Broyhill

Shirley of Midlothian VA (08/02/08)
I bought 6,000.00 of Broyhill Furniture, Affinity. The finish is horrific! All along the cracks of every piece you can see where the stain wasn't applied. In the carved pieces it looks as if a child had tried to do it. The store owner did try to help, (even though I hinted about exchanging for other furniture in his store)he sent a repair man out a few times but it all still looks tacky. When the furniture first got here every piece except for two end tables had to be repaired, some pieces had to be replaced. Makes me feel like I have second hand furniture.

I know I have learned a valuable lesson, NEVER BUY BROYHILL! I bought broyhill years ago, when it was built in the United States and it was wonderful, not any more. Just please be aware, I truely don't want this to happen to anyone else. P.S using dark scratch cover does not do anything! I'm just stuck.

Sally of Howell MI (05/14/08)
we bought the broyhill attic heirloom dining set. now the back spindles of the chairs are coming out of the seat. they guarentee is for one yr only aginst workmanship.i contacted art van and broyhill. in order for me to have it repaired it will cost $50.00 an hour. dont buy from artvan and dont buy broyhill furniture its expencive but cheap and falls apart we dont even sin in the 2 chairs that are falling apart. yet they will not repair it with out cost to me.

the chairs were 4200.00 each and they are falling apart.and when seated the spindle slips back into the seat pinching my skin and takling a small piece of flesh with it..all i want is my chairs fixed ,and i cant use the chairs because of this problem

Carol of Englewood FL (05/13/08)
I purchased $10,000.00 worth of Broyhill wooden furniture and the legs (feet-round balls) keep coming loose, causing the furniture to fall over. It's happened on three pieces so far. Broyhill finally fixed one piece, but refuses to correct the legs (feet) on the remaining pieces so they won't fall over in the future. Just a couple of weeks ago another leg came loose and Ihave bricks holding up one side of my entertainment center.

I need this furniture's legs (feet) secured in a manner that they won't come off in the future. I have twelve pieces of this wooden furniture.

Teri of Manotick OTHER (04/02/08)
I purchase 2 sofas in 2003 off the showroom floor of Coopers Furniture. It was suggested that I have them Scotchguarded for protection. Jokes on me. The fabrics faded immediately...and guess what, warranty is not valid if you alter product! (after there suggestion!) Coopers has since closed after being a long time fixture in our community. I am deeply unhappy with their service and have yet, after contacting broyhill every year for the past 5 ( on jan 2), heard one word. My sofas are in perfect shape. Just faded and faded and faded. Even the rolled edges are a different color!. I cannot afford to replace them and my insurance does not cover this type of claim. I will never shop broyhill again and I will tell others to do the same. Did I mention I am a residential designer and would have many reasons to visit this company on a regular basis!

Marco of Clarksville TN (03/05/08)
We bought a leather couch and loveseat set from a store in N.C. and had it shipped in May 2005. At about 1 year, we noticed it started changing colors from brown to a yellow color. I got out my warranty information, but it said it was only under warranty for 1 year. So I thought I'd write the manufacturer, and maybe they will take care of it anyway. I called and received a phone call back from Ron Watson saying the president got my letter and they would like to look into seeing what's wrong with our furniture. They sent someone out from Nashville to see if our furniture was defective. They guy couldn't believe what he saw. He cleaned the furniture with his cleaner, and a perfect hand print was on his rag where the dye rubs off. He said it was definitely defective, and it can't be fixed. He said it will have to be replaced because the leather was defective for some reason, and it won't hold dye. He said he will contact Broyhill and let them know the results.

I wrote a letter to Mr. Watson after 3 months when I didn't hear anything. Ron Watson phoned me in Sept. 2006, and said that my furniture was defective, and I will definitely be receiving new furniture; but they have to find a local dealer who will be willing to take the old furniture and work with us on getting new furniture. I have been waiting since Sept. 2006, and still nothing. I've written letters every 3 to 4 months wanting to know how much longer it will be. I stopped getting phone calls from the company, so I contacted the furniture store where I purchased it from (Quality Furniture Market in Lenior, NC), hoping they could somehow help. The lady I spoke with called Broyhill for me trying to get answers. The first time she called, she said nobody knew who I was or what she was talking about. Then after speaking with me and calling the 2nd time, they remembered.

I sent them a letter in Jan. 2008 and told them I was tired of waiting and this was ridiculous. It doesn't take 1 1/2 years to find someone who will work with us to get furniture. I haven't heard from them; therefore, I am contacting you guys to help. We spent $2200 buying furniture from Broyhill only to find it was defective leather.

Janelle of Alexandria MN (02/02/08)
I purchased a Broyhill sofa 9 months ago. Last month I noticed a small squeak when you sat in the middle of the couch. Now, a month later the entire middle section is very loud when you sit down, and it sinks in. The furniture store I purchased this from is out of business. I have researched the internet for a Broyhill customer service number but cannot find any. I was under the assumption Broyhill was not a low-end furniture manufacturer. I paid much more than I would have for other furniture brands, which I am sure would have held up longer than 9 months. I do not know where or who to contact.

Jennifer of San Antonio TX (01/17/08)
We purchased a Broyhill sofa, loveseat, chair and ottomon 6 years ago at Belfort Furniture. Approximately 2 years ago, the back cushions began unraveling. We couldn't imagine what had happened to the thread. This isn't a little bit of unraveling--but enough that the whole back cushion is about to separate. I see several other people on this site have had the same experience. I will never buy Broyhill again.

Jeremy of Raleigh NC (12/02/07)
We purchased a Broyhill sofa, chair, and ottoman approximately 2 years ago. Now, nearly 2 yeears after our purchase, many of the seat cushions and back cushions are pulling apart/unravelling where the fabric and cording meet. It is happening on at least 3 of the 7 cushions. I've called the furniture store where we purchased the items and they say we have to contact the manufacturer, but they are doubtful Broyhill will do anything about the problem since the fabric is only warrantied for 1 year. This is poor craftsmanship. I have yet to contact Broyhill, but plan to do so on the next business day. If they are unresponsive, I will NEVER buy another piece of Broyhill furniture and will never recommend any of their products.

Tia of Kill Devil Hills NC (07/01/07)
My husband and I purchased what we thought was a beautiful off white sofa, loveseat and chair combination by Broyhill and found out later it was of very poor quality, as was their customer service dept. The sofa caved completely in when my husband sat down on it one day (no one ever jumped on it, we don't have kids and neither one of us is heavy.) We noticed after tearing the fabric out underneath to see what happened that it was only held together with staples, most of them weren't even inserted straight, in the right places, or pushed all the way in. Helter skelter. My husband had to reinforce the bottom with two by fours (lumber) so we can sit on it.

There is also a very large dark yellowish-orange stain coming from *inside* the sofa that keeps getting larger and darker and it has ruined the fabric on side. Nobody spilled anything on it, it is coming from underneath. Can't say what it is without tearing the whole thing up. Rust? To cover up these two problems, we are now using slipcovers, until we can afford another set of furniture. The service rep at Broyhill actually laughed at me when I called, saying I'll bet you want a refund, hahaha, sorry. Your warranty expired.

I didn't even ask for one yet and said nothing out of the ordinary, it was not a humorous situation and his reaction seemed almost maniacal or deranged, it was so off the wall. The set was about two or three years old at the time. This is not the quality furniture or company I had imagined and, of course, don't plan to buy anything made by them again. We really liked the set at first, but you can't tell how poorly it's made by looking at it and may not find out until it's too late for a refund.

We had hoped our money would buy furniture that lasted more than two or three years with light use, because we are not in the position to keep rebuying major items for our home so frequently. This is so disgusting, we can't even donate it now in good conscience and have just been forced to live with it, covered up, until we can afford a new set.

Chad of Katy TX (05/04/07)
I ordered a master bedroom suit from a dealer in December or 2007. Broyhill told the dealer it would take 4 to 6 weeks to get it. Six months and fifteen days from the order date it was finally made and shipped to my dealer. I will personally receive it on the seventh month. Broyhill says Today, Broyhill craftspeople are dedicated to designing, manufacturing and delivering high-quality Broyhill furniture worldwide. The only thing world wide is that their high quality furniture is manufactured in a third world country. Broyhill can't meet delivery dates and their consumer help line is as useful as a can and string telephone.

I waited seven months for a piece of furniture promised to me 6 months prior. I slept on the floor for 7 months calling daily with no help.

Mrs. P. of Nanaimo, British Columbia (04/11/07)
On March 6, 2007 I called Broyhill Consumer Service to request a replacement handle for my recently purchased Broyhill night stand Model #:4655-292. I bought a 6pc Broyhill Bedroom suite March 4, 2007 from Liquidation World in Nanaimo, B.C. Canada. The Retailer damaged the handle to one of the night stands, the Manager named Tyler gave me your contact no. 1 877 518 9182 and advised me to directly request a replacement handle through you.

I called the second time March 30 to inquire that I have not yet received the replacement handle and again your male consumer agent assured me that 2 pieces were sent out and I should be receiving it any day.

This morning April 11 third call but your female consumer agent had no record of my call!! no request for a replacement handle!! She tried to verify with either my phone number or postal code, both not recognized. I am so disappointed waiting 6 weeks only to find out that no one has any records of my calls for a replacement handle to my newly purchased Broyhill night stand.

Helen of Sharpsburg GA (02/09/07)
I bought a Broyhill sofa 6 years ago. The sofa has started making a clanging sound when reclined. It came with a Broyhill brochure stating a lifetime warranty on the recliner mechanism. It said to contact the retailer of any problems.

The retailer says the warranty is for parts only, which if we can determine that is all we need, she can order the part and we can fix the sofa. Otherwise, we will have to pay a minimum of $150.00 labor to have someone come out to the house.

The warranty does not state that it covers parts only. It states a Lifetime warranty on the recliner mechanism. There is no phone number on the warranty for Broyhill, but it has an address to write to.

Roxann of Olathe, KS, writes:
I purchased four pieces of upholstered furniture 18 months ago. Before the warrenty period on the fabric was up, I noticed that the fabric was unraveling in one place. I returned it to the dealer and he fixed the piece. Since then I have noticed the fabric unraveling in several places.

I contaced the manufacturer directly since it was out of warrenty and they said no other complaints had been filed and since it was out of warrenty, there was nothing they could do except record my information.

I have four pieces of relatively expensive furniture which is unraveling at many of the stress points.

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