Complain about a product or service

Craftmatic Beds

Sandra of Atmore, AL August 3, 2006

Sandra of Atmore AL (08/03/06)
In July I saw Craftmatics ad. on t.v. I called to enter in sweepstakes and to get information on buying bed.A few days later a Burl Mahl contacted me to set up an appointment to come to my home.I honestly felt it would be safe to allow him in my home. This would be the first salesman I have ever let in my home.

Soon after he arrived he began to ask very personal questions. Did I have a boyfriend? Did I live alone? Would I enjoy having my hair,nails done? He only called me 'lady' never using my name.Whenever I tried to interupt him he would tell me I needed to hush. He said I must be Attention Deficient. He said he was a multi-millionaire who only works for Craftmatic whenever it suited him. He said he is in the process of buying several restaurants in Atmore, and Bay Minette. He owns several race horses who has made him millions. He is a famous chef who would love to come to my home and cook for me. He is a pro playing a piano. I was getting more scared by the minute. This went on for almost 4 hours. When I thought it couldnt get worse he got up and said Lady I want you to see this. He pulled his shirt up and proceded to explain how much weight he had lost and how good he thought he looked.

That night he started calling my home. I wouldnt answer the phone because i saw on caller ID it was him. Later he started blocking his number. I think Craftmatic is fully responsible and Im very scared if he is fired what will he do to me and my daughter.

Barbara of Richmond,, VA July 17, 2006

Barbara of Richmond, VA (07/17/06)
Linda suffers from MS and is virtually completely invalid. As such, Linda depends on her special bed, which she purchased about 14 years ago from Craftmatic. In April of this year, Linda contacted Craftmatic for a service and repair and was told that the charge for this would be 440.47 The repairman of Craftmatic showed up on April 20th and told her that this older bed needed a different size board (piece of wood), which needed to be ordered. Since then, we have contacted Craftmatic several times and they have visited Linda once more on June 9th.

At that visit , she was - once again - told that she needed a new footboard and thighboard. Since I am a part-time caregiver for Linda, I have contacted Craftmatic on her behalf and spoken to various people about this problem. However, despite all their promises, we still have no idea if and when they will finally repair her bed. It is now July 17th and we are truly disappointed in this company's lack of responsibility. 

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