I ordered an area rug from CB with color espresso asimi. We recently found it is shedding tremendous amounts of a white, silica-like dust. This is not dirt from the environment, it's coming from the rug, possibly it's the latex backing breaking down. This is not good for respiratory health. Unfortunately we didn't realize this within 30 days so they will probably do nothing about it.
Consumer Complaints & Reviews
We ordered a sectional from our salesperson, Chris, at the Manhasset store. The delivery time frame we were given was 12 to 14 weeks, with a possible earlier date if the fabric was in stock. 14 weeks has come and gone and no couch has been seen. I have been in touch with customer service whose attitude was anything but helpful. They basically said that the delivery time we were given was but an estimate and did not know when the furniture would arrive. They did tell me it was coming from North Carolina and it would take two weeks to get here upon completion. I guess they must walk it up 95. When I consulted my salesperson at the store, he was almost as frustrated as I was as he does not get paid until the merchandise is delivered. He then took out a pile of orders that were in the same state as mine.
This is no way to do business. If they had told me up front that delivery was anything but guaranteed, I could have chosen to go elsewhere. Now I have waited almost 4 months and if I cancel I will have to wait for another couch. Their customer service people need to look up their job description as the only service they provide is lip. I would be very hesitant to buy anything from this organization that is not "in stock" as they cannot seem to deliver on anything other then those items.
