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Ethan Allen |
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Rea of Ridgefield, CT June 21, 2009 I had a living room furnished by Ethan Allen in 2008. The salesperson did not explain that if the furniture was not paid in full by 12 months then the entire interest accrued will be owed. I had been paying monthly so that it will be paid by the 12 months. At the 11th month I was sent a statement with all the finance charge for the entire period due.Another person answered when called and said that there was nothing that can be done. The credit card company (GE Money) Ethan allen's credit card personnel stated that it is up to Ethan allen to waive the fee.Ethan Allen did want to and I will never buy anything from that company. MICHELLE of GALES FERRY, CT May 22, 2009 We bought an "L" shaped couch among other things from Ethan Allen about 5 years ago. The cost of the couch was over 5,000. The couch just has a funky chemical -like smell that will not go away no matter how many times we clean it etc.. it is unpleasant to sit on. Wondering if there is a recall on the stuff they used to protect it before we bought it? If we should have it re-upholstered. The couch is in excellent condition otherwise because over the years it has hardly been used because of the chemical smell....noone likes to sit on it!! Cindy of Calgary, AB April 28, 2009 We purchased 12,000.00 worth of furniture from Ethan Allen in August 2008. The pieces (a Paramount Sofa, 2 chairs, 2 ottomans, a Shawe chair & ottoman) were delvd in Oct & Dec 08. Apon delivery we noticed some problems with skirthing that wasn't lying flat & tufting that was very poorly done (not as shown on the retailers floor or catalogue). Subsequently some of the skirting came loose. We contacted service, they came to the house & adjusted the legs on the furniture to alleviate the buckling in the skirting. That did not correct the problem...they came back & tried steaming...that did not work. They insisted that our carpet in our new house was too thick and the skirting that came loose was also our fault because "it wasn't meant to be yarded on" according to their service rep. I explained that I was trying to 'smooth' the wrinkles with my hand...which they misconstrued to be 'yarding'. They would not accept any responsibility for the problem. Photos were taken, comparisons made, an independent upholstery co. did an evaluation. The upholstery co. felt the concerns were all valid & agreed that this was not the quality they were use to seeing. They made recommendations to Ethan Allen. A few days later (7 mos after purchase) I recvd a letter from their service dept. saying that they were washing their hands of the situation & that all items met Ethan Allen standards? I registered a complaint with the BBB in Calgary. Ethan Allen came back with the same reply, but conveniently did not actually address all the concerns. I AM NOT IMPRESSED! I feel we were totally mislead with regards to warranty & customer satisfaction and feel ill that I spent so much on furniture. I made the mistake of thinking they were reputable. I will never make that mistake again. I can't believe that they can turn a blind eye and get away with these sort of things! Chris of Evanston, IL April 24, 2009 I ordered about 9000 worth of Ethan Allen furniture from the store in Wilmette, IL. This was three years ago in 2006. I was very happy with the process from start to finish, except not many pieces that I ordered are showing some kind of damage. I live alone and use my furniture very lightly. Veneers are coming off because adhesives are drying out. Mysterious chips are appearing in detail work. The bottoms of drawers are cracking, even those with nothing in them. As I said, I'm very easy on my furniture, so I'm incredibly disappointed with how it's held up over just three years, given how much I paid for it. I won't do business with Ethan Allen again, ever. Monica of Summit, NJ April 21, 2009
On another note, My husband and I tried calling Ethan Allen last December 2008 to make a change to our purchase order one week after placing the initial order. Our request was denied and Ethan Allen showed no flexibility per their policy that changes cannot be made three days after an order is placed.
It is upsetting how Ethan Allen was not able to show us any flexibility with changing our order even though we only called a few days after the deadline to make changes. While we were only a few days late in our request to make changes to our order, Ethan Allen is currently 20 days late with our furniture order. This wrongly implies that deadlines only apply for the customer and not for Ethan Allen.
Bernice of Lincoln, CA April 5, 2009
When the rug arrived, I found that the quality of the rug was not very good and the padding was larger than the rug. So, I immediately called Ethan Allen and they told me to ask the truck driver to cut the rug to size. The truck driver was surprised as he didn't have the tools to do this and I felt that it was up to Ethan Allen to come over and cut the padding to size. I called many times to have someone come over to look and the rug, etc. but to this day, haven't heard from them. Customer service at Ethan Allen leaves a lot to be desired. I was a relatively low maintenance customer. There wasn't dozen of phone calls and complaints, merely a request regarding this rug and Ethan Allen has been non-responsive. It's a pity that I didn't go on line to check out Ethan Allen before I made my purchases. Ethan Allen is a company that do not care about you once they have your money - it's pretty sad! Emily of Arlington, VA April 4, 2009
After 3 weeks (Feb 21, 2009) the tables were swapped, but the table delivered was damaged. I escalated this to the district manager who was taken about about how this was handled. She sent out a service person to determine it could not be repaired on March 7. Due to the service mans report, she put in an order for a replacement table. This table arrived on April 4, 2009 DAMAGED. I placed a call to Ethan Allen immediately. Ethan Allen has not made any reciprocity for this series of events and has made no indication they will do so. Philip of Allen, TX April 1, 2009
Joseph R. Grzegorski of Clinton, CT March 31, 2009
Ken of Coral Springs, FL March 19, 2009
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