Crib & Teen City

I just want to say that I was ready to buy furniture for my kids for about 2500 dollars and I was saving for It. Thank God I wanted to check the reputation of the company and I was amazed at the amount of people complaining and how sad the situation they went through.

When a parent buys furniture for their children or any other relative, there's a lot of emotion on it. It is so unfair for a company to mistreat customers in that way and surely they should do something to stop this abuse. I saw the furniture at the showroom and they looked amazing but it is sad to know it is not the same they deliver. I purchases furniture from Rooms to Go or Ashley before and I was not happy with the quality which is not the best.They are just okay. But the warranty and customer service is wonderful.

Another thing that I noticed was that the company denies all the complaints, so I went to their website and am just going to copy and paste what they put in the website. and their warranty and policies are horrible and very tricky. That's why it is impossible for the customer to get refunds, return or exchanges. When we are going to buy furniture we are so excited that we don't check all important details.

Here I get some information they put on their web.

1-Minor cosmetic blemishing may occur during shipping/handling and can be simply corrected by the consumer with a touch up kit. This is not considered a manufacturing defect and is not covered as such by the manufacturers warranty. Touch up kits may be requested by contacting our customer service department (973) 247-7200 Ext 206 up to 30 days after delivery. Seller is not responsible for fastness or color variations in fabric, dye lots on wood finishes, or the quality of fabrics not purchased from the seller.

What was that? So if they deliver the furniture that you pay thousands of dollars and f anything is wrong with it, you, the consumer is responsible and the option is to buy a touch up Kit and fix it for yourself. I can't believe that ! To obtain a refund or exchange merchandise must be returned in the original carton in the original condition and accompanied by a sales receipt. (This does not apply to special order items which cannot be returned). Refunds are available up to seven (7) days from the date of purchase. Exchanges up to thirty (30) days from original purchase date. Delivery to the store or warehouse is the responsibility of the customer. The original freight and/or return freight will not be refunded. A 20% restocking fee also applies.

This is ridiculous Special orders, refund void after 7 days and exchange void after 30 days and you have to pay everything; the thing is that according to some customers, they have received delivery after 30 days they paid, so it means your loss.

Thanks to the comments of previous customers, and I read carefully their website I am not going to take the risk to buy there. My sister also wanted to buy but I would make her aware of the danger.I want thank all the people who shared their complaint wit us. This is really a power tool for consumers; for me at least, it makes the difference. I won't buy there and make sure my relatives too.

Do not buy from this terrible store! But if you did and everything went wrong, son't spend time on phone calls. File a small claim in the court of justice. It would help magically!

When I saw how many complaints there were against this store I wanted to share my experience too. I cannot say a single good thing about my experience with Crib and Teen City of Hartsdale, NY. I placed my order for a loft bed and paid in full on a Sunday 08/15/10. Salesperson told me that they would process my order on Monday and the bed should come on a Wednesday truck and would be delivered Friday. Nobody called me Friday so I called them and talked to their manager DJ. She informed me that I would get a phone call to schedule the delivery only the following Friday. A week later then, I was promised by the salesperson I finally got the bed. Unfortunately it was delivered in the incorrect configuration and some parts of it were damaged: the safety rail and the ladder were from a different set and a headboard had dents and scratches.

After calling the store to resolve the issue, I was told to give back the wrong pieces to the delivery guys and that I should receive the correct pieces and a replacement headboard in a week. Just to be on the safe side, I actually went down to the store and made the manager to sign a letter that stated that I didn't get all the pieces for my bed. I waited for a week for replacements pieces but nobody called me so I went to the store again where I expressed my concerns and got a new promised delivery date for the parts in writing.

Another week later, I finally received the parts. When the delivery guys brought the parts in I could not believe my eyes: they had the wrong ladder again. And the replacement headboards were also damaged! The delivery guys were not at all surprised by this and actually told me that sometimes they had to go out 3 or more times until they had all the parts right! At this point I decided not to waste anymore time on this purchase and return the whole thing. To my surprise my request for a full refund was rejected stating that this order was a special delivery (I actually suspect that every order from Crib and Teen City is a special delivery just so that they would have a reason to deny a refund). I decided to give it one more try and asked to exchange the bed for a different style but again the answer was no. The only answer I got from them was that they would try and delivery the replacement parts for my current bed until they get it right.

Needless to say, I was less than encouraged by this. Seeing like this was going nowhere, I filed a small claim with the Justice Court of the Town of Greenburgh (188 Tarrytown Road, White Plains, NY 10607). It does cost a little bit but is nothing compare to the actual prices of the bed, in my case it was $15. A few days later Crib and Teens City called me and informed that I could stop by the store and pick up the replacement ladder for the bed (I guess that was still before they received court summons). I informed them that I paid a full delivery fee and was not responsible for their mess. After a few days more, I got another phone call where they told me that they would come pick up the bed and issue me a full refund (the court summons worked the magic I guess). On 9/28/10, I finally get my money back but it was cost me waste of time, extra money and bad memories.

I placed an order on May 15th, 2010 and was promised delivery in about 2 to 3 weeks. It is now 5 weeks later and you guessed it! no delivery. I called the store and spoke with DeeJay and she scheduled my delivery for June 15th. Yesterday. Of course, we did not get the delivery. So I called the store again and after 25 straight redial attempts, I was able to reach DeeJay once again. She was extremely unprofessional. I have never in 15 + years in the customer service business had such a terrible experience. I was basically told that no way no how was I going to get a refund on my purchase and if I was unhappy that was too bad.

Bottom line is I am stuck with the purchase which was paid for in full by the way back in May, whether I like the item or not. I then received a call from Eddie, the warehouse owner, and my experience with him was worse. He was yelling at me on the phone. He did not want to listen to my complaint and he actually went on to my employer as a terrible customer service provider. I am truly disgusted by the business practices of Crib and Teen City. They are deceitful and unprofessional. The box for special orders is checked off on all their contracts (no explanation to the customer of what that entails), and therefore no refunds are offered if the customer is unhappy because the item you purchased is a special order.

I was basically told by Eddie that my wife was a liar because he claims that they made 10 phone calls to her to schedule delivery but somehow they did not reach her nor were able to leave her a voicemail. I pulled the ATT records on our phones and you guessed it! no calls from Crib and Teen City. Anyway, I am frustrated, unhappy, and stuck with this purchase. I grew up in the South Bronx and this experience felt a lot like the time I was help up as a teen ager. I was scared, angry and frustrated all at the same time. Please, do not... purchase anything from this store. You will regret it and you will be sorry.

The first delivery date was set on April 9th. I waited all day, but the delivery never arrived. On April 10th, they delivered, but most of the furniture was damaged and they forgot to include the dresser. They refused to give a Saturday delivery the next time, so we had to take another day off from work. On the third delivery, I had my parents drive to my house from 2 hours away to wait all day for delivery. The delivery was supposed to be at 6PM at the latest, but they could not guarantee us a time after 4 PM when we would be home.

They finally arrived at 6:30PM, we were home by that time anyway, so my parents waited for nothing. They arrived with a replacement hutch that had more damages than the first damaged hutch. They also brought the wrong dresser. We refused the delivery. Additionally, they shipped replacement doors for the bookcase, so we waited to have the delivery person open the box and install them. However, the replacement doors were also damaged and didn't match the bookcase color at all.

We had asked for a replacement bookcase in the first place since there were also runs in the stain finish but the company wanted to send someone to sand and restain the top surface of the bookcase, something I was skeptical about. That's why I bought the new Stanley furniture, which was a $4400 purchase, so I want the new furniture that I bought.

At this point, I have been back and forth many time with Shelly in customer service who is now on vacation. On May 4, 2010 since I know it will take another 4-6 weeks for them to deliver damaged furniture again, I put the charges in dispute with my credit card company and left a message for Gina (Shelly's Supervisor) advising her of such. Gina finally returned my call when she got that message. I told her she can pick up the furniture after 4PM on a weekday, or any Saturday. She refused to accommodate my schedule in any way, so I now have to take another day off to allow for them to pick up the furniture and put this behind me.

We have ordered a loft bed from Jim at Crib and Teen City in Lawrenceville, NJ. I spent a good hour in the store making sure that the bed would be high enough to fit our other sons crib underneath it. We waited about 8 weeks for it to be delivered and the crib didn't fit. Called Jim and he was very nice and ordered the correct items to fix it. It was supposed to be in 3 weeks and did not come in.

We called and one guy said it came in damaged the other guy said it was wrong so we wait another 3 weeks. Gets delivered and the handrail to the ladder is missing. I called Jim and he contacts Shelly at the corporate office. Shelly tells us that she is calling her contact at the manufacturer and will have it fixed right away. Wait a week for her to call back (and she never did).

Called Jim and Shelly and told them to come pick up the furniture I don't want it. Shelly is completely rude to me not once does she apologize continues to tell me it is not her fault it is the manufacturers. She also says it is not refundable because it is special order. Anything you buy there is special order! They don't stock anything in house so I am not sure what she is talking about. Then I called her boss left a message telling them to come get the furniture and if they don't I am calling the credit card company to reject the charge because it was not what I ordered. Within an hour of that message the piece is ready to be delivered the next day.

In the meantime I had sent an email to the manufactured who told me that the piece was never backordered they weren't sure why Crib and Teen city told me that. He also told me that the reason the hand rail didn't come with it the first time is because crib and teen city never ordered it. Bottom line they have nice furniture but it is not worth the hassle buying from them. You can buy the same furniture without the rudeness and screw ups somewhere else. And you won't have to wait 6 months to get your correct order! Once you leave the store you basically have to deal with their corporate office that is rude and useless.

went online to buy a crib and recieved crib, it was crap... now went to crib and teen city , got to touch and smell what i was buying and recieved a ship date. cribs came and were perfect ... very happy with purchase will use company again

I ordered a baby bedroom set with the salesman Jim back in the beginning of the year. I had the set delivered March 11, 2009. This was 2 months before my due date because I wanted to play it safe in case anything went wrong. Two drawers were damaged and the hutch on the dresser was stained poorly. The delivery man told me he couldn't do anything and that I had to call the headquarters. I spoke to Shelley a few times. She sent me a touch up kit and said that someone would contact me to touch up the scratches on the hutch because she would NOT send a replacement. She told me she would send replacement drawers to the store that I bought the furniture from, but that I was responsible to pick them up and then SCHEDULE with her for someone to come and replace them for me.

Basically, she was having me jump through hoops. MONTHS went by and I had my baby. In the meantime, I was so sick of waiting for the company to resolve my issue, I touched up the hutch and drawers myself. It looks like it has been touched up. Obviously because the whole piece needed to be restained!! The company then contacted me at the end of May!

Two months after they had been ignoring me-to let me know my drawers were in and that I had to pick them up. I explained this to them and told them that I thought their customer service was reprehensible and that they could keep their drawers. They then told me "Okay. Sorry. Have a nice day". After spending $3000, I am stuck with damaged furniture. This was supposed to be a happy time. I wanted everything to be perfect for my baby, and this is what I had to deal with. It's really sad. The salesman there is such a scheister!!

I ordered changing rails for a bed that I purchased at this store over two years ago. Item was paid in full, recieved a call that was ready for pick up, never came into the store. they said it was being held due to customer wanting merchandise assembled. Why would I have gone into the store to pick it up if I want them to deliver and assemble? Still no merchandise even after calling and asking for a manager and explaining my story. I have paid for something which I don't have and they are refusing to return my money.

July 3, 2009

I visited Crib and Teen City looking for nursery/toddler furniture. I located a set on the showroom floor that I really liked, but the displayed set was pieced showing mix-matched color pieces (some of the pieces were white and some were an almond shade). I inquired about the two different tones and Daysi advised me that the almond shade, which she referred to as 'dark linen' was a manufacturer mistake but that any and all furniture pieces within this line may be ordered in this 'mistaken' color because there were so many of them produced. I brought my husband back the following week, July 8th, and put a deposit on the the 'dark linen' set, NOT the 'white linen'.

Tony called the warehouse, while we stood there listening to the entire conversation, to make sure all items were in and ready to ship. He hung up and conveyed to us that yes indeed, all items that we ordered, in the correct 'dark-linen' color, were in the warehouse ready to ship upon desire. Off we went to finish painting and preparing the nursery.

On Friday July 31, 2009 I called and confirmed a delivery date for the following Thursday, August 6, 2009. Daysi explained that the store would be closed from (8/3-8/10) because she would be on vacation, but the delivery service would still be running. YES, the entire store was closed because its one employee was on vacation. She gave me an 8 a.m. to 4 p.m window for that date. The furniture never came.

At 3:15 on the promised day of delivery, I got nervous that I hadn't received a phone call nor the furniture so I called a different Crib and Teen City location to obtain some help. I reached a woman who tried to locate my invoice and communicated that my delivery was never put through, I wasn't on the list. Not only that but that the color of the items I ordered doesn't exist. She was gracious enough to give me the number to the corporate office, who have been of no help, nor have they offered their apologies or extended any service to make up for THEIR error. I am due in 1 1/2 weeks and because of the unprofessional manner of Crib and Teen City, I have an empty nursery.

The Vice-President of Crib and Teen City, Gina, has been of no help nor does she seemed troubled or put off by the unprofessional service provided by one of the franchises. She didn't seem apologetic that I stayed home for 8 hours waiting for a delivery that never came. Their policy states that if a delivery is made and the recipient is not at home to accept, a nonrefundable fee of $40 would be charged. Where is my compensation for staying home for 8 hours and THEM not arriving with the furniture?

The set was ordered in a color that doesn't exist, even though the two salespeople that we dealt with swore that it did.

Purchased a crib from this store and they have a no return policy. The crib I received is altered from that shown and described in the brochure. The crib I received has cut-outs in the headboard (for the purpose of crib bumpers which I do not intend on using). I specifically shopped for a crib with NO cut-outs in the headboard. There was no floor model to refer to; only the pictures and description in the brochure. The cut-outs were apparently incorporated into the design as consumers requests. I don't know when this change was made so perhaps this merchant is using outdated literature. He will not work with us on a replacement or a refund. Basically we're stuck with an expensive crib that is different from that we had selected.

as i start explaining i needed a bedroom set for my child she was more interested on my job what do you do for a living i try asking her the price then she ask me what thought off our new president i told her how I felt she did not like my respond she walk away from me our conversation had nothing to do with furniture my friend was with me he just got upset and ask me what was wrong with this lady I felt very discriminated because she started asking me about my background you should not have people working like that in stores because I will never come back and they will loose two or three thousand dollars from me.

It is a trick they will write special order on your receipt even though it is not a special order so they do not have to refund your money. I saw a full over a full Deer Run dark cherry bunk bed set on the show room floor at the Crib and Teen City Marlton NJ locations . I asked the sales lady Joyce how long the sale was running. She said the sale ends on Tuesday the day after Labor Day and that this set is there most popular piece. She wrote up the sales slip and said that delivery would take three weeks. I said I must have the bed in three weeks because I am a foster parent and a little boy was going to be placed with me shortly and I must have the bed delivered by then. Her exact words were no problem it will be delivered by then.

Friday 9/5/08 I spoke with my husband and we went over the check list from NJ Foster Care which clearly states our current futon bed or any air mattress or temporary bedding is not expectable and I said the store had not called me yet to set up a delivery date and I was starting to get nervous. I looked at the receipt and it states to receive a refund your order must be cancelled in 7 days. I went directly to the store after work Friday 9/5/08 and spoke with the sales person on duty Ellen. She said she was not authorized to give a refund or cancel a sell and asked if I explained to Joyce that I needed the bunk bed delivered in 3 weeks. I said most definitely and I explained how NJ foster Care is very strict and I must have the bunk beds in placed in 3 weeks or it does me no good. She said do not worry we will figure something out be it if we delivery the floor model. She said neither she nor Joyce is authorized to cancel the sale only the owner and he is on vacation. I asked how can a sale person charge a sale but not be authorized to cancel a sale that doesnt make any sense. Ellen was nice and polite but I was not satisfied; she said she would have Joyce call me on Saturday.

I tried to pull up Crib Citys website to review the store policy I discovered the website was disconnected. However, I did goggle Crib City and found a 24 page consumer complaint with tons of consumers complaining how promises were made and the merchandise was not delivered at expected date or delivered damaged. I printed a copy of some of the complaints and attached them to my letter to my credit card company as proof of how Crib City is dishonorable. I came out during a hurricane braving the wind and rain and attempted a second time to cancel this order. I spoke with Joyce and told her my receipt states I am entitled to cancels this order without charge with in 7 days. She promised to have the bunk beds delivered by Monday 9/22/08. I explained I can not afford to wait if the bunk beds are not received in time I would be up a creek and will have to go out and buy another bunk bed set.

For the fourth time I asked Crib Citys salespersons please cancel my order?. Ellen was also there on Saturday and she tried very hard to see how many of the Deer Run bunk bed sets were in the warehouse which showed 12. Joyce said she would call me on Monday and keep me in the loop which I have never heard from again. I directly went home and called my credit card company and explained the situation that I communicated to the merchant to cancel this order several times. I was so upset because I paid several hundred dollars upfront and in full. I was so fortunate that I place this on my credit card and after a full investigation I was refunded every penny by my credit card company. Praise the Lord

This was a long time ago, but I when I saw there were so many other complaints against this store I wanted to share my experience too. The salesman we dealt with is no longer with the company, as a matter of fact he was gone while we were still dealing with our problem so it was like starting all over talking to someone new who would not help us.

Anyway we had no problems until the furniture was delivered and the delivery men put the crib together and set everything up. A piece on the wood on the end of the crib on the bottom was splintered. The guy told my husband oh no problem just call the store and they'll take care of it. Well I called many times and the orginal salesperson we dealt with said we'll order another and it will take like 6-12 weeks....i forget now exactly how long they said but it was at least that long & I remember it was the same amount of time it for the furniture to come the 1st time.

So another 6-12 weeks passed and nothing, so we called again and he said the same thing. So we waited another 6-12 weeks and this happened at least 3 times. By this we had to deal with a new salesperson b/c the other salesperson was no longer with the company. She was kinda nasty and said..oh why are you calling now and not when I go the furniture months ago. I explained to her the situation and I ended up talking to the CEO of the company and he was rude and said the samething and that they wouldn't do anything.

So I was stuck a splintered piece of wood sticking which i had to break off so my kids woulnd't get hurt on it and it looks like c*&p. NICE customer service. After reading all these other complaints I don't know how they're still in business. Now I'm looking for a headboard to match the nursery furniture and I don't care I can't match the color anywhere else I will not go back there, especially after reading all these other complaints.

DO NOT BUY FROM THIS TERRIBLE STORE!!!!On 1/4/08 I went to Crib and Teen City in Marlton/Cherry Hill NJ and worked with Joyce. I was looking for a glider and ottoman and spent about 2 hours or so picking out which frame I wanted. I came across 4 of the same frame/model number, all with different prices marked for the glider and the ottoman. I knew that I wanted this particular chair and asked Joyce why there was such a difference in price. I was told that they were marked wrong, but that she would honor the lowest price that was marked. (If I hadn't been told that I would've walked out right then)

I then spent about another hour picking out which wood color and fabric I wanted, again only after being told that the lower price would be upheld. I placed my order and paid in full. Today I got a call from Joyce saying that she spoke with corporate and they would not honor the lower price. I told her that it wasn't my fault that it was marked wrong and that they had to honor it. I asked to speak with corporate and she gave me their number. I called and left a message with Ed Kloss, who is the one that told Joyce they wouldn't honor the price.

I got a call back from some woman claiming to be the owner of the company. She was extremely rude and told me that I would have to pay $50 more before they would order the chair and if I didn't want to do that they would refund my money. I told her that was unacceptable to me and that I wanted to speak with someone else and I was told (with even more attitude) that she was the highest up that I would be speaking to. I hung up and tried to call back and speak with someone else and NO ONE would answer the phone.

FINALLY I got in touch with Ed who was also extremely rude to me and told me that there was no way they would honor that price. He said that even when they make mistakes that they never fix them because that would put them out of business. I am APPALLED by the customer service at this company and will NEVER do business with them again. I plan on getting a full refund and taking my money elsewhere. DO NOT BUY FROM THIS STORE!!! And don't believe the bullshit response from them saying that these are fake complaints. I will tell everyone I know not to shop there and I hope that they go out of business!!

Ordered and paid in full for my Granddaughters bed room set. Told delivery will be in 8 weeks. At the end of 8 weeks, calls made to the store. They would check on this order. At the end of 12 weeks delivery was made, minus the dressing table, told this was damaged in shipment. New one will arrive in another 2 weeks. Now week 14 and still no word. Call the store and they will ger back to us, never happened. The moral of this story is to stay away from this store do business elsewere. Consumer complaint to be filed with Middlesex County .

Their is no dressing table for my infant grandaughter, plus the aggravation it is causing my daughter while making mcalls to this store and receiving the old run around.

Ordered product on 10/18/2008 from the Eatontown Store. No issues with the ordering process. On 11/7/2008, product was to be delivered to store.

On 11/8/ 2008, I arrived at the store to pickup the furniture. The furniture was still in the box. The outside of the box was damaged. This was made aware to the sales person Al. We wanted to open the box, however, the store said it had to be done outside or at our home. Once we arrived at home and opened the box we saw the damage to the furniture. A call was placed to the store immediately. I was told that I would need to contact the customer service department on Monday for resolution.

On 11/10/2008, I made several calls and left messages for the service department. At 4:53 p.m., I received a call back. We discussed some issues but not all were resolved. I was told that I would receive a call back from the manager of the department the following day.

On 11/12/2008, I made several calls and left messages. I received no calls back. I made a call the store for assistance. They were able to speak to service. Still nothing was resolved.

On 11/13/2008, I made several calls and left messages for the service department. I received not phone calls back. I also called sales. Sales and service spoke but service still did not return my calls for assistance.

On 114/2008, The owner of Crib & Teen city called with service on the line. Service was very rude and did not care to help. Owner did not offer any help either. They told me that I need to return my product back to the store and will be notified when another would be ready for me. They would not tell me the process, because the owner felt I did not need to know this. I asked for a complete refund and they would not give it to me. I was offered nothing for all the troubles I had with this furniture.

ON August 31st 2008 my husband and I went to Crib and Teen City to purchase our sons crib and dresser. We looked around and found a set we wanted that had a special combo for the two pieces. When we asked Joyce for help she gave us the wrong information. She told us the crib came with our choice between three other dressers. She seemed as though she wasn't really sure what pieces went with what. We picked the dresser we wanted with the crib signed the receipt made a down payment and thought we were set. By the way when we were there I over heard Joyce on the phone making plans with her friends and also made the comment to my husband and I that she was closing the store early. She couldn't wait to get out of there from my prospective that is way she sold us the wrong furniture.

The furniture was delivered on Halloween. When they finished putting it together I went in the room to find a dresser I did not order. The deliver man told me there was nothing he could do I had to call the store where I bought it. So I did and I even went there and she, Joyce, reassured me that she would take care of everything. That was on Saturday, Nov. 1st. She said she would call me on monday well monday came and went and finally I received a call on Friday the 7th. She told me there was nothing she could do. She didn't know where the misunderstanding came from. Well I do she was in a rush to get out of there and didn't know what she was selling.

Now I'm stuck with furniture I don't want. She said they don't give refunds. I have called the headquarters and have gotten know where. Either no one is working or they don't call you back. I finally got a call back from Shelley in customer service and she said there is nothing she can do because she works at the warehouse and take it up with the store. I never called the warehouse I called the headquarters. How can this company be so unorganized? They have made my happy time having a baby miserable for the fact that I have to think about how I have been taken by this company and have expensive furniture I didn't want. [They're] absolutely HORRIBLE!

Where do I begin to describe my experience with Gary? I can not say 1 positive thing about my experience with Crib & Teen City of East Brunswick and the Corporate Headquarters.

-Gary lied to us from the very beginning, claiming furniture is ALWAYS in stock in NJ and can be delivered in 2 or 3 days- so then how come I placed my order on May 14, 2008 and my daughter's furniture was not complete until September 29, 2008?

_His follow up is HORRIBLE, non-existent. He said I could place the order over the phone and he would send me a receipt, I waited 2 weeks, more than enough time. I then called and spoke to the nice guy that works there, dont remember his name Rick or Rich. He was very felpful, he said he would get the receipt out and it was in my mailbox the next day.

- Gary told us the furniture NEVER goes on sale, did not believe him, stopped in store on Memorial Day and sure enough it was on sale, but we were given the discount, probably the only honorable thing he and the company did.

-Placed call to arrange delivery on 7/18/08, after returning from hospital with my newborn. Told 2 week back order, fine, I don't have time to argue, I am sleep deprived, will let it go for now.

-I called again in 2 weeks, of course Gary or anyone from HQ was proactive and called me. Was told 2 weeks AGAIN. This happened 3 more times, and it was me calling and chasing people down, I don't have time for this. The only people that were helpful were Justina in delivery dept and Rich or Rick (I don't remember his name) from the East Brunswick store. He was the only one that returned my calls, and when he did not get an answer from HQ, he called me and told me he did not get an answer and then called me AGAIN when he got an answer, very professional and the way a salesperson should be.

If I had gotten proactive, professional calls, I would not be filing this complaint, even with the ridiculous amount of time it took to get the furniture.

-I called Gary several times, he had nothing to say, very rude, no answers on ANYTHING. HE then lied some more, said he spoke to the owner of the company and that the furniture would be in that Friday. I arranged a delivery date with Justina and the day prior I called to ensure the furniture was in and of course it was NOT.

- I then called Munire HQ and spoke to Robert OMansky, he was very kind, and VERY HELPFUL. Ends up Gary spoke to HIM, not the owner of C&TC OR Munire. WHY does he lie?!?! Robert then explained the entire situation to me and I understood and was willing to wait for the furniture, I was given REAL dates, not made up, just get the customer off the phone dates (GARY)

First delivery was scheduled for 9/6/08, the tall chest was still on back order(3 MORE weeks). Crib, nightstand and combo dresser w/ mirror arrive. DRESSER IS DAMAGED!!!!! Nighstand drawer not opening properly. I sat in my house from 8a-6p for THIS?!?!?! WHy don't they CHECK the furniture before the deliver?!?!?

-I ask Gary for some sort of compensation for the ridiculous back order and all the calls I HAD TO MAKE, as if I WORK FOR Crib & Teen City, wasting MY TIME. He NEVER gets back to me, I keep calling him, he has no answers for me (as usual) I call and leave several messages for customer service at C&TC HQ- NO RETURN CALLS- NOTHING.No one EVER answers the phone there, no matter which prompt you choose. When I was speaking to Justina in delivery, she said there is only 1 person in cust. svc and that my messages have been sent to the owner. He/She obviously does not care about their business, still to this day have not gotten a call.

-I wait for the tall chest to come in and the new dresser and night stand- I sit in my house like a hostage all day AGAIN on Monday 9/29/08 and the new dresser is MORE DAMAGED than the first, and the nightstand is DAMAGED. The delivery men fixed the drawer on the one I had and used wood filler and a MARKER to fix the dresser I already had. I CAN NOT DEAL WITH these people ANY MORE. I paid $2,500 for medicore furniture!!!!!! Is that fair? NO!! In this tough economy, you would think Crib & Teen City would treat their customers like gold to try and get/keep sales. The very helpful delivery men told me to call HQ and get a touch up kit, I left a message on 9/30 and of course did not get a call back- SHOCKER. I need the kit for several scratches on all of the pieces I have. PLEASE.

In the end all I got was a $60 credit to the delivery fee. For all the weeks of phone calls and waiting 2.5 months for the furniture, that was ordered 2 months even before that, so really 4.5 months???????? I then went on mother's messsage boards and let everyone know about my situation and found MANY other mother's with the SAME or WORSE situation. And I googled them and there are PAGES of complaints and even a BLOG abotu how horrible they are. SHAME ON ME for not googling them prior to making a purchase. But that does not give them reason to behave this way.

I am disgusted that any business has these practices, and the ENTIRE company at that. I now see why I am not getting a call back, because the business is HORRIBLE and they are bombarded with ANGRY calls/customers. WHY ARE THEY STILL IN BUSINESS? I bought a convertible crib, I am scared to order the conversion kit, I do not want to deal with these people again!!!!!! I get sick to my stomach whenever I have to make calls to these people, I can no longer do it, besides, I don't get any calls back anyway.

I paid $2,841.92 for DAMAGED, poor quality furniture. I should not have to pay full price for damaged furniture. And I had to sit in my house all day waiting for 2 delivery days. With 2 babies I wasted SO MUCH time making phone calls and getting sooo ANGRY and upset. I look at my daughter's furniture and hate it because of the ANGRY memories it brings back of what I went through to get it here and it is still not perfect.

On August 24, 2008 I went into Crib and Teen City in East Brunwsick, NJ and ordered a twin bed for my 3 year old daughter. I was told the approximate delivery date was 4-5 weeks. As the delivery date was approaching, I contacted Gary and asked him what the status was. He informed me the bed was leaving North Carolina the following week and to come in and pay the balance to speed the process up. I went into the store on 9/21/08 to pay the remaining balance expecting the bed the following week.

We didn't hear anything so I decided to call Gary again. He said he did not receive a shipment and would call me when it came in. My husband spoke to another employee on 10/6/08 and he called the warehouse and there was still no bed yet. On 10/7/08, I decided to go into the store and speak to Gary face to face because I felt we were not being told the truth.

He told me that a bed was shipped but it was damaged so they sent it back to the manufacturer. I explained to him that my husband spoke to an employee the day before and that wasn't never mentioned to him. Gary reassured me a few times that we would definitely have the bed by Wednesday, October 15th. No call from Gary on the 15th so I called him and lost it. He informed me the bed was still in North Carolina and should be here in 3- 5 days. I don't believe anything he has to say anymore.

I will never shop at Crib and Teen City again and will tell my experience to everyone that I know that is looking to get furniture for their kids. They are horrible with follow-up. It is obvious they don't care about their customers and I am glad to hear other customers expressing their dissatisfaction as well. I know it is just not ME!

I purchased a twin bed and a matress on May 24th 2008, Memorial weekend, for my two year old son. The bed was supposed to be ready to pick up in 4 weeks. Today is August 16 2008 , after 12 weeks I have not received it. I have spoken several times with the vendor. He has been checking , I guess, with the warehouse and the answer is that the container coming from overseas have been delayed. He asked me to check the following week and this way it has been almost 3 months with all the inconvenience it can represent for our family.

Yesterday I talked to another vendor, as Sam was not in the store. I told her I could not wait any longer and I want to cancel the order and get my money back in order to buy a bed some place else .Her answer was that according to the company policies the order can be cancelled ONLY AFTER THREE MONTHS. This means Crib & Teen City has my money for three months and I cannot get it back.

The vendor has been courteous and apologetic but this does not explain that a big company like Teen&Crib City can not be more serious the the costumers. I do not want to come back to get anything from that store and perharps my family and friends won't either. Where is the credibility and reliability of the company?

After four weeks of the purchase I got rid of my two year old son's crib to have the bedroom ready for the arrival of the bed. For two months he has been without a real bed, no crib no bed, with the consecuences it has in his sleeping habits in this crucial age.

I went to Crib & Teen City to buy a 7 piece set for my 2 year daughter on July 7, 2008. The set came in about 2 weeks and I was happy. When they brought it all up and left I went in the room and the paint smelled really bad. I kept the window open for a few days thinking the smell would go away.

It is now August 7 and it still smells really bad. I called them a few days ago and someone name Tony told me that the manger Don was on vacation and he could not do anything. I later called Gina but she did not pickup and I left a message. I called again today and kept trying to get a hold of her. I later got a hold of someone name Shelly. She also told me that she could not do anything because my order was special. When I went they did not tell me anything about my order being special. It was a floor model set. Later Gina finally called me and told me that she could not do anything also because it was a special order.

The smell of the furniture is really bad and I can't stand it. My sister has lung cancer and chokes every time she walks in to that room. Today is the last day I can return it and they are not letting me. Don is on vacation until Monday and by then it will have been a month since I purchased this. The problem still has not been resolved and I don't know what to do. I paid $4,000 for the set.

Still nothing. Waiting for Don to call me. The smell from the paint is really bade.

As with every business, there are disgruntled customers. Before printing, why not try to resolve the problem with management? The percentage of problems compared to the number of truly happy customers are miniscule. How do we go about removing comments which adversely effect our business? Adverse comments that our not documented severly effect the economics of our buiness.

I purchased a convertible crib and two dressers for my daughter from this store along with the bed rails so that when it was time to move her into a big girl bed I would be able to do it. When the time came to do just that, we realized the rails they sent us were incorrect. We also notice that the headboard was discolored. I immediately called the store and they directed me to call customer service. I called customer service and spoke to Shelly about this problem. She informed me that I would need to tell her where the bed was manufactured by looking on a tag on the bottom of the headboard.

I looked all over the crib and there was no such tag. I looked again as did my husband and there was nothing on the crib that stated this information. She told me she needed that information to proceed. I told her there must be another way because obviously I did not have that information. SHe instructed me to send her photographs of the crib and I did. She sent the photographs to the manufacturer which then contacted me. Anita from Munire also said there should be a tag on the bed. Again I told her the same thing there wasn't any tag. She then asked a bunch of questions about the crib and the mattress spring color and such. SHe said she would call Shelly back and they would get back to me.

No one got back to me and I continually left messages for SHelly and she was not returning them. SHe then sent me an email stating that the discoloration came from the sun. I told her this was not discoloration from the sun as he bed was not out in the sun. I also informed her that I have another natural crib that was converted to a bed and there was not any discoloration. SHe said she couldn't help me. I was not happy with that answer and told her that I spent over $2200 on this set and that something needed to be done. I also want the correct rails as my child is sleeping on the floor and this was not acceptable.

After numerous calls to Shelly she emailed me on June 9th stating that the rails were ordered and I would receive them in 2-3 weeks. It has been 1 month and still no rails. On June 24, I also spoke with Ed (I believe he is the owner) who finally returned my phone calls from May 8. He stated that he could not so anything about the headboard and that he was closing my case. I said this was unacceptable because I spent all this money on a product that was defective. He told me that this is normal and that that was that and the case was closed.

I still haven't received the rails and this expensive crib I bought is sitting and not being used for its intended purpose. I just want a new headboard and the correct rails. I asked for something comparable or a refund and it was totally dismissed. Needless to say after two months, my daughter is still sleeping on the floor and this is unacceptable to me.

The crib is discolored and no rails. I am not using the crib which costs me a lot of money. My daughter wants to be like her big sister on a BIG girl bed and this has not been able to happen because we were not given the correct rails. The headboard also clashes with the other pieces I purchased.

ON April 13, 2008, my wife and I went to the East Brunswick Crib and Teen City to buy a bed for our daughter. We wanted a bed in natural wood color to match her other furniture. Gary, the manager and his salesman explained that Lea was coming out with a bed, in a light color and showed us a catalog. My wife and I liked it and ordered it. We got the same old 4-6 week story for delivery. The furniture was delivered on June 23 (4-6 weeks....RIGHT). The bed was not the light color we saw in the store.

We drove and hour and a half back to East Brunswick that night to meet with this pea-brained Gary. He said Lea sent the wrong bed and he'd make some calls the next day. We didn't get a response for 2 days. I tried to call customer service and no one there answers their phone. My wife and I left messages and got no return call. Finally, I got in contact with Gina in customer service. She said she would call me the next morning round 10 with an answer for me. As of noon, no one called us.

I began to call Gary and Gina, only to leave messages. When I did hear from Gary, he said Lea doesn't make that style of bed in natural...light wood. How does a salesman...manager not know what he is selling? When I called Gina again, she said there was nothing else she could do. Neither of them offered an apology....they said my wife and I can piuck out another bed and they'll have to me in 3 weeks. Like I trust these 2.

Now my wife is due with oue 2nd child and my daughter is sleeping in the wrong color bed, which we told them we are keeping until we find the bed we really want....then they can take it back.

Our experience with Crib & Teen City was terrible. On 3/24/08 we purchased a Stanley bedroom set for our daughter. The salesperson we dealt with was knowledgeable and courteous. We paid over $4,000 for the set and left the store feeling good about our purchase. It was downhill from there.

After sleeping on it we wanted to change our color selection and called the store within 24 hours. The salesperson told us there was still time and the order had not been processed yet. He took down our new color choice. When the furniture arrived it was pouring rain, and the truck backed up close to our house to avoid the rain and use the garage to unload the furniture. When they unboxed the first piece we noticed that they had delivered the original color, the wrong color. The delivery people put the furniture back on the truck and left.

The next day we saw what we had missed when it was pouring the day before. When they backed the truck up they had backed it up too far and the top of the truck dented our rain gutters over the garage. So we called the store to tell them about the dent and see when the correct color furniture would come in. Rude is not the word to describe their reaction.

They first tried to blame us for the color mixup, even though their salesperson had written the right color but had neglected to change the color code on the order (we have the proof on the receipt). When we told them about the dent over the garage, they told us it was not their problem and to contact the delivery person.

After repeated phone calls back and forth with the store and the corporate office, we finally received the correct furniture on June 19. After the furniture was in the house and set up, we talked to the delivery person about the damage they had done when making the first attempted delivery. He did not deny making the damage, and said he would have the corporate office call us.

On June 20 we got a call back from the delivery person, Darwin, who told us that the owner had told him to handle the problem on his own with us, and to pay us out of his own pocket. We could not believe that the company had put this poor delivery man between us and the company. The company should have handled this through their insurance. I then received a call from the corporate office to tell me I would have to deal with Darwin (why they didn't know Darwin had already called me I'm not sure).

I asked to speak with the owner, and was put on the phone with a man I believe was the owner, Ed. I'm not sure because he a) never introduced himself and b) was incredibly rude. I had trouble getting a word in as he went on and on about how his delivery people were stupid for damaging my house and how he was not liable for the damages. He must have used the phrase not liable a half dozen times. I told him I was not concerned with legal action -- all I wanted was a sincere apology and for the company to handle this directly with me. I also told him I thought that having the delivery person deal with me directly and tell me that any damages would come out of his pocket personally was a cowardly act on the owners part.

Bottom line is we rue the day we walked into Crib & Teen City. They are sloppy, rude and do not care AT ALL about their customers. After reading all these posts from people who have been ripped off by them, we consider ourselves lucky that our out of pocket costs and frustration was not worse. At least we have the furniture in one piece.

We ordered a rocker for my pregnant wife, and Gary told me it would come in 6-8 weeks--8 weeks tops. We are over 12 weeks now, and on the contract it says after 12 we don't have to pay. They are making us pay. I put down $350, and they won't give it back. My son is about 1 month, and the rocker was for feeding and comforting him but we no longer need it. This is not their first complaint on their bad delivery record. Thanks.

I purchased a teen bedroom set from Crib & Teen City on July 5, 2007 from salesman Tito. I was told it would be delivered in four weeks. This order is paid in full. Actual delivery was 9/11/07. The desk came broken. The delivery men took it back, but left a desk chair with a broken leg and hutch not assembled on our front porch, still in a box. The day of delivery I spoke with the owner who started yelling at me saying that I should have expected delays because of 9/11/01! How disgusting is this person, trying to use the deaths of so many back in 2001 to explain away his incompetence. Now 10/31/07, I have been trying to reach Shelley andor Gina in the customer service department for about two weeks, and still no return calls.

I don't want any of this furniture. It is not what is in the showroom...it is JUNK! BUYER BEWARE.

On December 14, 2006 I went into Crib & Teen city in Marlton NJ and dealt with salesperson/Manager Bruce. I found a set that I liked that was marked and advertised. The crib that I liked was marked $299.00 and the combo dresser was marked $549.00 but Bruce told me that it was on special for $499.00. I returned on December 16, 2006 with my husband and decided to purchase the furniture. We negotiated a price of $279.90 for the crib (this was after he double checked the price in the price book to see if he had room to drop the price) and $479.90 for the combo dresser. We left a $100.00 deposit and set up a date of January 31, 2007 for delivery (it took at least four weeks for delivery).

On January 30, 2007 I went back in the store to pay off my balance with salesperson Leann and was given a reciept marked paid in full. While there salesperson Tim took me to the furniture I purchased to measure it. It was still marked $299.00 for the crib and $549.00 for the combo dresser. At 4:00 that evening Leann called me to inform me that the corporate office had called her and told her that they would not deliver my furniture because there was a mistake in the pricing. I informed her that it was marked that way in the store and she confirmed that with me but advised me that that was also a mistake. After speaking with corporate I was told that the furniture would not be delivered unless I paid an extra $200.00 or I could have my money refunded. If a mistake was truly made (which I find hard to believe because it was advertised in the store at that price for at least seven weeks) My price should be honored. My reciept should act as a binding contract.

I can not order this furniture from another company because it takes at least four weeks to come in (I am due in four weeks)

Upon entering Crib & Teen City, there were multiple large signs indicating the infant dressers I was purchasing had No Particle Board. Upon purchasing, and receiving the crib and 2 dressers, the I discovered at my home that the 2 dressers entire backing, and bottom of drawers were made of particle board. When I immediately called our salesperson John, he said well, just the back is made of particle board. I asked isn't the back part of the dresser, and why do you falsely advertise the furniture is particle board free. His response was yeah, the back is part of the dresser, but you don't see that part of it.

When the furniture was delivered, there were two very large, gaping holes broken through the particle board, that the delivery people tried to hide it by quickly pushing the furniture up against the wall. I know they saw the damage and decided to attempt to deceive me because they drilled the changing pad to the back of the same dresser, and definitely saw the damage. I noticed it when I sat down while they were assembling the crib, and I saw light shining through the front of the furniture. I had the delivery people put the dresser in front of the window. Had I not requested the dresser be placed in front of the window, I would have not noticed it right away.

I called our salesperson John while the delivery people were still there, and he said :how do I know you didn't damage it. Given that I had the furniture for 11 minutes, and the delivery people were still there, It was doubtful I made the damage. Customer service was very difficult to reach. I left 12 messages with the corporate office before I finally got a call back. No calls were ever answered. My only option was to leave multiple messages. I decided to return all of the furniture. It was not what I was told (particle board free), and I had no confidence in the company, should I have a problem in the future with the furniture.

My baby is due in 3 weeks, leaving us very little time to do our research, find a reputable company, purchase new baby furniture, and have it delivered to our home. They have left us in a very difficult situation. Maybe they were counting on our time constraint, and hoping to cash in on it. We were lied to about the quality of the furniture, the delivery people attempted to deceive us, and customer service treated us horribly since they already had our money.

I provided $100 deposit and was given a scheduled delivery date of Dec 19th. Two days later, I received a call from a salesperson indicating that they no longer want to honor the pricing/contract and in fact, charge an extra $100. To my disappointment, I asked to speak to the General Mgr (Walter Gosh) who was very unprofessional. Instead of trying to understand the situation, he immediately placed blame and insinuated that I did not allow his employees to check the price before signing the contract. I was appalled by his remarks and asked to speak to the owner of the company to discuss the matter. He assured me that they could follow-up with an answer within 12 hours. I did not receive a call until 48 hours later. Only to find out that Walter and the owner will not honor the contract and the best they could do was take $50 off from the price.

My husband and I ordered baby furniture and everything was satisfactory until it came to delivery. I took a vacation day to be home for the delivery. I called to make sure we were on the schedule. When I reached Jessica at the Paterson location (I used the prompts to connect to delivery), she was surprised that I was on the schedule and indicated that I was not. She promised to call me right back to confirm that I was getting the delivery as promised on 10/20/06, but never called me back. Since Jessica never called back, I followed-up with 3 additional messages to her in addition to the first I left where she never called me back; I was only lucky to catch her the one time because I called repeatedly. Then I called the Pine Brook store. Although a woman helped me, she couldn't get a hold of the driver or confirm I was on the schedule because we were suppopse to deal with Paterson.

I had no confidence that we were getting the delivery and at that point, I was so disgusted with their customer service. My main concern was knowing that they were coming on the scheduled date but I couldn't even get confirmation on that. When finally the Pine Brook store got a hold of the driver in the afternoon, she couldn't give me an idea as to when they would show up. The receipt indicates by 4pm. My desire now was to get a refund. That is a decision made only by Ed Kloss, the owner. He said that we would need to pay a $200 restocking fee and refused to give us a full refund. He has no business manner and no appreciation for customer service. He would not let me speak and would only reiterate (incorrectly) his delivery policy and make analogies to pizza deliveries and getting speeding tickets on Route 80 (not sure why).

My recommendation to anyone purchasing baby furniture is to NOT use this retailer. If your desire is to be treated poorly and with true disrespect, then go ahead and go there.

I have read through many complaints about Crib & Teen City on this site and noticed that the company responded suggesting that these complaints are phoney. Here is a case that I am currently trying to get resolved. I placed order for two sets of teen bedroom sets on 03/26/2006 and made the mistake of paying for them in full. The estimated delivery date for both sets was 8 weeks and to their credit they did deliver one Stanley set in late May (acceptable even though technically they went past the estimated date). I am still waiting for the second set and this is where this company's customer policy shows its problems: 1. To get the first set delivered we had to call several times with no response from what appears to be a sole employee that deals with sales, customer service (including order status), etc., When this employee finally responded she claimed they did not understand the messages to call back promptly. 2. Couple of weeks go by and I call for the status on the second set. Having made several phone calls, I now know they deliberately do not respond to the extension that corrsponds to customer service. So I try and hit sales (because that usually gets attention) and sure enough the call is transfered to the same individual! 3. The initial tendency on this employee's part was to dismiss the call as quickly as possible stating that the furniture is not in. When I insisted on getting the phone number of the manufacturer who may have the accurate status, the employee puts me on hold for several minutes and comes back stating that only the bed is not in and it should be in within a week and a half. I requested the employee call me back at the end of the 1 1/2 week period and let me know the status. 4. It is now well past 2 weeks and there is NO phone call from this company. I called the office and tried both customer service and sales. The employee is out today and I have left a voice mail requesting a return call tomorrow. Let's see how they respond now. While I do understand that there can be delay in the overall supply chain starting with the manufacturer, what is not acceptable is lack of prompt customer service. Clearly, the company officials are not bothered about it since they dismiss all the complaints on this website. They most certainly are not going to get my future business. I have bought from them 4 years ago and I don't think the situation was the same.

I am now approaching three months from the original date of completely paid order.

I've been having problems with this company, yes CRIB & TEEN CITY, that are too numerous to mention. What it boils down to is that there is ABSOLUTLEY no follow through whatsoever when you have a customer service issue, as described in earlier posts. I'd also like to address the response from the President of CRIB & TEEN CITY recently. Contrary to your belief, I am confident that people are not confusing company names (see CRIB & TEEN CITY Responds) if they've had the same unpleasant experiences that I've had. Mr. Kloss, for starters, I would encourage you to contact your Springfield NJ store today - May 12th -and inquire as to the problems with a Costello customer that have yet to be resolved after 2 months.

I ordered a crib and dresser combo on August 5th 2005. I was due in December. When I placed the order I was told that both items were in stock and that they would set up delivery in 8 weeks. 8 weeks rolled around, and no one called so I called to find out that my dresser was now "discontinued". This story held true for 2 days. I then kept calling to find out what would happen.

Second story was that it was not discontinued, but out of stock. it was on order, but the company that makes it only ships when they have a full truck. I was told that it was being shipped from the company on October 25 and to call to set up delivery on Nov 1st. When I called November 1st I was told that the dresser did not come in and that it would be another 2 weeks.

Now, 4 weeks prior I was offered a floor sample. This would be okay, however I would not be offered a discount because if I bought a floor sample it would null and void the combo deal I had originally agreed to. So instead of $1199 for the crib, dresser, mattress and changing pad, I would have to pay the full price of the crib, plus the mattress, changing pad and the oh so discounted ($100 to $200) dresser. saving me about $1.00.

So at this point I would have to wait 2 more weeks. After calling numerous times I was told that I could have my crib delivered, but I would have to pay the full price of the crib and delivery. (keep in mind I have already left a $500 deposit) so at this point I lost it and decided that I am going to cancel my order.

I asked if that was a possibilty and was told yes twice. When I call to do so, I all of a sudden need an authorization to get my money back. Then I get a second phone call saying "do you just want to wait until the next day beacuse it might be on the truck?" Are these people kidding me, what truck? When did this truck appear.

Turns out that on Oct 25 a truck did leave Utah, did arrive in New Jersey and was sitting there. They needed to unpack it and are not sure if my dresser is on it. Now that cannot be possible and why did no one mention this truck all day? So now i sit here waiting for a phone call that I know will never come letting me know if I can cancel or if my dresser is in fact somewhere in the state.

I wish i had read all these other complaints before I went there. The company has responded by saying the complaints are old. Not mine.

I bought a Cannalli 4 in 1 crib (Claudia model to be exact). This crib was supposed to convert from a crib to a toddler bed (2) to a daybed (3) and then to a full size bed (4) get it 4 in 1 . When my daughter was old enough to get out of the crib, I had no directions. I called the store and they told me to take the front gate off. This left close to 18 inches from the top of the mattress to the floor.

I asked where the bed rails were and they told me there were none. They told me to take off the wheels. OK, so I did and that took the 18 inches to about 16 inches. Still high enough for my daughter to be injured if she fell out while sleeping.

I asked what the difference was between the toddler bed (2) and daybed (3) and they told me it was the same thing? So how is this a 4 in 1. Why does the crib come with no directions? Why did they tell me to buy the 4 in 1 instead of the 3 in 1?

Now after spending a considerable amount of money on this bedroom set that my daughter cannot use, I either have to buy an ugly bed rail (which by the way I cannot use unless I put plywood between the mattress spring and the matress) or I have to go out and do it right and spend more money on a toddler bed. Where is the value here?

We ordered our baby furniture on April 15, 2005; the store set a delivery date of 12 weeks. It is now 18 weeks later and we still don't have it. Every week we are promised that it will arrive one or two weeks later, and we still have no furniture. Our baby is due this week and this is the last thing new parents need.

Our alternative is to cancel this order and shop at another store, but that will take another 12 weeks. Or we could keep waiting indefinitely in hope they might one day deliver? Not sure what to do at this point.

I bought a Stanley Starlight bed for my five-year-old daughter on June 14, 2005, including twin captain's bed, drawer dresser, twin mattress and etc for a total cost of $1752.84. I put a deposit of $852.84. I asked the salesperson if it was possible to deliver the items in four weeks, she says OK, she will put in writing. (She wrote "RUSH" om my receipt and promised me that I will have the items in four weeks.

On July 13, 2005 I called the salesperson to check if they will be making the delivery, she told me NO, there was a problem with my order, but they promised to deliver it on July 16, 2005. It was a little later than what we have agreed upon. Also I was planning to travel to Europe on July 17, 2005 to join my husbad there. When the delivery arrived on July 16, 2005, some of the items were broken, the delivery people suggested that I should take whatever is good but they will bring the other items on a later date.

I said NO, so they took whatever they have brought to me and left. After that I decided to go to Crib & Teen City to speak to my salesperson, who was unable to help me at all. When the manger of the store came to speak to me he said that some of the items were left at mu house, which was not true.

After a 15-minute discussion and arguing that I wanted a refund, he called the police. The officer who came asked me to leave the store. They were very rude, they threatened me with everything, arrest, take my daughter to DFYS, disordely conduct, they followed me for 10 minutes when I was leaving the store.

I dealt with this store several years ago, before my daughter was born. At the time I was ordering a whole bedroom set for my older son and a new crib for my daughter. And on this occasion in 2001, it was nothing short of a nightmare. It took six MONTHS for the furniture to come in (as opposed to the 6-8 WEEKS we were promised) With great caution we went back to the store in March 2005 and based on what we were told - we agreed to buy another bed from them.

I will NEVER shop at this store again... Again we were promised the furniture in 6-8 weeks - after 8 weeks and no news from the store, we contacted them. At this time they misled us again, stating that they had called and spoken to me and told me all about a "mishap" with the original order. NO ONE ever called me. Then, when speaking with someone in the warehouse I was told that the furniture was already picked up and the only thing they had left was the headboard!

Ok, since I never picked up the furniture, who did? OH, no - it wasn't picked up the order was placed incorrectly originally - and only the headboard was ordered....when they realized the mistake, the rest of the bed was ordered - a month after the original purchase date - and no phone calls from anyone to tell us what happened.

Now, we are promised a discount on the furniture and that it will be in, in 2-3 more weeks. 3 weeks goes by - still no phone calls - we call the store again. Now, after we've talked to Gary, our salesperson - who's supposed to be the manager of the store; and Alex, who took our calls because Gary wasn't in, and oh by the way - he's supposed to be the manager of the store too - and now we are dealing with SAM - who is also the manager of the store....he swears that the furniture is on it's way - it will be in the warehouse the following week - and he will make sure that the furniture is in the store the next week for pick up.

The following week we get a call from the warehouse - they want to arrange for the pick up of the headboard. What about the rest of the bed. Oh yeah, they do have that too - but the truck is full - they can't ship to the store for at least another week and a 1/2. Ok - now I'm waiting 14 weeks and I still don't have a bed - but we call Sam again and he's going to the warehouse the next day - he will make sure that the bed is on the truck - or he will bring it back himself.

Had we been told originally that the furniture would take 12 weeks to arrive - none of this would have been an issue. Had the company contacted us to admit their mistake - none of this would have been an issue. How do you wait 8 weeks for furniture and then cancel your order - when you need the furniture - and going somewhere else would mean you'd have to wait another 8-12 weeks? The company makes you pay in full up front - so there is absolutely no leverage - you're stuck - unless you can afford to wait another couple months.

As for the company's response - about the entries being old - well guess what - if they weren't TRUE, maybe they would be removed - but since the company has NOT in any way shape or form cleaned up their act - why should the old entries be removed? If the company made some effort to improve their service, then I could see the entries being removed. It's unfortunate that more people don't have access to this information and because of this people continue to shop with this company - and continue to be lied to and receive horrendous service. I am writing here to hopefully get the company to improve on their service - but until they do - I think people should NOT shop with them.

I for one will NEVER shop with them again - and I will be sure to tell everyone I know - in every way that I know - NOT to shop with them.

My mother and I saw a crib set which looked exactly like the set we saw at Bellini for $1,000 less. Needless to say, you get what you pay for- or don't in this case! We gave our $100.00 deposit and were told someone would be calling within 6 - 10 weeks to schedule delivery. My child was born and suddenly I realized the 10 week promisory date had come and gone and they were 2 weeks overdue in calling me. I called the store and waited almost 2 hours for a call back because they had to look up my order number (they're not computerized in 2005)!

They then proceeded to give me the number to the warehouse/delivery center and basically left me on my own. I called the distribution center and was told the furniture had been there all along and delivery was set up for the following week. Surprise, surprise- the day before the scheduled delivery they called to tell me a piece of the set was missing. I asked to have the remaining pieced delivered and they agreed, only to call back several hours later to tell me the furniture was in the wrong color. Since my daughter was still in a bassinett I figured the world wouldn't come to a screeching halt and I agreed to wait the 10 - 14 days for the ammended order.

2 weeks later I called and left messages for 4 days before anyone called me back! They proceeded to tell me that the furniture wasn't in and that they would get back to me within 24 hours. For the next 2 weeks I called daily and not once did a live person pick up! Not once were my messages returned. Finally, they called to set up delivery (now 8 weeks late). When I told them how unhappy I was they didn't even apologize or offer to discount the purchase for my inconvenience. (By the way, my daughter had been sleeping in a bassinett in our room, however, her makeshift changing table and dresser were in the living room!)

I finally told them I'd rather forefit my deposit than have any further dealings with them and immediately they took off the 95.00 delivery & assembly charge. I was still tempted to cancel my order, however, I wanted furniture in my daughters room asap and I set a delivery date.

At last, the truck arrived at 4:30 (I was told betewwn 8 and 4) and after repeated requests the delivery men still couldn't wipe their feet on the 3 mats I set up (it was pouring rain outside). They also took the furniture out of the empty truck to cut the boxes in the dirveway (in the rain) and brought wet furniture into my home which I had to wipe down!!! And since it was so dark I failed to realize that the antique white furniture I had ordered was delivered in vanilla!!! It absolutely looks awful against my wall color and I can't imagine what they'll have to say, if anyone ever calls me back! Save your sanity and spend a bit extra for Bellini. Next time I will.

I purchased over $3000 worth of furniture for my new baby. When they delivered it April 12, 2004 the delivery man broke the dresser door. He told me to take the broken draw to the store - which was over an hour away - and ask them to give me the display door so I wouldn't have to wait. By the way the tall armoire I bought it also slanted - but I didn't realize that till it was too late. Anyway - like a moron I did what he said only to find out that the show room door can not be used because they are drilled for the specific dresser they are mounted to.

I called their "customer service" to complain and they said they would have the delivery dept. call me to schedule the delivery of a new door. They never called me. I called this Debbie person about 4 times before I actually got her on the phone. She scheduled me. The man came and fixed the door. My son was due in July of 2004. In June of 2004 I noticed there were paint chips on the floor all around his crib. I have the white Claudia model. In a panic I called the East Brunswick location where I purchased the set. They told me they couldn't help me I had to call the customer service dept. Again, I contacted them but of course no one returned my call.

After a few days of leaving messages in all but tears I finally got another human being again - it was Debbie - who I thought they said only handled Delivery. Anyway I told her my problem and she said she would call me back with a time they can come to repair it. I told her I don't see how they could repair paint chipping off and that I wanted a new crib. She said OK they would send me a new crib.

When the delivery guy came he looked at the paint chip areas and said all he had to do was replace the two sides - that's where the paint was coming from - every time I slide the bar the paint would chip off. He said this was common and not a big deal. I said it’s not a big deal to him but when my child is crawling around eating the paint chips it would be a huge deal for me. I asked about the new crib he said no - it didn't warrant one. When I told him about being told I would get a new one he said: they just tell a person that because I come with a whole new crib but if I can repair pieces of it they would rather I do that". While he was there I showed him my lopsided armoire, he told me it was the floor.

I also showed him how he didn't screw the changing pad onto the changing dresser and he said it was OK the way it was - it was sturdy.

Anyway fast forward to March of 2005. My son is 8 months old and the crib set not even a year old yet. I drop the mattress down to the lowest rung. The slide bar is now stuck in the up position and the paint chips have mysteriously returned. I cannot put my own son to bed at night without half dropping him in the crib. Thank God my husband is 6 ft. 2 so he can do it for me - every night. I can only reach my son if he is sitting up- if I reach in to grab him I almost fall in!

I called the store again and was told to call "customer service". I called and left a message. They did not return the call - big surprise. I called them three times before I happened upon a human being who actually answered. This time Debbie decides that she really only handles delivery and forwards me to Shelly - who is probably the worse person I have ever dealt with in my life. I told Shelly - as I had said in my three messages - that it is a safety issue for both the paint chips and the bar not going down. She asked me for my receipt number and for the last time they were at my house doing repairs. I told her I had to find the receipt and that I couldn't recall the last time they were t the house exactly - they were there so often. She said she had to thumb through a couple thousand receipts and she would get back to me. I found mine so I called her back and gave her the invoice number. She said she would get all the info and call me back.

More than 48 hours later I again call her. She said Oh yeah I was going to call you to tell you I can't find your receipt. I told her I gave her the number she said it doesn't help because they file them by the last time they were at the house. I said you are kidding me right? I have to do your tracking for you? She said no, you just have to know when we were there. If I don't know the exact day of when they were there she couldn't help me. I said you do understand this is a severe safety issue right? She said not her problem!

I told her I would have to get Lawyers involved she said don't threaten me - I said I am not I am warning you that this is what will happen. She said - and I quote: “Look this is not my problem - it is yours, if you feel the need to get lawyers involved than so be it". I said you are kidding me with this attitude right? Give me a supervisor. After leaving me on hold for exactly 4 and half minutes I got a message for Gina – her message says she is either away from her desk or on another call but she will call you back before 5 pm. I left Gina a message and asked her to please call me back it was a safety issue concerning a crib - she has yet to call me. I have since contacted a lawyer.

My husband and I ordered furniture about 2 months ago. We set up a delivery date for Nov. 2. Well come that day the drivers arrive and proceed to tell us we have everything but the crib! DUH!!!! I refused to pay for undelivered furniture. Well, not only were my husband and I inconvenienced form taking a day off of work but my husband then had to go back to the bank to get another certified check for 4 out of the 5 pieces which we decided we would keep.

Mind you we never received a phone call from anyone regarding the missing crib. Jessica tells us we will have a delivery for Friday. Then we get a phone call back saying they cant. I said what do you do for your customers, she said she cant do a thing. Nice right! Customers obviously come last! Well after arguing with her and then contacting the Scarsdale store where we made our purchase (RUDE PEOPLE), we managed to get the delivery fee waved, Woopie doo, after we paid over $3000. dollars! No discount!

Well it gets better. We set up a new delivery date for Nov. 9 and they come but PROBLEM (Whata Surprise) the crib was damaged! By the way did I mention that I am a week away from my due date! So you can imagine how I am feeling! So now we talk to Gina agin (manager) who could care less! Now she tells me Friday. Meanwhile they dont deliver to New York Friday but she said they will! Let me not hold my breath! Another day without out pay from work, and then theres there "Great Time Frame" 8-6.