried at that price. The closest store to me is this one which is already 20 miles away and I refuse to have to go further!

On 08/24/09 I went to IKEA CANTON and purchased a set of builtin cupboards.On arriving home in Windsor Canada I checked our order and found that we had been charged for an extra shoe ORG @ $50 I got on the phone immediately and called IKEA to let them know I was charged for an extra shoe org I didnt receive I was told I would have to bring in my bill receipt so that it can be rectified I told them unfortunately the lady that did our order at the till was ready to close and kindly said she would put us through before she went for her break as they were very busy ,she was in rather a hurry to get finished,and made a mistake by ringing in an extra shoe org.

Anyway when on returned on Thursday 6/04/09 to get this sorted out I was very rudely and unfairly treated and TOLD according to their tape it showed that I had bought 2 the manager kept saying that it was on the cart the more I told him it was the doors on the cart and not the shoe org as that was with the rest of the smaller things on the counter before they were rang up last.He kept telling me according to the taped picture he produced I had got 2. I told him I was most upset with his attitude and told him this is the last time I will deal with Ikea and that my answer to anyone wanting to go there to make sure they CHECK their order before leaving as they ( IKEA )cannot be trusted to honour their MISTAKES no satisfaction at all from Ikea Canton. I can produce pictures of all the items I bought from them in the cupboards we have put together.

I can assure you I am not a liar and dont like been accused of stealing items and can prove I only got one shoe org.and not two.

IKEA making junk everyday for our landfills! Without them the environment would not BE an issue!

I purchased 3 Poang steam bent chairs from Ikea with an alleged 25 year warranty. When a couple of the runners started de-laminating I returned them 60 miles to the store where I purchased them. The store presented me with 2 used replacement runners which I then stored in the attic until it would be warm enough and dry enough to sit out on a covered porch.

When I pulled them down from the attic to re-assemble and use the chairs I discovered that one of the runners was for the wrong side and could not be reversed to the other side. I took it back expecting a small problem on a $90 chair could simply be resolved. Instead the department manager insisted I drive back home to pick up the receipt and come back another 60 miles on my time with my gas so that they could replace a part that should have been on the shelf for warranty replacement.

I tried to reason with him but I soon gathered that store policy is not written for the customer but for their own bottom line. When I asked to speak to the store manager who should have authority to resolve a petty complaint generated by a faulty part and bad customer service I was told i was trespassing and told to leave the store or the store would have me arrested!!!!!! I suppose that is the Reward Program they have in force for people that have spent thousands of dollars on the few products in the store that are not totally poorly constructed Chinese junk.

Their warranty program is written to protect the store, not the customer. I called their bluff and called the police myself so that I could get an independent arbiter to resolve the issue so that I would not have to make another trip to their store. Instead of submitting to reason for the second time the store bouncer signed a complaint against me for trying to reason out the problem that they totally caused for a good customer. They then told me I was barred from the premises for one year or risk arrest. I never swore threatened or caused any problem but they had my money and wanted nothing more to do with me even though I went there with the intent to spend several hundred dollars more after I resolved this petty problem.

The same store also charged me a for 4 doors plus shipping charges for a project that has been stalled for 6 weeks waiting for a 2 week delivery that never arrived. Since I am barred from the store I cannot resolve that issue either. The junk I have purchase in the past while looking good in the store always winds up on the curb within a very short period of time. Their china chips at the slightest touch, Their particle board counter tops is anything but the high density board you would get anywhere else, the list goes on and on but fortunately I haven't purchased most of the garbage that fills their aisles. I will never ever go near their store again. I just wish never went in the first place. CAVEAT EMPTOR Let the buyer beware.

I recently made a mistake of writing a check for $1000.00 when it should it been $100.00. I did write $100.00 in the payment stub. When I check my account I noticed a payment for $1000.00 has been cashed out and noticed it was from IKEA. My credit limit for IKEA was $500.00. I called Ikea about the mistake and told them to refund me back my money which is $598.60 after paying the balance on the account. I was told that it would take 7 to 10 days.

First time called on 4/2/2009. I called back today (4/15/2009) to find out the status of my refund and she said it would take 30 days to get my refund, I did mentioned to her that I called them before and was told it would take 7 to 10 days, instead she told that it would take another 30 days before I get my refund. I cancel my account that day. I've been trying to find a number in U.S. that I could talk to but can't find anything. I'm very frustrated about this.

Loss of fund and bounce check due to loss of income. Missed payments.

Well...I bought a MALM king bed frame $249, King Sultan Hasselback Mattress $449 and a King Sultan Tuvebo pad $249 totaling $947 before tax. We moved from the south to the north and stopped at one on the way up with the moving truck. The boxes where not damaged, but when we got to PA we opened the box and it was broken. So we were told we had to drive back to VA but I said no to the 4 hour drive. So I drove 1.5 hours to Conshohocken to return it only to get there and find POP that if I would have waited 1 more day I would have received a gift card for $200 dollars.

So I finally got a hold of IKEA and they sent me a $100 gift certificate after hours of emails and phone calls for my troubles. I then bought (with cash) 2 MALM chest w/ 2 drawers for $49.99 each totaling $99.98. Got home and put 1 together and decided to wait for the other until my bedroom was painted and new carpet installed. Well I went to put it together this past weekend, honestly I forgot I had it...and all of the hardware is missing. Of course I am now SOL because it is past 90 days and they do not care that I spent that $$ on there stuff. I am in QA for a large worldwide franchise and we would never tell our customers tough. I find this totally rediculous!

I am out $100 and gas $ for the first bed incident and now I am out $49.99 more dollars.

I bought a KULLEN Wardrobe with three drawers for $149.00 cash. I drove 1 hour to this store to buy this item. When I opened the box at home I discovered that many of the parts were missing; all five shelves were missing, all screws, nuts, bolts,handles etc. small parts in bags were missing, all of the parts for the two drawers on the bottom of the wardrobe were missing.

I returned to the store and spoke to Andrea (from returns) and Cindy (Frontline manager). They told me that they could not provide the larger missing parts; however they could provide me with the smaller part (nuts, screws, bolts, etc.) for $25.00. This is not how a profesional establishment runs buisness.

I drove one hour and spent half a tank of gas to buy the product at the store, then after my discovery of missing parts, I had to drive back to the store and waste my time and gas money with an unresolved problem. Now I have very large pieces of unassembled wood and useless material in my home.

Several times I have patronized this store responding to advertisements I came to realize that most of those items where either out of stock, no longer available and no rain checks. When I complained to the company customer service, all I am getting is, We are Sorry, and thank you for letting us know, how we can serve our customers better in the future. They don't even try to make up for their shortcomings. They are arrogant and couldn't care less, just bring in the masses, like the airlines, luring in customers and hoping to sell them a more expensive item.

There is no customer service. I wanted a n 11qt. stainless steel stock pot they had advertised, sorry, out of stock, no rain checks, will be getting more to-morrow, just like people would like to drive 30 or more miles to come back the next day, only to find out there are no more. This company should not be allowed to grow with that kind of policy.

Wasted half a day, almost 60 mile round trip, this is not just a neighborhood store, people have to drive quite a ways to get there.

Ikea advertised a stockpot on sale for $9.99 on Sunday March 22, 2009 for that one day only. THE FLYER ADVERTISED ONE PER HOUSEHOLD (WHICH WAS ALSO NONSENSE SINCE I WITNESSED SEVERAL INDIVIDUAL PEOPLE WALKING OUT WITH 2, 3 OR EVEN 4 POTS PER PERSON) and said nothing about a voucher or coupon (COULD THAT BE BECAUSE ONLY CERTAIN STORES WERE TARGETED FOR THIS NONSENSE TO APPLY ONLY TO CERTAIN PEOPLE IN CERTAIN AREAS AND TO PUT THIS IN THE FLYER WOULD HAVE MADE ALL IKEA STORES SUBJECT TO THIS VOUCHER/COUPON NONSENSE).

I arrived at the store at 10:00 am only to be told they were sold out (NOT OF POTS BUT OF VOUCHERS. THERE WERE PLENTY OF POTS LEFT AFTER VOUCHERS RAN OUT) and you had to have a voucher to obtain a pot at that price. Since they cannot get away with putting just a few sale items out on shelves when there is a sale, they came up with this voucher/coupon crap and of course they only made 1000 vouchers. If an item is on sale, does that not mean all of those items that they have in stock (HENCE UNTIL SUPPLY LASTS). Because their greed blinds them and causes them to hold back some of those items to sell at regular price, they are actually loosing money. More people bought those pots at the sale price than at regular price of $34.95, (South Philly Ikea made approximately $10,000.00 in less than an hour) therefore selling more and making more money. If Ikea werent so greedy and deceptive, they would be able to see that and allowed all who were there to purchase a pot, get one, voucher or no voucher.

At any rate, I had about 8 people with me who were all going to buy pots and other items, but because Ikea was so deceptive in their advertising and denied us and many more the right to purchase those pots at that price, they have lost at least 20 customers that I know of and I can assure you that I will do everything in my power to encourage those within my sphere of influence not to patronize Ikea stores ever again.

Disappointment and frustration to people who traveled some distance to partake in this sale. Deceptive advertisement is against the law.

Someone said you had to have a coupon to get the stockpot and they were up by the checkout counters. Strange I thought. The paper ad nor the TV ad say anything about a coupon or first so many customers. I go to checkout and see the stockpots being held hostage on the far left wall by the clerks. They would not sell me one without the coupon they gave out before the store opened. I had to make a scene but I got my stockpot (someone gave their coupon up). IKEA practices deceptive advertising and I will not let one of their ads lure me back to their store again.

I purchased two pillows at $20 each. The pillows feel comfortable when touched but are actually extremely uncomfortable to sleep on. I slept on it for half of a night and woke up in the middle of the night to switch back to my old pillows. I woke up with neck pains which remained through the day. I called the store to see if I can return them and according to their return policy bedding (which includes pillows) cannot be returned after removed from its original package. I want my money back but they are not willing to accept the merchandise. Please help.

Spent $40 on pillows that I cannot use. When I use the pillows I woke up with neck pains.

I purchased two pillows at $20 each. The pillows feel comfortable when touched but are actually extremely uncomfortable to sleep on. I slept on it for half of a night and woke up in the middle of the night to switch back to my old pillows. I woke up with neck pains which remained through the day. I called the store to see if I can return them and according to their return policy bedding (which includes pillows) cannot be returned after removed from its original package. I want my money back but they are not willing to accept the merchandise. Please help.

We drove one hour to the East Palo Alto Ikea to get storage furniture for our kitchen in preparation for our baby on the way. After finding parking we find a note on the door saying no bathrooms today. Curious how that could possibly be true (the store is full of kids) we go in and see the exact shelf we had in mind marked down from approx. $800 reduced to $300!

We were thrilled but had to leave right away and drive to the nearest gas station to use the facillities (being pregnant). We return 20 minutes later to find the store is now closed, due to the water issue.

Since we had driven so far (and rarely have the opportunity for such a mission) we decided to drive 40 minutes to the Emmeryville store where, we discovered, that same piece at full price. We spoke to store manager after store manager. They said each store was seperate and that it was not their problem. We spent over 2 hours with customer service who ultimatly did nothing. We ended up buying a very cheap shelf instead which works fine.

I ended up on the floor of the marketplace with sudden contractions and shooting pain, in fear of losing the baby. Now that we are preparing to take back another piece purchased that day I came across all the reports of their false return policies and deplorable customer service. Shame on Ikea. They specialize in criminal bad behavior.

I almost miscarried on the floor of their store after 3 hrs. dealing with horrific customer service.

Ikea, has ruined my life. I'm not sure if I can write about it because I'm so sick of the awfully made furniture and torture it put us through to construct it. We bought about $3,000 worth of furniture and it was supposed to represent the beginning of a loving relationship as we're getting married in 4 months, instead we're fighting and arguing and frustrated all because of the Ikea furniture and it's incredibly deceptive appearance in the store.

We have spent $3,000 on furniture that basically SUCKS!! we are exhausted and beat down, not to mention BROKE!

Now I know Ikea's customer service once again shows it's true colors as I have read in other customer comments. I went to Ikea to return 6 placemates for the total of $5.93 along with another item. Eric, a manager, called the police to arrest me without asking and listenning to one word from me. I had a valid receipt. The placemats were purchased one week ago and had never been used. They claimed that the original lables had been taken off. After they gave me a hard time for $5.93, I got upset sweeping them off the counter and told them to throw the items in the trash.

The security and the manager showed up in less than a minute. The manger asked me to leave the store and called the policy at the same time. They showed up so quickly and treated me like a crimnal. I felt they just hate the customers and want to be rid of them once they spend their money. Two other customers, in front of me, had been treated badly also.

My Ikea experience today was shocking. I will not shop there again. I will also contact local TV station for consumer complaints and hope less people will be treated this way. The bottom line is Ikea is rude...I'm sad and disappointed. Good luck to the quality of our life.

I bought some stuff on Ikea and I did it online because I dont have time to go to their store. It was placed Jan 11, 2009 and I just got it today Jan 31, 2009 (20 days passed). They use a delivery service called urban express. The furniture was worth $200+ and the delivery was $150 something. Then, the delivery service said that they can only deliver at a certain time in my area. They dont deliver after 4pm. When I called Ikea to complain they said that it could have been worst if you went to the store because the delivery time is 7am to 7pm.

Because of that I have to pay an additional $35 from the $150 delivery service that I paid for a $250 worth of furnitures. And, this was not mentioned on internet site that I have to pay an extra $35 so that they can deliver after 4.

I purchased an Ikea Malm chest of 3 drawers. Upon attempting to assemble it, I ran into a number of problems. The directions were not detailed or accurate, the runners for the drawers were facing the wrong way and after assembly the drawers would not slide in properly. I was shocked by the poor craftsmanship of the item and called the Ikea customer service line for assistance. The woman I spoke to assured me that I would either be able to return or exchange the item, due to the issues mentioned above.

I then travelled 30 mins to the Ikea of Brooklyn to resolve my problem. At the store I was greeted rudely by a customer service rep named Vladimir and received no help. He was condescending, arrogant and indifferent to my plight. He refused to even exchange the item for a non defective unit. I then left the store upset and out of $80.00. I was so frustrated that I left the item in the parking lot in the cart that I carried it in on.

I have purchased over $1,000 worth of merchandise from Ikea prior to this incident without a problem. Apparently that means nothing to Ikea and I will not be returning. If you are thinking about shopping there, I would suggest you think again. Spare yourself a headache and head somewhere else where you can get the same quality of furniture for less. And without the bad attitude and poor customer service!

I suffered a loss of $79.99+tax

The latest Ikea comercial is sexist against women.

Then it says MEN HAVE THE GARAGE

This is outragous! How dare they STEREOTYPE---> It's no different from saying that Natives get the jobs in the customer services and White people get the high paying Trades Jobs

I am disgusted at this. It is SEXIST, I would be outraged if I was a female mechanic who owns my own garage....This would absoulutly hurt buisness for her.

Ikea needs to STOP keeping us women in the stone ages and START showing us some RESPECT.

his shoe off terrace & girl stained my bew couch, products bought were double billy with glass door,tv stand & side board table, they proceeded to install sideboard even though it was damaged & pieces were missing. TOLD THE 3 TIMES NOT TO ASSEMBLE, CALLED iKEA RIGHT AWAY &TOLD THEM PROBLEM, WHICH THEY SAID WOULD BE REPLACED. no delivery charge but assembly fee required, called assembly urban express & told them not to dare send the 2 men who originaly came.

Also when I spoke t0 Claudia customer service rep. I ordered a single billy with glass door& asked that it be included with delivery of side board & she said of course all was delivered & fine so I thought, 9/10/09 less than 2 weeks later I get a flyer in mail & in sunday paper. Dated 9/18/08 the billies I had bought were on sale sale dates 9/19/08 throu 9/21/08. with glass doors, Double billy was now $170.00 vs the $315.00 I paid.& the single billy with glass door was $59.99&glass door $55.00, I paid $171.19 of which $35.00 was delivery charge. I called Ikea & spoke to Claudi since she had been so helpful & asked her to make the adjustment & credit my account. She said that it cannot be done as I had to be physucally present in store with receiptd. Told her that most of charge was done over phone, to please check again as we were talking close to $400.00(not including the aggrevation)

thank you.

I bought four clothing racks with wheels on them on Dec 1 and 2, 2008. They seemed sturdy at the store, so I purchased them to hold costumes for a school play. The racks were put together, however, before the third one could be assembled, the screws were stripped, and the racks were not as stable as they should have been. By the second day, the racks were not square anymore, but rather had to be lifted up off the ground to be wheeled to the performance area. By the end of the 2 weeks that we had them, they were basically not viable and had to have two people to wheel them to and from the performance areas.

I took the racks back to the store that i purchased them from, knowing that I would get my money back, because of thier huge heart sign that states, It's okay - you can bring it back. When I was greeted by Katja at the Draper Utah Store, when she found out that I wanted to return an item, she got downright mad, and called the manager. I explained the problem, which they were going to fix but I just wanted the money back. He got mad at this also, and told me that they would have to discount my purchase by 25%.

I asked for the general manager of the store, but was told that there wasn't one at this time, but I was given the name of M. Higgins and was told that she was the After Sales Rep. Upon calling, of course I got the whole computer calling thing, and after about 30 minutes on the phone, I finally got a secretary, only to be told that they were in a meeting but that I would get a call back the next morning. The call came about a week later, with no resolution, no followup call as promised by another co-worker, and no further contact from IKEA. PErsonally, I think the store needs to go back where it came from and take it's shoddy merchandise with it.

Damages include a two purchases (Dec 1 and 2, 2008) for a total of $106.76. With a return to me (on Dec 15) of $74.72 for a loss of $32.04. I was charged full tax on the purchase, but refunded only a percentage of the tax on refund. Who gets that extra tax? My faith in IKEA is non-existant and I think that they are using false advertising per their It's okay - you can bring it back ads that appear all over the store.

I bought book shelf at IKEA for $100. and since it was my 1st time in one of their stores I looked at many things and thought after I experienced putting the book shelf together and finding out how easy it was I would go back to the store the following day and buy a dining room set, which was a little pricy, but I liked the way it looked. I passed by the book shelf I had bought and noticed it was $30. less because it was on sale.

I went to customer service and encountered a very rude & sarcastic woman who said she was the Customer Service Manager. She told me she would not refund the difference. I asked her if I brought back my receipt the following day would she then adjust the price? She became even more sarcastic & rude so I left. I went back the next day and showed her my receipt. She laughed and said that item isn't on sale today, when just the day before it was. I went and looked at the item and she had removed the sale tag. I sent all the information to IKEA Customer Service, but they didn't bother replying. I WILL NEVER BUY ANYTHING FROM IKEA AGAIN.

About a year or so ago we bought a 2-pack of 24-hr. light timers at IKEA in Stoughton, MA.

The cost was less than $5.00 for both, so we tossed the package (and the receipt). Who keeps a receipt for a $5.00 item?

Last week one of the timers failed, so we took it to IKEA expecting a quick exchange or credit.

Instead, we got "How do we know you didn't buy this at a flea market?"

So already a bit irate, I asked to see the manager.

What seemed like an inordinate amount of time later -- we were all ready to give up and leave -- the manager appeared.

His line was the same.

I told him that IKEA had lost us as customers, and turned to leave. But then, beginning to steam, I turned back and asked for his and the original clerk's name.

Instead of identifying themselves, they threw us out of the store.

I'd like to note that this IKEA store is essentially empty. Apparently other customers have been treated similarly, and have learned their lesson and now shop elsewhere.

IKEA management should be treating its employees well enough, and hiring employees with sufficient intelligent and self-respect, to treat customers with respect. No customer should ever be accused of being a thief (or the equivalent -- buying a broken component at a flea market and trying to return it).

The problem with the timer is a built-in inherent design defect. One of the AC line plug prongs is mounted weakly, and breaks away from contact inside the timer. This will happen to people who use the timer intermittently and thus plug and unplug it often, because each re-insertion puts pressure on the defective internal component. This timer is made in China, and it is distributed exclusively by IKEA. Obviously, IKEA is not going to repair the problem, because they weren't interested in replacing the defective product -- or even hearing of the problem.

Buying a $50.00 gift card over the phone I was charged sales tax in the amt of 8.625%. When I questioned the tax I found out that not only would I be paying the tax but the person redeeming the gift card would also have to pay sales tax on the merchandise they bought with that same $50.00 card.

That is double taxation ANYWHERE you go. How do they get away with that or does the state of NY figure they can collect twice for the same $50.00 and get away with it?

I AM MAD AS A HORNET.

In the beggining of September of 2008 me and my boyfriend bought a bunch of big furniture from Ikea. We spent thousands of dollars. Every single thing we bought had something wrong with it. Not mentioning all the labor work that they save on us the customers, their quaity of furniture blows!

Our bed frame was missing parts, our drawer chest had particles that were backwards and there was no way to put it together ( and each time we noticed a defect we would have to driv all the way back to IKEA which is far and get new and correct parts. But thats not all. We also got an entertainment center BESTA BURS.When we opened the package the bottom part of it was snaped in half. We drove back to Ikea AGAIN and brought the broken part. They told us that they would have to call us back whenever someone else would bring a damaged BESTA BURS and they could give us the part from that.

Ive never heard of anything like that before, but ok. We gave our number, names they wrote it all down on the receipt and kept it and said they'll call us back in the next 2 weeks. A month later we called them to follow up and nobody knew everything about that. The receipt was lost. But again they took our number and told us that the manager will call us back the next day to solve the problem. Of course nobody called. Another week passed by we call and the managers are anavailable as always.

Just yesterday my boyfriend stayed on the phone for over an hour explaining the whole story all over again because nobody knew anything about it after and raising hell and demanding to exchange the broken piece for a good one my boyfriend was accused of trying to scam them!!!!!!!!! Thats bullsh..!!They are the biggest scammers I've ever faced in my shoping experience.

We paid for beds to be delivered to our home on 11/15/08. Since the delivery company called us twice and we didn't receive the ph calls we actually received the third call and spoke to the delivery man around 1:30 who said he was out front of our house (no one was outfront). We then received a ph call around 3:30 from the delivery guy saying they would deliver our furniture before 6pm. We never received our furniture and we called at 6:15 and we were told that our furniture was taken back to the store and we would have to reschedule a new delivery date. ALTHOUGH WE WERE HOME THE ENTIRE TIME AND NO ONE KNOCKED ON OUR DOOR IKEA WANTS US TO PAY FOR ANOTHER DELIVERY CHARGE OF $116.OO IN DELIVERY FEE BECAUSE WE DIDN'T ANSWER THE PHONE. HOW ABOUT KNOCKING ON THE DOOR, IKEA ISN'T THAT WHAT DELIVERY COMPANIES ARE SUPPOSED TO DO?

Here we are 6 days since we were supposed to receive our beds and we are sleeping on mattresses because IKEA refuses to redeliver our beds at no cost to us, although we were home and have proof that we were(therefore we did not violate the delivery contract), not to mention proof that we spoke with the delivery man who supposedly was at our house and never knocked on our door. We have been trying to get through to IKEA and Customer Service is of no help they refuse to work with us the CUSTOMER and their only option for us is to obtain a refund on the merchandise minus the delivery fee or pay another delivery fee. IKEA HAS NO RESPECT FOR NOR DO THEY UNDERSTAND WHAT GOOD CUSTOMER SERVICE MEANS! We will never purchase ANYTHING from IKEA AGAIN since they can not deliver the goods as stated per our contract no where on the contract does it say that we will only call you and not knock on the door!!!! Management is refusing to work with us and is basically calling us their CUSTOMER liars!!!

As a result we have two children sleeping on their IKEA mattresses on the floor and here I am 8 months pregnant sleeping on a mattress also on the floor because we do not have our beds because according to IKEA we didn't pick up the phone!! When confronted about the fact that we spoke to the delivery man who supposedly was out front and never knocked on the door and who we never saw IKEA despite the facts is refusing to acknowledge that we spoke to someone and that they failed to deliver a product/service that we paid for!

I have had my ikea credit card for about 2.5 years, I have a small credit limit of $500.00. I have never been late on payments or above the limit. I have not used the card for 4 months making extra payments above the minumum due, so that at Christmas i would have the available credit to purchase additional items for the family. I went to the store to find that my credit had been reduced by $60.00, which was more than embarrasing.

I spoke to someone on the phone to find that because of the financial crisis they were lowering available limits. I was also told additionally that a letter had went out on November 6, 2008 and that When I receive the letter it will explain why the credit had been reduced.I believe this is a form of fraud.

Because of this things that were to be purchased for my children have not been purchased, I would not have made double payments if I knew that the funds would not be available. I would have kept the extra money, so i would have the cash to use somewhere else for the holidays.

I tried to retun a chair today on Nov 8, 08 at Ikea covina. I was at the customer service. The customer svc representative said it was opened box and took my item and went to back room and said he has to inspect it. And it took him about half and hour. Finally, he came with the chair assembled and told me nothing wrong with it. It looks sturdy to him. And he won't issue the refund because it was assembled. But the item was opened for seeing but never installed or used. But it is ridiculous because he assembled it, of course, it is assembled and considered to be his definition Used and against the store return policy.

So, I asked for customer service manager. There was a young girl came out and I recalled her name is Shiela, and she is the person in charge there which I doubted. And she said she could do us favor and grant me 70% of the original value store credit. I refuse because I won't shop again at this store. I tried to take some pics there so, I might be able to post on the net to share my experiences. But she was trying to take my camera away. I told her that you better not to touch me.

I was totally disgruntled! Bad Service! Unbelievable & Amazing! Never See this kind of customer service In USA. And customer service will risk their company reputation and violating a consumers's right for a $ 50 merchandise.

I Brought a bed from IKEA in Dec.07 and I moved was due to move in my house in Jan.08, I ended up moving into my home in April and that is when I assembled the bed. In August of 08 the bed completely fell apart. I called Ikea customer service and what I was advised to do was to bring the parts into the store and maybe, they would be able to give me the parts for my bed. I went into the store and was asked for the original receipt and I told the manager at the desk that I did not have the receipt, he then told me that there was nothing that he could do for me.

I called back customer service and told them what I was told and nothing was ever done. The bed has continued to fall apart piece by piece. I called Ikea today 11/7/2008 and complained about the same thing. I was given the corporate office number and the email address.

The top part of the foot board has come completely off, the screws can no longer be put into the holes because of how man times the bed has been put back together. The bottom part of the foot board holes are to big to put the screws in, it has been stripped because of tightening the bed so much. The bed posts are weak and are also striped,, because the bed has loosened, the wood around the holes has broken off.

I purchased a Varde sink counter combination on line. Then confirmed the order by phone, taking off a fridge. A Varde stainless steel sink top arrived: BUT NO CABINET. After waiting too long on the phone, the answer: 2-4 weeks for delivery of the missing part. NO STORES HAVE IT IN STOCK. I WOULD HAVE TO PAY FOR THE RETURN IF I CHOSE NOT TO KEEP IT AND WOULD ONLY OBTAIN A STORE CREDIT.

I was sold a product as if it was in stock - NO INDICATION OTHERWISE at any stage of the order. it was delivered partial, with no means at reception to verify what had happened - the delivery team wasn't going to wait while I was on hold with Ikea customer service. then to make it all worse - I'd have TO PAY to return a partial delivery... or bring it to Ikea myself. Which I did. I will never order from [Ikea] again. The experience was awful.

Waste of my time and money. I had to spend 3 hours driving and dealing with customer service.

We purchased plates, cups, bowls and other assorted glassware from Ikea. The products were described as lilac hand blown glass. When we began to wash the plates and remove the stickers, we noticed that the clear spots were showing up on some of the plates. We were shocked to learn that the glassware is not really lilac, but instead it is made of clear glass and has some sort of plastic film covering. We checked the bowls and cups and found them all to be the same.

Since the products are made in China we were a bit concerned that flakes of this plastic coating could get into our food and we have no idea what types of chemicals might be in the product. Not to mention, that after a few months, the dishes were going to blotchy messes of clear and lilac as the film continued to scratch or wear off. We called Ikea and told them we had traveled from a long distance to pick up the dishes, we told them that we were very unhappy that the plates were not advertised as coated and we told them we wanted to be compensated. They expressed shock and said they had no idea that the glassware was not solid glass.

We were told we would be refunded our money and compensated with coupons or store credit for our time and mileage. We returned to the store and our money was refunded, but they refused to give us any other type of compensation. They changed their story from what they had said on the phone and claimed they new the dishes were coated, but they were safe for use. We told them to post a sign so other consumers were aware, but they refused and told us they did not want to deal with our concerns. We want others to know that this film could flake and it could get into food products and beverages.

I have a new house and I had selected all my kitchen cabinets at IKEA (about $1,000 worth, with plans to gradually refurnish the rest of the house at IKEA too). While I was in the IKEA store in Carson, Calif. in August (2008) I saw that I could apply on a store computer for an IKEA credit card. It seemed like a good deal, so I applied. My credit is excellent and I have never been turned down for credit in my life (I'm 62 years old).

But I was turned down. I received a letter in the mail from IKEA's credit card provider, GE Money Bank, that they "could not identify me." I did not understand that at all, since I provided all the requested information, so I called customer service and was told to apply again, which I did. This time I was rejected because I had reapplied within 90 days. After many, many letters and calls to customer service and to GE Money Bank (who I never could actually reach by phone because their phone number is not a working number), I finally reached someone at IKEA who gave me the one piece of correct information I received in this whole sorry process. He was a supervisor, who told me I had been rejected for the card not on the basis of any credit problem, but because I hadn't provided a home phone number. This would have been very difficult for me to do since I only have a cell phone and don't have a home phone. I told him this and he advised me to reapply and just enter the home phone of a friend or relative. "But won't they reject me again because it hasn't been 90 days?" I asked. He assured me they wouldn't. You can probably see where I'm going with this. Of course, I got rejected again for exactly that reason, and twice more I called customer service and was told to just reapply. I knew what would happen, and sure enough it did - rejection because "prior application submitted too recently."

I decided to give up and take my business elsewhere but I really like the IKEA kitchen I've picked out so I planned to order it and use another credit card. However, I decided to take one more shot at this so I've e-mailed IKEA North America's president. I figure that even if she can't or won't unravel this she should at least know how her employees are turning off customers and driving them away.

[We] went to ikea to buy some furnitures for our new house. When we came back home and we opened the RAMPER (20108702) it is a drawer, we found broken parts inside so we could t put it together. this happened on the 28/08/2008. we loged on to the internet to see the phone no we had to call in order to solve the problem. so we called and axplained the situation ( about half an hour it took us).They told us ( Miss Diamantidi) that everything is done and that we will have the spare parts in 2-4 working days in our home by courier, no expensies on us.

A week later we called again as we had nothing send to our house. Then they told us that they hear it fot the first time..so we had to axplain again and spend another half an hour on the phone AGAIN, and at the and they told us that there is nothing they can do (Miss Papageorgiou) and that IT IS NOT THE COMPANIES POLICY TO SEND REPLASEMENTS AND THAT WE HAD TO GO AND GET IT OUR SELFS. she was rude and had no costumer service skils! Untill now nothing has happened still.

We live in Chalkida which is 60klm away from the ikea shop. we went there because we thought that all ikes shops are sharing the same policy all over thein net. Because of my job I live in diferent countries every 2-3 years( berlin-england-paris-spain etc.) and always go to ikea as it is guarantied what you get because you get it in a box without having to chek it! now we have spend a lot of money on petrol and phone bills for something that costs only 55 euros! The treatment we got from these two ladies is unexeptable and rude!

They had no idea of the ikea policy and they could not support their position they have been given.And on top of all that they LIED to us (costumers).This is realy upseting. We are stuck now with something we payed for and have not use. I don t think that ikea in greece has anything to do with that great name it has in all the other countries. Thank you for your time and excuse my English!

Purchased Ikea Fagelbo Sleeper Couch, Right Facing Model. Paid for delivery service. No markings on the boxes to indicate Left or Right Facing Model. I built the entire couch before I realized it was the Left Facing Model. As is, the couch ruins the layout of my living room. I waited longer than 45 days to ask for an exchange but Ikea refuses because I waited to long.

The fact that they delivered the wrong couch should have nothing to do with the 45 day waiting period. $800 couch, brand new, can't use it, not my fault. $800 couch, brand new, can't use it, not my fault.

My girlfriend and I bought a bookshelf, brought it home, and discovered that it came with the wrong wooden dowels. We returned to the store, were given new dowels and instructions, and then came back home. When we got back home, we discovered that the shelves did not fit into the frame that was given to us. In other words, the people at IKEA packaged their product incorrectly.

Both my girlfriend and I have full-time jobs, are full-time students, do not own a car, and cannot afford the price of renting a van to bring the faulty merchandise back to the store and back home. Our request to have the bookshelf picked up and a new one delivered has been rejected repeatedly.

We have filed a complaint and spoken to supervisors; however, we have been repeatedly told that they cannot meet our simple request because it is not our policy. We are paying out of our pockets for someone else's INCOMPETENCE. It strikes me as odd that a multi-million dollar company cannot admit their wrongdoing and spare $200 to ensure their customer's satisfaction. We will never buy from IKEA again.

In addition to the cost of the faulty bookshelf ($150), we will have to take a day off from our job (sacrifice a day's wages) and pay hundreds of dollars to rent a van to transport the faulty bookshelf back to the store and bring a new one home.

I purchased a queen size quilt cover from IKEA, New Haven for about $20. Quilt at home was slightly bigger than the measurements. I went to exchange it for a bigger size the next day and customer service would not exchange it. They said that it is company policy not to accept opened bedding. The bedding was NOT opened but it had a small tear at one of the corners. I asked to speak to a supervisor and he too kept repeating the same line. The tear in the packing is small but policy is policy...

I asked them to open the packaging and check to see if it is opened. However, they kept repeating this is our policy..... This was the first time in over 6 years of going to IKEA that I had to exchange something. Come out with a very very bad experience. It is strange that a company like this can exist and do business in the US. They are taking customers for a ride.

$20

My husband and I purchased over $2,500 worth of furniture from Ikea in 12/07. In 6/07, we noticed that the legs on the chairs we bought were collapsing. My husband took the chairs to Ikea assuming they would honor obviously defective merchandise. They refused to return it without an original receipt.

I filed a claim, was give a case number. As we did not have the original receipt, I was told they could research it. When I called back to inquire what was going on, I was told to take the chairs back to the store and they would inspect them for the defective.

When my husband and I drove to the store (25 miles each way), we were told that all it said on the case was to inspect the chairs which they did, they said that the chairs were defective but they would not replace them without the original receipt. I have my credit card statement with the purchase but they refused to look up the transaction.

I have been a retail manager for over 20 years, I know they have the technology to look up transactions particulary when I have the date. They simply do not want to return any defective merchandise. All the manager kept saying was, it's our policy. I told her that with my company, our policy is customer service and that is obviously not their policy. We used to spend approximately $2,000. a year and will never shop again. I will also recommend friends to stay away. I am shocked that in an economy where every sale counts, they would pass up service. Had they exchanged the chairs, my husband and I would have had dinner, probably shopped and spent more money.

We have suffered a $440.00 loss.

This is the second time I've had a bad experience with Ikea. The first time I bought a table top and got home to find that the box had been incorrectly labeled and the table top was in fact NOT the color I wanted (the box covered the top completely so I could not see it before I left the store.)

This time I got another table top and legs for a different table set. I got home to find that the table top had only 2 prefabricated holes for legs when there were supposed to be 4. This wouldn't be a problem if I had a drill to make the other two holes. When trying to call the Ikea store to see if there was a way to return the tabletop or get a refund for it without visiting the store (I don't have a car so getting there is a big trip and means renting a car for more than the cost of the table top), I went round and round with them on the phone. Everytime I would get someone on the phone they would transfer me back to the automated system. Finally I decided to leave a message. Here I am now over two weeks later and still no word from them. I have emailed them complaints too. They asked for all the details, part number, receipt number, etc. However they have done nothing since then and have not returned my calls or emails. I would simply like to speak with someone about my problem without going to the store, but it appears that is not at all possible.

This is the second time I've had a bad experience with Ikea. The first time I bought a table top and got home to find that the box had been incorrectly labeled and the table top was in fact NOT the color I wanted (the box covered the top completely so I could not see it before I left the store.)

This time I got another table top and legs for a different table set. I got home to find that the table top had only 2 prefabricated holes for legs when there were supposed to be 4. This wouldn't be a problem if I had a drill to make the other two holes. When trying to call the Ikea store to see if there was a way to return the tabletop or get a refund for it without visiting the store (I don't have a car so getting there is a big trip and means renting a car for more than the cost of the table top), I went round and round with them on the phone. Everytime I would get someone on the phone they would transfer me back to the automated system.

Finally I decided to leave a message. Here I am now over two weeks later and still no word from them. I have emailed them complaints too. They asked for all the details, part number, receipt number, etc. However they have done nothing since then and have not returned my calls or emails. I would simply like to speak with someone about my problem without going to the store, but it appears that is not at all possible.

day at IKEA and got nothing but misery!

and recommend not to purchase from IKEA.

I had same experience regarding return policy just recently. I lived in the san francisco bay area and the two stores in this area used to take things back even if they are open boxes or assembled, except beddings. I only found out that's no longer the cases when I was trying to return a chair I bought only few days ago that was hurting my back. I was told that they no longer take any assembled/used items back. Period. However, there was no sign anywhere in the store about this change of return policy and certainly the cashier didn't say anything when I purchased the chair. In other words I purchased the chair without being informed that I can't return it once it's assembled. Now, we all know over 90% of products sold at Ikea needs to be assembled so in essence the store now has a return policy of no returns. Without informing customers about this change is a deceptive business practice.

Of course, in attempt to justify their behavior, the staff there (I talked to four, including the customer service manager) pointed to the return policy printed in the back of the receipt and say you should have read before you open the boxes. Yes, great customer service, just go home and read, eh?! And really, how many of normal people read the back of their receipts every time when they buy something? My point is if you change the way you practice your business regarding returns you need to fairly inform your customers so they can make an informed purchase decision. You need to at least post some signs at casher registers so people can see.

Also the return policy is written in such legally loophole way that I started to think it's not the staff, it's the Ikea corporate culture and business attitude that points to zero customer service. The policy reads, "If you are not completely satisfied with your purchase, simply return the unused item in its original packging within 90 days... " Now, anyone with any intelligence will respond, "well, how do I know whether or not I will be completely satisfied with a product without using it?" Dud! Again, since over 90% of Ikea's product needs to be assembled before they can be used, why don't Ikea just say "there is no return after purchase, period!" Because that's what they are doing.

It's really a shame because I was looking at getting another chair on their floor that's actully $100 more than the one I tried to return. Now I am sure getting nothing from them and will tell people BEWARE before you buy anything from Ikea! Now I will try to sell the chair and for sure I am going to lose money even though I only use it for two day.

In 2004 we bought leather furniture from Ikea in Illinois. In 2006 they have replaced one leather cushion because it became really bad. Now we moved to FL and other cushions became really bad again. However this time they have refused to replace it or to refund the money they claim that the reason is because some special treatment is required for the leather. They can not answer why we were not notified about this special treatment when we bought the leather sofas as well as when they have replaced one cushion in 2006.

We are moving to the new condo we just bought and we do not want to bring defected Ikea furniture to our new place. The leather furniture should be in a good conditions for at least 15-20 years but in 4 years even the cushion we replaced 2 year ago looks terrible ( holes, scratches ). We want our money back and Ikea can get their special treatment leather furniture back from us.

I purchased a round Sultan Sundane bed from Ikea in late June of 2008. My boyfriend and I were in the process of leasing a new apartment and had very little furniture. I had my heart set on Ikea's round bed because it was very tendy, pretty and seemed like it would be comfortable. After sleeping on the bed for the first few times my boyfriend and I realized that we were waking up with back pain. We wern't sure if the bed was the cause at first so we figured we keep trying to sleep on it. The problems continued and by mid July we were both being scene by the physical therapist for back aches.

I contacted Ikea's national service center to see what I could do to remedy the problem. I was told by an Ikea representative that several people had complained about the quality and desigin of the bed and complained that the bed gave them back and leg problems. I was told that the problem would be reported to a manger who would get back to me about possibly exchanging the bed for one more comfortable. I heard nothing from a manager, so I decided to visit the Ikea store in Conshehoken, PA where the bed was purchased. I spoke to two managers there, Lee of costumer service and Jim of security. I was told that the bed could not be exchanged because I had no recipt. I was told that they sometimes exchange products that do not have a recipt but that they would not in this case. I explained that since sleeping on the bed that both my boyfriend and I have had to seek medical treatment and that we have been confined to sleeping on our sofabed due to the discomfort.

After getting not resoultion, I asked for the address to Ikea's legal department where I could send a complaint which both mangers refused to provide me with. The bed was an excess of $900. I am very discouraged about the experience I had with Ikea. I have shopped there for years with issue. If the bed is defective, I feel that I should have a new one that is comparable to my purchse.

I have lost $900 towards as well as costs associated with medical treatment.

My book shelf was broken into 2 pieces by making noise. There was no reason. No overloading. It has mistake in production, it's attached with a few grams of silicone, i couldn't believe my eyes. Luckly no one is hurt, but we are really afraid of the situation. 10 sec. before my 2 years old girl was standing just under it. I'm now really mad about the situation. I've the pictures. I'm just considering my options, if anyone was hurt today i would go to court of law!

Tonight i will visit dealer in stanbul and i am absolutely mixed with feelings of mistrust of quality understanding. You may still see the bookshelf hanging on the wall of my house. I would do everyting about this extremly important problem until i am satisfied.

MY TRUST TO IKEA IS BROKEN! My bookshelf was broken, My wall has little damages on the painted surface..

On 6/11/08, my husband, myself, our 4 year old son, our 3 year old son and 4 month old daughter ventured to IKEA in West Chester, Ohio, in order to purchase new bedroom furniture for our 3 year old son. We had never been to this store before and were very excited.

In the children's bedroom furniture section, there were a few sets of bunk beds that we were interested in. Since they are displayed, my husband placed our son on the top bunk, while standing right there, for just a few seconds to see if he liked it or how it felt to be on a top bunk. Immediately, a sales man (approximately 50years old with gray hair who was working at this location on 6/11/08 between the hours of noon and 2pm) came over and abruptly told my husband that children are not permitted on the top bunks for safety purposes. Even though my husband was right there just having him test it out.

We blew it off thinking, okay, it's store policy, we respect that. We continued to shop. All of the bunk bed ladders have plastic covers on them so children cannot climb the ladders. At one point, both of our sons were standing on the bottom rungs of the ladders, side by side of one another (where no plastic covering existed). We were not allowing the children to climb the ladders, nor were they doing anything that was unacceptable. The rungs are, at most, 1 foot off the ground). Immediately, with me and my husband standing right there talking, this same man came over and began to yell at our children. He used an extremely sturn voice and told them not to behave so inappropriately and proceeded to force them to answer him when he said, "okay?"

My husband and myself were enraged. How dare this stranger speak to our children in this manner and right in front of us? My husband went over to this man to speak to him about HIS behavior and to explain that we did not appreciate the way that he treated our children. The man proceeded to deny these claims, yell at my husband, cut him off during the times he was trying to explain his side of things and subsequently called security. This man did not once apologize for his behavior. Instead, when I came over to explain my distaste with the situation, he told me that it was "not my (his) fault that I (me) cannot control my children." He did raise his voice to me and failed to apologize for his behavior.

Tim did state that this salesman would be dealt with. However, we are skeptical. That is because when we were discussing this incident with Tim, the salesman and security, the salesman continued to yell at me and tell me that I could not control my children, with no repremand from any authority.

You should know that there were no other incidents in the store other than what I've explained. We had not been repremanded at any other point. In fact, we've never experienced such a thing in my store we've ever been to.

Whether or not we were "not controlling" our children, is irrelevant. Although, we were! It is irrelevant because this man had no right to yell at our children, in front of us, no less. He should have addressed directly, no matter how many times he felt upset by us or our children.

I cannot say for sure that this was the first time this man had acted in this manner because he appeared to be agitated quite quickly with no warning.

I bought a Kilan bedspread 102 x 110 on 5/31/08. I tried to return it to the San Diego store today because when I washed and dried the blanket on the stated normal setting the 100% polyester fiber fill inside the blanket melted and cracked. However they said they would not issue a refund because it was not a quality issue. If I had known the polyester would melt I would have hung it up to dry. I contacted Ikea via email and I am still waiting for a response.

The blanket cost $59.99 plus tax.

I am very busy and very rarely write such letters, but after a recent trip to Ikea where I spent over $500, I felt I had to write, as I have again had the same problem I have with almost every ikea product I have purchased.

I love ikea products because the designs are modern and attractive, and contemporary, and the prices are usually within my budget.

We have our entire home furnished with Ikea products, sofas, coffe tables, beds, kitchen components, dressers, space savers, and bookshelves. We spend over $1000 a year on Ikea items usually.

But something that has been very frustrating is the level of quality of Ikea products. Every single item we have bought has had manufacturing defects or flaws due to very poor or non existent quality control. Either a piece of wood sticking out of a side panel or table leg, or cheap bolts that break when they are being used, to wood that is cracked or cracks when putting together.

I know that these products are manufactured overseas, and that at your prices, I can only expect so much, but this is ridiculous, we are taking about a few dollars in time for someone to check and replace these flaws and defects, or to use slightly higher quality bolts and screws.

Sure, you will tell me to just return it to Ikea and I'll get a replacement, but that's not practical when you have something half put together and realize that something is wrong, it is just too much of a waste of time considering Ikea is almost half an hour away from us.

We are starting to see furniture companies with the same nice design as Ikea that are better quality than Ikea products, so unless you can give me some reason to continue spending my money with Ikea, I will go elsewhere, where my time isn;'t wasted because a billion dollar corporation is too cheap to put a little QC into there products!

I had to repair the products myself and spend significant time to deal with the poor quality of products, and in some cases, the products became unusable.

A week ago we purchased merchandise for over $2000 at the Ikea, East Palo Alto location. 2 of the items we'd purchased, a shampoo holder and a soap holder (total cost of $4.99) I took back to the store today to return.Both use suction cups to stick to the bathroom wall, and they both kept slipping and dropping to the floor. On taking it to the returns desk, the customer service representative said she couldn't take it back as it appeared to be used. I told her, Of course, I did try using it, but it does not function as designed, I'm going to be able to use it, I just wanted to return it. And all she kept saying was I understand, but I can't take it back as it's used, we can't put it back on the shelf.

SO, I asked to talk to the manager, after explaining the problem to the manager, he tried sticking the holder against the wall, and it kept slipping again. Despite that, he kept saying, but it works, I don't know what's the problem?

It seemed to me that both these customer service reps were poorly trained and didn't know a thing about customer service. Their attitude in general was appalling and by then I had already spent 1/2 hours trying to get this resolved. I didn't think it was worth anymore time, so I just asked the rep. to trash the items. He promptly thrashed both items and returned the receipt. In general I like Ikea, I've purchased mechanize for over $3,500 this year already, but i'm extremely disappointed by their customer service.

$5 , a wasted trip to ikea, 1/2 time trying to explain the problem

On 12/3/08 we sat with the kitchen consultant at Ikea, planned our new kitchen (Adel)and purchased it. We were fully aware that some of the material was not in stock but assured by the consultant there that all parts would be in the store within a few days. on 29/3/08 we returned to Ikea and purchased most of the missing items. However the door for the dishwasher was still not in stock, although we were assured it would be in "any day".

On opening and building the kitchen the carpenter found one cupboard door to be badly chipped. We returned the damaged door (10021120) on 24/4 and asked them to replace it, only to be told it was not in stock, nor the dishwasher door (30021119). Again, we were told that both doors would be in stock 'any day'. It is now 28.5.08 and our kitchen is still without two doors, and the customer service dept at Ikea can give us no indication of when they will arrive.

We are totally disgusted with this service and regret buying a kitchen from Ikea which cannot supply all neccessary parts. I have warned others to go elsewhere for their new kitchens.. to a supplier who can supply the goods. Please advise where to go from here. Must we resort to legal action to get a complete kitchen from Ikea?

Over the past several years I have spent several thousand dollars at Ikea ( would be willing to share account information to demonstrate this ) I own several buildings as a landlord and enjoy using Ikea products for furnishings. However, after today my wife and I are considering no longer ever shopping at any Ikea.

Over the past few months I have been renovating a property and was not able to put up the Numerar countertop 73 X 25 which I purchased in Dec 2007. Upon opening it today and seeing how it looks- size, we realized that is was far too large for what was required. The item was in perfect condition however the outer brown box ( packaging ) had some white paint on it. When we attempted to exchange this along with the Utby pedestals for a smaller version, we were only allowed to exchange the pedestals. We complained and asked for the manager Tanya. She informed us that the pedestals could be taken as they were still well packaged yet the countertop could not because it was no longer sellable.

Upon hearing this I was OUTRAGED and admit using the curse words in referring to the need for a nice box. I was informed that for one, I was beyond the 90 days and 2 that because of the paint on the box , could not EXCHANGE ( never asked for a refund. I repeatedly told Tanya to look at the pristine condition of the countertop, but all she cared about was the box. This policy is most flawed as even other Ikea members that I spoke to acknowledged that if returned within 90 days without a box but in good condition an exchange is almost always accepted. In our case the pedestals were exchanged because the box was nice but not the countertop.

I am extremely furstated that I have a countertop in mint condition yet is too large for my wife and I, and all because of paint on a box. Based on your response, we shall decide if we are too ever shop at Ikea again. I explained to Tanya how she was jeapordizing all of our future business over an exchange for $ 140.00 yet she did not care , said no exchange and simply walked away from us. Even though I did raise my voice, I truly believe that our treatment was not merited and that such rationale for exchange and treatment of a customer was unwarranted. The item is perfectly resellable and still an active product at Ikea.

. On March 29, 2008, I bought a Malm bed (birch) from the Calgary, Canada store. It has not been delivered: today is May 7. There are three problems here. First, I was not informed that this product was of stock when I purchased it. This information was provided only on the day that the rest of the order was delivered. If I had been told it was out of stock, I would not have bought it, and that would have been fine.

Second, the delay in delivering the product has been excessive. Waiting for it to arrive in Calgary by regular stocking procedures if irresponsible and insulting. If there is one anywhere in North America, it should have been trucked in for me by now. Third, the customer service follow-up has been less than satisfactory. I was not contacted. I made contact myself after over two weeks delay, and I spent over forty minutes REPEATEDLY giving the relevant information (date of purchase, receipt number, etc.) to a pleasant but inefficient customer service representative. I was told I would be contacted within 24 to 48 hours. A week and a half later I received two phone messages then a call that simply requested the date of purchase. I was told I would be contacted again shortly. That was over a week ago.

Ikea has my money in its bank account earing interest, while I am sleeping on a mattress on the floor. Because the mattress was paid for an delivered, and because returns are not allowed on mattresses, I am not able to take my business elsewhere.

Two sofas were purchased 4/20/08. When we got them home they were very uncomfortable, narrow and slippery. They were nothing like the display on the floor. They also had a very strong odor. We wrapped them up again with some of the material they had initially been wrapped and drove them back to the store Tuesday April the 22n. The store would not take them back.

The opened the wrapper and noted they were still in good condition but said since we had opened the original packaging they could not take them back. All over the store they have signs that say take it home if you don't love it bring it back or something like that. We figured with a policy like that there wouldn't be a problem. You really can't try a sofa without unwrapping it and testing it. My husband even offered to have them take a 15% re-stocking fee but there was no deal.

I called a number on the IKEA website but all I got was someone that would file a case number and have someone at the original store call me back. She did say they would normally charge a 30% (i never herd of such high fee) re-stocking fee. Nowhere on the store or receipt does it indicate any re-stocking fee. the receipt does say it has to be returned in the original wrapping. Again, you can't try anything without opening it. We really think they have very false advertising.

The signage deceives the consumer into believing they can return any item (except mattresses and sheets) if they are not happy with the item once they get it home. Than in small print and or the receipt indicate it has to be unwrapped. This ofcourse is impossible to do.

My husband has driven 60 miles two ways and we have no sitting furniture. Not to mention my husband having to lift the stuff in and out of the car. He was also treated very poorly by the IKEA staff.

I have been looking for a sofa bed for a long time and found the one I wanted at Ikea in Round Rock, Texas. After looking at it online, I checked availability and it was in. So I drove almost 2 hours to get there and after spending 2 hours in the store getting the mattress, linens and accessories, I go to get the bed frame and there are NONE! A sign said they were currently out of stock.

I spoke to the ONE AND ONLY employee I had seen all day and he looked it up and said some would be in in 2 days. Now I had to drive home 2 hours all for nothing. A completely wasted day!
When I got home, I looked back online and it still said it was available at the store, so I called customer service. After waiting on hold for over 30 min, the lady I spoke with said they had 7 in stock, when I told her they did not, she said there was a shipment due to arrive this week.

When I asked her how to make sure I didn't waste another whole day driving back and forth across Texas for nothing, she told me to check availability online! Duh!! That's what started this whole problem in the first place.

She then told me to call back customer service check with them. Again...I had done that already too and they were also wrong! Now I'm just stuck. My only options are to pay a rediculous amount for shipping or drive all the way there and take my chances.

I have talked to several people who have had these same problems and we all seem to end up with the same results, nothing. The customer service is absolutely NO help and they really don't seem to care either!

This was my first and ONLY experience with IKEA.

I bought a couch from Ikea for about $1400, plus. Three months after using the couch, the cushions started breaking down like cheap pillows. Nine months later the springs under one part of the sectional came out of the wood. They were held together with plastic and a quarter of an inch nail. I took that part of the sectional back to have it replaced, and they begrudgingly replaced it--only because they had another one there. They would not replace any of the cushions. I was told by another manager to come back and bring them all in. I did, then they said no. They said that is how the cushions are made: with cotton balls--and just to keep fluffing them. In the couch department there are 20 huge signs that say: 10 YEAR WARRANTY, IF YOU'RE NOT HAPPY, BRING IT BACK! I did this, and they fought me on every cushion and even the springs. They were trying to say that it was not a manufacturer defect.

I am upset that I spent $1400 on a couch that broke down in 3 -9 months. I spent 4 hours driving back and forth, so lets say $100 in gas.

My experience with customer service was that they were very rude workers. They do not seem intent to help anyone at all. They should have better workers, I was really upset by this.

On Dec. 31, 2007, we bought a lovely bed base in the MALM series, queen, black-brown finish. They were out of the matching headboard/shelf set--that was our whole reason for buying the bed--but assured us they expected a shipment by the following Monday. Same story on an EXPEDITE desk, so we held off on getting the matching shelves. Boy, am I glad.

It's been four weeks, and every time we check, they are still expecting the shelves to be shipped to them next week. Meanwhile, we've had the bed set up a foot away from the wall so we wouldn't have to move it when we set up the shelves a few days later; suppose it's time to give up and shove it against the wall so we can quit hurting our necks. The bed itself had flimsy metalwork underneath that snapped in half the first time my husband sat down on his side of the bed (he's 170 lbs., hardly a behemoth given that it's a bed made to support two adults); we'd have bought slats if the self-service info had indicated this bed needed them, but it only indicated that "other" beds need them. My husband ended up making a trip to a nearby Lowe's to buy several planks at $4-6 apiece to do makeshift slats.

We went to a New Year's Eve party that night, where I mentioned we'd just finished setting up an IKEA bed, at which point the tiny woman I was talking to said, "Oh, I bought one of those. It's so cute, but the minute I lay down on it, the metal bars underneath snapped in half - pop!" This woman couldn't have weighed more than 105 pounds, truly, and I had not even mentioned yet what happened with ours. This apparently is a common problem with their beds. The shelves are available at other IKEA stores four hours away, but it's IKEA's policy not to transfer items among stores. As for the desk we'd planned to buy, their site shows the desk, but can't recognize the code when I try to check availability, so I had to call the store and be on hold to find out that it, too, is expected in the mythical next week.

Then there are minor inconveniences such as the fact that the fasteners included with one of our KASSETT boxes don't match up to each other and are thus useless to secure the sides of the box so it holds together. Hold times when one calls are just as bad here as everyone else is saying, and when you reach a human being, all s/he can tell you is that they're expecting a shipment next week. Apparently each product is contracted out to a different supplier, and when IKEA doesn't receive it as promised, they simply push back the expected date in the computer. The online capacity to check availability can't even do that much; it simply says yes or no and doesn't supply the estimated date of availability (not that it turns out to be meaningful anyway). My lesson is -- don't EVER, EVER buy anything from IKEA self-service on the trust that you'll be able to get the other component next week. If you are buying something to go with another item, don't do it unless they are both in stock right now.

One mattress to the value of $1200 has been stolen. The remainder of the bed, with also $1200 is still unaccounted for. I have endured 4 months of Ikea hell.

I went to the Conshohken store and picked up an office chair, got it home and found the base and legs were not in the package. I called Ikea and could not get through, it was constantly busy. I tried their e mail address, but the page was not available. I will have to go back to the store, a task I dread because I am 84, fragile and I cannot find out whether the part will be there!

We forgot nine large items at IKEA and our cashier did not tell us even though he could not start the next order. Now we cannot reach ANY IKEA number, not even the STORE NUMBER ON THE RECEIPT! The store will not verify anything unless it is logged in, and will not ship anything, so we are out $36.00 plus the additional $30.00 for shipping and tax for the same nine items as I had to order online for this furniture!

$66.00 in uncessary costs that are, as yet, unresolved, since there seems to be NO CUSTOMER SERVICE AT IKEA.

I bought a chair (a self-service item) from Ikea for $300. On the day I bought it, it was out of stock, so I was told that they would call me when it was back in stock in a couple of weeks. However, nobody asked for a phone number, so I wondered about it. Anyway, we went to the front desk where they handle non-self-service items and insisted they take a phone number and call us when the item was in stock. From their helpless look and attitude, I doubted they will. Two weeks pass. No call. I check IKEA web site and the chair is obviously in stock. So, we march on to IKEA College Park about 3 weeks after the purchase.

At the front desk, they say that the item has not been fulfilled, please come back another day, and we will take care of it. (We had to drive 30 miles to this IKEA). Being a patient person, I tried to explain it, but the person won't hear of it. However, as an alternative they suggested we pick it up ourselves (it was on the shelves after all) and pay for it and get money back for the original purchase. I called my husband who was shopping inside for another self-service item, and he went livid, of course. Anyway, the front desk person came to his senses, went and got the item (mumbling that this was not the way it was to be done) and we walked out, my husband vowing never to visit Ikea again.

Their kitchen design service is awful. Software not Mac accessible, no helpful telephone number; if you do manage to start, the software is agonizingly slow--it re-saves itself every few minutes! Staff is clue-less if you do drive all the way out to the store, and design service support is extremely basic. Their stuff is so clever, but their support to make it work is stone age. Caution if you need anything more than a VERY basic kitchen.

I bought furniture worth $500+ from Ikea and paid for the $100 delivery fee a week ago. Last Friday they called me saying I can expect the delivery from 9am to 1pm on Saturday. I waited until 2pm that day. No one ever knocked on the door, no one ever called my cell. Then I called them, checking if everything was going alright, and they claimed that they made the delivery at 9:30am, the time I was expecting the delivery at home. They said the delivery people called me but no one answered the phone, so they left me a voice msg, which was clearly not true. I told them I can show them my phone record to prove that I've never received any phone call from them, nor did I get any voice message. Then they immediately backed up saying that they had no obligation to call the customer at the time of the delivery! I told them that I didn't even see any flyer or sorry we missed you kind of notice on my door, and they kept telling me that they have no duty to do so.

I requested to talk to their manager, and the manager told me that this thing was between me and the shipping company only, and Ikea could do nothing to help but to charge me another $100 redelivery fee to make another delivery! Being extremely mad, I asked him to cancel my order. He said to do that, I would have to go back to Ikea store! I told him I am going to call my credit card company and stop the payment, and he responded, "it's your choice!" I definitely do not want to pay for the $100 delivery fee from which I've received nothing! But if I cancel the order, I will have to shop for my furniture somewhere else, which takes time. Either way it won't do me any good. So I am asking for a remedy of a free redelivery of my merchandise as soon as possible.

Today we took our five and seven year old sons to IKEA so they could have fun playing at IKEA supervised playcenter while my husband and I mulled through IKEA shopping. Before our kids' one hour expired several urgent calls for me to report to playcenter sounded over intercom. When I arrive all the children were huddled on staircase in playcenter (my son Reagan too) but my Robert, age 5, was laying on bathroom floor - bloody with the lady holding his wounded and very bloody frontal lobe.

NO ONE could tell my husband how this happened, where it happened in the play area. Paramedics were called to scene and my son was rushed to Doernbecher ER where we spent many hours getting MRI, xray, sedated to stitch several layers, top alone at at least 10 stitches - no doubt will leave an ugly scar above his eyebrow and doctor suggested putting sunscreen for the next year to eliminate scarring.

Never in our wildest imagination did we think Robert would be hurt-he has played here and other places and this never happeend. I call IKEA back and question their liability in all of this and that was when I was told a video showed Robert tripping over a stool and then banging his head on a metal post which is for the purpose of nine stairs that lead to a platform for kids to view movie.

Is it reasonable that they had no idea what happened to Robert, that he had to find a worker, crying and bleeding all over - WHERE WAS EVERYONE??? Is it reasonable that he was hurt to such a point of severity? THis gash was extrememly deep and wide. We signed kids play at their own risk when we check them in but surely there must be some responsibility on IKEA's part. Certainly it is not reasonable that on a Sunday afternoon a child be carted away with a bandage around his gushing head for playing in their play area?

I plan on contacting attorney tomorrow - IKEA did provide Liberty Mutual Insurance for me to contact - is that for them to pay for ambulance and other medical needs? What about pain and suffering? Just not sure what our rights are. Robert has been through enough with a diagnosis of medulloblastoma brain tumor on 11/22/05 - and all the surgeries, radiation and chemo and endless pokes and procedures He was so scared tonight - more scared then he had been before with the brain cancer. This just was not right for this to happen to him. He has a wish trip in less then a month to see Mickey Mouse in Disneyworld from Make A Wish. Thank God we didn't stop at IKEA on the way to airport.

Service concerning IKEA stores, customer service and support, also resolving the issue...

1. Had to call several times, since the time on hold is more than 40 minutes per call!!!

2. Was transferred to the claim department where I was asked to leave a message with the claim number ( I want to file it at first - do not have a number!!), name, phone, etc.. No one returned a call...

3. The problem is with the furniture we bought for my daughter to take to Berkeley... We purchased it in San Diego, brought it to Berkeley, put it all together.. 3 weeks later she called and complained that the furniture is all unstable shaky and bowed out. I can't drop everything here and fly to Berkeley to help her out..

I was sure that I will be able to resolve this matter with IKEA over the phone, but after spending 2 days!!! and having no answer, I an very frustrated!!

I also e-mailed IKEA twice - no answer

Wasted almost $300, time to assemble, transportation fee and not being able to sleep or to store things in the furniture.

I ordered 3 medicine cabinets. The products, which were very fragile, were not properly shipped, they were simply wrapped in thin cardboard without any attempt to provide boxing to prevent breakage. All three cabinets arrived with all glass components in hundreds of pieces and the metal frames were all bent. My 5 year old niece could have done a better job preparing theses items for shipping. It would appear to me that Ikea really did not want to see these units arrive intact; they did every thing necessary to insure that the items would arrive broken.

Went to the store to return door handles not used. The clerk was rude, the manager was rude and the assistant store manager was even ruder. All in all if I never see or hear about another IKEA as long as I live it would make me a happy man. The parking lot alone was a 20 minute ordeal then in the store waiting for help took 30 minutes only to be roadblocked and stuck with a store credit that I will never use.

It Amazes me that in 2007 a store could be so unorganized to deal with customers in a better way. Great that they are against using slave labor and trying to be a responsible compnay but how about treating (potential) customers with a little more respect.

I am stuck with an in store credit that I will likely never use because the quality of the stuff they sell is nothing I would allow in my homes and none of my family or friends would use anything they sell either.

ordered loads of goods from Ikea, Bristol England over the last few years, no real problems. On advice from assistant at Bristol store, ordered goods for our house in s.w. France from Ikea Bordeaux, using English speaking service. Arranged to visit our home in France for 1 week at beginning of April 2007 to receive these goods. They arrived on the Tuesday, 1 large, expensive( to us ) sofa short. My wife contacted Ikea France who said they would contact delivery company and call us back, they didn't. We called the delivery company direct, and told them we were reurning to England on the Friday, they said they would deliver sofa on Thurday.When delivered, the sofa was badly damaged, very badly.

We contacted Ikea France who said they would deliver new sofa when we returned to France in June 2007. Since then, we have been unable to contact them my wife wrote to Head Office about 6 weeks ago, no reply. We have constantly been in touch with the Bristol store who are totally disinterested in our problem. As stated, Ikea France do not respond at all. Anyone know of any good no win no fee lawyers in France please.

At the moment Ikea have about 800 of our money, and we have a wrecked sofa. I return alone to France in June, and have no idea what Ikea France propose. I am disabled, and will not be able to dismantle damaged sofa, or build replacement. That's if it arrives at all. My wife has been dealing with this matter up to now, but it is obvious that diplomacy does not work with Ikea. I must admit that we had no idea that Ikea was just a frachise operation, and no store takes resposibility for the actions of another. We will not be using them ever again. You can moan at the likes of Wallmart, ASDA etc, but at least in my experience to date, you can find someone to help with a problem.

I bought the ektorp leather couch for 700$ in October 2006 from the new haven store. stopped off on the way home from a wedding (i live in manhattan) and picked it out. had it delivered. Its now March 2007 (6 months later) and the couch is broken. Called customer service, the first thing they tell me is bring the couch in to the store I purchased it in to be inspected? haha. um I have no moving truck. I paid YOU to deliver it to me. and now its broken. So, in order to get help, I have to take pictures of the couch (what do you want to bet they will tell me they can't tell anything from the pictures I take), rent a car (to the tune of about $150) drive to new haven (90 minutes or so) and talk to customer service about it. chances are they'll do nothing. Don't buy anything over $100 there. you'll regret it.

On Oct 3rd, I ordered a chair and ottoman from Ikea's website for $120.98 and shipping $31.58. The website says an email confirmation will be sent in 24 hours. When I didn't get one, I emailed to inquire about the order. No response. So the next day I emailed to cancel the order. One Oct 10th, I received an email confirmation of the order with instructions on phoning to cancel. I called and was placed on hold for a solid hour until I finally hung up. I have not been able to cancel the order.

When/if it arrives, I will have to have UPS send it back and I will have to go through my credit card company to dispute the charge because no one from Ikea will respond to me via email and it is not possible to get anyone on the phone. Ikea's website is obviously not properly set up for Internet shopping where responsive email is essential. The company's treatment of customers is inconsiderate in the extreme.

Basically I have wasted hours of my valuable time trying to buy a chair and then finding the system to be incredibly flawed, trying to unbuy the chair. At this time, the problem is not yet resolved.

On Janaury 16, 2006 I placed an internet order with IKEA for an "ANEBODA" model bed, article #S59825491, for a price of $119.00. I understood at the time of the order that the price did not include delivery but that IKEA would contact me within 5-7 business to provide the exact total cost. The order I placed was for delivery to my daughter in Albuquerque, New Mexico. Afetr three weeks I made my first call to inquire about the status of the order. After a couple of calls I was finally quoted a price of $180 for the delivery by truck. I provided my approval.

At that time they said delivery would be by tractor trailer truck. I replied, okay, but I reminded them that the delivery was to my daughter in Albuquerque, New Mexico and that they would have to contact her to nake delivery arrangements. I provided them with my daughter's cell phone number. They said okay and that delivery would be made by the middle of February. Several weeks later I called my daighter to see if she had heard from Ikea and she said she had not. I called IKEA and they told me that the order had been processed and that the bed was ready for shipment. I once again reminded them to coordinate with my daughter.

Starting to get concerned I called IKEA back the next day to cancel the order but they said it had been released to the delivery company and that delivery should be next week. About ten days later IKEA left a message with me that they were trying to arrange delivery for the bed. I tried calling IKEA back but as was the case every time I called I continually got put on hold for up to 30-40 minutes. When I finally spoke to them they said they couldn't reach my daughter. I told them that they had left a message on my phone but that they were supposed to contact my daughter at the number I had provided and to provide her with a few days notice.

My daughter then called me to tell me that she got a call from the truck driver saying that he couldn't deliver to her address and that she should arrange for a pick up truck to meet her at a shopping center parking lot. Furthermore he was in Albuquerque only for the day and would be leaving for Texas that night. This gave her roughly four hours to develop a solution to this dilemna. to make a long story short, despite sevral panic phone calls we were unable to make this happen. Then began a series of phone calls to IKEA, I think it was Kathy, who replied to my request for a refund of the delivery charges with a firm "no".

It was her position that we accepted the order with the knowledge of whether it could be made with a tractor trailer. I told her that her position was unreasonable. I have dealt with many heavy, oversize deliveries and it is always the trucker who tells me what the limtitations are with respect to loads, clearances, permits, etc. I can't know what else he is carrying, the exact size of his truck or what his exact route will be. It is totally unreasonable to expect the customer to posses this knowledge, therefore I believe I am entitled to a refund. IKEA's alternative was to take delivery from a smaller truck at an additional cost of $400. This would have brought the total cost of the bed to $699. I replied that the mere suggestion was irresponsible on their part.

Six weeks ago I bought a queen bed, mattress, 2 night stands, an office chair and a desk. Was promised delivery 3 wks ago, the shipping company never delivered, everyone I have spoken to from IKEA's customer service and sales service organization has promised to follow up but has never done so.

Sleeping on an air mattress for 3 weeks, using a garden chair for my office and a packing crate as a desk. Everything else about the move to my new home has been wonderful, Sears, and JCPenny have been phenomenal to deal with as has Crate and Barrel, these are professional organizations who know how to sell and deliver efficiently. IKEA has great commercials a nice catalog, incompetent support people and a non existant delivery process.

IKEA advertises that foam mattresses are supplied as "rolled" packed. I bought one FOAM mattress (fangebo/king) on 02/22/06 and first checked on website and then cross checked with booking agent in mattress section(jessica) if it is "rolled-packed" and got a positive answer. Made the payments and upon collecting noticed that it was not "rolled-packed". They kept blaming on each other and there was no floor manager to sort this out. They suggested me to collect the delivery and go to "returns" to give it back. I needed to pick the mattress myself in my car (to accomodate my newborn who came 02/07) and so was looking for a prerolled one.

IKEA folks wasted 3 hours of my time on this issue. First they tried ignoring me. My wife called their customer service and they confirmed that it comes prerolled. When I told them this delivery guys kept insisting that website, customer service, booking agent are all wrong. Finally with my father in law's help we rolled it up ourselves to squeeze it in the car and bring it home.

I was informed the delivery time would be during the 4-hour block from 12 to 4pm on June 20, 2001, but till 4:30pm nobody showed up. I then called IKEA and was told that there was some problems with the truck and the delivery would be delayed but it would come eventually by the end of the day.That was why I kept waiting for the truck til 7:30pm.I did not see any truck come by at all.

However,I later found a message from the IKEA truck driver at my voice mail saying that he came to my place at 2pm and nobody was home. If he did come to my apartment, there was no way I could miss him because I was waitng right at the very only entrance of my apartment building (I had to wait outside instead of staying inside my apartment was because the gate at the main entrance is not open all the time and the driver wouldn't be able to get into the building to ring my door bell if the gate is closed. I requested calling me whenever the truck arrived but I was told that it was not possible because the truck driver did not carry a cell phone to make phone calls-so I was advised to either leave a note outside to the driver or simply wait outside at the gate, which was what I did for the entire afternoon).

An IKEA moulded plastic chair (non self-assembly product) collapsed causing fracture to my wrist. This subseqently needed surgery to rectify the problem but to no avail. IKEA do not claim responsibility for the injuries caused by the chair. I live in the UK and its very different here -- I dont know what to do and which law firm to contact.