Broyhill

We bought our Broyhill Cambridge sofa and love seat set from Levin Furniture. In less than a year, the cushions were sagging and the material was peeling terribly. When it peels, the fabric turns to little white balls making it look like bits of paper on the cushions. I contacted Broyhill, and after letters and pictures, they sent me replacement cushions, which have done the exact same thing. We now have 2-year-old furniture that is on its second set of cushions, and it looks like it belongs in a dorm room. Our pieces have not been abused in the least. I have purchased this brand in the past with no complaints, but it appears their quality has suffered greatly. I don't want to have to jump through hoops to have my cushions replaced again. I'm very disappointed.

I ordered a Maddie Set through AAFES. The items were erroneously posted as shipped. I was notified of the error. A month later, they shipped and I received the items and they do not match. Also, one of the frame beams that supports the seating surface was hanging down and nearly tearing through the fabric that covers the bottom. This is extremely disappointing from a company that is supposedly known for its quality. I will not purchase this brand again.

I bought the Broyhill Cambridge sofa and chair and paid almost $1700. Within the first several weeks, the foam cores in the seat cushions were sagging. I contacted Levin Furniture where I bought it and they came to replace the cores. They also reshuffled the back cushions because they are also sagging. Within 2 weeks, these cushions even looked worse than the first set that I had. I contacted Levin again and they replaced those cores. Now, by this time, I am very angry that within one year, the cores have had to be replaced twice. This time, I asked for the sofa and chair to be replaced. That is not an option.

I explained that I was very unhappy with the store and would never purchase from Levin again. They contacted me the next day and said that Broyhill now had a new core that includes springs inside. I just received them a few weeks ago and same story: they are becoming crushed and sagging. I now have to turn the cushions over about once a week. Also, it appears now that the frame is sagging. Do not buy Broyhill. I'm very disappointed with my purchase. I expected much higher quality for the price that I was paying.

I purchased the Broyhill Attic Heirloom counter height kitchen table Oct. 2006 (barely 5 years ago). Distress look in store was attractive. Piece I received has huge silver dollar sized divits/knots and finger sized worm lines i.e. poor quality! Finish has not held up and has been wearing off, too.

Over the past year or so I had noticed the table was becoming warped. At first, I thought it was my imagination, but a few months ago it become quite obvious. Last week, the table actually collapsed in the middle! My 7 year old son was sitting at the table eating a sandwich and my dogs were under the table! Thank God no one knows seriously injured! Table is in original location, so it was never moved. Please if you own this table there are serious structural issues with this table you should be aware of! If you notice the table starting to warp - please discard it ASAP!

This is appalling! A five year old table should not just collapse! Especially one that cost $1500! The table is completely unusable and unsafe. Now I have to pay someone to get rid out it and purchase a new table! Obviously, Broyhill is not the quality it used to be!

Sectional is collapsing in the left rear corner, and toward the front under the cushion. I contacted Sam's Club, where it was purchased, and it only has a 90 day warranty there. I have contacted Broyhill by email and asked for a solution. Wish me luck with that. I just want everyone to know that Broyhill is not the quality furniture it used to be.

I bought the Mirren Pointe dining room table and chairs. They are not deep chocolate brown. They are black. I really, really wish I had seen them in person instead of believing the description from Broyhill. I am so disappointed. It is not the look I was going for at all and it sticks out like a sore thumb from the rest of my dark brown furniture.

I purchased a sectional couch from Hudson's during their Labor Day sale on September 4, 2011. I asked our sales person (Alicia **) how long it would take for it to be delivered. She told me it would be 6-7 weeks. I said that was fine. I paid for the couch in full. I was scheduled for major surgery on October 12th and decided to get rid of the bigger section of my sectional Saturday, October 8th so my husband didn't have to do it himself. I called Alicia the week of October 14th to see what the status was on my couch.

She said she wasn't sure because she didn't understand why it hadn't dropped off her list. She said she would call the manufacturer to see what was going on. She called me back and said the manufacturer was having a problem getting the cover for my couch and it was on back order. I understand that this was something out of Alicia's control but when she noticed my couch was not falling off her list she should have checked into the matter then and not wait until the customer calls wanting to know where their couch was.

I feel I should have been given other options, the opportunity to pick another couch, a different color or cancel the order altogether. So Alicia told me I'd have my couch November 24th and I told her that was fine. The week of November 24th I called to check the status of my couch. She told me they still didn't have it and would most likely be the week of December 26th. I got a call from Alicia December 28th telling me the couch wouldn't arrive until the week of January 3rd. Today is January 5th and I still haven't gotten a call about my couch. I think at this point I need to cancel.

Broyhill Austin Sofa: junk, junk, junk! The sofa started to fall apart in weeks, so Broyhill replaced it. The second sofa is just as bad. The cushions are sagging and the foam slips off the arms. I'm stuck with a sofa that is only a year old and is falling apart. I am out nearly of $1,000 that I spent on this junk. Do not by Broyhill!

I have a dresser set which I have bought a long time ago and I can't get the drawers out. Is there anyway to get these out?

Never buy Broyhill Furniture, the company does not stand behind their products. I bought a sofa and love seat from a local furniture store and Broyhill is not even helping them with the problems with the sofa. The cushions and sofa looked ten years old the day it was delivered. The dye on the fabric looked faded. The store ordered another sofa and love seat. The seat cushions were better, but the store had to put more filling in the back cushions. The fabric color is still not correct. I bought the first set in Jan. 2011, I returned it and another set was delivered in July 2011.

It is now Oct. 2011 and I am still waiting for the fabric to be fixed by changing the skirt on the sofa. The store has ordered the skirt three times. I continue to wait. I spoke with the consumer division yesterday of Broyhill Furniture. The woman I spoke with told me to call the store where I purchased the furniture. The store is not the problem, Broyhill is the problem. She took no information from me. Yesterday, when my husband sat down on the sofa, the leg broke off. Don't buy Broyhill furniture, you will be sorry.

I have a Broyhill double pedestal table, base #5306-54W. The feet on both pedestals became loose and flipped around when trying to open/close the table within a year of purchase. Someone had to crawl under it to adjust the feet, while someone standing had to lift the table when either opening or closing it. Now the top is listing by 2 1/2 inches. It is much worse when it is in the open position. My fear is that it will actually fall off the bases when my guests are dining. The table was purchased in 2006. But it was just over a year when I began to complain about the problem. At this point, I would rather squish my guests around the table rather than try to open it. It's just not fair! The Bassett table I replaced this joke with was over 40 years old. It looked like it had just left the showroom, and was just as sturdy. I sincerely believe there was a design flaw in this particular table.

I purchased a radiance lounge set, dining set and the deep seating sofa set from Costco's Web site. On delivery, legs were broken on chairs and sofa, legs do not fit correctly--nothing fits and nothing is square. I just noticed that a cushion is missing also. Costco are working to get replacement parts for me. My concern is that the replacement will be the same ** that I have already received. It's all made in China, apparently, without any quality control. Nonetheless, Broyhill keep on buying from the same supplier. I spent $11k for these furniture sets and I am totally dissatisfied.

My wife and bought a bedroom suite from Broyhill in Coquitlam, B.C., Canada. The sales lady,Valerie, told us that only the chest of drawers would be a floor model and the rest would be new. When I got home, I looked at the invoice and she had written floor model at the bottom. Meaning that all of it was a floor model.

Now at 70yrs old, you would think that I would look at what I was signing, but this was Broyhill and I thought they had a great reputation. When the furniture arrived we were very disappointed. The night tables were a dark brown not black and you could tell that they didn't have enough coats of lacquer. We thought that we could get another set of night tables, but Sherry, their service rep said that they have a no returns no exchange policy. Valerie told us that the furniture was made in North Carolina. But when we looked at the back, it said that it was made in Vietnam. Then we checked with the Better Business Bureau and found out that they had an F which is as low as you can get.

We own many pieces of Attic Heirlooms collection that were purchased six years ago, and we love them. They are very durable and sturdy. We just purchased the Counter Table, Sofa Table and Dining Chest in August 2010 and the finish on them has a strange issue with it. If you set anything on it, it creates either a white mark or a grease mark. The only way it can be removed is by using steel wool across the whole table. One of my friends has the same exact table and is having the same problem.

The furniture dealer is sending out a service tech for the second time and is now going to take pictures. Hopefully, the furniture dealer will make this right. I believe the only way to fix this is to refinish the table. I think that Broyhill used to make their furniture in U.S.A. and I flipped over the chair and it says "MADE IN CHINA." Maybe this is why there are these issues. I am very disappointed in their products. I have been a long time consumer of their products, so it bothers me that they would allow their product to decline in quality like this.

I purchased a Broyhill dining room set with matching buffet and hutch and paid around $3200. It is a gift for my mother. I received half of my shipment which I already had it shipped to my mother's address. Now, today, I am finding out that this set is not real wood. My mother had a carpenter look at the table in order to build her a matching piece and he told her, "Ma'am I hope you did not pay a lot of money for this set. It is a cheap product." I do not think that $3200 is cheap money I would have liked to know before I made that purchase that the wood was not real wood.

So if at any point these pieces get damaged, it will never be repairable. I feel as though I wasted my money and bought junk. I wish I could send it back to the furniture store and that in the future, they let customers know what they are buying so that they can make better choices. I am very disappointed in this set and I think that I will return the other pieces that have not been delivered yet.

A few years back, we bought a Broyhill Attic Heirlooms kitchen table chairs and a bench as well as a bedroom suite of the same collection and living room end tables. My problem at this point is with the kitchen table, the finish on the table is gummy, you can't even sit a plate on it with hot food or else it turns white. I always use potholders to sit dishes on but then thy stick to the table. My table looks like a piece of crap. We paid a lot of money for this furniture and the only way to get it fixed is to pay a man to refinish it for me.

I thought when we bought this table it would last a lifetime. Boy, I did get fooled. They may have got the antique look right but they sure did miss the quality. My grandmother's table was very similar to this but she never had this much problems and it was used way more often than mine. I am pure ashamed to invite guests over because this table looks so bad. Broyhill, you ripped me off. Not to mention, I have the bedroom set for my daughter. At that time I purchased a dresser and mirror, amoir and bed but guess what, the whitewash finish is now discontinued so I once again am SOL. Thanks Broyhill!

Noticeable declination in quality of products over the last 3/4 decade. I was quite proud when I started integrating Broyhill into my household furniture needs. The original pieces are still well built. The new ones (Breakfast table, chairs, bar chairs, and two end tables) are simply garbage. Cheaply built w/ extremely poor durability in physical wood integrity, quality of assembly, and cure of final lacquer finish. I'm moving on to Thomasville and Amish Built now. You get no second chances with me and my money. A disappointing fall from grace indeed. Only about one ladder rung better than cheap walmart furniture now.

I purchase a complete bedroom set (king-size bed and mattress, headboard, two end tables, two-piece chest,and dresser w/ mirror) from the Broyhill store near me. This set cost me $7,000. The store where I purchased them in 2008, no longer exists. None of the drawers on the end tables, nor the chest stays closed. It is very annoying that I paid too much money, yet none of the drawers stay closed, and of course, there is no one to contact or complain to.

I bought a nice Broyhill living room set before deploying last fall. We bought two loveseats, a couch, and an ottoman. They have a corduroy material, which seemed really nice in the store. The furniture was delivered about a month after I left. Seven months later, I came home, and the "new" furniture is frayed on every edge of every piece of furniture. I do have little kids, but they hardly spend any time in the living room. And my dog is not permitted on the furniture. This furniture has barely been used and it looks like hand-me-downs.

I paid nearly $4,000 for this set, thinking I was getting a good product which would serve my family for a decade. Not so. Broyhill makes crappy furniture these days. I called their customer service department, and the first thing they said is, "Well, why don't you call the store you bought it from?" Why should I call them? They sold me a furniture set below the retail value. I don't have any problem with them; my complaint is with the manufacturer. I told them the furniture store went out of business, and they seem to have accepted the responsibility for the problem, saying they can reupholster the furniture with a new material since they've "had problems" with this particular material. So now, even if they fix this, I get to spend a few months with no living room furniture. That's the best case scenario. We'll see how this plays out. Don't buy Broyhill.

I have not bought a piece of Broyhill furniture for several years and will not until the furniture is not sent to a foreign country for manufacturing. Broyhill and many other furniture producing companies have and are continuing to ruin their reputation(s) because greed has taken over their companies. Broyhill is more concerned with money rather than the quality of furniture and pride in which it is produced. Broyhill is helping to ruin the city of Lenoir, NC, which has been known for its excellent quality of furniture production for generations.

That was true until several years ago when Broyhill and other furniture companies began sending furniture to be made in China! This idiotic idea lead to the decline and closure of many factories in Lenoir, NC. That in turn forced many American furniture factory workers to be laid off permanently from the trade that was handed down to them by their fathers/mothers, grandfathers/ grandmothers, great-grandfathers/great-grandmothers and so on down the ancestral line. What a shame. Just to save a "buck", a company as wealthy and prosperous would dare to turn their back on the American citizens of Lenoir and the surrounding area and send work to China, a Communist country.

I am furious with this and will go to any legal lengths to try to stop this horrible error in judgment. Broyhill, wake up and smell the coffee! You are helping to ruin the American economy, you are ruining the American way of living and the American dream! Bring production back to Lenoir, North Carolina. Give the hard-working people their jobs! It is going to be too late if you don't respond! Many people are buying Amish and various types of furniture because they know it is made well and made in the USA!

A red Broyhill ($1,500+ tax) was delivered to our house & it had a cut in the arm. They took it away & said that they would order a new chair. Approximately 1 month later they delivered a "new chair". To make the long story short, it was not a new chair. They had repaired the cut & passed it off as a new chair. There is also a problem with the back of the chair & the seat is not holding its shape. We were "rooked", lied to & treated very very badly!

I purchased a table and six chairs from Broyhill Furniture on 02/08. On 04/06/10, I sat down in one of the chairs to have it fall apart and I landed on the floor! I'm not a fat woman, just average size, so there was no reason for the chair to fall apart. I contacted the company to ask for a replacement or repairs. Customer service told me that the chair was out of warranty and they wouldn't help me in any way. I feel cheated! I paid a lot of money for this set and I got junk. Hey Broyhill, haven't you ever heard that you have a happy customer they will tell one person. You have an unhappy customer they will tell 10 people. I have made it my personal mission to tell everyone I know about the crap that Broyhill sells. Buy from Walmart, you'll get the same quality and for less. In this economy, it makes better sense.

I bought my first new couch for our house in July of 2009. We wanted good quality furniture that would last. We shopped around and loved this big couch at Broyhill by Hudson's. I paid $2300 for it, but figured it would be the last couch we would buy for a while. The day they delivered it, we had to call and complain because the fabric was horrible and worn looking on one of the recliners. They replaced it, no problem. Then the fabric on the whole couch started looking like that soon after we bought it and they said it was "fraying" and it was meant to do that. Well, I didn't pay $2300 on a couch to "fray" right after I bought it.

Then the bottom of the foot rest on the recliner started falling out. There was stuffing all under the seat. A repairman came and stapled it back together and said that he did a bunch of calls on this same couch already for other people. Now a couple of months later, it's falling out again. We also bought a chaise lounge for the end of the sofa that they didn't let us try out at the store because something was leaning up on the back of it. So we didn't know that when you reclined it back, the back cushion and seat did not meet so it's pretty useless. When we were complaining to the store manager, they told us it's been too long to return it. On the website, it does not give a time limit for returns. They did say we can exchange it for another couch, but we would still have to pay the rest of this one off. Why would I pay for something I don't own anymore? I feel cheated and wish I never made the mistake of buying from them.

I called the store and said they would deliver another from the warehouse in Ohio and when it came, I asked the delivery guys to let me see before taking off the truck. It was mismatched worse than the one I had.

I called Monica the next morning and she said she had asked them to inspect the ones in the warehouse before sending and said they would deliver the next evening between 1 pm and 4 pm. They never arrived and did not bother to call. I called her the next morning and she told me that they inspected all the couches and they were all sewn crooked. I told her to have them come pick up the furniture and give me a refund as I had paid cash. She said I would receive a check within 10 days which would have been a week ago and still there's no check. Plus on the receipt she sent, they had deducted the amount I had paid for the spray protection. I had always thought Broyhill furniture was a good company but never will I purchase their furniture again.

I have purchased through a local Broyhill dealership a new couch, loveseat, chair and ottoman. The items were custom made with the material I selected for the furniture. This would take 6 to 8 weeks to manufacture. The items were made in 6 to 7 weeks in the material I ordered. For whatever the reason is, the couch and loveseat are very uncomfortable, unlike that of the chair and ottoman. In no way is the feel similar to that of the chair. I contacted our dealer who advised me that Broyhill does not offer different firmness on the seat cushions. Having a bad hip, I had to remedy the situation. So I ordered new foam inserts from an out of state manufacturer. When the replacement foam came which required me to remove the Broyhill foam I had to remove the upholstery to access the Broyhill foam insert and what do my eyes see? Dead ants! I am appalled.

I understand that it is not a standard practice to remove the foam on a new couch and I guess that is very lucky for Broyhill seeing they manufacture the furniture with dead bugs! I contacted Broyhill furniture and never received a response, then I called and they claim that they did write me. Again, I requested to resend the email and I never received that one. Verbally, they told me to contact the dealer that sold the items. I did that, yet, feel they have not a thing to do with the way Broyhill manufactures furniture. They sent someone out to my home to insure that the wood on the couch did not have carpenter ants within it and it did not.

My complaint is dead bugs within the furniture! I find this a deplorable and even question if this is a health issue! When I told Broyhill furniture of my dismay and that I felt this to be a health issue, I was advised no reply other than to contact the place I purchased it. I also told them they made it, not the distributor, for Pete's sake. I feel this is a matter that needs to be brought to the public's attention since as consumers, we do not typically removed upholstery on furniture and who knows what the bugs have been sprayed with and then the consumer lays on this stuff and Broyhill does not care. I have items of which I am unable to unzip to check out like my ottoman. Broyhill's reply to me was do what I need and offered no resolution. Hence, my complaint of the manufacturing of furniture with dead bugs.

Additionally, Broyhill advised me the email which I never received came from a ***@broyhill.com if this is of any assistance to you. I to this day have never received any communication from this individual or organization. Furthermore, when the person came to my home to inspect for carpenter ants, he also stated how hard the couch and love seat cushions are opposed to that of the chair that Broyhill manufactured. I have no clue what they have done and most disgustingly--dead bugs! I do have pictures of this if you require or would like to see. Understand, it is not 1,000,000 dead ants, but clearly enough to draw attention to what the heck is this and make one sick up looking at it! I feel this is a health issue when Broyhill manufactures cushions and upholstered furniture with dead bugs!

In December 2008, I purchased a sofa from Buford Furniture Gallery. October 2009, I noticed the material was pulling away from the back. I contacted Buford Furniture and they turned the matter over to Jim **, rep for Broyhill. In February, he said the back had been shipped to a company in Thomaston, GA and they would repair my sofa. I spoke with Richard (in Thomaston) and he does not have the part to repair my sofa. I would appreciate your help in this matter.

We special ordered our Broyhill Audrey sofa in June 2009. It was delivered on July 28, 2009. There were lots of loose threads and the pillows were very poorly made. We contacted the dealer and requested new pillows. In late November, I noticed a piece of sharp metal poking through the back of the sofa. The dealer took pictures of the damage and indicated that the Broyhill rep would likely authorize a repair of the tack strip and a stretching of the fabric.

I refused to allow the repairs to be made in this fashion. There is a hole in the fabric so stretching it would be the last thing I would want to do. After more than a month and 3 calls to Broyhill headquarters, I finally reached someone named Connie who suggested replacement of the back panel of the sofa. She was going to call the dealer to discuss the option with him. I just hung up from the dealer and he told me that the Broyhill rep had authorized new fabric for a new back panel but the authorization was done with hesitation.

Apparently, the Broyhill rep (who has not seen my sofa) believes I have abused it and broke the strip by hitting the back of the sofa with my vacuum. I had asked for a refund as I believe this sofa will not last. Frankly, I will be surprised if it lasts more than a couple of years given the shoddy workmanship. Loose threads are still working their way out of the piece although the sofa is seldom used. I ordered this sofa as it is the same style of Broyhill sofa I have owned for 20 years. I wish I had recovered the old sofa rather that having given it to my brother. I just thought the new piece would be of the same quality as what I had previously experienced.

Learn from my experience, Broyhill has no pride in their product. It is the dealer, not Broyhill, with whom you will communicate since Broyhill's rep and consumer agents don't want to talk to customers. If you have a dealer like mine, who is so artless as to repeat comments made by Broyhill representatives, you will understand why I will never buy Broyhill again and will never again walk in the store that sold it to me.

I bought a beautiful leather chair for my office. 2 years later, a wheel broke. The chair is still in excellent condition. But I was stunned to learn that Broyhill would not sell me a replacement wheel! And I can't find a generic wheel anywhere that fits. So I'm about to throw a leather chair in the garbage, because of policy of Broyhill!

In the very beginning of November we bought an Albany leather sectional from the store. We were told that the delivery will take 4-6 weeks.The estimated delivery on papers was december 21 but we were told that it sais that just to be covered. It has been 5 weeks since and we were not contacted at all about possible coming delivery. So, we called them and found out that it's going to be "couple of weeks more".Dissapointed we asked about the exact date of delivery and were told that it's going to be the first week of January. This is not my first time buying furniture, but never it took so long. We also were very very upset, because it looks like we are going to spend hollidays without furniture.( We thought that buying sofa at the beginning of November would give us enough time...)

We went to the store to cancel the order so we could start looking for something different at a different store. The salesperson and the store manager came to assist us. They said they were very sorry and would work with us to hold the deal. The manager showed us two other sectionals (which we did not even consider first, mostly because of the price) and said he would work with us.The condition was that we would take display items as is.Later he said that one of those sectional he would not be able to give... So, it really seemed like he was trying to get rid of that display sectional plus we would end up paying more money for it. Or he was going to offer a gift card so we could buy like a floor lamp, or something.

And this was after I said that I did not come for deals, for discounts,I just wanted furniture in house for hollidays.I did not want the floor lamp. And the display item was not a "steal" how he called it. I would pay more money for the display item, which I did not even want... It really seemed like he was trying to make a bigger sale instead of really helping us.If he really wanted to help us he could have offered a loaner for the hollidays till our order arrives, but as I said he probably just wanted bigger sale. When we bought the sectional we paid cash ( a big mistake, don't repeat it!!!), so the guy said that it would take 10-15 days for us to get the check and than he started to ask questions about how soon we needed money. I said that if we send the check faster it would be nice, however he said that he could not. I really did not understand why he even mentioned that. He also said that we shoud give them "friendly reminders" about that check. After they've totaly screwed up, did not help,I should give them reminders to get my money back? Not acceptable! Never coming back! (even for a floor lamp).

I purchase a set of Broyhill Vantana tables back in October of 2007. I got a set of 4 incluing a coffe table, 2 end tables, and one spare round table.

well January of 2009 I starte to see what looked like a shiny spot on a few of the tables and after taking a look an trying to wipe what ever it was off, the finish started to wipe off along with the stain. I have tree sap coming out of the wood of a few of my tables. LIttle did i know until after i flipped the table over that it's made in China. so now 3 of my 4 tables are damaged and I cannot see getting them refinished as there is something wrong with the wood. Has anyone heard of such a thing as I described?

I ordered a counch and loveseat from Broyhill in Springfield, OR In Early Oct 2009. The loveseat was available and delivered as promised. However the Couch seems to be a missing piece. It was promised not later than Oct 30, 2009. Well ever since it has been one excuse after another. We sold our previous furniture anticipating the arrival of our couch. It has now been well over 6 weeks and no one can seem to track it down, comes from China and they say (they being Broyhill) it is hard to communicate with them, So we are therefore heading into the Holidays with NO couch, first they promised to give us a loaner, but couldnt find one suitable, then they offered us $50 off the price. Seems as though they should not promise an item to be delivered at a certain time, when they have no control. Now they say the end of Nov or maybe beginning of Dec, unfortunatly not one knows for sure. I suggest if you buy from Broyhill you need to pin them down on a delivery date when you purchase it or have some sort of recourse if they don't follow through.

I purchased a Broyhill bedroom set some time ago, I like the maple set but have a problem. The drawers can not be removed so you have to empty the drawers to be able to move the furniture. If their is secret to remove them I would sure like to know. Please respond.

In July 2008, I purchased a Broyhill Heirloom dining room table and chairs. Two months later, the spindles on the back part and bottom rungs started to come loose. I called Comfort Zone in Hemet, CA where we purchased the set and they came out to re-glue the loose pieces. About three months later, I had to have them out again for the same reason. In June '09, I had to call them again to fix problem plus one spindle has cracked due to pressure when you sit back on the chair. I was told they contacted Broyhill and that is common so they are no longer going to repair the chairs. I am very disappointed. My husband and I are the only ones in the house so this furniture is not used roughly. On top of that, the repair guy used some sort of glue that turned white and you can tell every place he glued. I have not contacted Broyhill yet but I intend to do that soon.

On Feb. 17, 2009 I ordered a sofa & loveseat to be custom covered in a special fabric that I was told was durable & would wear for many years. I paid several hundred dollars more for this. I was told it would take at least 8 weeks and it did. I was willing to wait to get quality furniture. It was delivered on April 10th 2009. Upon delivery, I showed the delivery man how the front of the cushions were all rippled looking, the binding uneven and the sides of both pieces the material looked crushed and whitish (the color is burgundy) so this really stood out. He said he would put a report in. On April 12th, the first time we sat on the sofa, we saw all these whitish marks when we got up. It did not flatten or crush, the material was actually coming off. It is a raised material and the raised part was rubbing right off. In fact, when I vacuumed it, I gathered a ziplock bag full off the top of just 4 cushions. I vacuumed it the day it arrived but I used a vacuum with a bag so I don't know how much came off then, but this 2nd time I used a bagless one.

I called the store the very next day because the 12th was Easter and spoke to the saleslady and told her we had a really big problem. She contacted customer service who in turn had a service tech come on 4/16/09. He took a photo and didn't say much. He said the company would get his report the next day. The next day I was left a voicemessage from a lady saying the material was doing what is was supposed to be doing. I was livid. It this what I paid over $2000 for, material that was supposed to come off with the first sitting. I donated furniture to the homeless that was 5 years old that looked brand new compared to this only because I just bought this condo and wanted something that fit better. I wish I had never given it away and I wish I never trusted the Broyhill name as quality furniture.

In fact, when I first ordered it, I had also ordered a dining room set by Broyhill only to find out through my own research online that they published the wrong dimensions of the hutch that would not fit in the space I had, so I had to cancel out that whole set. I also paid $100 for 2 add'l pillows for the sofa and I picked them up separately. They wouldn't even deliver them with the furniture, so I had to make an hour & half trip. They were all sealed in plastic and when I got home & opened them, the ends weren't even filled, the middle of the pillow was bulging on one side & the bottom was sewn with white thread on a burgundy pillow, so I had to make another trip to bring them back and the store manager gave my husband a hard time saying this is the way they were supposed to be & walked away from us. The saleslady sent them back for us. I even said to her that I had hoped this wasn't an example of their workmanship because our sofas had not yet arrived. Boy was I right.

I argued with the svc. mgr. for Hudson's and he finally agreed to send another service rep. for a 2nd opinion. He came several days ago, took another photo and scratched on the surface of the material & could see how it was coming off. He was going to write a report but said it could take several weeks before Broyhill would get back to me. My problem is that we are here in Fl until May 20th & then go back to our seasonal home in PA and won't be back in FL until Nov. 1st. I want this resolved before I leave here. I have family coming during the summer to use the condo & am embarrassed at how bad the sofas look. They look old & worn. I will never buy or recommend Broyhill or Hudson Furniture to anyone. They don't stand for quality or customer satisfaction.

On Feb. 17, 2009 I ordered a sofa & loveseat to be custom covered in a special fabric that I was told was durable & would wear for many years. I paid several hundred dollars more for this. I was told it would take at least 8 weeks and it did. I was willing to wait to get quality furniture. It was delivered on April 10th 2009. Upon delivery, I showed the delivery man how the front of the cushions were all rippled looking, the binding uneven and the sides of both pieces the material looked crushed and whitish (the color is burgundy) so this really stood out. He said he would put a report in. On April 12th, the first time we sat on the sofa, we saw all these whitish marks when we got up. It did not flatten or crush, the material was actually coming off. It is a raised material and the raised part was rubbing right off. In fact, when I vacuumed it, I gathered a ziplock bag full off the top of just 4 cushions. I vacuumed it the day it arrived but I used a vacuum with a bag so I don't know how much came off then, but this 2nd time I used a bagless one. I called the store the very next day because the 12th was Easter and spoke to the saleslady and told her we had a really big problem. She contacted customer service who in turn had a service tech come on 4/16/09. He took a photo and didn't say much. He said the company would get his report the next day.

The next day I was left a voicemessage from a lady saying the material was doing what is was supposed to be doing. I was livid. It this what I paid over $2000 for, material that was supposed to come off with the first sitting. I donated furniture to the homeless that was 5 years old that looked brand new compared to this only because I just bought this condo and wanted something that fit better. I wish I had never given it away and I wish I never trusted the Broyhill name as quality furniture. In fact, when I first ordered it, I had also ordered a dining room set by Broyhill only to find out through my own research online that they published the wrong dimensions of the hutch that would not fit in the space I had, so I had to cancel out that whole set. I also paid $100 for 2 add'l pillows for the sofa and I picked them up separately. They wouldn't even deliver them with the furniture, so I had to make an hour & half trip. They were all sealed in plastic and when I got home & opened them, the ends weren't even filled, the middle of the pillow was bulging on one side & the bottom was sewn with white thread on a burgundy pillow, so I had to make another trip to bring them back and the store manager gave my husband a hard time saying this is the way they were supposed to be & walked away from us.

The saleslady sent them back for us. I even said to her that I had hoped this wasn't an example of their workmanship because our sofas had not yet arrived. Boy was I right. I argued with the svc. mgr. for Hudson's and he finally agreed to send another service rep. for a 2nd opinion. He came several days ago, took another photo and scratched on the surface of the material & could see how it was coming off. He was going to write a report but said it could take several weeks before Broyhill would get back to me. My problem is that we are here in Fl until May 20th & then go back to our seasonal home in PA and won't be back in FL until Nov. 1st. I want this resolved before I leave here. I have family coming during the summer to use the condo & am embarrassed at how bad the sofas look. They look old & worn. I will never buy or recommend Broyhill or Hudson Furniture to anyone. They don't stand for quality or customer satisfaction.

In the local Arlington shopping center, we visited a Broyhill outlet and looked over several types of furniture. We finally settled on a couch, loveseat, and ottoman. We were told it would take 6 weeks to deliver and it would be coordinated with us. Well, 6 weeks goes by and no one calls. We finally go back in, find out the status, told another 4 weeks. Okay, 10 weeks--not a problem. We finally get it delivered and all is well...or so we thought.

After just a few months, the product begins to show signs of fatigue. As you sit on either the couch or the loveseat, you 'sink' in to it. Not 2-3, but between 6-8. The fabric wrinkles over the cushion, then you start sliding off the seat. For a while, we don't really realize this is happening. By 5 months, we are concerned that the product is poorly designed. We go back to the store we purchased it from--out of business! Go figure.

After writing Broyhill company directly and waiting for a reply, they finally do so and request a local repair shop to assess the situation. This takes from December until February to actually happen. The repair shop arrives, states the design is poor (too wide, zig zag springs are not strong enough, etc) and writes a report that will go back to Broyhill and that I should hear in two weeks. A month goes by and I call the repair shop--they refer me back to Broyhill. I then write Broyhill again, stating the above and my dissatisfaction. Upon receipt, I am sent an e-mail. that states there is NO MANUFACTURE DEFECT and that I am stuck with this product. Of course, it is a POOR design, not a defect!

All I really wanted was either a repair suggested by the repair shop that would cost about $200 per unit--I only spent $3,000 plus on this, so it really wasn't unreasonable. The company doesn't have a customer satisfaction policy; their web site is full of dead links; their customer service and response time is absurd. They do not stand for quality and their reputation continues to get tarnished. As a consumer, I am totally dissatisfied with the quality, service, and concern by this company. I can only imagine their future will not be very bright.

At present, I am stuck with a product that is uncomfortable and I am totally dissatisfied with. When dealing with a company that provides a bogus warranty and no customer satisfaction, I will never purchase or recommend Broyhill to anyone. Sign me utterly dissatisfied with the entire process from start to finish.

I HAD trusted the name of Broyhill. No more. I intend to share this story with my extended family, friends and co-workers. Not smart Broyhill-in these economic tough times,there are too many other options for consumers.

I purchased a Broyhill sofa and loveseat at a cost of $1800.00 in 2001. Within 9 months, after barely being sat on, there was a loud squeak on the left end of the sofa upon getting up from it. Also, on both pieces, there is a padded fabric under the cushions across the length of the sofa that moved backwards. It gave the appearance that the two pieces were sunken in the center and broken down. This all happened within the first year. I had purchased the extra warranty on both pieces also.

I spent several months contacting Roomful Express and Broyhill, and was given nothing but the run-around by both companies. I was told I would have to pay $60. an hour for someone to come to my home to diagnose and repair the problem if it could be fixed at my home. If it needed to be taken out for repairs it would cost $100.00 plus $60.00 an hour. I then said, What good was the warranty that I purchased? Short of hiring an attorney, I figured out that I'm stuck with this piece for a long time. Bottom line is, I will never, ever again purchase another product from Broyhill or Roomful Express.

I spent alot of money and got nothing but headaches,and cannot afford to buy a new living room suite.

I purchased a Broyhill Kitchen table and matching hutch., from Nebraska Furniture Mart in Omaha, NE. Within a year the paint started chipping where the table meets to put the leaf in. All I want is someone that can match the stain/paint and I will pay for it. I called Broyhill on several occasions over the years. They are very unhelpful and don't seem to care. I too will never purchase a Broyhill Product again. Go to Ashely, at least if it falls apart, it wasn't that expensive to begin with. Shame on you Broyhill. Years ago you had a wonderful reputation, what happened?

I don't know the economic damages yet, as I can't find anyone to re-finish my table. I paid $2500 for the table, so I may be out that much if I can't find anyone to repair the table.

I purchased a Broyhill Sofa from JC Penny's in the Monroeville Mall. Within a year and after normal use, the cushions on one side was sunken. Within 2 years, again after normal use, the back wooden frame broke. When I called about getting it repaired, I was told that only the parts are covered and I had to find my own furniture repair person and pay for the labor myself. In my opinion, it is ridiculous that I am only entitled to a piece of wood. I will never buy another Broyhill product again.

We bought a Broyhill Sofa L479-3x curved leather sofa. We paid $2,199.99 for it. It was on sale but not a floor model. in a year and a month it was breaking down very badly so we called the store. The cussions are gone in it and the leather has streached completly out of shape. It has a very bad odor to it for some reason Neither them nor BROYHILL WOULD HAVE ANYTHING TO DO WITH US. We live on our social security and this was our last big buy.

Now it is since 7/31/2006 and It looks horible and like it belongs in a dorm. I am not making this up. Half of the reason I purchased this sofa was the name and thats for sure no good. The store was absolutly no help. They just said it's been a year and we can't do anything. Actually it hadn't been a year because we had to wait for them to deliver it. It came damaged and they had to do repairs. AM I JUST OUT OF THE MONEY OR WHAT?

I purchased a queen sleeper sofa in March 2003. The first 9 months I kept the sofa covered with a throw. We shopped around for 3 months to find the perfect sleeper/sofa and with the Broyhill name we thought we were buying quality furniture. I finally called the toll-free number 1 year and 2 days after receiving the sofa. I have never been treated so rudely...it was just sorry, they would not give me an address or name of anyone I could contact as to my complaint.

They hung up on me when I insisted on speaking to a manager or supervisor. The frame on the sofa is broken(about 1 and 1/2 years ago), the fabric was faded and worn as of the time I called, the fabric on the arms where they connect to the sofa are ripped and there are actually holes in both of the seat cushions. The only thing positive is the sleeper portion is actually very comfortable, but not practical to use as a sofa. I only wish I had known there was somewhere to voice a complaint earlier, as a possibility to inform others that Broyhill DOES NOT stand behind its products.

The sofa now looks about 30 years old and the no name brand chair and ottoman purchased at the same time looks brand new. So, I guess this is A BUYER BEWARE situation. I would definately NEVER consider buying anything with the "name brand" BROYHILL and I have pursuaded a couple of friends to stay away from the BROYHILL line after showing them the sofa.

I am very glad I finally found somewhere to make a complaint to because I consider a $1,300 sofa to last for 20 years. I also have a 20 year old Lazy-Boy recliner that is just beginning to show some wear. BROYHILL you should be ashamed of your product and customer service. BEWARE OF BROYHILL!

It is ridiculous that upon calling the toll-free number that the people that represent Broyhill were so uncooperative and rude. I would have addressed this issue years ago if I had been instructed to the appropriate person to handle my complaint. We still use the sofa due to the fact that the sofa was an expensive purchase for our family, but it is also an embarrasment that we made a poor choice in good faith that Broyhill was the name it claimed to be.

The portion of the frame that is broken sticks up from the back of the sofa, we just have to cover it up with a decorative throw. Thanks for advertising "Broyhill truly is America's favorite full-line furniture brand" as quoted on your website and taking avantage of consumers who think they can trust the Broyhill name. My name and word means the world to me. I only wish the same was true with BROYHILL...YOU SHOULD BE ASHAMED!

On October 11, 2008 I special ordered a sofa for my Florida home. The contract stated that if the sofa was not delivered to my primary residence in Georgia by November 5, 2008 Broyhill will deliver the sofa free of charge to my Florida residence. The sofa was not delivered to by primary residence on November 5, 2008. When I called to find out when the sofa would be delivered to my Florida residence I was advised by Josh, the store manager, that they would look in to it.

I had to continue to call the company to find out what the status was. Josh, nor anybody from Broyhill would call me back. Finally, Josh advised me that they were not going to honor the contract. He told me I can't help if you were lied to. I told him that he surely would not let me out of the contract if I decided to cancel. His reply was we can cancel our contracts at anytime for any reason. When I told him that I was going to complain he said what are you going to do, complaint to the Better Business Bureau.

It is obvious that this company and its manager does not know how to treat customers and do honorable business. I guess that is why they are going out of business. In addition, after numerous requests, Josh would not provide me with proof that I was given credit back on my credit card account for the $400.36 which was the deposit. He gave me a form that showed the order was canceled but nothing showing a credit.

While minor, the only economic damage is the charge on my credit card. I am still not sure if they have given me a credit on my credit card account. I do think this company needs to be investigated for the way they conduct business. Thank you

We purchased a sofa sleeper from Broyhill Home Collections in Plano Texas on July 15, 2008. We paid for it and had the pillows back-ordered. We were told that the pillows would be delivered within 3-4 weeks. The store in Plano continued to call Broyhill and they were told the fabric had to be ordered and the pillows were not ready. I continued to call the store for months trying to get the pillows. In mid october, I again called the Plano store and discovered that the Plano store has gone out of business.

I then called Broyhill in North Carolina and they indicated that the store in Plano is a dealer rather than a Broyhill outlet. However, the store carried the name of Broyhill and the email addresses had the name of Broyhill. Broyhill in North Carolina promised they would honor the shipment of the pillows since they had no record that they had shipped the pillows to the Plano store and they had been paid for. HOWEVER Customer service at Broyhill will not even return my call. I WILL NEVER AGAIN PURCHASE BROYHILL

We now have a sofa sleeper for which we paid $1078 and no matching pillows to go across the back. I would never have purchased this sleeper if I had known I would not get the pillows to go with it.

I purchased a sofa in May from a furniture store in batavia,ny. 100 yrs in business but i'm sure,not all satisfied customers. Within 3 wks the color was so faded on the arms. the furniture store owner noted this. Within 5 mos,it was worse. I do have all windows in the room and I did expect some fading but, not this quickly. Several calls to broyhill and the store and they offered me fabric to cover it.

I was so angry with the store owner, i hung up on him. The only thing I can do is write letters to the company. very time consuming. The furniture was 1600 dollars and it looks like its five years old. I will never purchase broyhill again.

My delivey of Broyhill furniture through Caralonia Interiors was one of the worst nightmares I have ever expereinced. It took over 6 months and they did not produce the furniture even though they told me it was on a must go basis-which ment it had to be produced on the next run. WATCH OUT FOR their promises they do not keep

I bought 6,000.00 of Broyhill Furniture, Affinity. The finish is horrific! All along the cracks of every piece you can see where the stain wasn't applied. In the carved pieces it looks as if a child had tried to do it. The store owner did try to help, (even though I hinted about exchanging for other furniture in his store)he sent a repair man out a few times but it all still looks tacky. When the furniture first got here every piece except for two end tables had to be repaired, some pieces had to be replaced. Makes me feel like I have second hand furniture.

I know I have learned a valuable lesson, NEVER BUY BROYHILL! I bought broyhill years ago, when it was built in the United States and it was wonderful, not any more. Just please be aware, I truely don't want this to happen to anyone else. P.S using dark scratch cover does not do anything! I'm just stuck.

we bought the broyhill attic heirloom dining set. now the back spindles of the chairs are coming out of the seat. they guarentee is for one yr only aginst workmanship.i contacted art van and broyhill. in order for me to have it repaired it will cost $50.00 an hour. dont buy from artvan and dont buy broyhill furniture its expencive but cheap and falls apart we dont even sin in the 2 chairs that are falling apart. yet they will not repair it with out cost to me.

the chairs were 4200.00 each and they are falling apart.and when seated the spindle slips back into the seat pinching my skin and takling a small piece of flesh with it..all i want is my chairs fixed ,and i cant use the chairs because of this problem

I purchased $10,000.00 worth of Broyhill wooden furniture and the legs (feet-round balls) keep coming loose, causing the furniture to fall over. It's happened on three pieces so far. Broyhill finally fixed one piece, but refuses to correct the legs (feet) on the remaining pieces so they won't fall over in the future. Just a couple of weeks ago another leg came loose and Ihave bricks holding up one side of my entertainment center.

I need this furniture's legs (feet) secured in a manner that they won't come off in the future. I have twelve pieces of this wooden furniture.

I purchase 2 sofas in 2003 off the showroom floor of Coopers Furniture. It was suggested that I have them Scotchguarded for protection. Jokes on me. The fabrics faded immediately...and guess what, warranty is not valid if you alter product! (after there suggestion!) Coopers has since closed after being a long time fixture in our community. I am deeply unhappy with their service and have yet, after contacting broyhill every year for the past 5 ( on jan 2), heard one word. My sofas are in perfect shape. Just faded and faded and faded. Even the rolled edges are a different color!. I cannot afford to replace them and my insurance does not cover this type of claim. I will never shop broyhill again and I will tell others to do the same. Did I mention I am a residential designer and would have many reasons to visit this company on a regular basis!

We bought a leather couch and loveseat set from a store in N.C. and had it shipped in May 2005. At about 1 year, we noticed it started changing colors from brown to a yellow color. I got out my warranty information, but it said it was only under warranty for 1 year. So I thought I'd write the manufacturer, and maybe they will take care of it anyway. I called and received a phone call back from Ron Watson saying the president got my letter and they would like to look into seeing what's wrong with our furniture. They sent someone out from Nashville to see if our furniture was defective. They guy couldn't believe what he saw. He cleaned the furniture with his cleaner, and a perfect hand print was on his rag where the dye rubs off. He said it was definitely defective, and it can't be fixed. He said it will have to be replaced because the leather was defective for some reason, and it won't hold dye. He said he will contact Broyhill and let them know the results.

I wrote a letter to Mr. Watson after 3 months when I didn't hear anything. Ron Watson phoned me in Sept. 2006, and said that my furniture was defective, and I will definitely be receiving new furniture; but they have to find a local dealer who will be willing to take the old furniture and work with us on getting new furniture. I have been waiting since Sept. 2006, and still nothing. I've written letters every 3 to 4 months wanting to know how much longer it will be. I stopped getting phone calls from the company, so I contacted the furniture store where I purchased it from (Quality Furniture Market in Lenior, NC), hoping they could somehow help. The lady I spoke with called Broyhill for me trying to get answers. The first time she called, she said nobody knew who I was or what she was talking about. Then after speaking with me and calling the 2nd time, they remembered.

I sent them a letter in Jan. 2008 and told them I was tired of waiting and this was ridiculous. It doesn't take 1 1/2 years to find someone who will work with us to get furniture. I haven't heard from them; therefore, I am contacting you guys to help. We spent $2200 buying furniture from Broyhill only to find it was defective leather.

I purchased a Broyhill sofa 9 months ago. Last month I noticed a small squeak when you sat in the middle of the couch. Now, a month later the entire middle section is very loud when you sit down, and it sinks in. The furniture store I purchased this from is out of business. I have researched the internet for a Broyhill customer service number but cannot find any. I was under the assumption Broyhill was not a low-end furniture manufacturer. I paid much more than I would have for other furniture brands, which I am sure would have held up longer than 9 months. I do not know where or who to contact.

We purchased a Broyhill sofa, loveseat, chair and ottomon 6 years ago at Belfort Furniture. Approximately 2 years ago, the back cushions began unraveling. We couldn't imagine what had happened to the thread. This isn't a little bit of unraveling--but enough that the whole back cushion is about to separate. I see several other people on this site have had the same experience. I will never buy Broyhill again.

We purchased a Broyhill sofa, chair, and ottoman approximately 2 years ago. Now, nearly 2 yeears after our purchase, many of the seat cushions and back cushions are pulling apart/unravelling where the fabric and cording meet. It is happening on at least 3 of the 7 cushions. I've called the furniture store where we purchased the items and they say we have to contact the manufacturer, but they are doubtful Broyhill will do anything about the problem since the fabric is only warrantied for 1 year. This is poor craftsmanship. I have yet to contact Broyhill, but plan to do so on the next business day. If they are unresponsive, I will NEVER buy another piece of Broyhill furniture and will never recommend any of their products.

My husband and I purchased what we thought was a beautiful off white sofa, loveseat and chair combination by Broyhill and found out later it was of very poor quality, as was their customer service dept. The sofa caved completely in when my husband sat down on it one day (no one ever jumped on it, we don't have kids and neither one of us is heavy.) We noticed after tearing the fabric out underneath to see what happened that it was only held together with staples, most of them weren't even inserted straight, in the right places, or pushed all the way in. Helter skelter. My husband had to reinforce the bottom with two by fours (lumber) so we can sit on it.

There is also a very large dark yellowish-orange stain coming from *inside* the sofa that keeps getting larger and darker and it has ruined the fabric on side. Nobody spilled anything on it, it is coming from underneath. Can't say what it is without tearing the whole thing up. Rust? To cover up these two problems, we are now using slipcovers, until we can afford another set of furniture. The service rep at Broyhill actually laughed at me when I called, saying I'll bet you want a refund, hahaha, sorry. Your warranty expired.

I didn't even ask for one yet and said nothing out of the ordinary, it was not a humorous situation and his reaction seemed almost maniacal or deranged, it was so off the wall. The set was about two or three years old at the time. This is not the quality furniture or company I had imagined and, of course, don't plan to buy anything made by them again. We really liked the set at first, but you can't tell how poorly it's made by looking at it and may not find out until it's too late for a refund.

We had hoped our money would buy furniture that lasted more than two or three years with light use, because we are not in the position to keep rebuying major items for our home so frequently. This is so disgusting, we can't even donate it now in good conscience and have just been forced to live with it, covered up, until we can afford a new set.

I waited seven months for a piece of furniture promised to me 6 months prior. I slept on the floor for 7 months calling daily with no help.

On March 6, 2007 I called Broyhill Consumer Service to request a replacement handle for my recently purchased Broyhill night stand Model #:4655-292. I bought a 6pc Broyhill Bedroom suite March 4, 2007 from Liquidation World in Nanaimo, B.C. Canada. The Retailer damaged the handle to one of the night stands, the Manager named Tyler gave me your contact no. 1 877 518 9182 and advised me to directly request a replacement handle through you.

I called the second time March 30 to inquire that I have not yet received the replacement handle and again your male consumer agent assured me that 2 pieces were sent out and I should be receiving it any day.

This morning April 11 third call but your female consumer agent had no record of my call!! no request for a replacement handle!! She tried to verify with either my phone number or postal code, both not recognized.

I am so disappointed waiting 6 weeks only to find out that no one has any records of my calls for a replacement handle to my newly purchased Broyhill night stand.

I bought a Broyhill sofa 6 years ago. The sofa has started making a clanging sound when reclined. It came with a Broyhill brochure stating a lifetime warranty on the recliner mechanism. It said to contact the retailer of any problems.

The retailer says the warranty is for parts only, which if we can determine that is all we need, she can order the part and we can fix the sofa. Otherwise, we will have to pay a minimum of $150.00 labor to have someone come out to the house.

The warranty does not state that it covers parts only. It states a Lifetime warranty on the recliner mechanism. There is no phone number on the warranty for Broyhill, but it has an address to write to.