Complain about a product or service

Furnitureland South

Jamestown, NC

Furnitureland South
• Wrong color
• Defective merchandise
• Delivery problems
• Substitions/"not in stock"
• Employee responses

Lots of things can go wrong when you buy furniture. It can arrive broken. You can get the wrong style or model, or the wrong color. Delivery can be delayed. Even though you have already paid, the store can suddenly discover the item is out of stock and unavailable. These problems aren't unique to Furnitureland South but they managed to commit each of these blunders several times in the last few years, judging from our mail.

Interestingly, we've received numerous responses from employees, none of them actually addressing any of the concerns raised by dissatisfied consumers.

J. of Mt Pleasant, SC November 15, 2009

Just wanted to say that when I called the store in late October she could not tell me if they would be open on Nov 26 or 27th 2009. It is important to us as we will be traveling a considerable distance and would need to know. There is no information on their web site noting any special hours either. Thought that was a very poor response.

Mollie of Greensboro, NC October 6, 2009

WARNING---BEWARE of the FREE delivery promotion....it is NOT free delivery, the delivery charge is just added into the price of the furntiure. I should have known nothing is free. Furnitureland South is a rip off and should be ashamed they promote FREE delivery when it's not actually free.

A of Jamestown, NC April 1, 2009

A of Jamestown NC (04/01/09)
the free freight deal is not really free. freight its figured in the price of the furniture.

Maureen of Cary, NC September 9, 2008

Maureen of Cary NC (09/09/08)
We ordered a family room set in January 2008 and a bedroom set in March 2008. Upon delivery of the family room in July 2008, I received 2 chairs with the wrong feet, a broken ottoman, and the wrong height kitchen table. After calling FLS and complaining they notified me that the manufacturer of the kitchen table went out of business, therefore, leaving me with 4 orphan fabric parsons chairs and no table.

In July they also delivered my bed with a mattress and box spring. The king size bed had a ding in the wood, but I accepted it anyways, which I probably should not have done. Not really knowing much about box springs, the box spring that we ordered was a standard size and not the low-profile box spring which should have been ordered. So, a few weeks after this delivery I went to FLS and found almost the exact same table base in the clearance center.

Even though FLS was well aware of all of our problems, they refused to sell me the table base unless we purchased the complete set. So, we picked out another table, which of course was a higher price and on top of that, they wanted to charge us for delivery again but I would not budge, especially since it was FLS mistake to begin with.

In September, they redelivered the ottoman, the feet for the chair and the box springs. What we got was an ottoman that was still broken, the correct feet for the chairs, but the feet only correctly fit one chair, and 2 box springs for our king size bed which were the wrong size. So, the box springs went back again, the broken ottoman went back again and the chair with the feet that didn't fit all went back...we are awaiting round three of things to be fixed and delivered correctly, meanwhile, I have contacted the 'Better Business Bureau' to help resolve these problems. You would think that maybe we didn't pay our bill, but the bill for all delivered pieces has been paid in full a while ago, so FLS has our money and our furniture - I would never go back there again, and I will never recommend them to anyone, we have had nothing but problems with FLS!

Well, the consequences of it all is, I have a partially finished family room, a bed I'd really like to sleep in but can't, a kitchen table base that now cost me more than the original table base and 4 orphan chairs which I agreed to keep and make into a dining room, but now I need a dining room table !

Harol of Greensboro, NC September 24, 2007

Harol of Greensboro NC (09/24/07)
On September 24, the Flexsteel sofa we ordered on June 27 finally arrived (we were told it would take 4-6 weeks). I understand the difficulties of dealing with manufacturers but I believe the length of time on this was a bit excessive. Nevertheless, the furniture arrived in good condition and the delivery men were polite and careful moving and setting up the furniture.

However, an incident arose, the outcome of which insures that we will never again deal with Furnitureland South.

On Friday, my husband made a special trip to the bank for a Cashier's check because we were told by Furnitureland South that they did not take personal checks. I was out of town over the weekend and didn't see where my husband stashed the check. When the delivery call came, I was unable to either find the check or reach my husband at work. After delivering and setting up the sofa, when I explained I was in a panic trying to find the check and/or reach my husband, the delivery man kindly called their customer service department and eventually put me in touch with a woman by the name of Angel or Angela Davis.

I explained the situation to this woman and offered to drive the check to Furnitureland South (about 1/2 drive for me) that day as soon as I could reach my husband and determine its whereabouts. She refused, insisting there were only two choices: 1) I provide a personal check (indicating of course, that the company lied to us initially about a cashier's check, resulting in wasting our time), or the men would have to take the sofa back. I told her I could not write a personal check because we had already purchased a Cashier's check made out to Furnitureland South and I didn't want to have an extra 1500+ check payable to FS.

She refused any solution other than taking the sofa back, which is how I left the conversation with her.

Fortunately, the very nice delivery men waited around another fifteen minutes until I finally reached my husband and found the check. However, for more than a half hour I was stressed out of my mind over this situation. I have lived in Greensboro for over 30 years and dealt with nearly every major company in Gso and High Point and NEVER have I received the treatment I experienced at the hands of Furnitureland South's customer service department.

Joe of Sarasota, FL August 27, 2007

Joe of Sarasota FL (08/27/07)
June 2006 we visited the showroom and ordered over 65,000 of new furniture for our home in Florida. It was the worst mistake. Item after item was delivered either damaged or wrong. The customer service department is horrible, you speak to a different person each time. They are totally clueless, wrong fabrics, no fabrics, etc. On my final delivery, after numerous negotiations for damage credits, after waiting 6 months for a rug, the rug gets delivered wrong. We decide to keep it for 50% off. Well that was Jan. 07, and still no refund for the difference. Numerous calls to no avail, numerous e mails that get ignored, all the way to the top. Now, they deny any refund is due.

This is one bunch of losers, wouldn't exist one month in the north. I'll get my compensation somehow, buy your furniture from local companies in your area.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.