Complain about a product or service

Craftmatic Beds

David of Deltona, FL October 15, 2009

We purchased a bed from them because of my spinal stenosis we purchased it on 9-6-06 the mattress is so uncomfortable, the mattress is sagging in the middle, can not sleep good at all. I was told that we had a 15 year warranty on this mattress but to replace it, it would cost 400 We paid over 3000.00 for this bed and I do not think we should pay for a replacement when there is a warranty.

Patricia of Gulfport, FL October 13, 2009

I also purchased bed due to hernia and cevical injuries. Within 6 months the remote broke they brought a new one and said normally this would cost you alot. They took 2 days of different scheduling to get them out. Now the bed in caveing in in the middle of the mattress and is very uncomfortable. I still have all my paper work but don't need the stress to see about another mattress that won't cost me a fortune I don't have but my massage still works. They came out but it was like begging them for it.

H. Elaine of WENDELL, NC August 26, 2009

We bought our bed in 2005. We only had the bed a short time when we had to have the hand control replaced. All the hype about the good of owning a Craftmatic bed went out the window shortly after purchasing it. I even email all the people who I gave as maybe wanting one and advised against it. It has never releived my back pain, as I was assured it would.

About 2 years ago, the control or something went out and the bed has been in a rised position ever since because it would cost over 100's just to have someone step into our house to check it out, not counting the cost of fixing or replacing whatever the cause.

When the man first came in he said we would be entered into a sweepstakes for a free bed, when I questioned him on this he just laughed. I don't believe there was any sort of sweepstaked going on, it too, was just a come on for us to let him into the house to give us all the lies he could to sell us on the bed.

Margie of Jasper, IN August 25, 2009

We purchased a Monaco Craftmatic Adjustable with the massage & heat in 2003. Not cheap - more than I ever thought I would pay for a bed, but we were really impressed by the sales pitch & warranty. The mattress binding has come unsewn & our warranty paperwork states that the Monaco has a lifetime warranty on the mattress. The company says they do not honor that.

How can they get away with that. I have it in writing, which they asked me to fax to them to verify, but still said they wouldn't honor the warranty. They said our only option would be to PURCHASE a new mattress.

The kicker is that we have the bed in our spare bedroom for guests because we found it extremely uncomfortable but couldn't bear to get rid of it because we paid so much for it. We new we couldn't possibly recoop the amount paid for the piece. It gets used very seldom. Imagine if it got used on a nightly basis. I shudder to think what kind of shape it would be in. I wouldn't recommend one to anybody.

Carolyn of Kosciusko, MS August 14, 2009

We purchased a King size Craftmatic bed with a life time warranty in 2004. the remote motor went out about a year ago and we called and were told Contour had bought them out so they sent out 2 nice young men that had a special tool that fixed it in 2 seconds and charged us 165.00 for the service call. but told us it was supposed to cost alot more but they would make up somthing so we only had to pay the 165.00. Now both sides have gone out and I cannot even get a new # for them.

Michelle of Battle Creek, MI August 11, 2009

My Mother invested in a craftmatic bed and has been unable to sleep in it since the purchase, the mattress was too hard and the bed too short. When she contacted the company for a refund she was told they cannot refund the beds. I think this is a load of crap, she sleeps in a lift chair and still here sits this bed nothing but an eye sore.

charlie of pasadena, TX August 7, 2009

I called and got Adjustable Beds instead. Craftmatic is out of biz and they want a 125.00 plus tax and handling for a simple featured remote. The bed has a serious problem on closing up at both ends at any given time without notice. I asked a question this and got a frank... almost rude reply.... " A service charge is 150.00 plus parts and 100.00 per hour labor." I hung up and will trash this one for a certified hospital bed for my mom.

nikki of malabar, FL July 29, 2009

86 year old woman that i look after and love like a mother,, bought a bed in or around 03 prior to the 04 hurricanes in fl. she is on a fixed income , thank god has military ins. but whatever she gets the first of the month goes to bills etc, and by the middle of the month she has no left for food ,, this is just how she is,,, i wish i were able to help her more , i just cant,,, any way her bed and her home were destroyed in the hurricanes of 04 , so after that she then could afford things even less, so now she recently got a phone call claiming to be a lawyer .. (clearly it was from a collection agency ,, this guy told her if she did not make arragements ,, that they could take her house,, she is 86,,, she is believing this,,she is scared to death that this could happen .so she gave him her checking account # and agreed for them to take out monthly to pay this off.

robert of mount juliet, TN July 24, 2009

my bed has been stuck in the up posittion and will not move. It doesn't work and I can't sleep at night.I was told it would cost one hundred dollars plus to get it fixed. I am laid off from work and can't afford to haveit fixed right now. I hate to even go to bed at night because it hurts to go to sleep if I get any sleep at all.

Phillip of avondale, AZ July 22, 2009

I got a call from craftmatic that they were going to be in our area and would like to stop by to show us info on the beds. the apointment was for 6 pm but when no one showed up i contacted the comapny and got a real nasty person who told me they had no one in our area. i was not only mad i suggest no one use that company again. they don't know what is going on in their own sales offices.

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