City Furniture

Please disregard my previous complaint. The store manager reviewed the pictures, was most gracious, and agreed that the table was defective. I will receive a replacement tomorrow.

I bought a cocktail table and two end tables as well as the 3-year in-home service for $84.99. When the tables were delivered, it was evident that the cocktail table was damaged in three places (Two other defective areas were discovered after my initial call to customer service). However, I learned that once it's delivered, it's yours!

I was asked to send pictures, which I did. This was a complete ruse. The obvious hole in the front on the cocktail table, the gouge out of the top and dark burned area were "determined" to be part of the "natural" wood, even though no one would actually come out to see the damage in person.

There was no way the company would exchange the table or repair it. Therefore, the $84.99 three-year in-home service warranty to repair or replace manufacturer's defects is an absolute joke since they do not provide this for brand new furniture. It's just a way to bilk the customer for additional revenue.

The sales person was kind and helpful, but I learned that customer service is there to prevent service, not provide it. I requested that the $84.99 be returned to my credit card. As of today's date, it has not.

I purchased several items from City furniture/Ashley's on Black Friday. I was told I would have my delivery the following week. I have received one or two pieces at a time. I have to make arrangements to be home for each time. They call and tell you that you will receive all your furniture and once the truck arrive you are told your lamps were damaged so it will be two more weeks because they are on back-order. I was told yesterday that my lamps are on back order until January 16th possibly.

I purchased the LEO sofa set with warranty June 23, 2011 and I have had nothing but problems. I have emailed and called and the customer service is awful. My sofa after 3 months started to sink. They changed the foam, it sank again. The arm rest you can feel the hard material and customer service told me that it was normal wear and tear after having the sofa for less than 6 months. I had been complaining after 3 months of having it.

I have since sent a complaint to the Federal Trade Commission, Better Business Bureau and I have put in a dispute through my City Furniture Card that will suspend my having to continue to pay on the furniture that is not comfortable. At first I asked for a store credit but because of how terrible the customer service has been I am asking for my money back to go to a company that will value me as a customer. I will never purchase anything else from City Furniture again!

I purchased a leather couch and loveseat on 10/17/2009 with a 3 year in-home warranty. Within the first week, the recliner on the love seat did not work. City Furniture had someone come out and fix it.

Now, 1 year and 11 months later, the leather on the love seat is starting to flake off. I called City Furniture warranty department. They said to send pictures. I sent pictures and then they said someone would contact me within a week.

After a week, I called back and they said it would be another week. I called back a third time and the lady said it wasn't covered under the warranty. I told her I had 3 year extended warranty and I wanted someone to come out to the house and look at it. She said it wasn't covered, period. I asked her why and where is she getting her information from. She said she was the manager and she made the decisions.

I went to the local store and talked to them and they agreed the leather should not be brittle and flaking off. They suggested I call corporate. I have tried calling corporate several times and just get music or a recording.

Be warned, City Furniture's customer support and warranty is really bad. I won't shop there again and neither will my family. Anyone got any ideas?

I purchased a dining table which within a month, the wood on the table top was swelling on the crack by the leaf. They said it was not a defect and would not replace the tabletop. They also blamed me for putting something hot or wet on it. We only used the table a few times and only sat our plates on it which were not hot. My $200 table from Walmart held up better than this $1000 table. I am very upset! This is a poor quality furniture.

I purchased 2 couches in July 2007 and the salesman recommended a warranty, which if we did not use in three years, we would receive a store credit instead for the warranty price of $77. At no time did the salesman say that there would be a time limit to the credit. About one year ago, I called the City Furniture outlet where we made our purchase and gave them our new address in Gainesville, Florida to send the credit to. On September 20, I visited my parent's home which is the original address on the purchase and was surprised to find that the credit was sent to their address and that it expired on September 2, two weeks prior. I called to complain to the store and was told there was nothing they could do but the only person who could validate the credit was a floor manager. I have tried repeatedly to reach a floor manager including waiting on hold for 45 minutes and leaving multiple messages but no one has returned my call.

I called a year ago and gave my new address to your employees to put on file but this was never done. City Furniture sent a credit which was only valid for less than 2 months (the credit was printed on July 19, 2010 and expired on September 2, 2010). This was not stated to us when we made our purchase. The floor managers don't return calls. It seems that this company doesn't appreciate their customers business and is only out to swindle every last cent they can possibly grab.

I purchased two couches in July 2007 and the salesman recommended a warranty, which if we did not use in three years we would receive a store credit instead of the warranty price of $77. At no time did the salesman say that there would be a time limit to the credit.

About one year ago, I called the City Furniture outlet where we made our purchase and gave them our new address in Gainesville, Florida to send the credit to. On September 20, I visited my parents' home, which is the original address on the purchase and was surprised to find that the credit was sent to their address and that it expired on September 2nd, two weeks prior. I called to complain to the store and was told there was nothing they could do but the only person who could validate the credit was a floor manager.

I have tried repeatedly to reach a floor manager including waiting on hold for 45 minutes and leaving multiple messages but no one has returned my call. My complaints are: I called a year ago and gave my new address to your employees to put on file but this was never done; City Furniture sent a credit which was only valid for less than two months (the credit was printed on July 19th, 2010 and expired on September 2nd 2010)--this was not stated to us when we made our purchase; the floor managers don't return calls. It seems that this company doesn't appreciate their customers' business and is only out to swindle every last cent they can possibly grab.

This past labor day weekend they have an special I went and bought a furniture for my house, I also told my elderly parents to go a choose a sofa for their livingroom and I was going to pay for them, my furniture come perfect, but their sofa, different model, at the 3rd day it broke in the reclainer mechanism, they sent them a 2nd sofa with some spots in the fabric, when a thecnitian come to see it he asked my mother for a cloth and water, I guess he was not familiar with the fabric, since he could'nt remove the spots he told my mother the fabric was like that, definitely it was not like that!, I called and I explained to them that that was the wrong fabric, so they come back with a 3rd sofa, they schedule a deliver, between 2:00 pm and 7:00 pm, my brother was going to be there at that time, but they show up at 8:00 am, when my dad was getting ready to leave to his work and my mother to a doctors appointment,

they briefly review that was the correct fabric and accepted the sofa. In the afternoon when they come back they notice this sofa is empty,, yes! does not have enough filling, the arm rest corners, you can put the top fabric together with the bottom fabric, in both arm rests, the back has so many wrinkles because it's empty, it is not enough filling. They called again, they send other technitian and this one agrees that is empty, but because is not zippers he could not do anything and he did not report this. He told my mother she has to keep it like that!!!

I just purchased a sealy Tranquil sea pillow top mattress on Dec 14th 2009 and 8months later it is sagging on one side. I spoke to the store manager, and then customer service to find out that if I don't want to pay the $49.95 to have someone come out to inspect it I could haul the king size mattress to them to inspect and if defective they will replace at n/c (now nice of them)

This is a King size mattress and I don't want to take a chance I getting one little spot on it because then Sealy won't take it back, and I don't have a truck or know anyone with a truck so, if I choose to have them come out it will cost me the consumer the $49.95 plus another $99.95 to pick up the old and del the new. Why should a consumer have to pay for something that is defective is not this America.

Now after reading all the complaints about Sealy I don't even want to try and contact them. This is so wrong and unfair to pay for something and 8 months later find out it's going to cost you another $150, what happens if the next one is defective their goes another $150. I have not paid for this product since I have a year to pay it. I hope I can have them come and pickup the mattress and contact the credit company and dispute the charge.

What should we the consumer do? has anyone done an investgation? I did speak with City Furniture and told them that I think this is unfair that a customer should after 8 months pay to have it replace. I don't want this mattress anymore I would rather purch another mattress from another mfg if Sealy is not going to stand behind their product.

Back in December 6, 2007 my mother brought 4 dining room chairs from City Furniture in Fort Lauderdale, FL. Within a couple of weeks the chairs started giving problems (Legs of chairs becoming loose, and moving). and they replaced the one of the four chairs earlier on (in January of 2008). After the first time they came out to work on the chairs we thought they were fixed and began using them again, but shortly after that one of the chairs gave way when my sister sat on it and she ended up falling on the ground. Luckily she was not seriously injuried but the fact that even happened was dangerous.

Obviously right after that incident had occured my mother called up City Furniture to tell them we did not want any more repairs made, either give us store credit or a cash refund. But that request was never honored and instead they kept "fixing" the chairs and giving my mother the run-a-round until the warranty ran out. The very last time they came out was back in September of 2008 and my mother left instructions with my brother for them to take the chairs back, but when they arrived they started working on screwing the chairs yet again!

My brother proceeded to call my mother to speak with the City Furniture workers. They told my mother they were not going to take the chairs back because they had fixed the chairs.

Now that the warranty has expired they're saying there is nothing they can do to help us. The problem I am having with that response is the fact that the chairs are defective and the fact that we no longer wanted them was not something new was brought to their attention after the warranty expired. This is something they knew about from the very beginning. And they kept coming out to fix a problem that they knew was not fixable until the warranty had expired.

I recently spoke with several representatives on March 21st (of 2009) about this issue and they kept telling me that because the warranty has expired there is nothing they could do to help us. To add insult to injury I was told by the representative from corporate Valerie (I did not catch her last name) that we were the ones who chose the chairs from City Furniture, implicating that it was our fault that were having trouble with the chairs. And when my sister came to speak to the representative from corporate, she told my sister that "your family is so unprofessional and rude you need to talk to them". I am not sure what she was trying to accomplish other than to distract and bait my sister into getting verbal confrontation with her and not to discuss the problem at hand.
Prior to that conversation with corporate, I also had one of the representatives named Felix Luno hang the phone up on me (I am guessing from one of their regional offices). He falsified in the account notes that I had cursed at him. True I was upset when I spoke to him but I did not curse at Mr.Luno.

It is an absolute nightmare trying to deal with these people, they have no professionalism in the services that they offer their customers because they are rude, uncaring and tried put the blame on the consumer for choosing to buy their merchandises. Unfortunately I am sure I am not the first they have done this to. I am hoping that contacting your agency that they will think twice before they try to rip off another one person again and handle it so badly.

A little over a year ago, I bought a platform-style bed and other pieces from City Furniture. The support system for the bed is giving way, and although all they have to do is supplement the system with two pieces of thick plywood (like they used to do when all they sold was waterbeds), they have given me the runaround for weeks. I've placed more than a dozen calls over the last few weeks to report how the support system is giving way, and they have sent two technicians to inspect the problem, but all they did was take a picture of the bed and say there is nothing they can do. I even sat on the bed in different places and got one of the technicians to admit that the mattress drops eight inches where the support is weak -- still nothing.

The problem is this type of bed is designed not to need a box springs, which normally supports the mattress. That's how they sold it to me. Unfortunately, the support system started giving way about seven to eight months after purchase. Now there is a pronounced hill in the middle of the bed flanked by two valleys. Just try to sleep on that! I even escalated my complaint to the Warranty/Customer Service Manager, Robert. Unfortunately, nothing has happened. What a shame that City Furniture allowed someone who was such a happy REPEAT customer to have his impression of their company turned upside down when all they had to do was fix the problem instead of trying to sweep it under the rug and brush me off.

I can't sleep well, and I'm waking up with kinks in my neck. The bed is not usable as sold. The hills and valleys in the bed mean that the support is completely shot, and that's not what I bought. Although I think City Furniture could fix the problem for between $50 and $75 worth of 1 thick plywood, it seems my repeat patronage is not worth that to them.

After purchasing family room furniture including couch ,big chair with ottoman and accent chair on Feb 23, 2008 the furniture is discolored and one cushion is so worn it has small holes. A technician from Reliable services came to take pictures of defective furniture and noted the holes in cushion but concluded it was normal wear and tear. I requested another tech since the outcome was obviously unacceptable.

The second tech came to the same conclusion and cust. service and salesman and his manager felt there was nothing to do since I didnt purchase the warranty. I normally wouldnt complain but it has been since Februrary and the furniture looks 100 years old. After pleading with the salesman of other purchases I made with no problem and future ones I would like to make I was hoping for some help. Instead he (Ed Mostal) decided to argue with me and hung up on me. In the meantime the chair that I complained about (not including the discolored pieces) it is now squeaking when you sit and its a joke to all company thats entertained in my family room.

My husaband is appalled by the cust service dept and the salesman he asked me to drop it and throw the chair to the curb to be picked up by the county for garbage rather than waste anymore time with City Furniture. I am reaching out to you before I go and run with my husbands idea. I love my newly remodeled home but when walking by our fairly new family room furniture I chose not to put on the light. The poor quality or defectiveness is one thing however a paying customer should be given some respect or at least a chance of some way to make the customer have furnture that you can actually use and look at.I appreciate your time and hope there is a way to resolve this poorly handled situation.

On Dec. 30,2007 my wife and I bought a full dining room set from City Furniture for which we paid in full. We were told that we would have the choice of partial delivery the next day or full delivery in 10 days by the salesperson. We chose full delivery since we needed to get rid of our old set. On Jan 10th we got a phone call 45 minutes before delivery saying they had only half of our order and did we still want that to be delivered, since my wife took the day off we really didn't have a choice. Since then we have gotten constant misinformation about when we would be receiving the rest of our furniture.

I received an e-mail from Crystal Dacres-Skelton who is a "team leader" in customer service on Jan. 30th saying we would have our furniture in one week, but that didn't happen either. This past Friday(2/8) we were told by Kristi at the store that our furniture or at least some of it would come today(2/12). Not being contacted by the store, we called and were told that once again we would not be getting delivery. My wife stayed home from work for nothing again! City Furniture has not kept us informed about anything and has offered no options other than to exchange the dining room set we chose for something else,and since we already paid everything in full by check back in December I find this to be very deceptive and unprofessional.

I really don't know what my options are at this point, we have guests coming in the spring and are using a picnic table for meals. Any advice would be greatly appreciated. Thank you.

I purchased a kingcoil mattress from city furiture on 8/14/06 with an additional three year warrantee. After sleeping in the bed for two nights I noticed a terrible hole in the center of the bed. You can see the hole even when the bed is made. I called my warrantee they sent a serviceman out. He measured the mattress said the mattress is not defected. That I should hang the bed over the side of the bed every day to get rid of the sag. I purchaced a large body pillow to try to sleep more comfortable. I can not sleep in the bed. I wake in the morning exhausted.

I called the company again, as I was advised to do. They came out measured the sag and reported that it is a normal mattress. This is a criminal act. I can't believe how many complaints are the same as mine on this site. Is there anything that can be done to get some kind of help with this situation? I am so frustrated. And I can't believe I actually wasted my money on an extended 3 year warrantee.

no one gets involved and time has pass is to much to handle with out legal protection.the furniture is to expensive to be so difective and even if you the service plan that cover extra still no service or action to comply correcttly with customer very terrible experience.

We purchased a sleeper sofa and loveseat on March 10, 2007. It was to be delivered on March 24th. On March 23rd we donated our living room furniture to Goodwill and it was neccessary for me to take off work to be here when they came. After Goodwill had already picked up our furniture we received a call that the furniture we ordered was not available. Now we have no living room furniture, company coming to stay with us, and no time to find a suitable replacement. The only explaination offered was that the salesperson or customer service should have contacted us before today. The only compensation offered was to reduce the delivery charge by 1/2 if we take delivery on April 3rd.

Everything went smoothly until I had to sleep on this thing. You can feel the springs against your back eventhough this was a pillowtop. The mattress on the showroom felt like it had much better padding and construction than this mattress. I did check and they both were the same model. My mattress (superfically anyways) appeared not to be damaged.

On Saturday 8/26/2006, I called their customer service department to see what options I had with this mattress(return/exchange). Well the girl who answered was harsh and indifferent said that all sales are final and you cannot return it or exchange it. I told her that I have been sleeping on the sofa because of the uncomfortable mattress. She then tells me in a condenscending way, "you should have tried it at the store before you bought it". Well I told that the only way to buy a mattress is BY trying it out and this one feels different. She proceeds to tell me there is nothing the company to do and it will be MY responsiblity to deal directly with the manufacturer and she will mail me a mattress claims form. She ended the conversation uprubtly.

Furious, I called the saleslady who sold me the mattress the same day (Saturday). She said "well I think City Furniture has a 24 hour mattress return/exchange policy but you passed that"(that is not written anywhere) She then tells me that if I buy their 3 year in home extended warranty($70.00) for the mattress THEN City Furniture will get involved and deal with the manaufacturer directly on my behalf and send one of their techs to check the mattress out. I was desperate so I purchased it. She tells me that I need to call customer service again and give them my new warranty policy #. Well I did that, when I called customer service another surly girl answered and was indifferent UNTIL I told her I purchased the extended warranty then she suddenly became nice. She too tells me City Furniture will send me their own claim form.

I filed a complaint with the BBB because of the non-existant and atrocious service this company provides unless you pay them more money for a warranty. This company has no post purchase service and they don't care either; add to that non-existant ethics. I probably would have recieved better service from a van on the side of the road selling mattresses.

Well, it is now 9/6/2006, still sleeping on the sofa. ***BBB was contacted and is working on my case. I have a $800.00 mattress, covered in plastic in my bedroom and I cannot sleep on it. No one from City Furniture has contacted me and I am not surprised.

Please do not buy ANYTHING from these people! The moment you receive your items and the salesperson makes their commission, everything ends - your are left on your own

A few years ago we purchased a new mattress, box spring, and head and foot boards from City Furniture. The sales associate really pushed to sell an extended warranty because it would fix any problems that we may experience after the manufactures warranty expires for a total of three years. The extended warranty did not cost a lot of money, my wife and I decided to go ahead and purchase it. One day a welded piece of metal had fallen off, we could only concluded one of us must have brushed against it and it fell off, none of the other parts have fallen off. I put off calling about getting it fixed, because I knew it would be time consuming for something trivial.

Recently my wife and I decided to move the bed to another location. We had to disassemble the bed to move it. I noticed as I went to unscrew the bolts that they were not bolts, but were small screws that were just screwed into the wood. We paid for the company to deliver and setup the bed and for the correct hardware I never would have thought to look and see that it was put together properly, which I know in the future to do. At this point I decided to contact the company about getting the footboard repaired and get the correct installation hardware.

A technician came out to look at it made wrote some notes and told me they would let me know what was going to happen. I called to find out what the status was since I had not heard from them for several days. They told me they were not going to do anything about the situation, no repair and no hardware. Finally after speaking with a supervisor, they agreed to send out the hardware, I would however have to pay for it. At this point I asked to speak to a manager and told them the situation. They agreed to send out the hardware and have another technician come out to look at it. They sent the incorrect size hardware, I showed this to the technician and he said he would get the correct items out to us and he also looked at the footboard.

I finally got the correct hardware, free of charge, but they came up with the determination that our daughter pulled on the part and broke it off. I went to each part on the head and foot boards and tried pulling off the welded parts and they would could not be broken off, which leads us to the conclusion it was a manufacturer defect, which is supposed to be covered by the extended warranty.

5 months ago I purchased a Platform Oak Bed from City Furniture in Lantana, Florida. 2 months later I noticed small termite-like holes in the bed. I assumed that it was at one time infested and assured by self that Furniture City thouroghly treated the wood already. Well to my suprise these holes kept increasing. Feb. 2, 2006 I had a licensed pest inspector come to my home to access this issue. He informed me that it was Powder Post Beetles, he also looked around the home and said that he was very confident that these beetles originated from the bed. if this is not addressed ASAP this could be a very expensive and lengthy nightmare.

I purchased a sofa and a love seat which it was delivered to my house on 12-10-2005 but the furniture its very uncomfortable and oversized it has a lot of pillows and when we seat to wacth TV we sit all the way back, when we use pillows it very uncomfortable I called the customer service and they told me I can go to the store and select another set but I have to pay 20% plus delivery. I don't think its fair in the invoice does not specify that a charge its going to be incurred for returns or exchanges. The furniture its very expensive I dont think I should keep the furniture and pay for something you not happy with. I dont have any extra money to pay for any other expenses. Please tell me wha tshould I do or theres somthing I can do.

I purchased on November 21, 2004 a bedroom set , 3 bar stool and two recliner chairs that was promised by the sale person Donald Douze to be delivered the same day. The delivery was made the same day but the bedroon set was incompleted, they refused to called customer service for me and I ended up callng for a new delivery. Not only the delivery was incompleted they scratch all the walls of the house. Also the recliner chairs was not the ones the sales person show us since they didn't turn all the way around.

The second delivery was made on November 22.2004 and came at 12:30 a.m. when suposedly was schedule for 7:00-9:00 pm. This delivery also came incomplete leaving this time the 3 bar stool. The rocking chairs also were wrong. Finally the last shipment came on November 23, 2003.

Trying to resolve the problen of hte rocking chairs they are now claiming that the chairs they delivered to me were the right ones and if I want the chairs that swivel I have to pay the difference. This is not fear since the sales person missled us and show us one thing and then wrote in the order someting clompletly different and now us the customer are stock with some chairs that we don't order.

This was the worst experience i had with a furniture store. I wanted to returnes everything but they also are climing that all sales are final ...I will never recomend this store. This is the worst customer service I ever had to deal with.