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Robin of Weston FL (06/26/08)
I purchased a patio set at Fortunoff's last summer. The table shattered today into thousands of pieces all of a sudden. Besides being so frightening I had the unpleasant task of trying to resolve this with Fortunoff's. I was initially told they don't cover the glass so I needed to repair it myself. I was also told they don't recommend glass tables to people with children! As if the kids had anything to do with the table shattering.
After about 30 minutes of arguing with them I was offered a discount on tables only. I am now stuck with 10 chairs and 2 lounge chairs an the impossible situation of finding a matching table that is not glass! That is the last time I will shop with them.
I have to buy a completely new set at my expense.
Puthenmadam of West Windsor NJ (05/27/08)
bought a brand new martinique 60 patio table set with chairs used the table for first time yesterday for memorial day and the glass top shattered. I called fortunoffm the response was we dont cover glass, we have 2 left if you want to buy another to replace it.
brand new table cannot be used as it is destroyed. never used even once completly.
Wayne of Hopatcong NJ (05/12/08)
My glass top table shattered in the sun when I originally bought it and they replaced it and now three or four years later it shattered again on Mother's day when i was about to serve a brunch.
Ruined mothers day and the brunch had to be moved inside and guests were really shaken up. Impossible clean up.
Joseph of Union Beach NJ (10/25/07)
i ordered a product a life size animated witch for halloween,via fortunoff.com,and had it shipped to a friend,i paid via my visa card.the recipient received the item and it was used not new with broken parts,i called fortunoff to address the matter,they told me i would have to pay to have it returned,the item is huge and shipping is over a 100.00 dollars. They shipped a broken item, and i think they should pay for the return shipping.
Patricia Trujillo of Stony Brook NY (05/16/07)
A tempered patio glass table exploded after a minor movement of the table. The table shattered in a thousand pieces, luckly nobody was hurt but it was very disturbing.
We bought this set from Fortunoff and it cost us $1,200 dollars. The set is ruined.
Silvia of Bellmore NY (04/23/07)
For the past year I have purchased my third 4 cup electric perculator. Fortunoff claims that the insurance is for 30 days only.
I have a 12 cup perculator for many years, and it still percs the best coffee.
Patricia of Oceanside NY (01/19/07)
I purchased a very expensive dining room set. I received the table and chairs first and I was very disappointed. The furniture is hand painted an>d I expected to see some flaws. The rest of my home is furnished with hand painted pieces and its normal. However, The table was manufactured incorrectly. The screws that hold the legs to the base are visible through the top of the table and through painting they just covered it. Also there was a large crack on it. The chairs also had several chipped paint pieces and the chair cushions have permanent crease marks on them. I told them to take it back and replace it. What a process! I had to contact the store, the delivery warehouse in order to advise them of the damages and to reschedule another delivery. The table was redilvered another 3 times because each time, the pieces were in worse condition than before. Eventually, I kept the last shipment and was offered 10 percent off the chairs. I loved the furniture and decided to settle. A few weeks after that, the delivery was made for the china cabinet and hutch. I was shocked! The hutch had a huge chipped spot on the front. I told them to take it back and try again. On the next attempt, I noticed that they returned the same exact piece except the colored it in with marker. Not happening, so I told them to send it back. On the third attempt, I had to call customer service and demand to speak to a manager because I was tired of talking to sales people that were really not accomodating me. The manager just told me that this furniture was not meant for me and that I should return it but they were gonna charge a restocking fee! I really didnt have much of a choice at this point. I had furniture sprawled out on my front lawn because I didnt want it in the house until I examined it and either way if I returned it, there was a fee. I was very disappointed that this happened from fortunoff. I spent a lot of money on this set and expected a little bit more than what I got. I will never purchase furniture from them again and constantly advise family and friends to do the same.
Joseph Mcguire of Wyckoff NJ (05/01/06)
Weber Grill was ordered on 04/01 and delivered on 04/07/06 after delivery my wife noticed paint pealing on the side of the Weber Grill Genesis Platinum B model 699$. I contacted Fortunoff Customer Service immediately and they advised me to call Weber on 800-446-1071. I spoke with Weber and tehy advised me they will have new Part sent to local distributer and schedule a service repair. As of May 1 have not received anything called both Weber and Fortunoff on May 1st Weber indicated Part was shipped and gave me Modern propane where part was shipped and number to call. I called Fortunoff also on same day and told them I don't agree with this it was a brand new Grill and should have been replaced they told me I have to deal with Weber.
Was told I can use Grill while waiting for the Part. After spending 837$ I do not agree with this as a customer.
Patrice Laneve of Wayne NJ (04/22/05)
On May 1, 2004 we purchased a patio set from Fortunoff's which was 1800.00. On April 20, 2005 (less than a year) for NO apparent reason after a loud CRACKLE our table top shattered into thousands of pieces. Fortunoff's stand was that they do not cover the glass in their sets and after MUCH arguing, gave us a $100 credit. We then called the manufacturer [Miberlan Industries (949)861-3888] to BUY a new table top and they, with no remorse or acceptance of responsibility, wanted us to purchase a new table at $800!
Well as a result, we have 10 chairs and no table. The lowest price from a glass place was $400! The $100 credit doesn't help us since, we cannot replace the table top and have no table.
Carolyn of Flushing NY (01/31/05)
I bought a 3,000 dollar set of furniture from FORTUNOFF in Westbury NY. I waited 10 weeks for delivery. The couch had an ink mark on it, they delivered the wrong ottoman for the set and the wooden chair is chipping and splitting after 2 months of use. Customer service said they will not help me because the damage was the cause of usage. The chair has a one year warranty. I have never heard of a 600 dollar display chair that is hardly sat on being damaged after only 8 weeks of minimal use
basically I am out 600 dollars aside from all the aggravation I have to wait another 8 weeks for my ottoman.
Jenna of Whiting NJ (07/16/04)
I purchased an outddor set from Fortunoff, it was delivered on August 8th,2003. Due to our moving situation I had the delivery personel leave the side table and umbrella in the box until we could actually enjoy the set several weeks later. We opened it the first week of September and noticed the moment we put it up the umbrella tilted all the time. Nothing we did except putting a metal ring to secure it worked. I did not call right away due to moving issues. We had a 1 year warranty. We stored the umbrella away with the other furniture by the end of October. We took it out again at the end of May, 2004 and remembering the problem called Fortunoff on June 1, 2004. Since my warranty states coverage for 1 year from delivery I thought that I had nothing to worry about. I was wrong. They sent a service technician out to fix it, I thought great. It was something simple that they could fix. They could not fix it and they sent a report saying it was caused by wind damage and that is not covered under the warranty. They said if I had called right away they would have honored the warranty, but then weeks later they now say I only had 10 days to report it. They said they have to go by their reports and only offered a 20% discount on a new umbrella. Fortunoff sells defective products. We assumed that by buying (what we thought was) better quality furniture, we would also get the sevice that usually comes along with it. Again I was wrong.
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