Craftmatic Beds

Upon becoming disabled in 2004, I spent $8000 to get a top of the line split king Craftmatic bed. A few years ago, the motor quit on my massager. I contacted Contour and I had to send them the old motor and $30 and I got the replacement. It's now gone out again and I called them for the replacement (which is under a lifetime warranty) and they informed me they were no longer honoring Craftmatic warranties and the motor would be $149 plus shipping. They said now that Craftmatic is back in business they are no longer honoring the warranties that they were honoring when Craftmatic was "out of business!"

I then called Craftmatic who informed me that Contour is handling their warranties. And around and around and back and forth I've gone with no solution to get someone to honor the warranty on this motor (which I have in writing). They should be ashamed of themselves selling such a high priced product and then not honoring the lifetime warranties, which of course is part of the sales pitch when they want you to buy one! Buyer beware!

I bought a Craftmatic Bed in 2004 with a 15 years part contract lifetime warranty. Now, it's 8 years and the remotes stop working and I cannot get service unless I pay. The contract is with Craftmatic/Contour Organization Inc and they do not stand up to their contract deal.

The mattress is defective. The vibrator after two years is shot. I can't find parts. This company should be taken to task for such high prices for such cheap beds. Shame on you Craftmatic/Comfort people.

My brother and I purchased two beds, one king-size and one full-size XL. The amount paid was in excess of $8000.00. Both beds have not meet the criteria that was promised. Within 3 years, both mattresses have failed. The middle of the mattresses sag in the middle, making any support for your back redundant (one of the reasons we purchased the beds). Attempts for support from Craftmatic have been ignored. In my opinion, this is a very corrupt company. I would like to know the CEO's name and address. I would like to return his products and encourage him or her to "shove them up their **". I would be glad to help the process.

My parents, who I take care of now, purchased Craftmatic Beds 6 years ago. The purchase came with a lifetime warranty for the motors. Last December the motors on both beds stopped working. My father called and stated that he is not sure what happened. The lady asked him if he had a power outage in the house, and he, I am assuming said yes, (again, he is 77 and does not even remember the conversation, and remember that he called).

They told him that they are not covering the beds, that Craftmatic is out of business, and he was out of luck, and had to pay $150 for the service call, and $145 for the brain for each bed. I just called them, and spoke with a Dianne **, who is supposed to be the customer service manager, and she all but told me to stick it! I want a copy of the recorded conversation. She was nasty, would not let me speak, told me to take it up with Craftmatic themselves, that they are not covering the beds, and how dare I ask to speak with a manager.

When I asked to speak with her manager or get a name of who was over her, she told me that she would not give me that information. I informed her that I would have an attorney call, and she told me that she would not give him the information, that he can talk to their corporate attorney. Every time I tried to speak, she told me to be quiet, and that she would not speak with me, as I was not her consumer. I advised her that I am in charge of taking care of all their information. I even tried to get her to talk to Mr. or Mrs. **, and she refused to talk to them.

All we want is for them to fix the motors of the beds, that came with a lifetime warranty. When she pulled up the conversation that Mr. **, again 77 and has mesothelioma and kidney failure, she said she will not help as he said they had a power outage. I tried to explain to this nasty woman that he was not explaining it right, and to please send someone out to look at the beds. She told me fine, pay $150.00 and they would, but that they are not sending anyone, nor covering the beds!

This woman would not even let me speak, nor did she have any sort of customer service skills, nor did she care. When I asked again for her manager, she told me no, that she reports directly to the president of the company, and she was not going to give me his name, and hung up on me. At this point, the next step is a report to an attorney for taking advantage of the elderly! I do want an attorney to contact me at this point!

I am giving them a half star. I bought the Craftmatic adjustable bed in August 2011. I finally received it in on September 28, 2011. After two nights of the most uncomfortable sleep that my wife and I had, I called Craftmatic at 4 AM; I told them that I wanted to return the bed as soon as possible. At first, they told me that I could not return the bed until after 30 days. I told them that I only had it for two days and the center of the mattress already started to flatten. I also told them that I have not slept in two days; I have been sleeping in my recliner, and that in my line of work it can be hazardous, since I am a police officer for the state of Connecticut.

They connected to a man named **. He tried to wheel and deal with me. Then he tried to tell me that it was my fault that I did not give the right dimensions of my bed to his staff. He finally agreed to pick up the bed; however it costs me $552.00 to return it. It's defective. Hello! So, I get punished for a crappy bed? Please, post this, and warn other customers that this company is bogus. Someone should investigate if they are reusing old mattresses.

I purchased two Craftmatic beds on behalf of my parents. They said I could pay them directly, and had 3.5 years to pay.

First of all they, could not keep track of my initial payments and we had to prove to them that I had paid. Then despite never failing to meet a repayment, they handed my contract to a debt collection agency and I have been direct debited on top of what I am already repaying them.

These people are ** with no idea how to run a business or keep track of their own records. Over all, I would rate them as untrustworthy and next to impossible to contact when something happens. Stay away from this company!

I received a phone call from Craftmatic. They said they were entering me in a contest, not trying to sell me anything. They asked if it would be alright if they send me some info and a $500 certificate. Then, they set up an appointment to have me receive the info. A lady named Vicki showed up. She showed me a video and asking me all kinds of questions. She told me that I should have back surgery. When my doctor said not at this time, then she asked to see my bed. She immediately laid down on it with her shoes on. I have a numbered quilt, but there are not a lot of them. Then, she took my cushion off my couch and threw it on the bed. She asked me to lay down and put it under my legs. This hurt my back as I have bulging herniated discs and scoliosis. I laid down again on my bed, going on and on about health issues that I do not even have. I told her enough.

After over an hour, I asked how much her beds were. She said $159 a month to buy, no final price. I asked her again how much the beds were or to leave. She got very irate and told me $7000. She asked to use my phone. She told the person she was talking to, it was a matter of money. Then, she gave me some other prices and just used my phone again. She came down on the prices to $2500. I asked where I could try the beds to see the comfort of them. She said I could not. I had to purchase one and they would ship it. I asked her to leave. At that time, she became irate again. She would not leave. So, I told her to get out of my house, which she took her good-natured time about. She was still irate. She finally left leaving info on back exercises to do to get out of bed, which I am not sure if they would do more harm than good.

I was pressured to purchase a craftmatic bed to help my copd. I spoke with Marty Bush who told me there was a no risk 30 day guarantee, and if I was dissatisfied they would pick up the merchandise and I would receive a refund of the $4800. I paid minus a $400. shipping fee. After only one night on this bed, my husband said he felt like he was sleeping on a slab that was trying to throw him off the bed. The mattresses are shoddy and very uncomfortable. I called and told Marty that we did not want the bed, and he put us through to Eric who said that for an additional $395.00 he would send us pillowtop mattresses. I told him I would not pay another dime, and then he said that since I had paid alot for the mattress he would send new ones free of charge. I declined as my husband did not like anything about the bed.

I was transfered to Yelena Newberg the customer service manager who told me that the charge for pick up was now $495. I told her I had been told less, however I was not going to persue the issue as I just wanted the bed returned and my money refunded. I was assured that as soon as the bed was returned I would be issued a check in the amount of $4305.00. The bed was picked up two weeks ago and I did have the foresight to have the moving company sign that the beds were in good working order and now no one will return my email or call as to the status of my refund.

entered a comp to 'win a bed'but instead got a letter and brochure (nothing to do with the bed) then a phone call, offering to send a rep to show the bed - (but only on DVD) - I agreed, as they said they would send me a 'free'pillow for my participation. Instead of a 1-2 hr appt. I had the rep here for 4 hours of pressure talk ! She managed to 'convince' her boss to reduce the price from over $19,000 (yes ! for 2 beds) to just $11,225, and they even threw in an adjustable chair, as a thank you - I had to agree to that price on the day,(AND NOT TELL A SOUL, AS EVERYONE WOULD WANT ONE AT THAT PRICE) and it would be delivered within 4 days - this has increased to 8 days, (I have a 10 day cooling off period) - I told her that I wanted to compare other bed prices with diff.companies, and she became very off hand, even joking that she hoped the next customer would be easier to deal with !

We did agree to buy the beds, but no money has changed hands, and I only did that as I wanted to secure the lower price, but will be now cancelling the order, after reading all the prob. you have in the USA - I even noticed that there was another person from Perth Aust.who has put in a complaint. I am only writing this to warn other potential customers in Aust. to be careful - if you really want the bed, go for it, but price the others first. This is high pressure sales tactics, and I didnt feel comfortable with it, esp as they reduced the price so quickly when they thought I might be interested. By the way, it was for my husband who has had 4 spinal fusions, and finds sleeping a problem. We will be looking into other adjustable beds, that we can view before we buy.

We purchased a Craftmatic Bed approximately 6-8 years ago. We had the bed a short time before a technician had to come by, and he decided to change the mattress. This was done several times. After that, the motor went with the head and foot of the mattress raised and the middle sunk in. We also are elderly people. This company has taken advantage of the senior citizens. Contour or whoever purchased the company should have checked them out before purchasing them. They should be responsible for either making the beds so they work properly, or returning part of the money that was used to purchase these beds to the purchasers. I have no back problems, no problems with my legs or walking or sitting, and I fell out of this bed.

My husband (who does have problems) also fell out of this bed. This is a dangerous situation. If they cannot help these people without charging them a bundle, there should be some good lawyers willing to help bring a lawsuit against the company that purchased Craftmatic. At this point, Contour should be held responsible for what is happening with these "sorry" beds. Obviously, Contour does not care.

Purchased their very expensive king-size bed, which is really just two twins shoved together, with a "lifetime" warranty a few years ago. The mattress "heating system" was a heated mattress pad (seriously?). The massage system so loud it is annoying. But I kept the bed because I needed the elevated headboard. Now, the mattresses are totally warped, big sink holes in the center (though they were turned regularly) and the side of one slants so much that I feel like I'm falling off it. The other mattress is so broken down that when I sit on it I "hit bottom".

The company adds insult to injury by not honoring their "lifetime warranty" (not that I'd want another one of their cheap mattresses) and then my mattress added insult to injury when a wire along the edge popped out and cut my leg. We thought we were buying quality but what a joke! If there is ever a class-action suit filed against the company I'd love to be a part of it. However, selling out to Contour (or just changing the name and structure of the company), I don't even know if they could be held legally accountable.

I'm lodging this complaint for my 80-year-old father. A little over 4 years ago, he allowed a sales rep into his home. Unfortunately, I didn't know of this until after he already signed on the dotted line and had the bed delivered and set up. This bed is a joke. The mattress wore out after only maybe a couple of years. He was the only person that slept in it. This company is a rip off and they need to be shut down and punished.

My father was fortunate enough to qualify for a nice adjustable hospital bed through the VA Medical Center. And guess what? If he has any problems with it, we can call and in no time they are here. The best part is that there is no cost to him. I so wish I had been here that day. I would have told that lady to take a hike and not come back. Shame on her and every deceitful person that work or have worked for them! I hope they can sleep at night and live with their wicked deceitful selves. No judgment will come from me because God will be their judge on Judgment Day.

The first bed I purchased from Craftmatic was in 2004. The purchase price for the bed with an orthopedic mattress was $3000. This bed came with a comfortable mattress and a full-size box spring/mattress pad. No problem with the first bed.

In Aug. 2007, I had a fire in my home and I had to replace the bed. The new bed was delivered Nov. 6, 2007. When the bed was set up, I immediately asked the tech about the box spring or padding that was comparable to the size of the mattress. His response was that the design had been changed. What the bed consist of is a metal frame with a thin pad over it to support a full-size mattress, and this doesn't support the mattress. Therefore, I now have a mattress that is protruding on one side. Also, the mattress is sinking in the middle.

Approximately on the third week of Nov. 2010, I contacted Craftmatic on the same phone number I dialed in 2007 to discuss the existing problem I am having with this poorly constructed bed. At this time, I was calling to exercise the use of the lifetime warranty on the mattress that was told to me at the time of purchase. I was informed that I would have to pay $400 for a new mattress plus service fees. During this discussion, I didn't know Craftmatic was owned by Contour. I found this out upon reading the complaints on the website.

Every one of us who has purchased from Craftmatic is an elderly person on a fixed income. It is apparent that this company has deceived many seniors by not being consistent in the amount that was charged for the same bed. Also, everything about their business practices needs to be investigated.

In July 2002, my friend Clarice **, a retiree living on a fixed income, purchased an electric hospital bed from a Comfort Mobility / Craftmatic sales person after a high pressured in-home credit sales presentation without disclosing financing terms or other basic truth in lending disclosures required by law. They also failed to provide her with a contract.

The total price was $3,826 including tax and delivery. She paid $500 down and has made consistent monthly payments ranging from $66 to $179, depending on the company claims for finance charges and late fees owed, regardless that she always paid her bill on time. On some of the statements, the balance is actually higher than the previous month due to high finance charges or late fees. In the 9-1/2 years, she has paid this company between $8,000 to 10,000 and yet the current balance due is $2,330, meaning only $1,500 has been applied to the principal. I believe my friend is due a refund of at least $7,000 for the exorbitant interest paid, and also that the bed was $3,000 overpriced to begin with.

It appears that Comfort Mobility / Craftmatic has used unfair deceptive practices to induce vulnerable elderly consumers to participate in long term scams such as this. Any help you can provide would be very much appreciated.

After 6 years, I needed a new wired controller and mattress for my mom's twin size bed. Craftmatic people wanted to charge me 125 for the controller, (s&h not incl) and 540 (s&h not ncl) for the mattress. This is nothing more than a total rip-off.

This bed cost my mom more than 6000 dollars. It cost 150 to visit, while repairs are additional. I cannot afford to buy another bed or mattress. Customer service is so unprofessional. I don't want to talk to them anymore. After spending so much money on a bed, they know they can get outrageous sums for any little part the bed needs.

I filed a complaint on 10/17/10 but finally received a service call and the bed was serviced and back in working condition. We love our beds but they took 6 weeks to get it repaired; the bed needed a new controller to the tune of $l32.50 for the remote and a service call fee of $150.00 but my husband is happy to have his elevated bed back. Thanks to Craftmatic which is now Contour Beds.

After 6 years, I needed a new hand controller and mattress for our King-sized bed. Contour Beds (new owner of Craftmatic) wants to charge me $128 for the controller (S/H included) and $700 (S/H included) for the mattress. I believe that Craftmatic changed its name to get away from honoring their warranties. We really love our bed and chose to spend the $5000 for it, hoping we'd never have to buy another bed. It's funny how the Craftmatic website still exists. You'd think they would have put the new name on it letting Craftmatic customers know. Talk about deceiving!

We bought a King-sized automatic that was basically 2 twins. Each side could control their side of the bed. That was 5 yrs. ago. We hate the beds. They are so uncomfortable. I spend 80% of my time in bed. I fill no comfort in the beds. If I flip the mattress over, it keeps sliding off the frame. My husband lost his controller last year and I can't get anyone to help me. I have emailed them many times without any feedback from them. The bed we had prior to this one was more comfortable. I feel like not paying them any more to see if I can get a response.

I have back injury in three levels of my back from a work injury and later a surgery at lower back. Craftmatic was good in the beginning, I even convinced my mother to purchase a bed. She is so disappointed because she also is in a lot of pain at bedtime and in worse pain through the night. Her mattress is only a thick foam, unzip the mattress cover and there is only foam. This bed cost my mom $4000 and my bed was very close to $5000 but now I have a bed that's very painful. I have a double bed that makes me feel not only painful but like I am falling out of the bed. I flip both mattresses as instructed once each month. One bed is stuck in position. It cost $150 to visit, repairs are additional. The bed squeaks badly. I cannot afford to buy another bed or mattress. And I hate when it's time to go to bed. I use more medication because of the painful bed I sleep in. Customer service is so unprofessional I don't want to talk to them anymore. I feel worst for my mom because she's sleeping on foam that costs $4000...painful.

They call your number then hang up. The caller ID is 0882439200. I returned the missed call and get an answering machine with no company details. This is a telemarketer - Craftmatic in South Australia 1300 272386. I rang them up and gave them an earful.

Here are some articles about them "Bed seller lied on the job: ACCC. "; "Craftmatic Australia Pty Ltd - Bed company caught napping on fair trade laws".

My time was wasted and I have to pay the cost of pointless returned calls.

I have a Craftmatic 1 Adjustable bed and have had to replace the wired hand control about 2 years ago. I paid $50.00, which I thought at the time was too expensive for a lightweight, plastic plug-in controller. It lasted about a year and now, Craftmatic has been bought out by "Contour" and they want $125.00 plus $8 S/H. This is nothing more than a total ripoff. After spending $4000.00 on a bed, they know they can get outrageous sums for any little part the bed needs. Their aftermarket manipulation is dishonest and nothing more than a scam.

I bought a Craftmatic Bed for my mom in 2004. I paid $3,400 and sometime in 2006, the bed stopped in one position. The remote didn't want to do anything. My mom slept like in a bent position. She used to complain about body pains. I called to see if it could be fix it. They want to charge me $150.00 plus parts; the only warranty is the motor.

These beds are rip-offs, over-priced, poor quality and they tell you that sell sheets for them but they don't. They prey on the elderly and ill.

The first call I received, 6/22/10, at 9:23 a.m, a woman called and told me that she had a $500 gift certificate for me. She was interested to know what kind of bed I had. I told her I had a bed like CraftMatic. She wanted to know if it would be okay if she sent a salesman to our home. I told her that it would be okay. Then, on the same day, 6/22/10, at 9:4 2a.m., another woman called to verify that appointment. Then, later that morning, my husband calls me from work (he does everyday on his break time). He says that he has to work late on the day that I set that appointment up for. He said call them. I didn't even get the time to call them, and at 10:17a.m., on this same day, another woman calls from CraftMatic, again, verifying the appointment. I told her that we could not keep that appointment and we'd have to reschedule it. We did that.

When my husband got home from work, 2:30 p.m. (he works at the foundry), he told me he didn't have to work that day after all. Then, this same day, I noticed on the refrigerator, was a doctor's appointment for the same time that we rescheduled that appointment for. My husband had a near heart attack just a couple months before this and he needed a stent put in, so it was important he didn't miss this appointment with the doctor. I was going to call them back the next day, but before I was able to do so again they, CraftMatic, called me (6/23/10 at 8:34 a.m.). She was just calling to verify this new appointment. I told her that I couldn't keep that appointment. And after my husband and I had a night to sleep on it, we decided we could not afford to go into such a cash venture like this, at this time. The lady was really polite. I told her about his doctor's appointment and why, and she said, "I understand", and then we said, goodbye.

On 6/24/10, at 10:23 a.m., the salesman that we were suppose to have the appointment with calls and I told him that I've had 4 or 5 phone calls from his company already, and that I had canceled that appointment, and I told him it was because my husband had to see the doctor. He said, "I thought you canceled because of his work. Now which is it? You are a liar, aren't you Mrs. S.?! It is impossible to have that many phone calls from us! I don't believe you." At this point, I was so angry I said, "Take me off your calling list," and I hung up. At 10:24 a.m. he calls back and says, "You don't have to lie to me," and I said, "Don't you understand what I said?" And I hung up on him again. At 10:25 a.m. he calls back for the third time and says, "I'm taking you off our calling list, forever!" I said, "Thank God," and I hung up again. I was so upset when he called me for the third time. I was crying and I was shaking because I was so angry. I cannot understand how a company can hire people like this to work for them. I doubt if anything can be done because it's just my word against his and I don't even remember his name. I just have a log of the phone calls and the dates. I just wish someone could do something about getting this person fired because he absolutely should not be doing this job! He's a disgrace to humanity and he shouldn't be working with the public!

I bought a Craftmatic Bed and the board on the bottom broke. I paid for their repair man to come and fix it several months ago. Since then, we have been finding screws in the floor. I'm 83 years old and can't get down to check, so when my Son comes tomorrow he is going to get down and see if it has broken again. If it has, I want my bed fixed and no charges.

I don't remember the man's name now, but I also agreed to let a guy come by to talk to me about their beds. I have had back surgery and can't sleep all night. The guy, who said he was a preacher, lives about 70 miles north of Jackson, MS. He came out and was only supposed to be here a short time demonstrating the bed on a tape, and took forever to get rid of him. His sale tactics were awful, and just wouldn't take no for an answer. I was coming up with all kinds of payment plans and even stated he had a repossessed bed that he could sell me for about 75% less than the new one.

I stood by my guns and refused to buy that day and said I would consider it for a later purchase, after I researched the product some more. He also gave me a $500 gift certificate for my wife and I. To my dismay, the bad items they have for free are not worth the shipping and handling you have to pay to get the so called "free items". I am glad that I waited and stood my ground, and to promise people the gift certificates for useless junk, this surely should be looked into and the company held accountable for this kind of business practice.

My husband is still paying for our Craftmatic bed. A salesman came to our house and guaranteed that my back problems would be eliminated if we buy a Craftmatic bed. He showed us video and sold us the bed on discount. Prior to our purchase, I slept in the recliner because our queen-size bed kept me in pain. I should have kept that old recliner.

I was told in 1990, I had scoliosis. I never accepted the truth until after we purchased the craftmatic. That salesmen lied my back condition worsened. In January 2009, I started having problems standing my bed sagged in the middle and I could only stand for approximately minutes at a time. I had to keep switching the mattress over. My hip and lower back pained. Last month, I discovered why I couldn't stand long. I have Dypsnea, shortness of breath because the thoracic area of my spine is not located on the right side of my back. As of March of 2010, I had to start seeing a Pulmonary doctor. Last week, she said my chest x-rays are negative, my blood gas test was negative, and my spine is reducing the volume of my lungs. I have to prop my bed on the left side of the mattress will a pillow otherwise I will roll out of bed.

I have to sleep toward the middle of the bed, next to my husbands Craftmatic bed, so I want to roll out of bed again. I have fallen out of bed several time. My mattress sinks in the middle and sags to the right. The curvature of my spine sits in that spot. Until now, I thought the back situation was mostly just me. I pained in the beginning but eventually I grew use to sleeping in our new bed. My husband told me that it might not correct my spine. He was right. All of my spinal problems came home to roost last year, I tried my best to sleep in the middle of the bed next to my husband to avoid the giant sinkhold in the middle of my bed or sleep on the outer edge, but I started falling out of bed but now my bed is one-sided. The highest side is next to my husband and directly underneath the curve in my spine.

Before buying this bed I couldn't feel the curve in my spine, now it feels like my pelvis has moved up to middle of my back. If I bend over I feel it. Whenever I am hurting it is always in that spot. I never contacted Craftmatic because my husband said they probably wouldnt trade our old mattresses for new ones. I don't believe that it is alright to con someone in to buying a bed. Because of their lies, I have to have back surgery and be under the care of a pulmonology and orthopedic doctor for the rest of my life. They should pay for my doctor bills because I don't have insurance, medicaid, medicare or health insurance and my husband has to pay my medical bills because I can't work. Meanwhile Craftmatic is still withdrawing bed payments from my husband's account each month and I am still hurting. We purchased this bed in California and moved to Iowa. The toll on the Statute of limitations should still be in effect. The shortness of breath, exertion, and inability to stand began January, 2009.

The baseboard broke on December 23, 2009. I called company and was told they couldn't fix it till after the holidays. I've been calling at least once a week since. They called me on or about 4-13-2010. They said a new part was in and said they would contact me the next week to fix it. I have made several calls since I talked with the supervisor and others, no response.

Mattress is defective and the company won't replace.

My parents purchased a Craftmatic bed and paid the amount of $4,300 cash. They requested service on the bed since the motor went out and a service representative came to the home on March 3, 2010 and put in the service order for $69.55. My parents are 79 and 89 years old. When I visited last month, I went to the Craftmatic Store in Caguas and spoke to the manager there along with the secretary and made them aware that the bed had not been fixed. They said they had no idea when the part would come in since the company had been moved to Europe. My father called me today and informed me he went to the manager again today and he informed him they would only order the part if they had to order additional parts for other clients. I am very upset since we were informed this had been done and obviously the part had not been ordered. My parents are in great need of their bed and this is unacceptable. Please let me know what can be done. My parents cannot use their bed and both are elderly. It is important that their bed be positioned. My father is unable to change the bed; he has a hernia and my mother is bedridden.

I purchased a bed from this company last July, it actually made my condition worse by putting my body into cramp spasm's with the vibrating motors. I cancelled it within the allotted time by e-mail, though I must admit I'm new to this and I sent it to the wrong address as I got one back asking "are you sure its us John" so I 'phoned the company.

The receptionist understood me perfectly when I explained to her I wished to cancel, but she had to put me to customer relations, when I spoke to the girl there and explained again I wished to cancel, she replied "I'm sorry, I didn't understand a word you have said, hold on," and put me back to another person, after explaining for the third time the same girl (receptionist) said, I'm sorry, I'll have to put you through to customer service. I told her tha'ts where she already put me and I was not prepared to go round in circles all day asking her to deal with my request. Almost a year on come July the bed will have been lying here a year, its been wrapped up in plastic as good as I got it. I've asked for it to be picked up in 14 days or it would be put out as refuse, I didn't, that would be a sin to do so,

I don't have room for it, I had to buy another bed, for people who deal with the disabled, they don't have much compassion. I'm not paying for something I cancelled and can't use, any advice please, Barclays Finance Partners in Glasgow have been very good with me as they have paid for the bed, someone did 'phone asking if the bed had been uplifted, but that's all I've heard, nothing from "Craftmatic." I paid 100-00 deposit, then one payment of 115-00+as requested for one month, this was to be returned when the bed went back, this can be forfeited. I don't mind it'll pay for the paperwork, just try and get this bed out of my home, can I sell it and give them just what I get for it and that's the end of it?

I am 83 years old and obviously too trusting. This gentleman came to my house, showed me a video and a great sales pitch. I bought the Crafmatic in 2007 and about a month later, by email, I complained about the bed sinking in the middle and no support under my knees, only lifted my feet straight up. They never replied. Then I had two surgeries and never got back to them. Now, not only does it sink badly in the middle, but the covering is coming off the bottom mattress. All the stitching is raveling out and the fabric is separating from the form. I paid 4,500 dollars because my doctor thought it would be good for my many ailments. I am a widow on a limited income and feel as though I have truly been conned, thinking I was dealing with a reputable company. Is there any hope I can get the right bed?

This the letter I wrote to Contour Bed,

Mr. B, proceeded with an impressive 2 hour presentation, he showed me a DVD, presented a brochure and showed me the massage mechanism; the actual bed was never present. Afterwards, he told me the cost of Contour bed. I informed him that the price wasnt in my budget and that I wasnt interested in purchasing the bed. Mr. B continually reduced the price, I persistently told him no. He called his supervisor Mr. Scott D twice to authorize the price reduction. Mr. B came up with an affordable monthly price and I discussed the price with my daughter and she asked Mr. B is there anyway I could try out the bed before purchasing. He said that they didnt have any retail locations and all their services were done by personal presentations. He called Mr. D and informed him that I did not want to purchase the bed without trying it out first. Then I spoke with Mr. D about my concerns, and he said I could try out the bed for 30 days and if I wasnt satisfied they would pick up the bed and refund my deposit, and not to have sex on the bed which I felt was unprofessional. Mr. B concurred, and my daughter witnessed the verbal agreement. I agreed upon those terms.

Mr. B went only over the monthly cost and told me where to initial. He informed me since I had a 30 day trial, the 5 days cancellation clause wasnt effective. In retrospect, I realized that Mr. B only discussed the monthly cost of the contract and not the cancellation policy. After initialing the contract he packaged it up into the envelope and said put it in a safe place. Mr. B asked me when I wanted the bed to be delivered. I said I wanted the bed to be delivered after the December 4th, when I return from my trip. I informed him that I would be out of town November 20th thru December 4th. He said to inform the delivery department.

The delivery department called me 30 minutes after Mr. B left my house. They said that they could deliver the bed the next day, November 18th because they would be in the area. I said no, because I wanted it to be delivered after December 4th when I return from my trip. Delivery called again and said that they could deliver it on the November 19th, and I would be their 1st delivery. I decided to agree since I had a 30 day trial.

I tried the bed out, the night of November 19th. The bed was to firm for me. Given that I had an early flight the next day, I decided when I return Ill see what the comfort of the bed is at that time. I returned the night of November 29th rather than December 4th. I slept on the bed that night; I was very uncomfortable and woke up with numbness in both of my hands. I called the sales toll-free number the next day, November 30th to speak with Mr. B. I was informed he was out in the field and was asked if they could assist me, I stated how I was dissatisfied with the bed, I was told to call customer service and they would be able to help me.

I called customer service, expressed that the bed was to firm and that I didnt sleep well. I told the representative about the 30 day trial, she explained that they didnt have a 30 day trial and the contract showed that I had a right to inspect on the day of delivery and the 5 day cancellation wouldnt be enforced. At that moment, I looked at the contract and noticed the special instructions which I dont recall being there at the time I initialed the contract and it was never discussed. I explained to her about the 30 day trial that Mr. D and Mr. B offered. She went into detail and said that I had the right to inspect at time of delivery, and the contract speaks for itself. I disagreed with her and said, thats not what I was told and requested that the bed to be picked up, and that I wasnt going to pay for it. The representative informed me I would go into arbitration.

At this time, Im upset and decided to call your sales department again to get in contact with Mr. B or Mr. D. When I called Mr. B was conveniently out in the field, subsequently asked for Mr. D. I told him I was dissatisfied with the bed and unhappy with the comfort. He recommended an egg shell pad and to call customer service to request it. I called customer service and spoke with the same rude representative. At this point, I felt I was getting the run around.

I decided to call sales dept back December 1st to contact either Mr. B or Mr. D. Neither of them was available, I was transferred to Mr. Jason S, Mr. D supervisor. I discussed my dilemma; he also said that they didnt offer a 30 day trial and t I needed to speak with Ms. Diane T in customer relations because she would be able to help me because it was out of his hands.

I called her, and explained the situation; she asked me why I called her because she couldnt handle it. I told her Mr. S told me to call her. Ms.T informed me that she understood the principle of the matter but the contract states otherwise. I asked if a conference call could be setup with Mr. D and Mr. B about the cancellation discrepancy. She said she would call me after 4pm with the conference call when Mr. D comes to work. After waiting until 6pm that evening I decided to call the sales department, Mr. D answers the phone. I expressed who I was, and that Ms. T was to setup a conference call which he had no knowledge of. I told Mr. D about the 30 day trial he offered and the only stipulation was for me to not have sex during the trial period. He denied he said that and would never offer that to a customer.

Taking all this into account I felt I was conned. The verbal agreement doesnt match the written agreement and notes on the contract were made without my knowledge. The contract has a conflict of interest. It has 2 cancellation clauses. The special instructions override the 5 business day cancellation. I was told I didnt have to sign the 5 day separate cancellation documentation since I had 30 day trial offer. I noticed the same 5 day clause is on the contract that has the special instructions regarding, the right to inspect, refund would be given if not satisfied at the time of delivery. Additionally the contract has the bed to be delivered asap but the time of the delivery the documentation, scheduled delivery documentation has special instructions stating I would be out of town November 20th thru December 1st. Based on the discrepancies and the run around Ive stated in this letter, Im asking for my deposit to be refunded, and for bed to be picked up. If the calls were recorded this could be prevented.

Unfortunately, I didnt read over the contract after Mr. B leaving my home and taking him and Mr. D's word. This ordeal is a lesson learned and Im concerned for other potential customers that may run into the same issue as me.

Attached, are the contract and delivery documentation and also my flight information. If this issue is not resolved within the next business days, I will be contacting a lawyer about the verbal and written contract discrepancies. Furthermore, I will be forwarding this letter to Customer Affairs and Better Business Bureau to ensure know one else have to endure the deception of your sales department.

We were told our bed had a lifetime warranty. I have tried to phone and send emails and recieve no response. The hand controls do not work properly and the wheel locks do not hold. I am 77 years old and am afraid that if I happen to lean on the bed and it rolls I will fall and become injured. How can I receive a response from them?

We purchased a bed from them because of my spinal stenosis we purchased it on 9-6-06 the mattress is so uncomfortable, the mattress is sagging in the middle, can not sleep good at all. I was told that we had a 15 year warranty on this mattress but to replace it, it would cost $400 We paid over $3000.00 for this bed and I do not think we should pay for a replacement when there is a warranty.

I also purchased bed due to hernia and cevical injuries. Within 6 months the remote broke they brought a new one and said normally this would cost you alot. They took 2 days of different scheduling to get them out. Now the bed in caveing in in the middle of the mattress and is very uncomfortable. I still have all my paper work but don't need the stress to see about another mattress that won't cost me a fortune I don't have but my massage still works. They came out but it was like begging them for it.

We bought our bed in 2005. We only had the bed a short time when we had to have the hand control replaced. All the hype about the good of owning a Craftmatic bed went out the window shortly after purchasing it. I even email all the people who I gave as maybe wanting one and advised against it. It has never releived my back pain, as I was assured it would.

About 2 years ago, the control or something went out and the bed has been in a rised position ever since because it would cost over $100's just to have someone step into our house to check it out, not counting the cost of fixing or replacing whatever the cause.

When the man first came in he said we would be entered into a sweepstakes for a free bed, when I questioned him on this he just laughed. I don't believe there was any sort of sweepstaked going on, it too, was just a come on for us to let him into the house to give us all the lies he could to sell us on the bed.

How can they get away with that. I have it in writing, which they asked me to fax to them to verify, but still said they wouldn't honor the warranty. They said our only option would be to PURCHASE a new mattress.

The kicker is that we have the bed in our spare bedroom for guests because we found it extremely uncomfortable but couldn't bear to get rid of it because we paid so much for it. We new we couldn't possibly recoop the amount paid for the piece. It gets used very seldom. Imagine if it got used on a nightly basis. I shudder to think what kind of shape it would be in. I wouldn't recommend one to anybody.

the remote motor went out about a year ago and we called and were told Contour had bought them out so they sent out 2 nice young men that had a special tool that fixed it in 2 seconds and charged us 165.00 for the service call. but told us it was supposed to cost alot more but they would make up somthing so we only had to pay the 165.00. Now both sides have gone out and I cannot even get a new # for them.

My Mother invested in a craftmatic bed and has been unable to sleep in it since the purchase, the mattress was too hard and the bed too short. When she contacted the company for a refund she was told they cannot refund the beds. I think this is a load of crap, she sleeps in a lift chair and still here sits this bed nothing but an eye sore.

I called and got Adjustable Beds instead. Craftmatic is out of biz and they want a $125.00 plus tax and handling for a simple featured remote. The bed has a serious problem on closing up at both ends at any given time without notice. I asked a question this and got a frank... almost rude reply.... " A service charge is $150.00 plus parts and $100.00 per hour labor." I hung up and will trash this one for a certified hospital bed for my mom.

86 year old woman that i look after and love like a mother,, bought a bed in or around 03 prior to the 04 hurricanes in fl. she is on a fixed income , thank god has military ins. but whatever $ she gets the first of the month goes to bills etc, and by the middle of the month she has no $ left for food ,, this is just how she is,,, i wish i were able to help her more , i just cant,,, any way her bed and her home were destroyed in the hurricanes of 04 , so after that she then could afford things even less, so now she recently got a phone call claiming to be a lawyer .. (clearly it was from a collection agency ,, this guy told her if she did not make arragements ,, that they could take her house,, she is 86,,, she is believing this,,she is scared to death that this could happen .so she gave him her checking account # and agreed for them to take $ out monthly to pay this off.

I hate to even go to bed at night because it hurts to go to sleep if I get any sleep at all.

I got a call from craftmatic that they were going to be in our area and would like to stop by to show us info on the beds. the apointment was for 6 pm but when no one showed up i contacted the comapny and got a real nasty person who told me they had no one in our area. i was not only mad i suggest no one use that company again. they don't know what is going on in their own sales offices.

I was offered a chance to win a bed and it was made to appear that it was the same company I attended a demonstration with. (It was not and this is a clear case of fraudulent misrepresentation) I had a visit from a salesman and bought a bed for $A6165 and paid a deposit of $A1500. The bed was delivered two days later.

1. heating - not provided (case of fraudulent misrepresentation)
2.Wave massage - not provided (as above)
3. Half the buttons not operational.

4. No manual provided.

I put in new batteries, and checked all outlets with no success. Now I have no bed! I wrote and told them to come get their piece of junk, with no response. I am going to send out another letter today. I have quit making payments on this bed. I already had to replace the motor once, for the massager--the new one is so loud I can't stand to use it!

I filled out a craftsmatic bed sweepstakes card..I got a phone call from the sales woman..she said she was going to come up and talk about the bed and if I didn't want the bed,she was going to give me a $500 gift certificate.She never did call or show up. Come to find out the $500 gift certificate she told me about is supposed to be used on the bed and not for anything else.She was not specific about the gift certificate.She made it sound like it was a regular gift certificate that you can use on anything you wanted and she was a no call and no show...I waited and waited for her to show up,but she didn't have the decency to call me and let me know that she wasn't able to come.

I purchased this bed on Feb. 19, 2007 I was originally charged 4002.37 for bed . Today is May, 2009 and I've been told that I owe over 5,000 dollars for the bed and I've made consisted payments of 150.00 for two years. I have paid 2500 dollars on merchandise have not been given any credit toward bed. I am interested in getting my money and or returning Craftmatic bef for I am not happy with the bed Ive called and made numerous complaints. Craftmatic is now call help card.

Finally I came upon a few items and I ordered them but you had to pay for the shipping and handling which ended up costing as much as the items were worth, so to me this was really a rip off. The catagories they had never matched the merchandise offered. I know I don't have as much of a claim as those who actually bought these beds, and I really feel for them, and I'm so happy God gave me the insight not to go with a purchase of this bed. Thank you for giving me the opportunity to let our voices be heard.

I purchesed an Adjustabled bed from Craftmatic of new England in Boston MA on 6/14/2009 from a D. Siersdale on a layaway plan.The company was sold to Contour of New England.sometime around 9/ 2008. I completed payments on 2/17/2009 by personal check of $655.00. L. Bardin was the man in charge or owner that I spoke with. He told me that they, who ever they are would call and set up a delivery date. I waited and waited at least two week and nothing happened. I called back only to be told they would be calling . But they never did.

The have given me the run around I have spoken to Diane 2 times MAtt who ever. I have a very bad back i'm on sdi. I can hardly walk do to my medical problems. Please some one help me. I have trie for the past 2 day to reach this man now he's in meeting from 10Am untill 2PM. Help please

Several years ago we were high pressured into buying twin Craftsmatic beds in excess of $6000 to replace our old king bed. I won't repeat the criminal techniques this company uses to sell their product for over twice a realistic value because thousands of complaints, several lawsuits, state and federal investigations, and now a senate investigation addresses these issues.

The problem I have encountered was getting this outfit to resolve problems with squeaky nylon bearing at pivot joints. When they came out they used WD 40 on the joints which was only temporary and collected dust making a greasy mess under the bed. The problem finally resolved when the bearing wore enough and loosened up. I found the company service reps very rude and trying to paint themselves as victims. Anyway that was a few years ago. The beds worked out fine for my inner ear problem since I have to sleep with my upper body elevated. I wish I had bought from a different company that charged a fair price and offered replacement parts.

I finally found a toll free numbers that you have to leave a message on for consumer relations for Contour beds. I have yet to get a call back. Another complaint is we never got replacement mattresses as promised in a year trial period. Another complaint is the joke of a massage device they charge hundreds for with the fraudulent idea it gives you the same feeling the back massage they give you with their criminal sales interrogation does.

Their website gives no information on how to get replacement parts or have them honor the lifetime warranty on the motors.

I am in favor of a federal lawsuit against these criminals demanding that they refund at least half the purchase price to everyone that has purchased one of their beds and give a contact toll free number on all their ads and offer replacement parts at a fair fixed price or refund all the purchase price of the beds.

The owners of this company need to serve some federal jail time for premeditated fraud. Why has this company been allowed to continue?

Does anyone know where to get replacement parts or how I can sue for money back to repair the beds without cost to me for the lawsuit? I have no problem paying a fair price for replacement parts, but one would think for $6000 these beds would last at least 20 years.

It needs to be published on the internet that if you ask the sales rep or "hit person" to leave they must do so immediately or you need to call the police and have them removed. Any elderly should always have another person present when these crooks show up. Also many stores carry adjustable beds from reputable manufactors now and they offer trial periods, etc. Craftsmatic or Contour or whatever name they switch too, should be exposed on National TV, newspapers, and the internet. They have to crease to exist.

Several years ago we were high pressured into buying twin Craftsmatic beds in excess of $6000 to replace our old king bed. I won't repeat the criminal techniques this company uses to sell their product for over twice a realistic value because thousands of complaints, several lawsuits, state and federal investigations, and now a senate investigation addresses these issues.

The problem I have encountered was getting this outfit to resolve problems with squeaky nylon bearing at pivot joints. When they came out they used WD 40 on the joints which was only temporary and collected dust making a greasy mess under the bed. The problem finally resolved when the bearing wore enough and loosened up. I found the company service reps very rude and trying to paint themselves as victims. Anyway that was a few years ago. The beds worked out fine for my inner ear problem since I have to sleep with my upper body elevated. I wish I had bought from a different company that charged a fair price and offered replacement parts.

My current complaint is the controls have worn out and don't work due to bad connections. I want to purchase new controls, but the phone numbers I had for repair are no longer in service. One toll free numbers says to call another number and pay $5.49 a minute. What crooks! I finally found a toll free numbers that you have to leave a message on for consumer relations for Contour beds. I have yet to get a call back. Another complaint is we never got replacement mattresses as promised in a year trial period. Another complaint is the joke of a massage device they charge hundreds for with the fraudulent idea it gives you the same feeling the back massage they give you with their criminal sales interrogation does.

Their website gives no information on how to get replacement parts or have them honor the lifetime warranty on the motors.

I am in favor of a federal lawsuit against these criminals demanding that they refund at least half the purchase price to everyone that has purchased one of their beds and give a contact toll free number on all their ads and offer replacement parts at a fair fixed price or refund all the purchase price of the beds.

The owners of this company need to serve some federal jail time for premeditated fraud. Why has this company been allowed to continue?

Does anyone know where to get replacement parts or how I can sue for money back to repair the beds without cost to me for the lawsuit? I have no problem paying a fair price for replacement parts, but one would think for $6000 these beds would last at least 20 years.

It needs to be published on the internet that if you ask the sales rep or "hit person" to leave they must do so immediately or you need to call the police and have them removed. Any elderly should always have another person present when these crooks show up. Also many stores carry adjustable beds from reputable manufactors now and they offer trial periods, etc. Craftsmatic or Contour or whatever name they switch too, should be exposed on National TV, newspapers, and the internet. They have to crease to exist.

I foolishly sent in a postcard saying "win a Craftmatic bed". Before I know it is A scam a saleswoman was at my door. She stayed over 4 hours badgering me & using the tactic of the price is lowered for this sales campaign only.I was so exhausted I agreed to buy a full sized bed for $3990.00 which I could ill afford. This was on a Friday. She told me the bed would be delivered the following Monday. I told her I needed more time to get rid of my current bed. NO she said, they had a schedule to keep and the bed had to be delivered that day. I was never told I had a trial period. To make a long story short the bed arrived in 3 days & I had nowhere to put it. The men refused to take it back and squeezed it in my garage. A month later they came back and set it up.

Since then I have not had a decent nights sleep. I have fallen off the mattress twice & been stuck on the floor until help came. The mattress is too hard & hurts the joints that come in contact. When I complained of this to the company their attitude was this was not their problem. I was forced to spend another $200 for a thick foam pad to try and make it softer. I just tried to make the best of it. But now the mechanical part is not working. It is dead, not moving up or down and no massage. I cannot find a phone # to call for service either on line or phone information. I am still paying off this stupid bed & it is hurting me physically & financially. I do not know what recourse I have. If you have any suggestions I am looking forward to hearing them. Please stop these people from preying on the elderly and disabled. (I am both)

back in october of 2007, i was shopping for a tempurpedic bed and asked THEM to send information and/or a representative. their deal was to try it for three months and then i could work out a payment shedule of 20 - 50 dollars a month for the queen size that i wanted . I admit that at the time i was still going through the post traumatic stress of losing my fiance and was drinking to excess. The man that came was int the middle of a work weeek and was sitting talking to my mother who is 83 and not well educated. Inn the inebriated state i was at at the time and tired trying to stay employed, sleeping better and getting rid of the bed that had memories tied to it was welcome.

Although i repeated all the details of why i liked the TEMPURPEDIC bed i got a yes man leadign me to believe that was what i was getting. I had a 2 week opening to refuse the bed and during that time called the man 3 times to have him remove the bed as it had been the most uncomfortable sleep i had ever gotten without response. The complaint that i made was ecieved with "someimes they do that". NOW the bed has malfunctioned and is stuch looking like what i call a taco bed, both sides up in the air which happened in a locked bedroom while at work in the city. I was told that it would cost me 145.00 (junction box)plus 150.00 service or i could unscrew the arm to the bed to lay it flat. Besides the fact that as i was dring during this process i missed that the bed cost 4000.00 ish dollars. something i would never agree to sober. The actual bed that i wanted cost a little over 1000.00

On January 2008 I purchased a Crafmatic bed for over 6000 dollars. My Wife was in a recent accident from her job and she was in a lot of pain. I saw the Craftmatic bed advertisement om tv and on the internet so I signed up for a free demonstration. Well to make a long story short I found myself being pressured into 6000.00 in debt with a monthly bill of 325.00 and a broken bed. As for $500 shopping certificate we could never use it because on the WAshopping .com there is nothing worth the amount of shipping and handling charges being offered. I' am tired of people taking advantage of me and my hard earned money. If anyone out there knows about a lawsuit going on against this company please blog about it. I want my money back.

I am currently seeking debt consultant help cause I can't pay them. My wife's back did not improve and I have a broken bed that I' am stuck with.

the bed a piece of junk...finally last night had the head up, it broke! won't go up anymore.....they said it would get rid of back pain never did.... don't buy one of these..

messed my pajamas !

While trying to find a phone number for Craftmatic Beds over the internet, I ran across the Consumer Complaints and this form. I never thought that I would hear that so many folks are experiencing the same problems I did with Craftmatic Beds. After reading a few of them I was anxious to share my story also. I've been in a very desparate situation since I purchased my queen size Craftmatic bed on 2/5/2005. Eventhough I told the two delivery men that I thought that the bed looked lopsided they didn't seem to think that it was much of an issue.

I called customer service and told them that my bed was lopsided and that I was not comfortable sleeping in it. I spoke to a lady for whom stated her name was Leah. She told me to turn the mattress over and switch the bottom to the top for which I did with a struggle. This did not work. They really gave me the impression that they did not want to be bothered. What I did to make the bed somewhat even, I took two throw pillows and put them between the two matresses on the left side of the bed. (the pillows are still there...looking disgraceful). I have not felt comfortable in the bed since the purchase.

I am still trying to figure out how to get in touch with them to correct this issue. I was interviewing a client at the Dept. of Public Welfare about 6-8 months ago who told me that he had worked for Craftmatic Beds prior to the company's move to Maryland and change of name. I beleive their name now is TriState Bedding. I don't know if this is the exact name given to me by my client. I happened to tell him that I have not had a good night's rest since the purchase. He said that he beleived me and that he was one of the workers who put the beds together. He told me that the materials that was used and sold to the clients of Craftmatic Beds was not always new and that the bed(s) were often refurbished.

Of course that conversation made me once again feel the anger and pain from sleepless nights that I have endured for the past four years. He agreed at that time to give me the support I needed if and when I could bring this matter before consumer rights. I beleive I have many more problems than I had before I purchased the bed.

I struggled to make my timely monthly payments for this $2083.20 bed. For years I have heard and seen the articles advertising Craftmatic Beds. What a disappointment! Since the purchase, I've seen an Orthopedic doctor, attended the sleep center for which I have been diagnosed with the restless leg syndrome. Went to aquatic therapy for fibromalgia, etc. I know I'm not as productive as I should be on my job because of lack of sleep. I don't want to invest in another bed because I'm not that financial and I'm hopeful that there will be a good ending to this story.

we were looking to buy a bed, and had called several different companies, when we called craftmatic, i told them that my husband and i both had health problems, and they listened and promised that their bed would help us, and explained to us why their bed would be better then select comfort and tempurpetic, thenwhen we decided that we may be interested the rep, talked us into a King size bed said it would be better for us and would cost the same as a queen,

when i found out that the king was actually 2 twins pushed together, i was concerned and told the rep that my husband and i slept close together and that i was concerned that the gap between the 2 beds would not work for us , he said he and his wife had the same bed and that we would never noticed the gap, and that the queen would not work for us because if i wanted to raise my side of the bed it would also raise my husbands side. this mad sense to me then, but i still questioned him about the gap, he promised then again that we would not notice it,

i trusted this after he said try it for 30 days and see how it worked, we made 2 checks out one was down payment the other half was to be paid in full at the day we got the bed. i've had to have my mattress changed they did send me 1 but never recieved one for my husband or any more for me when i had called and told them that I couldnt sleep on the 2nd one either after about a week and that my husband never got his replacement mattress they assured me that my husbands was on it way and that i need to give mine at least 30 day,

i kept calling them with no answer now we are stuck with a bed that we gave almost $6,000.00 for and can't use it, the mattresses are sagging in the middle, and all around uncomfortable our backs hurt worse and we both feel we've been ripped off, when i called to tell them that our mattresses was sagging they wanted me to buy new ones ha/ha as if they didnt get enough from us already, then they changed their name to comfort somthing or another and called me wanting to set appointment to sell me another bed. i told them i already had one that i couldnt sleep on and for them to take me off their call list and that i was on the Missouri no call list and they told me to stop sending them post cards requesting infomation on their beds, we argured on the phone for a few min. about this and the woman was very rude and then hung up on me.

we were desperate for a bed that we could sleep on and was told verbally that we could try this bed for 30 days and we paid cash for it (like dummies) but couldnt really afford to make payment and used income taxes now we are stuck with a bed that we cannot sleep on and that is stacked in a spare room until we figure out what to do with it, we feel we were taken advantage of and have made several trips to caropratic.

The motor for the massager blew out within 2 months, they sent a new one, which is so loud I can't use it. I also had to install it myself or pay a fee, and that was not easy. I quit paying payments, but got so many calls from HC Processing that I started paying again. I quit using the bed for a while, decided to try it again and just can't sleep on it, it hurts my back too much. I want to return it and stop the payments but they won't do anything.

It is also difficult to get in and out of this bed, since the mattress seems to move around on the frame, and it rolls. My back hurts from this bed, I cannot use the leg adjustment at all, and can't use the massager. I simply can't pay for something that I can't use and cannot afford to get another bed if I'm paying for this one !

In May 2008 we had a person named T.K. Simpson come to our home to show us the Coutour Adjustable Bed. During the presentation Mr. Simpson realized that we were a gay couple and he started fondling himself, thinking this would either help his sale or something else. We ended up wanting to purchase the bed because of my severe back problems, for which I've already had 24 surgeries. We were told we'd have a 30-day trial period and that the bed would be delivered within 10 days. It took them 21 days to deliver the bed. We did not even recieve copies of our contract until the bed was delivered.

On the 3rd night of using the bed, I sat up to get out of the bed and the matress flipped off and threw me to the floor and pinned me down against my dresser and the bed. It took the paramedics 30 mins. to remove the bed and me. That same day we called the company and told them to come and get the bed and what had happened. The company told us they didn't have anything to do with it now because they had sold our contract to a company called HC Processing (HelpCard). Since we had not yet paid anything for the bed, except a 150.00 deposit, we told them that we were invoking the 30-days trial clause and for them to come and pick up the bed. They refused to do anything.

We refused to pay for the bed and of course we started being harrassed by HC Processing 3 and 4 times a day. In Nov. of 2008 we came to an agreement wih HC Processing that we would start paying for the bed if they woul clear our credit report and start everything new. They ageed. However, I recieved a copy of our credit report today and found that not only had they NOT cleared the credit report as promised, but that it still showed as a negative piece of credit and was not showing any of the good payments. I called HC Processing and was told that they never made such an agreement and would not abide by what I said was the agreement. This is just another instance of Contour and HC Processing making promises and then backing out of them.

The product is WORTHLESS to anyone, let alone someone like me who is totally and permanently disabled. The contract was a lie as the amount financed was changed as well, to reflect more than what was actually owed. It's time to do something about these people. It's time to get the new media and legal field involved. Also it's time for all of us to start contacting the Better Business Bureau and the Consumer Affairs Office in Washington, DC to stop this company from being able to do business.

My back and now neck has sustained more damage and I am in pain everyday. My credit report has been damaged as well. I am being forced to pay 90.00 a month for something that had a warrenty and guarentee and trial that was not honored.

6/14 2007 I put a bed on a layawy plan with Craft Matic Bed of 2001 Beacon Street Brighton MA 02135 The agreement was i pay$100.00 a month for a $2555.00 bed. I have paid each month a $100.00 a few time's I sent $200 dollars,when posible. 4/9/2008 I received a new invoice with the name of Contour of NE. I kept up with the contract with the same payments $100. a month. In Sept I called because I had not received an invoice from them. But my checks have been cashed.I had a hard time reaching them but was given the number through craftmaic sales person by a telephoning the craftmtic people on the internet.

I call this company Contour of Ne. They said that they had bought the company and honor the contract. My computer had gone down in December 15 2008, so I had to check my bank statment. They had cashed the check. My Bank statement was late in coming for the month of Januuary 2009 I was calling to tell them to deliver My bed I have scraped together. The amount of $555.00 in my hand and please deliver the the craftmatic bed. I can't find out what's going on I have no number I thought I wrote in on a bill but it's not there. I'm on disabilaty and I've just lost to sisters I'm very depressed and don't know what to do.

I purchased a Craftmatic Bed in December of 07 because I was diagnosed with SM and other back issues. I had been sleeping on an air mattress because I could not sleep in my regular bed and I wanted to be able to again sleep with my husband rather than next to my husbands bed. Well, for the first couple of months it was ok, we got the heat and massage options on it and the massage really made it better for my back. But the mattress started sagging, which was why I could not sleep in my other bed to begin with.

I have tried to call to have them come out to do the recommended upkeep on the motor for the massage several times over the last year and have never been able to get in touch with them. The mattress now needs to be replaced and the massage is now starting to fail and that is the one thing I need in order to help my back. I want to be part of the class action lawsuit because I paid over 4000 for my beds and want to either get them to where they should be which would be fine with me or to get my money back in order to buy a bed that will actually help me. I feel that the highpressure sales methods and the high interest are unacceptable

I paid the beds off in October and was still hounded afterwards because I paid it immediately upon getting my bill, which should have given me until the due date before additional interest was accrued however, that was not the case and after paying over 4K to pay the beds off - I had to pay yet another 175 dollars just to be done with them because I had to pay the interest that was accrued during the period of getting the bill and the due date. They are a ripoff! HELP!

Financial hardship, unacceptable interst, increased back issues due to my disability, need a new mattress and can not afford one, headaches, stress, marital issues due to it not working and not being able to use the beds, etc.

I order a Craftmatic Adjustable Bed that I was over charge for the bed to my finance company name HC Processing Center. I asked HC can they file charges again Craftmatic and they said I had to file frist.

They over charge me for a bed that cost $5824.17, which should cost me about $1900.00.

I order a Craftmatic Bed for my mother that they over charge me $4500.00 to my finance company name HC Processing Center.

I wrote earlier and said about one of our twin bed motors not working...but forgot to say about the mattress. We had to buy two twin mattresss for the mattresses we had started to sag down in the middle and edges. Then also we were not able to get a hold of anyone. So we got new beds.

Hard time sleeping and backs were hurting bad and had a hard time with back problems. Sorry I did not include this in other report all together.

We bought our twin Craftmatic beds on Nov. 03,2001. They came to our house and talked us into a new bed saying how wonderful it is on our back to be able to adjust it.We told them we had acid reflex problems and they said it would help a lot because we could sit up as high as we needed, when needed. They said the motot had a lifetime warranty to it, so could not go wrong. Well, about 2 years ago,I tried calling but would not go through. So I wrote on line writting craftamatic, which I cann't seem to find the same site now.They never answered my letters. I even wrote them at the address they had on the bill, but never wrote or called me back. So I have not heard from them, nor can I call them in any way. One Motor does not work and my husband is having a hard time sleeping on it the way it is. It is flat and will not adjust.

With both of us having acid reflex problems my husband can not upper his bed in any way. So he has to use pillows or move on my bad which is twin and makes it hard for both to sleep. He has back problems now and does not get a good night sleep.

We paid $5,029.60 for a king (two twin beds) bed with remote controls. There is a warranty of 15 yrs on mattresses. I almost fall off the mattress. My wife cannot get a good nights sleep on her mattress. We complained to the Company when they answered their phone. Someone was to come and see the mattresses, but never showed up. We called several times, with no results.

Now we discover Craftamatic Beds is taken over by Contour Beds in Aurora, CO. I do not have a phone number for them. Can you help us get results? There is no support to the mattresses. We need new mattresses.

Following a major surgery, I almost fell off the bed as there is not any support. Also, we do not have money now to replace them at our cost. We think the Craftamatic Company or the company who now owns Craftamatic is responsible and needs to live up to their 15 year warranty. Please help us if you are able to do so. Thanks!

I bought a craftmatic bed about a year ago. Shortly after I bought it it started going whopsided and I fell off the bed. Also I was laying in bed one day ant the foot came up along with the head leaving me hung in the middle.I called Craftmatic and they brought me a new matress a month after I called and said everything was fixed. Shortly after that it went lopsided again. Now the foot is raised up the heat is raised up and the vibrator stays on, I got it so I could sleep on it and unplugged it.

I called craftmatic and it was 3 months until they fixed it, now it's doing the same thing again.I have pillows stuck under the matress to keep me from falling off the bed.I have a pinched nerve in my back, I am unable to work, this is the worst bed I have ever slept on in my life and they won't do anything about it. I have lost the number to craftmatic if there is any way you can give me the number so I can call them yet again. I really think they should refund our money and take the beds and burn them.

i saw the add so i looked at the web sight. then i was contacted by a rep he was their for about four hours and he brought a cake. he would not take no for a answer. then he kept dropping the price said i would have low payments about 40 dollars a month. well by the time i agreed i did not know that they were in with a so called help credit card and by the time i found out that's how i got financed

no cxomplants on that but it broke t[w]o months after i bought it and thay still have not fixed it

now its broki saw the add so i looked at the web sight then i was contacted by a rep he was their for about four hours and he brought a cake he would not take no for a answer then he kept dropping the price said i would have low payments about 40 dollars a month well by the time i agreed i did not know that they were in with a so called help credit card and by the time i found out that's how i got financed

no cxomplants on that but it broke to months after i bought it and thay still have not fixed it

My 86 year old invalid mother lives with my brother Paul. Last year he got an add for Craftmatic, he called to get information, a sales rep. came (brought a cake for them) explained the bed, they said they could not afford it right now. My brother is unemployed. She kept calling her boss who in turn would talk to my mother. She (mother) was so confused, the rep was there for hours, this was getting into moms bed time, would not leave until my mother initialed this paper different places and signed it. The rep pointed out to mom where to initial and sign.

She was told she could try the bed for three days then decide if she wanted it. The bed did not come until after the three day period was up. Then she was told she could not give it back.

This bed has made my mothers back and leg condition worse. The bed is very uncomfortable.

In order to make the payment on this bed she does not have money for food and necesary medical needs. They have her so scared that she is afraid they will take the money from her check when it is deposited each month, if she does not make her payments. She has been making $124.00 monthly payments for a year and still owes $3176.04.

This bed was purchased in 2002 at my wife's urging. I have two vertebra damaged and must sleep in a semi-erect position. I slept on the bed once. It made my back so sore that I never used it again. When it was delivered I refused to sign the receipt because I felt that it was too expensive, over $4,000, and had doubts that it would do me any good.

The delivery men convinced my wife to try it for a while and left the bed. It was never used again. The cancellation period, three days, passed before I could convince my wife that I didn't want it.

A total waste of money. The result of a 'hard' sell to my wife, now deceased.

I purchased craftmatics beds on feb 08 I have contacted different #'s since (august) then sept 10 08 and I just keep getting transfer around.The mattress are one sink in the middle and the other raised on a whole side. I was told to switch around the foam and to do this once a month I was not told this at the time of purchase nor at delivery. I wouldn't make the purchase We are disable and have no one to do this for us. I was told someone would get back never did.

Now told me too bad since I am not getting my money back. I had a JC Penneys mattress before which was good for years no complaines I thought I was doing a good thing with this purchase. we only weight about 170 lbs each and don't think this is a huge weight for them to be in bad shape in a few months. please help me. I requested their corporate phone # and I was given consumers affair to complain. How can they take advantage of disable people who's only means of support is S.S.?

It is very uncomfortable to have a good night sleep on lapsided mattress also I have sleep apnea. I cann't move the bed around. I dont have the money to purchase a good bed or to pay someone to come frequently to turn the inserts around. I am desperate for a solution to this problem. please respond even if only to tell me that nothing can be done. thanks in advance for your assistance.

I wrote craftmatic for information on their mattress. My husband has ashma and back problems. Mr. Whitmire came in and stayed about 3 hrs. before we could get prices from him. We agreed to order the mattress 1 double bed with control. When it came 2 young men delivered ,The one who signed the delivery was William I think the last name is scribled. He informed me they had dropped my frame off the truck and bent it so they were replaceing it with [a] Grace's bed which was the same bed.

When I checked the papers after they had gone, her mattress was priced at 4,060 my mattress was priced at 4,301.60 They also charged me tax on shipping of .08 persent, hers was .07 persent. I called Craftmatic ans was put in touch with Paul. He insisted I had the mattress I ordered. I don't think so with 2 different pricess. I have talked with him several times and got no where, so I wrote him a letter and he talked to my husband when I wasen't home. He tolded him to call me back he hasen't and so I'm still getting the old run around.

I just hate to get took and that is the way I feel. My family says let it go I just learned a lesson but at 86 I believe i've learned most all i need to know about Cheaters.
The economac problem is price, tax charge on shipping and the hole that the mattress has after one year of my husband sleeping on it.

I called Craftmatic to request information for a mattress replacement for a Craftmatic bed I had had for several years. Two salesmen made an appointment to come out to my home with the information. When they arrived, I was told that the mattress could not be replaced, bed was too old.They gave a demonstration about their updated product and I placed an order for a new bed. They asked for a $500 deposit which I gave them. I asked about the monthly payments and they told me not to worry; they would be through Craftmatic as with the old bed. I had paid off the first bed with reasonable monthly payments and no problems.

The next month I began receiving statements from HC Processing (a high interest finance company in Arkansas). I became very ill and was hospitalized several times during the period since Nov.2006 when I received the new bed and now (Sept.2008). I have paid $2100.oo for a bed which originally cost $3200.00 and now the Finance Company is telling me I owe them at least $4300.oo-more than the original cost of the bed.

At one time I was on a hardship payment plan of $78 per month which I was able to pay while very ill. Then the co. increased the payments to $120 per month. I explained my health problems and that I am 77 years old and on a fixed income. I live alone and I am in extremely poor health which I did not know in Nov.2006. I even offered to return the bed which is in excellent condition, but HC Processing said no. I am willing to pay for the original price of the bed; However, I did not sign to be overcharged by a high interest finance company. HELP!

I am writing this as administrator of my parents belongings and the horror story told to me by my mom and dad about the Craftmatic/Contour salesmen. My parents were in their 80's (last one just passed away) and these people came to their house and would not leave (to the tune of 6 hours) until they bought the product. They scared them so bad they purchased the product to get them to leave. We told them they should have called the police or some of the family. They knew mom and dad had the money and preyed like a vulture on them. They would not let us do anything about it because they were scared of what would happen to them.

They never used the bed for anything except sleeping - we just now put a battery in the remote. I would like to join a class action suit against them since my parents were bullied to an outrageous degree. They both had high blood pressure and other illnesses which this incident caused them a lot of fear and worry. I still am angry that they would prey on the elderly and could not get them to leave their house after many requests for them to leave and they were scared to use the phone to call their family.

They delivered the bed and promised me that I would get $500.00 in valuable gifts if I bought it that day. I paid them $3800.00, including a $269.00 delivery charge after being high pressured into buying the bed. I am still trying to collect the $500.00 in gifts which are such cheap articles such as eyeglass holders, clip-on magnets, etc. all under a $5.00 value with a $4.95 shipping charge for each.

None of the gifts that are pictured on the brochure that was given to me are included in the Craftmatic gift selection. Am ou another $500 due to this selection. The one king size twin bed still has a slight massage movement that stays on for several minutes whenever you get into the bed, even though the massage button has not been turned on.

This company calls constantly and I emailed them asking them to stop. I now have a phone that blocks their number, but they still attempt to call numerous times a day. I wouldn't have one of their beds because I feel their sales tactics are extremely annoying and they make no attempt to stop calling even if you request it. I'm seriously thinking of filing a complaint with the FCC.

No physical or economic damage, but we are annoyed to the extreme. It gets on my nerves to hear the phone ring constantly from a caller you don't want to talk to and can't get them to stop.

Sold bed saying to would cure back problems and thought price of bed was much lower. Bought bed on their credit plan and am paying 27% interest, only late on 1 payment.

Resulting in increased stress trying to make payments on bed that will take years to pay off.

afer receiving a pace-maker, diffeculty sleep ingat night, we ppppurchasse a crafsmatic bed. the contract didnot say any thing about highinterest rate with a finance companytelephone harassing ,interest rate increasing even when we are late paying onthe account,has caused us to believe the finnace has no inteset in our welfare, trying to resolve a 4500,00 bill that is in collection as of Aug.

Ouor concern too, is the doctor who refuses to tell us why he cannot state a reasong for Mack purpose and healthy life long care. How can you assist us, when he is retired veterain andddddddddddd health wise has improved since we have the bed.

My partner and I decided this was not acceptable so we contacted the Contour Bed Company by the 800 number on the TV add. By the way, the reason I keep saying Contour instead of Craftmatic is because the salesman told us that Contour bought out Craftmatic.

We were given a high pressure sales pitch while the salesman sat there and sexually played with himself. According to the ad these beds don't cost any more than a regular bed so we thought we'd go ahead and get one. The price wasn't told to us until AFTER the pressure pitch. We ended up with a cost of $5,000.00. Then our contract was purchased by another company for collection so Contour has their money now.

When the bed arrived and was set up we discovered it was 2 twins put together, but were not secured together in any way. We didn't know about the wheels and they didn't even lock them down to keep the bed from rolling. We got the one with the massager because we thought it would help with my back problems.

We were also NOT told that when you raise the bed up and down or when you use the massager that the mattress's would move. I woke up one morning and started to get out of the bed and just as I was sitting on the edge of the bed the matress flipped up and threw me off the bed and pinned me between the dresser and the mattreess. I ended up hitting the dresser so hard and I cut open my knees, sprained my ankles and worst of all fractured my left lower shoulder blade and tore a lot of muscles. I hit so hard that I had a concussion and had to have an ambulance take me to the emergency room for treatment.

We have had NO LUCK in contacting the company because the salesman took all our copies of the paperwork whey him. Even if the bed worked we cannot sleep together because of the large gap between them. We can no long sleep holding eacher.

I've contacted an attorney but he said the problem was that there would have to be others willing to come forward with expert and/or others who've had similar problems.

Now we too are being hounded by the company that bought the contrat is hounding us day and night. I told them to come and pick up the (explicitive) bed. Of course they refussed and explained they have a no return policy even though the salesman told us we had a trial period and could return the bed if we didn't like it for any reason.

I tried to contact an attorney for Product Liability and fraud as I'm on a fixed income and I am not about to spend $5,000.00 for a bed that is so dangerous it could have broken my neck or back and either kill me or make me more disabled than I already am.

I was on the internet trying to win a 500.00 gift card. The craftmatic bed was one of the ads. So I checked it to have someone come out and talk to us. This nice old man came out and made sure both my husband and I was going to listen to his sales pitch.

He had us lay on an air mattress that was placed on our bed. Of course it felt good. Next he shows us pictures of a twin bed that only costs 800.00 plus dollars. Well my husband and I have a King size bed. So we said we needed a bigger bed. Queen was the biggest they had. It just showed a queen size bed with a comforter on it. It didn't show that all it was, was two twins put together. So instead of 1600.00 we paid 7000.00 for the bed.

Next problem was the financing. I thought we was applying for a loan, what we signed was the loan at 29% interest, I have been a title clerk at car dealerships for 25 years and I know I would never have signed for 29% interest rate. We had good credit at the time. All he mention was the payment which was around 176.00. We were going to sell my husband's motorcycle and make payments.

He said that this bed helped with back trouble and diabetes, if you feet swelled. Cramps in you legs. But before it was delivered we had to sign a disclaimer that they never promised it did all that. They delivered this bed on August 30, 2007 and now my husband's side is unsleepable. We have tried to contact them to come out and fix it and they keep telling us there is no one in our area, or we just hear the phone ring and ring.

My mother signed up win a craft matic bed, a sales person showed up at her house. She made the bed sound very good and my mother who has not slept more than 2 to 3 hours a night for years and was looking for a way to get sleep was talked into buying a bed. She kept asking what the coast of the bed was and was repeatilly told we will get to that later. The bed was delivered and her old bed moved out. Than it was found that she needed a special elec. cord to fit from the bed to the outlet, which the instalers did not have.

We had to go out and buy one, which would have been ok if the brd had been ok. My mon did sleep on it as a flat bed if you can call it sleeping. She was hurting so bad that she got up anf sleep on the couch for the next few days. The installers came back and one of them yelled at my mother because he had got in trouble with the company when the bed could not be set up. He than took the cord we had bought and said it would not work and he wanted to go though my mothers personal items to find a cord and was not going to take no for an answer.

My mother ordered him out of her house 3 times before he finally left, when my mother called the company and ask when they were going to set the bed up the person she talked to said that the same person would come out. My mother said she did not want him in her house and the reply was What do you want me to do fly out and set it up myself? My mother can not sleep in the bed and I feel that the contract has never been in affect because craft matic never hooked it up to the elec. They also sold the contract to another company who is calling my mother up to 4 times a day to get payment. My mother is on a very fixed income and can not afford the payments that they want.

My mother blood pressure is up and she is sleeping less than she was. She is not answering her phone due to the calls she is recieving. She can pay for the bed or her medication but not both. When I talk to her she is in tears it is tearing her apart. She doesent understand how people can do this to another person. If the installer had not left when he did my mother would have been in the hospital, she told me that she was geting light headed and very warm.

My cousin has cerebal palsy and we bought him a new craftmatic bed and we moved it from his house to ours very carefully and when we plugged it in it wouldn't raise or lower the head or foot of the bed we replaced the remote batteries and plugged it in various other plugs and it still wouldn't work. I have tried 10 times calling the coustomer service dept and emailing everyday NO ONE will return my calls or emails and he needs this bed,we paid for extended warranty and what good did that do!

My handicapped cousin cannot get in and our of his bed he is 6 foot and weighs about 200lbs I am 5'3 and weigh about 120

Bed does'nt work need help! My husband I, brought this Craftmatic bed and the bed stop working,so I called the company to get them to fix it they said, I'll to pay for it. We just had the bed one year. It cost so much to pay more than it worth.The bed is not worth the price. Please look in to this. Thank You

we bought a craftomatic bed as my husband has multiple sclerosis, is in a wheel chair and cannot even stand. our salesman came out discussed the whole bed with us...measured our existing bed and said the craftomatic would be the same height. he had me sign some papers and told us that by law mattresses could not be returned. they do have a return policy but he never showed it to us and never discussed it. the bed came and it was 8 higher than our existing bed which made it impossible for my husband to get into. i had to take off the mattress and we are now sleeping on the box spring.

of course this is not acceptable and we tried to reach them for two days to no avail. finally today i reached them and they told me that i had to have the signed return policy back to them dated by june 9th. not knowing anything about it i finally reached them today and they said they would not pick up the bed. the cost of the bed was $6300.00 which is really a stretch for us but bruce had been sleeping at a desk for 8 months and it is a necessity. i called visa and told them to put a hold on the payment as i am not paying for 1/2 a bed. the person with whom i spoke today was rude and firm about them not taking the bed back.

i am going to mail this form to them but she said they will check the postal date and not do anything about it. we need your help as the salesman totally misrepresented himself and never even discussed this issue. he was at our home for 4 hours and just dupped us. we need your help in solving this problem as i will never pay them that 6300.00.

my husband is not working so this money would have to be borrowed and he is now again sleeping at the desk as a box spring is not very comfortable

This is a nightmare. My mother who resides in Franklin County, Julia, has been harassed by Craftmatic, now Contour Beds, which pressured her into buying a bed from them in August 2007. We have worked to resolve this issue amicably, but with no such luck. First of all, the sales person contacted my mom who was on the "DO NOT CALL LIST", asked if she had Medicare Part A & B. My mom informed the sales person she did have Medicare, and the sales person says my mom would have a zero out-of-pocket, and Medicare would pay for the bed. We later learned Medicare does not cover this bed, even though my mom has medical problems would have warranted a bed of this nature. Needlesstosay, we are still under the initial assumption that Medicare will cover this bed; therefore, we contacted Dr., and asked if he would write a letter outlining medical necessity. Dr.'s office wrote us the letter.

My mother is legally blind, and was pressured in to signing a document to purchase this bed. She made countless calls to request for the Company to pick up the bed, they refused. My mother also informed the bed had broken down a week after she received it. To add insult to injury, the company is now stating that there is a weight restriction, and since my mom is over 300 pounds, this bed would not have been conducive to her needs. My mom received several calls a day from a third party lender that the account was sold in an attempt to collect the debt.

The Agency has threatened my 68 year-old mom, and I have asked my mom to begin hanging up the phone. (If necessary, the telephone company will supply a transcript of the Company that continues to make daily threats to my mom) The cost of this bed was $3623.44. I also want to explain that my mom has had near missed heart attacks from the threats. This is frightening to me, because I live in an entirely different state, and I am having a difficult time trying to get these harassing calls to my mom to cease. I am so angry and feel this Company owes my mom mental damages for their tricky tactics in pressuring her to buy this bed in the first place. I have all of the receipts from Craftmatic, and the denial from Medicare, which absolutely will not cover this bed.

When I got the bed they removed my mattress and gave me two mattress pads used to promote heat. After sleeping on the most uncomfortable bed ever, I tried to call the company to pick up the bed. They talked me into changing the foam inserts on the mattresses. the bed was still uncomfortable. But they refused to take back the bed. My husband and I decided to call the two thousand five hundred dollars we gave them upfront a loss. We refused to pay for a bed we were no longer using which by this time was in my living room. We started getting phone calls from a man named mr. R. who thought it was best to threaten us with arrest. The only reason the calls have stopped is because the phone number has been changed. we lost two thousand five hundred dollars and a lot of nights of sleep because of this.

I ordered the bed. When I received the bed it was very uncomfortable. I decided that I did not want it and followed the directions include in the three day return policy. I was under the impression that my refund would be sent within 10 days. Two months and many phone calls later I received a refund check. After depositing the check into my account I received notice that there was insufficant funds on the Craftmatic check.

I am not satisfied with the customer service (or should I say lack of customer service). My phone calls are not returned and numbers that I have been given to take matters higher are not of any use. I have received economic distress in the fact that my checking account balance is overdrawn.

I accepted a sales offer for a Contour Bed knowing I could exercise the Cancellation option. After pursuing information at this web site, I did not want to do business with a company who had a a number of complaints. Also, I had discovered that I could purchase any number of contour beds at a reasonable price when I was financially ready. I mailed the Cancellation Notice which was received by the company two days before it was due. It is now 7 days past the time when they should have credited my account with the refund. I am now disputing the charge with my credit card. This company is unethical.

I was on a sales call with a customer about a month ago who had filed a Chapter 7 bankrutpcy. The customer advised me of his situation, and I immediately stopped the presentation because of the legal ramifications on the customer. I called in, spoke with Ron Garrett, explained to him the situation. Mr. Garrett stated that it would be fine to go on with the credit application because the inquiry would not show on the report. Thus, the judge would not find out. I spoke further with the customer and we both agreed that this would not be wise. I then called John Starcevich with the information. He then accused the customer of lying about his situation; like someone would lie about a Chapter 7? PLEASE! John asked to speak with the customer and began to insult the man! The customer then ended the call with some choice expletives.

IF YOU ARE READING THIS AND ARE CONSIDERING WORKING FOR THIS COMPANY, DO NOT DO IT. YOU WILL BECOME PARTY TO THEIR UNETHICAL PRACTICES. WHAT IF YOU HAD A LOVED ONE AND A HIGH PRESSURE COMPANY WENT TO THEIR HOME AND INSULTED THEM FOR NOT PURCHASING A PRODUCT THAT WILL NOT MAKE A BIT OF DIFFERENCE IN THEIR LIFE? OF MAYBE THIS HAS HAPPENED TO YOUR LOVED ONE.

I recently resigned my position as Sales Rep for Contour / Craftmatic Adjustable Beds. The reason I am a former rep is because of being put in position to take advantage of people. Let it be known that I pride myself on not being a high pressure sales professional. With that little bit said, I answered an ad in the local newspaper to become a sales rep for then Craftmatic Beds. I began officially on January 21, 2008. I have never come across people who lie for the sake of lying.

Here is the drill: a telemarketer will call you to set up an appointment, whether you consent or not. I, the rep, show up at your home at either 10, 2, or 6:30. By the way, if there was no answer at you do, i would call executive sales to let them know you are not home. They call your home and if no answer, I would wait 30 minutes in your neighborhood. If after 30 minutes you still were not home, yep, the call routine and another 30. after that, by that time I am hoping you were not home. This would more likely be if the appointment was more than one hour or so from home. This always tourqued me off!!!

Anyway, once in the home, a research survey is conducted. after the survey, the dvd. after the dvd, the presentation. pricing of the bed, then the call to offer you a great deal (wink, wink). To shorten this up, you are pressured, but not the sales rep in your home, but by the closers the reps must call from you home. notice after the first call, you are offered a price drop because you are such a wonderful person and the company is looking out for you. if you do not take the offer, the closer in executive sales asks to speak with you, to thank you for having the rep at your home - that is when you are pressured.

A lot of times you feel forced to buy, and THAT IS NOT RIGHT!! If you are a senior adult, please do not respond to the calls. who can afford 21% finance terms? Not a senior adult!You may or may not get your needs met by the company. Heck, the sales reps cannot get a stright answer about cancellations and credit turn downs. This is not a nice company to work for or with. They are only in it for the money, plain and simple.

To find more about the company, go to the Better Business Bureau website, type in Contour Beds in Aurora, Colorado. There you will find the unsatisfactory rating! I could write more, but that would not accomplish anything. I want to offer my apology to the family in Abilene. Had I known you would get a lemon, I never would have gone through with the full appointment. We were both pressured.

I bought a CraftMatic back in 3/2005 since then I have had one failure after another which the company has failed to stand behind. Head support frame (which holds the head and moves up and down) failed and had to be replaced my cost. Box spring which is attached to the frame of the bed and cannot be removed has collapsed and needs to be replaced again my cost. There is a worm gear that drives the head of the bed up and down has also broke and again it is not covered under there life time limited warranty. So after $3500.00 and three years I have no bed.

I am out $3500.00 and have no bed to sleep on.

The matress (2) twin are falling apart with the springs poking into you. I call 4-3-2008 and was told I would have to buy new materass for 700 dollars and Craftmatic has gone out of business as of 1-1-2008

My wife and I purchased a Craftmatic bed two years ago after listening to a high pressure salesman. We kept telling him that the bed cost way more than we could afford, so after talking with his boss they finally dropped the price down to $4000 which was still way too much but we agreed only after the salesman said that if we didn't like the mattress they would make it right until we did . Boy was that a lie.

After fighting with them for about a month to even come and look at it they brought us another mattress and the only one that we could get for no further charge. Now were stuck with a $4000 bed that is so uncomfortable and wearing out already. I have acid reflux and my recliner works better at helping me than the bed .

The reason I am writing again is that they sent us a bill saying it is due 3/13/08, and a past due will come on 3/14/08. I am 79 years old and my wife is 76. We need counsel quickly! My wife and I had a high pressure salesman, Aaron Ashford, call on us for a Craftmatic Bed. He told us how comfortable they are, and with the adjustable feature we could maneuver it into a fetus position. When you try to do that it lifts your legs and just about breaks your legs and back. He had a bed for $1700 but wouldn't even talk about that one. He said we needed the $7,000 bed. He finely got the $7,000 bed down to $4044.89. He was here over 4 hours pressuring us into buying the bed. We haven't paid on it except a $100 deposit. What should we do? Pay it or not?

I have had to sleep in a recliner. I just ache all over every time I try to sleep in the bed. They took our bed away and disposed of it. So we are in a qwandry as to what to do.

My wife and I had a high pressure salesman call on us for a Craftmatic bed. He told us how comfortable they are and with the adjustable feature we could maneuver it into a fetal position. When you try to do that it just about breaks your legs and back. When I try to sleep on the bed I wake up in about 2 hours aching all over. I have to move to a recliner to sleep.

He had a bed for $1700 but wouldn't even talk about that one. He said we needed the $7000 bed. He finally got the $7000 bed down to $4044.89. He was here over 4 hours pressuring us into buying the bed. We haven't paid on it except a $100 deposit. What should we do?

Most unprofessional service. Craftmatic bed at one time could sell itself. This is not so anymore. My bed is extremely uncomfortable, and I have tried to settle this matter with Mr. Roberts on several occasions. He did attempt to make it better by sending pads and cusions, but I am still very uncomfortable. Mr. Roberts is no longer nice. I cannot sleep in this awful bed. I paid $5000 to Craftmatic beds, for a painful rest and sleepless nights. Please help.

I learned about this company through the NY Times job market. The ad was striking in content and quite long. It boasted of large commissions, a decent first year salary and a $2100 sign up bonus. The following week I attended a three and one-half day training class. On the first day you are asked to either bring a $200 money order or a credit card to pay for a sales kit, which might cost Craftmatic $25. To make matters worse, they deduct $25 each week for a total price of $400. The sales materials included some very high pressure selling techniques and many artificial responses to close a customer. In fact, the customer never does actually try the bed. We are told by the company to construct a reasonable facsimile in their bedroom! The whole presentation, including massaging your customer with a vibrator is supposed to take an hour and half. Once the customer is given the catalog prices, and if the sale is not closed, you are told to call the office and follow a 'pseudo' script, creating a new price point. An agent instructs you to juxtapose a discontinued model to the current model (Craftmatic versus Contour). If the sale isn't closed you are told to emote by telling more fictional stories.

It is clear this company preys on disabled people and seniors - wearing them down to the point of acquiescing. Certainly no working class family would pay $2000 to $7000 to purchase a bed, sight unseen. Their post close scenario instructs you to tell the customer not to mention to their children what they paid for the bed. The return policy on the bed is 5 days from the day the contract is signed. Hence, there is little time for the customer to return the bed, which is why there is such an inordinate amount of complaints. After the 3rd day of training class, I became dubious and looked them up at the BBB, but I couldn't determine if the number of complaints were justified based on the number of total sales, so I did indeed finish the training. On my first day the home office sent me into an impoverished area. The lady, who could not afford such a costly bed, told me she had simply called to enter a sweepstakes to win a bed. The lead was not properly vetted. The second day, the same situation: a woman who thought I was at her home to give her information about the bed she had thought she'd won. Then I found out about this web site. I faxed over a letter of resignation the following day and returned my kit via certified mail -- signature required. Hopefully, they will credit my account; if not I will execute charge back procedures.

My 95-year-old grandfather who lives in an assisted living facility in The Dalles was sold a $4589 Craftmatic bed for his apartment in the facility. This is a man who does not part easily with money. He and his wife probably never had a new piece of furniture in their whole married life. We were disgusted that they had been able to coerce him to buy something that he didn't need or want. Luckily, he is in a financial position that this did not cause serious implications to his care - but it certainly could have. This is a horrible business practice of Craftmatics to prey on the elderly!

He cannot operate the bed. He is unable to get into it, so he slept the other night half on and half off. He could hardly walk the next day. He did not have full mental capacity at the time of the sale. They removed his old bed, and there was no notification. No one in the family knows where or when these people contacted him.

we desperately need help and we do not know if we can ever afford another set of money to get this bed repaired. $ 350 dollars is very expensive, and they also will not recommend any compoany that might be able to fix this remote.

I answered an ad for employment with Craftmatic. I drove about two to three hours for the training and spent about $300 for food and hotel due to the fact that Escondido was far away. I was told that my expense would be reimbursed once I receive my first sale. The training was for three days. I was concerned about the training because they were training us to tell these possible customers horrific stories about people who suffered so badly from falling off their beds and were badly hurt due to the inconvenience of not having an adjustable bed. But the worst was when we were told to tell a story of a loved one that had died or injured due to the fact that their bed wasn't good enough to get out of--and if only we knew about the Craftmatic beds we would do every thing to get one for our loved one. We were even told to cry while we were talking about our loved one's so- called story. I asked if all that was necessary to sell this so-called wonderful bed.

If you remember, their commercial states something to the fact: Wouldn't you rather purchase a Craftmatic adjustable bed for the same price of a regular bed? Well, we were told that they do have a bed that's the price of a regular bed, and the trainer showed us the bed and said this bed is just in case they were investigated, they do have this bed to show. The only reason I went through with this was because we were told that the consumers were the ones that called in for a sales rep to come and talk to them about the Craftmatic beds, and I feel if someone is inquiring about a product it shouldn't be a hard sell and no convincing.

Well, I went on my first appointment. When I got there I was scared to get out of my car; some gang-type members were very suspicious of me, and my intuition said do not get out of the car and leave this environment. So that's what I did. I called the office and told them the area was not safe for me so I went on my second appointment. I couldn't even find the place after about an hour and a half of driving--when we were told we would be working in our area. None of these places were in my area. I called Craftmatic and told them this job is not for me, and I was going to return my kit; I had given them a deposit as well. I returned the kit but never received my money. Instead I got letters from their attorney asking me to pay a balance for my kit. I called him and told him I sent in my kit, and I was waiting for my money back. I faxed him several times with the information from the post office, and he kept telling me, saying he never got it all. I've got now a collection on my credit report for a few hundred dollars owed to Craftmatic. Craftmatic needs to be stopped once and for all.

I lost my money for kit, hotel, food and time for this training. I had to look for another job. Every time I think of this it makes me upset all over again because I feel like a fool to even quit my job to start this so-called dream job. And again, it is on my credit report that I owe Craftmatic money. You can call me anytime for more information about this.

I wrote for information on the Craftmatic bed. They called and promised us each a $500 shopping spree if we'd just listen to the saleslady. The saleslady showed us a video about the bed and give us a quick back massage. We understood that we had a year to decide whether to keep the bed or not. Then she showed the price and we almost fainted.

We said "no way". She was slick and dropped the price a couple times then said, "how much would you pay for it?" I said not even half, so she calls her boss and we agreed to $4000. She said I was not to tell anyone how much I paid for this bed.

Also if we would do a sleep study for one month we would get two $500 gift certificates for bedding and other stuff at WAshopping.com; all we had to do was pay for shipping. But this web site has nothing worth paying for the shipping.

I can`t sleep on this bed very good at all and my wife moved into the spare bedroom with our old bed. I keep thinking of the $4000 I paid for it.

I was sold a bed for my daughter, Sarah, who at the age of 16, was diagnosed with Fibromyalgia. She had been suffering long before that, but the 'illness' was given a name at that time. We have been to several doctors, tried many things to alleviate the pain and discomfort Sarah was experiencing. So, when Steve Pelton came to my house and told me of all the wonderful things this bed would do, and how it would improve her quality of life, I went for it, but only after Steve looked me in the eye and promised me, that AT ANYTIME, I would be able to return the bed and get a full refund if not 100% completely satisfied. At the time of the sale, he promised also that he would 'try' to be there when the bed was delivered to make sure things went smooth. He never showed or called. He also told me that the old bed would be taken away as a courtesy. When I approached the delivery people about this, they denied knowing anything about it, so we had to get rid of the old bed.

I tried calling the salesman several times as it appeared Sarah was not going to benefit from this $4000 bed. I was told by him that I would have to notify the company directly. I did call the company, and the company representative that answered the phone advised me that they could not take the bed back. I tried to contact Steve after that but was unable to get through to him, (caller ID, maybe?). I emailed the company a couple of time after that to tell them of my disappointment in their company and how they do not stand behind their sales representatives' words. I have yet to get a response from them. Now I have to contact them as the particle board on the underside of the bed is broken. It makes me wonder if they will honor their own contract. I am very disappointed in this company and the poor customer service they provide. I was told they can't return the bed and sell a 'used' bed, but as I advised them, that is not my problem as that is not what I was told!

Now, I am forced to be paying off a bed that is not benefiting my daughter!

I am 84 years-old and purchased a Craftmatic bed on May 3, 2007 and was told it would help me sleep better because of my surgery and other physical condition. I had ordered a queen size bed with a firm mattress and was told it would also have heat. The bed delivered has a soft mattress and no heat. I have called the company numerous times with no reply. The mattress has lumps in it and constantly is shifting out of place. Finally about a month later, a man came out to check the bed and told me he would get back to me after consulting with his company. Neither he nor the company has ever got back to me. Today, I had my daughter call and she was told the company is out of business and was referred to another company. The new company has promised to ship a new firm mattress and if we still wanted heat I would have to purchase it separately. We are not holding out breath.

The bed cost $3,535.10 and is financed at $5016.96 at 18% interest. I was not told that the finance interest would be 18%. I have a hard time sleeping in the bed in the present condition and wish I had never bought it. At this time I am having sciatic problems and am sure it is due to the horrible mattress.

I began working for this company a month ago. Everything all the complaints mention about this company are true. The fact about staying at the customer's home for 2-3 hours is a small thing on the scale compared to the third-party, high-pressured sales tactics. They lie that they will pay $50 per presentation to the employee and $200 for what they call their sales kit which consists of a DVD of their advertisement that they air on TV. They burn this DVD themselves, which costs about a quarter. We must not forget the vibrator that maybe costs $25--and you have to pay for their contracts, otherwise known as their paperwork. The salesman must also pay for a small gift for the customers. The salesperson is also to make the customer feel obligated.

I have been taken advantage of for not being paid for the gas too and from Denver for a non-paid training class; I was promised gas reimbursement along with $50.00 per presentation, sale or no sale for the first 90 days of employment. My first check was $290 which they then deducted $50 for that sales kit, leaving me $240. I decided to quit, but they said they didn't have to pay me for five presentations. They were also to pay me back for the kit that I returned in person. They gave me bad leads which they said had checked out and were quality with credit checked in advance, but the people's credit was bad. How can they check people's credit in advance without the person's permission? They also lie to the customers, telling them they may have won a bed; that is how the salepersons get into the customers homes. I have been in sales for years and haven't experienced such liars. I haven't time for a company that doesn't care for its customers or their feelings, or for their employees, either. People need to know that Craftmatic and Contour are the same company. They care about the dollar and not the customers, who are usually ill. Too bad I was brainwashed for a couple of weeks. This company has zero integrity and no compassion for their fellow man.

Working for them, I have never cried so much and been so embarrassed. One customer's daughter is dying at age 18. Their salesmen told them they can afford to pay $65 per month for their sick daughter even though the mother told him she is now having to use the money to pay for her burial. I still cry for this mother.

I wrote for information on the Craftmatic bed. They called and promised us each a $500 shopping spree if we'd just listen to the salesman. The salesman showed us a video about the bed and we understood that we had a year to decide whether to keep the bed or not. We bought two 39 x 80 Deluxe Sleep Systems with adjustable density mattresses on 2/20/07, that also included vibrators and heated mattress pads. They were not delivered until the following Tuesday.

We were disappointed in the beds and felt they were not worth the $5700 we paid for them so I called and asked them to pick them up. I was told that we couldn't cancel because our 5 days was up. We did not even received them within 5 days of the order.

The beds that were delivered were 39 x 74 instead of 39 x 80 but we didn't realize that until the delivery man had left. They offered to exchange, but since they had to come from Denver, we decided to just keep what we had. Naturally when they sent the mattress pads, they sent them according to our order, so we had to return them and get the other size.

The beds don't, and never have, worked correctly with the foot control. Instead of bending at the knee they go straight up. I have called Craftmatic several times, and they keep making excuses and telling me it will take a while for it to work right!

I decided to give them one more call only to find out that Craftmatic is out of business and another company is covering the warranties. They are suppposed to send someone out next week to see about this, but I'll believe it when I see them coming. Also, the shopping spree we were promised was online at www.WAshopping.com. and there is nothing there worth paying the postage on.

I had back surgery done on 1/7/08, and the rep# 8253 made a presentation to me on 1-23-08. He said that can I try out the bed for 5 days and make a decision of whether to keep the bed or return it. Without showing a film, I was in a lot of pain. Jim did not tell me that the bed to try out for 5 days was the trip to get to my house, for the hardware to get to my house--not actually to try it, but to see if it was comfortable. I faxed a letter as instructed to the owner regarding what he had said. I was told that I had to buy the bed because I kept the bed and didn't send it back with the delivery guys. I have told them to come get it, and he said NO! Someone needs to take their business license for false advertising, make them stop making fools out of people and stop lying to the customers.

I had a promise of being comfortable, better leg circulation, and help with the constant back pain.

Craftmatic was contacted online and a request for a repairman was made to repair my bed that I have had for several years. On 1/31/08 Michael from Craftmatic showed up and examined the bed by getting down on the floor and checking from both sides.

He told me that it was unrepairable and then proceeded to quote me pricing of $2950 for a new bed. I agreed and a contract was signed. The bed was to be delivered on the 2/9/08.

When the old bed was lifted, it was noted that the only thing wrong was a Missing nut. This was easily replaced, fixing the bed. Delivery of the new bed was stopped and never taken off the truck.

The deliveryman notified the dispatcher and we got a phone call from the area general manager of Craftmatic who proceeded to tell my daughter that I would have to pay for the bed since I had not canceled the bed within 5 days of signing the contract. She told him the repairman should have fixed it instead of selling me a new bed. He said the person that came to the house was not a repairman but a salesman, and that I should have known that.

The manager said that I would have to pay for the bed or at least a $500 delivery charge. He was very aggressive and belligerent. I believe the way this entire situation was handled was a misrepresentation on the part of Craftmatic. I contacted them for a repairman. I was led to believe that a repairman was sent and he said the bed was unable to be repaired.

I filled out something to win a free Craftmatic Bed and all of a sudden I got a phone call from this woman stating that I would receive $500 gift certificate and my spouse would also receive $500 if we participate in a survey and a salesman would come to our house to explain the details. While he was here he showed us a film on all the benefits we would have if we purchased this Craftmatic bed and convinced us of purchasing it that same day or we would not receive the same price he quoted on another date. So we hesitantly did it, not knowing that we only had 5 days to cancel. I just thought we could return the bed but that was not possible.

Since the day we got the Craftmatic bed, we have not slept well nor awakened in good shape. My husband wakes up with a neckache and I ache all over. This is the worst bed we have ever had in years.

Purchaseed bed based on all the claims the salesman made about medical advatages of bed. Bed has not come close to meeting claims. Have tried numerous times to contact company about possible resolutions. Can't get any numbers other than the sales department who claims they don't have any contact numbers. They just give me an address to mail in to. Hope that a class action suit or attorney general in Texas may take action. Would also consider local legal action if someone could advise.

I have had to sleep on the floor to overcome the discomfort I receive from attempting to sleep on this bed. I have to purchase something else.

My wife and I liked the sound of all the benefits the Craftmatics bed, so we ordered a queen size one. We received the bed. It was OK at best. Approximately 3 years later and within 2 months of each other, both remotes quit on us. Don't know what went wrong; they just quit. I tried ordering 2 new remotes ($90.00 each), and put the charge on my credit card. After a month of waiting, my wife called about the remotes, and was told they were outdated remotes and we would have to wait until the manufacturer made a run of back ordered remotes. We waited 2 more months, nothing. I canceled the order and requested my credit card be credited. Still waiting.

My mother was misled and now is being pressured and threatened by these people. They told her the purchase price was $1700 and now they are trying to collect $7700. I have told her not to pay and have them call me. I would like to join a class action suit. My mother is 87.

My mother is on a fixed income Social Security and she has already paid them $1,000 up front and now they are trying to get her to give her bank account number to take payments from her. She is upset to the point of hysteria.

I have been trying to get someone to fix my Craftmatics bed for almost TWO MONTHS NOW! The person in charge at the service division is extremely unprofessional. They do not understand that I am a working woman and therefore need to schedule my appointment in advance. We tried to scheduled our first appointment so that I could be present. Steve (at the service department) did not see his way open to accommodate us with a time that would suit us. He insisted that they were in the area the next Monday between eleven and four and that was the ONLY time he could do it. Neither me nor my husband could be home at that time, and that was the END of all discussions, even though we tried to make an appointment for a later date. The second call was on the morning they were in the area and AGAIN, I had no choice: take it or leave it! I contacted Craftmatics again and told them the story, but, after another week, NO response. NO help. NOTHING.

I am without a functioning bed for 2 months now. Suffering from sleep Apnea AND having back problems, I am feeling the effects on my health.

On 11-20-07 I wrote a check for $7,998,00 full purchase price for a queen size Craftmatic bed which was delivered on Fri. 11-23-07. I am parapalegic and none of the suggested benefits happened. In fact, I haven't slept well to this day. I cancelled my check for payment and sent a certrified, overnight notice of cancellation, required for a pick-up and return. I have called 3 times to get their bed out and was left on hold and without any call back.

We received an unsolicited call from a salesman from Craftmatic. We first did not want him to come to the house, but he kept insisting and told us we only have to let him do a presentation so he could get credit for a call. He came to the house on a Saturday and stayed for more than 4 hours. He showed us all aspects of the bed, a movie and much talk, asked us about our health problems and told us Craftmatics was the best bed to cure our ailments and we'd feel like a new person when waking up. ($7015.87)He told us that he was certain our American Express would accept the large ($7015.87) charges, which they did, unfortunately.

We questioned the five days to change our mind and get our money back when in fact the bed would not be delivered until 10 days later. He made us believe that it was merely for the money to go from our credit card to them. Very misleading. The bed was delivered, and three days after delivery we are aching, and could not sleep because it was so hard and uncomfortable. We called with our complaint. The manager wanted to send us another bed; however, instead today (11/26) he sent the delivery person with some foam pads which is not acceptable and we did not take them. Called the manager again, and he just will not pick up the beds or return our money. We feel trapped and need help so this won't happen to other seniors

For seniors like us, my husband is retired, and I had to go back to work. This investment was forced and of no value to us or our health. Instead, we are losing sleep, and go to work very tired and aching (neck). $7,015 is a big amount to pay for a bed that is not even 40% of what they told us it would be. Please help us.

My 82-year-old mother entered the contest put out by Craftmatics Beds, assured that she was winning the bed. A lady representative came to my mom's home and would not leave until my mother bought one. It is the most uncomfortable bed imaginable. The lady told her that she could save her money by getting a double instead of the queen bed that she had. Long story short, I think that this company takes advantage of older people, especially widows, and I would like to sign her up for the class action suit against this company.

This Salesman came to my mother's home and would not leave. After repeated attempts were made to get him to leave her house until she signed the purchase agreement. For four hours this salesman sat on my mother's couch.

My mother is 81 years old on a limited income. WHY DO COMPANIES PREY ON THE ELDERLY?

We bought our Craftmatic bed because of my husband's accident. Less than a year later the mattresses felt like you were rolling out of bed and they sunk in the middle. The company, after many months of me complaining, came and unzipped the mattresses and replaced an eggcrate foam inside, but the problem still remains. I called costumer service, was told me to look inside and if I could see the springs, then they did not fix the problem. I did; she said she would contact the company, and it has been two months with no word back. She will not return any of my calls.

I am very angry and want either new mattresses or total refund. Craftmatic will not stick to the warranty and are very rude to me. We wake every morning with pain and discomfort. This bed cost over $6,000. I cannot afford a new mattress.

On November 1, a salesman came to out home and sold us a Craftmatic Adjustable bed. On November 3, the bed was delivered. By November 5, we had decided that neither of us were able to sleep on it. It was an extremely hard mattress and even with the various functions of the bed, did not seem worth the over $3000 we paid for it.

My husband called and I heard him tell the rep, at least twice, that we would like to return the bed and why. She told him that we were within our 30 days and that they would send new, softer inserts for us to try.

It is now November 15. We were just informed that there is no trial period. They only ask that you try the mattress for 30-45 days before you request new inserts and the only period you can change your mind about the purchase is the 3 days following your signature on the contract. It is not designed to be a return policy on the bed, it is just an out if you decide you don't want to make the investment.

I certainly did not consider myself an easy target. But I have to admit that this guy made you feel as if you were a total idiot if you did not buy right then and there. I called cust. serv. two weeks later and requested they remove this bed and refund what I paid for it. They claimed it was too bad they don't have such a policy.

I do not know yet, but I believe by usuing this bed I may have caused some damage to my right hip. When I awake in a.m. I am usually on my right side. The remote has no illuminated buttons so you can't see what you need to push to lower , lower half of bed so I wind up on my side in a V position. Since March of 07' I have experianced great pain in my right hip and it now includes my whole leg.

I bought a Craftmatics bed 2 years ago and wasn't happy with the massage mechanism.Tthe hand-held direction pad has given me various problems, and now I can't even use the vibrator mode. But the worst is I can't find a telephone number to ask Craftmatics questions.

My 84 year old father entered a contest to win a Craftmatic bed. While I was out of town a salesman came to his home for several hours and pressured him to buy a bed. When I called from Los Angeles, he told me he bought a bed and about the contest. I told him it sounded like a scam and to cancel the bed. He tried to cancel prior to delivery and then was advised they would take off the $300 delivery charge.

I called the following day and found out that the bed didn't get canceled because they said over and over we could cancel it if we didn't like the bed.

Actually the bed had to be canceled within 5 days of the contract date. It was too late to cancel before I even had a chance to try it. I asked my father to explain exactly what happened and he promised me he was told it could be returned.

They had lowered the price several times when the salesman was here because my father kept saying he didn't want to buy a bed and the salesman wouldn't leave. I think the way this company operates is unethical and deceitful. They are deceiving and pressuring the elderly.

A rep from Craftmatic Adjustable Beds made a visit to my 86-year-old grandfather's house about 3 weeks ago. After being asked numerous times to leave he would not. Finally after 3 hours he did leave. Never left a card as to who he was so we could not blame it on a specific person. Thankfully my grandpa did not buy a bed. Something needs to be done with these reps who try to take advantage of these poor, elderly people.

This was a big waste of mine and my grandpa's time. I have tried to contact these people in person and to no avail.

Emotional

Should I let them take her to court or give in and try to pay for this bed? She sleeps in her recliner.

I am disabled and have chronic pain. I was looking for a bed that could help me get my rest. Well George Satter, came to our house and convinced us to give a craftmatic a try. We gave him a $200.00 dollar deposit. The next day I received a phone call stating that we would need an $1800.00 deposit in order to obtain financing. Our income is very limited with only my husband working, so this just wasn't possible. I was told my money would be refunded.

My husband spoke with someone from the company twice and was told each time the money would be put back in our account within 2 to 3 business days. It has now been a month and nothing has been returned.

I have called the company 4 times this week and have been sent to peoples voice mail, each time I have left a message asking for a return call, but I have yet to receive even one call back.

My husband and I purchased a Craftmatic bed Feb. 2, 2007. The salesmen Kurt & Bart were in our home for hours telling us the benefits of the adjustable bed which sounded great because of several medical conditions that I have and we thought that it was a great solution to several problems. We agreed to purchase the bed on a payment plan that was do-able. However the finance by a Revolving account is not the way to puchase any long term account.

On Aug. 31,2007 i made a payment by phone that I normally would have made online. The phone payment cost an addtional $5.00. But because the payment was not credited to the account until 9/04/07 a delinquency charge of $39.00 was also added. The finance charge was $111.59. New charges was $44.00-and by the way I do not know what that is, was also added. The original payment was $120.00.

When we got our statement -the previous balance was $3899.77 and our new balance is $3935.36. Also the finance charges which were already ski-high at 23.34% jumped to 29.99%. We were told that the contract was non-negotiable. I ask to speak to a manager but was told that the manager could not help becase we would the same thing.

I am disabled but my husband works and we are looking at payment that are not progressing to an end but are increasing. We cannot sustain this type of financial blow as our finaces are not flowing but stagnant.

We were told that the bed was very quiet and that is not true. The motor on the bed awakens everyone in the house, not just in the room where you are sleeping.

We were told that we would get a king size bed when indeed we received twins beds locked together. The mattresses are very uncomfortable. Since we received the bed, I have experienced my old back and neck pain coming back. The buttons that let the bed up and down does not always work and the mattress is sagging on one side.

We were given 5 days to send the bed back, but the 5 days were before we received the bed or had an opportunity to try the bed out.

July of 2006 I purchased a bed from Craftmatic. The Rep told me I was entitled to receive a free TV. When I received my bed the delivery man said the TV was on back order.

After a year of waiting and calling I spoke to a rep who told me that I did receive my TV. I told her "no, I didn't". My daughter took the call and asked the rep to please fax over this supposedly signed delivery form. My signature was FORGED! Someone apparently copied my handwriting to a delivery form.

I was in shock and very angry. My daughter spoke with the rep again who said they would investigate. She said she would talk to her manager and call us back in a week . It is the middle of September and I still haven't heard from them.

We were interested in a Craftmatic bed so we arranged for a salesperson to come to our home to discuss. We were told that the prices quoted would be good for a year but the salesperson said the price quoted is only for this evening 1/25/07. She was a very high pressure salesperson. Came with a coffee cake and a plant for me.

The price of $7000.00 was entireley too expensive for us. She called her supervisor, so we thought, and for that night only they would lower the price to $4900.00. We said it was way too expensive, she did a credit check and said we can afford it. My husband is a double amputee and she said the bed would be excellent for him. She was here over 3 hours, at which time we agreed.

The first week the bed developed a dip in the middle, the mattress, FOAM, was replaced. We still complained and was told we would have to get used to the bed. She would not return our calls as we were very dissatisfied with the bed, customer service said no refunds. My husband has a secular wound on his bottom and had it at the time of the sale. A visiting nurse, for the wound, has said that he needs to be in a hospital bed. Side rails for the Craftmatic bed is $900 which is outrageous.

Now a VA doctor has also verified that he needs to be in a hospital bed. We did not realize that there have been so many SENIOR CITIZENS that have been misled with high pressure salesmanship for the Craftmatic bed. The middle of the bed has dipped again but we have not contacted them as now we are at a point where we are ready to pitch this bed into the nearest dumpster.

The wire for the mechanism to raise & lower the bed keeps falling down and will not stay secured. Today I wrote a letter to Craftmatic. I will see if they acknowledge the letter.

We are out $5000.00 for a product that does not live up to its name. We will have to get RID of the bed, as now the VA will be providing a hospital bed for my husband.

Was contacted by the company during an extended illness..Sales pitch about all the health benefits I would receive from owning their bed. I was desperate at the time for any type of help to improve my health and after approximately 6 hrs I agreed to purchase the bed through a loan.

The bed is broken, will not work, and I have not been able to contact anyone to receive assistance even though I was told it had a lifetime warranty. The number listed on the website apparently has nothing to do with customer assistance, probably sales related only from what I could determine.

The benefits stated/promised have never been true, the bed was extremely overpriced, and and now cannot even use any of the features/raising/lowering, massage, etc due to being inoperative.

The financial strain has been great, the physical benefits extremely limited, if any. Unfortunately I was weak and vulnerable due to the illness which continues.

We called the company in response to a promotion for a chance to win a free bed. Next thing we knew we had a man in our house selling us a bed we could not afford, sight unseen. We feel we were pressured into signing the contract and when we tried to cancel we were told we couldn't it was too late, I was no longer dealing with the Craftmatic Company, but a finance Company, the best we could do is get the payments reduced and the time extended, so now we owe over 8 thousand on a bed that is very uncomfortable, squeeks terribly when it is adjusted makes horrible noises when the massager is used, and you can't really feel any benefit from the massager anyway.

There is no chance of ever getting it replaced as who would buy it from us, We can't just toss it out and buy a good bed we can sleep on not after paying for this one. We can't afford to pay for it, it is ruining our credit as we are on disability and on a limited income.

The salesman said it was the answer to all our health problems and gave the bed all these wonderful reasons of how it would help my husbands heart problems and his recent neck surgery and my leg edema, and help with our sleep apnea, the stress of how we are going to pay for this monster has only made our problems worse. I wonder how many other disabled and elderly people craftmatic is taking advantage of. He also told us if we tried to cancel our order he would get fired, at the time I felt bad for him, so we didn't, afterwards I realized he was just trying to make a sale.

My elderly mother purchased a Craftmatic bed. Within a week the mattress was sagging so badly that she had to hold on to something to stay in bed. I have called customer service to see if we can remedy this problem, all they can tell me is they will send someone out to take a look but they never do.

My mother has slid out of bed on two different occasions. The problem is she is not able to get up once she falls, fortunately, we have Lifeline and she is able to summon help.

Bed was delivered broken, with a bar protruding through the mattress and creating discomfort in our lower back.

Mattress was exchanged for a pillow top style that has a plastic foam core which sagged immediately.

This was exchanged for a foam insert that is too large for the zippered mattress and bulges in the center.

It is impossible to get a good sleep in this bed. The mattresses are slanted and either indented or bulging. Of course when I contacted them about another alternative, I was told that there are none and that they would not accept a return of the bed. I was also told that the Baltimore distributor I apparently purchased the bed from had gone out of business.

Paid $4,000 for backpain!

My handicap father purchased his Craftmatic Adjustable Bed under the impression it was covered with it's Lifetime Warranty only to be told that to receive a new mattress (because the one he has is literally nearly bent in half) he will have to pay an additional $500.00 because the distributor he purchased it from went out of business. He spoke to two different customer service reps at Craftmatic, one being the supervisor, both of whom were extremely rude with no interest in the consumer whatsoever. He has done nothing but complain about this bed since it arrived.

Collector now calling threatening litigation to collect the outstanding balance. Elderly aunt unable to discern what has happened and tells the Craftmatic people she didn't want bed and agreed with sales person to get them to leave.

I have been getting calls from this place for a very long time. I and the only other resident of the house have told them to stop calling. The person on the other end will NEVER give their name and they continue to call. Tonight I got home and saw that they called and I called them back on the 800 #. When I first got through a female took my name and the spelling of it, while saying that she was going to put me on the do not call list. She then states that she was not calling for me, but rather for my fiancé. I advised her that he has answered before and told them not to call. She replied Oh well, too bad, we will continue to call and hung up on me.

I am tired of them calling very early and very late. I work long hours and I would like to get my sleep without interruptions of a rude and inconsiderate company!

Mattress started to get lumpy and we could not sleep on them, I call them they said they would change them which they did. Here it is two years later we got the same problem, Only worst, I cannot sleep on the mattress at all now.

I called, talk to three or four people, they keep transfering me around to different people, who keep saying they will call me back, never do. I feel after spending $6000, they should do something for me, I can't afford to buy Mattress every two or the years.

My father was talked into purchasing a craftmatic bed before christmas 2006 he did so and he paid them when the bed arrived he told the gentleman that he had received the wrong mattress and the thing that had pushed him over top and buying the bed was the fact that he could get the heated mattress he was told that there was one in the warehouse and he would receive it next week well it has been 2 mths now and no one from the head office or the distributor will return my calls I have to say that now we are looking into just having the bed returned and the money back.

They are phone harassing me. They call with their recording 3x a day and will not accept that I am on the do not call list even though I call them back at 443 573 0232 and I think the Craftamatic telemarketer is mad at me and is now into revenge. He keeps calling, he is mad. I am frightened.

This company contacted my mother at home even though she is on the National Do Not Call List. She was informed that she had won a free craftmatic bed. My mother was skeptical about this windfall gift and questioned the marketer, at least 3 times, whether this was a ploy designed to obtain a sales appointment etc. She was told absolutely not, that she had won a bed.

My mother asked if I would be available on the day she was to receive the new bed. I agreed. Just prior to the salesperson's arrival, I went to the Consumer affairs website and found the article on Craftmatic and its penalties in West Virginia. I immediately called the Craftmatic office to cancel the appointment.

The salesperson demanded that I give them all my mother's personal information, which I refused. I gave them her name and phone number and told them to contact the salesperson by cell phone. The craftmatic rep on the phone said that would be impossible. Within 2 minutes the outside sales rep for Craftmatic shows up at the front door. He questioned why we were cancelling. I told him to contact his office.

He then asked if he could come inside and use the phone to verify the cancellation. I told him no that he could use my cell phone outside while I listened. He then admitted that he had his own cell phone in his car. I am convinced that this was a ploy to gain acces to my elderly mother. Within 5 minutes of his departure, we received a call from his supervisor who demanded to know why we were cancelling. I told him to stop contacting this number and he abruptly hung up!!

This event has had a very detrimental effect on the psychological health of my mother. She is quite depressed at the fact that she could have been duped by Craftmatics high pressure sales pitch .

We purchased a craftmatic bed on 1-18-2005. We are having a problem with the mattress (it is lumpy) and the motor or something has leaked oil on my carpet. I called the customer service rep. Diane Peltser and she said I had to pay 116.00 to have someone come and look at my bed because our distributer went out of business. Therefore any warranty that I had was not in effect.

We were told our warranty was good for a lifetime and would even pass down generations. They promised us the world and now we find we have nothing. The woman I spoke with was rude and had no interest in helping me. She said there was nothing she could do because our distributer went out of business. This seems strange because after a salesman was at our house I spoke with the craftmatic company and had somethings changed before I got the bed.

I cannot sleep at night I have to get up in the middle of the night and sleep in the chair to get rest.

The Craftmatic I Sleep system was sold to us with the assumptiion that you would beable to sleep better and your breathing habits like snoring would be stopped or reduced. The bed was suppose to help you sleep better but it does not. I have had back surgery and I can not hardly sleep in the bed. I would not recommend or purchase a bed like this ever again. What makes it so bad is my Mother-In-Law purchased one as well. We are two families that are very dissatisfied.

I am medically disabled and used this bed 3-4 times daily for fluid retention problems and for a major back injury.

I ordered 2 beds 11/2/05 to include heat pads. I've had to call several times due to not receiving them when told they would arrive. On 12/14/06 I spoke to Mr. Vaughn who claims to be a supervisor that once again told me I would receive pads at my door in 7-10 days just like I was in October. I asked what reassurance I had and he said he is taking care of it himself this week. I told him that is what I was told last time. He asked what he could do and I requested a letter stating the product would be at my door in 7 to 10 days. He hung up on me.

I immediately called back and asked for a supervisor in which I got Mr. Vaughn again. He stated he was very busy and didnt have time to write a letter and he has told me 7 to 10 days. I asked him who his boss was and he stated Mr Magary. Of course there is no way of contacting him that I know of. My order was paid in full on 11/2/05 the day I placed the order but they have not fulfilled the order as of this date.

Salesperson dropped in at about 2:00PM. Didn't leave until about 8:00PM. Starting price was about $6500.00. Call after call was made from my home to Denver when I wouldn't accept price. Finally deal made at $4500 with condition that I pose in TV ad (never happened). I still owe over $3000 on the beds. I got 2 twin beds.

I'm a totally disabled veteran and my wife has had extensive back surgery (before getting the beds). We were told that the beds would alleviate many problems both she and I had sleeping. Told my sleep apnia would improve greatly (NEVER DID). We've had the beds almost for just over 2 years and both of them need to be replaced. Both the box springs and mattresses are collapsing. I have to sleep on the far right side of my bed or I role out of my bed during the night. Many times I have had to spend the night on the floor, not being able to raise mysef. I can't adjust the bed in any form to keep from having extreme pain in my body. I could go on and on but time constraints keep me from doing so at this time.

In June we were called by the craftmatic co. We are on a no-call for solicitors.They got through anyway and wanted an agent to call on us.They promised we would be entered in a contest for a free bed.The agent came the 20th of June and nothing was said about entering us for a free bed. He claimed the bed would be beneficial for my sleeping and snoring which I have trouble with and my wife has back problems and he said the bed would help that.

We bought a bed and when we read the papers he gave us, the company disvowed any claims. We paid $3800 for it and the mattress should have been top of the line quality.The bed did not help any of our problems.

In July I saw Craftmatics ad. on t.v. I called to enter in sweepstakes and to get information on buying bed.A few days later a Burl Mahl contacted me to set up an appointment to come to my home.I honestly felt it would be safe to allow him in my home. This would be the first salesman I have ever let in my home.

Soon after he arrived he began to ask very personal questions. Did I have a boyfriend? Did I live alone? Would I enjoy having my hair,nails done? He only called me 'lady' never using my name.Whenever I tried to interupt him he would tell me I needed to hush. He said I must be Attention Deficient. He said he was a multi-millionaire who only works for Craftmatic whenever it suited him. He said he is in the process of buying several restaurants in Atmore, and Bay Minette. He owns several race horses who has made him millions. He is a famous chef who would love to come to my home and cook for me. He is a pro playing a piano. I was getting more scared by the minute. This went on for almost 4 hours. When I thought it couldnt get worse he got up and said Lady I want you to see this. He pulled his shirt up and proceded to explain how much weight he had lost and how good he thought he looked.

That night he started calling my home. I wouldnt answer the phone because i saw on caller ID it was him. Later he started blocking his number. I think Craftmatic is fully responsible and Im very scared if he is fired what will he do to me and my daughter.

Linda suffers from MS and is virtually completely invalid. As such, Linda depends on her special bed, which she purchased about 14 years ago from Craftmatic. In April of this year, Linda contacted Craftmatic for a service and repair and was told that the charge for this would be $ 440.47 The repairman of Craftmatic showed up on April 20th and told her that this older bed needed a different size board (piece of wood), which needed to be ordered. Since then, we have contacted Craftmatic several times and they have visited Linda once more on June 9th.

At that visit , she was - once again - told that she needed a new footboard and thighboard. Since I am a part-time caregiver for Linda, I have contacted Craftmatic on her behalf and spoken to various people about this problem. However, despite all their promises, we still have no idea if and when they will finally repair her bed. It is now July 17th and we are truly disappointed in this company's lack of responsibility.

Upon purchasing two beds we were promised 13% financing. When the first bed was supposed to be delivered the paperwork was 20% fin. chrg. And the one bed delivered was a king instead of a queen. We returned the bed with the truck that brought it. We called and tried to cancel the order and were told that they would keep $500.00 of the $1000.00 we put down on the bed if it was cancelled.

We decided instead of losing our money we would wait on another date, and were given another date to have the bed delivered with new paperwork. The delivery time was one o'clock in the afternoon. The Craftmatic co. called me at work at 10 a.m. and said they would be there within the hour. I drove home and at 12:45 they arrived. They had new paperwork. This time the fin. charge was 17.99%. Suzanne was called and she told me to sign the paperwork and she would have new paperwork to me within the next week. I told her I would not sign a contract with this % rate and that I had sat there for 4 hours out of work waiting on delivery and could not afford to keep leaving work.

She said she was sorry and I could cancel with a full refund or wait on another bed. I cancelled and have not recieved a refund.The driver of the truck which made the delivery said he did not blame me a bit. That they lied to many people. My mother-in law who has cancer has waited on this bed for a month. Now we must try to find another bed for her comfort.

I was employed as a sales rep for Craftmatic Beds They required a $200 deposit after a 3 day training class and then took out $180 the next 2 weeks for equipment they provided us for our sales presentations. It was our understanding that after we left the company we would get our deposit back. I requested a Wednesday off on the previous Sunday on the voice time off mailbox you are required to give a 48 hour notice which I did.

They called me that Wednesday when they said I failed to show up for my 2 appointment's that day and and left a message for me that I was fired and to return my equipment. I didn't care about getting fired it was a really bad job anyway. I returned my equipment under the impression I was going to get my full refund for $380, they only sent me back $182 there explanation was tht they fined me $200 for the 2 appointments I missed even though I left a message requesting that day off. I would like them to send me my full refund. They also sent me into really bad neighborhoods to do my sales presentations there leads were not pre-qualified at all.

I went to a sales training course for Craftmatic for three days on my own money after I was told by Mr. Morris that I would be paid the first 90 days of employment and would receive $75/wk in gas allowance to run their leads. When I got there I was told there was no longer a gas allowance and that I would not be paid for the training course.I bought a box of supplies for $200 for my sales rep. job. After the first day of what I'd call poor leads and could not sell the beds. I did two demos in which I'm supposed to be paid $50/demo. I called my sales mgr. Tom at 8am I couldn't afford the gas to run the leads without a gas allowance and I would have to quit. I sent my box back and have not heard anything about getting my money back. Also the people on my appts. said they were told on the phone that they had WON A FREE BED and they assumed that's why I was there. They did not win a free bed. I was there to sell them one.

I was sold a bed on 8/25/05 that was not the one my wife and I ordered and needed,my wife or I needed or ordered, she had a stroke on 3/28/05 and is paralized on left side,unable to move or transfer,.now she is suffering from back pain, uncomfortable, unhappy in top of her horrible tragedy with the stroke, this is adding to her pain and suffering and mine too.

I was cheated, discriminated against, disrespected by the employees I dealt with..Diane kept telling me that I misunderstood her, maybe because I am hispanic and and old 80 yr old. She said I was confused, that she sold me what I asked for..the mattress dont even have the right measures I ordered. I am about to call an attorney to handle this issue.

I paid $6,430.58, paid for the Craftmatic I adjustable bed. I wanted the Optima, I ordered a king, they gave me a queen. I have called them they say they are going to fix it and they dont.

I purchased a craftmatic bed and there is a problem with the remote control. the bed has had many problems since purchased. I called to get the bed adjusted although it's still giving me trouble. I had the bed serviced and I'm still facing the same problem that I had when originally purchased the bed.

6/2/05 we purchased a Craftmatic I bed for $4000. It was delivered 6/4/05. After sleeping on it for a couple of weeks felt that it was too soft (I had back surgery 4/15/05 and am worse than I was before the surgery) and that I needed something firmer to support my back. I called Chuck Falcone, Cust Svc Mgr, and 6/13/05 telling that we were not happy with the bed and asked if he had one a little firmer. He said that he would have to check and called me back 6/14 and said that we would have to sleep on it for (30) days before he could do anything for us.

On 7/13/05 I called him back and he agreed that he would changeout mattress to a firmer one. This was delivered to us 7/21/05 and it was worse than the first one and harder than the floor. I then wrote Mr. Falcone a letter dated 7/26/05 and told him that we were not able to sleep on the bed and are having to sleep in our guest room. I asked if there was any way that they could work with us to refund the $4000 and perhaps keep a reasonable amount for a 'restocking fee' since the bed had not been slept on but five days. He didn't respond to my letter so called him once again 8/4/05 and asked if we could work out something.

He said that there was nothing they could do for us and the bed was ours to do whatever we wanted with it. We are senior citizens (68 and 79) and cannot afford to lose $4000 for a bed we can't sleep on. We feel that they are taking advantage of us. We are desperate.

I bought a Craftmatic bed on 3/26; Delivery 3/29 for my Florida apartment. I was told if I did NOT like it, I had five days to return it with no questions asked. The bed wasn't delivered for 3 days. After one night, my arms became numb. I paid $2,383.94 for this bed and realized it was not for me. I called the following day. I was told I must send the form in writing for a refund and bed pickup. I sent it certified mail. It was post marked 4/2/05! Now, they are saying it is 5 days after the contract signing, not a trial period of 5 days. I am very upset they REFUSE TO PICK UP THE BED AND RETURN MY MONEY.

This amounts to a 24 hour period that it is late. I only slept on it one night!!! I stopped payment on the check. (I am 85 yrs old and on a fixed income, my daughter is writing this for me). Donna At Craftmatic is being unreasonable. SHe states she already was paid and now it is with Telecheck a collection agency?

I am now going to put in collection for the balance, $2,083.94. I cannot believe that I am a customer, don't like the product and cannot get a refund. They want to come out and adjust the bed. I SIMPLY DO NOT WANT THE BED!!!! The salesman spent 4 hours with me until he was sweating. Can't a consumer get their money back and return the product. We're talking ONE DAY OVER THE 5 DAY PERIOD. That includes a weekend!!!

In good faith I paid for their beds, on delievery they were not what was wanted. But was too late to (Had to cancel before they came). They would not consider another type of mattress. They one I got was like sleeping on the floor. They sold my check that I had stopped payment on to a collection agency and they were unbelievable rude to say the least until they got the money.

Had to pay for beds that are cheap, as hard as the floor; and not worth the $3800.00 that I had to pay! I want my money back and they can have their junk!

We purchased an adjustable bed on 4/17/02. It was supposed to be delivered on 4/21/02, however when the delivery staff arrived they did not have the bed we purchased in stock. They said the correct bed would be delivered later. I received a receipt stating this. On Monday, 4/22/02, I began calling 800 numbers to get a new delivery date. Spoke to Joe Roberts in Customer Service who was no help, then spoke to Jerry Webb who just kept giving me 800 numbers to call, did not offer to get a specific delivery date, did not offer an apology, or anything. All I got from was the run around. When I told Mr. Webb what happened he said I will call the distribution office and call you right back.

By Wednesday, 4/24/02, still had not received a call back. Called him again and he just continued giving me 800 numbers and offered no help. I finally called their consumer affairs number at 800-828-1033 on 4/24/02, left a message. When I got home from work a message from Diane Peltzer of that office had left a message. On 4/25/02, I called and spoke to Diane. I told her the problem, she said the correct bed would be exchanged on Friday, 4/26/02. I told her it would have to on Saturday, she said they did not work on the weekends. So I said after 4:00 p.m. on Friday. She then called and talked to my husband on 4/25/02 and told him the same thing, after 4:00 p.m. on 4/26/02. Then another male, my husband did not get his name, called and told my husband after 4:00 p.m. on 4/26/02.

I left my job early on Friday, 4/26/02, because we did not want to miss the delivery. However, when we got home a message from Craftmatic, Carl, stated the delivery would be between 1:00 and 3:00 p.m. Since we were at work we could not return the call. We called the number Carl left, but since they are on east coast time there was no answer. We were home until about 5:30 p.m. on 4/26/02 and no one came to deliver. Saturday morning I called the consumer affairs office of Craftmatic to leave a message, however received the message the office will be closed until 5/6/02. I then left a message with the sales representative, Mr. Al Joseph at 800-448-7489, ext #509. We used a credit card to pay in full.