Cymax.com

I placed an order for a sofa end table in December 2011. I waited the stated 3 weeks, saw no progress on their tracking site and then asked where it was. I received a vaguely worded e-mail that it would be another 3 weeks. Something went wrong and they could not articulate why my order was never placed. After 3 more weeks (total of 6 week now) no order has arrived.

I have had to initiate contact on each occasion. After several requests on the status of this order, Cymax customer service finally admitted that they did not know when the order would be shipped. They admit to "internal problems." My demand for compensation by reducing shipping costs or a small percentage rebate on the purchase price was rebuffed as they claim that they must pass on all monies directly to the manufacturer to place the order. I cancelled this order and have yet to receive a refund. Horrible customer service. Dishonest business practice. The similar postings from other consumers are no surprise now.

We ordered a daybed and was told it was on backorder for several months ahead. We didn't want to wait so we cancelled our order. We have since ordered and received another daybed, yet we are still getting emails telling us for our original order is still in progress. We are worried we will be billed for our cancelled ordered because Cymax has our credit card number. So the problem never ends despite our contacting Cymax. Don't buy from this store. Buy directly from the manufacturer.

I ordered a headboard on Dec 29th. The website said it was in stock, and ships in 7-10 business days. My credit card was charged on 1/2. Over 3 weeks later, still no headboard. I've called the company 3 times, and nobody can give me any information about the status of my order, other than it's "in process". Each person promised to send me an email update, but I have not received any updates.

I called another website, who said that they get their furniture from the same place as Cymax, and confirmed that the headboard was in stock. I called Cymax to cancel my order, and when I mentioned that the headboard should be in stock, the representative claimed that Cymax was having an "internal processing delay" and had no estimate of when it would be resolved. Horrible customer service.

I have never been so mistreated by a company that has zero and I mean zero customer service. I ordered a crib for my daughter on Dec 4th. You got paid from my BML account on Dec 7. I have been keeping up on the backorder and called when I saw it was backordered until Jan 15. Okay, we have a little time. I checked on Jan 11th, nothing. I called and spoke to Louis who is nothing but a heartless punk. Why? Because he doesn't understand that a baby and a crib must go together. So I asked to speak to a supervisor and explain again why no one sent me an email or called to tell me this has been discontinued. He said, "Hold, I will process request back and give you a confirmation," then he hung up on me.

So I called back asked to speak to that supervisor's supervisor. I spoke to Kevin (very nice) guy that cancelled my order (very nice), Matt, the supervisor that I thought was going to be true to his word did not call me, did not expedite my refund which I cannot get my daughter a crib until those people get that refund over to bill me later as I am out of money doing Nursery Inc. As of yesterday as my child is in labor, the refund still has not shown up so that I can order another crib. Now, I have to tell my daughter.

The ad did not state it was a 2 piece unit. The above specifications were not on site. Ordered Nov 26/27, delivered Jan 3rd, the delivery company and I both attempted to contact Cymax. The delivery company was unable to reach Cymax. I was able to speak to someone after being on hold for over a half an hour. Representative told me I would be contacted within 24 - 48 hours, but, they were really busy in that department. It was Jan 7th, 4 days later, and again today after sending a message on January 8th.

Now I cannot even get the lower half and I must pay them to return an item do to their lack of professionalism and untimely resolution.

My order went through. I got an email with my order #. Then they sent another email that my credit card wouldn't process the order. I called and they said it didn't charge me so I decided to get my bed elsewhere. Two days later, I get an email saying my order has been shipped. I already bought a bed somewhere else. So I called Cymax again and talked to three different people (after being on hold for long periods of time) only to be told to send my emails to matt.h@cymax.com which was a non-working email. He said he would review my emails and decide whether or not they would refund my money. Not sure what I'm going to do now but I am going to keep fighting.

I ordered a bed and 3 weeks later, they were still having problems getting it to me. I tried to cancel it but this was their response:

I have attached a breakdown below of the credit amount that is due to you as per our standard return policy. Should you continue with the return, this amount will be refunded back to your original payment method once the item is received and inspected at the designated warehouse.

Total refund due: $270.52

No where in their standard return policy does it state I must pay the outgoing shipping fee and the return shipping fee if I want to return the item. This is a terrible company to do business with. It took me 30 minutes of waiting on hold to speak to a customer service representative. They didn't help me at all but instead sent me this email.

Don't do business with this company!

There is no way I could give this company even one star, as this was the most horrific purchase experience I have ever made in my entire life (I am 68 yrs. old). I ordered a small desk for my granddaughter. Only hours later, I ordered the larger desk. And I began numerous attempts to cancel the order for the smaller desk. When I finally got in touch with their "customer service department", I was told that both desks had already been shipped. I refused the smaller desk when both desks arrived. The larger desk had damaged corners, but I paid a carpenter to fix them (It was obvious to me and the carpenter that this desk had probably been shipped and refused by another customer and then reshipped to me).

Ordered Pulaski Accents Chest in Midnight Brocade for $517.50 on 9/15/2011 (they charged my AmEx the same day I ordered it)! Order # VCR121-4422998 shipped on 9/23/2011 . After dozens of calls and extended wait times I have not received any information on this item!! I have at numerous times asked for a refund and each time it was declined. Reason is that they cannot cancel it because it already shipped!! I am tired of dealing with this and I just want my $517.50 credited back to my AmEx. They are just giving me the runaround and they have no intention of giving my money back! I think that I have waited way past a reasonable time to receive my purchase! Now they want to charge me, original price $517.50 restocking fee $103.50 outgoing ship fee $84.90 return ship fee $84.99, total refund $329.10! This is outrageous. I want my full refund and will not stop until I get it! I have written disputes with American Express, PayPal and the BBB.

I ordered a revolving DVD stand. The company told me it was shipped, but after 10 days of not receiving it, I went to UPS with a tracking number and they had not shipped it. After 2 days of trying to call them, they still have not returned my call. So the vendor called and stated that the company was not paying their bills and offered to ship it but had to get my order canceled through Cymax but they wont return call. So I set up a dispute with PayPal, still going to take a while. Best bet, Don't order anything through this company. They are taking orders but not shipping.

I ordered a TV table for a new TV I was buying. The company told me it was shipped but after 10 days of not receiving it, I called only to find out they had not even sent my order to the vendor. I then tried to cancel. They said we will get back to you and two days later, they had it shipped from another company. I have already bought a stand from a local store and now Cymax is going to charge me all shipping fees (both ways) and a restock fee to ship it back.

As of 11/8/11, I still have not received any response at all, from Furniture Blue, and still no refund to my BML account. I have filed dispute with BML, and sent all documentation to them about the cancellation of my order. I also filed a complaint with BBB and FTC. Stay away from this company!

I ordered the Ashley North Shore Queen Sleigh Bed from Furniture Blue, using a link from the Bill Me Later store directory, on 10/25/11 at 3:46 pm (EST). After placing this order, I searched for information about the company, and was truly shocked, and greatly concerned to see the considerable number of very bad reviews this company has, online. I reviewed Furniture Blues Cancellation Policy found on their website which states that orders may only be cancelled by completing an Order Cancellation Form, or by sending an email to cancellations@furnitureblue.com with "Order Cancellation" in the subject line. You must include your name, purchase order number, and reason for the order cancellation.

Orders were cancelled within 48 hours from order date, and should have received a full refund without penalty. For orders cancelled after 48 hours from order date and Furniture Blue is able to cancel the order with the manufacturer, Furniture Blue will refund your entire payment. If Furniture Blue is unable to cancel the order with the manufacturer, your refund will be for the amount of your purchase, less a 15% restocking fee. If your order has already been shipped, they will also deduct the return shipping charges from your refund. Per the policy, a refund is processed 14 business days after the order is cancelled, with the manufacturer. This is as stated in the company's website).

I sent the required cancellation email on 10/25/11 at 4:07 pm (EST), 21 minutes after placing the order, but no response was received from the merchant. (All subsequent emails or notices I have sent regarding this cas have been followed up almost immediately with a confirmation of receipt email). I called the merchant at 4:18 pm (EST), to confirm receipt of cancellation request. Talked to Chr**, via their Customer Service line. He confirmed receipt and said that the cancellation was in process, and a manager or supervisor will be contacting me. I called Furniture Blue again on 10/26/11 at 11:08 AM, and happened to get Chr** again. He stated that the order had been cancelled, but that I would be contacted by a manager or a supervisor to complete it. I asked him why this was necessary, and not just cancel the order. He told me it is cancelled, and a manager or a supervisor will contact me shortly.

I sent a notice through their Open and Recently Resolved Case page telling them that this order should be completely cancelled, and not show as pending. Bill Me Later has been notified that I have cancelled this order, and have provided documentation to them. This was sent on 10/26/11 at 3:59 pm (EST). This morning their system shows the order has been cancelled, and that the refund is already pending. I then looked in the Bill Me Later system, and saw that they went on ahead and charged my account fraudulently, even though they were notified almost immediately to cancel this order.

I have filed a dispute with Bill Me Later. Take my advice, review a company first before ordering. This company is a scam and should be put out of business. Read their reviews all over the internet! This is not a company that cares about its customers at all. After the sale is when service should really matter!

I ordered a Prepac bed for $575 with "free shipping". When it arrived, it was severely damaged. The largest pieces of the frame were completely broken in half. I requested a refund, and was told I would receive approximately $113 if I returned the product due to their refund policy. They would be charging me the shipping fees both ways and a restocking fee. These fees are unjustified and exorbitant. I should not be responsible for the shipping fees, because it was damaged in the delivery process. UPS should take responsibility for damaging the product. Furthermore, I should not be responsible for a restocking fee because the product is damaged and cannot be re-sold.

The installation of the Cymax bed frame was much more difficult than suggested in the manual. It was awkward to follow and often provided contradictory directions. The suggestion that each segment could be completed in 5 minutes is a joke. This frame took my wife and I well over 4 hours to install. It was not a comfortable experience. We did finally get the installation completed with outside help, but would not order another product from this company.

Cymax shipped us broken furniture. We immediately took pictures and contacted the company to ask for it to be returned. They wanted us to pay shipping and "re-stocking fees" (as if they will re-stock broken furniture) in order to return the broken furniture.

I ordered furniture online from Cymax with order # VRC-4434260. It was a Steve Silver coffee table. Top veneer pattern was not pictured or described in their ad. And it turned out to have a checkered banding on edge with 2 huge diamond inlays. It's horrible & is not acceptable. Further, the legs & top are 2 completely different colors. The top also has wormhole grooves on one end which are not in their ad picture or description.

Item cost was $286.00, and it was delivered on 9/26/2011 by FedEx. I have called during their business hrs., 7am-7pm, Monday through Friday, and there was no answer. I have e-mailed the situation to the salesman as well as given 3 phone messages. Still there was no response. I also have asked for them to e-mail a shipping label to return this product for full refund. Again, no response.

I ordered a filing cabinet almost two months ago. I pulled out all of the materials and I started to assemble it. As I got to the board at the bottom of the box, I noticed there was a big chip.

I called Cymax and reported the issue and it took a week to hear from them. They had me send pictures, which I did, and they asked if there was any damage to the box it came in. I carefully examined the box and saw no signs of mishandling. I then later received an email from the resolutions department basically implying that there needed to be some damage to the box so they could hold the carrier accountable for the damage. I feel if I lied and said there was damage to the box, they would have handled my situation.

It has been over a month since I have heard from them. They are awful.

I ordered from the online store a desk and a cabinet. Free shipping.

Yes, the shipping is free and while they drafted and collected the money for these purchases the same day that I ordered them, they were not scheduled to ship for a month.

After a week, I cancelled only to be told that the order could not be cancelled as the shipment had already left the warehouse. Where it had left the warehouse for was anyone's guess as it still was not scheduled for delivery for three more weeks. What I ordered were stock items. I did not order Marie Antoinette's desk. Any other reputable company would have had these pieces delivered in a week. UPS ground is five days.

Beware. This company wants your business. They just don't want to do anything else once they have your money.

I bought a coffee table/end table set from Cymax through Amazon. When the table arrived, I noticed by the dimensions on the box that it would be too big. I initiated the return process. I received an email from Cymax stating their return process. I paid $260 for it. After return/restocking fees, they would refund me $195 and I would be responsible for the return shipping. The shipping cost was going to be $160. So, in the end, my refund would be $35. I called Cymax to explain this situation (which I thought was unfair). I was told (their words, not mine), "this is a case of buyer's remorse, and there was nothing we could do."

I purchased an elite Portofino futon frame. On the second day of using it, the hinges collapsed and damaged the wood. It came with the black tubular frame scratched and we didn't receive the gripper pad that was stated in the instructions. Also, the wood isn't hardwood but engineered lumber. We called and they said that we could return it for a full refund. But then, we received an email stating that since we didn't have the original boxes, it couldn't be returned. The first lady told us that it didn't matter because they couldn't sell it again. We don't have the boxes because we had a hurricane. Cymax was very unhelpful and the manufacturer, American Furniture Alliance, was very rude.

I purchased a plasma console that was listed "guaranteed in stock". Sales person said he called the manufacturer to make sure item was in stock prior to my purchase and he assured me item was available. My credit card was charged $2800 and I received an email 10 days later that the item was discontinued.

I have yet to receive a refund! Horrible customer service, all they can offer are excuses! Buyer beware!

We ordered Simmons mattresses costing $450.00. One month later, we got word of the town closest to us having the mattresses. We spent countless hours trying to get to a point of allowing us to just pick up our merchandise. This was through three different companies; I had to contact (Cymax/True Air/Home direct USA). They have extremely poor customer service. I had to complete the order process on my own. I should have billed by the hour as I did their job.

Cymax not only costs us money in product warranty, as it was voided by the manufacturer, but they also cost us gas, telephone calls, and time. We also had to finish their job as they stated that it was no longer their responsibility once the order left them and went to Simmons. We paid to Cymax, not Simmons. There is no supervisor who would come to the phone; they left me on hold time after time and then I was told that they would contact me within 48 hours.

Horrible customer service! Do not order from this place. I want my warranty back.

They do not answer the phone when you call asking for your order status. My order is still pending.

I watched as my partner was subjected to the following scam. Products were ordered and paid by credit card. Three days later, the credit card charged and the products deemed "shipped", costing $1,100.00. Delivery was set nearly one month away. Cymax 'policy' is, if deemed 'shipped', there can be no cancellation and buyer must follow 'returned' policy.

That policy states, if returned, freight charges and restocking fee apply. This amounts to one-half the cost of order. I must emphasize that was nothing 'shipped', nothing was received and there's nothing to 'return'. They get half the cost, did nothing but a computer entry.

I would maintain that if it can be done with a computer entry, it can be also be undone with a compute entry. What do say you?

I ordered a coffee table in early November 2010. The price was just under $1,000. They charged my credit card immediately (with a small additional charge due to it being a foreign transaction, which was not disclosed prior to submitting the order). Once the order was submitted, their website said we could expect delivery in 30 days. I would not have ordered it if I had known that at the time. It's now mid-February 2011 and it still has not arrived, although they sent a (second) notice that it was shipped as of January 25, 2011. When you call, you get put on hold for a long time and then referred from one person to another. They don't have supervisors you can talk to. I would never do business with this company again.

In December of 2010, I ordered a 5-tier wooden shelf unit by Ameriwood through Cymax for $97.99. It said free shipping. I received it via FedEx and opened the box. That's were it all started. I have never seen screws that looked like this and they would not fit into the holes properly. It was cheap, you get what you pay for. My husband couldn't even figure out the instructions so we e-mailed them for assistance like they say to and we never heard back from them. Now I have a bunch of pressed wood lying on my floor. I called, e-mailed, called again to complain and wanted to return the product. I boxed it back up nicely and they expected me to call a shipper and ship it back. I called UPS and it would cost me $90 to ship it back. I called again and they gave me the, "Well, let's see what we can do for you," and blamed it on Ameriwood's policy.

I finally had it and called my credit card company to tell them what happened. It is under investigation, but in the meantime I get an e-mail from Cymax saying that outgoing shipping is $25.67, restock fee is $19.60. Outgoing shipping from me was $25.67 so I wind up with $27.05 back in my pocket. Please do not order from this company unless you love abuse. Shop at a real furniture store. I know it's a hassle, but you will thank yourself in the end. Remember it said free shipping.

Original price of bookshelf: $97.99 free shipping. Cymax is charging me $51.34 for shipping, restock fee is $19.60 so my return is $27.05 over a product I can't use or have.

Damaged furniture was delivered on 1 Oct 10. I refused both pieces of the entertainment center (i.e., a bookshelf and a console). I contacted Cymax and told them about the damage and then, sent back with the delivery service the same day. After numerous phone calls with customer service, they act like your refund is coming and then change your story.

It's now 3 Jan 11 and I have yet to be refunded. Here's the last note I sent to refund specialist Tonia **:

"Before you were assigned to this refund order, Lindsay ** (from Cymax) was working with me, in getting me refunded. Lindsay ** sent emails to me on the status of my order, checking with freight company and getting pictures of damaged furniture from freight company. I am still waiting for the photos of the damaged furniture. But then, she did call me at home on Friday afternoon, 12 Nov 10. Lindsay told me that I would be getting a full refund and I have a witness, Lisa **, who can attest that I shared this information with her when I hung up. Maybe you should check telephone records for Lindsay because she was working there and representing Cymax when she called me that day.

I can assure you and your supervisor that both pieces were damaged when I inspected them on 1 Oct 10. Both the bookcase and the TV stand/console were damaged upon arrival at my home--both had imperfections. The bookcase had the worst damage of the two pieces, but the TV stand had scratches on the sides and cracks or fractures in the side seams. Perhaps the furniture was dropped, I'm not sure. I was frustrated when I saw the damages because I had waited through backorders for over three months before having this furniture delivered.

When I saw the damages to both pieces, I immediately called Cymax (per website instructions). I talked to John about the problem. The freight carriers (Bekin delivery guys) were waiting in the living room with the furniture to figure out my plans. John and I discussed the options of waiting for a replacement to be reordered. We talked about a quick delivery but he couldn't guarantee the deliver date or further backorders for both pieces. So I told John that I was refusing the delivery of both pieces. He said that he would handle the refund paperwork since you had charged my credit card already.

On the carriers paperwork, I wrote that both pieces were damaged and the delivery guys agreed. The carrier removed the furniture and loaded both pieces on their truck on 1 Oct 10. John at Cymax, in the telephone conversation, never mentioned repairing the furniture or if that was an option that I had to take. As for the photos of the damaged area, I don't believe the third party captured, or whoever took the pictures of the damaged furniture documented all the imperfections that I saw. I haven't seen these photos you've mentioned.

If Cymax would like to share them with me, then I could possibly identify further areas of damage that I saw that you're not seeing. I can tell you that there were cracks/fractures in the molding area that curves the TV stand. Do you have pictures of that area? Perhaps, photographing white furniture, doesn't show you (Cymax) all the imperfections? Otherwise, I am not sure we are reviewing the same furniture that I inspected and this is causing confusion on your part.

The website has the definition for the product I ordered: Stanley Furniture Shelter Island Piano Key TV Stand Shelter Island - Inspired by the idyllic beauty and Shelter Island is a study in understated elegance. Anchored in classic design, the collection features timeless detailing and accents. This product does mention details of cracks, fractures and splintering of paint in the cornices and molding. The furniture delivered to my house wasn't understated elegance and idyllic beauty valued at $2.7K but it did have far too much damage for me to accept these two pieces and pay charges of $2,748.00 total.

Also, I do want to point out that Stanley Furniture Shelter Island Plasma/LCD TV bookcase in Piano Key has been discontinued--that's what showing up on the Cymax website. Is that why you're requesting a technician to fix the repairs on the bookcase? No, I'm not interested in thrift store repairs. I wanted a new, quality entertainment center, not a damaged, touched-up job.

Again, I'll state it in writing for the manufacturer, the Stanley entertainment center had damages showing signs of being fractured on the top piece like someone had dropped it, in my opinion, because the wood was splintered on the cornice and TV stand had scratches and cracks on the side moldings. This was too much damage, and I'm not accepting a repaired piece of furniture when I'm paying for new. I won't be satisfied until a full reimbursement in the amount of $2,748.00 is wired to Bill Me Later. Bill Me Later is aware of this dispute and is interested in the outcome of this refund issue. Please feel free to call me at **, if you need additional information.

This company is either totally incompetent or flat out liars. We ordered a pair of chairs in August and we were promised they would ship by Mid-October. They charged my credit card in August for the full amount. When I called to check on shipment, they sent me a false tracking number. After numerous follow up calls and another fake tracking number, they told me that the chairs would ship in December. The chairs did finally arrive at the end of December and they were what I thought they would be but they held $6,000 of my money for 5 months and lied to me 3 separate times.

I purchased merchandise online on Dec. 5, 2010 and cancelled order on Dec. 6, 2010. As of yet, my credit card has not been refunded. I contacted Cymax Stores today and was told the manufacturer needs to refund them before my credit will be processed which may take another 7-10 days.

I ordered a bar stool on September 13, 2010. It is now November 20, 2010 and of course, they charged my credit card right away. No sign of the item. I went on their website to check my account and they were not able to tell me what is the status. I tried calling them many times and it seems they always have a high volume of calls. This is not a real company. I asked them to credit my card back and only charge me when the item came in, guess what? No response. Surprise, surprise. Stay away from these crooks.

I ordered an Outback Chair via Cymax and canceled via email within a few hours telling them that I found it cheaper. I called customer service, Ashley, and said that I had cancelled my order but it was dropped off at my front porch without my knowledge or signature. She said that she does not show the cancellation. I sent her a copy of my email and I was told that if I did not receive a confirmation of my cancellation from then, it cannot be considered cancelled. So I told her that I am cancelling. She said that she could not as it had already been delivered. I suggested to Ashley to see if they could meet my price. She told me that she would try and I would get a confirmation via email but I never received it.

I called customer service and I was told by Dave that there was no discount allowed. I told him that Ashley was working on it and he said that I would have to talk to Ashley. I called her several times and left messages with no return call. I called customer service saying that I never received confirmation on the discount and wanted them to pick it up since they never got back to me. It was then that I was told that the discount was already approved and had been credited to my credit card. Citibank tried to help but to no avail. Citi said that Cymax does not take cancellations via email, and only by phone which I tried to do too. But of course, if you read on you will find a place that Cymax allows you discuss returns via email or phone but that's later. I'm thinking that if my cancellation via email was not acknowledged by Cymax, I can't cancel but they can give me a discount without the requirement to notify me. They actually put it into my bank account. Is this a one way street without anyway out?

I finally gave up and sent it as a regular return. Cymax emailed instructions to return. It said that I can cancel via email and the phone. I was prompted to log in. They rejected every attempt as none of my email/password nor phone number/zip code allowed me in. I couldn't get through at all. So I called to provide all the order, return, and UPS tracking number. I asked Jasteen for a confirmation via email and I received it within minutes. It only confirmed the tracking number, so how long will my refund take?

They said that it could only be returned if it is unopened. I never opened the box. Red flag: They then will evaluate the condition of the box. If it is not acceptable to them, there will be no refund. UPS said that the box was in such bad shape that they couldn't ensure its safe delivery. I had to put in an a larger custom-made box. The box came to me tattered with gobs of tape on it, cardboard smashed in and had holes in it. (Oh so if I don't get a refund, do I have to pay transport back? Yikes, I'm going on a tailspin just thinking of this disgusting mess).

They will refund me pending if their records showed that they received it by November 15th 2010 or else there will be no refund. The package was mailed ground to the address on November 9th 2010 with schedule delivery on November 11th. So what was the question? How long before I get my refund? Gee, I still don't know when I will get my refund but then again I still don't know if I will get a refund. This company should be barred from doing business. They have so many loop holes and they are experts in giving you the runaround and end up doing something they shouldn't or not do something they said they would. By the time you get the runaround, either your time is up or they just wear you out. This whole fiasco has been going on since July 15th 2010.

They use every excuse to provide the worst service I have encountered in all the years of my life. I can't believe how they blatantly, boldly and deliberately mislead, scam, lie and ignore you. One person will tell you one thing and another will tell you something else and their site will tell you something else. Their emails are no replys and I can't log in at all, and the torture goes on. We try to save money shopping online. I wish there is a better way to notify people of companies like this. I could not be more disgusted.

I have been very distressed over this. It may not make a difference but I am bi-polar and this has exacerbated via increased anxiety were I have been taking extra meds to compensate. I have been really taken advantaged and it has made me sick. That can mean I feel like I'm having a heart attack or I had been hyperventilating for days.

I ordered Credenza TV with back panel offered with free shipping. The item weighs about 350 lbs and cost almost $3000. It arrived damaged (box and Credenza). It seemed like it had been dropped on one corner because the solid wood frame looked the way a green twig might if you snapped it over your knee. This is despite the word "fragile" written about 6 times on the box in various places.

I finally asked to speak with her boss and she told me she would direct me to another "supervisor", one of her crony friends who will undoubtedly give me the same song and dance. I have furnished an entire home in the past year and this is by far the worst customer service experience I have ever had. They charged my credit card instantaneously, but now plan to further run me around in circles for any sort of satisfaction. Refund or replacement.

I will never shop for another piece of furniture online again and advise others to do the same. Do not give this company your money because that's all they are interested in. Your satisfaction is low on their priority list. Buyer beware and stay away from Cymax. They say you get what you pay for. Well, I paid top money and got **.

During the last week of October, I performed an internet search for a "Child's Play Kitchen" and sifted through the results until I found one that said, "solid wood" in the description and specs listed (Cymax Stores). I purchased the item and paid for it with my credit card. When it arrived and I opened the box, it is not made of wood at all, but particle board and 'press board' (a glorified cardboard/compressed wood fiber product). If the company had listed the particle board/press board material honestly, I would not have purchased this product. They are both crap and will not last a year with normal use from a child. They lied. I called customer service immediately and told them I did not want this product and I wanted to return it for a full refund. I was given this statement, (paraphrased) "I'll send this request for a return to the manufacturer and they will contact you in 3 to 5 business days by email."

Today is the 5th day, no email and I'm not the least bit surprised. I called my CC company and told them as well, but I understand I'm liable for the payment, even though I've been ripped off by Cymax. So I returned to Cymax's website. The one where I read all of the four and five star "reviews" about their crappy particle board kitchen and attempted to write a negative review and tell the truth about what the product was made of. The website returned me a blank page twice when I hit 'submit.' There is no problem on my end. I'm technically proficient and use three different browsers on my PC at any given time with no problems on other sites. Next, I went to Amazon.com, where we have held an account for some time, and lo and behold, they have the same kitchen listed and their description and specs say it's made out of wood, when it is not.

Again, I attempted to write an honest review about the type of material the kitchen is made of. Amazon did not post my review. I have ten or so product reviews published with them, some good, some bad. But they have published them all until this one. I emailed them today and asked them why they did not. I'm still waiting on a response from them. This product is garbage. It is not made of wood as they say it is. They are falsely advertising and they prevented me from writing an honest review and warning other potential customers and they have given me the "press fifty buttons and go through fifty doors runaround routine" to avoid returning my money. I'm well aware in this day and age that the "buyer needs to beware" and I tried to practice due diligence. I read the reviews provided and the specs and description listed. I was not provided with truthful, accurate information to make my decision. I was deceived and I'm mad as ****.

I now am the proud owner of an 86 lb. pile of particle board that I don't want and knew better than to buy, if Cymax had advertised the product specifications truthfully. This purchase was our one "big ticket" Christmas gift for our child. The reason I made the purchase last week was for the timing issue of the holidays. Once Thanksgiving week starts, shipping becomes another headache. I'm stuck with this piece of crap and out my $220 that I could have used to buy my child a nice Christmas gift with no recourse. Thanks a lot Cymax. A final note to add insult to injury, when I went back to Cymax and Amazon's website's this week to write my poor reviews that neither one of them would let me write, both sites have dropped the price of the product by 1/3 ($75). I wouldn't even buy it for what it cost to ship it. Help me get my money back. They lied!

I ordered a media cabinet through Sears.com and when it came to me, one door was broken. I was instructed by Sears to take it to my local store. So I packed up the cabinet and tried to return it there. Then, because the cabinet came from Cymax, the Sears store could not take the return, So I had to take the cabinet back home.

Cymax insisted I unpack the cabinet and take pictures so they could "research" it. And because after looking at the pictures they said a replacement part could be sent, they would not fully refund a return. They decided. I don't want the cabinet. I don't want a replacement part. As the consumer I have no rights with this company.

They have decided that I can return the defective cabinet, will charge me for shipping, and a 30% restocking feel. I told them they won't restock the item because it is broken. They informed me it is their policy. I am so angry with Sears for not helping me and with Cymax for treating me unfairly. This company is stealing $100 from me.

Ordered $550 recliner online. Less than a year later, it's falling apart. Cymax says, it's not our problem, call the manufacturer. Manufacturer says, it's not our problem, call Cymax. Cymax has transferred me to numerous people, promised to call me back (and failed), at one point offered a replacement, then emailed me to deny the same replacement they'd just offered. Meanwhile, the runaround continues, they've kept my $$ and refuse to do anything to resolve the problem. Stay far away from Cymax stores, they will rip you off!

I ordered 5 bar stools. One came damaged. When they were delivered, they were left in the walkway outside. No one called to say they were being delivered. They had a sticky substance on the boxes. One stool was damaged. I called and sent pictures as requested. They said a month or more ago, they would give me an address to return them. I can't get a straight answer from them. I keep calling and emailing. Now today, their phone number is working. I'd like my money refunded asap. Thank you.

I recently purchased dining room chairs online after finding what I believed was a great deal. The product description clearly stated that the sale price of $144.48 included "two chairs" though these would have to be purchased in multiples of two. I happily ordered 4 sets which would give me 8 chairs. Or so I thought. When the shipment arrived I was surprised to find only 4 chairs. Upon calling customer service at Cymax Stores Inc., I was told that even though the online wording was misleading (i.e. a big fat lie! ) the price tag was only for 1 chair. Extremely annoyed and not wanting to give these folks my hard earned cash, I decided to return the chairs. Turns out not only would I have to pay for the pickup and delivery but a restocking fee as well. What a rip off! Consumers, beware of any and all Cymax Stores!

We purchased a beautiful corner TV stand and we had no problems with the delivery or the product. But our card was charged the $459 dollars we expected and then we were hit with a fee of $13.77! This is apparently a fee for dealing with Cymax because they are located in Canada! There was nothing in my purchase agreement that stated we would pay extra for shipping to our home and the item was shipped from Los Angeles!! I never saw anything on their website that said they were in Canada. There was nothing stating that there would be a fee and I don't feel that I should pay a fee. I intend to call and complain today as well as have my bank dispute the fee. The paperwork I have states my total as $459 and that is all I am paying. If there is a fee associated with delivering to the U.S., then it should be shown on the paperwork before you confirm the order. It should not be tacked on afterwards, sneakily, and expect people to pay it.

I ordered a bedroom set online which included a mattress, bed, chest and a nightstand. The order was placed on June 7, 2010. After looking at the order, the mattress portion per indicated in the website estimated a delivery date of July 6 to 17. I called them the very next day on July 8, 2010 and ordered a mattress that would deliver sooner. The Cymax individual took the new order and told me that they would cancel the existing mattress order. Both mattresses were delivered on different dates and I refused the 2nd delivery of the 2nd mattress. I never received any communication from Cymax that the initial mattress could not be cancelled.

I ordered a Tecno High Back leather office chair from Cymax Stores. The chair was defective and, in my opinion, unsafe to use. I requested a replacement or refund. Cymax advised that the model had been discontinued by the manufacturer.

After numerous emails with Stacy L., Cymax advised that the manufacturer wants me to dispose of their defective and unsafe merchandise by donating it to a charity in their name. After I submit a receipt to them Cymax says they will issue a refund to me. At that point they will have been holding my money for three months or longer - assuming that they really do, in fact, issue a refund at all. Any reputable company with have their merchandise returned to them at their expense and would then either replace it or issue a credit - it is unheard of to demand that the customer dispose of their garbage before they will issue a refund.

I ordered this chair from Cymax, not Tecno. If Cymax has a problem getting their credit from Tecno that is none of my business. I find both companies to be non-reputable and unreliable, and strongly urge everyone NOT to do business with either one.

One other consideration: Cymax is in Canada. If you are in the USA and order by credit card you will probably be hit with a 3% foreign transaction fee by your credit card company - at least my credit card company (Bank of America) did. Figure that expense into the true cost of your purchase if you are still considering buying from Cymax.

On 05/13/10, upon receipt of my order, I contacted cymax about the size discrepancy of the item I recieved, and on 05/15/10 when I provided photos of the broken table I recieved. I was told on 05/14/10 that I be recieving a refund. I was contacted on 05/21, 05/22, and 05/26/10 by Chris B, claiming to be my rep. I was contacte on 05/25 and twice on 05/28, by Stacy L, claiming to be my rep. Then on 06/04/10, by a Rick L, telling me that they could not provide a replacement, then again on 06/09/10 to offer me a 10% discount on my entire order, which I delcined. I have been in contact with at least 10 different customer service reps from cymax.

Each in turn supposedly trying to resolve a simple exchange/return/refund. Monday last, when I called cust service, I was told that the Supervisor, Dave, authorized a full refund. Was told I'd be recieving a full refund and that I could dispose of the defective item how ever I saw fit. Then Tue and Wed, I called to check on the status of the full refund and was assured it would be coming through. Then Yesterday, Thursday, when I checked, there was en email from Tonia E. offering a back order table (I'm wating for refund). I called, was told by Miranda J, that I wasn't getting a refund, that they would pick-up the bench, but didn't want the broken table, and that I needed to provide a tax reciept showing that I donated it, before they would credit me for the broken table.

That was three days after, Dave instructed me to dispose of it. I believe that cymax intentionally mislead me, many times, in order to use up any and all the time I would need to file any type of recourse against them. I was completely caught off guard that Cymax was intentiionally committing fraud against me. I believe that the public needs to be protected from this company. I have had a horrbile experience, It slowly dawned on me that they were intentionally trying to rip me off. I have these items packed up in their original packaging, waiting to be picked up.

I have sent about 6 emails in total. they no longer respond and no one has ever picked up the phone listed on the site or orders when you try to get to customer service. DO NOT SHOP here. I am now trying to get my $700 back from American Express. I have a $686 charge I am trying to recoop.

We Purchased a bookcase from the cymax web site for $54.00 shipped. The bookcase was damaged and un-usable upon delivery. The company will not take the bookcase back unless we pay for the original outgoing shipping, a 10% re-stocking fee AND shipping cost to return the unit. That would give us $13.20 back on a broken bookcase that we paid $54.00 for. That doesnt seem fair! The contact info for the agaent and store is: Tonia. E, Resolutions Agent, Cymax Stores Inc. The return/case # is 1837938. Thanks for any help you can give. We are beat out of $54.00 for a broken bookshelf and offered $13.20 in return

I have researched this company and wanted to correct Dianna's comment from April 24, 2010, below. Cymax is rated B+ with the BBB, not F. They also have a generally positive rating with Bizrate. They certainly do have a number of customer issues that have been reported, but given the apparent volume of business and their drop shipping business, the complaints seem more than offset by the level of satisfied customers supporting their B+ BBB rating. I am planning on a purchase and will report my experience here.

I placed an order on 5/15. It never arrived. After numerous calls, I was told it was being shipped on 5/28. When I learned it hadn't been shipped, I made numerous calls and every staff I talked with promised to call me back, which they never did. I emailed, and all I got in return was a customer survey. I tried to cancel the order on 6/2, and was told I couldn't because it "might have shipped", but they had to get confirmation of that from the manufacturer, and the mfr wasn't "returning their calls."

Ordered a hutch by Homestyles, which was a good product, but upon assembly I discovered they had sent the wrong item. I didn't want to break it down and ship it back, so asked for a partial refund to keep it. They agreed but never issued the credit to my PayPal account. Filing a dispute with PP got me nowhere--they only cover non-receipt. Don't buy from Cymax...terrible customer service!

My parents ordered an entertainment center from this company three weeks ago. My mom saw an item she really liked, was excited, and placed the order. When the item arrived, the color of the wood was not even close to the color of the item on the internet. The item shown on the website was a light to medium oak color; the item they received was a cherry oak. She called the customer service line and was told the monitor settings were bad and she received what she ordered. She persisted and was told to send pictures of the item, and they would look at it and compare. They wanted her to pay return shipping charges--which she was happy to pay--and a 20% restocking fee!

So we sent the pictures, and I bet you know what happens next. They said it was the correct color. I called them also and tried to reason with them. They have to be the rudest people I have ever had to deal with. They kept telling me it was my parents' fault and that their monitor was bad and they are not responsible for buyer's remorse!

The only recourse we have is websites like this to warn people of this horrible company. I also emailed the manufacturer of the entertainment center and questioned their partnership with such an unreliable company. They currently have an "F" rating with the BBB, and I will be adding my complaint to their website soon. I have returned many things in my lifetime and never had to pay a restocking fee of larger than 10%. They are in the business of ripping people off--providing a product for a reasonable price and great customer service is not something this company could ever achieve!

Never, never purchase anything from this bunch of crooks! My parents had to pay almost $100 to return a product that was obvious to everyone but Cymax that they received the wrong color. The restocking fee was almost criminal at 20%. Instead of receiving a full refund, my parents are going to get about 66%.

If I had known about all the complaints to this company, I would not have dealt with them at all. I ordered a sectional sofa set from Cymax in March, the sales person was very courteous. The sofa set came after more than 3 weeks. I was so excited it finally came. I had to unwrap the package since the delivery guys refused to do it. The sofa set came in 4 pieces. One piece was a wrong item, one piece had a different color than the other 3, one piece had a 2-inch cut through the leather with inside material exposed. So only one piece was good!

I sent an email with pictures about the problem to the sales person and to the guy at replacement department. I called a few times and sent an email requesting for a replacement shipping date. I was promised 3 times that the replacement guy would call me back the same day that I called, but all were just lies. Eventually 12 days later, I received an email from the replacement guy saying that 2 pieces would be replaced. The piece with a 2-in cut was still under investigation. There was no mention about a replacement schedule! I called the credit card company to cancel the charge. It was a horrible experience to deal with this company.

I placed an order for a Fisher Price bouncer seat on 3/24 and was told it would be delivered by 4/9. When my order wasn't received as of 4/13, I called customer service and was told the company the product was coming from was out of stock. I asked why I was never contacted, after three weeks of waiting, and I was told they don't do that. I then asked for my order to be canceled and was told it could be up to 7 business days before my account would be credited. So, in a nutshell, I paid for a product I never received, and I am out $60 and it won't be given back to me for another two weeks.

Unless you have an endless amount of time to deal with customer service reps that have no idea what is going on, don't deal with this company. There is a reason they advertise free shipping, you won't get the product and they will keep your money! You are better off with eBay or Amazon. You may pay for shipping but at least you will receive your order.

Beware! This is a horrible company. First, I received damaged merchandise and had to go through a lot of commotion to get them to agree to send a replacement (including being told I needed to take and email them pictures). Next, I had to order a second end table as we found one wasn't enough for our room. They processed my credit card right away, but they never processed my order. 10 days later, I finally was able to speak with someone. I was told some lame story about how they tried to reach me numerous times to confirm I wanted my order. When in actuality, they called me once 10 days after the order after I called an emailed them.

Then, when I called to speak with a supervisor to file a complaint, I got an immature kid who couldn't even apologize and instead, defended their policies even when I told him that it was illegal and fraudulent to charge someone's credit card and then deliberately hold/delay processing. He didn't care. Bottom line, this is not a company you want to do business with if you want to be treated fairly.

On 2/6/2010, I placed an order for an Orbelle 4-1 Sleigh Crib in Cherry. When my granddaughter received it, the crib was damaged--left back leg was scratched, the right back leg was dented, and the top rail was also dented. I emailed them and told them about it so they send my granddaughter new parts to the crib. But they send 1 left back leg and 1 front leg (wrong part), and one leg was damaged. Also, the top rail (This is a replacement part.) was a shade lighter then the crib. Still not right.

So therefore I asked for a refund and where to return this crib. So I get an email that reads: 1 original $239.99, restocking fee $47.99, outgoing shipping fee $16.03, return shipping fee (you will be responsible for this cost), Total Credit Due $175.97. Oh, then they said that If I want to keep it, they will ship out replacements and perhaps a touch-up kit.

To me, this store is just a ripoff to see how many people they can get to buy their product and make money off them. If you're smart, don't buy from this company.

I wish I had read the earlier consumer complaints about Cymax before I ordered from them. Their return policy is ridiculous. It took three weeks for them to send me a "Return Authorization" code. It was supposed to be on the website, but of course, it wasn't. It had to be emailed to me. Once I got it, return instructions were a page long. Unfortunately, I missed "step 4", according to my less than empathetic customer service person, Chris. I didn't keep the tracking number, although the order number, correct address, return authorization number was clearly marked on the outside of the box. I've now been notified that the location the item was sent to is some God forsaken warehouse in Louisville and unless I call the US postal service and locate the package, they will not refund my money. S*** directions, terrible customer experience and warning to anyone to not deal with this company for anything.

I ordered bedroom furniture on 12/20/09 for $3,682.46. My credit card was charged three days later. I received an e-mail promising delivery by 1/8/10. A week after placing my order, I received two "complimentary" futon mattresses, which I never wanted, but there was no way to remove them when placing the order. After the promised delivery date, I was informed that the furniture was backordered.

I submitted an order cancellation on 2/3/10 but the company still has not issued a refund. I've received conflicting stories from customer service but the latest story is that they want the complimentary mattresses back before they will refund the cost of the furniture. However, they are dragging their feet on actually arranging to send the mattresses back. So my $3,682 refund is being held up indefinitely for cheap mattresses that I never wanted in the first place. I wonder if they force the customer to take the cheap mattresses simply to make it more difficult to get a refund when cancelling the order. They still owe me $3,682.

I ordered a bed from Cymax. It arrived damaged. I never even took it out of the box, as the headboard was clearly split through. I called and emailed several times. It took two whole months for someone to get back to me about what to do with this broken bed! I thought for sure that they would replace or refund, as any good company would. However, they ended up telling me that they would not refund the full amount, as I did not note the damage right when the product was delivered, but discovered it after the driver left.

They offered me a store credit, that, after restocking fees and shipping fees, etc., would have been about 40 bucks. I paid $289 for this bed! Now, I'm stuck with a broken bed and I'm out 300 bucks. Who does business this way? This company should have a class action lawsuit filed against it. They are dishonest and immoral, in my opinion. Do not order anything from Cymax. I am out $289 of my hard earned money and only have a broken bed to show for it.

We ordered a "California Pak Fox 18 Inch Laptop Backpack in Pink" for my daughters 17inch HP laptop.

The laptop doesn't fit.

I wanted to return the item for a store credit, assuming I would find something else that would fit. I explained in my email that I felt it was falsely advertised 18 INCH LAPTOP backpack.

I was told that they reviewed the website, and do not agree and want to, after fees, give me a 23$ credit on an item that cost me 36$. Not counting shipping the cost of shipping it back.

Total Credit Due: $23.56.

We'll keep the backpack for future use, and never shop here again.

ALL one ever hears are complaints...you never hear from individuals that have a satisfactory outcome. My order was backordered but this happpens within any business. When the items arrived we unpacked them in front of the shipper to find any damage and I got them to sign the paper in front of me and made a copy of it for myself. This procedure is stipulated by them at the time you place an order and is done so for a reason. The company contacted me immediately and reordered the broken mirror that came with my bedroom set. It may have taken a bit longer than going to a local business but that was expected by me. The people at Cymax and their sister store Efurno.com was more than willing to answer questions and they answered me fairly promptly. I would not hesitate to oreder from this company again and I wish more people that had a very satisfactory outcome would take a few minutes to express their

However, they charged my credit card the day of order instead of the day of shippment..which is what every other normal company does..It has been over a month a half and I called to cancel the order since it's not going to be shipping anytime soon. I was on hold for over 1 hour with the return department.

Finally I called the sales department and demanded they cancel the order. They sent me a emailsyaing the will cancel the order. I worked for a credit card company for many years..so I decided to take the recourse and have them handle them..by having them do a chargeback on the comoany since the company can't prove the item was shipped and I have an email stating they are cancelling the product and should be getting a credit. Let's see if a credit really comes through! Horrible comments and complaints is all I read on this company. I wish I would have known prior to ordering with them!

On 10/31/09 I ordered a Dimplex Electric Fireplace/Heater from Cymax. I placed this order online and was told that I would have an order tracking number as soon as it shipped but that delivery was estimated within 2 weeks. It is now 12/18/09, Cymax won't answer my emails, I can't get through on the customer service line and my account page still says that they will have an update as soon as it ships. I called Dimplex and spent an hour on the phone with their customer service people and they informed me that they never received an order for me from Cymax.

Do not recommend purchasing from Cymax stores. I purchased a Little Tikes Kitchen online. At the time of purchase I confirm the availability of the item over the phone. The shipping date had passed and did not receive any communication from the company so I called the customer service.

They told me the item is on backorder for 1 month. But no one from the company told me about this backorder but they charged my credit card on the day of the order. I canceled my order but did not receive confirmation. I called back 2 days later. they do not have a record of cancelation.

I'm on my 3rd try trying to cancel my order for an item that they don't even have in stock. i asked to speak to the supervisor. They said that person will call me back. Guess what no call back. I'm still trying to get my money back.

Ordered and received an entertainment unit fro CYMAX. When I opened the box, I noticed the top piece (the most obvious)was damaged. I immediately phoned CYMAX and sent photos of damage. Over the past 15 days I've spoken to 7 (seven) reps. and all tell me thay will take care of it. The reps. are all polite, and do nothing. The have made promise after promise after promise and all are lies! Nothing has been done. I will put this transaction into dispute with my credit card issuer.

We orderd a bed approximately Nov 20th. That slats and side rails arrived Dec 11. We notified the trucking company, DB Shenker and Cymax that we did not receive the head or footboard. Cymax told my wife that someone would get back to her to arrange relpacement. It is Dec. 17 and after followup phone calls and emails no one from Cymax or their shippers have contacted us regarding replacement. Their customer service department is non-functional. Their tracking system does not work. Do not order from them!

We bought bought this bunk bed and let me tell yopu how the company treats the customer. The item was shipped by a third rate third party shipper. It arrived late in the dark, and in the rain. The shipper rushed the items into the garageand called me back to his truck to stand in the rain and sign off on the delivery. I couldn't even see the paperwork nor did I get a copy. When I began setting it up that night, I discovered major damaage to one of the primary pieces. We imidiatly contacted CYMAX who basicly blew us off for a week.

Whne we became more insistant they fix or relpace the item the refused to stating we needed to refuse delivery in the first place. Understand these items come in crated boxes and it would have taken an hour fopr the delivery guy to sit around and wait while I opened the boxes. Finally, CYMAX pushed us off to their refunds and returns department who never contacted us. NOW we are stuck with damaged furniture that CYMAX refuses to fix, replace. or return. DON'T BUY FROM CYMAX!!!! THEY WILL NOT WORK WITH CUSTOMERS>! Let me tell you more. They finally told us that the item was no longer available discontinued. We looked on line and called the phone line.

Tuesday afternoon I got an e-mail that the order was shippped. I called immediately to see what they would do to help me after this goof up...told out of luck. 20% restocking fee plus I would be responsible for shipping. Can not refuse delievery. Well, called my credit card company to dispute the charge and put a note on my door not to accept Cymax delievery...what a nightmare.

I placed an order on 10/05/09 for $817.00 Oak Curio Cabinet. I waited a few weeks for a tracking number and then called. I got the famous it should be shipping any day. I called the following week to get back order until 11/02/09. I called the week of 11/02/09 to get hmm still on back order. On 11/06/07 I called BillMelater to file a dispute for a charge that I have been billed for and they want payment for something I have not received. They removed the charge from my account. I called 11/10/09 to get an update on shipping and still not tracking info. I told them I need to cancel this order then. Guess what they found tracking info. I said to bad I want to cancel this order. They told me I could not. I said YES I can. I have notified BillMeLater and the have removed all charges and closed that account number for me so they can not charge me.

I again called CYMAX told them of my findings and they told me I had to pay a restocking fee i told them this item was ordered by phone and was told if the item was damaged or any problem a full refund would be given The boxes are large and i have no plae to store them it is clear that this company is a ripoff and have no intentions of ever picking up their furniture

I placed an order in mid April for a $589.00 Pulaski curio cabinet and was told delivery would be in 4 to 6 weeks. I received a call mid April, from Cymax's white glove delivery co., Sun Delivery attempting to arrange a delivery date for the following week, then Sun called wanting to deliver on Sunday, when I could not accept delivery. Sun called the following week to let us know our Curio had been damaged and it would take an additional 3-4 weeks to repair and deliver.

I contacted Cymax saying I did not want to wait an additional 3-4 weeks for delivery of a repaired piece of furniture (white glove treatment) unless the damage would be unnoticeable, but that 3-4 additional weeks was unacceptable.

Long story short; Cymax told me if I didn't accept the Curio, even though it was damaged/repaired, it would be considered a return and I would have to pay a 20% re-stocking fee plus shipping of $182.00 each way for the return of a piece of furniture that I had yet to even see. A total charge of $481.00 on a piece costing $589.00, leaving me $107.00 of the original cost. Having to accept a repaired piece of furniture that was supposed to be new.

It is now mid June and Sun Delivery says they will call me next week to determine a delivery date. I thought I was a pretty careful shopper, but I certainly learned my lesson this time. CAREFULLY CHECK EVERY RETAILER ON-LINE BEFORE SENDING YOUR HARD-EARNED CASH. DON'T EVER DO BUSINESS WITH CYMAX. Check them out on-line. You'll see plenty of complaints.

I puchased a console table and mirror on line from Hiisdale Furniture sold by Cymax Stores. I received it the other day. I opened the boxes (3)but did not take the itmes out. I took out the instructions for the table and it had suction cups to hold the glass for the top of the table. I dont feel this is safe. I emailed the company and the will take it back but it will cost me $78.00 for them to take it back plus the cost of the shipping. The whole purchase was $248.00.

On June 25th, I ordered two night stands from Cymax. I was waiting for them to ship me my items. I checked for my shipmemt around September and the shipping website told me that it was being processed. I kept waiting for my items. I finally contacted Cymax in January to find out what happened to my shipment. I was told that it was returned to the warehouse because I could not be reached by phone or email. I asked them, why was I not contacted by mail if they could not reach me. I was told that that was not their policy to do so. I was then told that I was being charged for restocking fees and shipping fees. I informed them that I still wanted them items, couldn't they just resend them to me. I was told, yes they could but they would have to recharge me for this.

They charged me $450.56 fee for restocking and shipping.

I ordered a bedroom set online and I canceled it because it took too long to get here so I called them and canceled my order and the lady on the hone said she would credit my credit card back and she never did. So now I'm getting charged for a full bedroom set and its not even here!

I'm getting charged 1400 on my credit card for a bedroom set that's not in my house they have the bedroom set and still want to charge me 1400 for it! If they going to charge me for something I don't have why don't they send it? then I'll pay even thou I canceled my order!

puchased a dresser which was delivered to me damaged. contact cymax stores immediately after noticing the damage, sent then pictures as well, they assured me there wouldn't be a problem exchanging the item only to my surprise after waiting for an answer 3 weeks later that they are not willing to do anything for me since I did not writer received but damage on the delivery slip.

If I knew they were going to make me wait 3 weeks to hear that I would returned everything within there 30 return policy. Due the the light color of the dresser it is very hard to notice the damage unless you are upclose. Now I am stuck with a damaged dresser which i paid alot of money for.

I am emotionally stressed over this and just want and exchange or a credit for the full amount of the dresser. I have contacted the manufacturer but have still not heard back from them