Beck's Furniture

I purchased a pillow top mattress almost 2 months ago from Beck's for $800.00. After about a month of sleeping on the mattress I started to notice indentation in the mattress, noises from the springs inside the mattress and box spring. I started turn the mattress every week to see if this would fix the problem. It did not. Frustrated, I called RAC Acceptance, the program I am financing the mattress through, and they told me to call the customer service department. I called customer service and they stated they would have a technician come out and look at mattress. Three days later a technician came to my house. My husband called me while the technician was there. The technician stated he could see what I was talking about and he thought the noise was come from the box spring and he would take a couple of picture but they should fix the problem.

I received a message from your customer service department stating they could not do anything for me because the mattress had a stain. I called customer service very upset, asking to speak to a supervisor. After speaking to numerous customer service reps telling me there was nothing they could do for me, the supervisor Sandra finally called me back. Sandra stated there was nothing they could do but then changed here mind and said they would replace the box spring. I told her I did not know the mattress had a stain and that does not change the fact that the mattress is also defective Sandra then stated all they could do is exchange the box spring but they were not touching that thing referring to the mattress. I asked did the technician thoroughly inspect the mattress and they said probably not because the stain automatically voids the warranty. All I want is good mattress worth $800.00.

Beck's had a $500.00 in free groceries promo with any $500.00 in purchases. We took advantage of that spending in excess of $2000.00 and found the (free grocery) campaign to be $20.00 in grocery cards with every $100.00 purchased at a particular store sent to you over a 20-month period. We did everything we were supposed to do, including sending a $10.00 check with our first month's grocery receipt. The company cashed it and was supposed to send our first of 20 grocery cards. Instead, we received a letter stating no longer at this address and no forwarding address. Becks said they were looking into it and it could take several weeks, if not longer to get back to me with an answer. I purchased the $500.00 in groceries along with the furniture I bought in accordance with their promotion and do not wish to wait 2 days much less several weeks. Thank you!

I was in store Beck's funiture in dec 15 at 20:18 pm,because promotion they have for 500 free groceries,with every purchase of 497 or more,before we buy anything we ask the employee for sale to explain how is work more then 5 times,she say is a 500 gift card and they will bring with delivery,so we buy a bed for 629 dlls total,

today friday 18 we recived the merchandise and a gift certificate,the one we suppose to pay 9.95 dlls and register to apply for a 20 monts gift 25 dlls card if we eligible,still we need to buy 100 dlls grocery in only one store and send it recipts to them every month,we went to the store and we ask for and explanation,manager never came out,but she send a employee to tell as she can do nothing call customer service,we call this number 916 353 5000 to see what happend and they accepted they have a lot o complaiments for this,and she say that why they take the promotion out exactly this day,still you can find advertaising when you get it to the store,customer service was really mean tell me to shut up and so,and i say i want to return the merchandise because i wasnt satisfy and she say she is not taking back,do whatever i want and hang up,i dont not what to do because they dont want to help me and i pay 629.61.

The stipulations for getting the promised $500 include sending in a copy of your driver's license, copies of any coupons you may use, the original store receipts, and more. Further, the $500 is to be issued in $25 coupons over a period of 20 months, triggered by the buyer's submission of $100 worth of receipts, but no more than one per month.

Beck's do themselves a disservice by associating with this kind of company, and should have, at least, told their customers what the program actually is. We were planning to use the money to pay for holiday expenses and, in fact, had mentioned that to the salesperson. No one told us to expect otherwise. We probably would have bought the furniture anyway, but this experience leaves a bad taste in our mouths.

I bought a sectional for 1851.00 at Becks. We paid for delivery and two days later they were delivered. During the drop off, a delivery man was slamming the top of a reclining section into the base. I thought a mechenism needed to catch so I didnt think anything of it. They left and I looked at the area and found the section had a damaged frame. I called them back and they picked it up immediatly and promised it tuesday. Later that day I discovered a inch gap.I called customer service and they told me its a swap out and it can be done thursday. My wife and I had plans for family so she called them and they agreed wensday for both.

The next day they call and tried to confirm for thursday. At this piont we asked for a refund. After having a arguement with the management, Laura promised the her end of the refund would be done by Monday. Four days later nothing and I cant get a hold of her since shes always in a meeting

Since we had family coming we bought couches with a different fund believing the oral contract between me and Luara would be kept. Since it didn't, Our rent is know late. This has caused stress on my wife.Not to mention the time I have to take off from work and my studies to drive down there since no management is ever out of a meeting. As of know I still haven't received a refund.

I purchased a sofa table for ~$390. After it was delivered I realized it was not what i wanted so called the next day to return the table. I was told that there would be a 10% restocking fee as well as an $85. pick up fee. So I end up paying $60. for the initial delivery, 10%, $40. restocking fee, and $85. fee to pick up the table. That is $185.00 for a table that i did not keep. It makes me not want to buy anything from any retailer ever. Spent $185.and have nothing to show for it. I basically gave them $185. for nothing.

I purchased couches on 3-3-08 was promised that I would have them in 4-5 weeks max. That the week five was just a buffer. No one called to say that there was a problem or that there would be any delay. We donated our couches while on vaction the end of week five, and then came home to an empty livingroom. When we contacted them several time they said maybe by the end of April begining of May. That was not what was contracted.

I would not consider it physical damage but for now until who khows when we are using lawn furnitue instead of the couches that we paid for. They lied when we purchased the couches and did not care when we called them on it they alraedy our money.

We purchased a set of leather furniture from Becks Furniture on October 2, 2003. The set includes a couch, loveseat, and chair, all of which are recliners. Because of the price tag of leather furniture, we purchased their warranty, as we were planning to use this furniture for a very long time. Leather, as described by our salesperson, Jacqueline Jones, doesnt wear out, it wears in.? We told her we wanted the furniture to hold up to constant daily use, and were concerned about the furniture sagging and breaking down as we have experienced numerous times in the past with cheaper furniture.

The warranty, as Jacqueline Jones described, would cover everything, from manufacturer defects to cuts, tears and even stains caused by the consumer. Thus, in reliance on the word of our salesperson, we felt that purchasing their 5-year warranty would protect our investment and give us many years of good use of the furniture.

Within approximately one year of purchase, a seam located between the back cushion and the couch back came apart on one of the recliners on the couch. This is due to the design of the cushions in that they are not separate (removable), from the furniture, and are sewn to the units. We called Becks and they did send out a technician who replaced the damaged section of the couch to our satisfaction.

On or around December 1, 2006 the very same spot came apart again. In addition to this, we noticed that the same section of the couch (right side) had started to sink down overall and was actually touching the floor in the front area of the couch. We called Becks Furniture and were informed that Guardsman (their warranty provider) now handles their warranty issues, so Becks Furniture mailed us the specific form required by Guardsman to fill out and send in. We received the form, filled it out as requested, and included a copy of our sales receipt (showing our purchase of the warranty), and mailed it in. Within 2 weeks we received a letter from Guardsman denying our entire claim stating the damages we reported are not covered due to the following reasons:

Your Protection Plan does not cover the type of stain/damage reported.

The stain or damage reported to Guardsman exceeded the required 5 business day reporting timeframe.

This is unbelievable. It is obviously a form letter and is very vague about the reasons for the denial. When we initially discussed the warranty with Jacqueline Jones on October 4, 2003, she did not tell us about a 5 business day reporting requirement, led us to believe that this warranty covered tears, and did not provide a written copy of the warranty.

Subsequent phone calls to Becks Furniture and Guardsman have been futile. Becks Furnitures position is that this is not their issue, there is nothing they can do, we are subject to Guardsmans policies and this is not their responsibility. Guardsman states that per their policies, we are not covered by the warranty.

There is nothing on Guardsmans form that states anything about a 5 business day reporting requirement. The only thing remotely close to this states to return the completed form within 10 days,? but is not specific as to when to count the 10 days from date of damage; or from date of notification; or from date of receipt of their form, etc. In fact their 5 business day reporting timeframe? as stated in their denial letter is very much open to interpretation as well.

We, the paying customers, were not informed by Becks Furniture when they turned over their warranty issues to Guardsman, much less of any changes to our warranty coverage. Apparently, Becks Furniture is done with us (their paying customer). Becks Furniture has made it clear to us that they have no intention of servicing us, and state that it is out of their hands to do anything; i.e. in the words of their representative, it is not our responsibility.? As you can see by how this has evolved, we have been placed into quite a frustrating situation. We truly believe Becks Furniture does not wish to provide customer service to retain existing customers, and believe that we have been victims of dishonesty on the part of Becks Furniture and/or Guardsman.

I bought a couch and matching loveseat approximately 6 years ago, what I thought was good quality turned out not so. I had someone from Beck's come out and look at the couch a couple of years ago and he said the springs were fine. The springs are not fine and havne't been for years and they are now much worse, although I have a life time replacement of springs and seams, I was told by customer service that I would have to pay for the labor. The cushion are also poor quality and being a single income household I am very dissatisfied. I probably will never purchase a couch and loveseat from Beck's again.

We can get it replaced, because we bought a replacement thing from them. But it's threw another company. Weeks to get it replaced. My suggestion....................COSTCO. COSTCO. COSTCO. Stuff is no good, They replace it.

We had arranged for a delivery of a china hutch and buffet for july 2nd with the saleman Billy on june 27th, 2005. We had recieved no phone call confirming out delivery and time for july 2,2005. We called and spoke to Luke assistant sales manager and he said he will see what he can do as we weren't on the schedule for a delivery. He called back the next day and told us that they would be able to delivery it to us on sunday july 3,2005 between the hours of 8:30a and 11:30pm. We waited and no delivery.

We called again and spoke to the warehouse manager and she said we had okayed it for a delivery before 5pm, which I informed her we didn't and Luke had told us he spoke to the warehouse and it would be deliveried by 11:30a this morning. I have never had such worse customer service from a furniture store and what a lack of communication. When we recieved our reciept from the purchase it states on there delivery on july 2,2005 and were are suppost to recieve a refund of the delivery charge. I will never recommend to anyone to shop there and I will never shop there again.

I received a bill for 448.43 for a balance due for an account I have previously paid off in its entirety (as well as all the other submittals). When attempting to contact you concerning the resolution of this issue I was directed to write a letter. Here it is:

Why are you trying to extract an added measure of money from an account that was paid off well over two months ago? Out of the blue I just received a bill for two months interest and a late fee. These charges are ridiculous and without foundation. The account was paid in full. I also noticed you conveniently posted the payment as being paid on the 13 th, and as I see it, expressly to extract more funds from the consumer. Im sure this is a standard methodology you utilize to steal more profits from your customers.

All efforts to contact you are only allowed in writing giving more substance to my charge. If this is what you folks consider customer service then I certainly will not ever do business with a company that uses your service again and when the subject arises I will tell them specifically the same. You will not get my business because the financing (or zero interest) company you use is exceedingly dishonest and you loose as the result.

I am submitting a check to you for the amount listed, $48.43, since you are holding my credit rating for ransom and upon receival, please close my account immediately! So I get at least something for my money I feel I am allowed to tell you, Your business ethics and acumen really suck! Thank you.

Submitted with the utmost loathing for dishonest business practices,

I bought several pieces of furniture. All had a warranty on them. THe recliner/rocker broke. We notified Beck's in August 2004, and an independent repair person showed up in September to evaluate the damage. He stated he would need to order parts, and that he could not fix one part damaged. We were notified the parts came in by Beck's and would have to come in and pick them up.

I called the warranty company and they said they have an agreement with Beck's for them to deliver the parts. Beck's stated to me that the warranty company does not always pay them for delivery but they would deliver them. This was in December 04. Beck's then called and stated they lost the parts. I have not had any calls since then.

All I want is my chair fixed or Beck's to relace it. It has been 6 months and this is unaceptable.

We purchased an Ashley sofa sectional about three years ago from Beck's Furniture in Rancho Cordova CA. After the sectional was delivered, we noticed that one of the cushions started to split apart at the seam. We had purchased an extended warranty from Guardsmen Insurance so we acted immediately and called Beck's Furniture to file a claim.

A few weeks went by and a repair technician showed up at our door to repair the defective cushion. The technician replace only the cushion fabric and left the rest of the sofa at our home. Within a month the same cushion started to rip apart at the seam. We called again and had a repair technician replace the cushion cover. The sofa cushion was not replaced, only the fabric cover. After several months went by, the sofa cushion started to rip again.

We called Beck's Furniture again to complain about the poor workmanship of the sofa cushion. Beck's Furniture said that because the repairs have been beyond the store's repair timeline limit that we had to call our extended warranty company, Guardsmen Insurance, to handle any further repair requests. The Guardmen Insurance representative said that they would send a contracted furniture repair technician to sew the ripped seam. Again, a technician came to our home to try to repair the seam. After sewing the ripped seam, the technician said that there was nothing else he could do to ensure us that the sewn seam would hold up. After several months the rapaired cushion seam started to rip again. This time we called Guardsmen Insurance and filed a "lemon law" claim. Guardsmen Insurance made arrangements to give us an even exhange credit at Beck's furniture and told us to pick out a new sectional.

We went to Beck's showroom and followed their policy and found out that the sofa sectional was a discontinued item and no longer in stock. We were told that we had to pick out furniture equal to the amount of the store credit. The new furniture was delivered on December 26 2003. Upon delivery of the new furniture, we noticed that the rocker recliner did not recline. We also noticed a tear in the arm rest of the sofa that was delivered. Again, we called Beck's Furniture and complained about the defective rocker recliner and the ripped arm rest on the sofa. They set up a repair claim and said a technician would come out to fix the rocker recliner and evaluated the tear in the arm rest of the sofa. The repair technician showed up on the day scheduled and said that he had to order a bolt for the defective rocker recliner and the sofa had to be re-ordered because it was unrepairable. Due to Beck's policy and since this sofa was made of fabric, it had to be immediately returned to the warehouse and they picked up the sofa on 1/9/04.

On the day of the second attempt to fix the rocker, we received a call from Beck's stating that the furniture manufacturer had sent the wrong part. No repair date was set up and the sofa recliner that was supposed to be exchanged was not in stock and we have to wait until the end of the month to receive a new sofa. After three weeks of waiting for the sofa, I had to call and find out why nothing was set up for delivery. I was told that there would be a further delay and we should be hearing from Beck's on or about February 15th. We have been sitting on the floor for nearly a month with no sofa and a defective rocker that will not recline. This situation is very discerning to us. We are not at all satisfied with Beck's Furniture quality of service or the workmanship od Ashely products.

Oh boy! I don't know what to tell any more! We live in Redding. We went to the store around mid May' 2003, and bought bed room set, dining set, coffee table, sorner table, and a sofa table. Note that, they don't delivery to Redding. We were told to get the delivery by the 15th of June. Anyway we got a call from the store saying that the items are ready to get picked up.

Accordingly, we rented a truck (planned to get a trailer with that to get all items at once) and went to the store (190 miles from my home). Guess what, reaching there we came to know that the coffee table was available. So, I could not finish my pick up as it was incomplete. I went back to Redding with my bedroom set, the dining table (not the chairs), and the corner table. I could not bring the chairs because I did not get the trailer that time thinking that I had to come back again with another truck. So, no need to spend the money on the trailer. Anyway, I was told to contact the store in a week time. The most strangest thing is -NO APOLOGY! NO SYMPATHY!

Again three weeks back I got a letter in the mail saying that rest of the items are in store. But this time I called them to make sure they are telling the truth!

Surprisingly, I was told this time that my coffee table is in but the sofa table is gone! Somebody took it, I mean it was given to somebody! What a service!!!! Anyway, I haven't heard anything back from them yet (today is July 9th). I guess I need to wait for a year to get my stuffs. I really hope there is some organisation that I can turn into for help. Please help me! Help help help.

I bought a Dining Table,8 chairs and a China Hutch on 8/25/02. I was told that it needed to be special ordered and it would take 4-6 weeks. I paid cash via ATM/VISA. At 6 weeks I called and was told the table and 6 chairs were in but the hutch and extra chairs had not come in yet. At 8 weeks I was told the Table was not in but the chairs were. on 10/28 (9 weeks) My husband called and was told everything had been shipped to the Port of Stockton (1 hour away) and would be delivered to the store by 11/2/02. I called last night (11/6/02) and was told only 2 chairs were in. I asked for the Manager and was told there were no Managers on site. I asked for the Manager to call me and stated I wanted my money back. Today I noticed on the sales bill that there are no cancellations or refunds on special orders.

On June 6, 2002 my wife and I purchase a sofa table and box spring from Becks furniture. After taking the furniture home and upon close inspection, we found damages to various locations on the table, which included a chipped end, missing deco, and bent legs. The next day, I took the table back to Beck to make an exchanged and was told that the table is a non-refundable item. I was shocked to say the least.

When we purchase the table, there were no signs posted anywhere that the item was a non-refundable item, the sales person never told us nor did the people doing the paperwork. After waiting for almost 30 minutes for the transactions, we were told to sign here and initial here with no explanation of any type. If we had known that the item we were about to purchase were damaged non-refundable items, we would have made a much closer inspection of it before purchasing such an item. If we were willing to buy a damage items knowing that it was damaged we would never have brought it back. Make sense to any normal human being except for Becks management.

When I spoke to the store manager on 6/6/2002, I tried my best to work with the store by asking for an exchanged and was denied, I asked for a store credit and was denied, I ask to exchange for another non refundable item and was denied. Thank you for your help.

I purchased a couch from the company in September, 1989. I noticed that the couch was defective immediately and notified the company within three days. I asked that I be able to return the couch (per their return policy) and be credited toward the purchase of a different one.

The couch has many things wrong with it, including sharp u shaped pins that fall out of the seams. This poses a particularly dangerous problem because I have small children in my house. The company sent a technician out to evaluate the couch. The technician agreed that the couch needed fixing.

I said I did not want the same couch because the pins are dangerous. I wanted the company to honor the return policy, not the warranty policy. I have spoken to the sales manager, Robert Meyers, a number of times over the last seven months. His decision was to have the couch fixed. The company is clearly not honoring their return policy despite the fact that I followed their guidelines.

I am very low income and have no couch to use now. I can't let my children sit or play on this couch because of the sharp pins that hold the seams together. I don't have the money to buy another couch. I am very frustrated at the poor outcome of my complaint with the company.