Complain about a product or service

Craftmatic Beds

Sam of Hermiston, OR May 2, 2009

Several years ago we were high pressured into buying twin Craftsmatic beds in excess of 6000 to replace our old king bed. I won't repeat the criminal techniques this company uses to sell their product for over twice a realistic value because thousands of complaints, several lawsuits, state and federal investigations, and now a senate investigation addresses these issues. The problem I have encountered was getting this outfit to resolve problems with squeaky nylon bearing at pivot joints. When they came out they used WD 40 on the joints which was only temporary and collected dust making a greasy mess under the bed. The problem finally resolved when the bearing wore enough and loosened up. I found the company service reps very rude and trying to paint themselves as victims. Anyway that was a few years ago. The beds worked out fine for my inner ear problem since I have to sleep with my upper body elevated. I wish I had bought from a different company that charged a fair price and offered replacement parts. My current complaint is the controls have worn out and don't work due to bad connections. I want to purchase new controls, but the phone numbers I had for repair are no longer in service. One toll free numbers says to call another number and pay 5.49 a minute.

I finally found a toll free numbers that you have to leave a message on for consumer relations for Contour beds. I have yet to get a call back. Another complaint is we never got replacement mattresses as promised in a year trial period. Another complaint is the joke of a massage device they charge hundreds for with the fraudulent idea it gives you the same feeling the back massage they give you with their criminal sales interrogation does. Their website gives no information on how to get replacement parts or have them honor the lifetime warranty on the motors. I am in favor of a federal lawsuit against these criminals demanding that they refund at least half the purchase price to everyone that has purchased one of their beds and give a contact toll free number on all their ads and offer replacement parts at a fair fixed price or refund all the purchase price of the beds. The owners of this company need to serve some federal jail time for premeditated fraud. Why has this company been allowed to continue? Does anyone know where to get replacement parts or how I can sue for money back to repair the beds without cost to me for the lawsuit? I have no problem paying a fair price for replacement parts, but one would think for 6000 these beds would last at least 20 years. It needs to be published on the internet that if you ask the sales rep or "hit person" to leave they must do so immediately or you need to call the police and have them removed. Any elderly should always have another person present when these crooks show up. Also many stores carry adjustable beds from reputable manufactors now and they offer trial periods, etc. Craftsmatic or Contour or whatever name they switch too, should be exposed on National TV, newspapers, and the internet. They have to crease to exist.

Patricia of Rancho CORDOVA, CA April 27, 2009

I foolishly sent in a postcard saying "win a Craftmatic bed". Before I know it is A scam a saleswoman was at my door. She stayed over 4 hours badgering me & using the tactic of the price is lowered for this sales campaign only.I was so exhausted I agreed to buy a full sized bed for 3990.00 which I could ill afford. This was on a Friday. She told me the bed would be delivered the following Monday. I told her I needed more time to get rid of my current bed. NO she said, they had a schedule to keep and the bed had to be delivered that day. I was never told I had a trial period. To make a long story short the bed arrived in 3 days & I had nowhere to put it. The men refused to take it back and squeezed it in my garage. A month later they came back and set it up.

Since then I have not had a decent nights sleep. I have fallen off the mattress twice & been stuck on the floor until help came. The mattress is too hard & hurts the joints that come in contact. When I complained of this to the company their attitude was this was not their problem. I was forced to spend another 200 for a thick foam pad to try and make it softer. I just tried to make the best of it. But now the mechanical part is not working. It is dead, not moving up or down and no massage. I cannot find a phone # to call for service either on line or phone information. I am still paying off this stupid bed & it is hurting me physically & financially. I do not know what recourse I have. If you have any suggestions I am looking forward to hearing them. Please stop these people from preying on the elderly and disabled. (I am both)

Louissaint of Auburndale, FL March 17, 2009

Louissaint of Auburndale FL (03/17/09)
On January 2008 I purchased a Crafmatic bed for over 6000 dollars. My Wife was in a recent accident from her job and she was in a lot of pain. I saw the Craftmatic bed advertisement om tv and on the internet so I signed up for a free demonstration. Well to make a long story short I found myself being pressured into 6000.00 in debt with a monthly bill of 325.00 and a broken bed. As for 500 shopping certificate we could never use it because on the WAshopping .com there is nothing worth the amount of shipping and handling charges being offered. I' am tired of people taking advantage of me and my hard earned money. If anyone out there knows about a lawsuit going on against this company please blog about it. I want my money back.

I am currently seeking debt consultant help cause I can't pay them. My wife's back did not improve and I have a broken bed that I' am stuck with.

Rob of Shelton, WA March 9, 2009

Rob of Shelton WA (03/09/09)
the bed a piece of junk...finally last night had the head up, it broke! won't go up anymore.....they said it would get rid of back pain never did.... don't buy one of these..

messed my pajamas !

Cora of Philadelphia, PA March 6, 2009

Cora of Philadelphia PA (03/06/09)
While trying to find a phone number for Craftmatic Beds over the internet, I ran across the Consumer Complaints and this form. I never thought that I would hear that so many folks are experiencing the same problems I did with Craftmatic Beds. After reading a few of them I was anxious to share my story also. I've been in a very desparate situation since I purchased my queen size Craftmatic bed on 2/5/2005. Eventhough I told the two delivery men that I thought that the bed looked lopsided they didn't seem to think that it was much of an issue.

I called customer service and told them that my bed was lopsided and that I was not comfortable sleeping in it. I spoke to a lady for whom stated her name was Leah. She told me to turn the mattress over and switch the bottom to the top for which I did with a struggle. This did not work. They really gave me the impression that they did not want to be bothered. What I did to make the bed somewhat even, I took two throw pillows and put them between the two matresses on the left side of the bed. (the pillows are still there...looking disgraceful). I have not felt comfortable in the bed since the purchase.

I am still trying to figure out how to get in touch with them to correct this issue. I was interviewing a client at the Dept. of Public Welfare about 6-8 months ago who told me that he had worked for Craftmatic Beds prior to the company's move to Maryland and change of name. I beleive their name now is TriState Bedding. I don't know if this is the exact name given to me by my client. I happened to tell him that I have not had a good night's rest since the purchase. He said that he beleived me and that he was one of the workers who put the beds together. He told me that the materials that was used and sold to the clients of Craftmatic Beds was not always new and that the bed(s) were often refurbished.

Of course that conversation made me once again feel the anger and pain from sleepless nights that I have endured for the past four years. He agreed at that time to give me the support I needed if and when I could bring this matter before consumer rights. I beleive I have many more problems than I had before I purchased the bed.

I struggled to make my timely monthly payments for this 2083.20 bed. For years I have heard and seen the articles advertising Craftmatic Beds. What a disappointment! Since the purchase, I've seen an Orthopedic doctor, attended the sleep center for which I have been diagnosed with the restless leg syndrome. Went to aquatic therapy for fibromalgia, etc. I know I'm not as productive as I should be on my job because of lack of sleep. I don't want to invest in another bed because I'm not that financial and I'm hopeful that there will be a good ending to this story.

Wanda of Marble Hill, MO March 5, 2009

Wanda of Marble Hill MO (03/05/09)
we were looking to buy a bed, and had called several different companies, when we called craftmatic, i told them that my husband and i both had health problems, and they listened and promised that their bed would help us, and explained to us why their bed would be better then select comfort and tempurpetic, thenwhen we decided that we may be interested the rep, talked us into a King size bed said it would be better for us and would cost the same as a queen,

when i found out that the king was actually 2 twins pushed together, i was concerned and told the rep that my husband and i slept close together and that i was concerned that the gap between the 2 beds would not work for us , he said he and his wife had the same bed and that we would never noticed the gap, and that the queen would not work for us because if i wanted to raise my side of the bed it would also raise my husbands side. this mad sense to me then, but i still questioned him about the gap, he promised then again that we would not notice it,

i trusted this after he said try it for 30 days and see how it worked, we made 2 checks out one was down payment the other half was to be paid in full at the day we got the bed. i've had to have my mattress changed they did send me 1 but never recieved one for my husband or any more for me when i had called and told them that I couldnt sleep on the 2nd one either after about a week and that my husband never got his replacement mattress they assured me that my husbands was on it way and that i need to give mine at least 30 day,

 i kept calling them with no answer now we are stuck with a bed that we gave almost 6,000.00 for and can't use it, the mattresses are sagging in the middle, and all around uncomfortable our backs hurt worse and we both feel we've been ripped off, when i called to tell them that our mattresses was sagging they wanted me to buy new ones ha/ha as if they didnt get enough from us already, then they changed their name to comfort somthing or another and called me wanting to set appointment to sell me another bed. i told them i already had one that i couldnt sleep on and for them to take me off their call list and that i was on the Missouri no call list and they told me to stop sending them post cards requesting infomation on their beds, we argured on the phone for a few min. about this and the woman was very rude and then hung up on me.

we were desperate for a bed that we could sleep on and was told verbally that we could try this bed for 30 days and we paid cash for it (like dummies) but couldnt really afford to make payment and used income taxes now we are stuck with a bed that we cannot sleep on and that is stacked in a spare room until we figure out what to do with it, we feel we were taken advantage of and have made several trips to caropratic.

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