I am renting two laptops and one bedroom set . I paid for one laptop and the bedroom and my wife pays the second laptop. I was let go from my job and I gave a check to pay for my laptop and the bedroom set and the check came back because a problem with my account. They shut down my laptop and my wife even though she is making payments on it and now she has no access to her work or my daughter's school work because they want a payment. I told them that I am waiting for my check to clear to buy out the merchandise but they don't want to give the password for my wife's laptop so she have access to her work. I have been a customer of Colortyme in Tannerville, PA for about three months. They never called my references to verify my application until yesterday, 12/27/2011, telling them that I was looking to rent merchandise which is not true.
Consumer Complaints & Reviews
They are ripping customers off. When you pay a payment, none of that payment comes off of the balance due. I ask them every time to repeat my balance after I make a payment. When I paid my next payment, he gave me the same balance as before, and added tax. I have been owing $202 for a month now. How is that possible when I made a $45 payment this time, and $84 payment last time? Maybe I should hire an attorney to look into this.
I bought a stackable washer and dryer, a Whirlpool. On the first pickup, end of May 2011, the washer door would not open. It would lock and not unlock after the wash cycle. I had it picked up to be fixed. Colortyme brought out a temporary washer that was full of cockroaches. I am now spraying my home. They brought back my washer. They said it was fixed and the door locking system worked. Shortly after it was brought back, it became too loud. It sounded like a jet engine taking off.
Colortyme picked up the washer upon my request. They kept it for 3 months. When I inquired about the washer, the manager said she was going to be out $500.00 dollars. It was because they were going to have to replace the tub of the washer and the bearings, because I did not use the right detergent. I informed her: "No, I only use HE detergent. And I also have the cleaner for the washer as well." During this time, I called Matt who sold me the washer, dryer set. Matt was in Corsicana Colortyme at the time I bought the set. Now he is at Tyler, TX Colortyme. Desperate for help, I asked him about getting a new one to replace this one. I was told that if it could not be fixed, it would be replaced. He told me to speak with the manager in Corsicana and she would help me, that it is up to her.
I called her again. She stated my washer was fixed and they would bring it out. Two of my sons were here when the men brought back my original washer I had purchased. After 1 week, it became too loud again. I called Colortyme and reported the problem. With my busy schedule, it took est. 3 weeks from the time I reported the problem for the washer to be picked up. I then requested to have a full refund of my money for the washer, or a new, not a second hand washer brought out to my home. The manager said she could only send out one of the same year or older. I told her I would try it out.
Colortyme came out on September 16, 2011. They picked up my washer and brought a second hand washer to replace it with. The delivery men turned on the washer empty of cloths and left. My son Stephen was home to greet them. When the men left, my son Stephen went to take a shower, leaving the washer running the way the men left it. Stephen found the washer beeping and flashing a signal F9E1 and it was full of water. He then called me, Jackie ** (mother).
I called Colortyme in Corsicana. I spoke with the manager and told her what was going on and what had happened. She said she would take care of it. When I arrived home at 10 pm the same night, I found the problem had not been taken care of. The washer was not working and full of water. It smelled of burnt electrical wires. I am formally requesting a new washer or a full refund for the washer that I have not been able to use. I have been going to a laundry mat to do our clothes. This is not for me. I have been a customer of Colortyme for over 3 years now. I have recommended your business to my children and to friends. I expected to be treated fairly and I don't feel that I have. I am asking for you to resolve this matter. I look forward to hearing from you.
I was having a problem paying my payment and when I contacted them to make a payment arrangement, they told me that they could not wait that long for a payment. Then after a few months, I again got behind on my payments and all of the people I gave as references on my application, they call daily. Not to mention they come to my house at least 4 to 5 times a week. I had to change my phone number because they began to call me from their personal cell phones. I also had them come to my job and threaten my boss. After all of this, I tried to set up an app. for them to come and take the furniture because I no longer want to have anything to do with their business and they refuse to take any merchandise until I pay my back payments. They even found me on facebook and started asking me to pay my bill on there. I have still not been able to return my merchandise and am still harassed by them daily. I would not recommend anyone to rent from them.
On 10/06/09 I went online to check my bank statement & noticed that for some odd reason I was overdrawn by 375.00 when I called the bank to see why they said it was due to a charge from Colortyme for $80.24 dated 10/05/09 which I didn't authorize I made the bank aware at that time & they explained that since I have done business with Colortyme before that my best bet was to contact the store have them reverse the charges & have them write a letter on company letter head explaining it was an error & then to fax it to the bank & they would reverse the fees. I contacted Doc P & he was more then happy to help as it was an error that they charged my card without my knowledge.
I did what the bank asked but by the time it was all said & done my account was overdrawn by almost 600.00. Now here lies the problem I did what the customer service agent of Suntrust asked & the bank says that since it was Colortyme's fault for the charge & not a banking error the charges will stay as Colortyme is the responsible party & not the bank itself. I go back to Doc show him the proof & explain where the bank stands with this situation. Mr. P explains that he needs to send all this information to the CFO in Corporate Headquarters. I get in touch with Doc on 10/14 & he explains that per the CFO they are only willing to reimburse 1 NSF & not the 14 I was charged by the bank.Why should I be penalized for something they caused in the 1st place. I have a detailed breakdown from the bank & explained the charges the same way the bank explained it to me.
Meanwhile this has caused me to default on a loan that drafts out of my account every 2 weeks because my account is still overdrawn as Colortyme still hasn't corrected the problem my account continues to incur NSF & extended overdraft fees due to a problem caused by a charge I never authorized to begin with. USA loans now wants their money in full plus what ever fees they have incurred due to no fault of my own. All I want is for this problem to be corrected I have tried everything & you are my last resort I know their has to be some sort of law that protects my rights. Had it been the other way around they would follow me with the fullest extent of the law.
I am renting to own a Television through Colortyme for about 2 years now, and just recently we were having problems with the volume, before it was broke we used to turn the volume setting up to 30 to hear just right and just recent we would turn the volume up into the 70s-90s and still have trouble hearing it, I called colortyme and they came and picked up the tv and gave us a loaner, it has been around three months and I have not had my tv,
The manager and technichan say there is nothing wrong with the tv and for that kind of tv you have to turn it up to 90 to hear it. I can still barely hear it when it is up in the 70s-90s and when we first got the tv it was never like that. I have held payment because they have not fixed my tv right. They came by to drop my tv off and it was still broke, so we asked them to take it back and have it looked at again because of the sound and because there was lines in the tv as if there was pixels out in it.
They have not fixed my tv correctly and are still excpecting payment and I dont even have the tv. I have payed off a washer with them in the past so i do have a good payment history with them and with this tv it would be paid off in Decemer 09, if they were to fix the problem. No TV that I have been paying on and television that does not work and manager is not willing to fix it.
i have a whirlpool refrigerator that leaks water and freezes the food in the refrigerator part. the frige was repaired once for this problem now it is doing it again. my daugther owns a whirlpool and purchased from the same place as above. she is having the same exact problem.
I rented to own a computer. I had a waiver agreement with that computer that would cover for theft, fire and such. The computer was stolen, I called the police. Colortyme always maintained that they weren't responsble to honor the waiver because it wasn't burglary. I contacted corporate to find out if that's so and they're trying to say it wasn't covered because I never gave them a police report. That's not true, I would have given them a police report it they would have honored the liability and I still can.
I was 5 days late on payment because of a death in the family. He called my work 15 in 2 day and threatened my coworkers. He yelled at my coworkers. He wanted to know my address at work so he could come up here and harass her for telling him to call me at home. He was told sveral times by my boss to call me at home. He did not listen. I got into serious trouble with my boss because of it. He jepordised my job. I don't know if there are any laws to protect us from these people. My lady co-worker thinks he is going to n=be in the parking lot waiting for her. We should not ever be treated this way. Not for 5 days.
