Defy Supply

I purchased 24 aluminum tables and 6 aluminum chairs. They arrived 3 months late. The customer service was unreachable. When they arrived, 9 chairs and 3 tables were missing parts or had parts that were not part of the item. I used them for my business for 2 months and the chairs and table broke. I had to take them off the floor to avoid dangerous situation. They gave me the run around for 2 months and finally refused to reorder or refund. Never again.

I ordered a 3 piece sectional, and after 3 months and no delivery, I finally reached customer support and was told that one of the three pieces was lost and they will deliver the 2 and reorder the missing piece but there is no guarantee that the leather will match so I will be seeking some recourse. I have found several posts of similar complaints since and am finding this an unusually frequent event with this company. I spent over $2,500 and have nothing at this point.

I have purchased 24 All weather tables, as they advertised on their website, and 8 dining chairs for my restaurant. They said delivery was going to take 6-8 weeks, but it took them 12 weeks. Everything was in boxes, and not assembled. While I was assembling them, 4 of the tables couldn't even be assembled, because their brackets were cracked.

I assembled and put them all to my patio, 16 of them have fallen apart within the first week. I couldn't even put the dining chairs together, because they were rusted within the boxes that they have been sent in. I took at least 50 separate pictures of the tables and the chairs, sent several emails, and called them at least 15 times. They don't even care. I spent $2,600-$2,700 altogether. The crappy tables sitting at the patio of my restaurant. They have offered me a $500 refund, and they wouldn't even answer my calls or emails. There must be an organization to look out for our rights!

I have opened a very nice restaurant, spent quite a lot money to the design, and built, but ended up receiving crappy dinning chairs and patio tables. Now my restaurant looks like a wrecked, old place! Paint of the tables sticks to the diners arms, and everyone is complaining that they can't even put their shopping bags on the tables, thinking they will break apart. Aside from the financial damage this purchase cost me, it also damaged the fine dining restaurant image that I was trying to create. On top of it, the stress they added to the stress that I was having from opening a brand new restaurant.

I purchased a sectional sofa back in September of 2009. It was originally suppose to take 5 weeks to be delivered but we did not receive the item until week 10 after the order. The sectional received was the wrong color and the ottoman was the wrong size. We requested a full refund for a return of the couch but they refused stating that "actual colors and sizes may vary." We have since been holding the couch and have filed a legal complaint to sue them in conciliation (small claims) court. I urge any of you with similar occurances to do the same. I will never do business with this company again and will fight in court to get my full refund.

Since they told me last minute and I can not start my business which means losing a lot of money, I wanted to cancel the order and have a refund. They then told me they will only give me 90% back, for cancelllation fee, for something that is solely their fault. They did not ever have the chairs in t heir posession, and I was never told that until I waited a very long time.

Please look into this. I need a full refund, not 90% or the chairs received when I was told I would receive them. Not 2 months late. I also have the emails for you to look at. They're uncooporative, not picking up the phone and acting very unprofessional. Thank you so much.

Ordered salon chairs on November 26, 2008. It took about 7 weeks to receive the chairs. I tried calling and calling. You CANNOT get anyone to answer or return any phone call. When received they were damaged. I refused the shipment and sent them back. I have recieved 4 emails saying they would reporyt me to the credit bureau if I did not pay 20% restock and shipping fee. I sent a check in and it was returned twice. Now they called me and said they were goin to charge my card again but they "DONT" keep any info on file? how can they do that?

I ordered outdoor funiture on 3/3/09. Delivery to be in 4-6 weeks. It is now 10 weeks. The shipping company (Home Direct USA) is horrible. No communication ever telling me my shipment was damaged and being held up. The it was shipped to IN. and now I have to wait until 5/14 to have it shipped to NY because they did not load it on "this" truck. It will be 11-12 wks (I hope) when I get this. David at the company was pleasant but of very little help and did not follow up with the shipper to make sure the product was on its way. Cannot get my $1,019.00 back because they won't refund. Extremely dissappoined with the whole process and basically told to sit and wait...Sorry for the delay.

My husband and I ordered a section from this company in May of 2008 (Last Year) and we have not received the right one yet and it is April 2009. The company has low prices but you never get what you ordered. The first sofa was not the sofa we order, the second broke during shipment, the third was delivered in the wrong color again and fabric and the forth was suppose to be shipped to us by March 15th 2009 and then it changed to April 13th 2009.

It is know April 16th and still no sofa. No word from the company, no word from the delivery company. The company basically put this off on the delivery company which happens to be a very badly delivery company. They have not checked to see if I have got the sofa or even checked that the delivery company has been doing their job right. They basically wrote an email thanking me for buy a product that I never got. I called the delivery company and they said the delivery date is only an estimate and they could not tell me when my sofa would be delivered. They mention it would be in my state by April 11th. It was not. It was still in Plainfield IN, where it had been for about a week and a half as far as I can tell from the tracking. I have no idea what is going on? This is the worst company on the planet. There is no reason why a sofa should take almost half a year to be delivered! Never ever again.

I am sharing my experience with this company you so I can warn people. Their prices are not that low and not worth this stress and the time you spent waiting.

Never order from this company again. Never will I order from an online company again.

I recently bought a dining room table with a set of 4 chairs from DefySupply.com. After about 3 weeks I had not received my items and became worried. I sent an e-mail to Customer Service and received an e-mail back explaining that shipping takes 4 weeks. I wasn't convinced so I called their customer service line and was able to talk to a very nice individual who was able to provide me with the tracking information for my products.

Additionally, he had UPS contact me to ensure that my products were en route. Initially, I was displeased with their service, however, after talking with a customer service representative, I felt at ease. Overall, I was satisfied with their service and would purchase from defysupply.com again.

I wish to withdraw my complaint against Defy Supply.

Since the complaint I discovered that email correspondence with Defy Supply will get you to a representative almost immediately. Shortly after the complaint, I got a hold of them and they informed me of the new (and quicker) delivery date and they apologized for the inconveinence. The new delivery date is faster than their website advertises, and they are doing their best to accommodate my order.

Their customer service is outstanding, but it's tough to get to. However I would like to take down my complaint from consumer affairs, and if everything goes as smoothly as it looks, then I will not repost.

I have ordered a TV stand worth about $180, about two weeks after the order, I was told that there is damage to my order and I was given a choice to cancel my order or order similar item. I chose similar item and after 8 weeks of waiting I have got a crappy incomplete set of equipment with no installation guide. The quality of the equipment is bad, I would no put a candle stick on this let alone a LCD TV.

I lost about $150 on this exchange I feel outraged. Unlike the other women I dont want to waste my resources, all I can do is for now warn others to stay away from these guys. The prices are attractive, but if you can stick with your local IKEA, you dont have to go through the trouble.

Ordered a dinette set on 10/13/08. After 7 weeks I called to check on the status of the order. They told me on 12/15 it was scheduled to go out the next day. I called on 12/18 and said that the set had been broken before loaded on the truck. They also said they sent me an email explaining what happened, none was sent.

I have placed calls on 12/19 and 12/22 and now no one picks up their customer service line. There is also no 'live help' available through their site. They said they would try to get the order out. I don't believe they will.

$438.62 paid for the product.

DefySupply is one of the few companies i've worked with that I'm actually happy to write a positive review on. I have had excellent experiences with them. They have been fantastic in every regard. Their shipping does take a long time, but their prices are so low and quality is so high that neither myself or my customers mind. I'm an interior designer and my clients have all loved their products.

I ordered a leather sectional on-line and was assured by the salesman if I didn't want it or didn't like it, there would be no problem getting my money back. I was informed that Customs had taken the couch in question and there would be an extra delay of a few more weeks, I have already waited 5 weeks.

I called to cancel my order and can't imagine what happened to it in customs and was informed via e-mail that Defysupply would only return 20% to my visa card and keep the other 80% as a store credit...Does this sound criminal to anyone else besides my associates?

Small claims court fees, travel to Minneapolis, hotel/food/gas cost and lost wages at work.