Ethan Allen

On December 2, we ordered, paying with credit card, a D model # 451567 cherry Victor Pedestal from the Ethan Allen store in Renaissance in Ridgeland, MS. We were told 6 to 8 weeks delivery. Not happy but accepted it. In three weeks, somebody called, I think from the Birmingham, AL office, saying our pedestal was on the way and asking directions to deliver in 2 days. In two days, someone (maybe local) called and said, "It arrived with a ding in it, and we are ordering a replacement." No word for five weeks. Two weeks ago we went to the store (no apologies for delay or lack of communication) and they called somebody and said 15 were available and one would arrive within 2 weeks.

Hearing nothing in three weeks, we went to the store today and two rude and unsympathetic people, one appearing to be the manager, said, "It arrived and had a ding in it, and we are having a repairman make it like new. You will hear from us soon." Now, what are the odds that two identical items would arrive with "a ding" or is the shipping firm they hire that incompetent? How likely that they kept the original damaged one and now allegedly are trying to repair it? Maybe. We understand why we have never seen a single customer in the store when we have been there at intervals over the year it has been open! If they had said, the first time come look at the ding and see how important it is to you, and offered a price reduction, perhaps I would have agreed. Then!

The personnel are rude and uncaring and unsympathetic and the store management obviously cannot deliver on sales agreements. If I do not have a pedestal, or can go to the store to examine a properly repaired pedestal, by Monday, I want my credit card account credited with the entire price of purchase. Even this is not going to pacify my angry husband---this was my choice of a Christmas gift and it spoiled Christmas for him that it did not arrive.

I went to EA store in Paducah in August 2011 looking for fabric. The rep. Mr. ** came to my home in Sept. 2011 to consult on my needs. Upon his recommendations, we discussed the possibility of a new sofa and chair.

Additionally, I chose a fabric to reupholster my dining room chairs and he required a check for full payment which I wrote. The price was expensive and I was hesitant to proceed until Mr. ** enticed me with his idea there would be enough left-over fabric to do a "window treatment". (My window is only 75 x 62 inches). He also stated he would bring the fabric and cover the chairs himself as it was a simple task with a stapler gun. Upon his declaration of that idea, I decided to proceed. We even discussed the type of rod, which he had several choices at the store we would preview. That was the only, motivating reason I made my decision. He stated the fabric would arrive in 3 to 4 weeks. It was November and I hadn't heard anything from Mr. ** or the store.

I drove to Paducah to inquire. I was told Mr. ** only worked on Friday and Saturday. He called me about 5 days later and informed me the fabric I had ordered was discontinued and unavailable. Though disappointed, I returned to the store to preview other selections. Mr. ** returned to my home a week or so later with swatches and presumptuously tried to sell me a fabric I didn't want. I told him the fabric we had previously discussed was the one I wanted. I had seen it at the store before which was the same fabric originally ordered except a varying color. After waiting yet another month. I returned to the store where I had a conversation with "Ken" who was very nice and we even did a cursory glance at the curtain rods and I looked at sofas & chairs again. Ken said he wasn't apprised about my fabric and was sure it was on Mr. ** desk for him to address when he returned to work.

Mr. ** called a week later (early December), to advise me the fabric hadn't arrived yet. I expressed my hope it would be here before Christmas. Of course it didn't arrive and once again in January 2012, I drove back (50+ miles) to the EA store whereupon I was given excuses, etc. by Annette, store owner. She promised to "check into" this and call me back. She called the next day and said she had contacted the vendor and my fabric was "on the way". About 3 or 4 days later, Annette called again stating it would arrive at the store on Jan. 9, a week out. The very next day, someone else called and said, "Your fabric is here!" Mr. ** called and scheduled an appointment time to bring the fabric and cover the chairs on a Saturday. Though it wasn't an inconvenience, he arrived 3 hours later than he was scheduled. He began to cover the chairs when I observed he was not lining the chairs with an "undercover material" that he had told be the day I ordered it, back in September, would be necessary to preclude the original fabric from "showing through" the new one. He hesitated before stating he didn't bring any and perhaps, did I have some "old sheets" he could use. I responded I didn't have any "old" sheets, but did manage to find 3 pillow cases and offered those. We were both "put out" by this. He gave up and said he would just take the seats with him, have them covered and come back the next day (Sunday)..."on my own time" and get this finished. I had no choice but to agree. He did return and we put the chairs together. When I asked him about the remnants and left-over fabric, he told me he didn't bring them. I told him I would come by the store and pick them up, whereupon he said "No, I will mail them to you". When I asked about the window treatment, etc. He stated there was not enough material to do them. I was taken back by this and perplexed but, regrettably now, I didn't pursue the matter and left.

After pondering this dilemma, I for about the 7th or 8th time, returned to the Paducah EA where I explained this situation to Annette. She simply made excuses for Mr. Watkins and she was puzzled because he "always did such a good job and was a good decorator". She asked me what I wanted and I stated "only what I was promised", which was enough leftover fabric to do the window treatment -- just like Mr. ** promised. A few days later, Mr. ** called with Annette on the conference line. He said he was really "put out" with me and my expectations. Furthermore, he denied that he ever offered to do the window text. I must have "misunderstood" him. I strongly disagreed and reviewed the facts. The call ended when he emphatically declared he was "not about to pay for any extra fabric". I politely replied I would take the issue up with Ethan Allen, Corp. He said, "fine, I will defend myself".

I am stunned, disappointed and angry that my experience with a reputable company turned out this way. It was a very negative customer experience to the point of being unbelievable! I might add that my impatience with this prolonged, drawn-out mess, resulted in proceeding with the purchase of a sofa from another local designer store. Perhaps Mr. ** noticed this and that could have peeved him to the point of not caring about my customer expectations. It was never discussed. I would appreciate your response to this complaint and hopefully an agreeable resolution to my satisfaction. As in all business, that is all that is expected... a happy customer! Thank you.

I ordered a sofa and a rug from Ethan Allen at the beginning of October. The delivery date was at the latest December 20. The sofa arrived in good time and so far I'm happy with it, but the rug did not arrive until January. I was already peeved that I didn't have the rug for Christmas. When it arrived I saw only the big picture: it looked good in my room. Then a week later I was about to vacuum when I noticed that some of the threads were loose; in fact, they were not finished in the pattern at all and if I pulled them, I was afraid they'd unravel.

Then I checked the hem of the rug and found at least two places where the sewing was so crooked. It looked like the operator was drunk when it was completed. I sent photos to the store and then had to follow up again with them to find out what would happen. Right now, the rug is on the way back to the manufacturer to see if it can be "repaired". For $1200 I am extremely dissatisfied with the quality of the rug and totally unimpressed with the customer service.

We were Ethan Allen customers for the past 17 years, but not anymore. We ordered a sofa and love seat, which was delivered on December 28, 2011. Both pieces have flaws in the fabrics like, strap marks and runs in the fabric. The quality of both pieces is very poor. The regional manager came to our home and declared that there are no issues, and he would not refund our money. However, he would replace the back and side panels. I asked why he would replace anything if he sees no issues, and his response was he doesn't even have to do that. I would warn any consumer to be wary of Ethan Allen. Our experience is that with evident flaws, they refused to admit, and will not refund your money. The case is still in dispute. Ethan Allen so far, has refused to refund our money for obvious substandard product.

I ordered custom window treatments for my dining room. When the installer arrived and laid everything out, I recognized immediately that the tiebacks for the drapes were not what I had chosen and the ones that were there did not match the color of the rod. They were gold; the rod was dark brown. He referred to my paperwork and confirmed that I was indeed correct.

I was told he would place an order for those, and they would take approximately 3 weeks to arrive, at which time, he would call me and switch out the ones he was putting up. After a month and not hearing from him, I called Ethan Allen. They put me in touch with the installer who claimed he had no recollection of this conversation and asked if he could call him back.

He did call me back and let me know that he forgot to order them, but prior to calling me this time, he had completed the order and said they would take approximately 3 weeks. Well, 3 weeks later, he called and said that the company did not offer the tiebacks in the same color as the rod! And he offered to paint them himself.

I was shocked that they would tell such a lie. Secondly, I would never allow this man to take the tiebacks for fear of never getting them back and to pay thousands of dollars for overpriced window treatments that only to have some man paint them? Seriously? Ethan Allen has lost their minds! They quoted me $8100.00 to do my living room, and they still have the audacity to continue to call me to see if I've decided to do them. Ha, they'll never see another dime nor will I ever recommend them.

On 4/29/06, I ordered a mattress and box spring from Ethan Allen for $2,500. It was to last a lifetime. On 9/15/08, Ethan Allen replaced the set with the same item. Here it is, 1/2012, and the mattress sags so badly, I am forced to replace it again. What is my recourse with Ethan Allen for a partial rebate?

Issue concerns refinishing dresser tops of two British classic units which were discolored by placing jewelery boxes on the tops, advised by Ethan Allen. I could not replicate finish as they do not provide stain and it is a proprietary process. I cannot believe this requires their re-finisher, at a cost, of course. We have over 50k in each furnishings, pictures, carpets, etc.

Dining set did not last very long at all. It's expensive, but poor quality. The table top finish did not stand up. The finish on the chairs literally wore off, wheat back chairs spin around instead of remaining in place and just recently the entire arm broke off as someone was getting up from it. I'm very disappointed in the high priced poor quality furniture from Ethan Allen. Our leather sectional also is not of the quality one would expect for the price. The entire back of our set has buckled. I was told that the warranty had expired so there is nothing they can do about it. Although the look of new furniture is beautiful, the poor quality is not what we anticipated. We're very discouraged with our purchases. A lamp we purchased has broken. Our bookcase door won't stay closed. The list goes on and on. I doubt if we would ever purchase another item from Ethan Allen.

Guess what? Good news for you, no complaint. I have had an Ethan Allen Black Finish complete dining room set since the early 70's. I love it. It has served us well through all these years. However, I have a problem. I need someone in the finishing department to help me, since a Sharpie white pen "exploded", and I now have dots all over the beautiful finish. The contents of the pen contained alcohol, according to the Sharpie people. I need help desperately, before Christmas, so my table looks as great as it always has.

My husband and I went into the Ethan Allen store in Pembroke Pines, FL. I went to Ethan Allen because I thought they were a good company but after reading all of the complaints and from what I have experienced, I can't believe they are still in business especially nowadays and I'm pretty unsure what I'm going to do. I was looking at two Curio Cabinets, Ana printed out pictures for me and I went home to think about it.

I called her and asked when she had time if she could measure the inside of the shelves for me and she could call me back. After an hour 1/2, there's no phone call so I called her again and she stated she was with a customer and would call me back in 10 min. 3 hours later, still no call. I waited till the next day mid-afternoon to see if she would call and still no call. I called and spoke with the manager which, to be honest, she made excuses for the sales person. All Ana could have done was give the information to the girl that was at the front desk (the greeter) and have her call me.

I guess Ethan Allen must me doing very well if they can afford to lose customers. The manager also doesn't know how to keep a customer, I suggested that they should have given me a discount and not give Ana her full commission since she did not follow up with me. I love the piece that I want but I think I just might go somewhere else. It seems that they either don't stand behind their product or don't care about customers.

About a month ago, I went into that store and half of the store was empty. I thought they were moving or going out of business. Not one sales person approached me and I walked the whole store. The manager should have posted a note or someone should have said they were redoing the store and putting new furniture out. I guess that should have given me a hint about the customer service they provide. Many of my neighbors thought the same thing that they were closing.

I had a horrible experience with Ethan Allen. I purchased over $2000 in bedroom furniture that after 2 years went defective. After review of the defective furniture by the service representative, Ethan Allen accused me of damaging my own furniture. And they refused to do anything to right this obvious defect with the furniture. I later learned that the furniture had been returned by several customers due to the exact same defect.

We are now up to 4 months for delivery of over $20,000 in furniture promised to be delivered in 2 months. We have had bits and pieces delivered 3 times now, with the bulk of the order in their warehouse. Despite the wait and the demands they made on our time delivering minor pieces, they refused to deliver for two more weeks as "our area is not on the schedule". All requests to the store for help were ignored. We spent our money and that's the end of service. We want furniture in the 2 months they promised or responsive service. "Forget about Ethan Allen". We will never walk in to their store again and we hope you don't either.

My wife and I ordered a sectional for $3,900 on 6 Jun 11 and I still have not received it to this date, 16 Oct 11. They said that it was badly damaged when it came from the factory and had to make another one. I will never buy anything from them ever again. You can take that to the bank because I'm done with them. I'm going to try to get some money off on this piece for this long wait.

I have a bad experience in this store. I would never shop in this store again, or other Ethan Allen stores. There is a lot more to this story.

I purchased a $500 mirror five years ago at Ethan Allen store on 6025 West Main Street in Kalamazoo, MI, and when it was taken down to move to my new residence, it fell apart, the frame from the mirror.

I called the store 10 days ago and nobody returned my call. I was told that it was not under warranty and the company would not do anything about it. Later the staff (Mary **) stated that I could take the mirror to the store and they would look at it and get in touch with the corporate office and they would return my call with a decision. Once again, they never called me back.

When I called today, I spoke with the manager Annie and she said they would not fix the mirror or do anything about this. I can not believe that a company would not stand behind their product. Why would a brass mirror simply fall apart from the frame after hanging on the wall for five years? It is a heavy mirror but should be engineered to withstand holding together. I told Annie that I would not ever buy any other products from Ethan Allen. She simply stated, "I am sorry you feel this way about it."

I will tell others through word of mouth that this is not a company that stands behind its products and they quite frankly were rude and disrespectful to me. When going to the store with the mirror, they told me they need not hear about my story, they've heard it before.

How different they were when I went to order two complete rooms full of furniture? They were so sweet and accommodating. They gave me no suggestions how to repair the mirror or further resolve the problem. We spent over $20,000 with our orders and now this is how the company responds. I have antique furniture and mirrors that are 75 years old that are holding up better than Ethan Allen's product. I am bitterly disappointed.

I recently purchased a sofa from Ethan Allen's - Tysons Corner Design Center at 8520 Leesburg Pike, Vienna, Virginia 22182. The salesman who sold me the sofa mistakenly informed me that the cushions of the floor model were representative of the sofa I was purchasing, and did not inform me that what I was buying was different from the floor model, which he represented to me as identical.

When the sofa was delivered, I was surprised that it was different, and not the same, as the sofa that the salesman had sold me. In good faith, and pursuant to Ethan Allen's sales receipt and Terms and Conditions of Sale, a copies of which are attached, I have contacted Ethan Allen numerous times and attempted to return the sofa. Unfortunately, the Ethan Allen personnel I have contacted have refused to acknowledge that I contacted them, not been cooperative, and in the case of the District Manager, made bizarre statements about the attached Terms and Conditions of Sale document.

On or about November 3, 2010, I purchased a sofa from Ethan Allen salesman, Eric **. The sofa was delivered to my house on December 17, 2010.

On December 18, 2010, approximately 24-hours after the sofas delivery, I placed a telephone call to Salesman ** and explained that the cushions of the sofa delivered to my house were different from the floor model that he had shown me, and were not the same as the floor model, which he represented to me as being identical. I explained that the cushions are much too large, and different from the ones I tested and sat on in the showroom. That model had softer cushions. I went on to say that the manufacturer stuffed the cushions with so much filling that the cushions were much thicker and fatter than the ones in your showroom. The cushions were so much thicker that when I sit on the sofa it made me feel as though I am being pushed off the sofa by the too-large cushions. I stated that the cushions were not a good match for this size of the sofa because they take up and absorb so much of the available sitting space on the sofa as to not leave enough room for people to sit on the sofa.

I explained to Salesman ** that because I had agreed to purchase the sofa in good faith, but had been sold a sofa that had been misrepresented as being the same as the showroom model, and was unacceptable, I was returning the sofa to Ethan Allen pursuant to the sales receipt and Terms and Conditions of Sale document. I stated to Salesman ** that I wanted Ethan Allen to pick up the sofa and give me a full refund without penalty because of the misrepresentation.

Salesman ** explained to me that a return would be impossible at that time. Salesman ** asked me to unzip the cushions, press all the air out of them and again check their performance. I was also told that the cushions would probably have to break in over time. If this didn't work, Salesman ** explained that the defect with the sofa might be a warranty issue and that an Ethan Allen representative would have to visit my home, inspect the sofa, and the Ethan Allen would subsequently make a decision as to correct or replace to sofa or cushions. In any event, a return would not be possible until Ethan Allen made a ruling as to what the problem with the sofa was.

I visited my local lumber yard, purchased a piece of plywood, wrapped the cushions and covered them with the plywood and parked my two-ton automobile on the cushions for several days. This action did not break in the cushions. Subsequent to my telephone conversation with Salesman **, Ethan Allen Customer Service Representative Chris **, at telephone number **, stated in a message to me: "The -6 cores should not be performing like this. I will send my Upholstery Technician to inspect. Expect a call from Eric (Technician) in the next 48 hrs. to schedule service."

A representative of Ethan Allen subsequently visited my house, inspected the defective sofa, took photographs of the sofa, and stated to me that someone from Ethan Allen would contact me in the next week-or-so.

Having not received the promised call from Ethan Allen, I again contacted Messrs. ** and **. Both stated there was nothing wrong with the sofa, and that Ethan Allen had no obligation to take any further action. I explained that pursuant to the Terms and Conditions of Sale document, I still wanted to return the sofa refund, but I was told that since the three-day return period had expired and my only alternative was to purchase softer, replacement cushions.

Since I need a sofa and wanted very much to avoid litigation, I continued to try to work with Ethan Allen. I contacted Salesman ** about how to go about obtaining replacement cushions. Again, having not received any response I sent another message to Salesman **. This is his response to my question if he had received my message: @I didn't. I'm sorry; I'll get right on that today and will be in touch with what service says.''

After some time, Salesman ** contacted me and stated that replacements for the defective cushions would cost me approximately $250. Needless to say, I was disappointed.

Subsequent to my communication with Salesman **, I met with Ethan Allens Tysons Corner Design Center Manager Brenda ** who, like other Ethan Allen representatives, was dismissive of my concerns and refused to accept my request for refund stating that the return period had expired. Ms. ** dismissed the fact that I had tried to return the sofa within the period allowed by the Terms and Conditions of Sale document, and she pressured me into paying $262.50, for new replacement cushions.

After receiving the new cushions some time later, I discovered they still did not perform as the floor model cushions did at the Tysons Corner Design Center. I again wrapped the cushions, covered them with the plywood, and parked my two-ton automobile on the cushions for several days. This action did not break in the cushions. The new cushions I was pressured and forced to purchase do not have an acceptable appearance and do not look like my original cushions. The new cushions I purchased are wrinkled, crumpled, and ugly. The new cushions I was pressured and forced to purchase also did not come with material for the throw pillows that are standard with the sofa. Although I paid for them, I suspect Ethan Allen wants additional money from me.

In an attempt to confirm that the Ethan Allen representatives at the Tysons Corner Design Center had not been honest with me and had, and continued to, deceive me, I visited Ethan Allen Salesperson Lauren **, Ethan Allen, 2900 Wilson Blvd., Arlington, Virginia, on or about February 9, 2011, a copy of SRs business card is attached. SR stated to me that if wanted to purchase the same sofa I purchased the Tysons Corner Design Center, I should select the type of cushion I preferred by sitting on the floor model there at the Arlington store. SR stated that I should be careful because the cushions on the floor model were not the same as the cushions that I would receive because the floor model was similar to a rental car it had been sat on so many times by so many people over such a long time that the cushions were only a rough approximation of the sofa I would be purchasing.

Because of Ethan Allens bad faith and dishonest treatment of me, I contacted Ethan Allens corporate headquarters in Danbury, Connecticut. I spoke with Eddie ** and his supervisor at telephone number **. Mr. ** initially returned my telephone calls, but stopped returning my calls after my second or third call. Mr. ** was not helpful.

Subsequent to my contact with Mr. ** and his supervisor, I received a call from Ethan Allen District Manager Cheryl ** at telephone number **. I explained all the issues with the defective sofa that I had purchased how I had tried to return it and how I had been stonewalled and pressured into purchasing new cushions at my expense, etc. As with other Ethan Allen representatives, District Manager ** was uncooperative. With a new twist of bad faith and dishonesty, District Manager ** insisted that I had not paid for the replacements for the defective cushions and that Ethan Allen had paid for them! District Manager ** continued with her dishonesty and stated to me that the paperwork provided to me at the time of purchase stated that Ethan Allen furniture requires a break-in period! Although Ethan Allen has still not provided me with a receipt for the replacement cushions I paid for, a copy of my credit card statement is attached indicating that Ethan Allen charged me $262.50, on March 24, 2011. Additionally, the attached Terms and Conditions of Sale document stating nothing about break-in periods.

A search I conducted of the World Wide Web revealed dozens of internet complaints about Ethan Allens lack of candor when retailing furniture to the public. I am seeking a full refund of the purchase price of the sofa and the purchase price of the cushions. I am also requesting Ethan Allen visit my house and remove the sofa and cushions.

After an order was written up for a sofa and chair, the saleslady was asked if our old sofa and chair could be picked up at the time of delivery. She assured us that they could. When the delivery was made, we were told they do not do that. So we were left with a living room full of furniture to the point that we cannot walk in our living room now. I am 75 and unable to move the furniture on my own. All the store will do is apologize, which does not help us. The saleslady claims now that she does not remember.

We would not have made this purchase without a means to remove the old furniture. Basically, the saleslady lied in order to make a sale.

I have recently been looking at purchasing a nassau 37" ottoman in aroya spice from Ethan Allen. It's a beautiful piece. It is on sale (per ethanallen.com) until Sept. 5 at a starting price of $449 plus cost of fabric. I found out the fabric I like is $86 dollars per yard, which I think is ridiculously overpriced, along with the cost of labor to upholster the ottoman. It was going to total the final price to over $800. So, I thought no thanks! Not to mention, there are these horror stories from unsatisfied clients. I definitely will not be making any purchases from this company.

Not acceptable my house is furnished with Ethan Allen from the North Andover mass store never had a problem I would advise everyone never to deal with thePlaistow NH store.

I ordered a kitchen set but wanted a different stain. I should have kept a piece for control but didn't. The table was the wrong color so instead of providing me with options and standing behind their product, I was told I would have to live with it. I'm also waiting for an appointment for a finisher to fix some scratches on the chairs and tables. I have spent over 50000 dollars with this designer but would not use her again or Ethan Allen.

This company just makes my blood boil. I bought a bed for my 4 year old daughter that is criminally unsafe. Imagine raised bed 1 foot above ground, box spring, 9 inches and mattress, 11 inches. She can't even climb in. And Ethan Allen will not take the whole set back, only the bed but Ethan Allen delivered the mattress to our home before the bed. After we made a complaint, they suggested a lower profile box spring which will take another 6 weeks to arrive and when I asked the salesperson if she expected my daughter to sleep on the floor after buying a $3000 bed, she told us that would be our decision.

We ordered the set in December and only accepted the mattress before the bed because it would take another 8 weeks for the bed and we were informed by the company that it was advisable to take the mattress and box spring first. The bed is a four poster canopy bed (obviously appealing more to a little girl than say a 30-year old man) but it is so high off the ground when you add in the normal box spring and mattress that we find it unsafe in the circumstances. We specifically told the salesperson that the bed was for a child and that is what we find upsetting that the company would sell us a product so obviously inappropriate and unsafe. Do not, I repeat, do not deal with this company. We feel so violated.

I purchased the Pratt Sofa, model 207933, fabric 72201 Burgundy Palazzo (F), Cushion down $2779.00 original price. I received the merchandise and a few days later, discovered the side pillow were made of down but not the cushions. I contacted Ethan Allen and left a message with Janet the manager. She did not call back. I called customer service and Karen priced my sofa at $2779.00 with down. I did not receive the down, she acknowledged and she would talk to Sue and get back to me. I contacted 2 other salespeople at Ethan Allen and am still receiving the $2779 and $2749 price for the down. Sue insisted her pricing is correct and that I did not order down. I am also receiving a $450 up charge quote for down from Sue while the other sales reps are quoting $150 up charge or difference. I left another message for Janet.

I had silhouettes hung 2007 in my great room with insufficient brackets, there should have been 5. Only 3 were installed. Everything was shipped to Nevada from New York and installed through Hunter Douglas. So on Monday, Nov 16th 2010, the whole rod and curtain come tumbling down and almost hit me on my head. I could not believe this. This began my nightmare of trying to get Ethan Allen to get someone to my home. I called Utah, Colorado, New York, Maryland and Arizona, everyone just kept passing the buck, and including trying to reach Hunter Douglas to find out who installed (the man's name and number). No one seemed to know.

Finally, I got someone in Arizona and as of today still have no one to come out and fix. I then took it upon myself to thumb through the yellow pages and lo and behold found this great man. He came today and fixed the bracket as well as installed a few others to make sure this would not happen again. Now I am trying to be reimbursed the money I just laid out. I am dealing with Conn., the main headquarters. I hope to have an answer tomorrow . The bottom line is they need some kind of repair center set up here. They closed the store in New York where I initially made my purchases. I spent $30-$40,000. I also had bought another shade in New York for my bedroom; it kept breaking. I kept paying for repair. Finally I gave up because the people said it was not their problem, made in New York. New York said to me what could they do, I was in Nevada. I would like to get rid of it and get shutters. I never asked for money for that.

Is it possible for me to reply to the individuals that filed their complaints with you about Ethan Allen? I received the same treatment from them and I'd like to find out what the outcomes in their cases are and whether they have any advice. I would greatly appreciate your reply.

My wife and I have been long-standing Ethan Allen customers, having made numerous purchases over the years from their stores in Northridge, Thousand Oaks, and Ventura, California. During the past decade, we have made many purchases from other stores other than our local Ventura store because the Ventura store has consistently been disorganized and poorly managed. My wife and I greatly regret making our most recent $25,000 purchase through the Ventura store.

My wife and I have been very frustrated and disappointed with the lack of professionalism shown by their staff, particularly Janet ** and Breanne **. When there have been problems with our purchase, they have not followed through to ensure that the challenges are resolved and that we are satisfied. When we initially made our purchase on July 16, 2010, we were promised that the window treatments and rug would be delivered within 4 weeks to 6 weeks. We were also asked to pay for one half of the purchase up front and the balance upon our receipt of our entire purchase. After almost 10 weeks, we have received only about $4500 worth of our initial $25,000 purchase, and neither Janet nor Breanne have been able to provide us with an estimated date for the delivery for the rest of our purchase.

We have repeatedly been told that the material for the curtains and the rug are back ordered. After receiving a portion of the order, we were given the option of picking other materials for the rest of our order because their employees did not know when or if we would receive the items. We would never have placed the order if we had been told they might not be able to provide us with the materials, particularly newer materials. It is mystifying that a national corporation, such as Ethan Allen, has been out-of-stock on standard materials for three months. It has been very upsetting to have Ethan Allen employees calling us to pay the balance on the three curtains we have received, particularly when we were told that we would pay the balance when all of the items were delivered.

I am very uncomfortable giving Ethan Allen more money, when so many businesses (particularly in this industry) are going out of business and when their employees cannot confirm that the material is even available. Again, I paid about $12,500 on July 16, 2010, and 10 weeks later, I have only received about $4500 of merchandise, some of which was damaged. I do not think it is reasonable nor fair to expect me to pay another $2300 when I have no idea when or if the rest of my order will be delivered. Further, my wife and I are both frustrated that their employees can find time to call us to request payment, but can never find the time to call us to update us on the delivery of our order.

We were also really disappointed with the process leading up to our purchase. We scheduled an appointment for Breanne to come to our home and to go over fabric samples. I took time off of work from my medical practice, only to have Breanne cancel the appointment at the last minute. When she did come to our home one or two weeks later, she certainly created the impression that she postponed her appointment because we were the only meeting for the previous Friday, but on the day she rescheduled, she had booked two other appointments in Santa Barbara and had made arrangements for a date after she met with my wife and I. Even more disconcerting was the long delays in getting Breanne to follow-up on our order, to the point that I contacted our regional manager, Peter **, because of imminent price increases.

Breanne had told us that the prices would go up by about 10 percent at the beginning of July 2010. There were further delays of weeks for Breanne to provide us with the contracts and measurement information. When we went to review the fabrics and finalize our purchase, Breanne had mistakenly selected the wrong fabric for our master bathroom, and my 9-year-old son and I both immediately noticed the mistake. Further, as we were finalizing our purchase and the store was about to close, we realized that after about four or five weeks of discussing our order with Breanne, she had never asked us about our preferences for curtain rods, valances, trim, and hardware. Even though we had been to the Ventura store several times, she never showed us the displays for these essential elements of our purchase. Next, Breanne and Janet miscalculated our order so that the contracts had to be revised. The series of errors and mistakes went from frustrating to comical to disturbing.

Twice during the past year we have been promised the option of no-interest financing for 6 to 12 months, only to be told that we did not qualify for financing, despite our 780-790 FICO scores and my good income. We are very frustrated about our interactions with Ethan Allen, particularly the Ventura store. If we cannot get these matters resolved within the next week, we will be forced to dispute the entire purchase with our American Express credit card.

During the past four months, I have spent an inordinate amount of time attempting to complete a $26,000 purchase through Ethan Allen. Obviously, Ethan Allen does not value my business, and clearly they have not regard for my time or treating me with basic human decency. During an era in which Thomasville is closing stores, I am surprised at Ethan Allen's myopic business strategies. The fact that Ethan Allen has not delivered my order in accordance with our contract, and the fact that Ethan Allen has repeatedly ignored my requests to resolve this matter raise serious concerns about Ethan Allen's business ethics and lead me to wonder if Ethan Allen is going to make a fraudulent money grab before going out of business.

I paid Ethan Allen over $13,000 back in early July 2010, and after four months, Ethan Allen has only delivered about 10 percent to 20 percent of my purchase. In good faith, I paid Ethan Allen the balance on the items I received. Due to the lack of response from any management figure at Ethan Allen, whether the local manager, Janet **, the regional manager Peter **, or the corporate office, Ethan Allen has fully neglected this problem to the point that I am considering filing a complaint with the Ventura County and Santa Barbara County District Attorneys. I have disputed the charges through American Express.

Given their total disregard for me as a customer, if Ethan Allen cannot deliver my entire purchase along with a discount for the time I have had to waste on rectifying this matter, I think we may need to cancel the entire order. I am not interested in purchasing custom draperies in green to match a $10,000 custom area rug, only to have the area rug never delivered. Additionally, my Ethan Allen Avenue Collection bed frame is falling apart due to poor workmanship. I would like Ethan Allen to repair this problem at no charge to me.

Thank you for your thoughtful consideration of this matter. I look forward to your immediate reply.

Disregard my complaint, we came to an agreement. Thank you.

I purchased a sofa and a chair waited 8 weeks, then it came the sofa was beautiful the chair had to go back it was cut all the way around with a box cutter and it was dirty so they put it back on the truck. And then they contacted me it would take another 6 weeks, after 2 weeks when I kept calling to find out how much longer I would have to wait they said they can't give me the same material because the dye lot didn't match. I was never shown the dye lot I should have made that decision not the factory, how different could it be.

So I went into the store again and it's not easy going to the store, it's in garden city and I'm in Brooklyn and you could only go when your sales girl is there, no one can fill in for one another. So if that particular girl ever won the lottery and left, the customer would be in trouble, I worked on Wall Street as a trader and if one of us was out someone else filled in.

I picked whether it matches totally or not anything would look better than this. They told me I can't, why not? They shouldn't have made that decision were I was forced to settle for a fabric that wasn't my 1st choice. I need the same print I originally picked for my sofa it wasn't my fault the idiot that delivered it cut the whole chair taking it out of the paper.

They have the material it's available, it's the second fabric that's not available anymore. I asked them take back the sofa and match it to the chair but the sofa and chair have to match. I have 3 different fabrics in the room, too much I wanted the sofa and chair to match and the other 2 chairs are fine. Now they're saying they can't do anything for me, I chose the fabric I had no choice they didn't want to give me my fabric that I originally picked with the excuse it didn't match the dye lot, ridiculous how much off could it be, I had to settle for a totally different fabric that I really didn't want. The chair material is discontinued.

I spent over 6,000.00 dollars now they tell me since I'm unhappy they can sell me the material at cost for the chair and reupholster it, with the original fabric I picked. Why should I have to pay what I originally ordered? Why did they put me through picking new material why didn't they send me the swatch of the new dye lot to begin with, instead of insisting I have to pick a new material? Why should I spend more money, I bought 2 chairs, sofa and loveseat, from them. To make insult to injury I said should be compensated for this, they said o we will give you.

A gift check for $125.00 they didn't send me a check they gave me an in store credit, big deal they get their money back anyhow. I only want my chair done over in the original fabric I picked for no extra charge. This whole mess wasn't my fault, I didn't change my mind, they wouldn't listen to me, and send me a swatch of the new dye lot and make me make the decision now they are and at my cost. And left the customer would be trouble. I was a trader and when one of us was out life didn't.

We have been very disappointed with the customer service we have received over the past six months working with Ethan Allen. Although we like the design itself, the execution has been incredibly poor.

1) Limited communication regarding the status of our order between ordering and first delivery. We sent numerous emails to the Sales Associate asking for updates or about repairing items (see below) with zero or delayed responses.

2) We received a crooked $800 crystal lamp and reported that to the Sales Associate. (a) She said she needed to take pictures of it, so we worked to set up an appointment for her to come to the house. After much back and forth to find a convenient date, we made an appointment and I hurried home from the office at lunch. However, the Associate was late and I had to get back to the office for a meeting. In trying to reschedule, I just asked if I could take the picture myself, which was now an acceptable alternative for the Associate. I was astounded that this wasn't suggested initially to save time and unnecessary efforts. (b) It took 3 months for anyone to contact me about receiving a replacement and when it was finally delivered 4 months later, it too was defective.

3) We were not notified that the fabric for our curtains was discontinued, and only found out by calling the store for an installation update 3 months later. The fabric had been discontinued several weeks prior and our representative had been asked to call us to get a new fabric chosen a long time ago. This was certainly a shock to us having heard nothing about it, while expecting that the curtains were to be installed later that week!

4) Curtain installation, though quick, was riddled with problems which the installer tried to hide: (a) Chipped chair; chipped side table; chipped media cabinet; scuffed walls. (b) We did not hear from anyone about repairs for several weeks after complaining. Our project cost approximately $25,000 and I am shocked at the amount of problems that we encountered with practically zero effort made to retain us as an ongoing customer.

I ordered a leather sofa from Ethan Allen in Aug. 2010. Before ordering the sofa, I carefully measured the front doorway and elevator to be sure it would fit. I was told by Ron that they could send someone to measure to be sure it would fit and I said that would be fine. He asked the size of the front door and I told him 36 inches. He replied that that was a standard door and the sofa I wanted was 35 inches wide. It shouldn't be a problem but if there was, the delivery men could remove the legs.

The sofa arrived Sept. 25. The delivery men couldn't get it in the elevator and, after carrying up two flights of stairs, couldn't get it in my front door. They turned it around a few times and managed to get half of the sofa in. They pulled it back out and told me they couldn't fit it in. I told them to remove the legs. They said they didn't do that, I needed special service.

I told them to try again and I was told they had other deliveries and needed to get to Connecticut! They took the sofa back. I called Ethan Allen and apprised them of the problem. They informed me that the sofa could be "deconstructed and reconstructed" in my apartment. That would cost me $350! This was customer service.

I called the design consultant, Ron. He told me that they did this all the time and why was I getting so upset. The sofa wasn't due to be delivered until Nov. so I was ahead of schedule. I called customer service again and was told I needed to speak to "Lisa" but she wouldn't be in until Monday Sept. 27. I left a voice message and my number. I called Lisa on Sept. 27 and she still wasn't in. I'm still waiting for Lisa to call me. I shouldn't have to pay the additional charge for Ethan Allen's errors.

My husband and I wanted t buy a nice dining room set now all the kids were grown, we went to their showroom, we picked out a table and 4 chairs she had no computer and said the one in the store wasn't working at the time so we picked from a catalog. A few days later she called and said the table was discontinued and to go on line and pick another one out, when I started looking there was the table so I called the number and was helped by Rory which I guess is in online sales. I was told they did have the table and when she went thru the rest of the order the wrong chairs had been ordered also, I was asked if I just want to go ahead and order it all again from them which was also a few hundred dollars less than the saleswomen charged us.

Then the fun began the table leaf was damaged and 2 of the chairs when it finally arrived so my husband sent them back, so now we have half a table and only 2 chairs we are still waiting for a new table top and chairs and now if we cancel the order they get to keep $250 of our hard earned money also the saleswomen completely misrepresented the wood, she gave us a sample to look at and it was supposed to be a hardwood and the one we got is soft wood now this has all been going on since June so no family dinners at my house.

I place an order for 2 Metropolitan chairs on March 29, 2010. The sales associate told me the chairs took 4 months to manufacture. She told me that legally, I was not obligated to purchase the furniture if the chairs were not delivered by July 18, 2010. Needless to say, the chairs have not arrived. I called the store two days ago to find out what happened to them. The phone person told me that they had lost my phone number and couldn't call me for delivery. The chairs were in the warehouse. She asked me my phone numbers, I gave her my work and cell phone numbers and haven't heard from her. I was lead to believe a phone call would be the same day.

I'm not really sure where to go from here. I agonized a long time over the chairs before I ordered them. I'm not an impulsive buyer, which is why I've lived with hand-me-downs in my living room for 10 years. But now, I'm kinda **. I hope the chairs are being made in North Carolina by some hard working person and not in some cheap factory in China. I've read other reports of poor quality craftsmanship and fabric pulls on some of the delayed items that customers have ordered. I'm seriously considering canceling my order and going to Crate and Barrel. I need chairs but I don't need to be taken for a ride.

I had placed an order for a sofa and chairs on May 1st, 2010 and I was very clearly told that the delivery would occur in a maximum time period of 12 weeks or most probably sooner. Half of my order, chairs and pillows, were delivered within this timeframe, however 18 weeks later, I still do not have my Marris Sofa and feel like I have been held hostage as I cannot cancel my order and buy it elsewhere since the chairs are already delivered. I received an update on July 11 stating that there is a production delay and I should expect my delivery by mid August.I followed up with a phone call to the manager, Denise ****, on August 3 and after giving me a list of excuses and having the audacity of saying "We have at least delivered the chairs within the 12 week period", she sent an apologetic email offering me a 10% discount and promising a call from the delivery people latest by September 7.

I did not receive any intimation from them and I sent an email on the 7th and again, today, with no courtesy of a response. This has ruined our whole experience of buying furniture and honestly I had the slightest idea that it would take 18 weeks to deliver the furniture. I would have bought it elsewhere. When I was promised 12 weeks, it should have factored in various possible reasons for delay but having to wait an additional 6 weeks for some fabric delay or something is absolutely unacceptable and a breach of contract. I would appreciate any help possible and would expect a reputable organization like Ethan Allen to be more accountable for their actions.

I ordered a $2400 sofa and made a down payment of $1098 last May 7, 2010. At first, the salesman said 3 months and at 3 months, I called and they said it would now be August. Now I called and they said it will be sometime in September. I feel I have been lied to and the saleswoman is never there nor returns my calls. I just want my sofa.

brought in a vanity stool to replace old fabric with a new fabric. Paid for the work. Told me the work will be done in 2-3 weeks. After two weeks , the store called and said they didn't have the fabric I selected. They needed to ship in fabric. After another week or two, the new fabric shipped in arrived damaged. Had send for new fabric, now we are two months waiting for the stool. New fabric still not shipped to the factory to do the work, staff not helpful. It was sorry, that's it. I had to purchase another stool to use while I am still. Today, waiting for my stool to return.

We purchased 2 leather sofas from Ethan Allen in Chandler. After less than 1 month, we noticed that the leather sags loosely over the cushions so that after a person sits on the sofa, the leather puddles and ripples around the impression of where they once sat. After less than 2 months of owning the sofas, the cushions have permanently formed wrinkles in the leather. We contacted our design consultant Jill about the problem and she explained that the way their leather performs. If we wanted to avoid the sagging and puddling, we should have gone with a vinyl product. Ethan Allen changed their leather in the last 10 to 15 years. Their former leathers did not perform this way. We have this problem even with the most firm cushions available and a mid grade leather.

I purchased two sofas and paid additional fee for firm cushions. Both sofas came without the firm cushions. We brought some of the cushions to the showroom to compare and they stated that we received the newer style of the sofa, which was not even on display. The "newer" style apparently has a very soft cushion, but this was not the sofa style we tried out and purchased. No one at any time mentioned that the style was changing. I do not and have never liked a soft cushion, which is why I paid extra for an even firmer cushion. They continue to charge to my credit card multiple charges without receiving a bill or statement. They must have my number on file. I have asked twice for a copy of the invoices.

In 2003, we purchased $23,000 in Ethan Allen furniture in Redding, California. We bought a solid-maple collection that is now discontinued. We moved to Oregon a year later and noticed that the sateen finish and the wood scratched and dented very easily. Also, the wood would stain from various items that were placed on the wood. We knew we had a warranty so we called the E.A. store in Springfield, Oregon, and they sent someone to "fix" the damage to the furniture. It did not look better and we have to literally baby the furniture. It easily scratches, stains and dents. We paid so much for the furniture and are so disappointed in the lack of quality. We originally paid so much for the furniture thinking it would be a one-time purchase, but we were wrong. We are eventually going to have to purchase new furniture.

I do have another complaint and it is about the customer service at the store in Springfield, Oregon. We had a catalog that was recent with the most recent prices, and we wanted to buy an armoire. We went to the store to purchase it and noticed it was $300 more than the catalog price. The sales clerk said that the prices had just been raised but we insisted that we would pay the catalog price. They would not honor the price and they do not offer discounts or deals. Each store is different with sales, deals and customer service, and the store in Redding, CA gave us two sales when we purchased our furniture but the Springfield store did not.

We, I'm referring to my husband and myself, about four months (April) ago visited the Ethan Allen store in Catonsville, Maryland and purchased two Chippendale armchair. They were promised to be delivered in June. As time went by, I called the store to find out what was happening to my order. I was told to me that the order was not at the store. My husband called at another time and they told him that the chair was at the store, but no one called us to tell us about our delivery date. To make a long story short, the merchandise is still not in my possession. Please contact me. I will appreciate if I can talk to someone that will give me an answer to my questions. Thank you.

I purchased a bedroom set from Ethan Allen. The designer, Thressa, measured to make sure that the furniture would fit in the room, etc. Upon delivery, the dresser was unable to fit up the stairs and the bed and night stands were tightly shoved between the walls. We had told Thressa that a previous drawing with bookcases were too large, as there would not be enough space between the bed and bookcases and we wanted something smaller. Well, the night stands that were ordered were as large as the bookcases; she obviously didn't listen to our needs. Getting back to the dresser that didn't fit, the dresser was sent back to the store and now, we have asked that the whole bedroom set needs to be returned since the dresser was unable to make it up the stairs.

Ethan Allen refused to take the pieces back until we chose a new bedroom suite from them. We chose the suite we wanted and there is not another set that would work. Thressa obviously is at fault for her lack of measuring and we should not be forced to buy another set from them. We have been treated very rudely and in an unprofessional way especially after years of our support!

I will be contacting the Better Business Bureau and the Ethan Allen Headquarters. I will never buy another piece of furniture from this company!

I purchased a sofa with the help of a design consultant. I had some reservations about the size of the sofa, but she assured me that it would be appropriate for my room. When I received it, I immediately felt the scale of the sofa was out of proportion to the other furniture in the room. I called the design consultant the same day it was received and she came to my home the following day to look at it. She agreed with me that it appeared too large, but that it probably was because of two cushions rather than three.

In addition, there were tears at three corners where the skirt is attached to the sofa. Also, the cushions are uneven. The skirt on the sofa is also uneven. I told her I wanted the sofa replaced. She took photos and left my home telling me not to worry, she was going to talk with their manager. She also informed me that there would be a restocking fee. I paid $2000 for the sofa and it should be in better condition than it is. I was told that I should hear from EA no later than Wednesday.

I received a phone call telling me there was nothing they could do about it because it was a special order item and that they would send someone out to repair the sofa. Priscilla, the person who contacted me, was rude. I requested a meeting with the design manager and my design consultant and they refused to honor that request. I want the sofa replaced. I do not want someone coming to my home to repair a $2000 sofa I just received.

We were lucky, we bought our Ethan Allen furniture about 30 years ago. It included a complete dining room set (table, 6 chairs, buffet and china cabinet); 2 living room end tables and a complete bedroom set (king bed, 2 side tables and a large triple dresser). Everything was delivered in perfect condition. EA even send a furniture specialist to check the wood surfaces to make sure they were perfect. It would appear that the company has gone way downhill. It must need new management and not buy from China.

We purchased over $15,000 worth of furniture from Ethan Allen. Unfortunately, four items did not meet our standards and had to be returned. We were charged $458.47 for restocking charges for these items which is 10% of the purchase price. However, Ethan Allen is also charging another $687.70 for pick up charges which we feel is unreasonable. Furthermore, they were picking up two damaged items at the same time. There were no special arrangements for pick up of returned items made and no additional costs incurred by Ethan Allen. This arrangement was made for their convenience. According to their website delivery is based on distance not on the price of merchandise being delivered. The distance between our home and the warehouse is 15.14 miles and the distance between our home and the Design Center is 34.16 Ethan Allen's website states that delivery 0 - 50 miles is free.

I placed an order for over $18,000 worth of furniture from EA in February with a promise of deilivery within 6-8 weeks at the time I agreed to purchase. Once the salesperson had run my credit card and I signed the order, she told me it would actually be more like 8-10 weeks for delivery. The first items arrived on time, but everything had a slight defects (loose handles, chips, etc.). After another 4 weeks, several more pieces arrived, this time without damage, but the sectional wasn't the deeper seating depth I was promised. I got a call over 3 weeks ago that my custom pillows were ready and would be delivered.

A customer service rep called Friday to say that they weren't aware that I wanted them since I hadn't received the sofas, despite the fact that I gave delivery instructions for them. They still haven't arrived though a truck came this morning. My final pieces, the most important ones, took close to 19 weeks to arrive. I phoned weekly for the last 3 weeks of waiting time and was told that they were in the warehouse "waiting to be unloaded." Again, there were defects (smashed corners on the sofa, holes, marks on upolstery). What's worse, the fabric was a different quality than the swatch in the store, and the sofas had skirts on them, which I specifically didn't want, and I'm fairly certain that I didn't get the cushion upgrades I paid for. I'm now waiting to hear whether I can send the sofas back for correction, and how long that process will take. In the meantime, I'll still have no furniture to sit on in my living room, and I'm hosting a charity event in 3 weeks. There's no way I will order from EA again!!

I bought a bed and dresser in 2006. The dresser arrived on time but the bed took 7 months to be delivered. No one told me that there was a warranty on the furniture. On July 3, 2009 the bottom part of the wood attached to the sideboard that holds the slats on the bottom of the bed broke. I fixed it myself because again I didn't know there was a warranty. It broke again on 6/18/2010 and I called Ethan Allen. I was told that Ashton would call me back on Monday.

I had to call her back and she said that she would put the order in right away for someone to come out and assess the damage. No one called so I called her again and she gave me Trish's number to call..Trish had just received the order on Wednesday and said I would hear from someone within 48 hours which is also what Ashton had told me on Monday. I called Trish again on Thursday and she said that even when they came out that if they had to order parts that it would take longer. Keep in mind that this is the only bed that I own other than a crib and a futon. I finally gave up and had someone else fix my bed with wood screws. The screws that were originally put in the bed were not long enough. I will never shop at Ethan Allen again and have also put a complaint into the Better Business Bureau. I feel that I should be compensated for this inconvenience. By the way, I had already paid for the bed in FULL when it took months to receive it.

The leather family room furniture we ordered was delivered to our home with incorrect nail-head trim. The trim was not as displayed in the showroom. Also, more importantly, the reclining mechanisms on the sofa did not work. The deliverymen called the service dept from our house and could only get the recliners to work by pulling with extreme force on the levers. We therefore refused delivery. After a few discussions with Ethan **, they suggested that they would reorder the furniture with the correct nail-head trim but without the reclining feature on the sofa because we are seniors and we would likely have difficulty operating the reclining feature.

At this point, we were out $3,600 deposit and though we were buying this furniture mainly to have the recliners, we had to make a decision and we unfortunately agreed to accept the offer. We accepted delivery of the new chairs and we are very unhappy with them. We find it impossible to have any level of comfort sitting on them. Our evenings at home watching TV or reading are no longer enjoyable. I requested that Ethan ** take the furniture back and I would contribute financially to such a transaction. This request was rejected according to Eric because this furniture was a custom order. I corrected Eric on this point. It was not a custom order.

In October of 2009 we met with an Ethan Allen designer in their Agoura Hills store in Califonia and designed our new great room. We ordered over $13,000 of furniture and were given dates in December for arrival. We had family coming for the holidays and needed the furniture by Christmas. When they took our money they said "no problem".Well it's April 22nd, and I still don't have 1 couch and 2 chairs that were supposed to be here in December!

The chairs and couch arrived in January at different times and have been sent back twice due to a broken leg on the couch when it was delivered, and scratches and dents in the 2 chairs. They tried to glue them and fix them, but it was horrible looking so there was no way I was keeping $4,500 in banged up, broken furniture. This is on top of the sectional that finally arrived at the end of January and an accent table that was broken and re-ordered and arrived in February. So, the store manager said "keep the broken and scratched furniture till your new ones come in", and because we had no furniture in the room, I reluctantly said OK.

On January 20th, I was assured by the Warranty Dept. that new frames were ordered for all 3 pieces and they would call me when they came in. Three months went by and I finally called and after no returned calls and my persistence, I was told they were ordered incorrectly and would be reordered that day. That was April 20th! Through this whole ordeal, I have never gotten calls back from anyone in any department when I was promised a return call. The store where I bought the furniture said that after it was re-ordered by warranty, they never get involved again and have no idea what happens to the customers they so quickly grab a credit card from. That's the system, like it or not.

My whole space was designed around these pieces, and now all I want is for them to pick up this poor quality furniture, give me a refund for the goods they have never delivered, and leave me alone. This is the worst company I have ever dealt with in my 50+ years on this planet. Do not buy your furniture at Ethan Allen!

I ordered a sofa from Ethan Allen on November 30, 2009. I was told it normally takes 6 to 12 weeks for an order. I received a call in February that there would be a delay as the fabric was "very popular" and my sofa was scheduled to arrive at the end of February or first week in March. I received a call from Ethan Allen's Warehouse that they had the sofa, but they were "so busy" that they could not schedule a delivery for two weeks. The first available date was March 15th. They gave a delivery window of 4:00PM to 7:00PM. I had to work, but my husband was at home (he had gotten off work early so he could be at home by 4:00PM). A couple of minutes before 7:00PM, the delivery truck finally arrived with the sofa.

My husband called me at work to tell me the delivery had been made and began describing the sofa. I knew there was no way that the sofa was ours, it wasn't that the fabric was incorrect, it was also the style, etc. Of course, Ethan Allen was closed well before 7:00PM and there wasn't even a number on the delivery paperwork with a number you could call either during normal working hours or after working hours. The delivery people were contract (not Ethan Allen employees). We had no idea who they were or how to contact them. Early that morning, we received a call late Monday evening that my mother was dying. We departed for Florida very early the next morning. So we were stuck with someone else's sofa.

I called the Ethan Allen store on the way to Florida and advised them of the mistake. We had no idea when we were going to return. They returned my call late that afternoon after trying to determine whose sofa we had in our possession and the rightful owner of the sofa in our home. My mother passed away on Wednesday and we returned home late Thursday. I called them on the return to advise them that they could pick up the sofa and deliver the correct sofa. We had a small window on Friday, as we had to travel back out of town to Georgia where the funeral would be on Saturday. We received the correct sofa as scheduled on Friday, 3/19, almost 4 months after we initially placed the order.

To top that off, one of the 2 pillows (not cushions) had a bad zipper that was splitting open. I paid over $1,500.00 for this sofa and I have a pillow that is not even useable. So I took the pillow to the store on March 30 to see if they can just put in a new zipper. Oh no, they have to order another one. Another 4 -6 weeks for one little pillow. I called today, April 21, to find out the status of the order. They are telling me it should be here by May 7. I believe this is totally unsatisfactory and I never want anything to do with the company again. I will gladly tell anyone my story and will recommend they do not do business with this company. They care zero about their customer!

I have ordered 2 sofa and 2 chair on 14/11/2009 with 3 months delivery. After long waiting for the shipment I have been, that it is arrived on 11/April/2010 with only 2 chairs. The two sofa will reach after another two months or you can take your money back (50% advance paid $ 4700). The order was cancelled without apology. Is this a customer good care? We have been waiting for so long since my daughter will be married in our house but now we cancelled the party and running to find a place.

After years of looking for just the right sofa, I fell in love with a floral linen model at Ethan Allen. It was firm (we are not fond of the over soft sofas so popular these days) classic in style and built by a company we had heard good things about. On top of all that, it was on sale for half price (about $1000.00). I spent a good deal of time looking it over and even sat down with a book just to be certain that this was the sofa for me, but when I asked about the extended warranty they told me that I could not buy it for this sofa and that it was, in fact sold as is.

I almost walked out the door, but after about two hours of thinking it over, and the sales person assuring me that it was built to meet their warranty, I went for it. What a mistake! Within 3 months, the fabric on the seat cushions began to split. I called for help and they asked for the fabric code off the label. Funny thing, there was no label matching their description. After weeks of trying to get an answer, they told me that there were no reports of problems with this fabric and that, being linen we must have exposed it to too much sunlight. We almost always keep our curtains closed, but the sofa was "as is" so it's not their problem.

Then, after about 6 months of use, one of the springs snapped. As is! But they could sell me some matching fabric and a new spring! This is our living room sofa. The dog is not allowed on it, the kids are not allowed to eat while sitting on it, and I admonish anyone who "drops" onto it. Most of it use comes when my wife and I are watching TV. It gets regular use, but nothing rough. Now, after only one year a caster has failed along with a second spring. To keep this sofa, we will have to strip it down, replace 2 springs, reupholster the seat cushions and replace the feet. This was built to hold up to their warranty? We are out the original $1000.00 purchase price and looking at hundreds more just to make it useable. In it's current condition, it causes back problems in two areas due to lack of support from broken springs.

I am concerned about Ethan Allen after reading these complaints. I just contacted them about leather Archer Recliner - invoiced at $1489. I purchased this in 7/2007. But it has been in actual use for less than 2 years. For the past year, the leather has been steadily peeling off the back and the seat front edge and the dye is coming off. I have a Palliser leather recliner which is 18 years old and looks like new - no wear and no dye problems. Leather is supposed to be durable and I believed Ethan Allen to be reputable. Now I am not sure. I have requested someone to come and look at this chair. I will post the response to my complaint which I only hope is better than these reports.

Mid-September 2009, I visited Ethan Allen Store in Sterling. I talked with Kaye ** (Design Consultant) about remodeling our family room. I set up appointment for her to visit our home. On September 23, 2009, Ethan Allen representative (Kaye **) visited our home and took measurements, and we exchanged ideas, etc.

Custom Pillow, Model 70251 (2)

Verbal estimated delivery from Kaye ** at the time was early December. Early October 2009, I received an email message from Kaye ** saying our furniture would now arrive in late October (earlier than expected). We subsequently got rid of our old furniture, had the rugs professionally shampooed, etc., in anticipation of the new furniture. In mid-November 2009, there's a call from Ethan Allen saying our custom pillows had arrived. We instructed them to hold on to them until the sectional arrived.

In December 1, 2009, the Mr. Swivel Rocker and two ottomans were delivered. However, still there's no sectional. End of December 2010 came, and no sofa for the Christmas holidays either. I called Ethan Allen to complain about the runaround. In the end October 2009, we were now told there was a shortage of the fabric we ordered and the sectional was not yet in production. The store manager (Phyllis) said she would personally follow up and keep me personally informed as to the progress being made.

In mid-January 2010, I received a call from Phyllis at Ethan Allen saying two pieces of the sectional were complete and at their distribution center. (What happened to the third piece?) In late January 2010, I received a call from Phyllis at Ethan Allen saying the final sectional piece had arrived and was ready for delivery. We set up delivery for the sectional and the custom pillows for February 4.

On February 4, 2010, the three-piece sofa was delivered but not the custom pillows as promised. The driver said he had been at the store in Sterling earlier in the morning and they could easily have put the pillows on the truck. (Left hand not talking with the right hand.) I called the Ethan Allen store, very irate over this entire fiasco.

We were being told first one thing and then another. It appears the initial sales person was just out to make a sale and didn't know what she was talking about with regard to giving a realistic estimated delivery date to her customers. We weren't informed until late December that they had not even started production. It did not arrive until almost 5 months after placing the order. The store manger promised (regardless of company policy) after everything we'd been through, that the custom pillows would be delivered with the sofa. Obviously, this was not passed on to anyone else who could coordinate it while she was on her day off.

After venting my anger, Lisa said the best she could do was to ship the pillows to us via UPS at no charge. I agreed. Several hours later, she called back saying the pillows could not leave the store without they receiving the final payment first. Again, a ridiculous company policy. This is really bordering on being atrociously petty. After our spending over $7,600 and having to go through all this aggravation, to not ship something until you receive a mere $275 is ridiculous. Who in their right mind would make the final payment on any product without receiving it?

I am absolutely flabbergasted at your lack of care for your customers, repeated broken promises, delayed delivery, and lack of coordination amongst your own staff. With Phyllis on her day off, I was told there was no one there who could make a decision. What does that say about your corporate management style?

I will tell all my friends not to have any dealings with you. I also plan file a complaint with the Better Business Bureau. We had planned to have Ethan Allen design and make furniture for our sun room, but we are now reconsidering this decision.

Same as all the other complaints, I bought dining chairs. When I received them, the carving was not as well detailed, the wood on the bottom had knot holes and subsequently broke and the arms needed gluing. The sofa costs $11,000. The cushions were the highest quality they offered and came not filled with down and feather as described but polyfill. The seat cushions did have a thin down component, but not the back where it really matters. It was bad, never again. Two dining chairs went to garage broken and the sofa I'm using is not worth the money.

Bought many thousands of dollars worth of furniture from them 5 years ago. Furniture is of inferior quality. I could have bought the equivalent from a local supplier for the same amount of money and much better quality. I will have to have the pillows and cushions, all redone and refilled because they have all broken down with very little use. They just built a brand new $$$$$ store up the road from me. So obviously are making the big bucks still.

Do not buy from them. It's garbage! I purchased dining room furniture (table, big hutch, six chairs, two end fabric end chairs) a few years ago. The whole experience was a nightmare. Two tables later, wrong fabrics on end chairs. Two hutches and the last one still needed furniture repair. I was so upset for weeks after calling and calling and calling. We paid over $15K cash for this furniture. It was all due to poor workmanship and customer service. I wrote to the president of company. No one wanted to help.

The table leaves were not matching. I could see my rug through the leaf cracks. They said, "Oh, we make it that way." If you can fit a credit card width between, that is the correct fit. My husband is a wood worker and he assured them it was not correct. They are all ** including the president Farouq K. That company should be out of business! They do nothing for the customer or any of the problems with quality or workmanship or customer service. They blame it on you and try to weasel their way out of any responsibility. I wanted them to take it all back and return my money. No returned calls from customer service, no home visit, nothing. I was so disgusted. I will never buy another thing from that company. They should be shut down! The president should be fired! I finally gave up after months and months of complaining and never getting anywhere.

I spent $3500 for a sofa. It was delivered in the wrong color. I can't use it. They won't fix the problem.

On August 6,2009, I had 10 items delivered to my home by W.L.Landau Ethan Allen including furniture and accessories.The love seat had to be returned to be re-glued. The repair department agreed to replace the doors on the entertainment center but were unable to supply doors that matched it. However, the bigger issue is with the sofa. Shortly after delivery, I noticed something wrong with one of the back pillows that was constantly wrinkled. It appeared to have too little filling or too much material. Now, after 5 months, two back pillows are wrinkled and one seat cushion is collapsing giving the sofa the appearance of a much older sofa.

In addition, the sofa skirt is rippled all around the sofa. Pictures were taken by a representative and forwarded to Ethan Allen's corporate offices. After seven weeks, I was informed that someone would be sent to provide more filling for the back pillows and steam the sofa skirt. corporate is refusing to replace the seat cushions even though the repair rep suggested it. My previous sofa that I had for ten years was in a better condition than this sofa after the first three months. I spent a considerable amount of money on this furniture and I am shocked by the lack of quality. I'm sure Mr. Farooq K., CEO of Ethan Allen, would not consider this sofa acceptable for placement in his living room.

Having previously dealt with Ethan Allen for many previous furniture purchases, and with the Saratoga store for many of those, it seemed like a safe choice when it came time to get a new sofa.

Finally, more than 3 months after being ordered, it arrived. The person who was present to recieved it immediately noticed a few problems:

Again, calls to our salesperson were not returned! Finally another visit to the store provided another promise of a callback, but also the contact of Ethan Allen's customer service represenative, and promises that they would make it right.

The following day I was called by the salesperson Sherry. I was again told that she wanted to take pictures... etc. I explained that I did not see the point in that and I was interested in knowing when I would be receiving the sofa that I ordered? Amazingly, I was then told that the customer has to take responsibility for what they ordered (even though this was clearly not what was ordered).

She said the store manager would call me... that was 4 weeks ago, and I am still awaiting the callback.

Our new Norfolk Recliner was delivered this morning. We can not reclne it! Called the store and complained. Said they would get back to us. We had to call again. The delivery man told them that he showed us how it worked. That is NOT TRUE!

Also, the delivery man was not happy about having to take off his shoes. The pavement outside was wet and we did not want him walking on our wood floor and carpeting with wet shoes. Very disappointed in this kind of service from ETHAN ALLEN. I EXPECT THE BEST FROM THIS COMPANY

I have purchased many ethan allen pieces and have been very satisfied with most. One product that was not of good quality, although beautiful, was the Tanchoi bedding. The duvet and shams frayed terribly after a very short time of use. We did not use the shams other than to have them sit on the bed when it was made. The duvet cover was turned down at night and no kids or animals played/slept on our bed.

I mentioned the fraying to the sales lady at Ethan Allen and her first question was - do you have a cat? Yes, I have a cat but it is never on our bed, as I am allergic to it. I would defy her to find a cat hair on it. However, she said she was going to followup with me on this but she never did. I stopped using the duvet cover after a short time.

I just got a good deal on some picture however that were priced an ungodly $600.00/piece. They had been mismarked and were also marked down from there, so I ended up paying a reasonable price in the end.

I had dropped the complaint againist Ethan Allen per THEIR request, October 19, 2009. Upon my understanding that they would pick up my dropleaf table and make MY option their number one priority as they have in the past. They picked up the table October 29, 2009 to bring to their service center. Once they received it I received a email stating that the table was heavily used. Which I used the table only for decor purpose.

Now they have me retracting my complaint and now the power is in their court. I am scheduled for major surgery which they are aware of. I know I am not getting back this table in my perfection condition. Nor will I be able to make a determination if I am happy with the job they did since I will be bed bound for awhile.

As of today I emailed Ms. Quinn about the status of the table and she wrote back that it is in service today and she will email me pictures as I requested and scheduled redelivery. I have offered them to keep the table with no reimbursement. They should have ran with that offer. I also have offered 1/3 back of what the table is worth. Why would anyone want to take back a table that is defective?

I do not want this table back it is a lemon like the other three pieces they were willing to take back. I am sure I will be getting a call that the table will be fine in their eyes. Their repair service was very considerate to the condition of the table when it was looked at at my home. Don't fall into the trap and retract a complaint, upon their request, if it is not in your favor just yet. The table cost me $1,149 plus NY state and local taxes.

I purchased a dining room set approximately 2 yrs ago. I noticed some pitting on the table's surface, therefore arranged to have someone from Ethan Allen to inspect the table. The determination was that the pitting was a result of customer wear. I recognized the pitting to be a common finishing issue. The table was used rarely, therefore customer wear did not make sense.

The manager informed me there was nothing further she could do. I asked to speak w/ the Regional Director. The manager explained that Mr. Hoosier traveled, but would make him aware. It's been 2 weeks and I haven't received a response from either.

I then spoke w/ Trish A. w/ customer service at the retail center. She explained that she would request the pictures of the table and provide a second look at my complaint. It's been 1 week and I haven't received a response. The dining room set cost $2000. I've invested thousands of dollars in Ethan Allen furniture, recognizing that it should be "for life" furniture.

I had posted a complaint recently regarding my dropleaf table that was purchased at Ethan Allen. Upon speaking with Francine Q a customer service representative,she assured me that the problem will be taken care of. I have a third party repair expert coming to evaulate the crack and dents on the table on October 20, 2009. I should have realized they have returned my merchandise in the past that was damaged and refunded me the full purchase price. I believe they stand by their word and will take care of the issue in my favor as they have in the past. Ms. Q explained that the process they need to follow is company mandated and I understand I need to have patience to get to the result.

I had bought $25,000 worth of furniture from Ethan Allen in Setauket NY in 2008. I have had 3 items checked and returned due to manufacturer defects. I had bought a drop leaf table in January 2008 and it was delivered in June 2008. I use the table as a console so i never opened the two sides. I opened them today 10/09/09, to display holiday decor. As I opened the table I hear crack. A 1/4 inch crack and dents appeared when the table was fully extended where the sides meet the middle of the table. I have had enough. I called a customer service rep immediately and now have to go through the process again for the 4th time in less than a year. This process takes over a month. They require a rep to evaluate the issue and try to fix. I feel I do not have to accept the process yet again. This is a $1,150 table. It is getting exhuasting and is very upsetting.

I purchased a hepburn loveseat made with grade A fabric, a wingback chair and ottomon also with grade A fabric and an entertainment center. All items were purchased in 2003. Last year, I noticed some tearing in the fabric on the loveseat. I also noticed some finish peeling off the bottom section of the entertainment center. I couldn't believe it! For the cost of these pieces (approx.$6,000) of furniture to see this type of problem.

I purchased $4900 worth of furniture on August 31, 2008. I was told by Athena, Ethan Allen sales representative, I had 12 months no interest/no finance charges. I have been making monthly payments to GE Money, but on June 22, 2009 I was charged finance charges of $455.42. THE 12 MONTHS NO INTEREST WAS A SCAM. Athena mislead us to believe we had 12 months to pay for our furniture when we really only had less than 10 months. I have called Ethan Allen to voice my complaint and was told by Athena that GE Money sets the date for finance charges and not Ethan Allen. Do yourself a favor do not purchase anything from them and go where the sales reps tell you the full story. Oh, I forgot to mention we did not even receive our furniture until November 22, 2008. Truly a bad experience and I will take my business elsewhere.

I had a living room furnished by Ethan Allen in 2008. The salesperson did not explain that if the furniture was not paid in full by 12 months then the entire interest accrued will be owed. I had been paying monthly so that it will be paid by the 12 months. At the 11th month I was sent a statement with all the finance charge for the entire period due.Another person answered when called and said that there was nothing that can be done. The credit card company (GE Money) Ethan allen's credit card personnel stated that it is up to Ethan allen to waive the fee.Ethan Allen did want to and I will never buy anything from that company.

chose a sectional from ethan allen in aug 08 receivedit in oct o8, immediately noticed that just sitting on sectional in family room there were many pulls in fabric the store decorators where aware at time of sale that this sectional needed fabric that would itain and he stated that he would foward pictures to a trisha in regional office and she would contact me. immediately my cats were placed in my master bedroom and the sectional was covered with every lanket shhet i cod find not to have any further pulling. after several weeks of waiting for return call from trish i called her to ask what was goingto be done she stated that she would have a local uphostery cop come to my home take the part of the sectinal and have the front panel with the stain replaced.

at that time I asked that she not do this as there was something wrong with fabric and she was just wasting time mony she insisted i reeive a phone call from wilson upholstery that day they came and after assessing the sectional refused to take to take the pice of sectional for repair as there was more prolems then they wanted to get involoved in. a call was placed to trish again by me to expalin what had happened. again she was made aware ofthe fabric complain and what wilson upholestry stated to me. they also assessed the filling in the lounge sat in it and stated something was wrong custion was made wrong it was falling off the front of the chair.

I neglected to inform you that at this time the sectional that I had purchased for my family room was placed in my living room still covered so not to haveany further pulling offabic. cats are still banded t bedroom. after several phone calls to trish complaining of fabriceach call ended with the same answer "We are going to replace the stained area and we are going to replace filling"never

answering how this was going to help with fabric problem. because of her insistance I allowed wilson upholtery to take all custions and piece for reupholstery. after several weeks i received all that was taken no different fabric still pulled even just sittng on it. I Was Told This Was Normal Wear, Certain Fabrics Did This. I Refused To accept That a Sectional Billed aT 5800.00 would look like junk in just months.

Several more calls to Trish resulted in no resolution to this matter therefore, I Contacted my Credit card and placed matter in despute on april 3,09. I than Searched the web found the ethan allen corp office phone number was put in touch with Donna M., Head of Upholstery. outcome was that ethan allen had numerous problem with this fabric I Could go to store and reselect fabric keeping the secional i have until i received the new one. i advised donna that i did not what to reselect fabric. i wanted ethan allen to come pick up furniture and take the cost off my ethan allen credit card. donna graciously replied that she would contact trish in charlotte and have her contact me to schedule a pick up as well as call crredit department to have the charge removed.

I stated that "i hoped that this was the end of this long situation" she replied that she hoped that i would in the future reconsider purchases from ethan allen."I Stated That aT This time After having so many problems I just wanted this to be over She Laughed and agreed stating that it would be. at that time i felt this situation problem was taken care of but after several weeks not hearing from either trish or donna i decided to call Donna explained that i had not heard from trish in charlotte office. this was on 5-22-09. Donna assured me that she would call trish and put fire under her.

On 5-28=09 after no contact I called trish who informed me that she new nothing of my situation nna miller at corporate office. Immediately Attempted to contact Donna ON JUNE 4,09,Lt Message no return call received. JUNE 5,09 Lt Message. No Response. On 6-8-09 I finally got Donna. She Stated that She spoke with a Shane who statted to her that we could not help me with the sectional because my cat had urinated on the couch therfore nothing could be done. I remined donna of our previous conversations and that this was a lie. I asked what proof they had and who stated this. this was a blatent lie. since this conversation i have not heard from donna who stated that she would speak with management. i have left messages on 6-9-09 and 6-10-09 with no response. please help.

We bought an "L" shaped couch among other things from Ethan Allen about 5 years ago. The cost of the couch was over $5,000. The couch just has a funky chemical -like smell that will not go away no matter how many times we clean it etc.. it is unpleasant to sit on. Wondering if there is a recall on the stuff they used to protect it before we bought it? If we should have it re-upholstered. The couch is in excellent condition otherwise because over the years it has hardly been used because of the chemical smell....noone likes to sit on it!!

We purchased $12,000.00 worth of furniture from Ethan Allen in August 2008. The pieces (a Paramount Sofa, 2 chairs, 2 ottomans, a Shawe chair & ottoman) were delvd in Oct & Dec 08. Apon delivery we noticed some problems with skirthing that wasn't lying flat & tufting that was very poorly done (not as shown on the retailers floor or catalogue). Subsequently some of the skirting came loose. We contacted service, they came to the house & adjusted the legs on the furniture to alleviate the buckling in the skirting. That did not correct the problem...they came back & tried steaming...that did not work. They insisted that our carpet in our new house was too thick and the skirting that came loose was also our fault because "it wasn't meant to be yarded on" according to their service rep. I explained that I was trying to 'smooth' the wrinkles with my hand...which they misconstrued to be 'yarding'.

They would not accept any responsibility for the problem. Photos were taken, comparisons made, an independent upholstery co. did an evaluation. The upholstery co. felt the concerns were all valid & agreed that this was not the quality they were use to seeing. They made recommendations to Ethan Allen. A few days later (7 mos after purchase) I recvd a letter from their service dept. saying that they were washing their hands of the situation & that all items met Ethan Allen standards?

I registered a complaint with the BBB in Calgary. Ethan Allen came back with the same reply, but conveniently did not actually address all the concerns. I AM NOT IMPRESSED! I feel we were totally mislead with regards to warranty & customer satisfaction and feel ill that I spent so much on furniture. I made the mistake of thinking they were reputable. I will never make that mistake again. I can't believe that they can turn a blind eye and get away with these sort of things!

Veneers are coming off because adhesives are drying out. Mysterious chips are appearing in detail work. The bottoms of drawers are cracking, even those with nothing in them. As I said, I'm very easy on my furniture, so I'm incredibly disappointed with how it's held up over just three years, given how much I paid for it. I won't do business with Ethan Allen again, ever.

On another note, My husband and I tried calling Ethan Allen last December 2008 to make a change to our purchase order one week after placing the initial order. Our request was denied and Ethan Allen showed no flexibility per their policy that changes cannot be made three days after an order is placed.

It is upsetting how Ethan Allen was not able to show us any flexibility with changing our order even though we only called a few days after the deadline to make changes. While we were only a few days late in our request to make changes to our order, Ethan Allen is currently 20 days late with our furniture order. This wrongly implies that deadlines only apply for the customer and not for Ethan Allen.

I purchased overe $25,000 worth of merchandise from Ethan Allen,including a dining room table and four chairs. At the same time, I ordered a rug to place under the dining room table. However, the table and chairs arrived before the rug and came to realize that I did not need the rug, so I immediately called and cancelled it. I was told that I could not cancel as this was a custom made rug and as far as I know, I wasn't told this was custom, but they said that due to the color that I chose, it became custom. This did not make any sense to me, so finally accepted the rug.

When the rug arrived, I found that the quality of the rug was not very good and the padding was larger than the rug. So, I immediately called Ethan Allen and they told me to ask the truck driver to cut the rug to size. The truck driver was surprised as he didn't have the tools to do this and I felt that it was up to Ethan Allen to come over and cut the padding to size. I called many times to have someone come over to look and the rug, etc. but to this day, haven't heard from them. Customer service at Ethan Allen leaves a lot to be desired. I was a relatively low maintenance customer.

There wasn't dozen of phone calls and complaints, merely a request regarding this rug and Ethan Allen has been non-responsive. It's a pity that I didn't go on line to check out Ethan Allen before I made my purchases. Ethan Allen is a company that do not care about you once they have your money - it's pretty sad!

After 3 weeks (Feb 21, 2009) the tables were swapped, but the table delivered was damaged. I escalated this to the district manager who was taken about about how this was handled. She sent out a service person to determine it could not be repaired on March 7. Due to the service mans report, she put in an order for a replacement table. This table arrived on April 4, 2009 DAMAGED. I placed a call to Ethan Allen immediately. Ethan Allen has not made any reciprocity for this series of events and has made no indication they will do so.

I've spent over 50,000.00 at Ethan Allen in the last 20 years. I'm pretty low maintenance and knew the products were overpriced but figured , you know buy quality one time... The first 18 years of product were great, the quality was fantastic, and the furniture held up well until about a year ago when I purchased a nice leather couch and matching loveseat. The leather has turned out to be fake, and it is disintegrating.

When we called to complain, customer service said that I had bought a starter set and that next time we should buy the regular one. Got nowhere, and when I turned it over I just about had a heart attack when I read Made in China. I'm pretty zenophobic and was very, very disappointed that they never let you know that the leather is now out-sourced. I could have bought from Ashley, saved a ton of $$$, and probably had the real deal. I'm through being duped.

Nothing has happened. They would not return our calls and we just gave up.

Purchased a leather Barrister sofa about a year ago. Noticed that the middle cushion sank more than the ones on either side and was attended by a strange noise from within the box spring portion of the frame. You get the same noise as you ascend from the sofa. I have called Ethan Allen many times, only to be given a number that asks to leave a message. You leave some contact information, and no one responds. This has been going on for months. HELP!

The sofa is is defective.

Bought 3 Ethan Allen Barrister leather chair's in Vermont and Florida.Leather had been coated over (in an attempt to change the color)with a sub-standard colorant.Verified by a master upholsterer when we re-covered one of the chair's.He could not believe any company could be so deceptive.E/A replaced one and offered a 50% credit on the other (because it was just out of warranty) in making the latter settlement they had our history on the other one bought in Vermont.I can only assume that the colorant used was not approved for use in the U.S.

I used to work for Ethan Allen. As did many other people in our small town. Ethan Allen was a major company in Union City since I was a small boy. We made high quality hardwood chairs and tables. We wouldn't put out anything less than perfect quality. If it wasn't right, it didn't go out the door.

We made end tables, coffee tables, bistros, and dining tables. Across the street in our chair division, we made several designs of hardwood chairs with hardwood, woven, and padded seats. We took a lot of pride in our craftsmanship and quality. We used only the best materials and solid wood parts. I have some of our furniture in my home now and it is in very good condition. We were the best producers of high quality hardwood furniture in our area and in the Ethan Allen chain.

Then Ethan Allen spent about six million dollars to build an addition on our building and purchased a lot of high tech equipment. I ended up running a fully automated, robotic finishing system. This was a million dollar system. It was a system designed to spray dining table tops with conventional and precat sealers and lacquers and later to be converted over to UV finishes. The system had a robotic spray head that would spray a good even coat of finish on each top. Our oven was huge. It had four bays that would hold fifty two dining table tops at a time. It was all automatic, when one top went in, one would come out the other end. The system had a UV tunnel that cured the tops when they came out of the tunnel. And it had a transfer table that would move the tops over to the start position to go through for a second coat if needed.

It was a very impressive system. It looked like we were here to stay. However, when we changed over to the UV finish material, we started having finish material problems. I alerted management about the problems and told them we should look into finding another finish company as this was starting to cost us time and money. Every time a bad top came out, we had to sand the finish off and send it through again, costing us more money. It was obvious that the problems were finish material related because I had four filters on the system and they were all getting plugged up with flattening paste and bad material,and abrasives, and our problems on the tops were blisters in the finish, dirt in the finish, fish eyes, bad adhesion, orange peel, and flaking.

Management tried to make it look like it was my fault as the operator, and refused to try another finishing company because our plant manager was good friends with the finishing company's rep and they would go to conventions together and they were golfing buddies and therefore, it couldn't be the material, it had to be something the operator was doing wrong. Then the company shutdowns came around. There were a lot of Ethan Allen companies in our tri state area, and they started shutting down, about three or four at a time. Then it came our turn. We were informed that our factory was being shut down and outsourced to China. We had a backlog of product to finish and then we were to be laid off.

We contacted another finish material company to come in and sample some of their material and guess what? All our finishing material problems went away and we didn't run a single bad top for the rest of our time there. But it was too late. Most of our company was gone and the doors were closing. That put about two hundred and fifty seven people out of a job, in a small community. I was one of the last to go in our Div. and I got the last table our factory ever made. Ethan Allen was the biggest employer in our town and they pulled the plug on us without a second thought so they could outsource their product to China and produce sub standard junk for less money and make more profit. The name used to mean something. It meant experienced, proud, American craftsmanship. Now Ethan Allen means Chinese junk. This is only my opinion, based on fact.

Purchased lots of furniture from Ethan Allen a few years ago and if we had to do it all over again - would not have bought a single piece of furniture from them!

From the time of purchase until delivery all was fine. Then we took delivery and there were things wrong with a few of the items. We had to jump through hoops to proove the defects. One was a pair of chairs - they made one set of cushions different from the other. Then we had problems with the deferred billing - they wanted to start tracking the interest on the deferred billing for the defective goods - while they remade them. Had to send letters to the accounting office and to the designer and the store manager and they still did not understand that I did not want to pay for something or incur any interest on items that were defective until the replacing item was received.

We bought two casual chairs - black wood frame with seat and back cusions. The finish is rubbing off on the edges and the cushions are loosing their shape - these chairs have been sat in at the maximum of 3 times over a 24 month period. Purchased a black coffee table, console table and end table - finish is rubbing off. Purchased 2 wicker chairs - the wicker is coming loose on one of the chairs. I know the warranty period is over but what we paid for our furniture it should last longer than 2 years.

I would say Ethan Allen's furniture is nice to look at but it cannot be used and be expected to last much more than 1 year if that. And in our case for our chairs - we cannot even look Ethan Allen's furniture without the finish wearing off and the cusions loosing their shape.

We have furniture that looks awful despite the high cost we paid for this furniture.

I had a terrible experience with Ethan Allen. This all happened during 04-2008 to 11-2008. My wife and I went to Ethan Allen in Pineville, NC. We ordered a leather chair, a couch, an oversized side chair, a wood-leather chair, an end table and some pillows. We ordered our furniture in April and were told 10-12 weeks for delivery. That was fine. The only thing that showed up to the delivery warehouse in June was the end table and 2 leather chairs.

They immediately wanted to deliver because as soon as you accept delivery on any portion of the order you will start making payments on the entire order. They are very anxious for you to accept something. We refused and told them we would wait until the entire order was in. In June, we were told that they had a high demand for the fabric we picked on the couch and the order was pushed out another 6 weeks. In August we took a vacation expecting our furniture when we returned only to find out that the fabric they received was damaged so they had to send it all back. Now we were told that our new delivery date would be in late September.

In September we got a call saying the couch had been shipped to their delivery warehouse. After a few days of not receiving any calls to schedule a delivery, I called and found out that their records were wrong and that the couch had NOT been shipped. The new delivery date was for November 17. In early October, we decided to take all the furniture that had come in minus the couch as the holidays would be nearing and we needed some furniture. It came, only to find repaired holes in one leather chair and white stains in the other wood-leather chair accompanied by scratches in the chair and end table. Someone was sent out to fix the furniture on site 2 weeks later.

The leather could not be fixed and the scratches were touched up. The one leather chair with repaired holes were explained as cow hide scarring. My wife and I are not rich by any means and decided that when we were going to get furniture for our house, that we were going to invest in some excellent quality furniture that would last us throughout the years.

What we got is service and quality of what you would expect from a typical furniture warehouse pushing furniture made in China. I will not be purchasing any more furniture from Ethan Allen due to this experience. Thanks for listening,

Follow-up of fabric problem, with two Ethan Allen Paloma chairs, purchased in Novi, Mi. in Oct./07

Hi I wrote consumer affairs with my complaint yesterday. I recieved my response from Ethan Allen Corp. today. After contacting the Livonia, Mi. store, I was told they would not honour the warranty because I had taken the furniture out of the U.S. I asked why Ethan Allen feels they have the right to dictate where I take my belongings,and I was told they would look into it, and if they got any reasonable response they would contact me. I advised them that I had written a letter to consumer affairs and would be following up with there response. I also stated that I would never by there product again.

i ordered furniture on advice from your designer and when it arrived, iut did not fit in alloted ares and was not useable. store manager said no options . designer looked at furniture when it arrived and no help.

In Oct./07 we purchased two Paloma recliners covered in a red fabric. The salesman Neal was very helpful, and in our discussions, he was told we live in Windsor, Ont. He was familar with our neighborhood and even asked if he could visit our home because of the historical style of our area. Dec.15/07 we picked up the two Paloma recliners at the Livonia location. We agreed and understood that they did not deliver to Canada.

Witin a few months we noticed a problem with the white piping showing through the fabric on both chairs and footrest. Also the stitching was lose on the lower side rear. In addition, the fabric was turning black on the back headrest where a piece of headrest fabric was positioned. This occurred on both chairs, even though one of the chairs is rarely used, due to it's placement in the room.

We contacted the Novi store and explained the problem. They requested pictures by e-mail but I had no idea how to do this nor do I own a digital camera. We were told we would have to bring the items to the Livonia location for them to be looked at and the problem resolved. I understood and agreed but for several months was unable to get them there.

Recently, I called back again and told them I now had a means of transporting the items only to be told that since I had taken the items to Canada I no longer have a warranty. I told them at no time was I ever made aware of this condition and even told them of my discussions with the designer/salesman, Neal. It was NEVER a secret where I was taking the furniture. I contacted the corporate office and received a return call a week later. I explained the situation and was told they would contact the Livonia location and try to get them to honor the warranty. This is where it stands as of today.

We purchased a glass top pub table and the glass after 4-5 months was badly scratched. We used the glass like our other glass top tables we have had for 10 years or more. The Ethan Allen glass top started getting scratched from the beginning. We called to see if they would replace the glass and better yet, apply the cost of the glass to another better quality glass and we would pay the difference. They would not agree to that or even replace the glass. Why is all the other glass in our house in great condition after all these years?

We will have to replace the glass ourselves and don't feel it is fair. There are just 2 adult people living in this home.

We purchased a glass top pub table and the glass after 4-5 months was badly scratched. We used the glass like our other glass top tables we have had for 10 years or more. The Ethan Allen glass top started getting scratched from the beginning. We called to see if they would replace the glass and better yet, apply the cost of the glass to another better quality glass and we would pay the difference. They would not agree to that or even replace the glass. Why is all the other glass in our house in great condition after all these years?

Ordered two chairs, end table, and bench, custom covered, in November 2008. Told 6 weeks turn around maybe 8. The chairs and end table came in but not the bench. Told one week, it was in California; next week it was on the East Coast, next week Minneapolis, MN--a traveling bench that never arrived after 4 MONTHS wait. Store will NOT refund deposit, won't do a thing other than take the bench or not. So we told them to keep the bench and they can consider our downpayment of $200 for negative advertising for their store! The little guy can now advertise thanks to the internet. Oh, to boot they had a very condescending attitude. The hard times must not affect Ethan Allen because they sure don't mind driving away customers!

I purchased a TANGO Cal. King Bed , armoire and end tables in April 2008. After delivery there were deep splintered areas on the bedrails which would affect the integrity of the bed. I asked for replacement. One set was delivered, not the right size. Many months later the next set was delivered painted offwhite, not the distressed cream color of the bed at all. I was told I should get the bed replaced by the installer.

I asked for the replacement bed and was rebuffed. We'll give you whatever we decide , you'll have to take it, we'll have a tech try to match it, we can't guarantee the rails will match. Linda O of Margate delivery said that. Please intercede to correct this issue. I have a 5 years warranty on Ethan Allen's wood furniture, and it is brand new but with structural defects!

After looking at the complaints filed against Ethen Allen furniture I now feel I am not alone and feel sorry for others who have invested money in something perfect on a show room floor but arrives after after financial arrangments and a long anticapated wait. The customer than finds that it comes with flaws which the comapany will not back up. Here is my story too.

They at first were light n amount, and I tryed to use a clean soft rag to remove the spots from the edges by just whiping normally to get up. To my surprise they would not move. We kept using the table and each month more would appear.
The same thing, none would come up.

Now I became concerned. At this rate the table which was not even six months old was looking dirty and spotty. It was as though they would appear out of no where with each use and I could not get them to go away.

I called Ethan Allen Service and talked to a furniture service person who said to me after complaining about the problem and that my older pieces (Ethan Allen)did not do this, He said:

" We have heard many caomplaints about this, you are not alone. All I can tell you is this. It has the type of finish on the top that when there is hands on it or any rubbing it responds by showing up in shiny spots,smuges that will not go away. No polish or wiping the table will fix that. We have sent letters back to the company manufacturing source and have got no change from this. What they use is a polyurathan spray on coating which has a problem if rubbed or touched. After that I told him I have a dining room table in the other room which is 20 years old and has laquer finish on it and it does not show anything or does my Ethan Allen Hutch/secretary which i open all the time. He said that was a different finish then and now they are using a finish that is a spray on to save on labor and they continue to use it regardless of the letters and the complaints.

He said we can come out and either 1) put a new finish on it which we will have to restain and refinish with the same thing, but the spots will come back again and it will chip easier and show the chip. Or 2) we can use a wooly steel wool and rub and polish the spots and marks out with itand the whole table. I asked how that would leave my table looking and he said, " It will take the spots out, but it will leave a more shinny look to the table. And here is what i did not want to hear. He said the spots could come back but then all I had to do was wooly out the spots ( Myself)and it would look okay. I asked if they could send someone out to look at the table, He said yes and to call Ethan Allen Store for service appt. I did, after that a man came out and we basically had the same discussion. He said to me that the marks were from "usage"( it means in the dictionry , normal treatment). This word kept being used again and again as if he was saying you touched it and that is the (problem) that is what occurs , am I not supposed to touch my table, so it does not get these spots that do not come out.

This was not acceptable to me. At this point I was being told that I would have to pay one hundred dollars for them to just pick it up. I said, wait a minute, I think this is a problem which I and your other customers have had passed on to us through a bad finish fromthe company. I need to talk to someone in command about all this. He said okay, and said to call the service center. I called and was told to leave a voice .message with Jim. He oversaw customer problems. I spoke with Jim the following Monday and again went over the problem. He was polite but again used the word and phrase, "this is happening because of usage " after much talk and frustration, he said we are a dealer ship we work are not owned by Ethan Allen, we are somewhat seperate from them which confused me a bit. But since you have been a long time customer with them and have pieces. With this I thought , I would not like to be a first time customer.

He continued, we agree to come One time and fix your table. I said , is there going to be a charge for this , and he said no, but there will be only one time. Which made me think, if my table comes back looking bad, or i sign an agreement, I am cooked. First I should not have to be going through this to start with. This is a poblem which should have never been. Second, Now he is saying we will do you the favor at our expense( on their Problem)But if we do , do not bother us again and that will be it.

He said they would have to pick up the table, in about three weeks and keep for 4 to five days. I am afrid if they take it from the house and try and fix it and I do not like it or they damage the table (whack it) while moving it this thing will go from bad to worse. I am truely frustrated and disappointed with Ethan Allen Furniture. I do have the name of the regional manager, which I have not gone too yet. I would like to resolve this as easily as possible. This looks like a problem that they cannot fix for me, except give my money back, which will be another battle most likely, or leave me a shakey dicision, which may cause more problems. At this moment I feel trapped.

I only have one comfort, that I am not alone on the finishes that they are putting on the tables, the man said they are useing it on all tables and many others have complained. I do not know what they have done about it for them.

I first went into the Vienna Virginia store of Ethan Allen towards the end of October 2008 and purchased several floor samples. Over the course of the next two months I purchased over $13,000 worth of furniture. Because I purchased mainly floor samples I was treated like a leper. Considering that the furniture was in-store the time from purchase to delivery, months later, was ridiculous.

I worked with a decorator, Candice, and we actually made a trip to my house, where she took measurements and suggested that I purchase other pieces of furniture. She sold me a table that was too large for the space and then claimed that I had insisted on the over sized table and wanted to charge me a restocking charge to switch the table out for another floor sample. She insisted that I have a small three drawer chest to match the coffee table I had purchased. When she did the floor layout of my living room she insisted that I needed the chest for a space in the living room and that it would match with the coffee table.

Well when the chest finally arrived about six weeks later (remember these were all floor samples) it was the wrong color. When my husband called to complain she told him that I knew that the colors would be different and had authorized the chest purchase in a different stain NOT! This weekend they are finally delivering the last piece of furniture I had ordered and Ive got my fingers crossed that it matches the stain on the other pieces of bedroom furniture that it is supposed to match. Candice has no intentions of correcting any of her errors or replacing the miss matched pieces she has sent to me.

We have gone over her head but basically the store manager will not help out, the lack of customer service at this store is unbelievable. I wish I had gone to Thomasville! I am a relatively low maintenance customer there havent been dozens of phone calls and complaints merely requests for corrections to my orders but the management at Ethan Allen has been non-responsive and actually extremely rude. Buyers beware!

Dissatisfied Customer!

For decades, Ethan Allen has been known for quality furniture targeted to middle class budgets. I'm a 30 year customer: I have a Queen Anne chair purchased in 1975 that is still in great shape. I have sofa purchased in 1994 (original upholstery) that is also in great shape. HOWEVER, the chairs I've purchased in the last 7 years do NOT stand up Ethan Allen's quality. The CEOs and managers need to wake up to the fact that Ethan Allen can't produce Ikea-quality furniture and charge Chippendale prices. What's happen to the the middle-class quality furniture market? Even the most loyal of [their] customers are dismayed. And I am one of them.

Extremely rude salesperson-condescending and insulting. Lost me as a customer as result. Poor customer service considering this market. Prices are inflated and reasoning given is done so in condescending fashion in order to humilate person into giving in. Quality is not there and poor treatment of consumer in this market means shoppers go elsewhere.

Have read about poor quality of furniture. This combined with insluting attitude of salespeople mean the store actually lost out.

In about 1974, I began furnishing my home with Ethan Allen furniture from the store in Santa Rosa, Calif.

I have a rocker, dining room table, 8 chairs, bed, HUGE dresser, end tables,night tables, deacon bench, large three sectional wall unit.. and I think that's all.. I still love each and every piece of the furniture.. even the bed where my puppy teethed on the foot railing.

The original customer service was excellent, the furniture is sturdy and has been in constant use and still in wonderful condition, except of course for normal usage.

I have nothing but praise for the Santa Rosa Ethan Allen store.

We purchased approx. $10,000 worth of great room furniture for our new home last year and had a wonderful experience from beginning to end. We had some things that needed to be reordered but they came very quickly. Everyone was very concerned and called us repeatedly to keep us up to date on our order. I have purchased custom furniture through a designer and bought from some of the most expensive stores in Portland, Oregon and Koplans in Vancouver, Wa as well. Koplan's was just awful. Ten years and my daughter in law still doesn't have knobs for her dining room buffet.

They sold me a $2000 leather chair a lazy boy that was a piece of junk and they first told me it was too expensive and then too inexpensive and that's why the color came off on your clothes. It fell apart in a year. We had to sue the designer to get our furtniture fixed and it was never right. The down feathers came through the fabric and stuck you and the fabric had holes in it within two years. We have no children or pets and are very careful with our things. So Ethan Allan did very well for us and we would buy from them again.

Purchased a Brady Incliner and a Brady loveseat. Was not satisfied with the quality of the loveseat. During the time of the purchase I was not told that the loveseat and sofa would not be exactly alike. The sofa was firm and similar to what we sampled in the showroom. The loveseat on the other hand was soft and when you sat in the love seat if felt like you were sinking into the seat. Very difficult to get out of. I complained and was told that a repair man would come out to access the loveseat.

His solution was to order new seat pads. The new seat pads were ordered and installed and there was not difference. When I called to discuss my disatisfaction about the loveseat I was referred to Joyce who said she would get back with me. I was asked what I wanted to do and I said I wanted to return the loveseat and order another sofa (Brady Incliner). I was told they would look into it and get back with me. When contact was made I was then told that it would not be possible as the Sofa had been discontinuted. Another solution would have to be determined. I have yet to receive a call back. This has been on going since July 08. My original purchase was made in Jan. Delivery on that purchase was made Feb 21. There is much more to this to get into but in a nutshell I am still not happy with my loveseat.

pressure to sell was terrible, and age discrimination was evident. They treated their workers like cattle. The philosophy was to hire someone keep them two year and then dump them. Also, it was very difficult to keep your job with them if you were over 55. I had a great month, selling over $200,00 in furniture. I was acknowledged at the sales meeting as a top salesman. The next month I was fired.

Duing a short period of time oin 1993-95 sales staff over 55 were fired. I lost my health insurance and had to sell my home because I could no longer make the mortage payments.

On July 22, 2008, I took delivery of two power recliners, which I bough at the Ethan Allen Showroom on Clairemont Mesa Blvd, in San Diego, CA. Because both my husband and I have mobility problems, the purchase of the power recliners was very important. On December 6, 2008, I was alone in the house and in anticipating retiring was unable to get up and out of the recliner because it would not function. The time of day was nearly midnight, and I needed to summon help to get out of the chair.

I called the local store Monday, December 8, 2008, to request service. A service representative came December 11, 2008, only to determine that, in fact, both the recliners were not functioning, and he would need to order new transformers to repair the chairs. Please understand that at the moment we have one inoperable recliner in the reclined position and one recliner that functions as a nice leather chair.

A young woman from Ethan Allen called December 12, 2008 to tell me she had ordered the transformers and they might be here by the middle of January, 2009. A month to get the needed parts from the warehouse in the east!. One could put the parts in a United States Postal Service priority mail package and get it to San Diego two days later at a cost of only $8.00. You may have surmised that I am extremely dissatisfied with the current situation. I think this is very poor service from Ethan Allen. Please understand this is most inconvenient during the holiday season.

In August2008 I ordered a chair and ottoman. After two weeks, I noticed that the fabric was rippling on both the chair cushion and the ottoman. I called and it was picked up three weeks later. It cam e back in the same condition three weeks later, and still need to go back to be repaired. the man that pick it up said he saw the problems and took pictures.

Ethan Allen decides that they really don't see the problem in the pictures and says that if i want to change the fabric i would only be charged their charge. This chair and ottoman have gone back and forth more than 5 times and it is five months later. The fabric is defective and the company could care less. It seems that once they have your money they could not care less about thier product.

As of today, only the chair is in the house, with the ottoman going back to be repaired. Not only was their fabric defective, but their cushions were not filled and the corners of the cushions were empty! This is really a disgrace. This item cost me $2400.00. In addition, i purchased a chest that could not be picked up till December 19, 2008. So on Dec. 21, 2008 I called to tell them that I needed delivery and they told me they will not deliver to the city.

This is adding isult to injury. They are a horrible company. I was told that they could deliver to the city, ad the charge would be $150.00, now they are no able to do that. I told them I could not take the item, and they said i could not get a refund!!!! how about that????? Can't amke this stuff up!

I purchased a kitchen table with 6 chairs in style New Country, September 17th/08. I gave my deposit and waited for my furniture. Then in the mail I recieved a copy of the contract that I supposedly forgot to sign and was asked to sign it and mail it back to them. I didn't recall this being discussed with me so I didn't send it back. (This is where they state you must pay for your order in full prior to it being delivered.)

After 6 weeks our furniture was in and we waited for Delivery to call, they didn't call so after a week or so, we called them, we were told we would have to drive in a give them the full balance owing or they would not deliver. My husband talked to the manager and said that when the furniture was delivered we would pay in full, they delivered it that day. When the Delivery man came to the door before he even opened the back of the truck he told us one of the chairs are cracked! So they had to have known this when they put them on the truck. I told them not to bother bringing it in.

Everything else was brought in and we found another cracked chair and on the one table cracked brackets. Today I called to talk to the manager about the product as we now have another cracked armchair which is less than a month old,and the poor custumer service we have recieved only to be put on hold 5 times!!!! I was told I wouldn't be able to talk to the manager as she was not in and seldom can be reached. I would be put through to voice mail or email. This is brandnew furniture, which is garbage.

Also I asked for a quote on some kitchen curtains and front door/side light when I ordered the fabric for the chairs and waited 6 weeks for the quote. I needed 18 yards $53. a yard for cafe styled curtains that came in at 950.00 and that didnt' include labour 672.00 and hardware 400.00 and installation of 200.00! I was stunned, I actually found curtains, made of the same fabric which were finished and to the floor for $40.00 at a local store!I'm happy to say that I declined this order! I am still waiting for my 2 chairs to be delivered, and my one armchair to be replaced and the bracket fixed on the table. This order was placed in September 17........it's Dec. 17. I am still without a full kitchen set and doubt I will have an entire set before the end of January or they are closed and out of business. Shop anywhere but here!

SQUARE ONE. Ethan Allen is, to my mind, a sham company that sells average furniture and DOES NOT CARE ABOUT YOU once you sign the check. Those friendly people who sold you the stuff? They won't even talk to you if you have a problem. They don't even want you in the store. When I went back to the showroom the words defective product were scarce out of my mouth before the manager was subtly herding me toward the door and telling me I had to call customer service. Deal with just about any other company before you pay big bucks to these frauds.

I have purchased most of my furniture over 20 years from Ethan Allen. Customer service and delivery were exceptional each time. Quality is exceptional and I still get compliments on the furniture, as it has no scratches, nicks or damage. My mom also fell in love with my furniture and recently purchased some of my same pieces close to Phoenix and had an awesome experience. Can't believe they have gone downhill.. Try Orange County, San Diego (Kearny Mesa) or Chandler, AZ. Try going to Manager if any issues arise and don't give up on them!!!

I want to thank the many people who wrote about Ethan Allen. We are in the process of buying a new home and I, having known Ethan Allen's good reputation in the past, was planning to buy furniture from them. Now I will not buy one piece!! I am sick and tired of the junk coming from overseas and the shoddy workmanship. Paying high prices for excellent quality, things that should last a lifetime or more, is one thing. Paying these prices for shoddy work is another.

Shame on Ethan Allen, Thomasville and the many other former high quality companies now turning out dime store furniture. My heart goes out to the people who lost so much buying from these companies. I, and many more, are grateful to you for alerting us to these frauds. We will buy well made Wnglish and American antiques instead!

I was interested in a four poster bed and asked the saleswoman if the style I wanted ever went on sale. She said sorry but they don't put their productson sale. They just keep their prices low all the time. So I kept looking around the store and came upon a back room that they used for selling items that they put on a huge reduced clearance price. And there it was--the exact bed I asked the sales woman about. It was marked down 50%. I was so angry about being lied to by the saleswoman that I walked out and will never shop there again.

My husband and I bought $12,000 worth of furniture from Ethan Allen. We purchased the British Classics dining, end tables and a sofa from there over 5 yrs. ago. The sales rep, and interior designer named Liz was excellent. She took the time to come to our house and take measurements to make sure everything would fit and look good. They offer this service at no extra cost. Our furniture has held up with no problems and is very comfortable. We went back this week and purchased a smaller dining set for our kitchen area. Carol our new sales rep was very professional and patient, ( I had my 5 and 2 yr old with me). We will continue to do business with Ethan Allen.

I just left Ethan Allen with a written quote to purchase a floor model dining room & 8 chairs. I can't tell you how glad I am I found this website! There's NO WAY I'll shop there. I was told that because the set is a floor model and on clearance there is no warranty! The doors on the buffet were off the track & I told the designer that I wouldn't consider buying the set if it was not in perfect condition. AND.....I can't have it delivered until the 3rd or 4th week in December, when the newer contemporary sets will be in to replace the space taken up by this set.

All the above sent up little red flags to me, but your customer complaints about Ethan Allen have just sealed the deal...or no deal! Thanks for all the important information. It's saved us some money and aggrevation.

We spent about $3700 on a dining room set. W seldom use the dining room so the chairs have not had much use. But 6 years after we got it, the leg on one of the chairs just gave way under me (I only weigh around 110 lbs). Someone could have been seriously hurt. The leg is not solid wood - more or less hollow and was held together in the middle but a plywood dowell and glue. There is no way this construction would stand up to regular use.

We bought these to last us till old age not a few uses. The warrenty is 5 years only. Now I am worried about letting anyone use any of the other chairs in case someone gets seriously injured when it collapses and throws them onto the floor or into the table. Ethan Allen will do nothing - it is out of warrenty and they dont care if someone gets hurt.

Chair cost #350 with tax and delivery charge. But it is part of a $3700 set . Without mathing chairs the whole set becomes worthless/useless.

Saw the dining room chair I wanted on the Ethan Allen showroom. Purchased four (4) chairs after discussing Ethan Allen quality and how I have purchased their furniture (dining room set/bedroom set) for years and how I LOVE it!.

Six weeks later chairs arrived. I noticed they felt lighter and upon closer inspection, found a very small gold sticker on seat bottom stating Made in China. Called store and verified chairs on floor had store name burned into wood (which is usual procedure for Ethan Allen products). Was that most of EA furniture if now ASSEMBLED in China, although the wood is American! Right! I've since found other EA chairs (identical to mine) for resale and they are of much better quality. Just beware you ARE not getting what you pay for!

Returned chairs with much hassle and reordered at a lesser price from a Sacramento EA store after they explained to me that the chairs were madein China (explained before I asked).

I purchased a Franklin Full Sleeper Sofa with Lancaster Fabric on 02/17/08. It arrived on June 7, 2008 and when it was sat on it itched and felt like velcro. All family and friends agreed. I first dealt with my sales associate from the Seatuket, NY store (Mimi)and she was unresponsive to my situation. I then spoke with corporate who put the decision with the Setauket office. The Setauket office said no on a return or reupholstering. Sure they did they received their money! I felt this was a biased opinion and was told their was nothing corporate could do.

Another problem occurred with two comb back chairs I purchased from Ethan Allen and they sent a furniture medic to fix. I had the furniture medic touch, feel and take pictures of the couch. His report stated fabric was rough. I then contacted corporate headquarters via email. They assigned me Francine their upholstery specialist. She had me send an arm cover and she was going to look into a solution.

I received a call from Ms. Quinn on October 1, 2008 and she said the fabric was Linen and would need time to soften. They won't compensate as per her words. I would like to mention I spent over $30,000 for my house to be furnished by Ethan Allen and they would absoultely not budge on taking this sofa back or having it reupholsterd. This couch cost me $3,000 and I can't even lay on it.

I am $3,000 in debt for a couch I can not use.

I recently recieved a dining room set from Ethan Allen. It took about 30 days to arrive, and I was thrilled with the service and quality of the products! The dining table looks amazing and the chairs complement it perfectly right down to the fabric on the slipseats which I was apprehensive of when the designer suggested it. The whole room came together and I am so pleased with the professional design assistance as well as the delivery staff.

What a great company to work with. I would highly suggest this company to anyone and everyone who asks.

Thanks, Ethan Allen for a job well done!

In 2005 my husband and I purchased 2 navy Paloma recliners at the Ethan Allen in Traverse City, MI. Within a year after purchasing Wayne wiped off the chair with a damp cloth and the color came off. We went to the store and was told the warranty was expired and to take the chair to a leather upholstery store to get it repaired at our expense and that the company would not do anything about the chair. We were disappointed to think that EA did not back it's products. We were careful not to get the chair wet but just recently I sat in the chair and my arms were damp. The dye from the chair transferred to my arms. Now the chair is really blotchy.

I've called the service representive at the corporate office and after many attempts to resolve this, I was asked to email pictures. Quite frankly I thought that once they see the pictures this issue will be solved. Stu from upholstery emailed that the dye coming off the chair was use related and also not under warranty. We sent a letter to the CEO, Kathwari, and got a response from none other than Stu. This time he said he had researched the leather that has been used in our chairs for the past six years and no one has complained of this problem...and it is out of warranty.

The dye should not come off a $1600 chair in a year or in 20 years. It isn't wearing off, it is wiping off and it's only on one chair. The only way we would discover this problem is when we attempted to wipe it off or, as what recently occurred, my arms were damp when sitting in it. Unfortunately, they claim that this didn't happen after the warranty was expired so therefore, it's not their problem. These are the most expensive items of furniture that we ever purchased but we assumed that coming from Ethan Allen they would be only of the highest quality.

I wish I had read Consumers Affairs complaints before we bought. I don't know where to go to warn people that Ethan Allen is no longer about quality but about expensive furniture. They don't care about their customers satisfaction.

It is just very stressful and time consuming to try to deal with these nasty people. We are not rich and $1600 for a blotchy dyed chair is a very expensive mistake. Very upsetting to say the least.

I ordered window treatments end of May/start of June 2008. A week after I placed the order, the sales rep Candy Murdock called me and told me the fabric is out of stock and I needed to pick a new one, which I did (and was charged an additional $300 on top of the $4300 that was initially quoted). I was told someone would contact me mid of July with completion date updates. They did not and July 23rd I called Ethan Allen and they told me Candy was no longer with the company and neither was her boss.

A new woman called me, Betsy and said she was to take care of my order. She told me over the phone that she thought something was wrong wiht the order and she came over that same day to show me the window treatments. Well not only was one of them incorrect, they were ALL incorrect. The hardware was not covered in the back like it should have been, the fabric was too short/not long enough, the sides of the fabric was VELCROED(which I think is RIDICULOUS for that amount of money on 3 sets of windows), amongst other things. She gathered her things and told me it would take another 4-6 weeks to make things right.

Well after another 2 weeks of arguing with her district manager, they finally gave me a $500 discount and removed the additional $300 markup. They then told me the new fabric would be in August 10th and it would go to the workroom and they would start on it. Well fabric didn't come in until the 17th and we were then out another week. Then they told me it would be installed by Labor Day. They were not ready then. THEN I was told they were going to install it on Friday Sept 6th in the morning...Betsy called me the day before and said they didn't ship all the parts and it would have to wait until the following week.

So then we schedule an installation date of 9/11 at 8am. At 8:15am, I get a call from the store manager stating Betsy had a family emergency and couldn't make it. At this point, I had it. I have NEVER delt with such a debocle of a company before. I cancelled my order and told them I wanted my initial deposit of $2300 refunded asap. I am planning on writing a certified complain to the CEO as well as obtaining an attorney to compensate my time, money, and energy lost.

Waited 3 1/2 months for window treatments, wasted $2300 that could have been invested in the markets, numerous times back and forth from work, numerous times took time off of work, hours spent on the phone

I purchased two chair-and-a-half, referred to as Triad Chair by Ethan Allen. I ordered them Oct 28, 2007.

I purchased a $900 Ethan Allen New Impressions Dining Table in November 2007, thinking that this table would be of tremendous quality and would last a lifetime. Within two months the finished surface of the table began to blister and crack, revealing unfinished wood beneath. When I called Ethan Allen they told me to use a wood colored pen to color the unstained wood. I did that and it looked terrible.

I called Ethan Allen Service Center here in Atlanta since the Ethan Allen Store where I bought the table closed down. They sent out a technician to look at the table. It was obvious as this man came through my front door, not even saying hello, that he had an Ethan Allen Agenda with no intention of backing any warranty. Four days later I got a call saying that the technician and the customer service manager reviewed the pictures and determined that it was not under warranty. Surprise! Surprise! They told me that I put something hot on the table (I did not). They refuse to take responsibility for shoddy workmanship.

They insist that the problem is my fault when I know that it is not! My mom and dad had an Ethan Allen 60s coffee table and it was my job to polish it periodically. That table was made so well and had a beautiful finish. The crap they sold me should be an embarrassment to them. It's not, of course, because it's only about the sale for them. Caution: Today's Ethan Allen is NOT Your Mom's Ethan Allen

a $900 waste of money

I purchased a $900 Ethan Allen New Impressions Dining Table in November 2007, thinking that this table would be of tremendous quality and would last a lifetime. Within two months the finished surface of the table began to blister and crack, revealing unfinished wood beneath. When I called Ethan Allen they told me to use a wood colored pen to color the unstained wood. I did that and it looked terrible.

I called Ethan Allen Service Center here in Atlanta since the Ethan Allen Store where I bought the table closed down. They sent out a technician to look at the table. It was obvious as this man came through my front door, not even saying "hello", that he had an "Ethan Allen Agenda" with no intention of backing any warranty. Four days later I got a call saying that the technician and the customer service manager "reviewed the pictures" and determined that "it was not under warranty." Surprise! Surprise! They told me that I put something hot on the table (I did not). They refuse to take responsibility for shoddy workmanship. They must have rampant complaints and in order to actually stay in business, must ignore them. They insist that the problem is my fault when I know that it is not!

My mom and dad had an Ethan Allen 60s coffee table and it was my job to polish it periodically. That table was made so well and had a beautiful finish. The crap they sold me should be an embarrassment to them. It's not, of course, because it's only about the sale for them.

Caution: Today's Ethan Allen is NOT "Your Mom's Ethan Allen". a $900 waste of money

Bought a sofa from ethan allen. The material started fraying by the semi attached cushions. and coming apart. Sent someone to take pictures. Then they said they would repair came back again material was fraying. Contacted the corporate department. What a joke said maybe your dog did it. No way and especially since some of the fraying was in back under the cushion.

My sister in law works in consumer reporting and has agreed to help. We need to hold them accountable. there is no excuse for poor merchandise at those prices. They will go down fast when people no longer go there. So Ethan allen its up to you. Satsify the customer or loose your business, Remember the customer is always right.

Ethan Allen does not stand by it's product once delivery is made. You have no recourse if you are dissatisfied with the product once it is in your home. I bought an entertainment piece that had an obvious design flaw. The Ethan Allen technician's solution was to tape card board to the back of the piece to make the design flaw invisible. Completely inappropriate on a $1400 piece of furniture. Ethan Allen could only say that the piece was designed to spec so I must live with it even though I am unhappy with it. I cannot return it even though the problem was not apparent when I looked at the piece on their floor. Their attitude is like that of a used car salesman that sells a car As Is. Once you get it off the lot you are stuck with it.

When I removed the unseemly card board that Ethan Allen had taped to the back of the unit there was a glue residue. They wouldn't take of it. They only suggested how I could take care of it. Apparently my time means nothing to them.

On May 14, 2008, I purchased $11,637.00 of furniture...sofa, 2 chairs, coffee table, end table, tv cabinet, rug, candlesticks, 2 large pots. One of the chairs was made up of a toile fabric which has a scene in it of people in the French countryside. The people are not centered in the middle of the cushions which looks terrible. I contacted Tracy who says it looks wonderful. She sent someone to take pictures for corporate to look at. Today Melinda from customer service called to tell me tough luck as they won't do a thing about it and I'm stuck with a chair costing 1700. with fabric that's not centered properly.

But that's not all! One of the 2 pots I bought for $159. is shedding sand. I guess its made to look old but wasn't finished properly with a glaze to keep it from flaking. According to Tracy, they are discontinued and again, tough luck, can't be replaced. Also the end table I received has 3 places where it looks like they patched it together. That cost 479. At least they have agreed to replace it. I bought all this with GE credit which was supposed to be 12 mos. no payment but when I received my bill, the balance is due in 9 mos.

We have bought Ethan Allen in the past many many years ago and it was very good furniture. Its been 20 years since I bought new furniture and this has been the most disappointing purchase I've ever made plus the cost involved. I had saved up for my dream furniture but its just a nightmare. One of their big faults is that they do not let you take fabric home and look at it in your home overnight or for even a few hours. Its very stressful to make an expensive decision in their showroom only although they will come out with the fabric and let you look at it while they are there but you still can't get a feel of something without looking at it for a few hours. They really know how to hold you hostage.

Can't begin to tell you how disappointed and sad I am over this ordeal. If I choose to recover the chair, it will cost me about 400. labor plus the cost of fabric. I shouldn't have to have this done. The least they could do is if that's the only way they cut this particular fabric then I should be given the choice of choosing something else.

In 2006 I purchased a sofa/Chaise combination. I noticed that on the chaise end there was very little support. I was also concerned about the way the fabric was not straight on the cushions. I called the store they came out took the chaise and had a spring added to the weak side. They suggested that maybe the down cushions would be better. So we order the other cushions.

Eventually the other side of the sofa had to be fixed with a spring. They were never able to fix the cushion problem, even though they tried everything they knew to do. I'm not complaining about the service but the quality of the sofa is very poor. It looks like I bought it at Good Will! The cushions do not sit well, they look horrible, I'm constantly trying to make them look better but to no avail. I would not recommend this sofa. I will never buy another sofa from Ethan Allen.

I'm stuck with a sofa that looks like a hand me down.

Out of $15,000 purchased furniture.it was very POOR, and like all the other complaintaints we got NO SERVICE, except Lip service. They SOld our finace contract to GE money Bank, a VERY DECEPTIVE PRACTICE, which gives us no legal recourse, bewcause GE now owns our balance contract. The quality is VERY Poor, and your problems will NOT GET resolved.

WE will have to donate Alll $15,000 worth of furniture-it sits so poorly it hurt our backs-inspite of their Fixing it (nothing). We would like to sue them, but our attorney says GE owns our Finance contract, and the lawsuit would inviolve them, & cost more than the furniture

We purchase a complete Ethan Allen Mission design dining room set for $9,000. After two chair reloacements and two table replacements I discover that the entire set was made IN CHINA! How can a company that uses an America patriot's name sell furniture made in CHINA? The store was not that receptive and a formal complaint was filed to their corporate office. No response .. no rely!

I ordered to 2 tables from them on 4/42008. I was told the tables would be in the store for pick up within 2 weeks (4/18/08). I was call by Ingrid Aguila, (who was always very nice)approximately a week later and she told me one of the tables was there for pick and that the other would be there by 4/28/08. I borrowed my son's SUB on 5/3/08 and went to the store to pick up the merchandise since my wife needed one of the tables for a dinner party she was having on Sunday, May 4, 2008 and was told the table my wife needed had not arrived. I then told them I would pick up the table that they did have and to cancle the other, since I would not be able to use it on the day it was bought for. Immidiately the table they had previously told me was in the store for pick up was nolonger available in the store for me to pick up. I then told them to cancel the order and return my $300.00 cash deposit I made when placing the order. The total order had come to $618.46.

I was told by Liliana Gomez on 5/3/08 when I went to pick up the order, to call on Monday 5/5/08 and speak to the person in charge of the cancellation department, who is name Tamy. She was very rude and told me that I was basically out of luck and it was not canceble, although they did not fufill their end of the contract and did not even have the one table for pick up as Ingrid Aguila had told me they had. I am very disapointed in their customer service. It is as though they lie to you regarding when you will receive your merchandise in order to make the sale and then when it does not, the basically tell you, you are out of luck.

My wife could not use the table in question for her party and I am out $300.00. I would have taken the table they were suppose to have ready for pick up, this table came to $249.00 plus tax for $266.43. I had given them a $300.00 cash deposit, but no they could not deal with that.

Ethan Allen of Henderson,NV delivered a sofa YESTERDAY MORNING at about 8:30-9 AM. By 5 PM, the automatic recliner was not functioning. I do not want this sofa (even if repaired). I have not paid for it, and want them to pick it up, as it is faulty. Today is Sunday, May 4, 2008. How should this be handled? I have not/will not pay for this sofa/recliner.

None at this point, but I expect them to refuse picking up the sofa and demanding to be allowed to repair it and ask for payment. I do not want to give them an advantage where law/contract is concerned and feel that NOW is the time to be careful. Cost of sofa as promised would have been $2008.83 Please advise as I am unfamiliar with Nevada laws. Thank you

We purchased 4 Windsor Bowback Chairs on 12/9/05, and they were delivered In February of 2006. Within 6 months, 2 were sent back because the back where they attached to the chair seat came loose. Now 2 years later we have 2 more chairs with problems; on one the paint is chipping off, and on the other one the bottom of the chair is coming apart. We asked for a store credit to get a different chair, and they refused. They will fix these 2 chairs since they are covered with a 5-year warranty.

I will never shop at Ethan Allen again and will tell everyone that their customer service department is horrible!

I have TWO complaints:

1. My husband and I placed an order for furniture worth USD16,284.78 on 10/16/07 at the said store (Sales Order No. 2563671084). The items were for export to Malaysia. The estimated date for delivery to our shippers Crwon Relocations, Hollywood,FL was given as 11/21/07. Hence, our shippers made a booking on a ship leaving Miami port on 12/13/07 thus giving 3 weeks leeway from the estimated date for the delivery to be made to the shippers.

Finally the items were only delivered to the shippers in January 2008, 6 weeks after the estimated date given for delivery! We had stressed the nature of our situation when we placed the order (as Mr. Michael Skolnick, Design Consultant who served us will attest) and had only placed the order because we were given the assurance that the date of delivery would be within 2 weeks of the estimated date of delivery.

2. As the items purchased were for export, we were informed that once the shippers submitted to Ethan Allen the bill of lading, the sales tax amount of USD921.78 would be creditted back to credit card from which the payments were made. Until today 03/14/08, I have not received any refunds.

My husband had used his credit card to pay for this purchase. Unfortunately he passed away suddenly on Dec 21 2007 and his credit card was cancelled in January 2008. I had called and also emailed Mr Michael Skolnick several times regarding this situation. He was of course shocked and said that he would get them to send me the check for the refund instead of trying to credit the card. But till today, I have not received anything yet.

1. As a result of the delay in delivery by Ethna Allen, our shipment could not leave on the vessel booked and we incurred additonal charges totally to USD 850.

2. I have not received my tax refund amount of USD921.78. I would appreciate a check for the total amount of USD1771.78 that is due to me to be sent to me as soon as possible.

I could never get a hold of a person to talk with at the Ethan Allen Corporate Offices. No one would return my telephone calls even after I left my name and telephone numbers where I could be reached, as was stated on their Customer Service recording. I was trying to find out the status of my July 2007 furniture order from the Ethan Allen Furniture Store in Omaha, Nebraska. The order included a custom covered chair, 2 tables, a yard of fabric and a rattan Bombay chest. I was given the corporate telephone number to call, as the Ethan Allen staff would not provide me information about the status of my furniture even though I had paid for half of the furniture, as per agreed upon at the time the order was placed.

I drove to Omaha to talk to someone in person. At that time I picked up one small table and my yard of fabric, but again the staff could not tell me anything about my other furniture. The next thing I knew, the store had closed, and I am out approx $1100. I would like to talk to someone who can either tell me my furniture will be delivered as a C.O.D. for the balance or refund me the difference. If only their Customer Service would return my call.

After telephone calls to Corporate Headquarters, I still have not received a return telephone call, or the status of my July 2007 order which was supposed to be delivered months ago. I have fulfilled my obligation as was agreed, and the only time I have heard anything about my furniture is when a transport company said they had my chair to deliver with a C.O.D. of $300, but no other furniture. They then called back the next day and said I lived too far and would not deliver until they had other furniture to deliver in my part of the state. I would like to complete my business with the Ethan Allen Corporation by either being delivered my furniture or a refund, but I do not want to spend anymore time or suffer anymore stress or financial burden than I have already experienced.

Ethan Allen's furniture design is beautiful, however the quality of their furniture is not at all worth the price. Their customer service is also lacking. I purchased over $10,000 worth of furniture from EA only to be disappointed by the finish on the items. My main complaint is the finish on the entertainment center. After 3 years it looks like someone smeared wax all over it. I called the store and asked if someone would come out and look at it to see if there is some kind of remedy. They said they would call back to schedule a time. I then received a call from the owner, Mr. Morrison, and he proceeded to tell me that they would be happy to look at it but that the finish isn't covered by their 5-year warranty and would not be covered. Ridiculous not to stand behind their products. It will only catch up to them. Every one that sees my entertainment center will know about the quality of Ethan Allen's product. Horrible - do not buy!

$6,000 down the drain.

we hate the color of the finish, but it is a psychologically depressing result.

I have purchased numerous pieces of furniture from Ethan Allen and for the most part have been satisfied until a few years ago when I purchased a swivel rocker. EA has come out several times and has NEVER repaired it or replaced it. It scrapes and leaves metal shavings on my carpet. They have replaced the mechanism twice and neither has helped. I have had several other brands of swivel rockers and NEVER had any problem with scraping. I have called the salesperson and spoken with the manager and have been told it is no longer under warranty even though it never was right. I am very dissatisfied with the fact that they will not remedy the problem nor replace it!! I am very hesitant to EVER buy another Ethan Allen product.

I just read these complaints & wish I would have known to read their experiences before I spent $l0,000 with Ethan Allen. Nothing seems to be important to them. I left money with them and moved on, never to patronize them again.

As part of over $25,000.00 worth of furniture and accessories, I purchased a duvet cover from Ethan Allen in 2005. Since it is a duvet cover, I did not have the need to launder the item until July of 2007. The duvet cover is clearly labeled as Cold Wash/Machine Dry. After washing the duvet cover, the fabric bled badly, destroying the entire cover. I called Ethan Allen in Bayport NY and was told that, since the warranty of one year had expired, that there was nothing they could do. I then contacted Ethan Allen Corporate Offices in Danbury CT. After being given the runaround for 2 weeks, I was finally told that they had reveiwed my complaint, there was nothing they could or would do, and they were considering this matter closed. I was never treated so badly by a company I have paid a lot of money to. It was a completely humiliating experience, and I will never spend another dime on Ethan Allen products.

The cost of the Duvet Cover, including sales tax, was $585.49. It is no longer available. I also purchased coordinating items for an additional $646.60. The total for all items was $1232.90. They are all mislabeled as washable.

I bought a couch from Ethan Allen in Feb. 2007. It was delivered w/ some of the fabric torn. I called E.A., and they sent a 'technician' out to take a look and order the necessary parts to fix the couch. Ethan Allen then scheduled a time to pick-up my couch for repair. The 'technician' ordered the wrong parts so it took longer than expected to fix my couch--leaving me without a couch for 6 weeks. When delivery attempt #2 came around, the delivery truck rolled into my car which was pushed into our boat trailer which was then pushed into the back wall of our garage. The total price to fix all of this is around $5,000--which the delivery company's insurance paid for but not all my time managing the repairs.

I called E.A. and said I expect to receive some money off the price I paid for the couch. I called E.A. for 3 months and they finally gave me two choices--$1000 store credit or $500 back which isn't even 15% off. I choose the $500 because I will never buy anything from them again. It has been over a month since I have spoken w/ Justin McCullah, the District Manager, and still no credit back to my account.

We purchased a chair and sofa from Ethan Allen. Although they were from different collections, we had the same fabric put on both. When we received the furniture, the sofa legs were marked. We later learned from the technician that they were deliberately distressed at the factory. This is a feature that we supposedly ordered. Given that we had never seen such legs on the model furniture, and we were we never made aware that such an option existed, we clearly did not order it. The legs on the chair were NOT distressed. Long and short of the situation, Ethan Allen Rockville refuses to replace the sofa, Ethan Allen Corporate is stone-walling us, as well as the Montgomery County Maryland Office of Consumer Affairs which has seen our furniture and the store model and is trying to work on our behalf.

I am truly shocked by Ethan Allen's behavior. We bought a lot of furniture there 14 years ago an had no problems. They REALLY don't care. I think they know their days in retail are limited. The word is out and consumers like us will vote with our feet. The cost to replace the sofa would be over $2000. Cost of our time and the Counties' (and Tax Payers') to fight this: thousands of dollars.

In early May, 2007, we purchased a floor model ottoman from the Ethan Allen store in Mountain View, CA. The day after we brought it home, one of the legs on the ottoman broke. When we cut away the cloth covering the bottom of the ottoman, we found that the support that held the leg in place was made out of particle board instead of a solid piece of wood. When we called Ethan Allen, they told us that they would not take the product back, and that if we wanted it fixed, we would have to pay for it.

Ethan Allen then sent a technician to our house to examine the product. He claims that we broke the product on purpose by hitting the ottoman with a sharp object. So we should have assumed that the product was of poor quality when we purchased it? The Sales person told us that it was a floor model; it was not marked as a second, nor was it marked defective. However, it broke the first time someone sat on it at our house. The very day we brought it home! So we're to assume that Ethan Allan won't stand behind their products?

I purchased a table and chairs from Ethan Allen. The chairs fell apart and was told by the salesperson they don't make them anymore because they had so many problems with them. They tried to jury-rig these together with glue. This did not work, and now they tell me there is nothing they can do. Do not let yourself get ripped off by Ethan Allen.

We purchased a dining room table and 8 chairs from Ethan Allen. 4 of the chairs had manufacturing defects. It took several weeks to get the service technician to the house to inspect the chairs because we both work. One chair, he was able to fix while he was at the house. The other 3 need further attention.

The chairs are painted black with fabric cushions. The wood that is veneered for the back is coming apart between the layers - the glued and painted wood is peeling apart. Ethan Allen refuses to replace the chairs, they will only pick them up for repair. They can not tell us when we will have our chairs back. I can't understand why they can't bring three good quality chairs to the house, remove the fabric cushions from the defective chairs and place them on good chairs.

After they pick up the defective chairs, we have to wait and schedule another time for redelivery. I will never shop at Ethan Allen again, I would not recommend it to any one.

Will never shop here again. I bought two chairs, when delivered were the most uncomfortable chairs I have ever sat in. I called the store and they didn't call back for quite awhile. they told me they'd send out a technician, which I said was ridiculous. the seat cushions are too hard, and jammed into the fabric covering. the shapes between the cushion and the cover don't match.

I was told to bring the cushion into the store where the manager sat in them and said, yes this was much more stiff than the floor model. and the floor model had a more firm style of cushion. he tried to blame it on Hurricane Katrina and problems with suppliers and petroleum based foam products.

I left the store thinking they would order me new cushions. they called 2 1/2 weeks later to say they wanted me to try the floor model cushions. I reluctantly agreed, and it still was as bad, if not worse. NOw they want to charge me $80 a cushion to order the feather blend cushions. horrible 6 month process. I will never shop there again. so much for being service oriented.

I purchased a bedroom suite in an antique finish. After less than six months brown spots started showing up on the side tables. They came out and agreed that there was a problem with the finish, at no charge they replaced both tops on the side tables. I was told that anything rubber on lamps will cause a chemical reaction and to put felt tabs coving any rubber. I said if this is a problem with your finish I should not have to put felt on my things.

A year went by and it happened again and they said I would have to pay for the tops to be changed. I had felt pad on anything that touched the tables. I also noticed that it was now happening vertically. No rubber touching in these areas. I paid over $4000.00 for this Ethan Allen name and they do not stand behind there products.

I ordered 6 dining chairs and paid a deposit with a personal check. I scheduled time off work to be home when the chairs were delivered. I was never told that I needed to have a cashiers check or money order, they would not accept a personal check for the balance. After reading all of these complaints, I realize why they need certified checks. Ridiculous! If that is their policy they need to spell it out very clearly!

On top of that, when the bed was delivered, it was not set up properly with the little posts under the bottom to stablize it...rather the installers just set them under there at an angle.

I called the store and was told a service person could come out...Mon - Fri until 5pm..We both work full time and could not believe that this person was not available for us. So, we have had the bed two years and it creaks and rumbles whenever one of us turns over. We paid alot for the bed...too much.

Our window treatments for the family room cost over $8,000. We also got custom pillows that match the drapery. We were qoted on the fabric price and the fringes for the drapery as well as the matching pillows. The problem is that they qoted us 27 yards for the fringe that cost $100/yard that would be used for the drapery as well as the pillows. They said that this was what they needed in order to custom make these items for us. I had a problem with the qote from the very beginning. I asked them if they would adjust our bill in case they overqoted us on the fringe. They said YES. So we finally got our drapery after waiting 10 weeks. Our matching pillows also came with the WRONG finge (that only cost $30/yard). So the finge that we paid $100/yard for was only used on the drapery.

I called them to get this issue resolved. Finally after several days of being on the phone with them they apologized and told me that I would get the right pillows. Again, after waiting several weeks the pillows came and guess what... they used the right finge ($100/yard) with the WRONG fabric!!! So I called them again. They again, made some excuses and assured me that I would get the right pillows. Again, after waiting another several weeks I finally got the right pillows with the right fabric and the right fringe but they were only 19 inches and we paid for 21 inch pillows not to mention that the finge was falling apart. They really did a HORRIBLE job on them!!!

So for the fourth time they said that they would get me the right pillows and finally I got them.

I got a little suspicious about the measurments of our drapes since it took them 4 times to finally get us what we paid for months ago. My husband and I got a ladder and measured the drapes. So it turned out that the total length of the EXPENSIVE fringe ($100/yard) was only a little over 16 yards. We rounded it up to 17 yards since it would make sense. The total length of fringe that was used for the pillows was 5 yards. So the total lenght of finge that they used for both the drapery and pillows was only 22 yards! We were overcharged $500 since they told us they needed a total of 27 yards of fringe to make everything.

So I called Diane who is the drapery consultant and told her what the problem was. She was very rude and told me that they needed more finge for cutting, etc. I agree that they needed extra but 1 - 2 yards would be plenty, not 5 yards. I told her that they didn't need a total of 15 feet extra. So my conversation with her didn't resolve anything. She basically told me that there was no extra fringe left and it didn't really matter that their measurments were incorrect by 5 yards.

We decided to call the store manager, Sharon. After talking with her and explaning what happened with the pillows and the drapery she was not helpful either. She said for us to call Diane and talk to her. We were basically pushed back and forth from the store manager to the drapery lady and from the drapery lady back to the store manager. Nobody took any responsibility for their mistake. The store manager was very rude at first too.

Worst company I have ever worked with. After spending $8,000 on rugs and drapes months ago I have nothing to show for my purchase. The twit I worked with, Jena, was great the couple of times I met with her but once the money was taken forget about caring about customer service. We ordered custom drapes and it took her 6 weeks to figure out she needed me to sign a piece of paper to put the order through.

Once I signed the paper it took me calling to find out if it was recieved. But when I called I learned that Jena was out of the office on vacation. She never left an out of office on her email and any time I called the receptionist would only put me through to someone else who took 20 minutes to look up my file. Jena also never informed me she was going to be gone.

Part of the Ethan Allen speal was that she would handle any deliveries, meausurements etc. because I work outside of New York. How is that supposed to happen when she is on vacation and has no back up? Worst company ever ... overpriced reproduction furniture and terrible customer service.

I purchased a coffee table from Ethan Allen on 6/22/06 I did not recieve it till September. The problem was it was damaged. I called customer service and they sent out a technichian who did nothing but make it worse. After the technichian came I told them that I wanted a replacement. They said no problem and I recieved the next table in December which was worse then the last. Once again they ordered another table for us .

The last and final table was recieved in Febuary 2007 and it is still damaged. I told the lady at customer service that they either need to give me money to fix the table or replace it. They said they would give me one hundred dollars for my troubles . One hundred dollars is not no were near enough money to repair this table. They said that not only would they not give me more money to repair the table but they would no longer replace it either.

We have been customers of Ethan Allen for over 5 years. It has been steadily downhill, but we kept believing the commercials on TV and giving them one more chance. Our latest debacle is our last. We will never shop Ethan Allen again, and will so inform all our family, friends and acquaintances. We had been waiting since February 25, for our order of two shelves and two lamps.

The two shelves arrived after 5 weeks, and one of them had stickers on the front of the shelf. When we pulled the stickers off, there was a chip in the finish of the shelf. We have been begging Ethan Allen to order a replacement shelf for us, and they said they would. In the meantime, they said is would be okay if we kept the shelf while they ordered a new one. I have been calling and got no return phone calls. Finally, my husband went in, and they told us they have apparently done nothing about the shelf and need the damaged shelf back before they can.

Too painful to relive, and I don't have hours to tell you all the horrible details, but this was far and away the worst consumer experience of my life. Took 5 mos to get product, many mistakes and they NEVER take responsibility, but instead try to blame the customer (do I work in your shipping dept?). Very rude, and I spent over $20,000. Oh, and don't even think about making a return - even if it is a product they normally carry and even if you make the return request immediately upon receiving the product. So, to sum up, incompetent, rude, poor service, delivery takes months and months, no returns. I will never set foot in Ethan Allen again.

On September 13, 2006 I ordered furnishings from Gary, a design consultant at the Ethan Allen store in Wichita, Kansas. At the time he told me that I would likely not have the pieces in time for the Christmas Holidays. I called Gary on December 18, 2006 just to see if he had a better idea of when I might expect delivery. At that time he told me that the rug was in the Wichita store and the other pieces were in a warehouse in Oklahoma City but that the warehouse closes between Christmas and New Year's so I would likely not get my pieces before the second week of January.

As you see, it is February 23rd and I have not received anything. I called Gary at the Wichita store on Monday and Wednesday and my calls are not returned. At this point I am so upset about all of this that I really do not want to go into that store ever again. I truly don't even care if I get the furniture any longer. I just want my deposit money back so I can go elsewhere.

Ordered dining room furniture in early Sept 2006; cheery salesperson said "Don't be surprised if it arrives in 2 weeks"! Funny! 14 weeks later, I get all the furniture but the table looks like an 8-year-old sanded it with a rake, against the grain, and the stain settled into the stripes. It was so obviously bad; it never should have left the warehouse.

In mid-January 2007, a replacement tabletop comes. Now, this is a butcher block style tabletop so I expect some variation from board to board. But this one has a racing stripe down the middle (my husband says it must be from the NASCAR Collection), where one board is WAY darker than the others, and this dark board has lighter spots like someone splashed something on it and the stain didn't take.

Because of one bad tabletop which would probably cost them $50.00 to replace, they lost a customer who could do tens of thousands of dollars more business with them. Very short-sighted. This was going to be my first really good dining room set and it is not. NEVER AGAIN.

For the last few months my husband and I have purchased almost eithteen thousand dollars worth of Ethan Allen product. When the designer picked out a fabric for a chair, I told her I did not think it would go well with my other pieces, she insisted it would be beautiful. I told her that if the chair was not to my liking I would not pay for it or a restocking fee. She was fully aware of how I felt.

When I declined the piece they were not happy. I have had to have the repair service of Ethan Allen to my home so many times I can't remember. Everything from saggy chairs, to broken foot boards, to wabbly tables, squeeky tables,dresser draws that did not close properly, all of these matters were taken well by my husband and I. After I complained about not only the chair but the size and color of the carpet I purchased which the designer insisted would also be beautiful, I was told I COULD NOT SHOP IN THeir STORE ANYMORE......

I am shocked to be treated with such disregard by these people. I have a neighborhood web site and I wish I had checked it before I spent my hard earned money..there are numerous complaints on it......they have left me with half of the job done my rooms look out of balance and the color choice for the huge carpet is awful....these people do not even have the decency to return phone calls. I don't know how these people continue to do business. I know that once they have your money, and if things don't go right it in NEVER the fault of their so called designers........I was also told that this store does ten million dollars a year in business, I know this was Ms. B's way of telling me to get lost.

My husband and I ordered furniture from Ethan Allen in Artesia, California in April 2006, At the time of the order we paid 50% of the purchase price. We have received two phone calls informing us that our order is back ordered. We are now being told that our furniture will not be ready until 9/11/06. We were told that our table had arrived and we can have it delievered but the chairs are not available. We declined delivery of the table twice. We clearly explained that we wanted that entire order delivered. Finally, we asked for a refund. We were told that the Regional Manager had to make the final decision whether to grant a refund or not. I was promised a call from the store regarding the matter and I did not receive one. When I called my call was not taken and my request to speak to the Regional Manager was declined.

We wanted to have a party this summer with our new furniture and we wanted to entertain two sets of out of town guests. Refusal to address our request for a refund or provide the merchandise we ordered created hardship and embarrasment.

We've had our sectional for about 14 months now. I started writing customer support about it within a month or two of receiving the sofa. I was concerned about the fabric not being stretched firmly over the cushions, it's wrinkling and looking stretched out. I found out soon after contacting customer support that my location is actually a franchise and conflict resolution is not with corporate but the franchise owner! This news was shocking to me as I thought all Ethan Allen stores were owned by Ethan Allen corporate. Anyway, we never heard from the franchise owner. We did allow a service man to come by and take some digital pictures, we never heard from him again. The salesperson made an appointment to come by, she cancelled and we never heard from her again. That's about it, no contact after that.

I've recently sent a letter to the CEO, Mr. Farooq Kathwari, with digital pictures of my own. The digital response below. I would strongly recommend inquiring about exactly who own the store you're shopping in before making a purchase at Ethan Allen. Better yet, go to a retailer that actually backs up their products!

RESPONSE FROM ETHAN ALLEN CORPORATE: We have spoken with the selling store, and have had pictures looked at by our upholstery experts. We rely on our retailers to advise us if a quality defect exists and how they are going to resolve. In this case both our upholstery experts and the selling retailer have advised that here are no quality issues. The pictures show comfort wrinkles, and the fibers are flax, both are not covered under the warranty and are not considered quality defects. I regret based on the above I must consider this matter closed.

Sofa was customed ordered and when delivery was made, cushions were oversized and inconsistent with floor model as ordered. Store representatives admitted to inferior quality of foam used in cushions due to product manufactured in the devastated Katrina area. Store owner, Mark Adams, was extremely rude, lacking any solution solving skills and denied any responsibility or misrepresentation of product.

Settled for replacement of inferior cushions for floor model cushions. I consider the quality of the sofa to be inferior and certainly not worth the cost agreed to on purchase.

I placed an order for a dining table and 4 chairs in the first week of July. I was told that my order could take any where from 8-12 weeks. As of today 15 weeks later I have not received any of my pieces. I called them to get status starting early September and was told that it will be a while longer some thing like 2 weeks. I waited and waited called back again early Oct and spoke to my sales rep she told me that it was taking a while longer than anticipated and that it should be here any moment. Called back Oct 10 and was told that they do see it in the warehouse and that it should someone should call me by the end of the week to set up a delivery time. I received no calls, called back again 10/17 -- she called me the next day and tells me that she is still unsure of a date and that I should get it by the end of the month.

At this point I asked for them to give me a refund as I have waited long enough for the furniture to arrive. I get another call from her Manager that he was able to locate the shipment and that the table shipped out of their CT/ or PA warehouse on 10/11 and that they should be able to give me a delivery date after it arrives at their warehouse. But that he is unable to promise me anything.

I am at a point where I would just like my money back. There was no follow through on this if this was an exception on prolonged delivery time. I paid them in full..$3500. I have been told that if I cancel that I will liable for stocking fee and that I will only be able to get refund in form of a store credit. This is un-fair and absurd. I was led to believe that maximum that I would have to wait for delivery would be 12 weeks, and I am way past that time.

On 5-2-05 I ordered furniture with ethan allen store. I was told it would take two weeks to get the furniture that wasn't upholstered and 6-8 weeks for upholstered dining room chairs. I received a call on 5-9-05 saying each piece was coming from different factories and the dining table would not be in until 6-16-05 and the chairs might take up to twelve weeks. I have this info on my recorder.

I called the sales rep up and said that wasn't what I was told in the store. She talked with the owner about cancelling the order and he would not do it. I spoke with him and he was very unprofessional. He said he didn't believe I was given incorrect info and he would not cancel the order do to the furniture being in route. He couldn,t tell me where it was coming from or why it was going to take so long if it was already in route. He was very rude, unpleasant and insulting. I told him I would be contacting the better business bureau and he stated he wasn't surprised since I seemed like I was the kind of person that would do something like that.

I would like the contract cancelled so I can buy furniture that will arrive together and in a timely fashion. I feel he is an unethical business man and I don't want to do business with him.

Deferred interest promotional purchase was not properly explained. Finance charge becomes impossible to pay off if you fail to begin paying down the charges. This is not clear at the store or at the credit company.

Original debt is being credited 21% when all I owed was 1210 dollars. Interest chrge on this payment was over 700 dollars

Ordered two chairs and two side tables after looking at the display (sample) in the store Oct 2003,Total $9200.00. The furniture was delivered to my home some time in April 2004 but they were nothing like the one in the store or in the book. One of the chair was not the same size as the one on the display we informed the store about the size.My husband and I had to go back to the store and measure the display to prove that the size was not correct. The store replaced it with another chair that have problem with the arms. We called again and they send workmen to take photos. The second chair on the display (sample) had one complete cushion with no joint in the material on the cushion and seat of the chair.

The one we got from ethan allen store have three jointed on the seat of the chair.I was told after the chair was delivered that the length of the material was the reason why. But the display sample was the same lenght meterial as the one ordered. If this is true, I should have been told before. Why advertise something and then deliver something else to peoples' house. Their advertisements are very misleading.

The last order was two tables and they delivered one table. I instructed the store to deliver all my furniture at the same time and not in part. Some time after they delivered the chairs and one table with all the problems, I was having I called and cancelled the other table. They told me that the table was sitting in the storeroom for some time. I am being billed for the table and reported that I am late to the credit bureau, my credit is being distroyed for one table and I loss over $8000.00. I am so disappointed with ethan allen I wanted something beautiful in my home and this is not it.

I ordered a bedroom chest and duvet with matching pillow shams, paying in cash. The order was not submitted until 5/28, as we returned to the store to order the matching headboard/footboard. We were told it would take up to 6 - 8 weeks for delivery. On July 26, the chest, headboard & footboard were delivered. We were told that the duvet would not be delivered until the end of September due to a problem with the fabric. My husband called Ethan Allen this date, and was told that it will not be in until November. Keep in mind that the salesperson that helped us on May 27 retired the week after our order was placed.

There is no good reason, as far as I am concerned, that it should take 6 months or longer for a simple duvet and shams alone to be delivered; which at this point, at the kind of help we are NOT getting, I have no reason to believe that I will have the duvet and shams in November either. I have since ordered additional shams of a different style, from the same store, and have already received those after just 3 weeks. I would appreciate some help in getting to the bottom of this problem besides being told there is a problem with the fabric.

This is unacceptable and I expect someone at the Ethan Allen store to expedite the matter. Since our salesperson retired, and obviously got the commission on our sales, no one is eager in seeing that we are pleased and satisfied customers. We have purchased other items from Ethan Allen (not this store) at various times over the last 20 years and never experienced anything like this. This has left a very bad taste in my mouth. I would appreciate any help you can offer.

I purchased a Dining Room set on sale at Ethan Allen on 9/01/03. The purchase was made using a 6-months-no-payment Ethan Allen credit offer. The payment was structured into two transactions: Transaction One included both The Guardsman Gold Plan (a furniture protection program) for $213.42 and a $2019.87 down payment on the total price of the furniture. Transaction Two included one payment of the fully agreed upon balance of $4039.75. We signed and dated all documents. I paid the total for the protection program and the down payment on 10/04/03.

Delivery of the furniture occured on 4/21/04. We were sent a credit card statement soon after for the balance. However, Ethan Allen now presented us 7 months later with a new credit balance: $4760.48, instead of the agreed upon $4039.75, which my wife and I had signed and dated. So, without our foreknowledge, Ethan Allen increased the price--via the credit card company--of the Dining Roon set by $720.73. This was not what I agreed to pay for the Dining Room set and for 7 months no one from Ethan Allen contacted us about this.

They now expect me, after-the-fact, to pay an additional $720.73 above and beyond what we had signed for. I have ALL the paperwork to prove the total that I agreed to pay. They claim there was a clerical error that we knew of, which is untrue. The only clerical error I know of is the one where they added $720.73 to our credit card total 7 months AFTER we bought the furniture.

I purchased a dining room table and chairs from EA on Oct.7, 2003. I paid the full price $2469.00 on that date. I was told the order would arrive in 6-8 weeks (usually less time), but I would certainly not have to worry about having the table in time for a Christmas dinner I was having for 10 people. I was told I would have frequent updates about when the furniture was finished being made, when it was shipped, etc. I called the salesperson about 4-5 weeks later and was told there was some kind of mix-up. My furniture had not been made. I was assured that everything would be straightened out.

I then called the salesperson about 10 weeks later as I still had not heard anything (this was now the 2nd week of January and my Christmas dinner had been ruined). The salesperson never returned my call, so I called the store manager. I told him as it had been 15 weeks since they had my money, and I had no table, I was requesting a refund. The manger told me if the table had been shipped, he could not give a refund, so he would check on it. He called me 2 days later and said the table would be shipped in 10 days.

I said that was not acceptable, and requested a refund. He said he would ask the District Mangager if that was possible. The manager called me back 15 minutes later and said we found you a table. I refused this table because I had no idea where they had suddenly found a table. The manager then called me back to say the District Manager had ok'd a refund, but minus $100 for the fabric on the 4 chairs. I was never told the chairs were done and here already.

My wife and I purchased an Oriental rug on March 3, 2003, we were promised that the rug would be in the store by May 17, 2003. The date came and went with no one calling, so my wife called Ethan Allen and was told now that the rug would be in June 30 instead. No problem, the rug was being woven and it was custom made. The rug finally came in the end of June, my wife called and spoke with our original sales associate, Carol, the 3rd week in June and arranged to pick up the rug at the store on June 28.

We went to the store on June 28, the rug was still sitting at the warehouse because it was never loaded into the truck. We waited an additional week and the rug finally made it to the store, the rug was wrapped in a few layers of burlap and plastic wrap, you can probably guess what happened from here.

Once we arrived home, we took the rug out and noted quite a few defective areas on the rug, there were tufts of different color yarn interwoven that should not have been there in the first place. So we called Carol and she called Customer Service to come out and take a look at the rug. 2 weeks later and still no sign of the customer service rep, we went back to the store with our own digital pictures of the rug, turns out that the customer service tech had never called us to confirm any appointment, never left a card to say he ever went out to the house, but did show up at the house. We complained and asked how we were suppose to know to be at home, when we were never told what day, what time, or even if the tech was suppose to be there? ...

I once thought Ethan Allen was a first class operation, but no more. I have since cancelled my account, I would never recommend anyone shopping at the store. The customer service is atrocious, they are good at taking your money, but if you need any help on your merchandise, you might as well pull our your carpentry kit and take care of it yourself.

I just purchased a $3,000 sofa from Ethan Allen furniture and 2 out of 3 of the cushions are not fully covered in leather. We cannot flip the cushions accordning to the required care agreement that they provide to you. So, if my cushion gets damaged I cannot flip it. Also, the sofa will now wear unevenly ( both the leather and the cushions foam ).

I bought several funitures in the Glendale store under their sale promotion of 6 months no payment and no finance charge on Sept02. Ethan Allen bills their customer when the furniture is delivered. However, I received a bill for $1752.57 the following month October for an item which I have not yet received. In addition, it was not processed under their promotional sale which meant that I had to pay finance charge. I brought this to the store manager's attention and he said he will follow up. The bookkeeper later called and said that she will credit the finance charges.

The furniture finally arrived to my home on Feb03. It is March03 and I still have not gotten a credit for the finance charges. It gets more complicated. I told the bookkeeper that I was charged in error. The dollar amount in question was for $1752.57. This was the furniture that I just received on Feb03. The correct charge for that furniture should have been for $1168.96 (1752.57 - 583.63 (deposit) = 1168.96). I received a new bill for $1168.96 for the furniture which I just received. This is correct. It was only then that I realized that I should not have been charged for $1752.57 back in Oct02 which I am still paying finance charges on. I notified the bookkeeper but never got a call back. I called again but still no answer and we are back to the beginning again.

It's been frustrating trying to resolve this matter. I called the customer service number on the card but was told that only the store can rectify the problem. I have given them a copy of all my statements and yet still no resolution. This has dragged on too long and no one wants to help.