Huffman Koos

This complaint is about Huffman Koos' delivery terms and poor customer service. On 2/11/12, we bought a dining room set. We did know that the table was not able to be delivered until late March 2012. The chairs were delivered the following week. Then, the date was moved to April, and despite several calls to Ken, the manager whom has never returned a call ever up to this point, there is no known date. Finally, on 5/3/12, my husband received a call that the table would be delivered by Saturday, 5/5/12, time unknown.

On Friday night, 5/4/12, we get a call that the table would be delivered on 5/5/12 between 4-8 pm. My husband returned the call to advise that we would not be available. The answer was it is already on the truck. When we requested for an earlier time or a later date, we were advised that it cannot be done. If we cancel the delivery or no one was home, there would be charges associated.

The only time I spoke to Ken was on 5/5/12 when he left a message that the delivery was scheduled, no changes were made and that the delivery people would call me. Then, I returned his call and asked that it be rescheduled, but he would not accommodate us at all. Changes meant charges would be incurred. I told him I was so upset that I wanted to cancel the whole thing - he said, "You cant!"

I kept calling all day to find out where the delivery people were. Well, 6:30 pm (as we were leaving), the table was delivered. It was set up, I signed for it noting "not inspected." Today was the first day I have had to look at my table and there is a chip in the leaf extension when tomorrow is Mother's Day. I am so upset that I can't even think about calling the store to complain. Do not buy from Huffman Koos unless you can take it with you. There is so much more from the first stated delivery to the actual delivery - I can't type it all.

We ordered a dining set on March 3, 2012, were promised delivery of server mid-March and table in early April. It's May now and no sign of server or table. Upon calling a million times, I was told I will get delivery of table end of the month but server might not come in till late June or July. I tried to get hold of the manager a million times and the only thing the receptionist would do is take down my info and promise to get a phone call back from Mohammad, the manager. Angel and Rosana probably took down my information 3 times a day. Whatever you do, do not, do not buy furniture from this awful place.

I do not know what has been more upsetting, the repeated delivery of damaged furniture or the business ethics in the corporate office of this company. My husband and I spent over $7000.00 purchasing furniture from what we believed to be Huffman Koos in Paramus. It is actually Moda International who purchased the Huffman Koos name, a fact that most do not know until they have an experience such as ours. Our first delivery of a chaise lounge came with a large crack in the wooden frame that was cracked all the way through. The store offered to send a repairman. I suppose they thought I would settle for a little wood fill or wood glue on my brand new $2000.00 chaise. I refused, and since the chaise had been discontinued and could not be replaced, they refunded my credit card. Not too bad, problem solved.

Weeks later, my new sofa arrived. Shortly after delivery, I noticed one of the legs lying on the ground after moving the sofa. When I attempted to screw it back into place, I discovered that the hole was three times larger than the screw. A fact that the delivery men must have found during assembly but neglected to reveal. I immediately contacted the store and was assured a repairman would be sent out promptly. Reluctantly, I agreed - more wood glue and wood fill on my brand new sofa I suppose. A week later, the delivery men showed up at my door to do my repair, not a furniture repairman as promised. They began drilling screws into the leg sideways causing further damage to the leg and the frame but not repairing the problem. They then called Linda from the corporate office and stated they "could not fix it". She contacted me and asked me to give her until Monday and she would get back to me.

As I would have predicted, Linda did not call. When I called her on Tuesday, she immediately placed me on hold and never returned to the phone. After waiting a very long time, I called her from my cell, while still on hold, and she answered the phone without so much as an apology for leaving me on hold. When I told her that I did not appreciate being left on hold for an indefinite length of time and that I felt it was rude, she simply said she would not speak to me and that if I wanted to know the status of my complaint, I would have to call the store. I attempted to tell her that it was rude to tell someone you will get back to them and then not honor your word. Clearly a concept that was lost on her. She has worked for this company for quite some time judging by the previous complaints I have read. I have never dealt with anyone in customer service who was so incredibly rude at the corporate level. This speaks volumes to me about the ethics of this company.

Worse than manufacturing poor quality furniture is the fact that they make it known that they could care less about customer satisfaction. This company needs to be investigated for poor business practice. As for my sofa, it remains in my family room with a leg that does not stay in place and therefore cannot be used. I have refused payment with the credit card company until this issue is resolved and have requested that they please remove it from my home immediately. I did deal with a very nice, new store manager in Paramus but I am skeptical that this company will do the right thing. Seems so crazy to me that this would even be a fight... you delivered defective merchandise that I purchased brand new for thousands of dollars and the only right thing to do is take it back, correct your mistake and make it right!

Don't ever buy from Hoffman Koos. A year later and we are still upset. The dining room set was delivered. The top of the hutch was broken and they would have to deliver a new one. The bottom part of the hutch in a separate box appears okay. While they are putting the table together, the workman is calling the warehouse and arguing with Linda about the China closet that he shouldn't be made to pay for the damaged hutch (unprofessional). Then Linda tells my husband, we need to keep the hutch and they will repair it here (unconcerned for all the tiny glass fragments we would have to then clean up if they take the hutch out of the box). We refused to do that.

Half of the chairs are unwrapped and wobbling on the floor. The workmen are now trying to find a spot on my floor where they won't wobble (I need the chairs at the table and they wobble). They partially unwrap the rest and they wobble also but the men are trying to tell me only 3 do. I want them to take it all back. Joyce and Peter tell my husband what to do to fix the chairs himself. We refused.

The workmen didn't even finish taking the plastic off the seat part. The workmen also left a lot of debris that I had to pick up outside. I now have to clean the bottom of the hutch that they left here as there are wood pieces in the drawers and cabinet. That is when I discover the shelf is all broken. Also, the grain on the drawer is crooked, so that it looks like the drawer is not in straight. We call and insist on a whole new hutch and all new chairs. This is when I realized what junk the furniture was. Cheap junk! Probably, they are from China.

I call them back and tell them, I don't want the set at all now, come and get the whole thing. They refuse and we stop payment with our credit card company. After numerous calls, they finally deliver a new hutch and new chairs. The new chairs wobble. The door on the hutch is broken. I beg them to take the stuff back. I do not want it. They refuse.

They send two different repairmen, one to fix the chairs and the other to fix the door. The one guy comes with 2 possible wrapped doors and when he opens them, he finds that they are old used doors and he refuses to put them on our hutch and orders another one. I beg again for them to take the whole thing back. I hate the set now and will always hate it. They refuse. They insist on making it right. I tell her (Barbara from Corporate Headquarters) they can never make it right. She won't hear of it. We finally get the door fixed. We have the set we now don't want. It is junk, cheap furniture. Once, our credit card company was told by Hoffman Koos that they fixed everything, they were then paid.

A year later, my husband is now trying to fix a few of the chairs. The end arm chairs now have wobbly arms. Some of the wood on other chairs are simply coming apart and this cannot be fixed. I can soon see us chucking them and buying new chairs. This last problem is not from excess use. My husband and I are only two elderly people that eat at the kitchen table. The only time we use the dining room table is when we can get all three of our children to visit. I still hate the furniture and tell everybody about our experience and beg them never, ever buy from Hoffman Koos. They are zero on my charts.

We bought twin beds for our daughter. The cost was over $1600, including tax. One of the beds broke apart a few months later. This bed was barely used. We bought the guarantee, and the inspector said we'd be getting a new bed. Unfortunately, no one at Huffman Koos responds to our requests for information about when the new bed will arrive. They have very poor customer service, and no one calls you back.

My mother and I purchased a bedroom set. This was 2 months ago. When they delivered the furniture the only delivered parts of the furniture, when we went to sit on the bed, the whole thing collapsed on us. We have been trying to resolve this problem for months. This was the worst experience ever. And to top it off, we are now stuck in a contract. We can't get our money back and up to now, we can't even get the rest of the furniture. This was near the Queen's Center mall.

My parents ordered a bedroom set for me as a wedding gift in September of 2011. They wanted it to be delivered in November right before the wedding. The set was $5,700 and we paid for the delivery. The first night on our bed, we can feel the mattress sinking in. We looked underneath and saw only 1 bar holding up the entire bed. The bar was slanted, as well as all four legs, which were on a 75 degree angle because it could not hold the weight of the mattress. We called Huffman Koos and they said they would send someone over. The person who came said the bed was poorly made, took pictures and said he would file a report.

We didn't hear back from them for weeks. Every time we called, they gave us an excuse and attitude. They said, according to report, they will let us exchange the set. About 2 months and we hear nothing and they do not return our calls. They finally said they will send someone back to fix the bed after telling us we are getting an exchange. They gave us a date for the repair after 2 months! Four months went by and we can hardly roll over in our bed because it moves so much and we feel as it will break. There is no support on the bed so my husband and his brother had to put wood panels/bars for support.

Every time I call Huffman Koos (Fairfield, NJ), they tell me they are working on this and they never let me talk. The day the repairman was to come the second time I called to confirm, since no one called to confirm the time or anything. They spent 15 minutes trying to get our account information. Then they told me it was already fixed, which was a lie. Nothing was ever fixed, they just took pictures. Then they go on to tell me that the report says it was fixed but we said it wasn't.

The sales person ** the manager and ** were both rude and hung up the phone. They are so rude, disgusting service. I even called the corporate office. No one has called back. If the corporate office doesn't care, why would the sales representatives care? It has been 4 months and my bed is still not fixed. I want my money back but they won't even give me that. They delivered a product that is poorly made and don't care. Now that they have our money, they don't care. I am about to buy a home to which I will have several rooms to furnish, but I will never step foot in Huffman Koos again.

I purchased furniture from Huffman Koos in February 2012. The furniture arrived and upon delivery, it was found to be damaged. We immediately contacted the store. They indicated that someone would get back to us. After about one week, we decided to call back. After constant phone calls and a request from Huffman Koos to email picture of damaged furniture, three weeks later a service man showed up at our home. He then promised that someone would get back to us in two days; however, no one called.

On March 31st, 2012, my husband went to sit on the bed to change our two year old and the bed collapsed with him falling off and injuring himself. We contacted them right away. Once again, they asked to send pictures of what happened. After getting pretty upset with the customer service rep, I was told that someone would call me on Monday, April 2nd, 2012, which they did; however, they refused to let us return the furniture and go elsewhere. We were told to reselect or they will ship us the same crappy furniture, which we declined. I am frustrated and very disappointed in the quality and the customer service of this company. They are awful!

I purchased a complete bedroom set and a dining room set, plus a buffet table, all totaling to $7500 cash that was paid by American Express on January 2, 2012. I have had 4 different deliveries. All damaged furniture was left in parts in my home. On the first delivery, the table was damaged and the buffet table legs didn't match to holes in the furniture. The delivery guy couldn't put it together. Damage chest has a missing drawer slide and the bed was not assembled properly. The dresser has one longer leg than the other and one night table has a missing drawer track. On the second delivery attempt, the driver came thru the Lincoln Tunnel with my furniture on a pick up truck and got the pick up impounded by police with my furniture. By the third delivery, they showed up at 7:30 pm and were still unable to fix the problems. They worked till 10:30 pm. The furniture was damaged and does not fit together. The delivery guy drove the screws right thru the table legs.

I had to send them out. It was too late and they didn't know what they were doing. After calling their corporate office and disputing the charge with the credit card, they sent another delivery guy who was supposed to change damaged pieces. The driver showed up with parts to attempt to fix furniture to no avail. Then, they have the audacity to offer a $100.00 gift certificate towards another purchase when they can't even fix this mess. I'm out of furniture for 2 months and 5 days now. I got plenty of pictures of the delivery mess. It's all over my floor, unfinished.

I purchased a leather sofa and chair in January 2012. All went well with the purchase and delivery was set within two weeks. The sofa was extremely dirty and damaged beyond repair... I would not sign for delivery and called the company. They indicated they would replace the sofa. Delivery was set for the new sofa on February 25th. I asked for an afternoon delivery, but was told I could only have an AM delivery. I cancelled all my appointments. At 9:15, I was called and told the delivery was cancelled as the sofa would not fit on the truck. I called the company again and they wanted to deliver on Tuesday... I work so they delivered after 6. The sofa and the chair are two difference shades and the sofa has scratches on it. By the way they offered a gift certificate for my troubles. Not sure what they will offer now. The sales woman I am working with is very nice and helpful, but this company is not like the Hoffman Koos of old. I would like them to pick up their two pieces of furniture and I will shop else where.

I am still waiting on a coffee table that was supposed to be delivered in 4-8 weeks. It is now the 11th week and no one is returning my calls or knows any information as to where the table is. Honestly, the worst customer service and delivery service I have ever experienced and I will never recommend this store or consider shopping here again.

I bought a 4-pc bedroom set Excel Kg Pgk. NS The dresser draws don't work properly because of the poor workmanship. We think a better draw slide could have been used to avoid this problem. We are trying to get Huffman and Koos to resolve this problem somehow.

On November 15, 2011, I bought an end table for my living room. On December 15, 2011 it was delivered in a box, in pieces. I have never bought a piece of furniture from a big name store that did not come assembled. The delivery men had to assemble it. Nice men, but didn't know what to do. They spent hours reading the directions. They were ready to leave when I stopped them to inspect the product.

First, the sliding shelf was in upside down. There were a few nicks and dents in the wood on the top and a scratch on the back. The main issue was that the back panel did not fit correctly. When I opened the front door to inspect the inside, there was light pouring through the sides of the panel because it was too small to fit snugly. On top of all that, I had packing material and pieces of cardboard from the torn open box the table came in, all over my floor and area rug. I immediately called and spoke to Linda ** at Corporate Headquarters and told her I was refusing the product and the reasons why.

Linda approved the return. I asked her when I would see the credit on my credit card and was told the store does not return purchase price, that I would only get a store credit. I informed her that was unacceptable, plus the fact that I had asked the salespeople in the store if I could return the item with no problem because I was concerned about the height. They said there was no problem and never told me about the credit issue. I was also given an invoice which stated the above, but which I never signed.

Customer Service is sorry for the late for deliveries but there were no return calls from Rickie or Tanisha . I called Diane in the home office to cancel and they deliver it anyway. I called her to inquire but she would not return my call. I will make sure to tell everyone don't buy from Huffman Koos.

I placed an order and paid upfront in full for product and delivery. I took time off from work for delivery. They never came. The appointment was set for 3-7 pm. I called the store and said they were behind and would be coming. I called again at 8:30, no show. Said they would call warehouse and call me back. They never called back. I went to the store next day to find out they never knew what happened, but the truck was sent to Boston for a delivery. Finally, it came Monday only because I went to store again on Sunday and threw a fit. They said they would call corporate and find out about rebate on $95 delivery charge. I said I wanted to be copied on email. It never happened. I went to the store again and they said they would look into it. It's one week later and no response. Absolutely poor salesmanship and administration. I will never recommend them. I'm waiting for $95 credit on delivery charge.

I purchased a dinning room set for a total cost of $3000 and it was the worst experience I've had in purchasing furniture. The sales girl was very helpful but the delivery sucks. They took more than the promised time for delivery and when the delivery guys set my table up, they knew one of the legs was broken and did not let me know but hide it in the inside. I noticed it two days after. They also told me that my cabinet base was broken and it took another 1 1/2 week for delivery of that. I haven't got the replaced table base yet. Three weeks finishes Monday, 11/18. Ruined my Thanksgiving dinner. I have to buy a living room set and I will go to Macy or Raymond & Fannigian.

I bought a furniture on Tuesday and was given a Friday delivery from 2:00 p.m. to 6:00 p.m. At 6:30 p.m., I called the store and calmly asked what happened. OJ, the manager, said that he would call me back after 20 minutes. He said that the delivery driver would call me, which he did a few minutes later. He told my wife that we were next but had to go to the store to get my stuff.

I called the store again and OJ said that he was sorry. I waited again and at 8:45, I called the driver again. He said that he had to check something and had to go to the store again and get two things of mine again--same story as hours before. I called the store again and OJ said that he was now on his way. Over an hour later, I called the driver at 10:15 p.m. and he will not answer.

I understand that things happen but please have the manners to call and tell me you can't make it. I am very angry about wasting my day and being lied to. There are many responsible people out here who are out of work and who would be happy to work; instead, they hire incompetent people. By the way, this was the Union, NJ store.

I purchased a dining set in June 2011 after the truck broke down 4 times. I went to the store. The set arrived. The china cabinet was damaged. The wood, which hold the glass in place, was cracked and the glass was coming out. The chairs were wobbling. The manager only lies and blames the trucking company. They won't take my calls anymore.

My purchase of over $6,000.00 paid in full for my suppose to be new furniture from Huffman Koos Furniture Gallery purchased at the Fairfield N.J. location of a complete bedroom set, living room sofa and chair and kitchen set was made November 11, 2010. We are approaching one year and I am still dealing with damaged furniture and waiting on replacement items.

My first bedroom choice had to be completely changed to another selection after being redelivered twice due to poor manufacturing. This caused me to be very concerned about the quality. After expressing my frustration, they offered me a $150 store merchandise coupon only. After numerous complaints, they credited my account the same amount and this all took place in the first 3 months of my purchase.

The new bedroom selection that I am still waiting on for the last 6 months has arrived and damaged 5 times. I have had to make many calls and have received calls on my personal cell phone when I have clearly asked them to please call my work number. I have also been placed on hold many times and I have waited days for a return calls and just had to call them back. I have had to reschedule my appointments at work and have taken time off many times not once, not twice and I have lost count, only to accept deliveries that have arrived to my home damaged either from there delivery service or right out of the box.

I have had to make several appointments with their service company to evaluate the furniture before they would reorder anything new. The service company was very agreeable with my furniture issues they had even taken pictures to submit. I have had to clean up hallways, elevators and the lobby of my apartment building each time after they left and I have had to repaint walls. My newly finished wood floors were damaged from there delivery service and was told I had to work it out with the delivery service since they have nothing to do with it, which I understood.

My list and frustration can go on. I have had many conversations, some very heated conversations with their regional service representative Dianne ** at their Passaic, NJ Headquarters. I have stated to her that I no longer want to work with them and would like my money back and she replied this would not happen. I asked her for some kind of compensation, her reply was to offer me $150 store coupon only. Why would I ever want something from their store and what could I buy for $150? After some very heated conversations, I am told by Mrs. Dianne ** they would consider refunding my credit card the same amount of $150 but I would have to go to their warehouse to select furniture and they would pay my gas. Why do I have to take more of my time to receive again, new furniture? It's a very big inconvenience to me and a huge waste of my time, what kind of compensation is this?

This should give you a good idea where I have been for the last 9 months and (still waiting), along with my huge frustration with Huffman Koos Gallery. I am confident this will help you make an educated division were to spend your money.

I purchased over $6,000.00 worth of new furniture from Huffman Koos Furniture Gallery at the Fairfield, NJ location. I ordered a complete bedroom set, living room sofa and chair, and kitchen set which were all made on 11 Nov 10. We are now approaching one year and I am still dealing with the damaged furniture and still waiting for the replacement items.

My first bedroom choice had to be completely changed to another selection after being redelivered twice due to poor manufacturing. This caused me to be very concerned about the quality. After expressing my frustration, they offered me a $150 store merchandise-only coupon. After numerous complaints, they credited my account for the same amount, and this all took place in the first three months of my purchase.

After six months, the new bedroom selection has arrived and it has already been damaged for five times. I have had to make phone calls and I have been placed on hold many times. I have had to reschedule my appointments at work and have taken time off many times only to accept deliveries that have arrived damaged either from their delivery service or right out of the box. I have had to make several appointments with their service company to evaluate the furniture before they would reorder anything new. The service company was very agreeable with my furniture issues; they had even taken pictures to submit. I have had to clean up hallways, elevators and the lobby of my apartment building each time after they left; I have had to repaint walls. My newly-finished wood floors were damaged from their delivery service and was told that I had to work it out with the delivery service--they have nothing to do with it.

My list and frustrations can go on forever. I have had many conversations, some very heated, with their regional service representative Dianne ** at their Patterson, NJ headquarters. I have stated to her that I no longer want to work with them and would like my money back. She said that it would not happen. I asked her for some kind of compensation and her reply was to offer me $150 store-only coupon. Why would I ever want something from their store and what could I buy for $150?

After some very heated conversations, I was told by Mrs. ** that they would consider refunding my credit card the same amount of $150 but I would have to go to their warehouse to select the furniture and they would pay my gas. Why do I have to take more of my time to receive new furniture again? This is a very big inconvenience to me and a huge waste of my time. What kind of compensation is this?

This should give you a good idea on where I have been for the last nine months, along with my huge frustration with Huffman Koos Gallery. I am confident that this will help you make an educated division on where to spend your money.

My purchase of over $6,000.00 paid in full for my supposed to be new furniture from Huffman Koos Furniture Gallery (purchased at the Fairfield N.J. location) of a complete bedroom set, living room sofa and chair, and kitchen set was made November 11, 2010. We are approaching one year and I am still dealing with damaged furniture and waiting on replacement items.

My first bedroom choice had to be completely changed to another selection, after being redelivered twice, due to poor manufacturing. This caused me to be very concerned about the quality. After expressing my frustration, they offered me a $150 store merchandise only coupon. After numerous complaints, they credited my account the same amount. These all took place in the first 3 months of my purchase. The new bedroom selection that I am still waiting on for the last 6 months has arrived damaged, 5 times. I have had to make many calls and have received calls on my personal cell phone when I have clearly asked them to please call my work number. I have been placed on hold many times, I have waited days for return calls and had to recall them.

I have had to reschedule my appointments at work and have taken time off many times not once, not twice that I have lost count, only to accept deliveries that have arrived to my home damaged; either from their delivery service or right out of the box. I have had to make several appointments with their service company to evaluate the furniture before they would reorder anything new. The service company was very agreeable with my furniture issues, they had even taken pictures to submit. I have had to clean up hallways, elevators and the lobby of my apartment building each time after they left; I have had to repaint walls. My newly finished wood floors were damaged from their delivery service and was told I had to work it out with the delivery service since they have nothing to do with it, understood.

My list and frustration can go on. I have had many conversations; some very heated with their regional service representative Dianne ** at their Patterson, NJ Headquarters. I have stated to her that I no longer want to work with them and would like my money back. She replied this would not happen. I asked her for some kind of compensation. Her reply was to offer me $150 store only coupon. Why would I ever want something from their store and what could I buy for $150? After some very heated conversations, I am told by Mrs. ** that they would consider refunding my credit card the same amount of $150, but I would have to go to their warehouse to select furniture and they would pay my gas.

Why do I have to take more of my time to receive again, new furniture? A very big inconvenience to me and a huge waste of my time. What kind of compensation is this? This should give you a good idea where I have been for the last 9 months and (still waiting), along with my huge frustration with Huffman Koos Gallery. I am confident this will help you make an educated division were to spend your money.

Frank **

My purchase of over $6,000.00 which was paid in full for my supposedly new furniture from Huffman Koos Furniture Gallery in Fairfield N.J., of a complete bedroom set, living room sofa and chair and kitchen set, was made on November 11, 2010. We are approaching a year since then and I am still dealing with damaged furniture and waiting on replacement items.

My 1st bedroom choice had to be completely changed to another selection after being redelivered twice due to poor manufacturing. This caused me to be very concerned about the quality. After expressing my frustration, they offered me a $150 store merchandise only coupon. After numerous complaints, they credited my account with the same amount. This all took place in the 1st 3 months of my purchase.

The new bedroom selection that I am still waiting on for the last 6 months had arrived damaged 5 times. I have had to make many calls and have received calls on my personal cell phone when I have clearly asked them to please call my work number. I have been placed on hold many times, I have waited days for a return call and had to then call them back instead. I have had to reschedule my appointments at work and have taken time off many times (not once, not twice I have actually lost count) only to accept deliveries that have arrived to my home, damaged either from their delivery service or right out of the box. I have had to make several appointments with their service company to evaluate the furniture before they would re-order anything new. The service company was very agreeable with my furniture issues that they had even taken pictures to submit. I have had to clean up hallways, elevators and the lobby of my apartment building each time after they left; I have had to repaint walls. My newly finished wood floors were damaged from their delivery service and was told I had to work it out with the delivery service as they had nothing to do with it. That was understood.

My list and frustration can go on; I have had many conversations, some very heated with their regional service representative, Dianne ** at their Patterson,N.J. Headquarters, I have stated to her that I no longer want to work with them and would like my money back but she replied that this would not happen. I asked her for some kind of compensation, her reply was to offer me a $150 store only coupon. Why would I ever want something from their store and what could I buy for $150? After some very heated conversations I was told by Mrs. ** they would consider refunding my credit card the same amount of $150 but I would have to go to their warehouse to select furniture and they would pay my gas. Why do I have to take more of my time to receive new furniture yet again? This has all been a very big inconvenience to me and a huge waste of my time, what kind of compensation is this?

This should give you a good idea where I had been for the last 9 months (I am still waiting), along with my huge frustration with Huffman Koos Gallery. I am confident this will help you make an educated decision where to spend your money.

Respectfully yours,

Work # ** Cell # **

On 9/9/2011, I purchased furniture with guaranteed and confirmed delivery for 9/17/2011. I received a call on 9/17 that they "couldn't fit the furniture on truck". I spent the rest of the day being told a second truck would be dispatched. The store stopped picking up telephone after advising that no delivery would occur. Dispute was filed with credit card company.

Buyers beware. I am sharing my very bad experience so you may spend your hard earned money elsewhere. I am having a very long and drawn out problem that I have with the purchase of my supposedly new furniture from Huffman Koos Furniture Gallery, purchased at the Fairfield N.J. location.

My purchase of over $6,000.00, paid in full, of a complete bedroom set, living room sofa and chair, and kitchen set was made on November 11, 2010. We are approaching one year and I am still dealing with damaged furniture and waiting on replacement items.

My 1st bedroom choice had to be completely changed to another selection after being redelivered twice due to poor manufacturing. After fighting this out, they offered me a $150 store merchandise only coupon. After numerous complaints, they credited my account with the same amount. This all took place in the 1st 3 months of my purchase.

The new bedroom selection that I am still waiting for the last 6 months has arrived damaged 4 times. I have had to make many calls and have received calls on my personal cell phone, when I have clearly asked them to please call my work number. I have been placed on hold many times. I have waited days for a return call and had to recall them. I have had to reschedule my appointments at work and have taken time off many times. Not once, not twice, but 7 times, but that is better than accepting deliveries that have arrived to my home damaged, either from their delivery service or right out of the box. I have had to make appointments with their service company to evaluate the furniture before they would reorder anything new.

The service company was very agreeable with my furniture issues. They had even taken pictures to submit. My newly finished wood floors were damaged from their delivery service, and I was told that I had to worked it out with the delivery service that they have nothing to do with it - understood.

My list and frustration can go on. I have had many conversations, some heated with their "regional service representative", Dianne ** who, after asking for a full refund, stated that this would not happen. I have asked for some kind of compensation and again she offered me $150 store only coupon. I stated, "Why would I ever want something from their store and what could I buy for $150?"

After some very heated conversations, I am told by Mrs. Dianne ** that they would consider refunding my credit card with the same amount $150, but I would have to go to their warehouse to select furniture and they would pay my gas. Why do I have to take more of my time again to receive "new furniture"? That is a very big inconvenience to me.

Diane (Regional Service Manager) has been snippy with me at times on the phone and has become calculated with her words when emailing me. This is due to me, questioning their poor customer service. But in the end, they still have my money, and to this day, 09/05/2011, I still live with damaged furniture.

Buyers, shop elsewhere!

Respectfully yours,

Frank

On July 4, 2011, we purchased a fireplace. On July 21, 2011, my husband had a knee surgery, and on July 22, 2011, the fireplace was delivered. On the day of the delivery, I had to leave my husband for a brief moment to drop off our son at the daycare, and that was when the delivery team came to drop off the fireplace. My husband signed for it even though both boxes were damaged. The delivery team did not even assemble or take them out of the boxes. Due to my husband's surgery, we opened up the boxes on July 26, 2011, only to see that both parts of the fireplace were damaged.

We informed Barbara ** at the corporate office, and we emailed her pictures of the damaged fireplace. We filed a complaint through the BBB (Better Business Bureau) of New Jersey, but we are not getting anywhere. We received a letter from Barbara ** on August 8, 2011, stating that we took too long to let them know about the damaged fireplace, since my husband signed the form, stating that he received it in good condition. I hope you will be able to help us out. We would like a full credit card refund, and not a store credit. Our credit card refund would be for $1,560.06. I hope you can help. If you have any other questions, please feel free to call me.

we purchased furniture from huffman koo's store on april.17,2011. there first delivery of our furniture arrived on may.12,2011. on may.13,2011 we called the store to alert them of some damaged furniture. on may.18 a technician arrived to see the damaged furniture. later on june.18,2011 another technician arrived to repair the furniture, but he only repaired one damaged item and said that he had to leave because he had another client waiting. on our next scheduled repair date the technician failed to arrive at our home and the company failed to inform us of any changes.

I purchased and paid in full, a floor sample bar with a metal base and glass (clear and frosted) top, 1/30/2011. The bar assembly was very heavy. Due to weather, it took 2 weeks to be delivered. Two men showed up and "struggled" getting it into the house. It was to go upstairs on a loft, but due to weight, they could not do it and said they'd have to return with help. They left the bar inside by the living room.

I purchased a Gordon Sectional Spring last year 2010. After being promised delivery within a week, I reluctantly agreed to pay in full. Immediately after, I was given several different delivery dates. Finally, I received delivery about a month later. And I was told that all my pieces weren't in yet, but they did have the same missing piece I needed already in their storage and that they could send if I didn't want to wait longer. When I asked why they had an extra piece, they said a prior customer's room was too small, so they couldn't accept delivery. It was promised that it was brand-new. And I purchased extra protection for about $200 from them as well.

Then I noticed upon delivery that it looked like a floor sample, but the quality furniture appeared inferior. It also came with bedbugs, which I had a professional exterminated. It was the only furniture in the 3-bedroom apartment to have bedbugs found in it. And it took 3 months to get the contracted cleaners to come clean stains.

I've been complaining about the sofa frame being damaged to the store almost immediately since I received it. It has taken 8 months till January 29, 2011 for Huffman Koos to send a furniture repair man/inspector to come do a report. Then it has taken them from then till now, February 24, 2011, to tell me (after calling 3x a day for 3 weeks) that they are not responsible. They said the damage was due to customer use.

I paid almost $2000> on this furniture. My attorney will be filing a suit against this company immediately, if I don't receive compensation immediately. I have several herniated disc, pinched nerves, etc., and I won't be subject to this rip offs. I must be comfortable in my home.

Never purchase from them! It's been nothing but a nightmare. I purchased a bedroom set. Upon delivery, there were missing pieces. The head board is missing and then they forgot the pieces to put the frame together. Then the head board was delivered, but it was damaged and they forgot the pieces for the bed again. Then they delivered the pieces. I had to wait 7 weeks for the head board. At this time, I've been waiting to have a completed bedroom set for over 10 weeks! Today, they called me telling me they wouldn't be able to deliver my head board because it was damaged again. Now the manager, Jerry, will not answer my questions. The store told me he left for the day!

I have a problem with not getting the cleaning kit and getting the run around. There was no damage. I had a person come check it.

We purchased a four-piece sectional from Huffman Koos on January of 2010. The company was contacted because the seat in the corner piece made a loud popping noise whenever we sat down or stood up. Huffman Koos had a furniture repairman come to our home to inspect the sectional. He sat down on it, heard the noise and said that he was going to write his report to Huffman Koos and that they would call us back within two weeks to set an appointment to have the piece repaired.

After two months of constantly calling the company's headquarters and leaving messages on voicemails and not receiving any call backs, we were finally able to set an appointment with them. A second repairman came to our home and disassembled the bottom of the corner piece and began to twist and turn the springs. He said that he couldn't find the problem and that he believed it was a manufacturing defect. He took some pictures and put the piece back together. It took him two hours to do this work.

After a couple of months and many unreturned calls to the company, we finally reached them and we agreed to have another repairman come out to try to fix the piece. A third repairman came, disassembled the whole piece, replaced the entire boxspring and took pictures. He put the piece back together again and when we sat down on it in his presence, we heard the same loud popping noise again. He told us that the problem was a manufacturing defect and that he suggested we have the piece replaced. He was here for a total of 5.5 hours.

A couple of days later, we spoke to the company, expressed our dissatisfaction, and that we wanted to have the piece replaced. They said that they had to wait for the repairman's report to come through and that they would get back to us after the end of the year holidays. We received a call from the company, but instead of replacing the piece, they wanted to schedule another appointment for a fourth repairman to come out. We told them that we wanted to speak to the person in charge of making the decisions and they said that they would call us back. We are still waiting for the call.

We feel that we have given Huffman Koos numerous opportunities to fix the problem, to no avail, since the problem is still there and they have already inconvenienced us at our home for 7.5 hours. We have spoken to different people at the company and left several messages asking them to replace the piece, but nobody ever has an answer or returns our calls. By the way, the last repairman removed the pieces that held the sectional pieces together and now the corner piece is floating loose.

I purchased a furniture in August 2009 and did not get the delivery until December 2009, which was partial. When I received the first delivery (bed set), the quality of the furniture was not near the quality of the floor model I saw in the store. Within 11 months of use, the frame of my bed cracked and the dresser warped, causing all the cabinets not to close correctly. I called the store and was informed that I was lucky to still be under warranty. "Tri-State" came to take pictures of my claim on 12/11/10 and I'm still waiting for a response from the store and corporate. It has been 5 weeks now. I'm leaning towards suing this company for lack of service and delivery of poor quality goods after I paid an expensive amount of money!

After visiting many furniture stores we ordered a leather sofa and a rectangular ottoman for about $2.3K in march of 2010 from Huffman Koos. After many months of waiting, the furniture finally arrived in August, 2010. The ottoman was the wrong one, a square shaped ottoman that was totally out of place in our family room. It took several phone call reminders and about 4 weeks for them to confirm that they had made a mistake.

Their customer service is the worst I have ever experienced in any store. They never return phone calls and something simple as matching the product number on invoice against the delivery took 4 weeks. After that they too another few weeks to tell us that they will replace it with the one we had originally ordered. It is about Christmas now and the replacement has not happened. The answer is always, it is shipped and on its way. They will promise to return the call and have the order delivered by a certain date. The date will pass and they will never call back. I am so frustrated with their total lack of communication and false promises. I have now asked AMEX to suspend the payment, although the payment was made so much in advance. Their attitude is bad in dealing with customers.

On our last visit we meet the store manager and complained that they keep promising dates and not only not deliver but never call back. He promised to call us positively the next day with the confirmed delivery date. It has been about 4 weeks now and nobody from the store has called us.

I ordered a dining room set in October and was told I would get it in 4 to 6 weeks. I needed it for company for dinner as I had no table as I just moved in. Now I am told that I may not see it until January! Everytime I called, there was a different story. Never again!

Just look at their BBB rating, 'F'. There is never one more deserved or fitting. This is without question, the most underhanded company I have ever been involved with. I'll try to keep this brief, but I purchased furniture in July and advised them I just moved, had no furniture and required prompt delivery. They promised within 2 weeks. Foolishly, I paid them the full purchase price prior to delivery. Big Mistake. Starting a week after the purchase, I started getting messages that furniture would be delayed. This continued. I tried canceling the order. They refused. I should have just taken it to court at that time but of course they know that requires a lot of effort.

I received a partial delivery a month later but was still missing an entire sectional sofa set. Another month later, they call and say they can deliver which was labor day weekend. I said OK as long as it could be delivered in the morning. When they gave me the 4 hour window, it was in the afternoon. I advised them I could not make that time and we needed to reschedule. They reminded me that they already had full payment. If I was not there to accept delivery, they would charge me an additional 20% ($600) to redeliver.

Again, I reluctantly changed plans just to get this over with. When delivery came (30 min after the latest time), it was missing pieces. I called the store and told them just to take everything back. I didn't want it. Not surprising their response was the same and that was if I did not accept the partial delivery, they would take it back and charge to redeliver. Not only that but to to deliver the remaining pieces they would not commit to any time frame for the redelivery.

Its not only what they do. It's their arrogance. Again, I foolishly paid the full amount prior to delivery. One side note about that is the 'manager' called me when I was at work and asked if I could do them a favor and pay the full amount prior to the month end which apparently would help him out. Being sidetracked with things at work and trying to be a nice person, I agreed to it at the time. This is the same person who when I told him I couldn't make the delivery time frames informed me that he already had my full payment and he would tack on the restocking fee if I didn't accommodate their delivery schedule.

I wish I had read these posting before purchasing at Huffman Koos! My story is about the same. I purchased furniture in January 2010. After waiting for several months, I should have been suspicious after they told me my furniture was stuck in customs. "That's funny," I said, "I only purchased the furniture because it was made in the United States!" After months of promises and missed deadlines, the furniture was delivered April 16. What's worse is that the table and lamps I purchased weren't included in the delivery, that didn't stop Huffman Koos from charging me anyway!

After many not returning phone calls, I finally wrote Gene ** (store manager) a letter. I asked him to credit my credit card for the overcharge. My request fell on deaf ears. I was forced to contact the credit card company for help. Getting back to the goods, the table we purchased was delivered with a chip in the marble and the lamp shades that Gene finally personally delivered to us came with a large rip. I was once again promised that they would be replaced. I was told numerous times by Delli (from the customer-no service department) that they were ordered and would be delivered by June 1, 2010. I called on the 1st, and again on the 15th. I was entertained with wonderful stories about how they would be delivered soon.

Today (July 14, 2010), I called the store, only to be told that not only has Gene moved on, but Delli and Paula both no longer work at Huffman Koos, and no delivery date or any replacement order has been made at all. All wonderful and creative stories. I have been told story after story, lie after lie, have been overcharged on my credit card, and this store and their employees have treated me like no human being deserves to be treated.

Tonight, I spoke to a nice lady named Ann. She promised to make some calls tomorrow and see how to fix this. It sounds so familiar. I want to believe. Ann, don't let me down!

I purchased 4 Rafe Bar Stools at the Paramus store. It was stated on the invoice and by the salesman that the stool had a different name on floor, than their purchasing dept. catalog, but assured it was the bar stool we wanted. As a matter of fact, upon looking up the stool online, there is no such item number for the Rafe Bar Stool. It has a totally different number. The item number that they put on the invoice does not even exist for a bar stool! I picked up bar stools, but were wrong. The purchasing dept. had the wrong number in the catalog. I didn't receive return phone calls & when I called back & spoke with manager, Gene, screamed at me (I had to hang up, he was so loud & rude) as to why I was upset, but nothing was taken care of. I called the credit card company to dispute! I spent a lot of money on stools I did not order, and much time wasted on calls to the store, and now, I will have to contact the headquarters, to see if they can help me.

BUYERS BEWARE! Huffman Koos are scam artists that use bait and switch to take your money. I ordered a new bedroom set on 4/2/10 with the understanding that it would take two months to receive the furniture. This was fine since I wasn't moving until the end of May. When they delivered the furniture the dresser had cob webs on the bottom of it and the wood was chipped off and shaky. I refused delivery and sent them on their way.

I called the store and was told that they didn't know what happened but would call me back the next day. I received no return call so when I called them I was told that the chest was not in and they found a new dresser to send to me, along with the bed. They offer me a "loaner" chest, but I refused and said I would wait for the backordered one.

Well, on delivery day I received a call from the warehouse alerting me that the piece they were told to deliver to me was the same piece that I had refused just a few days earlier!! He also told me that they were giving me someone else's bed! I told them not to bother to come to my house as I no longer trusted these sales people and was going to cancel my order. Needless to say, after having us wait for 40 minutes while they called "corporate" we were lied to about what they offered and told that we could select another item -- as if I would want anything further from these people!

I proceeded to call AMEX and my bank to begin an investigation to get my charges reversed. These people are not to be trusted. They should lose their merchants license and be run out of town for what they do to honest hardworking people who just want what they paid for. I'm sleeping on the floor waiting for my money so I can get a new bedroom set from somewhere else. If you value your hard earned money, do not go to Huffman Koos!

We have bought lots of furniture from Huffman Koos over the last 2 years. Less than a year ago, we bought all glass curio cabinet, it was delivered and assembled last last summer. A few weeks ago, we came home one night and to our surprise, the shelf of the curio cabinet had slid out and all the curios fell onto the floor and broke into pieces. They were all expensive pieces Llardo, Nao, Swaroski, Murano etc. and had cost us about $4,000. Apparently, when I tried to put the top shelf back, I noticed the bottom was sliding out. It seems the shelf had not been screwed on and thus was loose. I wrote to customer service twice and till date have not heard back.

I had seen a sofa in their showroom which is right across the street from us. The sales person told me it was in stock and I could have it within 3 days. So I made a 7 day delivery. After 7 days, I found out the boat had not come in yet and should be in within another 3 days. 3 days later, I found that the boat had come in but was stuck in the dock and being ready to get unloaded. 14 days later, I was told that they were inventorying the merchandise and they had not yet gotten to my piece. It was story after story.

Eventually, I received my sofa and within a day, it started breaking apart from the inside. All the wood was crumbling. I carefully looked at it and then went across the street and to my surprise while the sofa looked the same, it was definitely not the same quality as the one I purchased. The one delivered was without a doubt a knockoff or a cheaper made sofa. I showed the sofa to 5 other people who also agreed it was definitely not the same quality. I put a complaint in and was told they would have someone come and inspect it. After 2 weeks, they sent a mechanic to try to fix it. He claimed it was not fixable nor did I want that sofa.

I went back down to the showroom and asked what the outcome would be and was told that they would have to wait for the report. I explained I would be more than happy taking the showroom piece in exchange for the brand new one they gave me. They didn't seem to want to do that. After two weeks of going back and forth waiting for them to get back to me, every day it was another story. Either they did not get the report or the person was out sick or the other one was on vacation. I soon came to terms that they were jerking me around. Beware of what you buy from them. They are showing and selling one thing and making something else. I had to file a small claims court case for a refund.

Follow-up post: I was able to find a phone number to the main office of Huffman Koos, where I was greeted by a fantastic, friendly, and considerate receptionist. She put me immediately through to Diane, a manager at the headquarters, who was able to find me a dresser that she says will be delivered on Saturday. So the store has some issues, but the main office rectified the problem to my satisfaction. Lesson: If a store gives you trouble, call the main office. They were wonderful and have restored my faith in Huffman Koos customer service. Thanks, Diane!

I purchased $4K of bedroom furniture for which I paid cash on January 9, 2010. I was told it was in stock and would be delivered in 2 weeks. I found out soon afterwards that the boat from China that the furniture was delivered on was "held up indefinitely at the dock". They finally scheduled the delivery on 1/30/10, at which time, they say they called and no one was home. I was home. They rescheduled for February 12th, and came, however one dresser was "on backorder" and I was told I wouldn't get it until March 30th.

On March 30th, I was told it was here and needed to be inspected. On March 31st, they told me it was still on backorder until June! I asked to speak with a manager about either a loner or a refund. I was told to call April 1st at 3PM. The manager, Kim, said he is unable to authorize any refund, and that a loner wouldn't even be considered until "after the holiday of Easter", next Tuesday. Well, I needed the furniture for Easter! And now, I can't even buy a substitute, because they're not guaranteeing me a refund if I call and speak to the "general manger, Jerry" on Tuesday! So I paid $4K, 3 months ago, and still don't have my complete set.

I purchased a living room set from Huffman Koos at the end of December. By the beginning of January, the legs on both the sofa and the chair were extremely bent. I called the store and they assured me that this would be fixed and legs for the pieces were being ordered. This was in January. It is March now and my furniture has still not been serviced. I have called and complained several times and received empty promises. The last I called Belinda, the customer service manager was very loud and belligerent. I am beyond dissatisfied with the quality and service received from this company and recommend that no one ever considers buying furniture from them! The legs on my chair and sofa are terribly bent. I purchased this furniture for $2000.

I just want to thank all those individuals who posted complaints. Now, I know where not to purchase my furniture. I never knew these kind of issues even occurred. I currently purchase at a large well known furniture store and have never had an issue. I was looking to purchase at another furniture store just to look for new styles but no more. Thank you to your unsatisfied customers.

On July 5, 2009, I purchased two love seats and a wall unit for a total of $3,354.17. At the time, Huffman Koos was offering financing for one year with no payments. I applied and was approved. At this time, the store also informed me that the wall unit could not be delivered till late August and the love seats could not be delivered till late October. Nevertheless, I proceeded with the purchase and was charged 50% of my purchase for a total of $1,677.08 at the time of purchase. I was further advised that I won't be charged the balance until the love seats were delivered.

In late August, the wall unit was delivered and the next business day, Huffman Koos charged my account for the balance of the purchase. After several phone calls and much explaining, they reversed the second charge pending the arrival of my couches. My couches were delivered in late November and the next business day which was 12/01/09, they charged my account for the balance of the purchase.

On 12/04/09, they charged my account again for the balance of the purchase thereby overcharging me by $1,299.97. I have been struggling with them since January 8, 2010 (when I received my statement indicating the overcharge) and as of this writing they are claiming that they have not overcharged me. In spite of the fact that I provided them with my statements clearly indicating that they overcharged me, they are still claiming that this is not the case.

I have disputed the charge with the Finance Company and I am hoping that common sense will prevail. However, I would like to warn everyone away from doing business with Huffman Koos. They have been absolutely non-responsive and extremely unprofessional. The Elmhurst, in New York City, store manager is indifferent and appears to be totally disinterested in his customers' store experience.

I got a bedroom set and it was fixed several times, especially the headboard. It has a huge deep scratch in it. The technician from Tri-State (who Huffman Koos uses to fix furniture) took pictures and was going to submit them in for me to get a new headboard because this one was too hard to repair. I keep calling and get the same story that the paperwork has to go to the main office and then they get an e-mail. The armoire doesn't close properly and that's been fixed once but the same thing is happening again with that piece as well. Right now, I wish to deal with getting a new headboard. I took out a plan for 5 years for $200 that if the furniture has any problems and I was not happy with the way it was fixed, I can receive a new piece. I keep calling but there's still no paperwork sent them. It's been a week since the man was there.

As a representative of Huffman Koos Furniture, I would like to respond to some of the complaints posted here. First of all, I would like to apologize to any of our customers who were not satisfied with their purchase or with our service. We take customer satisfaction very seriously at Huffman Koos and our customer service department works hard to rectify these situations. I assure you that if you call Huffman Koos, your complaint will be addressed.

Huffman Koos only carries furniture from reputable manufacturers, but even with high standards there are occasional defects or problems with products. Despite our best efforts, accidents or mistakes can happen during delivery. We have made considerable progress in minimizing these unfortunate occurrences, but due to the nature of our business they will never be completely eliminated. We acknowledge that we do make mistakes, which is why we have quality control guidelines and a well-trained customer service department standing by to resolve potential problems.

Some of the complaints posted are for problems that occurred before the current management acquired the company; however, we will still do our best to provide service to you. If you've experienced problems with our service in the past, please send an email to customerservice@huffmankoos.com. Now, I would like to address some of the more recent complaints posted here and our efforts to resolve them.

Re: Saradhi of Lake Hiawatha, NJ (October 19, 2009). This problem was resolved and no similar complaints have ever been recorded.

Re: Joseph of Jackson Heights, NY (July 25, 2009). Joseph was unhappy with his purchase and was granted a refund. Due to a paperwork error his refund was delayed, but he did receive a full refund and a gift certificate.

Re: J. of Succasunna, NJ (June 19, 2009). This customer's furniture was damaged in transit and could not be re-ordered because the set had been discontinued. We did, however, have some pieces from the same set at our warehouse. In a final effort to give the customer the set they wanted, we brought the remaining pieces to the customer. The customer refused delivery because they were not satisfied with the replacements and received a full refund.

Re: Halina of Livingston, NJ (June 8, 2009). Halina's problem occurred in 2006 and she was given a full refund at that time.

Re: Zoran of Butler, NJ (June 3, 2009). Huffman Koos paid for repairs to Zoran's chairs and gave him a discounted price on his order, which he happily accepted.

Re: Michael of Kerhonkson, NY (March 7, 2009). Michael received a table with imperfections and customer service followed up the next day to work on resolving the problem. Michael agreed to an exchange and was pleased with the result.

Re: David from Valley Stream, NY (November 19, 2008). David's delivery appointments were not kept and he received a full refund just a day after this complaint was posted.

Re: Edith of Clifton, NJ (September 1, 2008). Edith's calls were returned on several occasions. With the communication between Huffman Koos and Edith, we were about to turn this order around, and reinstate the sale. We made arrangements for both Edith and her husband to come in and inspect the furniture to their satisfaction before it was delivered to them. They were very happy to see how this was handled and were very pleased once the furniture was in their home.

Furniture was purchased on 12/8/08. Delivery was scheduled for the morning and was not deliverd until 7:00 p.m. In May of the same year we began having problem with the seat cushions. We informed Huffman Koos and they sent a representative from the manufacturer. He looked at the couch and immediately said that we needed stronger cushions. He then said that he would send new ones and when they were deliverd he would return and installl them into the slip covers.

Upon his returning I informed him of the problem that we started to have with the back pillows on the couch, which he also agreed that there was a problem but would remedy the problem by adding another pillow inside the cover with the existing pillow. During the same visit it was pointed out to him that we were also having problems with the rocking chair that was purchased at the same time as the couch. He said that there was a problem with the springs and they would send us a new chair. When we received the new pillows and installed them we realized that this was not going to work, as the couch was so over stuffed that we were unable to sit on it, and it looked rediculous.

It was at this time that we decided we wanted our money back and stated so. We were told we could not have our money back, but could have a credit or pick something else. We went to 3 differend Huffman Koos, as far as 20 miles to seek out a new couch and chair. At the 3rd store we were told from the Manager that we should choose something from Broyhill since it was a better quality. We then sat in 2 Broyhill chairs and both had the same problem as the chair we have now, that still has not been replaced.

During one of the visits that the representative made, he agreed that the room this furniture was in probably wasn't used very often and did not seem to be abused. Time wasted on phone calls and running around to seek new furniture and the embarrasment when entertaining guests.

When I complained to Furniture company their response was very poor and they have not provided any service or not provided any replcaement as it was confirmed Box was affected by bugs when it was delivered. Personally I don't recommend not to buy from Huffman Koos. I have to respend on buying another bed from a different furniture shop and spent 200 bugs for medical treatment. We sufferred for 2 months to feel better at our home.

I bought a living room set from Huffman Koos before they went out of business, which had a warrantee from the manufacturer. Shortly after the original company went out of business, when I owned my furniture only 2 1/2 years, I woke up one day to find that the sofa was sloping down on one side, which was sitting right on the floor instead of up on the legs. Looking carefully, I saw that the wood frame cracked. Without a store to contact, I notified the manufacturer who refuses to acknowledge their responsibility. Since I live alone, I'm aware of every time the sofa was sat on and attest that it was never dropped, as the manufacturer insists. Neither did anyone jump on the furniture. Based on the fabric, you would think it's a brand new piece. Instead, I have a very expensive piece of garbage.

On the 3rd of May i entered this furiniture looking for a dining set and couch set i found both. the couch set was delivered within 10 days and the dining set was out of stock and would take a few weeks to re stocked i had no problem with that when it finally arrived they gave me a delivery date. On that date i waited and waited and no one came i called the store only to be told the dining set had broken on the truck they gave me a new delivery date which was about 3 weeks later and i excepted once again i took the day off from work only to be called again at the end of the day and have them tell me the same story. they once again wanted to reschedule but i said forget it. the next day i went to the store to get a refund and they told me it would take a few days to be credited back to my credit card its now been 3 weeks and ive heard every possible story and have gotten no where.

I purchased a 9 piece dining room set from Huffman Koos in Rockaway, NJ. I wish I never did. Huffman Koos in a former incarnation had been a quality outfit and had good customer service. That is definitely not the case after Moda purchased their name. The name is the only similarity to the past. All the pieces were in their warehouse except for a china hutch which would be available in 2 weeks.

Delivery was arranged and when the furniture was delivered, the hutch had damage, so the driver told me to refuse delivery. Within 10 minutes, I also discovered damage to the table which I reported within minutes to the warehouse. Arrangements were made to deliver a "new" hutch and table. The evening before delivery, I received a call from the warehouse manager, saying he looked through the couple of pieces left in the warehouse and they had some minor damage, but would bring them by to see if they would meet my approval.

The furniture arrived and I was asked to come out to the truck where they pulled out the table and china hutch. The hutch had multiple issues as did the table. They were worse than the pieces they were to replace. I refused delivery. Turns out, this is a discontinued set and they brought the best of what was left.

Now, after multiple attempts to get a refund, including stopping into the store and talking to Sam **, as well as the corporate customer service manager Diane **, I have got nowhere and now promised return calls are not being received. One call offered to send up the hutch from a store they have in North Carolina. I did not buy floor samples and refused a third attempt. The customer service I have received is deplorable. All I want is my money refunded, $3,200 plus and remove the partial delivery from my house.

I get regular updates from Consumer Affairs. I just noticed some complaints regarding Huffman Koos, and I am not surprised. This Huffman Koos is not the same company as the one that sold off its furniture because of bankruptcy. Moda Furniture bought the name of Huffman Koos. There were a lot of problems with Moda Furniture. The sales people lied and thankfully I did not have major problems with the furniture, only minor ones that were never corrected. There was a problem with a piece of furniture that should have been replaced but never was replaced, and never correctly repaired.

Our problems were as follows: We ordered a bedroom set and the platform that was delivered for the bedroom set was not the same one that was in the showroom, it was from another similar set. The current platform has sharp edges, while the one we ordered had rounded edges. The service people took pictures and it was confirmed that this was the wrong platform, but it was never replaced, no matter after how many services visits, telephone calls and emails. Also the dining room set was never delivered on time and when it was delivered, the color of the fabric of the chairs was the wrong color. However, this ended up being a good error since the color that we got was nicer than what we had ordered (and were never advised that there was a choice). In addition, we were told that there was no china cabinet for this dining room set. When my husband went back to the store at some point, the china cabinet was in the show room.

My husband bought the one in the show room and we were promised the correct hardware for this piece. It took months of phone calls, and finally, after one of the service visits, the person was able to find the pieces among the loose hardware in his tool box, but we had been told all along that the hardware had been ordered and that they were just waiting for it to come into the store. Apparently, it never was ordered. In addition, one of the chairs had a defect and the chair should have been replaced. It never was replaced, but the service person was able to at least paint the portion that was defective and it is not that noticeable. We also had ordered another bedroom set where the mirror for the dresser was damaged in shipping and should have been replaced. Apparently, this was a discontinued set and we were promised a credit because the mirror (wood portion) was not able to be repaired correctly and is noticeable.

In addition, the service person painted the mirror itself also and now there is clear paint on the mirror itself. Moda should have either taken back the mirror and given us our money back for the value of that piece, or given us a credit for delivering a damaged piece. When we had ordered the furniture, we had put a deposit on the furniture and were told that the balance would be interest free from GE Bank for six months. However, when it came in time for shipping the order, we learned that only a portion was put toward the zero percent financing and we had to pay an additional $1,600, otherwise the furniture would not be delivered. We were told that we were not approved because of our credit, however, the sales person never told us this at the time of the order. However, we have excellent credit and have always been approved for anything we purchase and have not ever had then or now any problems with credit approvals.The sales person apparently only put in for a portion of the amount toward zero percent financing and lied about the amount that was being financed at zero percent interest.

For over a year, I spoke with and emailed customer service at Moda and had numerous service people come to service the problems, and they were never taken care of correctly. In addition, all the service people complained about Moda and that they did not stand behind the furniture they sold and one of them told me that they were very sorry that they ever started to do business with Moda. In addition, he told me we're very lucky in the problems that we had because other people had worse problems than our problems. The customer service at Moda was terrible because nothing ever got resolved. We ordered a lot of furniture and were very lucky that our problems were minimal. However, the furniture that was being sold was cheap furniture and some of it made in China and not in Italy as marketed by Moda.

We were out a few hundred dollars and have defective pieces of furniture where we paid full price for new and in good condition furniture. In addition, the zero financing was not for the amount that was promised so that we had to pay upfront a higher amount than what was agreed to at the time of sale. I am not surprised that Huffman Koos is having complaints lodged against them, since they are the same people as Moda Furniture. Also, after our problems, I found out that someone from my work also had purchased furniture a few years earlier from Moda. Moda was having problems for years and finally bought a name of a furniture store that had a good reputation for its furniture. The complaints against this Huffman Koos should be made separate, since it is not the same Huffman Koos as the store that sold off its furniture for bankruptcy. It should be made clear that the current Huffman Koos was formerly Moda Furniture.

We purchased a dining room set which included 8 chairs. Each chair has a crack on all arms after only having them for 3 months. Almost six months later after my original complaint they tried to fix them and failed miserably. Huffman and Koos will not give me a refund as I demanded from the start. They explained they can fix them but the outcome was not satisfactory. I have pictures to prove them otherwise. They reviewed them and said it looks normal. That comment is beyond me--they look terrible. As a result, I have a dining room set that Huffman and Koos sold to me for $6,800 which is defective in my home and not fixed. They will not honor my request for refund since my opening complaint now almost 6 months ago. I would like to have a refund and the set out of my home.

That is when I demenaded a full refund and the VP of Operations for the Northeast, M. Salizar offered to swap the bedroom set for another so he would not have to give me a refund. He sent me on a wild goose chase to a Huffman Koos location in my area where he insisted that a similar bedroom set was on display there and if I liked it I would get the full set in 2-3 days. My husband and I took the afternoon off and went to the location only to be advised by the salespeople that the bedroom set I was looking for was discontinued and has been for a while.

M. Salizar would not answer the phone when my representative called to find out why he would lie to a customer and offer them something that did not exist. He would not return calls and washed his hands of the whole matter. It is a disgrace that an employee with such a high position with the company would treat his customers that way. I had paid in full for the set and the delivery fee as well which they refused to acknowledge.

I received a night stand damaged on 2/07/09. I spoke to her on 2/09/09 and was assured that it would be repaired or replaced. I called on 2/19/09, 2/26/09 3/05/09 and 3/06/09 and nothing has been done to rectify the situation.

I bought furniture from them when the name was Moda furniture. This was almost 2 years ago. The sofa came damaged and the delivery men told the company it was damaged they never came to fix or replace and they still never answer the phone. Huffman koos says tough luck and hangs up the phone on me. The table was damaged too.

My wife and I purchased a coffee table on September 20, 2008, from the Huffman Koos furniture store at Queens Blvd, New York. We requested delivery on Saturday September 27, 2008. On Friday September 26, someone from Huffman Koos left a message that the coffee table will be delivered between 6:00pm and 8:00pm on Saturday the 27th. I waited all day Saturday but received no delivery. Sensing a night time delivery was unlikely, I called the store at 6:00pm. I was assured 100% the coffee table will be delivered. At 8:05 pm I called to report that the coffee table was not delivered and that no one called. The store had closed so I left a message.

On Sunday the 28th I called the store and the representative I spoke with had no clue why my coffee table was not delivered. She claimed she was investigating the matter and I narrated my experience on Saturday. I also gave her my cell phone number to call me to make arrangements for delivery after 7:00 pm Monday to Friday since they were willing to delivery during those hour on Saturday. On Monday September 29, I called Huffman Koos delivery department spoke with the Manager whose name sounded like Keith. I again requested that arrangements be made for delivery after 7:00 pm Monday to Friday since they where willing to delivery during those hour on Saturday. He stated he would do all he could. I gave him my cell phone number to call me and advise his delivery plans.

By Friday the delivery Manager had not called. I called the Store on Saturday and found that no delivery plans were made. After several phone calls back and forth. I requested a refund since Huffman Koos failed to deliver the coffee table. Hadiya, the receiving agent at the store agreed to fax me the refund papers to sign and fax back to her. After about 4 hours I received a fax with the wrong amount ($178 instead of the $385.88, we paid). My wife and I drove to the store and were told that the wrong documents were faxed to us in error and given an invoice for the refund indicating the correct amount. The receiving agent also gave us the phone number to the corporate office to follow up regarding the refund.

On October 23, 2008, I called and spoke to the manager, Sal about my refund. He promised to do all he could to send my refund. I called twice on November 3 and Spoke with Vasela and Marie. Marie promised to handle it and gave the name of Maria at corporate headquarters. I called Maria who promised to investigate and called me back. Maria never did. On November 10, 2008 I called and was told by Hadiya that my refund check was in the mail. I looked at for the check in mail but received nothing.

On November 19, 200 I called to speck with Sal. This time Sal claimed that the person who cuts the checks is out of the country and incidentally was expected back the following day Thursday November 20, 20008. It has become abundantly clear in light of the foregoing that Huffman Koos and its staff have no intention of delivering my coffee table or refunding my money.

I want my money back with interest given the lies, deliberate information and pain my wife and I have been made to go through.

4) When asked for refund - spoke to Manager - Samuel Davis who said we would receive our refund which we were entitled because of their errors and has been giving us the run-around.

Corp Office - Left numerous messages for Anthony Menham - owner which have not returned our my call.

Sofa collapsed in middle under normal wear and the wood frame is separating. Purchased 10/5/04.

I purchased a couch 7/8/04. I gave the slaesperson measurements, etc...When I rcvd. it it was the wrong size. I immediately tried to call Huffman Koos, and they didnt answer the phone. I soon found out they were bankrupt. They told me they couldnt help me. I waited to be billed and told the billing company of my troubles, they filed a claim for me. They said they would investigate it. Then they said I had to get estimates to fix it. I couldnt because no matter who I called they wouldnt go near the couch. The couch would have to be cut and re-upholstered to be fixed. So they denied my claim, and told me I had to pay otherwise they would put it against my TRW. I have been paying the minumum of $15.00 ever since. Now the couch is ripping at the seems. I originally purchased an extended warranty. They told me to fax them something in writing, I did. Still no response, and that was 8 weeks ago.

I ordered furniture from Huffman Koos at 8:45pm on a Sat. night and gave a deposit of $800.00. This was in the summer of 2004, I believe in July. I cancelled that order the next morning which was within their 24 hour cancellation policy. I asked for my check back but was sent a check made out to me from Huffman Koos instead. The store went into bankruptcy shortly thereafter. Now a YEAR later I received a letter from a lawyer in Philadelphia stating that I should send that $800.00 to them because when Huffman Koos sent me that check it was within 90 days of them declaring bankruptcy. Why should I? I did nothing wrong and cancelled an order on furniture that I never received. I cancelled that order within the 24 hour cancellation policy of the store and it was BEFORE they had filed for bankruptcy. I have ten days to respond to this letter and I don't know what to do. I don't even understand their letter and I refuse to pay a lawyer money to explain it to me.