Furnitureland South

One upholstered Sherrill chair had a tuck in the front kick pleat. The material on both chairs was badly wrinkled. Furnitureland South sent a rep out after I sent them pictures. He did not attempt to remove kick pleat to fix the tuck, but he did try steaming wrinkles and the fabric became stretched out. The chairs were picked up on 3/7/12 by Furnitureland South and they are still in their warehouse. Sherrill has not even seen them. The Sherrill rep will try and see the chairs in a few weeks, I was told.

This is the worst buying and customer service I've ever experienced. I purchased a Hooker wall unit in Jan. from this business. During April delivery inspection, I discovered numerous defects to include repaired drawers and damage to hutch backing. The unit was sold as brand new, not refurbished. I annotated on the delivery form and discussed with Furnitureland South rep. She said to accept the unit and that she would ensure proper replacement would be shipped to address deficiencies. After numerous calls, discussions, and threats we still have no remedy. Be forewarned. Never accept damaged goods and only deal with viable and reliable firms over the internet. I've learned my lesson.

In the past six years, my husband and I have purchased many pieces from Furnitureland South and have dealt with different sales people all with great results. Each piece of furniture came when promised and was in perfect condition.

We will continue to do business with them. The only problem is that I am running out of rooms to furnish!

I Flew into NC specifically to Furnitureland South to furnish our new home. We spent 3 days with a salesperson named Bill ** and only ordered half of what we intended to buy. He was slow, unprofessional and lazy. The pricing was wrong and had to be rectified with a $1,000.00 credit, which took many calls to get. Upon delivery, the items we ordered were in poor quality condition. We have spent numerous hours, days, weeks trying to rectify the issues and no one will call us back. We have paid almost $40 K up front and have no recourse. We have called the president's office, Mr. ** and sent him letters and there was no response.

At the end of April 2010, we ordered from Furnitureland South (FLS) a Bernhardt dining room set comprised of a table, 10 chairs, and a China/buffet. We were told 8-12 weeks for delivery. It did not come for 16 weeks because it was "back-ordered. " When delivered, the China/buffet did not match the rest of the set. The top of the China did not match the bottom. We could only work through FLS and they attempted to get another top. Three tops later, none matched. The two were damaged.

It's been 5+ months and we decided to cancel our order because we would have to wait until another production run was done on the China in January. And then, we'd still have no guarantee. We requested a discount for the delay and none was offered. We have canceled our order and are awaiting a refund of our deposit. I'm very disappointed in both Bernhardt and FLS.

Thought that was a very poor response.

WARNING---BEWARE of the FREE delivery promotion....it is NOT free delivery, the delivery charge is just added into the price of the furntiure. I should have known nothing is free. Furnitureland South is a rip off and should be ashamed they promote FREE delivery when it's not actually free.

the free freight deal is not really free. freight its figured in the price of the furniture.

I ordered a natuzzi sectional sofa in september, we needed to special order an armless chair from the manufacturer that my salesperson Don B said would take 6-8 weeks. We also ordered a hooker entertainment center. When our furniture arrived in early december we noticed that one piece was missing, the armless chair. The entertainment center was damaged and the driver blamed the warehouse we refused that piece. I called at that time and I spoke to Don who explained to me that the armless chair was coming form Italy,and would take 20 weeks. I also called and spoke the next day to Don's manager Jonathan J who told me that if I read my paperwork I would have noticed that it was due in 20 weeks.

I explained to Mr J that if the salesperson would have advised me I would not have ordered that piece, he said he would investigate and get back to me, I have not heard from him since. I did receive a call from customer service telling me my chair would arrive in February, I won't hold my breath. Also after inspection of the rest of the sofa we noticed that the lounge top was uneven, we spoke to Jaye B who said that we would have two choices, one we could contact a local leather repair company or they could pick it up to inspect and advise us. We chose the former and had that inspected on 12/23 we sent in his report and were told the factory rep would review and get back to us on the action needed.

I must admit that this is the worst furniture buying experience that I have ever encountered. That are the least professional organization I have ever dealt with. They take your money and run. I will inform all my family, friends and neighbors not to shop there.

We ordered a family room set in January 2008 and a bedroom set in March 2008. Upon delivery of the family room in July 2008, I received 2 chairs with the wrong feet, a broken ottoman, and the wrong height kitchen table. After calling FLS and complaining they notified me that the manufacturer of the kitchen table went out of business, therefore, leaving me with 4 orphan fabric parsons chairs and no table.

In July they also delivered my bed with a mattress and box spring. The king size bed had a ding in the wood, but I accepted it anyways, which I probably should not have done. Not really knowing much about box springs, the box spring that we ordered was a standard size and not the low-profile box spring which should have been ordered. So, a few weeks after this delivery I went to FLS and found almost the exact same table base in the clearance center.

Even though FLS was well aware of all of our problems, they refused to sell me the table base unless we purchased the complete set. So, we picked out another table, which of course was a higher price and on top of that, they wanted to charge us for delivery again but I would not budge, especially since it was FLS mistake to begin with.

In September, they redelivered the ottoman, the feet for the chair and the box springs. What we got was an ottoman that was still broken, the correct feet for the chairs, but the feet only correctly fit one chair, and 2 box springs for our king size bed which were the wrong size. So, the box springs went back again, the broken ottoman went back again and the chair with the feet that didn't fit all went back...we are awaiting round three of things to be fixed and delivered correctly, meanwhile, I have contacted the 'Better Business Bureau' to help resolve these problems. You would think that maybe we didn't pay our bill, but the bill for all delivered pieces has been paid in full a while ago, so FLS has our money and our furniture - I would never go back there again, and I will never recommend them to anyone, we have had nothing but problems with FLS!

Well, the consequences of it all is, I have a partially finished family room, a bed I'd really like to sleep in but can't, a kitchen table base that now cost me more than the original table base and 4 orphan chairs which I agreed to keep and make into a dining room, but now I need a dining room table !

They messed up on delivery dates. Some of the furniture arrived with severe damages, ie: one chair had such major dents it looked like a fork lift had chewed into it. One lamp shade was bent. The bed that I was told would disassemble would not and could not go up our stairs. Our sofa was upholstered in the wrong fabric. And when a small scratch was found in another chair, the delivery guy took a furniture pen and "filled it in." VERY CLASSY. The sales person washes her hands like Pontious Pilot and you are left to deal with customer service. I am awaiting a refund, though they said they want to "fix the situation" rather than refunding my money. This is a horrible place. I will never set foot again.

On September 24, the Flexsteel sofa we ordered on June 27 finally arrived (we were told it would take 4-6 weeks). I understand the difficulties of dealing with manufacturers but I believe the length of time on this was a bit excessive. Nevertheless, the furniture arrived in good condition and the delivery men were polite and careful moving and setting up the furniture.

However, an incident arose, the outcome of which insures that we will never again deal with Furnitureland South.

On Friday, my husband made a special trip to the bank for a Cashier's check because we were told by Furnitureland South that they did not take personal checks. I was out of town over the weekend and didn't see where my husband stashed the check. When the delivery call came, I was unable to either find the check or reach my husband at work. After delivering and setting up the sofa, when I explained I was in a panic trying to find the check and/or reach my husband, the delivery man kindly called their customer service department and eventually put me in touch with a woman by the name of Angel or Angela Davis.

I explained the situation to this woman and offered to drive the check to Furnitureland South (about 1/2 drive for me) that day as soon as I could reach my husband and determine its whereabouts. She refused, insisting there were only two choices: 1) I provide a personal check (indicating of course, that the company lied to us initially about a cashier's check, resulting in wasting our time), or the men would have to take the sofa back. I told her I could not write a personal check because we had already purchased a Cashier's check made out to Furnitureland South and I didn't want to have an extra $1500+ check payable to FS.

She refused any solution other than taking the sofa back, which is how I left the conversation with her.

Fortunately, the very nice delivery men waited around another fifteen minutes until I finally reached my husband and found the check. However, for more than a half hour I was stressed out of my mind over this situation. I have lived in Greensboro for over 30 years and dealt with nearly every major company in Gso and High Point and NEVER have I received the treatment I experienced at the hands of Furnitureland South's customer service department.

June 2006 we visited the showroom and ordered over $65,000 of new furniture for our home in Florida. It was the worst mistake. Item after item was delivered either damaged or wrong. The customer service department is horrible, you speak to a different person each time. They are totally clueless, wrong fabrics, no fabrics, etc. On my final delivery, after numerous negotiations for damage credits, after waiting 6 months for a rug, the rug gets delivered wrong. We decide to keep it for 50% off. Well that was Jan. 07, and still no refund for the difference. Numerous calls to no avail, numerous e mails that get ignored, all the way to the top. Now, they deny any refund is due.

This is one bunch of losers, wouldn't exist one month in the north. I'll get my compensation somehow, buy your furniture from local companies in your area.

We purchased over $20,000 in furniture. When the first half of the order was delivered, one recliner had a stain on it and a round pedestal table (with leaf)would not open or close properly. Of course, we had to give a money order for the total of the furniture being delivered that day, approximately $14,000. We would not accept delivery of the chair. Customer service did not have a name of anyone in the area that could clean the stain. So the chair went back.

Unfortunately, we listened to the drivers' advice, and accepted the table with the promise that customer service would find someone to fix it. The drivers noted on the delivery form glides are defective...pieces of the table do not butt against each other properly, attempted but glides themselves are wrong, will contact customer service, Jamie Payne. A week went by without hearing from customer service about how they will resolve the issue. I called 4 or 5 times, but I could not talk to anyone in Customer Servie. I was told each time to leave a message for Jamie Payne, he was the only one that could resolve it. Finally on June 7, Jamie returned my call and suggested I try a candle or beeswax! The drivers themselves said the glides were defective! They could not fix it.

How would candle wax help? I told Jamie that was ridiculous, and that I would not accept delivery of any more furniture until the table was fixed. The first delivery date available was June 29. We were out of town, and so we could not accept that date. The next date was July 7, from 7am-12pm. We accepted that date. Two days later they changed the time to 9am -2pm. I told them we had a wedding out of town and would need to leave by 2:00. I asked if we could be put at the front of the delivery because the last time they delivered furniture, they came 90 minutes after the given time frame, and needed 3 hours to assemble the furniture. I was told no. The next delivery date was between July 13 and 19. I didn't want to wait that long just to have the table picked up.

I realized it would be months before I would get the table back. Reluctantly, I accepted the July 7 delivery. Of course, they didn't show up on time. At 2:45, they were still 20 minutes away, and we couldn't wait any longer. I had called during the week and that morning to remind them that we had to leave at 2:00. The drivers said they were never told this.

So, I still have a damaged table in my house that cost over $1300 and is now scheduled to be picked up anywhere between July 19 and July 29, two months after it was first delivered. I am tired of dealing with this prioblem, adn I jsut want my money back for the table, and the deposit on the matching chairs and bar stools. I have called Todd Garcia twice, and his supervisor, Joe Gneiser, but they haven't returned my phone calls. I would never do business with this company again.

I wasted 4 days of travel, motel and gas expenses to be told we couldn't shop at their business.

My house is nearly full of furniture purchased from Furnitureland South. I couldn't be more trilled with the experience. Owning two businesses myself, I can appreciate minor problems or setback. However, the furniture store always has followed through to quickly resolve any problems to my complete satisfaction. I'm writing this as you state on your website that you have received no letters from satisfied customers. Here's one! Please post it for more balanced content.

I am very disturbed to be recieving a threatening letter from an attorney about a matter I was not informed about until 5 years later!!!! I am bothered that FurnitureLand South could not notify me FIVE years ago and that I am now receiving letters from an unknown attorney informing me I have fifteen days from the date of the letter which was March 30.

My furniture was delivered at 2:00 a.m. sat. June 25, 2005. It was raining when they delivered and the next May 2006 we moved. When we started to move I noticed placed and marks on the furniture and called immediately. The furniture is Bernhardt and very big and heavy and once it was placed by their movers I never moved it. In the process of my move I could not find the cords to the digital camera and when I did I e-mailed and labeled the pieces that were messed up and sent them to Furnitureland South now they are saying it is to many months and they do not want to do anything, even thought my furniture as states on the warranty card from Bernhardt states for five years the furniture should be free from defects in material and workmanship.

They do not want to honor the warranbty and after I sent my picture and complaints I had to e-mail weeks later, they did not call me and now do not want to do anything. They sure got $10,000 dollars you may want to go somewhere else and get what you pay for.

I have furniture that has the top coat peeling off in all different places and have to now try and go to a lot of trouble to get it fixed.

I purchased a Hooker Portraits Dressing Table and was told later the unit had to be sold complete with the stool. I then purchased the stool. The product description of the dressing table as shown on the web site was Butterfly Cream, Eleven Total Drawers. When the unit arrived it only came with the table ( nine drawers) and no mirror or the other two drawers. I have tryed numerous times to have them send me the rest of my order. They now are saying that I will have to pay extra for the mirror and drawers as shown on the web site. I was told at the beginning I had to buy the total product and now they want more money.

I call this false advertising. I wanted the product as shown on the web site. Not run arounds and no return of calls even made to his manager Milred Cook. This false advertisement has left me completely speechless that a company can do this to their customers. This issue had still not been resolved and the product was purchased 11/22/2006.

Below is the letter I mailed to the CEO of Furnitureland South:

The purpose of this letter is to advise you of the many difficulties we encountered with our post-sales consultant, James Lincourt. Your website boasts of Furnitureland Souths legendary customer service, however, we have had the exact opposite experience.

Mr. Lincourt is exceedingly difficult to reach. He does not return phone calls or emails. The issue arose out of a problem with two chairs in the Jensen Jarrah set we purchased. It took me several days to reach Mr. Lincourt. I first tried to reach him via email to no avail. It then took me several attempts to reach him by phone.

This saga does not yet have an ending. He emailed my husband a couple of weeks ago regarding the chairs. My husband emailed him back the next day and then also a week later after he did not receive a response. We still have not heard from Mr. Lincourt.

I understand your post-sales consultants may be busy, therefore, a simple email from Mr. Lincourt acknowledging he received our email would have sufficed. A matter that could have easily been resolved, has turned into a very frustrating experience.

It is my hope that you will be able to resolve this matter appropriately. Even with your fine selection of furnishings, we would be hard pressed to recommend Furnitureland South to friends. We were also planning on purchasing a new dining room set from you in the spring. At this point, we do not have the confidence in your company to place the order.

My time is valuable and I am sure you feel the same. There are many other things I would rather be doing at this moment than writing a letter to you - especially with Christmas only a couple of weeks away.

The matter is still ongoing. The chairs have not been replaced and we cannot reach our post-sales consultant. The attached letter to Mr. Harris is in the mail. I also emailed the letter to Executive VP, Jason Harris.

Delivery Problems continually. I never get a complete order or even what they have received that is sitting on their warehouse shelves. Months go by, and the (prepaid) stuff sits there. The drivers tell me there was no more room on the truck. When they finally do a partial delivery, they dump the empty boxes in my front yard and leave. I've waited over 2 months for several items that have been sitting in their warehouse for months... (per their documentation). Unbelievable, as they don't tell you the truth.

The drivers try to charge extra money, even when the order is prepaid.. (this has happened on the last 3 deliveries -twice to me, once to an attorney friend). After-sale-service is non existant. I bought a 4 poster bed in july that was in stock. I received a 3 poster bed. Nothing has been done. No new bed, no replacement post. No one cares. I've been overcharged twice, and then dunned by the drivers, when the reality is they owe me a large refund for overpayment. You can't get a credible response. This company has gone bad. It use to be a reputable company.

I have spent $25,000 at FLS since July. The only message you get is 'there is no room on the truck'... two months ago; last month: 'there is no more room on the truck'; today's delivery: only partial with the driver telling me 'there was no room on the truck'... so the stuff sits, as they refuse to use a common carrier or other transport. so the customer suffers. and waits, waits, and then is overcharged again and again. This company has some major ethical problems in their accounting/delivery money handeling... and customer service is a joke.

Currently, they violate several interstate FTC laws... but no one there cares. You never get truthful information. Should I call the police, or just file with the FTC? Please advise. Thank you.

prepaid furniture never received, even though it sits at FLS. Damaged furniture never replaced. Overpayment never refunded and drivers try to extract extra money... Pretty serious problems at FLS

In June 2006, my family relocated to NC. Within 2 weeks, we made a trip to Furnitureland South and were very impressed with the size and options available. Our sales associate soon greeted us with a smile.

Once my husband and I started to shop around, we actually found several pieces of furniture we liked and paged the sales associate to assist with possible purchases. That is where things started to go downhill.

Our salesperson acted very frustrated with my questions and did not seem to want to help me out. He was very rude and condescending. If I did not love the kitchen set as much as I did, I would have left right there! But I did forego any possible additional purchases I was thinking about so I could leave as soon as possible.

Once we paid (IN FULL!) for our kitchen set, we left with the expectations that our furniture would be delivered in no more than 12 weeks from the purchase date. Well, 14 weeks later and we are still using a card table to have breakfast on.

In speaking with customer service on several occasions, we are being told now that we MAY get our furniture by the end of October - I know houses that were built quicker than this!

Although a place like Furnitureland South has a lot of options and it is fun to go and window shop, I would recommend that NO ONE EVER ACTUAL BUY FURNITURE there. There is no sense of customer service or sense of urgency. It is truly a factory operation and the customer is treated as a mere invoice number. I will never wish this horrible and stressful experience on my worst enemy and will most definitely never recommend this place to anyone! I have yet to even receive an apology for the inconvenience I have experienced.

I ordered furniture delivered to my temporary apartment till I moved to my new home. The white Broyhill coffee table has a line of paint extending 23 inches along the length of the table and 13 inches along the width gradually diminishing from 1 and 18 inches thick along the edge. The furnitureland rep asked me to take a picture of the white paint on the white table which I did. Their reply was that they couldn`t see the white paint on the pictures so therefore I was stuck.

The

Broyhill representative also sad tough luck. Now i sit in my family room and can see the extra paint along the edge of this five hundred dollar table and their response is Tough luck So much for the much advertised Broyhill company and the wonderful service of Furnitureland South. All I can say is think again before purchasing from this company. Thanks again Broyhill rep for your great concern and Furnitureland for your great customer service, sincerely, an upset customer.

I purchased a vanity sink last January but still have not received it. FLS claims it came in damaged and they wanted me to take it anyway. When I said forget it and please give me back my deposit they said the only way that would happen is to pay a $75 restocking fee. This is the most frustrating company I have every dealt with.

On July 11, 2005, I ordered dining room sets from FLS. It was charged on FLS credit card. On September 10, the company delivered partial furnitures of the set including dining table with broken column. They promised they will order the parts and will deliver within 10 - 15 days. However, the parts status is still in order condition as of today, 01/10/2006.

11/10/2006, I filed this dipute charge to credit card company, afther another two months investigateion, finally I got the credit back towards this purchase. However, FLS said I still have obligation to take this order since the sales contracts are non-cancelable. I told them this is not cancel and refund issue. That is FLS cannot deliver the products which I paid.

My question is that I signed non-cancelable contract. Since FLS cannot deliver the products, the credit card company issue the credit to me but FLS is not willing to close this account. They insist on letting me to take this order regardless how long it will take. I think this is not fair business.

Waited 5 months. Out of seven pieces ordered 5 had to be reurted broken legs, stains, seams placed incorrectly on furniture. Still waiting for repairs and or replacements. Pillows included in purchase have not been delivered

WE purchased over $20,000 in furniture from FurnitureLand South in March, 2005. Among the pieces was a Superior Furniture fireplace priced at $1600 which was delivered April 27, 2005. By June, however, the top of the piece was pulling apart, so I contacted the Customer Service person, Donna Hill, who asked for pictures of the damage. They were sent, and she acknowledged receipt and said the fireplace would be replaced. Several times in the following months we had to contact her to follow through with the manufacturer, and finally on July 28, 2005, she said it would arrive at Furnitureland South within 10 days. She would then contact us for delivery scheduling.

Several calls from us to her followed until Aug. 20, when she said it was finally shipping to NC next week and that she would call me back in a couple of days to schedule delivery. That is the last we have heard from her.

On Sept. 8, I called Walter Wilson, supposedly the supervisor, and was told he would get it resolved right away. That was the last we have heard from him.

I warn all my friends,new neighbors, and anyone who will listen about the company. Since we are among the recently retired baby boomers who are building new homes and furnishing them, we have a number of contacts who are very interested in who NOT to trust. While the prices appeared to be less expensive on the pieces we purchased, the quality is very poor for the prices we paid. I will shop at home from here on, where I can see the sales person face to face, and where local laws better protect me.

I purchased some off the floor items at Furnitureland south. 8/1/05 I was told I would recieve the merchandise in about 30 days. I thought this was quite long for floor items, but I went along with it. I expressed to them I needed by 8/27 --four full weeks-- again the salesman Steve Jacks said it would not be a problem.

I've tried to track my furniture with their website. However the information is not accurate. I have sent emails and left messages for Karen Walker with no response. I was told by someone named Betty that the truck for MS had left on the 8th and furniture didn't make it. The next delivery truck won't be until October!!!! Two months for off the floor furniture? I hope someone at Furnitureland south reads this posting.

In 2002 I ordered $7000.00 of furniture. All pieces arrived on time. One piece was damaged. Driver stated it would take tow weeks to repair and ship.

A 2nd replacement was scheduled to be shipped when it was discovered damaged. A third replacement was damaged, later. Finally they chose to no longer repair the damage but to order a new dining room table.

They informed me that the warranty was for one year from the date of the origicanl shipment! I complained that it ought to be from final arrival. I was instructed to speak with their attorney. His response....you should have read the contract you signed.

Every time I called I was instructed to speak with a different person. I was never able to touch base with the salesperson.

Over six months had past before I finally received the dining room table.

Since I could not determine from your site how to submit a positive message about a satisfactory resolution of a problem with leather furniture that we ordered from Furnitureland South, I am using this forum to do so.

On April 9, we received delivery of a number of products that we had ordered from Furnitureland South. Our dealings with the sales representative were very positive and had been so with a previous order which was delivered in prime condition. However, a more recent order, delivered on April 9, 2005, included some defective leather furniture which we did not accept.

We communicated our dissatisfaction to our sales representative and to the customer service department. We clarified the balance on our account with an accounts receivable representative. We also communicated with Vice President Harris. I must say that all FLS employees with whom we dealt were courteous, professional, and concerned.

The outcome, communicated to us on May 25, was very satisfactory. Although some patience was required to allow time for checking and analysis of the problem, we are most pleased with the way company conducted itself in resolving the issue.

I would not be uncomfortable about ordering from Furnitureland South again. I hope that you will post this positive message on your site. I notice that previous complaints are dated, and I think it would be fair to share positive, current news.

I complained about the replacement of damaged furniture with repaired furniture rather new furniture. I wrote a long letter to Mr Darrell Harris, the president, regarding my problem. I will not rewrite the letter for this complaint, but a copy can be made available if so desired. In the letter I not only expressed my dissatisfaction with the lack of Customer Service and their unwillingness to address my problem, but I pointed out that I had been a customer for over 10 years having purchased about $100,000 worth of furniture.

I have not only not received a response but have not only even received a acknowledgement of the reception of my complaint. I stated that if my complainmt was not addressed I would never deal with Furnitureland South again. It seems that they don't give a damn about a customer as loyal and who has bought as much furniture as I have. This is the same attitude that the automobile companies took in the fifties and sixties that led to the Japanese automakers taking 1/3 of their market.

We purchased a new home in 2001. Our home is 4,700sq feet. My wife spent over a week in NC picked out furniture gave the deposit. We are still trying to complete this order.

The furniture keeps coming to our home damaged. The sales person can't be bothered (Mrs. Green). I left two message with Mr. Harris a few months ago still have not heard from him. A quote from Mr. Harris at ConsumerAffairs.com 12/13/03 We are a family own business & we are a great company & we focused on servicing our customers. I am still waiting for your call or someone from the Excitative office.

One of the pieces we ordered was a table set. The first time it came to our home the table top was chipped in many areas. They replaced the table three (3) times & the chairs a few times. They finally agreed to give us a credit & pick out a new table set. Again the sales person can't be bothered with one item order. So we found a set we liked at a local store, Call Mrs. Green to order the new table set. My wife left a few message before she would return the call. This set came in damaged. I wish this was a lie.

The top of the table & one of the chairs was dented & chipped. They replaced the table top. Looks great. But the chair is damaged. When they picked up thetable top they said FurniturelandSouth would repair the new chair. They delivered the chair &it had more dents & chips then before.

In November, we ordered a dining room table and 4 chairs from Furniturelandsouth. They were manufactured by Nichols & Stone.

When the furniture arrived several weeks later, all four of the chairs had seriouc defects. On one, the seat had never been attached and it fell out. On one, the legs had not been glued and they separated. One had a deep gouge and one had several paint scratches. These were major defects. They had certainly not been inspected.

We sent all four of them back for what we thought would be replacement. The chairs were repaired and shipped again at the end of January. Three were ok. One had been patched on the back, by filling in deep dents and painting over them. It looked like a child had done the work. It was rough and needed to be re-done. The black paint overspray was all over the natural wood seat.

I did not want to send it back and wait another 5 or 6 weeks. I asked Furnitureland south's customer service (?) representative to discount the bill and let me have repairs made locally. NO WAY. They suggested I pay the full price, have it fixed and send them the bill. If they felt the bill was reasonable, they would reimburse me.

In May of this year I purchased a VCR/CD storage cabinet and a double wide curio cabinet for my dining room from Furnitureland South. At the time of purchase, the saleperson was quite nice and helpful (naturally). I was pleasantly surprised at how quickly my items were delivered. However, the curio cabinent came damaged. So obviously damaged, that it should have never left NC! We sent it back. The driver/delivery men seemed annoyed for some reason. They proceeded to leave their garbage on our front lawn, which no other delivery people had done. (I had purchased an enormous amount of items from another vendor in NC at the sametime and had absolutely no issues at all! Too bad I did not just stay with them!)

Anyway, it is now, the last week of October and I am still getting the run around from customer service that the part is not in, they do not know when it will be in, I can not cancel my order, etc, etc, etc. I am so disgusted with this particular company that I hope they find themselves continuing to lose business on a daily basis!

It is just so frustrating to have a piece of furniture that they could have just shipped a replacement by this point to me, and everyone could have been happy. They could be paid by now, I can have all of my pieces and my attitude might not be so poor towards Furnitureland South!

The consequence is that our living room renovation will not be completed in time and all the other fabrics, drapes, reupholstery etc. were selected to compliment the sofa. Now I must try to find another sofa and fabric that will blend into the new room scheme.

My wife and i drove to North Carolina from Maryland, around the first week of DEcember 2002 to purchase a new sofa I have purchased furniture before in North Carolina and was very happy with the service and the priced that I had paid. I have made that purchase at Boyle's, which is across the street from Furnitureland South. On this trip down my wife and I decided to try FLS, big mistake. We did order a leather Natuzzi sleeper sofa and left a deposit. The sofa arrived April 17, 2003.

The sofa broke about the last week of December 2003, I called FLS and spoke to Jaye Bly. She informed me to contact a locl repair shop and I would be reimbursed from FLS. After contacting several repair companies, none of them would work on leather or any products from FLS even a company that FLS recommended. I called Jaye and she told me that I wanted I could have the sofa repaired at their repair shop, If I had been offerd this option to began with I would gladly accepted, since the sofa was covered by a warranty. FLS came and picked up the sofa about January 14,2004.

It is now July 6,2004 and I received a phone message at home that part that they where waiting for was the wrong part! I have called and given my work, home and mobile number they decided to call home and dodge the confrontation from me, knowing that in the middle of the day that i was a work. I really don't think they have done anything to fix this sofa. If they wanted they could taken a piece of a floor model anf replace it with the part that is supposed to be coming.

I even requested some kind of compensation, reminder they never offerd, I got a coupon for 200.00 off my next purchase, it expires in 6 months. They now have my sofa and full payment, I wished that I would have gone back to Boyle's.

I am stuck with a $350 table that I cant use. If I had been told I had 2 weeks to return it I certainly would have. Since this was the third room I have outfitted from this company and thousands of dollars later, I would think that time was not such an issue. I was told it was management policy. Why is this policy not mentioned?