Fortunoff

I have a $100-gift card that I was unable to redeem in time before they declared bankruptcy. It has been sitting in my desk because I just didn't know what to do with it and it was worth $100. I was told to file a complaint in hopes of some sort of compensation.

I had received my gift certificate before they closed, and of course, was one of the individuals that was turned away, being told they were no good. The balance was $200 and the sad thing is the fact that this happened is like Fortunoff stealing the money. They received 100% profit for taking the certificate money and not letting anyone use it. Anyway, when I was told it was no good (this was in Feb 2009), I just threw it in my dresser drawer. But was recently told I needed to file a complaint. The individual that bought it for me lost $200 and I lost $200 worth of gift.

Before Fortunoff close for business I returned a piece of jewellery and I picked another one for less expensive, plus a credit $26.75 ( gift card) to use any time. Now that my balance is $175.00 with no finance charge, but if not fully paid before 11/20/2009 finance charges dating back to the date of purchase will be added to my account. I would like to use $26.75 toward to my balance.

I spoke with a customer services representative and also with a supervisor Mr. Bob M. and told me that can not be possible to do. I understand is only $26.75 but is an amount that I can use toward to my balance, is my money! and I think is not fair. I will really appreciate your help. I would like to know if it is possible to do this.

I purchased a ottoman and they sent wrong color. I returned it and they never sent new one because they went out of bussiness. they gave me a website to follw a claim but it does not work

I have a $200 Fortunoff gift card that i would like to claim. i understand that all fortunoff stores are closed but and the website and customer service line are no longer in service. I don't think it's right that I lose the $200 and would like to get that back in form of cash.

I received two gift cards worth $100 for Christmas 2008 from Fortunoff's Store. After reading about their bankruptcy in late March, immediately went to the store to redeem. Was told I missed the deadline of March 8 and they are no longer valid. Is there any recourse and/or filing with bankruptcy firm to get monies back. Please advise.

I got married almost 2 years ago and although the wedding was in Maryland, I registered with Fortunoff since my whole family lives in NJ. I haven't used all of the gift cards up yet since we don't live in the area and have pretty much run out of storage space in our tiny condo. Fortunoff sure sent me emails and letters about buying things from my registry after the wedding, but not a single notice of their closing or refusal to accept gift cards. What a Rip Off.

Received a $100 gift card in January 2009 and I can't use it less than 2 months later. loss of money, plus humiliation for relative who gave the gift card & is unable to replace it due to loss of income.

i called the the debit card issuer (td ameritrade visa) cant do anything since a debit card was used and consider as cash. when the card was used i did not use my pin number which is the usual thing one uses with debit card.

I purchase patio furniture and umbrella from fortunoff and it was delivered but now the umbrella is broken and their are other defects in the furniture. I was told I had a one year warranty and it is within that time frame. I also have a deferred payment due on 8/1/09. I don't want to pay it unless they can replace the damaged products.

What a scam.

$50.00 monetary loss, not to mention the lack of trust and confidence in Retail stores to provide honest service to the consumer.

today,6th of April I went to Fotunoff thinking I should use my merchandise card befoer the store closes. When I went to make my purchase I found out that they were not accepting my card. There was no prior info from them in email or letter form. This is cheating. When we as the public owe money to these retailers they would never let a penny go but who gives them the right to keep our money. They owe it to us and I want my money back.

Like many other people, I received a $75 Fortunoff gift card as a wedding gift. Although married in the northeast, my husband and I do not live in the northeast and, therefore, never saw the commercials advertising Fortunoff's going out of business sale. We only found out about the liquidation this weekend (April 2nd), which appears to be after the March 8th cut off. What can we do?

I have a gift card for $50 as a Christmas gift card and now I can not use it. I was out of town with my sick grandmother and now that I go online to use my card I found out that it is no longer valid.

I feel as though there should have been better advertisements about when the cards were to be used last

I received a gift card for my wedding last year, and just recently found out I coudn't use it. It is worth 200 dollars!!!! I am beyond upset about this!!! Please help!

As others have experienced, I just heard about Fortunoff going out of business and that they are no longer accepting gift cards. I am at a loss of over $100. We should have the right to a letter mailed to us saying that they would no longer accept these gift cards, rather than them taking our money and running! Over $100 lost.

A gift certificate was offered to me for the birth of my daughter. On the beginning of march 2009 I went to the store in New-Jersey (drive for 1hour from Connecticut) and they refuse to accept my gift card.

Iam losing $50 on merchandising. The stores FORTUNOFF are still open and they should accept gif card OR at least mention to it to the public.

I was just made aware that Fortunoff declared bankruptcy. I saw a commercial on TV saying they were going out of business. I have a merchandise credit ($277), which I just found out is no longer valid. What recourse can I take? I am just supposed to lose the $277?

Fortunoff has elected not to honor their gift cards. This is a breach of contract as well as FRAUD to the consumer.

I have two gift cards totalling a $500. loss.

Fortunoff would not honor my gift card I recieved for my wedding shower in June. My Mom got sick with Cancer in October and I took care of her until death in March 7 - it wasn't unil planning her funeral that I was aware fortunoff was going out of business, when I went on 3/13 I was turn away with too bad. So in my opinion they stole $100 from me.

I very bothered how Fortunoff is not honoring their gift cards!! Today i went to use my $150.00 gift card and when they were ready to ring me told me that my gift card was not valid!! I told the manager how absurd that was for them to give a cutoff date for the gift cards. She said there was nothing that she can do. I am very upset with the whole the situation. I believe they should honor their gift cards until their last day of operation. This our Money!!!!

Never advertised the cutoff date for excepting Gift Cards. I lost $200

I received a gift card for $100. Hearing that Fortounoff was going out of business, I went to Fortounoff the first available time that I had which was yesterday, March 15th. I shopped at the Woodbridge, NJ locatation. I was ready to make my purchase, only to be told at the register that they are no longer honoring gift cards.

I went to the FORTUNOFFS to use $250 in merchandise credits and was told they would not honor the credits. I am furious. This is a reputable store and the closing of the stores should have been disclosed in tv advertisements. Also I should have been notified through the mail. They constantly sent weekly advertisements to entice the customer into the store with wonderful promotions. Therefore, we should have received similiar notifications that the stores were closing and that gift cards/ merchandise credits would not be honored.

The store in White Plains still has lots of merchandise and we should be allowed to redeem our cards. This is organized theft and is the fine art of stealing. The store has had our money for months or years and we should be able to receive the equivalent in merchandise. !!!!CONSUMERS BEWARE!!!! Do not trust any other store offering these gift cards. If Fortunoff is allowed to treat us this way, than any other store will do the same. If you are unlucky and get a gift card, allows redeem these cards as soon as possible. Better yet. NEVER BUY A GIFT CARD FOR ANYONE. If you are unhappy with a gift, EXCHANGE YOUR GIFT FOR SOMETHING ELSE when you make the return and allows take the new item with you. Never walk out of the store with a gift card. The store wants you to misplace it and never use it. With so many stores closing, the government is letting them steal our money.

ANDREW CUOMO, our fine NY Attorney General, should make sure that we can redeem our cards until the store no longer has merchandise to sell. We elected him to protect us and he can continue to look out for our interests when we are being cheated. Where are the television news channels reporting on this travesty? Where are ABC, CBS, NBC, etc. informing us of this theft? Where are Ask Asa and Al Roker and Pablo Gusman? HELP!!! We need your support. We need the help of all responsible politians, news people and public citizens.

I have a $200.00 gift card and being that I work for an accountant and work 60 hours a week during tax season I did not know about the March 8th cutoff date.I simply want my $200.00 in store credit which is what the card was supposed to be honored at

cannot afford to lose $200.00 dollars as a result of a date that I was unaware of as Fortunoff has been in business for over 50 years and did not imagine this to happen

My husband and I have a fortunoff wedding registry. We received about $500 in gift cards which we had planned to use when we bought a house together. I just found out a few days ago that fortunoff was going out of business, when I went on the website and called the store they said they are no longer taking the fortunoff gift cards.

I am so upset, we were planning on using the gift cards for bedding and kitchenware and it's not fair to us and to the people who bought the gift cards for us. If they stores are still open and are still selling merchandise they should be ACCEPTING GIFT CARDS. It's just not right or just!

I registered at Fortunoff for my wedding in November 2007. I received several gift cards in addition to receiving a credit for some merchandise returned. The total outstanding amount is $957. It's infuriating when I hear the Fortunoff commercials that they are stocking the stores with new inventory every day with no regard to consumers who have been loyal customers and who had chosen to give Fortunoff their business for bridal registry.

In addition, Fortunoff did a poor job of advertising the date. Once I heard of the bankrupcy, I then heard of at least 5 different dates that they would be honoring gift cards through. I thought it was 3/14 and when I went to the store, they told me it was 3/9. Then I checked online after this and the date was 3/8. They could have at least sent something to those who registered at Fortunoff. I watch the news and read the paper and there was nothing that would help consumers to understand their rights. This is essentially stealing. There is clearly inventory in the stores that gift card holders should be allowed to purchase with their gift cards.

My husband and I work hard for our money and the fact that we can't use the money that is rightfully ours is infuriating. We are expecting a baby and this money would have been used for the benefit of our child. These are difficulat economic times and by hurting the consumer, Fortunoff is further exacerbating the problem.

I heard of the Fortunoff bankrupcy through a friend who said that Fortunoff will be honoring gift cards through 3/14/09. When I went to store prior to 3/14, they told me they are no longer honoring them. Fortunoff barely adverstised and after speaking with other friends, everyone heard a different date. I work hard for my money and when I see commericals that say that Fortunoff is stocking the shelfs with new merchandise everyday, I get infuriated. Why can they continue to sell merchandise when hard working people are out signficant money?

I have $200 worth of gift cards that I just found out today will not be honored. Why am I being penalized for giving Fortunoff business when it apparently needed it? Where does it say on the gift card that it is subject to Fortunoff's creditors or loss if the company goes bankrupt? How can such obligations be discharged in 3 weeks after the bankruptcy filing, with no notice sent to interested parties? I mean, I even have a Fortunoff credit card -- and I never received any notice about the expiration of the gift cards. Like most people, I work for a living and do not have time to read every little article in the local paper. And I am now being punished for this? Where is the customer loyalty -- i.e., the customers that actually believed in Fortunoff enough to purchase gift cards? Can someone with a conscience please look into this? It is grossly unfair.

Loss of $200.

I live in PA and just found out a few days ago that fortunoff was going out of business, through word of mouth, so I thought to go in yesterday and redeem my gift cards worth $250 that I had gotten as gifts. When I got there, after travelling for 2 hours, I'm told they don't accept gift cards anymore. Sorry that's too bad, you can file online and maybe get your money back.

This totally not fair, that should have advertised more and notify people of this thing with the gift cards. Being I reside in PA I didn't even know this had not a friend told me, that lives in NJ

Will Not let me use gift card on 3/13/09. They said they advertised in papers and on tv, but what if you didn't see it. I got this for Christmas...2 1/2 months ago, not a long time, and went in as soon as I heard of bankruptcy. There is 2 or 3 hundred dollars on giftcard. They can keep my money?? I should be able to use it. Please help

I am not working, family gave me this gift card to buy things I really needed, this is alot of money to lose for me.

Purchased a $200 gift certificate at Christmas 2008 and was told today that Fortunoff would not honor the card. How can a company do this? This is hard earned money in very bad financial times.

My wife and i just found out about fortunoff going out of business and we have a $400 gift card from our wedding. How can they just keep our money? isnt that stealing? We paid for goods and did not get any goods! Are we at fault because we didnt see the news on this and that we did not know they extended the deadline? we have a merchandise credit from the store, we returned something and they gave us a card instead of cash. Is that the same problem?

I contated Gift Certificates.com after reading about them on your website. It states that they may be able to help consumers that purchased a Fortunoff's gift card. They knew nothing about the article and could not help me.

Holding a Fortunoff's gift card. Went to the store one day after the expiration day, not knowing there was an expiration. Heard about the going out of business from the television. I called friends & family and they didn't know the company was going out. This was not advertised as much as Circuit City was. This was more low key and word of mouth. I really need the money or allow me to use the gift card.

I went with my gift card on 3/9 after seeing a commercial that the store was going out of business. The manager told me I was a day late and could not use my gift card. The commercial, on NBC, did not say anything about a deadline.

I am out the money, that I desperately need.

On January 4, 2009 I ordered & paid for a sectional sofa from Fortunoff, it was a special order that would take 13 weeks to come in. I called last week to check the status of the order because I was concerned with the bankruptcy, they said my order was ok. I called this week to follow up, they said my order was cancelled, this was done without notifying me. I asked about my refund, they said I will not be getting one. So I do not have a sofa, & lost my $1540.79, that I paid for it. They said the liquidators decided not to honor already placed orders. I just bought a house & had my house professionally painted a color that will match this sofa. I WANT MY SOFA! Can someone help me please.

I went in to the Fortunoff store in Paramus N.J. and was told that I needed to come back on Monday March 9th to redeem my card . Much to my surprise the store told me that they were not accepting gift cards as of March the 8th which is Sunday and the store by the way is closed on Sundays due to the New Jersey Blue Law.

Not only am I out $250.00 that my husband got me as a gift to add insult to injury the store should have allowed an extra day to shop with these gift cards if they were closed to their customers on Sunday!!!!!!!!!! With all the bad things going on in this country of ours is there anything left that a person can feel safe about??

Banks and investment companies have stolen of mismanaged our life's saving stolen our abliity to retire with dignity , taken our homes, now even the very gifts that we worked hard to pay for. I feel like crying and screaming at the same time. Is this our legacy that we pass onto our children. What have you all done to us. At the very least please give me back my $250.00 and enjoy that money spent elsewhere with which my husban and I worked so hard to get Is there anybody out there listening

Due to Fortunoff filing bankrupcy, my merchendise credit is now not acceptable. My husband and I also have gift cards dating back to our wedding in November 2008. We have since moved out-of-state where there are no Fortunoff stores. We are also unable to access the Fortunoff website to buy merchandise. We are extremely upset that our merchendise credits and gift cards are no longer valid. My husband and I hope this complaint, along with others, leads to a future decision to allow customers to use their gift cerficates to purchase goods!

I purchased a gift card in the amount of $200. I live in Virginia and learned of the bankruptcy filing via a TV ad from a local furniture store who announced it was buying up Fortunoff's furniture. When I called Fortunoffs to use the gift card they informed me that I could ONLY use it if I was in the store and ONLY today! Obviously this is not possible. I want my money back. Please respond. Thank you.

$200 is a significant loss in the face of a slumping economy and decreased retirement funds.

On December 17th 2008 we placed an order for vertical blinds from Hunter Douglas with Fortunoff's at Woodbridge Center Mall in Woodbridge NJ 07095. We were billed $943.17 for this purchas and charged an additional $15.10 for interest, both of which were paid in full in February 2009. We found out that the order was NEVER placed to Hunter Douglas Co. by Fortunoff.

We have spoken to Fortunoff's credit card bank at the above address and they say they never received a credit authorization from Fortunoff's. Fortunoff insists that they have authorized the refund and have gievn me a copy of such. I spoke to Fortunoff's and they said the bank is wrong the authorization was sent but the credit card bank says it wasn't received. We paid $958.27 for goods that were never orded or received. This bank is really giving us a run around. They have the money and will not give it back!!! HELP!! Thanks.

WE ARE AT A LOSS OF $958.27 THAT IS THE CONSEQUENCE!

My girlfriend and I are starting a life together, and recently purchased a condo in Eatontown. In December we applied for a Fortunoff card, and was aprooved. Based on the fact that we knew our closing would take place in early March, we bough a dining room set costing 1600.00 Our furniture was supposed to be delivered this coming Tuesday, March 10th. This morning I get a call from Fortunoff indicating that I will not be receiving delivery due to their liquidation and also will NOT be refunded anything. This is one step short of Fraud. They would not allow me to pick up the furniture, even though they have it in stock.

They took my money, wont deliver the goods, and wont refund anything. Of course their is thousands of people this is happening to. I had to call the bank that provides financing for Fortunoff customers to dispute the charge. The woman at the bank indicated that they have already received over 2000 calls regarding the same type of scenario. It is a disgrace that in today's economy that a company that has such a good reputation, eventually screws its customers who were loyal. A DISGRACE! I hope a class action lawsuit is filed against the liquidators who see this opportunity as a cash cow.

3/5/09: I had a shipment scheduled for furniture from Fortunoff that I ordered just prior to their Chapter 11. I had called them about a month ago and they said not to worry, that they would still fulfill my order. So last week they called to let me know that delivery was to take place today and they also confirmed delivery yesterday. After waiting all day, I called them to check on the delivery and spoke with Fortunoff customer service. They said that as of today 3/5/09, they cancelled my furniture shipment AND they will neither give me the furniture nor return the full price that they charged me for it. They said if I want the money to file a lawsuit and then get in line. They said they got word from their liquidators to cancel all furniture orders even though many people have paid in full and even though the deliveries may have been on the truck ready to deliver that very day!

What a criminal racket they are engaged in now by taking advantage of customers in such hard economic times. I saved to get chairs for my dinette set and then they led me on until the day of expected delivery and then took my money and didn't give me anything but grief. I am really angry. I feel like they are criminals for stealing my money (and other innocent customers) when they promised to fulfill my order right up to the day of promised delivery.

I want the state attorney would look into their actions and press charges or demand that they return the money that they stole from customers who received nothing in return but lies up until the day of expected delivery. If they were mugging people on the street they would be arrested and prosecuted. Why is this any different? The only difference is that they stole much bigger bucks from orders rather than what a street thug would get in a robbery. It seems that right now Fortunoff and the arrangement they garnered with their liquidator puts the law on their side. This is not right and they should pay.

I lost a total of $355 for furniture that was never delivered. I was told they would not give me my money back and to file a lawsuit if I wanted to fight it.

I saw that Fortunoff would honor gift cards until March 8, according to an article I read about a deal that AG Andrew Cuomo of NY made with the liquidating company. The Fortunoff is Wayne, NJ is not honoring them. What can be done?

I have a $100 gift card I received at Christmas.

Fortunoff promised to deliver my furniture on 2/7/09, but they called me right after filing bankruptcy saying they can't deliver and I must cancel. I cancelled the order and they said they are going to credit my card within 5 days. After the cancellation, I kept calling them and they kept on saying that the money was sent on 2/8/09. This turned out to be a blatant lie because no money every came to my credit card. Finally on 2/20/09, they said they can't do anything about it because they have filed for bankruptcy. I think the whole sale was arranged to steal my money.

The furniture I ordered 1.5 months ago was never in stock and they did make no attempt to get it in stock and waited till the day they filed for bankruptcy to tell me they can't deliver. Then they fooled me into believing that they are giving my money back, but really didn't have any intention of actually doing it. Fortunoff has used bankruptcy to literally steal my money and distribute it to top creditors! It is deliberate act to pile as much cash as possible without worrying about delivering the goods.

Later I found out that they also did the same thing last year February and were allowed to continue to operate and repeat their act again this year. Please help me out. Fortunoff has abused the bankruptcy protection laws. In the current economic condition this really a lot of money, please help me get it back. I found out from the Fortunoff credit card company that a lot of people are in the same boat.

There decision to no longer except gift cards is robbery to those whose purchased the gift cards. I am walking around with $100 gift card that I can not use. I am collecting unemployement and trying to maintain a household. That gift card was given by someone who knows I am need of household items and the gift card would help. Their decision not to take gift cards has set me back even further. I can not go to the person and ask for another $100. This is robbery.

I was very mad and disappointed when I went to use my (christmas gift) gift certicate from Fortunoff. The sales person would not except it because they filed Chapter 11.

I think it is a disgace that the piblic was not given any warning that they were going to file!! I am out of $50.00 and so is my Mom who purchased the gift certificate for me. It is not fair being the (Fortunoff) has my money and I can't use it. It is a disgrace!

One again the middle class is being robbed - Sorry we cannot register at Tiffanys' so we choose Fortunoffs and now we find out our gift cards are not valid - I even registered there for my baby -

Thank you for taking the cash from me ad my family and not allowing us to use our money that we gave you for items.

Gifts and Credits for $400 are gone with no warning of any kind. This cannot be right.

I went to the Fortunoff store at Woodbridge Center to purchase items with my $60 merchandise credit. I was told as of 2/17/09 they cannot accept gift cards or merchandise credit due to their bankruptcy. There were no signs in the store and no indication of this. I also contacted the corporate office in NY and was told the same thing. Now, if this sneaky, shady store notified their customers that these cards were no longer valid as of 2/17/09 then I would not be out of $60. $60 might not be alot to some people but to me it's like throwing $60 cash in the garbage. I've been a faithful customer at Fortunoff's for several decades now. Fortunoff you owe it to your customers to resolve this issue now so people like me can use their gift card/merchandise credit!!

Lost $60. Hello.

I have $425 worth of Fortunoff gift certificates that are unused. I went to Fortunoff on 2/14/09 thinking that everything would be on sale and that was not the case. I only used $25 in gift certificates because the salesclerk told me that the store would still be open for a few more months. I figured I'd wait for the sale. I was just informed by a friend that Fortunoff is no longer accepting gift certificates or store credits so I called two locations that verified this disappointing news. I do not understand how they can still be accepting credit card payments but not gift certificates or credits.

Financial loss of $400.00.

On Feb 17, 2009, I went to use my store credit of $431 at Fortuneoff (and have gone on several instances to redeem my store credit since then). I was aware that the store was in a serious financial situation. I was told that I was unable to use my store credit. My mother and I (along with other customers) had a long discussion with the store manager. I don't understand how a company can refuse store credit (which is like money) when the store itself is still operating and selling its items.

I think this is completely unjust. I could understand if fortunoff had closed down the entire store but this is not the case. In addition, Fortuneoff should have announced (or made their customers aware) that they would not be accepting store credits prior to the change taking place. I honestly feel that store is stealing from us. Furthermore, if the current policy is not reversed, I belief that the NYS Attorney General should be notified of the situation and have the authority to correct it.

I cant use my gift cards! $ 100.00 they stole from me and many others

My husband and I tried to use gift certificates from our wedding and are now out $1000 due to the changes in Fortunoff's policies. This is very frustrating.

I purchased my china from fortunoff in November, mostly on the Fortunoff Credit Card. I received Second Quality China. I returned the China and reordered it, again the quality was not fine china. On Feb 5 I returned all of the China. My 2nd Credit Card was credited back the balance, but my Fortunoff Credit Card was not.

Right now I'm out $1,600+ on my Fortunoff Credit Card and I do not have any china to show for this amount. Not only did I have to deal with the aggrevation of the China but now I have to deal with the potential credit problems that this might cause.

I had a Fortunoff credit card that paid back rewards in the form of merchandise certificates. I received my recent bill on Sat 2/14 with a $25 merchadise certificate attached only to read on 2/20 in the newspaper that I cannot redeem it. I called the credit card company and they said Fortunoff reserves the right to revoke these rewards at any time. How about some notice? This is unacceptable!

I went to fortunoff in woodbridge new jersey on sunday the 15th to purchase a BBQ and I had used my gift card. I still had 1,000 dollars left in gift cards but the sales person told me that i still had time before they closed because their court date was not till the 22nd. I returned on friday to use the rest of my gift card and i got the surprise that they were no longer accepting them. I was sick to hear that because nobody ever warned me. NO EMAIL OR LETTER SEND HOME!!!!!! They had no problem receiving my friends money two months ago!!!! I am just asking for merchandise that they already received the money for. thay are already bankrupt but don't rob people. IT IS STEALING!!!!!!! they took peoples momney for exchange of nothing.

I called Fortunoff to ask about using gift cards that my husband and I received for Christmas and they told me I couldn't use the card to purchase anything . I am upset about this because it is not fair to us nor to the people that gave the cards to us.The people that gave the cards to us are on a fixed income and managed to give us a Christmas gift that isn't worth anything at this time.This is the same as stealing to me. I would like to see something done so that gift cards could be used to get merchandise that has already been paid for. This is an unfair policy. I wouldn't purchase another thing from Fortunoff because they have been so rude to their customers. I look forward to hearing from you if anything changes about using Fortunoff gift cards.

I have a store credit to Fortunoff's for $200. As I was planning to go to use this credit, a friend of mine informed me that they will no longer accept store credit due to their state of bankrupcy. I called the store to verify this information and was told that they will not accept store credit at this time, with no exceptions. Although I understand that this must be a difficult time for the employees at Fortunoff's, I believe that the fact that they will not take store credit is unacceptable. I had saved this store credit and was eager to use it. Store credit is the equivalent of cash, and I feel that by not accepting it, they are stealing from their customers. I hope that this issue will be resolved quickly.

They didn't except my $500 gift card for purchase. I thought as consumers we were protected from being defrauded of our money. please let me know what i can do.

I have $550.00 in gift cards for fortunoff, and are not able to use them

This is outragous....I have a $200.00 gift card issued by Fortunoff and am unable to use the card as payment for purchases. There was NO notification of the discontinuance of these cards isisued prior to the actual date of their worthlessness.

This will greatly affect my purchasing power since I planned to purchase some gifts using the card. I have lost faith in buying gift cards from other retailers in the future. Is there any way we can be notified of a change in this policy or how we can make a claim for the money due?

I was given a gift card in the amount of $125, I attempted to use the gift card on 2/19/09. I was told by the Senior Manger at the store, who was very nasty, that they would not accept it. He also proceeded to tell me that if I had a problem with it, too bad, contact an attorney. The company went in to bankruptcy on 2/15/09 as of 2/17/09 they indicated that no gift cards would be accepted. However, the store was not yet sold to liquidators and remained opened as Fortunoff's. Also note that a sales clerk indicated that they pukked all gift card from the store about 3 weeks ago prior to the bankruptcey, indicating they knew what they were doing and no warning was given.

The gist was given to me by my family member as a gift for my wedding. It sads me to think that beautiful day is tainted due to Fortunoffs.

Without providing notice to it's customers Fortunoff is refusing gift cards due to their bankruptcy filing. I was on the website on Wednesday (after the date they were no longer valid according to the company) and was still able to check the balance and NOTHING was on the website.

My husband and I are left with over 200 dollars in gift cards from our wedding. Gift cards should be honored if they were purchased prior to the filing of bankruptcy.

I found out today that my gift cards for Fortunoff's are no longer being accepted. No one was warned!! There was no communication letting people know that they were going bankrupt and therefore the cards would be invalid beginning on Feb. 17th. I always thought Fortunoff's was a decent and reputable family owned business. I have been a customer for over 30 years. I feel like I have been robbed and cheated. All I want is to be able to use my cards to get something back... How dare they.. Shame on you Fortunoff's. They say what goes around eventually comes around. DO the right thing. As long as you have merchandise let people like me get something for the money you already took from us.

I am out about $350.00. It was a gift for my birthday. Now nothing. In light of all the other disasterous news this really really hurts.

I went to Fortunoff in on 2/17/09 because I had some gift cards that I received from my shower to use. When I got to the register the woman started ringing me up, and the woman behind me asked the cashier where she could find out how much money she had on her gift cards. And the cashiers said you don't have any money on your gift card, and the woman was like what do you mean. The cashier told her that they were no longer honoring the gift card because the store had filled chapter 11. I told the cashier to take back my items because I would not be purchasing them.

Nothing happened I am out a about 275 in gift cards and there is no way to get them back. They did not send any letters out to customers letting them know that they would no longer be excepting these gift cards. Basically Fortunoff has stolen my money by not allowing me to use my gift card. Someone paid fortunoff to issue them a gift card as a gift, and the stole my gift by not allowing me to use it. This is extremely upsetting.

I'm in shock! I had a bridal registry with Fortunoff and I received gift cards, which are no longer being accepted. Fortunoff never gave NOTICE to the brides doing their registry- that they have filed bankruptcy last year. Nor did they send any notice in the mail to caution their customers to use the gift cards by a certain date! This is called STEALING from the CUSTOMER! I walked into the store Feb. 17 in the hopes of redeeming my gift cards. Instead, I was turned away like many other customers and brides trying to use gift cards.

How is the store STILL managing to advertise their patio sets and send catalogs to customers but yet not ACCEPT PAID FOR IN CASH gift cards? Did myself and every other bride out there pay for their advertising campaign with the money our loved ones spent to buy us gift cards? I guess this is called CHEATING customers out of their own money. People paid cash for the gift cards. How is this even allowed? Who is responsible for this marketing genius? They took money away from customers, future brides and families who purchased a gift for their loved ones. Fortunoff headquarters should be held accountable and forced to deal with this CUSTOMER VIOLATION and failure to SERVICE the CUSTOMER and DELIVER. They should also be investigated for what sounds more like a clever money laundering scheme.

Why did they advertise gift cards if their business was not doing well? Obviously they performed unethical business practices by cheating the customer out of their money. Its as simple as that. As a customer I feel that Ive been violated and so have those who set out to buy me a nice gift. I have a total of $1,000 in gift cards from my BRIDAL registry. I have $1,000 that I cant use in Fortunoff! This is $1,000 that I need that I wish I had in liquid cash. But- Fortunoff stole that money in exchange for gift cards. I read that in order to try to get compensated I would have to join a class action lawsuit against Fortunoff along with other creditors. Is this right?

I have to waste my time and look into a class action lawsuit because Fortunoff gave ZERO WARNING to gift card holders! If I were fairly warned I would have used every cent of my gift cards. In my opinion, THIS IS CALLED STEALING FROM THE CUSTOMER NOT BANKRUPTCY! THEY SHOULD BE CITED FOR UNETHICAL BUSINESS PRACTICES.

My husband and I were relying on our Fortunoff gift cards to help us get started with some kitchen appliances and gadgets. The gift cards were our wedding gifts. The economy is not great right now and every bit helped. We are very angry and upset by what Fortunoff did. We lost money and have gift cards that total $1,000 dollars. Hopefully there is something that can be done for my case and every other customer with the same issue.

I received a gift card for Fortunoff as a wedding gift and just found out it can't be used. What rights does the customer have since it was paid in full? Thanks,

$50

People paid for these gift cards, they are already considered paid for and now I still can't use them. This is not fair to us. I had a bridal registry with Fortunoff and still no one contacted me regarding this issue. They should have at least contacted everyone who had a bridal registry with their store. An email would have been nice, instead I am out $600.00 and not happy about it at all. NO WHERE ON THEIR WEBSITE DOES IT STATE THIS NEW POLICY OF NOT BEING ABLE TO USE GIFT CARDS, THE OPTION STILL EXISTS AS A FORM OF PAYMENT!!!!!!!

I could not redeem my $400 credit at Fortunoff. The manager said that I was a day too late. They did not give consumers any time to redeem credits and gift cards. I have been a long time customer and I am very disappointed on how they handled this situation. Many consumers have been burned.

I have a $1,000.00 gift card that Fortunoff refuses to honer.

Due to bankruptcy issues, Fortunoff told its customers today, myself included, that they are no longer accepting merchandise return credit cards/gift cards from their own store. We have been loyal customers for years. This is ridiculous; they are basically stealing our money.

I have about $500 worth of Fortunoff gift cards. Today I went into the store to purchase some things and when I was about to pay for them with the gift cards I was turned away. I was told by not only the saleswoman who was helping me but by the department manager as well that as of yesterday Monday February 16, 2009, Fortunoff was no longer accepting Fortunoff gift cards as payment. I was completely and utterly shocked.

I was about to purchase a couple of hundred dollars worth of merchandise and I was being turned away. (If I could not use my gift cards then I was not going to buy the merchandise). The manager told me that there is nothing she can do and if I wanted to call the corporate office it was a waste of time since they just laid off 300 people. I just cannot understand how a company like Fortunoff, that is STILL in business is not accepting THEIR own credits. They are not going out of business tomorrow and there was no going out of sale sign in the window yet my story above makes it seem like they are.
I was very upset about this and I am hoping that you will be able to let me know what is really going on.

I also want to make it clear that there were several other people in the store having the exact same issue as me.

The consequences to this issue are that I have $500 in Fortunoff gift cards that I cannot use anywhere INCLUDING Fortunoff. And in these very hard economic times, $500 is alot of money!

Since they are going bankrupt, they are no longer accepting gift cards as of 02/16/09, however gave no notice AT ALL. They are offering no refunds or compensation for this. So pretty much people paid Fortunoff money & those people never received any goods.

I have several unused gift cards that I would have gladly used if I had known about this. These gift cards are supposed to be as good as cash, yet I am not allowed to use them, putting me at a financial loss.

I purchased a $1700 vanity/sink in 2007 and the handle on the faucet stripped, broke off 1/09. I called to complain and they told me about their bankruptcy and nothing could be done, not a credit even towards the faucet set I purchased for $121.00. This vanity was made in China and my plumber told me the parts will not be found here. So, now every time something breaks, I will be at Lowes buying all new parts. Most vanities last 15 to 20 years. I also wrote a letter to Fortunoff but expect no service.

Faucet was replaced for $121.00 and time of plumber $60

on friday jan 9, I went to fortunoff in Woodbridge center mall to purchase items for my home using my 25% coupon. Every sales person was rude and not helpful. While I was making a purchase in the housewares dept., I asked the associate if I was able to use my coupon the following day to purchase a $799 chandelier when my husband was able to come with me.

the sale associate was rude and nasty noting that the coupon could only be used on the day I chose to shop.

Fortunoff's is the only store in woodbridge I shop at. Everytime I go to Fortunoff's I encouter some type of dilema. For the last ten years that particular store has been steadily decling in merchandise and the quality of helpful and cordial sales help. the only thing that has not changed is the dated computer system they use for purchasing and returning items. You can rest assure I will no longer purchase another item at Fortunoff.

I registered there for my wedding. I picked furniture that my mother bought for my husband and I. It was delivered and setup. The people who put the furniture together said that they were missing 4 screws for the chest and that they were unable to put it together and that they would be mailing them to us. Well they were never mailed and the chest sat on my floor for about a month because then the wedding and hooneymoon took place and I did not have time to call and complain, and my husband kept telling me not to worry that they said they would be mailing them.

After all this I called Fortunoff and informed them of the situation and the girl told me that they would have the 4 screws mailed to me, and then I waited 2 more weeks and no screw, but I received a phone call stating that someone would be out the next day to fix it. I informed them that they couldn't come out the next day because no one would be available, so I scheduled it for 2 weeks later which was the only time I had available. The guy who was coming to my house called me later that night to inform me he would be coming out the next morning, I informed him that obviously you were not given the message, but I will not be available. He came out 2 weeks later and called me the night before to confirm the appointment.

While on the phone he asked what I needed fixed and then said what kind of screws will I need. I said I don't know, but we tried buy them at Home Depot and they didn't have them so I am assuming you need special ones. So he comes the next day and of course he is sitting there for about an hour with my husband trying to figure out what nails to us and none of them are working. I call Fortunoff in the mean time to tell them what is happening and they tell me that they are going to look into it and in the mean time they will send me a gift certificate for $150.00 and they will have the manager call me on Monday. Well Monday comes and goes and no phone call. So I call then next day and speak to someone explain my whole story and he can not really help so I ask to speak to a manager. I speak to someone who claims to be a manager and goes on and on and does nothing. So another 2 weeks go by no phone call and no gift certificate. So I call again and I speak to this nice girl explain the whole story again and she says to me that the gift certificate was issued on the 8th of November, and I explain to her that it is now the 22nd of November and I still have not received the gift card, but the nails were mailed to me earlier that morning.

I told her that I had spoken to manager last time I called. And she informed me that I did not speak to a manager I spoke to her associate. So now I was mad I was lied too. I aked if there was any way for the gift card to be tracked, and she put me on hold, and came back with the news that the gift card was never mailed out and that she was sorry and she would make sure it was mailed out this week. I spke to a manager who did nothing but apologize and I was tired of hearing the same excusses and they have really done nothing in my eyes to satisfy the situation. $150.00 gift card does not make anything okay after sveral thousand was spent on my registary and another several thousand on my bedroom furniture. I am so annoyed and would not recommend using them for you bridal registry unless you plan on being on the phone with them every few weeks.

I have had this chest sitting on my floor for several months with no clothes in it because that would make it to heavey to pick when we gt the nails and have to put the furniture together ourselves after we paid to have it delivered and assembled.

I purchased a patio set at Fortunoff's last summer. The table shattered today into thousands of pieces all of a sudden. Besides being so frightening I had the unpleasant task of trying to resolve this with Fortunoff's. I was initially told they don't cover the glass so I needed to repair it myself. I was also told they don't recommend glass tables to people with children! As if the kids had anything to do with the table shattering.

After about 30 minutes of arguing with them I was offered a discount on tables only. I am now stuck with 10 chairs and 2 lounge chairs an the impossible situation of finding a matching table that is not glass! That is the last time I will shop with them.

I have to buy a completely new set at my expense.

bought a brand new martinique 60 patio table set with chairs used the table for first time yesterday for memorial day and the glass top shattered. I called fortunoffm the response was we dont cover glass, we have 2 left if you want to buy another to replace it.

brand new table cannot be used as it is destroyed. never used even once completly.

My glass top table shattered in the sun when I originally bought it and they replaced it and now three or four years later it shattered again on Mother's day when i was about to serve a brunch.

Ruined mothers day and the brunch had to be moved inside and guests were really shaken up. Impossible clean up.

i ordered a product a life size animated witch for halloween,via fortunoff.com,and had it shipped to a friend,i paid via my visa card.the recipient received the item and it was used not new with broken parts,i called fortunoff to address the matter,they told me i would have to pay to have it returned,the item is huge and shipping is over a 100.00 dollars. They shipped a broken item, and i think they should pay for the return shipping.

We bought this set from Fortunoff and it cost us $1,200 dollars. The set is ruined.

I have a 12 cup perculator for many years, and it still percs the best coffee.

I purchased a very expensive dining room set. I received the table and chairs first and I was very disappointed. The furniture is hand painted an>d I expected to see some flaws. The rest of my home is furnished with hand painted pieces and its normal. However, The table was manufactured incorrectly. The screws that hold the legs to the base are visible through the top of the table and through painting they just covered it. Also there was a large crack on it. The chairs also had several chipped paint pieces and the chair cushions have permanent crease marks on them.

I told them to take it back and replace it. What a process! I had to contact the store, the delivery warehouse in order to advise them of the damages and to reschedule another delivery. The table was redilvered another 3 times because each time, the pieces were in worse condition than before.

Eventually, I kept the last shipment and was offered 10 percent off the chairs. I loved the furniture and decided to settle. A few weeks after that, the delivery was made for the china cabinet and hutch. I was shocked! The hutch had a huge chipped spot on the front. I told them to take it back and try again. On the next attempt, I noticed that they returned the same exact piece except the colored it in with marker. Not happening, so I told them to send it back.

On the third attempt, I had to call customer service and demand to speak to a manager because I was tired of talking to sales people that were really not accomodating me. The manager just told me that this furniture was not meant for me and that I should return it but they were gonna charge a restocking fee! I really didnt have much of a choice at this point. I had furniture sprawled out on my front lawn because I didnt want it in the house until I examined it and either way if I returned it, there was a fee.

I was very disappointed that this happened from fortunoff. I spent a lot of money on this set and expected a little bit more than what I got. I will never purchase furniture from them again and constantly advise family and friends to do the same.

Was told I can use Grill while waiting for the Part. After spending 837$ I do not agree with this as a customer.

Well as a result, we have 10 chairs and no table. The lowest price from a glass place was $400! The $100 credit doesn't help us since, we cannot replace the table top and have no table.

basically I am out 600 dollars aside from all the aggravation I have to wait another 8 weeks for my ottoman.

I purchased an outddor set from Fortunoff, it was delivered on August 8th,2003. Due to our moving situation I had the delivery personel leave the side table and umbrella in the box until we could actually enjoy the set several weeks later. We opened it the first week of September and noticed the moment we put it up the umbrella tilted all the time. Nothing we did except putting a metal ring to secure it worked. I did not call right away due to moving issues. We had a 1 year warranty. We stored the umbrella away with the other furniture by the end of October. We took it out again at the end of May, 2004 and remembering the problem called Fortunoff on June 1, 2004.

Since my warranty states coverage for 1 year from delivery I thought that I had nothing to worry about. I was wrong. They sent a service technician out to fix it, I thought great. It was something simple that they could fix. They could not fix it and they sent a report saying it was caused by wind damage and that is not covered under the warranty. They said if I had called right away they would have honored the warranty, but then weeks later they now say I only had 10 days to report it.

They said they have to go by their reports and only offered a 20% discount on a new umbrella. Fortunoff sells defective products. We assumed that by buying (what we thought was) better quality furniture, we would also get the sevice that usually comes along with it. Again I was wrong.